INCLEAN - New Zealand May 2018

DELIVERING SUSTAINABLE HYGIENE INFORMATION

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Don’t miss out on the opportunity to attend the Oscars of the cleaning industry where the BSCNZ CleanSweep™ Awards will be presented. BSCNZ are set to have a wonderful night of entertainment, amazing food and many winners! CleanNZ Gala Dinner Tickets are now available for purchase.

To purchase your tickets or purchase a table simply go to www.cleannzexpo.co.nz and obtain your tickets through registering. There is no better opportunity for leading cleaning companies to showcase their success.

BSCNZ wishes to thank our CleanSweep™ Award Sponsors Read on to find out what each of our sponsors have instore for 2018 and why they chose to sponsor this year’s BSCNZ CleanSweep™ Awards

Careerforce supports employers to implement workplace-based training so staff can gain nationally-recognised qualifications. As the ITO for the cleaning sector, its programmes allow cleaners to pathway from level 2 to 3 cleaning qualifications (with specialist cleaning/supervision strand options).

2018 is all about innovation, customer centric innovation that improves our responsiveness, transparency and most importantly our solution for the customer.

At CleanNZ 2018, Careerforce is showcasing its new business qualification programme, a key addition since the last expo.

Of particular interest to the cleaning industry will be our online reporting tool ‘MyInitial’. MyInitial has been developed by Initial Hygiene, to enable cleaners and FMs to remotely view, in real time, the status of their customers washroom servicing.

These new business programmes, ranging from levels 3 to 6 were developed to enhance administration, leadership and management skills across the sectors that Careerforce supports.

Careerforce’s, Penny Barrett, has a special interest in the cleaning sector and will present these programmes at the conference.

“It’s about supporting employers and their teams to achieve their objectives through work-based learning. We want to enable them in making the right decisions for their organisations through modern business practice tools and strategies,” says Penny.

Visitors to the Careerforce stand at the expo will have an opportunity to learn about the full range of cleaning and business qualifications available, and learn how their organisation can get started.

“We really are proud to be supporting the CleanSweep™ Awards in 2018,” says Ray Lind CEO Careerforce. “We wish to recognise employers who have a strong training culture and are committed to upskilling their staff. These awards recognise organisations who invest in education and training to maintain consistently highquality standards. We’re proud to support the industry and look forward to meeting employers at CleanNZ.”

With a key focus on technology, we are revolutionising the industry through connected technology linked to online customer platforms.

As well as the client’s signature, all servicing information automatically synchronises with the MyInitial system, allowing the customer to immediately log on, view full details of the service that has just been undertaken by Initial Hygiene and see details of when the next service is due.

Kennedy Short, Head of Sales Operations & Marketing comments “MyInitial provides a platform for our cleaning and FM partners to get immediate visibility of hygiene servicing at their customer sites.

The system provides transparency that we are delivering on our service promise, creating confidence and peace of mind. The system is now live in New Zealand, after being successfully tested across the world; we are very much looking forward to introducing MyInitial to our cleaning partners.”

We see fantastic adjacencies in what the cleaning, pest control and hygiene industries offer the customer. It is an honour to be able to support the BSCNZ CleanSweep™ 2018 awards and recognise those who work hard to be at the top of their game.

the name you can trust

Technology is changing from one day to the next. Our company is known for bringing the best new and innovative cleaning products, machinery and software to the New Zealand market on a regular basis. Our newest items this year are the superb Ghibli Rolly and Ghibli FR15 hybrid floor scrubber machines designed to support contractors and cleaners that make their work easier. Businesses and contractors save money using our new software for job costing, reports and more, we also provide an in-house machine servicing team. NZ Cleaning Supplies offers a comprehensive solution for all cleaning requirements across the commercial, farming, healthcare and industrial sector.

The CleanSweep™ Awards are the ‘Oscars’ of the cleaning industry giving credit to New Zealand’s best cleaning businesses and contractors. Anyone who values high standards in our industry values these awards. A CleanSweep™ award also gives recognition in the wider market: potential clients feel more confident choosing an awarded service supplier. We wish to support the industry and the Building Services Contractors of New Zealand through our sponsorship of this event.

Any power company can put their electricity into your business.

But not many can say they put their energy into it. At Genesis we care about our customers and their businesses. We understand that each one is unique. Our people take the time to understand your business. Our range of energy options mean that whether you require electricity, natural gas, LPG or solar, we can deliver to your unique circumstances.

Genesis Energy is a leader in the generation and supply of energy into both the residential and commercial markets of New Zealand.

We are partnering with the CleanSweep™ Awards to recognise the associated parties who are also leaders within the cleaning industry.

These awards cross our markets of businesses of all sizes within the building service industry such as education, manufacturing, commercial offices, public sector buildings, healthcare, retail and leisure we want to incentivise excellence.

Genesis Energy is looking to re-imagine energy and the part it plays within this sector, working with the best of breed will allow support to be provided and ensure the best are rewarded.

At Tork our focus is on solutions which improve hygiene and making cleaning more efficient. We look at hygiene from the customers’ point of view, to understand the specific demands of different sectors and businesses. In the Wiping and Cleaning range Tork has recently released new and improved Cleaning Cloths which incorporate upgraded exelCLEAN® technology exelCLEAN® is patented endless fibre technology which improves cloth strength and saves the user time when cleaning.

In the Tork Washroom range we are launching the SmartOne T8 Toilet Roll system, developed for demanding washrooms with high traffic. The extra high capacity saves maintenance time and prevents run-out. The fully enclosed dispenser ensures guests only touch the sheet they take which improves hygiene and the centre-pull design eliminates waste from over-spin as in the traditional jumbo-roll system.

Following on from the successful “Cleaning for a Brighter Future” conference last year where Tork was the Gold sponsor, we are determined to continue our on-going support of the industry and the BSCNZ by being a sponsor of the CleanSweep™ Awards 2018.

The CleanSweep™ Awards celebrate and recognise excellence and innovation achieved through the dedication of the many businesses and their people across the cleaning industry. As the leading global brand in workplace hygiene Tork appreciates the importance of a continuous focus on innovation and best practice.

Being the only local manufacturer of hygienic tissue products, Tork understands the value to New Zealand of supporting local organisations and industry.

The recent purchase of Waiwhetu Distributors was a natural fit for OfficeMax and great focus for 2018.

Cleaning and hygiene products are a substantial part of our rapidly evolving business and we have a significant number of customers in the corporate, education and hospitality markets, and a long history in providing great service to customers across New Zealand.

The combined business will provide customers with improved distribution, client support and access to new product ranges.

By sponsoring the BSCNZ CleanSweep™ Awards we are demonstrating our support to the cleaning industry. We look forward to meeting with you and talking more about the benefits we can offer your business through partnering with us.

Congratulations from OfficeMax to all of the winners and nominees of the 2018 CleanSweep™ Awards.

May 2018

Events Calendar 2018

page 12

Contents 08 14 26 28 44 46 48 52 60

Industry Training Distribution Carpet & Restoration Technology International Management Marketing Products

CLEAN NZ May 9 - 10 New Zealand’s only dedicated cleaning and hygiene expo will be at ASB Showgrounds, Auckland. www.cleannzexpo.co.nz

INTERCLEAN Amsterdam May 15 - 18 INTERCLEAN Amsterdam is set to bring together cleaning and hygiene experts, professionals and exhibitors from around the world. www.issainterclean.com

RIA Restoration Conference and Tradeshow June 6 - 8 Hosted by the Restoration Industry Association (RIA), the 2018 event will be held at the Novotel Twin Waters, Queensland. www.restorationindustry.org

ISSA Cleaning & Hygiene Expo Australia August 29 - 30 Following on from the success of last year’s inaugural event, the 2018 ISSA Cleaning & Hygiene Expo Australia will be at ICC Sydney in Darling Harbour. www.issacleaninghygieneexpo.com

Budapest Cleaning Show October 5 - 6 The Budapest Cleaning Show is a trade show and educational congress run by the Hungarian Cleaning-Technology Association (MATISZ). www.budapestcleaningshow.hu/en/

Forum Pulire October 10 - 11 The Forum Pulire will take place at the UniCredit Pavilion in Milano, Italy. www.forumpulire.it/it/

ISSA Show North America

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October 29 - November 1 Dallas, Texas is the host city for the 2018 ISSA Show North America and ISSA Convention. www.issa.com

Editor’s note As we go to print on this issue of INCLEAN NZ we, like most of you reading, are preparing for CleanNZ. This year’s event is shaping up to be bigger and better than ever, with a number of new and returning exhibitors who are set to showcase the latest and greatest products and technologies.

There’s also a great lineup of local and international speakers as part of CleanNZ’s education program (all sessions are free to attend) as well as additional seminars taking place in conjunction with the show, such as the inaugural Indoor Environmental Health Conference. Another event not to be missed is the BSCNZ’s gala dinner where the winners of this year’s CleanSweep Awards will be announced. For everything you need to know about CleanNZ turn to page 30 for the complete program directory.

In this issue of INCLEAN NZ magazine, we tackle the topic of training. A common theme throughout our training focus is the need for greater staff communication and engagement.

Retention remains a challenge for many in the cleaning industry due largely to the physically demanding nature of the role, the unconventional working hours and the lack of career development and professional pathways. As you’ll read, many believe keeping good staff comes down to better communication and accessing new ways to engage and train today’s cleaners.

It’s clear there still needs to be a mindset shift for many within the industry. Training needs to be viewed as an ongoing investment, not a one-off, set-and-forget, task nor an operational cost. Read Robert Kravitz’s tips for combating worker turnover on page 24. Also in this edition, ECNZ’s Francesca Lipscombe addresses the importance of proper staff training for companies that wish to employ sustainable business practices (page 14), and Rubbermaid’s Daniel Balas looks at how to engage an ageing workforce (page 18).

Another great homegrown story in this issue is on page 12 where Waste Management NZ discusses its journey in the electric vehicle space, and Officemax talks about what its recent acquisition of Waiwhetu Distributors means for the sector.

Finally, a big thanks to the Interpoint Events team and the BSCNZ who all worked tirelessly on putting this year’s CleanNZ together. For those exhibiting we wish you a successful show and for those attending the INCLEAN NZ team and I look forward to seeing you there!

Happy reading!

INCLEAN NZ is published by The Intermedia Group Ltd 505 Rosebank Road, Avondale Auckland, 1026, New Zealand Phone: 021 361 136 MANAGING DIRECTOR: Dale Spencer PUBLISHER: Simon Cooper MANAGING EDITOR: Claire Hibbit Email: chibbit@intermedia.com.au Phone: +61 2 8586 6140 ASSISTANT EDITOR: Lizzie Hunter Email: lhunter@intermedia.com.au Phone: +61 2 8586 6102 ADVERTISING MANAGERS: Samantha Ewart Email: sewart@intermedia.com.au Phone: +61 2 8586 6106 Samantha Mackey-Wood Email: swood@intermedianz.co.nz Phone: +64 21 2566 351 PRODUCTION MANAGER: Jacqui Cooper GRAPHIC DESIGNER: Adrian Tipper HEAD OF CIRCULATION: Chris Blacklock NEW ZEALAND SUBSCRIPTION RATE: 12 months (4 issues) – NZD $44.00 (inc GST) To subscribe call +61 2 8586 6154 Email: subscriptions@intermedia.com.au

DISCLAIMER

Claire Hibbit Editor

Next issue August INCLEAN NZ 2018 FOCUS: Healthcare Healthcare is one of the most demanding sectors of the cleaning industry in terms of the delivery of truly hygienic outcomes. This issue will look at the latest products and systems available to service providers in their fight against hospital acquired infections (HAIs), as well as provide insightful articles on infection control and prevention. Healthcare is about effective hygiene practices and now, more than ever, monitoring hygiene standards which is directly connected to best practice cleaning methods. This issue will also include a wrap-up of CleanNZ Expo, New Zealand’s only dedicated trade event for the cleaning and hygiene industry, with exclusive content from the trade show, education sessions and CleanSweep Awards.

Published: 13th August, 2018 Editorial deadline: 12th July, 2018 Advertising deadline: 25th July, 2018 Advertising material deadline: 30th July, 2018

This publication is published by The Intermedia Group Ltd (the “Publisher”). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by New Zealand and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisher’s endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees.

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INDUSTRY

BSCNZ appoints new CEO The Building Service Contractors of New Zealand (BSCNZ) has appointed former Tork executive Sarah McBride as the association’s new CEO. McBride, who has previously worked across a number of industries including retail, manufacturing, importing and distribution, has worked in the hygiene industry for the past three years with Tork Professional Hygiene.

McBride said through her experience within a variety of roles and sectors she has learnt the value of effective administration and communication.

“I’m very excited to have the opportunity to continue to work with everyone in this industry and assist in developing our commitment to quality and education.”

Commenting on McBride’s appointment, BSCNZ president Paul Emery said: “We look forward to Sarah’s input in growing the membership and using her considerable communication skills to continue to promote the BSCNZ as a reputable body and the only trade organisation representing the cleaning industry.” www.bsc.org.nz

ISS expands healthcare footprint ISS Facility Services has won a new contract with the Bay of Plenty District Health Board (BOPDHB) to provide cleaning services at Tauranga and Whakatane Hospitals in New Zealand.

The contract is slated to go live on 1 May 2018, directly employing around 50 new ISS staff.

Located on the North Island, the BOPDHB serves a population of more than 200,000 people and is the second fastest growth area in New Zealand. BOPDHB has three major hospital’s in the region, including Tauranga Hospital (350 beds), Whakatane Hospital (110 beds), Opotiki Hospital and other associated health facilities.

ISS NZ chief operating officer, Paul Archer, said: “ISS is looking forward to developing a collaborative partnership with BOPDHB and we are committed to driving innovation and continuous improvement over the five-year contract term.” www.nz.issworld.com

Clean Planet enters domestic cleaning market Commercial cleaning firm Clean Planet has launched a domestic division.

Clean Planet’s general manager Tony Pattison said the launch is a natural progression for the company.

“Organic growth in the domestic cleaning market is much faster than growth in the commercial cleaning sector,” Pattinson said.

Clean Planet provides commercial cleaning services in Auckland, Hamilton, Waikato, Hawke’s Bay, Wellington and Christchurch. Its domestic division will be offered first in Auckland, before being rolled out to existing branches over the next six months.

The company has also introduced its own Uber-inspired booking app which quotes domestic services based on time, rather than size of the site.

“The user purchases a period of time they want the cleaners to be cleaning, the app notifies the cleaners using the app that a job has become available, and the cleaner can accept or decline the job,” explained Pattison.

The software is currently only available for Clean Planet franchisees in Auckland. It is also being considering for its commercial division.

“We want our foundation to become more technology focused. Cleaning is still a very paper-based industry, and we plan to push into utilising the technologies that are available. We want to bring more functionality to our systems so we can be seen as a leader of cleaning technology.”

Along with the move into the domestic cleaning market, Pattinson said Clean Planet will continue to expand in the commercial cleaning sector.

“We’re not taking our eye off that ball. We plan to continue growing the commercial side into new regions and are now looking for master franchisors in many regions in New Zealand.” www.cleanplanet.co.nz 8 INCLEANNZ May 2018

Green Acres launches cleaning services app Green Acres has launched a new mobile app, Green Acres GO, which allows people to request on-demand home cleaning and lawn mowing services.

Partnering with Vodafone, Green Acres commissioned software developers Sandfield to build the app based on the characteristics of car sharing service app Uber.The app is designed to provide opportunities for people wanting to supplement their incomes by providing home services in their spare time.

Logan Sears, Green Acres CEO said Green Acres GO is a completely new business initiative.

“It’s not about putting Green Acres on mobile. We’re looking at a different set of customers and a different group of service providers, reaching both with an app custom-designed to deliver a mobile-managed solution that seamlessly connects the two.”

Green Acres has undertaken a pilot of the service in Auckland’s North Shore, with plans to roll out the service to other centres following the pilot. www.greenacrescommercial.co.nz

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INDUSTRY

Education and transparency at the forefront of BSCNZ direction Newly appointed CEO of the BSCNZ Sarah McBride says transparency and education will be top of mind for the association in 2018.

As the new CEO of the BSCNZ I am looking forward to continuing the momentum that has been generated over the past few years.

This momentum has raised the profile of the cleaning industry, and also recognised the very specific topics and issues the industry faces daily. The collaboration of members, manufacturers, distributors and suppliers has ensured high quality standard practices have been integrated into business practises.

In 2017, BSCNZ undertook an auditing process with members to provide further credibility to our brand by ensuring all registered members met the BSCNZ strict code of compliance and the relevant New Zealand Employment legislation.

Here at BSCNZ we want to acknowledge the hard work of our members through this process. ‘Transparency’ is a key word for our industry moving forward.

In March BSCNZ had the opportunity to attend and present at a forum themed, ‘Harnessing the Power of Business to Tackle Modern Slavery and Human Trafficking’. This forum was opened by Minister of Immigration Iain Lees-Galloway, who stated: “It’s clear that we have a problem with migrant exploitation in New Zealand, the enforcement agencies tell me that wherever they go looking for it, they find it.”

The Minister of Immigration told attendees there were several investigations on modern-day slavery cases underway, stating the way forward was for government, businesses, unions, churches and nongovernment organisations to work together. A number of leading New Zealand businesses were in attendance at this event, they also presented and led the discussion into their work to ensure they source ethically.

10 INCLEANNZ May 2018

The BSCNZ presentation at this forum explained the member audit process developed in conjunction with MBIE. The BSCNZ was able to present our auditing process and highlight how this has assisted our members in raising their profile as a reputable cleaning businesses. This forum is set to continue and the BSCNZ has been invited to be involved.

In 2018 education will be one of the strategic directions for BSCNZ. Education is the key to the success for the cleaning industry. The two main areas of focus will be, firstly leading businesses, and understanding the importance of their supply chain. And, secondly, for our industry cleaners, supervisors, managers, owner/ operators and directors.

In 2018 BSCNZ will also host the BSCNZ CleanSweep™ Awards evening. This celebratory event will take place on the evening of 9 May at the Logan Campbell Centre in Auckland. There are 13 categories, with all entries to receive written feedback from the judge, highlighting any areas of concern. Two new awards have also been launched this year’s awards – Innovation and Outstanding Account Management. These two awards were opened to not only cleaning companies but also to our associate members.

This fantastic event would not be possible without the continued support of our key associate members Karcher, Tork, Rentokil, Careerforce and NZ Cleaning Supplies. We look forward to seeing you all at the ‘Oscars of the cleaning industry’. www.bsc.org.nz

“In 2018 education will be one of the strategic directions for BSCNZ. Education is the key to the success for the cleaning industry.”

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INDUSTRY

Leading the charge Waste Management has embarked on an ambitious, pioneering programme to reduce its carbon footprint by converting its diesel-powered trucks to electricity.

Ruth Nicol spoke to Waste Management managing director Tom Nickels about the initiative.

It’s easy enough to buy an eco-friendly electric car or van off the showroom floor – and many New Zealand companies are doing just that, including cleaning giant OCS and New Zealand’s largest waste collection and recycling company, Waste Management.

They’re among 30 large companies that have agreed that at least 30 per cent of their corporate fleets will be electric vehicles (EVs) by 2019, as part of a landmark, joint private-sector commitment to the future of EVs in New Zealand.

But it’s a bit more of a challenge to make the switch when most of your fleet is made up of large, diesel-powered waste collection trucks and there are no electric alternatives yet available. But that hasn’t stopped Waste Management – which operates 800 trucks and 200 light vehicles – from honouring its commitment to going electric.

It’s embarked on an ambitious, pioneering programme to reduce its carbon footprint by converting its diesel-powered trucks to electricity.

“We searched the globe looking for the best partner because you can’t buy suitable trucks off the showroom floor like you can cars,” says Waste Management managing director, Tom Nickels.

“If we want to begin electrifying our trucking fleet we have to do it ourselves by converting conventional trucks.”

Working in partnership with Dutch company EMOSS, Waste Management has now completed the first phase of a pilot programme to convert five different kinds of trucks – including a 12 INCLEANNZ May 2018

box body truck, two side loaders, a skip bin truck and a rear loader – to electricity. Three are already on the road in Auckland and Christchurch and another two are expected to arrive in the country from Holland in May. The vehicles are the first of their kind in the southern hemisphere, with every function powered by batteries – from the lifting arms to the motor to the computers that the driver uses to know which streets to travel down.

Now the company is about to embark on phase two of the project – building a warehouse in Auckland to convert another 20 trucks to electricity using kitsets from EMOSS. “That should keep us busy for the next 18 months,” says Nickels.

He says making the switch to EVs makes sense for his company, which has sustainability at its at its core.

“Our purpose, the reason for our existence and for the services we offer, is all about sustainability. It’s what we do.”

The fact that the company already generates renewable electricity using waste at its landfills is an even more compelling reason to switch its fleet to electricity.

“We’re harnessing the energy component of people’s waste and putting it to good use. We’re the largest generator of renewable energy in Auckland and we believe we should be able to power our entire fleet with our own electricity.”

And while range can be an issue for EVs – they can travel an average of about 180km on a single charge – range is not an issue for Waste Management’s trucks because they travel relatively short distances on very specific and well-defined routes.

“We know precisely within five kilometres how far a truck is going to go, so we can design the route to make sure the range is covered.”

Even the stop-start nature of the average rubbish-collection route is a bonus because, unlike a diesel-powered truck, it provides an

INDUSTRY

“Our purpose, the reason for our existence and for the services we offer, is all about sustainability. It’s what we do.”

Waste Management managing director Tom Nickels

opportunity to use a process called regenerative braking to boost the amount of energy in the truck’s batteries.

And as the lucky drivers of the converted trucks are finding, electric trucks are not only much quieter than their diesel-powered counterparts, they’re also very enjoyable to drive. “We’ve had great difficulty getting drivers out of the pilot trucks. They accelerate very quickly and they also go up hills with ease, particularly when they have a load on board.”

As well as converting diesel trucks to electricity, the company is also committed to gradually replacing most of its 200-strong lightvehicle fleet to EVs. However, it plans to retain some petrol and diesel powered vehicles and trucks. “We’ll convert a large majority of the fleet but there are some applications that aren’t suited to electricity.”

And while it’s having to take a DIY approach to converting the trucks at present, Nickels expects that to change.

“They’ve already started making trucks in China, and European manufacturers such as Mercedes have said they are working on developing them, so they will eventually come onto the market.”

In the meantime, Waste Management’s conversion programme is drawing a lot of attention from throughout Australasia, and its Auckland workshop could potentially allow other companies to switch their trucks to electricity without having to send trucks overseas.

As to the future of EVs, Nickels has no doubt that they’re here to stay. “I believe that in 10 years’ time we’ll all be driving EVs and in five years’ time most of us will be driving them.” www.wastemanagement.co.nz

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TRAINING

Training critical to meeting cleaning challenges Proper staff training is vital for cleaning companies that wish to employ sustainable practices, writes Environmental Choice New Zealand’s general manager Francesca Lipscombe.

Commercial, institutional and residential property cleaning is an essential service in New Zealand, protecting the health of building occupants and providing a pleasant living and working environment.

But the processes involved do potentially bring risks to cleaning employees, building occupants and to the environment. If cleaning services providers do wish to act responsibly and employ sustainable practices, proper training of their staff is critical.

It’s important cleaning companies have a staff training plan and maintain a training record for each staff member to ensure the right training is completed before staff begin working independently.

Cleaning chemicals pose the most immediate risks both to people and environment as they can be harmful to the skin and emit volatile organic compounds (VOCs) that can cause respiratory problems, as well as affect water quality if not disposed of properly.

Cleaning companies can make a big difference to the environment by careful selection of cleaning products, consumables and energyefficient equipment. They can also make an impact through the cleaning techniques they use – such as employing microfibre cloths to reduce chemical use.

But that calls for staff to be thoroughly committed to these practices and that can only come from good training and emphasis on the importance of doing things right. Cleaning processes also generate or accumulate wastes that have to be managed properly. It’s vital cleaning staff are well trained in waste management and minimisation, and minimisation of fuel consumption through, for example, route planning and driver training.

The very nature of the cleaning industry poses challenges for training. It is an industry that employs many new migrants for whom English may not be their first language – and staff turnover is also high. As a consequence, training must take into account factors like limited English proficiency.

That’s particularly critical in the area of chemical handling, so we recommend instructions on dilution, use, and disposal of chemicals to be in easily understandable language with guiding illustrations where possible. The same goes for instructions on rinsing containers, returning them for refilling, recycling or disposing of them.

Environmental Choice New Zealand has a criteria document (EC45) which covers all aspects of cleaning services; licensees who meet the specification have satisfied very stringent requirements including clear evidence of robust training practices.

Two New Zealand cleaning services providers, The Eco Pro Cleaning Co. and CrestClean, have embraced the criteria and incorporated environmental best-practice into their cleaning regime.

Eco Pro co-owner, financial controller and ‘eco warrior’ Anne Quaid joined the family business more than 20 years ago but has been involved in cleaning since she was a teenager.

14 INCLEANNZ May 2018

With her father David Wilson (now retired) and husband Bob, she can point to around 100 years’ collective cleaning experience in the family. The learnings from that experience have been condensed into the company’s training processes, enshrined in its Operations Manual.

Anne says she’s always had an “eco” bent, which is strongly reflected in the culture of the company. New cleaning teams get a rigorous introduction to that culture before they even start working for Eco Pro, with a major emphasis on how to clean better, healthier and more ethically.

“We teach our cleaning teams that a proper green-cleaning programme is about protecting human health – theirs and that of the building occupants’ – as well as protecting the planet for future generations,” she says.

“That means educating them on recycling, how to spot a green wash, how to make good decisions on procurement and how their actions can impact on the environment. At the end of the sessions we often see them becoming passionate about the whole eco concept – total converts.”

Anne says the Albany-based company, which has 30 contracted cleaning teams, constantly updates the Operations Manual based on changes and innovation coming into the industry and encourages its teams to attend ITO courses and obtain the NZ Certificate in Cleaning to Level 2.

It also provides on-the-job training, meets with all teams at least every six months, undertakes full site inductions for new teams on all sites, regularly reviews sites for hazards, emergency evacuation procedures and any changes to clients’ health and safety policies and procedures, and constantly tracks team performance – not just on the cleaning but all aspects of service delivery.

“As a result – our teams are our success stories.”

Dunedin-headquartered CrestClean has more than 600 franchise operators around New Zealand. Managing director Grant McLauchlan says having a strongly governed franchise system, with a rigorous ongoing training programme, helps ensure the company’s ECNZ compliance is upheld nationwide.

TRAINING

CrestClean is the largest trainer of cleaning personnel in New Zealand, hosting more than 200 training courses and workshops for its personnel nationwide last year; almost 1200 personnel took part.

Specialised courses include: Hard Floor Care, Carpet Cleaning and Pure Water Window Cleaning.

The company also works closely with the Master Cleaners Training Institute (MCTI) delivering structured training programmes to ensure its people are trained to internationally recognised and accredited standards and MCTI has introduced the Certificate in Commercial

“There is still a lot of scope for New Zealand cleaning organisations to make a greater commitment to environmentally preferable cleaning procedures and products, and good practice will only happen if training is rigorous and well-informed.”

Cleaning (CCC), specifically designed to meet the New Zealand cleaning industry needs. The course covers practical cleaning techniques, hygiene and industry-specific health and safety and environmental procedures.

Grant says CrestClean’s training programme includes a strong focus on environmental procedures, such as waste-water disposal and proper use of microfibre cloths and mops, which reduces chemical use.

“Our personnel are trained in our standard operating procedures, Safe Systems of Work, which have been designed to minimise environmental impact.

“More importantly, it ensures consistency of our processes and cleaning techniques across the entire country. We can be sure that our environmental practices in Invercargill are the same as they are in Kaitaia. We can also deploy changes, like the introduction of a new chemical or process, very quickly.”

New Zealand is well-served having two committed, resourceful, innovative and energetic cleaning services companies like CrestClean and Eco Pro setting the bar. We look forward to the continuing advances they will both bring to the sector. But there is still a lot of scope for other New Zealand cleaning organisations to make a greater commitment to environmentally preferable cleaning procedures and products, and good practice will only happen if training is also rigorous and well-informed.

Francesca Lipscombe is the general manager of the New Zealand ecolabelling Trust, which administers the Environmental Choice New Zealand ecolabel. www.environmentalchoice.org.nz

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INCLEANNZ May 2018 15

The Rapid Group is very focused on offering excellent service levels, great products and honest advice at a cost effective price.

RapidClean has 8 cleaning supply stores located throughout New Zealand and our aim is to provide our customers with the support of a national organisation while providing a local service, offering a single sourcing, cost effective one-stop-shop solution.

Our stores are owned and managed by cleaning supply experts who supply a huge range of cleaning, packaging, catering and safety products. Our turnover is over $100m and we use our huge buying power to save our customers money on excellent products and support them with our product knowledge and experience.

RapidClean products are supported by a complete package of educational material including safety data sheets, product information sheets, risk assessment sheets, wall charts, training manuals and 14 online training courses. These are easily accessible from our website www.rapidclean.co.nz or can be collated and provided in hard copy.

WHY CHOOSE RAPIDCLEAN? RapidClean has been trading for over 30 years.

RapidClean have 8 stores in New Zealand and can supply nationally.

NATIONAL ACCOUNTS Our National Account customers benefit from selecting their product range at head office and negotiating a price utilising their collated buying power complemented with a centralised national account. The RapidNational online ordering platform offers our national customers an easy to use system with the ability to set budgets, order limits and complete customisation.

What sets us apart from multi-national “box movers” is our delivery system and the fact all profits stay in New Zealand. Our products are delivered to you by a RapidClean team member who know exactly what’s in the box, how it works and how to service it. This unique system offers our customers a “one-stop-shop” solution, from sales to repairs.

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RAPIDCLEAN & COTTONSOFT PARTNERING IN 2018 RapidClean and Cottonsoft’s successful partnership continues into 2018 with the ongoing supply of LIVI® brand tissue and hygiene products. Cottonsoft is an New Zealand operated and managed company that manufactures high quality toilet and tissue paper products. Its LIVI® brand has a wide range of Away-from-Home lines for commercial and private facilities nationwide. These include toilet paper, paper hand towel, facial tissues, commercial wipes, soaps, sanitisers and complementing dispenser systems.

RapidClean choose Cottonsoft because the company adheres to strict, independently audited Legal Origin Verification and Chain-of-Custody protocols, and because of its zero-tolerance policy on illegal fibres entering the supply chain. The relationship’s year-on-year growth is attributed to the two companies’ shared values regarding transparency, responsibility and sustainability.

The LIVI® brand offers Bathroom Tissue, Facial Tissue, Paper Towel and Napkin products across three tiers – Basic, Essentials and Impressa – as well as Soap, Sanitiser and dispensers, satisfying the requirements of RapidClean’s customers throughout multiple, diverse industries. The standard and scope of products have made it a logical choice for its flexibility and cost-effectiveness, without compromising on quality and hygiene.

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Together, the two companies devise combined solution propositions tailored to customers’ needs. Nationwide availability of LIVI® products guarantees consistency of supply into RapidClean outlets throughout New Zealand.

This is an important factor for RapidClean, who appreciate being able to provide customers with their preferred products, wherever they are located.

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TRAINING

Engaging an ageing workforce Training and communication are key to engaging an ageing workforce, explains Daniel Balas, national account manager – Rubbermaid Commercial Products.

Ask any environmental services manager about what keeps them up at night and the answer will most likely be: keeping great staff !

Employee engagement, safety and retention are top of mind for any business where turnover is high and staff prefer to simply leave rather than voice concerns to supervisors.

In the cleaning sector, the work is physically demanding and employees are especially susceptible to repetitive strain injuries. It’s a sector where many workers are older than the average worker and speak English as a second language.

To avoid injury, organisations are now investing in new, more ergonomic and safer technology that make a huge difference. But training about safe practices is fundamental so staff know how they can avoid injuring themselves and use equipment correctly.

Investing in your staff means more than providing the basics.

People feel valued when they are part of the organisation’s success and can see the efforts to provide the best tools, training, support and ongoing feedback. For older employees and those from culturally and linguistically diverse backgrounds, it’s important to find ways to connect and communicate appropriately and effectively.

When it comes to training, older employees are more likely to engage in a face-to-face education style, visuals with demonstrations or a hands-on approach. A digital training model may suit people in remote locations or people who are confident with a smartphone or digital device.

The intangible advantage that comes with taking time to show someone how to operate a new piece of equipment or step them through a new process is priceless – people know they are valued and can see the investment being made to ensure they are up-to-speed.

The commercial cleaning sector has an ageing workforce.

Empowering an ageing workforce needs to be sensitive to the generational and cultural expectations of people who grew up before the digital age accelerated and technology became commonplace and second nature. Everyone learns differently, so training needs to be flexible to match the end user’s learning style. Not everyone is comfortable with a digital online style of training and communication.

18 INCLEANNZ May 2018

To fully support change, people need meaningful information, hands-on training, user manuals, quick reference guides, high touch point posters and time to adapt that aid the transition to new technology. A genuine and dedicated focus on developing confidence through appropriate and ongoing education is vital.

Everyone needs time to become confident and comfortable with a new way of working. Whether it’s a new IT system or a new cleaning system, changing the way people work and the steps involved can be met with resistance and create challenges for an organisation in terms of productivity, costs and team morale.

Reviewing programmes at regular intervals plays a critical part in staff training, they help you recognise and value your team members creating a culture of open communications. Outcomes of effective performance reviews are beneficial for both staff and business. Also, considering staff feedback, setting up goals and agreeing on outcomes will show organisation’s commitment to meet staff needs.

Workforce acceptance and confidence is crucial otherwise the business goals of workforce productivity, increased cleaning efficacy, lower water usage and improved WHS outcomes cannot be fully realised.

Providing all stakeholders with effective and meaningful training can be the difference between success and failure for a new system implementation. Education and training should be a top priority and an ongoing process, not a one-off ‘set and forget’ task. When staff are engaged, confident and comfortable with a process improvement, the facility will reap the rewards. www.rubbermaid.com.au

This article first appeared in INCLEAN Australia magazine

“For older employees and those from culturally and linguistically diverse backgrounds, it’s important to find ways to connect and communicate appropriately and effectively.”

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TRAINING

Leading the way in healthcare cleaning Health is a strategic sector for OCS New Zealand and requires a unique skillset from its cleaning staff. OCS New Zealand shares how it’s training and upskilling employees to be leaders in hospital environments.

OCS New Zealand cleaners working for district health boards in Hawke’s Bay and Wairarapa are being given the opportunity to gain a NZQA cleaning qualification at Level 2 and Level 3.

As part of the qualification staff are trained in how to clean safely and prevent and control the spread of infections.

OCS employee relations and capability manager, Anneke Roodt says cleaning in hospitals requires a different skill set.

“Those visiting or receiving treatment in these environments are already vulnerable to the spread of infection, so making sure effective cleaning regimes are in place is key,” Roodt says.

“As a hospital cleaner, what you do and how you do it, has an impact on those being delivered a service whether that be, colleagues, visitors, contractors, staff members and the cleaner themselves,” Roodt says.

“The NZQA training takes place over nine months and all classroom sessions are facilitated by one of the training team members as well as assessed.

“Supervisors are given the necessary training and guidance to verify certain aspects of training.”

The programme is designed for cleaners in residential, health and domestic situations and aims to encourage safe work practices, and develop skills related to cleaning effectively and efficiently.

Graduates will be able to: • Carry out generic cleaning duties.

• Maintain safety of themselves, others, and the environment when performing cleaning services.

• Communicate within the boundaries of their role.

• Apply security procedures.

• Apply infection control and contamination prevention procedures, under supervision.

Cleaners are taught about preventing infection and contamination, and educated about bacteria, viruses and fungi and parasites.

20 INCLEANNZ May 2018

Roodt says making staff aware of the environment they’re working in is paramount, as well as making sure they’re safe at all times and using personal protective equipment (PPE).

Wairarapa case study The Wairarapa District Health Board is one of 20 DHBs around New Zealand responsible for providing health services for their region. Operating from Masterton, Wairarapa District Health Board (WrDHB) employs more than 700 staff.

OCS has been providing services to WrDHB since 1999. Over this time, it has increased the service provision from a single service cleaning contract to a bundled service solution encompassing cleaning, orderlies, security, grounds, hygiene and pest control services.

OCS general manager central region Clinton McKee, says cleaning in the health sector is a critical non-clinical function that must fulfil two primary objectives – creating a hygienic environment that prevents infection and facilitates patient recovery and presentation which reflects high standards of patient care.

“At WrDHB we clean to Victorian Standards, the New Zealand DHB best practice, and undergo regular Top Cat auditing conducted by WrDHB. We have embraced this outcome based cleaning model and continue to successfully meet and exceed service levels,” McKee says.

“Health is a strategic sector for OCS and we are committed to investing in innovative client focused solutions to meet the evolving demands of the hospital environment. In 2017 this included the use of high touch fluorescent audits and steam cleaning in high risk areas including isolation rooms and operating theatres.”

McKee says the success of the relationship with WrDHB is underpinned by a strategic working partnership built on collaboration and cooperation – aligning closely with both organisations’ values.

“At the executive level, our contract management team engages frequently and meaningfully with clinical and non-clinical stakeholders

TRAINING

OCS’ Excellence in Cleaning Programme

to ensure we have an in-depth understanding of their evolving needs and expectations. On the ground, the OCS health team work as part of the wider WrDHB team to provide consistent, responsive and reliable services day in and day out. We work as part of a one team approach and at all levels share the WrDHB vision of ‘Well Wairarapa’.”

OCS has established a mutually beneficial partnership that goes beyond a contractual service agreement, with the two companies supporting each other’s business goals, values and vision.

WrDHB recognises OCS as an extended part of its team, and values the contribution they make to their business.

This includes taking part in their internal processes, such as the OCS Contract Manager recently chairing the health and safety meeting, and sponsorship support for the staff Gold Awards.

“At the core of our successful partnership with WrDHB are our people. Our OCS health team frequently receives praise and positive feedback from stakeholders including patients, visitors and WrDHB staff,” McKee says.

“It is our people who allow WrDHB to focus on their core business, providing high quality healthcare to the residents of the Wairarapa region, confident that we will deliver a pristine environment.”

OCS NZ employs more than 3500 frontline cleaning staff in the areas of aviation, education, healthcare, retail and government, and all of those team members must complete the Excellence in Cleaning Programme.

OCS has carefully designed the training programme to show new staff how to undertake regular tasks in a safe and efficient manner to achieve exceptional results.

These methods are used in OCS operations throughout the world, and have helped position the company in a leader in the facilities and services industry.

OCS NZ employee relations and capability manager, Anneke Roodt says it doesn’t matter at what level staff join the company, they have the opportunity to develop their skills and career if they wish.

“Many senior managers in the company started out as cleaners, administrators or working in the stores. Cleaners and supervisors are without doubt the backbone of our company, and it is our aim to encourage staff to develop,” Roodt says “The provision of cleaning services is about maintaining a high standard of service to our clients, through well-qualified and motivated employees. Therefore, the training we provide is always being reviewed and assessed. Individual performance and potential is developed by a combination of programmes.

“The 18 modules cover all relevant aspects of the cleaning role, and address topics including personal presentation, site security, emergency procedures, career development and basic skills training.”

The training is delivered by OCS supervisors, who in turn have been trained to teach the modules. This approach ensures training is tailored to local requirements and can be delivered flexibly when required. Approximately a week after delivering a training module, the supervisor will complete a skills assessment to confirm competency.

Roodt says everyday business actions can impact on the environment – often without anyone knowing.

As an organisation committed to sustainability, OCS is focused not only on addressing the environmental impacts of their products and services but also on supporting their clients to meet their own environmental, social and economic sustainability goals.

Rotorua branch manager Averill Baird says the programme not only upskills new staff members but also refreshes longer serving staff members about the processes.

Baird has recently employed Martin Williamson, who is currently going through the training process.

Williamson says the programme is comprehensive and easy to follow and understand.

“For me, being new to the industry, it acts as a manual to keep as a reference,” Williamson says.

“Overall it paints a valuable picture in learning all aspects of the job and how everything relates.” www.ocs.com/nz/ Martin Williamson completes the Excellence in Cleaning Programme

INCLEANNZ May 2018 21

TRAINING

Strong

leadership will be a game-changer Adam Hodge, CEO of the Master Cleaners Training Institute and CrestClean’s national training manager, shares a difference perspective on the importance of training.

Why do we train? Who do we train? What do we train?

These questions have been addressed in numerous articles in the past, but I would like to approach the importance of training from a different perspective.

I believe we should be asking some different questions: • What standard do we train to?

• Companies that care about their people, customers and bottom line will train staff, but to what standard?

• On completion of training are they competency assessed?

• Is their underpinning knowledge of the processes and procedures employed demonstrated?

• Do they realise the dangers to themselves and their customers of cross-contamination?

• Can they prepare chemicals correctly and understand the information contained in the material safety data sheets?

• Do they understand their responsibilities under health and safety regulations?

• Do they realise how important it is to carry out tasks safely and competently?

• Are staff rewarded for successfully completing training and assessment?

Training should not just be concerned with upskilling and giving people the right tools for the job. It’s also about raising the standards and status of the commercial cleaning industry in New Zealand.

One of the most common comments I hear about the industry from customers is, “you are all the same, you start with a hiss and a roar then standards drop and the problems begin”.

22 INCLEANNZ May 2018

Sandeep Singh with other CrestClean franchisees at Rotorua Race Course during a Master Cleaners Training Institute training session on widow cleaning.

To combat this perception, we as an industry need to set minimum standards for our training programmes and service delivery. We need standards that will raise the status of the industry in the eyes of our customers.

We also need standards so that the New Zealand commercial cleaning industry is recognised by other OPEC countries as innovators in the industry rather than imitators.

We need to be able to demonstrate the difference between the responsible companies in the industry and the cowboys, of which there are far too many.

Setting minimum standards which the responsible companies within our industry sign up to and deliver is imperative. Only then will customers be able to differentiate between the cowboy operators and the professionals.

I believe government should help to implement minimum standards of training and quality. But it’s also up to us in the industry to provide the leadership and drive to raise the standards so we can all reap the rewards that come with recognition. www.crestclean.co.nz

“Training should not just be concerned with upskilling and giving people the right tools for the job. It’s also about raising the standards and status of the commercial cleaning industry in New Zealand.”

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TRAINING

Addressing worker turnover There are many causes for the high rate of worker turnover in the cleaning industry. Robert Kravitz* spoke to several industry consultants on how training and communication can assist employee retention.

According to a report released by worldwide market research firm IBISWorld in September 2017, the Austalian commercial cleaning industry can expect 2018 to be an excellent year.

The report states the industry is expected to generate revenues of $US9 billion, which is a 2.6 per cent increase over 2017. Even better, it says revenues will likely increase by about this same amount for the next few years.

Reasons the industry is doing so well, again according to the report, is a robust Australian economy and the fact that more and more businesses – such as property owners and managers – have decided to outsource cleaning instead of hiring their own crews.

While this is all good news for cleaning contractors, there is something that could ‘throw a wrench into the works’, to use an old expression, and that is high worker turnover. The service sector, in general, has one of the highest worker turnover rates in Australia. As to cleaning, among the reasons for this are the following: • Low pay • Unusual hours (swing shift or night shift) • Physically stressful work • Poor treatment by supervisors • Lack of training “Among the many problems when there is high worker turnover in the cleaning industry is that it has a domino effect,” says Marc Ferguson, an international business representative for Kaivac.

“One problem just leads to another.”

What happens, he explains, is that many cleaning contractors do not view training as an investment with the potential for significant financial returns. Instead, the contractor sees it as an operating cost. They believe the worker will just leave in a few months anyway, so why spend the time and money. But without enough trained employees, the contractor becomes reluctant to take on new clients, so business stagnates.

“Further, because the contractor does not spend the necessary time training the worker, it actually increases the chances workers will leave,” says Ferguson. “Soon customer dissatisfaction sets in. Poorly trained cleaning workers usually do not clean very well. So, even if the contractor decides to take on new clients, the old ones often start walking out the door.”

“Experts say employee retention comes down to better communication and accessing new ways to train today’s cleaning worker.”

24 INCLEANNZ May 2018

Addressing the challenges When we start looking for ways to address cleaning worker turnover, we see there are a lot of challenges. There is not much the contractor can do about the hours worked; most facilities are cleaned after regular business hours. Nor can we do much about the physical nature of the work. While some equipment can make cleaning less physically stressful, the fact is, we are always bending, stretching, picking up something, moving something, or otherwise using our bodies.

However, there are two things we can address that can help us reduce worker turnover: • Improve the supervisor/worker relationship through open communication • Develop new ways of training that not only improve learning but also make workers feel proud of their job and their work.

Communication Many cleaning consultants agree that one of the reasons worker turnover is so high in the industry is poor working relationships with managers or supervisors.

“Many times the supervisor may be very well versed in cleaning methods and techniques, but not that well versed in how to work with people,” says Ron Segura, who works with cleaning contractors internationally to help them streamline their business operations. “I’ve seen this over and over again.”

As an example, several years ago Segura was hired by the Walt Disney Pictures & Television company to help improve the cleaning of their 750,000-square-foot facility, as well as improve morale for their cleaning workers. “There were tensions all over the place, and I realised as soon as I started, we had to address these before we could tackle the cleaning issues.”

Segura describes one of the more imaginative ways he did this: “Every Thursday I would place a gray wooden lockbox that had a slot in the top in the lunchroom. I met with all the cleaning workers and their supervisor and informed them they could put any comments in the box and I would address the issues by the next week. I assured them that I was the only one who had the key to the gray box. The first month the box was full every Thursday. By the end of three months, the box was not needed.”

Segura says many of the comments were accusations and issues that were not necessarily work-related. But whatever they were, they would be addressed individually or as a group. They were not ignored.

“That box became a symbol of change,” he says. “We were communicating, worker morale improved, what turnover problems we had were reduced, and cleaning effectiveness improved as well.”

Training According to Ferguson, contractors have no choice but to invest time and resources into training. He believes that, when properly trained, cleaning workers are more likely to stay on the job, realise the importance of their work, help keep current clients happy, and open the door to new business opportunities. While he says he does not have a “magic gray wooden box” like Segura, he does have a number of suggestions to facilitate training.

The first step is a pre-hire orientation. This would include the following actions: • Show workers what tasks they will be doing • Discuss the service needs of the facility

TRAINING

• Show workers what kinds of equipment they will be using • Introduce them to the supervisor they will be working with • Show them how they will be trained As for the training, Ferguson says learning models need to be updated, especially when hiring younger workers.

“Reading a manual or even working one-on-one with another worker is just not going to cut it anymore. Younger people are tech savvy. They learn differently, and that means we must teach them differently.”

And what does this look like?

Ferguson says it’s just like when a young person gets a new computer, smartphone, or tablet.

“They don’t read any manuals. If they don’t understand something, they go online, watch a video that helps explain the issue, and then jump right in using the machine. That’s how we have to teach cleaning today.”

This is why at least one manufacturer in the professional cleaning industry have or are considering introducing electronic “tutors” that can be attached and accessed on the equipment the cleaning worker is using. Looking very similar to a tablet computer, among the benefits of such tutors according to Ferguson are the following: • Workers learn at their own pace • Workers can watch the videos as often as they want, when they want • Workers can watch a training segment, perform the related task, then watch the next segment, perform the next task, and so on

“Reading a manual or even working one-on-one with another worker is not going to cut it anymore. Younger people are tech savvy. They learn differently, and that means we must teach them differently.”

• Some systems are designed to provide “best practices” cleaning training demonstrated by experts • They provide on-demand reinforcement or retraining.

“What’s happening is the worker is learning by doing when they use the tutor,” Ferguson says.

“This is how people learn today, and it is not only proving effective, it is very cost effective for the cleaning contractor as well.”

While there are many causes for worker turnover, our experts say employee retention comes down to better communication and accessing new ways to train today’s cleaning worker. Taking these steps helps cleaning workers feel more professional, realise the value of their work, and stay on the job. And if they do leave, their replacement can be trained more efficiently and quickly.

Robert Kravitz is a frequent writer for the cleaning industry.

This article first appeared in INCLEAN Australia magazine

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DISTRUBUTION

Customers the winner in Waiwhetu Distributors’ acquisition

OfficeMax New Zealand managing director Kevin Obern

In February 2018 OfficeMax New Zealand purchased Waiwhetu Distributors – one of the country’s most established cleaning supply and equipment firms. Campbell Gardiner spoke with OfficeMax New Zealand managing director Kevin Obern about the acquisition.

Earlier this year, office supplies provider OfficeMax New Zealand acquired Waiwhetu Distributors – one of the country’s most established cleaning supply and equipment firms. At first glance, the two may seem like an odd match. But it’s a strategic deal that stands to benefit customers on both sides.

OfficeMax New Zealand managing director Kevin Obern says the combined OfficeMax/Waiwhetu Distributors business will be in a strong position to provide 26 INCLEANNZ May 2018

customers with improved distribution, client support and access to new product ranges in an increasingly competitive market.

From a customer perspective, OfficeMax customers will get access to a wider range of cleaning supplies and equipment. Waiwhetu Distributors’ customers will be able to access the latest in office products, including stationery, furniture, safety goods, and packaging and cafeteria supplies.

Cleaning and hygiene products aren’t a new area for OfficeMax. They’ve formed part of the company’s product offering in one way or another for the better part of 20 years, and were already one of its fastest-growing category areas prior to the acquisition of Waiwhetu Distributors.

What is new, says Obern, is that the deal “supercharges that part of our business”.

“We have the best part of 50,000 customers across New Zealand. Being able to introduce a broader, more up-to-date cleaning offer is going to be beneficial for them. In the reverse sense, our expertise in office products,

logistics and distribution will benefit Waiwhetu’s customers,” he says.

Signed, sealed and delivered in early February, the acquisition also positions OfficeMax to expand its presence in sectors it traditionally hasn’t had a strong foothold.

“Our genesis was in the corporate and government sectors, and we have a strong education business. But we have less of a presence in hospitality than we’d like.

Communications are underway letting Waiwhetu Distributors customers know about the acquisition.

“Early in the piece, the previous owners and I had some conversations with Waiwhetu’s larger customers, and we’ve written to the Waiwhetu customer base telling them about the ownership change.

There’s more customer communication going out in the not-too-distant future.”

A new OfficeMax facilities catalogue is being prepared. This will feature Waiwhetu Distributors product range and be a useful sales, marketing and promotional tool, says Obern.

DISTRUBUTION

Waiwhetu Distributors has a long and established pedigree. Formed in Wellington in 1964, it has grown into a nationwide organisation with additional branches in Auckland, Hamilton, Tauranga, Hastings, Masterton and Christchurch.

Waiwhetu Distributors has been owned

by Savage Group Ltd for the past 10 years.

Obern says it was an attractive acquisition for a number of reasons – not least of which was industry reputation.

“They have great expertise in the cleaning business. Importantly, Waiwhetu have some expertise in things that we don’t – cleaning machinery, for example. This isn’t a product area we’ve had access to before. We see it as a significant growth opportunity.”

Obern says OfficeMax has experienced good levels of growth over the last few years, but its traditional office products business has been put under some pressure since the advent of the digital age.

Over the last seven or eight years the company has been changing its business to become a provider of business needs rather than just an office products provider.

Cleaning and hygiene equipment is one example of what Obern calls an “adjacent category” - that is, product categories in close proximity to OfficeMax’s core business. Spotting and going after adjacent categories has formed an important part of OfficeMax’s growth strategy for some years.

“When we’re providing office products to customers, we consider what other areas we can consolidate into our offer.

“Over the last eight years, the cleaning and hygiene space has been an area we’ve had some focus on,” says Obern.

Around eight years ago OfficeMax entered the adjacent category of café equipment – selling coffee beans, coffee machines, cups, saucers and fixtures.

It began experiencing double digit year-onyear growth in that part of its business.

Obern says the cleaning and hygiene part of its business is growing at similar rates to what café did back then, and it’s only a matter of time before cleaning too becomes a highly significant part of OfficeMax’s business. www.waiwhetu.co.nz www.officemax.co.nz

“We have the best part of 50,000 customers across New Zealand.

Being able to introduce a broader, more upto-date cleaning offer is going to be beneficial for them.

In the reverse sense, our expertise in office products, logistics and distribution will benefit Waiwhetu’s customers.”

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CARPET & RESTORATION

Report writing know-how Report writing is an essential component of business, however, it can expose you and your business to potential risks if not composed correctly. Paul Pritchard* shares some writing guidelines to follow.

There are a number of situations that arise during the course of your business life which will require you to provide a written report or written response regarding a claim against you or a third party, perhaps even one of your competitors.

Examples of this include: • Requests by members of the public or insurance companies to comment on or advise in respect of the workmanship or potential liability of one of your competitors; • Reports requested by customers, manufacturers, suppliers and retailers or their insurers on work carried out by you or others; • Responding to claims made against you by customers, insurers or others.

In these situations there is a real danger that by responding in writing you are exposing yourself to legal liability in respect of your own workmanship, the opinions expressed by you (ostensibly “expert opinions”) on the workmanship of others, the quality of a particular product or service, or the cause of a particular problem or damage.

Often requests for responses/reports in writing are put in such a way that you are led to believe that there is no serious implications from providing such letters. It is also often suggested that providing the report will be purely confidential.

It is easy to respond spontaneously to such requests without giving proper consideration to the potential consequences of the words you are writing to yourself or others.

It is also easy to stray from your own area of expertise and to suddenly be giving opinions on matters which you have neither the knowledge, nor experience or legal right to be commenting on.

The reality is: • Whenever you provide a report on the workmanship or quality of services or products, someone is going to be pleased with your views and somebody else will be unhappy. For example, the customer may be happy but the supplier may not be or vice versa. Unless your expert opinion is backed up by the necessary understanding of all of the facts and technical issues, you may 28 INCLEANNZ May 2018

be exposed to liability. Such liability may extend to damages and costs resulting from reliance on your report.

• Whenever you provide a report on your own workmanship and its quality, there is potential liability. Very often, because of not understanding the nature and extent of your potential liability, you expose yourself unnecessarily to potential claims.

For these reasons, the following guidelines should always be applied in considering requests to provide reports or respond in writing: 1. Always give careful consideration to the consequences before agreeing to provide reports or written responses; 2. Be especially careful about providing opinions on the workmanship/products of competitors; 3. Be conscious of your own limitations in terms of technical knowledge, product knowledge and experience and the ability to properly investigate and present written material; 4. Never comment on matters outside of your expertise, for example; being a carpet cleaner does not necessarily make you an expert on carpet manufacturing/construction or textile fabrics.

5. Should you decide to provide such a report, ensure a proper and thorough investigation of all relevant issues has been carried out before responding; 6. Always seek the comment of a suitably qualified third party on the contents of your report (supplier, experienced tradesperson, lawyer) before sending such letters. It is easy to get tunnel vision and overlook a critical factor or potential for liability to you.

You will have received requests from parties along the lines of “Can you just jot us a quick line confirming that …” It is rarely that simple and such requests should always trigger the warning bells.

It is of concern that we have come across a number of so-called ‘reports’ which are superficial, poorly worded and in a number of cases, completely wrong in the conclusions which have been drawn.

It is only a matter of time before someone is taken to task over the damage caused by such careless and unprofessional behaviour.

In most cases we are operating at the outer limits of our training and expertise. If in doubt, seek advice from people in the industry who are qualified to assist or professionals or alternatively, refer the request to such persons.

In many cases, the person requesting the report should be prepared to pay for a proper investigation and report by a suitably qualified industry professional. * Paul Pritchard is immediate past president of the Carpet Cleaners Association of New Zealand (CCANZ) www.carpetcleaners.org.nz

TO FR AT EE TE ND

9-10 May 2018 ASB Showgrounds, Auckland

Expo Directory & Program

Showcasing the future of cleaning – New Zealand’s only dedicated cleaning and hygiene trade show Register now www.cleannzexpo.co.nz or phone 0800 457 590 (NZ) 1300 789 845 (AUS) In Association With

Lanyard Sponsor

Delegate Bag Sponsor

Awards

Pre Dinner Drinks Sponsor

Media Partner

Education Program DAY 1

Wednesday 9 May

10.00am-10.45am

1.30pm-2.15pm

Ecolabel reassurance for cleaning industry customers

Hitch a ride to success with WoolSafe

Francesca Lipscombe, General Manager, ECNZ The cleaning industry uses a range of products which have an often-tough job to do, and as a result they may contain ingredients that may be harmful or damaging to the environment if not used, managed or disposed of correctly.

Environmental Choice New Zealand (ECNZ) is New Zealand’s only Type 1 Ecolabel, which means it provides rigorous, verifiable, thirdparty-assessed evidence that products and services meet certain environmental standards through the life-cycle of their use.

ECNZ administers a range of licences for cleaning products and services. In her presentation, Francesca will look at what the ecolabel covers, the challenges presented by cleaning products, the benefits to licensees, their customers and the community of having a licence, and the innovative work being done by cleaning companies and product developers to make their products and services environmentally preferable.

11.00am-11.45am

Expectation vs realities of cleaning hospital environments Francie Morgan, Infection Preventionist Nurse Specialist, Auckland Hospital environments require excellence in cleaning. There are many cleaning methodologies that claim to be the most suited.

This presentation will highlight the many questions and dilemmas that face infection prevention and control health care professionals when deciding what types of methodology to adopt and how to measure their effectiveness.

Dr Agnes Zsednai, Managing Director, Woolsafe Striving for excellence and using the best products and practices is the hallmark of a cleaning company aiming to be market leader.

This presentation highlights the independent product testing, certification, training programs and information resources that give invaluable guidance in an industry bursting with new technologies and innovative products.

The WoolSafe Organisation’s cleaning chemical testing and certification program was developed in 1991 by industry experts drawing on years of research and experience. The program is constantly updated with new developments and now covers products for wool, other natural and synthetic fibres and products for environmentally preferable cleaning practices.

Advanced training programs for carpet cleaners and a multitude of other learning opportunities for cleaners, carpet inspectors and others involved in this industry are available through the WoolSafe Academy in classrooms or online. The offered learning potential will be explained.

FULL PA

2.30pm-3.00pm

Clearing the air on filters

Larry Carlson, Phoenix Restoration Equipment There is a lot of confusion and misunderstanding about air filters. This presentation discusses why air filtration is critical to healthy IAQ, the different types of air filtration, what the filter performance really is and what the ratings mean.

3.00pm-3:30pm

12.00pm-12.45pm

Beyond green cleaning – Sustainability in 2018 Abbie Reynolds, Executive Director, Sustainable Business Council There have been great improvements in environmentally responsible and green cleaning. At the same time sustainability issues are becoming more mainstream, and that means new and changing demands from customers. What issues do New Zealanders care about? What can you expect customers to start asking you for? What can you get ready for now? And what’s the opportunity? Get answers to these questions in a session that provides an update on sustainability and some of the key issues for New Zealand that are likely to affect our sector.

30 CLEANNZ Directory

Differentiating services for sustainability Peter Ralph, Sustainability Manager, Reclaim Ltd Large corporates are driving towards sustainability.

The desire to divert as much as possible from landfill is growing and they are seeking suppliers to assist them on this journey. Simultaneously the recycling industry is at a turning point and contamination is no longer an option. Find out what this means for the cleaning industry and how to take advantage of the situation.

DAY 2

Thursday 10 May

10.00am-10.30am

Introducing the Cleaning Activity Levels (CAL): An innovative model for specifying cleaning standards Bridget Gardner, Director, Fresh Green Clean The Cleaning Activity Levels (CAL) is an innovative way to document cleaning standards, and accurately measure the outcomes. Presenter Bridget Gardner, will be introducing CAL for the first time at CleanNZ. The CAL model was developed to address the problem of overlycomplex, prescriptive, and unrealistic cleaning specifications, and to prevent disputes about differing expectations and acceptable levels of clean. Bridget will demonstrate how you can use this radically simple model to: • Simplify the way we communicate cleaning duties, • Provide a consistent and objective auditing framework, • Focus the cleaner’s efforts more efficiently.

10.45am-11.15am

Unions in the workplace: Managing the processes, challenges & relationships to strike a successful partnership

AGE AD

Shankara Amurthalingam and Dinesh Sundararaj Auckland District Health Board

Unionised work environments within the cleaning industry are not uncommon. A critical component of success is the partnership forged together with unions to sustain a productive and engaged workforce. Unions may pose a number of challenges for businesses. In identifying and addressing these challenges and developing the working relationship we will share our experience, highlighting factors that trigger these challenges, and defining the pathway that can help support managers in creating a positive work environment for employees. We will look to dispel the negative notions and provide a framework that benefits businesses and flows through to clients.

11.30am-12.00pm

How to make the cleaning tender and contract a success Jack Crutzen, Director, PRISMA Facilities Management This presentation will focus on what both parties (FM and cleaning service providers) could learn and do to ensure that a cleaning tender is a success for both, to make the tender process more effective as well as creating a successful platform for the contract management phase. Jack will focus on some lessons learned in the NZ market and provide some thoughts for how facility managers, as well as cleaning service providers, can focus more on value than only on costs.

12.15pm-12.45pm

To wipe and not to swipe: that is the contaminating question Dr Greg Whiteley, Executive Chairman, Whiteley Corporation Wiping is one of the fundamental actions in any manual cleaning process. However, it is terrifying to find out that there is almost no published research on what wiping process works to clean a surface.

Is the wiping action the most important aspect, or is it the wipe itself that does the work? If your wiping is more swiping, then the bugs on the surface will remain untouched. If your wiping is really smearing, then the bugs will simply spread out as a smudge on the surface or even jump onto the wipe and get a free ride on to the next surface and cross contamination is guaranteed. Cleaning is defined as ‘the removal of unwanted soil’ so if your wiping is just a swipe or a smear, then your cleaning process has failed. With fears of multi-drugresistant organisms and the failure of antibiotics, there has never been a more important time to reconsider your basic cleaning processes.

This talk will: • Review the latest science on wiping, wipes, and cleaning methods, • Review the materials used in an effective cleaning process, • Challenge you to think about this fundamental cleaning process in a new way to truly improve cleanliness, reduce cleaning failure and minimise cross contamination.

1.30pm-2.00pm

Enhancing the leadership and management skills of your team Penny Barrett, Business Development Consultant, Careerforce Careerforce Business Development Consultant, Penny will discuss how Careerforce business programmes from levels 3 to 6 can enhance the administration, leadership and management skills of your team.

Admin staff, first line managers and operational and strategic leaders are all vital to your business. They can all be assessed in competencies that improve your business performance and undertake learning to fill the gaps.

As the Industry Training Organisation (ITO) for the cleaning sector, Careerforce also supports organisations with valuable programmes that allow cleaners to gain the skills and knowledge needed to pathway from a level 2 to a level 3 cleaning qualification (with strands in specialist cleaning and supervision).

2.30pm-3.00pm

Test and Tag – Making it work for you Mark Goldthrope, Founder, Metrotest Metrotest has been represented on Standards NZ EL36 committee, responsible for writing the ASNZS 3760 standard, commonly known as the Test and Tag standard, since 1998.

Metrotest’s involvement in the industry from design to the build of PAT testers, along with repairs calibration, DIY Test and Tag training and operating a New Zealand-wide Test and Tag business means there’s not much they don’t know about the industry. Topics to be covered in this presentation include: What Test and Tag all about, why it’s necessary, how to gain income from Test and Tag without adding any costs to your business, as well as testing and tag traps including common mistakes, poor test equipment and testing practices and how to easily avoid test and tag fraud.

CLEANNZ Directory 31

Exhibitors Coach8 Stand: Pod B A new era in IICRC training for the Australasian & New Zealand region has commenced with the release of Coach8.

Coach8 was developed to provide the industry with an exceptional opportunity to learn the best in the latest IICRC standards, drying equipment and efficiency. Whether it’s our in house IICRC courses or other related industry related courses, we promise our training solutions will fulfil your education passion.

Coach8 instructors are in the field, getting their hands dirty which provides them with exceptional on and off the field mind sets and diversity to challenge every student that takes a class.

PO Box 1817, Mackay, QLD, 4740, Australia Phone: 0411 510 108 Email: educate@coach8.com.au Web: www.coach8.com.au

Cottonsoft Stand: 100 Cottonsoft Limited is a New Zealand operated and managed company; marketing, distributing and manufacturing a range of quality tissue and hygiene products for 30 years.

We have operating and converting plants in Auckland and our home town of Dunedin. Our supply chain covers New Zealand, Australia, Asia, USA and Europe, with ongoing brand and product innovation and collaboration across markets.

Cottonsoft B2B supplies Livi, a world class paper brand servicing the Away From Home market. Quality and range make Livi an ideal choice for businesses that value flexibility and cost-effectiveness without compromising on comfort or hygiene.

Livi products also carry PEFC certification. Products are sustainably sourced, with fibre from responsibly managed forests and ecosystems.

PEFC extends beyond the environment and ensures that the products are made to the highest social standards.

126 Kerwyn Ave, Highbrook, Auckland, 2013, New Zealand Phone: +64 9 274 6030 Email: nadine@cottonsoft.co.nz Web: www.cottonsoft.co.nz

Diversey Stand: 124 Diversey’s purpose is to protect and care for people every day. Diversey has been, and always will be, a pioneer and facilitator for life. We constantly deliver revolutionary cleaning and hygiene technologies that provide total confidence to our customers across all of our global sectors, including: cleaning products, systems and services that efficiently integrate chemicals, machines and sustainability programs. This makes us unique among leading global hygiene and cleaning companies.

Everything we do has our customers’ needs at its heart and is based on the belief that cleaning and hygiene are life essentials.

With over 94 years of expertise, we safeguard our customers’ businesses, contributing to productivity improvements, lower total operating costs and brand protection. Visit us today at Stand 124 to see our innovative 34 CLEANNZ Directory

REGISTER NOW - www.cleannzexpo.co.nz or 0800 451 590 (NZ) or 1300 789 845 (AUS)

floorcare solutions.

29 Chifley Street, Smithfield NSW 2164, Australia Phone: 0800 803 615 Email: customerservice.nz@diversey.com Web: www.diversey.com

Ecopack Stand: 26 Ecobags is a New Zealand based company supplying customisable eco-friendly bags, bin liners and packaging. We support consumers and businesses to achieve their sustainability goals by offering an alternative to full plastic bags and bin liners.

We have achieved significant growth over the years, pioneering the way by innovating an entirely new range of plastic free and compostable bin liners and carry bags.

One of our values is continuing to look at ways we can reduce waste, thus innovating products and solutions that can help solve this.

Our vision is to lead the way and help organisations transition away from single use plastics with eco-friendly, yet cost effective alternatives.

EcobagsNZ, 7C Echelon Place, East Tamaki, Auckland, 2013, New Zealand Phone: +64 9 279 9919 Email: sales@ecobags.co.nz Web: www.ecopack.co.nz

window cleaning equipment manufacturer world wide. This includes the traditional range of washers and squeegees as well as the Unger nLite Pure Water Cleaning systems, the most advanced system for cleaning exterior windows world wide.

624 Swanson Rd, Swanson, Auckland 0612, New Zealand Phone: +64 9-832 2670 Email: enquiries@glomesh.co.nz Web: www.glomesh.co.nz

researched and tested to ensure, that only the most suitable and reliable solutions are provided to meet the needs of our customers, and their customers, today and in the future.

PO Box 50132, Mangere Bridge, Auckland 2151, New Zealand Phone: 02 175 2116 Email: Mark.Craig@hcb.co.nz Web: www.hcb.co.nz

GreenEarth Solutions

iChem Ltd NZ

Stand: 130 Safer cleaning - for you and for the environment. GreenEarth Cleaning Solutions are unique. Powerful, effective, and based on nature, they are proven environmentally better by carrying the seal of government-backed Environmental Choice New Zealand.

There is no better cleaning solution for our planet, your family, your clients. GreenEarth products will show you a cleaner, greener world.

We’re proudly local and you have our word – and the assurance of Environmental Choice New Zealand.

PO BOX 64-125, Botany, Auckland New Zealand 2163.

Phone: 272 4141 Email: info@greenearth.co.nz Web: www.greenearth.co.nz

Stand: 154 iChem is your local chemical dispensing equipment supplier for all your cleaning requirements. We import direct from industry proven manufacturers giving you the greatest options at the best price. Quality is assured along with a fully stocked spare parts portfolio, right on your doorstep.

On Display: 1. Housekeeping dispensing systems are equipped with the approved backflow preventer ASSE 1055B 2. On premise single shot and 4 pump with flush manifold Laundry systems 3. Dishwashing dispensers 4. Foaming stations and Air accessories 5. Squeeze tubes, chem resistant fittings and consumables 17 Esmeralda Avenue, Avondale, 1026, Auckland, New Zealand Phone: +64 21 457 587 Email: brendon@ichem.co.nz Web: www.ichem.co.nz

Hako Australia Pty Ltd/Aureguy Industrials Ltd Filta Cleaning Products Stand: 134 Filta Cleaning Products Ltd is New Zealand owned and the trusted leading wholesale distributor for hospitality and janitorial cleaning equipment.

Specialising in window and floor care solutions, Filta also provides the market with a premium range of Pacvac machinery, commercial and domestic vacuum cleaner bags, filters and spare parts.

Together with our network of worldwide partners including Pacvac, Wessel Werk, Ametek, Edco and Sorbo, we pride ourselves in supplying the best quality products nationwide.

Filta are proud of their 40-year history collaborating with NZ re-sellers, to offer excellent service and reliable and innovative cleaning solutions.

Stop by the Filta stand, #134 to meet the team, watch new product demonstrations receive great give aways!

17 Kalmia Street, Ellerslie, Auckland, New Zealand Phone: 0800 345 828 Email: sales@filta.co.nz Web: www.filta.co.nz

Stand: 36 & 30 The backbone of Hako Australia and Aureguy Industrial NZ is in its quality Hako product offering, solutions and the customer support and knowledge provided by its people. Hako is helping to create a sustainable environment for New Zealand business and communities.

Highly experienced people providing specialist advice - whether it’s surveying, training operators, product related, technical support, servicing or parts needs.

Our Sweepmaster, Scrubmaster and Citymaster range of sweepers, scrubbers and outdoor compact cleaning machines deliver the highest standard of cleaning with the lowest maintenance costs in the NZ market today. Our customers regularly comment on the reliability and minimal service costs.

8D Saturn Place, Rosedale, Auckland 0632, New Zealand Phone: 09 418 3761/022 604 1573 Email: admin@hakonz.com Web: https://www.hakonz.com

HCB Technologies Glomesh New Zealand Stand: 2 Glomesh NZ have an extensive range of cleaning accessories including the Glomesh Floor Maintenance pads, Glomesh Diamond Stone Floor pads, Scentaire Signature Washroom Systems, the only fully colour coded Microfibre Mop available in New Zealand as well as the Gala Cleaning accessories which includes mops, carts, safety products etc.

Glomesh NZ are also the exclusive New Zealand importer/agent for Unger window cleaning equipment, the largest and most innovative

Stand: 44 HCB Technologies is an industry leader in the New Zealand wholesale battery market with branches located throughout the country, servicing customers both directly and through our comprehensive distributor network.

Our company philosophy is to provide quality products, supplied with integrity, backed by excellent people and service.

HCB Technologies has an enviable reputation for outstanding customer service, support and technical expertise. Our offers are vigorously

IICRC Stand: Pod A The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the cleaning and restoration industry. The IICRC serves as an independent, certification body, that sets and promotes high standards and ethics, and advances communication and technical proficiency within the inspection, cleaning and restoration industries.

PO Box 576, Crows Nest, NSW, 1585, Australia Phone: + 61 2 9431 866 Email: info@iicrc.org.au Web: www.iicrc.org.au

ihub Stand: 70 ihub tracks people, equipment and products across your entire business.

Introducing ihub. The new way to connect all of your business information. No more data entry, just scan and go.

Deceptively simple, ihub can be accessed and updated via one adaptable dashboard in the office or on-site, instantly giving you the status and location of anything, and anyone at a glance.

Phone: 09 443 0069 Email: support@ihublogin.com Web: ihublogin.com

CLEANNZ Directory 35

Exhibitors 3M Stand: 60 3M provides facility managers and contract cleaners with innovative, sustainable high-value solutions to help protect a building’s life and enhance the performance and productivity of employees.

3M facilities care and cleaning solutions enhance protection, performance and productivity for the life of a building. Whether you need cleaning supplies or janitorial supplies, facility maintenance materials, or specialty items from floor mats to safety tapes and treads, 3M products deliver. We also provide industry-leading Scotch-Brite™ products for food services cleaning needs, from griddle cleaning to appliance cleaning, as well as food quality and food safety products.

3M New Zealand, 94 Apollo Drive, Rosedale, Auckland 0632 Phone: 0800 252 627 Email: tony.hickling@mmm.com Web: www.3m.com/au/

Be Pressure Supply Ltd Stand: 104 Come and visit our friendly staff at stand 104 and view our wide range of Water Blasters, Vacuum Cleaners, Trailerised Water Blasters, Drain Cleaners, High Pressure Cleaning Accessories, Foaming Equipment and much more! Need something a little different? We also do custom builds for Water Blasters from domestic size up to commercial trailerised units to suit any job big or small. Check out our website for a more extensive range and if you have any questions about any of our products just ask us at the show or give us a call. We look forward to meeting you!

PO Box 10590, Te Rapa, Hamilton, 3241, New Zealand Phone: 0800 237 769 Email: Sales@bepressure.co.nz Web: www.bepressure.co.nz

Biodecon Advance International Cleaning Systems Stand: 24 Advance business provides high performing cleaning and hygiene products, solutions and systems for the professional cleaning and hygiene markets. Our core purpose is to be experts in delivering world class sustainable cleaning and hygiene solutions for our clients. Advance can help transform your business with best practice solutions delivering cleaner, hygienic workplaces taking account of health and safety with a full range of products to tailor most cleaning needs. Advance has built a robust national infrastructure with its own sales and distribution support office/warehouses in key centres across New Zealand. It manufactures its own range of hygiene and auto care products for the NZ market.

Over 30 years, Advance continues to develop its sustainability programs and to be a good corporate citizen with its continuous sustainable improvement philosophy.

PO Box 12642, Penrose, Auckland 1642 New Zealand Phone: +64 9 525 3792 Email: info@advanceclean.co.nz Web: www.advanceclean.co.nz

AlorAir Australia Stand: Pod C With a focus on customized dehumidifier projects, AlorAir products can be divided into four categories: cleaning and restoration, crawl space and basement, commercial moisture.

All of AlorAir’s Cleaning & Restoration Series dehumidifiers include a waterproof PCB cover for the circuit board. Even if you submerge the unit completely in water, the circuit board will be 100% sealed. This is a great feature to have in floor situations.

The Crawl Space & Basement Series focuses on eliminating high humidity to maintain environments, such as tight crawl spaces and damp basements. Convenient design features, like a compact shape, horizontal configuration, and lightweight design make AlorAir the perfect choice to fight mold and mildew in hard to control areas 4/613 Dorset Road Bayswater Vic 3153 Phone: 1300 654 684 Email: info@alorair.com.au Web: www.alorair.com 32 CLEANNZ Directory

Stand: 72 P LAB Cleaning Solutions - BIODECON the Australian and NZ distributor of Crystal Clean which is a commercial methamphetamine decontaminant based on a decontamination and disinfectant formula developed by Sandia National Laboratories under grant from the US Department of Energy. It consists of three separate components that when combined, serve to break the bond between the methamphetamine contaminant and the affected surface, allowing for easy removal.

Crystal Clean’s powerful, patented technology enables remediators to apply the product in the form most appropriate for the surface being cleaned, whether that be as a liquid, foam or fog. This increases the ability of the user to reach all areas effectively and ensures proper coverage and saturation within a quick and efficient application. Test results show that after the appropriate ‘dwell time’, a fresh water rinse and wipe down, extraction or vacuuming with a wet/dry vac removes all contaminated substances.

PO Box 1143, Hartwell, VIC, 3124, Australia Phone: 1800 754 617 Email: info@biodeconsolutions.com.au Web: www.biodeconsolutions.com.au

Bio-Zyme NZ Ltd Stand: 170 Bio-Zyme is a NZ owned and operated company which started from humble beginnings manufacturing three environmentally friendly cleaning and degreasing products.

The Christchurch based company has done extensive research and development over the past 11 years of these truly unique products, gaining Biogro, MPI and Dairy recognition, accreditations which makes these products hugely sorght-after.

The business has enjoyed strong growth in sales through education, training, loyalty and reliability that we give to our distributors. Watch as BioZyme embarks on some exciting developments this year. Cost effective and productive cleaners that make a difference and look after the environment.

PO Box 323, Christchurch, New Zealand Phone: 0800 246 9963 Email: bill@bio-zyme.co.nz Web: www.biozymes.co.nz

REGISTER NOW - www.cleannzexpo.co.nz or 0800 451 590 (NZ) or 1300 789 845 (AUS)

Car Clean Products NZ Ltd Stand: 36 Green Rhino, by Car Cleaning Products NZ Ltd, is a range of cleaning chemicals for different applications. Keeping in mind the local conditions, Green Rhino has been created using the right ingredients and manufacturing standards to produce products that work.

Green Rhino is manufactured by the same company who is behind the success of RA Johnstone and Pacer – industry leaders for panelbeating and car cleaning chemicals. Green Rhino offers high quality and value based products that are 100% New Zealand made. It has a tailored fit approach giving winning hygiene solutions to businesses across New Zealand.

PO Box: 97948, Manukau City, Auckland, 2241 Phone: 09 25000 91 Email: sales@greenrhino.co.nz Web: www.greenrhino.co.nz

Careerforce Stand: 20 Careerforce supports employers to implement workplace-based training so that staff can gain nationally-recognised qualifications.

As the ITO for the cleaning sector, its programmes allow cleaners to pathway from level 2 to 3 cleaning qualifications (with specialist cleaning/supervision strand options).

At CleanNZ 2018, Careerforce is showcasing its new business qualification programmes, a key addition since the last expo. These new business programmes, ranging from levels 3 to 6 were developed to enhance administration, leadership and management skills.

Proudly supporting the 2018 CleanSweep Awards, Careerforce wishes to recognise employers committed to upskilling their staff.

Visitors to Careerforce’s stand at the expo can learn about the full range of cleaning and business qualifications, and learn how their organisation can get started.

PO Box 2637, Wellington, 6140, New Zealand Phone: 03 371 9295 Email: info@careerforce.org.nz Web: www.careerforce.org.nz

CCANZ - RIA Stand: 118 Since 2000 the Carpet Cleaners Association of New Zealand has been promoting and enhancing professional carpet cleaning services throughout our country.

CCANZ has two principal objectives: Assisting the interests of its members in a business sense and ensuring the professional standards of the carpet cleaning industry are upheld.

Restoration Industry Association vision is the leading organization for restoration, building, and consultation providers for the remediation industry who are professional, engaged and succeeding.

The vision is the leading organization for restoration, building, and consultation providers for the remediation industry who are professional, engaged and succeeding.

The mission the Restoration Industry Association is to have expertise in building, and consultation on all building structures.

They are providers’ foremost resource for advanced education, professional practices, member advocacy, and cultivation of industry relationships.

2/289 St Heliers Bay Road, St Heliers, Auckland, North Island, 1071 Phone: +6427 453 8535 Email: michael@psu.co.nz Web: www.carpetcleaners.org.nz

Cleaning Systems Stand: 56 Cleaning Systems Ltd (CSL) are New Zealand’s leading industry specialists and suppliers of cleaning machines, products, chemicals and after-market equipment maintenance.

CleanNZ 2018 will showcase our dedicated range of equipment and chemicals utilised in the field of restoration with special emphasis on METH, Trauma, Fire & Flood and Mould effected properties.

Celebrating more than 25 years in operation and with a professional team offering over 150 years of combined industry experience, CSL can provide you with specialist knowledge when buying equipment. Our after sales support and our team of qualified technicians can maintain your equipment to the highest standard.

659 Gt South Road, Penrose, Auckland 1061, New Zealand Phone: +64 9 579 4114 Email: rosemary@cleaningsystems.co.nz Web: www.cleaningsystems.co.nz

Clorox NZ Ltd Stand: 68 The Clorox Company is a leading multinational manufacturer and marketer of consumer and professional products. Clorox markets some of the most trusted and recognized consumer brand names, including its namesake Glad® and Mono® bags, wraps and containers; Chux® cleaning utensils; Handy Andy® floor cleaners; Kingsford® charcoal; Liquid Plumr® drain cleaners. The company also markets brands for professional services, including Clorox Commercial Solutions®. New Clorox Urine Remover® is the latest addition to the range. More than 80 percent of the company’s global sales are generated from brands that hold the No. 1 or No. 2 market share positions in their categories.

Level 8, Building 5, Central Park, 666 Great South Road, Penrose, Auckland 1061 Phone: 0800 108 858 Email: nzsales@clorox.com Web: www.betterliving.co.nz

CLEANNZ Directory 33

Exhibitors Coach8 Stand: Pod B A new era in IICRC training for the Australasian & New Zealand region has commenced with the release of Coach8.

Coach8 was developed to provide the industry with an exceptional opportunity to learn the best in the latest IICRC standards, drying equipment and efficiency. Whether it’s our in house IICRC courses or other related industry related courses, we promise our training solutions will fulfil your education passion.

Coach8 instructors are in the field, getting their hands dirty which provides them with exceptional on and off the field mind sets and diversity to challenge every student that takes a class.

PO Box 1817, Mackay, QLD, 4740, Australia Phone: 0411 510 108 Email: educate@coach8.com.au Web: www.coach8.com.au

Cottonsoft Stand: 100 Cottonsoft Limited is a New Zealand operated and managed company; marketing, distributing and manufacturing a range of quality tissue and hygiene products for 30 years.

We have operating and converting plants in Auckland and our home town of Dunedin. Our supply chain covers New Zealand, Australia, Asia, USA and Europe, with ongoing brand and product innovation and collaboration across markets.

Cottonsoft B2B supplies Livi, a world class paper brand servicing the Away From Home market. Quality and range make Livi an ideal choice for businesses that value flexibility and cost-effectiveness without compromising on comfort or hygiene.

Livi products also carry PEFC certification. Products are sustainably sourced, with fibre from responsibly managed forests and ecosystems.

PEFC extends beyond the environment and ensures that the products are made to the highest social standards.

126 Kerwyn Ave, Highbrook, Auckland, 2013, New Zealand Phone: +64 9 274 6030 Email: nadine@cottonsoft.co.nz Web: www.cottonsoft.co.nz

Diversey Stand: 124 Diversey’s purpose is to protect and care for people every day. Diversey has been, and always will be, a pioneer and facilitator for life. We constantly deliver revolutionary cleaning and hygiene technologies that provide total confidence to our customers across all of our global sectors, including: cleaning products, systems and services that efficiently integrate chemicals, machines and sustainability programs. This makes us unique among leading global hygiene and cleaning companies.

Everything we do has our customers’ needs at its heart and is based on the belief that cleaning and hygiene are life essentials.

With over 94 years of expertise, we safeguard our customers’ businesses, contributing to productivity improvements, lower total operating costs and brand protection. Visit us today at Stand 124 to see our innovative 34 CLEANNZ Directory

floorcare solutions.

29 Chifley Street, Smithfield NSW 2164, Australia Phone: 0800 803 615 Email: customerservice.nz@diversey.com Web: www.diversey.com

Ecopack Stand: 26 Ecobags is a New Zealand based company supplying customisable eco-friendly bags, bin liners and packaging. We support consumers and businesses to achieve their sustainability goals by offering an alternative to full plastic bags and bin liners.

We have achieved significant growth over the years, pioneering the way by innovating an entirely new range of plastic free and compostable bin liners and carry bags.

One of our values is continuing to look at ways we can reduce waste, thus innovating products and solutions that can help solve this.

Our vision is to lead the way and help organisations transition away from single use plastics with eco-friendly, yet cost effective alternatives.

EcobagsNZ, 7C Echelon Place, East Tamaki, Auckland, 2013, New Zealand Phone: +64 9 279 9919 Email: sales@ecobags.co.nz Web: www.ecopack.co.nz

Filta Cleaning Products Stand: 134 Filta Cleaning Products Ltd is New Zealand owned and the trusted leading wholesale distributor for hospitality and janitorial cleaning equipment.

Specialising in window and floor care solutions, Filta also provides the market with a premium range of Pacvac machinery, commercial and domestic vacuum cleaner bags, filters and spare parts.

Together with our network of worldwide partners including Pacvac, Wessel Werk, Ametek, Edco and Sorbo, we pride ourselves in supplying the best quality products nationwide.

Filta are proud of their 40-year history collaborating with NZ re-sellers, to offer excellent service and reliable and innovative cleaning solutions.

Stop by the Filta stand, #134 to meet the team, watch new product demonstrations receive great give aways!

17 Kalmia Street, Ellerslie, Auckland, New Zealand Phone: 0800 345 828 Email: sales@filta.co.nz Web: www.filta.co.nz

Glomesh New Zealand Stand: 2 Glomesh NZ have an extensive range of cleaning accessories including the Glomesh Floor Maintenance pads, Glomesh Diamond Stone Floor pads, Scentaire Signature Washroom Systems, the only fully colour coded Microfibre Mop available in New Zealand as well as the Gala Cleaning accessories which includes mops, carts, safety products etc.

Glomesh NZ are also the exclusive New Zealand importer/agent for Unger window cleaning equipment, the largest and most innovative

REGISTER NOW - www.cleannzexpo.co.nz or 0800 451 590 (NZ) or 1300 789 845 (AUS)

window cleaning equipment manufacturer world wide. This includes the traditional range of washers and squeegees as well as the Unger nLite Pure Water Cleaning systems, the most advanced system for cleaning exterior windows world wide.

624 Swanson Rd, Swanson, Auckland 0612, New Zealand Phone: +64 9-832 2670 Email: enquiries@glomesh.co.nz Web: www.glomesh.co.nz

researched and tested to ensure, that only the most suitable and reliable solutions are provided to meet the needs of our customers, and their customers, today and in the future.

PO Box 50132, Mangere Bridge, Auckland 2151, New Zealand Phone: 02 175 2116 Email: Mark.Craig@hcb.co.nz Web: www.hcb.co.nz

GreenEarth Solutions

iChem Ltd NZ

Stand: 130 Safer cleaning - for you and for the environment. GreenEarth Cleaning Solutions are unique. Powerful, effective, and based on nature, they are proven environmentally better by carrying the seal of government-backed Environmental Choice New Zealand.

There is no better cleaning solution for our planet, your family, your clients. GreenEarth products will show you a cleaner, greener world.

We’re proudly local and you have our word – and the assurance of Environmental Choice New Zealand.

PO BOX 64-125, Botany, Auckland New Zealand 2163.

Phone: 272 4141 Email: info@greenearth.co.nz Web: www.greenearth.co.nz

Stand: 154 iChem is your local chemical dispensing equipment supplier for all your cleaning requirements. We import direct from industry proven manufacturers giving you the greatest options at the best price. Quality is assured along with a fully stocked spare parts portfolio, right on your doorstep.

On Display: 1. Housekeeping dispensing systems are equipped with the approved backflow preventer ASSE 1055B 2. On premise single shot and 4 pump with flush manifold Laundry systems 3. Dishwashing dispensers 4. Foaming stations and Air accessories 5. Squeeze tubes, chem resistant fittings and consumables 17 Esmeralda Avenue, Avondale, 1026, Auckland, New Zealand Phone: +64 21 457 587 Email: brendon@ichem.co.nz Web: www.ichem.co.nz

Hako Australia Pty Ltd/Aureguy Industrials Ltd Stand: 36 & 30 The backbone of Hako Australia and Aureguy Industrial NZ is in its quality Hako product offering, solutions and the customer support and knowledge provided by its people. Hako is helping to create a sustainable environment for New Zealand business and communities.

Highly experienced people providing specialist advice - whether it’s surveying, training operators, product related, technical support, servicing or parts needs.

Our Sweepmaster, Scrubmaster and Citymaster range of sweepers, scrubbers and outdoor compact cleaning machines deliver the highest standard of cleaning with the lowest maintenance costs in the NZ market today. Our customers regularly comment on the reliability and minimal service costs.

8D Saturn Place, Rosedale, Auckland 0632, New Zealand Phone: 09 418 3761/022 604 1573 Email: admin@hakonz.com Web: https://www.hakonz.com

HCB Technologies Stand: 44 HCB Technologies is an industry leader in the New Zealand wholesale battery market with branches located throughout the country, servicing customers both directly and through our comprehensive distributor network.

Our company philosophy is to provide quality products, supplied with integrity, backed by excellent people and service.

HCB Technologies has an enviable reputation for outstanding customer service, support and technical expertise. Our offers are vigorously

IICRC Stand: Pod A The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the cleaning and restoration industry. The IICRC serves as an independent, certification body, that sets and promotes high standards and ethics, and advances communication and technical proficiency within the inspection, cleaning and restoration industries.

PO Box 576, Crows Nest, NSW, 1585, Australia Phone: + 61 2 9431 866 Email: info@iicrc.org.au Web: www.iicrc.org.au

ihub Stand: 70 ihub tracks people, equipment and products across your entire business.

Introducing ihub. The new way to connect all of your business information. No more data entry, just scan and go.

Deceptively simple, ihub can be accessed and updated via one adaptable dashboard in the office or on-site, instantly giving you the status and location of anything, and anyone at a glance.

Phone: 09 443 0069 Email: support@ihublogin.com Web: ihublogin.com

CLEANNZ Directory 35

Exhibitors Jasol

service standards in the industry.

PO Box 107-105, Airport Oaks, Auckland, New Zealand Phone: 0800 KEMSOL (536 765) Email: brettm@kemsol.co.nz, deanev@kemsol.co.nz Web: www.kemsol.co.nz, www.chemicalsolutions.co.nz

Stand: 114 Established over 75 years ago and backed by strong quality and environmental credentials. Jasol is a trusted market leader in the manufacture and supply of high quality cleaning and hygiene solutions that can cater for almost every need. Whether you’re in food manufacturing facilities, supermarkets, industrial applications, kitchens, washroom or laundries, Jasol has your cleaning and hygiene needs covered.

Jasol is well known for offering a comprehensive range of high quality cleaning and sanitising products that are the ideal solution for your hygiene needs. The Jasol product range is innovative but simple, meaning it is easy to understand and use, while producing the best possible results.

In addition to being a trusted market leader with a wide range of products, Jasol is also passionate about providing its customers the most comprehensive offering available. Our nationwide sales and service team can provide you with superior advice. Jasol can save you time and money and will give complete peace of mind that all you’re cleaning and hygiene needs are in trusted hands.

81 Leonard Road, Mt Wellington, Auckland, 1060, New Zealand Phone: 0800 429 628 Email: jasolnzorders@gwf.com.au Web: www.jasol.co.nz

Stand: 34 Kimberly-Clark Professional* partners with you to elevate the way people experience your business and what it stands for. Our trusted brands help you make an impact on the people who matter most to you.

When you trust Scott® products you can take pride in making the smart choice. Scott® brand delivers simple hygiene solutions that help maximize productivity in your workplace. Think Smart. Think Scott® Find out how the NEW Scott® Essential* range can deliver reliable and effective hygiene solutions, consistently maintaining productivity & minimizing waste. Looking for smart and efficient solutions for your facility? Come to CleanNZ Stand 34 Level 2, 123 Carlton Gore Road, Newmarket, Auckland, 1023, New Zealand Phone: 0800 447 814 Web: www.kcprofessional.co.nz

Kärcher New Zealand

Makita

Stand: 52 Kärcher leads the market in cleaning solutions with our Professional range of cleaning machinery, accessories and detergents.

Finding the best solution for your cleaning tasks is what we do.

Our extensive range of products are tailored precisely to your requirements, reducing time, costs and resource consumption - without compromising performance. We understand the demands of your business, whatever market sector you operate in. Our range includes Scrubber Driers, Sweepers, Vacuum cleaners, Floor polishers, Carpet cleaners and pressure cleaners.

With a dedicated B2B team and service network throughout New Zealand, Karcher will make a difference to your business.

Address: 66 Allens Road, East Tamaki, Auckland, New Zealand Phone: +64 9 274 4603 Email: info@karcher.co.nz Web: www.kaercher.com/nz

Stand: 66 Founded in 1915, Makita Corporation is today a global brand available worldwide. Makita’s success is based on our strength to innovate and perfect our engineering craft and be the leader in new technology.

Due to our extensive range of battery operated power tool equipment, Makita continues to enjoy a significant presence in the NZ market.

With the latest technology advances of our 18V Lithium-Ion battery and brushless motors, Makita have now introduced a superior range of Backpack Vacuums, Stick Vacuum’s, Canister Vacuums and Robotic cleaning equipment for the Commercial Cleaning industry. This extensive cleaning range paired with our 18v Outdoor Power Equipment Range offers you a total maintenance solution on one battery!

46 Westpoint Drive, Hobsonville Auckland, New Zealand Phone: 64 9 926 2970 Email: kim@makita.co.nz Web: www.makita.co.nz

Kimberly Clark Professional

Megall Industries (Qingdao) Limited Kemsol (Chemical Solutions Ltd) Stand: 48 Kemsol is a multi-sector chemical cleaning and speciality product brand, providing customised cleaning solutions - from office hygiene products through to large food manufacturing cleaning systems.

Managed by Chemical Solutions Ltd (CLS), proudly NZ owned and operated company, with roots firmly fixed on a kiwi-can-do approach and genuine passion for innovation and creativity.

With 50 years of combined R&D experience, a drive for safer formulating, commitment to improving user safety and advancing products that make a truly positive environmental impact, CSL continues local and international market expansion, whilst maintaining the highest customer 36 CLEANNZ Directory

Stand: 14 Range of tissue paper products to supply from China, Virgin, Recycled and luxury TAD grades, toilet tissue, JRT, interleaved toilet tissue, box facial tissue, dinner napkins, luncheon napkins, beverage napkins, interfold dispenser napkins, Off-fold dispenser napkins, Slimfold hand towels, V-fold hand towels, Ultraslim hand towels, Compact hand towels, Roll towels, centrefeed roll towels, etc.

2-2-103, Longxiang Plaza, 28 W. Donghai Road, Qingdao, Shandong 266071, China Phone: +8653285971785 Email: myd@megall.com.cn Web: www.megall.com.cn

REGISTER NOW - www.cleannzexpo.co.nz or 0800 451 590 (NZ) or 1300 789 845 (AUS)

Metrotest Stand: 28 Since 1998 Metrotest has provided different options for electrical safety, your test and tag could be performed by Metrotest or we’ll train you to do it with full backup and support.

We provide real safety testers (PATs) not just compliance only testers, there is a big difference!

Metrotest have been helping to write ASNZS3760 since 1999, so we know the industry well and sadly the “ dark side testing providers” Hence we also help to investigate and audit suspect testing.

We work nationwide in everything, so if your existing clients need testing we can provide this to them on your behalf.

Visit our stand for a chat to go into the draw for a free PAT worth $ 2000.

211 Middle Renwick Road, Blenheim Phone: 0800 638 768 Email: Metrotest@metrotest.co.nz Web: Metrotest.co.nz

Nilfisk Stand: 46 Nilfisk has been developing cleaning equipment for more than 110 years and is one of the world’s leading manufacturers of professional cleaning equipment.

Nilfisk products are renowned for their reliability and productivity, with a floor care range that extends to commercial vacuums, hazardous vacuums, backpacks, pressure washers, scrubbers and sweepers.

Nilfisk also have a range of brands within their product umbrella including Kerrick and Viper.

Nilfisk products perfectly suit industries including contract cleaning, pipe cleaning and maintenance, building and construction, retail and hospitality, automotive, aged care and healthcare, warehouse and logistics and much more!

Unit 1, 13 Bessemer Street, Blacktown, NSW, 2148, Australia Phone: +61 2 9834 8100 Email: info.au@nilfisk.com Web: www.nilfisk.com.au

NZ Cleaning Supplies Stand: 90 NZ Cleaning Supplies are experts in delivering worldclass, sustainable cleaning and hygiene solution. We’ve built great relationships with our business partners to deliver you quality hygiene and cleaning solutions. We continuously work together to bring you the best innovation there is, so you can focus on your core business. Technology is changing from one day to the next. Our company is known for bringing the best new and innovative cleaning products, machinery and software to the New Zealand market on a regular basis. Businesses and contractors save money using our new software for job costing, reports and more, we also provide an in-house machine servicing team. NZ Cleaning Supplies offers a comprehensive solution for all cleaning requirements across the commercial, farming, healthcare and industrial sectors.

At Clean NZ 2018, NZ cleaning is showcasing all the innovations which works for all the cleaning sectors. Our newest items this year are the

superb Ghibli Rolly and Ghibli FR15 hybrid floor scrubber machines designed to support contractors and cleaners that make their work easier.

We are also the proud sponsors of Clean Sweep awards 2018. We wish to support the industry and the Building Services Contractors of New Zealand through our sponsorship of this event.

AUCKLAND - 14-16 Nugent St. Grafton 1023.

WELLINGTON - 34 Kaiwharawhara Rd 6035 Phone: 0800 269 253 / 0800 2NZCLEAN Email: orders@cleaningsupplies.net.nz Web: www.cleaningsupplies.net.nz

NZ Drug Decontamination and Remediation Specialist Stand: 38 NZ Drug Decontamination & Remediation Specialist in conjunction with Apple Environmental meth remover, was established to set the industry standard as New Zealand’s premier environmentally friendly services provider within the meth decontamination industry, Utilising knowledge, experience and unparalleled customer service. Our team of highly trained and skilled professionals are dedicated to providing solutions of unmatched value, with a commitment to safety, reliability and the long-term growth and success of the company. We provide Expert live scenario training with a purposely built training facility (located in CHCH) to allow for expert guidance in a controlled learning environment.

NZDDRS are proud to be the distributor for Apple Environmental Meth remover products.

692 Marshland Road, Styx, Christchurch 8083, New Zealand Phone: 0800 332 6669 Email: russell.scott@nzdeconspecialist.co.nz Web: www.nzdeconspecialist.co.nz

OfficeMax New Zealand Limited Stand: 64 OfficeMax can provide you with a full cleaning and hygiene solution for your business. The recent purchase of Waiwhetu Distributors supercharges our cleaning and hygiene category and enables the combined business to offer a broader product range which will benefit customers with improved distribution and client support. Regardless of whether you’re a manufacturer, a cleaner, in hospitality, in healthcare or in education, OfficeMax has a solution for your unique requirements. Please come and visit the team at Stand 64 where we will be showcasing our extensive product range for the cleaning and hygiene industry.

30 Sir Woolf Fisher Drive, East Tamaki Phone: 0800 426 473 Email: enquiries@officemax.co.nz Web: www.officemax.co.nz

CLEANNZ Directory 37

Exhibitors Pacific Hygiene Ltd

RapidClean New Zealand

Stand: 112 Call in at the Pacific Hygiene Stand 112. We have a number of new innovative environmentally friendly products on show leading the way in the Next Generation in Hygiene.

Are you having issues around odour in drains, slow breakdown of fats and grease? Then talk to us about our range of BioProtect products – Drain Cleaner and Multipurpose Cleaner. Do you want a clean air work environment free of nasty bugs then talk to us about our iAm Intelligent Air Management Systems – iAm Air Purifier and iAm Sanitising Air Dyer.

To learn more about Pacific Hygiene visit us at www.pacifichygiene.com 51 Arrenway Drive, Mairangi Bay, Auckland, New Zealand Phone: +64 (0) 9 477 5700 Email: orders.nz@pacifichygiene.com Web: www.pacifichygiene.com

Stand: 102 RapidClean New Zealand is focused on offering excellent service levels, great products and honest advice at a cost-effective price.

RapidClean has 8 cleaning supply stores located throughout New Zealand which are completely locally owned, and our aim is to provide our customers with the support of a national organisation while providing a local service.

Our stores are owned and managed by cleaning supply experts who supply a huge range of cleaning, packaging, catering and safety products. We use our huge buying power to save our customers money on excellent products and support them with our product knowledge and experience.

National customers benefit from having one national point of contact, improved supply chain management, centralised billing and selecting their product range at head office and negotiating a price utilising their collated buying power.

Phone: +61 2 4721 1993 Email: sales@rapidclean.co.nz Web: www.rapidclean.co.nz

Premier Hygiene & Packaging Stand: 50 Premier Hygiene has been in business since 1996. Our name has changed since our inception, but our attitude and dedication to environmental friendliness, quality and innovation has remained unwavering.

We are extremely proud to be the first hygiene company in Australasia with highly sought after and difficult to achieve environmental accreditation for our products, including ECNZ, FSC and CarbonZero.

While we have an extensive range of excellent products available presently, over the past two years, our company has also embarked on a new venture into the janitorial products range, we are happy to announce that we have become the agent for Vileda from Germany and Filmop for Italy for their business-to-business range.

57E Mclaughlins Road, Wiri, Auckland, New Zealand Phone: 09 250 0084 Email: contact@phpnz.com Web: www.premierhygiene.co.nz

R & J Batteries Stand: 74 Established in 1996, the philosophy of always delivering outstanding customer service combined with superior product range and quality has seen R&J Batteries become one of Australia’s fastest growing battery companies.

With demand growing for our products it was time to expand across the Tasman sea to service the New Zealand market. At the Clean NZ exhibition R&J Batteries will be showcasing quality batteries and chargers commonly used in industrial and cleaning markets including products from the following world leading battery & charger manufacturers: US Batteries Battery Company, Relion Lithium, Fullriver AGM, Lester Electrical & SPE Chargers.

9A Angle Street, Onehunga, Auckland, 1061, New Zealand Phone: 027 426 7788 Email: gmnz@rjbatt.com.au Web: www.rjbatt.com.nz

38 CLEANNZ Directory

Rubbermaid Commercial Products Stand: 120 Rubbermaid Commercial Products (RCP) is a global marketer of consumer and commercial products with a strong portfolio of leading brands known for delivering superior performance, design and innovation. We are dedicated to being a global market leader in Healthcare, Hospitality, Foodservice and Property Management.

We strive to always provide our distributors and end-users with innovative, high-quality, cost-effective, and environmentally responsible products.

Our “Work Smarter” philosophy is incorporated into all of our products, methods, and programs. From our waste management systems and microfibre cleaning mops, we consistently develop innovative solutions that are best-in-class industry leaders in durability, ergonomics, and sustainability.

Phone: 0800 848 111 Email: csaust@newellco.com Web: www.rubbermaidcommercial.com

Sebo Pty Stand: 110 For 40 years SEBO have been a global leader in upright commercial vacuum cleaners. SEBO is well known for its high level of quality and our customers understand that “Made in Germany” is a sign of excellence: technically reviewed and well engineered, enduringly designed, easy to use, and exceptionally functional. Recently launched in New Zeland the SEBO EVOLUTION upright vacuums make cleaning tasks easier, save time and reduce costs related to machine service and maintenance. SEBO are also the stockists of the SEBO DART system which is a vacuum cleaner with motortised powerhead and ultra high speed polisher, perfect for small to medium areas.

PO Box 58-314, Auckland, 2163, New Zealand Phone: 09 274 5057 Email: craig@sorma.co.nz Web: www.sebo.co.nz

REGISTER NOW - www.cleannzexpo.co.nz or 0800 451 590 (NZ) or 1300 789 845 (AUS)

Newport Limited

Tennant

Stand: 110 Newport Ltd is a NZ owned and operated company. 47 years involvement in the engineering, plant maintenance and equipment servicing industry. The past 26 years with a strong focus on maintenance and servicing of commercial and industrial floor care equipment.

Newport Ltd is the NZ importer and distributor for Onyx propane burnishers and it is the new Onyx X-series machines that we will be show casing at the Clean-NZ show. We are service agents for the majority of equipment brands sold in New Zealand such as: Alto-Clarke; Eagle; Hako; Karcher; Minuteman; Nilfisk, NSS; Numatic; Onyx; Pacvac; Tennant; Taski; Windsor and others.

We provide after sales support of Commercial & industrial vacuums, Carpet cleaning equipment, Pumps & motors, Steam machines, Pressure washers, Floor polishers, Propane burnishers, Sweepers, Scrubbers & Floor sanding equipment. We are a trusted service provider to Fonterra, Goodman-Fielder, Foodstuffs and other floor care equipment users.

Our services include: Scheduled Maintenance, Electrical safety testing & tagging, Repairs on all cleaning equipment and Vacuum parts and accessories.

Unit 5, 12 Cornish St, Korokoro, Lower Hutt 5012, Wellington, NZ Phone: +64-4 5867226 Email: info@newportlimited.com Web: www.onyx.golehr.com

Stand: 80 Dedicated to creating a cleaner, safer, healthier world since 1870, Tennant Company is a world-leading manufacturer of indoor and outdoor environmental cleaning solutions and specialty floor coatings. Tennant’s industrial and commercial sweepers, scrubbers, coatings, detergents, carpet-cleaning equipment, vacuums, burnishers and more deliver award-winning cleaning solutions.

Tennant Company is a recognized leader of revolutionary cleaning equipment and technologies. Focused on cleaning more of our customer’s spaces more effectively, we are passionate about developing innovative and sustainable solutions to help our customers address their indoor and outdoor cleaning challenges. Our suite of water-based cleaning technologies is redefining the way the world cleans. We’re also setting the benchmark for sustainable outdoor cleaning by creating products that help to eliminate emissions and reduce noise pollution.

Unit 5, 103 Cryers Road, East Tamaki, Auckland, 2013, New Zealand Phone: 64-9-253-9013 Web: www.tennantco.com.au

Steamtech Systems Stand: 132 Harness the power of steam for a superior clean Steam is a superior professional cleaning method and provides a range of applications in different industries with significantly less impact on the natural environment.

Steamtech Systems is the Australasian Distributor for the Optima range of steam generators and the Italian Steamtech brand.

Products: • Optima Steamer Electric Ideal to use indoors including paint and panel shops, industrial kitchens, wineries and breweries The Optima Steamer is also available in: • Optima Steamer Diesel - ideal for car/boat washing, commercial cleaning and weed removal • Optima Steam Electric – designed specifically for use in the food and beverage industries • Ursa Major Ideal for commercial environments. It cleans and sanitises carpets, rugs, bathrooms and floors Steamtech Luna - An effective cleaning method to kill bacteria and viruses Foamtec30 & IdroFoamRinse200 The best solutions for cleaning and sanitizing restrooms.

13c Kingsford Smith Street, Lyall Bay, Wellington, Wellington 6241, New Zealand Phone: 0275340168 Email: beth@steamtechsystems.nz Web: www.steamtechsystems.nz

The Restoration Group Stand: 86 Restoration Industry Association vision is the leading organization for restoration, building, and consultation providers for the remediation industry who are professional, engaged and succeeding.

The vision is the leading organization for restoration, building, and consultation providers for the remediation industry who are professional, engaged and succeeding.

The mission the Restoration Industry Association is to have expertise in building, and consultation on all building structures.

They are providers’ foremost resource for advanced education, professional practices, member advocacy, and cultivation of industry relationships.

43 Corunna Bay, Hospital Hill, Napier, 4110, New Zealand Phone: 06-835-9486 Email: info@restorationgroup.co.nz Web: www.restorationgroup.co.nz

The Service Company Stand: 76 The Service Company and its divisions Proclean Reward & 2Care Products is arguably the leading 100% New Zealand owned and managed cleaning supplies organisation, supplying the widest range of products and brands in ways that are designed to serve your company and your clients’ needs in the most sustainable and efficient way.

Please take the time to come and meet our team & discuss how we can not only save you money on your consumables, chemicals & paper products but also make your operational areas more efficient.

The Service Company is also the leading manufacturer and supplier of Environmental Choice NZ certified & Palm Oil Free cleaning chemicals that really work in the real world environment. Look for our Care4 range.

69 Sydney St, Petone, Lower Hutt, 5012, New Zealand Phone: +64 800 753 753 Email: onlinesales@theservice.co.nz Web: www.theservice.co.nz CLEANNZ Directory 39

Exhibitors Tork Professional Hygiene

SAFCO

Stand: 106 Tork is the leading global brand in workplace hygiene. From paper towels in hospital washrooms to napkin dispensers in cafes. Our dispensers and refills are designed to work together for maximum performance to reduce usage, waste and servicing.

Tork is the only tissue manufacturer in New Zealand, with 80% of Washroom tissue products made locally in the Bay of Plenty using geothermal steam in the manufacturing process. We’re dedicated to serving your needs in a sustainable way – saving you time, money and effort, so you can focus on what matters most to your business.

Private Bag 93 100, Auckland, 1023, New Zealand Phone: 0800 523 565 Email: customerservice@asaleocare.com Web: www.tork.co.nz

Stand: 42 For over 20 years, SAFCO has served the needs of the Food Service and Sanitary Maintenance industries in New Zealand, Australia and Pacific Island nations.

In that time SAFCO has become the number one source for the world’s best brands including Pulex, SYR , Rubbermaid and more.

Across New Zealand, Australia and the South Pacific, Hotels, Restaurants, Resorts and cleaning companies rely on SAFCO for fast reliable service and fine quality products which not only do the job, they do the job well!

47 Greenmount Dr, East Tamaki, 1701, Auckland, New Zealand Phone: 0800 723 265 Email: bill@safco.co.nz Web: www.safconz.com

Whiteley Corporation Stand: 116 Whiteley Corporation is committed to world leading research and innovative product development in the field of hygiene, cleaning and infection control products. With over 80 years’ experience in manufacturing, Whiteley Corporation has built a reputation for exceptionally high standards of research, product innovation and development, distribution and technical support on a global scale.

Whiteley Corporation has recently launched a truly innovative waterbased sports floor care system. Sport Kote PC is the market leading onepart, water-based gym floor coating. This specifically designed sports floor system guarantees the Sport Kote PC Promise, extends the life of your gym floor and saves you money.

PO Box 22-519, Otahuhu 1640, Auckland, New Zealand Phone: 64 0800 257 352 Email: whiteley@whiteley.co.nz Web: www.whiteley.com.au

Zero Impact Limited Stand: 84 ZERO IMPACT presents: THE SUTTER’s CLEANING FORCE which respects the environment and people.

Our mission is aimed at combining the development of high performing formulas while respecting both nature and people.

We are driven by the need to define, before and better than others, a new balance between the continuing demand for effective and innovative solutions and the need to deliver, for ourselves and for our children, a genuinely safer, healthier and more natural environment.

Because we are passionate about the magic of chemistry, but we are even more passionate about people and the lives they lead.

3 Hannigan Drive 1072, St. Johns, Auckland Web: www.zero.sutterprofessional.com

Novotel - Hotel & garden bar

Accommodation Novotel and Ibis Auckland Ellerslie is New Zealand’s first dual property combining an international four and three star hotel.

Conveniently located next to the Ellerslie Event Centre and ASB Showground, it’s only moments from Auckland CBD and provides ease of travel to many of Auckland’s attractions like Sylvia Park, Mt Smart Stadium, Eden Park, Ellerslie business precinct and New Market shopping. Novotel and Ibis Auckland Ellerslie is the perfect place for all of your accommodation requirements.

Combined, the Novotel and Ibis Auckland Ellerslie provide 247 refurbished rooms. All guest rooms offer modern and contemporary accommodation featuring king size or twin bedding, state of the art technology with flat screen televisions and broadband internet access.

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Wednesday 9 May 9:00 am – 5:00 pm Thursday 10 May 9:00 am – 3:00 pm 40 CLEANNZ Directory

The “Oscars” of the Cleaning Industry Buy your tickets now for the 2018 CleanSweep™ Awards!

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CARPET & RESTORATION

Coach8 sets sights on NZ Queensland-based IICRC approved School Coach8 is set to hold its first IICRC WRT course in Auckland, New Zealand in June.

Started by Scott McFadzen, owner of Mackay Carpet Care and Restoration Services, in February 2018, Coach8 is a national training school located in Mackay, offering IICRC certification and training for the cleaning and restoration industry.

Coach8 currently offers five courses at its Mackay-based facility as well as private on-site training. Courses include; Water Damage Restoration Technician (WRT); Applied Microbial Remediation Technician (AMRT); Fire and Smoke Restoration Technician (FSRT); Floor Care (Hard Surfaces) Technician (FCT); Leather Repair and Recolouring.

More advanced, specialist drying and containment courses are set to be added to the facility’s program later this year, along with private leather cleaning training.

“We want to offer as much as we possibly can in New Zealand,” McFadzen told INCLEAN NZ. “We are very excited to announce, that Coach8 has partnered up with The Restoration Group in New Zealand. It is fantastic news for us as they will be the host and provide the support we need in their marketplace. Our first course will be available in June, being WRT and AMRT in August. As soon as our specialist courses are released, they will be available in NZ too.”

According to McFadzen, Coach8’s advantage in the market is that he, along with Coach8’s six instructors are still actively working in the restoration market. “Unlike other training facilities in Australia we’re still all working in restoration. Myself and our instructors are still actively out in the field, sharing our knowledge with the rest of the industry.”

In addition to growing its staff and course programs, an interactive training facility is currently being built in Mackay, which will be operational later this year. “We’re looking to put a few more instructors on for some more advanced courses that we have coming up later this year. We’ll have some exciting things to announce from June.

“The industry has been very supportive of us so far and so many people have told us that they are eager to train with us, which has been exciting, so we’re really keen to get started.” www.coach8.com.au 42 INCLEANNZ May 2018

Coach8 was launched in February 2018 in Austin, Texas US

From left: Kevin Pearson, Chair-Elect; Scott McFadzen and Craig Kersemeier; First Vice President

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TECHNOLOGY

Training makes good teams great In sport, as in business, you need to know you are putting your best team on the field every day, writes Mark Jones*.

Great coaches of great teams have something in common and something incredibly unique about them.

In common is the makeup of the team.

Today in professional sport most teams have a similar level of skill to be tapped into and the same mix of idiosyncrasies to deal with on and off the field.

But what is unique about great coaches is the ability to unleash the talent and take it to the next level to achieve amazing things. In sport, as in business, you need to know you are putting your best team on the field everyday.

Recognise talent In every team there are the stars, those that make up the numbers and at times those that actively drag their feet. When 44 INCLEANNZ May 2018

managing remote teams we can get caught in the trap of putting all our time into those dragging their feet and forget to celebrate and recognise the star performers and their contribution.

We can go further and take the time to articulate the behaviours that we see in a star performer and codify this in Key Performance Indicators (KPIs), skills, experience and background that leads to better performance.

We can then take these qualities and build a profile that we recruit against for new employees. As well as this, we can also use these similar measures to provide performance feedback to existing team members to help the whole team understand what the business needs from them to achieve recognition and reward.

public recognition to what the employee will appreciate.

Providing some sort of public acknowledgement is valuable for other team members. It helps them identify what is needed from them to obtain high performance standards. To avoid favouritism concerns be sure to acknowledge measures of performance that were used to identify the high achievement.

For example, with freshOps we help managers identify staff that are on site, on time more often versus those that are late. Or we can observe which staff are completing all duties, every time. By monitoring time on site exactly we can help ensure clients are getting full value from their account with us.

Reward good behavior

There are those team members that drag their feet. The above monitoring can be used for identifying where time is not being used well on site and where coaching might help to refocus efforts. These team members can get objective, constructive feedback to show where they can readily improve efforts to deliver work of a suitable standard.

Rewarding the right behaviours has a two-fold effect. The star performers will welcome having their additional effort recognised. Be sure to acknowledge their extra effort in an appropriate way, not everyone will want their name up in lights.

It pays to ensure you fit the degree of

Be quick to weed out bad behavior

TECHNOLOGY

Importantly the use of accurate data and measures takes the individual relationship out of the picture and allows management to manage according to factual observations. This is empowering for coaches of teams and also allows all staff to focus on the areas of their work that deliver the best result.

Be the best coach you can be Being a great coach is not easy. You have to question your techniques, tools and approach constantly to give your team the best leadership and direction you can. In today’s competitive environment you need to be retooling and retraining yourself too.

Use of technology in managing your mobile workforce, monitoring and reporting activity in the field and communicating with absolute accuracy to customers will all help deliver better work as your team improves over time.

Be in it to win, every time

need to be able to monitor your team, their behaviours and decisions and provide that objective feedback to help them improve steadily over time.

Identify talent and rewarding the right behaviours based on the data you can see in your own management tools will help you train your team to win more often.

You want to make fans of your customers and training your team to excel will deliver

that time and again. Perhaps best of all it is becoming easier for management with the technology now available to you to help you run rings around your competition. *Mark Jones is a director of www.freshOps.com. au, an Australian-made, mobile workforce application and management portal built purely for cleaners by cleaners. Questions or feedback welcome to mark@freshops.com.au. www.freshops.com.au

“Being a great coach is not easy. You have to question your techniques, tools and approach constantly to give your team the best leadership and direction you can.”

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INTERNATIONAL

California adopts workplace safety rules for housekeepers

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California has adopted a new workplace safety and health regulation to prevent and reduce work-related injuries to housekeepers in the hotel and hospitality industry.

This is the first ergonomic standard in the nation written specifically to protect hotel housekeepers. The new standard was approved on 9 March by the Office of Administrative Law and will become effective 1 July.

“Hotel housekeepers have higher rates of acute and cumulative injuries compared to workers in other industries, and data shows those injuries have steadily increased,” said California Division of Occupational Safety and Health (Cal/OSHA) chief Juliann Sum. “This regulation requires employers to identify, evaluate and correct housekeeping-related hazards with the involvement of housekeepers and their union representative.”

The new regulation requires employers in the hotel and lodging industry to establish, implement and maintain an effective Musculoskeletal Injury Prevention Program (MIPP).

Hotel housekeepers frequently suffer musculoskeletal injuries from lifting mattresses, pulling linens, pushing heavy carts, and slipping, tripping or falling while cleaning bathrooms.

The MIPP must include the following: • Procedures to identify and evaluate housekeeping hazards through worksite evaluations that include housekeeper input • Procedures to investigate musculoskeletal injuries to housekeepers • Methods to correct identified hazards • Training of employees and supervisors on safe practices and controls, and a process for early reporting of injuries to the employer.

Avidbots opens regional office in Hong Kong

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Avidbots has opened a regional sales and service office in Hong Kong as the company continues to expand its global footprint.

The office will support customers throughout the Asia Pacific region, with a focus on direct sales in the Hong Kong and Macau markets as well as support for market entry into mainland China.

“The Avidbots’ vision is to bring robots to everyday life to expand human potential,” says Faizan Sheikh, CEO of Avidbots. “We are excited to be able to directly service the Hong Kong, Macau, and China markets in order to help those markets leverage the power of robotics in support of their Smart Cities strategy.”

The Avidbots Neo is currently deployed on four continents, servicing some of the world’s leading shopping malls, airports, education facilities, healthcare centres, manufacturing sites, and other commercial spaces. The company’s 40,000 sq ft headquarters is located in Kitchener, ON, Canada, with sales and service in the US, Canada, Japan, Singapore, Australia, France, Norway, and UAE. www.avidbots.com

46 INCLEANNZ May 2018

INTERNATIONAL

IICRC seeks volunteers to create new standards The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is seeking volunteers to serve on consensus bodies for the development of three new fire and smoke damage restoration standards: BSR/IICRC S700 Standard for Professional Fire and Smoke Damage Restoration BSR/IICRC S710 Standard for the Development of a Scope of Work in a Fire and Smoke Damaged Environment BSR/IICRC S740 Standard for Professional Restoration of Fire and Smoke Damaged Personal Items “The fire and smoke cleaning and restoration industry does not have consensus on standards for evaluating, cleaning or restoring fire and smoke damaged structures and contents,” said Howard Wolf, IICRC standards chairman.“These standards will provide consistent guidance and enable a safer work environment for tens of thousands of workers.”

Consensus body members can expect to begin work on the standards by mid-2018 with nearly all meetings being held online and via conference calls. The new Standards are expected to be completed in two years. www.iicrc.org

Hand sanitiser market to hit $1,755m by 2023 The global hand sanitiser market is expected to reach $1,755 million by 2023, according to a new report released by Allied Market Research.

The hand sanitiser market size was valued at $919 million in 2016, and is projected to reach $1,755 million by 2023, growing at a CAGR of 9.9 per cent from 2017 to 2023. North America was the largest contributor in 2016, accounting for around 35 per cent of market share.

According to the report, factors that drive the growth of the global hand sanitiser market include change in lifestyle of people and increase in consumer inclination towards health. Moreover, rise in awareness about hand hygiene has significantly influenced the market. However, health hazardous associated with hand sanitiser are expected to hamper the market growth in the near future.

Gel hand sanitiser is expected to maintain dominance in the global hand sanitiser market during the forecast period, as it is easily available in the market and requires lesser time to effectively eradicate germs as compared to spray and other sanitisers. In North America and Europe garnered maximum share of the market in 2016. On the contrary, China accounted for the major share in Asia-Pacific in the same year.

Hospitals dominated the global hand sanitiser industry with more than two-fifths share in 2016. Increase in demand for sanitisation across various end-use industries, particularly food and beverages industry, is anticipated to drive the market growth during the analysis period.

The foam-based hand sanitiser is expected to grow at a CAGR of 11.3 per cent during the forecast period. Asia-Pacific is expected to grow at the highest CAGR of 12 per cent during the forecast period.

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MANAGEMENT

Making safety a habit The work process for many cleaners is deeply ingrained into their mind, therefore positivity and perseverance by management is vital to forming a new habit.

Dr Denis Boulais* shares his approach to changing behaviour.

No matter how robust a safety management system is, human behaviour can bypass almost any safety procedure. Habits make up 40 per cent of human behaviour, where most people think of a habit as brushing one’s teeth or applying a seat belt when driving a car.

A seat belt is a safety feature of a car and it is amazing how over the years the use of a seat belt has become second nature. If only other aspects of safety could become second nature such as keeping a cleaning room tidy or not yanking electrical cords around furniture.

Routine drives many daily actions conserving mental effort for issues that require more detailed consideration. The issue with routine, however, is that it causes cleaners to work on autopilot when they should be more aware of their surroundings and paying more attention.

When something occurs out of the ordinary then a cleaner on autopilot may become involved in an incident. In many incident investigations over the years I have had the injured party admit with a smile that the incident was their fault, they were complacent and in autopilot mode.

An example of this may include a cleaner tripping on the same set of stairs he/she has walked up and down for 10 years. Another example is a cleaner tripping on the ground level tines of a forklift parked in the same place it has been parked day after day.

I remember a cleaner who walked up to a clearly marked zip hot water boiler and proceeded to wash her hands – she certainly paid the price for her complacency. My research demonstrates that 65.5 per cent of incidents in the cleaning industry have a human error base and 51.5 per cent of those resulted from moving without looking.

Many people think of habits as negative (for example; biting one’s nails or overeating), however, habits can sometimes be very positive. An 48 INCLEANNZ May 2018

example of this may be automatically wearing eye protection whenever handling a chemical concentrate and not consciously thinking about it.

Habits allow people to perform routine behaviours without needing to make small decisions each step of the way.

One particular study identified it takes a minimum of 21 days to develop a new habit.

The above mentioned research noted the term “minimum”, which infers that it takes a further period of time to reinforce the new behaviour before it becomes ingrained. From a physiological perspective habits are a roadmap the brain follows.

Research has shown that when one habit is replaced by another habit the brain rewires its neural pathways of the old habit to accommodate the new habit. This may be compared to a change of procedure, if properly reinforced then the change shall eventually become ingrained.

Many safety trainers use graphic videos (“impact training”) to shock trainees so they remember the dangers of various hazards and the need to control them and follow procedure. This tactic may correct the behaviour in the moment but it is likely to wear off before a new habit is formed.

Research demonstrates positive thinking can increase a cleaner’s ability to develop personal skills and where the supervisor takes an encouragement based approach then the habit formation may be easier to achieve.

“Habits allow people to perform routine behaviours without needing to make small decisions each step of the way. One study identified it takes a minimum of 21 days to develop a new habit.”

MANAGEMENT

We all have the basic skills to put on a pair of gloves or bend at the knees during lifting. What may be missing is the ingrained patterns that assist one in engaging in such behaviours on a habitual basis.

Building habits is of course easier said than done, it takes patience, persistence and hard work but the effort is well worth it. Providing the time, training, supervision and follow up to develop better habits can assist cleaners in staying on track.

It is important to take a positive approach when building habits and provide positive reinforcement for good behaviours rather than punishing cleaners for their habitual behavioural slip ups. Research has shown effective motivation can be achieved by relating habits to the benefits of out of work life.

For example, with outside edge trimming (in some cleaning contracts), the benefits of eye and ear protection will assist one at work as well as at home.

Another example is the storage of chemicals – ideally one should not store lawn mower fuel near pool chlorine in the back yard shed – one should hence comply with safety rules regarding chemical storage at work.

Motivation shall assist cleaners in forming new habits particularly if they have a clear understanding of why the habit will benefit them. Cleaners will all progress at different rates and possibly with several false starts.

For many cleaners their work process is deeply ingrained into their mind so positivity and perseverance is vital to forming a new habit. By addressing, correcting and reinforcing daily habits then the difficult to control safety area of human error should be significantly improved in terms of injury reduction. * Dr Dennis Boulais is a national safety manager at Broadlex Services. www.broadlex.com.au

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INCLEANNZ May 2018 49

MANAGEMENT

Introducing CAL

– Cleaning Activity Levels

Bridget Gardner introduces a new, simpler model for specifying and measuring cleaning standards.

Since I began writing cleaning specifications 10 years ago I have tried to find simpler ways to present cleaning requirements, without compromising on accountability. I must have reviewed hundreds of cleaning guidelines, international standards and service specifications in this quest.

Many such documents are moer than 50 pages long and you need a law degree to understand them. As English is a second language for many cleaners, I wanted to develop a less complicated way to communicate cleaning duties and measure performance standards.

One night, at 2am to be precise, I awoke with a question, why do cleaning standards always focus on the type of soil to be removed?

Shouldn’t a just-cleaned desk look the same regardless of whether it once held a coffee spill, dust or a paper clip? What if I just listed the surface elements, defined the degree of effort or level of activity that cleaners were to carry out on it, then described the outcome by way it will be measured?

I grabbed a notebook and drew a diagram I called ‘Cleaning Activity Levels’ – affectionately known as CAL. Let me explain how it works and how it could radically improve the way cleaning standards are specified and measured.

Current limitations Cleaning standards usually contain a long list of cleaning duties, surfaces and frequencies, such as ‘clean toilets daily’ or ‘dust desks weekly’. Cleaning performance is measured against the type of soil to be removed from each surface once the task is completed: i.e. the desk shall be free of dust, debris, spillages and smears.

To make sure nothing is missed, specifications can become wordy, prescriptive and result in impossible schedules. This causes arguments over minor omissions and undermines the cleaning operator’s skill and autonomy to assess their daily priorities.

Performance-based cleaning contracts, conversely, are usually non-prescriptive and may even leave scheduling to the expertise of the cleaning company. Standards are based on cleanliness ratings, carried out via visual auditing. This approach can also be fraught with subjective and differing expectations about acceptable levels of clean.

Hospitals have complex requirements and high standards of cleanliness to meet. For example, the 52 page Cleaning Standards 50 INCLEANNZ May 2018

for Victorian Health Facilities, 2011, covers five aspects that must be cross-referenced: 1. Building areas/elements/surface materials 2. Risk categories and priority areas 3. Cleaning outcomes defined via soil types to remove 4. Frequencies and timeframes 5. Auditing and scoring methodologies With all these approaches, the degree of cleanliness is being visually measured by rating what has been missed, not what has been done. This is neither consistent nor objective and it sets the cleaner up for failure.

A new approach Underpinning the CAL model are three core principles: 1. A surface cannot be accurately defined or measured as ‘partially clean’. It is either clean or unclean.

2. The cleaning outcome is determined by the cleaning process: the method, the degree of effort and the frequency.

3. Cleaning standards must be defined by how cleanliness is to be measured.

The following diagram illustrates how the CAL model is applied to cleaning specifications:

Cleaning Standards Cleaning Outcomes

Clean HTP’s Spot clean

Measuring Methods

Full clean Building Elements

Deep clean Restore

Frequencies

Cleaning Scope CAL has adopted common cleaning terms to describe the level of cleaning activity. The cleaning standards then describe the required outcome, and the most accurate, relevant and viable methods of measuring performance, per level. This is shown in the upper part of the CAL diagram and listed in the table to the right.

MANAGEMENT

Activity Level

Cleaning Outcomes

Measuring Method

Clean high-touch points (HTPs)

• ATP bioluminescence All surfaces that • Swab cultures are identified as • Fluorescent marking being frequently touched and at risk of contaminating hands or food, have low levels of organic and microbial soils (Note: the methods can be further quantified per risk profile)

Spot clean

Recent, highly visible and easily removable marks, debris and spillages have been removed from the surface

• Direct observation • Before and after photos

Full clean

All visible surface soil, wet or dry, has been cleaned from the whole surface area.

• Fluorescent marking • Direct observation

Deep clean

All ingrained soil, marks and stains, have been thoroughly cleaned from within the surface fabric, crevices and grouting

• Direct observation • Before and after photos

Restore

The lustre and/or integrity of the surface has been fully and evenly restored

• Direct observation • Before and after photos

Applying CAL to cleaning standards CAL dramatically simplifies the way cleaning specifications are written, because the same outcome per level of activity can be applied to all surfaces, soft or hard. For example, if the cleaner is required to spot clean a carpet to remove ‘isolated, recent, highly visible and easily removable marks, debris and spillages’, then it is their responsibility to identify the recent spots and to decide how best to remove them. This could be vacuuming up a piece of lint and/or damp blotting a coffee spill.

The CAL model can also be used to structure the organisations requirements per specific building area, surface type (‘elements’), materials, risk priorities, hygiene, safety and sustainability initiatives.

In the lower half of the diagram, CAL is applied to the scope of works or work schedules. For each area/building element, the required cleaning levels and how frequently they are carried out, can be specified in a simple matrix. This can be varied according to the level of risk, usage, and of course, budget.

Benefits One of the key benefits of CAL is that it respects and improves the cleaner’s skill, which could help to drive a renewed interest in training qualifications. It is also very easy to apply efficiencies and to integrate it with maintenance information systems (MIS).

The CAL model has the potential to: • Simplify the way we communicate cleaning duties, • Provide a consistent and objective auditing framework, • Focus the cleaner’s efforts more efficiently, and • Give cleaners more autonomy and better cleaning skills.

• Fresh Green Clean would be interested in talking with organisations willing to pilot this completely innovative approach to setting cleaning standards. * Bridget Gardner is director of Fresh Green Clean. Bridget will be presenting at a paper on CAL at CleanNZ Expo. Contact Bridget on bridget@freshgreenclean.com.au au.linkedin.com/pub/bridget-gardner/15/597/9a5/ www.freshgreenclean.com.au

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MARKETING

Empower yourself and employees with online learning As a business owner there can be a lot on you, in between running the day to day affairs, and meeting all your compliance obligations.

Because of this, the Labour Inspectorate has free online tools like business.govt.nz’s Employment Agreement Builder, and user friendly information on employment.govt.nz.

As an employer, it pays to know your obligations – saving yourself time and trouble by avoiding disputes, and potentially costly enforcement action.

Now with online learning modules it is even easier for you and your employees familiarise yourself with your rights and responsibilities.

This service is available to you at no cost.

A total of 12 modules – six for employers and six for employees – are now available on employment.elearning.ac.nz.

The modules are informative, interactive and a great way to help you when you are bringing on new staff and reminding them of their rights and responsibilities.

The modules are free to complete and will be particularly useful for employers who have employees that are new to work or new to New Zealand.

The 12 modules take users through essential employment information including working arrangements, employment agreements, annual leave, other leave, pay and wages, and hours of work.

It is recommended that it is integrating it into your learning and development framework by creating an organisation login which will enable you to set up staff on the learning platform.

This function allows you to monitor who has completed the modules, and creates a readily accessible record of staff who have been informed of their employment rights.

The modules are also designed to be engaging to users with features including quizzes and learning challenges, reference factsheets, certificates of completion and personalised dashboards.

Nearly 2000 people have now used them, giving them a 91 per cent approval rating. Feedback from users has called them ‘simple and easy to understand’, and ‘very accessible and enjoyable’.

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Cottonsoft Limited to celebrate 30 years at Clean NZ Expo Cottonsoft Limited will be celebrating its 30 year anniversary in May 2018 at the Clean NZ Expo.

The Cottonsoft business, originally called Plypac Industries, was established by five local Dunedin shareholders in 1988.

In 2002 Plypac Industries was renamed Cottonsoft Limited and the CottonSofts brand was born. By 2006 the Cottonsoft business had reached the point where an additional manufacturing site was required and the Auckland factory in East Tamaki was opened in May 2007.

Today, Cottonsoft employs approximately 160 people, and its supply chain covers New Zealand, Australia, Asia, USA and Europe.

The company will be moving Auckland operations to a new facility twice the size of its current Auckland site in June this year.

“The new building will feature a brand new converting machine, plus extra capacity throughout the warehouse, production and office,” said Cottonsoft brand manager Stephanie Kernot.

Visit the Cottonsoft B2B team at booth 100 at the Clean NZ trade show and catch the company’s limited edition retail CottonSofts 30 year anniversary 30 packs that will be available in leading supermarkets nationwide from June 2018. www.cottonsoft.co.nz

3M releases two-in-one daily cleaning pad In an effort to provide its customers with a more Astghik Poladyan, 3M global portfolio manager, effective option for floor maintenance, 3M has said 3M is proud to introduce the new Scotchintroduced its first Scotch-Brite clean and shine Brite clean and shine pad. pad, a two-sided low-speed scrubber pad for daily “Made possible by our proprietary technology, cleaning and dustless polishing. this two-in-one pad is a game changer in daily “Cleaning floors is one of the most timefloor maintenance around the world. The Scotchconsuming and costly cleaning tasks for facility Brite clean and shine pad is a highly effective managers, yet it is completely unavoidable,” the alternative to a traditional cleaning pad. It lasts company stated. “Floor maintenance requires longer, removes tough black marks faster, and multiple steps, including cleaning, buffing and gradually increases floor shine as it cleans.”

The Scotch-Brite clean and shine pad burnishing to maintain high gloss and shine.”

After using the clean and shine pad for a three Recognising that a two-step process is both time month period in academic buildings and medical and labor intensive, 3M designed the Scotch-Brite pad to clean and clinical settings which experience heavy foot traffic, US facility service shine in the same step, using only a low-speed scrubber. provider Janitronics Facilities Services reported a noticeable change in The two-in-one daily cleaning pad can help cleaning staff reduce or the floor. eliminate the need to burnish and save time on labour costs without “We were able to completely eliminate weekly burnishing in larger sacrificing results. Effective with just water, it can be used on most open spaces, and there was no drop in appearance with the use of the coated and uncoated hard floors including VCT, vinyl, rubber, marble, pad on auto scrubber,” said regional manager Bob Makin. www.3M.com/au/facilities stone, terrazzo, granite and concrete.

52 INCLEANNZ May 2018

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The Nilfisk Liberty A50 has been recognised for its innovation and design

Autonomous cleaning likely to make up 40pc of market, Nilfsik study finds 2017 estimates from Nilfisk puts the addressable market for autonomous cleaning at 40 per cent of the total professional cleaning equipment market. A survey conducted by Nilfisk during ISSA 2017 and CMS 2017, highlighted the top three benefits of autonomous cleaning being: Productivity: High-volume, repetitive tasks are time-consuming. The new generation of autonomous machines can perform these tasks at the same speed as humans, for many hours at a time, with no

drop-in efficiency. They can also work at any time of the day.

Quality: One key benefit of an autonomous machine is consistency: it will do what you tell it to, repeatedly, until you tell it to stop, with little or no variation in quality.

Safety: Autonomous cleaning can be allocated to dirty or dangerous tasks, especially in factory environments. Advanced sensors mean that they can sense and avoid hazards.

Staff can be allocated to jobs with less risk.

Autonomous cleaning solutions are a

growing trend, and we are starting to see autonomous cleaning having an impact far beyond just factories. The productivity and efficiency benefits are reaching retail stores, offices, hospitals and schools, to name a few.

Previous generations of autonomous machines often disappointed and didn’t realise their true potential. The machines that are being developed today are vastly different– they are intelligent, able to learn, adapt and make decisions for themselves. www.nilfisk.com

Safety leadership the theme at OCS NZ supplier forum Safety leadership and wanting workers to get home safe and well was the theme for the OCS NZ supplier forum held in Auckland.

More than 30 suppliers heard from Dr Hillary Bennett, a psychologist and director of Leading Safety, a consultancy specialising in safety leadership, safety culture and workplace health and safety.

According to Bennett, it’s up to company leaders to challenge their own thinking around health and safety, and that the mind-set of both management and frontline staff is critical for success.

“Leaders need to be much more explicit about ‘why’ they commit to health and safety,” said Bennett.

“We want people to be engaged around health and safety so that they commit to it in practice because they ‘get it’. The challenge is doing this consistently on a day to day basis.”

Bennett added it is important to engage with the frontline leaders, who in turn influence all of those around them.

“We need to give people the opportunity to talk; most of the time we talk to them, as opposed to them talking to each other.”

Bennett also said there are a number of health and safety drivers for organisations, including legislation, the current market, reputation, sustainability and corporate social responsibility.

54 INCLEANNZ May 2018

“If a company’s key driver is around economic benefit, your health and safety goals are not likely to work as well.”

OCS ANZ managing director Gareth Marriott said health and safety is at the core of OCS New Zealand’s operation.

“Our people are everything,” Marriott said.

“Getting team members home safe and well every night is our ultimate objective.” www.ocsservices.com

Gareth Marriott presents at OCS forum

NEW T350

A new and different stand-on scrubber

NEW T350 Smart-Fill™

REDUCE COST TO CLEAN

1800 266 843

ENHANCE FACILITY IMAGE

• Extraordinary durability and reliability • Category leading productivity • Over 100 quality and reliability tests performed by Tennant • 25 customers in-field testing sites • 50 weeks of in-field testing in real-life application

IMPROVE HEALTH AND SAFETY

demo@tennantco.com tennantco.co.nz

MINIMISE ENVIRONMENTAL IMPACT

MARKETING

New standard of clean from Sebo NZ The Evolution range of upright vacuum cleaners from Sebo has been described by the company as a significant step forward in professional vacuum cleaner design.

Designed and manufactured in Germany, the upright vacuum cleaners have a number of design features that make cleaning tasks easier, save time and reduce costs related to machine service and maintenance.

The light handle weight ensures easy control and smooth manoeuvrability for longer work periods. The handy wand and integrated suction hose are immediately ready to clean hard-to-reach areas or typical above-the-floor items, such as furniture. Full-size crevice and upholstery nozzles are neatly and conveniently stored on the back of the machine.

With no electrical connections or wiring in the handle or main body of the machine, repairs and maintenance is kept to an absolute minimum.

Sebo said it created the Evolution range based on the requirements of professional buyers and users.

“We established product durability, usability and ease of maintenance as the developmental priorities from the start to create a simple machine that is completely focused on the essentials: robust; easy to use; economical; simple to maintain, and ultra-reliable.”

Sebo Evolution vacuum cleaners are available in New Zealand in 370 and 470 head widths. www.sebo.co.nz

Dustpan system welcomed by NZ cleaning supervisors

Diversey releases silent vacuum range

Recently introduced to the New Zealand market, the Filmop Baggy dustpan system from Premier Hygiene assists with the collection of solid and semi-liquid waste on hard surfaces.

Premier Hygiene sales manager Paul Wilde said the company has received a lot of interest from cleaning supervisors for this product because it provides an effective solution for the kind of cleaning tasks cleaners hate.

“Cleaning up bodily fluids, such as vomit, after events like festivals and sports games is a gruesome task, and is often carried out using paper towels and gloves. Thanks to the rubber blade on the Filmop Baggy dustpan system, cleaners can slide the offending mess into the pan and bag, and dispose of it appropriately.” Wilde said.

The Filmop Baggy provides fast and efficient collection of wet and dry spills and debris from hard floor surfaces. Simply attach the bag of your choice to the pan and sweep the mess into the bag. The bag can then be removed and disposed of.

The pan is easy to clean and sanitise, and the floor squeegee features a rubber blade, which cleans up dirt and fine sand. The engineered ergonomic handle eases wrist strain and allows for easy transportation on the workstation.

The system is ideal for use in healthcare facilities, public buildings and stadiums.

Diversey has launched the TASKI Aero tub vacuum cleaner range to the professional cleaning market in Australia and New Zealand.

Combining patented ultra-silent, whisper technology with an advanced selection of features, the vacuum is designed to deliver a high standard of cleaning quality and operational efficiency.

The new range consists of two streamlined models which address the requirements of frequent professional cleaning at any time of day and in any environment, significantly increasing the productivity for building service, hospitality and healthcare.

Extremely reliable, they both have a 585W state-of-the-art vacuum motor which provides the same cleaning performance as comparable vacuums with 1000W of power or more. The power is delivered via an airflow system with patented “whisper” technology which makes the vacuums exceptionally quiet to operate at any time of the day or night.

“The TASKI Aero is a market leader in ergonomic design, offering a number of features such as a foot pedal switch and dust bag indicator,” said the marketer. “The clever design ensures replacing parts, such as cables and filters, is quick and easy, and can be carried out by the user in seconds without the need for any tools.

“The compact design also makes it efficient for storage in small spaces or cupboards, and the integrated handle makes it very easy to carry, while doubling as a simple and convenient manual cable tidy.”

www.premierhygiene.co.nz

www.taski.com

Jasol introduces Caskade floor care products to range Jasol has added Caskade floor care products to its range of floor care cleaning solutions. The range has been specifically formulated to provide improved durability for high traffic areas, plus improved drying times, increasing overall application effectiveness.

“Caskade products protect flooring with a sacrificial layer that not only prevents foot traffic damage, staining and discolouration, but will also provide ease of cleaning with efficiency improvements. Daily sweeping and cleaning will become more effective and safer,” the company said.

“Customers are influenced by the appearance and cleanliness of a floor, plus research shows that there is a correlation of increased retail sales associated with shiny floors. Therefore, the overall appearance and image of a floor is key to success.” www.jasol.co.nz

56 INCLEANNZ May 2018

The TASKI Aero 15 Plus

The TASKI Aero 8 Plus

MARKETING

Careerforce to showcase new programs at CleanNZ Expo Careerforce, the industry training organisation for the cleaning sector, will be showcasing its new business qualification programs at CleanNZ Expo.

Careerforce supports employers to implement workplace-based training so staff can gain nationally-recognised cleaning qualifications.

Record numbers of trainees have been awarded a New Zealand cleaning qualification since the programs were launched in 2015 and 2016.

Careerforce business development consultant, Penny Barrett, says the cleaning qualifications recognise a level of skill that emphasises the important role cleaning staff play.

“These programs allow cleaners to gain the skills and knowledge needed to become qualified,” she said.

“Staff can pursue a clear career pathway from a level 2 to a level 3 cleaning qualification (with the option to complete specialist cleaning and supervision strands). The additional healthcare facilities cleaning option builds on the core skills and knowledge required for cleaning in health care facilities.”

There are several professional development opportunities for team leaders and supervisors within the cleaning industry, particularly with the creation of Careerforce’s supervisory level 3 strand.

This qualification is ideal for experienced cleaners who want to gain the valuable skills and knowledge to be able to lead a team of cleaners.

Often, the focus is just on training for staff at levels 2 and 3, but professional development for administrative and senior employees is just as important.

An efficient and effective business relies on leaders and managers being armed with the relevant skills and competencies to improve, enhance and add value to the organisation.

Developing exceptional leadership can help build a stronger and resilient organisation. Admin staff, first line managers and operational and strategic leaders are all vital to a business. Now personnel at all these levels can be assessed in competencies that improve business performance and undertake learning to fill the gaps.

Barrett has a special interest in the cleaning sector and will be presenting these new business qualification programs at CleanNZ.

“It’s about supporting employers and their teams to achieve their objectives through work-based learning. We want to enable them in making the right decisions for their organisations through modern business practice tools and strategies,” said Barrett.

Careerforce is also a sponsor of the CleanNZ CleanSweep Awards.

“We really are proud to be supporting the CleanSweep Awards in 2018,” said Careerforce CEO, Ray Lind.

“We wish to recognise employers who have a strong training culture and are committed to upskilling their staff.

“These awards recognise organisations who invest in education and training to maintain consistently high-quality standards.

“We’re pleased to be able to support the industry and look forward to meeting employers at the awards and expo event.”

Visitors to the Careerforce stand at the expo will have an opportunity to learn about the full range of cleaning and business qualifications.

The Careerforce team will explain how having trained, qualified and recognised cleaners can contribute to an organisation’s productivity and efficiency. Visitors who are new to Careerforce supported training can also find out how their organisation can get started. www.careerforce.org.nz

You’ll see the reflection.

They’ll see only each other.

Create a spotless space for your guests to reflect.

The Scotch-Brite™ Clean & Shine Pad gives your floors a gleaming reflection with less time, effort and equipment.

3M.com/cleanandshine 3M and Scotch-Brite are trademarks of 3M. © 3M 2018. All rights reserved.

INCLEANNZ May 2018 57

MARKETING

Actichem to make debut at CleanNZ Expo Cleaning Systems will launch two Actichem mould removal products at this year’s CleanNZ Expo.

The company says the Biosan II mould, flood and microorganism decontaminant, and the Percide mould and pathogen decontaminant, have been met with particular enthusiasm from the industry.

“Actichem formulators worked closely with SCRP (SCRIA) members to create a product offering which exceeded global standards but suited local conditions,” the company stated.

“Both Biosan II and Percide achieve the primary role of destroying mould and pathogens with amazing efficiency. Whilst they share a large overlap in application, each product has unique

Tennant releases T350 stand-on scrubber

The T350 stand-on scrubber

The latest addition to the company’s lineup of scrubber-dryers is available with Tennant exclusive technologies like touch screen ProPanel, ec-H20NanoClean, Smart-Fill (automatic battery watering) and IRIS to help businesses decrease the rising cost of cleaning.

The T350 stand-on unit combines speed, agility and cleaning performance to allow cleaning professionals to get the job done quickly and easily. It is the ideal cleaning workhorse for schools, supermarkets, hospitals through to aged care facilities and public spaces. Ultra-compact in its footprint means it’s highly manoeuvrable as it easily navigates tight spaces with minimal disturbance while the speed of the machine covers a large area of the floor quickly.

The stand-on design of the T350 gives the operator a clear view of their surroundings and the ability to easily get on and off the machine.

Daytime cleaning applications are made possible with the T350’s quiet-mode, which reduces machine noise levels to as low as 59.7 dBA. Tennant’s detergent free ec-H20 NanoClean technology reduces the impact of cleaning operations on the environment in seven key categories when compared to conventional packaged daily-use cleaning chemicals.

Water consumption is reduced by up to 70 per cent and disposal of cleaning agents into the waste stream is significantly minimised.

“Tennant Company invests 3 per cent of our global revenue each year into innovation,” said Adam Esho, Tennant national sales manager. “The T350 justifies this investment and marks our entry in the stand-on scrubber category. We look forward to taking this product to market and showing our customers.” www.tennantco.com.au 58 INCLEANNZ May 2018

characteristics which enable the restoration technician to achieve reliable results every time.”

Both solutions have been independently evaluated in accordance with BS EN 1650:2008 (mould eradication challenge), TGA Test: hospital grade disinfectant contaminated conditions and the AOAC hard surface carrier test.

“Biosan provides outstanding low-cost dilution rates and excellent cleaning function in disaster restoration scenarios. The beauty of Percide is the way it entirely removes stains caused by the mould and brightens the surface being treated. It also fizzes when it contacts mould, which provides an excellent visual guide.” www.cleaningsystems.co.nz

Proquip NZ adds floor scrubber to Numatic range Proquip NZ has launched the TGB8572 floor scrubber to the company’s Numatic range of floor scrubber driers.

Proquip NZ marketing manager Kerry Boon said: “Designed to clean large areas, the TGB8572 boasts a five hour run time and a 72 cm scrubbing path. This combination produces a 12,600 square metre productivity rate on one charge.

“It also features an 85 litre water capacity, meaning cleaners can spend less time emptying and refilling the tank and finish cleaning tasks sooner.”

Ease of use and maintenance is at the heart of the design for the 8572, adds Boon. The simple controls and colour coded components guide the operator through use, and a flip hinge tank allows for quick and easy access to the GelTec maintenance free batteries.

“The TGB is the perfect fit for a medium size site that needs a reliable and easy to use scrubber.” www.proquipnz.co.nz The TGB8572

Have a news story for INCLEAN NZ? Call Claire Hibbit on +61 2 8586 6140 or email chibbit@intermedia.com.au

ADVERTORIAL

More than cleaning:

TPS keeps Eden Park humming

Providing innovative facility solutions for New Zealand’s largest and most iconic stadium is all in a day’s work for Total Property Services (TPS).

In addition to the event and regular maintenance cleaning, TPS provides carpet cleaning, water blasting and height access services.

“They’re very responsive to anything and I’m very impressed with their service and thoroughness,” says Arthur.

TPS provides facility maintenance services to clients across the country. They have developed an integrated cleaning and maintenance programme to suit the unique needs of Auckland’s Eden Park, which operates functions through the week as well as regular live sporting events.

Innovation and sustainability in mind

Event support Of the tens of thousands of sports fans that descend on Auckland’s Eden Park to watch live sport, few would spare a thought for those working behind the scenes emptying the rubbish and recycling bins, topping up the toilet paper and responding to the unexpected. But that’s the way TPS wants it to be.

Eden Park Facilities Manager Arthur McKay says their events and functions can bring in anywhere between 5,000 and 48,000 people.

“I’m impressed by the way TPS can mobilise so many people for these events.”

Before a major event, up to 40 TPS staff members clean every corner of the stadium – including suites, lounges and public areas – and replenish consumables such as toilet paper, soap and hand towels.

During events, TPS staff ‘patrol clean’, tidying spills and topping up consumables to ensure the event runs smoothly. Then, afterwards, they bring in community organisations to assist with the clean up.

“It’s quite involved and quite a challenge and they do it very well,” says Arthur.

Some notable events and functions TPS has recently worked on include the 2017 British and Irish Lions Tour, Auckland’s inaugural day-night cricket test, numerous international rugby and cricket test matches and former All Black Dylan Mika’s funeral.

Delivering high quality and innovative services is all part of the TPS package. This is evident in the market leading, eco-friendly products used in their cleaning services, the sustainable approach to rubbish disposal, and the leading-edge online tools available for clients to track productivity and communicate efficiently with TPS. When Eden Park approached TPS with an idea to run a zipline across the field, the TPS Phase 1 team led by Thomas Croft sprang into action.

The project involves the design and installation of a 75-metre cable between the North and South stands for punters to ‘fly’ across the stadium, and a rooftop platform for walking tours.

“It’s an inspirational project but it is part and parcel of what we do day in and day out,” says Thomas. www.tps.co.nz

Integrated and specialised solutions Arthur say TPS is Eden Park’s “one stop shop” in helping cover the stadium’s vast facility requirements.

INCLEANNZ May 2018 59

PRODUCTS

Waterless hand cleanser Bactol alcohol gel uses natural emollients to replace the skin’s lipids, which are removed by alcohol. The gel is available in 500ml pump packs or one litre pods for use in manual or infrared hand hygiene dispensers. The natural emollients in the gel maintain skin integrity leaving hands soft and replenished. Developed in compliance with EN1500 testing standard for alcohol-based hand rubs, Bactol is formulated with an alcohol concentration of 70 per cent Ethanol v/v, as recommended by WHO for maximum efficacy.

Ultra-premium toilet tissue The Livi Impressa Luxury three ply six pack is an ultrapremium toilet tissue that is thick, soft and strong. The six pack format offers storage convenience and capacity; it is easier to store (compared to larger bulk backs), while also reducing service costs (compared to single wrapped rolls). All Livi toilet tissue packs are PEFC certified, made from renewable plantation fibre sourced from sustainably managed forests. Made in New Zealand from local and imported materials.

Livi 0800 223 411 www.cottonsoft.co.nz

60 INCLEANNZ May 2018

Traps destr and o bacte ys ria

Powerful multi-use detergent Sudzee sink detergent has a wide variety of uses including hand dishwashing operations in all institutional areas such as hospitals, food service, clubs and restaurants. The highly active biodegradable synthetic wetting agents in the detergent ensures the toughest soils and grease are removed quickly and effectively to leave crockery and cutlery sparkling clean. This high sudsing liquid is delicately perfumed with an apple fragrance and is guaranteed to deliver great cleaning results. Sudzee is available in five litre or 15 litre bottles.

RapidClean 61 2 4721 1993 www.rapidclean.co.nz

Premium tissue and paper range Coastal Products’ deluxe range of paper products is made up of high quality, environmentally friendly tissue and paper to create a more sophisticated washroom environment. The range includes a slimfold paper towel, a compact paper towel plus jumbo and standard toilet tissue. All products in the range are FSC certified, meaning they are made up of material from sustainably managed forests.

Compact, high-output dehumidification

Cleaning Systems 0800 100 117 www.cleaningsystems.co.nz

The Kärcher AFG 100 cleans indoor air more effectively than HEPA filter systems.

The central module is a plasma generator.

Unlike conventional filters, the module uses electrostatic charge to trap and destroy tiny particles such as viruses, bacteria or allergens, without leaving harmful residues, removing up to 99.98 per cent of all airborne pollutants. Ideal for room sizes of up to 100 square metres. Air in a room of 60 square metres can be cleaned completely within just one hour.

Kärcher NZ 0800 527 2437 www.karcher.co.nz

Whiteley Corporation 0800 257 352 www.whiteley.co.nz

The BD2500 LGR dehumidifier is just as rugged as larger units and built with the same Dri-Eaz reliability.

However, its US-engineered design is half the size of other dehumidifiers so it can fit in tight spaces such as bathrooms, kitchens, laundry rooms and attics. Its on-screen display of drying conditions saves time, giving real-time inlet and outlet temperature and relative humidity and grain depression at a glance, allowing users to track the drying progress.

Air purifier for indoor areas

Coastal Products 09 274 5317 www.nicma.co.nz

Fits in tig spac ht es

PRODUCTS

Ready to use floor cleaning system The spray mop pro is a professional, ready to use floor cleaning system that is ideal for fast spot cleaning and cleaning hard floors in small areas where there is limited space for cleaning equipment. Simply fill the handle with a cleaning solution, attach the mop of your choice and clean. The spray mop pro is lightweight and ergonomic in design. No buckets or presses are required when using this system.

Premier Hygiene 09250 0084 www.premierhygiene.co.nz

Light w ergon eight, o desig mic n

Skin protecting moisturiser

Enric h w ed V itamith in E

Bactol moisturiser absorbs quickly and is suitable for use under gloves. Enriched with Vitamin E, pH balanced and lanolin free, the moisturiser is the perfect solution for healthcare workers required to sanitise their hands regularly.

Dry, cracked skin can create the risk of infection and increase the risk of transmission to others. The use of an oil-containing lotion or a barrier cream, three times a shift, can substantially protect the hands of vulnerable healthcare workers. It is available in a 500ml bottle.

Whiteley Corporation 0800 257 352 www.whiteley.co.nz

Fast flat mopping system The ultra speed pro mop is a complete wet flat mopping system that combines intensive microfibre cleaning with a high performance press. The system is so simple that anyone can start cleaning without the need for training. The mop’s press wrings out more water than traditional gear presses, allowing floors to dry faster, which is vital for high traffic areas. This system is lightweight and ergonomic in design, reducing operator fatigue while providing a fast and efficient clean.

Premier Hygiene 09250 0084 www.premierhygiene.co.nz

Foaming soap and sanitiser system The Livi handcare one litre foaming soap and sanitiser system provides up to 2000 hand washes. The soap is tough on germs but gentle on skin with its high quality formulation. Available in three different soap variants: perfumed, food-safe and antimicrobial, with the instant foaming sanitiser completing the range. Comes with easy to install dispenser system.

Livi 0800 223 411 www.cottonsoft.co.nz

Sturdy steam cleaner for healthcare sector The Kärcher SG 4/4 delivers four bars of steam pressure for efficient and hygienic cleaning without additional detergents. Hot steam removes stubborn deposits of grease and oil, lime scale or soap residues, thereby depriving germs and bacteria of a breeding ground.

This sturdy, yet mobile steam cleaner is suitable for use in all areas with special hygiene requirements, especially in the healthcare sector, hospitality industry and food processing facilities.

Kärcher NZ 0800 527 2437 www.karcher.co.nz

All-in-one floor cleaning solution The Sebo Dart system is an all-in-one floor cleaning solution that can be used as an upright vacuum cleaner and high speed floor polisher. Featuring an interchangeable head, allowing the operator to choose between vacuuming and polishing, the Dart system is ideal for use in small and medium sized areas.

The floor polishing option is perfect for hard floors without the use of chemicals or water.

Sebo NZ 09 274 5057 www.sebo.co.nz INCLEANNZ May 2018 61

PRODUCTS

Compact walk behind scrubber dryer The modern design and compact dimensions of the FR 15 walk behind scrubber dryer means it can clean narrow, hard to reach places that other scrubber dryers cannot reach. The batteryoperated machine runs for up to two hours (one hour charging time) and its suction motor guarantees an excellent drying performance. The front knob over the brush head also allows the operator to adjust the angle of clean enabling the FR 15 to perfectly adapt to most working surfaces.

NZ Cleaning Supplies 0800 269 253 www.cleaningsupplies.net.nz

Lightweight adjustable squeegee Sorbo’s adjustable squeegee is perfect for general window cleaning tasks. Extruded from aluminium alloy, the channel is extremely rigid, strong and also lightweight. Due to its straight-line rigidity the channel applies even pressure from end to end, assuring streakfree windows. As with other Sorbo products, the squeegee features a distinctive cross-sectional profile. See the adjustable squeegee at Filta Cleaning Products’ stand at this year’s CleanNZ Expo.

our h e On arging ch ime t

Filta Cleaning Products 0800 345 828 www.filta.co.nz

Fast acting toilet bowl cleaner Superbowl has been specifically designed to clean toilet bowls, including the rim, bowl and seat.

Superbowl can easily and quickly remove different soils and stains from toilets and urinals including rust, scale, hard to remove toilet stains and algae growth. It is septic safe and safe to use on porcelain, stainless steel, tiles and most surfaces. Superbowl is available in one and five litre bottles.

Whiteley Corporation 0800 257 352 www.whiteley.co.nz

Professional laundry liquid Persil professional laundry liquid provides optimum stain removal with no residue. The enzyme formulation penetrates fabrics and dissolves tough stains, including grease, red wine and lipstick, leaving clothes fresh and clean. Optical brighteners also lift whites and brighten colours. Designed to give outstanding whiteness and brightness in all water temperatures, the laundry liquid is suitable for use in front and top loaders.

Diversey 0800 803 615 www.diversey.com

Ultra-flat nozzle for universal use

Trojan is a heavy duty alkaline liquid cleaner formulated to cut through built-up grease and kitchen soil. It will strip away grease on hoods, vents, ovens and kitchen floors. Trojan is effective in hard and soft water and is particularly effective in the removal of heavy soil deposits. It is free rinsing to ensure a nonslip finish with high dilution rates making it very cost effective.

Trojan is available in five litre or 15 litre bottles.

The RD 285 Designation ultra-flat vacuum cleaner mop has soft touch wheels, a sealing lip at front and rear for enhanced suction and an integrated furniture guard to protect against damaging surfaces. The extra-flat design enables cleaning in confined spaces, against walls and under furniture with little effort required.

The universal head vacuums both hard floor and carpet meticulously.

The Designation can be equipped with a microfibre mop attachment for additional benefits, including removal of stubborn dirt on hard floors during suction.

RapidClean 61 2 4721 1993 www.rapidclean.co.nz

Filta Cleaning Products 0800 345 828 www.filta.co.nz

Heavy duty floor cleaner

62 INCLEANNZ May 2018

PV - A - 180329 - Inclean NZ - CleanNZ

BUILT FOR PERFORMANCE Pacvac’s commercial backpack vacuum cleaners are the professional cleaning industry’s number one choice for high performance products, creating significant productivity gains and delivering cost reductions. For more information visit www.pacvac.com Proudly being showcased by Filta Cleaning Products Ltd at Stand 134.