HELP AND SUPPORT
HELP, ADVICE AND STUDENT SUPPORT SERVICES Keeping our community safe is all of our responsibilities. If you need help, support or advice, or know someone else who might, we wanted to remind you that the following specialist services are available to all GSA students, free of charge. You can find more detail on these services on the Student Support pages on the Student Intranet at studentintranet.gsa.uk
HOW TO ACCESS THE GSA STUDENT INTRANET LOGGING IN Go to studentintranet.gsa.ac.uk • Use your GSA email address and password to sign in • View it on all your devices — mobile, desktop, laptop, ipad etc Remember to use the GSA's wireless network A_GSA1_WIFI on campus for a full range of wireless services. You must register your device once before using it, after that your device should automatically connect to the Wi-Fi network whenever you are on campus. A guide on how to register your device is available on the GSA Student Intranet. IT SUPPORT Support and advice for a range of IT Services, including student email, passwords, desktop and software issues, Wi-Fi, printing and more is available on the IT Services section of the GSA Student Intranet. If you require further help you can log a request for help with the GSA Student IT Helpdesk. If you are unable to use the Student IT Service Desk for any reason, you can phone, or email the service desk. • Phone (off campus): +44(0)141 566 1333 • Phone (on campus): EXT 1333 • Email: gsaitstudentdesk@gsa.ac.uk Opening times for the IT service desk are Monday to Friday 8:30am – 5pm during term time.
LEARNING SUPPORT & DEVELOPMENT
SUPPORT FOR STUDENTS WITH A DISABILITY
Learning Support is available to all GSA students throughout their study at the GSA.
We can work with you to explore how your disability might impact on your learning and support requirements at the GSA.
OUR LEARNING SUPPORT TUTORS CAN HELP YOU: • Think about your learning and how you learn
MANY STUDENTS AT THE GSA HAVE DISABILITY-RELATED NEEDS. THE TERM DISABILITY INCLUDES:
• Find solutions to your difficulties and address challenges that you may be having in your studies
• Long standing illness or health condition
• Explore your study strategies and skills
• Physical impairment or mobility issues
• Build on your strengths
• Mental health condition • Social/communication difference
SEE LEARNING SUPPORT ON THE STUDENT INTRANET https://tinyurl.com/gsalsupport
• Specific learning differences — such as dyslexia, dyspraxia, Asperger’s or ADHD
COUNSELLING SERVICE The Student Counselling Service offers professional, time limited counselling to provide students the opportunity to explore personal and emotional issues that impact on you and your studies with a professional Counsellor.
Talking to someone who does not know you and won’t judge you can help to make sense of a situation and to find a way forward. The Counsellor will not tell you what to do, but will give you the opportunity to consider the impact your difficulties are having on you and support you in finding your own solutions.
SEE COUNSELLING SERVICE ON THE STUDENT INTRANET https://tinyurl.com/gsacounselling EMAIL US counselling@gsa.ac.uk
• Sensory impairment - such as a hearing or visual impairment
If you suspect that you have a learning difference that has not yet been diagnosed, we also provide an assessment service to ascertain what your specific learning needs are. SEE SUPPORT FOR STUDENTS WITH A DISABILITY ON THE STUDENT INTRANET https://tinyurl.com/gsadisabilitysupport EMAIL US For more information or to make an appointment: learningsupport@gsa.ac.uk
STUDENT WELFARE Our Student Welfare Advisers provide practical support and advice to all GSA students. STUDENT WELFARE OFFERS SUPPORT AND ADVICE ON THE PRACTICALITIES OF STUDENT LIFE, SUCH AS: • Arranging your funding
• Your safety
• Managing your money
• Visa support
• Finding somewhere to live
• Helping you understand student policies (such as Good Cause and Assessment)
• Your health
SEE STUDENT WELFARE INTRODUCTION ON THE STUDENT INTRANET https://tinyurl.com/gsastudentwelfare EMAIL US welfare@gsa.ac.uk
BE AWARE OF SCAM PHONE CALLS Some criminals specifically target students, telephoning them and pretending to be from a legitimate organisation (such as the UK Home Office, an embassy, bank or the HMRC). They demand money and claim that if you do not pay them quickly, there will be damaging consequences (for example, cancelling your visa or taking you to court). These criminal callers can be very threatening and persuasive. The GSA would like to remind all students not to give out bank details or access to online banking under any circumstances and to contact Police Scotland directly using 101 if you receive a suspicious phone call or believe you are being scammed. Here is further guidance on stopping fraud and avoiding scams: www.scotland.police.uk/takefive Please contact welfare@gsa.ac.uk if you have any questions or concerns.
COVID-19 + STAYING SAFE PLAY YOUR PART. KEEP OUR COMMUNITY SAFE As a student at the GSA you are part of a creative community and have a role to play in ensuring a safe environment for everyone. This means that whether you are in GSA Halls, Private Halls, living in a private flat or with family, if you have or suspect you have COVID-19, or match any of the other criteria listed by the Scottish Government on who needs to self-isolate, you must do so, and report your absence to us at covid19absence@gsa.ac.uk as soon as possible. You can find guidance on self-isolating support and help, how to get free tests and getting vaccinated for COVID-19 on the student intranet under Safe Campus.
NEED MORE HELP? Contact information to request appointments with Student Support. To request an appointment with Student Support (available by zoom and in-person) please contact the appropriate email: LEARNING SUPPORT To discuss support for your learning email j.cairns@gsa.ac.uk or learningsupport@gsa.ac.uk STUDENT WELFARE To discuss practical student matters email welfare@gsa.ac.uk COUNSELLING For appointments email counselling@gsa.ac.uk
VISIT STUDENT SUPPORT SERVICES ON STUDENTINTRANET.GSA.AC.UK
OUT OF HOURS / EMERGENCY SUPPORT Support services are available outside of working hours. If you need to speak to someone urgently about your mental health (or someone you are concerned about), do not delay in seeking help. TOGETHERALL An online mental health support service available without charge to GSA students at any time of the day or night. It is completely anonymous and a source of support when our services are closed. Register using your GSA student email address at www.togetherall.com SILVERCLOUD An online platform offering self-help programmes to support and promote wellbeing and mental health. Available free to GSA students and once registered you are anonymous. To find out more register using your GSA student email address at gsastudent.silvercloudhealth.com/signup/ NHS For non-urgent medical attention outside of your Doctor's hours phone NHS 24 on 111. In an Emergency phone 999 or visit Accident & Emergency (A&E). SAMARITANS Offering non-judgemental and confidential support by phone on 116 123 (24 hours) or via email at jo@samaritans.org BREATHING SPACE Free and confidential phone service for anyone in Scotland experiencing low mood, depression or anxiety.Phone 0800 83 85 87 (Monday to Thursday: 6pm – 2am & Friday to Monday: 6pm – 6am)
Correct at the time of publication. November 2021. The Glasgow School of Art is a registered charity SC012490.