epay world summer 2017

SUMMER 2017

CHRISTMAS COVERED Our gift card range has your Christmas shopping covered

ALSO INSIDE: The Gift of Choice

Our gift card industry spotlight Now available through epay

YOUR TV SHOWS & MOVIES. YOUR WAY.

STEP ONE Take the Netflix Gift Card to the counter and choose one of the following denominations: $20, $30, or $50

STEP TWO Go to www.netflix.com.au to redeem

STEP THREE Enter the PIN on your receipt - done!

TO ORDER YOUR NETFLIX GIFT CARDS Call epay Customer Service 1300 301 408 or email epayausupport@epayworldwide.com.au

SUMMER 2017

www.epayworldwide.com.au

HEAD OFFICE Level 1 75 Castlereagh St Sydney NSW 2000 POSTAL ADDRESS PO BOX 1383 Queen Victoria Building 1230 CUSTOMER SERVICE For general enquiries and technical support P. 1300 301 408 ADVERTISING P. 02 8297 2888 E. marketing@epayworldwide.com.au Written, Produced and Printed by The Intermedia Group MANAGING DIRECTOR Simon Grover PUBLISHER James Wells EDITOR Gifford Lee ART DIRECTOR Ryan Vizcarra HEAD OF CIRCULATION Chris Blacklock PRODUCTION MANAGER Jacqui Cooper

Welcome S

eason’s Greetings everyone. Well, another year is fast coming to a close. I trust you have all had a great year and are looking forward to a very merry Christmas and a happy New Year.

The last epayWorld magazine of 2017 highlights why we have you covered this Christmas.

Our Christmas cover feature from page 18 details our comprehensive gift card range and why it delivers gifting options for all members of the family and for all budgets.

By stocking and promoting our gift card range you will help customers take the stress out of shopping for that illusive gift this Christmas. This will allow them to give their loved ones the choice of an amazing array of exciting gifts that include luxury holidays, shopping sprees, fine dining experiences or great outdoor activities.

As we enter the peak gift card selling season, we spotlight the Australian gift card industry (Page 8). Our three page feature shows that the Australia’s gift card market, in terms of transaction value, is expected to record a CAGR of 12.2 percent during 2017-2021 and grow to reach $5.1 billion by 2021, increasing from $3.2 billion in 2017. The article provides valuable insights on who is buying gift cards, where they are buying them, what they are being spent on and what the future holds for the industry.

"Australia’s gift card market, in terms of transaction value, is expected to record a CAGR of 12.2 percent during 2017-2021 to reach $5.1 billion by 2021, increasing from $3.2 billion in 2017."

The great news for our retailers is that prepaid gift card purchases in Australia will continue to rise, so dedicating prominent space in your store will be well worth the effort.

Keep an eye on what’s hot in gift cards with our latest product releases that include The Luxury Escapes gift card, which will certainly be in high demand this gift giving season.

Remember, the best thing about gift cards is they have a zero inventory cost and you only pay for the cards when they are sold.

We are also excited to officially launch our relationship with WeChat Pay – one of China’s leading third-party online payment platforms. WeChat Pay makes online and offline payment fast and convenient and by offering their services in your store you have access to their enormous base of loyal users. Take a look at the WeChat Pay feature on page 12 and call our customer service team on 1300 301 408 to find out how it can benefit you.

To help you further maximise your sales this year, our special half price stand offer is back so you should stock up now on our range of merchandised stands ahead of the Christmas rush. There are four different sized stands to choose from, with each stand coming fully stocked with gift cards. These stands are designed to be used on your counter, feature wall or free standing in prominent places in your store. Find all the details on page 29.

And don’t miss our retailer profile this issue. We have a chat with the Leading Edge Computers 2017 Store of the Year owner Tegan Le Page from Griffith in NSW. On page 22 she explains why she started stocking epay’s products, how they’ve benefitted her and just why other retailers should be doing the same.

On behalf of the whole epay team, a big thank you to all of our dedicated, hardworking retailers across the country. Happy holiday trading to all and we look forward to seeing you again in 2018!

Kind regards, Matt Blayney Country Manager e p a y S U M M E R 2 017

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CONTENTS

6

FEATURES 8

THE GIFT OF CHOICE We focus on the gift card industry and its future prospects

18

CHRISTMAS COVERED Our gift cards make the perfect present for any taste and budget

22

MEET ALBERT The epay app is available on the Commonwealth Bank’s EFTPOS tablet

18

REGULARS 6

THE TECH SPACE The latest Christmas gifting ideas

11

WHAT’S HOT The key epay products popular with consumers right now

14

CONFERENCE SPOTLIGHT epay recently attended a number of key conferences

20

14

4

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RETAILER PROFILE Tegan Le Page, Owner Leading Edge Computers Griffith

32

GAME REVIEWS The new Xbox and PlayStation titles out now

Get more from your recharge On Telstra Pre-Paid Extra

™

Save up to 50GB unused data

Australia’s fastest mobile network

Data-free music streaming

New Data Bank lets you save your unused data, when you recharge $30+ before expiry. Yours to keep for as long as you like on Telstra Pre-Paid Extra™.

Based on national average combined 3G/4G mobile speeds. Streaming music and video has never been this good.

Enjoy data-free music streaming of Apple Music.

Subscription charges apply.

FairPlay Policy applies.

Excludes video streaming.

Free Telstra Air® Wi-Fi data

Stream it live, fast and data-free

Unlimited overseas calls

With each recharge, enjoy Australia’s largest Wi-Fi network at over 1 million Telstra Air hotspots across Australia.

Stream every AFL, NRL and Netball game this year, when you maintain a $30+ recharge.

Recharge $40+ for standard calls to these destinations.

telstra.com/livesport

telstra.com/air

Also included when you recharge before 26 February 2018:

All for use in Australia within 28 days.

THINGS YOU NEED TO KNOW. Telstra Pre-Paid Extra: Active recharge required to access Data Bank. Unused data is saved in your Data Bank when you recharge before expiry.

Your unused Data Bank data does not expire unless you switch to another offer or your Pre-Paid service is deactivated. Unlimited International Calls to selected destinations excludes satellite and premium numbers, and video calls. Apple Music: Data-free on the Telstra Mobile Network. Video streaming and non-music content will incur data charges.

Compatible device required. Telstra Air: Pre-Paid customers must have an active recharge. Sports Apps: Excludes Rugby League World Cup. Only Suncorp Super Netball League and Australian-based Diamonds games live. Not compatible with Windows devices. AFL/NRL live games are limited to a 7" viewing size. The spectrum device and ™ are trade marks and ® are registered trade marks of Telstra Corporation Ltd, ABN 33 051 775 556. SPR17_WHYTELSTRA_A1P

TECHNOLOGY SPOTLIGHT

GIFTS FOR XMAS Check out these great Christmas gift ideas consumers can purchase with the epay products available in your store.

Gran Turismo Wireless Controller The DUALSHOCK4 wireless controller defines the new generation of play, combining revolutionary features with an intuitive design and precise controls. The new model features a stylish matt finish, shows your light bar from above and allows you to communicate data with your PS4 via a USB cable. playstation.com

JBL Charge 3 Portable Bluetooth Speaker This is the ultimate, high-powered portable Bluetooth speaker with powerful stereo sound and a power bank all in one package. The Charge 3 takes the party everywhere, poolside or in the rain, thanks to the waterproof design, durable fabric and rugged housing. Its high-capacity battery provides 20 hours of playtime and can charge your smartphones and tablets via its USB output. jbl.com

iTunes GIFT CARDS Purchase songs or movies with the iTunes range of gift cards to enjoy on these amazing audio products.

Available in amounts of: $20/$30/$50/$100

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PlayStation Plus Membership Spend hours playing your PS4 with the Gran Turismo controller and grab a PlayStation Plus Membership card to get started.

Membership cards available: $27.95 for 3 months $69.95 for 12 months

Audio Technica Over-Ear Wireless Headphones The ATH-DSR7BT’s gift your ears with Digital Sound Reality which feature Audio-Technica’s new Pure Digital Drive system, allowing them to operate without the sound-degrading D/A converter found in conventional wireless headphones. They are capable of receiving a Bluetooth wireless transmission, processing the digital audio signal and transferring it to the drivers where the digital pulses of the chipset move the voice coil and diaphragm forward and backward to create the sound waves heard by the listener. audiotechnica.com

TECHNOLOGY SPOTLIGHT

R2-D2 App Enabled Droid

by Sphero With your smart device, you can control this R2D2 droid to make different stances and trigger emotive waddles while a holographic simulation setting allows “Artoo� to explore the Star Wars galaxy, roam iconic ship interiors and more. sphero.com

AVAILABLE AT JB Hi-Fi Get the R2D2 droid and the Atari Flashback with the JB Hi-Fi Gift Card or thousands of other gifts in store or online.

Available in amounts of: $50/$100

Atari Flashback 8 Gold HD Game Console The retro Atari features 120 built-in, all-time favourite games, including Missile Command, Asteroids, Centipede plus Frogger and comes with two wireless controllers styled after the Atari 2600 originals. atari.com

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7

INDUSTRY PROFILE – GIFT CARDS

THE GIFT OF CHOICE

With Christmas almost upon us we take a look at the Australian gift card industry in our continuing series of features that focus on the key epay categories and their prospects for the future.

WHERE WE BUY

24% From store 6% Other 70% The internet

WHERE WE USE THEM 27%

Specialty retail Restaurant

11%

Department/ Discount stores

23% 20%

Entertainment Supermarket/ Convenience Store Other retail 8

e p a y S U M M E R 2 017

14% 5%

INDUSTRY PROFILE – GIFT CARDS

14.7% 20.7% Paper Digital/ Virtual

WHAT TYPE WE BUY

$1.5

billion by 2021

DIGITAL TRENDS

64.6% Plastic

Australia’s digital gift card market in terms of transaction value is expected to record a CAGR of 20.2 percent during 2018-2021 to reach $1.5 billion by 2021, increasing from $740 million in 2018.

WHO IS BUYING

55%

Millennials

26%

Generation X

12%

Baby boomers

7%

68 years plus

55%

Millennials

WHEN WE BUY

7%

54.1% 45.9%

68 years plus

Male

Female

WHAT INCOME GROUP The bottom 25 percent income group has the highest market share of approximately 34 percent in terms of prepaid card transaction value.

17.6% Incentives 17.4% Birthdays & Annivesary 54.5% Festival

10.5% Other

34%

Bottom 25%

21%

Third 25%

29%

Second 25%

Top 25%

16% e p a y S U M M E R 2 017

9

INDUSTRY PROFILE – GIFT CARDS

MARKET VALUE

Australia’s gift card market in terms of transaction value is expected to record a CAGR of 12.2 percent during 2017-2021 to reach $5.1 billion by 2021, increasing from $3.2 billion in 2017. Over the last five years the sector has recorded a CAGR of 19.6 percent, increasing from $1.4 billion in 2012 to reach $2.8 billion in 2016.

TOP TIP

12.2%

Prepaid card purchases in Australia will continue to rise so dedicating some prominent space in your store will be space well spent. Keep an eye on what’s hot in the gift card world and test our latest products on your customers. The best thing about gift cards is they cost nothing to stock and you only pay for what you sell.

Prepaid card market CAGR expected to rise significantly from 2017-2021

$2.8 billion

$5.1 billion

The prepaid card market transaction value last year

The projected market transaction value by 2021

OPEN LOOP VS CLOSED LOOP

In value terms, open loop cards accounted for 19 percent of total gift cards, while closed loop cards accounted for 81 percent. Over the forecast period, open loop cards are projected to record a CAGR of 20.2 percent and account for 27 percent in 2021. Closed loop cards are forecast to account for remaining 73 percent in 2021.

2016

OPEN LOOP

19.3%

2021

CLOSED LOOP

80.7%

OPEN LOOP

27.3%

CLOSED LOOP

72.7%

*All data sourced from PayNXT360’s 2017 Country Intelligence Report – Australia Prepaid Gift Cards and Incentive Cards Market Intelligence and Future Growth Dynamics

Contact our epay customer service team on 1300 301 408 to order your gift cards today and to see how epay’s gift cards have Christmas covered this year, turn to page 18 for our cover feature.

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PRODUCT SPOTLIGHT

WHAT’S HOT These gift cards will be big ticket items this Christmas and beyond

iTunes

Sony PlayStation

Luxury Escapes

A gift card from iTunes will be the ultimate stocking filler this Christmas.

It’s the perfect gift for any age or taste as the user can redeem it for anything on the Apple iTunes store – from old or new music, TV shows, movies, apps and more.

Make someone’s Christmas this year with PlayStation gift cards in denominations of $30 or $50 or PlayStation Plus three or 12 month subscriptions. These can be used in the PlayStation Store to purchase games, add-ons, movies and more.

Give the gift of luxury this Christmas and send someone on a holiday of their dreams. Luxury Escapes is one of Australia’s leading travel deal companies and consistently deliver their customers amazing offers throughout the world and domestically as well.

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11

WeChat Pay, available now through epay WeChat is not just a mobile messaging app - it’s a new lifestyle, connecting people with people, services, devices and more.

In 5 years, WeChat has:

Benefits to offer WeChat Pay in store • Access to an enormous base of loyal WeChat users

938M

10M

200K

>600M

Monthly Active Users

Official Accounts

Developers

WeChat Pay Users

WeChat Pay makes online and offline payment fast and convenient • Online: In App Pay and Pay via Official Account • Offline: Customer scan merchants and Merchants scan customers

WeChat’s Public Services makes accomplishing traditionally offline services easy Prevent long wait times: Book hospital appointments and reserve tables for dinner before arriving.

• Editorial content, promotional offers, store news push to followers • All settlement in AUD direct to your bank account from epay

Benefits for epay Retailers • New alternative payment services coming with continual new launches.

• Instant authorisation and confirmation through your epay terminal.

• Our easy to use terminal also allows you to sell epay’s prepaid products and services including: Telco, Software, Music and Gaming, Online Cash, Transport and Tolling, Gift and more!

Ongoing support • Face to face retailer training and hardware installation is available • Ongoing service and support 24/7, 365 days a year

WeChat Official Accounts enable full interactive marketing to your target audience • Invite customers to follow when WeChat Pay is being used • Editorial content, promotional offers, store news push to followers

Free POS Counter Stand, Window Sticker, Till Topper To order contact epay: 1300 301 408 or support@epayworldwide.com.au

50% of WeChat users spend more than 1 hour on the WeChat App every day!

In-store experience 07:00 Wake Up Browse Moments

07:45 Leave for work

ONE DAY OF WeChat

Read two articles

08:30 Arrive near office Pay for breakfast with WeChat Pay

09:00 Start work

TO SIGN UP NOW: Call 1300 301 408, fax 02) 8117 9869, email signup@epayworldwide.com.au

Read unread group chats

10:00 Work break Browse Moments, send and receive messages

12:00 Lunch break

Business name: Business address:

Open Lucky Money and pay for lunch

12:45 After-Lunch break Chat with friends in group chats

17:00 Finish work Browse Moments

16:00 Go home after work Pay for groceries for dinner using WeChat Pay

20:00 Watch TV Read articles, browse Moments

22:00 Before sleeping Chat with friends, grab Lucky Money

Business type: CELLULAR / PETROLEUM / NEWSAGENT / SUPERMARKET / GROCERY / CONVENIENCE / ELECTRICAL / RETAIL / OTHER

Operating as: INDEPENDENT STORE / FRANCHISEE / INDEPENDENT CHAIN / CORPORATE CHAIN

No. of stores: Estimated monthly prepaid sales (AUD): Member of a buying group: YES / NO If yes, group name: Contact name: Phone: Fax: Email:

CONFERENCE SPOTLIGHT

C&I EXPO 2017

epay joined over 1500 trade visitors and 130 exhibitors at August’s C&I Expo 2017 at the brand new International Convention Centre (ICC) at Sydney’s Darling Harbour. Suppliers displayed their newest and most exciting products and visitors got the chance to speak directly to those brands.

C&I Expo 2018 will be held at the Melbourne Exhibition & Convention Centre next August.

epay Business Development Manager James Cowlishaw talks to a retailer

epay Account manager Kim Cousins and Business Development Manager James Cowlishaw busy setting up the epay booth

epay National Account manager Ranjan Sahni

14

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CONFERENCE SPOTLIGHT

From left to right, Ben Futeran epay Australia Head of Sales and Marketing, Renee Zhang epay Australia Business Development Manager, James Chua epay Australia Project Manager

From left to right, George Lawson Alipay ANZ Country Manager, Sarah Chen iSynergi Solutions Consultant, Jonathan Wang Alibaba ANZ Senior Business Development Manager and John O’Loghlen Alibaba ANZ Director of Business Development

Maggie Zhou Alibaba ANZ Managing Director

ALIBABA E-COMMERCE EXPO 2017

epay and Alipay combined at the Alibaba e-commerce expo in Melbourne in October to showcase each company’s credentials to retailers. As part of the expo, Alibaba’s Australia and New Zealand (ANZ) Managing Director Maggie Zhou, Alibaba’s Australian Ambassador Jessica Rudd and a host of industry leaders and experts shared their personal stories, lessons learned and advice on growing businesses by taking advantage of new market opportunities.

Lun Peng Alipay ANZ Account Manager being interviewed

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15

Prepaid Ultimate Plus

10GB 3GB + 7GB bonus

+ 10GB extra to stream on

Call 1300 30 79 79 to order your SIMs All for use in Australia within 28 days. Fair Go Policy applies. Subscriptions required.

Bonus data: Includes $30, $40 and $50 SIM Starter Kits. Bonus data may take up to 72 hours to be applied and will expire at the same time as that recharge unless data rollover applies. Excludes SIM swaps. Bonus data is available as a once off and is not available on subsequent recharges of any eligible value. Not to be used in conjunction with any other offer. Limit of once per customer. Video Streaming: Expires within 28 days or upon next recharge, whichever is earlier. Streaming

First recharge of

30

$

for new customers by 04/02/18.

Bonus data not available on subsequent $ 30+ recharges

services subject to change and may require paid subscriptions. Content such as ads, authentication and app analytics are excluded and will be deducted from any standard or bonus MyData allowances you have. Streaming services may not have apps available on all mobile operating systems. Tethering and downloads not permitted.

GIFT CARD SPOTLIGHT

CHRISTMAS COVERED Our range of gift cards will have you covered this Christmas with great gift ideas for every member of the family and for every budget.

FASHION

BEAUTY

TOYS

HOMEWARES

THE GIFT OF CHOICE Giving a gift card from one of Australia’s leading department stores or top retail brands empowers the recipient to get exactly what they want this Christmas.

And best of all, they’ll be able to take advantage of the excellent deals on offer in the Boxing Day Sales. Our Myer and David Jones gift cards will be perfect for the hard-to-buy-for loved one as they can spend it on one or more of the many items on offer. And gift cards from very popular brands Typo and BONDS will no doubt be very well received this Christmas.

RESTAURANTS

CAFES

WINERIES

BARS

A CHRISTMAS FEAST Give the ultimate gift of indulgence this Christmas with a Best Restaurants gift card and let the recipient choose where they dine. A Best Restaurants gift card is redeemable at a wide selection of restaurants that range from awardwinning, fine-dining, family friendly, casual dining, wineries and much more.

From the Tree Tops Restaurant in Darwin, Jamie’s Italian in Adelaide to Home Hill Winery in Hobart, Best Restaurants gift cards have Australia covered.

Nobu, Melbourne 18

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Bitton Cafe & Bistro, Sydney

GIFT CARD SPOTLIGHT

FISHING & BOATING

SPORTS

CAMPING

GOLF

THE GREAT OUTDOORS With epay’s BCF, Drummond Golf and Rebel Sport gift cards you’ve got the perfect present for the outdoors type in your family.

There will be no better way to spend the Christmas holidays than encouraging family members to get out and about in this great country of ours and enjoy the many outdoor pursuits. People can purchase all of their fishing, boating and camping needs from BCF in store or online, get kitted out for their golf game at Drummond Golf and anything their sporting heart desires at Rebel.

Star Wars The Last Jedi out December 14

MOVIES

POPCORN

CANDY

VIP TREATMENT

AN INDOOR EXPERIENCE We’ve got your rainy days covered these Christmas holidays with our gift cards from the best cinemas and AMF Bowling. Some of the most anticipated movies of the year are set to be released over the Christmas holidays so a gift card from Hoyts, Village Cinemas and Event Cinemas will be a great gift idea.

The gift cards can be redeemed for movie tickets and food or even a VIP experience that provides gourmet food, reclining chairs and more. While a gift card from AMF can bring hours of entertainment with ten pin bowling, laser tag and more.

Jumanji Welcome to the Jungle out December 26

Jetstar and Virgin gift cards can be used to visit some of Australia's most iconic destinations

HOLIDAYS

Luxury Escapes offers regular deals to places like Thailand and Vietnam.

Check www.luxuryescapes.com for more information.

FLIGHTS

HOTELS

A LUXURY ESCAPE Why not give a loved one a gift card from Luxury Escapes, Jetstar or Virgin this Christmas and let them choose where in the world they will holiday. Luxury Escapes – Australia’s most well-known travel deal company has exclusive, limited time offers at incredible prices for the likes of a spa holiday in Phuket, a gourmet tour of Vietnam or a family trip to Sea World. While gift cards from Jetstar and Virgin will open up a multitude of amazing domestic destinations. e p a y S U M M E R 2 017

19

LEADING EDGE COMPUTERS STORE OF THE YEAR 2017!

20

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RETAILER PROFILE

SPOT LIGHT...

Tegan Le Page Owner, Leading Edge Computers Griffith

How long have you been stocking epay products and why did you start?

We started selling epay products back in 2011. Then, we believed providing an extra service to our customers like prepaid phone credit was a really appealing business option. Since then we’ve expanded our range of epay products significantly.

Which epay products do you stock?

We now keep a large range of epay products in stock including the Trend Micro and Norton internet security ranges, Microsoft Office, Adobe Suites, Xbox, iTunes, Netflix, Stan and Spotify. We also sell the prepaid mobile phone and data top-up vouchers.

How have these benefitted your store?

We’ve had great success with epay products. They help us to increase our range without increasing our inventory cost. It’s easy to ensure we always have plenty of stock ready to sell in store.

How do the epay merchandised stands benefit sales?

The stands are a fantastic visual reminder about epay products for both customers and staff. We can easily move them around the store based on current promotions.

How else do you market the fact that you stock epay products?

We advertise epay products on our website, social media and in store. We also mention it in some of our TV advertising.

Which epay products prove most popular?

Our best sellers are Microsoft Office, Trend Micro, iTunes and Telstra prepaid vouchers.

What is the POS experience like in relation to these products?

For our customers, it’s fantastic because we never run out of stock and they don’t need to enter their credit card details online. For our staff, it’s quick and easy to process epay sales – just swipe the card and follow the prompts!

What would you say to other retailers thinking of selling the epay range of products?

We’d highly recommend epay to other retailers. There are no overheads involved, and you can still stock a large range of products. epay products also keep customers coming into the store so you’ve got nothing to lose!

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21

The epay app is now available on Albert The Commonwealth Bank of Australia’s EFTPOS tablet that can improve business and increase customer satisfaction.

epay and CommBank have partnered to bring retailers a new selling experience

The benefits for epay retailers It’s time for your business to try Albert – the all-in-one device to handle all of your sales – including the epay product range.

22

Save space on your counter

Save money

Albert is great to look at, is compact and keeps everything looking tidy and neat

Retailers no longer need to pay the epay terminal rental fee

e p a y S U M M E R 2 017

Use Albert’s internet connection Process payments on Albert through Wi-Fi or connect to 3G via a SIM card

Modern User Interface Easy and fast navigation plus reduce customer waiting time by shortening the transaction process

Why choose Albert?

Albert is a 7-inch android touchscreen tablet

Accepts contactless payments, scans barcodes and email receipts

Features 41 apps including epay

Take it anywhere in store so customers can pay via 3G or Wi-Fi

Customers can split bills and choose if they pay debit, credit or cash

Receive same day settlement into your CommBank account on the credit and EFTPOS sales you make¹

Manage costs better as you pay a fixed monthly fee for one Albert device

Access all of epay’s categories including cash products

75,000+

More than 75,000 terminals in operation

Albert accepts MasterCard, Visa, American Express, Union Pay and many more ¹Everyday Settlement is available on transactions made until 10pm AEST for eligible customers with a CommBank business transaction account and a linked CommBank merchant facility.

View CommBank Terms and Conditions for Business Transaction Accounts and Financial Services Guide, and consider them before making any decision about these products.

Already have Albert?

Don’t have Albert?

Download the epay app today to access all of our categories

Call CommBank on 1800 730 554 8am – 6pm (AET) to order

Need help?

Call the epay 24/7 customer service line on 1300 301 408 or email us at support@ epayworldwide.com.au

www.epayworldwide.com.au e p a y S U M M E R 2 017

23

MAXIMISE YOUR SALES IN 3 EASY STEPS

1

3

OUR NEW POS MATERIAL Ensure you have epay’s vibrant point of sale MAXIMISE material up in your store

e

er Mat

2

1

Ensure that your epay stock Display epay gift cards in is continually replenished a highly visible area. We YOUR SALES IN 3 EASY STEPS and offer an epay recharge, recommend a display by the along with other sales, to counter. Displays are also increase your basket spend successful at the point of entry to your store

2

3

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By showing off their revenue-driving products that increase your customers’ basket spend, encouraging recognisable logos, these products will often your sell A3 Poster customers to visit your store time and time again. themselves.A4 Poster It is therefore important to highlight the fact that

However, such popular a diverse range products and youwith sell these brands.

By of showing off their recognisable logos, these products will often sell brands, you may find it difficult to prepare your own themselves. point-of-sale materials to alert your customers to the extensive selection offer.

However, with on such a diverse range of products and brands, you may find it difficult to prepare your own

Don’t worry - epay is here to help with a bright and point-of-sale materials to alert your customers to the eye-catching range of material extensive selection on offer.to suit every A6 Wobbler attractive range of pointretail environment.

A3 Counter Mat worry - The Don’t epay is here to help with External Flag a bright and of-sale items includes: instore wobblers, stickers eye-catching range of material to xsuit every 420mm 680mm and counter stands, along with a variety ofofoutward pointretail environment. The attractive range of-sale items includes: instoredecals, wobblers, stickers facing materials such as window flags and and counter stands, along with a variety of outward A4 Window petrol pump toppers.

Decal

facing materials such as window decals, flags and epay’s vibrant point-of-sale petrol pump toppers. tools will let your

customers know that you range epay products as well epay’s vibrant point-of-sale tools will let your as showcustomers off our fantastic driving foot traffic know thatbrands, you range epay products as well into your store and encouraging impulse purchasing. as show off our fantastic brands, driving foot traffic into storeTO and encouragingitem impulse purchasing.

And ofyour all, each point-of-sale is free when DObest YOU WANT REFRESH YOUR STORE’S And best of all, each point-of-sale item is free when POS DISPLAY? SEE THE OPPOSITE PAGE FOR you order from epay. you order fromBEST epay.

OUR POS

24

e p a y S U M M E R 2 017

PRACTISE GUIDE

recognisable supplier logos to appeal to your customers. Order now! epay Australia has developed a range of attractive POS items for you to order, free of charge. Our point-of-sale features recognisable supplier logos to appeal to your customers. Order now!

ORDER YOUR NEW POS TODAY! To order displays or POS material at any time you can contact epay Customer Service:

HOW TO ORDER Phone: 1300 301 408 YOUR FREE POS the form below) Fax: 02 8117 9869 (complete ToEmail: order displays or POS material at any time support@epayworldwide.com.au you can contact epay Customer Service:

Log on to: www.epayworldwide.com.au

Phone: 1300 301 408 Store Fax: 02 Name: 8117 9869 (complete the form below) Email: epaysupport@epayaust.com.au RID/TID: Log on to: www.epayworldwide.com.au Store Name: Store Address: RID/TID: Store Address:

Contact Person: Number/Email:

Contact Person:

Tick the items you would like to order:

Number/Email:

Wobbler TillTopper Topper A3 Counter Mat Wobbler Till Window Decal Tick the items you would like to A4 order: A3 Poster

A4 Decal A3 Poster A5 Poster A4 Poster Flag

A3 CounterTill Mat Wobbler Topper A3 Poster

A4 Decal

A5 Counter Stand

A3 Counter Mat

A5 Poster

Flag (Pre-order)

Flag

POS BEST PRACTICE Highlight the fact you sell our recognisable brands by showing off their logos on our new range of POS material. epay has specific types of POS material to use in key areas of your store – as these pictures illustrate.

GREAT F O R WA L L S

A3 Poster

MA XIMUM IMPACT

A5 Counter Stand

SALES BOOSTER

A3 Counter Mat

EYE CATCHER!

Till Topper

ATTENTION GRABBER

A6 Wobbler

FIRST NS IMPRESSIO

A4 Window Decal

For a limited time pay just half price for four different sized epay gift card stands.

Turn to page 29 for all the details and fill out the order form.

STREET PRESENCE

FRAME ME

A4 Poster

HALF PRICE STANDS

The gift card stands come fully loaded with gift cards.

External Flag e p a y S U M M E R 2 017

25

Alipay, available now through epay What is Alipay?

Benefits for epay retailers

Alipay is China’s leading third-party online payment solution, providing an easy, safe and secure way for millions of individuals and businesses to make and receive payments.

New alternative payment services coming with continual new launches.

Instant authorisation and confirmation through your epay terminal.

Our easy to use terminal also allows you to sell

450

#1

million registered Chinese users

China’s No.1 mobile payment market

epay’s prepaid products and services including:

Telco, Software, Music and Gaming, Online Cash, Transport and Tolling, Gift and more!

Why choose Alipay?

Benefits to offer Alipay in store

With 1.2 million Chinese visitors to Australia every year, rising to $14 billion annual spend by 2020, accepting Alipay as a new payment method can help you grow your foot traffic and sales.

• Access to an enormous base of loyal Alipay users

$8.9b

22%

$8k

$8.9 billion is the Chinese annual spend in AUS

Annual increase in Chinese tourists every year

average spend per person

• Build your own decal and display coupons to attract users • All settlement in AUD direct to your bank account from epay

Ongoing support

170k 170,000 Chinese students live here

• Location based services allow you to market to customers and bring them into your store

• Face to face retailer training and hardware installation is available Direct flights to Australia daily

Influx during Chinese New Year

• Ongoing service and support 24/7, 365 days a year

In-store experience

1. Customer to advise they would like to pay by Alipay

2. Customer to click the ‘PAY’ icon inside Alipay APP

3. Retailer to scan the QR code and finalise transaction

Free POS Materials • Counter Stand • Window Sticker • Till Topper For more info or to order FREE POS contact epay: 1300 301 408 or support@epayworldwide.com.au

TO SIGN UP NOW: Call 1300 301 408, fax 02) 8117 9869, email signup@epayworldwide.com.au Business name: Business address: Business type: CELLULAR / PETROLEUM / NEWSAGENT / SUPERMARKET / GROCERY / CONVENIENCE / ELECTRICAL / RETAIL / OTHER Operating as: INDEPENDENT STORE / FRANCHISEE / INDEPENDENT CHAIN / CORPORATE CHAIN No. of stores:

Estimated monthly prepaid sales (AUD):

Member of a buying group: YES / NO Contact name: Email:

If yes, group name: Phone:

Fax:

PRODUCT SPOTLIGHT

NEW PRODUCT ROLLOUT SEPTEMBER Adobe Magstrip Product Name

RRP

Barcode

Product Type

Adobe Photoshop Elements 18 COM -M POSA AUS

$145.00

5051254642503

POSA

Adobe Premier Elements 18 COM -M POSA AUS

$145.00

5051254642442

POSA

Adobe Photoshop & Premier Elmts 18 EDU -M POSA AUS

$219.00

5051254642497

POSA

Adobe Photoshop & Premier Elmts 18 COM -M POSA AUS

$165.00

5051254642480

POSA

Adobe Barcode Adobe Photoshop Elements 18 COM -B POSA AUS

$145.00

5051254644712

POSA

Adobe Premier Elements 18 COM -B POSA AUS

$145.00

5051254642459

POSA

Adobe Photoshop & Premier Elmts 18 EDU -B POSA AUS

$219.00

5051254642473

POSA

Adobe Photoshop & Premier Elmts 18 COM -B POSA AUS

$165.00

5051254642466

POSA

Sony Playstation Plus Sony PlayStation Plus 3 month $33.95 POSA AU

$33.95

9337694042421

POSA

Sony PlayStation Plus 12 month $79.95 POSA AU

$79.95

9337694042438

POSA

Sony Playstation Network Card POSA AU (Swipe) Sony Wallet Top up $30 POSA AUS

$30.00

9337694042469

PIN

Sony Wallet Top up $50 POSA AUS

$50.00

9337694042476

PIN

Virgin Virgin $39 Prepaid Voucher

$39.00

9317494100217

PIN

Virgin $5 Prepaid Voucher

$5.00

9317494100200

PIN

Cyberlink AUS ESD Cyberlink Power Director 16 Ultra ESD AUS

$129.99

9337694042520

PIN

Cyberlink PhotoDirector 9 Ultra ESD AUS

$109.99

9337694042537

PIN

OCTOBER Adobe ESD Adobe Photoshop Elements 18 COM ESD AUS

$145.00

9337694043190

PIN

Adobe Photoshop & Premiere Elements 18 EDU ESD AUS

$219.00

9337694043206

PIN

Adobe Photoshop & Premiere Elements 18 COM ESD AUS

$165.00

9337694043213

PIN

Adobe Premiere Elements 18 COM ESD AUS

$145.00

9337694043220

PIN

5060172544387

PIN

NOVEMBER Lycamobile Lycamobile Unlimited Plan Green $40

$40.00

Lebara Mobile Lebara Extra Small Plan $14.90

$14.90

9342016002861

PIN

Lebara Mobile Broadband $20

$20.00

9342016002915

PIN

Lebara Mobile Broadband $35

$35.00

9342016002960

PIN

Lebara Mobile Broadband $45

$45.00

9342016003011

PIN

Luxury Escapes AUS Luxury Escapes $50 AUS

$50.00

9337694044401

PIN

Luxury Escapes $100 AUS

$100.00

9337694044418

PIN

Luxury Escapes $250 AUS

$250.00

9337694044425

PIN

Luxury Escapes $500 AUS

$500.00

9337694044432

PIN

Luxury Escapes $1000 AUS

$1,000.00

9337694044449

PIN

28

e p a y S U M M E R 2 017

HALF PRICE STANDS Back by popular demand, our range of stands are again available to our epay World readers at half price until 31st January 2018.

To order one of our stands at this special price please fill in the order form below and send to epay customer service. The stands come fully loaded with gift cards.

Boost your sales by letting your customers know you stock epay’s range of gift cards with our branded stands and POS material.

Our stands are a physical destination within a retailer where prepaid offerings are grouped together in a convenient, easy access area. Having one or more of our stands at your POS or at key locations in your store will raise awareness with shoppers that you stock our range that make perfect gifts.

ALL STANDS COME LOADED! WITH CARDS

115cm

75cm

150cm

150cm

15cm

23cm

43cm

43cm

CLIP STRIP WAS $35 + GST

16 HOOK STAND WAS $75 + GST

32 HOOK STAND WAS $279 + GST

72 HOOK STAND WAS $699 + GST

NOW $17.50 + GST

NOW $35.50 + GST

NOW $139.50 + GST

NOW $349.50 + GST

STAND ORDER FORM epay stands are a great way to let your customers know you are selling prepaid products.

To order, fill in the form below and email back to marketing@epayworldwide.com.au Store Name RID/TID Store Address Contact Person Contact Number/Email

Clip Strip 16 Hook Stand 32 Hook Stand 72 Hook Stand

Please place a tick in the corresponding circle to identify which item you would like. e p a y S U M M E R 2 017

29

Fraud Alert DO

Ensure the customer has paid in full before processing the payment.

For cash voucher products like VPAY, we recommend you only accept cash as payment.

DON'T

Never provide your five digit sales code to anyone or let them operate your terminal alone.

Do not give vouchers to the customer until the full valid payment has been received.

Never give out voucher numbers over the phone, even if the caller claims to be from epay; or a product vendor; or from a Government Department.

EPAY WILL NEVER, IN PERSON OR OVER THE PHONE, ASK YOU TO PRINT A VOUCHER AND ASK FOR THE CODES ON IT!

THINGS TO KNOW

Whilst epay can void a transaction, the PIN will still be active for a period of time and you will be charged for the full price of the transaction if it has been used.

For more information on fraud, visit www.scamwatch.gov.au

WHAT TO DO IT IS YOUR RESPONSIBILITY TO ENSURE THAT ALL STAFF ARE AWARE OF FRAUD

If you have a caller claiming to be from epay or any other network asking for a voucher: Don't give out any codes.

Contact epay customer service on 1300 301 408 immediately.

H ave your Terminal ID ready when calling epay customer service, this number is found at the top of every voucher and report printed from your terminal.

Call the police at Crime Stoppers on 1800 333 000.

www.epayworldwide.com.au 30

e p a y S U M M E R 2 017

Key information for retailers

HOW TO DO A TERMINAL REFUND

If you print out the wrong voucher or an incorrect amount, follow these steps: Menu – Refund Transactions – Sale Type – Enter Serial Number or swipe card – Enter the epay Transaction Number – Refund receipt printed.

Remember, refunding a voucher TXN from the terminal does not deactivate the voucher until it has been checked and blocked by the network. This could take several weeks. If the voucher is found to be used, you will be recharged for the full TXN amount.

HOW TO REQUEST A REFUND

BY PHONE

Call epay customer service on 1300 301 408 within 72 hours of printing the voucher to log a refund or void request. Requests outside of this time-frame will not be accepted.

Retain copies of the voucher and/or POSA card plus POSA Activation receipt until these have been cleared for refund by the network.

Not all products can be refunded and will never be refunded if they have been used.

If you believe you have been defrauded, refer to the WHAT TO DO section

END OF DAY REPORT

O nly an operator with authority to print reports can run the reports Press the purple Totals key, enter your Sign-On code, press Enter Press End of Day. Press Yes to print End Day? Press Yes (if Yes is not pressed, sales are carried until the next day)

EPAY EXTRANET

This online tool allows you to log on and view sales data for current or past weeks. Sales reports also provide better visibility into sales, including sale time and transactional details. Request your Extranet account today by following these simple steps: Call epay Customer Service on 1300 301 408 and request an Extranet Account.

Email extranet@epayworldwide. com.au with your full name, contact details, epay account number (which can be found on your epay invoice) and a preferred password.

Go to: www.epayworldwide.com.au Then, select the Retailer Tab and then Extranet Reporting and then you can simply follow the prompts.

Customer service 1300 301 408 e p a y S U M M E R 2 017

31

GAME REVIEWS

OVERWATCH Game of the Year Edition $99.95 on Xbox One Clash on the battlefields of tomorrow and choose your hero from a diverse cast of soldiers, scientists, adventurers and oddities. Bend time, defy physics and unleash a dizzying array of extraordinary powers and weapons. Engage your enemies in iconic locations from around the globe in the ultimate teambased shooter.

XBOX – WHAT’S HOT DESTINY 2 $99.95 on Xbox One

EA SPORTS NHL 18 $99.95 on Xbox One

XBOX LIVE GOLD MEMBERSHIP

You will venture to mysterious, unexplored worlds of our solar system to discover an arsenal of weapons and devastating new combat abilities as you look to defeat the Red Legion and confront their leader Ghaul.

32

e p a y S U M M E R 2 017

The latest NHL game from EA SPORTS delivers the speed, creativity and action of today's young stars with new creative attack controls and defensive skill stick plus the most competitive multiplayer options ever seen.

Xbox users can connect and play with friends around the world, access game add-ons, full game downloads and exclusive discounts. Plus get early access to some of the best new content.

MEMBERSHIP CARDS AVAILABLE: $29.95 for three months $79.95 for 12 months

GAME REVIEWS

KNACK 2 $54.95 on PlayStation 4 Welcome to hugely varied world of combat, platforming and puzzles, where the size shifting hero Knack is powered up and ready to save the day. Shrink to traverse tight passageways, sneak into tiny entrances and dodge enemy attacks, or add to Knack’s mass and become a colossal golem capable of smashing your foes.

PLAYSTATION – WHAT’S HOT MARVEL VS CAPCOM $84.95 on PlayStation 4

EVERYBODY’S GOLF $54.95 on PlayStation 4

PlayStation®Store icon_R

Sony Computer E

PlayStation users can top-up their PlayStation Network Wallet to unlock a range of games, add-on content and movies from PlayStation Store.

The Capcom and Marvel universes are set to collide once again, pitting the most courageous combatants from each legendary pantheon against one another in a super-powered, bare-knuckle brawl.

Step on to the fairway for a unique blend of deep golf mechanics and quirky visual style that the beloved franchise is known for. New in this edition is the chance to create and customise your own golfer.

New cards now available e p a y S U M M E R 2 017

33

BLOG IT Retail blogs allow quick, easy access to a world of expert know-how. Whether you want to increase sales, find new ways to merchandise or simply deliver better customer service, these examples are worth checking out.

34

e p a y S U M M E R 2 017

ON THE NET

I

f you can find the time during the Christmas rush you will be well rewarded by spending some time online looking at the amazing retail blogs that may provide new ideas and insights into how to run your business. Whether you want to stay ahead of new technological trends or utilise the latest online marketing tools, there is a retail blog out there for you. This issue we’ve selected a range of Australia-based destinations for you to sample that hopefully will be full of great concepts for you to take on board.

blog.retail.org.au/newsandinsights The Australian Retail Association’s online presence should be a regular go-to place for any budding local retailer for the latest local news, trends, industry insights and more.

Featuring articles that range from building staff morale to store security, this blog is full of everyday know-how that will be useful to businesses both big and small.

internetretailing.com.au Get up to speed with the increasingly important world of e-commerce with Internet Retailing – a blog featuring the latest news, views, opinion and reports on Australian e-commerce, online selling and Pure Play industries. The site also includes podcasts from key industry insiders and essential advice for all aspects of local businesses.

frontlinestores.com.au/blog Front Line – one of Australia’s leading retail groups – delivers must-know information for all business models on their blog. From insights into how to market yourself digitally, how to initiate online sales or much more, this is a great place to get everything you need for your business. The site also features Front Line store member spotlights.

socialmedianews.com.au Stay up to play with the ever-changing platform that is social media with Australia’s very own website dedicated to all things Facebook, Twitter and more. Featuring the latest statistics that reveal the best way for businesses to reach their audience and what marketing techniques are trending, socialmedianews.com.au is full of great insights.

e p a y S U M M E R 2 017

35

SPORTSBET CASH IS HERE! RETAILER BENEFITS! • Earn commission

• Selling Cash Top Up is simple and fast

• Store locator drives foot traffic into your store

• No stock required

HOW THE RETAILER LOADS A CASH TOP UP CARD 1 Customer presents card or mobile app.

2 Swipe the card or scan the barcode using your epay terminal. Follow the prompts on your epay terminal.

Repeat for multiple loads.

3 Retailer collects payment using cash or card.

4 Wagering account is immediately credited for instant access to funds.

5 Customer is provided with activation confirmation receipt.

Sportsbet Cash issued by EML Payment Solutions Ltd ABN 30 131 436 532 AFSL 404131. Consider if the card is right for you. Read the PDS at www.sportsbetcash.com.au

For more info or to get Cash Top Up activated in your store contact epay on

1300 301 408