What Drives the Intention of Students to Make Public Complaints?

values meet the statistical requirements. Finally, six factors were totally extracted and satisfactory to continue the next analysis steps. The EFA analysis result was shown in the table 2.

Confirmatory Factor Analysis (CFA) results

Model Fit Evaluation

CFA which is a multivariate statistical procedure was conducted to verify the suitability of the measurement scales. The general accepted standards for model fit are: Chi-square/df ≤ 3, goodness of fit index (GFI > 0.80), comparative fit index (CFI > 0.90), Tucker–Lewis index (TLI ≥ 0,9) and root mean square error of approximation (RMSEA ≤ 0,06). Table 3 shows the results of CFA with model fit indicators are good enough for further analysis.