The Fun Collective (aka FunC) Employee Resource Group is spearheading a series of neighborhood clean-up sessions at various Evergreen locations. Volunteers go out into the surrounding neighborhoods armed with garbage bags, gloves, and materials for safe syringe collection and disposal. See page 6 for a schedule of upcoming neighborhood clean-up dates!
Join the Fun Collective (aka FunC)
Employee Resource Group to pick up trash and remove debris in the neighborhoods we work in!
RSVP to Evergreen Training and Development to sign up for a half hour time slot with supervisor approval.
Friday, June 28
Evergreen Lofts
Any Half Hour 11:30AM – 1PM
Just Added!
Wednesday, July 24
Hertel Avenue
Any Half Hour 11AM – 1PM
EVERGREEN'S
annual Patient Experience Week (PXW) is an opportunity to focus on patient satisfaction. Last month we examined health equity, one of the five main pillars of patient experience. This month we look at another of the pillars: engagement and support. Collin Ranney, Evergreen's patient experience manager, says that engagement and support aims to increase the volume of returning patients and linkage to other wraparound services provided throughout the organization.
Positive Staff Engagement: Positive staff engagement is more likely to lead to quality care for patients. When staff goes the extra mile, showing empathy and dedication to improving outcomes, the overall patient experience is enhanced, as are satisfaction levels. It's crucial that patients feel respected, welcomed, and listened to, as these things have a direct impact on the quality of care we provide as well as patient well-being. Respect and communication enhance the trust essential for effective collaboration between patients and providers.
Patient Support: Patient support empowers individuals to actively participate in their own care. Patients who feel supported, informed, and involved are more likely to make informed decisions about their health. This is the backbone of patient-centered care. Addressing the holistic needs of individuals is the human touch that transforms healthcare from a service to a compassionate partnership.
Turn the page to see how Evergreen scores in the area of engagement and support >>
Publisher/Layout
John Carocci
Copy
Editors
Jean Conway
Kristy Mangel
Maggie Carrig
Contributors
Eric Poniatowski
Christopher Cline
Andy Kiener
Tiffany Valentin
Connections is the official monthly newsletter for employees and board members of Evergreen Health and its affilliates, the Pride Center of Western New York and Community Access Services. You can submit photos, comments or a "hello" via Outlook at Evergreen Connections.
The Buffalo Bisons once again hosted Pride Night at the ballpark.
The Pride flag was raised - to cheers and applause - in Niagara Square to mark Pride Month in Buffalo. After the ceremony a reception was held in the lobby of City Hall where photographs from Buffalo's first Pride March in 1994 were displayed. Evergreen - then known as AIDS Community Services - was well represented.
What do nine Michaels, seven Kimberlys, eight James/Jamies and six Melissas all have in common? They're all current employees of Evergreen who share the same first name… just to name a few! Evergreen Health, Community Access Services, and the Pride Center currently employ approximately 500 individuals, many of whom share the same or similar first names. Letting your patients/callers know what department or position you're in can really help improve efficiency and reduce endless or incorrect transfers when they're trying to reach you by telephone.
If you need a patient to call you back or if they want to speak with you by phone for another reason, providing a bit more information can go a long way. Imagine a caller reaching an operator stating, “I would like to speak to my worker Liz”. Several operator questions later and looking through directories, Jabber and other resources to find the correct Liz, Elizabeth, Liza or Lisa extends the length of the transfer and could potentially irritate or frustrate the caller. For example, if the caller knew to ask for “Liz in Housing” the operator could verify the information and transfer immediately to the appropriate Housing hunt group.
As we continue to grow and add employees, the best practice is to educate your patient or callers to utilize your name and department and/or position to increase telephone efficiency and provide a more positive patient experience. Reminder: it's never a good idea or practice to provide your direct extension to patients!
Elizabeth Brown June 1
Kristy Mangel June 2
Joshua Carter ........................................... June 4
Kimberly Smith June 5
Pedro Flores June 6
Tara Monaco ............................................. June 6
Kaylin Gowan June 6
Dennis Kraft June 7
Adriana Syracuse June 9
Lakisha Price June 10
Shontae Scott June 10
Anthony Reitler June 10
Moira Fragnoli ........................................... June 11
Stephanie Simmons June 12
Erin Carmina June 13
Nicole Jones ............................................. June 13
Jason Perez June 16
Alan Jacyszyn June 16
Kimberly Martin ........................................ June 17
Garrett Felong June 18
Stephanie Mejia June 18
Samantha Stroh June 19
Ashley Kuss June 19
Joey Torres June 19
Bryan Gonzalez June 19
Shateer Douglas ....................................... June 20
Dawn Ganoe June 20
Sharon Yager June 23
Jenny Domke ............................................ June 25
Amy Meyer June 25
Alice Ayala Larregui June 25
Eliud Kosgei ............................................... June 25
Kyle Switzer June 26
Jacob Marsh June 26
Kelsey Scanlon June 26
Derek Argo June 27
Anthony Ginnane June 28
ANNUAL TRAININGS
Round 1 of annual trainings will be added to your Evergreen University profile in July and will be due September 30. More information will be shared with you next month. a
Lindsary Barrett 1 Year Eris Morgan ............................................. 1 Year Danielle Baldwin 1 Year Munya Kee 1 Year Kimberly Ebling 1 Year Jasmine Morales 1 Year Tiffany Bieber 1 Year Kathryn Hey 1 Year Garrett Felong ......................................... 1 Year Rachel Argo 1 Year Cydney Adams 1 Year Alexandra Streb ...................................... 1 Year Tonia Kelly 2 Years Mekhi Moore 2 Years Xiana Parker ............................................ 2 Years Pasley Price 3 Years Leslie Fineberg 3 Years Keith Garvey 3 Years Stephanie Green 3 Years Richard Ridenour 4 Years David McCready. 4 Years Kimberly Smith ....................................... 5 Years Nicholas Maggi 6 Years Marcia Derby 6 Years Alan Jacyszyn ......................................... 6 Years Jonathan Puma 6 Years Christina Monroy 7 Years Robert Smith ........................................... 8 Years Jacob Perrello 9 Years Julie Mayer 9 Years Kyle Botsford 10 Years Kristen Bechdel ...................................... 10 Years Kaitlyn Gately 15 Years Raymond Ganoe 18 Years Carolee Corbitt ....................................... 24 Years Elisa Luciano 24 Years
Buffalo didn't let a bit of rain spoil a great Pride Parade and Festival. A big THANK YOU to everyone who worked, participated or volunteered at the Pride Parade and Festival. We couldn't put on such an amazing celebration without your help!
If there's an outreach or training opportunity, it's a safe bet that Evergreen will be there. Here are some photos of Team Evergreen in action. Thank you Tiffany Valentin, manager of diversity & belonging, for sharing your photos!
Evergreen was once again the presenting sponsor for the Jamestown Pride celebration. Sunshine, blue skies and smiles all around!
