SUMMER 2018
MANY HAPPY RETURNS Our gift card range will make your Christmas
ALSO INSIDE Xmas Gift Guide
The must buys these holidays
Game On
All your Xmas gaming needs
WIN $250,000 with
SUMMER 2018
www.epayworldwide.com.au
HEAD OFFICE Level 1 75 Castlereagh St Sydney NSW 2000 POSTAL ADDRESS PO BOX 1383 Queen Victoria Building 1230 CUSTOMER SERVICE For general enquiries and technical support P. 1300 301 408 ADVERTISING P. 02 8297 2888 E. marketing@epayworldwide.com.au Written, Produced and Printed by The Intermedia Group MANAGING DIRECTOR Simon Grover PUBLISHER James Wells EDITOR Gifford Lee ART DIRECTOR Ryan Vizcarra HEAD OF CIRCULATION Chris Blacklock PRODUCTION MANAGER Jacqui Cooper
Welcome S
eason’s greetings everyone. It’s hard to believe we are already counting down to Christmas and the New Year. I hope 2018 has been a success for all of you and that you enjoy a richly deserved festive period. The last epayWorld magazine of the year highlights how epay’s gift cards will be your ticket to a successful Christmas sales period. The gift card industry feature from page 8 reveals that gift cards will represent 14 per cent of all sales this Christmas, while half of us will buy at least one as a present. These are phenomenal numbers and if you aren’t already promoting epay’s great range of gift cards in your store then now is the time to make them a priority during the busiest sales period of the year. We also take the opportunity to update you on changes in legislation mandating the new three-year minimum expiry period that is now applicable on gift cards nationwide. From page 18 we spotlight the key gifting products across the epay gift card range that every store should have in stock. We have something for everyone, from gamers to binge TV watchers, to Boxing Day sale shoppers and everybody in between. I strongly recommend ordering all of the featured products from us today plus capitalise on our continued half price gift card stand offer. Go to page 32 for more information. One gift card that will give the owner millions of choices this Christmas will be from Amazon and on page 12 we show you how Amazon gift cards will be the ultimate gift for the person who is hard to buy for.
“Australia is now China’s ninth most popular travel destination based on Alipay payment volume while it is the most popular outside of Asia – with 105 per cent year-on-year growth.” When someone buys an Amazon gift card a world of gifting possibilities becomes available to them. From electronics to digital books to household items, a Christmas present that is perfect for any age or walk of life is waiting to be purchased on Amazon.com.au. Also in this issue, we detail Alipay’s continued stellar growth in the Australian alternative payment landscape. China's number one alternative payment method, which is available through epay, is now being accepted in Vodafone stores nationwide. This highlights the desire by Australian business to leverage the Alipay ecosystem to better target Chinese visitors to our shores. Australia is now China’s ninth most popular travel destination based on Alipay payment volume while it is the most popular outside of Asia – with 105 per cent yearon-year growth. The Alipay-Vodafone partnership, powered by epay feature is on page 26 while on page 24 we show you how epay can have you up and running to accept the likes of Alipay and WeChat Pay in your store. Happy holiday trading everyone and we look forward to seeing you again in the New Year. Kind regards, Matt Blayney Country Manager
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3
CONTENTS
12
FEATURES
18
8
TRUMP CARDS A spotlight on the Australian prepaid gift card industry
12
AN AMAZON CHRISTMAS The ideal gift card this Christmas is from Amazon
18
OUR GIFT CARD RANGE epay’s gift card range will guarantee you a successful Christmas
26
VODAFONE ACCEPTS ALIPAY Alipay extends its Australian presence
REGULARS
33
4
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6
XMAS GIFT GUIDE The must-buy presents this Christmas
11
WHAT’S HOT The top epay products popular with consumers right now
14
CONFERENCE SPOTLIGHT epay recently attended a number of key conferences
33
GAME REVIEWS The new EA Origin, Xbox and PlayStation titles
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GIFT GUIDE Check out these great Christmas gift ideas consumers can purchase with the epay products available in your store.
Samsung Galaxy Watch Don’t let the analog face of this Samsung smart watch fool you. The round face and the ticking sound might give it the feel of a traditional watch but in behind the facade is some serious technology. You can make and take calls, respond to texts and read the news plus it will balance your mind and body with sleep cycle tracking, reminders to keep moving, calorie counter and more. samsung.com
AVAILABLE AT JB Hi-Fi Get the Samsung Galaxy Watch with the JB Hi-Fi gift card or thousands of other gifts in store or online. Available in amounts of: $50/$100
Beats Solo3 Wireless Wireless headphones will be the mustbuy Christmas gift this year and few will come close to the new Beats Solo3. With over 40 hours of battery life, these stunning ear-pieces go the distance and their ergonomic design means they won’t become uncomfortable. Plus, a five minute charge equals three hours of playback. beats.com 6
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iTunes GIFT CARDS Purchase songs or movies with the iTunes range of gift cards to enjoy with these amazing audio products. Available in amounts of: $20/$30/$50/$100
Sony Wireless Speaker Get the Christmas party started with this smart speaker. It’s paired with Google Assistant so all you need to do is request your favourite song and the speaker will deliver. But it’s more than just a juke box. It packs a punch via the extra bass function, its lights pulse with the music and you can link more wireless speakers via Chromecast. sony.com
TECHNOLOGY SPOTLIGHT
David Jones gift card Get the Tivoli Art Series Radio with the David Jones gift card or thousands of other gifts in store or online. Available in amounts of: $50/$100/$150/$500
Amazon Echo Spot Echo Spot is designed to fit anywhere in your home. It uses second generation farfield voice recognition so you can watch video, see weather forecasts, make to-do lists, listen to audiobooks and more. amazon.com.au
Tivoli Art Series Radio Take all your favourite radio stations out to the pool this Summer with this retro digital radio from Tivoli. It connects in a myriad of ways including via DAB/DAB+, FM, AM, Wi-Fi, and Bluetooth plus you can pair it with other wireless speakers. tivoli.com
Get the Echo Spot or millions of other great gift ideas on Amazon.com.au. $30/$50/$100 plus a variable denomination from $30 to $500
Xbox gift cards Spend hours playing on your new Xbox One X this Christmas after you pick up a gift card in store. Gift cards available: $15, $25, $50 and $100 Xbox One X Special Edition 1TB Experience games better than ever these holidays on the new Xbox One X. With 40 per cent more power than any other console, users can immerse themselves in a true 4K picture. Blockbuster titles look great, run smoothly and load quickly – even on a 1080p screen. Xbox One X also works with all your Xbox One games and accessories as well as Xbox Live. xbox.com ep ay SUMMER 2018
7
TRUMP CARDS We shine the spotlight on Australia’s prepaid gift card industry which will be epay’s key category this Christmas.
$3.2
$5.1
Spent in 2018
The predicted amount in 2021
billion
Gift cards will represent
14%
billion
71%
Of us will have received a gift card in 2018
From a store
70%
On the internet
6%
Via other ways
½
Of us will have bought at least one gift card in 2018
WHERE DO WE BUY?
24%
Of all Christmas sales in 2018
WHEN DO WE BUY?
54.4%
During holiday periods
17.6% As worker rewards
17.4%
For birthdays and anniversaries
10.5% At other times
8
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INDUSTRY PROFILE – GIFT CARDS
WHERE DO WE USE THEM?
WHO IS BUYING?
27%
In specialty retail stores
23%
In department stores
20%
55% Millennials
26% Generation X
On entertainment
14%
In convenience stores
11%
12%
Baby boomers
7%
68 years plus
In restaurants
5%
In other retail stores
WHAT TYPE DO WE BUY?
54.1% 45.9% Male
WHICH INCOME GROUPS BUY?
21%
14.7%
Paper
20.7% Digital
Female
29%
64.6% Plastic
Second 25 per cent
16% Top 25 per cent
Third 25 per cent
34%
Bottom 25 per cent
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INDUSTRY PROFILE – GIFT CARDS
THE OPEN LOOP/CLOSED LOOP SHARE OF GIFT CARD SALES
79.9%
72.7%
20.1%
27.3%
CLOSED LOOP
OPEN LOOP
CLOSED LOOP
OPEN LOOP
What is open loop? Gift cards that rely on a payment system (such as Visa or MasterCard) that can be used at a wide variety of retailers that accept or honour cards displaying that network.
What is closed loop? Gift cards that are accepted or honoured at a single retailer or group of affiliated merchants (such as a chain of book stores or clothing retailers) as payment for goods or services.
EXPIRATION CHANGES Gift cards will become even better gift solutions following amendments made to the Fair Trading Regulation 2018 by the NSW Government that has now deemed all gift cards – both in NSW and nationwide – have a minimum three year expiry.
Minimum three year expiry
WHAT TO DO • Stop selling old cards • Dispose of them responsibly • Order new cards and start selling
GIFT CARDS NOT WORKING? Are some gift cards not processing on your terminal? Make sure you check the expiration date on the back. If it is less than three years then you must discard these old cards and contact us to order new stock.
Contact epay customer service on 1300 301 408 to order your gift cards and gift card stands today. And turn to page 18 to see which gift cards will make your Christmas this year. 10
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PRODUCT SPOTLIGHT
WHAT’S HOT Get stocking these items to make the most of Christmas sales.
EA Origin
Microsoft Office Suite
Adobe Elements
Gaming will be hugely popular this Christmas so make sure you have plenty of the EA Origin cards in stock. They are available in three denominations ($20, $60, $130) and enable users to add funds to their subscription accounts where they access games, exclusive offers and discounts.
The all-time popular Office products from Windows have a new-look for the holidays and will yet again be great products to promote during the Christmas period. For business or personal use, on both PC and Mac, these are the tried and tested benchmark when it comes to computer needs.
With the amount of video and photos needing editing this Christmas, the Adobe Elements range are definitely products to promote in your store. They are aimed at creative thinkers and young professionals who use both PC or Mac but more and more walks of life are using Adobe every day.
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GIFT CARDS FOR CHRISTMAS By stocking the new Amazon gift cards you will possess the ultimate solution for great Christmas presents as we enter the peak sales period of the year.
CHRISTMAS COVERED Capitalise on the biggest month of the year for gift card sales across the epay network and stock up on the new Amazon gift cards before December. The gift cards come in $30, $50 and $100 fixed denominations plus a variable denomination card is available that can be loaded anywhere from $30 to $500. Go to page 18 to read our Christmas feature and discover how the likes of Amazon gift cards will be the key to you having a successful sales period over the coming months.
12
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PRODUCT SPOTLIGHT
MILLIONS OF GIFT IDEAS When someone buys an Amazon gift card a world of gifting possibilities becomes available to them. From electronics to digital books to household items, a Christmas present that is perfect for any age or walk of life is waiting to be purchased on Amazon.com.au.
VENDOR BENEFITS
CUSTOMER BENEFITS
Global brand Drive foot traffic this Christmas New revenue stream Only pay for what you sell
WHERE TO BUY
The perfect gift solution this Christmas
Redeemable on millions of items on Amazon.com.au Fixed and variable denominations Perfect for small, medium or big gifts No fees 10 year expiry from the date of issuance
HOW TO REDEEM
Amazon gift cards are widely available already – from convenience stores to petrol stations and newsagents with many more on board every day. Order yours today!
Go to Amazon.com.au Log in to your account Enter the claim code on the back of the gift card at checkout or Amazon.com.au/redeem Enjoy your shopping!
MORE ABOUT AMAZON Amazon launched its Retail and Marketplace offering in December of 2017. Since launch it has tripled selection across its 20-plus categories, giving customers access to over 60 million products. Amazon launched its membership program, Amazon Prime in Australia in June of this year, bringing members in Australia access to the widest selection of Prime benefits at launch for any country ever – free delivery on millions of eligible local and international items, access to exclusive and awardwinning Prime Original series and other popular movies and TV shows with Prime Video, access to over 1,000 e-books with Prime Reading, benefits for gamers with Twitch Prime, access to discounted priority delivery and more. To know more, visit www.amazon.com.au/prime.
For more information about Amazon gift cards or to order Amazon gift cards, contact epay on:
1300 301 408
support@epayworldwide.com.au ep ay SUMMER 2018
13
ALIBABA E-COMMERCE EXPO 2018 This conference – held in Sydney in September – is Alibaba Group's flagship Australian event that connects Australian and New Zealand brands and small businesses to the growing market in China. Following the success of the Sydney event, where epay were in attendance, the 2019 Expo will be in Auckland in June.
14
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CONFERENCE SPOTLIGHT
UCB NATIONAL CONFERENCE 2018
epay’s Key Account Manager Philip King attended this conference at the Royal Pines Golf Course on the Gold Coast in October. As well as meeting delegates and representatives from attending businesses, Philip was lucky enough to have his photo taken with rugby league legends Billy Slater and Darren Lockyer. Slater was also part of a panel discussion. And Caltex Wallacia won epay’s lucky draw and received a free 72 hook stand.
METRO 2018
epay’s Business Development Manager James Cowlishaw attended Metro Petroleum’s annual trade show – held in October at the Canterbury Leagues Club. The trade show was attended by all Metro owners who were given the opportunity to talk to the Metro suppliers. It was the largest turnout of Metro owners and suppliers ever. ep ay SUMMER 2018
15
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Call 1300 30 79 79 to order Prepaid SIMs today All for use in Australia. 4G Coverage: The Optus 4G Plus network is available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan. Coverage varies by device, location and other factors. Check coverage at optus.com.au/coverage Optus Perks: Eligible Optus customers can register for Optus Perks at optusperks.com.au (11/18) AWO206153
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‘TIS THE SEASON It’s most certainly the season to capitalise on epay’s exceptional gift card range as half of all Australians will buy at least one as a present this Christmas.
A
s our industry spotlight revealed on pages 8-10, gift cards are the gift of choice at Christmas and therefore retailers should be stocking up on all the key products across the vast epay range. This year it is expected 71 per cent of all Australians will receive a gift card, half of us will purchase at least one as a Christmas present while they will represent 14 per cent of all Christmas sales. These numbers are phenomenal and clearly show that epay has all the ingredients for you to make it a very happy holiday.
GAMING
MUSIC
Let’s face it, Christmas is all about the children and in epay’s range of gaming gift cards there will be no present under the tree they appreciate more. The likes of PlayStation, Xbox and EA Origin gift cards enable the user to access exclusive content first, buy games and so much more.
epay’s range of music gift cards will be the ideal present these holidays. Music streaming has officially taken over in Australia and now accounts for over half of all music sales. This is due to the rise of Spotify, iTunes and Google Play which are all available with epay.
PlayStation
iTunes
Add funds to your PlayStation Network wallet without the need of a credit card to buy games, movies, TV shows, music, apps and more. Available in $30 & $50 denominations. Also, 3 and 12 month memberships available
Apple’s music gift cards are always on epay’s hot products list and it’s an absolute no-brainer for retailers to dedicate key space to them. They are the ultimate go-to stocking filler as they come in varying denominations and are popular with all age groups. Available in $20, $30, $50 & $100 denominations
Xbox
Spotify
This is the ideal gift for a friend, colleague or family member. You can use it to buy games, movies, TV shows, music, applications and more. Available in $15, $50, $25 & $100 denominations. Also 1, 3 & 12 month memberships available
From the world’s most favourite online streaming service, no one will be disappointed receiving a Spotify gift card this Christmas. Users can play any song, download and listen to any song offline and do it all ad-free with no interruptions and with HD sound quality. Available in $72 denominations
EA Origin Use this EA gift card to add funds to your Origin account. Origin is EA's gaming service for buying and playing amazing games like FIFA 19 and more. Available in $20, $60 & $130 denominations 18
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Google Play Google Play gift cards will be the perfect gift for the hard-to-buy-for family member this Christmas as they give access to so much more than just a world of music. Users can also access movies, TV, books, magazines, apps, games and much, much more. Available in $20, $30 & $50 denominations
GIFT CARD SPOTLIGHT
STREAMING Bingeing on TV at Christmas has become as synonymous with this time of year as eating too much and therefore gift cards from Netflix and Stan should be must-haves in your store. Subscription video on demand (SVOD) has become the new norm and will be well received presents.
Netflix The undisputed king of SVOD in Australia. More than 70 per cent of us have a Netflix account so a gift card from this TV streaming giant will be the ultimate stocking filler for all members of the family. Users can set up a new account or add funds to an existing one. Available in $20, $30 & $50 denominations
Stan Stan subscribers account for 30 per cent of all Australian SVOD users and many more would love to receive their gift card as a present at Christmas. Exclusively access global TV sensations like Better Call Saul and Billions as well as scores of Australian made shows. Available in $30 & $50 denominations
Google Play Ensure there’s never a dull moment for your customers these holidays by stocking and promoting the Google Play gift cards. Users can purchase TV shows and movies on demand from an extensive library that includes Jurassic World: Fallen Kingdom and Game of Thrones. Available in $20, $30 & $50 denominations
STORE CARDS Giving the gift of choice is one of the best ways people celebrate Christmas so ensure you have a wide selection of epay’s store gift cards on show in your establishment. epay’s store gift cards can be loaded with a specific dollar amount and used by the recipient in store or online.
Myer A Myer gift card that will be happily received by all at Christmas. The recipient will have a world of products to choose from for themselves and even capitalise on the Boxing Day sales. Available in $50 & $100 denominations
David Jones David Jones is a Christmas shopping tradition in Australia and their gift cards are becoming just as popular as a special gift. Shop online and in store and hit the Boxing Day sales. Available in $50 denominations
JB Hi-Fi With a product range that spans everything from music to mobile phones, a JB Hi-Fi gift card would be a smart purchase this Christmas for all walks of life and all age groups. Available in $50 & $100 denominations
Rebel Make the most of people’s fitnessthemed New Year’s resolutions and promote Rebel gift cards in your store. They will be the perfect way for people to realise their dreams for 2019. Available in $30, $50 & $100 denominations
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GIFT CARD SPOTLIGHT
SOFTWARE
GIFTING
With epay’s software range you have the ultimate product to promote in store as this Christmas many of us will give or receive computers, laptops, tablets and more as presents. Whether it’s the Microsoft range of Office products or Adobe’s selection of creative software, epay has the products people want.
Whether people want to gift an indoor or outdoor experience and at varying levels of expense, epay has something for everyone this Christmas. From movie gift cards, to adventure experiences to luxury holidays, epay has the big names to drive sales in your store.
Microsoft Office
Event Cinemas
From home to business, from desktop to web and the devices in between, Office delivers the tools you need to create your best work. From $99 for a 12 month subscription
With a raft of top movies being released around Christmas – like the new Spider Man blockbuster – gift cards from Event Cinemas will be a perfect gift solution. Available in $30, $50 & $100 denominations
Trend Micro
BCF
Online security is so important and Trend Micro’s range will be essential as consumers go on the net to share memories and shop this Christmas. From $29 for a 12 month subscription
So many Australians love nothing more than getting out in the great outdoors during their Christmas holiday so BCF gift cards should be must-haves for your store. Available in $50 & $100 denominations
Luxury Escapes
Adobe Adobe is changing the world through digital experiences and their products will be highly valued this Christmas by smart thinkers and creatives. From $28 per month for a 12 month subscription
Amazon
myob Essential business accounting products shouldn’t be overlooked by epay retailers this Christmas and myob is the Australian leader. From $20 per month for a 12 month subscription
To order your gift cards call or email us today 1300 301 408 20
Give the gift of luxury this Christmas with a Luxury Escapes gift card that will allow the recipient to escape to one of the many local and international holiday destinations on offer. Available in $20, $50, $100, $250, $500 & $1000 denominations
support@epayworldwide.com.au
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Amazon gift cards are the latest gift solution for all Australians and they are now available for epay retailers to order and sell in their stores. Available in $30, $50 & $100 denominations plus a variable denomination from $30 to $500
PRODUCT SPOTLIGHT
NEW PRODUCTS PRODUCT NAME
TERMINAL NAME
BARCODE
RRP
Office 365 Home Subscr 1YR POSA
365 Home 1YR
9337694046689
$129.99
Office 365 Personal Subscr 1YR POSA
365 Pers 1YR
9337694046696
$99.99
Office Home and Business 2019 POSA
Office H&B 2019
9337694046702
$349.99
Office Home and Student 2019 POSA
Office H&S 2019
9337694046719
$199.99
Office 365 Business Premium 1YR POSA
365 Bus Retail 1YR
9337694046726
$209.99
Optus Loop Live $50
Optus Loop $50
9317494100408
$50.00
Optus Loop Live $100
Optus Loop $100
9317494100415
$100.00
Optus Loop Live $150
Optus Loop $150
9317494100422
$150.00
Optus Loop Live $200
Optus Loop $200
9317494100439
$200.00
Optus Loop Live $250
Optus Loop $250
9317494100446
$250.00
Lebara XXL $69.90
9342016003356
$69.90
$70 Boost
9316423047005
$70.00
JB Hi-Fi Gift Card $50 v2 POSA
JB Hi-Fi GC $50 v2
076750283444
$50.00
JB Hi-Fi Gift Card $100 v2 POSA
JB Hi-Fi GC $100 v2
076750283437
$100.00
JULY Microsoft Office (available now)
SEPTEMBER Optus Loop Live
Lebara Mobile Lebara Extra Extra Large Plan $69.90
OCTOBER Boost (Telstra) $70 Boost Recharge Voucher
NOVEMBER JB Hi-Fi Gift Card
Lebara SIM POSA (available to order from February 2019) Lebara Starter Kit Extra Small
Lebara Starter XS
076750291487
$14.90
Lebara Starter Kit Medium
Lebara Starter M
076750291517
$29.90
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BELONG MOBILE
We had a chat with Belong Mobile’s National Partner Manager Jon Dreverman about his role and how his company’s products are benefitting epay retailers.
How long have you been in the role and what does it involve? I've been with Belong for 12 months now but have worked in the telecommunications industry for over 12 years having started in retail stores through university. Prior to this role I was at Boost Mobile for eight years where I managed the distribution channel and worked closely with the retail teams at Optus and Telstra. Belong is a relatively new player in the mobile market having only launched its mobile products in October 2018 (we have been in market since 2013 with fixed broadband products). My role is super exciting as I work with existing retail partners to drive growth through a supportive in-store executional and promotional roadmap whilst developing new channel opportunities and strategies. Why is Belong a great company to work for? Belong is an amazing company to work for as I love delivering growth in a competitive market with innovative products whilst working with passionate people who have a customer-centric approach to everything they do. How would you describe Belong's relationship with epay and what is the key benefit for Belong having epay as a partner? It’s vital to our success in unlocking the independent retailers and the petrol and convenience channel. By partnering with companies like epay, retailers are able to range our starter packs with no upfront payment. Similar to gift cards, Belong starter packs have no value until enabled at point of purchase through an epay terminal or integrated POS system. This mitigates any theft risk and is great for cash flow with the remittance managed as part of the retailer’s agreement with epay. What are the keys to being a successful telco retailer for Belong? It’s quite simple really. Ensure you are well stocked, staff are educated on the Belong inclusions and transaction process and marketing material is in a prominent position in-store. What exciting Belong innovations do you think are important for our readers to know about? Belong is focused on keeping it simple for customers with no hidden costs or surprises. What you see is what you get. Belong mobile has only three plans: • Small = $10 per month for 1GB data • Regular = $25 per month for 5GB data • Large Plan = $40 per month for 15GB data 22
ep ay SUMMER 2018
There are no lock-in contracts and customers can change their plan each month without the fear of hidden costs or surprises. All plans are for use in Australia and include unlimited data banking and gifting as well as unlimited calls and text to standard Australian phone numbers and mobiles. Belong’s Large plan even comes with unlimited international calls and text to 36 selected countries (this can be added to the ‘Small’ and ‘Regular’ plans for $5 per month). Belong also operates off part of the Telstra 3G and 4G network which covers 98.8 per cent of the Australian population.
SUPPLIER PROFILE
GREAT VALUE SIM ONLY MOBILE PLANS
UNLIMITED & TEXT TO 36 SELECTED COUNTRIES NowINTERNATIONAL availableCALLS through epay retailers! For $15 ($10 plan plus $5 add-on) or $40* a month customers get unlimited national calls and text and unlimited international calls and text to 36 countries. And in a Belong customers canto bank any unused plus ifcontact they have too much data they can gift For moreexclusive, information and order stockdata please it to friends, family and colleagues. *Belong's $40 plan comes with the unlimited international calls and text deal.
SimConnect 1300 378 390 or Pacific Optics 07 5631 1090.
UNLIMITED DATA BANKING
DATA GIFTING
KEEP YOUR NUMBER
epay retailers get 75% margin!
Up to 30 June 2019, all epay retailers will be eligible for 75 per cent margin on Belong starter packs transacted through their physical terminal or integrated POS system including WebPOS, CLickPOS and Beacon POS.
NO LOCK-IN CONTRACTS
NETWORK COVERS 98.8% OF AUSTRALIAN POPULATION
Belong starter packs included with this edition!
Belong starter packs have been included with this edition of the epayWorld magazine. These are also eligible for the 75 per cent margin offer if transacted through epay systems.
Now available through epay retailers! For more information and to order stock please contact: For408 more| information order pleaseOptics contact epay 1300 301 SimConnect and 1300to378 390stock | Pacific 07 5631 1090 SimConnect 1300 378 390 or Pacific Optics 07 5631 1090.
Alipay and WeChat Pay available now through epay What is it?
Alipay and WeChat Pay offer alternative modes of payment and millions worldwide have switched to these types of mobile wallets instead of carrying cash or cards. They offer a more user friendly and secure shopping experience as well as delivering ongoing benefits.
Alipay
China’s leading third-party online payment solution, providing an easy, safe and secure way for millions of individuals and businesses to make and receive payments. • 450 million registered users • China’s No.1 mobile payment market
WeChat Pay
More than just a mobile messaging app, but a service that makes online and offline payment fast and convenient while connecting people, services, devices and more. • 938 million monthly transactions • 10 million official accounts
Why choose it?
Mobile wallet payments are the norm for all Chinese consumers and are used to pay for basic grocery items to high-end, luxury goods. By offering Alipay and WeChat Pay you can access endless opportunities as a growing number of Chinese visit our shores.
$11 billion spent in 2017 by Chinese in Australia
The average spend was $9000
400,000 Chinese study here
Direct flights to Australia daily 24
ep ay SUMMER 2018
90% would use mobile payments if they could
22% increase in Chinese tourists is forecast
Influx during Chinese New Year
Location services draw customers to you
What will you get?
Instant authorisation and confirmation through your epay terminal
All settlement in AUD direct to your bank account from epay
Face-to-face retailer training and hardware installation
24/7 service and support
WeChat Pay
Free POS Materials
Our retailers
Become a retailer For more info or to order free POS material contact epay:
1300 301 408
support@epayworldwide.com.au ep ay SUMMER 2018
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VODAFONE ACCEPTS A ALIPAY Vodafone and Alipay have announced a partnership which sees 110 of the telco’s stores across Australia accepting the number one payment method in China through epay terminals.
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lipay has continued to make its mark on the Australian alternative payment landscape after Vodafone announced it is now offering the service to its customers. The agreement allows Vodafone to offer Chinese tourists their preferred QR code payment method in-store and opens a new marketing channel to reach Chinese nationals before, during and after their visits to Australia.
RETAILER PROFILE
"Alipay helps us continue to differentiate Vodafone as the number one choice for Chinese visitors to Australia,” – Vodafone’s Chief Commercial Officer Ben McIntosh Ben McIntosh added that creating simple and easy experiences for customers is in Vodafone’s DNA. “We offer international calls to more destinations than any other competitor in the market,” he said.
“Using our technology, Vodafone will now be able to communicate with a customer as soon as they land at an Australian airport to offer them a discount on a local SIM card or other services. Chinese consumers are tech-savvy and want to find the best deal, so time and time again we see these types of offers are incredibly well received,” Mr Lawson said.
"With almost 1.4 million Chinese visitors arriving in Australia each year, it’s simply too large an audience to ignore and forward-thinking businesses like Vodafone are increasingly giving themselves a competitive advantage by letting visitors pay in their preferred way,” – Alipay’s Country Manager George Lawson
Vodafone is the first major telecommunications company in Australia to sign an agreement with Alipay and following a successful testing period, the technology has now been switched on nationwide. This includes Vodafone stores in each of its international airport locations where it is targeting Chinese visitors who want to access local mobile services shortly after touching down. Alipay has over 700 million active users in China and in Australia more than 10,000 merchants accept Alipay payments. Vodafone will utilise Alipay’s unique in-app marketing functionality to promote its pre-paid sim cards to Chinese nationals on holiday or travelling for business. Vodafone prepaid products include a generous amount of international calls across up to 90 countries. The first of these promotions, which is live now, involves Vodafone offering Alipay users 50 per cent off $50 prepaid starter packs via a digital coupon and this has already been redeemed over 5000 times. This announcement comes shortly after Golden Week, a semi-annual sevenday national holiday (1-7 October) during which many Chinese people schedule their vacations. Alipay data revealed Australia was the 9th most popular travel destination based on payment volume, and the most popular outside of Asia, on 105 per cent year-on-year growth.
Accept Alipay via epay in your store. Contact us today! 1300 301 408
support@epayworldwide.com.au ep ay SUMMER 2018
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MAXIMISE YOUR SALES IN 3 EASY STEPS
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ORDER POS MATERIAL TODAY!
Ensure that your epay stock Display epay gift cards in is continually replenished a highly visible area. We and offer an epay recharge, recommend a display by the MAXIMISE YOUR SALES IN 3 EASY STEPS alongSTEPS! with other sales, to counter. Displays areIN also3 EASY BOOST YOUR XMAS SALES increase your basket spend successful at the point of entry to your store
Ensure you have epay’s vibrant point of sale material up in your store
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er Mat
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gift cards (including music, game cards and The popular brands on the epaymovies, network are prepaid Visa card), as well as internet/broadband, true revenue-driving products that increase tolling products and a wide variety of international Till Topper 160mm your customers’ basket spend, encouraging your x 50mm calling cards. All of these and more are available to customers visit your storeepay time- and again. yourto customers through but ittime can be hard to It is therefore important to highlight the fact that communicate this message. you sellThe these popular brands. showing popular brands on theBy epay networkoff are their recognisable logos, these products productsthat willincrease often sell true revenue-driving A4 Poster your customers’ basket spend, encouraging your themselves. customers to visit your store time and time again.
However, such important a diversetorange of products and It iswith therefore highlight the fact that brands, you yousell may findpopular it difficult toBy prepare own these brands. showingyour off their point-of-sale materials alertproducts your customers to the recognisable logos,to these will often sell themselves. extensive selection on offer. However, with such a diverse range of products and Don’t worry - epay is here to help with a bright and brands, you may find it difficult to prepare your own eye-catching range of material to suit every A6 Wobbler point-of-sale materials to alert your customers to the range of pointretail environment. The attractive A3 Counter Mat extensive selection on offer. External Flag of-sale items includes: instore 420mm wobblers, stickers x 680mm Don’t worry - epay is here to help with a bright and and counter stands, along with a variety of outward eye-catching range of material to suit every A4 Window facing materials such as The window decals, flags and attractive range of pointretail environment. Decal petrol toppers. of-sale items includes: instore wobblers, stickers (Can be pump peeled offand counter stands, along with a variety of outward and moved) epay’s vibrant point-of-sale tools will let your
facing materials such as window decals, flags and customers know you range epay products as well petrol pumpthat toppers.
as show off our fantastic brands, driving foot traffic epay’s vibrant point-of-sale tools will let your into your store and encouraging impulse purchasing. customers know that you range epay products as well DObest YOU WANT TO REFRESH YOUR STORE’S And all, off each item is free as of show ourpoint-of-sale fantastic brands, driving footwhen traffic POS DISPLAY? SEE OPPOSITE PAGE FOR you order intofrom yourepay. store and THE encouraging impulse purchasing. 28
OUR POS PRACTICE And best of all,BEST each point-of-sale itemGUIDE is free when you order from epay.
ep ay SUMMER 2018
customers. Order now!
ORDER YOUR NEW POS TODAY!
epay Australia has developed a range of attractive POS items for you to order, free of charge. Our point-of-sale features recognisable supplier logos to appeal to your customers. Order now!or POS material at any time To order displays
you can contact epay Customer Service: Phone: 1300 301 408 HOW TO ORDER Fax: 02 8117 9869 (complete the form below) YOUR FREE POS Email: support@epayworldwide.com.au ToLog orderon displays or POS material at any time to: www.epayworldwide.com.au you can contact epay Customer Service:
Store Name: Phone: 1300 301 408 Fax: 02 8117 9869 (complete the form below) RID/TID: Email: epaysupport@epayaust.com.au Log on to: www.epayworldwide.com.au Store Address:
Store Name: RID/TID:
Contact Person:
Store Address:
Number/Email: Tick the items you would like to order: Contact Person: Wobbler Number/Email: A6 Wobbler
TillTill Topper Topper
A3 A4Counter WindowMat Decal
A3 Poster Decal A5 Poster Tick itemsMat you A4 would to order: A3the Counter A3like Poster A4 Poster Flag Wobbler
Till Topper
A5 Counter Stand
A3 Poster
A4 Decal
A3 Counter Mat
External Flag A5 Poster
Flag
POS BEST PRACTICE Highlight the fact you sell our recognisable brands by showing off their logos on our new range of POS material. epay has specific types of POS material to use in key areas of your store – as these pictures illustrate.
GREAT F O R WA L L S
A3 Poster
MA XIMUM IMPACT
OUTSTANDING!
A5 Counter Stand
SALES BOOSTER
A3 Counter Mat
EYE CATCHER!
Till Topper
PEEL AND MOVE AS MUCH AS YOU LIKE!
NOW ONLY
$199 + GST ATTENTION GRABBER
A6 Wobbler
A LL NE W !
A4 Window Decal
Our 72 hook stands were $699 + GST but for a limited time our retailers can purchase these stands for the low low price of just $199 + GST. And don’t forget, all our stands come fully loaded with cards. Go to page 32 for more details and how to order.
STREET PRESENCE
PRIDE OF PL ACE
A4 Poster
External Flag ep ay SUMMER 2018
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Fraud Alert DO
Ensure the customer has paid in full before processing the payment. For cash voucher products like VPAY, we recommend you only accept cash as payment.
DON'T
Never provide your five digit sales code to anyone or let them operate your terminal alone. Do not give vouchers to the customer until the full valid payment has been received. Never give out voucher numbers over the phone, even if the caller claims to be from epay; or a product vendor; or from a Government Department.
epay will never, in person or over the phone, ask you to print a voucher and ask for the codes on it!
THINGS TO KNOW
Whilst epay can void a transaction, the PIN will still be active for a period of time and you will be charged for the full price of the transaction if it has been used. For more information on fraud, visit www.scamwatch.gov.au
WHAT TO DO IT IS YOUR RESPONSIBILITY TO ENSURE THAT ALL STAFF ARE AWARE OF FRAUD
If you have a caller claiming to be from epay or any other network asking for a voucher: Don't give out any codes. Contact epay customer service on 1300 301 408 immediately. H ave your Terminal ID ready when calling epay customer service, this number is found at the top of every voucher and report printed from your terminal. Call the police at Crime Stoppers on 1800 333 000.
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ep ay SUMMER 2018
Key information for retailers
HOW TO DO A TERMINAL REFUND
If you print out the wrong voucher or an incorrect amount, follow these steps: Menu – Refund Transactions – Sale Type – Enter Serial Number or swipe card – Enter the epay Transaction Number – Refund receipt printed. Remember, refunding a voucher TXN from the terminal does not deactivate the voucher until it has been checked and blocked by the network. This could take several weeks. If the voucher is found to be used, you will be recharged for the full TXN amount.
HOW TO REQUEST A REFUND BY PHONE
Call epay customer service on 1300 301 408 within 72 hours of printing the voucher to log a refund or void request. Requests outside of this time-frame will not be accepted. Retain copies of the voucher and/or POSA card plus POSA Activation receipt until these have been cleared for refund by the network. Not all products can be refunded and will never be refunded if they have been used. If you believe you have been defrauded, refer to the WHAT TO DO section.
END OF DAY REPORT
O nly an operator with authority to print reports can run the reports Press the purple Totals key, enter your Sign-On code, press Enter Press End of Day. Press Yes to print End Day? Press Yes (if Yes is not pressed, sales are carried until the next day)
EPAY EXTRANET
This online tool allows you to log on and view sales data for current or past weeks. Sales reports also provide better visibility into sales, including sale time and transactional details. Request your Extranet account today by following these simple steps: Call epay Customer Service on 1300 301 408 and request an Extranet Account. Email extranet@epayworldwide. com.au with your full name, contact details, epay account number (which can be found on your epay invoice) and a preferred password. Go to: www.epayworldwide.com.au Then, select the Retailer Tab and then Extranet Reporting and then you can simply follow the prompts.
Customer service 1300 301 408 ep ay SUMMER 2018
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DISCOUNTED STANDS Back by popular demand, our range of stands are available to our epay World readers at a discounted rate until 1st February 2019. To order one of our stands at these special prices please fill in the order form below and send to epay customer service. The stands come fully loaded with gift cards. Boost your sales by letting your customers know you stock epay’s range of gift cards with our branded stands and POS material. Our stands are a physical destination within a retailer where prepaid offerings are grouped together in a convenient, easy access area. Having one or more of our stands at your POS or at key locations in your store will raise awareness with shoppers that you stock our range that make perfect gifts.
ALL STANDS COME LOADED! WITH CARDS
115cm
BEST VALUE! NOW ONLY $199 + GST
75cm
150cm
15cm
23cm
43cm
CLIP STRIP WAS $35 + GST
16 HOOK STAND WAS $75 + GST
72 HOOK STAND WAS $699 + GST
NOW $17.50 + GST
NOW $37.50 + GST
NOW $199 + GST
STAND ORDER FORM epay stands are a great way to let your customers know you are selling prepaid products. To order, fill in the form below and email back to marketing@epayworldwide.com.au Store Name RID/TID Store Address Contact Person Contact Number/Email
Please place a tick in the corresponding circle to identify which item you would like.
Clip Strip 16 Hook Stand 72 Hook Stand
GAME REVIEWS
MADDEN 19 Included with EA Origin Access Premier The legendary NFL game is back and yet again gives you game-changing control on and off the field. Real Player Motion transforms the way you play Madden, delivering you gameplay control with precision and intent. Released September 2018.
EA ORIGIN – WHAT’S HOT THE SIMS 4 $49.95 on PC
ANTHEM $89.95 on PC
EA ORIGIN ACCESS PREMIER
Reach for the stars and rise to celebrity status with The Sims 4 Get Famous. Build your stardom as you pursue an acting career, become an A-lister and guide your Sims down the unpredictable path to fame. Released November 2018.
On a world left unfinished by the gods, a shadowy faction called the Freelancers threaten all of humankind. Join with up to three other players and explore vast ruins, battle deadly enemies and claim otherworldly artefacts. Released February 2019.
Stock up on EA Origin gift cards which allow users to add funds to their subscription accounts where they access games, exclusive offers and discounts MEMBERSHIP CARDS AVAILABLE: $30/$60/$130
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FALLOUT 76 $99.95 on Xbox One From the award-winning creators of Skyrim and Fallout 4 comes Fallout 76 – the online prequel where every surviving human is a real person. Work together, or not, to survive. Under the threat of nuclear annihilation, you’ll experience the largest, most dynamic world ever created in the legendary Fallout universe. Released November 2018.
XBOX – WHAT’S HOT JUST CAUSE 4 $99.95 on Xbox One
METRO EXODUS $94.95 on Xbox One
XBOX LIVE GOLD MEMBERSHIP
Rogue agent Rico Rodriguez journeys to Solis – a huge South American world, home to conflict, oppression and extreme weather conditions. Strap into your wingsuit, equip your fully customisable grappling hook and get ready to bring the thunder. Released December 2018.
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This is an epic first person shooter that blends deadly combat and stealth with exploration and survival. Explore the Russian wilderness across vast levels and follow a storyline that spans an entire year – including the depths of a nuclear winter. Released February 2019.
Xbox users can connect and play with friends around the world, access game add-ons, full game downloads and exclusive discounts. Plus get early access to some of the best new content. MEMBERSHIP CARDS AVAILABLE: $29.95 for three months $79.95 for 12 months
GAME REVIEWS
DAYS GONE $99.95 on PlayStation 4
PLAYSTATION – WHAT’S HOT CHIMPARTY $24.95 on PlayStation 4
Take on the role of former outlaw biker cum bounty hunter Deacon Saint John in a scarred, volcanic landscape in the Pacific Northwest. In Days Gone, you explore a world ravaged by degenerate human monsters known as Freakers. Fight your way across the desolate landscape in search of supply, resources and, above all else, a reason to go on. Released April 2019.
LAST OF US II $99.95 on PlayStation 4
PlayStation®Store icon_R
Despite being the eleventh entry in the critically acclaimed series, this delivers a completely standalone experience. Featuring an entirely new cast of characters, beautifully-detailed environments, finely-tuned combat and an immersive new story written with both long-time fans and franchise newcomers in mind. Released November 2018.
Ellie and Joel return for an epic journey in the sequel to the critically acclaimed game by Naughty Dog. Twenty five years after a plague decimated civilisation, survivors cling to life inside harsh quarantine zones. Release date TBC.
Sony Computer E
PlayStation users can top-up their PlayStation Network Wallet to unlock a range of games, add-on content and movies from PlayStation Store.
New cards now available ep ay SUMMER 2018
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