2014 IHC FORUM West Conference Workbook by The Institute for HealthCare Consumerism

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

Produced by The Institute for HealthCare Consumerism

HEALTHCARE CONSUMERISM: THE SOLUTION FOR HEALTHCARE REFORM CONFERENCE WORKBOOK Your Guide to The Institute for HealthCare Consumerism’s IHC FORUM West Conference

WWW.THEIHCCFORUM.COM

VISIT THE IHC BOOTH TO LEARN. CONNECT. SHARE. LEARN THE BENEFITS OF BECOMING WWW.THEIHCCFORUM.COM PART OF THE IHC COMMUNITY

Las Vegas

November 10-12, 2014

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

CONTENTS Welcome Letter – The IHC

Welcome Letter – Red Rock Congratulations Superstars

7 8-9

Agenda

10-11

Table Topic Discussions

Conference Site Plan

Exhibit Floor Plan

Pre-Conference: Lunch & Learn

Pre-Conference: Private Health Care Exchange

Pre-Conference: Las Vegas – Medical Tourism

Pre-Conference: Self-Funding for Brokers

Pre-Conference: CCHC Certification Course 19 General Sessions

20-21

Workshops 23-53 Staff Appreciation

Sponsor and Partner Thank You

Platinum, Gold, Silver Sponsors

61-62

Bronze Exhibitors

63-67

Partners Play to Win! Health Care Connections Game

67-69 71

FORUM PRESENTATIONS WILL BE AVAILABLE ONLINE AT WWW.THEIHCCFORUM.COM/2014WEST/PRESENTATIONS

WELCOME

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

Dear attendees, speakers and sponsors: On behalf of all of us at The Institute for HealthCare Consumerism, we want to welcome and thank you for participating in the fourth annual IHC FORUM West conference. Since its origin, IHC FORUM has been the epicenter of the health care consumerism mega-trend, and now in its fourth year, the industry is adopting its founding principles at an accelerated rate. We want to thank those speakers, attendees, partners and sponsors who have been with us previously and have returned once again to the Red Rock Resort Spa & Casino. This venue has been a gracious host over the years, and we will return to this location again for the fifth annual IHC FORUM & EXPO Las Vegas (formerly IHC FORUM West), November 16-18, 2015. The IHC FORUM & EXPO Conference Series has consistently been able to bring the newest ideas and current topics to an audience looking for fresh thoughts on lowering costs, improving quality and expanding choices. This year we have seen many new consumerism concepts and improved products and services. Focusing on just a few within this letter — first, we are moving from “health insurance reform” to “health care reform.” Secondly, we are seeing the birth of private exchanges. These two concepts are part of a host of evolutionary changes that are improving on the basics of health care consumerism. Speaking of progress, we are proud to welcome our CHCC designees back to the conference and offer attendees the opportunity to become Certified in HealthCare Consumerism (CHCC) by attending our hands-on “Making Health Care Consumerism Work” pre-conference certification course and completing our 100-question online certification exam. While you’re here, you’ll experience five pre-conference events, five general sessions, your choice of 24 workshops, over 80 speakers, 50+ exhibitors and multiple networking opportunities. IHC FORUM West could not have come at a more important time for the industry. Whether you are on the path to health care consumerism or deep into implementation, this conference will provide you with the tools needed for a successful journey as “The Solution to Health Care Reform.” We would like to extend our thanks to our Gold sponsors: WageWorks, Cigna, Connecture and GoHealth. And to our Silver sponsors: Alegeus Technologies, PayFlex, Foundation for Chiropractic Progress, Evolution1, gBehavior, Healthstat, BenefitFocus, American Bankers Association, Maestro Healthcare Technology and Castlight Health. Be sure to visit all our many Bronze level sponsors throughout the Exhibit Hall as well. Again, we sincerely appreciate your participation and look forward to your feedback at the end of the event.

Doug Field, CEO

Doug Field CEO The Institute for HealthCare Consumerism

Ron Bachman, FSA, MAAA Chairman of The Institute for HealthCare Consumerism Advisory Board 5

Sustainable cost reductions. Healthcare Redefined.

Solutions that actually solve things.

TRANSPARENCY

PREVENTION

STEERAGE

Health Pro Decision Support

Health Prompt

Compass Premier Providers

Empower employees to make high-quality, lower-cost healthcare decisions.

Identify expensive diseases earlier in your employee population when they are easier and less costly to treat.

Connect employees to high-quality, cost-effective providers who support efforts to impact population health and lower costs.

VISIT US AT BOOTH #106 compassphs.com

As the former Mayor and now the official Ambassador of Las Vegas, it is my honor to welcome the Institute for Healthcare Consumerism FORUM West back to Las Vegas. We are delighted Las Vegas and the Red Rock Resort & Casino were selected to host your conference once again. Las Vegas’ medical and wellness community offers a variety of services designed for the medical and business executive traveler, as well as the leisure traveler, and their guests. The destination boasts more than 50 of the finest wellness spas and thousands of treatments for relaxing experiences. Las Vegas prides itself on being the greatest travel destination in the world, and we are excited to show you that Vegas means business. Our resorts and amenities are committed to providing the best business atmosphere for every event that chooses our city. Las Vegas never stands still. Reinvention is in our blood, which is why you’ll notice many new resorts and attractions since your group was last here. There’s more on the horizon with $12 billion in development projects either under way or on the books for the next several years. You can expect a world-class experience time and time again. I hope you’re ready to have the best 2014 IHC FORUM West conference you’ve ever had, because we are certainly ready to show you how it’s done in Vegas! Thank you again for choosing Las Vegas, we look forward to the opportunity to welcome you and your attendees in November and making it a memorable experience. Sincerely,

Oscar B. Goodman Chairman Las Vegas Host Committee

We are proud to highlight those unsung heroes who are making a difference in the arena of health care consumerism and worthy to be called Superstars. (From the publishers of HealthCare Consumerism Solutions, the official magazine of The Institute for HealthCare Consumerism)

Chet Burrell (left), President and CEO, CaresFirst BlueCross BlueShield

In our ninth year, we have identified 66 innovative companies, executives, brokers Most Effective Population Health Management Award Kay Bolick, Director of Human Resources, City of Smyrna Leslie Roberts, Wellness Manager, Appalachian Regional Health System Judy Gordon, Wellness Director, The Hartford Renae Coombs, Benefits & Wellness Manager, SAIF Corporation Health & Welfare Benefits Team, Kraft Foods

Most Innovative Broker Award

John J. Robbins Senior Memorial HealthCare Consumerism Leadership Award Chet Burrell, President and CEO, CareFirst BlueCross BlueShield

CEO Leadership Award Jeff Young, Chairman and CEO, Evolution1 Mike Natalizio, CEO, HNI Risk Jack Domme, CEO, Hitachi Data Systems Kent Greenawalt, Chairman, Foundation for Chiropractic Progress Michael Bracken, President, Medcom

Most Innovative Benefit Plan Design & Implementation Award Dennis Clark, Human Resources Director, U.S., Valeo Jamie Benton, Managing Director, Compensations & Benefits, Rollins, Inc. Karen Hicks, VP, Human Resources, Zeon Chemical Ed Isakson, Director, Human Resources, Archdiocese of Indianapolis Gregg Leach, CFO, Able Engineering

Most Effective Private Exchange Implementation Award Joseph Scudiero, SVP & Chief Labor Counsel, Entertainment Partners Kathleen Federico, CHRO, The MENTOR Network

Leslie Vander Gheynst, Director of Human Resources, Keller Williams Realty, Inc. Kate Tejeda, HR Manager, Plascore Incorporated Brian Tolbert, Team Member, Bernard Health

Most Effective Employee Communication & Education Award Rosemary Arriada-Keiper, Senior Director, Rewards, Adobe Sally Seymour, Manager, Corporate Wellness Programs, HealthPlus of Michigan Chad Thies, SVP of Human Resources, Union Bank and Trust Lisa Schlafmann, Director, Benefits and Compensation, MDU Resources Group

Most Innovative Employee Empowerment Award Bob Merberg, Employee Wellness Manager, Paychex Jennifer Hill, VP of HR & General Counsel, Peak Campus Management Bill Herman, Director of Human Resources, Research Products Corporation Nancy Harvill, Payroll & Benefits Manager, City of Covington

Mike Smith, Director of Exchange Solutions, Lockton Companies Philip Saussy, Benefits Practice Leader, J. Smith Lanier Mark Gaunya, Principal, Borislow Insurance Kent Grathwohl, Vice President, Group Associates

Most Innovative Partner/Consultant Award Charles Leatham, Vice President, The Hays Group William Maher, Managing Partner, MRCT Kim Wagner, President, Preferred Benefit Concepts

Most Innovative Third Party Administrator Award William Short, President & CEO, AmeriFlex Wendy Brighton, EVP, Director of Operations, EB Employee Solutions, LLC

Health Plan Innovation Award Charles Larsen, VP, National Product Management, Kaiser Permanente Scott Reid, Product Innovation Specialist, Medica

Public Policy Leadership Award James Gandolfo, Senior Vice President, Treasury Management, PNC Bank

and consultants in various categories, including leadership, plan design, implementation and more who are superstars in the area of health and benefit management. We profile the best of the best in health and benefit management. Learn best practices of implementation from these Superstars and see if their innovative solutions would be a perfect fit for your company.

See What Our Industry Innovators are Doing to Energize and Customize all Areas of Benefit Management. Make Sure Your Innovations are Recognized Next Year!

Industry Innovators Top Five 2014 Industry Innovators:

Carol Kraft, President and COO, SelectAccount

Veer Gidwaney, CEO, Maxwell Health

Pam Reynolds, CDO, TASC

•

Dan Stachura, Vice President, Product Development, ConnectYourCare

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Scott Decker, President, Healthsparq

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Carol Kraft, President and Chief Operating Officer, SelectAccount

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Veer Gidwaney, Chief Executive Officer, Maxwell Health

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Pam Reynolds, Chief Development Officer, TASC

2014 Industry Innovators:

Dan Stachura, VP, Product Development, ConnectYourCare

Scott Decker, President, Healthsparq

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GoHealth

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Omada Health

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Assurant Employee Benefits

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springbuk

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mpower360

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Change Healthcare

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Alegeus Technologies

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Verizon Enterprise

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Solstice Benefits

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Health Advocate

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Sonic Boom Wellness

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Devenir

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SelectQuote Benefit Solutions

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Vitals

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EveryMove

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Care Innovations

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ACAP Health Consulting

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BenefitMall

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RedBrick Health

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American Benefits Group

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

2014 FORUM & EXPO AGENDA Monday, November 10, 2014 – Pre-Conference Events

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Exhibitor Set-Up & Exhibitor Registration Room: Veranda C Familiarization Trip of Las Vegas – Domestic Medical Tourism Room: Pavilion Ballroom Lunch & Learn: The Power of Employee Choice: The Game Changing Combination of Private Exchanges and HSAs Pre-Conference Certification Courses (Choose One) • Room: Sienna Making Health Care Consumerism Work: The Steps and Plan – CHCC Certification Course • Room: Trails Helping Employers Understand Defined Contribution and Private Exchanges • Room: Veranda E NAHU Certification Program on Self-Funding for Brokers RE CONS U CA M H T

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12:00 noon – 7:00 pm 11:15 am – 6:30 pm 11:30 am – 1:00 pm 1:00 pm – 5:00 pm

General Sessions, Exhibits, Table Topic Lunch, Opening Night Reception and all Food/Beverage Services will be located in the RED ROCK BALLROOM

T I F I C AT I O

Tuesday, November 11, 2014 7:30 am 7:30 am – 8:30 am 8:30 am – 8:45 am 8:45 am – 10:15 am 10:15 am – 10:30 am

Registration Networking Breakfast / Exhibits Open Welcome by Doug Field, CEO, The Institute for HealthCare Consumerism Opening General Session: A Panel of Leading C-Level Executives share their Healthcare Strategies including the shift to HealthCare Consumerism and their look ahead. Networking Break / Exhibits Open

10:30 am – 11:30 am

Track No. 1 Workshops (Choose One) LEARN SESSION 101: Room: Trails – The Future of Private Insurance Exchanges: How the increased demand for self-funded options is redefining the traditional private exchange model LEARN SESSION 102: Room: Sienna – You Don’t Have to Wait Five Years: Challenging the Corporate Wellness ROI Myth CONNECT SESSION 103: Room: Veranda A – The Fundamentals of Health Care Consumerism and the Principles Behind The Institute for HealthCare Consumerism CONNECT SESSION 104: Room: Veranda B – A Session for Brokers: Best Practices – “A Broker’s Role in Supporting Consumerism and Patient Accountability” SHARE SESSION 105: Room: Veranda C – Panel Discussion – Retail Health Clinics 2.0: An In-Depth Discussion of the Value Proposition for Employers SHARE SESSION 106: Room: Veranda E – Panel Discussion on Health Care Transparency: The Facts are Obligatory!

11:30 am – 1:00 pm 11:45 am – 12:45 pm 1:00 pm – 2:15 pm 2:15 pm – 2:30 pm

Lunch / Exhibit Open; Sponsored By Table Topic Lunch Discussion Afternoon General Session: “Health Care Reform and Compliance Issues” Networking Break / Exhibits Open

2:30 pm – 3:30 pm

Track No. 2 Workshops (Choose One) LEARN SESSION 201: Rooms Trails – Trends Review: Outcomes-based Strategies that Lower Costs, Improve Satisfaction and Increase Productivity LEARN SESSION 202: Room: Sienna – A Case Study on Benefits for the Entire Workforce CONNECT SESSION 203: Room: Veranda A – ACA Compliance & Strategies Update CONNECT SESSION 204: Room Veranda B – Evaluating a Private Exchange: What Should Brokers and Employers Look For? SHARE SESSION 205: Room: Veranda C – Employer Panel on Healthcare Consumerism: Wellness, Incentives and Engagement SHARE SESSION 206: Room: Veranda E – Panel Discussion on TeleHealth: Improving Access Through On-Site Solutions, Telemedicine and Technology

3:30 pm – 4:30 pm

Track No. 3 Workshops (Choose One) LEARN SESSION 301: Room: Trails – CDH and The Private Marketplace LEARN SESSION 302: Room: Sienna – Defined Contribution Health Care — Why Do It, How To Do It and What To Do In Renewal Years CONNECT SESSION 303: Room: Veranda A –Panel Discussion: Moving to Consumerism – Selling the C-Suite CONNECT SESSION 304: Room: Veranda B – A Panel Discussion on US Domestic Medical Travel: The Opportunities and Challenges for Self-Insured Employers SHARE SESSION 305: Room: Veranda C – Employer Panel: Employee Engagement and the Importance of Good Employer Communications SHARE SESSION 306: Room: Veranda E – Panel Discussion: Building Better Consumers of Health Care and Health

4:30 pm – 4:45 pm 4:45 pm – 6:00 pm 6:00 pm – 7:30 pm 7:30 pm – 9:30 pm

Networking Break / Exhibits Open Closing General Session: “Defined Contribution and Private Exchanges: a Panel Discussion with Leading Experts” Opening Night Reception / Exhibits Open / Red Rock Ballroom League of Leaders Dinner (invitation only) Room: Pavilion Ballroom

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

Wednesday, November 12, 2014 7:30 am – 8:30 am 8:30 am – 9:15 am 9:15 am – 10:45 am 10:45 am – 11:00 am 11:00 am – 12:00 pm 12:00 pm – 12:30 pm 12:30 pm – 1:30 pm 1:30 pm

Networking Breakfast / Exhibits Open The IHC Awards Ceremony – IHC Healthcare Consumerism Superstars and CHCC Designees for 2014 will be Announced and Honored in the Red Rock Ballroom Morning General Session: “Enabling Better Consumers of Health and Healthcare: Through Engagement, Health Management, and Connected Care” Networking Break / Exhibits Open Track No. 4 Workshops (Choose One) LEARN SESSION 401: Room: Trails – Health Care Consumerism, Wellness, Incentives and Engagement Strategies CAN Create a Culture of Healthy, Happy and High Performing People LEARN SESSION 402: Room: Sienna – How to Attain the Highest Level of Health and Well-Being (without the risk of legal action) CONNECT SESSION 403: Room: Veranda A – New Research Results: Applying Value-Based Insurance Design to High-Deductible Health Plans CONNECT SESSION 404: Room: Veranda B – The Impact of Healthcare Consumerism Initiatives on Supplemental Health Care Benefits & the Resulting Latest Trends for 2014 SHARE SESSION 405: Room: Veranda C – Leading Experts on Private Exchanges Discuss the Models, the Current Experiences and What is Coming for 2015, Including Updates on Public Exchanges SHARE SESSION 406: Room: Veranda E – Expert Panel: The Next Generation of Health Savings Accounts Exhibit Open/Sponsor/Exhibitor Drawings: Room: Red Rock Ballroom Closing General Session: Employer Panel: “Health Care Consumerism: The Solution for Health Reform – What Leading Employers are Doing Now and a Look Ahead!” Conference Adjourns

*View workshop descriptions at www.theihccforum.com

Professional Credits Available The 2014 IHC FORUM WEST General Session and Workshops have been approved for 10.50 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

TABLE TOPIC DISCUSSIONS Tuesday, November 11, 2014 11:45 am – 12:45 pm in the RED ROCK BALLROOM Limited to nine attendees per table, enjoy an interactive lunch with key healthcare leaders and have the opportunity to engage in an open discussion on the featured Table Topic of your choice. On a first-come, first-serve basis, please sign-up at the Registration Desk for your chance to be a part of this valuable experience.

LEARN. CONNECT. SHARE.

Below is a sample of discussion topics from which to choose: • • • • • • • • • • •

Wellness in the Workplace The New Rule in Healthcare: Member Engagement Healthcare Accountability Plans Managing Medicare Conflicts with HSAs Mental Health in the Workplace Managing Cadillac Tax Implications Getting it right — bringing higher quality and lower costs to TPAs and their customers Trim the Fat — eliminating obesity related health conditions Consumer-centric health care — a dream or reality? Investing in HSAs And many more 11

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

RED ROCK FLOOR PLAN

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

EXHIBIT FLOOR MAP RED ROCK BALLROOM

Sponsor/ Exhibitor Booths 101 The Institute for HealthCare Consumerism 103 Optum 104 Bank of America 105 Asserta Health 106 Compass Professional Health 107 IPG 108 Foundation for Chiropractic Progress 109 Doctor on Demand 111 Wageworks 200 Blossom Bariatrics 201 Care Innovations 203 Solstice Marketplace 204 Las Vegas HEALS 205 UMR 206 Las Vegas Convention and Visitors Authority 207 Castlight Health 208 Desert Springs Hospital 209 Teladoc 211 GoHealth 301 Connectyourcare 302 gbehavior 303 Select Account 304 empowris 305 ebenefit marketplace 306 TSYS Health

307 FAIR Health 308 Avidia Bank 309 Evolution1 311 Connecture 401 Payflex 402 Jiff 403 WellsFargo Health Savings Accounts (HSA) 404 Benefitfocus 405 CareOne Advocates 406 wiser together 407 Datapath 408 Maxwell Health 409 Fidelity Investments 411 Healthstat 500 FreedomCare 501 Total Wellbeing 502 HSA Authority 503 MDLIVE 504 Renaissance Dental 506 Bravo Wellness 508 SpendWell 509 Employee Navigator 605 WellRight

Sponsor/ Exhibitor With No Booth ABA HSA Council Alegeus American Well Cigna Health Equity Maestro

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

PRE-CONFERENCE: LUNCH & LEARN MONDAY, NOVEMBER 10, 2014 • 11:30 AM TO 1:00 PM Monday November 10, 2014 . 11:30 a.m. – 1:00 p.m. Speakers: John Young, CEO, Consumerdriven, LLC, and Todd Berkley, President, HSA Consulting Services, LLC Young

Berkley

Sponsored by

The Power of Employee Choice: The Game Changing Combination of Private Exchanges and HSAs, sponsored by the ABA HSA Council Consumerdriven, LLC and HSA Consulting Services have completed a joint, independent research initiative, polling key private exchange/marketplace employers, service providers, health plans and advisor solutions on the topic of “The Power of Employee Choice: The Game Changing Combination of Private Exchanges and HSAs”. The objectives of the research and ensuing white paper were as follows: • Describe the behavioral economic effect when individuals control and self-select their own benefit plans in Exchange/Marketplace environments. • Demystify the Private Exchange/Marketplace space — Simplify and describe the various models and approaches commonly used by Private Exchange Platforms. • Define the prevalence of Defined Contribution Healthcare financial models within Private Exchanges/ Marketplaces. • Gauge HSA adoption in these strategies, and their growth compared to traditional approaches. • Describe key HSA learnings within exchange/marketplace approaches — for employers, employees, custodians. • Describe custodian strategies in the various Private Exchanges/Marketplaces. • Outline the opportunities ahead for HSA support and engagement within private exchanges/marketplaces. Join us as we discuss the results of this compelling research and recommendations, and what private exchanges/ marketplaces can mean to the future of HSAs.

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

PRE-CONFERENCE: PRIVATE HEALTH CARE EXCHANGE Monday, November 10, 2014 • 1:00 pm. – 5:00 p.m.

Gniewek

Weber

Har-Even

Faculty: Barbara Gniewek, Principal, GHRS, PricewaterhouseCoopers; Donald Weber, Managing Director, PricewaterhouseCoopers’ Human Resource Services Group; Jonathan Har-Even, Consultant, GHRS PricewaterhouseCoopers Sponsored by

Helping Employers Understand Defined Contribution and Private Exchanges, sponsored by Connecture This hands-on, pre-conference course will help employers and those working with them understand the various exchange models and key points in determining whether a private exchange is right for your company and your employees. More and more, employers in the United States are responding to industry surveys similarly. They see private health insurance exchanges as a real option and perhaps the clearest path and means to accomplish several of their primary goals as it relates to healthcare and employee benefits: • Cut health care costs internally • Reduce administrative burden internally • Improve choices provided to employees covered under the company health plan(s) • Increase access to coverage for those employees not currently under a company plan • Maintain valid options for active and retired employees Yet, they state that the key questions remain unanswered. With so many options in the market from parties with vested interests —

such as brokers, consultants, and even the insurance companies themselves — who can be trusted to deliver the right fit solution for us, an employer with so many unique benefits requirements and distinct employee situations? This pre-conference course is designed to answer many of your questions as employers and to support you in the development of a singular strategy related to private health insurance exchanges that works in your company’s sole case. We will start by ensuring your goals, objectives and strategies fit with the private exchange model. We will then together evaluate various potential choices among the many types of exchange vendors, and attempt to pinpoint credible sources for your business. We will explore the challenges present when considering exchange solutions. And review critical features and capabilities to look for and weigh while on your search. You will hear from peers who are in a similar place along the decision timeline and you will learn additional contemplations that must be factored into your own timelines. You will leave this course with unbiased information from independent advisors whose desire is to help you gain comparative data on various types of exchange solutions, and to identify helpful resources for decision support, in case purchasing from a private exchange is a path you ultimately take. Forty- five percent of employers say they are considering private exchanges for their full-time employees before 2018. Nearly 70% say they believe it is important that their advisor is independent of the exchange they are considering. If your organization is one of these employers, or you just want to learn more about what others are considering for defined contributions and private exchange solutions, you don’t want to miss this course.

Professional Credits Available This 2014 FORUM & EXPO Pre-Conference Workshop has been approved for 4 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

FORUM WEST

PRE-CONFERENCE: FAMILIARIZATION TRIP OF LAS VEGAS – DOMESTIC MEDICAL TOURISM Monday, November 10, 2014 • 11:15 am. – 6:30 p.m.

Smith

Geinzer

Faculty: Cheryl Smith, Medical & Wellness Tourism Manager, Las Vegas Convention and Visitors Authority; Douglas T. Geinzer, Chief Executive Officer, Las Vegas HEALS Increasingly, US employers are considering domestic medical and wellness travel programs as an option for employees to travel to Centers of Excellence for surgical and preventative wellness procedures. Patients often save money and employers are able to negotiate fixed-rate, bundled prices for health services with quality US medical providers. Las Vegas is leading US destinations in the development of medical and wellness travel services that address

FREE!

LAS VEGAS, NOV 10-12, 2014

health care quality, cost and accessibility needs of both patients and employers. Join the Las Vegas Convention and Visitors Authority for a whirlwind tour of Las Vegas’ medical and wellness tourism facilities Monday, November 10, 2014. This pre-conference tour event will showcase an orthopedic surgical center and care suites; hospital-based cardiac services; and a hospital bariatric weight loss program. Meet the medical doctors and administrators face-to-face, ask questions about direct contracting, and learn why Las Vegas is becoming recognized as the domestic medical and wellness travel destination of choice among employers. Wear comfortable shoes, as we will do a lot of walking! Lunch and bus transportation provided.

PRE-CONFERENCE COURSE: SELF-FUNDING FOR BROKERS Monday, November 10, 2014 • 1:00 pm. – 4:00 p.m. Faculty: Ruthann Laswick, President, Blue Water Benefits Consulting

Laswick

Special Certification Program for Brokers on Self-Funding

Developed by experts in the market space, this 3-hour course instruction will ensure that students understand the key technical components of Self-Funding and that brokers are better prepared

to counsel their clients on the various benefits of eliminating most premium tax, lowering the cost of administration, lowering the cost of claims/administration and lowering the cost of customer service to employees. While anyone is welcomed, this program is especially suited to brokers who want to gain a better understanding of self-funding options for their clients. CEU credit of three hours is available for this course in all 50 states. The IHC is offering this course in partnership with the National Association of Health Underwriters (NAHU) and the instructor is a member of the NAHU staff.

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Become Certified in HealthCare Consumerism (CHCC) Get The Most Value Out Of Your Experience At The 2014 IHC Forum West Conference, Follow Up With Your CHCC Designation! Accessing Your Testing Resources is Easy... It’s All Online: • • • • •

Certification Course Handbook Online Certification Course Videos Online General Sessions Videos Online Online Testing Unlimited Online Re-Testing

Download the CHCC brochure and learn more at: www.theihcc.com/university/certification and www.theihccforum.com

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

PRE-CONFERENCE: CHCC CERTIFICATION COURSE Monday, November 10, 2014 • 1:00 pm. – 5:00 p.m.

Faculty: Ron Bachman, Chairman, Editorial Advisory Board, The Institute for HealthCare Consumerism Bachman

Making Health Care Consumerism Work: The Steps and Plan Why should employers consider implementing Healthcare Consumerism? Can you show a clear healthcare benefit vision and strategy to your senior management?

This course is also a training class for those interested in becoming Certified in HealthCare Consumerism (CHCC). Following this course and the accompanying FORUM Conference, CHCC Certification Testing will be offered online to registered candidates.

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“Making Health Care Consumerism Work: The Steps and Plan” will show you why and how. This interactive, knowledge-rich course includes our exclusive 215-page personalized workbook for your notes and exercise results on all 12 sections to the program. You will leave this workshop equipped with the principles, strategies, and implementation options you need, unique to your company.

Led by industry expert and retired and lead national healthcare consumerism Principal for PricewaterhouseCoopers, Ron Bachman, “Making Health Care Consumerism Work: The Steps and Plan” will walk you through the entire planning process, from strategy to implementation. Also included will be an explanation and discussion of private & public exchanges, specific issues related to ACA implementation now thru 2018, and other timely and relevant advice for establishing an effective healthcare consumerism strategy.

T I F I C AT I O

www.theihcc.com/university/certification 19

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

GENERAL SESSIONS Day One: Opening General Session

Day One: Afternoon General Session

A Panel of Leading C-Level Executives share their Healthcare Strategies including the shift to HealthCare Consumerism and their look ahead.

“Health Care Reform and Compliance Issues”

Tuesday, November 11th, 2014 • 8:45 a.m. – 10:15 a.m.

HealthCare Consumerism is gaining wide-spread acceptance across the healthcare landscape in general and inside the chief officers’ suite of many major employers, to be more specific. Those executives that are embracing HealthCare Consumerism as the solution for Health Reform are doing so by promoting and achieving healthcare freedom for their employees — in which individuals pursue personal healthcare preferences. According to a survey released in March of 2014 by Towers Watson, in which nearly 600 major employers representing nearly 12 million employees responded, a full 50% of employers plan to make significant to transforming changes in their health benefits plans during the period between 2015 and 2018. Nearly 95% plan to make modest change. In this session, learn about the specific ways leading C-Level Executives are promoting and achieving change inside their own organizations or in those of their clients. Learn what they have already implemented, where they plan to make additional changes, and what experiences they have gained along their way that can be beneficial to your organization. Come hear what several leading Chief Executive Officers have to share about their companies’ and/or clients’ Journeys into the New World of Health Care Consumerism. Learn about their healthcare challenges, strategies, and unique solutions for Health Reform. And get their perspectives on the evolving Private Healthcare Exchanges marketplace.

Tuesday, November 11th, 2014 • 1:00 p.m. – 2:15 p.m.

The Patient Protection and Affordable Care Act (PPACA) is the law of the land and regulations are being issued at a record pace. What impact do these regulations have on Consumer Directed Health plans? What’s the future of HDHPs and HSAs or HRAs in the next three to five years? What design changes will be necessary to comply with new regulations? These questions and more will be answered during this cutting-edge session. Panelists will give you an inside look at the implications of the PPACA and its impact on consumer directed health. They will offer practical, actionable strategies your company can use immediately to be alert to the upcoming requirements and be prepared. Moderated by Jody L. Dietel, Chief Compliance Officer for WageWorks, Inc., the discussion will be directed toward health care reform and compliance issues, to be followed by an interactive Q&A session.

Moderator: Jody L. Dietel, AFCFCI, CAS, Chief Compliance Officer, Dietel Hickman McKechnie WageWorks, Inc. Panelists: John Hickman, Partner, Alston + Bird LLP; J. Kevin A. McKechnie, Executive Director, The ABA HSA Council, & Senior Vice President & Director, The ABA Office of Insurance Advocacy, American Bankers Association

Day One: Closing General Session

Tuesday November, 11th, 2014 • 4:45 p.m. – 6:00 p.m.

“Defined Contribution and Private Exchanges: a Panel Discussion with Leading Experts” Bachman

Ellis

Noordhoek

Jackson

McPhearson

Moderator: Ron Bachman, Chairman, Editorial Advisory Board, The Institute for HealthCare Consumerism Panelists: Jeff Ellis, Vice President & CFO, Corporate HR Shared Services, MGM Resorts International; Jeff Noordhoek, Chief Executive Officer, Nelnet, Inc.; Joe Jackson, Chief Executive Officer, WageWorks, Inc.; Les McPhearson, Chief Executive Officer, United Benefits Advisors

The health care law has changed the way brokers solicit health insurance and how employers provide health insurance to their employee population. The emergence of public and private exchanges and the concept of defined contribution, which encourages the philosophy of consumerism, is becoming a game-changer. Exchanges are meant to increase accessibility to affordable health care. Yet, employers and brokers need to examine how the different exchange models, whether private or public, best fit within their health benefit management strategies. For those employers, brokers and consultants who are trying to remain relevant in an ever-changing, dynamic world of benefits, they should understand that Exchanges are becoming the ‘Catalyst for Consumerism’ and will change the way benefits are delivered and acquired by the employee/consumer. In this general session, panelists will explain the different exchange models, the benefits of these different models, the timeline for implementation, compliance issues and how the concept of defined contribution fits into the exchanges.

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

Equally important, the discussion will include how Exchanges are being received during this important Open Enrollment Period. Come learn what is working, what is not and where do we go from here?

Young

Yaniga

Smith

Jones

Vasta

Moderator: John Young, President, Consumerdriven, LLC, Former Senior Vice President, Consumerism, CIGNA Panelists: Bob Gaydos, Vice President, Strategic Partnerships, Maxwell Health; Shandon Fowler, Director of Product Management for Marketplaces, Benefitfocus; George K. Reese, III CLU CFCI REBC RHU, President & CEO, Employee Navigator, LLC.; Rob Butler, CEO, Maestro Healthcare Technologies; Nancy Vasta, Business Lead, Proprietary Retail Exchange, Cigna

Day Two: Morning General Session

Wednesday, November 12th, 2014 • 9:15 a.m. – 10:45 a.m.

“Enabling Better Consumers of Health and Healthcare: Through Engagement, Health Management, and Connected Care” The role of the consumer in health care is more important than ever. With the health care market at its critical juncture and with employers trying to bend the cost curve, it is the consumer who will shape the future of health care quality and cost. As key decision-makers in selecting, managing and navigating their health care and health decisions, the commitment of consumers and employers alike is vital to improve health and health care delivery, by being more informed, more involved, and better prepared. Clarity of information, improved communications, and real-time connectivity all can contribute to better leverage the consumer’s influence. In this general session, attendees will hear the latest trends and tools being designed to help promote the growth and acceptance of health care consumerism — trends and tools benefiting employers, employees and the entire community. Come listen to experts discuss the latest in connected care, health management, health incentives, engagement, and much more. Connected Care, for example, is the real-time, electronic communication between a patient and a provider, including telehealth, remote patient monitoring, and secure email communication. As the American health care system moves toward more accountable care, remote patient communication and monitoring will play an increasingly important role in patient services. Connected Care improves access to care, helps providers and patients avoid costly health care services, and increases convenience for patients. Despite rapidly developing technologies and increasing interest among patients and physicians in the use of Connected Care, legal and regulatory barriers continue to limit mainstream

Lynch

DePhillips

Kenworthy

Price-Rico

acceptance. To achieve the promise of Connected Care, there must be a renewed urgency among policy makers to develop a regulatory structure that enables safe and accessible use of this technology. Come get involved! Moderator: Dr. Wendy Lynch, Co-director, Altarum Center for Consumer Choice in Health Care Panelists: Henry DePhillips, MD, FAAFP, Chief Medical Officer, Teladoc, Inc., Board Member, The Alliance for Connected Care; Cathy Kenworthy, President and CEO, Interactive Health, Inc.; Karissa Price-Rico, Ph.D, Chief Marketing Officer, Intel – GE Care Innovations™; Scott Matthews, VP, Product Marketing, CastLight Health

Day Two: Closing General Session

Wednesday, November 12th, 2014 • 12:30 p.m. – 1:30 p.m.

Employer Panel: “Health Care Consumerism: The Solution for Health Reform – What Leading Employers are Doing Now and a Look Ahead!” Skyrocketing health care costs, the health care reform law and compliance concerns, shrinking budgets, low employee participation and improper use of benefits are just a few of the issues plaguing employers. Employers are facing immense challenges, while attempting to retain their best employees, provide the very best in employee benefits possible, and still maintain the company’s bottom line. In this general session, hear from a panel of the top national employers, who are practicing successful health care consumerism strategies that address these challenges head on! Receive proven strategies designed to make employees better, more educated consumers of health and healthcare. Learn from mid- to large-size employers who have faced challenges similar to those you now face. Hear how they have successfully implemented health care consumerism plans, resulting in reductions in health care costs, increased employee engagement and worker productivity. And get insights into how these employers engaged their personnel, resulting in well-informed health care and health decisions for employees and their families. Get real-time feedback from this fall’s open enrollment period and receive an enlightening look ahead into 2015, including hearing about the evolution of Private Healthcare Exchanges.

Comola

Socha

Ezzard

Andersen

Chapman

Moderator: Jon Comola, Founder, Wye River Group (WRG), and the Global Knowledge Exchange Network on Health Care (GKEN) Panelists: John Socha, Executive Director, Health Care Operations and Corporate Benefits, MGM Resorts International; Milt Ezzard, Senior Director, Global Benefits, Activision; Diana M. Andersen, Executive VP & Corporate Benefits Director, Zions Bancorporation; Jill Marie Chapman, Senior Director, Benefits, Office DepotMax, Inc.

Matthews

Projections from organizations like Accenture and Oliver Wyman suggest that 35 to 75 million Americans will receive their employee benefits via a private exchange within the next few years. Are you ready to make the transition? With PrivateHealthCareEXCHANGES.com, The Institute for HealthCare Consumerism has aggregated 160+ private exchange solutions to create the industry’s premier guide to help you — employers, health plans, brokers, advisors and consumers — to navigate this sea of change in employee benefits.

The Only Online Guide Where Employers, Health Plans, Brokers and Consultants Can Navigate Private Exchange and Defined Contribution Markets Solutions and Models

Access the Complete Database for $99!

Submit your FREE Listing. Enhanced Listing and Premium Profile Opportunities Available.

www.PrivateHealthCareExchanges.com

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

LEARN SESSION: Tuesday, November 11, 2014 • 10:30 a.m. – 11:30 a.m. • Room: Trails

101 – THE FUTURE OF PRIVATE INSURANCE EXCHANGES: HOW THE INCREASED DEMAND FOR SELF-FUNDED OPTIONS IS REDEFINING THE TRADITIONAL PRIVATE EXCHANGE MODEL Expanding the definition of a private exchange to accommodate the changing needs of employers has created tremendous opportunity. Since the Affordable Care Act was passed, a surge of employer interest in self-funded plans has surfaced. Employers simply want choices beyond what the fullyinsured plans have to offer—but do self-funded plans and private exchanges work well together? And if so, how? Ernie Harris, EVP of Exchange Solutions at Maestro Healthcare Technology, and David Wierkiewicz, Client Advocate at Human Capital Practice, Willis of Wisconsin Inc., address questions like this and offer insight into this exciting opportunity that is revolutionizing the private exchange market. During an interactive session with these dynamic co-presenters, attendees will be provided with an overview of current exchange solutions as a precursor to exploring how self-funded products with a turn-key service model will create an entirely new value proposition for 2015 and beyond. Speakers: Ernie Harris, NPDP, EVP of Exchange Solutions, Maestro Healthcare Technology; David Wierkiewicz, Client Advocate, Human Capital Practice, Willis of Wisconsin, Inc. Harris

Wierkiewicz

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Join the conversation #FORUMWest14 23

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

LEARN SESSION: Tuesday, November 11, 2014 • 10:30 a.m. – 11:30 a.m. • Room: Sienna

102 – YOU DON’T HAVE TO WAIT FIVE YEARS: CHALLENGING THE CORPORATE WELLNESS ROI MYTH Wellness programs are now considered a significant corporate strategy, and are widely used by corporations of all sizes. However, despite their popularity, most wellness programs are not reaching the anticipated financial returns. In fact, recent studies suggest that realizing any return on investment could take from 3 to 5 years. Learn how to design your wellness engagement program to begin managing direct costs within the first six months, and potentially reach a cost-neutral status by the end of the second year. Learning points included in this session:

Doster

•

Uncovering common design flaws

•

Creating faster ROI with 3 surefire strategies

•

Incorporating 2 secret ingredients to enhance wellness program success

Speaker: Don Doster, President, CEO, gBehavior

Join the conversation #FORUMWest14 24

F FO OR RU UM M W WE ES ST T

LAS LAS VEGAS, VEGAS, NOV NOV 10-12, 10-12, 2014 2014

CONNECT SESSION: Tuesday, November 11, 2014 • 10:30 a.m. – 11:30 a.m. • Room: Veranda A

103 – THE FUNDAMENTALS OF HEALTH CARE CONSUMERISM AND THE PRINCIPLES BEHIND THE INSTITUTE FOR HEALTHCARE CONSUMERISM If you are a new member with The Institute of Healthcare Consumerism, or this is your first IHC Forum & Expo conference, or you just want to get a refresher on the Fundamentals of Healthcare Consumerism, this is the workshop designed specifically for you. First, in this one hour workshop, Ron Bachman, Chairman, Editorial Advisory Board, The Institute for HealthCare Consumerism, will overview the mission, principles and strategies established for The Institute of Healthcare Consumerism organization. You will hear why our LEARN, CONNECT, SHARE philosophies drive everything we do and stand for. Next, you will get a good overview of the principles, vision and strategies behind Healthcare Consumerism, and learn to view it across its many generations of advancement over the past dozen years or so. Finally, you will hear a summary of “The Steps to Making Healthcare Consumerism Work” for employers. You will learn why Healthcare Consumerism is a more inclusive and robust approach to healthcare reform (and well beyond health insurance reform)….. And you will hear thought leadership on employee engagement, behavioral change, human capital, health literacy, personalized health and healthcare, and more. Bachman

You will leave this workshop:

•

Better prepared, through timely and relevant advice, to establish an effective healthcare consumerism strategy for your company

•

Better equipped with the principles, strategies, and implementation options you need to get started with Healthcare Consumerism education within your own company

•

Better informed on the critical components needed to launch an operational program of healthcare consumerism for your employer

•

Better armed to pass the IHC “Certified in Healthcare Consumerism” (CHCC) exam

Speaker: Ron Bachman, Chairman, Editorial Advisory Board, The Institute for HealthCare Consumerism

Join the conversation #FORUMWest14 25

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

CONNECT SESSION: Tuesday, November 11, 2014 • 10:30 a.m. – 11:30 a.m. • Room: Veranda B

104 – A SESSION FOR BROKERS: BEST PRACTICES – “A BROKER’S ROLE IN SUPPORTING CONSUMERISM AND PATIENT ACCOUNTABILITY” Four of the nation’s top brokers and advisors will deliver a five-to-seven minute update on the ever-changing market and how they are evolving to meet those changes, as well as their clients’ needs. The panel will discuss the impact of exchanges; their involvement with ‘population health’; the emergence of tools to help ‘consumers/ employees’ such as ‘transparency solutions’; and more. An interactive discussion with the attendees and panelists will conclude this CONNECT SESSION. These questions will be explored during the session: •

Are brokers supporting consumerism because they believe in it or because clients are asking for it?

•

How can brokers convince clients to be more active in promoting patient accountability?

•

What are the best methods you have seen to effectively implement consumerism into groups? We will consider Communication, technology, plan design, incentives, etc.

•

What innovative approaches are carriers bringing to the market?

•

Is the ACA causing employers/plan sponsors to be more aggressive towards their requirements on patient accountability and consumerism?

•

Are you seeing an increase in use of biometric screening and health risk assessments to drive patient and plan behavior? How are your clients using the data?

At the conclusion of this session, brokers will leave with best practices that they can implement now to broaden their role in the health care consumerism movement, which embraces all of these areas. Moderator: Chris Campbell, Vice President, Health and Benefits Division, Cragin & Pike

Campbell

Vasko

Maalouf

Davis

Cooper

Panelists: Barb Vasko, Vice President, Aon Hewitt; Georges Maalouf, Executive Vice President, Brown & Brown Insurance of Nevada; Brad Davis, Certified Employee Benefits Specialist (CEBS), Wraith, Scarlett, and Randolph Insurance Services, and Past President Sacramento chapter, National Association of Health Underwriters (NAHU); Don Cooper, MBA, ACBC, President, TriFlex Corporation

Join the conversation #FORUMWest14____________________________________________ 26

F FO OR RU UM M W WE ES ST T

LAS LAS VEGAS, VEGAS, NOV NOV 10-12, 10-12, 2014 2014

SHARE SESSION: Tuesday, November 11, 2014 • 10:30 a.m. – 11:30 a.m. • Room: Veranda C

105 – PANEL DISCUSSION – RETAIL HEALTH CLINICS 2.0: AN IN-DEPTH DISCUSSION OF THE VALUE PROPOSITION FOR EMPLOYERS Retail clinics are medical clinics staffed by advance practice clinicians located in high-traffic areas that offer limited services for acute illnesses, wellness and preventive care, and chronic disease care. Operating under evidence-based medical treatment guidelines, these clinics are viewed by many as the first line contact with the medical system for thousands of patients who would not otherwise receive treatment. Retail clinics are expanding in numbers and scope of services and will continue to play an increasingly important role as more Americans become insured through the Affordable Care Act with a focus on access, affordability and high-quality. This session will expand on the session from Forum East and delve further into the value proposition for employers and provide case studies detailing the various strategic partnerships between retail clinics and employers. Benefits of these partnerships will be explored and include the divergence from high cost utilization sites such as emergency room departments and chronic disease care management which may reduce the risk of disease exacerbations requiring a higher cost level of care. Panelists will discuss the services offered with a focus on wellness and preventive care and the use of point of care testing and advance technology to increase employee access to care and cost savings. At the end of the session, attendees will: •

Understand the different strategic partnerships between retail clinics and employers;

•

Understand the services offered by retail clinics and their impact on employee health and wellness;

•

Understand the innovative technology used by retail clinics to increase employees access to care and cost savings to employees and employers alike. Moderator: Sarah Rosenberg, JD, Membership & Development Director, Convenient Care Association Panelists: Kevin P. McMahon, Director of Urgent Care, Retail Clinics, & FED’s, McKesson Medical & Surgical; Cynthia Graff, CEO, Lindora Clinics

Rosenberg

McMahon

Graff

Join the conversation #FORUMWest14 27

The best keeps getting better. In 2013 alone: • 1Cloud by Evolution1® facilitated billions of dollars in reimbursements. • 1Cloud processed more than 66 million claims. • Top Evolution1 Partners grew an average of 84 percent. • HSA, HRA, and Wellness account volumes each grew by 40 percent. • 1Mobile by Evolution1® activations increased more than 100 percent. • The number of consumers on Evolution1 platforms grew by 33 percent. • 1Plan by Evolution1® powers more than 20 private exchanges.

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Leading the way in technology and innovation, PayFlex provides solutions that educate, engage and empower employees to improve their health and financial wellbeing. To learn more about PayFlex, visit PayFlex.com.

Visit booth #401 for your chance to win an iPad!

F FO OR RU UM M W WE ES ST T

LAS LAS VEGAS, VEGAS, NOV NOV 10-12, 10-12, 2014 2014

SHARE SESSION: Tuesday, November 11, 2014 • 10:30 a.m. – 11:30 a.m. • Room: Veranda E

106 – PANEL DISCUSSION ON HEALTH CARE TRANSPARENCY: THE FACTS ARE OBLIGATORY! Health care transparency means providing consumers with the reliable cost and quality information necessary to choose health care providers based on value. Reliable information empowers consumer choice; Consumer choice creates competition and incentives at all levels; Competition motivates the entire system to provide better care for less money. Whether directed at employers, consumers or providers – the facts are in and they are awe-inspiring: •

64% of workers have health plans with a deductible of $1000 or more

•

53% of consumers are oblivious to costs and tend to go along with what is suggested

•

Consumers’ out-of-pocket spending on health care, estimated at $329 billion in 2013, is projected to rise to $411 billion in 2020—a 25 percent increase.

•

Since 2000, rising prices of hospital charges, professional services, drugs, devices and administrative costs are responsible for 91 percent of the increases in health spending.

•

In 2012, nearly one of five U.S. adults was contacted by a collection agency over unpaid medical bills.

•

Preventable, adverse events in hospitals are now the nation’s third leading cause of death annually.

•

$300 billion is wasted in the U.S. every year in avoidable health care costs.

As a result, those involved in America’s health system are embracing Consumerism and Transparency …And by doing so, we are creating a powerful force for change. Come hear from leading Employers on what they are doing and SHARE your thoughts on healthcare cost and quality transparency! Moderator: Sander Domaszewicz, Principal, Mercer

Domaszewicz

Sanders

Belcher

Johnson

Smith

Panelists: Lisa Sanders, Director, Compensation & Benefits, McCarthy Building Companies; J. Phil Belcher, Health and Welfare Manager, Eastman Chemical Company; Adam Johnson, Chief Operating Officer, Compass Professional Health Services; Donna Smith, Executive Director, Business Development, FAIR Health, Inc.

Join the conversation #FORUMWest14 29

LEARN. CONNECT. SHARE.

JOIN OUR COMMUNITY The Institute for HealthCare Consumerism

Community members of The Institute for HealthCare Consumerism (IHC) join their peers and nationallyrecognized leaders to LEARN, CONNECT and SHARE through the IHC’s collaborative, informational online community, industry magazines, IHC FORUM conferences, IHC University Webinars, IHC Radio Shows and more… The Institute’s Community Includes: • • • • • • • • • • •

Employers Human resources benefits managers C-suite executives Financial management decision makers Brokers Advisors Consultants TPA’s Administrators of regional health plan providers Solution providers Thought leaders and industry leaders

Join the IHC Community Today! Sign Up at theihcc.com/membership

Benefits of Joining the Community for Free:

• Learn, Connect and Share with network peers and industry innovators as fellow members • Create a member profile and join the conversation by commenting and messaging • Read the latest breaking news pertaining to health care laws • Read blogs from industry experts • Create your own blog and connect with our member community • Browse and connect with our Affiliate Member Directory • Access to “communities” relevant to your specific position in the marketplace. Search and read content within a specific network. • Receive the official print publication of The Institute, HealthCare Consumerism Solutions: 6 bi-monthly issues plus our 2 annual issues: Outlook & Superstars • Receive IHC’s weekly newsletters • Access to IHC Market Insights Surveys • Listen to The Institute’s weekly online radio show, “HealthCare Consumerism Radio”

Benefits of Premium Membership:

All of the above, plus: • Access archives of all publications, newsletters and radio podcasts • Access white papers, surveys, research, and all other content • Take courses, participate in all webinars hosted by the IHC University • All-access to ground-breaking General Session videos from recent IHC FORUM & Expo conferences • Become eligible for IHC University’s Certified in HealthCare Consumerism (CHCC) designation • Receive a member discount for FORUM Conferences

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

LEARN SESSION: Tuesday, November 11, 2014 • 2:30 p.m. – 3:30 p.m. • Room: Trails

201 – TRENDS REVIEW: OUTCOMES-BASED STRATEGIES THAT LOWER COSTS, IMPROVE SATISFACTION AND INCREASE PRODUCTIVITY Sniper Focus: Visualize success of reduced cost and greater productivity by focusing your healthcare decisions on outcome assessments and patient satisfaction. Current literature documents musculoskeletal conditions as a lead cause of disability worldwide due to prevalence and economic burden. Mounting evidence suggest that when the first line of treatment is non-invasive care, the cost of care can be significantly lowered. Develop a targeted approach to your benefit strategy by utilization of current trends of clinical and financial outcomes using non-invasive chiropractic services for musculoskeletal issues, such as neck and low back pain. This session will provide focused, targeted and on point evidence to support the consideration of chiropractic services as a trifecta solution: reduced cost, improved patient satisfaction and increased productivity. Speakers: Dr. Sherry D. McAllister M.S.(Ed), D.C, McAllister Chiropractic; Dr. Ross M. Miller, MD, MPH, Medical Executive, Cerner Corporation McAllister

Miller

Join the conversation #FORUMWest14 31

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

LEARN SESSION: Tuesday, November 11, 2014 • 2:30 p.m. – 3:30 p.m. • Room: Sienna

202 – A CASE STUDY ON BENEFITS FOR THE ENTIRE WORKFORCE “Experience + Analytics: Using Data and Decision Support to Drive HDHP and Wellness Participation” You’re offering high-deductible health plans but not getting the participation you’d like. You’ve started wellness programs but they’re just rewarding the least at-risk members of your workforce. How do you drive positive participation in these consumer-driven programs without going the full-replacement, “mandatory” participation routes? By marrying your data with decision support tools that make for informed, empowered consumers. In this session, you will learn •

What challenges have companies faced when evolving toward consumer-driven health, and what have they employed to respond to the challenges?

•

What is choice architecture and how will it impact the benefits business?

•

How do you access the data you need to unlock the potential and avoid the pitfalls of your self-funded medical insurance model? Join Shan Fowler and Tom Dugan from Benefitfocus as they speak with Cheryl Hayter, Senior Benefits Analyst of Battelle, a large employer client of Benefitfocus’, about new tools that are unlocking the engagement (and cost-reducing) potential of data and user experience. Speakers: Shandon Fowler, Director of Product Management for Marketplaces, Benefitfocus; Tom Dugan, Enterprise Architect, Benefitfocus; Cheryl Hayter, Senior Benefits Analyst, Battelle Fowler

Dugan

Hayter

Join the conversation #FORUMWest14 32

F FO OR RU UM M W WE ES ST T

LAS LAS VEGAS, VEGAS, NOV NOV 10-12, 10-12, 2014 2014

CONNECT SESSION: Tuesday, November 11, 2014 • 2:30 p.m. – 3:30 p.m. • Room: Veranda A

203 – ACA COMPLIANCE & STRATEGIES UPDATE This session’s goal is to give attendees additional time to get their many questions answered on “Health Care Reform and Compliance Issues”. Following his participation as a key panelist from the General Session under the same title, Alston + Bird LLP legal expert John Hickman will field your questions and give you an inside look at the implications of PPACA’s impact on consumer directed health. He will be offering practical, actionable strategies your company can use immediately to be compliant with ACA regulations. The discussion will be directed toward health care reform and compliance issues relevant to attendees. Bring your questions!!! Hickman

Speaker: John Hickman, Partner, Alston + Bird LLP

Join the conversation #FORUMWest14 33

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

CONNECT SESSION: Tuesday, November 11, 2014 • 2:30 p.m. – 3:30 p.m. • Room: Veranda B

204 – EVALUATING A PRIVATE EXCHANGE: WHAT SHOULD BROKERS AND EMPLOYERS LOOK FOR? Whether you are a broker looking to adopt a private exchange strategy for your organization or you are an employer group looking to see if a private exchange presents an opportunity for the way you deliver employee benefits, this is a session you don’t want to miss. Benefit firms nationwide are facing some tough challenges in determining how they will survive in this new era of distribution. There are those that will be forced to merge or risk closing their doors. And there will be those who align themselves with a strategic partner who can provide the technology solutions needed to compete in this new market. Organizations looking to control costs, ease the burden of administration and increase the benefits choices offered to their employees in order to retain and attract top talent are taking a hard look at a private exchange. But many are still unsure what differentiates one from the other. Join us for a lively discussion that will cover what to look for from both a broker and employer perspective. We will attempt to help you simplify the decision making process. During this session you can expect to learn: •

Plan Choices and Promoting Consumerism – Giving employees “skin in the game” with multi-plan selection options — but how much is too much?

•

Employee Experience – Making informed decisions about crucial coverage means having the right tools — online tools that streamline the whole process by being intuitive and easy-to-use, from Plan Management, Decision Support, Communication and Resources.

•

Defined Contribution – How flexible is the technology controlling this strategy and is this a long term solution to control costs? Or just a cost shift?

•

Voluntary Benefits – The shift to voluntary products is on the rise. Brokers can learn how to increase cross-selling and employers can enhance their benefits package.

•

ACA Compliance Tools – why you shouldn’t rely on spreadsheets, in-house reporting or manual processes and how an exchange may help. Speaker: Frank B. Mengert, Partner & Director of Exchange Technology, ebenefit Marketplace

Mengert

Join the conversation #FORUMWest14 34

F FO OR RU UM M W WE ES ST T

LAS LAS VEGAS, VEGAS, NOV NOV 10-12, 10-12, 2014 2014

SHARE SESSION: Tuesday, November 11, 2014 • 2:30 p.m. – 3:30 p.m. • Room: Veranda C

205 – EMPLOYER PANEL ON HEALTHCARE CONSUMERISM: WELLNESS, INCENTIVES AND ENGAGEMENT he industry’s move towards consumerism has encouraged employers to take a good look at how they approach health and wellness at their organizations. With the current roll-out of the ACA requirements, an effort to get employees engaged in their health is more important than ever. This presentation will highlight approaches employers and solutions providers are using to promote personal responsibility and engage employees in their health and wellbeing. The session includes 5 to 10 minute perspectives of each of the panelists, some discussion questions from the moderator and then a Q&A session with the audience. Moderator: Margaret Rehayem, Senior Director of Strategic Initiatives and Communications, Midwest Business Group on Health Panelists: Jill Marie Chapman, Senior Director, Benefits, Office DepotMax, Inc.; Lindsay Horning, Benefits Analyst, Chipotle Mexican Grill; J. Phil Belcher, Health and Welfare Manager, Eastman Chemical Company; Bryan Pruden, Senior Director, Commercial and Central Operations, Care Innovations

Rehayem

Chapman

Horning

Belcher

Pruden

Join the conversation #FORUMWest14 35

15 million Americans fund their health care needs through HSAs. Letâ&#x20AC;&#x2122;s keep that number growing. The ABA HSA Council brings together banks, insurers and technology leaders in support of HSAs. Find out more

aba.com/HSACouncil HSA Council

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

SHARE SESSION: Tuesday, November 11, 2014 • 2:30 p.m. – 3:30 p.m. • Room: Veranda E

206 – PANEL DISCUSSION ON TELEHEALTH: IMPROVING ACCESS THROUGH ON-SITE SOLUTIONS, TELEMEDICINE AND TECHNOLOGY Telemedicine refers to the actual delivery of remote clinical services using technology. It is the use of medical information exchanged from one site to another via electronic communications to improve a patient’s clinical health status. Telemedicine includes a growing variety of applications and services using two-way video, email, smart phones, wireless tools and other forms of telecommunications technology. Most consider telemedicine and telehealth to be interchangeable terms, encompassing a wide definition of remote healthcare. Patient consultations via video conferencing, transmission of still images, e-health including patient portals, remote monitoring of vital signs, continuing medical education, consumer-focused wireless applications and nursing call centers, among other applications, are all considered part of telemedicine and telehealth. Come join the discussion on telehealth! Bring your questions for this outstanding panel and learn: •

The Latest SERVICES to be provided through TeleHealth

•

The Latest MECHANISMS used to deliver Telehealth

•

The Latest BENEFITS Achieved through TeleHealth Moderator: Doug Field, CEO, The Institute for HealthCare Consumerism Panelists: Henry DePhillips, MD, FAAFP, Chief Medical Officer, Teladoc, Inc.; Lena Cheng, MD, VP of Medical Affairs, Doctor on Demand, Inc.; Dr. Ben Heavrin, Executive Vice President, National Medical Director, MDLIVE; Dr. Peter Antall, Medical Director, American Well Field

DePhillips

Cheng

Heavrin

Antall

Join the conversation #FORUMWest14 37

The Collective Voice on Innovative Health & Benefit Management

CALL FOR CONTENT

LEARN. CONNECT SHARE. MONTHLY MAGAZINES • ANNUAL PUBLICATIONS • WEEKLY E-NEWSLETTERS THEIHCC.COM RESOURCE CENTER AND ONLINE COMMUNITY

Share Your Opinions, Strategies, Case Studies, Blogs, White Papers, Podcasts and Videos — Online, in our eNewsletters or in Print — to Our Widespread Audience of More Than 70,000 Readers! Join to the HealthCare Consumerism conversation by submitting an article, blog, case study, white paper, podcast or video to The Institute for HealthCare Consumerism’s collaborative, membershipbased online community (www.TheIHCC.com), as part of its bi-weekly e-Newsletters or in our print and digital publications, HealthCare Consumerism Solutions, HealthCare Exchange Solutions and our Annual Issues: HealthCare Consumerism Solutions and HealthCare Consumerism Outlook. We are actively looking for content including, but not limited to: • • • • • • • • • • • • • •

Health Plan Communication Health Access Alternatives Health Decision Support Tools Health Incentives Population Health Management Benefit Enrollment & Eligibility Exchange Solutions HSA/HRA/FSA Administration & Finances Medical Travel Plan Design & Financing Strategies Pharmacy Benefit Management Supplemental Health Benefits Brokers, Advisors & Consultant Regulatory & Compliance

By Sharing Your Voice or Research With Us, You are Sharing it With the Health and Benefit Management Community and the Health Care Consumerism Conversation At-Large! To Submit Content: For more information, please contact The Institute for HealthCare Consumerism Managing Editor, Jonathan Field at jfield@theihcc.com

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

LEARN SESSION: Tuesday, November 11, 2014 • 3:30 p.m. – 4:30 p.m. • Room: Trails

301 – CDH AND THE PRIVATE MARKETPLACE

Andrews

As ACA employer mandates continue to take effect over the next couple years, many companies are replacing their traditional defined benefits health care plan with more cost-controlled options, including CDH and defined contribution plans. There are a number of different options to consider when structuring this next generation of employee benefits and ensuring employers’ needs to reduce healthcare costs, provide employees with more options, simplify plan administration, and engage and empower members are met. This session will discuss the drivers toward defined contribution models, engagement and member retention challenges, and provide insights into how account-based plans and defined contribution models can be leveraged in both the private and public marketplaces. Speaker: Heather Andrews, Vice President of Enterprise Partner Development, Evolution1, Inc.

Join the conversation #FORUMWest14 39

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

LEARN SESSION: Tuesday, November 11, 2014 • 3:30 p.m. – 4:30 p.m. • Room: Sienna

302 – DEFINED CONTRIBUTION HEALTH CARE — WHY DO IT, HOW TO DO IT AND WHAT TO DO IN RENEWAL YEARS Defined Contribution in a very important development in employee benefits. Why? Improving health is maximized with account based plans, and account based plans are adopted much more frequently in Defined Contribution Strategies in Private Exchanges. Bottom line — Defined Contribution does much more than merely helping employers budget for health care and other benefits. It builds better consumers, and better health. However, although popular in concept, it is estimated Defined Contribution Health Care is implemented in only 20% of private exchange strategies. Why? Because there is a fair amount of confusion of what it is and how it works. The fact is, the Defined Contribution concept is still somewhat formless and confusing to employee benefit professionals. And, since the adoption and implementation of anything innovative goes hand-in-hand with a solid understanding and trust in that innovation, confusion is one of the factors creating a hesitation with employers to initiate a Defined Contribution Health strategy. This Learn Session will unscramble the eggs of Defined Contribution. What it is, What it looks like, How to do it, How Renewal Years are treated. You will hear from an employer, an advisor, a health plan DC pricing actuary, and a technology solution provider — all with a great deal of experience with Defined Contribution Health Care and Private Exchanges. Moderator: John Young, President, Consumerdriven, LLC, Former Senior Vice President, Consumerism, CIGNA

Young

Murray

Bakke

Vasko

Sykora

Panelists: Michelle Murray, Manager, Benefits, Hubbard Broadcasting, Inc.; Jeff Bakke, Chief Strategy Officer, Evolution1; Barb Vasko, Vice President, Aon Hewitt; Rich Sykora, VP & GM Commercial Finance & Underwriting, Medica Health Plans

Join the conversation #FORUMWest14 40

F FO OR RU UM M W WE ES ST T

LAS LAS VEGAS, VEGAS, NOV NOV 10-12, 10-12, 2014 2014

CONNECT SESSION: Tuesday, November 11, 2014 • 3:30 p.m. – 4:30 p.m. • Room: Veranda A

303 – PANEL DISCUSSION: MOVING TO CONSUMERISM – SELLING THE C-SUITE This session will discuss the challenges to and advantages of selling the C-Suite of your organization on healthcare consumerism strategies. The discussion will start with what you (the audience, so come prepared to contribute) are currently doing, such as how far in advance you are setting new strategies with the C-Suite and how often you are reporting back progress against such strategies to executives. The group will address the challenges of and approaches to selling the executive management team, when they have little knowledge of healthcare itself. Then, after moving forward with healthcare consumerism action plans, how do you continue to garner ongoing support from the C-Suite over time. The session will close with strategies on positioning the future of healthcare within your organizations. Come prepared with your questions and CONNECT! Moderator: Doug Field, CEO, The Institute for HealthCare Consumerism Panelists: Kathryn Mowry, Employee Benefits and Wellness Manager, Brownstein Hyatt Farber Schreck, LLP; Craft Hayes, Partner and Market Leader, Bernard Health; Lisa Sanders, Director, Compensation & Benefits, McCarthy Building Companies; Jason Jones, Vice President, Human Capital Practice, Willis Insurance Services of California, Inc.

Field

Mowry

Hayes

Sanders

Jones

Join the conversation #FORUMWest14 41

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

CONNECT SESSION: Tuesday, November 11, 2014 • 3:30 p.m. – 4:30 p.m. • Room: Veranda B

304 – A PANEL DISCUSSION ON US DOMESTIC MEDICAL TRAVEL: THE OPPORTUNITIES AND CHALLENGES FOR SELF-INSURED EMPLOYERS While international medical travel has been highly publicized over the past several years, domestic medical travel has been more quietly gaining traction among a growing number of self-insured employers. This session will explore the latest trends in domestic medical travel and what employers need to consider when evaluating whether to incorporate this strategy as part of their health plans. Three industry experts articulate the value of domestic medical travel benefits as an essential element of an employer’s benefit plan portfolio. Laura Carabello, Editor and Publisher of www.USDomesticMedicalTravel.com, will speak regarding industry trends and employer expectations for quality care. Additionally, the leaders at the City of Las Vegas — Cheryl Smith (Medical & Wellness Tourism Manager, Las Vegas Convention and Visitors Authority) and Doug Geinzer (Chief Executive Officer, HEALS) will share their plans to capture market share. Moderator: Laura Carabello, Principal, CPR Strategic Panelists: Cheryl Smith, Medical & Wellness Tourism Manager, Las Vegas Convention and Visitors Authority; Douglas T. Geinzer, Chief Executive Officer, HEALS

Carabello

Smith

Geinzer

Join the conversation #FORUMWest14 42

F FO OR RU UM M W WE ES ST T

LAS LAS VEGAS, VEGAS, NOV NOV 10-12, 10-12, 2014 2014

SHARE SESSION: Tuesday, November 11, 2014 • 3:30 p.m. – 4:30 p.m. • Room: Veranda C

305 – EMPLOYER PANEL: EMPLOYEE ENGAGEMENT AND THE IMPORTANCE OF GOOD EMPLOYER COMMUNICATIONS How do people decide what role to play in their health and health care? Are there specific actions that determine if someone is sufficiently, or optimally, involved in his care? While promoting engagement has become a popular goal in corporate health, the industry lacks a collective understanding of what that means. In some cases, we equate engagement with a specific action or event. In others, we translate it to a set of perceptions that correlate with health behaviors or outcomes. Yet, two people who take great interest (e.g. highly engaged) in the same health care decision may make drastically different choices. Once defined, how do employers encourage higher levels of engagement? What messages do they deliver to successfully encourage and empower consumerism skills? In this session, Wendy Lynch, PhD will present insights from a new measure of consumer engagement (the Altarum Consumer Engagement measure — ACE). The measure was developed with the support of Safeway and is available to organizations interested in assessing and promoting specific aspects of engagement. Four dimensions of engagement will be explored: commitment, informed choice, navigation, and ownership. Additionally, representatives from several employer organizations will showcase how they successfully communicate with their employees to promote higher levels of engagement. Moderator: Dr. Wendy Lynch, Director, Center for Consumer Choice in Health Care, Altarum Institute Panelists: Sheila Viswanathan, EdD, RD, Manager, Health Education and Research, Safeway Inc.; Jeff Noordhoek, Chief Executive Officer, Nelnet, Inc.; Bob Merberg, Wellness Program Manager, Paychex, Inc. Lynch

Viswanathan

Noordhoek

Merberg

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F FO OR RU UM M W WE ES ST T

LAS LAS VEGAS, VEGAS, NOV NOV 10-12, 10-12, 2014 2014

SHARE SESSION: Tuesday, November 11, 2014 • 3:30 p.m. – 4:30 p.m. • Room: Veranda E

306 – PANEL DISCUSSION: BUILDING BETTER CONSUMERS OF HEALTH CARE AND HEALTH Your employees are not children. They want to be treated like adults and make their own decisions regarding their health and health care. However, if they do not have the proper education and decision-support tools they may not be able to make the best choices when it comes to getting care. In this SHARE SESSION, employers and solutions providers alike will discuss some very innovative ways to create more educated consumers of health care. Employers will discuss health management pathways, advocacy resources and enrollment engagement services that have a proven track record within their organizations. Solution providers will discuss the latest techniques and technologies that can be used to engage consumers and make shopping for health and healthcare services a more powerful, rewarding and easier experience. As employees interact with healthcare in different ways, you must deploy different “just in time” strategies to educate and engage them on their own terms. Four things you will learn from this session are: •

Successful engagement of employees during enrollment.

•

Employee engagement once health conditions are identified.

•

Advocacy and its role in health care decision making.

•

Tools that make engagement easier.

•

Active interaction between the panelists and attendees is encouraged! Bring your questions. Moderator: Ron Bachman, Chairman, Editorial Advisory Board, The Institute for HealthCare Consumerism

Bachman

Jung

Murzl

Chmait

Pippin

Graham-Jones

Panelists: Jennifer Jung, Director of Benefits, Bridgepoint Education; Valerie Murzl, Senior Vice President of Human Resources/Training, Station Casinos LLC; Marcee I. Chmait, President, Spendwell Health; Susan Pippin, Senior Director, Employee Communications, Castlight Health; Pierce Graham-Jones, VP Business Development, Jiff

Join the conversation #FORUMWest14 45

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

LEARN SESSION: Wednesday, November 12, 2014 • 11:00 a.m. – 12:00 noon • Room: Trails

401 – HEALTH CARE CONSUMERISM, WELLNESS, INCENTIVES AND ENGAGEMENT STRATEGIES CAN CREATE A CULTURE OF HEALTHY, HAPPY AND HIGH PERFORMING PEOPLE One of the biggest challenges to wellness is getting high participation and then maintaining high levels of positive engagement and accountability year after year. Come hear how Union Bank & Trust (UBT) has pushed the envelope on incentives, health management initiatives, outcome based approaches and communication strategies that marry health and wellbeing with the company culture in unexpected ways. UBT started the program in 2008 with the early adoption of mandating biometrics for benefits eligibility and launched their first High Deductible Plan integrated with wellness in 2010. The engagement and cost savings results were astounding, but UBT needed to evolve the program to keep this alive. Today, wellness and informed healthcare consumerism is an integral part of their company culture. UBT has maintained 100% participation in biometric screenings for health plan participants and engages over 75% of the entire population in the wellness programs. Come hear their results – how associates have reduced tobacco use, improved cholesterol and blood sugar levels, bettered their BMIs, and reduced overall risk factors. This session will take you on a deep dive on their journey and showcase how they continually evolve and expand the program to grow and sustain their culture of wellness. They have a total associate engagement model that leverages the latest consumer technologies, onsite programs and health clinics as well as telephonic and gamification strategies. However, the underpinnings of their success has been and will always be the visible and engaged leadership, culturally relevant incentive design and marketing and branding strategy. Key Learning Objectives: 1.

Identify the Key Elements of Building an Informed Healthcare Consumer Population

Understand how to move from a Participation based wellness program to Results-based wellness program with zero disruption

Deliver comprehensive measurement & evaluation that yields meaningful results Speakers: Colleen M. Reilly, MBA/MSM, President, Total Well-Being, and Chad Thies, MS, Senior Vice President of Human Resources, Union Bank & Trust

Reilly

Thies

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FORUM WEST

LAS VEGAS, NOV 10-12, 2014

LEARN SESSION: Wednesday, November 12, 2014 • 11:00 a.m. – 12:00 noon • Room: Sienna

402 – HOW TO ATTAIN THE HIGHEST LEVEL OF HEALTH AND WELL-BEING (WITHOUT THE RISK OF LEGAL ACTION) For years, superior productivity has given American business an edge on competition. But, as productivity diminishes and healthcare costs inflate, employers are investing in health promotion. Yet, rising legal hazards and employee morale issues of wellness programs are alarming employers. Discover a comprehensive and integrated health promotion solution that engages employees in the highest level of health and well-being and delivers improved productivity and reduced healthcare cost exposure to employers… without the unpleasant downsides! Learning points included in this session: •

Wellness incentive programs were solution 1.0 to address health promotion, but they now pose the dilemma of balancing the good with the bad.

•

Like treating illness, health promotion is best when it is done face-to-face by professional clinicians trained in the TTM health behavior change method.

•

Worksite healthcare delivers superior patient engagement, continuity of care and behavioral change leading to healthier, more productive employees. Speaker: R. John Kaegi, Harvard-Kennedy School Healthcare Reform think-tank; Chief Strategist, Healthstat, Inc.

Kaegi

________________________________________________________________________________________________________________________________________________

___________________________________________________________________________________

Join the conversation #FORUMWest14 48

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

CONNECT SESSION: Wednesday, November 12, 2014 • 11:00 a.m. – 12:00 noon • Room: Veranda A

403 – NEW RESEARCH RESULTS: APPLYING VALUE-BASED INSURANCE DESIGN TO HIGH-DEDUCTIBLE HEALTH PLANS Learn about the results of new research that provides insights into whether high deductible health plans (HDHPs) can be tailored so that chronically-ill individuals embrace these plans and save money. Even though more employers are adjusting their benefit offerings to include HDHPs, chronically-ill individuals are reluctant to enroll in these plans given their higher expected out-of-pocket expense even when an HSA or HRA is attached and partially funded by their employer. The research developed and priced hypothetical HDHPs that incorporate “value-based insurance design” principles to make such plans more attractive to chronicallyill individuals by reducing cost-sharing for more effective “high-value” services and providers while discouraging the use of low-value services and providers. For example, modifying a high deductible plan to lower the patient’s out-of-pocket cost for clinically recommended diabetes treatment services has the potential to reduce health complications and overall spending. Maintaining the deductible structure for medical goods and services not affiliated with diabetes management will continue to motivate employees and their families to research and seek high-quality, necessary care. The study was conducted by leading academics at Harvard Medical School and the University of Michigan Center for Value-Based Insurance Design and was sponsored by the Gary and Mary West Health Policy Center. Speaker: Roy Ramthun, Senior Director, West Health Policy Center Ramthun

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FORUM WEST

LAS VEGAS, NOV 10-12, 2014

CONNECT SESSION: Wednesday, November 12, 2014 • 11:00 a.m. – 12:00 noon • Room: Veranda B

404 – THE IMPACT OF HEALTHCARE CONSUMERISM INITIATIVES ON SUPPLEMENTAL HEALTH CARE BENEFITS & THE RESULTING LATEST TRENDS FOR 2014 Supplemental Health Benefits (SHB) is playing an increasingly prominent role in helping employees meet their health care needs and contributing to overall financial wellness. In addition to augmenting employers’ core health care programs, SHB programs help to reduce employee health care costs while offering the opportunity for employees to customize their benefits for their particular circumstances. At the same time, SHB programs are making an increasingly positive contribution to employer profitability by reducing companies’ health care costs. Thus, (SHB) provide a win-win for both employees and employers. Next to the continuing saga on health care reform itself, one of the biggest stories in 2014 around employee benefits is the movement that traditional and non-traditional voluntary benefits are making toward the forefront of the benefits package that employers will offer this year. Specifically, trends in SHB for 2014 include: 1.

Voluntary benefits will be indispensable.

Employees want an array of voluntary benefits that meet their diverse needs.

Non-traditional voluntary benefits will become more main stream.

Employers will add more financial wellness benefits to their voluntary benefit offerings.

Non-traditional voluntary benefits will continue to diversify.

This session will engage an expert panel from among many of the foremost insurance providers. The discussion will center on supplemental health, these trends, and the ongoing impact of healthcare consumerism on changing the benefits industry. Moderator: Ron Bachman, Chairman, Editorial Advisory Board, The Institute for HealthCare Consumerism Panelists: Carlos Ferrera, Chief Operating Officer, Solstice Benefits and the Solstice Marketplace; Thomas J. Dimmer, Vice President–Business Development, Individual Markets & Exchanges, Renaissance Dental, Renaissance Life & Health Insurance Company of America Bachman

Ferrera

Dimmer

Join the conversation #FORUMWest14 50

F FO OR RU UM M W WE ES ST T

LAS LAS VEGAS, VEGAS, NOV NOV 10-12, 10-12, 2014 2014

SHARE SESSION: Wednesday, November 12, 2014 • 11:00 a.m. – 12:00 noon • Room: Veranda C

405 – LEADING EXPERTS ON PRIVATE EXCHANGES DISCUSS THE MODELS, THE CURRENT EXPERIENCES AND WHAT IS COMING FOR 2015, INCLUDING UPDATES ON PUBLIC EXCHANGES Long before Health Reform as we know it today had been even considered, the shift to consumerism in health, healthcare and health insurance had begun. The health industry in the U.S. is today at the point of a major transition from an employer-driven payor model to an employee-driven consumer model due almost entirely to the meteoric rise in healthcare costs and the resulting strain on employer affordability of the benefit. Very similar to the shift from pension plans to individual retirement accounts years ago, employers are limiting health benefits to what they can afford by switching from defined benefits inside of health plans that they controlled to defined cash contributions they make to healthcare savings accounts that their employees control. The employee then makes the health insurance purchasing decisions, not the employer. Yet with the health reform law also a consideration during this time of transition, employers want to not only control costs but remain compliant with federal mandates while still providing their employees good options to acquire value based insurance products. Therefore, private health insurance exchanges, with their defined contribution approaches, represent a significant component of the next generation of solutions, directly involving more and more individual consumers. Bring your questions for the panel and Share Your Experience! Moderator: Doug Field, CEO, The Institute for HealthCare Consumerism

Field

Gaydos

Fowler

Reese

Butler

Vasta

Panelists: Bob Gaydos, Vice President, Strategic Partnerships, Maxwell Health; Shandon Fowler, Director of Product Management for Marketplaces, Benefitfocus; George K. Reese, III CLU CFCI REBC RHU, President & CEO, Employee Navigator, LLC.; Rob Butler, CEO, Maestro Healthcare Technologies; Nancy Vasta, Business Lead, Proprietary Retail Exchange, Cigna

Join the conversation #FORUMWest14 51

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F FO OR RU UM M W WE ES ST T

LAS LAS VEGAS, VEGAS, NOV NOV 10-12, 10-12, 2014 2014

SHARE SESSION: Wednesday, November 12, 2014 • 11:00 a.m. – 12:00 noon • Room: Veranda E

406 – EXPERT PANEL: THE NEXT GENERATION OF HEALTH SAVINGS ACCOUNTS, SPONSORED BY ABA HSA COUNCIL Health Savings Accounts are experiencing a renewed acceleration of growth, having survived the threat of health reform; they are now thriving as employers embrace a growing body of evidence of substantial cost savings and improved health engagement and move toward full replacement HSA programs and private exchange strategies. This session will help employers, brokers, health plans to manage this critical component by addressing the latest trends in the dynamic Health Savings Account market as leading HSA administrators invest in improved consumer experience, health plan connections pivot, and smaller players bring innovative new ideas. Our moderator, Todd Berkley, President of HSA Consulting Services, has written extensively about the Next Generation of HSAs and on the explosive growth opportunities presented by the rise of Private and Public Exchanges. Our panelists will explore several areas of emerging innovation to create a true consumer HSA experience: •

Anytime, anywhere convenience features including claims crossover options, trustee transfer services, mobile access, and other modern banking innovations.

•

Consumer education regarding the CDH experience and how the health savings account affords unparalleled convenience, tax advantage, and saving for the future.

•

Investment options and advice to assist the average HSA consumer cross the threshold to true investment capabilities

•

Receipt Management and IRS Audit Support to help consumers manage health spending inside and outside the account and prepare to prove what they spent if audited.

•

Improved Reporting and Best Practice Support to assist employers and brokers to build successful HSA programs.

•

Connections to health services such as Wellness and Prevention and to understand health care options and costs Moderator: Todd Berkley, President, HSA Consulting Services, LLC

Berkley

Sandhu

West

George

ChouanardMcAdam

Panelists: Arjun Sandhu, Vice President, HSA Product Management, Optum; William J. West Jr., M.D., Senior Vice President, Business Development, HealthEquity; Abbygayl George, Director, Health Solutions Product Management, Fidelity Investments; Patricia J. Chouanard-McAdam, Senior Vice President / Manager of Product Management and Marketing, Health Benefit Services, Wells Fargo

Join the conversation #FORUMWest14 53

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

SPECIAL THANKS TO OUR HARD WORKING STAFF Brent Macy, Managing Director Karen Raudabaugh, Events Manager Rogers Beasley, Director Of Conference Sponsorship/Corporate Membership Michelle Gatehouse, Account Executive Mike Allen, West Coast Account Executive Ted Arvan, Account Executive Joni Lipson, Director Partnerships & Alliance

A SPECIAL THANK YOU TO ALL OUR MODERATORS THAT HAVE DEDICATED THEIR TIME AND HELP MAKE OUR CONFERENCE A SUCCESS. Join the conversation #FORUMWest14

Jonathan Field, Managing Editor Heather Loveridge, Senior Editor Tim Hemendinger, Associate Web Administrator Dusty Rhodes, Director Of Education Lana Perry, Marketing Communications Manager Kellie Frissell, Art Director Kevin Carnegie, Lead Web Developer Marie Ellis, Customer Service Anna Raudabaugh, Customer Service Patrick Washington, Graphic Designer Thank you for attending our 2014 IHC FORUM West conference. We hope you found it to be stimulating, inspiring and exciting! To help us serve you better, PLEASE FILL OUT OUR EVALUATION FORMS AND LEAVE THEM IN THE BOX AT THE REGISTRATION TABLE. We are eager to hear your feedback so we can continue to provide events that meet the ever-changing needs of our industry. Please reach out to Event Manager Karen Raudabaugh at 404.671.9551 ext. 108, or email her at kraudabaugh@fieldmedia.com with any further questions or comments.

FORUM PRESENTATIONS WILL BE AVAILABLE ONLINE AT WWW.THEIHCCFORUM.COM/2014WEST/PRESENTATIONS 54

Professionals Who Are Certified in HealthCare Consumerism (CHCC) Are Popping Up In All Different Facets of the Health and Benefit Management Industry, Across the Country!

We are thrilled that the Institute for Healthcare Consumerism provides a platform upon which we can be formally educated on the latest consumerism trends and insights. Because we’ve earned this certification, our clients can be confident knowing that we are 100% committed to creative thinking and engagement.”

RE CONS U CA M H T

ISM ER

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HE AL

See What The Institute for HealthCare Consumerim’s CHCC Designees Are Saying About Their New Credentials...

T I F I C AT I O

Amy Otto, CHCC Senior Employee Benefits Consultant Brown & Brown Insurance

Lisa D’Acquisto, CEBS, PHR, CHCC Manager, Compensation & Benefits Rady Children’s Hospital-San Diego This CHCC certification process has been extremely helpful to me for both short and long-term planning. If you are a benefits leader looking for behavioral changes to help manage your healthcare cost, this course and exam is a great way to get up to speed quickly. I now have a better idea of what to expect from our changing industry and am better prepared to help my company address our next steps.

When I saw the Certification for CHCC being offered, I was thrilled because I knew the program would have great depth, the most up to date information and the tools I need to help my clients. The course exceeded my expectations on so many levels and has truly made the difference in helping me stand out in my industry.

Sheri Washburn, CHCC Senior Benefit Consultant S.S. Nesbitt & Co. I was pleased to see the certification course, A Roadmap for Making Healthcare Consumerism Work, offered in the pre-conference portion of the IHC Forum and Expo in Atlanta. Ron Bachman has a wealth of knowledge and is an excellent teacher. The level of detail far exceeded my expectations. I learned valuable information that I can incorporate into our offerings to my current clients and prospects.

Keep Up With the Ever-Changing Health and Benefit Management Industry Become Certified in HealthCare Consumerism (CHCC)

Learn More at www.theihcc.com/university/certification

Introducing

On Ramp provides you with everything you need to create a highly effective online marketplace – one that integrates seamlessly with partners, is easily configured to reflect even the most detailed nuances of individual brands, and intuitive enough to empower clients and users to select and enroll in the right plan effortlessly. Visit Connecture at booth #311 to learn more about this powerful addition to your arsenal. When you stop by, be sure to register to win our Wellness Basket, which includes a Withings Smart Body Analyzer Scale, Fitbit Flex Wireless Activity + Sleep Wristband, LG Electronics Tone+ Bluetooth Headset, Blue Apron Gift Certificate, and healthy snacks.

Congratulations, Chet! 2014 John J. Robbins, Sr. Memorial CEO Leadership Award Recipient Chet Burrell, President and CEO, CareFirst In 1984, John J. Robbins, Sr. founded DataPath on the principles of what would eventually become known as consumer-driven healthcare. From the start he was a supporter of a little known trade magazine, CDHC Solutions, started by another pioneer, Doug Field. Now, consumer-driven is status quo, CDHC Solutions has grown into The Institute for HealthCare Consumerism, and DataPath is still going strong.

CDH Solutions | Premium Billing Solutions | Insurance Payment Solutions 100% Privately Owned. Here for the long haul.

Letâ&#x20AC;&#x2122;s work together. | dpath.com

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

A SPECIAL THANK YOU TO OUR SPONSORS & PARTNERS GOLD SPONSORS

CareOne Services

BenefitsLink

Cigna Corporation

ConnectYourCare

Benefit Advisors Network (BAN)

Connecture

DataPath

Convenient Care Association (CCA)

GoHealth

Desert Springs Hospital

EmployeeBenefitsJobs.com

WageWorks

Doctor on Demand

HealthCare Consumerism Solutions

ebenefit Marketplace

HealthCare Exchange Solutions

Employee Navigator

Healthiest Employers

empowris

Insurance Thought Leadership

FAIR Health

Las Vegas HEALS

ABA HSA Council

Fidelity Investments

Las Vegas Convention and Visitors

Alegeus Technologies

FreedomCare

Benefitfocus

HealthEquity

marcus evans CFO Summit

Castlight Health

HSA Authority

MCOL

Foundation for Chiropractic Progress

IPG

Medical Travel Today

Evolution1

Jiff

MyHealthGuide Newsletter

gBehavior

Maxwell Health

National Association of Alternative

Healthstat, Inc.

MDLIVE

Maestro Healthcare Technology

Optum

PayFlex

Renaissance Dental

SILVER SPONSORS

EXHIBITORS

Authority

Benefits Consultants, Inc. National Association of Health Underwriters (NAHU)

SelectAccount

OnSite Clinics

Solstice Marketplace

Population Health Alliance, PHA

SpendWell

PARTNERS

Compass Professional Health

Forum 2014

American Well

Teladoc

PrivateHealthCareExchanges.com

Asserta Health

Total Well-Being

The Healthcare Intelligence Network

Avidia Bank

TSYS Healthcare

Bank of America Merrill Lynch

UMR

The Leapfrog Group

Blossom Bariatrics

WellRight

United Benefit Advisors (UBA)

Bravo Wellness

Wells Fargo

Worldwide Employee Benefits

Care Innovations

Wiser Together

(HIN)

Network (WEB)

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

2014 GOLD SPONSORS www.cigna.com/ Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. We offer our broad product suite through single and multi-carrier private exchanges for smaller, mid-size and large employer groups. Cigna private exchange products and services portfolio offers coverage for both active and retired U.S. employees, including medical, dental, life, accident, disability, pharmacy and voluntary plans.

www.connecture.com/ Connecture is a leading provider of Web-based information systems used to create health insurance marketplaces and exchanges. Connecture’s solutions enable consumers — both over and under age 65 — employers and brokers to efficiently shop for, purchase and renew health insurance while reducing back-office administrative expenses for health plans. Connecture’s solutions include a wide range of distribution platforms for the commercial insurance industry and the public sector and are provided to health plans, state insurance marketplaces, the federal government, private exchanges and insurance brokers. For more information, visit www. connecture.com.

https://www.wageworks.com/ WageWorks is a leading on-demand provider of Consumer-Directed Benefits (CDBs) in the United States.CDBs are tax-advantaged programs for consumerdirected health, commuter, and other employee spending account benefits. We administer and operate a broad array of CDBs, including: • Spending account management programs, such as health and dependent care flexible spending accounts (FSAs), health savings account (HSAs), and health reimbursement arrangements (HRAs) • Commuter benefits, such as transit and parking programs • Our CDB programs enable employees and their families to save money by using pre-tax dollars to pay for their healthcare and commuter expenses. Employers financially benefit from our programs through reduced payroll taxes, even after factoring in our fees. Under our FSA, HSA, and commuter programs, employee participants contribute funds from their pre-tax income to pay for qualified out-of-pocket healthcare expenses not fully covered by insurance, such as co-pays, deductibles, and over-the-counter medical products or for commuting costs.

2014 SILVER SPONSORS www.aba.com/Issues/HSA/Pages/default.aspx

www.gohealthinsurance.com/ GoHealth is a Chicago-based company that powers GoHealthInsurance.com, a private health insurance marketplace that has helped more than 30 million consumers shop for coverage. With world-class technology and a team of licensed insurance advisors, GoHealth makes it easier and more efficient for individuals and families to shop and enroll in health insurance coverage. GoHealthInsurance.com allows consumers to view and compare health insurance plans available in their ZIP code from the nation’s top insurance companies. Consumers can also estimate available federal tax subsidies and apply them directly to their health plans to receive lower monthly premiums. At any time during the shopping process, licensed insurance advisors are accessible by phone to answer questions and offer advice. All of these services are free. In 2013, GoHealth signed an agreement with the U.S. Federal Government to enroll consumers in subsidized health insurance plans under the Affordable Care Act.

The ABA HSA Council is an organization of banks, insurers and technology leaders committed to increasing the adoption velocity of health savings accounts in the United States. The ABA HSA Council represents its members before Congress, the White House and U.S. Courts in order to preserve the ability of Americans to pay for healthcare using an HSA.

www.alegeus.com Alegeus Technologies is the leader in healthcare and benefit payments — offering the industry’s most comprehensive platform for the administration of benefit accounts, an established private exchange solutions, the most widely-used benefit debit card, and outsourced claim payment services. Health plans, TPAs, and financial institutions leverage Alegeus’ technology to administer accounts for 17.5 million members and process $18 billion in healthcare payments annually.

FORUM WEST

LAS VEGAS, NOV 10-12, 2014

www.benefitfocus.com/ Benefitfocus is a leading benefits technology provider. Over 18 million members and 300,000 employers use the Benefitfocus cloud-based platform to shop, enroll, manage and exchange all their benefits in one place. From consumer engagement and enrollment to communication and billing, Benefitfocus is creating a better way to manage benefits.

www.castlighthealth.com/ Castlight Health delivers the solution to enable employers and health plans to lower health care costs and provide individuals unbiased pricing and quality information to make smart health care purchase decisions. With a growing list of national customers, Castlight is rapidly becoming a major force of change in American health care.

www.yes2chiropractic.org/ A not-for-profit organization, the Foundation for Chiropractic Progress informs and educates the general public about the many benefits associated with chiropractic care. The Foundation is also developing closer relationships with healthcare executives, employers, payers and health plans. Through continued sponsorship of thought leader initiatives and development of peer-reviewed articles for publication, the Foundation continually offers enhanced opportunities for improved understanding of the benefits of chiropractic care and its role in traditional and emerging healthcare frameworks. To learn more about the Foundation, please visit us online at www.yes2chiropractic. org or call 866-901-3427.

www.evolution1.com/ Evolution1 and our Partners serve more than 9 million consumers, making us the nation’s largest electronic payment, on-premise and cloud computing healthcare solution that administers reimbursement accounts, including HSAs, HRAs, FSAs, VEBAs, Wellness and Transit Plans. It is the only solution that offers a single end-to-end user experience, provides innovative auto-substantiation technologies, and automates workflow for Partners, employers, and consumers. It does all this on one technology platform comprised of 1Cloud™, 1Direct™, 1Pay™, 1View™, 1Plan™, and 1Mobile™. Evolution1 and our Partners are dedicated to delivering value, reducing costs and simplifying the business of healthcare.

www.gbehavior.com/ gBehavior offers complete reward solutions that incentivize program participants for healthy behavioral changes. Our wellness platform, Rewards for Wellness, tracks participants’ progress against pre-determined goals, and rewards them for achieving these goals. gBehavior handles all phases of design, implementation, engagement, rewards management and in-depth reporting. gBehavior offers a unique value proposition – no monthly fees. We get paid only on results.

www.healthstatinc.com/ Healthstat, Inc. is a leading provider of on-site primary care, high health risk intervention and disease management services. Our goal is to alleviate a corporation’s rising cost of healthcare by improving the health of their employees. With the utmost discretion, we identify chronic health risks and work with the employee to manage their condition before it requires more serious treatment. We accomplish this through the implementation of on-site clinics, preventative care and wellness programs. We get proven results and judge success through both the bottom line and the healthy life. Today, we serve over 200,000 employees at more than 100 companies and staff over 300 clinics nationwide.

www.maestrohealth.com/ Maestro Healthcare Technology (www.maestrohealth.com) is a Health Exchange and Services company focused on employers and brokers. Privately held and profitable, we manage over 60 employer groups and 70,000+ members nationwide. Our broad client base ranges from small employers to Fortune 1,000 organizations. We offer modern, integrated, “one stop shopping” for the employer market, along with private labeled exchange solutions, allowing brokers to brand the offerings as their own. Headquartered in Highland Park, IL, with key operating centers in Charlotte and Orlando, Maestro’s business model is built around the belief that employer benefits work better when they work together as one solution.

www.healthhub.com/ PayFlex® is leading the way in account-based health plan technology and innovation. HealthHub®, powered by PayFlex®, combines benefits administration with wellness solutions to educate, engage and empower employees to improve their health and financial wellbeing. Incentive-based wellness programs integrated with account-based health administration sets PayFlex® apart in the consumer-directed marketplace.

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2014 EXHIBITORS www.americanwell.com/ American Well is the nation’s leading telehealth services company, providing online doctor visits to 15 million members across the country. Users connect with US, boardcertified doctors 24/7 for live video visits by smartphone and computer; phone and text chat are also available. American Well works with the nation’s only dedicated telehealth medical practice to provide staff coverage of primary care doctors, therapists and nutritionists to ensure the best experience and industry’s lowest wait time.

http://assertahealth.com/ Asserta Health enables employers and health plans to reduce medical spending by deputizing consumers with a purchasing card used to pay the full bill at the time of service, even when all or a portion of the funds come from their health plan.

www.avidiabank.com/ Avidia Bank is an FDIC insured, full-service financial institution located in Massachusetts with a focus on Health Savings Account administration. We provide private label banking as well as affinity programs, employing a partnership approach to create HSA solutions with clients’ needs in mind. We are a mutual bank with over $1 billion in assets answering to our customers’ needs and not shareholders. We offer big bank financial services at an affordable price with the personal attention provided by smaller financial institutions. We are a strategic partner with leading technology vendors such as FIS and Alegeus. Avidia Bank is committed to its independent course in an industry increasingly dominated by large, impersonal organizations. Our size combined with our strategic partners allows for a scalable solution at an affordable price.

http://corp.bankofamerica.com/ When it comes to building workplace benefits solutions, the provider you choose can help shorten your path to success. When you work with Bank of America Merrill Lynch, you leverage the virtually unparalleled strength, resources and experience of Bank of America Corporation, a global, broadly experienced organization. You can depend on us to deliver solutions across virtually every type of wealth accumulation program available under current regulations and tax laws — customized, scalable, and tailored to your needs. We seek to be a trusted resource to help you manage your business and help your employees achieve financial wellness.

www.blossombariatrics.com/ Blossom Bariatrics helps employers save hundreds of thousands of dollars every year by helping obese employees lose their excess weight and obesity related health issues. Dr. Tom’s weight loss surgery procedures require minimal recovery time and are provided at a fraction of the cost of other providers, saving employers and employees considerable money. Visit BlossomBariatrics. com to learn how Dr. Tom can help save you money by increasing employee productivity and decreasing obesity related medical conditions, such as: diabetes, hypertension, heart disease and joint replacement surgeries.

www.bravowell.com/ Bravo Wellness has been a disruptive force in the wellness industry since its inception in 2008. Bravo pioneered the outcomes-based wellness incentive space and carefully designs compliant incentives that result in unprecedented engagement levels. Bravo’s case studies prove and demonstrate sustained health improvement and reduced claims spending — all while equipping individuals to make better choices and providing thoughtful alternatives to those for whom special exceptions are warranted. With roots in data management, compliance and technology, Bravo recognizes that it’s rarely the lack of activities that makes a program unsuccessful, it’s often the lack of motivation and engagement — a problem that can be solved. Visit www.bravowell.com to learn more.

www.careinnovations.com/ Intel-GE Care Innovations™, a joint venture between Intel Corporation and GE Healthcare, connects the right technology, workflow, data, and people to improve care delivery and population engagement for better health. Leveraging a deep understanding of behavior change and a legacy of innovation, Care Innovations develops technology and provides in-depth services for healthcare, senior living, employers, and other organizations that need to affect people at home and in the normal course of their daily lives: translating financial risk to value. Care Innovations’ third-generation remote care management solutions aggregate data from a wide array of sensors and patient data sources to deliver insights for timely intervention and superior patient engagement with patients outside the formal care setting. Visit www. careinnovations.com to learn more.

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www.careoneadvocates.com/ Healthcare advocacy is a one-to-one personalized service designed to assist agencies with controlling costs, improving retention and increasing client satisfaction — while providing consumers with insight to the health care system, their policy and access to care. At CareOne, we help with understanding health plan coverage, locating providers, finding the best locations for procedures — including who has the best price and quality! And we don’t stop there — after a service or procedure, we become a personal claim advocate, provide an explanation of benefits, perform cost claims analysis and can even help with fee negotiation once a bill arrives. With insurance moving away from the employer’s benefits department and more and more consumers left to make sense of the health system on their own, this is an essential service to support both brokers and individuals with their specific needs — Our CareOne Broker Advantage™ program Provides Support at Every Turn™.

www.compassphs.com/ Compass Professional Health Services champions simpler, smarter healthcare for employers, employees, benefits professionals, and health plans. Our Consumer Activation Platform delivers the key ingredients — transparency, disease prevention realization, and premier provider steerage — to unlock the power of healthcare consumerism. Used by over 1,800 employer clients nationwide, Compass’ proven platform is empowering employers to effectively bend their healthcare cost curves while simplifying healthcare for their employees.

www.connectyourcare.com/ ConnectYourCare offers a leading CDH accounts platform, including HSAs, FSAs, and HRAs. The ConnectYourCare solution provides employees with a transparent and seamless transition to CDH. Our stewardship model utilizes behavioral economics optimizing the CDH experience. ConnectYourCare was proudly named the leader in CDH solutions by Forrester, an independent market research firm.

www.dpath.com/ DataPath creates solutions for the administration of consumer directed healthcare benefit plans and insurance payments. As software developers, we offer systems to administer Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts, Transit Accounts, and Premium Billing arrangements

including COBRA, Retiree Billing and more. As an end-toend electronic payments processor, we link healthcare and workers’ compensation payments to our proprietary debit card solutions, while offering large-scale provider payment processing for insurance entities. DataPath controls the entire production chain for our products, including end-toend payments. Celebrating our 30th anniversary in 2014, we remain 100 percent privately owned and are here for the long haul. To learn more, please visit www.dpath.com.

www.desertspringshospital.com/ Desert Springs Hospital, located in Las Vegas, NV, specializes in weight-loss surgery options including the gastric sleeve, lap-band and gastric bypass. Surgeons James Atkinson, MD, and Darren Soong, MD, have performed over 8000 surgeries. Desert Springs Hospital is accredited by the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP).

www.doctorondemand.com/ Doctor on Demand is the next‑generation video telemedicine company, redefining the industry with no PEPM or other fees, best‑in‑class patient experience, and the ability to implement with any health plan. Because Doctor on Demand does not charge PEPM fees and we have fully tested our product with consumers to validate demand, ease‑of‑use, and pricing, this is the no‑risk way for employers and large organizations to bring telemedicine to their employees.

www.ebenefitmarketplace.com/ Based in Connecticut, ebenefit Marketplace offers brokers nationwide the software and services to streamline benefits, HR and payroll administration through a private exchange platform. Their wide array of solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and the millions of consumers who have enrolled using the same technology. ebenefit’s state-ofthe-art cloud-based technology is available through their Technology Channel Partnership with bswift.

www.employeenavigator.com/ Employee Navigator is out to modernize benefits administration. We take the hassle out of dealing with benefits and compliance by providing brokers and their clients with simple benefits & HR software. Best of all we believe the technology should be free so we got rid of per employee fees to make sure that groups of any size can enjoy a world with less paper and fewer headaches.

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www.empowris.com/ empowris is a qualified, accountable marketplace of the country’s top weight management programs, designed to provide your employee’s choice to drive engagement and create healthy outcomes. By qualifying programs, empowris ensures that employees are using programs designed for results. And, by building in accountability parameters for both programs and employees, success rates can be measured against employee investments.

http://fairhealth.org/ FAIR Health is a national independent, not-for-profit corporation whose mission is to bring transparency to healthcare costs and health insurance information through consumer resources, comprehensive data products and research tools. FAIR Health uses its database of billions of billed medical and dental services to power cost transparency tools at fairhealthconsumer. org that enable consumers to estimate and plan their medical and dental expenditures. FAIR Health also licenses customized consumer tools, data products, and custom analytics to businesses, government agencies, healthcare providers and researchers.

https://www.fidelity.com/ At Fidelity, our goal is to make financial expertise broadly accessible and effective by focusing on a diverse set of customers: from 23 million people investing their own life savings, to 20,000 businesses needing help managing their employee benefit programs to 10,000 advisors and brokers needing innovative technology solutions to invest their clients’ money. We are a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products. www.fidelity.com.

www.freedomcarebenefits.com/ Here at FreedomCare, we have a one of a kind program that allows any size employer to self-insure their health benefits. We offer unique plan designs that are certified to be 100% Affordable Care Act compliant. FreedomCare offers employers across the country guaranteed ACA compliance for around $100 per employee per month. Coupled with our financial vehicle, our program truly is the most cost efficient strategy for companies to become ACA compliant.

www.healthequity.com/home HealthEquity empowers Americans to build health savings by providing powerful tools for health savings accounts (HSAs) and other health financial services. We manage over $1.7 billion in deposits, which makes us the largest dedicated health account custodian in the nation. Our convenient solutions serve more than 1.4 million accounts, owned by individuals at more than 24,000 companies across the country. With member support available every hour of every day, our team provides around-the-clock insight to maximize health savings.

www.hsaauthority.com/ HSA Authority is a company dedicated to health savings accounts. Our mission is to promote the growth of HSAs by providing educational tools, easy-to-use forms, comprehensive support, an HSA web site, and other HSA materials to financial institutions offering HSAs. Our sister Company HSA Resources, LLC markets HSAs to employer groups and individuals.

www.ipg.com/ IPG, the leader in Device Benefit Management, is helping self-insured employers manage medical procedure costs by getting the bundle right. We are bringing new and innovative approaches to bundling device-intensive implant procedures to leading TPA’s with the goal of improved delivery of care and reduced costs, to the benefit of their employers. Our experience and relationships allow us to: • Offer the same high quality care, at a lower cost • Facilitating Site of Care Shift to high quality, lower cost facilities • Get all the right people to work together • Set the price of the bundle correctly • Providing access to a price-competitive bundle • Coordinate Care Team activities, collect payments and reduce costs Who Is IPG? We provide transparent end-to-end implant management and predictive analytic solutions which have established the industry standard around cost, quality and safety to drive accessibility and affordability of care. IPG has pioneered a unique Device Benefit Management model of collaborative partnerships which add transparency and predictability to life-saving and life-enhancing medical device therapies for health providers, facilities and physicians, while lowering costs for patients.

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www.jiff.com/

www.renaissancedental.com/

Jiff is a venture-backed, Palo Alto-based technology company that is reinventing healthcare for employees. Using Jiff’s HIPAA-compliant platform, companies can quickly connect their health benefit design and incentives to consumer digital health applications, devices, and services that employees know and love. Jiff builds incredible, unique mobile and web experiences for each employer that allows employees to compete or work together towards company-wide health goals.

No matter your dental benefit needs, Renaissance Dental has the solution: • Licensed in all 50 states for individual and group dental solutions • National dental networks with over 200,000 dental access points • Innovate plan designs • Local, dedicated customer service team • Endorsed by National Small Business Association • A- A.M. Best Rating

http://maxwellhealth.com/ Maxwell Health, a fast-growing industry leader in health IT, is the first Health as a Service platform. This revolutionary operating system for employee benefits engages employees, incentivizes a holistic view of health, and provides a centralized place to access health and benefits services. Maxwell’s web portal and mobile app enhances the benefits experience by leveraging data from multiple sources, meaning better, more informed health solutions. Benefits brokers, TPAs, carriers, and other vendors license Maxwell’s technology to use with their employer clients.

www.selectaccount.com/ SelectAccount has been driving innovation in medical savings accounts for over 25 years. We offer a full suite of tax-advantaged solutions — HSA, HRA, FSA, VEBA, transportation and dependent care accounts to meet client’s changing needs as they plan for their health care expenditures. They are one of the leading medical savings account administrators in the country managing more than half a billion dollars in consumer medical account assets integrated with numerous partner data exchange connections.

www.mdlive.com/ MDLIVE is a leading telehealth provider of online and on-demand healthcare delivery services and software that benefit patients, hospitals, employers, payers, physician practice groups and accountable care organizations. Anytime, anywhere, MDLIVE connects users to a national network of Board Certified doctors and licensed therapists- eliminating time wasted in waiting rooms, at a price that’s below most co-pays. MDLIVE telehealth solutions make quality care more convenient than ever, as well as contain rapidly growing healthcare costs.

www.optum.com/ Optum is a leading diversified health services company dedicated to making the health care system work better for everyone. Working with employers, health plans, financial institutions and government agencies, Optum Financial Services creates solutions that make health care simpler, more affordable and more accessible. Our health savings and spending account solutions services under the Health Advantage Account Suite are designed to clearly connect healthy behaviors with healthy financial outcomes for individuals and employers in the world of consumer-directed health care. Optum is a leading administrator CDH, with over 1.3 million HSA and 1.6 million HRA and FSA accounts.

www.solsticemarketplace.com/ The Solstice Marketplace is a private exchange developed by health insurance carrier Solstice Benefits. Created specifically with insurance brokers in mind, the Solstice Marketplace provides brokers with a one stop shop to offer personalized service to their customers. It features a user-friendly system, a simple enrollment process, comprehensive tools, video tutorials and more. Contact the Solstice Marketplace at 1.855.Sol. Mrkt or www.SolsticeMarketplace.com.

https://www.spendwellhealth.com/ SpendWell is where companies and employees can maximize health care dollars. At SpendWell, provider pricing, ratings and reviews are out in the open for side-by-side comparison. Personal Health Assistants are standing by to help too. With choice and control at their fingertips, most employees can meet all their health care needs before company cost-sharing kicks in.

www.teladoc.com/ Teladoc is the first and largest provider of telehealth medical consults in the United States. We provide our members with 24/7/365 access to a board certified physician through the convenience of phone and video consults.

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www.wisertogether.com/ Wiser Together helps health care consumers choose the right care at the right time. We offer innovative online tools that help consumers make evidence-based, cost-effective treatment decisions that are aligned to their personal preferences and financial constraints. Consumers using WiserTogether’s tools achieve better health outcomes through more effective treatment decisions that save payers money. Improved Health. Improved Cost.

www.employeetotalwellbeing.com/ Total Well-Being is the nation’s leading provider of Performance-Based Corporate Wellness (PCW), fully integrating wellness strategy into your business strategy. Our integrated solution offers strategy, consulting, and technology to get real results.

2014 PARTNERS www.tsys.com/solutions_services/Issuers/healthcare/ TSYS Healthcare provides end-to-end strategic payment solutions for consumer directed healthcare. We partner with benefits administrators, financial institutions, health plans and software providers to navigate all aspects of HSAs, HRAs, FSAs, cash reimbursements and lines of credit, rewards and claim payments. TSYS Healthcare cards offer participants the security they expect along with the ability to conveniently access funds from multiple accounts and manage their benefits payments with simplified single-card access. Clients and partners benefit from simplified processes, reduced paperwork and cost savings that contribute to improved return on investment.

www.umr.com/ UMR provides customized solutions, costeffective networks and compassionate service for self-funded medical, dental, vision and disability plans. In addition to integrated health plan management and claims processing services, UMR offers a variety of programs to help clients control costs, including care management, pharmacy benefits administration, reinsurance products and claim recovery management.

http://wellright.com/ Take your wellness program to the next level with WellRight, the most versatile tool available for wellness management. Engage employees through an interactive HRA, health and fitness trackers, device integration and extensive educational material with quantifiable results.

https://www.wellsfargo.com/ Wells Fargo is a leading provider of comprehensive Health Savings Account (HSA) programs. Whether you are looking to implement HSAs for the first time or want to revitalize your current program, let us put our experience with over 10,000 employer groups to work for you.

www.benefitslink.com www.employeebenefitsjobs.com Since 1995, the BenefitsLink daily e-newsletters have provided employee benefits professionals with the latest developments and analysis in plan compliance, administration, policy and design — we scour the web to deliver the very best articles to keep you on top of this ever-changing field. Our website includes active message boards, industry news and an extensive calendar of conferences and webcasts. EmployeeBenefitsJobs.com offers the opportunity to find the best-informed benefits professionals to fill job openings in this niche field.

www.benefitadvisorsnetwork.com Founded in 2002, the Benefit Advisors Network (BAN) is an exclusive, premier, national network of independent, employee benefit brokerage and consulting companies. BAN delivers industry leading tools, technology, and expertise to member firms so that they can deliver optimum results to their employee benefit customers. BAN intentionally limits membership because of the highly collaborative interactions. Members, trademarked as Smart Partners®, are screened prior to being granted membership to ensure they distinguish themselves from their competitors through their knowledge of the employee benefits industry, ethical approach, business acumen, and strategic vision. NETWORK

www.ccaclinics.org Convenient Care Association is the national trade association of companies and healthcare systems that provide consumers with accessible, affordable, quality healthcare in close to 1500 retail-based locations. CCA works primarily to enhance and sustain the growth of the Convenient Care industry through sharing resources, best practices and common standards of operation. For more information, please visit: www.ccaclinics.org. 67

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www.theihcc.com

As the lead media sponsor for the IHC FORUM, and the official publication of the IHC, each issue is focused 100% on innovative health and benefit management solutions as an advocate for health care consumerism. The collective voice heard within the articles, company profiles, case studies and suggestions for solutions helps stakeholders make better decisions about health care programs during one of the most dynamic times in our industry’s history. Available in print and digital (viewable on laptops, computers, tablets and mobile devices).

Las Vegas HEALS Quality healthcare is a universal concern for all of us. Las Vegas HEALS’ perspective is that we, as a community, are responsible for providing the best healthcare to everyone. Las Vegas HEALS does not accept status quo. We work to improve healthcare for everyone through a carefully coordinated healthcare system. We address Southern Nevada’s demanding healthcare needs and collaborate with the community — health professionals and people like you.

www.lvcva.com/

Exchange

www.theihcc.com

HealthCare Exchange Solutions, a magazine supplement to HealthCare Consumerism Solutions and lead media sponsor for IHC FORUM, covers the most significant shift in how Americans purchase health insurance in many years, focusing exclusively on the emergence of health insurance benefits exchanges and defined contributions. The exchanges, simply put, represent an important opportunity for advancing consumerism in health care. Available in print and digital (viewable on laptops, computers, tablets and mobile devices).

www.healthiestemployers.com Healthiest Employer is a research and technology company, with a focus on worksite wellness and productivity. The Healthiest Employer Awards program has been conducted in over forty U.S. cities with over four thousand participating companies. Learn more at www.HealthiestEmployers.com.

www.insurancethoughtleadership.com Insurance Thought Leadership is a digital publishing platform that curates and promotes the premier content about insurance and risk management and sponsors a community of thought leaders. Some of the keenest minds in the industry have signed up to be thought leaders on ITL, and the platform provides C-suite executives and thought leaders in insurance direct access to each other so they can have a meaningful exchange and become more knowledgeable. The company is based in Menlo Park, Calif. To learn more about Insurance Thought Leadership, go to insurancethoughtleadership.com

The Las Vegas Convention and Visitors Authority (LVCVA) is the official destination marketing organization of Southern Nevada, promoting tourism, conventions, meetings and special events — as well as ongoing advocacy to extend the city’s influence as a leader in tourism and hospitality. To drive the tourism engine that powers the Southern Nevada economy, the LVCVA is charged with and committed to building and protecting the Las Vegas brand among its diverse audiences of current and potential visitors. With more than 150,000 hotel rooms in Las Vegas alone and over 10.8 million square feet of meeting and exhibit space citywide, the LVCVA’s mission focuses on attracting ever-increasing numbers of leisure and business visitors to the area. The LVCVA is among the world’s top destination marketing organizations — constantly leveraging Southern Nevada’s world-class facilities, resources and services to create economic opportunity and maximize occupancy and revenue for all stakeholders.

www.cfosummits.com/marketing_746 A strong dedication to providing strategic business information, combined with an unwavering focus on exclusivity, is what drives us to consistently deliver a competitive advantage to our clients. Offering the comprehensive content of a dynamic program and the comfort of a luxurious five star venue, our events encourage industry thought leaders to learn from each others’ experiences and explore key solutions in the market. The record of success we have established is recognized in board rooms and corner offices across the globe. Modern business leaders rely on our annual meetings to discover solutions, share expertise and develop professionally.

www.mcol.com MCOL is a leading publisher of health care business information, offering online memberships, newsletters, webinars, training software, resource books, directories, web content, and much more to health care business professionals since 1995.

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www.onsiteclinics.org www.medicaltraveltoday.com Medical Travel Today is the FREE newsletter of the medical tourism industry. Written and edited by experts in international healthcare, Medical Travel Today keeps its readers abreast of trends, deals, new business, competition, medical advances, legal issues, and the advancement of care for the rapidly growing ranks of medical travelers. This newsletter publishes twice monthly. Benefit Advisors Network

www.myhealthguide.com MyHealthGuide Newsletter is published weekly for subscribers in the self-funded community including TPAs, stop loss carriers and MGUs, PPOs, PBMs, LC/DM firms, legal and legislative parties and more. Article categories include: General & Company News; People News; Market Trends, Studies, Books & Opinions; Legal, Legislative & Regulatory News; Medical News and Upcoming Conferences. Subscribe free at www.MyHealthGuide.com

www.naabc.com The National Association of Alternative Benefits Consultants, Inc. (NAABC), is a professional “non-commercial” trade organization that was developed to represent insurance producers and brokers across the United States who market Health Savings Accounts, Health Reimbursement Arrangements and other Consumer Driven Health Plans to individuals and employers/groups. Our goal is to provide formal support and education to those agents who are, or wish to become active in the consumer driven health plan and self-funding markets.

www.nahu.org/ The National Association of Health Underwriters represents more than 100,000 licensed health insurance agents, brokers, general agents, consultants and benefit professionals through more than 200 chapters across America. NAHU members service the health insurance needs of large and small employers as well as people seeking individual health insurance coverage. Every day, NAHU members work to obtain insurance for clients who are struggling to balance their desire to purchase highquality and comprehensive health coverage with the reality of rapidly escalating medical care costs. As such, one of NAHU’s primary goals is to do everything we can to promote access to affordable health insurance coverage. BenefitsLink.com & EmployeeBenefitsJobs.com

The FORUM is dedicated to the collection and dissemination of news and ideas relating to employer sponsored workplace health installations and OnSite Clinics.

http://populationhealthalliance.org/forum/ Join leaders of the population health management industry at the PHA Forum 2014, the Population Health Alliance annual conference, December 10-12, in Scottsdale, Arizona, which features the Excelling in Engagement research track and the EXPO’s Tools for Consumer Engagement neighborhood with some of the most innovative tools and technologies.

PrivateHealthCareExchanges.com, produced by The Institute for HealthCare Consumerism, is the health and benefit management industry’s definitive resource for solution providers within the private health care exchange and defined contributions marketplaces. This guide is searchable on both regional and national levels and includes the information needed for due diligence in considering new private exchange solution providers.

http://www.hin.com/ The Healthcare Intelligence Network (HIN) is the premier advisory service for executives seeking high-quality strategic information on the business of healthcare. This information hub draws from more than 50 exclusive publications covering five key areas: managed care; hospital and health system management; health law and regulation; clinical care and outcomes; and the healthcare industry. HIN’s senior management has years of experience in the business of healthcare providing you with the key strategic information you need.

www.leapfroggroup.org The Leapfrog Group is a national nonprofit organization using the collective leverage of large purchasers of health care to initiate breakthrough improvements in the safety, quality, and affordability of health care for Americans. The flagship Leapfrog Hospital Survey allows purchasers to structure their contracts and purchasing to reward the highest performing hospitals. The Leapfrog Group was founded in November 2000 with support from the Business Roundtable and national funders, and is now independently operated with support from its purchaser and other members. 69

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www.ubabenefits.com United Benefit AdvisorsÂŽ is the nationâ&#x20AC;&#x2122;s leading independent benefits advisory organization with more than 140 Partner Firms in more than 200 locations throughout the U.S., Canada and the U.K. UBA Partners educate nearly 5 million employees and their families to become better health care consumers and lead healthier lives, easing the strain on health care claims and costs. Our Partners saved employers on average 5.2 percent from the initial medical plan renewal offer in 2012, which translates to a staggering $584.1 million in annual medical plan cost savings.

www.webnetwork.org/ WEBâ&#x20AC;&#x2DC;s mission is to further the development and education of benefits professionals. We are committed to helping define the role of the benefits professional in the 21st century. As changing legislation, technology and market forces reshape the profession, products and delivery systems, WEB will continue developing programs, educational opportunities and services to help its members meet the challenges ahead.

PLAY TO WIN! DRAWING FOR PRIZES! HEALTH CARE CONSUMERISM CONNECTIONS Visit all of the exhibitors and learn about the different solutions in healthcare consumerism. Don’t forget to get your game sheet stamped on the logo’s below. After the game sheet is completed, tear the sheet out, fill out your contact information on the back and drop off at the registration desk before Wednesday, November 12th, 10:00 am. Drawing to take place in the Main Ballroom at 12:00 noon on Wednesday, November 12th. Must be present to WIN!

Improved Health. Improved Cost.

HEALTH CARE CONSUMERISM CONNECTIONS We encourage you to visit all of the exhibitors and learn about the different solutions that will help you on your health care consumerism journey. Donâ&#x20AC;&#x2122;t forget to get your game sheet stamped for each logo on the previous side of this page. After the game sheet is completed, tear the sheet out, fill out your contact information on the back and drop off at the registration desk before Wednesday, November 12th, at 10:00 am Drawing to take place at 12:00 noon on Wednesday, November 12th. Must be present to win!

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