Customer Service
Legacy -
Do You Have One? by Nancy Friedman, Founder / Chairman Telephone Doctor Customer Service Training We all leave a legacy, some time, somewhere, somehow. Especially within a family-owned and run business. Large or small. When someone is the ‘brand’ or invents something or makes a mark in the world in any way, you usually leave a legacy. Movie stars get asked that question all the time, “How do you want to be remembered?” I recall one time Martin McDermott asked me on a podcast, “Nancy, when you meet St. Peter at the gate, what would you like him to say to you?” My answer, without missing a beat, was “Nancy, I made a mistake – go back.” On to reality. Recently, I was asked, “Nancy what
26 The Franchise Woman
legacy do you feel you’ll leave with Telephone Doctor? And will there be another Telephone Doctor?” To keep you from waiting, the short answer is no, there will not be another “Telephone Doctor.” Just as there is not another KFC Colonel Sanders. There have always been others who provide similar services as Telephone Doctor, and I have always felt it is the name, Telephone Doctor, and more so, the content, that will live on versus me, Nancy Friedman, the person. I am more than proud of our content, ideas, skills and techniques which have helped more people all over the world than I probably realize. So, I can easily say my pride and joy is the content. The ideas, tips, skills and techniques I have shared over my career will be my legacy. And
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Laughter is my ‘drug of choice.’
