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The Gazette SILVER SPRING | TAKOMA PARK | BURTONSVILLE

DAILY UPDATES ONLINE www.gazette.net

Wednesday, March 12, 2014

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Civic groups may get seat at Purple Line discussion Groups may form coalition on the plans n

BY

RYAN MARSHALL STAFF WRITER

Two Montgomery County Council members in districts where the Purple Line is slated to go want the county executive to create an official advisory work group for the project. Councilman Roger Berliner (D-Dist. 1) of Bethesda and Councilwoman Cherri Branson (D-Dist. 5) of Silver Spring sent a letter asking County Executive Isiah Leggett (D) to turn the

goat n

BY CHRISTOPHER NEELY SPECIAL TO THE GAZETTE

A call from Gaithersburg resident Stuart Helfman — about a dead deer in his backyard — was a routine service request for Montgomery County 311 operator Tamara Tyler. But the Jan. 24 conversation marked a milestone for the call center — its 2 millionth inquiry since it launched on June 17, 2010. For MC311, the milestone serves as a positive measurement of the call center’s relevance in the Montgomery County community.

One new park in Studio Plaza Project on the books BY

ALINE BARROS STAFF WRITER

Silver Spring wants more green space, but county officials say challenges — traffic, location, cost and design — could stand in the way. “We don’t have enough green space,” said John Marcolin, urban designer at the Maryland-National Capital Park and Planning Commission. “You can’t just throw grass and trees and call it green space.”

According to the Green Space Guideline for the Silver Spring Central Business District, 57 open spaces cover 32.61 acres in Silver Spring. The average open area is 0.57 acres. The guideline says urban parks can bring economic benefits to surrounding neighborhoods and increase property values. The Maryland-National Capital Park and Planning Commission acquired the largest consolidated area of public space — Jesup Blair Park, which has 24 acres — in 1943, according to the guide. Jesup Blair Park has a playground, a softball field, a baseball field, and two

Money to expand The Music Center at Strathmore and renovate the Strathmore Mansion is among the 31 local funding requests Montgomery County lawmakers have asked of the state. Lawmakers annually ask the state to borrow money to help fund capital projects in their district. The requests are known as “bond bills.” This year, state lawmakers from across the state have asked for about $40 million for projects in their districts. “It’s tough,” Sen. Roger

See 311, Page A-10

lighted tennis courts. There also is a picnic area, and the Hillandale Recreation Building is available for rent. The Maryland-National Capital Park and Planning Commission has recognized three possible areas for a park. The commission considered how often the community will use the spaces and possible access points. Among them are Parking Lot 3 between Thayer and Silver Spring avenues; the Giant parking lot on East-West Highway; and land surrounding Progress Place, a facility

KATE S. ALEXANDER STAFF WRITER

day. “In the morning, I mostly get Ride-On calls for buses,” Mitchell said. “As the day goes on, we get a lot of permitting service calls and a lot of health and human services calls, like questions regarding food stamps.” Mitchell, who works from 6:45 a.m. to 3:15 p.m., said he gets about 70 calls per day, which is about average for most customer service reps. In special circumstances, such as the chain of snowstorms that recently hit the

Manno said. “We’ve got about one-third of that [to work with].” Only $15 million — $7.5 million in each chamber — is expected to be given to local projects in the fiscal 2015 capital budget that Gov. Martin J. O’Malley (D) proposed. Montgomery’s delegation has asked for a total of about $12.3 million. The requests range from $60,000 for a Metropolitan Ballet Theater relocation and expansion to $3.5 million for the project at Strathmore. Also on the list are $2.5 million for a new Silver Spring Volunteer Fire Station and $200,000 to restore the historic Seneca Store in Poolesville. Manno (D-Dist. 19) of Silver Spring said the county does not lobby collectively for any projects. Rather, each senator and

See PROJECTS, Page A-10

POTENTIAL PARKS

According to the Silver Spring Green Space guideline, the Maryland-National Capital Park and Planning Commission has recognized three spaces as potential places for a park:

Potential users

County owned?

Challenges

Parking Lot 3 surrounded by Thayer Avenue on the north, Fenton Street and Silver Spring Avenue

Fenton Village residents and visitors

Yes

Parking during construction

Giant parking lot on East West Highway

Residents and Metro users

No

Financial investment required

Land surrounding Progress Place

Future residents of Ripley District

County and private ownership

Only one access from Georgia Avenue and surrounding areas

See GREEN, Page A-10

SPORTS

BASKETBALL CHAMPIONSHIP PREVIEW Five Montgomery County basketball teams advance to high school state semifinals.

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1906261

BY

County 311 call center helps get answers to residents’ questions

Silver Spring eyeing more green space n

$3.5 million for Strathmore tops county’s wish list n

for a walk?’

“[MC311] began as a call center consolidation effort by the county,” MC311 Director Leslie Hamm said. “They wanted to take all of the smaller customer service hotlines in the county’s bigger departments and bring them together.” The call center, with 43 customer service representatives, takes calls for all 37 of the county’s departments. That adds up to an average of 40,000 to 50,0000 calls a month from Montgomery County residents. Allen Mitchell, a customer service representative for nearly three years, said the type of calls usually depend on the time of

See DISCUSSIONS, Page A-10

Montgomery asks for money for local projects

DAN GROSS/THE GAZETTE

Rhonda Palmer (front) talks to a caller whose front yard was damaged by a plow during the recent snow. Palmer has worked at the 311 call center in Rockville since 2010.

‘Can I take my

Coalition of Purple Line Neigbhorhoods, an informal group of civic and homeowners association along the Purple Line’s route, into a formal task force. The group would work with county and state agencies to address issues such as noise, tree preservation, safety and the aesthetics of the project. President Barack Obama recently included $100 million in his proposed budget for the long-awaited 16-mile light-rail project that would run from Bethesda to New Carrollton, a key step forward in the project

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