The Event Issue 10 by Film & Event Media

ISSUE 10 | 2015

+ TICKETING TECHNOLOGY SA's Leading Ticketing Companies on Tech Trends

+ INTERNATIONAL PERCEPTIONS OF SA CONTRACTORS ConCept G Calls for Further Debate

+ BIDDING FOR INTERNATIONAL CONFERENCES Case Study: WCP2014 in Cape Town

CONTENTS | 01

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02. Tech Talk: Space Tourism 03. Durban to Host 2022 Commonwealth Games

04. The World’s Top Grossing Exhibition Organisers

05. SA Set to Play Host to the ASEA Conference

06. Managing International Perceptions of SA Contractors

08. Bidding for World Events (Part 2) 09. A Chat with Craig Newman (Part 2)

10. Plan a Year-End Party to Remember!

12. A Chat with the CEOs of the Century City Conference Centre

13. Sandton: A Hub of Innovation 19. SANCB: Bidding for International Conferences (Part 1 of 6)

24. Julie-May Ellingson on the CTICC’s expansion

CENTURY CITY CONFERENCE CENTRE

SANDTON SPECIAL FEATURE

Joint CEOs Glyn Taylor and Gary Koetser give the Event team a tour of the most anticipated venue in the Western Cape.

As Sandton gears up for the EcoMobility Festival, we look at what’s happening in the city and showcase the finest hotels.

26. Ticketing Technology 28. Cape Town and Western Cape Secures Biggest Ever Congress

29. Lilizela Tourism Awards Provincial Winners Announced

30. Expat Experts (Part 2) 32. City Spotlight on Cairo 34. Event Greening Forum: Scan Display Goes ‘Green’ with Solar Power

36. Recognising Your Event Management Expertise

SANCB: CASE STUDY

TICKETING TECHNOLOGY

Find out how to use SANCB’s unique services to secure international association business.

Kim Muller unpacks the latest and greatest in ticketing technology for your next event.

37. Events to Diarise 38. Associations 40. Directory of Advertisers

02 | TECH TALK WITH KIM

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WhiteKnightTwo & the first SpaceShipTwo during a glide flight.

Spaceport America with WhiteKnightTwo & SpaceShipTwo.

SALT (Southern African Large Telescope), Sutherland

The first SpaceShipTwo during a glide flight.

SPACE TOURISM The Next Great Frontier

s I write this, Virgin Galactic is already well on its way to becoming the world’s first commercial spaceline. The company is currently focused on getting SpaceShipTwo and LauncherOne into commercial service. Now aside from the obvious research, technological, and scientific advances this company is working on, Virgin Galactic is hoping to democratise space flight ‘for the benefit of life on earth’. This is essentially what the future of luxury tourism can look like, folks. Here’s a breakdown of your flight to space, taken from virgingalactic.com: “Once all astronauts are safely on board, WhiteKnightTwo will take off and climb to an altitude of 50,000 feet and…the pilots will release SpaceShipTwo from WhiteKnightTwo…Within seconds, the rocket motor will be engaged, and SpaceShipTwo will quickly accelerate to approximately three and a half times the speed of sound, …propelling the vehicle and its crew on their way to space…Having just experienced a thrilling, dynamic rocket ride, the dramatic transition to silence and to true weightlessness will be a profound moment for our astronauts as they coast upwards towards space…As

SpaceShipTwo coasts up into space, our astronauts will leave their seats and experience true, unencumbered weightlessness. The pilots will manoeuvre the spaceship in order to give the astronauts the best possible view of Earth and the blackness of space from the vehicle’s 12 large cabin windows. After several minutes of weightlessness, our astronauts will return to their seats to prepare for re-entry.” Sounds thrilling, right? The one unfortunate thing is we’ll probably not see this as a viable holiday option for a good decade or two – if not longer. But we can still enjoy the wonders of space practically in our backyard. And the great thing about it is that a visit won’t cost half a million US dollars. I was recently fortunate enough to bump into Public Outreach Astronomer and Post-Doctoral Researcher, Dr Luke Tyas, who works with SAAO (South African Astronomical Observatory). He’s seen first-hand how space tourism around SALT (Southern African Large Telescope) has impacted the local town of Sutherland. SALT is remarkable; at 11m in diameter it is the single largest optical telescope in the southern hemisphere and amongst the largest in the world – so there’s definitely a reason visitors

would want to see it up close! Head of SAAO’s Collateral Benefits Programme, Sivuyile Manxoyi, explains how Sutherland has changed since the SAAO has been working in the Northern Cape: “There were only two bed and breakfast businesses in Sutherland before SALT was built, and Sutherland was not regarded as a tourist town. The building of SALT and institution of new tours, transformed the town in a revolutionary way as there are currently 40 bed and breakfasts and guesthouses, as well as 18 guest farms. Sutherland and SALT as a major attraction welcomes between 12 000 and 14 000 visitors per year.” This shows how important space tourism is for both the present and the future. “Tourism in Sutherland not only has economic benefits but the visitors are introduced to the wonders of the Universe and get to enjoy intimacy with the various jewels of the night sky,” Manxoyi concludes, “They acquire knowledge and inspiration based on astronomy. Sutherland has given South Africa a pinch of how astrotourism can lead to development…in various aspects of society including the economy, education and culture.”

NEWS | 03

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Durban

First African City to Host the Commonwealth Games

“It is our recommendation that the Commonwealth Games Federation (CGF) votes to award the 2022 Games to Durban,” said newly elected CGF President Louise Martin. “A historic decision for all of us and one that my commission completely endorses,” she said. The games’ slogan is ‘Ready to Inspire’, and organisers have reported that 90% of the facilities are already in place, with most of them within 2km of the city centre. The event is set to be a game changer, and is expected to boost tourism and jobs in the

n their 85-year history, the Commonwealth Games have never set foot in Africa. That’s all about to change in 2022, when Durban hosts the event for the first time. The city was named the official host city in early September, making it the first city on the continent to stage the spectacular sporting event. Canadian city and previous hosts Edmonton withdrew from the 2022 race last February citing cost concerns, leaving Durban as the only – and considerably happy – contender. Visits to the city convinced representatives of the 71 members of the Commonwealth family that Durban would be an excellent choice.

Moses Mabhida Stadium, Durban

Indian Ocean city. South Africa has successfully hosted three of the biggest single-sport events – the cricket, rugby union and football World Cups – and, according to Gideon Sam, National Olympic boss, a multi-sport event is the natural next step. “We have done exhaustive research, and the opinion of my colleagues and myself is that we are ready to stage an event like the Commonwealth Games. Playing host to the athletes of the Commonwealth will be a huge step forward in the sporting history of South Africa and Africa,” he told AFP. “We intend following the example set by London for the 2012

Olympic Games and using exhibition centres for the indoor sports.” Some are concerns the costs will further strain the local economy, but Durban Bid Chairperson and SA Rugby Union VP Mark Alexander predicts a handsome profit. “We have budgeted R6.4-billion to host the Games and expect a profit of more than that figure,” he said, “The economic impact of the (New Zealand) All Blacks playing one Test in Johannesburg is R400-million in one week. So imagine what a seven-year process will bring in with various teams coming ahead of the Games to prepare.”

Convention Centre for

Rustenburg

ustenburg, a mining town in the North West Province, is planning the construction of a convention centre in a bid to draw corporates to the city. This will bolster its status as a conferencing city and will be especially lucrative for the mining industry. Cities with convention centres like Cape Town, Johannesburg and Durban have shown the benefits of this type of venue. Thus plans for a convention centre in Rustenburg were announced in May

this year. The executive mayor, Mpho Khunou, stated that this R683-million project will be funded through municipal infrastructure grants. Rei Engles, owner of Sparkling Waters Hotel & Spa in Rustenberg does not envision any major impediments to the project besides lack of marketing; its proximity to Gauteng makes it an ideal outof-town venue. Willim Bierman, acting general manager at the Orion Group’s Safari Lodge

mentioned the potential for the area as there were already existing facilities to cater for any budget, as well as the fact that many of the region’s provincial government offices were located there. His experience at the Safari Lodge informed his opinion that the area is used for intensive training conferences, notably by government organisations. Expressions of interest are set to be invited in the next financial year, so this project still has a way to go before construction commences.

04 | NEWS

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The World’s Top Grossing

Exhibition Organisers by Melanie Gardiner – Exhibition World

ermany is home to half of the world’s top ten highest-grossing exhibition organisers, new research shows. A report from AUMA, the Association of German Trade Fair Industry, ranked organisers worldwide with turnovers exceeding €100m (US$111m) in 2014. Topping the list of 28 companies was UK-based Reed Exhibitions, with revenue exceeding €1.104bn, followed by France’s GL events at €939.4m, and UBM in third place at €561.1m, according to AUMA. Collectively, German organisers grossed about €3.45bn during the year. Messe Frankfurt, with its turnover of €554.2m earned fourth place, Messe Dusseldorf was in fifth place at €411.5m, Messe Munchen in eighth place at €309.4m, Deutsche

SCC’s

Messe AG, Hanover, in ninth place at €280.6m and Messe Berlin in tenth place at €269.4m.

Meanwhile, only four overseas organisers made the list: Hong Kong Trade Development Council (Hong Kong), Emerald Expositions (USA), SNIEC Shanghai (China) and Tokyo Big Sight (Japan). Also among the list of 28 organisers was seven companies from the United Kingdom, two from the Netherlands and two from Italy. AUMA managing director Dr Peter Neven told EW most German organisers had long-term strategies for both domestic and international markets. “This leads to a strong relationship to their customers,” Dr Neven said. “I think this is one of the most important success factors of the German exhibition

industry.” When asked about the enduring popularity of German venues, Dr Neven said organisers had good exhibition hall and congress facilities. “Trade shows in Germany are places where you can contact people from all over the world – about 55% of the exhibitors and a third of the trade visitors come from abroad and not only from the neighbouring countries. You can reach Germany from all continents in a reasonable amount of time,” he explained. Dr Neven said trade fairs had to compete with a range of marketing channels, ranging from new technology to trade journals. “This is an outstanding advantage in combination with the chance for an exhibitor to address all the customers’ senses during their visit,” Dr Neven said.

Great Global Line-up for 2016

andton Convention Centre, which has been successfully hosting large-scale as well as smaller, more intimate events for the local and global markets for close on 14 years, is looking forward to a bright and busy 2016, brimming with prestigious international events for a wide range of industries. Says Sandton Convention Centre Executive Director, Mati Nyazema, “The Sandton Convention Centre has an excellent record as the ideal congress venue for hosting local, regional and international conferences and exhibitions. In June 2015, we successfully hosted the 25th Assembly of African Union Heads of State and Government, and from 27 November to 3 December we’ll host the seventh edition of the Africities Summit for Africa’s local authorities, which is themed, ‘Shaping the future of Africa with the people’.” Part of the auspicious line-up at Sandton Convention Centre for 2016 includes the Forever Living Products global rally in April for thousands of Forever business owners from around the

world; the Annual ICC Banking Commission Meeting, also in April; the Africa & Middle East Conference of Junior Chamber International in May, a prominent global platform for young business leaders; the exciting global consumer exhibition, Gateway to Space, running from May through to August; the inaugural Arnold Classic South Africa sports festival in May, featuring more than 42 sporting codes and to be attended by legendary bodybuilder Arnold Schwarzenegger himself; the International Commission on Large Dams, also in May; the Africa Rail Transport Show in June; Powergen Africa and Distributech Africa conferences and exhibitions running concurrently in July; the International Law Association’s 77th five-day conference in August; the two-week CITES COP17 event from 24 September to 5 October; and the DISCOP TV loves Africa expo, providing insight into the future of film, television programmes, adaptation rights and packaged channels across Africa at the end of October, early November.

Sandton Convention Centre features two large exhibition halls and a ballroom, as well as smaller, multi-purpose venues providing space that can accommodate anything from two to 350 guests for private cocktail functions, intimate dinners, meetings of various sizes, executive brainstorms, AGMs, breakaway rooms and interview rooms. “We strive to provide a variety of options from our venues to suppliers, accommodation and food and beverage, with customised packages tailor-made for each client to meet the specific requirements of their event, ensuring a platform for business development, thought leadership, information sharing, edutainment, entertainment, and excellent networking,” says Nyazema.

NEWS | 05

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SA set

outh Africa is set to host the 19th Annual African Securities Exchanges Association (ASEA) Conference, which will be taking place at the Maslow Hotel in Johannesburg from 15 – 17 November. This is the first time that this event will be hosted in the country. ASEA is the premier association of 25 African securities exchanges and their mandate is to promote Africa not only as a sound investment destination offering better returns than more developed markets but one that also incorporates strong regulatory structures. The conference, which is being hosted by the Johannesburg Stock Exchange (JSE), ranked the 19th largest stock exchange in the world and the largest on the continent - will highlight how ASEA and its stakeholders are implementing best practice to compete globally for foreign direct investment (FDI), attract capital flows, and boost investor confidence. ASEA Executive Zeona Le Franschhoek Print fileCommittee - Media Pack 3 Member September 2015 1.pdf 1

Wedding

to play host to the ASEA Conference Jacobs, Director of Marketing and Corporate Affairs at the JSE, said, “By hosting this event, the JSE will serve to further position Africa as a serious global contender in the financial services and securities exchange sector.” “Over the last ten years, the continent has posted steady growth, standing up to the impact of global shocks and becoming an investment destination of choice. A combined projected

GDP growth above 5% in 2015 and the world’s largest youth demographic indicates that Africa is positioned to compete eﬀectively with economies such as China and India over the next 20 years. Capital markets have been the key drivers of this economic transformation and they continue to play a central role in Africa’s growth story”, she added. Nicky Newton-King, Chief Executive Officer of the JSE, will speak on the role of the JSE as a Corporate Citizen. Speakers also include Mohammed Omran, the Chairman of the 2015/09/03 10:21:02 AM

Leisure

Egyptian Exchange, Professor of Finance at the Arab Academy for Science and Technology and Edoh Kossi Amenounve, CEO of the Bourse Régionale des Valeurs Mobilières (BRVM) and the Central Depository/Settlement Bank. BRVM is an electronic stock exchange for eight West Africa countries based in Abidjan, Côte d’Ivoire.

The conference, which is being organised by MCI South Africa is expected to attract major players in the African capital markets, including listed companies, trading participants, regulators, government representatives, technology providers, legal advisors, and institutional investors from Africa, Europe, and Asia. “ASEA has been successful in attracting capital inflows to key markets in Africa. The conference highlights the important role its members have in advancing the exchange market and raising Africa’s global competitiveness in this sector”, concluded Jacobs.

Conference

Situated in the heart of the Cape Winelands, Le Franschhoek Hotel and Spa is the ultimate countryside getaway. Capturing the essence of luxury, the impeccably appointed Le Franschhoek offers postcard views over the majestic Franschhoek Mountains and is the perfect setting from which to explore the Cape Wine Route. As well as featuring a destination Camelot Spa and stunning wedding facilities, the hotel boasts five world-class conference venues, seating between 20 and 120 delegates. Featuring a full range of wedding and conferencing facilities, coupled with an out-of-this-world setting, Le Franschhoek is the ideal destination for a business or leisure escape reservations@lefranschhoek.co.za. www.lefranschhoek.co.za | 021-876 8900

06 | FEATURE

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MANAGING INTERNATIONAL PERCEPTIONS OF SOUTH AFRICAN CONTRACTORS This call for further debate is brought to you by ConCept G.

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quality that does not match international standards. This can occur when suppliers outsource portions of the work to subcontractors. Jennifer Gibson, owner of awardwinning exhibition design company The Exhibitionist, feels that the process is trial and error, as the company is only as good as its contractors. “You have to ensure the sub-contractors offer the same service you do to your clients. Your contractors are an imperative extension of your team”, Jennifer says. However, some companies call themselves full-service, turnkey solution providers, when in fact key elements of the work are not done in-house. Is this not a form of misrepresentation? Andrew Gibbs of ConCept G feels that

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he reliance and reliability of contractors in South Africa has been called into question by some overseas exhibitors and contractors, who say that the South African contractor is not reliable, cannot deliver on time and with good quality. How can we increase both these items – reliability and quality – in the South African context? And what are the reasons for these negative perceptions? This is one possible reason: South Africa has a multitude of contractors to the events industry; many of these are reliable, professional organisations who deliver on their clients’ expectations consistently. Sadly, there are a few bad apples that have tarnished the reputation of South African suppliers due to late or non-delivery and

there should be a process undertaken by an independent body that will inspect the factories and capabilities of contractors. If the company that is being vetted in fact offers all services in-house without the need for sub-contractors, that company will be given a certificate stating that it meets the requisite standards and is a Level A supplier, for example. “What happens if a supplier doesn’t deliver a stand to a client on time? Nothing. We have internal codes of ethics within South African associations, but these don’t hold us accountable for delivering on our promises to our clients”, Andrew says. “The exhibitor is sometimes naïve, in that they think that what they see on Facebook or on a website is the whole truth, but do they go to a supplier’s

You have to ensure the sub-contractors offer the same service you do to your clients. Your contractors are an imperative extension of your team. - Jennifer Gibson, owner of The Exhibitionist

FEATURE | 07

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European Best Practice

The process of sub-contracting services of all types is a natural part of doing business in the events industry, both locally and internationally. It can be difficult to accurately select suitable sub-contractors in another country, let alone on another continent in a different hemisphere. Whilst it would be impossible to have a universal vetting process there are steps that can be taken to reduce the risk when searching for, and recruiting, someone to look

after your client. The Event Supplier & Services Association (ESSA) was born out of the need to provide some form of surety when engaging an event contractor, or sub-contractor for an exhibition or live event. In order to join and to maintain membership, the association requires its members to be able to produce a number of documents, for example trading accounts and suitable insurance, and, most importantly, adherence to a strict code of practice. This provides some measure of confidence for the person engaging an ESSA member to deliver the whole, or part,

of an event, and it has also been a major drive for the association’s members that, when subcontracting work, they seek to do so through fellow ESSA members as this provides consistent values and adherence to the code of practice. As an association we can help locate specialist, and general, sub-contractors for overseas organisations from within our membership. The better the brief, the narrower the focus. Or, any company can go to the ESSA website and look at the criteria for membership and then select a member with the most suitable expertise and experience.

premises and check that 100% of the work can be handled on-site? Almost never.” Nigel Walker of Compex, says “I agree that an industry body can [should] provide a ‘register’ of service providers in “Good Business Standing”, thus providing a basis for guidance for exhibitors and contractors. Such a register could include copies of relevant, current and valid documentation such as VAT registration, tax clearance certificate, health and safety documentation, B-BBEE certification, company registration, directors/shareholders, public liability insurance, professional indemnity insurance; confirmed membership of industry bodies/associations (particularly those which are underpinned by legal requirements as provided for by an Act) ”. “The industry body could also undertake

an inspection of all service provider members and verify that each service provider is indeed an owner and has stock of the service items that the provider is advertising they are a provider of – such as furniture, shell scheme, electrics, marquees, plants etc. Otherwise such a service provider should be recorded as a project manager, agency, procurement company etc. The industry body could further indicate which service providers have a particular service component ‘inhouse’, and which are sub-contracted. I would go further and say that a service provider should not be ‘listed’ as a provider of ‘xyz’, unless the sales attributed to ‘xyz’ actually contributes at least 10% of that service company’s total turnover. There is nothing wrong with sub-contracting

aspects of a project, indeed the exhibition and event industry is underpinned by such relationships, but such relationships should not be disguised/hidden from the end-client”, Nigel concludes. Andrew also feels that contractors should not bite off more than they can chew. “Suppliers should only take on work that they know can be executed timeously, based on the build-up days stipulated by the organisers.” Jennifer agrees, saying, “The one thing I am sure of in exhibition stand construction is expect the unexpected, what with our tight deadlines, late sign offs, unfortunately things can go wrong, but you must ensure you and your team have the tenacity to deliver despite the unforeseen circumstance”.

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Suppliers should only take on work that they know can be executed timeously, based on the build-up days stipulated by the organisers.

- Andrew Gibbs, MD of ConCept G

“

By Andrew Harrison of ESSA

08 | OPINION

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BIDDING FOR WORLD EVENTS The Bid Process in Bite-Size Pieces Nonnie Kubeka, General Manager of Gauteng Tourism Authority, is a well of information on bidding for large-scale events, with experience to match her expertise. She shares with Kim Muller exactly how the bidding process works, what to expect if you’re planning to submit a bid, and why successful bids are so important to the business events industry, and the national economy. This is part two in a three-part series.

ast month we explored the research phase of bidding for international events and association meetings. This month, we find out what elements make up the bidding phase of this process. This begins once the letter of intent has been submitted, and once they have sent a bid document. This works in the same way as a tender, where you receive forms and a window in which to complete them. Says Nonnie: “The bidding phase is essentially the filling in of the bid document, but when you fill in the bid document, because there are many elements that are needed, such as accommodation, that’s where the coordinating phase comes into play.”

The Coordinating Phase This is also where the fact-finding mission’s results come in handy. “The fact-finding mission will help you check if you are able to meet the requirements of maybe 80 or 90% of what’s needed,” Nonnie explains. “It’s just like in an interview – it doesn’t mean that when you got the job you got everything correct – but you have the potential. It’s just like the stadiums [for the 2010 FIFA World Cup]. We didn’t have them – but we had the potential to build them.” She goes on to say that if a country is not able

by Nonnie Kubeka

Kim Muller and Nonnie Kubeka

to tick all the boxes in the bid document, it simply will not bid “because it’s going to be a waste of money”. At this point, the national and regional convention bureaux become involved. “They are supposed to be the facilitators of this particular bid. So it doesn’t matter if the bid came through the PCO, or came through us as government, or came through from you in a little corner there – everybody will gather round and help,” she says. “They will sit with you, they will call the people that are supposed to be there, ask them if they’re interested, etc. The government will use their time in order to assist you in winning this bid.” Of course, the person who initially submitted the bid will still be the owner of that proposal and will help coordinate what is called a Local Organising Committee.

The Local Organising Committee A Local Organising Committee (LOC) is formed when the various stakeholders sit together and work on different aspects of the bid. For example, if the bid requires a country to transport 30 000 people per day, those who deal with this sector will be present to offer their expertise and support. A bid is usually open for six months, although with world

events or mega sporting events, the bid will be open for the whole year. This is because there are many specifications and the LOC has to “go out there and find out if you’ve got these things,” says Nonnie.

The Presentation Once the bid is complete, it will be similar to a presentation, and once you send it to the relevant parties, they will notify you and acknowledge receipt. From there, the bids with the most potential are placed on a shortlist. “Once you are shortlisted, then it’s time for you to go and present – to do the final presentation,” she continues, “because when you’re shortlisted, they’ve seen it, they love it, but they want you, in maybe five or ten slides, to take them through the presentation.” This is obviously aside from the original bid document. The mega-event organisers or owners will sometimes request to do a site inspection for some of the applicants on the shortlist before making their final decision. After that, you wait to be awarded, Nonnie concludes. Be sure to catch Part Three of Bidding for World Events where we find out all about participant boosting. Ms Kubeka also shares some tips on how to ensure a bid is successful.

OPINION | 09

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A Chat With

CRAIG NEWMAN

UFI’s Africa board member shares his thoughts on associations and how the continent is the next big thing in the global MICE economy. This is part two of a two-part series.

ohannesburg Expo Centre CEO Craig Newman was elected as a member of the main board and appointed to the executive committee of UFI, the Global Association of the Exhibition Industry, late last year. He has some big ideas for the continent, and shared his thoughts with The Event at the 29th SAACI Congress in Cape Town. The Event: What kind of opportunities do you see in the wider continent from a South African perspective? Craig Newman: Well, taking that leadership role, look at how our government is set up in South Africa. We are quite advanced compared to the rest of Africa, with regards to the value of conferences and exhibitions and what they bring to the economy. The structures are set up from national and regional through to the municipalities. The opportunity lies with us being able to take that as a footprint, don’t re-invent the wheel, go to our neighbours and say we have a structure. This is the structure. We would like you to be part of it. It’s a huge opportunity because then you are opening up your market. The Event: Tell us about the 2017 UFI conference. Mr Newman: That’s going to be good. It is going to be an opportunity for our local industry and hopefully by then we will get lots of participation from our neighbours to meet with

all these big international exhibition companies. The UFI Congress, which is coming in 2017, is always well-supported and well-attended by its members of the association, and its members are all the major players in the exhibition industry. It will be a platform for people who like to launch their businesses locally, to meet with big potential partners from the international arena. The Event: Why is UFI the right association for spear-heading business events in Africa? Mr Newman: It’s purely because of its membership. There are 680 companies worldwide, a lot of companies are really big in their countries, stock-exchange listed, with big purses, and they come with investment. That is what Africa needs. There is education within the industry, there is skills-development, and there is experience and the learnerships that come with it. These are companies, some of them over 120 years old, and they will bring all of that expertise into South Africa and Africa. It is up to us to take that opportunity. The Event: Where do you see us heading in the next 5 – 10 years if it all goes according to plan? Mr Newman: That last statement of yours is important: if it all goes according to plan. We talk about collaborating; one gets the idea that there isn’t that kind of collaboration at government level in various departments.

[For example] the whole visa story makes it very difficult for us to create credibility about our country as a destination, when people are struggling to get visas to come here. If I’ve got a trade exhibition here in six weeks, I can’t guarantee that I am going to be able to bring in any international exhibitors because they are going to have issues trying to get visas. So was there collaboration between different departments? The way they made this decision makes you think there wasn’t, but you hope that there was, that there is a plan, and that they will implement it in some way or another so it doesn’t cause us to take ten steps backwards. Event: With these kinds of challenges, what would be the best way forward from an association point of view? Mr Newman: Firstly, we need to collaborate and show we are one very strong industry. There needs to be a plan and a strategy. We need to communicate with our government; you are affecting me this way, let’s work together, how can we speed this process up so that we can continue on this path we were which was growth and development. Secondly, tourism is the way to go. Tourism needs to lead the economy because it creates jobs, brings investment. There is a whole lot of contribution from tourism into the South African economy. We need to focus on that and get it right.

10 | FEATURE

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Zip Zap is a unique and entertaining party venue.

PLAN A YEAREND PARTY to Remember!

he end of 2015 is almost upon us, and what better way to honour employees, peers and colleagues than with a celebration? Big budget or not, it’s all about creating an unforgettable experience for all involved. Whether you pick a fun teambuilding activity, or opt for a luxurious year-end splash, here are some great ideas to get you started.

Oyster King

Zip Zap

by Kim Crowie

moyo’s Menu moyo is one of the best restaurant chains combining a touch of luxury and with extraordinary African flavour. Their sensational spring menu has just been released, and with venues in Blouberg and Kirstenbosch in Cape Town, uShaka in Durban and Melrose Arch and Zoo Lake in Johannesburg, corporates are spoiled for choice. moyo offers Year End Communal Feasting menus starting at R245 per head, and in Zoo Lake, a Year End Buffet Feast costs R265 per person. © Oyster King

Oyster King, headed by Patrick De Bree, is an innovative culinary entertainment company entertaining guests as they offer delicious gourmet morsels. The Oyster King – complete with leather gladiator outfit – is their most popular concept. “The highlight is really the interaction between our Kings and the guests, where the Oyster King shares stories of oysters, like where they from, how healthy the oysters are, and answers questions on the ‘Aphrodisiac side’,” says De Bree. The second most popular concept is the Fortune Cookie Queen. Companies can communicate tailored messages in the cookies, ideal as a measurable marketing food theatre concept. Others include the Swiss Queen (handing out Lindt chocolate), the Sushi Queen, the Caviar Queen, and a new concept, the Ice Lolly Queen.

Zip Zap’s inspired and inspiring youth.

After seeing the youngsters from Zip Zap perform at this year’s SAACI Conference, this truly is a unique option party option. Aside from their highly entertaining double-jointed troupe, the company also has a party venue in Cape Town – the Zip Zap Circus – that can host up to 600 guests. The dome is fully equipped with sound, stage, lighting and WiFi. They also offer customisable themes and shows, dinner theatre, and can create a ‘social circus’ where guests get involved. But perhaps the best part is that Zip Zap is that they train youth, many of them at risk, and ultimately inspire them to greater things.

Shimmy Shimmy Beach Club and Restaurant is renowned for its New Years’ parties. This trendy venue offers loads of space to get your freak on, and is ideal for year-end functions. The whole club can be booked for your special occasion, or any of the 8 venues depending on your needs. You can even make it a day-long celebration for the family – Shimmy caters to kids, too, with a dedicated children’s play area.

Oyster Box

Oyster King; an innovative culinary entertainment company.

Opt for five-star opulence in Durban’s well-todo area of Umhlanga. The Oyster Box is ideal if you’d like to create an unforgettable luxury experience. Year-end celebration prices are from R590-R690 per head, while five venues within the hotel can be used for banquets for between 30 and 120 guests. The Oyster Box also has an award-winning spar and a curry buffet that’s to die for.

12 | SPOTLIGHT

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JOINT CEOS of the Century City Conference Centre on People Centricity and Future Bookings

The Event: Will the CCCC compete directly with the CTICC? Glyn: First and foremost, our mandate is to ensure that Cape Town is recognised globally as a business travel destination, 365 days of the year. We believe that we complement one another and can definitely co-exist. The CTICC fulfils the city’s requirement of attracting large-scale international exhibitions, summits, etc. Our core focus will be on corporate South Africa, conferences and confexes; we will however attract smaller international conferences as our facility is small enough to brand adequately to make our venue an extension of a corporate’s headquarters. The Event: What is the capacity of the CCCC? Glyn: Our main hall can accommodate 1 200 pax, cinema style. At capacity the centre can host 1 900 delegates across 20 venues. The square can be used as additional exhibition space or as a gala dinner venue; this is a further 1 200m2 of usable space under a bedouin canopy.

The Event: You are known for your peoplecentricity. How has this helped the hiring process? Gary: We want to create a new team with a new culture and fresh ideas. Due to our history in the industry, there is a fairly large contingent of staff that we’ve worked with in the past that want to join us. We had 750 applications in about three weeks! There are certain key people that are phenomenal and they stand out. We’d be silly not to hire these people due to their incredible experience in the industry. Glyn: Every applicant is channelled through our website, so it goes through a fair adjudication process. We collectively review, and for key positions, we earmark four to five applicants, and put them through psychometric testing. We are also not hiring a Sales Manager for at least the first year, as we’ve taken the strategic decision to fulfil that role ourselves. This is one of the reasons why we’ve put our personal cellphone numbers on our business cards and website. Gary: When we attend international shows such as IMEX, we see a greater influx of meeting requests because it’s unusual for the CEOs of a conference centre to be on the show floor like we are. We feel that we give life to the brick and mortar. The Event: How are your forward bookings looking? Gary: We are looking very healthy and we’ve had some fantastic enquiries, especially subsequent to our hard-hat party, where we had about 150-odd bookers on site and the enquiries just came flooding in. We’ve got around sixteen Conferences booked in 2016 and five in 2017. So it is a mix of international and national conferences, and even more importantly, probably 90% are accommodation-linked, filling up most of the bedrooms in Century City, not just in our hotel, but in surrounding hotels.

Glyn: Surprisingly, we’ve seen a large amount of exhibition business. We didn’t think we’d be attractive in this market because of the space constraints, but we’ve booked two consumer shows. We are also joining SANCB and Wesgro as brand ambassadors on the SA pavilion at IMEX Las Vegas.

About Glyn Taylor Glyn Taylor has 22 years of experience in the Hospitality Sector. Initially entering the industry as a qualified young chef in 1993, his career path saw him growing through the ranks of the Three Cities Group in management. Glyn entered the group as a Food and Beverage Manager, subsequently holding various General Manager portfolios within the Group. His final role as a GM was to open Le Franschhoek Hotel and Spa. Glyn resigned from his position as Group Director of Operations to initiate a start-up management company pre 2010 Soccer World Cup. Glyn has for the past two years been offering technical assistance to the CCCC development (architectural, technical and financial modelling). Glyn is now the Joint CEO of the Century City Conference Centre & Hotel.

About Gary Koetser Gary Koetser has 17 years’ experience in the hospitality industry. Gary went through the Protea Hotels Diploma in Hospitality Service Management before becoming GM of Protea Hotel Saldanha Bay, Protea Hotel Tyger Valley and Protea Hotel Sea Point before being selected to head the management team that opened African Pride Crystal Towers Hotel & Spa in 2009. After numerous accolades including being awarded the prestige’s General Manager of the year for the Protea group Gary was promoted to Regional GM overseeing 12 hotels across the Western Cape. He is now the Joint CEO of the Century City Conference Centre & Hotel scheduled to open in 2016.

Sandton Special Feature Brought to you by the

Sandton – A Hub of Business, Shopping, and now Eco-Innovation Brought to you by the

andton is known as the richest square mile in Africa, and to visit Sandton is to understand that South Africa has reached the pinnacle of world-class infrastructure, leisure, business and tourism. Right in its heart is the Sandton Convention Centre, the leading multi-purpose exhibition and convention centre, situated near a number of accommodation, retail and entertainment options. The 12-storey centre provides convention and exhibition space over five main levels. The convention centre offers 22 000m² of convention, exhibition and special event space. The pavilion can seat 4 500 guests, while the ballroom can accommodate 2 000 banquet guests. The smaller

event rooms can accommodate up to 350 people. Sandton offers a myriad five-star hotels, haute cuisine, cutting-edge entertainment venues and shopping centres that rival the best in Europe and the US. But this month, the focus is on Sandton for a different reason. For the month of October, and driven by the City of Johannesburg, Sandton will host the world’s second-ever EcoMobility World Festival. It will be celebrated by creating a month-long dedicated pedestrian zone in part of the Sandton CBD, to promote an ecomobile future for residents and visitors in Johannesburg. Elaine Jack, City Improvement District Manager for Sandton Central Management District (SCMD),

comments: “These legacy projects are designed to promote the use of public transport and non-motorised forms of transport as safe, affordable and accessible alternatives to private vehicles. We are happy to see that the City of Johannesburg has taken into account the reality that people will only make the shift towards public transport and bicycles if these accessible alternatives become available.” According to the SCMD, Sandton will benefit from a lasting legacy long after the EcoMobility World Festival. “The EcoMobility World Festival has really put the Sandton CBD, and its surrounds, at the forefront of the city’s attention and we believe this investment into public transport will ensure that Sandton remains

competitive and the preferred location of choice for business, living, leisure and tourism in the city,” says Elaine Jack. “The festival in October creates an opportunity to try new ways of getting around. Experiencing other modes of transport for a month is a start. The most exciting thing is that people will be able to use the exciting new transport alternatives created in the legacy projects on a sustainable basis.” Sandton’s CBD, originally not built for any mode of traveling other than private vehicles, will benefit from permanent infrastructure put in place to enable safe walking and cycling as well as facilitate public transport. Jack notes that the number of commuters to Sandton has increased at 3.4% per annum and is likely to continue to increase at 3% per annum in the future. “There is simply not enough road space to accommodate the additional traffic. We have been working with the City over the last two years and last year approved the new Sandton Transport Master Plan which will be implemented

in partnership. The City is taking the lead in the implementation with the introduction of the BRT, cycle lanes and improved public transport facilities. However changing behavioural is always a challenge. The EcoMobility World Festival is an opportunity to do things differently and is a chance to ignite a movement to change the way we move around the city for the better,” she says. As part of its comprehensive strategy to create a cycle-friendly environment, the City of Johannesburg has designed and will be constructing cycle lanes close to various highvolume routes. These dedicated cycle lanes will be constructed along Maude, West and Alice Streets and cyclists will, in future, be able to ride from Rosebank to Sandton on this network. The future of Johannesburg transport is set to feature a seamless transport system where people can switch easily between the Gautrain, Metrobus, Rea Vaya Bus Rapid Transit Network, minibus taxis, metered taxis, tuk tuks and cycling and walking. For the thousands of people who walk from Alexandra to Sandton every

day, the city will also be complete a 5km path, offering a dedicated bridge across the M1 highway, for both cyclists and pedestrians by mid-2016. By this time it will also complete the conversion of West and Maude Streets into complete streets that accommodate all kinds of transport. It will also put everything in place for a public transport loop along Rivonia, Fredman, Fifth Streets and make mobility improvements to Marlboro Drive. By mid-2016, the new infrastructure will also include 35 km of public environment upgrades in Alexandra. By the end of 2017, the City of Johannesburg has committed to completing cyclist lanes in and towards Sandton. This will be done in partnership with the city and property owners and developers. This direct route will run between Rosebank and Sandton, covering 1.8km. The city will also have the Rea Vaya BRT complete and operating between Sandton, CBD, Ivory Park, Alexandra, Midrand and Sunninghill. Finally by 2020 the new Alexandra Interchange will be complete.

JSE The JSE, the heart of Sandton’s financial district, offers corporate venue hire with the choice of auditorium (145 pax) or flexible atrium seating (up to 250, also suitable for smaller groups). Services include our media hub (CNBC, SABC, Biznews, PowerFM) and an opportunity to celebrate a corporate milestone by symbolically Opening the Market. t: +27 11 520 7389 e: carolc@jse.co.za www.jse.co.za/events-and-facilities/ venues

THE MASLOW The Maslow is the ultimate business hotel in the heart of Sandton. All senses have been catered for from the alluring Lacuna Bistro and Bar, to the magnificent ballroom, conference center and 12 unparalleled meeting rooms. Guests have the convenience of free uncapped Wi-Fi, complimentary shuttle, and the Wayfarer transit lounge. The Maslow Hotel is definitely a game changer; a destination for professionals. t: +27 10 226 4600 www.suninternational.com/maslow

THE MICHELANGELO Amongst the luxury hotels in Sandton lies the magnificent Renaissance architecture of The Michelangelo hotel. The Michelangelo is the very essence of status and success, located on Nelson Mandela Square and is a proud member of the ‘Leading Hotels of the World’. All your requirements for meetings, functions and conferences are catered for - The Michelangelo Hotel provides state-of-the-art conferencing and eventing experiences on a grand scale. t: +27 11 282 7000 e: michbanq3@legacyhotels.co.za

PARK INN SANDTON The Park Inn Sandton Hotel’s location and amenities combine to provide the ideal experience for travellers. Choose from 273 comfortable rooms, while on-site features include delectable dining options, a fitness room and a swimming pool. The meeting facilities are perfect for hosting both business and personal events. Free shuttle service to Sandton City, Mandela Square and Gautrain Sandton Station. t: +27 11 303 1000 e. info.sandton@rezidorparkinn.com www.parkinn.com/hotel-sandton

PROTEA HOTEL BALALAIKA SANDTON During the Eco-Mobility Month, all roads bordering the Protea Hotel Balalaika are still accessible. Guests arriving from the airport shouldn’t have issues driving by car, if asked at controlled points (JMPD) just advise your destination is at the Protea Hotel Balalaika. Quickest route to Hotel will be on Grayston from Rivonia Road towards West, left onto West and left into Stella Road. t: +27 11 322 5000 e: reservations@balalaika.co.za www.balalaika.co.za

PROTEA HOTEL WANDERERS Situated in the prestigious suburb of Illovo, Sandton, within the same grounds as the Wanderers Club. A mere 4 minutes’ drive away from the M1 highway allowing easy access to business centres and various other attractions the great city of Johannesburg has to offer. The 4-star hotel offers complimentary shuttle services to selected areas within a 10km radius, free parking and complimentary access to the full-on gym. t: +27 11 770 5550 e: siya.ruiters@proteahotels.com proteahotels.com/wanderers

RADISSON BLU GAUTRAIN The Radisson Blu Gautrain Hotel is located a mere 55 steps from the Sandton Gautrain and is situated in opulent Sandton. Boasting 220 beautifully appointed guest rooms, exceptional hospitality and extensive meeting facilities, the hotel is a popular choice with discerning business and leisure travellers. The hotel offers top-class meeting facilities that can cater up to 160 delegates. t: +27 11 286 1000 e: meetings.gautrain@radissonblu.com www.radissonblu.com/hotelsandtonjohannesburg

RADISSON BLU HOTEL SANDTON The hotel boasts 15 state-of-the-art meeting rooms and an auditorium, spaced over 2 floors. Their spacious 302 bedrooms range from 32mÂ˛ and up. Located in the heart of Sandton and 400m from the Gautrain station, they offer a complimentary shuttle within 3km of the hotel. Guests are spoilt for choice with an in-house wellness spa and complimentary access to the exclusive Platinum Planet Fitness Health Club. t: +27 11 245 8000 f: +27 11 245 8099 e. info.johannesburg@radissonblu.com

SANDTON SUN Situated in the heart of Sandtonâ&#x20AC;&#x2122;s business and commercial district, the hotel can host a variety of events, from intimate boardroom meetings for 6 to cocktail functions for up to 200 delegates. Sandton Sun is situated 650 metres from the Sandton Gautrain Station. Guests can choose from 326 rooms which are currently being refurbished and will be available from September 2015. t: +27 11 780 5000 f. +27 11 780 5002 www.sandtonsun.com

SOUTH AFRICA NATIONAL CONVENTION BUREAU in partnership with the

Part 1 of 6

Bidding for International Conferences – A Case Study

•

Government Letters of Support.

•

Presentations that show

The South Africa National Convention Bureau

•

Lobbying and promotional support

(SANCB) was on hand to guide Professor

•

Meeting planner support services such as

government support

collateral materials, signage and assistance

Douglas Oliver (a Professor based in the School

in locating suppliers

of Pharmacy at the North-West University) and his team through the complex process

•

Advice on local issues

of planning and executing a world-class

•

Destination expertise through numerous

conference, namely the World Congress of Basic

channels including SANCB’s meeting and

and Clinical Pharmacology 2014.

incentive planner’s website and meeting planner guides

This is the first of six guides that will provide insight into how SANCB’s services are indispensable to the modern conference organiser. By using case studies and testimonials, you will gain a real-world understanding of how SANCB works with the

•

Coordinating requests for bidding

Case Study: The World Congress of Basic and Clinical Pharmacology 2014

client to ensure a seamless and world-class business event. The SANCB offers five pillars of support

South Africa hosted the first ever World Congress of Basic and Clinical Pharmacology

services, namely Bidding Support, Site

(WCP2014) on the African continent in 2014.

The World Congress featured more than

Inspection Support, Convention Planning

The historic event was held from the 13th to

300 eminent scientists lecturing in over 100

Support, Delegate Boosting Support and On

the 18th of July 2014, some eight years after

podium sessions, including Nobel Laureate

Site Event Services.

winning the bid in Beijing, China.

Robert Lefkowitz, who presented the keynote

In the Bidding Support phase, the SANCB

After winning the bid, Professor Douglas

opening address.

can provide the following support:

Oliver, President of WCP2014, engaged the

•

Pre- and post-bid support such as bid

services of the SANCB, who provided strategic

next generation scientists was a priority of

promotion and handling of requests

marketing material and custom-built stands

the Congress, the outcome of which was the

for proposals

at business events around the globe. “The

development of comprehensive strategies and

Independent advice when selecting a

SANCB went above and beyond for us. They

action plans for furthering healthcare in South

destination for your event

even provided proudly South African products

Africa and the continent.

Bid materials to provide support

in our stands, such as Amarula liqueur and

to members

chocolates”, Professor Oliver said.

• •

Developing basic and clinical sciences for

“I would like to express our sincere appreciation for SANCB’s support of the World

08-11 Nov 2015

Congress. SANCB has been outstanding over many years for us. Their support and

•

(COMOC), 1-15 Apr 2016

that we are changing our continent and making a difference to those in need

•

18-21 Apr 2016

the challenges. Thank you!” Professor • • •

years and WPC2014 is a great example of on Basic and Clinical Pharmacology 2014 paved the way for the growth the nation’s knowledge economy. The event’s success has

International Society for Prosthetics and Orthotics (ISPO) World Congress,

medical congresses and symposiums in recent this sector’s growth. The World Congress

World Psychiatric Association International Congress, 18-22 Nov 2016

people at all times.” Professor Douglas Oliver. South Africa has been attracting more

International AIDS Conference, 17-22 Jul 2016

“Working with the Bureau from Phase One is absolutely critical, and this is what I advise

International Conference on Emergency Medicine and Symposia (ICEM),

of healthcare and we capable of addressing Douglas Oliver.

Combined Congress Meeting of the Combined Orthopaedic Associations

encouragement has indeed showed the world

•

8-11 May 2017

countrymen; Cape Town and surroundings are

World Congress of Internal Medicine

cleaner than Montréal and Québec!”

(WCIM), 18-22 Oct 2018

Praise for WPC2014 and SANCB

shown other medical congress organisers that

Prof Robert Lefkwowitz (Nobel Laureate) USA “They will be a terrific reminder of our delightful

South Africa is more than capable of being an

Prof Sam Enna (President IUPHAR) USA

time in South Africa. I also want to thank you for

amazing host.

“Congratulations on a magnificent meeting

the hospitality you showed us during our visit.

The following events are taking medical

in Cape Town. Outstanding science, great

You really went a step beyond in meeting and

conferences are taking place in South Africa

location and wonderful hospitality. I fully

greeting us, and giving us such a warm send-off.

over the next three years:

appreciate all of the time and effort you put

I had an excellent time at the meeting, which

•

Mental Health Conference 2015,

into this conference. Thanks for given me the

went extremely well. You should be very proud

8 - 9 October 2015

opportunity to visit your beautiful country”

of what you have accomplished.”

Society of Paediatric Oncology,

Prof Patrick du Souich

Michael Spedding (director NC IUPHAR and

8 - 11 Oct 2015

(past-President of IUPHAR) Canada

Secretary-General IUPHAR) France

6th Federation of Infectious Diseases

“Thank you very much for all you have

“This was a quite remarkable meeting,

Socieies of Southern Africa (FIDSSA)

done for us: a wonderful and exciting congress,

and fantastic to fulfil our cooperation

Congress, 05-08 Nov 2015

warm hospitality and great organization.

with South Africa. You have made a lasting

World Congress on Developmental

Congratulations! Other remarkable aspects of

contribution to Africa and

Origins of Health and Disease (DOHAD),

my visit: the optimism and the kindness of your

world pharmacology.”

•

47th Congress of The International

SOUTH AFRICA NATIONAL CONVENTION BUREAU in partnership with the

Part 1 of 6

Prof Mohamed Khayyal (President:

Prof Alexander Dodoo (Director WHO

Egyptian Society) Egypt

collaborating Centre and PharfA) Ghana

“What you have both achieved will remain

“We all enjoyed everything thoroughly.

a milestone in the history of IUPHAR,

Thanks to the whole team in SA. You did us

WCP, and PharfA. Congratulations on a

proud and your hospitality was superb”

job superbly conducted and orchestrated by Tiaan von Karajan, and Oliver von

Prof Claude Kirimuhuzya (Secretary

Dohnanyi. Cape Town was indeed an

General, Uganda Pharmacological Society)

experience that will remain deep in our

Uganda

hearts forever.”

“I would also like to add my voice to everyone

Prof Paul Vanhoutte (past-president:

who appreciated the outstanding display of

IUPHAR) France/Hong Kong

organizational ability in hosting WCP 2014,

“Well done on putting together such

and the perfect show when it came to the

an excellent World Congress. You and

participation of PharfA.

your team should be congratulated

The PharfA symposia brought out

wholeheartedly!”

important issues and the Lectures by African Scholars were captivating.

Lynn Ngwenya (Profession Officer IRC,

For the Uganda Pharmacological Society,

National Research Foundation) Pretoria

it was a particularly memorable and

“It was such an excellent event. It showed

highly inspiring experience, considering

greatness and excellence indeed”

the fact that it was our maiden experience as a national society.”

Thiru Naidoo (Cape Town and Western Cape Convention Bureau) Cape Town

Prof Samuel H.H. Chan (National Chair

“A huge congratulations on an amazing

Professor/Distinguished Chair Professor

event, a first for Africa and I am so proud to

and Director, Center for Translational

have contributed to it. Well done to

Research in Biomedical Sciences) Taiwan

you and the committee. It’ s ambassadors

“Congratulations on a successful Congress;

like you that make us proud to be

you and your staff should be proud.”

South African!”

SANCB Support Services

• • • • •

• •

•

• •

For destination expertise and convention planning support, contact the South Africa National Convention Bureau. T: +27 (0)11 895 3000 E: convention@southafrica.net W: www.businessevents.southafrica.net

24 | CTICC

www.theevent.co.za

CEO, Julie-May Ellingson on the

CTICC’S EXPANSION

nce CTICC East is complete in 2017, the combined exhibition space of both buildings will be 21 159m². We have already secured our first bid that will see both CTICC West and East simultaneously occupied by 15 000 delegates in June 2020. Many of our repeat clients have also indicated their intention to expand into CTICC East by 2017. Our expansion, funded by the City of Cape Town and Western Cape Government, will raise the global competitiveness of Cape Town as a premier world-class meetings and events destination. This in turn allows us to meet the City’s Integrated Development Plan’s objective of establishing Cape Town as Africa’s business events destination. Simply put, the expansion will double our existing exhibition capacity by adding 10 000m² of multi-purpose exhibition space and approximately 3 000m² of

meeting space. The expansion plays a pivotal role in continuing to bring international business to the region. It will allow us to meet the growing demand to stage more events, offer more flexibility and allow for an increase in the concurrent hosting of various sizes of meetings, conventions, exhibitions and other events. While the completion of CTICC East will enable the centre to meet the steadily growing demand from exhibition and conference organisers across the globe, the CTICC expansion is about far more than merely adding buildings or increasing the centre’s floor space. Rather, the expansion is a

Given the widespread acknowledgement that future global economic growth is increasingly reliant on intellectual capital, the meetings, conferencing and exhibition sectors have a serious role to play as a key driver of knowledge sharing and intellectual growth in South Africa. The CTICC is committed to playing a leadership role in the development of this knowledge-driven economy in Cape Town and across South Africa. By allowing the centre to attract even more global associations and large, knowledgebased events, the CTICC expansion is growing its contribution to expanding the expertise, knowledge and skills in the city, the province and the country.

key way in which the CTICC will help to raise the global competitiveness of Cape Town as a premier world-class meetings and events destination.

QATAR LAUNCHES Daily Flights to SA

atar Airways will soon launch daily flights to Johannesburg and Cape Town, according to recent reports. The airline, which flies to over 151 cities across the globe, will also fly to Durban. Qatar Airways Manager for South Africa, Jonathan Minentte, made the announcement at the World Routes Strategy Summit at the Durban ICC on 20 September 2015. These additional flights are set to inject millions of Rands into the local economy each year, and according to KwaZulu-Natal MEC for Economic Development, Michael Mabuyakhulu, the addition of the Durban leg will be a boost to the city and province. “It will link us to 151 additional destinations,” he said. “We are still working out exactly what the economic benefits will be, but it

will be a catalyst for growth.” He went on to say that although passengers need to remain on board in Joburg before heading to Doha, the introduction of the flights was an important stepping stone for getting the city back on the international flights roster. “The aviation industry bases its routes on passenger numbers. As we [Durban] increase the numbers, we will increase the frequency of flights, and then move on to direct flights.” “Accessibility is a key feature needed to achieve sustainable economic growth and prosperity, and it is in that spirit that we continue to provide services and improve the provision of world-class transport and logistics infrastructure,” Mabuyakhulu concluded. Increased frequencies of flights are said to have huge financial benefits. Kate Bland,

Director of Routes for UK company UBM, said that a recent daily direct BA flight between LA and London translated to an economic benefit directly and indirectly on US$100-million. “They were also able to negotiate about 120 new weekly flights since 2010, with an estimated economic benefit of $450-million,” she said.

The new routes will offer flights to Durban on Mondays, Tuesdays, Thursday and Saturdays. A second carrier, believed to be Turkish Airlines, is expected to announce they will also be flying to Durban soon. As with Qatar Airways, these ‘tag flights’ will also go through Johannesburg. This news comes on the back of Qatar being named Best Middle Eastern/African Airline for the 6th consecutive time at the Business Traveller Asia Pacific Awards.

Ticketing Technology

The

Presents

TICKETING TECHNOLOGY © Ivana De Battisti

icketing technology has been advancing at a steady pace, along with the rise of the digital age. People are more comfortable with new technology these days, and this is evident in the number of mobile or online tickets that are being sold across all sectors. The Event has compiled a list of some of the latest tech that’s likely to change the local ticketing industry in the near future.

1. Holistic Services

Instead of simple services that offer only ticketing infrastructure, hardware or software, more and more companies are embracing a holistic approach to ticketing technology. A great example of this is Webtickets, who through their online portal sell print-at-home tickets, and allow clients to create their own box office, putting them in control of their event and income stream. They provide fully integrated ticketing, marketing and customer database infrastructure that allows event organisers to maximise guest relations, branding and revenue. They also offer real-time event information, integrate ticket sales within your website and social media, media accreditation functionalities and preregistrations. Their web cashless system is also a huge trend that’s taking off in ticketing today.

2. Analytics

Big data is being used more and more often to analyse the tickets being sold and the people who are buying them. According to research conducted by North West University’s Professor Melville Saayman of TREES, their Tourism Research Unit, the National Arts Festival in Nelspruit revealed four diﬀerent decision-making styles: spontaneous, limited,

Company Proﬁle:

Webtickets is South Africa’s market leader in providing integrated ticketing solutions to a wide range of clients. Since its inception in 2007, Webtickets has been first to market with a range of innovative ticket products that ensures its clients are provided a world class service at competitive prices. Most recently, Webtickets collaboration with Pick n Pay has provided its clients with unrivalled marketing and distribution channels, and together with its access to South Africa’s largest loyalty program, the Pick n Pay Smart Shopper, it offers significant opportunities for the promotion and sales of tickets.

Best Value Features: •

Innovative and ﬂexible ticket system

•

Integrated into social media and Google traﬃc analysis.

•

Signiﬁcant retail distribution through Pick n Pay

•

Aﬀordable transaction fees

•

Integrated into Nedbank banking app suite

•

Marketing access to South Africa’s largest loyalty plan: Pick n Pay Smart Shopper

Clients & Events: •

Table Mountain Aerial Cableway

•

Robben Island Museum Tours

•

Franchshoek Tourism Events including the Bastille Festival

•

Cape Town Ten’s

•

FNB Joburg Art Fair

•

Kirstenbosch Summer Concerts

Contact Details:

Address: Pepper Street, Cape Town Tel: +27 86 111 0005 Email: info@webtickets.co.za Website: www.webtickets.co.za

Ticketing Technology

extended and routine. Knowing this kind of information, or intelligent data, will ultimately help festival organisers attract visitors to a variety of events – but it’s just as important knowing what visitors expect from events they attend.

3. Cloud Software

The NFS Technology Group recently expanded its software solutions, support and training in South Africa to include Rendezvous Cloud. This proven international solution provides advanced calendar management with instant room and food service availability, event documents such as banquet orders, contracts and deposit requests, menu and package handling, and excellent management reports to cover client revenue production, room usage statistics, revenue forecasts and event planning reports. Its benefits include cost effectiveness and speed of deployment.

4. Mobile Ticketing

More and more people are buying tickets with their mobiles and as a result, companies like Masabi, CrowdSurge, Ticketbud and many others are turning to mobile tech innovations. As with apps like SnapScan where you can pay at a till without ever grabbing your purse, mobile tickets allow customers to buy and display tickets on their smartphones. This technology is already being rolled out on the US’s Delta airlines as eBoarding Passes, where passengers can check in online and use their device to show their boarding pass as they enter transit.

5. Near Field Communication

Near Field Communication (NFC) is a rather useful form of contactless communication between devices. This allows a user to wave their smartphone or tablet over an NFCcompatible device to send information without needing to touch the devices together or go through multiple steps in setting up a connection. Local companies like Webtickets have used this technology successfully at a number of events to deliver convenience this year, while the likes of iBeacon use something similar – Bluetooth Low Energy – to broadcast information to nearby portable electronic devices.

Company Profile:

Rendezvous Events is a solution of NFS Technology Group, an international provider of meeting and hospitality software with more than 20 years industry experience and more than 1 500 customers in 25 countries. They include meeting venues, stadiums, corporate offices, hotels and restaurants. NFS is also a Microsoft Gold Partner. We undertake custom development projects and systems integration work, as well as providing hardware, networking, AV and VC solutions. NFS also provides the market leading etouches event management software used by leading events businesses such as Eastern Sun Events and Going Africa Conferencing.

Best Value Features: •

More revenue from existing and new clients with a built in CRM

•

Better decision making with accurate reporting

•

Improved revenue capture with full event billing

•

Simplified room and event booking process

•

Streamlined operation with automatic function sheets

•

Maximises new business opportunities with online bookings

Clients: • •

CSIR International Conference Centre Misty Hills Country Hotel, Conference Centre and Spa

•

The Venue Greenpark

•

Maropeng

•

Olive Convention Centre

•

Nelson Mandela Metropolitan University

Contact Details:

Address: Cube Workspace, 134 River Road, Barbeque Downs, Kyalami Tel: +27 11 394 9554 Email: info@nfs.co.za Website: www.nfs.co.za

28 | SPOTLIGHT

www.theevent.co.za

Cape Town and Western Cape secures

BIGGEST EVER CONGRESS FOR THE CITY “This coordinated continental effort is as much a win for Africa as it exposes the international ophthalmic community to the professionalism and countless opportunities within the industry on our continent.” said Corne Koch Head of the Cape Town and Western

he World Ophthalmology Congress (WOC) will be held on the African continent for the first time in 2020 when the Western Cape welcomes approximately 15 000 delegates to the Cape Town International Convention Centre. The conference is one of the world’s largest medical meetings and will be the biggest business event meeting ever hosted in Cape Town. The congress is expected to bring in an additional R210-million into the Western Cape economy over its five days with each delegate spending an estimated R2 800 per day in and

To date we have hosted more than 450 international association conferences across a broad spectrum of sectors, including agroprocessing, the green economy, ICT, property, mining, oil and gas and medical, but nothing of this size.

“

around the city of Cape Town. Congresses like these are particularly lucrative to their host destinations because of the knockon effect they have on related sectors like accommodation, shopping and wine and cuisine. Cape Town is increasingly positioning itself as the leading conference destination in Southern Africa and the successful bid was the result of collaboration between key stakeholders and partners such as Cape Town International Convention Centre and the Ophthalmology Society of South Africa (OSSA).

Cape Convention Bureau, a division of Wesgro. According to OSSA, the congress has huge benefits for Ophthalmology and eye care on the continent and will be the biggest ever opportunity for African ophthalmologists to learn from the best in all areas of speciality. OSSA President, Andew Boliter says, “The congress will also increase awareness internationally of the great disparities in standards of eye care globally and the particular needs of the African continent”. The bid motivation emphasised the fact that patients in Africa and in particular developing parts of South Africa, suffer from the tremendous burden of unnecessary visual loss and preventable blindness. The congress will also be the first time that both CTICC West and East will simultaneously be hosting 15 000 delegates. “To date we have hosted more than 450 international association conferences across a broad spectrum of sectors, including agro-processing, the green economy, ICT, property, mining, oil and gas and medical, but nothing of this size,” explained Cape Town International Convention Centre CEO, JulieMay Ellingson. The CTICC is currently undergoing an expansion that is due for completion in 2017 and will continue to play a role in bringing international business to the region. “The expansion will allow us to meet the growing demand to stage more events, offer more flexibility and allow for an increase in the concurrent hosting of various sizes of meetings, conventions, exhibitions and other events” said Ellingson.

SPOTLIGHT | 29

www.theevent.co.za

LILIZELA TOURISM AWARDS Provincial Winners Announced

he 3rd Lilizela Tourism Awards takes place at the Sandton Convention Centre on 22 October 2015. Before that, however,

Provincial Finalists were announced in a series of events that took place across the country between 3 and 24 September. The categories are Accommodation, Universal

Accessibility, ETEYA Awards, Imvelo Awards, Visitor Experience, Tourist Guide and Tour Operator. Here are some of the main accommodation finalists for this year:

NAME

REGION

CATEGORY

STAR RATING

River Road Guest House

Eastern Cape

Bed & Breakfast

Hill Street Manor Guesthouse

Eastern Cape

Bed & Breakfast

Dune Ridge Country House

Eastern Cape

Country House

Tenahead Mountain Lodge & Reserve

Eastern Cape

Country House

Longlee Manor

Eastern Cape

Game Lodge

Amakhala Quartermainâ&#x20AC;&#x2122;s Camp

Eastern Cape

Game Lodge

Sibuya Game Reserve-River Camp

Eastern Cape

Game Lodge

Forest Hall Guest House

Eastern Cape

Guest House

The Sands @ St Francis

Eastern Cape

Guest House

Tranquil House Bed & Breakfast

Eastern Cape

Guest House

Tsitsikamma Lodge & Spa

Eastern Cape

Hotel

MyPond Hotel

Eastern Cape

Hotel

The Boardwalk Hotel, Convention Centre & Spa

Eastern Cape

Hotel

The Fernery Lodge & Chalets

Eastern Cape

Lodge

Pumba Msenge Bush Lodge

Eastern Cape

Lodge

East London International Convention Centre (ELICC)

Eastern Cape

Meetings, Exhibitions and Special Events (MESE)

Liedjiesbos B&B

Free State

Bed & Breakfast

Kloof Lodge (Pty) Ltd

Free State

Guest House

Kamohelong Luxury Accommodation

Free State

Guest House

Castello Guest house Bloemfontein

Free State

Guest House

Art Lovers Guesthouse

Free State

Guest House

Peermont Metcourt Frontier Inn and Casino

Free State

Hotel

De Stijl Gariep Hotel

Free State

Hotel

Anta Boga Hotel

Free State

Hotel

Lionsrock Lodge

Free State

Lodge

Letsatsi Game Lodge

Free State

Lodge

Gariep Conferencing A Forever Resort

Free State

Meetings, Exhibitions and Special Events (MESE)

Mont d'Or Hotel Clarens

Free State

Meetings, Exhibitions and Special Events (MESE)

La Picasso Guesthouse

Mpumalanga

Bed & Breakfast

Micasa Luxury Suites

Mpumalanga

Bed & Breakfast

Welgelegen Manor

Mpumalanga

Country House

Umlani Bushcamp

Mpumalanga

Game Lodge

Tintswalo Safari Lodge

Mpumalanga

Game Lodge

Selati 103 Guest Cottages

Mpumalanga

Guest House

Yalla Yalla Boutique Hotel

Mpumalanga

Guest House

Ecolux Boutique Hotel

Mpumalanga

Guest House

Pine Lake inn

Mpumalanga

Hotel

Southern Sun Emnotweni

Mpumalanga

Hotel

Sabie River Bush Lodge

Mpumalanga

Lodge

Needles Lodge

Mpumalanga

Lodge

Summerfields Rose Retreat & Spa

Mpumalanga

Lodge

Ingwenyama Conference & Sports Resort

Mpumalanga

Meetings, Exhibitions and Special Events (MESE)

115@Casambo

Mpumalanga

Meetings, Exhibitions and Special Events (MESE)

Browns Manor

Northern Cape

Bed & Breakfast

Mattanu Private Game Reserve

Northern Cape

Game Lodge

Classic Court

Northern Cape

Guest House

African Vineyard Guesthouse

Northern Cape

Guest House

Oleander Guest House

Northern Cape

Guest House

Naba Lodge Conference Facility

Northern Cape

Meetings, Exhibitions and Special Events (MESE)

International Convention Solutions

Northern Cape

Meetings, Exhibitions and Special Events (MESE)

Ocean View B&B

Western Cape

Bed & Breakfast

Villa Tarentaal

Western Cape

Bed & Breakfast

Grand Dedale Country House

Western Cape

Country House

De Doornkraal Historic Country House

Western Cape

Country House

Sanbona Wildlife Reserve - Dwyka Lodge

Western Cape

Game Lodge

Inyathi Guest Lodge

Western Cape

Guest House

Dongola House

Western Cape

Guest House

Villa Afrikana Guest Suites

Western Cape

Guest House

Eendracht Hotel

Western Cape

Hotel

Feathers Boutique Hotel

Western Cape

Hotel

Tri Active Lodge

Western Cape

Lodge

Bushmans Kloof Wilderness Reserve & Wellness Retreat

Western Cape

Lodge

Van Ryn Distillery and Brandy Cellar

Western Cape

Meetings, Exhibitions and Special Events (MESE)

Please note that at the time of publishing, not all provincial winners had been announced. The Event congratulates all award finalists in advance. We wish you best of luck at the 2015 awards ceremony.

30 | FEATURE

www.theevent.co.za

South African

CONFERENCING EXPERTS AROUND THE WORLD: Part 2

The Event recently met with South Africans excelling in the conferencing industry abroad. Due to the popularity of the article, we decided to catch up with them for a follow up

Alan Pryor

Aage Hansen

Event: How diﬃcult was it to adjust to living and doing business in a foreign country? Alan Pryor – Kuala Lumpur: I already had experience working overseas before moving to Malaysia, but that said, it is always important to have a flexible mindset when moving abroad. This is especially true when it comes to cultural nuances and the business and communication culture of a country such as, being cognisant of local rules and customs from day one.

Aage Hansen – Malaysia: Language is a definite challenge, its tests your patience daily, however in saying that it’s an adventure that I would not change even if I had the choice; the platform for learning is invaluable.

Angeline Lue – Kuala Lumpur: Keeping an adaptable and flexible mind-set is a very important consideration, as well as investing in, understanding and respecting cultural nuances of a country or region where you are placed. No two countries in Asia are the same and often there is an assumption/ perception to doing business in “Asia” just as

Angeline Lue

Irette Ferreira

there is to doing business in “Africa”.

Irette Ferreira – Abu Dhubi: Living in the Middle East is not difficult at all, expats are well respected and looked after. I think the most difficult thing was learning how to work with such a large number of different cultures. Being from a country where we have so much diversity, I believed that I was relatively well prepared for a multi-cultural team… I quickly learned that multi-culturalism meant 12 different nationalities within a 13-person sales team of which only two spoke English as a first or even second language, and 36 different nationalities within the entire organisation. Differences are everywhere – in how we understand each other, the jokes we make, the tone we find acceptable, but we learn to work together, respect each other’s differences and ensure a common goal is achieved above all else.

Alec Gilbert – Adelaide: In many respects Australia is very similar to South Africa and so my transition was relatively easy. I felt I had a lot to offer and I have to say I was made to feel very welcome by my peers. The one area I have struggled with has been the very stringent compliance requirements

Alec Gilbert

which have the potential to stifle initiative and innovation.

Event: Is Africa a source market for your region? Alan Pryor: We do not host many Africa-based events albeit there is a high level of participation by delegates from Africa at the numerous international conferences and exhibitions held at the Centre and throughout Malaysia.

Aage Hansen: At the moment, no.

Angeline Lue: Currently we do not have many events out of Africa but there is a high participation of delegates from Africa.

Irette Ferreira: In terms of international associations, we often get grouped in the Europe/Middle East/Africa region and would therefore sometimes compete with Africa, but generally we do not get business from there.

Alec Gilbert: Unfortunately the region is not a source market for conferences for us.

FEATURE | 31

www.theevent.co.za

The Event: Where do most of your clients come from?

The Event: Which global trends affect your region or business the most?

in the UAE which encourages clients even more to look at this region as opposed to more traditional markets.

Alan Pryor:

Alec Gilbert:

Our traditional markets are the Asia-Pacific and Europe. About four or five years ago, we turned our attention to North America and since then, have had an annual presence at the Worldwide Exhibition for Incentive Travel, Meetings & Events (IMEX) America. I would say we started reaping the rewards (from these efforts) in the last two years, so North America is certainly a long-term market for us. China is another emerging market, probably due to our proximity (to China) and Malaysia’s resident Chinese population. This Chinese connection was impacted by the double 2014 MH air tragedies but, we are starting to see a recovery and, as everyone moves forward, we are well-placed to further tap this market. We are also exploring India as there is great potential for their meetings to move offshore in time but we expect this to be a gradual process.

The business tourism industry, much like most industries, is interconnected with the global economic landscape. The oil and gas woes in early 2015, coupled with the weakening of the Malaysian ringgit, have seen a return to a similar scenario in 2010, when clients started to cut back. This is evidenced by a recurrence of the weak Monday/Friday, strong mid-week booking model. What is of concern is nobody knows how long this is going to last. The biggest impact has been on the meetings business from the local corporate sector because, when the economy becomes volatile, the first cuts from the corporate sector are in training and marketing. We are fortunate that, apart from ‘leaner and meaner’ events, these challenges haven’t significantly affected our international association meetings and exhibition segments.

I think the growth of the Asian supply market and the financial strength of many of the bids from that region is having an impact. Clients are also increasingly looking to leave a positive legacy on their host destination.

Aage Hansen:

The Local/national market and the South East Asia region.

Economic uncertainty, political influence, organisational budget constraints, shifting of organisational goals and strategies.

Angeline Lue: For regional conferences, mostly South East Asia, China, India and Australia. For international conferences: Europe, North America, Africa and the Middle East.

Angeline Lue:

Irette Ferreira:

As more destinations within our region are becoming active within the international association market - Abu Dhabi over the last few years, Oman most recently with their new centre, combined with activities of Dubai for a number of years already - we definitely feel the Middle East is rising on the agenda of international associations and that more and more associations are now looking at hosting their congresses here. There has been continued economic growth and investment

A large contingent of our clients is from Europe and we also focus on North America as another key market.

Alec Gilbert: The national association market is strong in Australia and is an important market segment for us. Internationally, Europe remains our most important target market although Asia is becoming increasingly important for regional conferences.

Regional and global economic volatility and growing competition in the region.

Irette Ferreira:

Event: Where do you see yourself in the next five years? Alan Pryor: All things being equal, right here. Currently our expansion of 10 000 sqm of additional flexible and multi-purpose space is under construction and due to open in 2018. So seeing this project through opening and settling down into smooth operation is a challenge I am looking forward to.

Aage Hansen: Bali with a dry Martini. Hopefully I’ll move to another International project that Deutsche Messe is involved with.

Angeline Lue: Facing a new opportunity and applying what I have learnt in an environment where I can make a positive contribution and continue learning.

Irette Ferreira: In October this year we mark five years in the Middle East and would most certainly not have predicted that five years ago, so who knows where we will be in another five years! I do however hope to be experiencing another part of the international association industry and am currently thinking that the next step is to work at a Convention Bureau.

Alec Gilbert: We have the small matter of a $400-million extension to open in 2017! I’m not looking beyond that!

32 | CITY SPOTLIGHT

www.theevent.co.za

he Egyptian capital, Cairo is one of the two largest in Africa with a population of about 14-million in the greater Cairo area. It is definitely not a destination to go to “get away from it all.” Its name means “the victorious city” and situated in the north-western part of Egypt. Egypt itself is at the extreme north of Africa and its neighbours include Israel, Libya and Sudan. The city sits astride along the mythical Nile River and includes several river islands.

Climate: Egypt does not receive much rain; the summer has sweltering temperatures in the months May to October, with July being the hottest. It has quite a warm winter between November and April, and the coolest month is traditionally January. Visitors are advised to make sure to bring along sunscreen.

Conference venues Cairo International Convention & Exhibition centre (CICC) is positioned only ten minutes from the international airport and in close proximity to fivestar hotels. Built to accommodate international conventions and conferences, it has endeavoured to maintain facilities in an immaculate order. It also houses a Chinese Garden, even boasting an artificial lake. • Total function space (m²): 16 910 • Total exhibition space (m²): 22 000 • Theatre/auditorium (#seats): 2 500 • Meeting rooms (#): 25

A feucca on the Nile

Cairo Marriott Hotel Their 21 event venues are located close to the Cairo Tower, the Nile River and other famous sites, its meeting rooms feature more than 35 000 square feet of event space.

CITY SPOTLIGHT | 33

www.theevent.co.za

CAIRO MARRIOTT HOTEL Meeting Room

Dimensions (LxWxH)

Area (Sq. Feet )

Theatre

Schoolroom

Conference

U-Shape

Reception

Banquet

Aida Ballroom

62x125x20

7 772

1000

440

124

168

900

720

Radames Salon

62x33x15

2 045

220

170

160

Ramfis Salon

62x33x15

2 045

220

170

160

Salon Vert

72x38x22

2 723

200

150

2 325

180

200

320

Empress Room

Courtesy of www.travelhotelvideo.com

Courtesy of www.resocasi.com

Cairo Marriott Hotel

Major Airports in Egypt •

Cairo International Airport is the gateway into Egypt.

Major airlines flying into Cairo: • • • • • •

Lufthansa flights Emirates flights Turkish Airlines Qatar Airways Air France South African Airways

Getting around the city: Cairo is the one of two cities in Africa to have a subway and is good option for travelling around in the city. With renowned traffic congestion and a lack of parking spaces, it is better not to hire a car as this simply adds to the traffic gridlock. The other practical mode of transport is the taxi. There are a number of different ones with different pricing and service levels. Women are reminded that when using a taxi, they should sit at the back. Sitting in front is regarded as a sexual invitation.

Cairo Marriott Hotel

Pre and post tour opportunities Steeped in glorious history, the Pyramids and Sphinx are a must-see when visiting Cairo, located relatively close nearby. Visit Tahrir Square, infamous since the “Arab Spring of 2011” and is now a tourist attraction in its own right. In close proximity is the Egyptian Museum, which houses historically priceless artefacts in 107 halls. These feature mummies and jewels amongst others, the most popular being King Tutankhamun’s death mask, made of solid gold and jewels and other associated items like his throne. There are many mosques ubiquitous to Cairo and well worth the visit, like Al-Hussein Mosque with its exquisite architecture, marble pillars, hanging chandeliers and minarets. Most dream of a camel ride in the desert, but another authentic experience is to navigate the Nile River on a traditional flatbottomed boat called a felucca. Alternatively, experience the nightlife by doing a Nile dinner-cruise or experience belly or oriental dancing at venues dotted across the city. It is said that Cairo’s better restaurants are in

Garden City, Zemalek Island as well as other prosperous areas of town. Whilst savouring the sights and sounds of the city, Arabic coffee and sweet tea can be enjoyed at Cairo’s most famous coffee shop, Fishawis, and be sure to schedule a visit to the souq for some delicious food and shopping at the Khan el-Khalili.

Currency The official currency is the Egyptian Pound and the exchange rate against major currencies on 11 September 2015 is as follows: Major Currencies 1 ZAR (Rand) 1 US dollar 1 GBP 1 Euro

Egyptian Pound 0.57 7.83 12.08 8.82

Contacts: The Egyptian Tourist Authority Misr Travel Tower, Abbasiya, Cairo, Egypt Email: info@gotoegypt.org Tel: +20 207 408 2095 Website: www.gotoegypt.org

34 | EVENT GREENING FORUM

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SCAN DISPLAY GOES ‘GREEN’ with Solar Power

he Johannesburg office of Scan Display has decreased its reliance on South Africa’s electrical grid by installing a Smart Grid solar system. This follows a conscious plan by the company to enhance its environmental responsibility and live up to the ‘green’ standards it has set for itself. A Smart Grid solar panel system has been set up on the roof of Scan Display’s offices in Johannesburg and is set to supply the company with 40-50% of its daily electricity needs. “The 5kw system is being closely monitored but has so far generated around 24kw of electricity per day,” explains James Stride, Director of SolarSol, the company responsible for the installation. “With

Scan Display has always been an advocate for environmentally responsible solutions in its operations, with a solar panel system first being installed at its Cape Town office in 2011.

“

a further set of 36kw batteries installed alongside the system, there is no possibility of the business being without electricity.” The installation followed an intensive study into the cost of lost productivity at the office during load shedding outages, adds Stride. The monthly electrical bill of the office is expected to halve, while there is no longer a need for a generator or for staff to halt work due to lack of electricity. “We have been looking for a managed solution for our Joburg offices for some time now, a compromise between supplied electricity and that generated by our own solar panels,” explains Justin Hawes, Managing Director of Scan Display. “We wanted a compromise between the two that would ensure we could be more sustainable,

while guaranteeing productivity during business hours.” Hawes is a founding member and the Chairman of the Event Greening Forum, a non-profit organisation formed to promote sustainability in the local events industry. Scan Display has always been an advocate for environmentally responsible solutions in its operations, with a solar panel system first being installed at its Cape Town office in 2011. The panels at the Cape Town office were re-used by Scan Display following their usage at COP17. Plans for a solar system at the Scan Display warehouse in Selby are now being investigated.

27 - 29 October 2015 Protea Hotel Fire & Ice! Menlyn, Tshwane Thebe Reed Exhibitions, is proud to have the City of Tshwane as the Host City partner for the upcoming Sports & Events Tourism Exchange (SETE). Now in its fifth year SETE will be taking place from 27 to 29 October 2015, at the Protea Hotel Fire and Ice! Menlyn, City of Tshwane. The City Manager of Tshwane, Jason Ngobeni said: “As part of the Tshwane Vision 2055 the Sports & Events Tourism Exchange fits perfectly into our objective, to ensure that Tshwane can be positioned as a premier events destination. Growing the local economy that is inclusive, diversified, and competitive. During the Tshwane Open, the City of Tshwane presented golf enthusiasts with high-calibre national and international golfers who competed for world ranking. Co-sanctioned by the European Tour and Sunshine Tour, and one of the six founding professional golf tours that make up the International Federation of PGA Tours, ties into one of SETE's main themes this year - that of Golf Tourism”. The annual Sports and Events Tourism Exchange is the only event of its kind in Africa and provides a platform that brings together businesses from the Sports, Events & Tourism industries, and encourages collaboration between these sectors, consisting of a two-day conference, table top exhibition and networking events. International buyers from over 20 countries were hosted over the past three years resulting in estimated business-worth of over R30 million, for the South African economy. The partnership with the KZN Department of Economic Development, Tourism and Environmental Affairs; SASCOC and CATHSSETA over the past three years, has also yielded positive results. A key milestone achieved at last year's conference was agreement by the Sports & Events and Tourism industries, to support City of Durban's bid for the 2022 Commonwealth Games which they have just won. Join us at the SETE2015 Conference for analysis and debate by international and local experts sharing their knowledge and expertise on contemporary issues affecting the events and sports tourism industry. Topics include: * Commercial viability of golf estates using international case studies * Importance of school sport development and the linkages to growing domestic tourism * Commercial viability and sustainability of event venues * Marketing trends of events using case studies of key events * Lessons from Commonwealth Games host destinations in the management of the games * Using technology for the development of high performance athletes * The role of local government in events tourism * Promoting South Africa’s golf tourism products * Success of major golf events to promote destinations For more information contact Jenna@ThebeReed.co.za or visit www.sportsandevents.co.za to register today. Organised by

Hosted by

Endorsed by

36 | SPOTLIGHT

www.theevent.co.za

Recognising Your

EVENT MANAGEMENT EXPERTISE International event management qualifications are now available which can be achieved online quickly and economically from Tourism HR Canada,

These are recognized in South Africa and allow you to: •

•

Comply with event safety legislation which requires event managers to be both experienced and qualified Differentiate yourself from the thousands of so-called ‘event managers’ in the market-place with well-established International event qualifications which have been recognised as South African standards for event management excellence. Well respected event management qualifications will give you credibility and a competitive advantage when bidding on local and International events.

Coaching Sessions are available to help you meet the International requirements for adequate and relevant work experience and event management knowledge. ExpoExpertise has been appointed by Tourism HR Canada as their distributor of ’emerit’ event management qualifications for Africa. Joy Donovan, ExpoExpertise MD and exhibition guru, will be running the coaching sessions along with subject matter experts. African Candidates – ExpoExpertise will be offering these qualifications to working event management professionals throughout Africa; recognising the skills and expertise they already have. Independent Study – event managers who prefer to work at their own pace to gain the qualification may deal direct with Tourism HR Canada, who have a really useful distance-learning web site. We have

arranged discounts on all three of their International ’emerit’ event management qualifications; coordinator, manager and director. Please contact us for details: The ‘emerit’ event management qualifications address the core functions of event coordinators, managers and directors from all event genres: • Business and corporate events • Cause-related and fund-raising events • Exhibitions, expos, festivals and fairs • Entertainment and leisure events • Government and civic events • Marketing events • Meetings, conferences and conventions • Social/life-cycle events: cultural, religious, communal, societal, life-cycle occasions When obtaining these professional designations, you must first present evidence that you have the required number of hours of experience that are required by and relevant to the qualification. After your work experience has been assessed, you will be required to complete an online examination. Successful candidates will be awarded the ’emerit’ professional event designation by Tourism HR Canada, who is the certificating authority. Event Coordinator professional certification – designation: TCP Tourism Certified Professional Requires 1 500 hours of experience, which must be relevant to the qualification, of which 500 hours must be gained in the year prior to certification, plus a 2-hour examination. Price: CAD$260 which is approximately

R2 600* (see below for discount) Event Manager professional certification – designation: TCM Tourism Certified Manager Requires additional 1 500 hours experience, gained within the previous 5 years and the applicant must be already ‘emerit’ certified as an Event Coordinator. OR 3000 hours of experience gained within the last 5 years. There will also be a 2-hour examination with 100 multiple-choice questions and a Skype interview with a qualified evaluator. Price: CAD$685 which is approximately R6850* (see below for discount) Event Director professional certification – CEMP Certified Event Management Professional Requires 5 000 hours event experience detailed in a portfolio of evidence, which must be relevant to the qualification, plus a 3-hour examination with 150 multiple-choice questions and a skype interview with a qualified evaluator. Price: CAD$685 which is approximately R6 850* (see below for discount) Prices are approximate and must be checked on the www.emerit.ca website and with the current exchange rate. Discounts – ExpoExpertise have arranged a 10% discount on the above prices, please contact info@expoexpertise.com for details. Coaching – ExpoExpertise will be running a series of full-day coaching workshops to prepare local event coordinators and managers to achieve these qualifications/ professional designations, plus CPD Continuing Professional Development.

EVENTS | 37

www.theevent.co.za

THE EVENT INDUSTRY SUMMIT 2015 1 Hackle Brooke Conference Centre, Johannesburg HOBBY-X MIDRAND 1-4 Gallagher Estate, Johannesburg SOUTH AFRICAN INTERNATIONAL RENEWABLE ENERGY CONFERENCE (SAIREC) 4-7 Cape Town International Convention Centre, Cape Town THE DIGITAL EDUCATION SHOW AFRICA 6-7 Sandton Convention Centre, Johannesburg RAGE JOHANNESBURG 9 - 11 Ticketpro Dome, Johannesburg KZN TRAVEL AND ADVENTURE SHOW 9 - 11 Suncoast Casino, Durban CAPE TOWN INTERNATIONAL BOAT SHOW 9 - 11 Cape Town International Convention Centre, Cape Town IMEX AMERICA 13 - 15 Las Vegas, USA

NOVEMBER ENACTUS WORLD CUP 14 - 16 Sandton Convention Cente, Johannesburg 17TH INTERNATIONAL FORUM FOR TOURISM & UMRAH 19 - 20 Sandton Convention Centre, Johannesburg

MEET YOUR STAR EXPO 4-6 Sandton Convention Centre, Johannesburg GREEN BUILDING CONVENTION 2015 4-6 Cape Town International Convention Centre, Cape Town THE COMMERCIAL UAV SHOW AFRICA 2015 17 - 18 Sandton Convention Centre, Johannesburg

MY WORLD OF TOMORROW 22 - 24 Sandton Convention Centre, Johannesburg

IBTM WORLD 17 - 19 Barcelona, Spain

SETE – SPORTS & EVENTS TOURISM EXCHANGE 27 - 29 Menlyn, Tshwane

WEST AFRICAN POWER INDUSTRY CONVENTION 24 - 25 Lagos, Nigeria

2015 IEEE RADAR CONFERENCE OUT OF AFRICA 27 - 30 Sandton Convention Centre, Johannesburg

17TH INTERNATIONAL APPAREL, TEXTILE AND FOOTWEAR TRADE EXHIBITION OF SOUTHERN AFRICA 24 - 26 Cape Town International Convention Centre, Cape Town

GOOD FOOD AND WINE SHOW DURBAN 30 - 1 November Durban International Convention Centre, Durban MAMA MAGIC: THE BABY EXPO CAPE TOWN 30 - 1 November Cape Town International Convention Centre, Cape Town

MAMA MAGIC: THE BABY EXPO JOHANNESBURG 26 - 29 The Dome, Johannesburg GRAND DESIGNS LIVE – CAPE TOWN 27 - 29 Cape Town International Convention Centre, Cape Town

OCTOBER

38 | ASSOCIATIONS

www.theevent.co.za

SAACI Principles SAACI is the umbrella body of the busiiness events industry in Southern Africa, dedicated to efficiency and professionalism in the industry since 1987. The work we do is guided by four key principles: 1. SAACI community - where we interact with our members and stakeholders. 2. SAACI intelligence – where we gather and publish information that helps our members to grow their business. 3. SAACI academy – where we professionalise the industry through certification, education and training. 4. SAACI into Africa – where we expand our network into all South African provinces and all Southern African countries. Four key tributary pillars support them: 5. Branding and communication – where we communicate innovatively and grow the SAACI brand. 6. Stakeholder engagement - where we keep everyone with a stake in the industry informed and involved. 7. Sustainability – where we provide guidance for ‘sustainable best practice’, both in terms of business and the environment in which we operate. 8. Future focus – where we encourage and support industry members younger than 35. With nearly 30 years of being your partner in the business-events industry, we have a great track record of 1 500 individual, corporate and patron members representing all sectors. We are recognised by both the private sector and government as the industry’s official representative, our members adhere to a strict code. Everything we do, and everything our members do is a reflection of our values: integrity, intelligence, innovation and sustainability.

EXSA – The Exhibitions and Events Association of Southern Africa The Exhibition and Events Association of Southern Africa (EXSA) strives to increase the significance of exhibitions and events as part of the marketing mix. Face-to-face is simply better. Our core strategy is to actively grow and develop the exhibition and events industry within Southern Africa. This is achieved through promoting the unique benefits offered by exhibitions and events and raising the profile of our members who comprise of venues, organisers and suppliers/services. Hosting exhibitions enables South Africa to develop and showcase advances in both trade and technology, to create new networking and business opportunities and therefore create more jobs and open the doors for direct investment. Business tourism also provides positive publicity for the country, as well as high levels of return both for more business and leisure travel. Domestic exhibitions prove equally popular. With world-class exhibitions centres, high-tech convention centres, beautiful ballrooms scaling down to quiet, serene meeting rooms there is a venue in South Africa for everyone and every event. Visit the EXSA website www.exsa.co.za and use an EXSA member for all your exhibition and event needs.

ASSOCIATIONS | 39

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UFI 2015: Back to the Future The 2015 UFI Congress is going right back to where it started from ninety years ago; the Italian fashion capital, Milan. The annual congress will take place there from 4-7 November, exploring the theme “the exhibition industry in 2030.” Paul Woodward, UFI managing director, said there were several changes most notably the movement of the popular, interactive sessions on the “Integration of special interest groups” into the main programme. Previously they were in the beginning of the Conference and many delegates were not able to attend. There will also be eight special interest focus areas as follows: Family business, large venues, China, North America, InterExpo/ government affairs, sustainable development, best practice and lastly, education. The official opening on 5 November will be hosted by Paul, as well as Mark Cochrane of UFI’s Hong Kong office and the president Andrés López-Valderrama. Programme highlights include: • An address by innovation designer and futurist Prof. Vito di Bari. He will challenge delegates in regard to opportunities presented by rapid global change. • Reed Exhibition’s Mike Rusbridge and IFEMA Human Resources Director, Maria Martinez, will be two of the panellist who debate on whether the exhibition is doing enough to win the war to attract talented staff. • jwc GmbH president, Jochen Witt, will review global economic development and the effect on the industry.

SA Tourism appoints new Chief Quality Assurance Officer South African Tourism recently announced that hospitality sector specialist, Darryl Erasmus, was appointed as the new Chief Quality Assurance Officer. His industry experience is varied as he has occupied roles operationally, as well as in sales and marketing with well-known brands notably Protea Hotels, Holiday Inn and Crowne Plaza. Recent employment include his work with Travelport; leading their marketing and communications efforts across Africa and his most recent position was that of Chief Executive Officer for Questek. South African Tourism’s Chief Executive Officer, Mr Thulani Nzima commented that Darryl is well suited to head the Tourism Grading Council of South Africa considering this wealth of experience and expertise. Underpinning their holistic approach to tourism, the Tourism Grading Council plays a pivotal role in delivering on brand promise. It is the third pillar of the business but foundational for the other two pillars i.e. leisure and business events tourism. It ensures that South Africa is able to confidently offer services and products aligned to global best practice in tourism. Mr Erasmus was honoured, but aware of the responsibility accompanying his appointment. He expressed his eagerness to engage with and contribute to the sector.

40 | DIRECTORY LISTINGS

www.theevent.co.za

ADVERTISERS COMPANY

TELEPHONE EMAIL

WEBSITE

PAGE

CCPP

+27 861 777 295

info@ccpp.co.za

www.ccpp.co.za

ConCept G Exhibitions & Events

+27 11 708 7991

info@conceptg.co.za

www.conceptg.co.za

06, 07

CTICC

+27 21 410 5000

info@cticc.co.za

www.cticc.co.za

24, 25

Event Greening Forum

+27 74 369 6369

lynn@eventgreening.co.za

www.eventgreening.co.za

Expo Centre Johannesburg

+27 11 494 1920

info@expocentre.co.za

www.expocentre.co.za

Inside Front

EXSA

+27 11 805 7272

exsa@exsa.co.za

www.exsa.co.za

38, 39

Gauteng Tourism Authority

+27 11 085 2500

info@gauteng.net

www.gauteng.net

13 - 18

Johannesburg Stock Exchange

+27 11 520 7389

carol.c@jse.co.za

www.jse.co.za

Le Franschoek Hotel and Spa

+27 21 876 8900

reservations@lefranschhoek.co.za

www.lefranschhoek.co.za

Maslow Hotel

+27 10 226 4600

maslow@suninternational.com

www.suninternational.com/maslow

Oyster King

+27 860 697 837

patrick@oysterking.co.za

www.oysterking.co.za

Park Inn Sandton

+27 11 303 1000

info.sandton@rezidorparkinn.com

www.parkinn.com/hotel-sandton

Protea Hotel Balalaika Sandton

+27 11 322 5000

reservations@balalaika.co.za

www.balalaika.co.za

Protea Wanderers

+27 11 770 5550

marketing@phwanderers.co.za

www.proteahotels.com/hotels/Pages/ 17 protea-hotel-wanderers.aspx

Radisson Blu Gautrain

+27 11 286 1000

meetings.gautrain@radissonblu.com

www.radissonblu.com/hotelsandton-

johannesburg Radisson Blu Hotel Sandton

+27 11 245 8000

reservations.sandton@radissonblu.com

www.radissonblu.com

NFS Technology Group

+27 11 394 9554

info@nfs.co.za

www.nfs-hospitality.com

SAACI

+27 11 880 5883

info@saaci.org

www.saaci.org

37, 38

SANCB

+27 11 895 3000

convention@southafrica.net

www.meetingsafrica.net

19 - 23

Sandton Convention Centre

+27 11 779 0000

scc.info@tsogosun.com

www.sandtonconventioncentre.com

04, Outside Back

Sandton Sun

+27 11 780 5000

sandtonsun.reservations@tsogosunom

www.sandtonsun.com

Scan Display Solutions

+27 11 447 4777

justin@scandisplay.co.za

www.scandisplay.co.za

SETE

+27 11 549 8300

Rene@ThebeReed.co.za

www.ThebeReed.co.za

The Michelangelo

+27 11 282 7168

michbanq3@legacyhotels.co.za

www.legacyhotels.co.za/en/hotels/

michelangelohotel Tshwane Events Centre

+27 12 327 1487

ricky@tshwabac.co.za

www.tshwane-events.co.za

Inside Back

Webtickets

+27 861 110 005

info@webtickets.co.za

www.webtickets.co.za

Cover Image: Courtesy of CTICC ÂŠ Alain Proust Photography

Publisher: Lance Gibbons lance@filmeventmedia.co.za Executive Editor: Katie Reynolds katie@filmeventmedia.co.za Head of Design: Sheree Steenkamp sheree@filmeventmedia.co.za Writer: Kim Muller kim@filmeventmedia.co.za Assistant Designer: Lauren Smith lauren@filmeventmedia.co.za Editorial Assistant: Imogen Campbell info@filmeventmedia.co.za

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