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March 9, 2017
Witness
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U.S. owners survey Toyota gets most awards yet, Lexus and Porsche share top spot ALWYN VILJOEN THE latest JD Power Vehicle De pendability Study in the U.S., now in its 28th year, saw Toyota get 10 of the 18 segment awards — the highest number of awards yet to one group in the study. The study covered 177 specific problems grouped into eight ma jor vehicle categories and JD Power staff called 35 186 owners to ask about problems experi enced in their threeyearold ve hicles — 2014 models in this case They determine overall de pendability by the number of problems experienced per 100 vehicles (PP100). A lower score shows higher quality. The 10 topselling 2014 model year vehicles had 134 complaints per 100 people, which is signifi cantly better than the industry average of 156 PP100.
Two perennial best sellers — the Ford F150 and the Toyota Camry — again lead their seg ments with satisfied owners this year. “We find buyers are increas ingly avoiding models with poor reputations for dependability, so manufacturers can’t afford to let quality slip, particularly on their best sellers,” said Dave Sargent, vice president, global automo tive at JD Power. The group has found that in addition to impacting on pur chase decisions and brand loyal ty, better longterm quality is a key factor in contributing to higher resale values for vehicles. JD Power estimates that Toyo ta — the highestranked non premium brand in the study — has a residual values benefit of more than $750 (R9 729) per ve hicle, compared with the average
brand. This translates into a ben efit of more than $1,3 billion for the 2014 model year in the U.S. market. With an average of just 110 PP100 cars, Lexus and Porsche tied for top spot on the list, well clear of Toyota (123), Buick (126) and MercedesBenz (131). Hyundai (133 PP100) was the most improved nameplate in the study, improving by 25 PP100 from 2016. At sixth position (up from 19th in 2016), this was Hyundai’s best ranking yet. Jaguar surprised with 144, only one spot behind Honda (143) on the list, while Land Rover (178) proved more reliable than Ford and Jeep. Most complaints A total of 22% of the owners had audio, communication, enter tainment, navigation (ACEN) complaints, up from 20% last
year. For a third consecutive year, the problems most reported by owners were Bluetooth pairing/ connectivity and builtin voice recognition misinterpreting the commands. New to the top10 list of prob lems reported in 2017 was battery failure. In fact, 44% more own ers reported a battery failure this year than in 2016. Batteries were the most fre quently replaced component not related to normal wear and tear in threeyearold vehicles, at 6,1% — up 1,3 percentage points from 2016. Lowestranked models Four of the bottom five marques were part of the Fiat Chrysler Group. Fiat owners (298) suffer 89 more problems than Jeep (209) in secondlast place. Ford (183) didn’t fare much better, fall ing well short of average (156).
Owners of the 2014 Porsche Panamera GTS (top) and owners of the Lexus RC 350 report few faults. PHOTO: FILE
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Visit Audi Centre Pietermaritzburg to take advantage of our limited offer on the Audi A3 Sportback. Model
Vehicle Price
Monthly Instalments
No. of Instalments
Interest Rate Linked/ Variable
Deposit
Balloon Payment
Total Cost Incl. Fees and Vat
Audi A3 Sportback 1.0 TFSI
R398 500
R5 099
60
8.35%*
10.04% (R40 009)
R175 340
R481 280
Offers calculated on the Audi A3 Sportback 1.0 TFSI in standard specification over 5 years. *Linked to FNB prime rate, currently 10.75%. R5 099 monthly instalment respectively. Information subject to change without prior notification. All Finance offers are subject to credit approval from Audi Financial Services. Instalment amount includes initiation and monthly administration fee of R68.40. Audi Financial Services - a division of Volkswagen Financial Services South Africa (Pty) Ltd. An Authorised Financial Services and Credit Provider. NCRCP6635. Terms and Conditions apply.
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