INCLEAN - New Zealand November 2018

DELIVERING SUSTAINABLE HYGIENE INFORMATION

November 2018

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November 2018

Events Calendar 2019 The Cleaning Show March 19 - 21 The Cleaning Show is the UK’s major event for the cleaning and hygiene sector. www.cleaningshow.co.uk

Interclean Istanbul

page 14

Contents

April 10 - 12 Interclean Istanbul 2019 will be held at the Istanbul Congress Center. www.intercleanshow.com/en/istanbul

Pulire May 21 - 23 Verona will play host to Italy’s largest trade show for the professional cleaning industry. www.pulire-it.com/en/

06 Industry

Australasian Restoration Industry Conference

10 Sustainability

June 12 – 14 RIA’s Australasian Restoration Industry Conference will be held at Novotel Twin Waters, Sunshine Coast. www.restorationindustry.org

22 Distribution 26 Carpet and Restoration

CMS

32 Marketing

September 24 - 27 CMS is an international trade fair for cleaning systems, building management and service. www.cms-berlin.de/en/

37 Products

CMS World Summit 2019

30 Management

page 22

September 25 - 26 Taking place parallel to CMS Berlin 2019, the CMS World Summit will gather leading minds from the cleaning industry in Berlin. www.cms-berlin.de/en/

ISSA Cleaning & Hygiene Expo Australia October 23 - 24 The ISSA Cleaning & Hygiene Expo will be held at the Melbourne. Convention & Exhibition Centre. www.issacleaninghygieneexpo.com

Waste Expo Australia October 23 - 24 The premier event for the waste and resource recovery industry will be co-located with the ISSA Cleaning & Hygiene Expo. www.wasteexpoaustralia.com.au

Editor’s note In recent years the concept of sustainability in the cleaning and facilities management services industries have moved away from purely ‘green’ products and taken a more holistic approach – encompassing not only environmentally responsible products but also building wellbeing, waste management, indoor air quality and corporate social responsibility.

A report produced by sustainability consultancy Proxima found integrated reporting is becoming more mainstream in NZ, with more than three-quarters of the value of the NZX reporting on sustainability.

This rise in corporate social responsibility is also being witnessed in the cleaning industry, with many businesses extending a growing focus on sustainability into their suppliers and supply chain. More companies are looking to align themselves with other brands that share their ethics and ethos. As part of our sustainability focus this issue, Sustainable Business Network’s Samuel McGlennon explains how cleaning suppliers can positively contribute to their clients’ sustainability goals (read this article on page 10).

Environmental Choice New Zealand’s Francesca Lipscombe examines some of the ways organisations have taken on the challenge of sustainable businesses practices and found solutions; while Dr Denis Boulais explores the concept of ‘green HR’ and shares his own research findings into what HR management strategies may improve environmental management systems.

Taking an international perspective, Stephen P. Ashkin weighs in on John Elkington’s decision earlier this year to recall the term ‘triple bottom line’ which 25 years ago redefined what sustainability was all about it. Read what Ashkin thinks this means for the cleaning industry on page 20.

Also in this issue is our wrap-up of the Rapid Group’s annual conference in Auckland, and Rosemary-Pritchard Lundy provides an in-depth update on methamphetamine testing and what it means for the remediation industry.

As this is our last issue for 2018, Samantha, Lizzie and I would like to say thanks to our readers, advertisers and regular contributors for your ongoing support this year. We have some new initiatives in the pipeline for both our New Zealand and Australian publications in 2019 – including a new website – and we look forward to working with you and bringing you the latest industry news in 2019.

Happy reading!

Claire Hibbit Editor

Next issue February INCLEAN NZ 2019 FOCUS: Technology INCLEAN looks at the rise of digital management systems and on-demand cleaning applications and how these technologies are reshaping the future of the sector. This issue will also feature interviews with industry leaders on trends, challenges and predictions for the year ahead.

Published: 30th January, 2019 Editorial deadline: 13th December, 2018 Advertising deadline: 9th January, 2019 Advertising material deadline: 14th January, 2019

4 INCLEANNZ November 2018

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INDUSTRY

ISSA Cleaning & Hygiene Expo reports record attendance The ISSA Cleaning & Hygiene Expo achieved record attendance this year, with the two-day event reporting a 31 per cent increase in visitors on last year.

Held at the International Convention Centre in Sydney, the second annual ISSA Cleaning & Hygiene Expo reported a 15 per cent increase in show exhibitors and 18 per cent increase in floor space.

This year’s trade event also saw a significant boost in international attendance, with 16 countries represented including Malaysia, Singapore, Spain, Netherlands, Germany and China.

For the first time in its local history the ISSA Cleaning & Hygiene Expo featured a dedicated carpet and restoration wing, as well as two education theatres – the ISSA Speaker Theatre and the SRCP Speaker Theatre.

The ISSA Speaker Theatre focused on the general cleaning, health, and sanitation industry, while the inaugural SRCP (Specialised Restoration & Cleaning Professionals) Speaker Theatre centred on carpet care, remediation and restoration.

Lauren Micallef, ISSA Oceania manager, said the success of this year’s show proves the event is building momentum and growing national interest.

“We heard from many exhibitors and attendees that they felt this year’s event was ‘bigger and better’. We seem to be building outstanding momentum and growing national interest. It is fantastic to see the industry really getting behind this expo.” www.issacleaninghygieneexpo.com

NZ Cleaning Supplies eyes new categories NZ Cleaning Supplies is preparing to add new categories and as many as 60 new lines to its product range, including industrial scrubbers, sweepers and eco-friendly packaging.

NZ Cleaning Supplies launched a limited range of industrial sweeper and scrubbers three months ago but will introduce between 10 and 15 new lines from February 2019.

Also expected to be launched next year is its new compositable and bio-degradable packaging, which will include between 50 and 60 lines.

Ebin Sebastian, general manager of NZ Cleaning Supplies, said the business’ category expansion has been driven by an influx of cleaning contractors moving specialty services, such as window cleaning and general maintenance, in-house.

“We’re getting a lot of demand from existing contactors. They’re expanding their businesses, so we have to expand with them,” Sebastian said.

NZ Cleaning Supplies also plans to extend its range of protective clothing and safety equipment following its partnership with Australia-based Prosafety Gear.

“We have been working with Prosafety Gear for the past year, but now we’re planning to offer the whole range of safety gear in New Zealand.”

The Auckland-based company has also grown its management team. New appointments include Alison Anthony as account manager, Neil Beasly as NZ Cleaning Supplies’ Wellington-based senior account manager and Luke Hurn has joined the company as training manager. www.cleaningsupplies.net.nz

6 INCLEANNZ November 2018

From left: Craig Newton and Bruce Lees

Rapid Group appoints country manager for NZ Rapid Group has appointed Craig Newton as country manager of New Zealand as the cooperative’s expansion continues to gather pace.

Based in Wellington, Newton has previously held senior sales and management roles in Asia, Australia and NZ with Nilfisk, Godfreys, Royal Touch Paper Products and most recently, Central Cleaning Supplies.

Newton told INCLEAN NZ he is confident the Rapid business model under New Zealand ownership and management will be successful.

“Even in the short tenure of one year, the NZ members are already very committed to the brand. The focus for me is to bring the supply channel and membership together.”

The Rapid Group entered the NZ market in 2017 and has built its network to 11 members over the past 12 months.

In Australia, the Rapid Group has more than 55 members, with its footprint a mixture of RapidClean branded sites and independently-operated sites.

RapidClean NZ members remain fully owned NZ businesses.

“The Rapid Group has been so successful in Australia because the business structure and marketing of the brand is really cemented. I want to replicate that here and I believe once we do we can grow quite quickly.”

According to Newton, Auckland, Wellington and Central North Island will be target areas for new sites to help solidify the brand, adding the company is aiming to add as many as four members over the next 12 months. www.rapidclean.co.nz

Read more about the 2018 Rapid Group conference on page 22

INDUSTRY

OCS NZ releases sustainability report Novotel Twin Waters, Sunshine Coast

RIA will host the 2019 Australasian Restoration Industry Conference at Novotel Twin Waters on the Sunshine Coast on 12 June – 14 June, 2019.

The three-day event will include educational sessions, optional accredited training courses and networking events.

The conference sessions will focus on technical restoration content, with international educators and speakers from Asia, Canada, USA and Europe to present. The event will conclude with the RIA Gala Dinner, where the 2019 RIA Lifetime Achievement Award will be presented.

RIA’s Ross Riek said the goal of the 2019 Australasian Restoration Industry Conference is to further attendees’ technical knowledge.

“Our goal is to have attendees walk away furthering their technical knowledge on various aspects of restoration, enjoy a fantastic venue and the festivities the Sunshine Coast has to offer,” Riek said.

More information about the event will be released from December 2018.

OCS New Zealand has released its 2017 Sustainability Report as part of its wider strategic objective to be the most environmentally sustainable cleaning business by 2020.

According to the report, the 2017 calendar year saw OCS and its hygiene division, Cannon New Zealand, continue year-on-year growth with revenue up 5.3 per cent on 2016 to more than $145 million. The company also grew its branch network, opening two new sites in Albany (North Auckland) and Auckland Airport, taking its total network to 25.

OCS ANZ managing director Gareth Marriott said over the last four years, the company has made significant progress in identifying opportunities to reduce its potential impact under its sustainability framework.

“Sustainability is a long-term commitment, and it is a journey that we are proud to be a part of. We have made some excellent progress over the last two years and look forward to continuing this trend in the coming years.”

OCS NZ anticipates between 8-10 per cent revenue growth in 2018 and is aiming to increase employee numbers to more than 4500.

Marriott said while the key sustainability focus will continue to be their people, it is not without its issues. “One of our major challenges in 2017 has been the retention of front-line team members. It is important we continue to focus on employee engagement and on educating our clients and the wider community about the value of our front-line team through initiatives such as Thank Your Cleaner Day.”

www.restorationindustry.org

www.ocs.com/nz

Date set for 2019 Australasian Restoration Industry Conference

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INDUSTRY

Thank Your Cleaner Day ends 2018 on a high note for BSCNZ Building Service Contractors of New Zealand (BSCNZ) CEO Sarah McBride shares highlights from New Zealand founded social initiative Thank Your Cleaner Day, and outlines what’s in the pipeline for BSCNZ in 2019.

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This year Thank Your Cleaner Day for the BSCNZ and its members was another great success. This great New Zealand initiative, inspired by a cleaner, has gathered significant momentum and is now celebrated in 20 countries internationally.

This year’s event caught the interest of mainstream media, increasing the exposure of the day and its importance. Seven Sharp endorsed the efforts of Thank Your Cleaner Day and interviewed Fale, the cleaner who inspired Michelle Boag to come up with the concept behind the day. Thank you to Lance Pattullo from City Cleaning for organising the interview and for sharing the Thank Your Cleaner Day idea with BSCNZ. Shashika from Millennium Group and myself were also interviewed on The Café TV3. This provided a great opportunity to talk about the work of the BSCNZ and its members. I highlighted the fact BSCNZ members have been independently audited, adhere to a code of practice and pay above minimum wage. Shashika shared his story regarding his advancement within the industry and why he and other cleaners throughout New Zealand appreciate Thank Your Cleaner Day. A sincere thank you for the ongoing support Kärcher continues to show for this wonderful day. Members once again came up with unique ways to recognise the day. OCS New Zealand ran a great radio campaign that saw one very lucky cleaner nominated on radio receiving a gift from OCS for their hard work.

BSCNZ also organised 1500 gift boxes to be packed and delivered to cleaners nationwide. This would not have been possible without the generous support from NZ Cleaning Supplies, Careerforce, Tork, Diversey and Rentokil Initial. The boxes not only helped make the cleaners feel appreciated but provided work for Altus Enterprises, an organisation that employs disabled individuals.

The focus is now on planning for 2019! And there will be many fantastic events to look forward to. BSCNZ are proud to announce a new nationwide event – the BSCNZ Roadshow. The training roadshow will run in Auckland, Hamilton, Wellington, Dunedin and Christchurch in June and July 2019. The theme for the roadshow is, ‘Keeping safe at work’ and will be targeted at cleaning contractors and supervisors.

The BSCNZ conference will take place on 17 and 18 September, 2019. The aim of the conference is to create an industry event which will motivate and assist management in the pursuit of excellence.

Further information about both the roadshow and conference will be available through the BSCNZ website early next year.

On behalf of the BSCNZ I would like to wish readers a happy and safe Christmas and look forward to connecting with you all in the New Year! www.bsc.org.nz 8 INCLEANNZ November 2018

City Cleaning Servi

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Fia and Pou Moemouso – Westferry Property Services

Gift boxes on display at Westferry Property Services

SUSTAINABILITY

Conscious cleaning Companies are asking their cleaning contractors tougher questions about sustainability. The Sustainable Business Network’s Samuel McGlennon* shares what you need to know to secure the pick of the work.

Many businesses in New Zealand are extending a growing focus on sustainability into their suppliers and supply chain.

This includes cleaners, alongside property management and other services. This paradigm shift in procurement means enlarging the picture and no longer hiring just on price and a minimum standard of service.

As cleaning companies, client businesses increasingly want to ensure the way that you do what you do lines up with their companies’ ethics and ethos.

There are a number of regrettably common issues in the cleaning industry. The industry was earmarked for further investigation in a 2016 report, still the most comprehensive study of modern slavery issues within New Zealand. Worker Exploitation in New Zealand: A Troubled Landscape1, was led by Dr Cristina Stringer from the University of Auckland. The cleaning industry was also the subject of a recent ‘blitz’ by the NZ Labour Inspectorate2. This ran from late 2017 into early 2018.

Well informed businesses are increasingly aware of these developments. They are alert to the danger of workers receiving below-minimum pay wages, unfair and illegal contracts and visa breaches. They know robust safeguards are needed and even companies with sound reputations may fall short not only on detail but aspiration.

If you’re reading this magazine it’s highly unlikely you are knowingly running that kind of operation. But these days the best businesses go further than meeting minimum legal standards. Doing so will help attract and keep the kind of customers you want to work with. It will keep your business viable as expectations change.

The products and materials used by cleaners have also come under increasing scrutiny in recent years. Cleaning – for the time-being at least – involves chemicals. Many of these have known effects on 10 INCLEANNZ November 2018

people’s health. They can be flushed down drains and toilets, where they ultimately end up being a part of waste water running to sea.

There are well-established ‘eco’ alternatives for all major products used by cleaning companies. More and more clients will stipulate their use. Environmental Choice New Zealand (ECNZ) has a range of approved cleaning chemicals and hygiene products. So does the Asthma Foundation, with its ‘Sensitive Choice’3 range. For paperbased products, such as paper towels and toilet paper, multiple eco-alternatives are available (generally using certified paper, recycled paper, or paper made from non-tree-based materials). Microfibre cloths should be used instead of cotton cloth.

Why consider sustainability?

Cleaning suppliers can positively contribute to their clients’ sustainability goals. They can support better outcomes for people, planet, community and business ethics.

The flipside of this is risk. Cleaning suppliers may be introducing the risk of unethical and illegal practices to a client business. Or the way they operate can cut against the business’ brand. Imagine if the company cleaning eco-store’s premises didn’t use its range of plantbased products? Or if a leading asthma society was cleaned in a way likely to trigger their client’s allergies?

Another key consideration for companies is employee health. Many businesses explicitly emphasise the care they take with their employees as a core value of their organisation. Taking a precautionary approach to staff exposure to potentially harmful cleaning agents is a way of making good on those commitments. Similarly, many businesses propound ‘good neighbour’ type values. They commit not just to using responsible environmental practice in their own work, but also to promote it wherever possible.

SUSTAINABILITY

“Cleaning suppliers can positively contribute to their clients’ sustainability goals. They can support better outcomes for people, planet, community and business ethics.”

The sort of questions you could be asked You might find increased scrutiny of cleaning products and processes takes the form of a formal check-list. Or it might just be a conversation with the potential client. To be in with a chance to gain work from clients with a concern about your environmental and social performance it pays to have as much of this information ready to share as possible. Indeed, transparency is increasingly regarded as a value in itself. Refusal to answer questions on dubious ‘commercial confidentiality’ grounds is unlikely to win points.

One of the easiest ways to set minds to rest is accreditation. For example, The Environmental Choice New Zealand Standard for Cleaning Services (EC-45-18), provides clients with a robust third party certification on your practices.

The specification focuses on minimising the use of chemicals, proper collection and disposal of waste and proper safety training

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and protection for cleaning staff. It means only buying chemical cleaning products, sanitary paper products, soaps, toiletries and other consumables licensed by ECNZ. Plastic packaging of cleaning products must be refillable where possible and recyclable. Chemical products must be bought in quantities that minimise packaging waste, where feasible.

You can also expect to be asked increasingly detailed questions about how you give back to your local community. Clients will want to know more about how you use energy. They will ask about how you recruit and look after your staff – including what you pay them.

While this may seem disconcerting at first, it is to be welcomed.

It’s another sign that the days are on the way out when clients see cleaning as out of sight and out of mind.

Instead cleaners are being asked to make ‘having their own house in order’ a feature of their business pitch. The returns are promising – more business, better client relationships and happy employees. www.sustainable.org.nz

The SBN will soon publish the Smart Procurement Guide to Cleaning Services, drawing on the expertise of its member cleaning businesses. The guide is aimed at making it easy for NZ businesses to understand and procure better and more sustainable cleaning. * Samuel McGlennon is a procurement advisor at The Sustainable Business Network.

1 https://www.workerexploitation.com/report 2 https://www.incleanmag.co.nz/2017/11/labour-inspectorate-plans-blitzcleaning-industry/ 3 https://www.asthmafoundation.org.nz/about-us/sensitive-choice

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SUSTAINABILITY

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Doing the right thing ˇ

Environmental Choice New Zealand’s Francesca Lipscombe* examines some of the ways organisations have taken on the challenge of sustainable businesses practices and found solutions.

This quarter’s theme deals with our bread and butter as an organisation – the whole area of sustainability and green cleaning.

Cleaning is certainly a sector where being “green” is increasingly a “need to” rather than a “nice to”.

Research tells us each year a growing majority of consumers are favouring products and services from companies that act ethically and responsibly towards the environment. And employees are also increasingly seeking workplaces that are ethical and responsible.

In tackling dirty or contaminated areas and surfaces, cleaning businesses need products that work to remove the grime effectively.

But these products are now also expected to be environmentally preferable. Finding cleaning products that meet both those requirements can be a challenge.

“Research tells us each year a growing majority of consumers are favouring products and services from companies that act ethically and responsibly towards the environment.”

12 INCLEANNZ November 2018

In this column I’d like to pay tribute to those organisations who have taken that challenge on board and found solutions. Thirteen providers of environmentally preferable cleaning products and two companies who provide environmentally preferable cleaning services have achieved an Environmental Choice New Zealand (ECNZ) licence.

Our customers with licenced products face a stringent verification process for the cleaning products they develop and sell – and that’s not just about the chemicals inside the containers but across their whole life-cycle.

Of course, the chemicals and other raw ingredients are an important factor but being ECNZ licenced also requires environmentally preferable manufacturing processes, careful consideration of waste and energy use and the packaging must also meet demanding standards. Ensuring the product is fit for purpose and provides consumers with instructions on it’s safe use are also factors.

And licensees need to pass a regular annual review, as well as occasionally refine the products to meet additional industry requirements or changes.

Our licensees put in the “hard yards” because they believe it is the right thing to do. And they must compete with many other products that haven’t met reputable environmental standards, or, worse, make unsubstantiated claims that lull consumers into believing their products aren’t harmful – otherwise known as greenwash.

There is a persistent trend for such manufacturers to badge their products “natural”, when in fact that adjective tells you nothing about the environmental benefits of the product or it’s fitness for purpose.

Arsenic is natural, so is formaldehyde – but both are highly toxic.

I also want to commend our licensees for taking their environmental and sustainability commitment beyond the product level. Cleaning

SUSTAINABILITY

involves processes and other activities that also have an impact on the environment and can be more sustainable.

Our licensees sign up to a demanding range of responsible policies and procedures relating to the cleaning equipment they use, the vehicles they drive (and how they drive them), and their waste and energy management in support of their customers.

Supported by science It’s refreshing to see the extent to which the science emerging in the industry supports the will of these companies to do the right thing.

From the development of less harmful cleaning substances to the use of more effective cloths, there are increasingly workable alternatives to the potentially harmful cleaning approaches of the past.

Our licensees are still effectively pioneers, however; there isn’t as yet a mandate by our political masters to do the right thing in terms of leading change towards more environmentally preferable practices and products in the cleaning sector. But that may change, with the government in New Zealand now incorporating an active element of Green Party policy and a number of Green politicians in ministerial roles relating to the environment.

We would still argue for there to be more government action around sustainable procurement, and greater use of our ecolabel to achieve better environmental outcomes for the country. We have recently seen enlightened policy developments relating to cleaning services and products from the likes of Auckland Council, which is truly heartening. We look forward to more local authorities showing

central government the way, and we are optimistic of further improvements in that area.

In the meantime, if you want to support organisations that really have gone the extra mile to be more sustainable, then look no further than these brave and responsible brands: Advance Nature, Bio-Zyme, Care4, Crest Clean, Earthwise, Eco Group NZ Ltd, EcoPro Cleaning Co., Ecostore, Green Earth, Green Kleen, Kemsol Green, Pacer, QualChem, Staples Sustainable Earth. www.environmentalchoice.org.nz

Francesca Lipscombe is general manager of the New Zealand Ecolabelling Trust which administers the Environmental Choice New Zealand ecolabel on behalf of the New Zealand Government. *

“From the development of less harmful cleaning substances to the use of more effective cloths, there are increasingly workable alternatives to the potentially harmful cleaning approaches of the past.”

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SUSTAINABILITY

Green HR Denis Boulais* shares his research findings into what HR management strategies may improve environmental management systems.

The adoption of environmental management systems and compliance to the relevant environmental management standard (ISO 14001) is continuing to increase across the globe.

It has been shown that the benefits associated with this adoption include improved organisational culture, more efficient operational performance, enhanced teamwork, and in many cases cost reductions.

This, in line with the latest environmental management standard, is causing organisations to further analyse risks and opportunities in this area leading to improved environmental management systems.

The term ‘Green HR’ is being used more and more frequently nowadays. It essentially means the use of human resources policies to promote the sustainable use of resources within business organisations and more generally promote the cause of environmental sustainability.

This had lead me to conduct some research into what HR management strategies may improve environmental management systems.

My research is summarised below with references provided for further reading.

Recruitment It was found by survey research that an organisation’s ethical behaviour may be favoured by its workforce. The survey identified that respondents would prefer employment with an ethically sound firm such as the Cancer Council than a cigarette company even if wages were less (Frank, 2003).

Another study identified ethical organisations attracted responsible employees. Given the choice of employment with a socially responsible organisation as opposed to a non-socially responsible organisation – new recruits would rather join a green organisation where wages where similar between the organisations (Brekke and Nyborg, 2008).

Another study examined the strength of an organisation’s commitment towards environmental sustainability. According to the research, it was identified that when an organisation takes a strong positive stance on environment, then more job applications are received and candidates are more likely to accept job offers (Bauer and Aiman-Smith, 1996).

Reward A study of 16 companies across five countries identified that where employees were offered green reward incentives, employees were more inclined to follow green management principles (Taylor et al.,1992).

14 INCLEANNZ November 2018

In another study, employees at a large chemical company were surveyed to ascertain the impact of pollution control and employee involvement. It was found employees were more motivated to propose innovative waste management ideas where incentivised with rewards (Denton, 1999).

Training Data collected from 91 organisations in Brazil identified that motivation, recruitment, and rewards are important human dimensions which led to improved implementation of green management principles (Jabbour et al.,2010).

Another study examined nine ISO 14001 certified organisations via interviews. It was identified good green management practice was linked with good organisational culture, training and teamwork.

This study also identified strong relationships between environmental management training and higher levels of commitment across the organisation (Teixeira et al.,2012).

Another study examined the importance of environmental training on business value. Two different organisations were compared to identify the effectiveness of a general environmental training program.

One organisation conducted the training and the other organisation didn’t, despite this however the level of environmental knowledge was still the same between the two organisations. From this is was concluded that environmental training courses need to be specialised and customised to the respective organisation with methods in place to evaluate the effectiveness of the training (Perron and Cote, 2006).

Empowerment One study aimed to establish the impact of empowerment of employees and its link to an organisation’s environmental

“Another study identified ethical organisations attracted responsible employees.”

SUSTAINABILITY

performance. The study identified that training, empowerment and teamwork had a positive impact upon the environmental performance of the organisation (Daily et al., 2012).

Another study aimed to determine a manufacturing organisation’s internal drivers relating to environmental awareness. The study identified that promotion of an effective environmental management program is dependent upon the level of feedback that is returned in relation to environmental issues. It was concluded that feedback improves employee awareness of their environmental responsibilities (Chinander, 2001).

Conclusion It is evident some management practices can improve environmental awareness and be of benefit to both an employer and an employee.

Some of the benefits of applying management principles to environmental management include: • Becoming an employer of choice • Improved environmental innovation • Improved organisational culture • Improved green training programs • Improved feedback channels It is hoped this small research analysis of the link between human resources and environmental sustainability has been of interest and may assist in the improvement of your environmental management system. www.broadlex.com.au

*Dr Denis Boulais is national safety manager at Broadlex Services

References • Bauer. T. N and Aiman-Smith. L (1996). Career choices: the influences of ecological stance on recruiting. Journal Business and Psychology. 10:445-458.

• Bekke. K. A and Nyborg. K (2008). Attracting responsible employees: green production as labor market screening. Resource and Energy Economics. 30:509-536.

• Chinander. K. R (2001). Aligning accountability and awareness for environmental performance in operations. Production and Operations Management. 10:276-291.

• Daily. B. F (2012). The role of training and empowerment in environmental performance: A study of the Mexican maquiladora industry. International Journal of Operations and Production Management. 32:631-647.

• Denton. D. K (1999). Employee involvement, pollution control and pieces to the puzzles. Environmental Management and Health 10:105-111.

• Frank. R. H (2003). What Price for Moral High Ground? Ethical Dilemmas in the Competitive environment. Princeton University Press.

• Jabbour. C. J. C , Santos. F. C. A, Nagano. M. S (2010). Contributions of HRM throughout the stages of environmental management: methodological triangulation applied to companies in Brazil. International Journal Resource Management. 21: 1049-1089.

• Perron. R. P and Cote. J. F (2006). Improving environmental awareness training in business. Journal of Cleaner Production. 14:551-562.

• Taylor. S. R (1992). Green management: The next competitive weapon.

Futures. 24:669-680.

• Teixeira. A. A, Jabbour. C. J. C, and Jabbour. A. B. S (2012). Relationship between green management and environmental training in companies located in Brazil: A theoretical framework and case studies. International Journal of Production Economics. 140:318-329.

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SUSTAINABILITY

Recalling the triple bottom line Twenty-five years ago John Elkington coined the term “triple bottom line” (TBL) and redefined what sustainability was all about. This year Elkington announced he was recalling the term, stating it was time to rethink the concept. Stephen P. Ashkin weighs in on what this means for the cleaning industry.

Twenty-five years ago, author and sustainability advocate John Elkington coined the term “triple bottom line” (TBL) and redefined what sustainability was all about.

TBL was designed to replace the original, 1987 definition of sustainability created by the United Nations Brundtland Commission.

The Commission defined sustainability as “meeting the needs of the present without compromising the ability of future generations to meet their own needs.”

According to Elkington, TBL is framework designed to evaluate a company’s profits and losses when it comes to its impacts on people, planet, and profits. These three terms reference the following: • The People component refers to fair and equitable business practices involving company workers along with steps to give back to the local community.

• Planet essentially refers to a company’s endeavors to “do no harm” when it comes to the environment.

• Profits have nothing to do with limiting a company’s revenue. To the contrary, it focuses on ensuring a company is profitable while also employing fair and honorable business practices.

However, Elkington announced in June 2018 he was “recalling” the term triple bottom line. His reason? Sustainability has essentially become an accounting term.

“It is no longer being measured in terms of the well-being of billions of people and the health of our planet,” Elkington said. “The sustainability sector’s record in moving the needle on those goals has been decidedly mixed. While there have been successes, our climate, water resources,

oceans, forests, soils, and biodiversity are all increasingly threatened. It is time to either step up—or to get out of the way.”

So, if TBL is being recalled and the UN’s definition of sustainability is now considered old hat, what does sustainability mean today, and more specifically, what does it mean for the professional cleaning industry in Australia and around the world?

Efficiency Efficiency, as we are using the word here, is a long-term strategy that addresses the need to reduce consumption and waste while still meeting the requirements of an organisation. This is important because if an organisation doubles in size, it is not unreasonable to expect it to use more resources. Therefore, the key is how efficiently those additional resources are used.

Efficiency is one of the first and most important steps on the journey toward sustainability. Not only does it help reduce an organisation’s environmental impact, but it typically saves the company money as well.

We have already witnessed efficiency at work in the professional cleaning industry. Recently I worked with a distribution company to help them reduce consumption and by so doing, reduce costs. The program consists of three key elements: • Technology: Distributors involved with the program had access to a sustainability dashboard tool that monitored fuel, water, energy use, and other metrics, while also providing instruction on improvements distributors can make to lower their operating costs.

• Benchmarking: Benchmarking refers to two types of information: historical data, and current data, showing how things are today when it comes to the use of fuel, energy, water, and other resources.

• Awards: One of the key aspects of the program is it also distinguishes those distributors that have been able to reduce consumption, become more sustainability focused, and reduce operating costs.

Efficiency and contract cleaning We now have an overview of how one major distributor managed to become more efficient in their business operations, and by doing so, reduce consumption and lower operating costs. Some of these steps can be used by cleaning contractors. However, distributors are focused on selling products, whereas contractors are focused on providing services. That means contractors will need to take different steps to become more efficient. Among them are the following:

Conduct floorcare audits Carpet cleaning and floorcare are labour intensive and require the use of many different types of cleaning solutions and water. Contractors should work with their customers to conduct a floorcare audit. The audit will determine which carpeted and hard-surface floor areas need the most and the least attention, along with the types of cleaning attention they need, such as extraction, strip and refinish, or no floor finish. By spending more time on those areas that need more frequent attention and less on other areas, not only is consumption reduced, but so are labor costs, which helps reduce operating costs overall.

16 INCLEANNZ November 2018

SUSTAINABILITY

“Efficiency is one of the first and most important steps on the journey toward sustainability. Not only does it help reduce an organisation’s environmental impact, but it typically saves the company money as well.”

Use more sustainability-focused products For example, using cold water for carpet extracting requires less energy; using dry carpet cleaning methods eliminates the millions of gallons of water used to clean carpet; microfiber cloths and mop heads are much more efficient, using less chemical and water, than terry cloth and string mops.

Sustainability color coding When cleaning contractors arrive at their client’s facilities to clean, they often find overhead lights are on, computers and other electronics are on, vending machines are operating, HVAC units are still running, and more. This practice is an inefficient use of energy, and it’s costly. To help, some contractors have worked with building managers to color code each of these devices. A green dot on a device, for example, may mean leave it on; if a blue dot is noted, turn it off; if a yellow dot, ask if the system is to remain on or look for specific instructions. Possibly the device is to be left on Monday through Friday but turned off on the weekends.

The Whys

Recycling programs

There are many more examples we could discuss of how cleaning contractors can operate more efficiently and sustainably. But some may question why taking these steps is even necessary. The first reason we have already mentioned: efficiency invariably results in cost savings.

But the second reason is that efficiency and sustainability will be the door openers for cleaning contractors in the coming years. Some countries around the globe are implementing new regulations to further sustainability, and many organisations and entire business sectors are leading the way. When hiring cleaning contractors or any vendors, these sustainability-focused organisations want all their vendors to be on the same sustainability team.

Contractors should take the lead in helping their clients develop and advance recycling programs for their facilities. Further, they should investigate ways to reduce waste, especially of non-recyclable materials.

Stephen P. Ashkin is founder of the Green Cleaning Network and president of The Ashkin Group. He can be reached at steveashkin@ashkingroup.com

IoT While the Internet of Things is still in its infancy in professional cleaning, some IoT-controlled floor machines, for example, may be able to use water and cleaning solution more efficiently.

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INCLEANNZ November 2018 17

SUSTAINABILITY

Sustainability in the cleaning industry Sustainability in business can be the ultimate win-win achievement for shareholders, consumers, and employees, writes Clean Planet chairman Mark Houghton Brown.

If sustainability is – famously – about satisfying the needs of the present without compromising the future, then it can seem rather an obscure concept. After all who is really measuring what, and how can any one of us make a difference on a planet of nearly 8 billion people all struggling to make a living in a highly competitive environment, and why is it even important?

The concept of sustainability is usually composed of three pillars: economic, environmental and social – also known informally as profits, planet and people, and has emerged as a major component of corporate ethics.

Hopefully these days there’s not too many climate change deniers among the readership, so I won’t need to persuade anyone that in order to stop catastrophic global warming then carbon emissions need to be stabilised in a few short years.

Easier said than done, but everyone has a stake in this. We all know that we can’t keep filling the seas with plastic. Every family knows someone who suffers from ill health due to environmental pollutants, whether its asthma or allergies, or something more serious like cancer.

Over the past decade sustainability has moved from the margins to the mainstream of everyday consciousness, and there’s real economic benefits to be gained when its consciously integrated into business operations.

Community

Brand

• Social and environmental - How can we contribute to our community? What can we as a company give back to our local community through sponsorship or developmental programs? Can we use eco-friendly processes or products?

• Economic - Can we pitch our pricing at levels which are fair and allow reasonable margin for the company while providing a decent standard of living for the team? As an industry we need to be doing more to engage and encourage consumers that cleaners need to receive the Living Wage.

• Greenwash - There’s been an explosion of products marketed as “green”, “environmentally- friendly,” and “natural”, which are labels with no legal meaning. Are we sure that certifications are genuine?

We as an industry can have a significant impact on sustainability as through our services we touch virtually everyone. We must ensure our policies and practices demonstrate commitment to application and consumer education. And while none of us are perfect, modern consumers are sophisticated, and information is readily available online, so a lack of authenticity can be cruelly exposed.

Many consumers consider a company’s impact on the environment in deciding where to purchase goods and services and are more likely to purchase from enterprises that practice sustainable habits. Many are favourably predisposed to those showing positive track records in personal, social, and environmental values and that actively support their communities: businesses can do well by doing good.

Productivity Efficient operations streamline effort and conserve resources, which tends to enhance employee productivity and reduce costs. Explicit company-wide initiatives can motivate savings across a whole suite of measures.

Compliance Regulations to protect the environment are multiplying; integrating sustainability into your business will position it to meet changing regulations in a timely manner and can introduce awareness & systems which will stand the organisation in good stead.

18 INCLEANNZ November 2018

From employees to investors, people like to be associated with the positive; nobody wants to be linked to ecological disasters and social welfare scandals. Respect for the environment and for employees will attract the calibre of people whom you want to employ, and the funds needed to expand

Profit Research seeking practical recommendations “to capture value from sustainability” reveals that companies with high ratings in environmental, social, and governance factors outperform the market in medium and long-range terms.

The old truism that anything easy isn’t worthwhile applies to sustainability. It takes dedication, commitment, and followthrough from company leadership through to rank-and-file employees to jump on board the sustainability bandwagon and make it succeed.

However, if your business can do it, morale and productivity will improve even as sales increase and costs decrease. It can be the ultimate win-win achievement for the shareholders, the consumers, and the employees.

Questions to be asked:

www.cleanplanet.co.nz

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Creating a Cleaner, Safer, Healthier World If you keep your eyes peeled, you could spot the iconic teal blue of a Tennant branded machine anywhere you travel in more than 100 countries. It could be your local sport club or shopping mall, an office building, parking lot or a world-famous landmark like the Sydney Opera House or Circular Quay. Over 40,000 customers worldwide trust Tennant equipment and cleaning solutions to keep their facilities free from dirt and debris.

Tennant Company is more than a cleaning equipment manufacturer in that we offer value beyond machines. Our dedicated Research and Development team continually releases world-leading cleaning innovations that save our customers money, keep people safe, improve cleaning performance and productivity, and help achieve sustainability goals. Tennant continues to invest in developing a robust pipeline of innovative new products and technologies, and targets an annual R&D investment of 3 to 4 per cent of sales. Our fully qualified national service team comprises 40 Tennant certified technicians across Australia and New Zealand. Our range of TennantTrue™ premium parts and consumable products provide our customers the quality and performance they can trust. We are well stocked for our customers who need quick access to Tennant machinery and TennantTrueTM parts.

No overnight success story Founded by George H. Tennant in 1870, Tennant Company will celebrate its 150th anniversary in 2020. For more than 40 years Tennant has been serving businesses in Australia and New Zealand.

Tennant Company began as a one-man woodworking business. It evolved firstly into a successful wood flooring and wood products company and eventually into a manufacturer of floor cleaning equipment. Throughout our history, Tennant has remained focused on advancing our industry by aggressively pursuing new technologies and creating a culture that celebrates innovation. Our steadfast commitment to ongoing research and development is what keeps us moving forward which, in turn, honours our rich history. Helping to create a cleaner, safer, healthier world has always been our focus, and we’ve been at the forefront of developing sustainable cleaning technologies. To us, it has simply always made sense.

Our innovative products – Before we lead, we listen. We use insights gained from customer feedback to create solutions that change how cleaning tasks are performed. And from inspiration has come innovation, which has led to such trailblazing innovations as our ec-H2O™ NanoClean™ technology, our IRIS® Asset Manager and ReadySpace®, our rapid-drying carpet cleaning system.

Our global reach – Tennant’s global field service network is the most extensive in the industry. Tennant products are sold directly in fifteen countries and through a network of distributors in more than 100 countries. In Australia and New Zealand, Tennant specifically has a network of more than 60 distributors and more than 40 direct service technicians.

Our primary purpose – We design, manufacture and market Tennant Company scrubbers, sweepers, burnishers, extractors, vacuums and other cleaning machines that meet the needs of customers worldwide.

Every night, our machines clean millions of square metres of concrete, carpet, vinyl composition tile and synthetic wood.

Today Tennant offers for sale a portfolio of over 330 products and technologies designed to make the world a cleaner, safer, healthier place.

20 INCLEANNZ November 2018

Our proud timeline of innovation

2018 is a year of celebrating two milestones for Tennant: the 40th anniversary of the release of the first purpose-built walk-behind scrubber dryer and the 10th anniversary of our revolutionary ec-H2O™ technology.

In 1978, Tennant released the 432 Walk-Behind Scrubber Dryer.

This machine became a mainstay for many of our early customers in Australia and New Zealand. As the model improved over time, Tennant customers enjoyed greater productivity, something Tennant has been continually improving since.

From the 1980s onwards, our walk-behind scrubber dryers continued to develop and in 2002, we introduced our FaST® Foamactivated Scrubbing Technology as an option on selected Tennant Walk-Behind Scrubber dryers. FaST® Technology uses up to 70 per cent less water and 90 per cent less cleaning solution, compared to conventional scrubbing methods.

In 2008, we launched our proprietary ec-H2O™ Technology, which was available on selected Tennant Walk-Behind Scrubber dryers and remains today as one of the Tennant most sought technologies. ec-H2O™ Technology electrically converts water into an innovative cleaning solution that not only cleans effectively, but uses up to 70 per cent less water, saves money, improves safety and reduces environmental impact*, when compared to conventional daily floor detergents​and methods. ec-H2O technology received the R&D 100 Award, sponsored by R&D Magazine.

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Launched in 2013, IRIS Asset Manageris an intelligent,cloud-based command centre that provides customers with daily, actionable data to help monitor fleet machines online across large facilities with the ability to track individual machine usage and performance for multiple locations.

In 2016, Tennant released its T300 Walk-Behind Scrubber dryer.

Among the innovations available for the first time on a Tennant WalkBehind Scrubber dryer were LCD Pro-Panel™ controls and ec-H2O™ NanoClean® Technology. ec-H2O™ NanoClean® offers the same outstanding benefits of the first generation and now cleans better by removing more soils, in more applications.** Cleaning professionals have found Tennant’s next generation technology helps improve productivity and cuts chemical costs. Since their launches, ec-H2O™ and ec-H2O NanoClean® Technologies have been included on more than 100,500 machines worldwide.

Tennant was the first in the industry to release an integrated sweeper-scrubber machine into the market with the Tennant M20 and M30. Having the M-Series expanded now to include the M17 is a testament to our ability to manufacture strong product lines that meet a range of customer needs. The Tennant scrubber range – including the T17 and the T600 -- feature Tennant-engineered scrubbing down pressure, something Tennant customer’s value to get the best performance.

Tennant is known globally for its quality of build and innovation.

When customers choose the Tennant brand for their floor cleaning equipment needs, they select services tailored to their needs and can receive a total package from site survey and demonstration through to delivery and on-site one-on-one training. We supply premium quality solutions that solve customers’ sometimes complex problems, with industry-leading servicing, warranty support, and quality aftermarket products to ensure they are well looked after way beyond initial

purchase. We follow a customer-led approach based on our unique insights and market engagement and we continually strive to optimise the customer’s digital experience.

Tennant Company’s New Zealand presence The good news for our New Zealand customers is that they too are well supported by Tennant. There are six regional service providers in the North Island and five in the South Island, as well as two in metropolitan cities. New Zealand has celebrated success in the past and there is room for more in the future.

Customers are going to experience a large difference in the coming year from Tennant, according to Chad Angeli, General Manager of Tennant Australia and New Zealand.

“We look forward to talking more with distributors and customers in New Zealand about how we can invest for the future. New Zealand is important to Tennant and we are going to make sure our customers know that,” Angeli said.

Tennant Company continually strives to deliver new and better ways to help customers clean their facilities.

For leading solutions in cleaning, look to an industry leader Tennant Company.

Based on a study by EcoForm™. ec-H2O™ NanoClean cleans more soils in more applications than the original ec-H2O™. ec-H2O™ NanoClean technology is not suitable for all soils, including heavy concentrations of fats and oils. Depending on the type of soil, conventional chemical cleaners may be required.

The Tennant Company logo and other trademarks designated with the symbol “®” are trademarks of Tennant Company registered in the United States and/or other countries. Tennant Company’s products are sold and serviced through subsidiaries of Tennant Company and distributors. *

**

INCLEANNZ November 2018 21

DISTRIBUTION

Rapid’s record year The 2018 RapidClean Conference marked a momentous occasion for the co-operative – its first event as an international organisation.

Now in its 24th year, for the first time more than 150 members and suppliers from Australia and New Zealand came together in Auckland for the three-day conference, which offered members and suppliers the chance to interact, network and hear best practice ideas and insights.

Attendees were treated to a range of activities including a tour of Waiheke Island, as well as evenings at iconic city locations including Sky Tower, Blue Water Black Magic and The Maritime Museum.

This year’s conference format encouraged interaction and participation, with keynote presenter, motivational speaker and business growth consultant David Staughton, also participating in supplier meetings and member forums for the duration of the conference.

Rapid Group chairman and director of RapidClean Newcastle Stephen Makins said Auckland was selected as the host city of this year’s conference for its symbolic significance following Rapid’s entry into the New Zealand market in 2017.

“RapidClean is no longer a small group of regional members trying to get together to fight the big guys. We are now a national and transTasman selling group. We’re in every meaningful economic area, geographical area and we are becoming a serious distributor for most of our preferred suppliers,” Makins said.

Strength in numbers Bruce Lees, general manager of the Rapid Group, told attendees the co-operative achieved 18.5 per year on year growth in 2017 – marking its most successful year to date, as well as eight consecutive years of double digit growth.

22 INCLEANNZ November 2018

“The Rapid Group has been able to thrive in a flat market for over eight years,” he said. “Rapid has eight consecutive years of double-digit growth which is a remarkable run of success…and shows no sign of abating.

“We’re very pleased and proud, but of course there are always challenges and competitors and we need to work hard to maintain our success. However, it’s important to recognise the amazing results that have been generated by the members here.”

Over the past 12 months the group added 11 New Zealand-based members including Otago Cleaning Supplies, Christchurch Cleaning Supplies, Specialist Cleaning Supplies, VJ Distributors, Counties Cleaning Supplies, Commercial Cleaning Repair, Cleancare Supplies, Cleanlink, Waikato Cleaning Supplies, Pack Centre NZ and CleantechNZ. The New Zealand network is led by recently appointed country manager Craig Newton. Newton told INCLEAN NZ magazine he is confident the Rapid business model can be successfully replicated in New Zealand.

“RapidClean is no longer a small group of regional members trying to get together to fight the big guys. We are now a trans-Tasman selling group.”

- Stephen Makins, Rapid Group chairman

DISTRIBUTION

WA); Southern Cross Hygiene (Lismore, NSW) and WrapRite (Orange, NSW). Two members in Adelaide and Hobart have also opened second stores.

“There’s strength in numbers so we will continue to look out for opportunities and build our footprint and customer service capabilities.”

Other achievements in 2017 include the redesign of its private label and paper products and the launch of a guest amenities range. Rapid is also gearing to launch Rapid Green – a new website dedicated to environmentally friendly products.

Success celebrated The conference concluded with Rapid’s annual gala awards night. This year for the first time, NZ members and suppliers were also recognised.

NZ Supplier of the Year was awarded to Cottonsoft, while the inaugural Member of the Year was won by Waikato Cleaning Supplies.

In congratulating Waikato Cleaning Supplies, Lees said the company was judged not only on turnover but on its support for the Rapid brand. “Waikato Cleaning Supplies was an inaugural member and one of the first to stick their hand up and get behind the brand.”

Australian Supplier of the Year was won by Oates. Australian Member of the Year was awarded to Melbourne Cleaning Supplies.

The Rapid Group’s annual Sharon Lees Morning Tea raised more than $3800 split between the Cancer Society NZ and the Cancer Council. Since 2014 the group has raised more than $25,000 for research into cancer. During the gala awards ceremony six charity auction items were sold, totalling more than $9000.

The 2019 RapidClean conference will be held in Sydney. www.rapidclean.co.nz

One year on from its entry into New Zealand, Rapid’s rise is showing no signs of slowing. Claire Hibbit reports.

“Even in the short tenure of one year, the NZ members are already very committed to the brand. The focus for me is to bring the supply channel and membership together.”

According to Newton, Auckland, Wellington and Central North Island will be target areas for new sites to help solidify the brand, adding the company is aiming to add as many as four members over the next 12 months, which would take the total number of members to 15.

Five-year plan At last year’s conference in South Australia, Lees outlined Rapid’s five-year plan, with the main goal to more than double turnover and purchases from preferred suppliers by 2022. Lees told delegates the group is tracking ahead of schedule since the plan was adopted last year.

“After one year of the plan we’re well ahead of schedule but there’s still a long way to go.

“The five-year plan is a 40-page document with a lot of detail about what we want to achieve and how we plan to achieve it. However, the most important page is the one that states our vision and mission because that defines who we want to be.

“Our vision is to be Australia and New Zealand’s dominant supply group embracing innovation, product knowledge and customer service,” Lees said.

In Australia, the Rapid Group has more than 55 members, with its footprint a mixture of RapidClean branded sites and independentlybranded sites. New Australian members over the past 12 months include EP Cleaning Supplies (Port Lincoln, South Australia); Never 2 Clean (Seven Hills, NSW) RapidClean North West WA (Broome,

Member of the Year Waikato Cleaning Supplies

INCLEANNZ November 2018 23

DISTRIBUTION

Whiteley Corporation celebrates

85th anniversary

Dr Greg Whiteley

Whiteley Corporation recognised past and present staff at an event to celebrate its 85-year history.

INCLEAN’s Lizzie Hunter reports.

One of Australia’s largest manufacturer of sterilants, disinfectants and healthcare cleaning technologies celebrated Whiteley Corporation celebrated its 85th anniversary, with an event hosted in Sydney.

Held at the Taronga Centre in Mosman, local, interstate and international guests were welcomed by Whiteley managing director Darran Leyden, who thanked staff, past and present.

Whiteley non-executive director John Stewart said the anniversary was a significant milestone. “It really is quite an achievement in Australia to have a private company that has lasted this long and is a successful as Whiteley.”

“Whiteley has taken [challenges] all in its stride. In relation to the future, I say ‘watch this space’ because some of the things we’ve got coming are as exciting as anything the company has done in the last 85 years.”

Whiteley’s executive chairman Dr Greg Whiteley presented an award to his father Reginald Whiteley for his lifetime of service in the business and in the community.

“As we are a small family business, some of the things that get done over the years are not properly recognised, and Reg has been a huge contributor to industry across an array of fronts,” said Dr Whiteley.

Dr Whiteley presented a lifetime achievement award to the corporation’s immediate past chairman Bruce Robertson. Associate Professor Karen Vickery received an accolade for her role as a collaborative researcher outside the business.

Founded in 1933 as the Australian General Disinfectant Company (AGDC), the company supplied cleaning and hygiene products to the entertainment industry. In 1971 Reg Whiteley joined AGDC, and in 1976 the company was renamed Whiteley Chemicals, eventually becoming Whiteley Corporation in 2005.

In 1982, Reg Whiteley began collaborating with Professor Yvonne Cossart and Dr Karen Vickery at the University of Sydney to research disinfection and viruses. This research led to the development of a multitude of products, including the first wet biofilm remover Matrix.

In 1992, Whiteley took the unusual step of appointing a fully independent board of directors for oversight and governance of the business on a fully professional basis. Three years later in 1995 the company moved to a purpose-built facility at Tomago, in the Hunter Region.

Following more than 30 years of supplying the New Zealand market via distributors, Whiteley began selling directly into New Zealand in September 2014. The company also recently promoted Richard Murray to the role of sales manager in New Zealand, who will commence his role in January 2019.

Earlier this year in June, Whiteley Corporation announced a $3.5 million investment in a manufacturing research partnership between the University of Sydney, Whiteley Corporation and the Innovative Manufacturing Cooperative Research Centre.

“We are as excited about our future, as we are grateful for our history, and for the contribution of so many staff who have made this a great company,” Dr Whiteley said. www.whiteley.com.au 24 INCLEANNZ November 2018

From left: Phil Clulow, Cassandra Mathews, Gaye Lawrence and Diane Clulow

From left: Edward Wrightson, John Stewart, Bryan and Jessica Farrell

“We are as excited about our future, as we are grateful for our history, and for the contribution of so many staff who have made this a great company.”

From left: Paul Hudson, Cathy Stewart, Carly and Roger Harkin

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Paul Pritchard* weighs in on why professional training for upholstery and drapery cleaning is still so important.

The amount of skill and knowledge required to professionally clean upholstery and drapery is something that changes depending on two main factors; the development of textile technologies and fashion.

Because of these two factors soft furniture cleaning has become a lot easier over the last two decades in terms of having less construction (whether that be covering, frame or packing material) related problems.

Today furniture manufacturing must meet tough consumer expectations and strict industry standards, which reduces many issues for cleaning technicians. Developments in textile technology and protective finishes have also made cleaning a lot easier.

The actual methods used to clean fabrics, however, has not needed to change much and while we see a vast improvement in cleaning tools and products, methodology still remains unchanged for many decades.

An analogy that might illustrate this is the development of the automobile. While huge technological improvements have been made in the car it is still basically a combustion engine on pneumatic tires.

So the question could be asked, “If furniture cleaning is getting easier and methods haven’t changed greatly, why does a fabric cleaning technician still need extensive training?”

• Some imported furniture may not meet local standards • There is still a huge antique and mid-century market • Some re-upholstered pieces may not meet industry standards • New textiles may require special methods to meet manufacturers warranties • Insurance requirements • The very consumer legislation that improves construction standards can place more liability on cleaning technicians.

Because of these issues the majority of work we do carries the risk of liability to our businesses. Understandably, consumers, property managers, insurance companies as well as legislation, expect that we work to a standard of care, and one that is recognised globally.

CARPET & RESTORATION

The importance of upholstery and drapery cleaning training Probably of equal importance to the growth of our cleaning business is that we can show clients we have the training and education to back up our claims in providing a superior service than that of our competitors.

It should be one of our major marketing points of difference. That standard of care globally and recognised industry standard is IICRC S300 Standard & Reference Guide for Professional Upholstery Cleaning While specific pricing is something that cannot be discussed in this course, for both legal and professional reasons, it is obviously a key part of being successful in this industry.

For this reason it is strongly recommended to join recognised national trade association to help you develop your business and provide you with a voice in legislative matters which may affect your industry whether you are a sole trader or part of a franchise or collective group.

Membership to these organisations, in addition to your qualifications, through the IICRC provide strong points of difference and reassurance to consumers that they should be using you.

Most consumers, however, would have little idea about how to care for their furnishings and unlikely to have been given any useful advice by the furniture salesperson, interior designer or architect who sold them their upholstery or drapery.

This means in many cases the item is poorly cared for and the client may have expectations that exceed what you can deliver. Upholstered fabrics that have excessive soiling can be permanently stained or discoloured. Hence it is recommended you remember the Four ‘Pre’s’: • Pre-inspection (what you are looking for) • Pre-qualify (what you tell your customer) • Pre-agreement (what you both agree to) • Pre-vents problems (what you get if you don’t do the prior three)

“Consumers, property managers, insurance companies as well as legislation, expect that we work to a standard of care, and one that is recognised globally.”

Almost all complaints can be eliminated if the technician has done a thorough pre-inspection of the items followed up by good communication with the client.

These are just some of the basic things covered in an IICRC Upholstery and Fabric Technician Certification class and we haven’t even discussed the technical and practical areas yet!

All this and more is covered in these classes and leads to an international and insurance industry recognised qualification. *Paul Pritchard is immediate past president of the Carpet Cleaners Association of New Zealand (CCANZ) CCANZ provides free to its members national industry pricing surveys which provide a benchmark of pricing throughout the country. To become a member contact 0800422689 or visit www.carpetcleaners.org.nz For more information, visit: http://www.cleaningsystems.co.nz/training/courses/ iicrc-training INCLEANNZ November 2018 27

CARPET & RESTORATION

Zero tolerance for zero tolerance:

The politics of methamphetamine contamination Rosemary Prichard-Lundy* considers the recent developments in methamphetamine testing and what it means for the remediation industry.

28 INCLEANNZ November 2018

When the Gluckman report was released many were quick to crucify the methamphetamine testing and remediation industry for being self-interested alarmists keen to make a quick buck by putting the country into a panic over methamphetamine contamination. Some suggested the industry had influenced the creation of NZS 8510:2017 for pecuniary gain. Let the record reflect that was not the case.

In August, barrister Peter Castle released his independent review of the process followed to develop NZS 8510:2017, which was commissioned by the Ministry of Business, Innovation and Employment.

The review found the development of NZS 8510:2017 was not improperly influenced by any particular interests or views on the standards development committee and was mostly developed in line with the requirements of the Standards and Accreditation Act 2015 (the only exceptions were in respect of the definition of consensus and processes around declaring personal interests – although these did not affect the finding that there was no improper influence).

Housing New Zealand report Perhaps the biggest ticket item in the media in recent times has been the release of the Housing New Zealand report. Following the release of the report Housing New Zealand’s previous zero tolerance policy for illegal activity in state homes has been widely condemned.

CARPET & RESTORATION

Between 2013 and 2016 around 800 tenants believed to be responsible for the contamination of a state home had their tenancies ended and were not rehoused by Housing New Zealand.

Of these, 275 tenants were also suspended from being eligible for state housing for one year. Housing New Zealand CEO Andrew McKenzie, has said the report shows the previous approach of zero tolerance had poor outcomes for tenants and their families and he apologised to those people.

Housing New Zealand will now have a new approach with a focus on the health and wellbeing of families in its homes, and supporting them to sustain their tenancies. Housing New Zealand will implement an assistance programme to support tenants affected by the zero tolerance policy.

The National Party’s response to the Housing New Zealand report has been to defend the zero tolerance policy. National Party spokeswoman, Judith Collins, said it should be explained why taxpayers would be compensating people for breaking the law.

Whilst the media focus following the release of the report has primarily been on the zero tolerance policy and putting it right, little attention has been paid to some interesting statistics in the report: • Since July 2013, 4958 Housing New Zealand properties were tested for methamphetamine contamination, triggered by reasonable grounds for suspicion.

• 2483 of those properties tested above either the Ministry of Health guideline (0.5m/100cm2) or NZS 8510:2017 (1.5m/100cm2), which were the prevailing thresholds at the relevant times.

• 1610 of the properties tested between 1.5 and 15m/100cm2.

• 565 properties were above 15m/100cm2.

These statistics provide a worrying context as to the extent of methamphetamine in state housing. The Housing New Zealand report confirms what we already knew, that based on the findings of the Gluckman report Housing New Zealand has raised the threshold for remediation in state houses to 15m/100cm2. No action will be taken where contamination levels are below 15m/100cm2, and where contamination is above that threshold tenants and their families will be supported to move to another property.

If contamination is above 15m/100cm2 Housing New Zealand will have the property decontaminated down to or below the NZS 8510:2017 (1.5m/100cm2) level. Based on previous testing results Housing New Zealand is anticipating that approximately one in five properties will be above the 15m/100cm2 threshold.

With respect to testing, Housing New Zealand’s policy is that there must be reasonable grounds to suspect contamination before a decision is made to test a property. Given Housing New Zealand’s expectation, that one in five properties will test above 15m/100cm2, the concern is how long vulnerable New Zealander’s might live in contaminated properties before reasonable grounds to suspect contamination are established and the property is tested.

The Tenancy Tribunal’s approach In my last article I advised that since the release of the Gluckman report the Tenancy Tribunal had continued to adhere to NZS 8510:2017. The guiding authority in that respect was the District Court’s decision in Diamond Real Estate Ltd v Allan [2017] NZDC 833, which confirmed the need for decontamination must be judged by the standard applicable at the time of testing and remediation.

However in the last two weeks (since the time of print) Tenancy Tribunal orders have moved away from that position.

In Crichton v Bay City Rentals Tauranga Limited [2018] NZTT Tauranga 4153013, 4154535 the Tribunal considered whether to follow NZS 8510:2017 or the Gluckman report. The Tribunal stated

the onus is on the applicant to prove the contamination poses a health risk to occupants which requires either cleaning or repair. In this case the testing showed the highest level of contamination was 11.7m/100cm2 and there was no suspicion of the property being used for manufacture. The Tribunal adopted the Gluckman report level of 15m/100cm2 and the landlord’s claim against the tenant was unsuccessful (although the landlord was awarded $800 in exemplary damages because the tenant had intentionally committed an unlawful act by consuming methamphetamine in the property).

Subsequently, the Tenancy Tribunal chief adjudicator, Melissa Poole has advised that the Tribunal will generally accept 15m/100cm2 as the minimum level of methamphetamine contamination in rental properties requiring decontamination. She stated the biggest difficulty faced by the Tenancy Tribunal is that Housing New Zealand used the 15m/100cm2 level and it would penalise private landlords if they were held to the lower level of 1.5m/100cm2. Poole said the 1.5m/100cm2 level could be used if the applicant presented evidence that there were other factors, such as methamphetamine manufacture in the property.

Where does this leave New Zealanders?

To date insurance companies are still adhering to NZS 8510:2017.

We are now in a position where NZS 8510:2017 and insurance companies say one thing, and the Gluckman report and the Tenancy Tribunal say another. Meanwhile the messaging to New Zealander’s is they do not need to worry about testing unless they suspect manufacture has taken place in the property – which we know can be very difficult to identify. And tenants are being told it is fine to use methamphetamine in properties so long as the level does not exceed 15m/100cm2.

The problem is that the politics of methamphetamine contamination has overtaken the science. The Gluckman report itself acknowledged the need for more research, “absence of evidence is not evidence of absence of an effect. There is a clear need for more research and a coordinated inter-agency effort to build up a robust dataset.”.

Despite this, the New Zealand public have largely accepted the Gluckman report as ‘the answer’ and changed their concerns and behaviour around methamphetamine contamination as a result.

Until research and data can give a definitive answer on what is a safe contamination level, New Zealander’s living in contaminated properties are putting their health at an unquantifiable risk. *Rosemary Prichard-Lundy is managing director of Cleaning Systems NZQA Unit Standards have now been established in accordance with NZS 8510:2017. Cleaning Systems has been assisting Careerforce to develop materials in relation to these unit Standards. Cleaning Systems will soon offer NZQA Unit Standards 30892, 30893 and 30894 so trainees can be NZQA qualified. To find out more contact Cleaning Systems on 0800 100 117 or sales@cleaningsystems.co.nz.

“The politics of methamphetamine contamination has overtaken the science.”

INCLEANNZ November 2018 29

MANAGEMENT

Dispute resolution Resolving employment relationships issues early can save time and money for both the employer and employee.

Cara Takitimu, national manager of the Ministry of Business, Innovation and Employment’s (MBIE) Employment Mediation Service, answers some frequently asked questions.

In busy and challenging commercial cleaning and hygiene workplaces conflict often occurs. The good news is that having a clearly communicated dispute resolution process can often diffuse the situation and provide solutions for all parties.

What are employment relationship problems?

There is no specific definition of an employment relationship problem. But it covers a large range of situations where either the employer or employee are aggrieved by something that the other party has done, that leads to a dispute.

If disputes are not resolved at an early stage they have the potential to become disruptive, and affect productivity of workplaces and the wellbeing of employees. Putting in place mechanisms by which employers and workers can raise issues and processes to resolve them, can go a long way to fixing disputes before they escalate.

What is self-resolution?

When a worker has a dispute and feels aggrieved by something their employer has done, it helps if they can try and raise the issue in a constructive, factual and respectful way.

When an employer has concerns it is helpful for them to communicate in a constructive, factual and respectful way.

What are some simple practices that can help make relationships smoother and prevent problems?

Employment agreements must contain a simple, plain language explanation of how to resolve employment relationship problems.

These should be written clearly, so that everyone knows what steps they need to follow if they think there is a problem.

The best way to deal with any employment problems is to avoid these happening in the first place: • Raise concerns when they first come up can help stop them becoming bigger and harder to resolve.

• Take time to communicate clearly. Poor communication often causes disputes and misunderstandings.

30 INCLEANNZ November 2018

“If disputes are not resolved at an early stage they have the potential to become disruptive, and affect productivity of workplaces and the wellbeing of employees.”

• Make sure workplace policies, practices and/or work rules are well communicated and easy to understand.

• Put in place and use effective systems and processes for setting performance expectations,. This includes having regular performance conversations and staff updates about what is going on, and dealing with such things as change and managing performance issues.

• Put in place processes to address and investigate complaints that employees might raise, such as complaints of bullying, discrimination, or sexual harassment.

• Promote a culture where everyone shares the responsibility for preventing and clearing up confusion or mistakes. For example, if an employee believes they are being overpaid, the employee should raise the potential error.

• Employees and employers should keep themselves well informed about their employment rights and responsibilities.

It is a good idea for both parties to record important conversations in writing. The written record does not need to be complex, but it should be dated, accurate and stored carefully.

If a problem does happen, then dealing with it quickly using the policy and processes in place should help to stop the problem getting bigger.

Employment Mediation Services (within MBIE) provides a free mediation service to any employee or employer with an employment relationship problem. For more information on resolving problem visit employment.govt.nz

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MARKETING

Jenny Watson

Archer Retirement Village and Rest Home Cleaning Staff

Investing in cleaning staff worth it Amid increasing costs in running aged care facilities, a Christchurch rest home chose to invest in staff training, including for their cleaning staff. They’re seeing the investment flow back through positive outcomes for their residents and the overall business.

“We want to give everyone the opportunity to upskill, to train and to improve their self-value, their worth and confidence,” said Jane Meeker, training coordinator for Archer Boutique Lifestyle Villages and Homes in Christchurch.

“Our cleaners are here for a long time but we don’t want to train people knowing that they’re not going anywhere. We want to train them so that if they leave, they have the skills to progress and do a great job.”

An interesting and costly philosophy to uphold, but Meeker highlighted cleaners are at the frontline – preventing and fighting the spread of infection, and ensuring residents’ health and safety.

Cleaning supervisor and assessor Jenny Watson said: “I notice that the team is really mindful of health and safety. It becomes more natural for them.”

Watson is in charge of ensuring all cleaners are working within set standards, training and supporting them to achieve a recognised NZQA qualification. She herself has worked her way to achieving

OCS NZ operations director drives length of country OCS NZ operations director Gavin Upston has driven the length of New Zealand in 50 days to visit all 25 OCS branches.

Upston left Auckland on Monday 17 September heading for Kaitaia at the top of the North Island.

The southern-most branch, Invercargill, at the bottom of the Sound Island is almost 2000 kilometres from Kaitaia.

Upston finished his road-trip at the OCS ANZ conference in Nelson, at the top of the South Island in November.

OCS ANZ managing director, Gareth Marriott says Upston will work alongside frontline team members, host long service events.

“It’s great to see a member of our leadership team take this initiative and provide company updates to the front line,” Marriott said. www.ocs.com/nz

32 INCLEANNZ November 2018

qualifications in specialised infection control and cleaning supervision through Careerforce.

“Education doesn’t finish at school and upskilling has given the team the confidence to believe in themselves,” said Watson.

Careerforce general manager for employer services Andrew Saunders said more people are recognising the importance of a trained cleaning staff.

“They contribute to ensuring the residents are healthy and well. Their role is an important part of the whole aged care and health system.”

Cleaning operators are clearly recognising this importance, with a 79 per cent increase in cleaning qualification enrolments between 2014 and 2016, and more than 300 enrolments in the specialist Contagion and Specialised Infection Control qualification in 2016.

“They are achieving better outcomes. They’re coming forward to management with their own ideas. We’re lifting the standards together,” Meeker said.

There are around 40,000 cleaners and caretakers in New Zealand working in commercial or residential settings.

To find out more about Careerforce’s cleaning qualifications, visit: https://www.careerforce.org.nz/our_sectors/cleaning/

ADVERTORIAL

Philip Moore joins tradition and technology Almost 70 years on since Philip Moore was established by Wilbur Surridge, nicknamed Lofty, the company continues to follow the same business philosophy it was founded on – importing and distributing quality and innovative cleaning products from around the globe.

Today, Philip Moore offers an extensive range of janitorial products, machinery and materials, used by both commercial and residential cleaners, at its warehouses in Wellington and Christchurch.

The company also operates a chemical factory in Otaki where it manufactures a wide array of chemicals from flowing soap to oven cleaners to carpet shampoo.

Continuing in Lofty’s spirit, Philip Moore focuses on sourcing and supplying leading and innovative brands that offer value and are environmentally friendly. Among these products, IPC vacuum cleaners and steamers, Vileda Microfibre cloths and Vileda Swep system mops.

IPC Premium wet and dry vacuum cleaners IPC Premium wet and dry vacuum cleaners are equipped with new, extremely efficient and powerful generation of high- speed motors.

Advanced mechanical design, compact and lightweight, IPC Premium wet and dry vacuum cleaners ensure no loss in performance.

Produced following IPC exclusive technology, these new products are eco-friendly and have been created using high quality recycled plastic to promote sustainable development and environmental protection.

IPC Premium wet and dry vacuum cleaners are also in compliance with RoHS and REACH guidelines

proven MicroOne is able to remove 99.9 per cent of bacteria from surfaces without the use of disinfectants, and thanks to its 100 per cent microfibre composition, the cleaning performance is excellent even in difficult cleaning situations like fatty stains or finger prints.

MicroOne wipes can also be easily pre-prepared with disinfectant solution for efficient use.

Vileda Swep Flat Mop The Vileda Swep Flat Mop is the market leading flat mopping system.

The Swep Mop allows users to benefit from a complete cleaning system that combines the best performance and ergonomics.

The Swep pre-prepared mop system has been designed for use in all sectors and building types. Whether cleaning a hospital, school, hotel or office environment Swep provides a specialised solution for floors, walls, ceilings, staircases, glass, toilets and safety flooring. All Swep Duo (double sided) and single sided mops can be pre-prepared manually or in the washing machine. The Swep Mop will save cleaners time due to the superior microfibre cloth and the flexibility of the mop.

For more information on any of these products contact the Philip Moore team on 04 384 5377 (Wellington branch), 03 365 9404 (Christchurch branch) or email office@philipmoore.co.nz www.philipmoore.co.nz

Vileda MicronQuick Vileda MicronQuick is a next generation microfibre cloth that provides the finest split microfibres on the market, for deeper and more effective cleaning. This cloth is fully reusable and machine washable between uses.

The cloth has a very low friction action, which improves ergonomics, plus the streak-free result means faster cleaning and easier handling.

MicronQuick is manufactured by using a uniquely fine microfibre – probably the finest split microfibres on the market. Compared to existing fibres, each micron fibre has been split up into 32 segments. This means considerable advantages, in all kinds of applications.

Vileda MicroOne MicroOne Single uses microfibre wipe, composed of 100 per cent extra fine microfibres. A stack of 50 wipes is packed in a plastic bag can be easily resealed via the packaging label. Laboratory tests have

INCLEANNZ November 2018 33

MARKETING

Have you heard of the SportKote PC System?

SportKote PC is a one-part water-based gym coating system from Whiteley Corporation.

With SportKote, two people can prepare and seal an entire gym within five hours, and athletes can be back on the floor the next day.

“I’ve been in the hard floor industry for a long time and have never seen a product that delivers a finish on gym floors like SportKote PC,” said Greg Pobjoy, national industrial sales manager for Whiteley Industrial. “People will be blown away by how this product looks and performs.”

Whiteley Industrial is currently offering customers an education and training package for the SportKote PC system. www.whiteley.co.nz

Professional window vac arrives in New Zealand Kärcher’s latest addition to its professional range, the commercial model of the signature yellow Kärcher Window Vac, is set to arrive in New Zealand in December.

Battery-powered, lightweight and robust, the handheld, professional WVP 10 window and surface vacuum cleaner has a number of high-performance features, including a high-speed motor delivering significantly higher suction performance than conventional machines.

It can be used as a window vacuum or to clean tiles, mirrors, display cabinets, counters or any other smooth surface to provide streak-free surfaces. The vac’s ergonomics enable comfortable handling in every position and for extended periods of time, when cleaning vertical or horizontal surfaces.

The manually adjustable spacer means the operator can clean right to the edge and the 200ml dirty water tank provides sufficient capacity for long periods of use and is quick and easy to empty. A battery (which has a 30-minute runtime), the matching battery charger, a spray bottle and a microfibre wiping cloth are included in the scope of supply. www.kaercher.com/nz

Sign up to INCLEAN NZ’s digital newsletter e:clean to receive the latest industry news.

Visit www.incleanmag.co.nz”

Chad Angeli (third from right) with the Tennant ANZ team

Chad Angeli joins Tennant ANZ Chad Angeli has joined Tennant ANZ as general manager.

Angeli started his journey with Tennant in late 2003 in the United States where he held various direct sales roles and was mentored by some of Tennant’s strongest managers and sales people.

In early 2007 he moved to Toronto to manage the Ontario Nobles’ distributor network. In 2010, Angeli was promoted to management and given the responsibility for the Northeastern United States. In 2013 his team won “Region of the Year”.

During 2014, Angeli was given the opportunity to move to Shanghai and lead Tennant’s initiative to implement a direct sales team in China. Additionally, the direct team would support the growth of Tennant’s global strategic accounts initiative.

In late 2016 Angeli was promoted to sales director and asked to lead the entire China sales team. At the end of 2017 China produced record revenue and BUOP results.

Additionally, the direct sales team grew from ¥2 million RMB in equipment at the end of 2015, to more than ¥34 million RMB at the end of 2017.

Angeli says he firmly believes that the Tennant ANZ business can provide extremely high value for customers and distributors, and also be a leader in helping to shape Tennant’s future. www.tennantco.com.au

34 INCLEANNZ November 2018

ADVERTORIAL

OCS NZ celebrates Thank Your Cleaner Day Facilities management services company OCS New Zealand celebrated Thank your Cleaner Day with a variety of events to recognise its more than 4200 team members who work across the country at more than 6000 offices, shops, warehouses and airports.

“Cleaning is one of the most important industries in the world yet is often undervalued by those who benefit from the service,” OCS managing director Australia and New Zealand, Gareth Marriott, said.

“Our clients are grateful for the expertise our team bring to their places of work – they know they can rely on their hard work to add value to their business through contributing to the overall work environment.

“Thank Your Cleaner Day is a fantastic opportunity to formally acknowledge our country’s cleaners and reinforce the fact they’re an appreciated and integral part of the New Zealand workforce.”

Auckland Museum

h Airport

Christchurc

Wairarapa Hospital TYCD wall

Massey University

OCS operations director, Gavin Upston, has been driving the length of NZ visiting OCS’ 25 branches and acknowledging more than 850 staff who have served more than five years. He arrived in Christchurch on Thank Your Cleaner Day to celebrate with the team.

Karcher NZ

INCLEANNZ November 2018 35

MARKETING

New look for truckmounts from Cleaning Systems

Skills start from floor up for CrestClean business owners CrestClean business owners recently completed a two-day intensive training program at Elim Church in Tauranga.

The program was led by Pinakin Patel, a CrestClean business owner for 15 years and regional trainer for the Master Cleaners Training Institute, and overseen by Adam Hodge, Master Cleaners Training Institute’s CEO. “While floor cleaning might appear a straightforward task it is imperative the correct method is followed,” said Hodge.

According to Hodge, after a floor is mopped, a second step involves skimming the area with a rubber bladed broom to remove excess dirty water. A final step, to dry the surface, is crucial.

“If you mop a floor and just leave it to dry naturally then about 70 per cent of the dirt will remain because it will dry in with the dirty water that remains,” explained Hodge.

“By blading the floor, we remove that dirt and then we dry the surface with a microfibre mop, which picks up any remaining dirt particles and bacteria.”

Hodge added that a simple way to prevent floors becoming grimy was to install mats in areas of heavy foot traffic.

“One of the easiest ways that customers can maintain their floors is by putting down proper sized mats at entry doors to the building.

“About 90 per cent of dirt that collects in a carpet is brought in on feet. You can remove a large proportion of that dirt by just having a mat.”

The Module 1 course covered a number of skills that CrestClean’s franchise owners must have as part of their ongoing training and upskilling.

The course included sections on health and safety, chemical preparation, safe use and safe storage of equipment. Practical task training included mopping, vacuuming, window and wall washing, damp wiping and polishing. www.crestclean.co.nz 36 INCLEANNZ November 2018

With racing-inspired details, the Sapphire Scientific 370 distributed in New Zealand by Cleaning Systems features a new bezel with carbon-fiber styling. The bezel’s backlit gauges, switches and controls deliver easy use even in dim lighting plus dramatic curb appeal.

The 2018 model’s patented heat exchange system produces consistent hot water, and its narrow footprint make it ideal in today’s smaller, more fuel-efficient vehicles.

Cerakote ceramic coating, which reduces heat radiating from a truckmounts’ exhaust components by up to 30 per cent, is now applied to exhaust parts on the 2018 Sapphire Scientific 370 and the 2018 Apex 570 truckmount.

Reducing radiant heat from exhaust components not only extends the life of truckmount components by moving the heat out of the van – it also aids in lowering internal truck temperatures.

The 2018 Apex 570 utilises the Sapphire thermal well system to capture heat from three sources: the blower, the engine exhaust, and the engine coolant system. This results in a steady supply of heat for superior cleaning.

In addition to the Kubota WG972 31 HP liquid cooled engine, the Apex 570 features the Gardner Denver HF408 blower, a tri-lobe helical design that is quieter and produces less vibration than other blower designs. The HF408 operates at higher RPMs to maximise extraction rates and accelerate drying time – another advantage in competitive cleaning markets.

Each Apex 570 is equipped with a 90 gal. marine-grade aluminum waste tank. The unit’s powder-coated aluminum frame reduces weight, and resists the corrosion and metal fatigue that plague the steel frames used by other manufacturers. www.cleaningsystems.co.nz

Have a marketing story for INCLEAN NZ? Contact Lizzie Hunter on +61 2 8586 6102 or email lhunter@intermedia.com.au

PRODUCTS

Entry-level ride on sweeper The Kärcher KM 85/50 R Bp is a compact entry-level rideon sweeper that delivers high area performance, ensuring economical and efficient cleaning. Its compact design and high level of manoeuvrability mean that cleaning work can be performed in any location where space is limited, corridors are narrow or there is a high number of corners.

The machine is also extremely easy to operate and maintain, with two easily removable tanks, ergonomics for user-comfort and operation, efficient filter system and an integrated home base system and storage areas.

Kärcher New Zealand 0800 527 2437 www.karcher.co.nz

Environmentally-friendly chemical range

ble, Biodegrada s u non-hazardo c xi o -t n o n &

The EarthSmart range offers high performance cleaning with the added benefit of not harming the environment. All the products in the EarthSmart range are non-hazardous in accordance with the Globally Harmonised System of Classification and Labelling (GHS).

The EarthSmart range is a readily biodegradable, non-hazardous and non-toxic. To further minimise consumption and ecological footprint EarthSmart environmental cleaning products have been designed for use in 500mL Refill-Reuse bottles.

Whiteley Corporation 0800 257 352 www.whiteley.co.nz

Lightweight and flexible cleaning system The Cleano is a lightweight indoor window and smooth surface cleaning system. Its robust and flexible swivel system enables the user to reach points that are normally difficult to clean, while the system’s filter quick release allows for fast and effective cleaning.

The ergonomic shape of the Cleano handle maximises cleaning performance and reduces operator efforts.

No chemicals are needed when using the Cleano, making the system environmentally friendly while at the same time saving on costs.

NZ Cleaning Supplies 0800 269 253 www.cleaningsupplies.net.nz

INCLEANNZ November 2018 37

PRODUCTS

Compact and manoeuvrable ride-on scrubber

World first dry surface biofilm remover

Surfex is the world’s first dry surface biofilm remover. It is intended for use on environmental surfaces and for non-critical medical devices such as hospital needs and theatre trolleys.

Surfex’s unique formula of buffered peracetic acid and surfactants ensure it will provide maximum disinfectant efficacy critical for healthcare environments. The benefits of Surfex include excellent materials compatibility when compared with bleach and chlorine with proven kill claims against Clostridium difficile (C-diff), Norovirus and Parvovirus.

Whiteley Corporation 0800 257 352 www.whiteley.co.nz

The Kärcher BD 50/70 R Classic Bp delivers the convenience of a ride-on with the small footprint of a walk-behind scrubber drier.

Delivering increased productivity and reduced user fatigue, the BD 50/70 is ideal in small areas where traditionally walk-behind machines have been used. Its compact, slim design means the machine is extremely manoeuvrable, easy to transport, and provides a clear view of surfaces to be cleaned for the operator.

Kärcher New Zealand 0800 527 2437 www.karcher.co.nz

All-natural kitchen wipes

Effective and convenient cleaning in one extra-large wipe, the Tuffy XL kitchen wipes are thick and strong, measuring 20cm x 30cm to tackle all kitchen cleaning jobs. The wipes contain a water based cleaner (EDI Pure Water, APG C8-C10) with olive oil so no gloves are required when using. The wipes are soft on skin and the citrus scent leaves surfaces smelling fresh. Tuffy XL wipes are alcohol free and biodegradable, so are safe for humans and the natural environment.

RapidClean New Zealand 02 4721 1993 www.rapidclean.co.nz

Durable walk behind scrubber

The T600/T600e walk-behind floor scrubbers feature durable construction and a suite of productivity-boosting features. The machine has a large-capacity 121 litre solution tank and 140 litre recovery tank so users can scrub longer between empty and fill cycles.

Operators can clean any hard floor surface with a wide range of cleaning heads including disk, cylindrical and an orbital option. The factory fitted Smart-Fill automatic battery watering system means battery life is maximised to the fullest potential and maintaining battery life is easier.

Tennant Australia 09 253 9013 au.tennantco.com

Indoor window cleaning kit

The Unger Stingray glass cleaning kits enables operators to clean windows up to 25 per cent faster and use up to 39 per cent less chemicals compared to traditional cloth cleaning. The battery powered Unger Stingray increases productivity and safety by eliminating time spent moving furniture or climbing ladders. The Stingray provides a variety of surface cleaning options, while the multiple lightweight extending poles enable the user to clean any height without the use of ladders.

RapidClean New Zealand 02 4721 1993 www.rapidclean.co.nz

38 INCLEANNZ November 2018

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NEW FROM

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Filmop Kiddy Plastic Bin 23L with pedal and cover l

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Recycling bins 60L x 3 bins l

Ideal for the waste collection of diapers in environments such as nursery schools, swimming-pools and in pediatric clinics but suitable also for restaurants, bars and similar.

Made of high quality polypropylene co-polymer: shock-proof, heavy duty and low-temperature resistant, light, non-toxic, completely recyclable.

Pedal and cover opening with a unique design that inhibits the sight of the content and prevents the release of any odour.

The pedal is totally inside the bin structure. This grants the maximum stability and compactness. Reduced overall dimensions.

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Flexible in design – you can use them as a set or place them individually, being mobile, they are easy to move and allow easy access for cleaning.

The selection of lids allows for separation of different types of waste, these are supplied with round lids and one paper lid – each colour coded.

The best thing is you have the option to change the combination of lids (you can have 3 round lids instead of flat paper lid) Robust and stylish yet affordable.

Comes with base and wheels.

Vileda PVA Microfiber cloth (The Magic Cloth) l

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The knitted microfiber ensures perfect results on almost all surfaces, such as offices furniture, glass, stainless steel and many more.

PVAmicro can be washed several hundred cycles and PVAmicro holds 40 times less particle residue after rinsing, compared to ordinary knitted microfiber cloth.

PVA has been an appreciated cloth material for window cleaning, due to excellent absorbency. Microfibre is the material for effective dirt removal. The solution is obvious – PVAmicro!

It has knitted microfibre for superior cleaning performance and PVA for best possible absorbtion and rinsing. See the shiny and clean surface, work with a minimal effort. With just one wiping movement the surface is clean and dry, which saves both time and money.

Contact details Premier Hygiene 09 250 0084 www.premierhygiene.co.nz