BRIEF INTRODUCTION
OUR VISION & MISSION
PERFORMANCE
Last 5 Year Performance Admission
160
Thousands
Thousands
OPD 140 120 100 80 60 40 20 0 2006
2007
2008
2009
2006
2010
2007
2008
2009
2010
200
Delivery
1,200
18 16 14 12 10 8 6 4 2 0
Lab. Investigations 150
1,000
800
100
600 400
50
200
0
0 2006
2007
2008
2009
2010
2006
2007
2008
2009
2010
BH POINT PEDRO - BEFORE QIP
BH POINT PEDRO BEFORE QIP
BH POINT PEDRO BEFORE QIP
INTRODUCTION OF QIP
Introductory training of staff (02nd April 2010)
INTRODUCTION OF QIP
Training at SLIDA (12-14 th May 2010)
INTRODUCTION OF QIP
Field visits (12-14 May 2010)
INTRODUCTION OF QIP
Development of QIP implementation plan
BH POINT PEDRO AFTER QIP
GREEN HOSPITAL
BH POINT PEDRO AFTER QIP
BEFORE
AFTER
BH POINT PEDRO AFTER QIP
Record room
IMPLEMENTATION STRATEGIES Team work Committees Leadership Responsiveness
Public Relations Community participation/mobilization
Human Resource Development Innovative activities Cost control
TEAM WORK
QUALITY MANAGEMENT TEAM
COMMITTEES
Drug Review Committee Infection Control Committee Disaster Management Committee
Disaster Management Committee Meeting
Disaster Files
LEADERSHIP Role of top management Guidance/Training/Supervision/Monitoring
LEADERSHIP Role of middle & junior managers Guidance/Training/Supervision/Monitoring
5 “S”CORNER
IMPLEMENTATION OF 5 “S” SEIRI
27
IMPLEMENTATION OF 5 “S” SEITON
28
IMPLEMENTATION OF 5 “S” SEISO
29
IMPLEMENTATION OF 5 “S” SEIKETSU
30
4/24/2011
IMPLEMENTATION OF 5 “S” SHITSUKE
31
5 “S” COMPETITION AMONG WIT TEAMS
RESPONSIVENESS
Clean physical environment
RESPONSIVENESS
Patient Safety
RESPONSIVENESS
Privacy
RESPONSIVENESS
Clean safe water
RESPONSIVENESS Food Trolley
Food safety
Dinning Area
RESPONSIVENESS
Waiting areas
RESPONSIVENESS
Appointment systems (clinic)
RESPONSIVENESS
Special attention for people with special needs
RESPONSIVENESS
Suggestion box
RESPONSIVENESS
Public addressing system
RESPONSIVENESS
Information boards
RESPONSIVENESS OPD (n= 20)
Description
Good %
ANC(n= 20)
DIABETIC (n= 20)
Need Improvement Need Good Need Improvement% % Improvement% Good % %
Opinion about this Hospital
82
18
76
24
79
21
Services provided by this Hospital
74
26
68
32
90
10
Time spent at Hospital
68
32
63
37
47
53
Facilities provided at this Hospital
71
29
72
28
76
24
Standard of services in this Hospital
65
35
80
20
87
13
Customer satisfaction survey- Jan.2011
PUBLIC RELATIONS
Reception
Code of conduct for staff
COMMUNITY PARTICIPATION & MOBILIZATION Hospital Development Committee
Support: buildings/medical equipment/furniture
COMMUNITY PARTICIPATION & MOBILIZATION NECORD
SCF
NECORD
MDM Portugal
NGO/INGO participation
HUMAN RESOURCE DEVELOPMENT Capacity building programmes Programmes to build up positive attitude Staff welfare activities
(loan/death compensation/rewarding schemes /sports activities/ staff get-together / Festivals/recreational activities/staff trips)
Grievance handling
CAPACITY BUILDING PROGRAMMES
STAFF WELFARE ACTIVITIES
Badminton Team
Cricket Team
Football Team
STAFF WELFARE ACTIVITIES
Musical programme
Reward on retirement
STAFF WELFARE ACTIVITIES
Religious activities
INNOVATIVE ACTIVITIES
Emergency ambulance service Reuse of waste items Reduced waiting time Instruction guidelines Reduced searching time of file/BHT
EMERGENCY AMBULANCE SERVICE Direct Calls
Disaster site
BH Point Pedro
Emergency Call Centre From any phone networks
COST CONTROL Cost control measures Elimination of wastage Reducing errors & defects Measures taken to ensure optimam utilization of resources
SOCIAL RESPONSIBILITIES Mobile clinics to IDP camps Festival clinics Elders day mobile clinics Tree planting Donation to children home Blood donation by staff Rehabilitation of psychiatric patients
SOCIAL RESPONSIBILITIES
TREE PLANTING
SOCIAL RESPONSIBILITIES
Donation to children’s home
SOCIAL RESPONSIBILITIES
Blood donation by staff
OCCUPATIONAL THERAPY UNIT
Rehabilitation of psychiatric patients
ACHIEVEMENTS
Well motivated staff Self-recognized Pleasant & healthy work environment Improvement of productivity and quality of service Improved reputation of institution Has become a role model for other institutions
61
FUTURE PLANS Continuous Improvements of existing units and Service delivery Benchmarking Training of trainers to extend QIP to other hospitals