The Hardware Journal November/December 2024 by The Hardware Journal

Message from the CEO

As the year draws to a close, we need to reflect on where we are and look forward to 2025.

This year as a sector we have shown no growth in demand with costs increasing. Not a good recipe.

This is despite a huge demand for homes and home improvements - and a level of personal wealth estimated at €140 billion. As for new housing, constraints in infrastructure such as water and electricity as well as planning and access to capital are stalling progress. In the home improvement sector, the shortage of trades professionals is a major challenge.

Hopefully a new government will have the appetite to face up to these problems.

HAI will continue to lobby for government policy that will improve our sector. Together with other trade associations we are pushing for compelling grants for above the shop properties. Likewise, through the Retail Forum we are seeking to reduce the costs of business, and we are also looking at good incentives to encourage more people to enter the construction sector and for construction specialists to return home.

For any business, how to communicate your message and to break through especially in this very crowded marketplace is crucial. In January, HAI will reveal the results of a media survey of the sector in a Masterclass - what influences retailers and their suppliers? What do they read/watch and how impactful it is to their decision-making? There are some surprises, and some will need to change the emphasis of their marketing. More details on this Masterclass are available on page 23.

In April HAI will see the industry gather for The Hardware Conference at the Heritage Hotel, Killenard, Co. Laois, www.thehardwareconference.ie, with a line-up of compelling speakers and topics, see page 30. Keep an eye on our social media channels and emails for more details.

Two dates for your diary Friday 24th January Masterclass in Media & Thursday April 3rd The Hardware Conference

In this issue we also review the Octabuild Builders Merchant Excellence Awards, showcasing many outstanding merchants.

Our regular stateside contributor Gina Schaefer looks at the best way to measure inventory. Gina will be a key speaker at our Conference in April

Thierry Coeman looks at what underpins the success of the Italian merchants Cfadda’s success.

Steve Collinge talks about the refurbishment and re-use of products, a growing trend in GB, and one that helps with the sustainability challenge. Steve will also be a speaker at The Hardware Conference in April

Nearer to home on page 49, we feature in our store profile, fourth generation Kean’s Homevalue investing in the future with their new store and on page 52 Arigna Group in our supplier profile tell us why their Biochar Briquettes are black gold.

James Beggan of the Department of Housing, Local Government and Heritage, outlines on page 38 the practical steps in the vacant property grant - there are now over 10,000 applications.

Lastly on page 45 we have a list of our compelling training courses starting in January.

On behalf of HAI, I would like to wish you a Happy Christmas and New Year and look forward to meeting in 2025.

Martin Markey Chief Executive Officer - HAI

Blackchurch Business Park, Naas Road, Rathcoole, Co. Dublin, D24 C796 t +353 1 298 0969 e info@hardwareassociation.ie w www.hardwareassociation.ie @hardwareassoc

Published by: Hardware Association Ireland

Editor: Jim Copeland, editor@hardwareassociation.ie

Editorial/Feature Contributor: Aoife Kinsella O’Reilly, Aoife@hardwareassociation.ie

Advertising Manager: Jim Copeland, jim@hardwareassociation.ie

Design and Production: Stephen Broad, ConceptRoom, stephen@conceptroom.co.uk

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Distribution: MMS Mailing Services, Dublin.

ADVERTISING ENQUIRIES:

To advertise in The Hardware Journal and reach the key decision makers in the industry please contact Jim Copeland at 01-298 0969; email jim@hardwareassociation.ie

3 A MESSAGE FROM THE CEO Martin Markey introduces the latest issue of The Hardware Journal 34 HARDWARE GOLF SOCIETY Hardware Golf Society trip to Spain.

46 CORPORATE PARTNERS A look at HAI’s corporate partners and the services they offer.

54 LOCAL RETAILING IN THE USA: Gina Schaefer says it’s time to ‘Count the Mangos’. The difference between what is actually on a retailer`s shelves versus what their computer system says.

56 A VIEW FROM EUROPE: Thierry Coeman heads to Cagliari in Sardinia to find out how an independent family run group of stores can survive the competition from much bigger retail chains.

58 STEVE COLLINGE: Identifies a new UK retail trend in our sector - Preloved, Reclaimed & Recycled.

business support

60 CELTRINO John Quigley tells us how embracing EDI can streamline operations for growth.

61 PAM WELLNESS Meaghan Oxley talks about Employee Assistance Programmes that offer a confidential service providing mental health support for your employees.

62 RANDOX Redmond O`Sullivan explains the risks of not having an effective drug and alcohol testing policy in the workplace.

63 TACTICAL TALENT Vinny Kelly outlines the essential do’s and don’ts in job offers in today’s market.

64 FEXCO John Barry explains the seven challenges Irish businesses face when making foreign currency payments.

49 profiles

49 STORE PROFILE: KEAN’S HOMEVALUE

Kean’s Homevalue Claremorris a family-owned business for over 230 years unveils rebrand and expansion under the Homevalue banner.

52 SUPPLIER PROFILE: ARIGNA GROUP

Arigna Group tell us why their Harvest Flame Biochar Briquettes are black gold.

This issue features new Spring launches from leading hand and power tools manufacturers and suppliers introducing their new products which are set to grow sales in 2025. Also how the trade customer wants convenience when purchasing tools.

The latest industry news and product developments in the sector, including the vital role of key cutting in hardware stores. Including new drill bits and robust security locks for outdoor access. Also Regulatory compliant door controls and functional, durable and stylish ironmongery and fixings.

DULUX HERITAGE AT THE AW24 IDEAL HOME SHOW

Dulux Heritage sponsored the Interior Design Hub at the AW24 Ideal Home Show, themed “Timeless Interiors.” This highlighted the enduring appeal and durability of the Dulux Heritage colour range.

Collaborations & Consultations

• Collaborated with Paula McCarthy Interiors and Think Contemporary Design (Joanne Kelly and Anthony Buggy) to create timeless spaces.

• Provided colour consultations and schemes at the stand, directing visitors to local Heritage stockists.

Event Highlights

• Featured on Ireland AM to attract visitors.

• Impressive turnout with 26,500 engaged visitors.

• 61% of attendees plan to extend, renovate, or upgrade their homes soon.

This event significantly boosted brand awareness and store footfall.

Dulux Heritage Colour Consultant, Jane Witter, giving expert colour advice to the Ideal Home Show audience.

Dulux Heritage Colour Consultants at the busy Dulux Heritage stand.

TOPLINE MURTAGHSDIY STORE OF THE YEAR

Topline Murtaghs in Ashbourne were delighted to be named as DIY Store of the Year at the prestigious Retail Excellence Ireland Awards that were held at the Galmont Hotel, Galway, on Saturday 2nd of November. Over 500 retailers gathered at the annual awards dinner to celebrate the best in Irish retail.

The Retail Excellence Ireland (REI) Awards celebrate outstanding achievement in the Irish retail sector, recognising stores who set the highest standards in customer service, innovation, and business performance. Organised annually by Retail Excellence, these awards highlight excellence across various categories including Store of the Year, Retail Team of the Year, and Online Business of the Year.

According to owner Colin Murtagh; “We are so proud of our store and our whole team. Winning DIY Store of the Year reflects our team’s hard work, exceptional service and commitment to being the best at what they do.”

The REI Retail Awards are highly regarded within the industry, drawing participation from small independent shops to large multinational brands operating in Ireland. The awards

emphasise the importance of customer experience, community engagement, and adaptability in a fast-evolving retail landscape. Winners are selected through a rigorous process involving mystery shopping, presentations, site visits, and customer feedback, underscoring a commitment to quality and continuous improvement in Irish retail.

MOISTURE-RESISTANT MDF FROM MEDITE SMARTPLY

Although many believe that medium-density fibreboard (MDF) panels cannot be used in humid and moisture-prone environments, modern variations of MDF panels have been created for use in such spaces without sacrificing functionality or durability. Moisture-resistant MDF panels, like those created by MEDITE SMARTPLY, are perfect for areas such as kitchens and bathrooms.

When choosing a material for spaces that are guaranteed to experience the effects of moisture, there are two key factors to consider – moisture resistance and material sustainability. In most cases, MEDITE SMARTPLY’s moisture-resistant MDF (medium-density fibreboard) panels are ideal for use in humid environments such as bathrooms and kitchens.

MEDITE MDF panels have outstanding machining qualities and can be used for furniture as well as windows, skirting boards and architectural mouldings. Moisture-resistant MDF panels also offer increased durability in moisture-prone areas when compared with regular fibreboards. This allows for a longer lifespan and reduced maintenance needs.

MEDITE MR PLUS is ideal for interior fit-out in kitchen and bathroom applications since it provides joiners and fitters with

high-quality moisture-resistant panels. Designed for humid conditions, it is ideal for kitchen and bathroom furniture as well as general furniture. Primed on both surfaces with an opaque UV-cured coating system, it provides a matt low gloss topcoat that is the perfect smooth base for application of water or solvent-borne paint products. This enables savings and reductions in the finished coating systems while maintaining superior end-product quality.

MEDITE OPTIMA is also perfect for kitchen and bathroom furniture due to its extra smooth finish, which is ideal for applications where users need added density, enhanced machinability and higher surface quality than typically found in standard moisture-resistant panels. Designed with increased machinability and smoother surface quality, it can also be used for architectural mouldings, window boards, flooring and general interior joinery where a high-quality moisture-resistant board is required.

For more information on MEDITE moistureresistant MDF, visit https://mdfosb.com/en/ moisture-resistant-mdf or scan the QR code.

L to R: Ciaran Donnelly, Jena Aboltina and Colin Murtagh all from Topline Murtaghs, Shane Brennan, Johnston Shopfitters, Sponsor, Lillian Murtagh & Mary Dyas from Topline Murtaghs and Hector Ó hEochagáin, Presenter.

PIPELIFE ANNOUNCES NEXT PHASE OF ITS ONGOING €35M INVESTMENT

Following completion of its Phase 1 investment of €13m, Cork-based Pipelife announces the next phase of its ongoing €35m investment as it launches a multimillion Euro Training, Innovation & Development Programme to fuel growth.

Pipelife, one of Ireland’s leading manufacturers and providers of plastic piping systems, has announced the launch of an ambitious three year Training, Innovation & Development Programme to support the future growth of the business. “This is a €4m programme which represents the largest investment in people in the history of our business. Our industry, like others, is changing. We knew we needed to evolve to stay ahead; to continue to be competitive, and to attract and retain the vital skills we need to continue to grow our business. This is all about investing in our people and is going to be transformational for Pipelife” said Gerard Healy, Managing Director of Pipelife Ireland. The programme is supported by the Irish government through IDA Ireland.

Commenting on the announcement, Minister for Enterprise, Trade and Employment Peter Burke TD, said: “Congratulations to Pipelife as they launch their multimillion-euro Training, Innovation & Development Programme. Training and development of staff is one of the best investments a company can make. This phase of development demonstrates Pipelife’s commitment to Ireland and their employees, while also underscoring both the Irish Government and IDA Ireland’s priority for regional investment”.

Tánaiste and Minister for Foreign Affairs Micheál Martin TD said: “I am delighted to officially launch Pipelife’s Training, Innovation & Development Programme. The Government is committed to investing in vital infrastructure and skills to ensure our economy continues to grow, and similarly this €4m programme demonstrates Pipelife’s commitment to strengthening and future-proofing its own business and contributing to the broader growth of Ireland’s manufacturing and sustainability sectors. Initiatives like this are vital in ensuring our workforce is equipped

for the future, and I commend Pipelife for its forward-thinking approach. I look forward to seeing the positive impact this Training, Innovation & Development Programme, as well as the newly opened Eco Renewables Training Academy, will have.” Pipelife Ireland Managing Director, Gerard Healy, continues - “IDA Ireland was hugely supportive of our plans from day one. We see this as a massive sign of confidence in what we do, how we do it, and our ambitions for the future. Similarly, our corporate parent, Wienerberger Group, is very excited about what we have planned in terms of this transformational upskilling of our people over the next three years”.

Pipelife partnered with 3SIXTY, the Cork-based management consultancy, to design and deliver a site-wide, multi-year Training, Innovation & Development Programme. Gerard Healy explains “We knew we needed to do this but finding the time to do it was always the challenge. 3SIXTY did all of the heavy lifting in terms of building the Training, Innovation & Development programme. We would not have done this if it wasn’t for 3SIXTY’s involvement”.

The programme includes a range of initiatives specifically tailored around Pipelife’s skills requirements. The programme will see Pipelife employees undertake training on a range of areas over the next three years, including Digitalisation, Leadership Development, Sustainability, Innovation, Operational Excellence, and Advanced Manufacturing techniques.

Pipelife has also completed its new state of the art on-site Eco Renewables Training Academy. This will allow both trainee and fully-qualified plumbers, and other tradespeople, architects and specifiers to learn about the latest sustainability advancements in renewables in the sector, in a structured learning environment. This cutting-edge development will see Pipelife developing deeper relationships across the industry, and Education & Training Boards in what is a hugely exciting step for the company.

The Tánaiste and members of IDA, Pipelife and 3Sixty Colleagues.

Conor Manning, Operations Director, Pipelife, Tánaiste and Minister for Foreign Affairs, Micheál Martin TD & Ger Healy – Managing Director Pipelife Ireland & UK.

BOSTIK CEO VINCENT LEGROS OPENS REFURBISHED ARC OFFICES IN ARKLOW

ARC Building Products was acquired by Arkema / Bostik in January 2024.

This acquisition strengthens Bostik’s position in Ireland’s growing construction adhesives market and aligns with Arkema’s commitment to expand its portfolio of sustainable building solutions.

A key element of the acquisition is to invest significantly in the Arklow site to increase local production of its solutions and to integrate the ARC business within Bostik.

Building on its strong position in Ireland for over 60 years, Bostik is poised to leverage significant industrial and commercial synergies with the integration of the ARC business, helping Bostik to address the growing demand for sustainable housing and renovation solutions in Ireland.

Ballynattin, Arklow marked a momentous day on Monday, 18th November 2024, as Vincent Legros, CEO of Bostik, officially opened the newly refurbished ARC offices and warehouse.

The ceremony was a significant milestone in the strategic integration of ARC.

This official opening is part of the first phase of the major integration project, with Bostik investing €2 million to transform the ARC site. The refurbishment includes a state-of-the-art overhaul of the offices, R&D Laboratory, and warehouse. From January 2025, all Bostik and ARC products will be warehoused and distributed from this upgraded facility, enhancing efficiency and ensuring streamlined operations. Vincent Legros, in his opening remarks, emphasised the strategic importance of this integration.

“Today marks the beginning of a new chapter for Bostik and ARC. The investment in the refurbishment of our offices, R&D Laboratory, and warehouse demonstrates our commitment to innovation, excellence, and growth, and is fully aligned with Bostik’s commitment to deliver consistently high-quality, sustainable products while fostering strong customer intimacy.” he stated.

The newly refurbished facility is poised to become a centre of cutting-edge research and development. The upgraded R&D Laboratory will play a pivotal role in fostering innovation, enabling Bostik to continue delivering high-quality products to its customers. The warehouse’s enhancement ensures a seamless supply chain, facilitating the efficient distribution of both Bostik and ARC products.

Phase 2 of the integration project is planned for completion by Q4 2025, with a further investment of €2 million dedicated to the manufacturing facility. This next phase underscores Bostik’s dedication to bolstering its manufacturing capabilities, ensuring the company remains at the forefront of industry advancements. The refurbished ARC offices stand as a testament to Bostik’s vision and commitment to a prosperous future, marking a significant step forward in the company’s journey in Ireland. This investment will ensure that both Bostik and ARC will remain leaders in Ireland’s rapidly growing construction sector, particularly in sustainable construction materials.

“Arkema / Bostik aims to become a leader in Speciality Materials by offering our customers the most sustainable and innovative solutions to meet their needs”, Vincent Legros added.

Pictured left to Right : Peter Morrissey: Commercial Director Bostik Ireland. Julien Latrille: Director Western Europe Construction & Consumer. Vincent Legros: Bostik CEO. Belgin Kose: Director Global Construction & Consumer Business Unit. Robert Massey: Managing Director Bostik UK & Ireland and Ciaran O’Driscoll: Global Sealing & Bonding Director.

Team members of Bostik ARC at the New Bostik ARC Offices, R&D and Warehouse facility in Ballynattin, Arklow.

TELFORDS TOPS ALL-ISLAND AWARDS FOR BUILDERS’ MERCHANTS

Telfords Portlaoise Ltd is the winner of the overall Octabuild Award for Excellence at the 2024 all-island Octabuild Builders Merchant Excellence Awards. The company also won the Leinster Regional Award.

Other winners came from Belfast, Cork, Donegal, Dublin, Galway, Meath and Wexford.

The Octabuild Builders Merchant Excellence Awards ceremony was held on Thursday 17th October at a gala event in the Round Room at the Mansion House. It was attended by over 250 guests including shortlisted merchants and representatives of the builders’ merchant trade from across the country. The event was hosted by the eight Octabuild members, Dulux, Etex, Glennon Brothers, Grant Engineering, Gyproc, Irish Cement, Kingspan Insulation and Wavin

Guest of honour at the awards was Tánaiste, Minister for Foreign Affairs and Minister for Defence, Micheál Martin, TD. Congratulating all the winners the Tánaiste said: “I would like to congratulate all the finalists and winners at this year’s awards, particularly Telfords Portlaoise Ltd who won the overall Octabuild Award for Excellence 2024. These awards recognise the vital role of the builders’ merchants` industry to the wider construction sector. I want to commend the organisers and Octabuild Chairperson, Declan Conlon, for such a great event.”

This year builders’ merchants competed for five Individual Category Awards, four Regional Awards and a Rising Star Award, which acknowledged up-and-coming talent in the industry.

Octabuild Chairperson, Declan Conlon said: “It’s important to Octabuild that the Awards highlight the excellence of Irish builders’ merchants to the building and construction industry

amidst its ever-changing landscape. Congratulations to all finalists and winners from all over the country who represent absolute excellence in the industry.”

Commenting on the quality of the entries, the judges said: “It is evident that the industry is evolving at a rapid pace with merchants across the country leading the way in the continuously changing landscape. The competition is fierce as merchants have embraced the opportunities in staff training, stock portfolio, premises, customer service, promotion, eCommerce and sustainability to develop their businesses.”

Telfords Portlaoise Ltd has been in business for 34 years, employs 77 staff and previously won the Octabuild Award for Excellence in 2019. Telfords impressed the judges as a well-rounded, one-stop shop for hardware, building materials, and electronics. Led by Liam McEvoy and supported by a strong management team, they’ve implemented efficient systems such as enhanced return policies, SEO strategies, and daily inventory checks. Safety improvements include smoke detectors, defibrillators, and air-conditioning. Significant upgrades to key departments have improved customer experience. Their environmental initiatives, such as EV charging points and a bottle deposit return scheme benefiting local charities, along with their support for community activities, made Telfords a standout, deserving of the award.

Octabuild Awards 2024 Winners

Octabuild Award for Excellence and the Leinster Regional Award: Telfords Portlaoise Ltd.

Octabuild Lifetime Achievement Award: Ian Haldane, CEO of leading independent supplier to the construction industry, Haldane Fisher. Connacht/Donegal/Monaghan/Cavan Regional Award: Joyce’s Hardware & Home, Galway

Munster Regional Award: Cork Builders Providers, Togher, Cork

Northern Ireland Regional Award: JP Corry, Springfield Road, Antrim

Excellence in Business Management Award: Cork Builders Providers, Togher, Cork

Excellence in Customer Service Award: Rooneys Home & Hardware, Meath

Excellence in Sales & Marketing Award: Wallace’s Homevalue, Wexford

Excellence in Sustainable Business Award: Chadwicks Robinhood Road, Dublin

Excellence in Community Outreach: Inishowen Co-Op, Donegal

Rising Star Award: Luke Martin – JP Corry Dromore, Down

Declan Conlon, Octabuild Chairperson with Liam McEvoy and his team from Telfords Portlaoise Ltd, Laois, winner of the Octabuild Award for Excellence 2024 and the Leinster Regional Award.

Conlon, Octabuild Chairperson with Sarah Delaney, Wallace’s Homevalue, Wexford, winner of the Octabuild Excellence in Sales and Marketing Award.

Dan Twomey, Cork

the

Conlon, Octabuild Chairperson with Mark Cleary, Chadwicks Robinhood Road, Dublin, winner of the Octabuild Excellence in Sustainable Business Award.

of the Octabuild Excellence in Community Outreach.

Declan Conlon, Octabuild Chairperson with Scott McDonald, JP Corry Springfield Road, Antrim, winner of the Octabuild Northern Ireland Regional Award.

Declan

Luke Martin, JP Corry, Dromore, Down, winner of the Octabuild Rising Star Award.

Declan Conlon, Octabuild Chairperson with

Builders Providers, Togher, Cork, winner of

Octabuild Munster Regional Award and the winner of the Octabuild Excellence in Business Management Award.

Declan

Pictured with Declan Conlon, Octabuild Chairperson are the nine nominated Rising Stars (l-r) Niall Bradley (Wallace’s Homevalue, Wexford), Sean Black (T O Higgins Ltd, Galway), Andrew Johnston (Newry Building Supplies), Josh Duggan (McMahons Builders Providers Dunmanway, Cork), Katarzyna Jaszczuk (Morris Builders Providers, Waterford), Shane Milligan (Murdock Builders Merchants, Newry), Daniel Wall (Telfords Portlaoise Ltd), Luke Martin (JP Corry Dromore) and Marcus Harvey (JP Corry Springfield Road, Antrim).

Declan Conlon, Octabuild Chairperson with James and Colm Joyce, Joyce’s Hardware & Home, Galway, winners of the Octabuild Connacht/Donegal/ Monaghan/Cavan Regional Award.

Declan Conlon, Octabuild Chairperson with Laura Cassidy and Anne Marie Rooney, Rooneys Home & Hardware, Meath, winner of the Octabuild Excellence in Customer Service Award.

Declan Conlon, Octabuild Chairperson with Gareth Whitmore, Inishowen Co-Op Carndonagh, Donegal, winner

Tánaiste Micheál Martin presenting Octabuild Lifetime Achievement Award to Ian Haldane of Haldane Fisher with Mike Glennon, Octabuild Treasurer (left) and Declan Conlon, Octabuild Chairperson.

Tánaiste, Minister for Foreign Affairs and Minister for Defence, Micheál Martin TD, speaking at the awards.

FUTURE FORWARD - WAVIN IRELAND LOOKS AHEAD TO 2025

Wavin Ireland is a leading supplier of plastic below ground drainage, soil and waste, plumbing & heating systems and stormwater management solutions. Wavin is committed to providing comprehensive solutions across every element of water management. As Wavin Ireland looks ahead to 2025, Sales Director Declan Conlon gives his insight into what’s to come.

“Wavin has been a key part of the fabric of Irish life for over 65 years. The company was instrumental in bringing clean drinking water to rural Ireland in the late 1950’s. Today, Wavin is a market leader in Below Ground drainage and will continue to lead through innovation, quality products and reliable service”.

“As announced earlier this year, production will move to the UK in 2025. The current distribution and logistics structures in Balbriggan will be retained during the transition to ensure there is no impact on our customers. You’ll see the same faces in our business - the same sales team and the same customer service team who are there to ensure continuity of service and availability of product”.

Continued investment in Ireland

“As part of Wavin’s commitment to the Irish market, plans are in place for a new state of the art Distribution Centre in Ireland which will see a streamlined service for our customers throughout the country. We also look forward to launching a new Training Academy which will allow us to showcase and demonstrate our award-winning product range, host CPDs and continue to provide the technical expertise for which our team are renowned”.

The Wavin Merchant Online Shop will soon be upgraded for ease of use for customers. Open 24/7, it allows merchants to order whenever is convenient for them.

Technical Expertise

“The team at Wavin Ireland is well known for their technical expertise. Likewise, our connected systems across soil & waste and plumbing solutions allow specifiers and installers to build projects with confidence. We have a range of BIM Revit solutions which will unlock time and cost savings and deliver efficiencies at every stage of a project.

Our expert technical team are available to provide advice and guidance to customers with experience across building services engineering, plumbing, civil engineering and more. This in house expertise has proven invaluable for customers and we are proud to continue providing this service”.

New products on stream

“As the need to become smarter in terms of how we catch and collect the vast amounts of valuable rain and stormwater created each year, particularly in Ireland’s urban environments,

Wavin’s attenuation and infiltration products have long offered innovative solutions to planners and engineers. The introduction of Wavin AquaCell Next Generation (NG) in 2025, manufactured from 100% recycled and recyclable plastic, allows for even faster installation leading to greater cost savings, easier logistics on site and reduced manual handling. AquaCell NG is the future of sustainable drainage”.

Sustainability

“With sustainable solutions, ranging from Tree Tanks, Rootseal and Recycore Technology and the offering of EPDs, advancing life for the better, and building healthy sustainable environments remains Wavin’s key purpose. We strive to be an industry leader in sustainability”.

Supporting the community

“Wavin Ireland continues to support the communities in which we operate. Whether supporting local initiatives like our team member’s charities, providing product and expertise to community projects or indeed contributing to Ireland’s biodiversity and nature-led experiences with the continued support of the Guaranteed Irish Forest, we remain committed to being as much a part of Ireland as we have been since our beginnings.”

Declan Conlon, Sales Director Wavin Ireland.

We take immense pride in our 66-year heritage in Ireland and the significant contribution we’ve made to the country’s built environment. And we are committed to building on this unique legacy for the long term.

From renowned product quality and ease of installation to trusted technical support, there’s a reason professionals reach for Wavin drainage, plumbing and water management solutions.

Now, with plans to create a state-of-the-art distribution hub and training academy, whilst continuing with product innovations and our good works in the community, we’re building even better partnerships and, together, an even better Ireland.

wavin.ie

BURKE’S HOMEVALUE WINS THE “BEST TILE SHOWROOM WITHIN A HARDWARE STORE SETTING”

Burke’s Homevalue Kanturk, Co. Cork, have recently won the “Best Tile Showroom within a Hardware Store setting” sponsored by DS Supplies Ltd, at the National Tiling & Flooring Association (NTAI) Awards on November 9th in the Clanard Court Hotel, Athy. The awards were presented by Hugh Wallace, Architect and TV Presenter.

The annual awards event recognises the best in class in many categories and individuals including `Best Tiler of the Year’ and `Young Tiler of the Year’.

Tim Burke, Owner/Director of Burke’s Homevalue Kanturk, said “We are obviously thrilled to say the least to have won this award as even to have been nominated was an achievement in itself. We couldn’t be prouder of our team in the showroom for all of their hard work and dedication over the years, it’s a credit to them, and fantastic to be recognised in the industry”.

Derek Morrin from DS Supplies, sponsors of the award said, “It’s our 2nd year to support the industry and we were delighted to be one of the sponsors for this year’s awards evening, especially to present the `Best Tile Showroom within a Hardware Store setting’ award to the winners, Burke’s

Homevalue, Kanturk. The Burke’s Homevalue team have done a fantastic job with the layout and design of their tiling & flooring showroom - it’s well worth a visit!”

From L - R, Caitriona O’Leary, Sales Assistant, Barbara Kelleher, Bathroom Manager, Emma Burke, Director, Emma Burke Design, Interior Designer & Colour Consultant all from Burke’s Homevalue Kanturk, Derek Morrin, DS Supplies Ltd. (Sponsor), Marie Burke, Owner/Director, Burke’s Homevalue Kanturk and Hugh Wallace, MC for the evening.

BLUESTONE SALES & DISTRIBUTION ANNOUNCE THE APPOINTMENT OF THEIR NEW SALES DIRECTOR OF ELECTRICAL

Bluestone Sales & Distribution Ltd are delighted to announce the recent appointment of Ian Collins as their new Sales Director of Electrical.

Ian will be responsible for growing sales in their electrical division with their Swan and Severin brands. Swan is a wellrecognised and reliable brand of household appliances since 1923. Severin has a strong German heritage and has been in appliance manufacturing for 132 years.

Ian has over 25 years’ experience in the consumer electronics industry having worked with major international brands. He was Commercial Director of Beko Ireland up to December 2022 having been in that role for almost 10 years. Before that he was country manager for Korean TV giant LG electronics. He also worked in key senior sales roles in JVC Ireland and Pioneer. Ian has a strong marketing and PR background and hopes to help retailers grow the SDA (small domestic appliance) offering in their stores. “I’m looking forward to working with an incredible team and contributing to the company’s growth and innovation.

I have started to meet with hardware and building materials retailers already to identify opportunities to mutually grow their small electrical appliance business. We are working on a marketing & PR plan to drive consumers instore to seek out our brands’’ said Ian.

Ian has a passion for the circular economy having been very instrumental in helping to create the first Government recognised course for appliance repair technicians since the 1980s. Bluestone are looking forward to continued growth in 2025 with their electrical brands spearheaded by Ian.

Ian can be contacted on 086 1534764 / icollins@bluestone.ie

Ian Collins, new Sales Director of Electrical.

CHADWICKS UNVEILED AS SHELBOURNE FOOTBALL CLUB LEAD SPONSOR

Chadwicks have recently announced a new front of shirt partnership with newly crowned League of Ireland Champions, Shelbourne Football Club (FC) across their men’s and women’s teams.

As part of the partnership, the Chadwicks logo will appear on the front of the Shelbourne FC home and away jerseys for the upcoming season and Chadwicks will also work with the club to enhance the infrastructure and facilities at its Tolka Park stadium. More details of Chadwicks work to upgrade facilities at Tolka Park will be announced soon.

Commenting on the sponsorship, Patrick Atkinson, CEO of Chadwicks Group said. “At Chadwicks, we recognise the important role football plays in bringing communities together across Ireland. This is a hugely exciting time for Chadwicks

to partner with Shelbourne FC men’s and women’s teams and support them as they go into 2025 in search of more silverware. The League of Ireland is going from strength to strength, and we know it’s something that our customers and colleagues are hugely passionate about. We are working with Shelbourne FC on some exciting plans for the 2025 season to improve the club for the players and fans and to reward and engage with our customers.”

Keith McDarby, Commercial Director Shelbourne Football Club said: “I’d like to welcome Chadwicks and all their team to the Shelbourne FC family and look forward to working with them as a lead sponsor. Chadwicks is an Irish institution, famous for their quality, service and values and I’m sure that together we’ll have many successes on and off the pitch.”

Pictured at the announcement were (L-R) Evan Caffrey, Shelbourne FC Men’s Player, Patrick Atkinson, CEO, Chadwicks Group, Rebecca Devereux, Shelbourne FC Women’s Player, Keith McDarby, Commercial Director, Shelbourne FC and Ken Brougham, Managing Director, Chadwicks Group.

FLEETWOOD PAINTS UPCYCLING KIT

A must-have for DIY customers and craft lovers this Christmas.

As the festive season approaches, Fleetwood Paints ninepiece Upcycling Kit is the perfect stocking filler for the growing community of DIY enthusiasts, sustainability advocates, and creative hobbyists. Priced competitively this kit offers a curated selection of high-quality tools that deliver professional results at an affordable price.

With the popularity of upcycling soaring year on year and a demand for eco-friendly painting solutions, this kit is the perfect starter pack that is easy to promote as a Christmas gift in store.

What’s Included in the Kit?

Designed to meet the needs of any upcycling project, the kit provides everything required for preparing, painting, and finishing with ease.

Rounded Sash Brush

This brush ensures smooth, consistent paint application, even in hard-to-reach corners. It’s the perfect brush for intricate work on furniture!

Detailing Brush

Ideal for adding those finer, more delicate touches, the detailing brush allows for precision and careful finishing on smaller areas or detailed furniture designs.

Premium Soft Grip Frame

With comfort in mind, the soft grip frame makes it easier to handle larger upcycling projects without tiring yourself out. With this, your customer will be able to DIY for longer periods of time!

2 x 4” Microfibre Sleeves

These premium-quality sleeves provide amazing coverage and a smooth finish on many interior and exterior surfaces.

Sanding Block

Essential for prepping surfaces, this sanding block helps to give your customer’s project the perfect smoothness before applying paint and makes sure that they will have longlasting results.

Sloped Tray

The sloped design of this tray allows your customer to have an even loading of paint on brushes or rollers. No more waste or uneven applications!

1 x 50m Low Tack Washi Tape

This low-tack tape is ideal for clean, crisp edges, and delicate masking work. It also allows your customer to avoid damaging surfaces or leaving residue behind.

Resealable Lid

To prevent paint dry-out, the kit’s resealable lid ensures that your customer can store paint securely between each use, reducing waste and keeping the paint fresh for longer!

For more information on stocking the nine piece upcycling kit please contact your local Fleetwood rep.

To order your free colour cards or purchase tester pots, visit us online at ﬂeetwood.ie

Handcrafted by Fleetwood Paints, Virginia, Co. Cavan

Wall colour and panelling: Caravel Batik

(Fleetwood Popular Colours Collection)

Wall colour and panelling: Caravel Batik 107 (Fleetwood Popular Colours Collection)

FROM HOSPITAL TO HARDWARE

The site of the Rotunda’s First ‘Lying-In Hospital’ at 60 South Great Georges Street, now home to Decwells Hardware, was memorialised by a Dublin City Council commemorative plaque on Friday, 1st November 2024. The plaque to commemorate the original site of The Rotunda Hospital was unveiled by Lord Mayor of Dublin, James Geoghegan and Professor Seán Daly, Master of the Rotunda. Decwells, founded by David & Monica Baker, are currently celebrating their 40th anniversary and have been working with The Master and the Historical Committee of the Rotunda Hospital and Dublin City Council (DCC) on this initiative for a number of years.

The first iteration of the Rotunda Hospital was founded by Dr Bartholomew Mosse in an effort to mitigate the poor health care service often experienced by expectant mothers in Dublin City. A three-story house on South Great George’s Street was converted into a Maternity Hospital, opening its doors on March 15th, 1745, and delivering its first infant on March 20th. It operated from these premises from 1745 to 1757.

Professor Seán Daly, Master of the Rotunda, commented that: “it is remarkable to think that a humble maternity hospital which opened at South Great Georges Street almost 300 years ago supported the birth of over 4,000 children and the safe care of their mothers during its twelve years of operation. Equally of note is that the location was also the site of the first midwifery training hospital in both Ireland and Great Britain.”

The Lord Mayor said, “Our maternity service today is staffed by 4,250 midwives and delivers 60,000 babies a year. Our rates of childhood mortality are among the lowest in the world and lower than our peers. Bartholomew would be proud.”

Professor Daly continued, “In many ways, this first “lying-in hospital” was a victim of its own success; so in demand were their services that the building quickly became too small to cater for all the expectant mothers who needed to avail of their services, and eventually the hospital was relocated to the site of the current Rotunda at Parnell Square. The current Rotunda Hospital is the oldest maternity hospital in the world and will deliver its one-millionth baby in 2027. However, I am delighted that DCC has decided to mark the site of the first Rotunda “Lying-In Hospital” and pay homage to all those who availed themselves of its services. Since that day the Rotunda has been part of the heart of Dublin City and intends to remain so.”

L to R: Professor Mike Geary, a previous Master of the Rotunda Hospital, David Baker, MD Decwells Hardware, Lord Mayor of Dublin, James Geoghegan and Professor Seán Daly, Current Master of the Rotunda Hospital.

WALSH CELEBRATES 40 YEARS OF PR WITH CLIENTS AT MERRION EVENT

Walsh, one of Ireland’s most trusted and established PR agencies, marked forty years in business with their clients at an intimate event in the Merrion Dublin last month. The event, MC’d by broadcast journalist Sarah McInerney, celebrated the agency’s significant milestone and offered clients the opportunity to hear from a leading expert in behavioural change marketing, Peter Mitchell.

Peter Mitchell, founder of Marketing for Change and a leading expert in behavioural change marketing in the US, presented on the Behavioural Determinants Framework. His advice to event attendees was to “Forget about the art of persuasion” and instead focus on the change that needs to happen, “What moves people is not great arguments but the 12 behavioural determinants including social norms, self-standards and social identity. This framework tells us that instead of begging people to change, we must “influence the influences that influence them.”

Peter has developed dozens of social marketing campaigns over the years, including one to reduce fertiliser use near

Chesapeake Bay that urged homeowners to “save the crabs, then eat ’em,” and a pandemic-flu preparedness initiative that noted, “Four out of five people wash their hands after using the restroom. Could someone talk to the fifth guy?”

Pictured at the event were Patrick Akinson, Chadwicks, and Sarah Wagstaff, Walsh, with Declan Conlon and Michael O’Donohoe from Wavin Ireland.

DRIVING SMARTER DECISION-MAKING WITH REAL-TIME SALES ORDER DATA

In response to the growing demand for real-time data, Premio is excited to announce the launch of Premio Order Insights, a new reporting tool created to give wholesalers and distributors a dynamic overview of order activity over the past 30 days. Designed with the everyday challenges of customers in mind, this dashboard feature tracks customer and sales rep orders daily, offering invaluable insights that can inform strategic decisions and drive growth.

As senior management teams increasingly turn to data to shape their businesses, Premio Order Insights delivers a breakdown of order trends, putting an easy, up-to-date view of performance into users’ hands. By providing a clear picture of order flow and source, Premio Order Insights empowers sales managers and admins to monitor and review sales from another angle and uncover new growth opportunities.

“Data is at the heart of today’s B2B operations, and Premio Order Insights puts actionable information directly into the hands of decision-makers,” said Brian O’Driscoll, Managing Director at Premio. “We’re excited to offer detailed visibility into both customer-placed and rep-submitted orders, giving businesses the insights they need to adapt quickly and stay ahead in a competitive market. It’s just one element in our wider Premio Insights module, which we believe will become invaluable to our clients in assessing the ROI of their eCommerce investments.”

Premio eCommerce provide an integrated B2B ecommerce solution tailored specifically to the needs of wholesalers and distributors. They help product suppliers bring their trade sales online to reduce cost of sales, improve efficiency and accelerate growth.

Premio integrates with your ERP to automate and streamline the B2B sales order process to deliver a superior customer experience that locks in loyalty. Intuitive features & functionality help increase performance across the internal and field sales team.

The online store ensures business customers can place orders 24/7, and our new sales rep module harnesses customer insights to help the sales team sell more productively.

For more information on Premio’s Order Insights visit www.premio.ie or contact info@premio.ie

NEW APPOINTMENT AT DIGI TO MAKE TRANSITION TO ELECTRONIC SHELF LABELS EVEN EASIER

DIGI Group Ireland is proud to announce the appointment of Jennifer Keogh as Customer Relationship Manager. Jennifer will be familiar to some hardware stores already as a key member of the DIGI team with an impressive knowledge of Electronic Shelf Labels (ESLs). The role of Customer Relationship Manager will see her leading the way with new customers, while continuing to work with existing customers to develop and evolve their system.

Jennifer has been with the company for almost three years and has developed an outstanding knowledge of how retailers can optimise the use of DIGI’s ESLs and Enchant screens to engage customers, reduce costs and maximise revenue. As the first port of call for new DIGI customers, Jennifer guides retailers through the options available that will best bring the system to life in each unique store.

Having worked closely with DIGI customers already, including Topline Murtagh’s, Goodwins Build & DIY and Kean’s Homevalue, Jennifer sees installations through from the initial enquiry to completion, and thereafter. DIGI prides itself on its unrivalled service. ESLs come with a five-year warranty that includes support from an expert team in Dublin and a nationwide team of engineers.

If you’re interested in more information on DIGI ESLs, give Jennifer a call on 01 295 4844, email jennifer@digi.ie or visit www.digi.ie Jennifer Keogh

Premio Order Insights.

HAI MASTERCLASS AND MEDIA SURVEY ANNOUNCED

In October this year Hardware Association Ireland (HAI) carried out an extensive survey of media and communications preferences within the sector. An email questionnaire was sent to 880 recipients and 74 completed surveys were returned. This is probably the largest survey of this kind ever undertaken in the hardware merchanting and building materials industry. Both merchants and suppliers/manufacturers were surveyed.

The research uncovered a number of key insights and some surprises. Thankfully, for HAI, The Hardware Journal is the most significant channel in which to communicate within the sector. Please see chart below.

Other findings highlight the most and least impactful social media channels. It also found significant mismatches between what merchants want and are using and what suppliers are providing. This mismatch means waste - a waste of time and resources on channels that are not relevant, and not performing. Communicating your message is crucial. In this environment where costs have risen, no one can afford to waste their marketing budget on channels that provide little impact and return.

On January 24th HAI will present the full results of the survey. On the day there will be a Masterclass in media focused on how to optimise both B2B and B2C channels.

Greg Fry, renowned communications expert and Rebecca Markey, a well-known thought-leader in B2B channels will each give a Masterclass on what is happening in communications and marketing and how best to get your message to existing and potential customers.

This Masterclass is free to all HAI members and will be held on the morning of Friday 24th January at Johnstown House Hotel in Enfield. Lunch with the board of HAI will also be provided. This is a must-attend for anyone with responsibility for marketing and advertising – whether you are a Hardware Store owner, a Builders Merchant, Supplier/Manufacturer or Corporate Partner. You need to be part of the conversation.

Further information available from Aoife Kinsella O’Reilly, aoife@hardwareassociation.ie or phone 01 2980969

Q1. What media sources do you read/watch to find information and news for the sector?

OB1® MULTI-SURFACE CONSTRUCTION SEALANT & ADHESIVE IS GOING FROM STRENGTH TO STRENGTH

OB1® Multi-Surface Construction Sealant & Adhesive is one of the fastest growing sealants on the market, with sales up 70% year on year. The OB1 Multi-Surface Construction Sealant & Adhesive is a revolutionary hybrid polymer formulation for the ultimate bonding and sealing.

Why is OB1® Multi-Surface Construction Sealant & Adhesive so incredible?

The formulation has been tried and tested by the trade for over 20 years and replaces mastics, wood and P.U adhesives, silicone, acrylic and butyl rubber sealants. Your customer can use it in their bathroom to seal their fixtures and fittings, in their kitchen to seal their sinks, work surfaces and upstands, adhere a mirror to the wall or ceramic tiles, fix leaking gutters and lead flashing or to repair broken pots and planters in the garden. This product really does do it all!

OB1® works well in damp conditions and can even be applied on wet surfaces or underwater and has an excellent resistance to saltwater. It can be used on all metals (even lead), plastics (including PVC & GRP), glass, mirrors, polystyrene, fibreglass and wood.

The odourless sealant does not contain any solvents, and it will never crack or shrink. It is also extremely user friendly and over-paintable with water-based paints (test area required for oil-based paints).

OB1® has a unique flexibility which is resistant to UV, fungal and bacterial attack. It is also V.O.C FREE, EC1+ Rated and contains no isocyanates, silicones or solvents therefore it has been approved for LEED Construction Projects and is safe for use in residential, domestic and industrial applications.

OB1® Multi-Surface Construction Sealant & Adhesive also conforms to the ISEGA standard so it is the perfect solution for use in kitchens and food preparation areas and cold storage applications. OB1® Multi-Surface Construction Sealant & Adhesive bonds and seals marble, granite and quartz worktops in kitchens and utility areas plus it’s guaranteed not to attack or stain surfaces.

This product will maintain its robust bond when cured from -40°C to +120°C and therefore is able to cope in harsh external weathering conditions and in a refrigerated environment. Its bond has the ability to elongate up to 350%.

Want to find out more about this amazing product? Visit the OB1® website at www.ob1original.com

Introducing new Diamond Crystal Clear Sealant & Adhesive

OB1 Diamond is a ground - breaking hybrid sealant and adhesive product that has taken the market by storm. For interior and exterior use, its crystal-clear appearance and excellent UV stability offers a wide range of applications and benefits. The crystal – clear finish ensures that the final result is flawless and professional looking.

Its excellent UV stability means that it can withstand prolonged exposure to sunlight without yellowing. OB1 Diamond can be used on a wide variety of common building materials and is perfect for both bonding and sealing applications. It is also extremely user friendly and contains no solvents or phthalates.

INCENTIVISING INNOVATION IN THE CONSTRUCTION INDUSTRY

The annual Guaranteed Irish Construction Forum, sponsored by Kingspan and hosted by KPMG at Platform X, was attended by an influential group of industry leaders from the construction industry in Ireland, including Cairn Homes, Ballymore and Kilsaran. The panel explored “Incentivising Innovation in the Irish Construction Sector” covering a broad range of topics from materials and modern methods of construction (MMC) to climate goals, delivery acceleration, tenure types, financing, and land management in a bid to increase the pace of development.

Graham Doyle, Secretary General Department of Housing, Local Government & Heritage attended a breakfast meeting with key decision makers and members of Guaranteed Irish to discuss blockages and pace within the industry. Brid O’Connell, CEO of Guaranteed Irish said, “This meeting allowed key decision makers in the sector to bring pressing issues to the Secretary General, pointing out where their blockages lie. Ultimately everyone wants to expedite the building of more housing in Ireland to assist with the current stock crisis’’.

Niall O’Connor, Managing Director of Kingspan Insulation spoke on the pace and scale of regulatory change, emerging technologies and bio-based materials, and how Kingspan’s approach to innovation is driven by what problems customers are trying to solve, such as in the case of sustainability and carbon reduction, where they work with developers early in the design stage to deliver lower operational and embodied carbon in buildings.

One of the focal points of the forum was housing stock. Research presented by Joanne Geary, Managing Director of MyHome.ie, revealed that there are currently four buyers for every house listed on the platform, a striking statistic amid the nation’s housing shortage. She further highlighted that 75% of home buyers have expressed concerns over the cost of running a home, a shift in focus from last year, when rising interest rates were the top concern.

Nicholas Taaffe, Senior Development Manager at Respond Housing Association said that unlocking large land banks was key to increasing the number of homes that can be built. He delivered an address on the importance of appropriate risk transfer and accentuated the point that vacant and derelict property is a nationwide problem with approximately 100,000 units vacant or derelict. The Croi Conaithe scheme provides up to €70,000 in grants, this scheme is doing very well with over 4,000 applications.

As the forum concluded, there was a shared sense of urgency and optimism regarding the potential for innovation and collaboration to resolve the housing crisis. Industry leaders reiterated the need for expanding trusted Irish based businesses and bringing them into their supply chain - which is what Guaranteed Irish House initiative solves

As the election looms, Guaranteed Irish construction members are committed to working with the Department of Housing, Local Government & Heritage to increase pace and innovation, seeking parallel innovative thinking with the Department of Finance.

Guaranteed Irish Construction Members CEOs: L to R: Stephen Purcell, Director and Co-Head of Future Analytics at KPMG, Niall O’ Connor, Managing Director of Kingspan Insulation, Micheal Glennon, Joint Managing Director of Glennon Brothers Timber, Edward McCauley, Director of Practice & Policy at SCSI, Camilla Cullinane, Tax Partner at KMPG Ireland, Bríd O’Connell, CEO of Guaranteed Irish, Graham Doyle, Secretary General, Department of Housing, Local Government and Heritage, Joanne Geary, Managing Director of myHome.ie, David McKeown, Co-CEO of Kilsaran, Patrick Phelan, Managing Director Ireland of Ballymore Group, Jim Clery, Tax Partner, Head of Real Estate, KPMG Ireland.

WD-40® SPECIALIST PRODUCTS

WD-40® is a brand that needs little or no introduction. That, however, may not be entirely correct for the legendary company’s Specialist range of products.

Dressed in distinctive yellow and blue colouring that bears the hallmarks of WD-40, in essence Specialist is a seven-product range of definitive items developed specifically for professional and/or industrial use.

While the company’s iconic Multi-Use Product – or MUP for short – is a superb go to solution for generic handiwork or problem solving, WD-40® Specialist products each have their own special nuances aimed at targeting specific challenges.

WD-40® Specialist Contact Cleaner is a prime example. Developed for use on even the most intricate of electric circuit boards, Contact Cleaner is a non-conductive spray that provides excellent – and totally safe – cleaning with minimal fuss and removes dirt, dust, condensation and flux residue with ease. Then there’s WD-40® Specialist Penetrant which should be reached for long before a spanner when tackling seized items. Its extremely low surface tension ‘penetrates’ to the core of rusted components and mechanisms and frees seams and tightly bonded threads. It is highly water resistant and displaces moisture that prevents smooth movement and can also be used as a preventative against the future build-up of rust and corrosion.

WD-40® Specialist White Lithium Grease provides industryleading protection for heavy-duty, metal-to-metal applications. Its thick, water resistant, formula doesn’t run or drip. Similarly, WD-40® Specialist Spray Grease provides almost limitless lubricating uses for all metal applications and provides protection against rust, corrosion and seizing and WD-40® Specialist Silicone is perfect for use for high-pressure equipment and is primarily used when lubricating rubber and plastic parts such as hoses, pipes, plumbing fittings, belts and window seals. WD-40® Specialist Degreaser is a solvent-based spray that swiftly removes stubborn soiling such as oil, grease, dirt and grime without leaving any residue. Safe on rubber hoses, it makes light work of oil. Users need only spray on the formula and then wipe or rinse away. Finally, WD-40® Specialist Cutting Oil was developed to improve the performance, and extend the life of cutting and drilling equipment by preventing pitting and metal seizures by reducing the heat and damage caused by friction. Thanks to WD-40’s Smart Straw, which is featured on all Specialist products, when engaged the products can target precise areas with accuracy. ‘Flipped down’, the system then ensures larger areas area easily coated.

For further information contact Rachel Ord, Account Manager Rachel.ord@wd40.co.uk

COMBILIFT TRIPLE CROWNED AT THE EXPORTER OF THE YEAR AWARDS 2024

Combilift have recently celebrated a landmark achievement at the prestigious Irish Exporter of the Year Awards 2024, becoming the first Irish firm to win the coveted Exporter of the Year title three times!

The IEA (Irish Exporters Association) event, hosted at the Dublin Royal Convention Centre, saw Combilift secure the title of Manufacturing Exporter of the Year and also claimed the ultimate honour of being named Overall Irish Exporter of the Year 2024. This extraordinary accomplishment further solidifies Combilift’s reputation as a leader in both the manufacturing and export arena.

A Legacy of Success

Combilift’s victory at this year’s Irish Exporter of the Year Awards is the latest in a long line of accolades. The company previously won the Irish Exporter of the Year award in 2008 and again in 2015, making this their third time receiving the prestigious title. These successes reflect Combilift’s ongoing commitment to innovation, growth, and quality in a highly competitive global market.

These awards acknowledge Combilift’s significant contribution to the international marketplace, its innovative approach to engineering, and its relentless focus on fostering a culture of creativity and forward-thinking within the industry.

As a leading global provider of innovative material handling solutions, Combilift offer a portfolio of award-winning, customengineered multidirectional forklifts, heavy handling equipment and warehouse management systems. Established in 1998, the company now distributes to over 85 countries, through a global network of dealers dedicated to meeting customer needs.

This international reach and strategic growth were key factors in securing Combilift’s top honours at the event.

Combilift’s CEO, Martin McVicar, shared his pride in the achievement, saying: “We are absolutely delighted with this recognition. To win two major awards, including Overall Winner, is a testament to the dedication, hard work, and innovative mindset of the entire Combilift team. Winning the Exporter of the Year in our market is the equivalent of winning a gold medal at the Olympics – we are all competing at the highest level, and this award reflects that. I would also like to thank our customers and dealers around the world. Your continued support and partnership has been key to our continued success. Our commitment to delivering cutting-edge solutions globally is stronger than ever, and it’s fantastic to have that recognised on such a prestigious platform.”

A Remarkable September September 2024 has been an extraordinary month for Combilift, with a winning streak of seven awards, highlighting the company’s leadership and innovation.

These accolades underscore Combilift’s ability to deliver outstanding products and services, its unwavering commitment to excellence, and its leadership in international markets.

Looking forward, the company remains focused on the future. With a continued emphasis on innovation, sustainability and export growth, Combilift is well-positioned to further expand its global presence and continue leading the way on the international stage.

‘Combilift Team’ Listed left to right: Anne Lambe, Stephen Thornton, Antonio Patacho, Arturas Romenkovas, Peter Campbell, Andy Wylie, Grainne McMahon, Martin McVicar – CEO, Combilift, Colin Dunne – President, Irish Exporters Association, Simon McKeever – CEO Irish Exporters Association, Russel Smyth KPMG, Gavin Treanor, Nicola Sherry, Anthony Rooney.

Combi C-Series is availible in Diesel, LPG and Electric.

SONAS BATHROOMS JOIN THE BMA

Sonas Bathrooms have recently announced their membership of The Bathroom Manufacturers Association (BMA). Sonas Bathrooms are a rapidly expanding brand in the UK bathroom market and join the association as part of its ongoing commitment to advancing innovation, sustainability, and highquality standards within the industry.

Founded in 1978, Sonas has built a strong reputation for designing and producing stylish, high-performance bathroom solutions. With a presence that spans the UK and Ireland, the company has consistently focused on elevating bathroom design standards while maintaining a firm commitment to sustainability.

Ger Fahy, Chief Commercial Officer at Sonas Bathrooms shared his perspective: “We are honoured to have been recognised as a leading bathroom manufacturing brand by our peers. This recognition is a testament to our team’s hard work, dedication, and innovative drive. We look forward to working alongside the BMA to shape the future of the bathroom industry and are committed to actively contributing to setting the highest standards for excellence.”

Sonas Bathrooms’ membership in the BMA represents a shared vision for innovation and industry growth.

By working together, both organisations aim to support the continued evolution of bathroom products that combine form, function, and environmental responsibility.

For more information on bathroom design visit www.sonasbathrooms.com

CEDRAL RAISES THE ROOF AT THE HOME OF KILDARE GAA

Kildare-based Cedral Ireland, part of the Etex group, marked a milestone event in October. Cedral employees and their families, customers and members of Kildare GAA and the wider Kildare community gathered together to mark the official re-opening of Cedral St. Conleth’s Park, home of Kildare GAA, marking a new chapter in the company’s county support.

Cedral, formerly Tegral, sponsored Kildare GAA for almost two decades up until 2013, so it was particularly momentous for the company as it renewed its partnership and commitment to the county. Speaking at the event, which took place in the newly named Cedral Lounge, John Bradley, Country Manager and Director at Etex Ireland said, “This new chapter in our relationship brings back the legacy of community support and local pride under the Cedral brand. We’re not only investing in Kildare GAA, we’re investing in the future of this community, one we’re immensely proud to call home.”

More than simply naming a venue, Etex and Cedral products are built into the fabric of this modern,15,000 capacity stadium located in Newbridge. Visitors will see a range of Etex Ireland products showcased throughout the venue - Cedral Sidings grace the ticket office, Equitone panels enhance the front facade and the Viriform roofing product was used in the new 3,000-seater stand roof.

L to R: John Bradley, Country Manager and Director at Etex Ireland, Jarlath Burns,Uachtarán Cumann Lúthchleas Gael and Mick Gorman, Kildare GAA County Chairperson.

In 2020, Cedral consolidated its range of products, including roof slates and sidings, under the Cedral brand as part of the global Etex group. This move has reinforced Cedral’s commitment to innovation and excellence in the Irish market which is also reflected through the company’s membership of Guaranteed Irish.

To find out more about Etex and Cedral product ranges, see www.cedral.ie

Ger Fahy, Chief Commercial Officer, at Sonas Bathrooms.

INTERNATIONAL HARDWARE FAIR ITALY IS SET TO RETURN

The International Hardware Fair Italy is set to return for its second event on 8th - 9th May 2025, in Bergamo. Following the success of the inaugural 2023 event, which welcomed 5,300 visitors from 30 countries, the 2025 edition promises significant improvements.

This event will bring together key players from across the Italian and European sectors including hardware, DIY, building, garden & outdoor, security, paints & coatings, electrical supplies and lighting.

In addition to its efficient two-day format, which combines exhibitions with a robust programme of conferences, International Hardware Fair Italy is praised for being exhibitorfriendly, making participation easy and seamless for partners. The event is designed to optimise networking through the matchmaking programme, a scheduled one-to-one onsite meeting with key Manufacturers, Distributors, Wholesalers and Buyers from all over Europe.

The show offers an exceptional platform for businesses to showcase their latest innovations and solutions. With an easily accessible venue in Bergamo, the event provides a prime location for both Italian and European participants.

A key advantage of the Bergamo location is its proximity to the Orio-al-Serio International Airport, ensuring ease of access for visitors from across Europe. To further enhance the visitor

experience, a free shuttle service will be available, conveniently transporting guests to and from the venue, making the trip as smooth as possible.

Mark your calendars for 8th & 9th May 2025, and visit The International Hardware Fair Italy in Bergamo for an unmissable event that will shape the future of the hardware and DIY industries.

For registration and further information visit www.hardwarefair-italy.com, or phone +39 02 869 61 337, @hardwarefair-italy@koelnmesse.it

SAVE THE DATE: APRIL 3RD, 2025 THE HARDWARE CONFERENCE

The Hardware Conference 2025, the official networking event of the Irish hardware and building materials industry, hosted by Hardware Association Ireland, will make its welcomed return in 2025 - coming to The Heritage Hotel in Portlaoise on Thursday the 3rd of April.

The Conference will focus on the future of physical hardware retail and builders merchanting stores, and how they can maximise their place in society and local communities. Key highlights will include how retailers and builders’ merchants can support homeowners, builders and tradespeople, finding the balance with eCommerce, and optimising instore strategy.

We will have an exciting line-up of speakers, including Steve Collinge, Greg Fry, Gina Schaefer and even more to be announced.

Registration for this exciting event opens in January Visit www.thehardwareconference.ie for more updates and information, and we look forward to seeing you there!

& Products

In 2018, Loft Leg sought a trusted partner to introduce their innovative loft solutions to the Irish market. After in-depth negotiations, Irish Wire Products (IWP) and Loft Leg, both family-run businesses with a shared commitment to quality, recognised they were an ideal match. This partnership has proven to be highly successful.

Initially, IWP began with a modest order of just one mixed pallet of Loft Leg products. Reflecting on this journey, Shane O’Riordan (IWP, Commercial Manager) remarked, “From an initial order of just one mixed pallet of Loft Leg products, the product has grown significantly, and we are excited about our future partnership with Loft Leg. Once these products get on the shop floor, merchants quickly see the value the product offers. Since its launch, demand has exceeded expectations, and today, IWP regularly orders multiple full truckloads to meet growing customer demand”.

The recent launch of a FSDU (Free Standing Display Units) has significantly enhanced in-store visibility, leading to quick sell-through for stockists. Since that first order, the relationship and the Loft Leg brand have flourished. The product range has expanded year on year and is now available in over a hundred stores across Ireland.

Loft Leg’s smart storage solutions have firmly positioned it as a favourite among both DIY enthusiasts and professionals, further solidifying its reputation in the Irish market.

For further information please visit www.irishwire.com or contact Shane O’Riordan soriordan@irishwire.com

LOFT LEG BRAND HAS FLOURISHED I.S. VARIAN HAVE A CHANGING OF THE GUARD

After an impressive 34-year career, Sean O’Mahony has retired from I.S. Varian & Co. Ltd, where he served as a dedicated sales representative covering Munster, Midlands and East Coast helping to build the company’s reputation as a leading supplier to the hardware industry. Sean joined I.S. Varian in the early years of his career, and his exceptional dedication and understanding of the brush industry quickly set him apart. Over the decades, he became a trusted face of the company, fostering strong, long-lasting relationships with clients across various sectors. Known for his personable approach and in-depth product knowledge, Sean was instrumental in driving sales, expanding the company’s client base, and solidifying its reputation for quality. Sean’s genuine care for clients and his commitment to excellent service made him a mentor to newer representatives and a respected colleague throughout the company.

As he retires, Sean leaves behind a legacy of hard work, integrity, and dedication that has helped shape I.S. Varian’s values and approach to customer relationships.

Stepping into Sean’s role is Kieran O’Brien, who joins with a fresh perspective and a strong background in sales and client relations. Kieran brings with him a reputation for understanding customer needs and developing tailored solutions that align perfectly with I.S. Varian’s commitment to quality. Known for his strategic thinking and collaborative nature, Kieran aims to build on Sean’s legacy, continuing to strengthen client relationships and exploring new markets for growth.

As I.S. Varian says goodbye to Sean O’Mahony and wish him all the best in his retirement, they are excited to welcome Kieran O’Brien to the team. With Sean’s lasting influence

and Kieran’s innovative approach, the company, which was established in 1798 and celebrates 226 years in business in Dublin, looks forward to continued success in the brush industry.

Sean O’Mahony.

SAINT-GOBAIN HAS COMPLETED ITS ACQUISITION OF KILWAUGHTER

In October, Saint-Gobain announced it had reached a binding agreement to acquire Kilwaughter Minerals, a leading provider of façade mortars and EWI systems in the UK and Ireland. Following the conclusion of the regulatory process the transaction has now completed and Kilwaughter has joined the Saint-Gobain group. This marks the first Saint-Gobain acquisition in building solutions in Ireland.

This acquisition further strengthens Saint-Gobain’s light and sustainable construction solutions for the whole building envelope for both new construction and renovation with Kilwaughter’s well-established and recognised brands: K Rend (supplying façade mortars including high-performance renders, mortars, external coatings) and K Systems – a solution for external wall insulation.

Kilwaughter operates a manufacturing facility and limestone quarry near Larne in Northern Ireland and employs about 200 people. The business also operates three distribution centres in the Republic of Ireland, Scotland and England.

Saint-Gobain and Kilwaughter share many of the same priorities and values including a strong focus on providing customers with the technical expertise, innovation and system specification they need to deliver their projects; a commitment to invest in training for customers to help support the decarbonisation of homes;

a focus on health, safety and well-being of customers and colleagues and a focus on sustainability and carbon reduction.

Mike Chaldecott, CEO Saint-Gobain UK & Ireland says:“We’re pleased to complete the acquisition of The Kilwaughter Group. The business is a great fit for Saint-Gobain and will provide us with an even greater range and capacity to provide our customers with lightweight construction solutions for lightweight building façades and envelopes that make buildings better for occupants and the planet”.

DOOR WORKS LAUNCH SUPABORD CONTRACTOR GRADE

Australia’s number one floor protection SupaBord Contractor Grade has arrived in Ireland exclusively with Doorworks Limited. Your customers can now protect their surfaces while staying eco-friendly. This new Heavy Duty premium temporary floor protection product is for commercial, residential construction and renovation projects. SupaBord Contractor Grade is the latest technology in floor protection, providing a balance of vapour permeability, durability and strength. Developed to withstand the demands of the construction industry, each roll is conveniently sized at approximately 800mm wide x 37m long x 1mm thick, covering 30 sqm.

SupaBord Contractor Grade is flexible yet strong and made from 100% recycled material. It prevents the risk of damage and rework, saving money on material and labour costs and is the brand of choice by contractors worldwide. The product provides ideal protection for granite, marble, stone, coloured concrete, tile, wood, carpet and linoleum. It provides excellent protection for a variety of surfaces including walls, bench tops and stairs.

“Don’t Just Cover It, SupaBord It: The Green Choice for Temporary Floor Protection in Ireland! For more information, email sales@doorworks.ie, visit sales@doorworks.ie or call 094 9640010

GOLF SOCIETY TRIP TO SPAIN

The Hardware Association Ireland Golf Society’s (HAIGS) trip to Spain was a great success, despite a bit of inclement weather affecting one of the golfing days. The itinerary featured three days of organised team golf, with additional opportunities for smaller groups to enjoy extra rounds as suited their schedules.

The Hotel Occidental Puerto Banus proved an excellent choice, offering convenient access to golf courses, leisure activities, shopping, and a wide selection of nearby restaurants.

PRIZE WINNERS

Day one: Scramble Format

Sponsored by Brooks Timber & Building Supplies

The short flight to Malaga and the support from Cassidy Travel’s ground team were highly praised, setting a promising model for future trips. Golf was played across a variety of local courses - Santana Golf Club, Los Arqueros, and Santa Clara Golf Course, each providing unique challenges that players thoroughly enjoyed. With thanks to our sponsors Brooks Timber & Building Supplies, Fleetwood Paints and Whiteriver Group the society is open to all in the hardware sector.

First place team: Eddie Kelly, Brooks Timber & Building Supplies (Sponsor), with Brid Gunn, Liam Webb, Tom O’Connell and Brian Wogan.

Third place team: Eddie Kelly, Brooks Timber & Building Supplies (Sponsor), Bridie Webb, Tim Burke, Eddie O’Shea and Ainé Parks.

Second place team: Eddie Kelly, Brooks Timber & Building Supplies (Sponsor) with Tim Lodge, Una Bolger, Kathleen Lynch and Michael McBride.

PRIZE WINNERS

Day two: Champagne Scramble Format

THE BENEFITS OF VENDOR MANAGEMENT INTEGRATION FOR BUILDERS MERCHANTS

For Builders Merchants and Hardware stores, adopting Vendor Managed Inventory (VMI) can transform inventory management into a streamlined process leading to enhanced sales and customer satisfaction. VMI shifts the responsibility for inventory monitoring and restocking to suppliers, freeing merchants from having to constantly manually manage stock levels. This approach effectively reduces the risk of both shortages and overstocks along with boosting overall supply chain efficiency - crucial for keeping shelves stocked.

The data-driven nature of VMI provides valuable insights into sales trends and demand forecasting, enabling more accurate ordering decisions. This collaboration improves fulfilment rates and also strengthens supplier relationships through shared goals and transparent data. Suppliers can leverage real-time inventory data to optimise production and respond swiftly to demand shifts, ensuring product availability when needed.

At CORE Tech they see firsthand the significant benefits VMI brings to their clients. Their focus is on facilitating seamless data exchanges and automating reordering processes. By connecting merchants with suppliers, they provide real-time visibility and accurate forecasting to maintain optimal stock levels.

CORE work closely with their clients to tailor VMI solutions that fit their needs and ensures a positive experience for all stakeholders. This allows merchants to concentrate on what matters most: driving sales and enhancing customer service.

An ERP system optimised for VMI enhances transparency, empowering merchants to track stock levels effectively and maintain efficient reordering practices, paving the way for sustainable growth in a competitive market.

As Michael Donohue, the Sales Director of Toolbank Ireland Ltd. explains “We have more than 100 separate customer locations operating under our Alliance VMI Programme. In essence VMI enables our customers to increase sales revenues whilst operating at lower costs. This is achieved by effective stock management, developing consumer driven product profiles, enabling frequent replenishment & minimising exposure to aged stock. All this without taking up staff time - giving more opportunity to tend to the consumer & therefore improving the customer experience.”

For further information, phone +353 25 41400, email core@coretechnology.ie or visit www.coretechnology.ie

NEW SOFTWARE PARTNERSHIPS CREATE STREAMLINED SUPPLY CHAIN FOR DISTRIBUTION BUSINESSES

Kerridge Commercial Systems (KCS), a leading provider of business management solutions for the distribution sector, is excited to announce that it has partnered with Open ECX to expand the K8 digital ecosystem. Through this strategic partnership, K8 customers will gain access to the Open ECX Next Generation EDI platform, which is designed to optimise and further automate customer order importing and AP invoice management in the ‘Order to Cash’ and ‘Purchase to Payment’ processes within K8. In delivering this integrated solution into its flagship K8 business software, KCS will help its users facilitate fast, secure, and paperless transactions for smoother daily operations.

You can view the e-Invoicing video at www.openecx.com/einvoicing-video/ or scan the QR code.

“Open ECX’s cloud-hosted solutions ensure an accurate, secure, and completely digital order transaction for distributors and merchants, adding another strong pillar to the K8 digital eco-system,” says James Mitchell, KCS UK & Ireland Managing Director.

Kerridge Commercial Systems strengthens its logistics software offering with the acquisition of Vigo Software Kerridge Commercial Systems (KCS), also a global provider of enterprise resource planning (ERP) and business management software for distribution, servicing and rental businesses has also completed the acquisition of Vigo Software (Vigo).

Vigo designs, builds and hosts Warehouse Management Systems (WMS) and Transport Management Systems (TMS) for its customers across the UK and Ireland. Vigo’s solutions help businesses reduce transport costs through efficient loading, plan delivery routes, meet transportation deadlines and enhance customer experience through transparent on time delivery.

With the combined Vigo-KCS solution, customers can expect to see improved stock visibility, capture logistics operational efficiencies and, enhance client service and communication. Vigo also offers a real time driver mobile applications with functionality such as route scheduling and electronic proof of delivery. This complements KCS’ growing suite of logistics and field service solutions.

Ian Bendelow, CEO of KCS said, “We are excited to welcome Vigo Software to KCS. This acquisition represents a significant milestone in our journey to empower businesses to achieve significant improvements in the stocking and shipping of goods to their customers. With this acquisition we underscore KCS’ commitment to innovation, best in class industry specific functionality and providing market leading solutions to the logistics market globally.”

VACANT PROPERTY REFURBISHMENT GRANT - APPLICANT JOURNEY

Bringing a vacant or derelict property back to into use

The Vacant Property Refurbishment Grant is a highly successful initiative under Housing for All which is enabling ordinary people to bring vacant properties back into use as homes. The grant, which was introduced in July 2022 and is administered and delivered by local authorities, supports the refurbishment of vacant properties and makes their purchase a more affordable option. It also supports bringing vibrancy back into towns, villages and cities.

• Under the Vacant Property Refurbishment Grant, up to €50,000 is available to refurbish a home or an over the shop space which will be lived in or made available for rent. Where a property is derelict, a top-up grant amount of up to €20,000 is available, bringing the total grant available for a derelict property up to a maximum of €70,000.

• The maximum rate of the Vacant Property Refurbishment Grant payable is 20% higher for eligible vacant and derelict properties on the qualifying islands. The maximum grant available is up to €60,000 for the refurbishment of vacant properties and up to €84,000 where the property is confirmed to be derelict. The maximum cost limits for the individual works categories are also increased by 20%.

Latest figures, published on 21 October 2024, show that approximately €45 million in grant funding has been paid out by local authorities in relation to the refurbishment of more than 860 homes. Overall, since the launch of the grant just over two years ago, over 10,000 applications have been received by local authorities, with over 6,700 approvals and 867 grants paid.

Vacant Property Refurbishment Grant - Applicant Journey

1. Application

Vacant Homes Officers contacts in each local authority: www.gov.ie/en/publication/f59b3-vacant-homes-officer-contacts/

• Providing all required supporting documentation on submission of your grant application will help your local authority to process your application faster. Failure to provide the required documentation will result in your application being withdrawn. If you are experiencing delays, it is advised that you contact the Vacant Homes Officer in your local authority as soon as possible.

The following documentation is required:

• Proof that the property is vacant for 2 or more years prior to date of application.

• Proof of ownership or evidence of active negotiations to purchase the property

• A quotation(s) in respect of the works proposed.

• If applying for the top up grant for works to a derelict property, an independent report confirming the property is structurally unsound and dangerous or confirmation that it is on the Derelict Sites Register.

• Evidence of planning exemption/final grant of planning permission or planning permission reference number if still under consideration by the planning authority (if applicable to your application).

2. Processing of grant application

Your local authority on receiving your application will:

• review the application and supporting documentation,

• arrange for technical staff to visit the property to check the work being applied for and costs submitted, and

• write to let you know if your application has been successful and how much of a grant has been approved.

Once you have received grant approval, the refurbishment works to be covered by the grant may commence.

Applicants have 13 months to complete the works from the date of approval. Local Authorities can at their discretion extend this timeframe on a case by case basis, therefore applicants experiencing delays completing works should contact their local authority.

3. Payment of Grant

When the refurbishment work has been completed the local authority will:

• ask for an invoice(s) for the completed work and arrange for suitable technical staff to visit the property and confirm the work is completed, in line with approved costs.

• ensure that the legal charge document has been signed, containing clawback provisions.

Following completion of these steps, the local authority will issue the grant payment to you.

Note:

As part of the conditions of the grant, applicant(s) must live in the qualifying property or rent it for a period of at least five years from the date of payment of the Grant. If at any time an applicant sells the property, it ceases to be their principal private residence or if the property is no longer available to rent within ten years, the local authority is reimbursed an element of the full value of the grant, as follows:

• Up to 5 years – 100% of the monetary amount of the grant.

• Over 5 years and less than or equal to 10 years – 75% of the monetary amount of the grant.

• Over 10 years – No clawback.

The charge secures the local authority’s interest in the property.

For more information visit www.gov.ie/vacancy

SANBRA GROUP ANNOUNCES THE ACQUISITION OF IRISH ABRASIVES LTD

The Sanbra Group, which owns Herron & Son and John Riddel & Son, has announced the acquisition of Irish Abrasives Ltd. with the transaction completed in November 2024.

Irish Abrasives Ltd. is a producer of abrasive products for industrial manufacturing and maintenance, auto repair, construction, and the home improvement market and owns the market-leading SUPER QUALITY Orange and Green Cutting Discs brands.

Stephen Murphy & Colum Murphy, Directors of Sanbra Group Hardware Division said, “We are delighted that we have been able to work with Jim Cuddy to acquire Irish Abrasives, a company he has successfully built with Super Quality Orange and Green Cutting discs and abrasive products. This acquisition represents an exciting expansion of our existing hardware business through Herron & Son in Ireland and John Riddel & Son, in Northern Ireland.”

Jim Cuddy, Managing Director, Irish Abrasives said, “Irish Abrasives has been in business for almost 40 years and has built an excellent reputation with its brand of Orange and Green Cutting Discs. My wife and I want to thank our customers and wish Colum and his team in Herron & Sons and John Riddel & Son every success as they continue to build and grow Super Quality Orange and green discs.”

Ashley Molloy, Sales Manager for John Herron & Riddel & Sons said, “This acquisition is an exciting development for our Hardware business and will strengthen our portfolio and ability to offer our customers a complete range of leading brands in the hardware sector.”

SEALANTS AND FOAMS FOR NEW CONSTRUCTION AND RENOVATION OF RESIDENTIAL BUILDINGS

APPLICATIONS

n All-purpose including sanitary

n Glazing sealing

n Roof repair

n General construction

n Wet rooms

n Masonry (external and internal)

The Future for Retailing

Save the Date for Hardware Conference 2025: April 3rd at the Heritage Hotel

Mark your calendar for the most anticipated event in the hardware industry the Hardware Conference 2025! Set to take place on Thursday, April 3rd, 2025, at the Heritage Hotel, this year’s conference promises to be an unparalleled gathering of hardware innovators, thought leaders, and industry enthusiasts

This one-day event will bring together top manufacturers, suppliers, and experts from across the globe to discuss industry advancements, emerging trends, and the future of hardware innovation. Attendees will benefit from exclusive keynote presentations, interactive workshops, and a vibrant exhibition showcasing the latest in hardware technology

Be a Key Player: Become a Sponsor

We are now actively seeking sponsorship partners for Hardware Conference 2025! Sponsorship packages have just been launched, offering a range of opportunities to align your brand with innovation and connect directly with an audience of industry leaders and decisionmakers

Sponsorship Benefits:

Enhanced Brand Visibility: Position your brand at the forefront of the hardware community, both onsite and through our event marketing Engagement Opportunities: Gain access to exclusive networking sessions and make valuable connections with potential clients and partners

Thought Leadership: Position your business as a key supporter of industry development and innovation

Join us in making Hardware Conference 2025 a success!

Secure your sponsorship package early and take advantage of the opportunity to make a lasting impression on the hardware industry’s top players.

Get ready to be inspired by a stellar lineup of industry leaders and visionaries at Hardware Conference 2025

This year’s speakers bring a wealth of knowledge and expertise to the stage:

Save the Date: Thursday, April 3rd, 2025 | Heritage Hotel Don’t miss out on this must-attend event For more information on sponsorship packages and how you can get involved, visit our website or reach out to our team today www.hardwareassociation.ie

Michael Stanley, Mathias Lönneker, Kieran McCarthy, Gina Schaefer, Steve Collinge, & Grey Fry

Joseph Murphy Ballina Ltd (JMBL) had a fantastic afternoon at the Mayo Business Awards 2024 on the 1st November, held in the Breaffy House Hotel & Spa Resort. This year, the awards were hosted by Castlebar Chamber, in partnership with the Local Enterprise Office in Mayo and Chambers from across the county; with Dara Calleary TD, Minister of State at the Department of Enterprise, Trade and Employment, attending cabinet in attendance.

JMBL won The Best Digital Presence Award sponsored by .IE This award honours innovative digital solutions and the increase in business revenue utilising an online presence. Aoife Gavin, Marketing Manager explains “We were delighted to win this award as we have developed JMBL digitally with our website, www.josephmurphy.ie, digital media presence & email marketing to reach new and existing customers. An impressive 42% of our customers have ordered online from the portaldigital is key to the future of our business.”

JMBL WIN “BEST DIGITAL PRESENCE AWARD” CROWN PAINTS SECURES GUARANTEED IRISH ACCREDITATION

Crown Paints are now members of Guaranteed Irish in recognition of its commitment to sustainability and support for communities across Ireland.

Guaranteed Irish has become a national symbol of trust given to businesses that promote sustainable jobs, contribute to local communities, and are committed to Irish provenance.

Crown was recognised by the board of judges for its wideranging support for initiatives across Ireland as part of its industry-leading environmental and social strategy, Project Possible, which focuses on five key areas of sustainability, charity, community, education and people & culture.

The paint manufacturer is a leader in sustainable production, with ambitious targets to achieve complete carbon neutrality across its own operations by 2026, reduce greenhouse gas emissions across the entire supply chain by 50% by 2030, and be a zero waste to landfill business by 2026, supporting the local workforce.

Crown’s support for education in Ireland includes championing the next generation of decorating professionals through its fifty-year association with the World Skills Ireland Competition and donations of materials to Painting and Decorating students at the Technological University Dublin.

While the manufacturer’s community and charity support across the country also includes a partnership with Alzheimer’s Association Ireland that sees donation collection boxes at each of its decorating centres, and the pledge of €1,000 funding to local sports clubs and grassroots organisations to complete makeovers of facilities.

Clarke Blair, Commercial Director at Crown Paints Ireland, commented: “We’re extremely proud to be members of Guaranteed Irish, a symbol in recognition of our ongoing work to make a positive difference to people and the planet. Sustainability and support for local communities are huge drivers of everything we do at Crown, and we’re excited to continue our journey and further the impact we can have for people across Ireland.”

For more information, visit www.crownpaints.ie

Pictured L - R Mary Moyles President of Ballina Chamber, Kenneth Lavelle MD. JMBL, Aoife Gavin Marketing Manager JMBL, Sean Tobin .IE, Dara Calleary TD, Minister of State at the Department of Enterprise, Trade and Employment, attending cabinet.

SMALL INVESTMENT, BIG IMPACT: HOW UNITED HARDWARE IMPROVED SECURITY WITH MINIMAL INVESTMENT

In today’s competitive business landscape, small and mediumsized enterprises (SMEs) often face the challenge of balancing security needs with limited budgets. However, significant improvements can be achieved through strategic investments in technology. The work that Securitas Technology provided United Hardware with is a prime example of how a modest security upgrade can yield substantial benefits.

A Tailored Approach to Security

Securitas Technology Ireland, a leading provider of security solutions, collaborated with United Hardware to implement a cost-effective security system. They utilised existing camera systems, upgraded only where necessary & ensured all systems worked seamlessly together. The solution, designed to address specific pain points, involved the installation of a few key components:

• High-Definition Cameras: Advanced cameras were strategically placed to monitor critical areas, including aisles and external storage areas. These cameras are equipped with intelligent analytics, such as facial recognition, movement detection, and heat mapping, enabling real-time monitoring and incident response.

• Network Video Recorder (NVR): A robust NVR was installed to store and manage video footage. This intuitive system offers efficient playback, search capabilities, and the ability to track people, products, and vehicles.

The Immediate Impact

The implementation of this security solution has had a profound impact on United Hardware’s operations:

• Enhanced Security: The improved visibility and intelligent analytics provided by the new cameras have significantly strengthened security in high-risk areas.

• Operational Efficiency: The intuitive NVR system has streamlined footage review, allowing staff to quickly identify and address incidents.

• Cost Savings: The reduced time spent on security tasks has led to significant cost savings.

• Improved Decision-Making: The detailed insights provided by the analytics have empowered United Hardware to make informed decisions regarding stock management, orderdispatch and employee health & safety.

Paul Candon, Chief Executive Officer of United Hardware, emphasised the transformative impact of the security solution: “Securitas Technology’s tailored solution has revolutionised our operations. The advanced analytics and intuitive NVR system have dramatically reduced the time our team spends reviewing footage. Having features like facial recognition, movement detection, ANPR, and heat mapping have helped improve

incident management and stock dispatching. The new cameras have provided unparalleled visibility, improving our security and operational efficiency. We’re excited to leverage these advancements to further optimise our business.”

A Scalable Solution for Every Business

We understand that every business has unique security needs and budgetary constraints. That’s why we offer flexible solutions that can be tailored to your specific requirements. Whether it’s a phased approach or a comprehensive security overhaul, Securitas Technology Ireland can help your business achieve the desired security goals without breaking the bank.

Don’t Let Security Concerns Hold You Back

Many businesses may hesitate to address security concerns due to a lack of knowledge or fear of the complex nature of security systems. However, it’s important to remember that a proactive approach to security can significantly enhance business operations and protect valuable assets.

Securitas understand that every business has unique needs, and they’re committed to providing tailored solutions that fit your budget and requirements. Their expert team is available to discuss your security concerns, offer advice, and provide a free initial site assessment.

So, don’t let security concerns hold you back. Take the first step towards a safer and more secure business by contacting Securitas Technology Ireland today. Contact Denise McCarthy at 086 191 6327 or email denise.mccarthy@securitas.com

Exclusive offer for HAI Members: In addition to security upgrades, members of Hardware Association Ireland are eligible to receive a special offer from Securitas on security maintenance services. Members can enjoy up to 50% discounts on preventative maintenance plans.

Paul Candon, CEO, United Hardware, Denise McCarthy, Business Development Manager, Securitas Technology Ireland & Alan Bracken, Warehouse Manager, United Hardware.

A ONE-STOP SOLUTION FOR STOVE GLASS

Since 1990, Bantry Glass have been a trusted partner to businesses across Ireland. As a family-run operation based in County Cork, they have built a strong reputation for quality and reliability. Nearly 15 years ago, they expanded into the stove glass industry, and since then, have established themselves as a go-to supplier for hardware shops nationwide.

Bantry Glass understand the challenges hardware shops and builders’ merchants face when it comes to sourcing replacement stove glass. Limited options, long wait times, and dealing with multiple suppliers for different stove brands can complicate the process. That’s where they come in.

With a catalogue of nearly 1,000 glass sizes covering numerous stoves makes and models, they simplify your supply chain. By partnering with them, you gain access to:

Comprehensive Stock: No matter the brand or model, they have the right glass for your customers’ needs.

Fast Delivery: Most orders are delivered within a couple of days - many even arrive the next day.

Reliable Service: As a local supplier, they offer a seamless, hassle-free experience without the delays of importing.

News & Products

Why Partner with Bantry Glass?

Shop owners across the country trust Bantry Glass because they offer:

Efficiency: Consolidate your stove glass sourcing with one reliable partner.

Convenience: Their extensive range means fewer missed sales opportunities due to lack of stock.

Customer Satisfaction: Fast turnaround times and a wide selection keep your customers happy and coming back.

Some of their current customers include prominent members of the Topline, Homevalue, and Allied Merchants Group along with several other independent hardware and stove shops.

Discover how Bantry Glass can support your business with fast, reliable, and comprehensive stove glass solutions. Contact them at 027 51132 or info@bantryglass.ie for more information.

SIMPLIFYING THE PROCESS OF MANAGING ESSENTIAL SERVICES

At Procure.ie they pride themselves on delivering a fully independent, free, and impartial service for businesses looking to save on their energy and merchant services costs. Their goal is simple: to ensure that their clients are always on the best rates available and on plans that suit their unique needs. Procure.ie has rapidly grown to serve over 20,000 customers across Ireland, supported by dedicated teams based in Dublin and Cork.

Their process starts with a free, no-obligation audit of your utility bills. This audit allows them to identify any potential savings, which could be up to 55% of your current costs. By partnering with a broad network of energy and payment card merchant service providers, they compare options to find the best deal tailored to your business. They handle the switching process, saving you the time and hassle of negotiating directly with suppliers.

Many people ask, “What’s the catch?” - but there isn’t one. The service is entirely free of charge. They believe in transparency and are compensated by the providers, which allows them to pass the savings directly to their clients without any hidden fees

or commitments. This business model ensures that they remain impartial and focused on what’s best for you, the client.

At Procure.ie, they are dedicated to building long-term relationships and delivering exceptional value to businesses across Ireland. By choosing Procure.ie, you’re choosing a partner committed to helping your business thrive by reducing overheads and simplifying the process of managing essential services. Let them handle the legwork so you can focus on what you do best – growing your business.

Their existing customers include Brooks Timber & Building Supplies Ltd and Murdock Builders Merchants. To get in touch and avail of a Utility Analysis, please make contact and quote HAI to Dean Rock on 087 701 8607 or alternatively email at sales@procure.ie or visit www.procure.ie

Training

HAI Certificate in Hardware Retail & Merchanting

The HAI Certificate in Hardware Retail and Merchanting progressed in recent months, as students completed their Customer Service training and participated in their first live Product Knowledge module (the first of many!). This session, delivered by Keith Scully of Grant Engineering, provided an indepth exploration of the Heating Sector, offering valuable insights into key industry products and practices.

October explores Customer Service and Heating Sector

This nine-month mentor-based training programme aims to upskill employees in the hardware and building materials sector by offering them practical tools to excel in their roles. On October 16th students completed their third module. In this session Terry Harmer led a discussion on Customer Service, emphasising its importance in retaining customers and improving their overall experience. Students identified factors contributing to good or bad customer service experiences. Terry also introduced the concept of the “3 rings of customer service” and stressed the need for creating a customer service handbook, outlining best practices for handling phone calls and complaints effectively and turn them into opportunities!

With more modules to follow, the certificate programme is set to continue its success in shaping the future leaders of the hardware retail and merchanting industry.

• Basic Instore Finances

• Credit Control

• Stock Control

• Merchandising

• Digital Marketing

• Team-Building and Team-Leading

Octabuild Continues to Share Essential Product Knowledge

We’re pleased to see the momentum building around Octabuild’s Product Knowledge modules. Octabuild and its membersDulux Paints, Etex Ireland, Glennon Brothers, Grant Engineering, Gyproc, Irish Cement, Kingspan Insulation, and Wavin Ireland - are committed to enhancing industry knowledge and skills through both in-depth modules and exclusive site visits to Octabuild member locations. These experiences offer students hands-on insights into the products and practices driving the sector forward.

Reflecting on Octabuild’s sponsorship of the programme, Declan Conlon, Octabuild Chairperson, remarked, “We’re delighted to see participants already benefiting from this year’s Certificate programme. Through our continued support, Octabuild aims to provide learners with practical, product-specific knowledge that helps foster excellence in hardware and merchanting. The industry is advancing rapidly, and our modules play an essential role in ensuring participants are equipped with the understanding and skills needed to thrive.”

HAI is delighted to be working with Octabuild and its members, delivering the following modules:

At the end of the session, students left with key actions that they can start putting in effect straight away, which they will catalogue in their monthly self-reflection assignments with their mentors. Following this session, students completed their first live Product Knowledge module, delivered by Keith Scully, Training Manager at Grant Engineering. In this session Keith gave the students an in-depth virtual tour of the company’s boiler models, explaining how condensing boilers work and the importance of a boiler passport for warranty activation. He also mentioned the concept of HVO biofuel as a future replacement for kerosene. He issued a reminder of the need for proper installation procedures and offers training for installers on servicing heat pumps. This session provided students with key information about the sector to help prepare them for key FAQs they might face from Trade and DIY customers.

The HAI Certificate is recognised for its focus on professional development and is regarded as a vital asset for career progression within the industry. Both participants and employers are enthusiastic about the value this training will bring, equipping staff with the skills and expertise necessary to thrive in today’s competitive market.

Etex: Roofing Products

Glennon Brothers: Timber Products

Grant Engineering: Plumbing Products and Heating Products

Gyproc & Irish Cement: Cement Products

Kingspan: Insulation Products

HAI also has other exciting plans with Octabuild and its members, including site visits, events, and more! Watch this space for more details!

Have any queries? Contact aoife@hardwaressociation.ie

HAI Training Schedule

Spring 2025

Hardware Association Ireland (HAI) is delighted to announce its classroom/virtual training schedule for Spring 2025.

To book places or for any queries about training please contact Aoife Kinsella O’Reilly at aoife@hardwareassociation.ie or call 01 2980969.

HAI Corporate Partners

CASH MANAGEMENT

Brink’s Cash Services

CORPORATE PARTNER

Customer Services 0818 111 330 nationalservicecentre@brinks.com www.brinks.com

CREDIT & FINANCIAL MANAGEMENT

Credit Risk Brokers

James Riordan 01 491 6007

james.riordan@creditriskbrokers.com www.creditriskbrokers.com

JPA Brenson Lawlor

Ian Lawlor 01 668 9760 ian@brensonlawlor.ie www.brensonlawlor.ie

LCMS Ltd

Billy Nolan 087 2604625

billy.nolan@lcms.com www.lcms.ie

ECOMMERCE AND IT SUPPORT

Agility Software Ltd

David Malcolm 01 253 0282

Core Tech

Geraldine Quinlan Burke 025 41400

Intact Software

Mark Gurney 042 933 1742

mark.gurney@intactsoftware.com www.intactsoftware.com

.IE

Seán Tobin 01 236 5400 stobin@weare.ie www.weare.ie

Kerridge Commercial Systems

Elaine Snuggs 01 5457100

elaine.snuggs@kerridgecs.com www.kerridgecs.com

Magico

Orla Cooney 065 6864580 ocooney@magico.com www.magico.com

Monsoon Consulting

Bharat Sharma 01 4750066

david@agility-software.com www.agility-software.com

geraldine.quinlan@coretechnology.ie www.coretechnology.ie

Premio eCommerce

Karen Dillon 021 245 5022 info@premio.ie www.premio.ie

StudioForty9

bharat.sharma@monsoonconsulting.com www.monsoonconsulting.com

Gerard Keohane 021 239 2349 ger@studioforty9.com www.studioforty9.com

HAI Corporate Partners

ENERGY MANAGEMENT

DCS Group

Caroline Sugrue 066 7181836 carolinesugrue@dcsgroup.eu www.dcsgroup.eu

Solgrid Ltd

Damien Howe 085 1649497 damien.howe@solgrid.ie www.solgrid.ie

FIELD SALES & MARKETING

CPM Ireland

akelly@cpmire.com www.cpmire.com

OnlineTradesmen.ie

partner@onlinetradesmen.com www.onlinetradesmen.ie/partners

WASP Technologies

Richard Baird 086 2857843 richard.baird@wasptech.com www.wasptech.com

Peninsula Business Services (Ireland) Limited

INSURANCE

Margin Investments Ltd t/a NFP

Kevin Whelan 01 6672644 kevin.whelan@nfpireland.ie www.nfpireland.ie

O’Leary Insurance Group

David Lombard 021 4730005 dlombard@oli.ie www.olearyinsurances.ie

Nugo

Liam Hennessy 087 1235581 liamh@nugo.ie

Woodland Group Lee McMullen 01 8111500 lee.mcmullen@woodlandgroup.com www.woodlandgroup.com

MATERIALS HANDLING

Combilift

Anthony Rooney 047 80500 anthony.rooney@combilift.com www.combilift.com

Henley Forklift Group Ltd

Mark Kenny 01 6209200 sales@henley.ie www.henley.ie

Michael Gombart 1800 719 215 michael.gombart@peninsula-ie.com www.peninsulagrouplimited.com/ie

TSA Consultants

Tommy Smyth 021 4634154 tommy@tsaconsultants.ie www.tsaconsultants.ie

PAYMENT SERVICES

BOI Payment Acceptance

Rory Brennan 1800 806 298 rory.brennan@globalpay.com https://go.boipa.com/en-ie/ partner-referral/hai

Elavon Merchant Services

Peter Cooke 081 820 2120 peter.cooke@elavon.com www.elavon.com

HAI Corporate Partners

RECRUITMENT

Tactical Talent

Vinny Kelly 01 9079192

info@tacticaltalent.ie www.tacticaltalent.ie

RECYCLING SOLUTIONS

European Recycling Platform

Martin Tobin 01 6624040

ireland@erp-recycling.org www.erp-recycling.ie

SECURITY SYSTEMS

Securitas Technology Ireland

Denise McCarthy 086 1916327

denise.mccarthy@securitas.com www.securitastechnology.com/ire

SHOPFITTERS/RACKING SYSTEMS

Johnston Shopfitters

#WeGetRetail

Shane Brennan 01 4190419 sales@johnston-shopfitters.com www.johnston-shopfitters.com

OHRA Racking Solutions

Seamus Coyle + 44 28 8224 7858 coyle@ohra.de www.ohra.ie

Shop Equipment Ltd.

Padraig Downey 087 8135242

Padraig_downey@sel.ie www.shopequipment.ie

Storefit Shopfitters Limited

Eamonn Brien 021 4344544 eamonn.brien@storefit.com www.storefit.com

Store 2000

Paul Bennett 087 2332402 Paul@store2000.ie www.store2000.ie

TELECOMMUNICATIONS SALES & INSTALLATIONS

IP Telecom Sales Team 01 6877777 sales@iptelecom.ie www.iptelecom.ie

Why become a HAI Corporate Partner?

By becoming a Corporate Partner, you can link your organisation to the pursuit of excellence and quality in the Hardware, Building Materials & DIY sector.

Hardware Association Ireland will help you to promote your company to all key decision makers in the sector with;

• A listing on the HAI website, www.hardwareassociation.ie

• The use of the widely recognised HAI Corporate Partner logo and a Corporate Partnership Certificate

• A free listing with logo and contact details on the Corporate Partners Pages in each issue of The Hardware Journal

• A preferential member rate for advertising in The Hardware Journal, plus three free classified advertisements

• Preferential rates and early access to event sponsorship and networking opportunities

• A preferential rate for exhibitor space at The Hardware Show

• Positioning your company as a solution-provider for the hardware, building materials and DIY sectors

• Access to all the latest industry news via regular emails and updates.

Kean’s Claremorris unveils rebrand and expansion under the Homevalue banner

Kean’s Claremorris, a family-owned retail business serving the Claremorris community for over 230 years, has proudly unveiled its newly renovated and rebranded store, now under the Homevalue banner.

Following an €800,000 investment in store expansion, infrastructure overhaul and sustainability initiatives, the newly branded Kean’s Homevalue is positioned to offer an even broader range of products and services to meet the needs of today’s customers while staying true to its history of community engagement.

“As a fourth-generation business, we have always prioritised supporting the Claremorris community, and this investment reflects our commitment to better serving our customers,” explains James Kean Jr., co-owner of Kean’s Homevalue.

“With an expanded 32,000 square-foot space, we’re able to offer a comprehensive range of products and services under one roof, enhancing our Homevalue and Petstop offerings to meet the evolving demands of our community and our growing customer base.”

Community-Focused Retail

The Keans’ decision to fully adopt the Homevalue branding represents a significant evolution for the store, reflecting their commitment to providing customers with the best in home improvement, DIY and lifestyle products. By embracing Homevalue’s distinctive branding in-store, Kean’s Homevalue

signals its alignment with one of Ireland’s leading buying and marketing groups for independent, family-owned retailers.

As a trusted name in the DIY, home and garden sectors, Homevalue emphasises quality, service and community - values that resonate deeply with Kean’s longstanding approach to retail. This rebranding enhances the store’s offering and experience, ensuring customers in Claremorris and beyond have access to a wider range of top-quality products, underpinned by the expertise and reliability of the Homevalue brand.

Homevalue is part of United Hardware, which supplies and operates the Homevalue retail brand on behalf of over 180 affiliated stores in Ireland. United Hardware was recently named one of Ireland’s Best Managed Companies as part of Deloitte’s 2024 Best Managed Companies Awards. This followed the successful completion of a merger process last year, transitioning from a joint venture partnership to a single trading entity, enhancing business efficiencies and creating major opportunities to develop and amplify both the Homevalue and United Hardware companies. This is something which Kean’s Homevalue will be tapping into while also prioritising the personal, family-oriented approach that has remained a hallmark of their service.

Investment in Store Expansion and Innovation

With the rebranding, Kean’s Homevalue has undergone a significant transformation, blending its rich heritage with a modern, customer-centric design. The extensive refurbishment

Store Profile

has allowed the store to enhance its layout, making better use of the available space and improving the overall shopping experience. Customers can now explore an expanded product offering, including an enriched range of DIY supplies, homewares and pet care essentials. Additionally, the expansion has created employment opportunities, with six additional staff members joining the team, bringing the total workforce to 36.

“This project was not just about making the store larger,” explains James Kean Jr. “It was a strategic step towards ensuring we meet the evolving expectations of our customers while staying true to our commitment to sustainability and service. By modernising our space, we’ve created a more inviting and efficient environment that reflects the needs of the Claremorris community.”

The store’s infrastructure upgrade also brought modern efficiencies, including digital pricing signage that integrates directly with their EPOS system. This technology not only significantly reduces the labour and paper waste associated with manual pricing but also aligns with Kean’s commitment to sustainability by cutting down on resource consumption. These innovations allow the team to focus more on providing excellent customer service, while also contributing to a greener, more environmentally conscious operation.

Heritage and Community

Founded in 1905, Kean’s Homevalue has been deeply embedded in the Claremorris community for quite some time. Four generations of the Kean family have dedicated themselves to providing reliable, quality goods and supporting local needs, a legacy they are committed to upholding.

“Over the years, we have supported various local organisations, from the Claremorris Chamber of Commerce to sports clubs and community groups,” says James Kean Jr. “Our family remains committed to giving back to the people

who have supported us over generations, and this rebranding and expansion only deepens our ability to serve Claremorris in a meaningful way.”

The rebranding to Homevalue signifies a renewed commitment to the community, allowing Kean’s Homevalue to provide greater access to products that meet the needs of local contractors, homebuilders and DIY enthusiasts. By maintaining close ties to the Claremorris Chamber, Colts Rugby Club, Claremorris Swimming Club, GAA clubs, St. Vincent de Paul, and many more organisations, the Kean family continues to uphold a tradition of mutual support within the community.

Sustainability Initiatives

Kean’s Homevalue’s recent investment also signals a commitment to sustainability. As part of the rebrand and upgrade, the store has integrated a SolarPV solution capable of producing 56.35kWp of solar power. Expected to generate up to 28% of the store’s energy needs, this renewable energy system will reduce reliance on external power sources, decreasing the store’s carbon footprint.

Additionally, the garden centre benefits from a 10,000-litre rainwater harvesting tank, which collects water from the roof of the building and polytunnel. This water is used for an underground irrigation system, ensuring efficient and sustainable watering.

New Offerings to Enhance the Local Shopping Experience

The rebranding and expansion have enabled Kean’s Homevalue to introduce an array of new products and services. Among the highlights is a dedicated Euronics section, which offers a wide range of high-quality electronics and appliances. Almost like a store within the store, the Euronics area provides customers with access to televisions, smartwatches, coffee machines and high-end kitchen appliances, all supported by expert advice from knowledgeable staff.

Team members of Kean’s Claremorris.

Additionally, the store now features a Rangemaster Centre and has introduced the Petstop brand, catering to pets of all sizes and meeting the growing demand for pet care products in the local area. With the expanded Homevalue branding, Kean’s also offers an enhanced selection of DIY supplies, gardening tools, paint and homewares, alongside seasonal items like Christmas décor. This comprehensive range ensures that locals can find everything they need in one convenient location.

“Our expansion allows us to maximise our store’s potential,” notes James Kean Jr. “With three national brands now under one roof, we’re a unique destination in Claremorris and surrounding areas. We are a one-stop shop in our locality, and we continue to evolve towards becoming a destination store for our community. We’re proud to save our customers the time, travel and expense of visiting larger urban centres.”

Guaranteed Irish

Kean’s Homevalue’s commitment to local quality is bolstered by its alignment with the Guaranteed Irish symbol, a mark of trust that reinforces the store’s dedication to Irish jobs, products and community. As a Guaranteed Irish member, Kean’s actively promotes the values of provenance, quality, and community-focused service that make a positive impact on the local economy.

“By sourcing Irish products and supporting local jobs, we contribute to a thriving community,” says James Kean Jr. “Our Guaranteed Irish membership is a testament to our commitment to the people and businesses of Ireland, reinforcing that Kean’s Homevalue is not only a family business but also a proud Irish one.”

The Future of Shopping in Claremorris

Kean’s Homevalue is a destination for essential products and also a retail space designed to enhance the customer experience. The store’s welcoming atmosphere, combined with knowledgeable staff and continuous training, ensures that customers receive personalised advice and assistance.

Store Profile

“The changes we’ve made are ultimately about enriching our customers’ experience,” says James Kean Jr. “From ease of access to an extensive product range, we’re dedicated to meeting and exceeding expectations.”

With their recent upgrades, Kean’s Homevalue has positioned itself as a regional leader in retail, combining heritage with innovation to offer a shopping experience that rivals urban centres. The Homevalue rebranding represents a new look and a renewed promise to provide quality, convenience and a commitment to sustainability.

For those seeking DIY supplies, home goods or pet products, Kean’s Homevalue now offers the full range of Homevalue’s trusted products. With improved store standards, cutting-edge technology and a strong focus on local engagement, Kean’s is a prime example of the future of family-run retail in Ireland.

As the Kean family looks ahead, their expanded offerings and Homevalue partnership ensure that they will continue to meet the needs of Claremorris with care, pride and a deeprooted commitment to the community they have served for over two centuries.

Pet Department.

TV & Entertainment Department.

Cookware & Bakeware Departments.

Arigna Biochar Briquettes are black gold

Homes across Ireland are warming to Harvest Flame, the sustainable heating solution. In 2024, Arigna Group became first in Ireland to manufacture and market this renewable biochar alternative to fossil fuels.

Arigna Group has developed a renewable answer for heating homes while tackling climate change, Harvest Flame biochar briquettes.

The company developed Ireland’s first pyrolysis plant to produce this innovative replacement for fossil fuels and has now launched into other markets.

The Roscommon family firm possesses a talent for getting ahead of trends and was the first low-smoke manufacturer in Ireland.

Arigna Group, consisting of Arigna Fuels and BL Fuels, began as Arigna Collieries; an underground mining company in Arigna extracting coal and iron ore.

“Our site has a history of industrial use since the 1870s,” explains Managing Director Brendan Layden, representing the fourth generation of Laydens in the business.

“We’ve always responded to change and challenges. As the coal deposits reduced and technology progressed, it became clear we’d need to pivot.“

In the late 1980s, Arigna Group built a patented, 70,000 tonne per annum, hot cure production facility making low-smoke coal briquettes 24/7 for the domestic Irish and UK solid fuel markets and for export to Europe. In total producing over 1.5m tonnes. Brands Cosyglo and Ecobrite remain market leaders.

More recently, efficiency and environmental impact have come to the fore. As early as the 1990s, Arigna Group built one of the first wind farms in Ireland above the old sites.

Biochar

begins

“The world was evolving and our fossil fuel products had to change,” Brendan recalls. “So, in 2010, then Managing Director, my visionary brother Peter Layden, set about finding a renewable raw material for briquettes to help reduce CO2. We aimed to decarbonise the solid fuel market.”

After extensive research, processing biomass through pyrolysis or torrefaction emerged as the answer. The next pivot; transition to a renewable fuel company and ultimately a carbon sequestration business.

Arigna Group invested in a pilot-scale plant to process biomass residues, densifying them into a higher energy content product, biochar, which is then briquetted for use in open fires or stoves. Over a decade, Arigna tested and refined the process and product, until it was ready to scale to industrial size and install new production machinery in 2023.

Harvest Flame briquettes launched nationwide in winter 2023/2024 and are widely available in retailers. Feedback has been extremely positive. Now the business is entering European markets as one of its largest biochar producers.

But this is only the start, says Brendan. “Biochar has vast potential in the horticulture, agriculture and building sectors. Its uptake will sustain our business over the long term.”

Arigna Group has four UK distribution sites and the Roscommon

base, now a major manufacturing hub combining solid fuel production facilities alongside pyrolysis technology.

The premises also includes areas for packaging, research and development, quality control and customer support, together with ample storage facilities for raw materials and finished products, ensuring a streamlined supply chain.

R&D &T (Technology)

“Embracing technology allows us to improve our sustainability practices, quality assurance and customer support,” says Brendan. “Our advanced pyrolysis systems enhance efficiency, ensuring higher yields while minimising energy consumption and emissions. And we continually refine products to strengthen our offering and deliver cutting-edge solutions founded on rigorous study and the latest science.”

Technology facilitates research and development too, enabling the exploration of further uses for biochar. “By prioritising research, we stay at the forefront of the industry and can respond effectively to emerging challenges and opportunities.”

Company owners and senior management have extensive backgrounds in engineering, manufacturing, environmental science and carbon management; integral to understanding biochar’s role in carbon sequestration and reducing greenhouse gas emissions. R&D is driving innovation, informing product development, enhancing insight into environmental impacts, ensuring regulatory compliance, improving efficiency and fostering valuable collaborations with universities, businesses and regulatory bodies. And benefitting customers and partners. Brendan says “Our robust understanding of biochar’s applications in various sectors, whether agriculture, waste management or industrial, guides the development of tailored products for specific needs.”

We can offer proven advice on how to optimise biochar use for different purposes, for example environmental remediation projects.”

Obstacles

Thriving in an unpredictable, often challenging environment, particularly in this industry, requires a strategic, adaptable approach. Opportunities and barriers shape this sector’s development and influence Arigna’s strategy in its mission to maximise biochar’s positive impact and grow.

Awareness and understanding remains limited among customers and industries that could benefit from biochar. Many businesses and farmers are unfamiliar with its full potential or hesitant to adopt new products without clear evidence of the long-term advantages. Convincing potential users requires ongoing education and demonstration of the value. Bridging this knowledge gap is key to increasing demand across multiple sectors.

Opportunities

Biochar’s ability to sequester carbon is overcoming obstacles. It has now proven its effectiveness in tackling climate change. As more businesses and governments adopt carbon reduction targets and net-zero commitments, demand will rise.

For agriculture, Biochar offers substantial benefits, from improving soil structure and water retention to increasing nutrient availability and reducing the need for chemical fertilisers. For farmers facing increasing pressure to adopt sustainable practices and enhance soil health, biochar delivers a natural solution.

Ongoing research into biochar’s properties is uncovering further uses in construction materials. As an additive in concrete to improve insulation and carbon storage and as insetting material to make buildings carbon neutral or carbon storing. These emerging applications present significant opportunities to diversify and expand.

Changing customers

Domestic consumers can find Harvest Flame at stockists of Arigna Group’s smokeless products across Ireland and the UK. Sales are flourishing as this target market becomes more environmentally aware. “People are asking about cleaner sustainable fuels. Harvest Flame ticks all their boxes.” says Brendan. The commercial biochar market encompasses horticulture, environmental remediation, construction and building materials, industrial heat, research institutions, universities and carbon offset programmes.

For both groups, needs and expectations are evolving in response to transforming environmental, economic and social dynamics. “Increasingly, our customers seek products that have a positive environmental impact; motivated by the need to meet regulatory requirements, achieve carbon neutrality goals and adopt practices that promote ecological balance.

Brendan continues “We see a significant shift towards prioritising sustainability, not just as a compliance measure, but as a core value. Many are asking for renewable solutions to reduce their carbon footprint. By constantly providing customers with products of the future, we protect them.”

Family-friendly

Being a family firm brings added commitment and experience. Layden family members head up an extremely knowledgeable workforce willing to adapt alongside the business. In return, the Laydens have created a supportive, dynamic corporate culture, appreciating that success is largely driven by their people.

Brendan Layden holds a BE in Chemical Engineering and heads up operations and strategy. He is leading the transition to biochar, driving innovation and sustainability with a focus on efficiency and growth.

Conor Layden, Commercial Director, fifth generation, has a BSc in Quantitative Finance and is QFA qualified. He oversees sales, marketing and strategy, and as MD of BL Fuels, manages day-to-day operations of the UK bases.

Shane Layden, Project Manager, also fifth generation applies his BE in Mechanical Engineering and Lean Six Sigma Green Belt to manage the production of Harvest Flame and biochar. He led the commissioning and installation of the two 35k metric tonne machines.

With a BSc in Management and ACMA qualification, Deirdre Maxwell looks after financial operations and governance.

David Layden, Operations Manager, lends 30 years of industry experience to packaging and logistics management.

Supplier Profile

Team development

Maintaining high standards in knowledge, skills and service within a 75-member workforce is key to ensuring the quality and sustainability of operations and continued leadership.

Arigna Group actively promotes from within, providing pathways for progression and motivating staff to continually upskill. Senior roles are often filled by long-term employees who have demonstrated skills and commitment to company values.

Outreach and connectivity

Arigna Group raises awareness through a balanced mix of online and offline channels.

Brendan says, “Using our website, social media, content marketing, direct communication, trade shows, print advertising, partnerships and community engagement, we communicate the value of our company and products, our commitment to sustainability and innovation, and nurture strong relationships with a diverse customer base.”

For Harvest Flame, education, interaction, community-building, targeted advertising and continuous analysis combine to develop meaningful connections with audiences. Consumer messaging that offers useful content helps promote widespread adoption. Strategy is based on actively monitoring market trends and customer feedback. Networking is valuable too. Arigna recognises the power of strong industry partnerships and collaborative initiatives to maintain leadership.

At local level, Arigna Group is creating stable employment in a remote region where job options may be limited. This helps retain talent and prosperity, which supports area business.

Brendan adds “We get involved in our community through sponsorship initiatives including sports teams and school projects, and we’re proudly backing a young Arigna swimmer, Cormac Rynn, all the way to the next Olympics!”

Golden outlook

Brendan is confident Arigna Group has taken the right steps towards a strong future.

“We took a proactive approach to identifying and entering new markets to successfully expand our reach far beyond domestic heating. This has significantly contributed to our growing leading edge in Europe.”

“As we continue to adapt to trends and customer needs, we remain committed to promoting the benefits of biochar, or ‘black gold’, while driving sustainability and innovation across our operations.”

“Our secrets to resilience and success include a focus on innovation, sustainability, strong relationships and operational efficiency. Arigna Group operates with a clear sense of purpose that drives everything we do: to contribute to a more sustainable future for all.”

Further information available from Conor Layden, conor@arignafuels.ie, 071 964 6002

Ideal Homes Show stand showcasing Harvest Flame in October 2024.

Local retailing in the USA

THE HARDWARE CONFERENCE 2025 SPEAKER

Time to count the mangos

We’ve had the same inventory manager on our team for almost two decades. Mark Wasson came to us when the process of “doing inventory” was tedious, manual, and quickly becoming outdated. He not only participated in full-store counting exercises, but he was also in charge of ordering product each week for us.

He carried his trusty clipboard around the store, counting items prior to each order date and would manually input his findings into the system. A day or two later a delivery truck would show up and he accepted the order into our system.

The errors this process caused at POS were tenfold. Mark didn’t have time to go through any backstock on most days and he relied on his eyes to determine order quantities. But up until then, that was the best we could do.

In my last article I highlighted the “BIG 5” – the actionable, measurable data points we track and bonus our team around.

Those Five are:

• Inventory Record Accuracy (IRA)

• Scan Rate

• Employee Engagement

• Overall Satisfaction

• Sales per Hour worked (SPH)

For the next couple editions, I want to take you through a deeper dive into each metric, starting with Inventory Record Accuracy.

As its name suggests, IRA measures to see if the product quantity we have on our shelves matches what our inventory system says we have. These data points can dramatically impact the orders we place, the customer service we provide, and our financial position.

Our company’s goal is to sustain 80% accuracy. This means that 8 out of 10 quantity-on-hand numbers match what’s in the database.

Of course, 100% accuracy would be amazing, but between shipping errors, cashiering errors, data errors, and theft, that simply will never happen. Not only that but the labour costs associated with trying would not be worth it. 80% is a metric that has been proven to put us in a solid position for serving our customers without expending too much labor to achieve it.

Let’s Start With What We Know

Historically, inventory was calculated on an annual or semiannual basis. Oftentimes stores would shut down, employees might work in shifts throughout the day and night to speed up the process, and a full store count of everything inside its walls was documented.

Gina Schaefer is a visionary entrepreneur and dynamic keynote speaker, best known as the founder of a chain of Ace Hardware Stores, acehardwaredc.com. With nearly 22 years of experience, she has transformed a single hardware store in a neglected neighborhood into a thriving enterprise with 13 locations across Washington, D.C., Maryland, and Virginia. Gina’s business not only provides essential services but also empowers the community, including the recovery community, by fostering an inclusive and supportive workplace.

Research proved that this process typically introduced more errors than already existed and created an average error rate of 30% despite the fact that it was done by “experts”; an internal team that knew the store well or outside companies that charged thousands to get the job done faster.

Next Up - Cycle Counting

The next phase in the inventory revolution became cycle counting.

Stores were instructed to ALWAYS be counting inventory, but in four-foot sections so that items were being counted in a more structured way. This process seemed more manageable, and we were catching empty pegs and zero quantity on hands more quickly and frequently. As a result, we recaptured lost revenue more quickly by paying more attention to what was on the shelves.

But like its predecessor, cycling counting was not a perfect solution.

Time to Count the Mangos

Then Dan O’Haver introduced my team to his research and his solution on how to most efficiently and effectively manage our inventory accuracy.

Dan estimates that the average store introduced $30,000 in errors in their databases participating in cycling counting. Furthermore, if a section being counted held 100 items, data showed 33 errors were introduced! We were spinning our wheels with this method as well.

Local retailing in the USA

Dan is a third-generation Ace Hardware retailer who affectionally earned the nickname “Mango Dan” over a decade ago. His grandfather, the founder of Dan’s two store chain, used to say “It’s time to count the mangos” when he would close up shop and start tallying shelf totals. But by the time Dan took over the family business, he knew there had to be a better way and went on to found a software company called Mango 2007, (now Mango Report).

The “big disconnect” Dan said, “was between what is actually on a retailer’s shelves versus what their computer system claimed was there and if you’re only looking for errors once or twice a year, the errors are more onerous to catch. The adage “garbage in, garbage out” takes on an even bigger meaning here. Also, more than half of our customers are single store or two-store owners. The system costs about 1/10th of the cost to hire an outside company to perform a physical inventory. That alone easily ROIs, plus there are other benefits of the system including exception reporting, assortment reporting, order point suggestions, back stock processing, and show buying deal scoring, and more!”

Current Evolution

Cycling counting, while a step up, still introduced errors so the current iteration, introduced by Dan and his team has a laser focus on two things:

• Negative quantity on hand based on a daily inventory report

• Shooting the outs daily

This process allows you to determine a few things

* Is the peg really empty?

* Why is it empty?

* Do you need to look at backstock?

It also allows you to set some clear guidelines in order to:

• Determine better minimum order points so that you don’t run out of high selling items

• Establish maximum stock levels on items that are frequently bought in clusters

• Reduce wasted footsteps restocking low cost items

• Ensure project quantities are always available

• Identify frequently stolen or mis-shipped items

Bringing It Full Circle

I think it’s important to note that Mark Wasson, the inventory manager I mentioned at the beginning of this article, was with us every step of the way in our inventory evolution – he was not always comfortable with change, but he was always willing to improve how he was helping us grow our business and maintain record accuracy.

I caught up with Mark to get his current opinion on IRA – now that he’s been in charge of making it work across our 13 locations for the past 17 years.

How has your role evolved?

We went from being product focused to being software focused. Counting individual items was the “old way” and now it’s counting what is important.

My primary focus when I started was one store with a daily focus to get new items on the shelf. I bet that was taking me about 32 hours a week for $350,000 of product.

There wasn’t enough to focus on whether we had enough inventory or the right inventory. Twenty years and a good software program later, my focus is on 13 locations requiring 12 to 16 hours a week to manage $8.5 Million dollars in inventory. That’s allowed the company to grow and help customers better. Cleaner inventory means we can better serve our customers because we have what they want, when they want it. It means our CFO is happier with the numbers he’s budgeting from and reporting on. We have a much better understanding of the return on our investment.

Where do you see the most errors occurring?

Without a doubt, the majority of our errors occur at point of sale; meaning when a customer is being checked out, items are not scanned into the system properly which affects the quantity on hand numbers. Let’s face it, anytime a human is involved in a process, whether cashiering, receiving or data entry, we have to assume some margin of error.

How do you mitigate those errors?

We have cashier testing that doesn’t stop with just the cashiers. Anyone who touches a cash register including managers and back-office staff are required to go through testing. We create a basket with like items that would be easy to confuse to help our team focus on our mantra “Scan every item, every time”. It’s easy to think you are ringing up six of the same items when in fact the items just look alike - and all of a sudden, you’ve created a new error in inventory.

Have you a method for calculating lost revenue due to outs?

Yes, we calculate .58 cents per day per item. If we have 100 items out of stock the formula is 100 items x .58 = $58USD per day. You can see how that can add up to a lot of money over the years.

What advice do you have for retailers just getting started?

Audit your process – how are you counting and tracking now? Then invest in improvement; pay for software, hire a consultant or a coach, include your team members throughout. We’ve made the mistake of thinking “we’re really good at this” but when we take a deep dive, we see old habits have been reintroduced.

What did you do with that old clipboard?

It hangs behind my desk as a reminder to me that growth and change is necessary to run a first class hardware business.

If I can provide any more details, please don’t hesitate to contact me. I can be reached at gina@acehardwaredc.com

A View from Europe

The Mediterranean DIY gem

Our colleague from Belgium Thierry Coeman shares with us his more than three decades of experience in the International Home Improvement Sector.

A relentless drive keeps pushing me to seek out the best in DIY and Home Improvement. And yes, finding true gems that still stand out with their unique strengths is no small feat in 2024. Across Europe, both retailers and suppliers are under pressure, facing multiple challenges including the unpredictability of seasons. For most companies in our sector, the final quarter of the year will once again be decisive for closing the year in the black.

This time, I’m heading to Cagliari, the capital of the Italian island of Sardinia, with one burning question I hope to answer: how can independent retail stores survive, and more importantly, what are the fundamental factors for remaining relevant amidst the competition with established European Retail Chains?

I found an answer to this question within just a few minutes of my arrival, without a word being spoken. The Fadda family’s management team warmly welcomed me in the office of the family patriarch, which also serves as the core decision-making room where weekly discussions shape the family business. Francesca is the creative marketing mind, Lorenzo handles purchasing and operations, while the eldest, Roberto, serves as the CEO. He also leads the Bricolife Consortium as its chairman. All three together, the leading CFadda generation, seem to have visionary insights and are willing to share these with their peers and across Borders.

When Cosimo Fadda, the founder of the current DIY enterprise, enters the office, he immediately sensed the atmosphere of an unconventional interview.

The Unique Sard DNA

Our conversation quickly focused on CFadda’s unique DNA. “The building blocks of our DNA consist of three cornerstones,

seamlessly integrated,” Cosimo explained. “These have driven this triumvirate for over forty years, and I still participatethough now from the sidelines - as a sparring partner at this epic family table,” he added proudly.

Honesty, Modesty, Passion are not just catchy phrases on a company presentation or website. For CFadda, these core values act as catalysts in every strategic move. Transparency, a simple organisational structure, and strong connections with all stakeholders are natural extensions of these values. As the family patriarch, Cosimo has added a fourth cornerstone: Harmony.

“Every day is a blessing when I see my three children, individually or together, fully engaged in the business,” he says. Harmony holds immense value in a family business. It’s about character, but it’s also about the daily effort we put into synchronising our three core values, allowing us to continue leading this beautiful company harmoniously. This synergy is strengthened by complementary skills within the team. Within this context, CFadda’s ethical code was created. It connects the three pillars of business governance: values, skills, and relationships with stakeholders.

Not

words, but needs

My initial question gained further depth as the fourthgeneration Fadda managers shared how they have translated CFadda’s DNA and values into daily operations. The balancing of the physical store and online presence, adapting pricing strategies to consumer purchasing power, integrating evolving digital technologies, and taking responsibility for climate impacts, especially seasonal changes. For Francesca, Marketing Director, this last aspect is the most crucial: CFadda’s ultimate mission is to become state of the art in sustainability. And her drive is contagious!

“We work on each of these challenges daily, as they push us forward and compel us to stay ahead. And moreover, we keep on benchmarking our company with colleagues, nationally and internationally” conclude both Francesca and Roberto.

The two store visits - to the CFadda Qui city concept in the San Benedetto neighbourhood and the classic DIY format on Via Calamattia, opposite the headquarters - quickly confirmed that the company’s vision, mission, values, and skills truly shape daily operations. Across all processes - product selection, merchandising, in-store marketing, extensive service platforms (kitchen, bathroom, indoor and outdoor furniture, tailor made customer services), and pick-up points - the unique identity of CFadda and the pride of its employees’ shine through.

La vita è bella

Hundreds of independent retailers, from Hammerfest to Tarifa, (the far north to the far south of Europe) are searching for rational and emotional inspiration to reinvent themselves. An independent DIY organisation that has already carved out 140 years of regional history while setting the course for the future proves itself a credible cross border benchmark. The formula for success isn’t simple. Yet, CFadda humbly shares its secret: DIY is, and will always remain, a people’s business.

Every day, customers visit our stores with the same expectations: seeking advice, learning new skills, and making informed purchases. The challenge is to meet these expectations, with or without the aid of technology. CFadda master’s this art and continues to pass it down from generation to generation, ensuring all stakeholders stay engaged. And thus, the circle continues, with everyone living on in harmony.

The most obvious proof of this harmony is symbolically found in the trophy for Best Italian Retail Chain, which the company has won for the fourth consecutive time, awarded by the entire Italian population.

The Power of the Network

CFadda’s unique character has become a catalyst for hundreds of independent retailers across Italy. Over the past decade, Roberto Fadda has been the Italian standard-bearer for the values of independent entrepreneurship. For three years, he has been leading the Systema Consortium, established in 2015, which unites the purchasing power of Bricolife and Brico Io, and serves simultaneously as the chairman of Bricolife.

A View from Europe

Today, more than 200 independent Italian DIY stores and 180 Italian suppliers are part of the Systema Consortium, based on strong cooperative purchasing policy agreements, which boasts a total turnover of €700 million. “It goes far beyond simply leveraging combined purchasing power,” Roberto explains. “Systema is, above all, a meeting platform, a voice, a forum for hundreds of Italian family businesses looking to prepare the next generation for the challenges ahead.”

Sprezzatura

It may seem effortless, but it’s not. The challenges facing both the Home Improvement and Garden sector, together with the independent retailers, are only growing.

For those who constantly reassess themselves, surround themselves with the right people, seek out tomorrow’s solutions, and invest wisely, there is still a place in this challenging and promising universe.

There’s a beautiful Italian term that captures the right mindset for this: Sprezzatura - a natural attitude that makes complex things appear simple. Lorenzo Fadda provided CFadda’s team with a T-Shirt mentioning ‘Sprezzatura’ as a state of mind, naturally.

Many thanks to the Fadda family for sharing their DNA with their Irish and European colleagues. Grazie mille e tutto l’onore al Dottore Cossimo Fadda!

Technical Form CFADDA

Number of Stores Sardina: 12

Average Footprint: 2,000 m²

Average Number of SKU’S per store: 18,000

Overall FTE Employees: 140

Average Turnover by Store: €2.7 Million

Technical Form Bricolife

Number of Members: 18

Number of Stores: 90

Total Store Area of all members: 190.000 m²

Annual Turnover: €320 Million

Francesca Fadda, Marketing Director & Roberto Fadda, CEO.

Steve Collinge

THE HARDWARE CONFERENCE 2025 SPEAKER

Preloved, reclaimed & recycled

The retail trend that’s here to stay?

In recent years, our industry has undergone a significant transformation. Driven by both increased consumer awareness of the need for sustainable products and practices and larger established businesses and PLC’s leading the way.

Among the most exciting and impactful trends in the broader retail sector in the UK is the growth in demand for preloved, reclaimed, and recycled products. These terms, once associated with second-hand shopping or small niche markets, are becoming mainstream as more and more consumers and retailers embrace the principles of the circular economy.

Although the recycling and reclaiming of products for the home has been around since Medieval times, the retail industry was formed and grew rapidly on creating a compelling desire within consumers for new products. We’re all influenced by shiny, new things – the very latest phone, new clothing or the on-trend look within our own homes and gardens.

This has been the case for decades and was single-handedly responsible for fuelling the growth of retail as we know, from the development of high streets to chain stores, out of town big boxes and the online retail revolution, including Amazon.

For many consumers, despite the fact the majority of us live in ‘pre-loved’ houses and drive ‘second hand’ cars, the thought of buying second-hand products from a normal retail store is simply not on our radar. We just don’t expect to see second hand products whilst walking round a DIY store or garden centre and would probably refuse to buy them anyway - but why is that?

Fortunately, the younger generations, Millennials and particularly Gen Zs, don’t seem to have the same issues. Whether that’s because they have been forced to consider buying pre-loved or second-hand products to get what they want, due to increasing cost of housing or simply high living costs, is hard to say, but it probably makes sense.

If you think about it, for DIY consumers, it really doesn’t make a lot of sense to buy a brand-new power tool, that’s travelled half-way around the world, use it for 30 minutes and then store it

in a cupboard or garage for 12 months until it’s used again. It would make far more sense to buy an approved, used product at only a proportion of the original cost or even rent one, if only that option was available.

Many well-known brands from eBay to Depop and from Etsy to Vinted have achieved stellar growth by selling pre-loved fashion, but it’s a complete mystery to me as to why it’s taken so long for this trend to become accepted and established within the Home Improvement sector.

Why does it make sense?

But why does it make sense for consumers to buy Pre-loved, Reclaimed or Recycled products?

Environmental Benefits: Buying preloved items means consumers are reducing waste and minimising the need for new products to be manufactured, helping to lower carbon footprints and conserves natural resources.

Cost Savings: Buying preloved can often be a more affordable option, which appeals to budget-conscious consumers.

Waste Reduction: Reclaiming materials from old structures, furniture, or textiles diverts waste from landfills and reduces the demand for new raw materials.

Heritage and Craftsmanship: Reclaimed goods often carry a sense of history and craftsmanship. Reclaimed wood furniture for example may have unique textures or patinas that mass-produced items simply cannot replicate.

Innovation and Technology: Advances in recycling technology mean that materials once considered non-recyclable can now be repurposed into new products, offering greater possibilities for sustainability in retail.

Well, I’m pleased to say that finally, it looks like the major retailers are starting to dip their toes into this growing opportunity, let’s look at some of the latest initiatives.

Screwfix Refurb

In early 2022, Screwfix was one of the first mainstream retailers to launch a refurbished power tool offer. Back then, the range consisted of 700 products and in the first year, they successfully

refurbished over 75,000 items. The ‘returned’ products are fully PAT (Portable Appliance Testing) and functionality tested, all components and instructions are checked, cleaned, and refurbished so customers have everything they need to get the job done.

The refurbished tools are also supplied with all accessories and most importantly benefit from a one-year guarantee, to give the much-needed reassurance.

Last month Screwfix announced a further expansion of their refurbished product capability, announcing that they had refurbished more than 250,000 products since launch of the scheme.

This year more than 90,000 products have been processed through their refurb facility in Stafford, where each item is thoroughly inspected by technicians before being prepared for re-sale or recycling.

Their sister company B&Q is also moving into this space with their own ‘Refurbed by B&Q’. In October, B&Q announced that it will be expanding the way its customers can use and purchase tools – offering a range of refurbished tools as part of its Refurbed by B&Q range as well as by expanding its tool hire service for customers not wanting to commit to a tool purchase.

The Refurbed by B&Q is a range of professionally refurbished tools that are sold at a discounted price on diy.com. The tools are sourced from customer returns, which are then processed by B&Q technicians to ensure they meet ‘like new’ standards.

Ikea Buyback and Resell

I guess it’s no surprise to see IKEA testing and trialling new ways to disrupt their own business model. They’re regularly at the forefront of finding new and innovative ways to meet consumer needs and to attract new customers to their brand.

The Swedish homeware giant first introduced their BuyBack and Resell programme back in 2021 whereby shoppers could sell back their IKEA products to get in-store credit, making their next purchase more affordable. Products in good condition were then resold in the store’s Re-shop and Re-use section.

Steve Collinge

Providing the retailer with another lever to drive store footfall, between November 21st and 2nd December 2024, all IKEA family members in the UK received an extra 25% on top of their normal estimated BuyBack price when selling items back to IKEA.

The Business Case for Sustainability

Retailers are increasingly seeing the financial and ethical benefits of embracing sustainability, particularly through preloved, reclaimed, and recycled goods. Businesses offering these types of products can:

Attract New Customers: Millennials and Gen Zs, in particular, are highly concerned with the environmental impact of their purchases. A brand that offers preloved, reclaimed, or recycled goods can build strong brand loyalty among these consumers.

Drive Differentiation: As sustainability becomes more mainstream, it’s no longer just a “nice-to-have” feature—it’s an expectation. Brands that go the extra mile to offer truly sustainable products can stand out in a crowded marketplace. Deliver Cost Efficiency: Reusing materials and repurposing goods can often be less expensive than sourcing entirely new materials, making it a cost-effective strategy in the long term.

Conclusion

It’s clear to me that the demand for preloved goods is on the rise. In 2023, Statista, www.statista.com, believe that the global market value for second-hand, pre-loved and resale clothing was estimated to be worth 197 billion U.S. dollars. This value is projected to rise rapidly in the coming years, increasing by roughly 100 billion dollars by 2026.

In the Home Improvement sector, this figure is so tiny, it cannot even be calculated, but as the retail landscape evolves, and the concepts of preloved, reclaimed, and recycled goods becomes even more acceptable, now is the time to consider what your business is doing in this space.

These movements are not just about reducing waste- they represent a fundamental shift in how we value and consume products. Whether you’re a consumer seeking unique, affordable finds, or a business looking to innovate and meet the demands of younger eco-conscious shoppers, embracing these principles is not only good for the environment - it’s actually good for business, too.

Steve Collinge is an international speaker, influencer, retail commentator and executive editor of Insight DIY. You can follow Steve on LinkedIn and X.

Trends for 2025: Embracing EDI for streamlined operations and growth

Your market and ecosystem never stop evolving – that’s why it is more important than ever to have control over meeting your internal and external commitments.

Whether you are here to grow your revenue, improve your customer relationships, or drive operational efficiency, it’s time to let Ecosystem Integration deliver your outcomes faster. As we move into 2025, hardware suppliers and retailers in Ireland are navigating a rapidly evolving landscape shaped by consumer expectations, digital transformation, and the need for operational efficiency. One of the key enablers of growth and operational efficiency in the hardware sector is Electronic Data Interchange (EDI).

E-Commerce and Omnichannel Retailing: Powering Growth with EDI Integration

With consumers increasingly shopping both in-store and online, hardware suppliers and retailers must leverage EDI to ensure fast, accurate order processing and seamless inventory management.

EDI for E-Commerce: EDI systems help retailers manage orders, invoices, and shipment tracking efficiently across multiple sales channels. By automating the exchange of critical business documents, retailers can significantly reduce manual errors, improve order accuracy, and enhance customer satisfaction. As hardware retailers scale their online operations, EDI becomes essential for managing high volumes of orders, inventory, and returns in real-time.

Omnichannel Efficiency: Integrating EDI with physical stores, warehouses, and digital platforms ensures that hardware retailers provide a unified experience for customers, whether they are shopping online, in-store, or through mobile apps. EDI enables real-time inventory tracking, ensuring that product availability is always up-to-date, helping to avoid stockouts and ensuring faster fulfilment across all channels.

Supply Chain and Inventory Management: Streamlining with EDI

Effective supply chain management is crucial for hardware suppliers and retailers to meet growing consumer demand while managing costs. EDI technology plays a central role in optimising supply chain operations, enabling businesses to react faster to changes in demand and reduce inefficiencies.

EDI for Order Processing: By automating purchase orders, invoicing, and shipping notifications, hardware suppliers and retailers can reduce lead times, minimise errors, and improve cash flow. With the increasing complexity of supply chains,

particularly with international suppliers, EDI ensures that transactions between suppliers and retailers are processed quickly and accurately.

Inventory Visibility and Optimisation: EDI helps retailers and suppliers gain real-time visibility into inventory levels, helping to optimise stock levels across various locations. By integrating EDI with other enterprise systems like Enterprise Resource Planning (ERP) and Warehouse Management Systems (WMS), businesses can automate inventory replenishment, streamline order fulfilment, and reduce excess inventory or stockouts.

Customer Experience: Enhancing Service with EDI Technology

As customer expectations continue to evolve, hardware suppliers and retailers must find ways to provide faster, more personalised service. EDI is a key enabler of improved customer service, offering benefits that directly impact the overall shopping experience.

Faster Order Fulfilment: EDI integration ensures that orders are processed more quickly, reducing the time from purchase to delivery. By automating the exchange of order information, invoices, and shipping updates, retailers can offer faster delivery times, which is critical in the hardware sector, where timely product availability is often essential for customers.

Improved Communication with Suppliers: EDI facilitates smooth communication with suppliers by automating order confirmations, delivery schedules, and shipment notifications. This transparency allows retailers to better manage customer expectations and reduce order delays. Hardware retailers who implement EDI will be able to provide more accurate delivery timelines and real-time updates, leading to higher levels of customer satisfaction.

Conclusion: Unlocking Growth with EDI Technology

For Hardware Association Ireland members, embracing Electronic Data Interchange (EDI) technology in 2025 is essential for staying competitive, improving operational efficiency, and enhancing customer satisfaction. By leveraging EDI, hardware businesses can create a more agile, responsive, and data-driven operation that is well-positioned to meet the demands of today’s digital economy.

For hardware suppliers and retailers looking to future-proof their business, investing in EDI technology is not just a strategic advantageit’s a necessity.

www.celtrino.com

MEAGHAN OXLEY

Business Development Manager

A

Employee Assistance Programme (EAP):

confidential service that provides mental health support to your employees

The Covid-19 pandemic is partially responsible for the mental health issues we now find ourselves facing. However, there are many other reasons including the costof-living crisis, physical ill-health, a rise in the use of social media, general world events, and many more that play a part in where we are today.

Whilst we are far more accepting, understanding and supportive of those struggling with mental health issues, the packages of support for mental versus physical health are sometimes worlds apart.

What is an EAP:

An EAP is a confidential service funded by an employer that provides a 24/7/365 helpline for employees to call for support. When an employee calls the dedicated line, they will speak to a counsellor who will provide immediate assistance. There is no limit to the number of times they can call, and the line is never left unanswered. There is also the option for employees to be referred to short-term solution focused counselling for up to six sessions per concern per year.

Benefits of an EAP:

This service allows employees to discuss issues such as financial planning, legal advice, family care, anxiety, stress as well as traumatic events, etc. EAPs are intended to reduce absenteeism, increase morale and promote a healthier work environment.

About PAM Wellness:

We were born out of a need to support our clients and service users from a holistic health and wellbeing perspective in 2009, expanding on the physical health and rehabilitation services that our occupational health sister company PAM OH has expertly provided since 2004. Together we operate under our parent company PAM Group who recently acquired the leading OH provider Corporate Health Ireland (CHI) based in Dublin and Cork.

Our EAP service:

Our high-quality EAP includes the below

Meet Your Contact:

I am Canadian-born Meaghan Oxley, Business Development Manager, and I lived in Dublin for several years before moving to Yorkshire in England and joining PAM Group on the Wellness team.

The time spent in Dublin gave me great insight into the physical and mental health services available.

I am passionate about my work, with a personal mission to reach as many businesses as possible to educate about the options available allowing employers to provide this muchneeded service.

Free Demo:

If you would like to demo the app or have any questions around the EAP service, please contact me directly.

Email: meaghan.oxley@pamgroup.co.uk Mobile: +44 7741 370 844

Scan this QR code for more information.

The risks of not having an effective drug and alcohol testing policy in the workplace

In any workplace, safety and operational efficiency are nonnegotiable. Yet, one critical element that often goes unaddressed is the management of substance use through a valid drug and alcohol (D&A) testing policy. The absence of such a policy can leave businesses vulnerable to a range of risks, from heightened accident rates to legal and financial repercussions. This article explores the far-reaching consequences of neglecting to implement an effective D&A testing policy, and why businesses should act before it’s too late.

1. Increased Workplace Accidents

Substance abuse, whether it’s alcohol or drugs, impairs an employee’s judgment, reaction time, and overall ability to perform their duties safely. Industries like construction and manufacturing, where physical labour and machinery are involved, are especially prone to accidents caused by impaired workers. Without an effective testing policy in place, businesses expose themselves to a higher risk of workplace incidents, which can lead to injuries or fatalities, along with costly legal repercussions.

In Ireland, the Safety, Health and Welfare at Work Act 2005 places a legal obligation on employers to ensure a safe work environment. Without proper testing, companies may fail in this duty of care. Furthermore, 19 prosecutions concluded in 2023, with total fines amounting to €1,377,500 as consequence for non-compliance1

Legal and Financial Liabilities

Non-compliance with D&A regulations can result in hefty fines and lawsuits. In Ireland and many other jurisdictions, employers are required to meet strict health and safety regulations. Failing to test for substance abuse can leave companies vulnerable to negligence claims. The absence of testing policies makes it difficult for employers to prove they took the necessary precautions, leaving them open to legal actions following incidents.

3. Reduced Productivity and Increased Absenteeism

Employees struggling with substance abuse typically have higher absenteeism rates and lower productivity. Without a D&A policy in place, businesses have no effective way of managing this issue, leading to poor performance and missed workdays. This can disrupt operations, increase workloads for other employees, and negatively impact overall business output.

In 2016, alcohol-related absenteeism in the workplace resulted in the loss of up to 283,866 workdays, costing the economy as much as €195 million annually. These figures don’t account for

the additional costs stemming from workplace accidents and reduced productivity2

Higher Employee Turnover

Employees who misuse substances are more likely to exhibit erratic behaviour, poor work performance, and disengagement, which often leads to dismissal. However, without a proper testing policy, companies may only realise these issues when it’s too late. A lack of support mechanisms for those dealing with substance abuse can also push valuable employees out of the door, resulting in higher turnover and recruitment costs.

5. Reputational Damage

In industries where safety and reliability are key, such as construction, transport, and logistics, a failure to implement proper D&A testing can significantly damage a company’s reputation. Clients, partners, and the public may question the company’s commitment to safety and worker welfare, leading to lost contracts and diminished trust.

6. Lack of Support for Employees in Need

An effective D&A policy not only protects the business but also provides a safety net for employees. Without proper testing, workers struggling with substance abuse may not receive the help they need. A robust policy may include rehabilitation and support measures, showing employees that their well-being is a priority.

Conclusion

The consequences of neglecting workplace drug and alcohol testing can be severe, from increased accidents and legal risks to financial losses and reputational damage. Companies must prioritise the creation and implementation of comprehensive D&A testing programs to ensure safety, compliance, and overall business success.

For tailored testing solutions, contact Randox Testing Services for a reliable partner in workplace drug and alcohol testing solutions. Learn more at www.randoxtestingservices.com Contact them at testingservices@randox.com, or one of their dedicated Ireland Sales Representatives: Redmond O’Sullivan, redmond.osullivan@randox.com & Paul Simpson, paul.simpson@randox.com

References

1. HSA (2023). Annual Report 2023. [online] Health and Safety Authority. Available at: www.hsa.ie/eng/publications_and_forms/publications/corporate/ annual_report_2023.html [Accessed 21 Oct. 2024].

2. HealthyIreland (2022). Alcohol and Drugs. [online] Healthy Workplace Ireland. Available at: https://healthyworkplace.ie/areas/wellbeing-areas/alcohol-and-drugs/

VINNY KELLY Director / Recruiter, Tactical Talent

Job offers in today’s market: Essential do’s and don’ts

The Hardware Sector in Ireland has become highly competitive for talent. Attracting and meeting the right candidates is increasingly difficult, and the offer stage can often present obstacles. With significant time invested by business stakeholders throughout the recruitment process, having an offer rejected is far from ideal. However, managing the job offer effectively can be the key to securing your desired candidate instead of losing them to a competitor.

In our experience, here are the key things to get right, when making a job offer.

1. Timing is Key

Once a decision has been made, act quickly. The best candidates are often considering multiple opportunities, and a delay in extending an offer can result in them accepting a position elsewhere. Timing is everything - when you know the candidate is right for the role, make your move decisively.

2. Personalise the Offer

Tailoring the job offer to the specific candidate goes a long way in making them feel valued and wanted. Start by reiterating the positive feedback from their interviews, highlighting the skills and attributes that make them the perfect fit for the role. It also helps address any doubts the candidate may have about how well this opportunity fits their long-term career goals.

3. Present the Full Package, Not Just Salary

While basic salary is usually the most important aspect of the offer, ensure you outline all benefits and perks, including bonus structures, health insurance, pension contributions, any work/ life balance initiatives, and opportunities for career progression. For candidates who will spend most of the working day on the road, the company car on offer can be a really important aspect of the package so don’t forget to provide all the necessary details on this.

Some of our clients, once the offer terms are broadly accepted, arrange an informal meeting with the candidate, often over coffee, to review the offer and start welcoming them to the team. If you can, this gesture adds a personal touch and helps reassure the candidate during a major career decision, boosting their confidence and excitement about joining your company.

4. Prepare for Negotiations

Be prepared for some negotiation - it’s normal and can be handled professionally. At Tactical Talent, we work closely with our clients to identify what will secure the candidate and what matters most to them in the offered package. We’re always transparent about the candidate’s current salary and minimum

expectations, which helps avoid issues at the offer stage. Most candidates seek a slight salary increase when moving roles, unless the new role offers significant career development or a strategic lateral move.

In our experience, offering a candidate less than their current salary rarely works. It doesn’t make financial sense for them and often leads to a negative start in negotiations, leaving the candidate disappointed. We’ve seen deals fall through at this point, even when the company was willing to increase the offer later.

Remember, the goal of the negotiation is not just to get the candidate to accept the offer but to ensure they are satisfied and excited to join your team. With the right initial offer, we find that most negotiations don’t become lengthy.

5. Partner with a Recruitment Agency for Expert Guidance

If you’re using a Recruitment Agency, make sure to leverage their inside knowledge about their candidates expectations during the offer stage. We offer our clients insight into the candidate’s reaction to the offer and their chances of acceptance. Candidates will often give a recruiter a really honest assessment of how they feel about an offer that they wouldn’t necessarily give to a prospective employer.

Effective collaboration with your consultant at this stage can significantly increase the chances of a successful hire.

Conclusion

Managing a job offer goes beyond sending an offer letter; it involves timing, personalisation, and a compelling package that makes the candidate feel valued. Clear communication, flexibility, and transparency lay the foundation for a strong, lasting professional relationship.

Tactical Talent are industry specialists in hardware recruitment and a Corporate Partner of Hardware Association Ireland.

Contact either Vinny Kelly or Iseult McLaughlin for a discussion around your hiring needs. Email info@tacticaltalent.ie, phone 01 907 9192 or visit www tacticaltalent.ie

The seven challenges Irish businesses face when making foreign currency payments

Irish businesses see international trade as crucial for growth, but cross-border payments come with many challenges, including hidden fees, uncompetitive exchange rates, and complex processes. Overcoming these obstacles is vital for businesses to thrive globally.

1. Currency Conversion Costs

Smaller businesses often receive poor exchange rates compared to larger firms. Significant mark-ups by some providers shrink profit margins. Lack of hedging services (e.g. FX Forwards) also expose small and medium enterprises (SMEs) to foreign exchange risks. Many SMEs underestimate these risks, leading to unexpected financial losses.

2. High Payment Processing Fees

Cross-border payments often carry high fees, such as international wire and currency conversion charges. For urgent transactions, some providers charge up to €50. These costs hit smaller firms harder, especially those with thin margins, making low-cost payment options essential for competitiveness.

3. Lack of Dedicated Account Manager

Unlike in the past, today many businesses, especially smaller firms, do not have a dedicated account manager at their banks. This creates stress for finance teams when payment issues arise, as personalised support is harder to access. Customers much prefer human interaction in banking, highlighting the demand for better service.

4. Transaction Delays

Complex regulations and manual checks often cause delays in foreign currency payment processing. Incorrect details, such as IBANs or SWIFT codes, can add days or weeks to transactions. Banking infrastructure differences between countries can also slow down processing times, disrupting operations. Not having a dedicated account manager to help resolve the issue can further add to the delays.

5. Regulatory Compliance

Navigating the regulatory environment for cross-border payments can be overwhelming for many firms but particularly SMEs, which often lack the resources to handle compliance issues. Meeting anti-money laundering and other regulations adds complexity and increases operational costs.

6. Fraud and Security Risks

Cross-border transactions expose businesses to security threats, such as phishing scams and fraudulent activities. In 2023, SMEs in Ireland lost €10 million to email-related fraud, with cases rising by 25%, www.fraudsmart.ie/2024/07/12/sme-fraud/ Stronger fraud protection measures are essential to safeguard businesses.

7. Limited Access to Payment Options

In some markets, many Irish businesses face restricted access to international payment methods. Without the ability to pay in local currencies (e.g. Chinese renminbi or Indian rupee) businesses risk losing out on more advantageous pricing, and potential global growth opportunities.

Addressing these challenges is key to Irish success in global markets. By adopting transparent, innovative and cost-effective payment solutions, businesses can protect their bottom line and improve operational efficiency.

If you would like to find a solution to address any crossborder payments challenge you may have, please reach out to John Barry, jobarry@fexco.com, (066) 9799041 or visit Fexco International Payments.

Please scan the QR code to discover how Fexco can help you to optimise your cross-border payments process, or visit www.fexco.com

Stafford’s launch new Spring 2025 catalogue

Stafford’s are delighted to launch their new Spring 2025 catalogue. This season’s catalogue is packed with brilliant offers and great ideas, which are sure to increase your category sales in the coming 2025 season! Their Spring stock is arriving early, they have some great offers available right now. Be sure to contact your sales representative for full details or make an appointment to visit their extensive new showroom at Bellefield, Enniscorthy, County Wexford Y21 E0F5.

If you’re in the gardening business look no further than Stafford’s for your Gardening Line-Up for 2025. Their extensive Range of Truper and John Deere Brands covers a comprehensive program of Garden Tools, Wheelbarrows, Watering Hose Range including a new four ply extra heavy-duty professional Hose and a new extended range of Lay-Flat Hoses and other Gardening Implements. Lookout for Protool Sprayers, Hose Fittings, Garden Tools alongside their traditional Garden Offering. Stafford’s are supporting you for over 77 years!

Call them today on 053 936 7246 or email sales@stafford.ie

SKIL Power Tools bring unprecedented sales

International Tool Industries (ITI) is the sole distributor of the SKIL Power Tool brand in Ireland and has been growing sales of this product range year on year. SKIL Power Tools currently celebrates 100 years of power tool manufacturing and was one of the first to introduce the circular saw, commonly known as the SKIL saw, a product that has been used on construction sites for decades.

SKIL Power Tools have developed their own cordless battery platform, offering a broad range of DIY and professional construction tools, supported by an excellent affordable garden range of cordless products, consisting of a battery platform ranging from 2.0AH to 5.00AH batteries.

SKIL as a company have taken a very detailed approach to the market and the demands from the professional trades’ person. They have introduced the professional XP range of cordless tools, a more robust and longer run time battery, supporting a brushless motor.

SKIL having total confidence in their products and offer a five-year guarantee on most models and up to three years on their range of batteries. Their focus is always on keeping the end user in mind, offering 100% total customer satisfaction.

ITI General Manager Don O’Toole is pleased to say that “SKIL Power Tools have brought unprecedented sales to the company and it complements our other power tool brands we sell, in a very competitive market. Our sales team are completely focused on delivering the best results possible with this iconic brand now and into the future”.

International Tool Industries launched the new Professional XP range at The Hardware Show in the RDS Dublin earlier in the year, where visitors showed great interest in the new design and the improved performance levels offered by this quality tool, so much so, the orders were plentiful from new and existing customers.

As Christmas approaches, SKIL Power Tools are the perfect gift idea for the professional and DIY users. For more information visit www.internationaltoolindustries.com

KNOWLEDGE IS POWER

The trades want convenience

As we all know the visit to the hardware or builders` merchant store is often time pressed, with the tradesperson needing to get to site to start or continue work, so it’s important to consider convenience.

Andy King, Trend Tool Technology’s Training & Standards Manager offers his thoughts: “Ideally, they would want to visit as few stores as possible – so, reduce the chance of them shopping elsewhere by ensuring that you carry the appropriate range and become the one-stop solution.“

Is it just about range and price? Partly, but not solely. Don’t assume that preferable means cheapest. Trades are well informed and know which products are appropriate to the level of finish and speed they require. So, make sure you offer products at different price points to capture different requirements on longevity and quality.

It’s not safe to assume that cheapest is the best first choice, or that discounting always drives sales - so before promoting price, consider the ability of your customers to trade up and down your range. Customers are less sensitive to price than they are to availability and appropriateness for the task in hand. Have a look at your local competition. How much competition is there? What ranges do they offer? Are you competing on range and availability? What nearby stores sell complementary products? What do your customers tell you about them?

They want information

Make the choice easy. Time-pressed customers want to spend as little time finding the products and ensuring job-suitability as possible.

One way of helping is with in store communications. Because the purchase journey doesn’t start and end in the store, and neither should your communication.

Website content is of considerable importance, even if you are not an online retailer - customers browse your website while at home, on site and in store.

Don’t underestimate the value of your customer database. Ensure that you are using emails (in a GDPR compliant way) to reach your customers with new, interesting and essential products and to remind them you are there.

If you are active on social media, again use it as a platform to show that you carry the tools to complete the job. For all content including both hardcopy and digital ensure you are getting your suppliers to provide specific and suitable content and information which suits your chosen digital platform.

In-store displays

Effective in-store execution is essential for sales conversion – and tools and accessories suppliers including Trend should be able to

help out. Starting with signposting around the store – pointing people in the direction of the products.

Many brands have strong brand identities. So, try to merchandise products within their brand space. Not only does it make the store look neater, but it allows people to pick and choose between brands and price points very quickly as well as being easier to navigate when customers are looking for a specific product.

Many suppliers create visual buying guides which help the customer choose the appropriate specified tool or accessory very quickly. Ask your supplier for these.

Many accessories need to be compatible for the particular tool being used by the customer. Ensure that compatibility information is available and being displayed in the clearest way. Some offer QR codes directly linking to online compatibility databases – ask for these from you supplier and use them whenever possible. QR codes can also be to enable customers to browse product details online.

Use counter tops to display handy must-have accessories, but don’t crowd the space. Too much choice means a difficulty in making a selection. Try having products on weekly rotation.

Keep shelves well stocked and tidy – leaving no gaps. If you fill any gaps, customers will know you’ve carefully selected the range and care that it’s in stock.

Using in store video screens - large or small. Most suppliers will have video content, and it is a great way to grab attention and explain product features very clearly – especially during busy periods when counter staff are serving, or to help boost their knowledge.

Use dwell/waiting areas to showcase new products or those which help complete the task - this is especially useful around collection points.

Many retailers keep larger or more valuable items out of view, so how do your customers know that you stock items which are not on display? Use pictures of larger items which are available on request – it saves space on the shop floor, reduces the risk of theft or damage and allows you to display a larger range.

Hopefully its clear from this summary that generating extra sales is often a passive pursuit which doesn’t require hard selling. Most success will come from knowing the customer and from providing clear information at every point which the customer interacts with your store and its range. The key is to engage with your brand supplier - they should be able to provide you not only with impartial advice on the range, but also how best to execute on-line, instore and in print.

For further information visit www.trend-uk.com

Dargan Tools are official distributors of BIHUI products

For over forty years, Dargan Tools has been a steadfast name in the Irish hardware market, delivering high-quality solutions for the Hardware, DIY, and Builders Merchant sectors. In a move that further strengthens their commitment to supporting industry professionals, they are proud to announce their role as the official distributor of BIHUI products in Ireland.

Founded in 2009, BIHUI has established itself as a specialist in tools for professional construction and tiling installers. Renowned for its innovative approach, BIHUI focuses on developing tools essential for the safe handling, transportation, and cutting of large-format tiles, as well as the precise installation of ceramic and porcelain tiles. BIHUI’s range includes hundreds of specialised products that are essential for today’s tile installation demands, from suction cups and lifting solutions to premium cutting systems.

What sets BIHUI apart is its dedication to quality and practicality. By collaborating closely with industry professionals, BIHUI ensures its products are solution-orientated, offering installers reliable tools that make tasks easier and safer. This commitment to user-friendly innovation aligns perfectly with Dargan Tools’ values, making BIHUI an ideal addition to their portfolio.

Together, Dargan Tools and BIHUI are excited to meet the needs of tiling professionals across Ireland, delivering unmatched quality and support to help the trade achieve excellence.

“Professional tilers are well aware of the quality and reputation of the BIHUI brand, but until now, they faced challenges in sourcing it locally,” says Niall Dargan, CEO of Dargan Tools. “With Dargan Tools as the official distributor, hardware stores and builders’ merchants across Ireland can now access BIHUI’s sought-after range, connecting directly with these professionals and meeting the demand for high-quality tiling tools and equipment.”

For further information please phone (059) 9142855 or email sales@dargantools.com or visit www.dargantools.com

Ironmongery & Security products

The Ironmongery sector, encompassing door furniture, closers, locks, and key systems, remains a cornerstone of Ireland’s and the UK’s construction and refurbishment markets. As 2024 unfolds, several key trends are shaping the sector, offering both challenges and opportunities for growth.

The ironmongery and locks market in the UK and Ireland has experienced notable developments in 2023 and 2024, influenced by technological advancements, economic factors, and evolving consumer preferences.

Key Trends

Smart Lock Adoption

The smart lock segment has seen significant growth, driven by increasing safety and security concerns. In 2023, deadbolt locks accounted for the largest share of the global smart locks market, with the segment expected to register the highest CAGR during the forecast period. www.grandviewresearch.com/industry-analysis/smartlock-market

Sustainability Focus

There is a growing emphasis on sustainable building practices, leading to increased demand for eco-friendly ironmongery products. Manufacturers are focusing on producing hardware with recycled materials and energyefficient designs.

Supply Chain Challenges

The industry has faced significant supply chain disruptions due to global events, leading to material shortages and increased costs. These challenges have been exacerbated by a shortage of heavy goods vehicle (HGV) drivers and international shipping issues. www.amaresearch.co.uk/report/door-and-window

Future Outlook

Despite recent challenges, the ironmongery and locks market in the UK and Ireland is poised for growth. The adoption of smart lock technologies and the emphasis on sustainable building practices are expected to drive demand. Additionally, government initiatives aimed at addressing supply chain and labour issues may provide further support to the industry.

Growth Opportunities

Looking forward, the retrofit market presents significant potential, particularly with government initiatives targeting energy efficiency and safety upgrades in buildings.

Incorporating energy-efficient door closers and secure locking systems can align with these objectives, creating a lucrative niche. The smart home market is another burgeoning area.

Demand for smart locks, integrated keyless entry systems, and IoT ( Internet of Things) -enabled security devices is expected to grow rapidly, offering opportunities for manufacturers and retailers to diversify their portfolios.

The vital role of key cutting services in Hardware Stores

In today’s fast-paced world, hardware stores continue to meet the everyday needs of homeowners, business owners, and service professionals. Among the often-overlooked services they offer is key cutting, which remains a critical lifeline for security and accessibility.

For decades, key duplication has been essential for ensuring peace of mind. Whether for a spare house key or replacement keys for commercial properties, key cutting helps keep our lives running smoothly.

Convenience and Accessibility

One reason hardware stores thrive is their ability to provide immediate, in-person services. Unlike online retailers, where customers must wait for deliveries or deal with complicated returns, hardware stores offer quick solutions. A key cut can be completed in minutes, making it a reliable and accessible service for people in need of a replacement or extra key.

Affordable, High-Margin Service that Fosters Loyalty

Key cutting is an affordable service with high margins. Whether replacing a lost key or cutting extra copies for family members or

employees, it provides an inexpensive solution to a common need. Hardware stores that offer key-cutting services often see increased customer loyalty. By providing fast, reliable services, customers are more likely to return for other home improvement needs. The personal touch - helping customers choose the right key or lock - also builds stronger connections with the community and enhances the overall customer experience.

Conclusion: The Enduring Importance of Key Cutting

Though it may seem simple, key cutting remains a cornerstone of both home and business security. Hardware stores that offer this service provide a vital resource for consumers, ensuring they have easy access to the tools they need to protect their property. By offering prompt, professional, and cost-effective solutions, hardware stores continue to build trust and loyalty in their communities. In a world where convenience is key, the ability to get a key cut on the spot may be one of the most valuable services a local hardware store can offer.

Will Sorohan is the owner of JB Key Co. Ltd he can be contacted at will@jbkey.com or +353 (0) 87 2556793

Key cutting skill begins with selecting the right blank. Our system makes this process simple and efficient. Using our easy to follow procedures, boards and cross-reference book, along with backup support via WhatsApp, you’ll have everything you need.

For added convenience, you can also set up your own in-house expert with the ‘Key Reader’, which integrates seamlessly with our system.

We are the leading distributor of key cutting equipment, door hardware, and security products.

Reach out to us for all your locksmith needs including:

Fasteners & Fixings - Draper Tools: New drill bits

Drill bits are a perfect example of a small product that can actually make a significant difference to the overall success of a job.

Consider the number of trades and tasks that rely on drilling a hole - from mounting brackets to snaking wires - drill bits are at the heart of many crucial jobs. And the right drill bit certainly plays a part in ensuring a smooth and effective job is done.

When a tradesperson invests in the right drill bits, they’re effectively investing in the overall efficiency, quality and ease of the job. At Draper, the small but essential items like this are as important to them to get right as power tools and large-scale equipment. That’s why they recently carried out a thorough review of their drill bits category, overhauling it and launching a complete new range featuring more than 200 new lines. This new range has a higher specification and much greater variety - including multi material bits, new look tile drill bits, turbo drill bits, cobalt sets and more. It’s about offering greater choice and flexibility for the busy tradesperson, for example their multi-material drill bits are practical and reliable, designed for drilling through a variety of different materials from wood to masonry.

Draper’s all-new range features black, titanium and cobalt bit sets, all designed for maximum durability and ease on the job. Benefits of the new range include drill bits that are fully ground, as opposed to roll forged, for longevity, precision and accuracy when drilling holes. Another

important feature of their new bits are the split points - which offer a faster drilling speed that requires less cutting force and offers better chip removal. There are also 135° drill bits, designed for frequent, heavy duty use and good for drilling into sturdy materials like steel.

After careful research, paying close attention to the details, Draper have invested heavily into this new range, because ultimately, they understand that quality drill bits mean clean, precise holes and save the user the hassle of redrilling or patching up damage. The right bit drills smoothly, minimises resistance and allows the busy tradesperson to power through their jobs faster - and that’s what it’s all about.

See the full range at www.drapertools.com

New XtraD Gate Lock from Codelocks delivers robust outdoor access control for gated facilities

Codelocks introduces Gate Solutions by Codelocks - XtraD Heavy Duty Gate Lock to its expanding range of access control lock solutions. Codelocks’ single point, bolt through, fixed gate lock is specifically designed for gates where a coded lock is the preferred method of entry for secured perimeters and outdoor areas. The XtraD Heavy Duty Gate Lock is a robust, durable access control solution designed to withstand the toughest conditions.

The XtraD Gate Lock is engineered to work with Codelocks’ heavy duty CL500 and CL600 mechanical locks for basic access control, and the electronic CL5000 lock for enhanced flexibility with time-sensitive codes. These options make the XtraD Gate Lock suitable for a wide range of gated access control environments, including those with high traffic use and in corrosive environments.

The range of options available for the XtraD Gate Lock include a marine grade finish for harsh outdoor and coastal environments, and knob or sprung lever options where a single-handed means of access is required.

The XtraD Gate Lock is especially suitable for public facilities that close to visitors at certain times to prevent access by unauthorised people but allow access to workers for out-ofhours maintenance. It is also a workable solution for industrial, commercial and building sites to provide site access for workers and delivery drivers without having to have a gate operator on hand.

Steve Newman, Regional Director of Codelocks EU, said, “Perimeter gates are essential for managing access to outdoor areas across a range of properties - from industrial and commercial sites to residential communal spaces, such as bin

and bike storage, as well as public areas like sports facilities, schools, parks, and playgrounds. The XtraD by Codelocks brings the convenience and reliability of our advanced mechanical and electronic locks to outdoor gates, providing effective access control wherever it matters.”

Codelocks’ XtraD Gate Lock has a full stainless-steel construction for corrosion resistance and durability and has been tested to over a million cycles. Its adjustable heavy-duty latch bolt and anti-thrust snip allows up to 15mm adjustment without the need for lock removal.

For more information on XtraD Gate Lock by Codelocks visit: www.codelocks.eu/gatesolution-xtradgatelock

Häfele Ireland introduces new compliant door controls range

Häfele are offering solutions to suit all projects, applications and budgets. Their new door closer range is comprehensive and is designed and tested to perform to stringent international standards, CE marking, and has attained the Certifire accreditation providing customers with confidence when specifying the Häfele brand.

“We have ensured the new range we offer is 100% compliant in terms of suitability for fire doors in each and every application”. Says Häfele`s Leon Byrne, “all units are tested to EN 1154:1997 and cover right up to EN 5 power sizes (adjustable by spring) for max 1250mm door widths”.

Fully adjustable on closing speed and latch action, the larger units also meet the opening force requirements of the ADM regulation and BS8300.

The new door closing units also feature genuine stainless-steel covers in semi-radius design in Satin finish. There are matt black finishes also available from stock. The products come with a 10-year guarantee.

For a more concealed look, Häfele also offers a Cam action concealed closer unit with cushion stop in silver arm or matt black for a minimum door thickness of 44mm.

The concealed feature makes it the ideal choice if your client or customer doesn’t want to see the closer. This achieves EN2-4 variable power and spring adjustable for door widths up to 1100mm or 120 Kg in weight plus complete with intumescent for timber fire doors up to FD60.

Contact the Häfele Ireland Architectural Ironmongery Department today for a free quotation.

Call their Sales Department on 01 287 3488, email info@hafele.ie or visit www.hafele.ie

One stop for quality ironmongery & fixings

Joseph Murphy Ballina Ltd have full categories of quality heavy duty hot-dipped Galvanized Ironmongery & Quality Fixings in their popular MOY Range.

MOY ironmongery range details:

• Full range of quality ironmongery

• Heavy duty, hot-dipped galvanized

• Ideal for external & internal use

• Designed for all weather applications

Range includes:

• Interior door bolts & hinges

• Exterior padbolts & gate hardware

• Chains & chain accessories also available

• Domestic, commercial & agricultural use

MOY high quality fixings

Moy Fasteners and Fittings is a fantastic range of quality bolts, nuts, masonry nails, washers, screws and fixings. Available in a range of sizes and finishes.

Range includes:

• Felt, wire & spring head nails

• Netting & Fence Staples

• Galvanized Felt Nails

For Domestic, Commercial & Agri UsePackaged in boxes & Tubs.

Check out www.josephmurphy.ie to explore the full MOY Product Ranges.

Rothley - durable, stylish, and functional hardware

For over 190 years, Rothley has been a name synonymous with innovation and quality in the hardware industry. As one of Europe’s leading suppliers of DIY, builder’s products, and decorative ironmongery, Rothley has consistently delivered solutions that combine functionality and style.

Wide Handrails’ range

One of Rothley’s most impressive offerings is its range of handrails, particularly the Stainless-Steel Handrail Kit. Designed for both interior and exterior use, these handrails are made from high-grade stainless steel and feature a protective lacquer that shields them from weather and UV damage.

What sets Rothley’s handrails apart is their ease of installation. Unlike many other systems, the handrail kit requires no drilling into the rail itself. Rothley’s handrails are about creating a cohesive look that complements contemporary design trends.

Wardrobe rail solutions

Rothley’s wardrobe rail fittings exemplify durability and versatility. They provide strong, reliable support for wardrobe rails, towel bars, and worktop supports. Designed with different finishes, these brackets are as visually appealing as they are sturdy, offering a sleek and polished look that complements modern interiors. For longer rails or installations requiring additional reinforcement, Rothley’s products provide mid-point stability, preventing sagging and ensuring the rail remains secure, even under heavy loads.

Complementing these solutions, they offer products such as the Deluxe End Sockets, which offer easy, face-fixed installation for both oval and round tubes. Their design allows for quick

installation while maintaining a clean, professional finish in wardrobes or utility spaces.

Brackets, hooks and shelving accessories

Rothley offers different brackets that suit a variety of wall types and are easy to install, making them a great choice for both DIY enthusiasts and professionals. Their extensive catalogue also includes table legs, curtain poles, and sliding door systems.

For more modular and customisable setups, Rothley’s Twin Slot Brackets and Uprights offer exceptional flexibility. Tested to hold up to 50 kg, these components come in anti-microbial finishes, providing strength and versatility for homes, offices, or public spaces. Rothley’s hooks are a standout feature of their product line: available in a wide array of styles, sizes, and finishes, these hooks provide practical solutions for organizing spaces. Their durability and finishes ensure they seamlessly integrate into interior and exterior designs, offering both form and function.

Rothley’s unwavering commitment to quality and versatility is evident across its different product lines. For all your ironmongery needs, Rothley has the solution for you.

For further information visit www.laydex.ie or contact Laydex at sales@laydex.ie Dublin: +353 01 642 6600, Belfast: +44 28 9038 2223

Rothley stainless steel handrail kit in polished steel.

Rothley offers different brackets to suit a variety of wall types.

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The hardware sector specialists - nationwide

Nobody knows the hardware sector better than us. We are the nationwide leaders in the sector. We specialise in maximising your business profits. We advise on buying and selling hardware companies. We are experts on tax and succession planning. We excel at tax efficient hardware business restructuring and we provide efficient compliance services.

And we’re only a phone call away Call Ian Lawlor or Michael O’Leary today.

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E: Michaeloleary@brensonlawlor.ie JPA Brenson Lawlor, Donnybrook, Dublin 4

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Save time, money and reduce risk by having Brinks Cash Services collect your lodgements directly from your store

Our Services include:

• Low Cost Cash Processing feesmake significant savings on bank charges

• Secure Cash/Cheque Collections directly from your premises

• Free Delivery of Coin/Note floats with collections

• Full range of smart safe-end to end solutions supplied

Avail of a brand new Affinity Deal for HAI members

For further information contact Brinks Cash Services Ireland

Customer Services

T: 0818 111 330 E: nationalservicecentre@brinks.com

Same great cement now available in both the reliable paper bag and new plastic bag. www.irishcement.ie