SPA & CLINIC Volume 95

Volume 95 2023

aesthetics • medi • wellness

ULTRAFORMER MPT

THE FUTURE OF HIFU HAS ARRIVED

With Lisa Rush, RN

CHRISTMAS GIFT IDEAS For Your Team

The Latest In Minimal Downtime

TREATMENTS

THE POWERFUL BODY CONTOURING DUO Discover more

R E D U C E B O D Y F AT A N D B U I L D & T O N E M U S C L E

24%

30%

clinically proven average fat reduction

clinically proven average increase in muscle mass

Reduce fat truSculpt is a non-invasive treatment that delivers monopolar radiofrequency (RF) technology to target unwanted fat on the abdomen and flanks.3

Tone Muscle truFlex is a customisable muscle stimulation device featuring multidirectional stimulation (MDS) technology to strengthen, tone and define muscles on the abdomen, obliques, glutes and thighs.4

SCHEDULE A DEMO TODAY VISIT WWW.CUTERAANZ.COM

INNOVATION Pure retinol & jojoba oil 95% ingredients of natural origin

ONLY AT SELECTED PAYOT SALONS & SPAS Call 1300 367 969 or 02 9874 1166 for the location of your nearest Payot Salon & Spa. www.payot.com | join us

payotaustralia

We’ re se As se en ndin g PA in Mar ie YOT salo Claire ns n ew c usto mer s *

LISSE

Smoothed wrinkles aªer one night for 100% of women. Clinically Tested Smoothing eyes and lips care

Retinol renewing night serum

Combine this routine treatment with the Gym Beauté®

100%

BEFORE

J0

AFTER

J28

Instantly smooths fine lines and wrinkles Improves the skin’s radiance and luminosity Improves skin quality and texture

*Test carried on 20 volunteers, % of satisfaction after one use.

(1) Use test carried out on 21 volunteers. Applied twice a day for 4 weeks. % of volunteers who noticed the effect.

(2) Use test carried out on 23 volunteers. Applied twice a day for 4 weeks. % of volunteers who noticed the effect within 24 hours.

(3) Use test carried out on 20 volunteers. Applied twice a day for 4 weeks. % of volunteers who noticed the effect.

(4) Use test carried out on 22 volunteers. Applied once a day for 4 weeks. % of volunteers who noticed the effect.

Contents COVER STORIES

76

38

98

54 Ultraformer MPT: The Future of HIFU Has Arrived 92 Minimal Downtime Treatments 110 Christmas Gift Guide

TRIED+TESTED 12 Nadine and Kym try the latest aesthetic treatments

EVENTS 20 This Was BEAUTY & SPA Insiders Our recap of an inspiring day

24 Our Highlights From The Fresh Life 2023 The conference with a twist

28 G et Ready For ABIC’s Educational Conference: ELEVATE 24 Mark your calendars

BUSINESS 34 A New Chapter for ACSG

We interview the team behind Advanced Cosmeceuticals Skin Group

36 More Than Injecting

What the Juv’ae Founders learned overseas

40 The Difficult Case Of Patient (Non-)Compliance How do you make your patients follow their pre- and post-treatment care?

44 Take Back Control Of Your Clinic Karla McDiarmid Explains

AESTHETICS 58 Microneedling Master

A day with Dr Matthias Aust

60 Cleansing – Why Squeaky Clean Is Bad

Paul Fister wants you to rethink what you want in a cleanser

67 W hy You Should Offer Menopause Skincare In Your Clinic Introducing Metamorphosis Skincare

72 68 DMK StemZyme Is Here

A world-first approach to stem cell technology

SPA HOTSPOT 72 The Ritz-Carlton Spa

WELLNESS 74 An Elevated Experience

Tips on how to create an elevated experience for your spa guests

77 French Luxury Meets Results With La Fervance Fusing the best of Australia’s robust botanicals with centuries of French cosmetic intelligence

78 Shamanic Healing Meets Cosmetic Beauty

Rachael Sieber combines spiritual with cosmetic work

TECHNOLOGY 84 The New Frontier of Ultrasound

Dr Sean Paul from Texas talks us through all things Sofwave

86 W hy EMERALD’s New Fat Loss Technology Is A Game Changer

Prof Bob Khanna tells us all about his favourite fat reduction and wellness technology

96 Hydrafacial: The clinically-proven acne fighter With data to prove it

100 Everyone Will Notice, No One Will Know We chat to MEK Clinic Founder Emily Clifton

MEDI 104 The Latest In Collagen Induction Therapies Dr Yumiko Kadota shares a round-up

106 From Maternity Ward To The World Of Aesthetics A Nurse-Midwife’s Inspiring Transformation

On the cover Cryomed’s history lies in the need for better; better technology, better service and better value, to ultimately better lives. They are an Australian-based aesthetics company that searches the globe for the best in aesthetic devices and cosmeceuticals and bring them to businesses in Australia and New Zealand. Their portfolio spans HIFU, all laser technologies, body sculpting and professional skincare, with service, honesty and value being the common thread through them all. Cryomed offers ongoing support beyond purchase to ensure you’re constantly advancing your technology, knowledge, and clinic. They are a major technology partner with many of Australia’s and New Zealand’s most successful medical-aesthetic groups and understand the needs of aesthetic businesses from small, to medium and large-scale, as well as the importance of delivering exceptional return on your investment. CRYOMED.COM.AU

8 | SPA+CLINIC

SPA+CLINIC aesthetics • medi • wellness

published by

BHA MEDIA Pty Ltd A division of The Intermedia Group 41 Bridge Rd, Glebe NSW 2037 www.bhamedia.com.au ph: 02 9660 2113 fax: 02 9660 4419

executive chairman Simon Grover

managing director Craig Hawtin-Butcher craig@intermedia.com.au

managing editor

Nadine Dilong ndilong@intermedia.com.au

partnerships manager

Kym Cowper ph: +61 2 9660 2113 mob: 0410 570 467 kcowper@intermedia.com.au

graphic designer Leanne Hogbin

subscription enquiries

subscriptions@intermedia.com.au To subscribe by credit card call 1800 651 422 or visit www.intermedia.com.au To subscribe by cheque or money order, make cheque/money order payable to: The Intermedia Group Pty Ltd. P.O. Box 55, Glebe, NSW Australia 2037 AUSTRALIA 1 yr (4 issues) $AUD 79.00 inc GST 2yrs (8 issues) $AUD 126.40 inc GST – SAVE 20% 3yrs (12 issues) $AUD 165.90 inc GST – SAVE 30% NEW ZEALAND 1 yr (4 issues) $AUD 100.00 ASIA/PACIFIC 1 yr (4 issues) $AUD 110.00 REST OF WORLD 1 yr (4 issues) $AUD 127.00 Payable in Australian dollars includes air postage Disclaimer: This publication is published by BHA MEDIA Pty Ltd (the “Publisher”). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by Australian and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisher’s endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees. Any use of the information contained in this publication is at the sole risk of the person using that information. The user should make independent enquiries as to the accuracy of the information before relying on that information.All express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Publisher, its publications and its services are expressly excluded save for those conditions and warranties which must be implied under the laws of any State of Australia or the provisions of Division 2 of Part V of the Trade Practices Act 1974 and any statutory modification or re-enactment thereof. To the extent permitted by law, the Publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising in contract, tort or otherwise, even if advised of the possibility of such loss of profits or damages. While we use our best endeavours to ensure accuracy of the materials we create, to the extent permitted by law, the Publisher excludes all liability for loss resulting from any inaccuracies or false or misleading statements that may appear in this publication. Copyright © 2023 BHA Media Pty Ltd. Environmental Statement: The Intermedia Group takes its Corporate and Social Responsibilities seriously and is committed to reducing its impact on the environment. We continuously strive to improve our environmental performance and to initiate additional CSR based projects and activities. As part of our company policy we ensure that the products and services used in the manufacture of this magazine are sourced from environmentally responsible suppliers. This magazine has been printed on paper produced from sustainably sourced wood and pulp fibre and is accredited under PEFC chain of custody.

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Editor’s LETTER With 2023 coming to an end, I can’t help but feel like we have learned nothing from our time during the COVID pandemic, at least when it comes to slowing down.

Remember that short period at the beginning of last year, when we all vowed never to work as much again as we did pre-pandemic? How we realised the importance of a work-life balance? But with this realisation came the appreciation for opportunities to come together at face-toface events, so this year, there was a record number of conferences and summits. And instead of slowing down, it seems we all worked extra hard. Oh the irony! We’ve, of course, put on a successful event ourselves, with BEAUTY & SPA Insiders 2023, which took place in October. It was a fantastic day with a positive, collaborative vibe, which made us proud. See all the photos and read more about the day on page 20.

With hard work, comes progress, and collectively as an industry, I feel like we have achieved a lot this year. Many of you would have had to adjust your work flow with the new AHPRA regulations taking effect, or even overhaul your websites and social media pages. This year might have made you invest in your personal and professional development, or your team’s education, which is a smart move seeing how informed patients are these days. Take a look at page 46 to find out why you should list more detailed treatment information on your website and page 38 to learn which numbers you really need to know about when it comes to your business.

We’ve included articles on the latest device technology in the industry, especially regarding no-downtime treatments perfect for summer. This being our last issue of the year, of course we have a Christmas gift guide for you, including gift ideas for your team or VIP clients (or yourself?); head to page 110 to get inspired. I hope 2023 was a good year for you, and that the silly season will also offer you time to pause and reflect.

Shall we vow again to work less next year?

From the whole SPA+CLINIC team, we wish you happy holidays and a wonderful start to 2024,

Nadine Dilong Managing Editor NDILONG@INTERMEDIA.COM.AU

Video

Touch button to watch Nadine preview this issue.

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Tried+Tested

The latest and greatest in the aesthetics industry, tested by the SPA+CLINIC team.

Nadine Dilong, Managing Editor tried: BTL EXION RF Microneedling is a hot topic at the moment (pardon the pun). I assume, it’s because most patients get good results for relatively little effort, both treatment time-wise, downtime wise, and pain wise. Monopolar radiofrequency is delivered deep into the dermis, and with the EXION, the energy goes deeper than the needle, in fact up to 8mm deep, whereas the needle stays at a depth of about 2-3mm, making this treatment more comfortable than other RF microneedling devices. This is why there is no need to numb patients beforehand, making it a relatively quick one. In my case, 1520 minutes is all it takes to do a pass on my entire face, and the discomfort is indeed tolerable. Some areas are more spicy than others, but all in all, the stinging sensation isn’t too bad. I’ve had other RF microneedling treatments before, and can indeed say that the EXION is less painful. As AI optimises each needle insertion to achieve optimal energy delivery, only one pass is needed. Straight after, I am red as a tomato, but this subsides within a few hours. Results that can be achieved with EXION RF Microneedling are an improvement in skin texture, reduction in wrinkles, smoothing of scarring, and overall plumpness. I began noticing a smoother skin texture as early as two days after, and can’t wait to see the full results in a few weeks’ time. btlaesthetics.com.au

Kym Cowper, Partnerships Manager tried: Cliovana As a woman who has explored various avenues for enhancing intimacy and overall sexual wellbeing, I was intrigued by Cliovana and its potential to provide a non-invasive solution for addressing these concerns. Having the recommended protocol of 4 x treatments over a 2-week period at the stunning clinic One Cosmetic in Double Bay, performed by one of their nurses Chelsea, I can offer a balanced review of my impressions and outcomes.

Cliovana employs cryotherapy to stimulate the body’s natural processes and enhance sexual response. The procedure is non-surgical and non-invasive, and the treatment process itself was straightforward and relatively quick, with each session lasting about 15 minutes. Chelsea applied a small amount of gel and controlled cold-ish temperature to the external genitalia, targeting the clitoral and labial areas. Initially, there was a mild discomfort as my body adjusted to the cold, but this sensation was manageable and fleeting. There was no pain involved, which was a significant relief and with three different hand pieces, each sensation is different and completely tolerable. After several sessions, I noticed improvements in my sexual response, including increased sensitivity and heightened pleasure. These improvements were gradual but noticeable. I also experienced an enhanced ability to achieve orgasm, which was a welcomed result. There were no side effects or complications during or after the treatment, which was reassuring. cliovana.com.au

Nadine Dilong, Managing Editor tried: The Gong and Ka Huna Massage Experience There is a beautiful new wellness hub in Glebe, Sydney, called Soul Station. The Gong and Ka Huna Massage Experience combines the ancient wisdom of Ka Huna massage, rooted in Hawaiian tradition, with one of the world’s oldest instruments, the Gong. It is an impressive, large instrument that is positioned behind my treatment bed, and ceremonialist Lulu plays it for the entire 90 minutes of my treatment, while Soul Station Co-Founder Marcia massages my whole body in flowing strokes and intuitive touch to promote relaxation and emotional release, aligning the body’s energy for a sense of balance and vitality. “The gong, unlike classical instruments, does not produce music or melody, entraining the mind to slow down to a theta brainwave state as it is not working to predict or follow a pattern, amplifying the bodywork through resonant vibration, frequency and sound,” the duo tells me. The two modalities complement each other to induce a deep state of relaxation allowing the guest to drop in, let go and disconnect from the busyness of life to find their peace within. It is a massage like no other I’ve experienced before, at times feeling more like meditation. Marcia’s Hawaiian chants feel like a prayer for me, a message to the Gods to help me reconnect with myself. It is quite the profound experience, and besides aiding my emotional state, it is also a really effective lymphatic drainage massage. Apparently, the Gong stimulates the water content in the body, further detoxifying the body – genius! Soulstation.com.au 12 | SPA+CLINIC

PROCOLLECTIVE NEW ZEALAND

For hair, beauty and aesthetics professionals

The only way to reach New Zealand’s aesthetics, beauty and hair industry professionals is to partner with ProCollective.co.nz PROCOLLECTIVE.CO.NZ Contact Craig Hawtin-Butcher today: craig@intermedia.com.au Sign up now for the weekly e-newsletter at procollective.co.nz/subscribe ProCollectiveNZ

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INTERIOR

Harmonised

Beauty

Dr Adam Brown’s new clinic in Double Bay offers medical treatments in a cozy environment.

Curtains, Melissa Collison

melissacollison.com.au

Chair, Ratio

madeinratio.com

Custom made desk

cavanaghcorp.com

14 | SPA+CLINIC

INTERIOR

Palmer & Penn

palmerandpenn.com.au Synergie Skin

synergieskin.com

Coffee table, Kar

kar-studio.com

spaandclinic.com.au | 15

INTERIOR

I

Facts & Figures

t’s no secret that Sydney’s affluent Double quiet luxury feel to Double Bay, which we felt Bay is home to some of Australia’s most was missing in the clinic space. We wanted luxurious spas and clinics, and with the our patients to walk in and have the most recent opening of Dr Adam Brown Skin calming environment, feel like they are in & Cosmetics, it has won another musta cosy house as supposed to a medical Name: DR ADAM BROWN SKIN & COSMETICS visit spot. The point of difference for Dr clinic,” Baiba explains. The couple Owners: DR ADAM BROWN AND BAIBA BROWN Brown, who hails from the UK, is that worked with interior designer Melissa Location: DOUBLE BAY, SYDNEY the Cosmetic Physician offers a holistic Collision to bring their vision to life, and Size: 106m2 approach to aesthetic treatments. who, Baiba says, delivered on the brief.

“We are passionate about providing “The favourite room in our clinic is Number of rooms: 4 the kind of holistic care lacking in the probably our waiting room. It is lovely Number of staff: 4 Australian aesthetic landscape. By bringing and cosy, always has beautiful flower Interior Inspiration: together medicine with cosmetic treatments, arrangements, gorgeous scents and calming QUIET LUXURY we can ensure patients get the most out of music – people always comment on the feeling their treatment experience. We are well-versed of the space, which we are pleased with as it was a in all areas of aesthetics, but we’re really important aspect when planning not only looking to enhance how you the space,” Dr Brown says. look – we want you to feel good too,” Of course, the built didn’t come Dr Brown and his wife and co-founder without its challenges, but the couple Baiba say. “We believe less is more and took everything in their stride. “We safety is absolutely paramount to our would be lying if we said it was easy! practice – we don’t use filler without Offering medical services means we fall guided ultrasound. We also work in the under very strict rules and regulations, preventative medicine space, which no so there were some changes we had other clinic does. Longevity medicine to make to ensure we were meeting does not only affect our appearance, it these. All the other things like planing looks after our internal bodies, working permission, council submissions and all as a preventative anti-ageing tool.” that extensive paper work meant we The stunning clinic with four couldn’t start building for longer than treatment rooms is built into one of anticipated. We were lucky though Transvaal Avenue’s iconic white terrace to have amazing contractors so while cottages. “When approaching the design, opening was delayed about four our brief was essentially the antithesis to months, it all worked out well in the a medical clinic. We wanted to go against end,” Dr Brown says, adding that his everything you might find in a traditional advice for anyone looking to build their space – so no white walls, bright lights, own clinic is to plan for a larger budget etc. It was the most fun part of creating than expected, have a lot of patience, our vision for the interior design. We and, most importantly, have supportive Baiba and Dr Adam Brown wanted to bring a more sophisticated, people around you.

16 | SPA+CLINIC

Skin health for your patients, profitability for your business.

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What’s New? New releases from some of our favourite brands.

Synergie Skin EnviroVeil, RRP $84.00 synergieskin.com

CosMedi Repair Face Cream, RRP $125.00

cosmedirepair.com Biologique Recherche Lait Dermo-S, RRP $109.00

thebeautyembassy.com.au

ISDINceutics K-Ox Eyes, RRP $115.00 Metamorphosis Cooling & Relaxing Mist, RRP $70.00

dermocosmetica.com.au

metamorphosisskincare.com

Alpha-H Dawn to Dusk SPF 50+ Serum, RRP $64.95

alpha-h.com

Outside Beauty & Skincare SPF 50+ Face Mist, RRP $55.00

outsidebeautyskincare.com

Jane Iredale ColorLuxe Hydrating Cream Lipstick, $55.00

janeiredale.com.au

Murad Retinal Result Overnight Treatment, RRP $170

murad.com.au

Vita-Sol Organic Plant Protein, RRP $72.00

vita-sol.com

18 | SPA+CLINIC

Cosmetics

The Secret Base Cream, RRP $110

thesecretskincare.com

Ella Baché Glow Serum Drops, RRP 79.00 ellabache.com.au

Enbacci Calm Reset Cleansing Balm, RRP $79.50

enbacci.com Dermalogica Stabilizing Repair Cream, $103.00

dermalogica.com.au

iSClinical Retinol Emulsion+ 0.3, RRP $170.00

isclinical.com.au Aspect Marine Youth Renewal Oil, RRP $89.00

Dermaviduals Decollete Cream, RRP $149.00

aspectskincare.com

dermaviduals.com.au

La Fervance Éclat Extraordinaire, RRP $295.00

revealaustralia.com.au ESK Gentle Glow PHA Serum, RRP $95.00

eskcare.com

advancedskin.com.au

dermaviduals.com.au

Hydropeptide Retinol Eye Renewal, RRP $195.00 Aesthetics Rx Microbiome Balancing Facial Mist, RRP $59.00 aestheticsrx.com.au

activeskin.com.au

spaandclinic.com.au | 19

Styling by NADINE DILONG. Photography by BRANDEE MEIER

Cosmedix Prep & Reset Exfoliating Pads, RRP $129.00

Simka Alpha Omega-3 Organic Lemon Flavour Liquid 50ml, RRP $89 AUD

Events

Words by TANEESA WILLIAMSON

MC, Danielle Hughes

Keynote speakers, Amy and Emilee Hembrow

This Was BEAUTY & SPA Insiders 2023!

Here’s what you missed at the B2B event of the year.

Craig Hawtin-Butcher, Nadine Dilong, Kym Cowper, Taneesa Williamson

Dr Amy Chahal and Matthew Stockley (ZO Medical Skin Health)

20 | SPA+CLINIC

Julie Davidson, Anita Quade, Hannah Gay

Kym Cowper, Emilee Hembrow, Isabella Loneragan, Amy Hembrow, Nadine Dilong, Vita Catanzariti

EVENTS

I

n the radiant ambiance of Pier One, Sydney Harbour, the BEAUTY & SPA Insiders 2023 event unfolded on October 16, a collaborative and inspiring event brought to fruition by SPA+CLINIC and Professional Beauty. The vibrant event was expertly navigated by the charismatic MC, Danielle Hughes, guiding attendees through an immersive exploration of the latest trends, groundbreaking technologies, and impactful news in the aesthetics, beauty and spa industry.

The day was filled with presentations, engaging panels, captivating display showcases, and invaluable networking opportunities. Leaders from diverse corners of the industry, ranging from beauty and dermal therapists to salon and clinic owners, nurses, doctors, and CEOs, converged to share their insights. The event aimed not just to inform but to inspire conversations, fostering connections over a day teeming with discussions that delved into the future trajectory of the industry.

Keynotes that sparked inspiration The event kicked off with a dynamic keynote address titled “The Entrepreneurial Mindset,” delivered by the dynamic duo behind SSKIN, Amy & Emilee Hembrow. Their insights into building a thriving aesthetic business, coupled with essential business non-negotiables, set the tone for a day rich with entrepreneurial wisdom.

Dermal Therapist Charlotte Ralph took the stage to elucidate why “RF is the Future of Skin Rejuvenation.” Her presentation, featuring Cynosure’s Potenza, underscored the versatility of radio frequency micro-needling as a non-surgical solution for patients seeking rejuvenation. Attendees left with a deeper understanding of the transformative potential of this technology.

In-depth conversations on client and team experiences Throughout the day, panel discussions wove a narrative around the client/patient experience, shedding light on the intricacies of delivering quality service. Cecilia Ferreyra, Director of Spa & Wellness at Sofitel SPA, shared the magic behind curating a unique spa experience for clients by tailoring every detail across seasons. The emphasis on crafting an exceptional experience underscored the commitment to client satisfaction, echoed by panellists Michelle Reeve and Jessika Brigginshaw.

Shifting the focus to team-based experiences, Kelly George RN took the audience on a journey through building and retaining exceptional teams. Her narrative highlighted the importance of investing in the team as the cornerstone of a successful business, emphasising that the biggest investment should be in the people who contribute to the vision. spaandclinic.com.au | 21

EVENTS

Panel discussion: “Drinks with the Experts” The afternoon unfolded into a convivial atmosphere with “Drinks with the Experts,” a panel discussion featuring luminaries such as Dr. Steven Liew, Dr. Tania Romano, Dr. Ian Chinsee, Karen Geiszler, and Bryce Hadley, hosted by SPA+CLINIC Editor, Nadine Dilong. The experts delved into the future of beauty and aesthetics, offering intriguing glimpses into what 2024 and beyond hold for the industry. Their collective wisdom painted a vivid picture of the exciting developments on the horizon, such as exosomes, AI technology, new injectables, and innovative ingredients in skincare.

Gratitude to partners and sponsors A heartfelt thank you resonates with our industry leaders and partners who played a pivotal role in making this year’s event possible. Platinum partners ZO Skin Health, Gold partners Advanced Cosmeceuticals, Waterlily, Beyond Payments, Cynosure, Skinceuticals, and Synergie Skin, as well as Silver partners Cryomed, Hydrafacial, and Retreatment Botanics, and Bronze partner Victoria Curtis Cosmetics, all contributed to the success of this immersive gathering.

The BEAUTY & SPA Insiders 2023 event was a celebration of innovation, collaboration, and the unwavering spirit of the beauty and spa industry. As we depart Pier One with minds buzzing with new ideas and hearts brimming with inspiration, the echoes of the insightful discussions and shared experiences will undoubtedly reverberate in the industry for months to come. Until next year, let the journey of beauty, aesthetics and wellness continue to unfold.

22 | SPA+CLINIC

spaandclinic.com.au | 23

Events

Our Highlights From The Fresh Life 2023 The conference with a twist.

A

fter experiencing The Fresh Life 2022 in Brisbane, we had high hopes for this year’s iteration of the Cosmetic Nurse conference. After all, The Fresh Life is known for being different to ‘classic’ conferences. The focus is on a fun and casual environment, being outdoors away from dark conference rooms, and wellness activities. What can we say, The Fresh Life 2023 did not disappoint.

A major drawcard of this year’s gathering was the venue: The Crystalbrook, Byron Bay. Nestled among lush rain forest and just minutes from the beach, the Crystalbrook made this conference feel like a holiday. Gigantic tipi style tents were erected around the stunning pool area, rattan furniture and large outdoor rugs made us feel like we were somewhere in Bali while we connected with likeminded people and learned from the best in the industry.

Two large stages provided ample space for presentations by some of the world’s most prolific injectors, as well as marketing experts and motivational speakers. Our highlights were the opening keynote from Yemi Penn, who spoke about the concept of being a possibilitarian, and why we shouldn’t be afraid to dream big. We also loved Dr Steven Liew’s presentation, during which he compared his approach to a female patient’s face to that of AI technology. A side by side video showed his treatment and the computer program’s changes to the face, and proved that, at this moment in time, we don’t have to be afraid AI will take over our jobs.

Dr Bob Khanna, who came all the way from the UK, impressed nurses with his unique approach to injecting and deep knowledge of anatomy. Presentations by Suzie Hoitink, Woodrow Wilson, and Sam 24 | SPA+CLINIC

Peek, gave delegates the tools to become even better entrepreneurs and practitioners.

Next to the main area of the Crystalbrook, aesthetic brands and sponsors of The Fresh Life had their treatment rooms where hands-on training and practical workshops were offered throughout the conference. Delegates could book in for the treatments or workshops they were interested in ahead of time.

The ‘piece de resistance’ of The Fresh Life 2023 was undoubtdedly the Coachella-themed party sponsored by Hugel Aesthetics, and aptly names ‘Freshchella’. Hundreds of nurses donned their best festival outfits and enjoyed great food, great music, and a free ‘jewel station’ where face gems were applied making everyone look extra sparkly. A ferry floss bar, countless photo opps, and a sneaky swim in the pool by Fresh Clinics Founders John Holbrook and John Delaney made Freshchella a night to remember.

Throughout the three days, there were massages, yoga, and breathwork classes on offer, making sure delegates prioritised their own wellbeing as well as the many learning opportunities. Healthy food, a coffee cart keeping everyone caffeinated, and no sight of plastic bottles were just a few of the small but important details we noted.

We really enjoyed the relaxed and fun atmosphere of The Fresh Life 2023 and the luxurious venue in one of Australia’s most beautiful places, Byron Bay, which made the conference feel a little less like work, and more like a retreat with upskilling benefits. Well done, Fresh Clinics. thefreshlifeconference.com

What You Missed At SKINCON

Highlights from the Australian Society of Dermal Clinicians annual 3-day educational event.

T

he Australian Society of Dermal Clinicians (ASDC) recently concluded its highly anticipated annual event, SKINCON 2023. The conference, held at the prestigious Rydges Hotel in Melbourne CBD, was dedicated to fostering knowledge exchange and professional growth within the field of dermal care, and showcased a diverse agenda of sessions, workshops, and presentations over the course of three insightful days.

Kicking off with a breakfast workshop with Dermocosmetica, SKINCON set the tone for the conference by emphasising the importance of innovation, collaboration, and evidence-based practices in the realm of dermal care. Throughout the event, attendees were treated to a series of thought-provoking sessions led by industry experts, covering topics ranging from advanced skincare techniques to the latest developments in dermatological research, alongside allied health and wound management.

One of the focal points of SKINCON 2023 was the exploration of cutting-edge technologies in the dermal sector. Clinicians and researchers engaged in discussions about the role of artificial intelligence, telemedicine, and other technological advancements in enhancing patient outcomes and streamlining clinical processes, such as skin cancer screening and triaging.

The conference also dedicated ample time to addressing the challenges and opportunities posed by the rapidly evolving landscape of digital healthcare, including methods of standardising clinical photography, led by Woodrow Wilson, Founder of Clinical Imaging.

Collaboration emerged as a recurring theme during SkinCon 2023, as professionals from various disciplines within dermal care converged to share insights and experiences. Interactive workshops facilitated

networking and knowledge-sharing, enabling attendees to learn from their peers and establish valuable connections within the industry. The strong sense of community that permeated the event reflected the ASDC’s commitment to fostering a supportive environment for dermal clinicians at all stages of their careers.

SKINCON 2023 did not shy away from addressing critical ethical and societal issues related to dermal care. Presentations on inclusivity, diversity, and the intersection of dermal health with mental well-being resonated deeply with the audience, highlighting the multifaceted nature of the profession and the integral role dermal clinicians play in enhancing both physical and emotional wellness. Dermal Therapist James Vivian shared his expertise on the importance of connection in client consultations, alongside the collaboration in inter-professional practice with Plastic Surgeon Dr Frank Lin and Dermal Clinician Samantha Allen.

The conference not only showcased the latest advancements and research in dermal care but also reinforced the pivotal role of the ASDC in aiding in professional growth, collaboration, and innovation within the field. Leading Dermoscopy education provider HealthCert contributed to this by awarding a scholarship for a professional certificate in Dermoscopy to Dermal Clinician Tonaya Barton, from Hüd Skin & Body in Melbourne’s East.

SKINCON 2023 undeniably left its mark as a premier platform for dermal clinicians to come together, learn from each other, and collectively shape the future of dermal care. With its engaging agenda, emphasis on collaboration, and commitment to elevating standards, the conference proved once again why the ASDC remains a cornerstone of excellence in the realm of dermal health. spaandclinic.com.au | 25

Words by TANEESA WILLIAMSON

EVENTS

EVENTS

This Was Aesthetics 2023 We learned, we danced, we evolved.

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here are very few conferences as anticipated as Dr Steven Liew’s Aesthetics, and the 2023 instalment was no exception. The theme ‘From Walking To Flying’ aimed to take cosmetic injectors’ practices to the next level, to disrupt the current way of doing things and to explore innovative ideas on how to improve safety and efficacy for both industry professionals and patients.

Hundreds of cosmetic practitioners came together at Sydney’s Royal Randwick Racecourse, where the brand new Winx Stand offered a new venue with a lightfilled exhibition space and an auditorium big enough to fit the huge crowd of eager ‘students’ ready to improve their injecting techniques. It wouldn’t be Aesthetics without a lot of loud music and flashy animations to kick off each session, and the always incredible Dr Stefania Roberts introduced the first morning sessions dedicated to the mid-face and different ethnicities’ unique anatomies.

The morning also included a cadaver dissection lesson, which followed a minute of silence for the generous people who donated their bodies to science. We were impressed by the huge 4K screens, which showed every detail of injection close-ups effortlessly, making it possible for hundreds of people to get a good look at injecting techniques.

The rest of the day included sessions on the lower face, melasma treatment, 3D photography, and a very interesting panel discussions on the ‘new injectables on the block’ where the latest Australian launches of filler and biostimulator products were presented. A ‘secret segment’ following afternoon tea was a real surprise as Dr Stefania Roberts, Dr Philip Bekhor, and Dr Van Park impressed with choreographed dance performances on stage, making us wonder what these multi-talented people cannot do! Edutainment at its best.

The first full day of the conference concluded with networking drinks in the exhibitor area.

The second day of Aesthetics 2023 included one of the highlights of the conference: a look at injectable treatment results from the year prior that didn’t quite achieve a satisfying result. Panels discussed why a treatment didn’t work out, what could have been done better, and possible solutions. It’s this self-critical look at injecting and the knowledge that you should never stop learning that makes Aesthetics a conference that is quite unique and refreshing.

‘Strike A Pose’ was the theme of the event’s Gala Dinner on Saturday night, which transformed the auditorium into a dance floor. There were dancers, free flowing champagne, and oh-so many photo opportunities for guests who donned their most glamorous outfits and celebrated a successful conference.

The third and final day of Aesthetics 2023 was dedicated to complication management, biostimulators, and a look into the future. Dr Steven Liew kept reminding the audience that they need to ask themselves, not only ‘how’ to inject, but ‘why’, in other words, avoiding injections that are unnecessary or may not actually yield the result that is desired. It was a conference full of education and entertainment and we highly enjoyed being a part of it.

Aesthetics 2024 will take place on August 1-4, 2024.

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Events

InMode Inspires on Darling Harbour

A day of non-surgical and minimally-invasive treatment education

Dr Osanda Wijeratne, Dr Scott Ellis, Dr Pier Paolo Rovatti and InMode Australia MD Dennis Cronje

I

nMode’s annual Inspire event at Sydney’s Sofitel, Darling Harbour celebrated the rise of minimally invasive and non-invasive aesthetic treatments, led by the company’s flagship treatment Morpheus8. Attendees were treated to a day of insight and discussion with leaders in their fields from across Australia and around the world, led by renowned plastic surgeon Dr Pier Paolo Rovatti.

Dr Rovatti reflected on his 40-year career in cosmetic medicine in Europe and how far the technology has come, enabling clinicians to deliver better results for their patients in less time and for a lower cost. He compared the shift away from invasive surgery to changes seen across all aspects of medicine.

“Times are changing and doctors in all fields have moved to less invasive treatment methods; take keyhole surgery for example,” Dr Rovatti said. “We are moving on from treatments that leave patients with scars and long recovery times because the results from InMode’s minimally invasive treatments are fantastic”.

Dr Rovatti celebrated the increasing interest in tightening treatments including BodyTite, EvolveX and Morpheus8 that has led to a reduction in demand for liposuction. “Many years ago patients would undergo liposuction and a few years later they would be back, with saggy skin. That’s not a problem anymore,” he said.

A KOL in the area of women’s wellness, Dr Aman Bhinder shared her experience with InMode’s Empower platform, explaining how the treatment is changing women’s lives for the better. Dr Bhinder explained her passion for recognising and treating symptoms relating to perimenopause and menopause.

“Issues like low libido, vaginal dryness and urinary incontinence are still considered so taboo,” she said. “Four in ten women suffer from sexual dysfunction as a result of menopause but only one in 10 will talk to a GP about it. Sadly, the rest just think it’s something they have to live with as they get older.” Dr Bhinder explained how Empower uses fractional radiofrequency, bipolar radiofrequency and intravaginal

electrical muscle stimulation to tighten and remodel the pelvic floor and vaginal wall.

“Many of the women I treat have struggled for years, either with incontinence or sexual dysfunction, not to mention the mental health challenges that come with that and the strain it can put on relationships. They are shocked at how much their life improves after undergoing treatment,” she said.

Senae Travers of Skin Bottega, Melbourne, led discussions on managing a body contouring business with EvolveX and Morpheus8 explaining both treatments are in huge demand because of the great results achieved with minimum downtime. She said technology in the beauty industry has become so advanced, it’s attracting people who in the past would never have considered treating areas of their body they are not comfortable with. James Vivian took the stage and explained how he has transformed his business and elevated his practice with InMode technologies.

Rounding out the day, Canadian Optometrist, Dr Bruce Dornn discussed InMode’s move into the world of ocular care, through its Envision platform, a world first treatment for dry eye, using bipolar radio frequency and IPL to restore a patient’s ability to produce their own tear film.

“The human eye is one of the most important sensory organs, extracting and processing more than 10 million pieces of information per second and blinking 15-20 times per minute on average, but blinking decreases to six times a minute while on screens, which can lead to dry eye,” he said. “In Canada the adoption rate of Envision by optometrists is extremely high as they shift away from using drops and steroids to instead treating the cause of dry eye and rejuvenating glands around the eye using the InMode technology.”

Inspire celebrated InMode’s position as a world leader in aesthetic medicine and women’s wellness, with insightful discussions and inspiring success stories leaving the room excited about the future, with new developments on the horizon for the industry. spaandclinic.com.au | 27

Events

Get Ready For ABIC’s Educational Conference: ELEVATE 24 Mark your calendars.

A

fter the huge success of ABIC’s inaugural Educational Conference earlier this year, get ready to kick off 2024 in style! Back by popular demand is the annual ABIC Education Conference, Elevate – with the promise that 2024 will be even better than last year.

The ABIC team have feverishly studied the feedback from delegates and sponsors to facilitate an even more immersive, fast-paced educational experience for their valued members. ABIC are confident Elevate 2024 will leave delegates more inspired, empowered and connected and of course, gifted with incredible swag bags.

Dr John Holbrook, Rebecca Miller, Chrissy Alger, AMET and international guest, Dr Tina Meder.

The four keynote panels this year will be shorter in duration, with a maximum of three guests, giving delegates a greater opportunity General Manager of Candela ANZ to ask questions, while providing panellists with more time to share their insights and experiences.

“ABIC doesn’t do things by halves. It promised The Parkview Room and Signorelli its members and our industry a show and it Gastronomia room will run delivered. With an emphasis on collaboration simultaneously with two workshops. across our vast variety of specialities as well These workshops will be hands as showcasing some of the most up-to-date on, with Parkview exclusively for skincare and devices available, the vibe was healthcare professionals only. electric as delegates expanded their knowledge The Injecting Village will allow and peaked their curiosity. professionals to learn exciting, new If last year was anything to go by, this year’s conference will techniques with practical training. continue to inspire and delight. I’m honoured to be presenting as The Skin Space afternoon well as hosting a panel with my fellow colleagues to discuss the workshop will be hosted by importance of inclusiveness within our practices. Can’t wait to see The need-to-know international speaker Dr Tina everyone there!” - James Vivian, Dermal Therapist The Elevate event is for one Meder, with an advanced workshop day only, the 19th of February, with clinicians looking to learn how 2024, to be held on the water’s edge at Darling Island, Pyrmont, Dr Meder has successfully treated challenging skin conditions, such as overlooking Sydney’s stunning harbour. The purposefully designed rosacea and acne.The Exhibitor Hall will be packed with trusted ABIC program is fast paced with engagement, empowerment and Foundation and Supplier members only, where Industry Members will be education underlying every aspect. showcasing their best modalities, products, and their latest technology.

ABIC has separated the day into three core components: Dermal The ABIC team promise to deliver new innovative delegate Deep Dive, Business and Medical Aesthetics. The feedback on the MC opportunities to the event. Delegates will leave with plenty of was overwhelming, and as requested, ABIC asked Grazina Fechner to Instagram worthy pictures – ready to elevate their business. be MC once again for 2024.

Secure your tickets at events.humanitix.com/elevate-24-abicThe full list of speakers and the program will be released closer education-conference to the date, however a few keynote speakers in the must-see lineAs proud ABIC Foundation Members, SPA+CLINIC will of course be at the up include Rebecca Miller, James Vivian, Gry Tomte, Dr Steven Liew, event as well, we look forward to connecting with delegates!

28 | SPA+CLINIC

“I’m extremely impressed, it’s very well attended, the quality of attendees who have invested their time in the organisation and also the attendees is very high, we definitely will be back for 2024 and are thrilled to be a part of it.” – Mathew Green, Senior Director &

SPEAKER

ELEVATE SYDNEY 2024

DR STEVEN LIEW DIRECTOR SHAPE CLINIC SYDNEY

SPEAKER

SUZI HOITINK THE SECRET CEO

Everything you need to know about the latest: Techniques

SPEAKER

ANGES DUBE DIRECTOR AT ZEBRA AESTHETICS

Treatments and Technology

SPEAKER

DR SARAS DIRECTOR AT DR SARAS & CO.

Monday 19 February 2024

SPEAKER

7:30AM - 7:30PM

DR JING WANG

Doltone House, Pyrmont SYDNEY

Cosmetic Doctor

S+C 50% OFF DISCOUNT CODE: SPACLINIC50

Register now at :

events.humanitix.com/elevate24-abic-education-conference

Business

(Left to right) – Nikki Benjasiri, endota Bangkok General Manager, Natascha Dazkiw, Head of Product Development and Distribution, Melanie Gleeson, endota Founding CEO, Pat Benjasiri and Jack Hung, Owners of endota Bangkok

Endota Has Expanded To Thailand And New Zealand This marks a significant milestone in the brand’s global expansion efforts, bringing exceptional spa experiences and tailored treatments to residents and travellers, writes TANEESA WILLIAMSON.

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ndota, a renowned wellness brand with a stellar reputation across Australia and New Zealand, is taking the leap onto the global stage with the grand opening of their newest spa in Bangkok. Situated centrally in the recently renovated 5-star Intercontinental Hotel Bangkok, this spa is poised to redefine the wellness landscape in Thailand’s vibrant city.

Endota’s foray into the Thai market follows the success of their skincare and well-being product ranges launched in the country five years ago. Now, they’re taking their commitment to nurturing mind, body, and skin to the next level with the introduction of a comprehensive range of spa treatments.

The latest addition to their family of spas joins existing locations in iconic destinations like Byron Bay, Noosa, The Rocks Sydney, Yarra Valley, and a triumphant launch in New Zealand.

30 | SPA+CLINIC

Business

Their holistic approach to wellness is a hallmark of the brand, and it’s set to reshape the spa experience for both locals and visitors. This new addition to Bangkok’s wellness landscape promises to be a transformative wellness hub.

Boasting eight spacious treatment rooms, two of which offer couples a shared experience, endota Bangkok hosts an oasis of tranquillity in the heart of the bustling city.

Endota’s journey from its inception to its international expansion is a testament to the power of wellness, holistic care, and a deep commitment to nurturing the mind, body, and skin. As endota Bangkok becomes the latest jewel in the brand’s crown, it’s poised to provide a haven of tranquillity in the midst of a bustling city, embracing the age-old wisdom that true beauty and well-being come from within.

We caught up with endota’s Founder and CEO Melanie Gleeson, to discuss the reasoning behind these two specific destinations, and what’s next on the horizon for endota.

endota Founder, Melanie Gleeson

What led to the decision to launch endota in Thailand and New Zealand?

Becoming the world’s most-loved wellness brand and helping more people feel better has always been the goal for us at endota. The acquisition of our spas in New Zealand was the natural evolution of our founding vision – to help more people feel better and now on a global scale.

Since increasing our focus on international expansion, we felt New Zealand was the perfect place to start given its proximity to Australia and similarities in the market. After launching to the Thailand market five years ago offering skincare and wellbeing product ranges, we felt opening endota Bangkok was the perfect way to further expand our offering in this market.

What is further on the horizon for endota?

We have so many exciting developments coming up. We are eagerly anticipating the launch of our new ElectroMesotherapy body treatment that will be available in spa before the end of the year.

Furthermore, we have ambitious plans for extending our reach globally in the Asia Pacific region, helping us to achieve our founding vision of making more people feel better on a global scale.

This exciting venture invites both locals and visitors to embark on a transformative wellness journey, redefining the spa experience in Thailand and beyond. Endota’s legacy of wellness continues to grow, promising to make the world a better place, one tranquil spa experience at a time. endotaspa.com.au spaandclinic.com.au | 31

Business

We Are Open

The latest and greatest spa and clinic openings to know now.

Bellix Aesthetics Bellix Aesthetics, Brisbane, is a Nurse Lead Skin & Aesthetics clinic, which aims to offer all clients an exceptional self-care experience. As you explore our world, you’ll discover that we are just as fun and unique as our little clinic. At Bellix Aesthetics, we believe in the power of making a positive impact as service providers and carers. Our commitment extends beyond skincare and aesthetics; it’s about creating a space where people can feel valued and cared for. We specialise in skin and aesthetics care. Our focus is on delivering long-term results through expert guidance, high-quality ingredients, and personalised skincare solutions. We believe that beauty is more than skin deep, and our approach reflects this philosophy. We believe that every individual is unique.

We understand that each client who walks through our doors has their distinct goals and needs. Our mission is to create a lasting bond with each of our clients by providing more than just a service. We offer an experience that is not only comfortable and reliable but also tailored to our clients’ specific requirements. Client satisfaction is our top priority, and we are dedicated to helping each individual look and feel their best. bellix.co

Gee Skin Health Gee offers a welcoming and personally considered approach to skin. Our intimate approach begins by understanding our clients’ unique goals before creating an individually tailored plan to get them there. We have curated injectable and dermal therapy treatment protocols which are centred on enhancing a person’s positives. These curated treatment options include but are not limited to dermal fillers, bioremodeller, skin boosters, wrinkle relaxers as well as skin needling and in the next few weeks, we are partnering with Neauvia and will be the first clinic in Australia to offer the Zaffiro, an innovate medical device that combines hydro exfoliation with infrared thermo-lifting to brighten and tighten the skin. Gee offers cosmeceuticals from Aspect Dr and Biojuve, as well as nutraceuticals from Vida Glow. Gee is in the heart of Manly, a stones throw from the beach in a beautiful art deco building that has been redone and is home to Normas Deli, Butter Boy Bakes and a range of wellness services. The shopfront was thoughtfully designed and built to create a sophisticated and inviting space tailored to Gee’s clientele and philosophy.

Gee is owned and operated by Georgie Dyason, who, with twelve years experience in paediatric oncology and palliative care nursing,

32 | SPA+CLINIC

needed a change of pace after having her third child close to three years ago. It has been a labour of love, and is a beautiful addition to Manly and its Northern Beaches surrounds. gee.skin

Business

W AWAY Spa

Sculpt Sculpt is South Australia’s premier destination for rejuvenation of skin and self. Helmed by a team of industry leaders and experts, Sculpt aims to redefine the medical aesthetics and rejuvenation experience with bespoke treatments that seamlessly blend clinical expertise with cutting edge technology in a space where every detail has been considered. The luxury clinic based in Adelaide is Australia’s exclusive location for some of the world’s leading technologies in rejuvenation, including Australia’s first MLX-i3 Dome, a new generation of touchless, non-invasive detox treatments combining three powerful wellness technologies for total body rejuvenation.

The architecturally designed clinic offers patients a mediterranean-feel ambience along with state of the art facilities to undertake treatments from facials and injectables to laser therapies and treatment for scarring and more. Offering a treatment menu with more than 100 unique treatments, Sculpt combines scientifically backed technique with state of the art technology and a commitment to personalised care that delivers unparalleled results. Sculpt is an inclusive space with expertly crafted services that inspire natural restoration for bodies of all types, tones, genders and maturities.

Set on the second level of the soon to open W Sydney, AWAY Spa is an urban oasis, offering a fresh take on wellness. A sanctuary with high-design interiors, nestled in the midst of the concrete cityscape, this innovative retreat can be enjoyed individually or in the company of friends, making it a truly unique experience to connect and converse. In partnership with sustainable global skincare brand, Comfort Zone, and Australian natural skincare brand, USPA, AWAY Spa offers an array of advanced treatments for guests, from detox sensory journeys to Cryo Ice-Roller treatments and LED facial therapies to hydrate and build radiance. Guests can choose from a menu of Detox, Renew, Rewind and Refresh treatments and for busy bodies there is the option of W’s signature Quick Fix menu. AWAY Spa features five treatment rooms, including one spacious double treatment suite perfect for couples and friends, as well as a relaxation area for pre- and post-treatment, experience showers and a shared unisex sauna and steam room. Hotel guests will also have access to the 24-hour FIT gym fitted with Technogym equipment including cardio, free weights and an array of exercise machines. Charlotte Spratt, AWAY Spa Manager, says “as we prepare to open the doors at W Sydney, we’re excited to introduce Sydneysiders and guests to AWAY Spa, a new luxury wellness space that blends relaxation with a social experience and an unconventional design. It’s a new way to revitalise and recharge, infused with W sense of energy and innovation, and we can’t wait to share it with our guests.” marriott.com

sculpt.com.au spaandclinic.com.au | 33

Business

A New Chapter for Advanced Cosmeceuticals Skin Group Australia’s skincare distribution powerhouse, Advanced Cosmeceuticals Skin Group (ACSG) has had a year of changes. We speak to the team about the company’s future.

Shaunte Mears-Watkins, CEO ACSG Congratulations on your new role as CEO of ACSG, Shaunte, can you tell us a bit about your professional background and what attracted you to working at ACSG? I’ve spent my entire career building consumer businesses, especially those with roots in health and wellness. Among the many lessons I’ve learned over the years, I’ve seen time and again that the most enduring relationships that people have with products are not just built on functional benefits, but also emotional and social ones. When you find the right match, just you know it. My own skincare journey has not always been easy. In my teenage years, I struggled with acne and hyperpigmentation, and it really impacted my confidence. It took me well into my twenties to find the right skin therapist that I trusted, and a routine that I felt that I could consistently follow. Once all of those things began to change, so did my skin and the way that I saw myself. Joining AC Skin Group allows me to help others discover the right support for their individual needs.

In your own words, what sets ACSG apart from other skincare distributors in Australia?

What makes us different is the deep understanding and partnership that we have with clinics in Australia, coupled with the calibre of brands we work with.

Clinics are our core, and we invest in understanding their unique position and any impediments they have to growth. But our relationship with clinics could not be nearly as successful if they couldn’t have complete trust in the brands that we represent. At every touch point, the brands within our portfolio, our representatives, educators and marketers must stay at the top of their game. We listen, we adjust, and we act. The industry is dynamic and we must be as well.

What is your vision for ACSG? The foundations of the ACSG are truly solid, thanks to the dedication and passion of Catherine and Daniel. As we move into 2024 and beyond, ACSG will specialise in bringing industry driving innovation, education, and brands to Australia & New Zealand. At the heart of what we do will always be people; that connection to clinics, to customers and to the founders of our brands is what I believe will set us apart as we move forward.

34 | SPA+CLINIC

Business

Daniel Dickson, Board Member ACSG Daniel, you have worked as DMK MG (MD) for over 20 years now and have been an integral part in the acquisition of DMK by ACSG. What makes ACSG a great fit for DMK? I feel that DMK and the brands within the AC Skin Group do have synergies as they often attend to different concerns within the beauty industry. DMK has always been paramedical skin revision concept that requires a large amount of dedication and training for passionate skin therapists who want to make a difference to their client’s skin concerns. ACSG have such a wonderful distribution of clinics and ones that I know would do well with the DMK concept. Like everything though, not every brand is for everybody so having a suite of products that allows the clinics to choose puts them in a position where they can diversify their business and deal with one company.

You are on the board for ACSG, what are some of the decisions the board discusses, and how important is it to keep clinics and clients in mind?

In my mind the clinics are always number one because without a solidly supported clinic whereby they receive the education, marketing support and business assistance, the clients would not receive the desired outcome that the brand intends. The decisions on the board that we make are more around the strategic decision for the brands, and every brand is on its own journey, so it is definitely not a cookie cutter approach. Sometimes various brands require more attention and that is where the energy will flow, but for most of the time, the board is there to ensure that the strategic direction and support is given to the business to set it up for the greater success. There is also new initiatives or innovation that ACSG can bring to the market, and this is often initiated at the boardroom, and they will be executed and delivered by the team.

What are you most excited about that is coming in 2024 for ACSG and/or DMK? In any acquisition, it takes time to settle in and for the brands to work in synergy, however as I think as we come through what has been a few challenging years, we are hoping there won’t be any business interruptions, and people wanting to find themselves back into the workspace. DMK and all the brands of ACSG will enjoy a year of greater normality and right now I know that people are looking for value for money and results. Both of these are not always possible to achieve as results often require an amount of dedication and time and an investment to ensuring they get the desired outcome. DMK is very much a results orientated business and there is no way to cut corners on delivering results that are crippling peoples’ confidence. Everyone desires to wear the best skin they can, and we know if they do make a dedication to DMK, it will deliver the results.

“I feel that DMK and the brands within the AC Skin Group do have synergies as they often attend to different concerns within the beauty industry.”

Catherine Biedermann, Board Member ACSG Catherine, ACSG has gone through some changes recently, can you tell us about some of the strategic decisions you made for this incredible company you founded almost 18 years ago?

Over the last 18 years, my incredible team has helped build AC to become one of Australia‘s biggest distributors for advanced skincare and aesthetic equipment. I have been fortunate to have a very loyal team with many long term staff members and a very loyal clientele. This made it possible to show strong growth year on year.

From my previous business experiences I knew, there was a time when my business knowledge couldn’t support the continuing growth any longer. I was open to consider take over offers from companies that were skilled in growing AC further.

What does Shaunte bring to the table as CEO of ACSG? Shaunte has the experience of leading and further growing a business to become a corporate business. Shaunte also understands the initial challenges a takeover can create for employees and customers. Our industry includes small to large businesses with different needs and expectations They all need to be acknowledged and met, as much as possible. The larger the business grows, the harder this becomes.

You are now a board member for ACSG, how will you be working with Shaunte?

I am very aware, the future growth of AC will lead to many organisational changes. There will be changes that will benefit the clinics and also changes that may be a challenge for some clinics. I see my role in discussing these changes, pointing out possible hurdles but mainly supporting Shaunte in her role. It is Shaunte who‘s now leading AC and my main role is to support Shaunte in her role. spaandclinic.com.au | 35

SPONSORED

More Than Injecting

Juv’ae Directors Nicole (left) and Melissa at the Aesthetic Extender Symposium in Miami

Juv’ae’s founders know that it takes more than great injecting skills to run a successful business. Here’s how they will implement their learnings from overseas.

I

n Australia, we tend to look overseas for the latest trends and innovations in the aesthetics industry, which is why attending conferences across the world can be really beneficial. Juv’ae Founders Nicole Schmid-Sanele and Melissa Isaia are always looking at ways to take their cosmetic nurse community to the next level, which is why they attended the Aesthetic Extender Symposium in Miami, Florida in August this year.

What are Aesthetic Extenders? They’re healthcare professionals, such as nurses, dermal clinicians, and aestheticians – in other words, they’re practitioners that “extend” a doctor’s offering. The Aesthetic Extender Symposium is an annual educational conference aimed to educate and train an audience of high level, aesthetic extenders by providing innovative education on the newest therapies, technologies and procedures in dermatology and aesthetic medicine.

Juv’ae’s Directors were invited by Merz Aesthetics, who brought together an Advisory Committee including nurse trainers from countries such as Brazil, the UK, and Canada.

“Merz Aesthetics takes pride in working with innovative and leading providers in the aesthetics community. Nicole Schmid-Sanele was invited to attend an Advisory Board to help define and develop strategies, educational tools, and plans for working with aesthetic providers to better 36 | SPA+CLINIC

serve the aesthetics community. As part of an international group of aesthetic providers, it was an opportunity to learn about the similarities, differences, and approaches in clinical practice,” Merz told us.

“The quality of practitioners and cosmetic nurses we have in Australia is really high, but when it comes to customer service, we can still learn a lot from the Americans,” says Melissa. The conference in Florida taught them the importance of your client database, how to manage it, and how to keep clients coming back. Those ‘business’ aspects of being a cosmetic nurse are just as important as learning the latest injecting technique, but are often neglected in Australia.

“In the US, the practitioners cherish each and every client, they get to know them, they take detailed notes about them, and they would never cancel an appointment,” says Nicole, while Melissa adds “a lot of the clinics there know how to manage their database, how to analyse reports and find repeat clients, who the biggest spender is, how to get clients back in, what the different touch points are, they have processes in place. They invest in social media and Google Ads.” “Another thing we learned at the Aesthetic Extender Symposium is the importance of combination therapies, holistic treatments, and generally offering more than just

Sponsored

injectables,” says Nicole. “A lot of injectors here just focus on the S4 medication, thinking that their patients can get their other skin treatments somewhere else, and that’s the wrong mindset.”

This has led them to offer Juv’ae nurses training outside of injecting techniques, with the help of Jacinta King, who has recently joined Juv’ae as Director of Nursing, Leadership & Strategy. Jacinta brings a unique blend of clinical expertise and business acumen to her role as she not only founded a thriving injectable business, which she sold to a publicly listed company, but she was also a pivotal figure in establishing the Cosmetic Nurses Association, serving as its first President for two years.

“I’m offering one-on-one business coaching for Juv’ae nurses,” Jacinta explains. “Time and time again, I see nurses that are great clinicians, but they don’t know their numbers, like profit margins and breakeven point. So I send them home with homework, to figure all that out and then we can calculate how much money they need to make every month, week, day. And our nurses are finding it so valuable, but of course, with hundreds of nurses at Juv’ae, it’s hard to do it one-on-one with everyone, so we’re about to launch a six-month Mastermind Program, where we’ll put nurses into small groups all from different locations, and I am taking them on a 6-months program, learning about business topics, setting some goals.”

Not only will Juv’ae nurses up skill, but they will also be connected with likeminded injectors from all over Australia, which is a very important aspect to Melissa and Nicole, creating community. “It’s community over competition for us,” says Nicole, “most cosmetic nurses work fairly isolated on their own business, so this is great way for them to feel more connected and supported.”

“A rising tide, lifts all boats,” concludes Melissa.

In the dynamic world of business, where competition is fierce and profit margins often take centre stage, it’s refreshing to see the directors of Juvae embracing a broader perspective.

Melissa and Nicole’s commitment to the idea that a rising tide lifts all boats isn’t just a philosophy – it’s a blueprint for success in today’s interconnected business world. It’s a call to action for other leaders to consider not only their company’s prosperity but also the collective prosperity of their industry.

As we look to the future, Juv’ae serves as an inspiring example of how business leaders can chart a course towards success that benefits all who sail on the same sea.

For more information, visit juvae.com.au

Juv’ae Director of Nursing, Jacinta King

spaandclinic.com.au | 37

Business

BUSINESS INTELLIGENCE: How Is Your Clinic Really Performing?

SUZIE HOITINK reveals the numbers you need to know.

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t’s concerning that one of the initial questions many of my clients pose after a business review is, “Am I on the right track?” Essentially, they’re inquiring about the business’s performance. Not a good start – you should know what shape your business is in.

During the discovery phase, I request clients’ financials, which is typically straightforward. However, when I ask for specific reports, they often admit either not knowing how to access the information or confess that it’s their first time delving into it. In my earlier days at Clear Complexions clinics, I was a ‘financial ostrich’, avoiding any confrontation with my own financial and business illiteracy by immersing myself in treatment rooms. I focused solely on driving revenue.

But revenue is vanity and profit is sanity.

Only when I learnt what numbers to look at and what they were telling me, did I really understand how to inject myself into the business to drive those numbers up. That’s when magic started to happen.

The Financials It’s an obvious statement, but your financial reports are a vital synopsis of your business’s viability, yet curiously many business owners only look at their Profit and Loss statement (income statement) at year-end, rather than monthly. You don’t want to reach the end of the year and say, “Alright, this is what we made,” without knowing how or what to do next year for improvement, so monthly analysis of your Balance Sheet and P&Ls will provide invaluable insight into trends, both positive and negative, allowing you the opportunity to act.

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However, while your financials tell you what happened in your business, they fall short in explaining why, or more crucially, what steps to take. Fortunately, there are metrics that tell you what is happening within your business and precisely what you should be doing. And it’s all at your fingertips in your practice right now.

The Metrics Your business has pivotal levers or drivers that, when adjusted, have a profound impact on productivity and profitability. These levers are represented by metrics, which are typically reported by most proficient CRM systems. Metrics enable the establishment of Key Performance Indicators (KPIs), the fundamental goalposts you set for yourself and your team to drive individual performance towards the business’s goals.

While key metrics vary by industry, the more precise they are, the more valuable they become. Broad metrics, applicable to nearly any business, include sales revenue and net profit margin. However, here are four critical metrics that empower your business to reach its true potential: • Productivity per hour: What’s the average earnings per team member per hour?

The vitality of your clinic hinges on your team’s ability to be at full capacity (utilisation) and maximise earnings during those hours (productivity). Although client demand and cancellations inevitably affect utilisation, gauging each staff member’s hourly

Business

earnings against your expectations (the KPI) indicates whether action is required.

and address it promptly. The most profitable client is the one you already have, so bring them back as frequently as possible.

• Average revenue per visit: How much does each client spend,

• Skincare % of revenue: How much revenue from skincare sales

on average, with each staff member?

Maximising client value is paramount, especially given the considerable cost of acquiring a client in the first place. Identify which staff excel at client maximisation and who might benefit from some training to improve. Establish revenue per visit KPIs (adjusted for qualifications and experience) and monitor your team on a daily, weekly, and monthly basis. This allows you to pinpoint any skill or will issues with specific staff members. Take it a step further by examining how they generate revenue: which treatments they offer and the distribution between treatments and skincare. From there, implement strategies to enhance performance, which could include training in treatments and/or skincare, mentoring, or even incentives.

• Rebooking: What percentage of clients rebook with each staff member?

My aim with our six clinics was for every client to establish a habit of visiting us every two weeks. Ambitious, but achievable. The key was focusing on each staff member’s rebooking rate, once I had the treatment planning system (The prescriptive Cycle) in place.

Engaged staff not only perform the scheduled treatment but also ensure the client knows precisely which treatment comes next and why, and then book it. If the rebooking rate is low for a particular staff member, again, ask whether this is a skill or motivation issue

Any time of day or night This magazine is quarterly but we’re available 24/7 across social media.

From the latest spa openings to behind-the-scenes private launches of the latest products and services, SPA+CLINIC is your key to success.

Connect with us now @SPAANDCLINIC @SPACLINICMAGAZINE http://bit.ly/SpaClinicLI

does each staff member generate?

This may seem straightforward, but I often see owners measuring skincare sales without a clear understanding of what constitutes success. Every bit of profit margin from skincare goes straight to your bottom line – no additional staff, equipment, or extended hours required. Ideally, your retail revenue should account for 2040% of your overall revenue. Most clinics fall within the range of 5-9%, representing hundreds of thousands of dollars in untapped potential. Set KPIs and implement strategies to enhance their ability to sell skincare. Then watch your profitability soar!

I often hear Doctors and Nurses say, ‘I’m not a businessperson, I’m a clinician’. That’s an ostrich statement if ever I heard one. If you own a business, you are a businessman or woman. What can be monitored and measured can be managed, enabling adaptability and growth in your business. If interpreting your business intelligence and establishing KPIs isn’t your forte, don’t put your head in the sand; get some help.

Suzie Hoitink, Director at HTNK Advisory, accomplished the remarkable feat of launching, expanding, and ultimately selling the Clear Complexions Clinics to an ASX-listed entity, culminating in her acquisition of a private island. In her current role as ‘The Secret CEO,’ she collaborates with partner Alex to empower fellow business owners nationally and internationally in maximising the potential of their clinics. htnk.com.au

Aesthetics

The Difficult Case Of Patient (Non-)Compliance How do you make your patients follow their pre- and post-treatment care?

We asked two practitioners.

Dr Sarah Tranter, Dr Tranter Aesthetics: Ensuring that patients comply with pre and post-treatment skincare and skin preparation is a crucial aspect of achieving optimal results in cosmetic procedures like laser treatments, RF microneedling, peels, and other advanced skincare treatments. As a dedicated cosmetic physician, my approach revolves around education and fostering a shared philosophy among both my patients and my staff.

Education is the cornerstone of success. I take the time to thoroughly educate my patients on the ‘why’ behind pre and posttreatment skincare, and emphasise the customised nature of their treatment protocol. I explain how these steps can enhance treatment effectiveness, minimise potential complications, and accelerate recovery.

I find that being direct and clear about what is involved, the benefits, risks, and consequences of non-compliance, helps patients see the direct connection between their pre and post-treatment skincare and outcomes, and patients are more likely to commit to the prescribed regimen. All our patients have a comprehensive pre-treatment consultation, where these factors are discussed, as well as consent pre-treatment. We also insist on patients attending their scheduled follow-up consultations, so we can see how things are progressing post-treatment.

In cases where patients haven’t complied with pre and posttreatment protocols, I try and understand why this is the case – was it too complicated, did they completely understand what was required, did they have a reaction to the skincare? This allows me to review the process with them and helps me refine my processes for future patients embarking on similar treatments.

Creating a cohesive philosophy within my staff is equally vital.

Through ongoing training and communication, I ensure that all team members share the same commitment to pre and post-treatment care. We hold regular meetings to review treatment protocols, discuss case studies, and address any questions or concerns. This consistency ensures that patients receive consistent guidance and support throughout their journey, this is paramount for us, as helping our patients achieve the best results possible is our priority.

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Rima Tenian, Director Illuminate Skin and Body: When visiting Illuminate Skin and Body for treatments such as skin needling, laser and peels, we have our clients fill out a consultation form that complies with the treatment they’re booked in to receive, at the same time they also sign a waiver which states that the success of a treatment is only guaranteed if they follow instructions as prescribed by their therapist. We speak to our clients about how to prepare their skin prior to their treatment date and discuss aftercare so they can prepare themselves. I also stress to the client before the booking that if they are not compliant with their aftercare, we cannot guarantee optimal results and that adverse reactions can occur if they don’t adhere to their therapist’s prescriptions.

We also keep a thorough photo diary of all treatments including before, during and after photos as well as encouraging our client to share images with us of their athome skin progression, which most clients do if it’s relevant to the treatment they received. This way we can see how their skin has reacted to and is coping with the recovery of their treatment. We are very hands on, we call our clients on day two and day four to check in as well as communicate online to constantly check in so we can nip any adverse reactions in the bud. If there is a reaction on the skin due to poor aftercare or lack of, we book the client in immediately and they come in to visit us within 24 hours of that call for a checkup so we can address any concerns.

We can tell when clients have not followed their prescribed skincare regime at home, this is why we keep the photographic evidence so we can track where things may have gone wrong in their post-care. Education is key, I am constantly educating my clients and also show them, with permission, images from other success stories and also images from other clients who have not followed our suggested prescriptions to validate the importance of aftercare.

Sponsored

Fresh Success Celebrating the Fresh Clinics Community

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ommunity has always been a core part of our mission at Fresh Clinics. Today, we’re excited to shine a spotlight on some of our Nurses who have recently achieved remarkable successes.

These wins are not just personal accomplishments; they represent the

strength and resilience of our entire Fresh Clinics community. We take immense pride in celebrating these wins, as they are a testament to the collective spirit of innovation, support, and determination that defines our community.

Maria Reid & Jess Halliday | Eden Cosmetic Therapies Maria & Jess are a truly dynamic duo that have been operating for 6 years and after constantly outgrowing their clinic spaces they have recently opened their second Tasmania location! This year they have celebrated many milestones but the biggest yet was to become the very first independently owned clinics in Tasmania to be granted Day Procedure Licences. “As we head into the busiest part of our year we are starting to think of our business strategy for 2024. We plan to grow our clinical team, continue to utilise Fresh Clinics training opportunities and of course continue to really love what we do and the time we are privileged to spend with our patients.”

Lisa Price | Jade Cosmetic Clinic Lisa left behind a 25 year career in Midwifery to switch industries & she has never looked back. Founding Jade Cosmetic Clinic in Cairns in 2006, she has since gone on to expand her business exponentially. After 14 years with her Cairns clinic she opened Jade Cosmetic Clinic in Paddington, followed by her most recent Trinity Beach clinic. “Being in a position to give other people an opportunity to be the best they can be, is the highlight of being a business owner for me.”

Petta Harrow Day | Enhance Skin Cosmetics After years of being runner-up, we are so proud to announce that Petta was voted the BEST Cosmetic Injector in Adelaide 2023! She transitioned from working as a mental health nurse in emergency departments to a career where she truly felt she could make a difference. “I always wanted to run my own business, I wanted to run things my way and wanted to be able to give my clients the time, the love, the counselling, the therapy session.” Congratulations Petta!

We also wanted to give a special mention to the Top 4 voted Adelaide’s Best Cosmetic Injectors, who are ALL with Fresh Clinics: Michelle Davies - Tailored Cosmetics, Mandy Sheer - Sheer Aesthetics, Renee Seneca - Afterglow Aesthetics and Vanessa Kristo - Unfiltered Aesthetics. We are so proud to be a part of your journey!

As we celebrate these incredible milestones we’re reminded of the incredible strength and resilience that defines our Fresh Clinics community. We believe that every success story is a win for us all, and we’ll continue to stand side-by-side, providing unwavering support in

the pursuit of our shared dreams and goals. The accomplishments we celebrate today are just the beginning – together, we will continue to inspire, uplift, and achieve greatness as one. Thank you for being a part of our community, and for making Fresh Clinics a place where dreams flourish and goals are celebrated.

If you would like to hear more about joining Fresh, and how we can help you grow and succeed as a cosmetic injector, scan the QR code! spaandclinic.com.au | 41

Wellness

(Re)Treat Your Team

Forget booze-filled Christmas parties and take your team on a wellness retreat they won’t forget writes Nadine Dilong.

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f there is one positive thing that COVID brought about, its people’s awareness of the importance of health and wellbeing, especially when it comes to work/life balance, and how their careers and jobs affect their overall health. Employers worldwide have been called out for not prioritising their team’s wellbeing, and a wave of office renovations and more flexible work schedules followed, as well as an increase in ‘team days’. While there is nothing wrong with team bonding exercises and corporate events that include an open bar and finger food, why not do something that will facilitate communication and getting to know each other better, but also enhance your team members’ wellbeing at the same time?

The case for a corporate wellness retreat If you work in the spa and wellness industry, you might think it’s weird to take your team on a wellness retreat, after all, you already know about wellness! But it’s often exactly the kind of nurturing practitioner that never prioritise themselves, who desperately need some wellness practices in 42 | SPA+CLINIC

their own lives. Instead of spending thousands of dollars on a fancy restaurant for your Christmas party this year, why not spend a day at a wellness retreat surrounded by nature, practising yoga, meditation, and eating healthy, delicious food?

Billabong Retreat is located on 12 acres of natural bushland in Maraylya, just 45 minutes from the Sydney CBD, and offers everything a great team day requires: Beautiful facilities, experienced yoga and mindfulness teachers, delicious, local food, and stunning accommodation if you’d like to stay for longer than a day-retreat. The eco certified wellness retreat offers a comprehensive Staff Wellness Program that includes oneday and overnight retreat options, incorporating modern science, mindfulness, stress management, nutrition and fitness.

‘Reduced absenteeism, increased productivity and a more engaged, happy team are just some of the benefits of investing in your team’s health and wellbeing,’ says Paul von Bergen, founder of Billabong Retreat which has hosted leading corporate, not for profit and government organisations.

WELLNESS

Paul von Bergen, Founder Billabong Retreat

All team sizes are welcome

Billabong Retreat is only a 45-minute drive from Sydney CBD

There is a variety of options to cater to your specific needs for you and your team, whether it’s small or big, Billabong can host up to 52 people. Your day could include a workshop on topics such as meditation, stress management, or mindfulness, followed by a yoga class and a healthy meal prepared on-site using local ingredients. Or you could use their stunning Waterside Pavilion to host your own workshop, or even stay overnight (or for multiple days) to really immerse your team in a slowed down pace and a reconnection to nature.

“We anticipate a growing demand for corporate retreats and are well equipped to accommodate companies wanting to bring a group of employees to the property for a day or overnight,” says von Bergen. “We have developed a comprehensive Staff Wellness Program that incorporates modern science, mindfulness, stress management, nutrition and fitness delivered in a relaxed bush setting.”

After undergoing a $1.5million expansion earlier this year, Billabong Retreat offers all the luxuries one could want while still being immersed in the stunning surroundings of the Australian bushland. Every detail is considered, from the type of wood used in the buildings to the waste management, which sees no plastic or paper cups offered, instead, guests are encouraged to bring their own water bottles.

You might see wallabies and other Australian wildlife on the grounds, and hear nothing but insects and birds after the sun has set. The tranquility is sure to calm down even the most stressed out person – perfect for an end of year team gathering, or to start the new year off on the right foot.

For more information, visit billabongretreat.com.au spaandclinic.com.au | 43

Business

Take Back Control Of Your Clinic And Treatments KARLA MCDIARMID tells us why you need to reduce your treatment offerings and how it increases your team culture at the same time.

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or many years, I ran clinics that offered absolutely every treatment the industry offered! Shellac, body waxing, makeup, massage, facials, laser, lash extensions, lash lifts … you name it – we did it! Interestingly though, as a therapist, my passion was skin but we were trying to be everything to everyone.

The training of the staff was excruciating for me and the heartbreak if an employee left after hundreds of hours of training was always in the back of my mind, not to mention the time and wages paid to ensure all employees were not only competent but offering the services to a five-star service level was never ending. We didn’t have a local college and most staff came into the industry not able to even wax legs so most of them had to be trained from scratch by me.

Then came along Covid and lockdowns. There are many things that happened to my business during and after Covid which were blessings in disguise that I am incredibly grateful for, and taking time to reset and focus on my wants as well as my teams was incredibly valuable.

The break in not treating customers allowed us to reset and reopen with a clean slate with brand new service offerings, new prices, 44 | SPA+CLINIC

new booking system, new offerings, new retail and it was now the time to change things up completely & do WHAT WE WANTED for the first time ever!

Re-evaluating what made me happy as the owner, finding out what treatments the team enjoyed performing most to ensure they were happy in their roles as skin therapists and looking at and surveying our customers on what treatments they loved most was where we started first.

Taking time to ‘reset’ your business is necessary and we must do it annually! Book a planning day with your team or leadership team twice a year to plan and focus together. When did you last survey your team, your customers and even yourself?

For your team: What are your favourite treatments to perform and why? What incentives would you like if you hit your targets? What products are your favourite and why? What treatments / products do clients ask you for?

For your customers: What are your top 3 favourite treatments you like to book with us? What treatments do you currently have to book

Business

It’s important to ask : • Why were we offering treatments we did not enjoy doing?

• Why weren’t we taking booking deposits considering the no-shows?

• Why were we keeping every treatment on the menu even if it only got booked five times a month?

at another location as we do not offer it? (this is gold – often the customers just don’t know you did offer it so were going elsewhere)? What skincare / makeup products / brands do you buy elsewhere? (You will find out what you’re missing and what you need to be stocking) What do you love most about your visits with us? How can we improve our service to you? What time of day and day of the week do you prefer to come in and see us?

Surveys can be anonymous also ensuring your customers and team give you honest feedback. I personally use Survey Monkey. I have learnt in the past two years, most guests no longer want to come in on a Saturday like they used to, and late nights now seem to be non-existent, especially in Winter in regional NSW. Family time has taken priority, so we have less staff working on weekends now than ever before, but this also saves us on wages. A happy team will bring happy customers back in more often to your business.

Taking your business 100% online!

Plus, save the environment at the same time – no business cards needed for writing bookings on, let

“Taking time to ‘reset’ your business is necessary and we must do it annually!

Book a planning day with your team or leadership team twice a year to plan and focus together“

your website be your treatment brochure and save thousands of dollars a year on service menus. This also allows you to have monthly or quarterly deals and price updates without having to throw out all of your menus and reprint all of the time.

Online bookings allows us to offer more flexibility to our staff and also to our clients – so you don’t have to feel guilty about having a weekend off as your bookings will show you are fully booked.

Minimise no shows completely with your 50% booking deposits taken easily and managed by your software provider. Quite a few clinics are now taking 100% booking fees up front but I have found 50% has worked for us very well over the past two years since we implemented the new booking process. If you are looking at bringing in online bookings, I would recommend you start before Summer starts so you are training the customers to prevent no-shows in your peak season.

We currently send confirmations three days ahead of the appointment and on the morning of the booking to minimise cancellations and forgetfulness. The message says: ’SET YOUR ALARM – WE CANNOT WAIT TO SEE YOU TODAY AT…’ We now only offer our most booked services and we deleted the 10 least booked & least liked by the team and customers. For us, this means no more body waxing, no more formal makeups (we have made way more $ turning the area into a bigger retail space), no more manicures and no more lash extensions as we weren’t great at those services – they made a lot of mess, they got complaints and interestingly had low profit margins as we were priced too low to do them to begin with.

When advertising your new changes to your customers, be sure to let them know ‘Due to customer feedback and surveys (that they participated in) we have removed x services from our menu due to a lack of demand…’ and be sure to have another salon / clinic nearby that you can recommend and refer them to and contact the business to let them know your plans.

A fellow salon in my home town has since thanked us for sending all of our body waxing clients to her and it has since transformed her business – it’s a win win for everyone and we are so happy not de-waxing floors each night!

Take back control of your business and fall in love again with your salon / clinic doing the treatments you love to do, and don’t forget to reassess each year and follow up. If services aren’t being booked, there is a reason, so do more of what’s popular, what’s making you profit, and follow your passions. Your new business is awaiting you – it just requires you to complete a few extra steps and make some positive changes to benefit you personally, professional and financially.

Karla McDiarmid is the Owner of Macquarie Medi Spa in Bathurst and Secrets to Success Mentoring. secresttosuccessbykarla.com spaandclinic.com.au | 45

Business

You Wouldn’t Buy A Fake Designer Handbag, So Why Buy A Fake Treatment?

Are you communicating detailed equipment information to your clients?

CATERINA ARMSTRONG does, and tells us why it’s so important.

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Caterina Armstrong

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t LUSH Skin & Laser Clinic, we have invested in the latest state-of-the art, advanced skincare technology and laser equipment to deliver treatments that change lives. We believe it’s imperative to educate our clients on the equipment we invest in, which is why we make a point to showcase our equipment on our website.

Unfortunately there is a lot of misinformation out there in the beauty industry. Due to this, uneducated clients can be tricked into believing they are spending money on high end treatments, when chances are, they are not. I believe that dermal and skin therapists need to ensure their clients have been equipped with the information that enables them to make educated decisions about their treatments.

Knowledge is power. It also has the potential to save you and your clients a whole lot of money if you are misled by an illegitimate manufacturers’ marketing and advertising.

Companies like Hydrafacial and DEKA have spent millions on their R&D, marketing and trademarks to protect their assets.

It is not uncommon to come across manufacturers and clinics ‘piggybacking’ off their trademark to sell an inferior device – unfortunately, too many clinic owners are falling for it.

When looking to save a buck on devices in your clinic, you need to consider: Does your insurance cover you if something goes wrong? What’s in the serums? Remember, some manufacturers are based in countries where quality control is not as stringent as Australia and the USA. Hydrafacial is one of the companies I see doing the most to protect their brand, trademark and device. To show that they mean business, the new Syndeo now boasts RFID chips in their boosters and serums so fake solutions will not register during treatment and cannot be used. For many manufacturers, including Hydrafacial themselves, they openly state that using third party consumables will void the warranty.

As a business, investing in high-end devices also means that our business benefits from post-sale support, which is never appreciated more than if and when a device breaks down. This also means that these manufacturers and distributors invest in their consumer-facing advertising. The

Business

• Confirm that the device is listed on the ARTG. To do this, ask for a copy of the ARTG certificate from the manufacturer, or search the ARTG number on the government database.

• Check that your insurance will cover you when using this device to treat clients.

Ensuring your clients are equipped with the information that enables them to make educated decisions is part of our commitment to providing our clients the highest quality service possible.

Caterina Armstrong is the Director of LUSH Skin & Laser Clinic.

Lushskinandlaserclinic.com.au

Authentication programmes are becoming the norm

brand recognition for consumers allows us to reap the benefits of their efforts and qualifies us as a high-end clinic.

Patients who are better educated about their treatment and the importance of following care advice at home, have demonstrated improved outcomes and compliance.

Educating your patients allows them to better understand why they should follow the at-home care instructions, as well as how it will help them heal faster.

I believe it is every dermal or skin therapist’s duty to ensure that their clients are fully informed and educated before embarking on any type of services. This way, the client gets what they are expecting and not “bait-and-switch” into believing they have purchased a high end service at an affordable price when in reality they probably have not.

My tips: • I always recommend that consumers research the validity of a new clinic before they commit to treatment with it.

If the clinic is not listed on the provider directory, I would be hesitant to recommend it.

• If a manufacturer is claiming to sell you a device at a suspiciously low price, run. If it is too good to be true, it usually is.

• For clinics with legitimate devices, ensure you follow the company’s RRP. Like when you purchase a device, if a treatment seems drastically cheaper than that of another clinic, it is usually too good to be true.

• If you’re looking to purchase a second-hand device, ask for the serial number. You can confirm this is a legitimate device with this code.

Earlier this year, Sofwave launched its unique Authentication Programme – a new initiative designed to safeguard patients by providing a unique tool to guarantee device authenticity and alert them about counterfeit copies.

The Authentication Programme is a simple patient-focused QR code verification process that validates the authenticity of the Sofwave device, providing them the assurance they are receiving a genuine Sofwave treatment.

Prior to receiving the treatment, the patient scans the QR code that will be on the machine.

Additionally, clinics will also receive a Certificate of Authenticity and Window Decal to display.

Once they scan the QR code the patient receives confirmation that they are about to experience an authentic Sofwave treatment with real results.

spaandclinic.com.au | 47

SPONSORED

Breaking the Delegation Barrier The New Paradigm for Salon Owners in Australia, explained by business coach ANDY HEYNE.

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wning a salon or clinic is far more than knowing the latest techniques in skincare or the trendiest haircuts. It’s a business, complete with challenges that only intensify as the industry evolves. Two challenges have become increasingly stark: the difficulty in effective delegation and the ongoing struggle with the turnover of Gen Z employees.

The Illusion of Easier Control As someone who is deeply entrenched in the Australian beauty industry, coaching salons to 7-figure revenues, I’ve seen firsthand the reluctance to delegate. The mindset often revolves around the idea that it’s “easier if I do it myself.” However, this philosophy carries an expiration date. As your salon or clinic grows, so do the tasks. Eventually, juggling all these responsibilities single-handedly will lead to burnout, impacting the quality of service and, by extension, your profits.

The Solution 1. T ime-Value Assessment: Evaluate the time spent on each task against

its impact on the business’ growth and revenue. Tasks that require specific expertise should be delegated to specialists in those areas.

2. S OPs (Standard Operating Procedures): Create thorough SOPs for all tasks. This ensures that the staff members know exactly what is expected, eliminating the excuse that they ‘didn’t know how to do it.’

3. Scheduled Follow-ups: Regular check-ins post-delegation ensure tasks are executed correctly and provide opportunities for real-time feedback, making the delegation process more seamless over time.

The Gen Z Dilemma Onboarding new talent is an investment – especially the Gen Z cohort, often characterised as ‘lacking loyalty’. Business owners invest considerable time and resources into training, only to find these employees leaving for greener pastures or starting their own salons.

The Reality Check 1. M utual Investment: Gen Z values work environments where

they can grow both personally and professionally. Therefore, the 48 | SPA+CLINIC

investment in them should be twofold – skills training coupled with career development plans.

2. F lexible Work Conditions: Unlike earlier generations, Gen Z values work-life balance and flexibility.

Introducing flexible hours or a work and win environment can go a long way in retaining younger talent.

3. Purpose over Paycheck: A sense of purpose and a strong company culture resonate with this generation.

Make sure your salon has more to offer than just a paycheck.

Pulling It Together: Your Salon’s Roadmap The aesthetics industry in Australia is ripe with opportunities, but only for those willing to adapt and evolve.

My experience in managing a mining company with 160 employees and a portfolio of $30M per year can be leveraged here. The tenets of business management – team development, systems, and strategy – apply universally.

1. C ommunication & Rapport Building: Maintain open channels of communication. Frequent dialogue allows you to understand your team’s aspirations and concerns, fostering a sense of loyalty.

2. P rofessional Development: Include career development plans as part of your training programs. This will not only enhance skills but also improve retention rates.

3. Data-Driven Decisions: Use KPIs to monitor the success of your delegation processes and staff retention strategies. This allows for a targeted approach to improvements.

4. Seek Professional Help: Consulting experts in salon growth strategies can provide bespoke solutions tailored to your specific challenges.

Running a spa is not just an art; it’s a complex business that requires astute managerial skills. Delegating wisely and understanding the intricacies of managing a Gen Z workforce are integral to your salon’s long-term success. It’s time to break free from limiting beliefs and step into a realm of expansive growth and limitless possibilities.

So, are you ready to take your spa business to the next level? The tools are in your hands, and the time is now. Make the change, and transform your business into a powerhouse in the Australian beauty industry.

For more information, visit growasalon.com

Business

This Aussie Clinic Is Making Lifestyle Medicine More Accessible

Featuring well-known sportspeople, yogis, breathwork coaches, ice bath specialist, nutritionist, meditation and mindset coaches and more.

Dean Gladstone, Charlotte Dodson, Zoe Bingley-Pullin, George Moskos, Dr Nick Coatsworth, Soelae Riley, Kate Kendall

The panel of Lifestyle Experts at the launch event in October

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ustralian health clinic Greencare Clinics stress, burnout and anxiety which are so prevalent has announced the launch of its latest in our society. venture, the Greencare Lifestyle Experts, “It was not surprising to see that in a recent to encourage an integrative approach to wellness national study on mental health and wellbeing from amid rising health issues relating to stress, anxiety the Australian Bureau of Statistics (ABS), the results and burnout. Greencare is an online Telehealth and showed that more than two in five (42.9%) people medical clinic that connects patients with doctors aged 16-85 years had experienced a mental disorder and nurse practitioners who are experienced with at some time in their life, with anxiety reported as alternative, plant based medication. the most common group,” added Moskos.

The experienced and well-known Greencare Each expert has a different focus and will tailor Lifestyle Experts include stress management programs to individuals based on their health and breathwork coach Dean Gladstone, former goals and lifestyle. The experts are dedicated to Greencare Clinics Founder Olympian and mindset coach Michael Klim, encouraging people to slow down and develop George Moskos with S+C Editor Nadine Dilong meditation and mindfulness expert Soelae Riley, healthy lifestyle habits, reducing the effects everyday yoga and breathwork facilitator Kate Kendall, stressors have on your body and mind to improve Nutritionist Zoe Bingley-Pullin, yoga and movement teacher Charlotte long-term health. Appointments can be booked via the Greencare Dodson and health and wellness coach Tory Trewhitt.

Clinics Lifestyle Experts page, with a variety of packages available, George Moskos, CEO of Greencare Clinics, said the development making this offering accessible to anyone with an internet connection. of the Greencare Lifestyle Experts offering is to arm people with the To launch the Lifestyle Experts range, George Moskos invited right knowledge, strategies and tools to help them on their journey to media, influencers, and practitioners to a breakfast event last month, overall health and wellness. where Dr Nick Coatsworth led a panel of Greencare Clinic’s experts “At Greencare, we believe prevention is better than the cure, and to chat through the different way to improve someone’s mental we have always been committed to supporting our patients on their and physical health through lifestyle changes, such as breath work, journey to optimal health. We have curated this team of experts to meditation, nutrition, etc. It was great to see that increasingly more ensure an integrative health approach across the clinic; offering an people realise the power of small habit changes, but it was also approach to health that extends beyond clinical care. We want to help agreed there is still a lot of educational work to be done to turn our people better understand the benefits of incorporating health and health system into one of prevention, instead of cure and quick fixes. wellness measures into their daily routine to reduce the symptoms of Greencare Clinic’s latest offering is a great step in the right direction. spaandclinic.com.au | 49

Business

Living And Breathing Spa W Brisbane’s newly appointed Director of Spa, YUMI KWAN, has worked in the spa industry for 21 years. Here, she shares what she has learned.

Yumi Kwan

The spa also has a number of luxury features including mineral vitality pools, relaxation pods, his and hers saunas and aromatherapy steam rooms for an overall exceptional experience.

What are some changes you implemented at AWAY Spa when you started there?

I have implemented an efficient service flow for the team, which should consequently improve the spa environment and the overall guest spa journey.

W’s AWAY Spa in Brisbane

Yumi, you’ve been in the industry for over two decades, how has the spa experience changed during that time?

Customers’ expectations are getting higher and they are looking beyond traditional massages when they book in for a spa treatment.

Clients now are looking for unique experiences that drive results for their wellbeing instead of simply achieving relaxation.

When working in the industry 20 years ago, we didn’t really use the term “wellness”, however now the term is so popular, we can’t not include it throughout our spa menus. In terms of demographics, we are seeing more male and teen customers who are eager to take care of themselves, so many spas will curate specific treatments that treat those customers specifically.

Overall, spas have become more enhanced with the improvements in technology, offering a more seamless experience from online booking, digital consultations through to advanced medical treatments being incorporated into the wellness experience.

What makes a great spa manager?

Listening to the team and supporting them as much as I can. It is my role to share my knowledge and experience with them but also allow them to provide feedback and input on new ideas.

You worked in Hong Kong, how does the spa client there differ from the Australian spa client?

Hong Kong is quite a high-stress environment however in Australia, clients are more laid back and are more in touch with taking time for self-care and their wellbeing.

What are some unique offerings at AWAY Spa Brisbane?

AWAY Spa has unique offerings centring around personalised spa treatments and creating WOW moments and experiences for guests.

50 | SPA+CLINIC

Please tell me about the retail brand partnerships and why they are important.

We are currently working with brands Skeyndor and Sodashi. Skeyndor is made and developed in Spain with award winning systems and ingredient innovations that provide different ranges which are suitable for many different skin types. Sodashi is made in Australia with pure botanical ingredients and has a great range of holistic products. Both have different unique features which can accommodate different guest’s needs.

What is the most popular treatment at AWAY Spa? The most popular treatment would be Inner Balance, which is a signature body massage that infuses essential oils with aromatics to reinvigorate the senses & Revive To Survive which is a balancing body and face treatment to re-energise the system and alleviate fatigue through a Himalayan salt scrub, warm aromatic compress and massage and then finishing with a refreshing facial.

How do you make sure your team delivers a consistent 5-star service?

I make sure that I am on the floor and available to the team should they need me. Additionally, asking for guest feedback is always helpful. I also make sure we conduct performance reviews and have an anonymous guest who will act as a mystery shopper to provide constructive feedback following their experience.

What are some wellness trends you think will be big in 2024?

I think the combination of traditional spa treatments and technology/ sound is becoming newly popular around the world, for example using VR with traditional spa treatment to enhance the experience and encourage deeper relaxation. Another trend we are seeing is incorporating experiences that focus on mental health alongside physical treatments.

Wellness

The Winners of the 2023 Spa & Wellness Awards T he spa and wellness industry came together in a recent successful event at the newly-restored Intercontinental Hotel in Sorrento, hosted

by Kris Abbey and the team at the Spa & Wellness Awards. Business owners, industry leaders, and wellness enthusiasts gathered to honour the professionals who are making a profound impact on the world of spa, health, wellness, and wellness travel.

The Spa & Wellness Awards, a platform dedicated to recognising and celebrating excellence in the industry, marked an unforgettable evening of accolades, connections, and inspiration. SPA+CLINIC Managing Editor, Nadine Dilong, was part of the esteemed panel of judges alongside skin and wellness professionals. The 2023 Spa & Wellness Awards honoured outstanding individuals and businesses in five major categories, as well as the coveted Consumer Awards. A total of 41 prestigious trophies were handed out during the annual event.

Here’s a list of award winners and runnersup from the 2023 Spa & Wellness Awards:

Voted by Industry

Best Sustainable Skincare

Best Eco Retreat

Winner: Synthesis Organics Runner-Up: Retreatment Botanics

Winner: Gwinganna, Australia Runner-Up: Aro Ha, New Zealand Most Unique Property

Winner: Metung Hot Springs Runner-Up: Capella, Sydney

Best Skincare for Men

Winner: Grown Alchemist Runner-Up: VitaMan Best Integrative Wellness Retreat

Winner: Kamalaya Runner-Up: TIA Wellness Best Wellness Product

Winner: Happy Bum Co Runner-Up: endota Wellness Retreat Best Bathing Destination

Winner: Peninsula Hot Springs Runner-Up: Soak Bathhouse Best Skincare

Winner: Waterlily Spaceuticals Runner-Up: endota organics Best Wellness Retreat

Winner: Gwinganna Runner-Up: Eden Health Retreat Best Day Spa

Winner: Blanc Spa Runner-Up: Lavada Best Hair Care

Winner: Grown Alchemist Runner-Up: MUKTI Hair care

Winner: Subtle Energies Runner-Up: LaGaia Unedited Industry Champion

Best Wellness Product

Winner: Charles Davidson

Winner: The PROPPR Runner-Up: Fitillion

Spa Consultant of the Year

Best Wellness Program

Ambassador for Change

Winner: Aro Ha Runner-Up: endota retreat

Winner: Louise Laing

Best Wellness Cuisine

Winner: Lyndall Mitchell

Winner: Resolution Retreat Runner-Up: Kamalaya

Best Spa Supplier

Best Urban Bathhouse

Winner: Aurora Bathhouse & Spa Runner-Up: Nature’s Energy Best Mineral or Hot Spring

Winner: Peninsula Hot Springs Runner-Up: Alba Thermal Springs & Spa Best Integrative Wellness Retreat

Winner: RAKxa Runner-Up: Kamalaya Best Wellness Retreat or Resort

Voted by Consumers

Best Spa Skincare Range

Winner: Kamalaya Runner-Up: Aro Ha Best Urban Wellness Centre

Winner: Naomi Gregory

Wellness Warrior of the Year

Winner: Spa Vision Runner-Up: KAILO Nutrition Best Spa Experience

Winner: Lon Retreat & Spa Runner-Up: Aurora Bathhouse & Spa Best New Spa

Winner: Wai Ariki Hot Springs & Spa Runner-Up: Auriga Spa Best Rural Spa

Winner: Alba Thermal Springs & Spa Runner-Up: Osborn House Best Urban Spa

Winner: Blanc Spa Runner-Up: Ione

Winner: KAILO Medispa Runner-Up: Zenith Wellness Lounge and Soak Bathhouse & Wellness Centre

Best Island Spa

Best Internal Beauty Product

Best Medi Spa

Winner: OPTY.NC Runner-Up: VidaGlow

Winner: Aesthete Runner-Up: ascensión

Best Cosmeceutical Range

Best Spa in Australia

Winner: Retreatment Botanics Runner-Up: Vanessa Megan Naturaceutical

Winner: Aurora Bathhouse & Spa Runner-Up: Peninsula Hot Springs

Most Innovative Product

Best Holistic Health Spa

Winner: Spa Professional by Waterlily Runner-Up: Synthesis Organics

Winner: BODHI Spa Runner-Up: Blanc Spa

Best Skincare for Men

Best Hotel or Resort Spa

Winner: VitaMan Runner-Up: Grown Alchemist

Winner: Lon Retreat & Spa Runner-Up: BODHI Spa

Best Haircare

Best Spa in Asia

Winner: V&M Spa Runner-Up: MUKTI

Winner: Mi Sol Spa Runner-Up: Melia Ho Tram

Winner: Yaukuve Spa Sanctuary Runner-Up: Spa Qualia

Best New Beauty Range

Winner: Omorfi Active Skincare Runner-Up: Metamorphosis by Vanessa Megan

Congratulations to all winners and runners-up on your incredible achievements and contributions to the wellness industry. spaandclinic.com.au | 51

Business

Do I Really Need LinkedIn As A Clinic Owner?

The short answer? Yes, says TARYN WILLIAMS. Here, she explains why.

52 | SPA+CLINIC

Business

I

n the ever-evolving world of beauty and aesthetics, owning a clinic that offers services like injectables, facials, and other non-surgical treatments in Australia is both challenging and rewarding. While providing exceptional services is paramount, building a strong online presence and personal brand can significantly impact your clinic’s success. One platform that holds immense potential for beauty clinic owners is LinkedIn. Many clinic owners think ‘LinkedIn? Really? Isn’t that for boring corporates?” Well, let me prove you wrong! Let’s explore three key tips on how to harness the power of LinkedIn to develop your personal brand and generate more business.

Optimise Your LinkedIn Profile Your LinkedIn profile serves as the digital representation of yourself and your clinic. It’s the first impression you make on potential clients and industry peers, who are no doubt going to be googling you before they decide to book! Of course it’s important to have a great website, and great instagram and TikTok accounts, but if they want to know your qualifications, awards, work history, where do you think they’ll be looking? LinkedIn of course! So to ensure your profile stands out and attracts the right audience, consider the following optimisations: • Professional Profile Picture: Use a high-quality, professional headshot as your profile picture. Dress appropriately and maintain a warm, approachable expression. If you have specific colour theme for your clinic, you can incorporate this in a subtle way, by wearing a top or suit jacket, or even lipstick that ties to your salon colours. No mobile phone selfies on LinkedIn please!

• Compelling Headline: Your headline should be more than just your job title. Craft a headline that showcases your expertise and the unique value your clinic offers. For example, “Beauty Clinic Owner Transforming Lives Through Non-Surgical Beauty Enhancements.”

• Detailed Summary: Use the summary section to tell your story and highlight your passion for aesthetics. Share your journey, qualifications, and the mission of your clinic. Make sure to incorporate relevant keywords to improve your profile’s searchability.

• Recommendations: Encourage satisfied clients and colleagues to leave recommendations on your profile. These endorsements add credibility to your expertise.

• Regular Updates: Post engaging content related to beauty trends, treatment success stories, and industry news. This not only showcases your knowledge but also keeps your profile active and engaging.

Network Strategically LinkedIn is a powerful networking platform, and for beauty clinic owners, it can open doors to collaborations, partnerships, and potential clients. Here’s how to network effectively: • Connect with Industry Professionals: Connect with fellow beauty clinic owners, dermatologists, aestheticians, and professionals in related fields. Engage in meaningful conversations by commenting on their posts and sharing valuable insights. Spend 10min a day engaging with content in LinkedIn feed and sharing other people’s content – far more productive than doomscrolling on IG or TikTok! It’s also a great way to stay up to date with what other clinics are doing, or any new technology or research in your space.

• Join LinkedIn Groups: Look for industry-specific groups on LinkedIn and become an active member. These groups provide a platform to discuss industry trends, share experiences, and establish yourself as an authority in your niche.

• Attend or participate in Virtual Events: LinkedIn frequently hosts virtual events, webinars, and seminars. Participate in these events to expand your knowledge, meet like-minded individuals, and grow your network. It’s also a great place to host your own event, or reach out to someone organising an event relevant to your niche and offer to be an expert guest.

• Personalise Connection Requests: When sending connection requests, include a personalised message explaining why you want to connect. Avoid generic messages, as they often get ignored, and make sure you keep that short & clear – people are busy!

• Leverage Your Existing Network: Don’t forget to connect with your existing clients, colleagues, and friends. Your personal network can serve as valuable referrals and endorsements.

Share Valuable Content Content is king on LinkedIn, and sharing informative, engaging content can establish you as an industry thought leader and attract potential clients as well as unlocking media opportunities which can give you invaluable exposure to a broader audience. Consider these content strategies: • Educational Posts: Share informative articles, infographics, or videos that educate your audience about different beauty treatments, their benefits, and aftercare. Offer tips and insights to address common concerns.

• Client Success Stories: Highlight the success stories of your clients (with their consent). Before-and-after photos, testimonials, and personal anecdotes can showcase your clinic’s expertise and build trust. Make sure you’re aware of any industry regulation around disclosures for before and afters so you don’t land yourself in hot water.

• Behind-the-Scenes Content: Give your audience a glimpse into the daily operations of your clinic. Share photos and stories of your team, the equipment you use, and the safety protocols you follow.

This can also be a great way to recruit new staff – when they can see the values and ethos of your clinic, it’s an opportunity for you to sell your vision and makes finding team members much easier.

• Engage with Comments: Respond promptly and thoughtfully to comments on your posts. Engaging with your audience fosters meaningful connections and boosts your visibility. LinkedIn values engagement like this and it will boost your content to more eyeballs.

Dont ‘post and ghost’ – stay around and reply!

• Collaborate with Influencers: Partner with beauty influencers or micro-influencers for joint promotions. Their followers can become potential clients for your clinic. Don’t forget that there’s influencers on all platforms, not just TikTok and IG. Think outside the box, and it can often be much more financially viable that other platforms.

LinkedIn offers a wealth of opportunities for beauty clinic owners in Australia to grow their personal brand and generate more business.

By optimising your profile, strategically networking, and sharing valuable content, you can position yourself as an authority in the field of nonsurgical aesthetics. Remember that consistency is key, so keep nurturing your LinkedIn presence to reap the rewards of an expanded client base and enhanced clinic reputation. Test, see what your audience resonates with and enjoys most, iterate and keep learning. And the most important thing is to just get started – if you don’t do it, your competitors will!

Taryn Williams is the founder of #gifted, WINK Models, and a number of other businesses in the talent, social media and marketing fields.

You can connect with her on taryn@hashgifted.com or check out her LinkedIn (because she practices what she preaches!) at linkedin.com/in/tarynwilliamswink spaandclinic.com.au | 53

Cover story

ULTRAFORMER MPT

THE FUTURE OF HIFU HAS ARRIVED With Lisa Rush, RN

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Cover story

I

n the world of aesthetics, when it comes to cuttingedge technology and non-invasive treatments that offer outstanding results with minimal discomfort and downtime, Ultraformer HIFU technology is at the forefront globally. Since 2015, Ultraformer III has been the world’s fastest-selling HIFU device. Known for its outstanding results when it comes to non-invasive facial lifting, skin tightening and body contouring, Ultaformer HIFU technology delivers.

With a legacy spanning almost a decade in the Australian and New Zealand markets, Ultraformer has redefined the field of non-invasive cosmetic procedures. Today, the journey of Ultraformer continues with the introduction of the ground-breaking new model, the Ultraformer MPT, designed exclusively for aesthetic professionals.

A decade after launching its first technology, the elite aesthetic powerhouse has arrived with Ultraformer MPT. The latest introduction in the Ultraformer series, the MPT (Micro Pulsed Technology) model merges micro-focused ultrasound and precise targeting.

This synergy of technologies allows practitioners to provide personalised, efficient treatments, precisely tailored to each patient’s unique needs.

Fundamental elements of Ultraformer MPT

This cutting-edge handpiece offers precision, power, and versatility for both the patient and the user. Advanced capabilities, allow you to tailor treatments with unprecedented precision in areas of the face that were previously more difficult to treat.

• DSB (Deep Synergy Booster)

Used in conjunction with the Ultra-Booster handpiece the Deep Synergy Booster is an innovative and complex serum exclusive to Ultraformer MPT. This groundbreaking formulation brings advanced rejuvenation to the skin. Combining a synergistic blend of 57 active skin ingredients including 7 Hyaluronic Acids, 10 Multi-Peptides, and 17 Amino Acids together with a blend of antioxidants for enhanced treatment results including skin tightening, brightening, firming, and hydrating.

Using a patented capsule method known as Membrane Emulsification Technology to maintain the efficacy of the active ingredients, this booster serum offers a synergistic effect with the new Ultra-Booster handpiece for outstanding results. Using the exclusive MP mode with repeated circular motions creates thermal energy diffusion to help restore and activate the function of the cells, as well as enhance the absorption of the serum’s active ingredients.

• Elevate your business with Ultraformer MPT

Take your business to the next level with Ultraformer MPT non-invasive facial lifting, skin Elevating precision and comfort for the patient, the tightening and body contouring. Using macro and • Available in over 60 countries MPT’s micro-focused ultrasound penetrates deeper micro-focused ultrasound energy for precise TCP • Used in more than 15,000 layers of the skin, promoting collagen synthesis for depth delivery. Ultraformer MPT will elevate your clinics worldwide longer-lasting results. With the ability to switch business and patient results with: • More than 10,000,000 from MP to Normal Mode, it allows for more • Reduced treatment times and enhanced results treatments performed globally customized and enhanced treatment solutions. allow clinics to serve more patients each day, • Precise Targeting maximizing your revenue.

With advanced mapping, practitioners can precisely target treatment • Premium cutting-edge HIFU technology that is globally recognized areas, minimizing the impact on surrounding tissues and ensuring and the most in-demand from patients. optimal outcomes.

• Minimal to no downtime for patients, ensuring they can return to • MPT (Micro-Pulsed Technology) their daily routines immediately.

Previously, Ultraformer III technology allowed for exclusive dot mode • Advanced and bespoke treatment protocols allow for more (normal) capability, now with MPT advanced MMFU Technology. It frequent treatment regimes. allows for both MP mode and Normal mode. With the addition of the • A non-invasive alternative to surgical facelifts, attracting clients Ultra-Booster round handpieces, treatments can be done in circular seeking a safer and more natural approach. mode for enhanced results. At 2.5 x faster in operating speed, the • Exceptional ROI - Ultraformer MPT’s enhanced capabilities lead to higher advanced HIFU technology with MPT means more efficient treatment patient satisfaction, resulting in increased client retention and referrals. times for the patient and operator without compromising results.

• Be known for staying at the forefront of aesthetic technology.

• Multi-Level Treatment This significant development in the world of non-invasive aesthetic The MPT’s versatility empowers practitioners to address a wide range of treatments has the industry buzzing. With its innovative technology, the aesthetic concerns, from skin laxity, and wrinkles to facial contouring and potential for an excellent return on investment, and the endorsement body sculpting. Treatments can be targeted to treat the more superficial of industry leaders including Registered Nurse and Ultraformer MPT skin layers to create plumping and firmness, best suited for more youthful Ambassador, Lisa Rush, it’s poised to be the leading choice for those skin, or can target the deeper muscular layers to stimulate superior seeking remarkable results for their patients. lifting and tightening. With 10 interchangeable cartridges that focus from 1.5mm to 13mm depths Ultraformer MPT is truly versatile.

• Micro-Focused Ultrasound

ULTRAFORMER AROUND THE WORLD

• Beyond No.1 with the NEW Ultra-Booster Handpiece

The ground-breaking Ultra-Booster handpiece is a technological innovation that gives the MPT a clear advantage. With three cartridges offering depths of 1.5mm, 3.00mm, and 4.5mm that can be used in MP Mode and Normal Mode this next generation of MMFU energy generation enhances results for the patient.

THE WORLD’S BEST HIFU DEVICE

• The most precise HIFU technology • User friendly design • More than 8,000 units of Ultraformer III installed across the world in over 60 countries • The most well-known HIFU treatment with true brand power

spaandclinic.com.au | 55

Cover story

Meet Lisa Rush, RN and Ultraformer MPT Ambassador Lisa Rush, Registered Nurse was recently appointed Ultraformer MPT Ambassador and is absolutely delighted with this recognition.

Starting her career in Nursing almost 17 years ago, Lisa then made the transition from acute care nurse to plastic surgery and aesthetics.

Having worked for some of the most renowned cosmetic clinics and plastic surgeons in Australia, today you will find Lisa at her Paddington Fiveways clinic – Lisa Rush Skin Clinic.

With best practice at the forefront of everything Lisa and her team do, this Nurse and Doctor led Medispa offer advanced skin treatments, cosmetic injectables, body contouring, medi-facials and skin services.

Here, Lisa gives us insights into her experience with Ultraformer MPT.

What drew you to Ultraformer MPT? What was your key deciding factor?

Our patients have been delighted with the natural and long-lasting results already from the Ultraformer III which we have had in practice for almost seven years so upgrading to the Ultraformer MPT was a natural progression for us to continue our competitive advantage in providing the latest technology. Our initial drive to invest in the system was because it was a device of choice for Dermatologists. What truly impressed me and made it the key deciding factor for our clinic was the customisable nature of the Ultraformer MPT. We can tailor treatments to address specific concerns, ensuring optimal results for a wide range of clients.

Ultraformer MPT Ambassador, Lisa Rush, RN

“What truly impressed me and made it the key deciding factor for our clinic was the customisable nature of the Ultraformer MPT.“

Can you share some specific patient success stories with Ultraformer MPT? We have only recently incorporated Ultraformer MPT to our practice, and the treatment experience for our clients to date, has been that it’s noticeably more comfortable and faster. Patients leave the practice feeling instantly rejuvenated and glowing due to the Ultra-Booster handpiece and the DSB (Deep Synergy Booster) serum. We have previously achieved remarkable results with our Ultraformer III, and now with its enhanced capabilities we anticipate even better outcomes and higher client satisfaction.

What skin indications can benefit most from Ultraformer MPT? Whether it’s fine lines and wrinkles, skin laxity or body contouring, the precision and depth control offered by the Ultraformer MPT allow us to address individual patient needs with accuracy.

In what ways do you believe the Ultraformer MPT will reshape the aesthetics industry and the services you offer at your clinic?

Incorporating the Ultraformer MPT has not only expanded our treatment offerings but has also elevated the quality of care we provide.

It has exceeded our expectations and has quickly become an asset in our commitment to delivering the best aesthetic treatments to our clients. The Ultraformer MPT’s cutting-edge technology, customisation options, patient comfort, and safety features are revolutionising the aesthetics industry due to its ability to offer non-invasive alternative to surgical procedures and achieve natural and gradual results.

56 | SPA+CLINIC

Tell us about the NEW UltraBooster handpiece and DSB serum – what are the benefits?

The new Ultra-Booster handpiece is smaller in size, which allows precise targeting of energy to specific areas effectively. The Deep Synergy Booster serum is delivered as an alternative to ultrasound gel which enables the handpiece to function seamlessly whilst delivering profound hydration and anti-aging benefits thanks to its unique combination of Glutathione, PDRN, and multi-peptides.

What advice would you give to fellow practitioners considering integrating the Ultraformer MPT into their clinics?

Integrating Ultraformer MPT into your clinic can be a significant decision, and one that can greatly benefit both your practice and your clients. Here are some key pieces of advice for fellow practitioners considering this technology: i) Understand the Technology: Before you invest in any new technology, it’s crucial to thoroughly understand how it works. Take the time to research and learn about the Ultraformer MPT, its mechanisms, and its treatment capabilities. Consider attending training sessions or webinars provided by the manufacturer to get a deeper understanding. ii) A ssess Your Clinic’s Needs: Evaluate your clinic’s client base, the demand for non-invasive treatments, and the specific aesthetic concerns your clients have. Determine if the Ultraformer MPT aligns with the needs and expectations of your target audience. iii) Company Support: Ensure when choosing a company partner that they have comprehensive training and ongoing business support to ensure the success of your purchase. For us personally as a clinic, Cryomed has been an incredible support to our ever-growing business. Thank you Cryomed.

For more information, or to book your exclusive Ultraformer MPT preview visit www.cryomed.com.au call 1300 346 448 or email info@cryomed.com.au

SPA+CLINIC Online Find even more information and inspiration for the spa and aesthetics industry by heading to spaandclinic.com.au and following us on social media.

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Aesthetics

Microneedling Master We spent one day with DR MATTHIAS AUST to get a deep dive into the art of microneedling.

O

n August 28 this year, derma aesthetics invited practitioners to their Medical Microneedling Conference in Sydney to learn from a pioneer in microneedling, Dr Matthias Aust. Having understudied one of the most renowned plastic surgeons worldwide and the first practitioner to ever use a microneedling device, Dr. Desmond Fernandes, Aust later became co-author with Dr Fernandes of the Illustrated Guide to Percutaneous Collagen Induction.

Dr Aust is a distinguished plastic surgeon at Aust Aesthetik in Munich, Germany. At his practice, he specialises in both aesthetic and surgical microneedling. He continues to push the boundaries in his area of expertise, with his research and findings frequently published in reputable medical publications.

Throughout the years, his research has greatly contributed to the evolvement of microneedling as a cosmetic and medical treatment, so it was a pleasure to learn his insights into the popular treatment. Starting the day, Dr Aust explained the importance to differentiate between cosmetic and medical microneedling.

Cosmetic microneedling is fairly superficial, up to a depth of 0.5mm, and doesn’t reach the dermis. It does therefore not cause bleeding, but is extremely helpful in creating channels for enhanced product penetration. Medical microneedling is where the real change happens. Using needles up to 58 | SPA+CLINIC

1.5mm deep, the punctures cause pinpoint bleeding, which is absolutely crucial, according to Dr Aust, to induce collagen, growth factors, and enhance healing. The third and deepest kind of needling is surgical microneedling, which goes up to 3mm deep, and which is mainly used for treating scars, especially burn scars. “Microneedling helps the body regenerate itself, in a very safe and natural way,” said Dr Aust.

Microneedling in general is a fairly young treatment, only dating back to 1999, when Dr Fernandes was the first surgeon to create a drum-shaped device with several protruding needles and used it for collagen induction therapy. It was only in the new millennium that the benefits of needling have been scientifically studied and proven, and Dr Aust has played a key role in this.

A big focus of the day was on the differentiation between ablative and non-ablative treatments. Dr Aust explained that lasers, such as fractional, destroy part of the epidermis, literally creating gaps in the skin, which prompts a wound healing process from the intact parts of the dermis and epidermis. The process kills part of the skin cells.

Microneedling, however, does not remove the epidermis and also doesn’t destroy skin cells, but simply creates fine punctures in-between, which also stimulates the wound healing process and therefore improves skin quality.

heading Aesthetics

Throughout the day, Dr Aust showed case studies of patients with acne, rosacea, pigmentation, wrinkles, scars, or just overall poor skin quality, and how he improved all of those indications through microneedling treatment protocols.

He also showed before and afters of a selection of Australian skin clinics present that day, and gave the practitioners the chance to tell the audience about their patient successes.

Questions were encouraged all day, making the sessions highly engaging and interactive. Dr Aust took some time to sit down with us and answer our burning questions:

As a Plastic Surgeon, do you incorporate needling into your post-surgery aftercare protocols to enhance scar healing?

I wouldn’t say that I put it into every protocol. But I try to tell my patients that it will make the scar heal even quicker, and look better. So I offer the needling to my patients, but I’m not forcing them.

What qualifications should practitioners who do needling have?

As long as people are trained in a good way, I’m super happy if they do the needling, I actually rather prefer a beauty therapist who knows lots about skin and is well trained to a doctor who has no clue about what he’s doing. So I think needling, as simple as it is, needs the practitioner to know what they’re doing And then, it’s a wonderful tool.

What makes a great microneedling tool?

On the one hand side, you can say a pinprick is a pinprick and it doesn’t matter what tool you’re using, because needling by itself, it’s the same practical logical way.

However, there are big differences. So, for example, some companies are claiming that they have the most needles, which by itself is a negative, because if you have too many needles, you’re just pressing the tissue down without sliding through the cells. In terms of needling pens, I recommend the Exceed, which is most definitely the highest quality product worldwide, due to the fact that it is very precise, in terms of the power it works with, which is 150 hertz, and it comes with a plate of six needles, that means 900 punctures a second, it has a membrane so that blood cannot get in between the needles. So while there are many companies, I suggest staying with the big ones; don’t go and buy a microneedling device on Amazon.

Dr Matthias Aust with team SPA+CLINIC

What do you think about RF microneedling?

If you had asked me a couple of years ago, I would have said “It’s perfect. That’s a box of Pandora because the radiofrequency by itself will cause more tightening than needling by itself.” So I would have said that’s the future.

However, at the moment, it’s not good at all. The reason being, radiofrequency needling is no needling. You’re not causing bleeding with the radiofrequency needles, the needles are just helping the radiofrequency to get into the skin. So that’s why unfortunately the result is not great. I think I tried every product on the market, and the result is [inferior] to needling.

Dr Matthias Aust at the Microneedling Conference in Sydney

spaandclinic.com.au | 59

Sponsored

Cleansing – Why Squeaky Clean Is Bad OmniDerm Founder PAUL FISTER wants you to rethink what you want in a cleanser.

I

n 2006 we visited a skin clinic in Woollongong to educate the team in our philosophy, our products and our treatments. The salon owner was very excited about our creams. However, she was not convinced about our cleansers. When asked why, she responded: “The cleansers from my previous range are great. After using them my skin feels squeaky clean and tight. I miss that feeling with your cleansers.”

We asked the salon owner to cleanse her skin with our cleanser. She then followed up by applying our toner to a cotton pad and wiping over her face. The cotton pad did not show any trace of make-up so clearly the cleansing had been successful. However, the ‘squeaky clean and tight’ feeling was missing.

We explained that this tight feeling is in fact a sign that her skin is struggling. Tight skin is the second symptom of dehydration of the skin. What happens? For corneocytes to be healthy they must have a minimum water content of 15%. Two functions of our skin combine to ensure that this level is maintained.

The hydro-lipidic barrier The hydro-lipidic barrier is the skin’s principal defence against excessive moisture loss. It slows TEWL (Trans Epidermal Water Loss) to a level that balances moisture lost from the epidermis with the moisture gained from the dermis. This barrier relies on oils from sebum for its effectiveness.

The hydro-lipidic barrier is assisted in its task by the so-called Natural Moisturising Factors (NMFs). These are hydrophilic (i.e. they love water) chemicals – amino acids, urea, sodium, pyrrolidone carboxylic acid and more. Some of them are products of the breakdown processes when keratinocytes differentiate into corneocytes. Others arrive at the corneocyte from our sweat.

The oils form the ‘mortar’ that surrounds the corneocytes on all sides. NMFs are found inside the corneocytes where they on the one hand attract water and on the other hand bind that water inside the corneocyte.

They combine with the hydro-lipidic barrier to slow water 60 | SPA+CLINIC

Sponsored

loss to natural healthy levels, ensuring that the moisture content of the corneocyte does not fall below the critical 15% barrier.

Our skin should be cleansed with a gentle cleanser that causes minimal disruption to the skin’s hydro-lipidic barrier. Some cleansers are formulated to strip sebum out of the skin because the formulators of the product believe that ‘sebum serves no known purpose’.

These cleansers literally destroy the skin’s hydro-lipidic barrier, leading to an immediate and significant increase in TEWL. The skin goes from dehydrated to tight in a matter of minutes. Why do we get this tight feeling that was actually welcomed by the therapist we were instructing in our products?

Figure 1 The graphic on the top right illustrates the process. Figure 1 shows corneocytes with 15%+ moisture content. They are protected by the hydro-lipidic barrier against excessive moisture loss. They also contain NMFs which bind moisture inside them. They are bound together with desmosomes ensuring an orderly brick-like alignment. This is the structure that forms the formidable outer barrier of our epidermis.

Figure 2 illustrates the consequences of a disrupted barrier due to removal of oils during the cleansing process. To make things worse, the cleanser has leached some of the NMF substances out of the corneocytes. TransEpidermal Water Loss increases, the moisture level inside the corneocytes drops below the critical 15% level. Anything that loses moisture also loses volume – think of a plum and prune.

Figure 2 As the corneocytes shrink, the desmosomes pull and tug on them. This is the reason for the tight feeling of the skin. A well formulated cleanser will cause minimal disruption to the skin’s hydro-lipidic barrier. The leaching of NMFs will be kept to a minimum.

The dangers of dehydration Our skin, its structure and functions are a wonderfully balanced, intricate system. It is very resilient and can mostly recover quickly from any challenges we might throw at it. It will reward us with a healthy glow provided we respect its integrity and support it in its ongoing quest for homeostasis.

A simple action like washing or splashing your face with pure water can be sufficient to disrupt the skin’s delicate balance. It can leach the water loving/water soluble NMFs out of the skin. A few minutes later the consequence can be a tight feeling of the skin. If you have experienced this you now know how and why this happens.

Dehydrated, tight feeling skin can be quickly alleviated with the application of an oil-based cream that is formulated to mimic the skin’s natural hydro-lipidic barrier. TEWL is normalised, the water content of corneocytes returns to its minimum of 15%. The skin regains its healthy appearance, redness and inflammation are alleviated.

The dangers of dehydration to the health of the skin are underestimated. In our education we emphasise the sequence ‘dehydration – inflammation – oxydation’. Disruption of the hydro-lipidic skin barrier leads to failure of the ‘inside-out’ protective function of the stratum corneum. The corneocytes experience increased TEWL (dehydration). This leads to tightness of the skin to the point where small fissures develop in the stratum corneum. The ‘outside-in’ protective function of the stratum corneum is now compromised. The skin’s immune system is alerted leading to inflammation with its typical sign – redness (rubor in latin). Inflammation leads to the formation of free radicals (oxidation). Finally, these processes lead to the formation of self-destruct enzymes that destroy collagen, elastin and hyaluronic acid.

A client visiting a professional skin therapist should never experience any of the five signs of skin dehydration.

The best solution for this condition is a biomimetic oilbased moisturiser.

Paul Fister B.Bus (Mktg), Dip. Cos Formulation, Member ASCC is the Owner of OmniDerm and distributor of Dr Spiller in Australia and New Zealand. dr-spiller.com.au spaandclinic.com.au | 61

Aesthetics

A Letter To My Daughters Plastic Surgeon DR POURIA MORADI has just released a book about body image to guide young women and their parents to the path of self acceptance.

Dr Moradi’s book ‘Normal’ is available now

Dr Pouria Moradi

Dr Moradi consulting a female client at his Sydney clinic

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Dear Girls, My job as a father is to make you self-sufficient members of society. I will know I‘ve been successful if I am rendered obsolete in this role. My goal is to establish a code of conduct to help you become independent women.

No one is perfect and there are things you can’t control. You can’t control who your parents are, where you are from, your race, your height or your skin colour. Don’t focus on things you can’t control. I never want you to be ashamed of your body or any part of it. But if you are insecure about a particular physical trait, there is a ladder of small steps you can take. Start with the lowest rung and work your way up the ladder if you feel you still need to. This could be as simple as owning your decision to accept yourself as you are. Or maybe the first step is a diet, exercise and lifestyle changes. Surgery should always be the last option for change, but sometimes it is the only option, as in developmental conditions.

Like you, your mum was one of three sisters, and she tells me I don’t understand how difficult it is to be a teenage girl. I agree. The challenges and stresses for teenage girls are far greater than those of boys. For one, your bodies change monthly and cyclically. I have countless patients who tell me that their breast size fluctuates throughout their cycle, sometimes up to half a bra cup.

Another factor conspiring against teenage girls is that many of your role models have had surgical enhancements – believe me, I know when this is the case – and their status is based on physical appearance. Male role models, on the other hand, are often athletes who are judged more on their sporting prowess than their looks. This is a generalisation, of course, and role modelling is changing with greater coverage of female athletes and businesswomen. So choose your role models wisely.

I want your journey to adulthood to be a smooth one, but I know that you will have challenges in life. Overcoming one obstacle, be it physical or emotional, doesn’t mean you won’t have others. It’s like climbing a mountain. Scaling one peak simply means you are worthy of climbing another and then another. Succeeding at climbing one mountain doesn’t take you to a mystical valley of no challenges, but rather towards other summits to conquer. Everyone fails multiple times, but you are only a loser if you blame others and accept none of the responsibility. Being a winner is not about getting a prize or a medal; it’s about evolving, learning, not giving up, and having a purpose in life. Remember, it’s hard to beat someone who never gives up.

Whatever problem you are having, whether it’s body image, personal, or academic, and no matter how difficult it seems at the time, it is not a unique misfortune selected especially for you. There are no conspiracies out to get you and no one cares for your excuses. Never blame your problems on being a girl, not being smart enough, or looking a certain way. Adopt a growth mindset that you are not limited by your gender, ethnicity or physical status.

I asked your grandmother Zozo what her goals were for me and my brother growing up. She said what all parents really want for their children is that they are happy. This couldn’t be more true, because with happiness comes confidence.

And confidence is beautiful!

With love, Dad This is an excerpt from Normal by Pouria Moradi. normalbook.com.au

INTRODUCING AROMATHERAPY ASSOCIATES SKINCARE ‘It’s like magic in a small bottle’

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Optimal Skin Health, Backed By Science

We speak to three practitioners about their skincare of choice, ZO Skin Health.

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ounded by world-renowned dermatologist and skincare expert Dr Zein Obagi, ZO Skin Health provides practitioners and their patients with innovative and effective skin health solutions. Since its creation in 2007, this impressive company has attracted millions of passionate customers and skin health professionals across the globe.

The brand offers a comprehensive range of both professional and at-home products and programs designed to address various skin concerns, from brightening and firming to reducing the appearance of fine lines and wrinkles. Importantly, ZO® Skin Health truly partners with clinics. It does not allow open internet selling, which helps to protect the relationship and trust between clinics and their patients.

We speak to aesthetic practitioners Dr Sorrel Sorensen, Dr Joanna Teh, and Dr Amy Chahal about their skincare of choice, ZO Skin Health.

made taking into account health status, expectations from both the aesthetic and financial point of view and reviewing the range of both surgical and non-surgical options. This may mean no intervention is advised due to the patient’s personal or family history, the harsh tropical climate versus risk, or simply that the media frenzy of “treat, treat, treat” has caught the young, vulnerable person up on the wrong wave, and they need to be helped off it. That’s where ZO comes in.

The comprehensive range of products provide adjuncts to all our patients at every level, whether protecting and supporting young skin or restoring and correcting the generational skin changes, regardless of skin colour or type.

How does it stand out from other skincare on the market?

ZO fits in well with our medical based clinic approach given that the dermatologist who designed the range has decades of experience dealing with skin conditions and has used his knowledge and years of research to evolve the company. He has done this using evidence-based ingredients, packaged into a comprehensive range of solutions to assist in restoring the skin. The range is excellent, complementing patient care in our clinic along the way.

Do you have a favourite product and why?

As I’m reaching that ‘delightful’ time of perimenopausal life and as many of my patients are in the same boat, my favourite has to be the combination of the intense eye crème and either the recovery or the renewal crème, depending on the weather extremes we have up here in the FNQ tropics. It’s not the chilly level of the UK where I first started in the non-surgical aesthetics world of medicine way back in the early 2000’s, however the tropics, with its extremes of sunshine, humidity and air conditioning play havoc with everyone’s skin, no matter their age. The simple and supportive combination products ZO has mastered and packaged into ranges from “getting skin ready” to “prevent, correct & protect” just seem to hit the spot for us all, across the age and medical condition range.

What skin conditions are you able to improve with ZO?

We put our first order in with the ZO team at the beginning of the year and the orders are fairly totting up.

The tropical swings from harsh heat and humidity to cold air conditioning leads to menopausal skin dryness, adolescent and middle age acne concerns and the range in between with people trying too many complex skin regimes with the wrong ingredients or too many of them.

ZO offers a simple approach to creating and maintaining healthy skin, particularly when we use it alongside our non-surgical interventions.

What made you decide to work with the brand?

What kind of support do you get from the ZO team?

We are a doctor led clinic providing a different slant to the social media frenzy of “stab, jab, fill, lift and leave”. We are doctors first and our priority is to assess the patient as just that – a patient. The person seeking advice is assessed on an individual level and a plan is

ZO are super speedy with deliveries and are always available and happy to advise if necessary. Their Australian based sales and training manager has made our FNQ Plastic Surgery Clinic part of his personal approach to ensuring we and our patients are well supported.

Dr Sorrel Sørensen, FNQ Plastic Surgery How long have you been working with ZO Skin Health?

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Dr Amy Chahal, The Centre for Medical Aesthetics How long have you been working with ZO Skin Health?

I started working with ZO almost a year ago.

What made you decide to work with the brand?

Dr Joanna Teh, Dermedica How long have you been working with ZO Skin Health?

I have been working with ZO skin health since they launched in Australia.

What made you decide to work with the brand?

Because it works! Their philosophy of skin health resonates with me. I remember Dr Obagi saying that using ZO products, you can have beautiful skin for life, and that’s what we’re aiming for.

How does it stand out from other skincare on the market?

It is backed up by science with clinical evidence… and it has really helped my patients and my own skin concerns over the last 20 years.

Do you have a favourite product and why?

ZO Growth Factor serum is a great anti ageing serum to help firm the skin and reduce signs of ageing.

What skin conditions are you able to improve with ZO? It can treat a range of skin condition from pigmentation, melasma, anti ageing, sensitive skin and acne.

What kind of support do you get from the ZO team?

They have great customer service, they offer fantastic advice, and they are a friendly and helpful team.

ZO comes from a strong scientific background, something we honour and strongly adhere to with all of our treatment plans for our patients at The Centre for Medical Aesthetics. The formulations are unique, and potent enough to address a wide variety of skin concerns. Finally, I loved the boutique nature of the brand, something that aligns perfectly with our clinic in Surry Hills as well. A bespoke, patient based experience that isn’t cookiecutter or easily accessible.

How does it stand out from other skincare on the market?

ZO goes back to the basics: cleanse, exfoliate and tone, which helps rebuild and restructure the skin back to its original and functional state. This then allows for a customisable and tailored approach to treat and correct various skin conditions and concerns.

Do you have a favourite product and why?

Daily Power Defense: a multifunctional serum that forms part of ZO’s 2nd step of “Preventing and Correcting” in their 3-step protocol to obtain optimal skin health. It provides the skin with antioxidant protection along with its calming and anti-inflammatory properties. All of this helps to build and support the skin’s barrier.

What skin conditions are you able to improve with ZO? We can target various skin concerns and needs, ranging from problematic to environmentally damaged and sensitised skin types. Both in-clinic treatments along with customised home care kits are used with our patients.

What kind of support do you get from the ZO team?

ZO’s team are great. They have provided us with ongoing support and training and are always available to answer questions. They have also been open to thinking differently about partnership in a way that allows both brands to thrive (the clinic and ZO), something that is refreshing and very appreciated.

For more information, visit zoskinhealth.com.au spaandclinic.com.au | 65

Sponsored

Why No Treatment Is Complete Without Mineral Makeup Recommending the right post-procedure makeup to your clients is vital for best results.

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n order to achieve the best skin results for your clients, practitioners need to treat them full circle – this includes analysing every single product they use on their face, especially makeup. In the fast-paced beauty industry, it is essential to adapt to the needs of clients and many more people are conscious of the ingredients that are in their beauty products. Stocking mineral makeup that is infused with skincare actives allows you to have a comprehensive approach to meeting your clients’ needs.

Australian mineral makeup brand InClinic Cosmetics was created by Josephine Carbone, who owned several skin and laser clinics in south-east Queensland where she found the makeup her clients were wearing posttreatment was contributing to their skin condition or undid any progress they were making in the clinic with results-driven treatments and skincare regimes. Josephine’s clinical experience helped in developing specially formulated products with advanced skincare ingredients that are easily recognisable for therapists.

The products clients use on their skin immediately, and in the days following their treatments is crucial to the healing process of the skin. InClinic’s mineral makeup protects, heals and nourishes the skin post-treatment while achieving a natural, second-skin finish for clients who are reluctant to leave the clinic bare-faced. It is important to stress to clients that the makeup formulas 66 | SPA+CLINIC

they use on their face every (or most) days is just as transformative in their skin journey as their skincare products and treatments.

Why InClinic Cosmetics?

This range is specifically formulated for breakout-prone and sensitive skin to use safely every day. InClinic Cosmetics is recommended by doctors and dermal therapists throughout many reputable skin clinics and is also used by thousands of acne clients globally. Many find complete relief from their blemish and acne-prone skin by making this simple change in makeup formulas.

InClinic Cosmetics has been approved and is now listed on Belgium’s Ku Leuven Hospital’s Skin Allergy and Immunology Clinic’s list of products, which means it’s safe for patients to use with skin allergies. InClinic is currently the only makeup approved and found on their list. All InClinic products are safe enough for even the most sensitive skin including problematic skin conditions such as rosacea and acne sufferers.

Josephine continues to work side by side with cosmetic chemists to produce high quality, clinical and innovative formulas that enhance and care for all skin types. InClinic Cosmetics’ products can now be found in almost 200 clinics, salons, pharmacies, health stores and retail stores across Australia and New Zealand, as well as internationally in Belgium, Netherlands, Luxembourg , Poland, and Singapore.

If you’re interested in stocking InClinic Cosmetics, e-mail info@inclinic.com.au

“Integrating InClinic mineral make-up into our offerings has proven to be a valuable asset to our business, particularly after paramedical treatments in our clinic. This premium mineral makeup range, known for its high quality and gentle, skin-nurturing formulations, has not only attracted a loyal clientele but has also enhanced the post-treatment experience for our clients. By providing an ideal makeup solution post-treatment, we offer our clients a means to both conceal and nourish their skin, leading to increased customer satisfaction, repeat business, and ultimately contributing to our clinic’s overall growth and reputation as a trusted beauty destination.

In the midst of intense competition in the makeup industry, we advocate Mineral Makeup to our clients due to its unique emphasis on skin health alongside aesthetic beauty. Our recommendation stems from the belief that prioritizing our clients’ skin well-being while enhancing their appearance sets us apart, and Mineral Makeup’s formulation perfectly aligns with this approach, ensuring our clients can achieve a flawless look while maintaining their skin’s vitality.” – Emma Carrigan, The Skin Studio

by Emma James

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Why You Should Offer Menopause Skincare In Your Clinic Introducing Metamorphosis Skincare, Australia’s first 100% natural skincare range formulated specifically for peri- to post menopausal skin.

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or far too long, women have been going through of the group saw an increase in plumpness, 89% saw menopause silently and alone, with the hormonal an increase in elasticity and 96% saw a reduction in age fluctuations impacting the body, mind, and skin spots, as well as crepey skin. neglected. From a loss of skin elasticity, to pigmentation The focus group also had relief from symptoms that and dryness, it is crucial to recognise that almost every I hadn’t even created the range to treat. For instance, woman, except those who’ve undergone ovarian removal one challenge women face is reducing the amount of before puberty, will journey through menopause at dark hormonal facial hair. When estrogen levels drop, some point in their lifetime. Although the average age for many women get an abundance of darker hair on their menopause is 51, numerous women enter this transitional face. I hadn’t even thought of that, but with the phytophase earlier. Distressingly, most women endure estrogens in the Metamorphosis range, it replenishes menopausal symptoms for a period of 5-10 years, making estrogen at the dermal level, rather than through HRT it a significant and often challenging period in their lives. or other types of supplementation, and many women Vanessa Gray Lyndon, founder and formulator of see a reduction in the darker facial hair.

Vanessa Megan Nutraceuticals, dedicated two years conducting extensive research on what happens to Why would it be valuable for spas and the skin during peri to menopause, to create a solution clinics to offer this range? to the changes that impact women’s skin during this Not only is Menopause a hot topic at the moment, transition. Working with a focus group of women aged around two million women in Australia have recently 39 to 70 years, as well as naturopaths, GP’s and skincare undergone menopause and another 80,000 women Vanessa Gray Lyndon experts, Vanessa discovered that hormonally depleted move into the pre-menopausal stage each year. skin requires a calculated combination of high-performance ingredients Having a treatment/line of products dedicated to this large market to address the multitude of changes that take place. of women, puts your finger on the pulse in the industry by offering “Powered by nature’s active ingredients,” says Vanessa while discussing women every available type of solution for their skin. “Women the science behind her 100% natural skincare range, “Metamorphosis experiencing Menopause often feel like they’ve lost control of their award-winning skincare products work to diminish common concerns own bodies.” says Vanessa, “By offering targeted solutions to their such as pigmentation, textured skin, a loss of collagen and dryness, newfound insecurities, they can regain that control and feel confident while enhancing the skin’s natural plumpness, thickness, and elasticity. in their skin again.”

Metamorphosis also features wellbeing products such as award winning The In addition to providing a solution, offering menopausal skin care Other Lips Balm, which helps to relieve vaginal dryness, Cool & Calm hot also shows support for women going through this transitional phase. flush mist and the Women’s Blend Superfood powder to aid with brain fog.

Menopause can be a challenging time for many women, both physically and emotionally. By offering specialised treatments and products, What Ingredients are Essential for Ageing Skin? spas and clinics can create a safe and welcoming environment where From phyto-estrogens to ceramides, essential vitamins and peptides, the women feel understood and cared for. This not only enhances the Metamorphosis range features potent natural ingredients that deliver visible overall experience for the clients but also helps build long-lasting results. “Through my research and testing,” says Vanessa, “I’ve found that relationships based on trust and empathy. phyto-estrogens work incredibly well to support menopausal skin, helping to increase collagen and thicken the skin. We use wild yam, red clover and The Buccal Face Massage ingredients like soy protein that are packed with phyto-estrogens.

Metamorphosis’ spa partners, including Alba Thermal Springs & Spa, We also use a rice peptide which is incredible, and a natural Gwinganna Lifestyle Retreat and Hepburn Bathhouse & Spa, are now alternative to retinol, which many people like to use, but makes the skin offering their new Menopausal facial. The Sculpt & Lift treatment, quite photo sensitive. Using a natural retinol is much more gentle on the includes intra-oral buccal and lymphatic drainage techniques. The Buccal skin. You can also find retinol-style benefits through Bakuchiol, which is facial has been popular across Europe and has been making waves in from the Babchi plant, but also a new ingredient that I discovered while Australia in recent years for its ability to define and contour the face. formulating Metamorphosis called Rambutan. Putting them together, Metamorphosis offers extensive training for their facial treatments and we are getting some incredible results that are surpassing even retinol, massages for their partners, and have received positive when you use them morning and night.” feedback for this unique and thorough technique while using Metamorphosis products in the facial.

How did the focus groups respond overall?

For more information, visit The results from our focus groups exceeded my expectations, 99% metamorphosisskincare.com spaandclinic.com.au | 67

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DMK StemZyme Is Here To Give Your Patients The Best Skin Of Their Lives A world-first approach to stem cell technology that will change how we treat skin ageing.

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s we age, epidermal stem cells start declining. To keep the stem cell population above the optimal level in the skin, one needs to constantly regenerate them. Only having stem cells in the skin is not sufficient, unless they differentiate into other younger skin tissues like keratin, collagen, elastin etc. and that’s why epidermal stem cells are so important in maintaining biologically young skin.

DMK StemZyme Therapy does both, the regeneration of epidermal stem cells and their differentiation into biologically young tissues. This is done in a non-invasive way and using one’s own stem cells. The innovative treatment is self- personalised because your patient’s own stem cells are getting utilised instead of introducing external stem cells. Due to such a unique approach, there is no hazard of stem cell rejection in the skin, and it guarantees they will transform into young tissues. DMK StemZyme Therapy also prevents inflammation, reduces oxidant radical damage, strengthens immunity, and improves blood supply to the skin.

StemZyme concept and efficacy The DMK StemZyme Treatment is an intelligent biomimicry-based approach that is non-invasive, non- immunogenic, and clinically effective in activating epidermal stem cells. DMK StemZyme is a systematic and enzymatic approach to activate one’s epidermal stem cells and guide them to differentiate into various skin cells, such as keratinocytes, fibroblasts, Langerhans cells, melanocytes, glial cells, Merkel cells, and subcutaneous fascia.

This treatment is non-invasive and does not create immunity or inflammatory shock like other approaches, for example using embryonic stem cells. This approach also inhibits the overexpression 68 | SPA+CLINIC

of genes that otherwise can become active in other stem cell treatments and predispose oncology disorders. Gene overexpression in a stem cell pathway is one of the primary concerns in stem cell therapy.

While DMK’s original signature Enzyme treatment stimulates stem cells, StemZyme actually increases their number and reverses the decline in epidermal skin cells – a world first and a true revolution in the way skin will be treated moving forward. StemZyme is suitable for anyone ages 10+. It targets aged and declining epidermal stem cells, charging them with new vitality and regulating cellular proliferation. StemZyme assists in reducing the effects of impaired stem cell function that includes fine lines and wrinkles, sagging skin, uneven skin tone, discolouration, uneven texture, dullness, sallow complexions, enlarged pores, dry skin, and hyper-reactive skin.

Guiding stem cells in the right direction During the DMK MD StemZyme treatment, the ingredients in the products help to maintain a viable epidermal stem cell population, during which half the daughters of stem cells in each generation must remain as stem cells. One stem cell could generate two similar daughter cells whose fates would be governed by their forthcoming epigenetic exposure. At the other polar end, the stem cell division could be odd, producing one daughter cell that inherits the stem-cell character and another that inherits factors that force it to embark on terminal differentiation into other epidermal cells.

When StemZyme protocol creates a favourable epigenetic environment for epidermal stem cells to maintain stem cell status and favours histological guidance to terminally differentiating stem cells.

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“StemZyme is a ground-breaking treatment that emerged as a response to the proliferation of phony stem cell products in the skincare industry. I recognised the need to counteract these ineffective misleading treatments, and that’s when the idea for the StemZyme took root. StemZyme utilises the power of our own stem cells to regenerate the skin, harnessing the body’s natural healing abilities for rejuvenation and restoration.”

– Danné Montague-King, Founder DMK

The DMK StemZyme protocol With over seven years in the making, DMK StemZyme is the ultimate age management treatment, so what does it entail? StemZyme consists of five in-clinic treatments, performed about 12 days apart. Your patient also receives an at-home kit with products specifically made for the StemZyme treatment protocol. During the first three days, it is imperative patients don’t use makeup and they must apply sunscreen.

The patient purchases the complete DMK StemZyme Kit upon booking the treatment, including the professional products for use in-clinic, making it easy to understand and follow along in their journey as they can see what has been used already, and what will be used in upcoming treatments.

The whole treatment journey is completed after around 50 days, with patient results including reduced wrinkles, increased clarity and even skin tone, elasticity, improved texture, and even a reduction in sensitivity.

For more information, visit dmkskin.com.au spaandclinic.com.au | 69

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New Retinol Accelerator More flaking. Better results.

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n this fast-paced, modern world, many of our clients are looking for immediate results and more advanced outcomes from their professional services. Chemical peels have been a strong and solid global trend for many years, but with our clinic guests having less free time, there is a strong cry for accelerated results post treatment. Dermalogica PRO Retinol Accelerator has been formulated to accelerate the skin’s natural renewal process and boost the results after professional exfoliating treatments providing a noticeable difference. So, what is all the fuss about retinol?

Our skin naturally produces a retinoid compound known as Retinoic Acid, which strongly influences epithelial differentiation and proliferation. Retinoic Acid contributes to a normalised rate of cell turnover and desquamation, decreasing the build-up of dead cells on the surface of the stratum corneum which can cause rough skin texture. Retinol and Retinoids are the gold standard in skin treatments and products, when it comes to targeting lines, and wrinkles along with uneven skin tone and texture.

Retinoids, are an umbrella term for the entire family of Vitamin A derivatives, helping to regulate cell turnover and collagen production, which enables a healthier looking skin with less noticeable pigmentation concerns, such as sunspots or postinflammatory hyperpigmentation.

Retinol, a member of the retinoid family, is well-known for visibly reversing the signs of skin ageing.

This fast-acting oil soluble molecule easily penetrates the stratum corneum and fully delivers the active ingredients to stimulate keratinocyte activity.

Topically applied Retinol needs to be converted by the skin into Retinoic Acid in a two-step process: firstly, skin enzymes convert retinol to retinaldehyde and then from retinaldehyde into Retinoic Acid. By accelerating the rate of cell turnover in the skin, new, fresh skin cells can make their way to the skin’s surface faster than they would naturally. This helps to reduce fine lines and wrinkles and deliver improved skin texture while evening skin tone.

Clients looking for immediate advanced results, especially in conjunction with resurfacing services, can achieve these results with an application of a Retinol accelerator.

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Dermalogica’s PRO retinol accelerator is a Professional strength gel-serum that provides: • Accelerated cellular turnover for faster results • Maximised peel results • A brighter and smoother skin This industry first formula contains a powerful blend of actives including: • a 3.5% Retinol, Retinyl Propionate and encapsulated retinol complex to accelerate cellular turnover for faster chemical peel results.

• 5% Niacinamide to improve skin smoothness, reduce fine lines and wrinkles, reduce dark spots, provide antioxidant benefits, and clear the skin.

• Stevia Extract soothes the skin and provides retinol like properties that enable a gentle and more natural alternative to retinoids while achieving similar rejuvenating results.

• Alcohol-short chain molecules make the intercellular lipids more fluid which helps with the penetration of the product.

Dermalogica PRO Retinol accelerator is applied at the end of a professional resurfacing treatment by a trained Dermalogica professional.

Once applied, Retinol accelerator is either left to process for 10 minutes, or, if the client would like accelerated peeling and resurfacing, the formula can be left on the skin for up to four hours. The client can then remove it at home with cleanser and then apply dermal layering products such as moisturiser and sunscreen.

Post procedure, clients must ensure they are gently cleansing their skin, moisturising and applying an SPF such as dermalogica Porescreen SPF 40 or Dynamic Skin Recovery SPF 50 during the day and a hydrating moisturiser at night. Clients must not use any other actives such as hydroxy acids or other retinol type products during the peeling and flaking days. After flaking concludes Dynamic Skin Retinol Serum can be added into the routine to continue age management benefits.

Dermalogica’s PRO Retinol accelerator is going to take your in-clinic service offerings and results to the next level for your clinic guests as they begin to see advanced results in a fast time frame – they are guaranteed to rebook!

To enquire about this product, visit dermalogica.com.au/pro

NEW RETINOL ACCELERATOR more flaking. better results •

Accelerates cellular turnover

•

Maximises and speeds up results

before

3 days post-treatment

dermalogica.com.au/pro

Sky High Spa Melbourne’s newest luxury spa destination, the Ritz-Carlton Spa, sits 64 floors above the city, offering relaxation with a side of stunning views, says Nadine Dilong.

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here aren’t many luxury hotels around the world with a more recognisable name than the Ritz-Carlton. Australia’s first RitzCarlton in Sydney’s illustrious Double Bay changed owners in the early 2000s, and it took almost 20 years for it to return to Aussie shores with the Ritz-Carlton Perth opening in 2019. This year, in 2023, Ritz-Carlton Melbourne followed, creating a true oasis in the clouds with its 80-storey building and 360 degree views over the Victorian capital and beyond.

Situated on the 64th floor is the Ritz-Carlton Spa, a tranquil haven offering traditional spa treatments using spa brands ESPA and Salus Body. The spa has also created its own signature oil, which is used in their signature massage and can be purchased. Guests are welcomed by a vertical water fountain wall upon exiting the lifts on the 64th 72 | SPA+CLINIC

floor, reminiscent of Keith Harring’s famous Waterwall at the National Gallery of Victoria. The reception area of the spa showcases stunning marble islands and products displayed on individual floating shelves.

I get served a herbal tea and a cold, fragrant towel to wash my hands before filling out my client information form. My therapist Isabella greets me and guides me towards the treatment room, whose floor-to-ceiling windows not only let in an abundance of light, but also let me enjoy a stunning view over Melbourne as we discuss my massage preferences. My treatment for today is the spa’s ‘Nourish Glow’, a 60-minute body scrub and massage, including the scalp.

Isabella presents two ESPA scrubs to me, a lavender based one and a eucalyptus blend, and asks me which one I would prefer today. It’s a clear lavender preference for me. She gives me a few minutes to

Spa Hotspot

get undressed and get comfortable on the treatment bed before returning and starting the treatment.

The blinds of the large windows are closed, and Isabella starts my treatment with dry brushing my entire body – something I hadn’t experienced in a spa treatment before.

The bristles are quite hard and abrasive, which is why Isabella only uses a small amount of pressure to prepare and stimulate my skin. I’m surprised to feel a little ticklish at certain points on my body, especially my arms, but it does feel relaxing. Isabella continues to apply the lavender based scrub all over my body, using circular motions to help gently exfoliate my skin. After I shower my scrub off, I return to a freshly made treatment bed to enjoy a 30-minute massage.

I would like to point out how amazing the treatment bed was, not only in comfort and width, but whenever I had to get up off the bed, Isabella made the bed ‘sit me up’ with the push of a button, which is something a lot of older clients or those with a weak core would appreciate, I am sure.

The massage includes slow and firm movements, and focuses on pressure points, as well as my shoulders and neck.

Isabella carefully moves my arms into different positions, gently pulls them away from my head, crosses them behind my back, which feels really good as it definitely loosens up some tense muscles. Finally – the best part of the treatment – the scalp massage concluded my treatment. Instead of doing a dry or oil based scalp massage, Isabella applies an ESPA Red Clay scalp mask to my head and massages it in.

Clay soothes and nourishes the scalp, while Apricot Kernel Oil conditions to help promote stronger, healthy looking hair.

After my treatment, a hot cup of tea and artisan dark chocolate await me at the Ritz-Carlton Spa’s lounge area, which, once again, offers sweeping views over the city skyline. I sit for a while, curled up with a warm blanket and tea in hand, and love the look of my freshly exfoliated and nourished skin. I feel deeply relaxed and float back to my room. spaandclinic.com.au | 73

AESTHETICS

An Elevated Experience Wellness expert KRIS ABBEY shares tips on how to create an elevated experience for your spa guests, instead of just a treatment.

S

ome say, even a bad Spa treatment is still good! However, if your clients are paying good money for a service, you need to ensure that service is not only good... but great. Memorable even, and that memorable experience should begin from the moment they connect with your business.

A lot of my spa clients overlook this very first point of contact.

That very first moment someone connects with you and your business.

How do you represent yourself online? Does it truly reflect your business? How easy is it to book a treatment? Do you use a system that is streamlined and simple for your clients (old and new), is the language you use warm and engaging, or corporate and cold?

In the era of AI, there is no reason why your autoresponders can not sound like you! Even the reminder about their booking can be warm and friendly. An automated text message with a YES or NO reply isn’t the best first contact with your client. Let them know you can’t wait to treat them and a few tips on how to make the most of their treatment (arrive early, parking tips, and what to wear etc).

24 to 48 hours prior to their treatment, send them a personal reminder about their appointment. In the reminder, add a link to fill in the treatment questionnaire, so once they are at your Spa, no thinking is required. Not only is it more professional, it also gives the therapists some intel on what the client is seeking ahead of their treatment. It is always a nice touch (no pun intended) when the therapist knows what pressure the client prefers for their massage or what areas of their body needs extra attention. Think how nice it is when you check-in to a hotel and the staff already know what pillows you like and have your beverage of choice ready. It’s the little things.

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Side note, if you are still using a printed out questionnaire on a clipboard, is this the first impression you want to give?

Let The Journey Begin Spa is all about the journey, and one that is multi-sensory. From the moment your client steps into your spa, you want them to leave the outside world behind. You need to create a space that does just that. It isn’t just the decor, but the lighting, aromatherapy, flow from reception to treatment room, and an uncluttered and inviting reception and retail space. You don’t need to spend a fortune on fit-out, and a few simple things go a long way. Real plants, fresh flowers, a nice tea set and comfortable chairs are simple yet important elements of creating a wonderful Spa experience.

Remember, your clients’ eyes will be covered for the majority of their treatment, so to ensure a mutli-sensory journey is achieved, it is important sound, smell, taste and touch are all given extra attention. Some of the simple things you can do to elevate your client’s Spa experience: Scents: Scents have been proven to affect the parasympathetic nervous system. Certain aromas can reduce stress and in-still calm. A mix of Lavender, Ylang Ylang, Sweet Marjoram and Neroli is the perfect combination to slow the parasympathetic nervous system (the one responsible for fight or flight). This slows heart rate, deepens breath and helps your client feel relaxed.

Lighting: Harsh white light causes melatonin suppression, pupils to constrict, and stimulation of alertness and cognitive performance. In other words, stimulates the parasympathetic nervous system, the very system

AESTHETICS

you want to slow down. Keep the lighting soft and warm. And if you use a bright light for a skin assessment, ensure your clients eyes are covered.

Soothing Music: Play gentle, calming music in the background to set the mood and help clients relax. Do not assume everyone likes rainforest or waterfall sounds. Music in Spa has become extremely sophisticated and can add another element to the treatment. Companies like Myndstream and Sines have created specific soundtracks that have significant effects on brain waves. Talented musicians utilise this science to create music that not only sounds amazing, but further calms.

Comfortable Robes and Slippers: Provide plush, luxurious robes and slippers for clients to wear before and after their treatments. A scratchy robe, or ill-fitting cardboard slippers can undo a great experience before it starts. If you do not want to invest in quality slippers, remind your clients to bring their own. While this is not ideal, it is much better than flipflopping throughout the spa in uncomfortable and gaudy footwear.

This can be said for disposable underwear as well. We have all had a treatment where a very weird fitting, napkin-esque g-string has been offered ‘to get comfortable in’. Do not offer paper, scratchy or pantaloon like underwear. There are many good disposable options that are a good fit and made from cotton. Again, if you don’t have a budget for this, suggest your clients wear their own underwear.

Personalised Consultation: Even though all the paperwork should be taken care of online- prior to their treatment visit, it is still vital to have a brief consultation with each client. Don’t just usher them in and proceed with their treatment. Have a conversation about the treatment, what they can expect and get an understanding of their specific needs and preferences, ensuring the treatment is tailored to their individual requirements. Remind them that this is their time and you will now suggest they relax. For first time spa-goers this lets them know that no conversation is required. In fact, silence is preferred.

Heated Treatment Tables: Warm treatment tables can add an extra level of comfort and relaxation during massages or body treatments. Even on a hot day, relaxing into a warm bed in a cool haven is extremely comforting. Do be sure to check in and ensure they are comfortable with the temperature. And always have a sheet over the table. I have had a treatment on a table without a cover and all I could think of was who else’s ‘bits’ have been here.

Temperature Control: As suggested above, not just the bed, ensure that the treatment rooms are kept at a comfortable temperature, allowing clients to fully relax without feeling too hot or cold. Check in with your clients as well, as they start to relax, they will naturally drop their body temperature.

High-Quality Products: Use premium spa products and skincare lines known for their effectiveness and natural ingredients. Not all

skincare ranges are designed for spa. You want to use a spa specific range that has treatment protocols. Results are important, as is the technique around applying the products in a spa environment.

Touch: During a spa treatment, the spa therapist’s hands should be in contact with your client the entire time. If you have put a face mask on your client DO NOT leave the room while the mask is doing its thing. This is the time you give a foot, hand or head massage. Likewise, if your client has a body wrap or other treatment where there is downtime, a scalp massage is the perfect addition. There should never be downtime… hands on body at all times! Even if it is one hand.

Never ever leave the treatment room while your client is ‘masked up’.

Hot Towels: Offer a scented cool (in summer) or warm (in winter) face cloth offered on arrival is also a special touch, often enjoyed in Asian spas. During the treatment, use warm towels to cleanse and refresh the face and body. On this, while it is important to remove the oil from their feet for safety reasons, do not assume your client wants the oil from their massage wiped off their body. Ask first before you start wiping the liquid gold from their skin.

Beverage Service: Offer herbal teas, infused water, or other refreshments to clients while they wait or relax between treatments.

Post-Treatment Relaxation Area: Offer a peaceful post-treatment relaxation area with comfortable seating, soft blankets, and soothing music for clients to unwind after their treatments. Offer tea, water and nutritious snacks as part of the services.

Personalised Thank-You Notes: Consider leaving a handwritten thank-you note in the treatment room or locker, expressing gratitude for the client’s visit as well as a simple wellness tip. I remember the first time I received a little ‘love’ note from my therapist, and it made my day. It is a small gesture with a big impact.

Thoughtful Amenities: Stock the change rooms with essential amenities like hair dryers, toiletries, and grooming supplies to make the experience more convenient.

Attention to Detail: Pay close attention to cleanliness and tidiness throughout the spa to create a clean and inviting environment. Have hooks and hangers in the change and treatment rooms for your clients’ clothes. If you don’t have a change room, have ample space and hanging hooks in the treatment rooms.

Follow-Up Care: Offer post-treatment recommendations for skincare or wellness routines to help clients maintain the benefits of their spa experience. Remember, your clients see you as the expert, so if you are not offering a take-home product that they would benefit from, you are not giving your clients the full consultation. This is not selling, it is offering a solution (which they are often seeking).

Well-Trained Staff: Ensure that your spa therapists are well-trained and provide exceptional customer service, making clients feel valued and cared for. Have regular training days to check in on execution of treatments and there is consistency among the team.

And while treatments have protocols, one big thing that takes a treatment to an experience, is when the therapist goes off-road. By this I mean they read your body or face and can feel where extra attention is needed. And they give this attention. A choreographed massage is a ‘done and dusted’ treatment. Personalised and customised with therapeutic benefits, is where it’s at when it comes to spa.

These small touches can collectively elevate the spa experience and leave clients feeling they have had a great experience, and are more likely to book in for the next.

Kris Abbey is a wellness expert and founder of the Spa&Wellness Awards. spaandwellness.com.au spaandclinic.com.au | 75

Aesthetics

Guaranteed

Results Independent clinical trials don’t lie.

W

ith hundreds of skincare brands out there, it can be hard to know which ones actually show results, and the only way to really know, is to look at independent clinical trials. Unfortunately, not a lot of brands invest in this kind of research, so it’s wonderful to have brands like Waterlily that do.

Located in Brisbane, Waterlily Skin Body Spa pioneers the future of beauty in its state-of-the-art Botanical Laboratory. Today, the brand includes the Waterlily, Spaceuticals, Lime Caviar and Aroma Therapy Collections available for delivery worldwide and stocked in leading day spas in Australia and New Zealand.

The Spaceuticals product range has been the subject of extensive research and clinical evaluation. This product line combines cosmeceutical and nutraceutical actives, potent vitamins, rejuvenating antioxidants with clinical grade aromatherapy to create a high-performance naturopathic collection with proven efficacy. These products have been formulated in Waterlily’s Botanical Laboratory in Brisbane utilising traditional artisan crafting techniques to address a range of skin concerns, including wrinkles, pigmentation, hydration, and collagen production, while also strengthening skin resilience and barrier function by targeting inflammation and sensitivity.

The independent clinical trial study conducted by independent researcher RDC Clinical Health Research, conducted over four weeks, involved 40 women aged between 35 and 59. Participants followed a personalised skincare routine using Spaceuticals products. Their skin health and appearance were evaluated using advanced measurement techniques, including the A-One Smart system, which provides non-invasive facial skin analysis.

The study produced remarkable results: • Reduction in Inflammation: Inflammation decreased by 37.6% after 4 weeks of using Spaceuticals products.

Participant has a dry skin type. Improvements seen in increasing sebum levels and decreasing pigmentation levels (5.50 at baseline to 4.84 at week 4)

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Waterlily Spaceuticals Founder, Michelle Reeve

• Skin Age Reduction: Participants saw a 1.5% reduction in their skin age, equivalent to almost a year of visible skin age.

• Improved Skin Moisture and Elasticity: Skin moisture and elasticity increased by over 10%.

• Balanced Sebum Levels: Sebum levels in both the U and T zones of the face became more balanced.

• Enhanced Skin Tone and Luminosity: Participants reported significant improvements in skin plumpness, texture, clarity, brightness, elasticity, and overall skin tone.

The participant feedback was overwhelmingly positive, with 90% noticing healthier-looking skin, 95% experiencing improved skin hydration, and 84% seeing a clearer complexion.

Dr. Amanda Rao, the Principal Investigator, expressed her excitement about the results, stating, “The Spaceuticals range has demonstrated its ability to transform skin health by reducing fine lines, wrinkles, and pigmentation, while providing deep hydration and protection from oxidative stress.”

To have the results of topical skincare proven and quantified provides Waterlily stockists with the knowledge they need to educate the modern consumer. In a time where marketing claims are ever present, it’s assuring to see a brand focus on measured results. waterlilyskinbodyspa.com.au

Visual reduction in wrinkles and fine lines.

Improvement from a scale of 2.13 Thin (L) by week 4 and a reduction in skin age by 1 year.

Visible reduction in pigmentation (from 4.53 at baseline to 4.06 at week 4) and inflammation, resulting in a more unified and younger (1 year) complexion.

SPONSORED

French Luxury Meets Results With La Fervance Fusing the best of Australia’s robust botanicals with centuries of French cosmetic intelligence comes a truly innovative brand that delights at every turn.

I

nspired in Melbourne, conceived in Provence and born in Paris, La Fervance appeals to the discerning beauty consumer. COSMOS certified with 100% natural and traceable origins and completely free of synthetic ingredients, the brand is already clocking up a number of awards.

Transparency and sustainability are at the core of the brands’ mission and La Fervance guarantees every claim through globally recognised and difficult-toobtain certifications.

The powerhouse formulation La Fervance’s concentrated signature beauty balm Eclat Extraordinaire, is the brand’s emblematic product. A high performance multifunctional and multi-correctional product, it offers an addictive sensory experience that ensures compliance and Iola Ciavarra maximum enjoyment.

Bio-actives such as Mimosa, Kakadu Plum, Baobab Pulp Gel, and Buriti oil all combine with Hyaluronic Acid, 23k gold dust and mineral-rich seawater from Brittany to deliver skin nourishing, smoothing and firming properties that can be seen after first application and beyond.

The evidence Dermatological, clinical, instrumental and consumer studies conducted via independent testers on the Eclat Extraordinaire show dramatic and statistically significant improvements in skin hydration, smoothness, elasticity and calmness in a 28 day trial.

The luxurious skincare product launches in Australia at the right time, in an era of “premiumisation,” with the premium beauty tier projected to grow at an annual rate of 8 percent (compared with 5 percent in mass beauty) between 2022 and 2027, as consumers trade up and increase their spending.

The daily experience Adaptable for lifestyle and individual skin preferences, the multi-ritual balm can be used in 3 ways. Sparingly as an instant “morning glow” light treatment (great under makeup), a “Beauty Flash Golden Mask” (a true “self care” moment) or with a lighter application, as a “Sleep Mask”.

La Fervance is now available to approved aesthetic clinics and salons through Reveal, La Fervance’s professional partner and exclusive Australia/New Zealand distributor, founded by industry expert Iola Ciavarra.

“Skincare was always going to be a big part of the Reveal portfolio and I had been trialling several emerging brands that had sent me their portfolio of products,” Iola explains.

“After experiencing La Fervance’s two multi-ritual products and getting to know the founder Melissa Obeid and CEO Jamie Arnold (both Aussies and from Melbourne), I could not have found a more perfect alliance. Their integrity, values and dedication resonated with me in a big way. Becoming the Australian/New Zealand distributor in July was an exciting moment for Reveal.”

“Being in the Medical Aesthetics arena these past 15 years, my radar was not high on Luxe brands but that’s why I noticed La Fervance – it is refreshingly different. With four clinical studies, the elusive COSMOS certification and the multi-use functionality, La Fervance meets the needs of savvy, eco-responsible consumer with a penchant for minimalistic luxe.

Aesthetic Clinics and Spas can finally tick that luxe box without having to compromise on the efficacy and results that their clients expect – and with only a couple of products.”

Stockist enquiries via revealaustralia.com.au

or call Iola Ciavarra from Reveal on: 0421 103 738 spaandclinic.com.au | 77

Aesthetics

Shamanic Healing Meets Cosmetic Beauty:

A Fusion of Inner and Outer Wellness RACHAEL SIEBER combines spiritual with cosmetic work, an amalgamation that makes more sense than you may think at first. Here, she explains why.

I

n the bustling heart of London, under the guidance of Dr. Nick Lowe at the Cranley Clinic, my journey in cosmetic treatments began at the age of 22. After a decade of work as a Registered Nurse and Midwife, the long hours of shift work were taking its toll and the appeal of cosmetic nursing pulled me to study a Graduate Certificate in Cosmetic Nursing. This provided me with the skills to begin working in the industry in Melbourne in 2013.

Then life threw in a surprise: our second child was on the way. The idea of having two little ones under two in a small apartment, especially hitting 40, felt pretty overwhelming. It was during a holiday to the Gold Coast that we fell in love with the place and decided to relocate. The move felt right, and for a while, I shifted gears from my professional world to immerse myself in the joys of motherhood.

But life, being the unpredictable journey that it is, had another surprise in store. During the COVID lockdowns and a forced work pause, I stumbled across a shamanic healing course with Heart Hive. Those four transformative days weren’t just about adding another notch to my professional belt. It was more personal, resonating with my deep-seated desire to heal and help. While the kids were still young, I started a home beauty business offering dermal therapies for mainly friends and family. In this space I first started integrating shamanic healings into facial treatments and saw first-hand the effects on my clients.

Merging Two Worlds Treating clients over the years, it became evident that beauty isn’t just skin deep. Encountering numerous clients battling internal struggles – from anxiety to trauma – made me realise that true beauty treatment should be holistic. While the results from Shamanic Healing Facials were astonishing, the raw, emotional releases from my clients were both a testimony to the effectiveness and a personal challenge, forcing me to only offer these special sessions in limited numbers.

Shamanic Healing Explained

Rachel Sieber and her tools to assist healing

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Shamanic healing is a spiritual practice that seeks to connect the physical and spiritual worlds to promote healing and balance. It incorporates rituals, energy work, and various tools to assist the healer in their work. In my sessions, I integrate a hand-made kangaroo drum, a snake rattle, diverse

Aesthetics

professional and profoundly personal. Our clients often express feeling more connected to themselves posttreatment, a testament to our unique approach.

Future Plans and Vision

Skin to Soul opened one year ago

crystals, smudging sticks like Palo Santo and sage, harmonic music, and the calming resonance of a crystal sound bowl.

Application and Procedure The merger of shamanic practices with cosmetic treatments isn’t limited to facials. At Skin to Soul Clinic, before any injectable treatment, I use a calming spray to set a tranquil ambiance. I offer clients a crystal to hold during the procedure, a physical touchstone to ground them and alleviate nerves.

Complementing this, I guide them through breathwork, a natural sedative for the central nervous system, especially valuable for invasive procedures like lifting threads.

The inception of the Skin to Soul Clinic was rooted in a vision – to establish a network of practitioners addressing clients’ spiritual and emotional needs. While the initial year was unexpectedly busy with injectables, the focus is shifting towards building this holistic network.

Upcoming plans include breathwork and meditation workshops, further shamanic healing sessions, and collaborations with counselors and life coaches. In addition to this, I have recently been appointed as a trainer for MINT lifting threads that will see me teaching other practitioners on how to use these amazing devices. With this in mind, I will continue to focus on increasing my skills in this area with the aim of becoming one of the best in the country to perform these treatments. For example, being invited to attend the MINT Summit in Los Angeles with some of the best thread lifting experts in the world.

To my peers in the industry, my counsel is simple: Embrace your passions and weave them into your professional tapestry. While shamanic practices resonate with me and my clientele, the key is authenticity. Lean into what feels right for you, and the right clients will follow.

Incorporating shamanic elements into treatments has transformed not just my clients’ experiences but my journey as a practitioner. With plans to further my training, I’m eager to explore the next chapter. Of course, juggling a thriving business and raising two little ones does keep my hands full.

Here’s hoping for a touch of shamanic magic to stretch the hours in a day!

Rachael Sieber is the Director of Skin to Soul Clinic. skintosoulclinic.com.au

Benefits and Outcomes The feedback has been heartwarming. Clients are not only less anxious at the start but feel truly nurtured throughout. Post shamanic healing facials, many have tears – not of pain, but of emotional release. They describe feeling lighter, serene, and internally rejuvenated, with the added bonus of radiant skin.

The Birth of Skin to Soul Clinic After settling into the Gold Coast and working in various clinics, Skin to Soul Clinic was gaining momentum faster than we’d imagined. A year ago, fueled by this growth and with the support of my husband, we took a leap of faith and established our very own bricks and mortar clinic in Mermaid Waters.

From the design phase, we wanted to create a space that radiated warmth and invitation without compromising professionalism. We consciously veered away from the cold, sterile aesthetics that are often associated with clinical settings.

Instead, we embraced a design inspired by shamanic elements, ensuring that every client felt at ease the moment they walked in.

Feedback and Reception The warm and inviting aura of our clinic space, enhanced by shamanic elements, offers an experience that’s both spaandclinic.com.au | 79

Sponsored

Introducing EXION

by BTL Aesthetics

TM

BTL Aesthetics launches EXIONTM and shapes the future with this Ultimate 3-in-1 Skin Solution offering a breakthrough RF Microneedling for less pain, more gain and Non-Invasive Hyaluronic Acid Boost.

R

enowned provider of innovative aesthetic and medical solutions, BTL Aesthetics proudly introduces EXIONTM. Hailed as the future of aesthetics, the breakthrough versatile 3-in-1 multi platform addresses face and body concerns with unprecedented results. The device features three distinct applicators, each serving a unique purpose and taking skin treatments to another level.

The groundbreaking feature of EXIONTM is the Fractional RF applicator, specifically designed to revolutionise the traditional concept of painful microneedling and deliver exceptional results to patients in a more comfortable manner.

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Powered by Advanced Artificial Intelligence (AI), this breakthrough technology is a real game-changer in the aesthetic field. Its fractional RF microneedling applicator retrieves impedance from each individual needle, ensuring a precise energy flow for targeted penetration.

The applicator delivers optimal energy in every pulse, allowing for a customized treatment with only one pass over the treated areaensuring shorter treatment times and reducing discomfort while maximising results. The maximal needle depth is intentionally limited just above the mechanical pain receptors, however, thanks to the innovative thermal gradient this applicator can reach a total depth

Sponsored

of up to 8 mm. Furthermore, the applicator is complemented by two types of needle tips, ensuring a safe and effective solution suitable for all skin types. 82% of patients in a clinical study reported the protocol as pain-free(4).

BTL EXION’s comprehensive set of tools and functionalities offers solutions for skin tightening, texture improvement and fibrotictissue correction in over 20 body areas, effectively and with less pain including the periorbital area, forehead, neck, and décolletage as well as arms, abdomen, thighs, and the buttocks, offering endless possibilities for patients.

Backed by a series of clinical trials, EXIONTM is proven to deliver results across the three key applicators including 224%(1) increase in Hyaluronic Acid after a series of four treatments becoming this way the first non-invasive treatment that naturally boosts hyaluronic acid in the skin. Moreover, the procedure stimulates skin collagen by 47%(2) and elastin by 50%(3), resulting in significantly improved skin texture and hydration.

These remarkable results are achieved through a patented combination of two technologies: monopolar RF and targeted ultrasound. EXIONTM boasts two applicators equipped with these technologies, one for the face and another for the body. The larger body applicator is particularly effective for patients seeking to address body fat in hard-to-reach areas as well as skin laxity.

The device is the result of years of research, 14 clinical studies, 11 evaluation methods, 1200

BTL Celebrates 30 Years of Innovation in 2023 Marking 30 years of industryleading innovation and development of disruptive technologies, BTL Aesthetics has a lot to celebrate in 2023.

In the past few years, BTL AESTHETICS has launched multiple first-in-class devices, introduced unique synergistic combination treatments and protocols, and catapulted to the forefront of the minimally invasive aesthetic market. BTL’s foundation – and legacy – stands strong on solid science.

With an ever-evolving body of research supporting its technologies before they hit the market, BTL continues to set the bar high for competitors, and boost the confidence of physicians and patients enjoying the fruits of their ceaseless labor.

study treatments, and more than 20 investigators which examined its effects from multiple angles. “EXIONTM has recently been launched in Australia and has the potential to challenge current paradigms of aesthetic facial treatments.”

Gareth Pepper, BTL Aesthetics Australia and New Zealand.

The commitment to excellence has already garnered positive feedback from clinics and medical professionals around the world, praising the device’s outstanding results and its increasing popularity.

The BTL Empire spans seven major markets; includes 70,000 BTL providers across the globe; has more than 3,000 employees, including 400+ engineers; in 80 countries; has installed over 500,000 medical systems, namely EMSCULPT NEO®, EMSCULPT®, EMFACE®, EMSELLA®, EXILIS® and EMTONE® and is responsible for 40-plus peer reviewed studies.

DISCLAIMERS: PRODUCT IS NOT AVAILABLE FOR PURCHASE BY GENERAL PUBLIC.

For more information about EXIONTM and BTL Aesthetics please visit

All products are developed inhouse, backed with solid science and manufactured by BTL.

We recommend following a healthy energy-controlled diet and

or call us at 0435 769 639

btlaesthetics.com.au

physical activity. Always follow the directions for use. Patient results and patient experience may vary.

Clinical references by Sponsor BTL Industries JSC

In Australia EXION can be used for different purposes

(1) Duncan D, Bernady J, Hodkovicova N, Masek J. Increased Levels of Hyaluronic Acid in Skin after Monopolar

depending on the applicator used for the treatment - BTL785-1 applicator is intended for fat reduction, induced

Radiofrequency and Targeted Ultrasound Treatment: Porcine Animal Study. Presented at the American Society for Laser Medicine and Surgery (ASLMS). April 27-30, 2022, San Diego, California (2) Chilukuri S, Boyd C. Treatment of Wrinkles and Skin Laxity: Multicenter Comparison of the Treatment Effects of a

by radiofrequency field in cooperation with ultrasound.

Novel Technology Combining Radiofrequency with Targeted Ultrasound vs. Standalone Radiofrequency. Presented at:

BTL-785-2 applicator is intended for fat reduction, induced by

Annual Meeting of the Vega Cosmetic Surgery, 2022.

radiofrequency field in cooperation with ultrasound and for

(3) Kent D. Monopolar Radiofrequency and TUS Induces Remodeling of Fibrillar Collagen and Elastin Fibres:

treatment of wrinkles and rhytides. BTL-785-4 applicator is intended for use in dermatologic procedures such as treatment of acne, scars, facial wrinkles, skin resurfacing and skin regeneration. ARTG: 370132

Histological and Polarised Microscopy Porcine Model Study. In: 41st Annual Conference of the American Society for Laser Medicine and Surgery, San Diego, California, April 27-30, 2022.

(4) Clark-Loeser, LR & Halaas, Y 2022. Efficacy and safety of novel ai-controlled fractional radio frequency for acne scars treatment and skin texture improvement. Presented at the Annual Meeting of the American Society for Laser Medicine and Surgery, 2022.

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Why Aesthetic TM Practitioners Love EXION We chat to Cosmetic Physicians, DR ANDREW CLARK and DR IAN CHINSEE to see why they decided to introduce EXIONTM to their clinics.

Dr Andrew Clark, Cosmetic Physician Mira Clinic, Perth, WA

What is EXIONTM and why did you invest in this technology?

AC: Exion is a very exciting new device from BTL that utilises Radio Frequency and Ultrasound technologies for rejuvenation of the skin on the face and body. I have previously bought seven other devices from BTL and they have always delivered terrific outcomes for my patients and the devices have always been reliable and easy to use, so I was excited to hear BTL had a new device available.

The first thing I did when I considered buying the Exion was I asked to see the science - because I know science is the most important part of the process whenever BTL bring new machines to the market. The quality of the white papers that I read were outstanding. The ingenuity of how BTL has been able to revolutionise an old technology is impressive. Even more impressive was the quality of the results demonstrated in the clinical trials.

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Dr Ian Chinsee, Cosmetic Physician Inigo Cosmetic, Brisbane, QLD

IC: Exion is one of the newest devices to hit the industry, and it makes for a seamless addition to BTL’s lineup, complementing one of our other favourite and most popular devices, the EMFACE. As a technology enthusiast, I’m always eager to embrace the latest advancements, especially when they involve new technology like AI. Exion truly stood out to us for this reason. Our investment in Exion was not only based on its remarkable technology but also on the foundation of trust and a shared belief in its potential, nurtured by our longstanding relationship with BTL.

What differentiates EXIONTM from the other devices on the market?

AC: The three hand-pieces of the Exion basically mean you are getting three devices for the price of one. And the results from all three have already surprised me and exceeded my high expectations.

Sponsored

Radio Frequency (RF) is a well known technology that has been around for well over a decade and it works by generating heat to stress the fibroblasts, resulting in some collagen and elastin synthesis.

The struggle has been that results from previous RF devices are often very subtle. By adding ultrasound energy to the radio frequency, the fibroblasts simultaneously receive a heat stress and a mechanical stress, and the two types of stimulation working together significantly magnify the fibroblast response. The fibroblasts then create much more collagen and elastin as well as something we’ve not seen before which is a big increase in endogenous Hyaluronic acid production.

IC: Exion® represents the next generation of RF microneedling and sets itself apart from other devices in the market for various reasons.

By integrating monopolar radiofrequency (RF) energy and artificial intelligence (AI), Exion® efficiently administers controlled energy deep within the skin. It possesses the unique capability to reach depths of up to 8mm without requiring full needle insertion to this depth, making for a quicker and far more comfortable experience while creating the best results possible for our patients.

Why is AI important? What does it mean for treatment outcomes?

AC: Fractional Radio Frequency microneedling is famous for being extremely painful for the patient. When the micro-needles enter the skin, mono-polar Radio Frequency is applied to the needles and it needs to travel through the skin to the opposite pole (a neutral electrode called a grounding pad stuck to the patient’s back). The polarity of the RF quickly oscillates (the negative and positive poles are rapidly swapped) this causes heating of the tissue surrounding each needle. The resistance to this energy flow will vary from needle to needle according to the impedance of each circuit (formed from each needle to the neutral electrode), needles with higher resistance will heat up more, causing them to become extremely painful. Meanwhile, needles with a low resistance pathway to the grounding pad, will not heat up and wont be successful at inducing fibroblast activity. With AI, the generation of the thermal gradient can be controlled by rapidly calculating and delivering different pulse durations and power delivery for each needle independently. In this way, hot spots are avoided - reducing pain significantly, and at the same time therapeutically useful energy is delivered to all of the needles, which improves efficacy.

When I had my first treatment, I couldn’t believe how comfortable it was, compared to previous RF needling I’ve had with other devices, the treatment with the Exion was easier to tolerate than my usual wrinkle relaxer injections.

IC: AI plays a pivotal role in treatment outcomes as it continuously collects feedback and dynamically adjusts energy levels. This precision ensures a more consistent and even treatment, ultimately leading to far superior results and greater patient satisfaction.

What results can you expect from EXIONTM? AC: The question should be what can’t you do with Exion? Exion tightens loose skin and it improves the smoothness of skin which helps reduce wrinkles, pores and old acne scars.

IC: Exion has three handpieces, each designed to address specific skin concerns. The RF microneedling handpiece, for instance, excels in stimulating collagen and elastin production, effectively addressing common skin issues such as fine lines, wrinkles, pore size, scarring, sun damage, and skin laxity. It also improves overall skin texture, tone, and

clarity. In contrast, the Exion ultrasound RF handpiece (one for face and one for body) stimulates fibroblast activity in the deeper dermal layers, leading to increased production of hyaluronic acid, collagen, and elastin. This not only significantly enhances overall skin health but also increases skin hydration and plumpness.

How does EXIONTM compliment your practice and the other modalities you have?

AC: Our priority is to help our patients achieve natural looking results.

Modest amounts of injectables, skilfully injected certainly can help, but the skin tightening results from the Exion is allowing us to achieve next level results that look completely natural.

IC: At Inigo Cosmetic, our approach has always revolved around a multi-modality, multi-layer approach to aesthetics. We craft our treatment plans with a combination of various modalities and treatments to ensure our patients achieve the best possible results.

Our typical approach when treating any concerns around facial ageing, involves a synergy of treatments, starting with our Emface device which focuses on toning the facial muscles responsible for lifting, addressing issues like jowls, skin laxity, and volume loss.

We seamlessly integrate this with the Exion® RF microneedling & Ultrasound RF handpiece which addresses both the epidermis and dermis, effectively targeting surface-level concerns like fine lines, wrinkles, pore size, scarring, texture and hydration.

We then finish off our treatment plan with either cosmetic injectables or skin health facials, which are usually tailored to our patients’ specific concerns, we often refer to this as the finishing touches on the canvas.

The harmonious integration of these technologies, along with injectables and our skin health facials, has had a substantial increase in our overall results and patient satisfaction. We have a saying in the clinic: “It’s not this OR that. It’s this AND that”, which sums up our multi-modality approach to treatment.

What do you look for when adopting new technology?

AC: Most important is the efficacy of the device. The results need to be obvious and they need to be consistent. Once you have these your device should be successful, but its also important to have reliable equipment that is well supported with excellent training and education.

IC: When considering new technology, we prioritise three key factors: efficacy, ensuring that it delivers results; patient experience, because comfort and satisfaction are paramount; and the potential for increased revenue, a vital aspect of growing our practice.

What does the future of aesthetics look like to you?

AC: The future of aesthetics is already here, and its all about cellular reactivation and restoring a more youthful appearance that doesn’t look fake with less pain, less downtime and less risk of side effects.

IC: The future of aesthetics is going towards a more holistic, less invasive & multi-modality approach. These approaches will become the norm, with a reduced focus on injectables and surgery, aligning perfectly with our commitment to patient-centric, noninvasive procedures.

I believe we’ll see a continued emphasis on integrating AI with existing technologies, resulting in more tailored and effective treatments, similar to what BTL has done here with the Exion device, re-inventing old technology and improving it with AI. spaandclinic.com.au | 83

TechnologY

The New Frontier of Ultrasound DR SEAN PAUL from Texas talks us through all things Sofwave, aesthetic trends, and collagen rebuilding.

Dr Sean Paul

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he non-surgical market is booming. With the majority of people who want to preserve their youthful looks not ready to go under the knife, devices that can offer lifting and rejuvenating results without the downtime of surgery are in high demand. One popular modality for treating sagging skin has been ultrasound, and it’s come a long way since its humble (and often quite painful) beginnings. Proudly distributed by High Tech Medical, Sofwave is the latest non-invasive, minimal downtime, minimal discomfort skin tightening device utilising revolutionary ‘SUPERB’ Synchronous Ultrasound Parallel Beam technology.

Developed to treat skin laxity and address the appearance of lines and wrinkles, Sofwave enables treatment at the mid-dermis (the ideal treatment depth for ageing skin), while ensuring no damage to the epidermis or to the underlying structures beneath the dermis.

“As an innovative new technology for skin tightening and lifting on the face and neck, Sofwave is an important addition to High Tech Medical’s range of products. It continues our history of launching game-changing products that allow practitioners access to the latest non-invasive treatment technologies and provide their patients with improved treatment outcomes with less risk and less discomfort”, says Matt Moncrieff, Managing Director, High Tech Medical.

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“I would say there has been an evolution of the minimally invasive and noninvasive market”

The distributor celebrated the device at a media and practitioner event in August this year, where they introduced Sofwave KOL, Dr Sean Paul from Texas, USA. We got to sit down with the oculofacial Plastic Surgeon to get a better understanding of how he incorporates Sofwave into his practice.

Dr Paul, what do patients want now?

I would say there has been an evolution of the minimally invasive and non-invasive market, which really came to a height in the past few years. Right before the COVID-19 pandemic, we started to see this transition from people really interested in aesthetics. Partially due to social media, a lot more people started to do injectables. And then, people wanted to have more aesthetic treatments, but they didn’t want the downtime. The Texas market in particular is all about natural results. I think that ‘natural’ word is what really kind of fits with what we’re doing in the minimally invasive world, because there can sometimes be a sort of negative connotation with plastic surgery, with incisions and cuts and scars. Then you present an option to the patient, and even though it’s not going to be a complete surgical correction, people want to look good and feel good. There’s an ageing working population, where people want to feel younger and more confident. After COVID, people really reinvested in

TECHNOLOGY

their own self worth and also, they just wanted to maintain how they looked and felt. Some people, my patients in particular, they act so young, they feel so young, but they don’t look so young, so they want to do something but they may not prefer surgery. So that’s kind of been our model in our practice, which is surgery with medical spa treatments, and it’s kind of been a blend.

you’re using your own natural collagen to rebuild as well. We’re also using Sofwave in combination with certain injectable treatments. So you can still fill in areas that need treatments, but not overfill, and you’re tightening the tissue around it.

What is your protocol with Sofwave?

My protocol is I do one Sofwave treatment, make sure I do two to three passes, which is important to get 40% improvement, then I let the patient kind of settle down. There’s really no downtime, but I want to see the patient back in three months. And occasionally I’ll treat again if they want to go higher. This is more the case for patients with moderate to severe ageing, if they want to go higher with the lifting, I’ll re-treat. I think the big thing to note just like anything with any aesthetic treatment is that longevity all depends on your pre existing collagen.

Where did you start? Where did you get to, where do you want to go? Some patients end up choosing surgery no matter what because that is the better option for them, you just have to manage expectations.

What made you decide to work with Sofwave?

So I have a lot of devices in my practice. Some devices are more surgical in nature, which leads to downtime. Texas is very similar to Australia – we have some very hot months where you can’t have that downtime or be outside enjoying things, so Sofwave for us filled that gap in the hot summer months, particularly where patients want to do something for maintenance without the downtime. We’re going on almost two years of having the device in our practice, and it’s popular especially because of the safety profile compared to HIFU, which some people feel like there’s some pain and other adversities that tend to happen, but Sofwave is Sofwave is distributed by High Tech Medical really reliable and controlled. It’s an How do you manage anti-ageing treatment, which patients expectations? are really responding to. It’s popular with mums, for So when we take the patient’s photos, we just have them example, as they can do something for themselves but still look in the mirror, and ask them to pick one or two areas be out at their children’s sport games etc. that really bother them. My approach is to take baby steps, so we don’t overwhelm the patient. And a lot of time, Can you talk us through the SUPERB mainly with women, they will ask, “What do I do about technology of Sofwave? the jowls, I’m certain that I want this a little bit higher.”

So essentially, the basic aspect is that it is ultrasound, it’s So when they point to the brows and the jowls, and they parallel, it grows at a very uniform layer, which is one and lift it up, I know Sofwave can help. I think there are three a half millimeters deep. So it’s in a very protected area, it major areas, usually around the brow, around the mouth, doesn’t hit any blood vessels, or any of the deeper fissures and just underneath the chin and the neck area. So those that would cause more downtime. Most importantly, it’s FDA are my top three areas that I see where I think Sofwave approved for lifting of different areas; the submental area, the can give patients a visible improvement. I think if patients brow area, which are really hard areas to treat. We’re also are expecting a surgical result, this is not the treatment for seeing the use of Sofwave for cellulite as well for tightening of them. I tend to say “hey, look, we can improve it a moderate body tissue. And you know, down the road, we’re potentially amount and you’re going to see better looking skin, but going to see more areas of the body being treated as well, you’re not necessarily going to get a big enough neck lift.” such as around the knees and arms. Those are areas that are being explored right now. It’s definitely a medispa treatment, Is Sofwave easy to operate? and while it’s not painful, it’s not like you’re not going to feel It is. In Texas, I supervise our nurses or aestheticians who can anything. You want to feel the treatment work as you want perform the treatment. There is no consumable that expires. that lifting. But you’re building collagen. I’ve worked with so It’s also ergonomically nice and my team like using the device. many different devices, so I think it’s great to have a treatment Also, you don’t need a big oral sedative, just some topical that creates that change at a very controlled depth. At a numbing is fine. And if the patient feels something, you and they cellular level, you’re having the collagen rebuild itself, and know that the collagen is rebuilding.

“Sofwave is really reliable and controlled.

It’s an antiageing treatment, which patients are really responding to”

spaandclinic.com.au | 85

Sponsored

Why EMERALD’s New Fat Loss Technology Is A Game Changer PROF BOB KHANNA tells us all about his favourite fat reduction and wellness technology, using low level green laser to target overall body circumference reduction.

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he EMERALD laser stands as a groundbreaking innovation that sets itself apart from the crowd. Unlike conventional methods, the EMERALD laser utilises low level cold laser technology, emitting (10) 532 nm green lasers, which targets hypertrophic adipocytes without invasive procedures or the complete obliteration of fat cells. Instead, it triggers a metabolic transformation, turning sluggish fat cells into active, lean ones.

We delve into the science behind EMERALD with Prof Bob Khanna, one of the world’s most eminent and respected aesthetics practitioners, as he sheds light on the distinctive qualities of this remarkable technology that is reshaping the landscape of body sculpting.

Explore how it differs from other fat removal techniques, and uncover the unexpected benefits it offers, extending far beyond mere fat reduction.

Prof Khanna, explain to us how the EMERALD laser is so different to other lasers on the market?

The EMERALD laser is a non-invasive low level laser that emits (10) 532 nm green lasers onto the skin to treat hypertrophic adipocytes. The treatment emulsifies the adipose tissue and releases excess fatty materials into the interstitial space.

From there, the fat is passed through the body during its natural course of detoxification through the lymphatic system.

Erchonia’s low level lasers create a stimulation of cytochrome C oxidase, resulting in increased mitochondrial activity, increased ATP, NADH, and RNA and cellular respiration; increased nitric oxide synthase activity and nitric oxide 86 | SPA+CLINIC

Nadine Dilong with Prof Bob Khanna at the EMERALD launch in Sydney

Sponsored

production; and increased reactive oxygen species, which play an important role in cell signalling, cell cycle progression, enzyme activation, and synthesis of proteins and nucleic acids.

How does the EMERALD differ from other methods of fat removal?

If you are looking only at spot reduction, you should be aware that those procedures that kill fat cells can (at best) provide temporary improvement in your appearance. Statistics show that within the first year, the fat cells will regenerate or grow larger in new areas of your body, such as the arms and back, to compensate for what was taken (perhaps the fat organ’s attempt to heal itself). Fat will then start to regenerate in the treated areas.

The latest research shows that in fact these fat cells can multiply up to 300 billion times, shattering the previous notion that fat cells could only grow larger, but couldn’t grow new cells. Yes, you read that right — our bodies can grow new fat cells! This is where a procedure like EMERALD can make a significant difference.

Can fat cells regenerate?

We need to understand, what are we trying to achieve as a clinician and as a patient when we talk about fat reduction. Are we trying to kill fat cells? Because that’s what we’ve been led to believe, is the sort of gold standard, kill all the fat cells, nuke them all and be done with them?

We never asked the questions that we should have asked: actually, is that sustainable? What actually happens long term, and do fat cells regenerate? Yes. What we know now, unequivocally, is that fat cells do regenerate.

It’s not a matter of if, it’s a matter of when. So ultimately, that means that you can pretty much remove most fat reduction type systems from your office that either heat the fat cells up to a temperature that completely obliterates them and causes necrosis, or freezes them to temperatures to effectively do the same thing, both options are not sustainable long-term.

What makes Emerald very, very different is that we’re actually maintaining the metabolic function of the fat cells. What we’re doing is we’re converting these fat cells from being lazy fat cells into fully functional fat cells, lean fat cells that actually then have the ability to, through a cascade system of

communication, talk to other adipose cells in the body, and get them to do the same thing. This is, like I say, a complete paradigm shift.

How can the laser energy target the fat tissue, and what other benefits does it provide?

We need to understand the very fact that what we’re really looking at is non thermal energy, and we’re really using photons in a very favourable fashion. Photonic energy is very, very useful for all cells, to actually improve mitochondrial efficiency. What that means is if we understand that the mitochondria are the very powerhouse of every single living cell in our body, if we up regulate the production of ATP, in our mitochondria, what we’re now entering into is a situation where our body can perform much better at every single function in our body – so ultimately, we are going to improve the wellbeing of that patient’s functionality.

Energy levels and anti-aging itself, is linked to mitochondrial inefficiency. So if we actually understand that we’re going to improve mitochondrial efficiency on a global level, we’re opening up Pandora’s box here in a very favourable way. So we’re able to really offer our patients a lot more than just fat reduction. So I make a big play for this when I talk about this in my consultations with my patients, that we’re not just talking about fat reduction, yes, we’re going to make you sleep better. We’re going to improve hormonal efficiency, we’re going to improve your insulin sensitivity levels, and we’re going to improve your fatigue.

In short, what we’re able to do is actually impregnate the cellular membrane, create transient pores, which stay open in patients for about 48 to 72 hours to allow leakage. Essentially, the fat becomes emulsified into the triglycerides, the free fatty acids that actually then pour out of the membrane, and are then able to be drained by the lymphatic system.

So, at a subclinical level, essentially, what we’re then doing is actually promoting metabolic removal of this fat via lymphatic drainage, as I said, and as long as you maintain a healthy light lifestyle, and obviously good dietary control, what you’ll do is expedite that process, so those fat cells will essentially implode and actually get smaller. You’re taking these fat, lazy fat cells, and essentially reducing them down to lean functioning fat cells, which is easier to maintain for the long term.

In Australia, EMERALD is distributed by InnovaMed Aesthetics. innovamedaesthetics.com.au spaandclinic.com.au | 87

Sponsored

A Succesful Year For triLift We chat to Lumenis National Sales Manager, ASHLEE MIDDLETON. Ashlee, 2023 was the year of triLift! What was it like for you working with such a unique and innovative device?

I have loved being part of the launch of triLift into Australia and New Zealand. Ageing is part of life and happens to all of us, but what many people don’t realise is that ageing is more than wrinkles on the skin surface – it starts and continues with the muscles, bones, and soft tissues below our skin. triLift is an innovative technology, offering a superior advancement in treating the multilayer influences of ageing, including the muscles, the dermal and the epidermal layers.

Lumenis ANZ are only the second subsidiary globally, to launch triLift into market – providing practitioners and patients with a first-ofa-kind aesthetic solution for ageing. triLift really is an option for anyone who wants to firm up the appearance of their face with a non-invasive, no downtime approach. I have been working at Lumenis for almost five years and this really is a game changing technology for the broader aesthetic industry, and we look forward to partnering with providers across the ANZ market in the months and years to come to further expand the impact and reach of this incredible technology.

How have practitioners reacted to triLift, what do they particularly like about it?

Lumenis are always looking to pioneer new technological and clinical frontiers, by developing and bringing to market innovative, efficacious, and safe energy-based aesthetic solutions for our customers. The feedback from just a few of the adopters of triLift, such as Dr. Saras Sundrum (Dr Saras & Co.), Grania Howard (Laserclear) and Sarah Hudson (Skin by Sarah Hudson), has been exceptional. The technology also provides a high return on investment for providers – as there are no expensive consumables. Further positive feedback has been around triLift’s multi- modality offering – dynamic muscle stimulation (DMSt), TriPollar RF and TriFX Microneedling – allowing clinics to offer a full multilayered approach or utilise alongside other treatment offerings for improved outcomes.

The treatment is so comfortable & the results are so good that patients are coming back religiously for their follow up treatments. triLift has also been a great draw card to attract new patients. The results really do speak for themselves.

What kind of support do your clients get once they’ve decided to work with a Lumenis device?

All Lumenis customers are provided with an initial Welcome Pack that includes an array of customer facing marketing materials, which can be reordered free of charge at any time. They also have access to Lumenis PartnerZone, which is an online portal to access further marketing assets such as images, branding, social media assets, print materials and other digital and website materials – as well as a full clinical library for additional clinical support. Of course, all Lumenis customers are provided with hands-on theoretical and practical training at time of purchase – and ongoing refresher training as required. All new Lumenis technology comes with full manufacturer warranty, which includes preventative maintenance to ensure your device is in tip top 88 | SPA+CLINIC

condition. We have recently launched the Lumenis Privilege Program for all customers who have an active service agreement – which gives them access to discounts and offers on spare parts, consumables, and additional handpieces. Post the sale of any technology customers continue to be supported by their relevant Business Development Manager and Clinical Trainer.

Do you have a favourite moment/memory working for Lumenis this year?

Favourite moment would have to be the Lumenis cocktail party we held prior to Non-Surgical Symposium at Nineteen at the Star on the Gold Coast. It had been such a busy six months – it was great to take some time out to celebrate the wins with some of our favourite clinics/ providers.

In 2023 I took on the new role of National Sales Manager across both the Aesthetic and Vision business units – it’s been a busy year – but I have really enjoyed working with our Sales team to help them grow, become successful and achieve their own career goals throughout this year. We really do have a great team and for that I am eternally grateful for.

What are you looking forward to next year, can you reveal any plans?

I can’t believe we are already talking about 2024! I am looking forward to our Lumenis brand refresh being completed in the new year and continuing to share the TriLift success story. There may also be something new on the horizon in 2024. Watch this space!

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Why Practitioners Love triLift Dr Saras Sundrum “triLift by Lumenis is a very exciting, new, and extraordinary technology as it allows me as a Cosmetic Physician to offer my patients an anti- ageing and lifting result almost as good as surgery without the risks and downside of surgery. It is a comfortable, quick, non-invasive treatment with no surgery and no downtime that not only lifts and tones the face but also improves contour, texture, decreases wrinkling and provides very natural results with no over freezing or over filling!

It has three components to it, which allows me to custom make an individual treatment for each of my patients. The other big attraction is that there are no consumables (except for the needles for their triFX component that not every patient is going to have).”

Dr Davin Lim The triLift technology where we’re treating the muscles, but also treating the underlying skin and fascia, as well as the subcutaneous layers, with radiofrequency, is very important – because I always believe when we’re talking about non-surgical, skin tightening and skin lifting, that we should treat all layers of the skin. It’s not just one layer, for example, doing a simple laser treatment. When we’re treating all layers of the skin using different approaches, that’s where the results lie. So, it marries in with and complements all the other procedures that we’re doing, including laser procedures.

It’s not a substitute for them because we’re treating different fascia and different layers of the skin.

The technology itself is sound. It’s proven technology. If you apply it correctly and have patients with really realistic expectations, the pickup rate is high, but importantly, the satisfaction rate is very high as well. So, it’s part of a patient’s overall treatment.

It does not substitute a surgical facelift. It does not provide the same kind of skin tightening as an ablative laser resurfacing procedure. But it is a procedure where suitable patients will get firmer skin and they may get some lifting in key areas without the need for surgery, nor the long downtime of laser resurfacing.

Dr Van Park I was curious to know how muscle stimulation can work to lift the face. Typically, with what we do with neurotoxins is the exact opposite. We’re relaxing muscles. When I use neurotoxins for the lower face, the goal is to create an imbalance of strength between the opposing muscle groups. If we weaken all the depressors of the face, the elevators work unopposed and therefore are able to lift the face.

This is something that my patients love when it comes to their toxin treatments. The introduction of triLift into my practice means that I can enhance these results by further creating imbalance of strength by strengthening the elevators. So you get a double whammy with the lower face treatment. Weakening and strengthening of the relevant muscle groups. The triLift is unique because I can target specific individual muscles rather than just being able to treat whole sections of the face. triLift is the first device that I know of, that works beyond just the skin in the level of the muscles which was why it spoke to me. It is a natural extension of what I do as an injector and makes perfect sense.

When I explain how the triLift works to my patients, they see it as a complement to their toxin treatment and most are booking in their treatments as maintenance.

Sarah Hudson My education in understanding facial ageing through the muscles of the face and being able to improve the underlying muscle structure of the face, is an exciting place for me to be in my career. The multiplicity of settings and adaptability to all skin types, in addition to triLift’s ease of use and ergonomics of the handpieces, makes the user experience a positive and more direct treatment of the client concern.

The ability to offer a treatment that has immediate results with no downtime is key to my clients and their busy lifestyles. triLift also allows me to introduce separate components such as RF microneedling as a standalone treatment, making the technology both adaptable and versatile in meeting my clients’ needs, often as part of the one treatment session.

For more information, visit lumenis.com.au spaandclinic.com.au | 89

SPONSORED

Who Are LE Leasing Leaders?

Introducing LE Leasing Leaders: Your Premier Source for Cutting-Edge Cynosure Technology

Sean McKiernan, Cynosure ANZ Country Manager & Mohamed Dandachli, CEO of LE Leasing Leaders

Who are LE Leasing Leaders?

What do you love about the Cynosure products?

We are pleased to introduce LE Leasing Leaders, a leading leasing company that is transforming the landscape of aesthetic technology across Australia.

Our mission is simple: to provide our clients with unparalleled access to brand-new cynosure devices, ensuring their complete satisfaction around the clock, 24/7, every day of the year. We believe that top-notch technology should be accessible to all, and thus, we offer advanced Cynosure technology at an unbeatable weekly price. Since our inception in March, we have experienced remarkable growth and are now proudly serving clients all over the country. At LE Leasing Leaders, we live by the philosophy “YOU GROW, WE GROW,” and we are committed to assisting our clients in their growth journey by providing them with the tools they need to thrive. Our mission is straightforward yet profound.

We are dedicated to providing exceptional Cynosure devices, empowering clinics to surpass their wildest expectations by excelling in clientele growth.

A central tenet of our mission is to uphold a service standard of 100%, ensuring that our unwavering support is accessible to you regardless of your location within Australia. Our primary objective, however, extends beyond business - it is to cultivate a familial bond with each of our clients.

At LE Leasing, our deep admiration for Cynosure products is anchored in the unwavering trust we place in their state-of-the-art technology. This trust enables us to provide our clients with nothing less than the most advanced and cutting-edge technology that the beauty industry has to offer. The allure of Cynosure doesn’t end there - their commitment to swift shipments ensures that each product arrives promptly, brand new, and immaculately packaged for secure transit delivery. Moreover, Cynosure’s expansive product portfolio is a treasure trove, allowing us to cater to every facet of the industry, be it body contouring treatments, laser hair removal procedures, or a myriad of other services. We take great pride in our association with Cynosure, and this partnership empowers us to consistently exceed our clients’ expectations. Thank you for allowing us to deliver excellence in the beauty industry through Cynosure’s exceptional products.

Why did you choose to collaborate with Cynosure?

As a successful clinic owner who has branched out into leasing, what is the piece of advice you would give other clinics?

My journey in this industry commenced several years ago, a humble At LE Leasing, we have been presented with numerous opportunities beginning in the confines of a garage at the tender age of 16, right in my to collaborate with various aesthetic and medical companies, but our family home. As time advanced, my dream of owning a clinic turned decision to partner with Cynosure has always remained crystal clear. into a tangible reality, but I felt an even greater calling. The clinic owners There are compelling reasons behind this strategic alliance. Cynosure I encountered had, for too long, shouldered the burden of excessive stands out with its unwavering commitment to delivering exceptional costs and unfulfilled promises. I knew it was time to take a stand, and global service, addressing every need with unparalleled expertise.

I was ready for the challenge. Today, as LE Leasing Leaders, we are Moreover, their cutting-edge technology has made a profound impact in on a mission to supply cutting-edge devices to clients across Australia, the market, setting new industry standards. Equally noteworthy is their delivering exceptional service and forging remarkable relationships. If I remarkable team, characterised were to offer one piece of advice to by respect, unwavering morals, fellow business owners or aspiring Client testimonial: infectious personalities, and an entrepreneurs, it would be this: “I have been in the industry for over 10 years, and the Elite IQ abundance of positive energy. These always be truthful to your clients, is the best device I have ever experienced. I wanted to thank are just a few of the factors that nurture deep bonds, but above Mohammed and his team for giving me this opportunity. I no cement our choice in Cynosure as all, cultivate trust. Once trust is longer have any issues with my device and I am now able to the foundation for our success. We firmly established, the relationships treat all advanced skin treatments as well as Laser hair removal are committed to nurturing and you build will be your steadfast treatments with the one machine! Once again I wanted to expanding this invaluable partnership companions, transcending any field. thank Mohamed as well as Cynosure with all my help.” as we continue to grow and thrive.

Life is too short for regrets, so Beauty Atelier Kogarah Thank you for joining us on this dream, believe, and seize success exciting journey with Cynosure. with unwavering determination.

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Empower your clinic to reach new heights with our advanced beauty equipment ▪

7-day service availability for all technical issues.

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Customised social media content for all platforms designed by our graphics team to match your clinic's branding, aiming to boost your clientele base.

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Phone assistance available 7 days a week, providing support and guidance on any device settings or treatments.

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Full training provided for you and your staff, with ongoing support available as needed.

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Customised banners featuring your clinic's branding for promotional purposes.

leleasingleaders.com.au 43 McLean St, Liverpool NSW 2170 le_leasingleaders

Mohommed Dandachli Company CEO

Technology

Maximal Results, Minimal Downtime Nobody wants downtime in Summer, which is why these treatments are perfect for the warmer months to come.

Laser Genesis CUTERA’s excelV+ and xeo devices both offer the Laser Genesis handpiece, which uses non-invasive laser technology to improve skin texture, tone, and appearance. It is commonly used to treat fine lines, wrinkles, enlarged pores, and uneven skin texture. Laser Genesis uses gentle micro-pulses of laser light, which target the skin’s microvasculature and stimulate the production of collagen. The patient feels a warm sensation on the skin, which is not painful at all. The treatment is nonablative, meaning patients won’t peel and can return to their daily activities right after the treatment.

Most patients see visible improvements after just one visit, with maximum effect appearing 3-5 days post-facial. For optimal results, a series of treatments is recommended, approximately 3-4 weeks apart, to achieve healthy, vibrant skin.

Hollywood Laser Peel

StimSure

Restore skin’s natural, healthy glow with the Hollywood Laser Peel by Lutronic. This quick, yet comfortable carbon laser procedure is designed to reduce unwanted pigmentation and gently exfoliate for a more luminous tone and refined texture.

Additionally, this treatment will stimulate collagen production to reveal a firmer, more youthfullooking complexion.

This 20-minute treatment is the perfect preevent, special day, or monthly glow-up treatment with zero downtime and can be done all year round, even in the warmer months. Skin is prepped with a patented carbon lotion before being activated with the Lutronic Hollywood Spectra laser, ensuring the carbon bonds with your outer skin cells. The next step in this treatment is a laser sweep that lifts away the carbon lotion along with any dead skin and debris, flushing out debris from pores to reveal a revitalised, radiant complexion. Performed in a quick 20 minutes, this is the perfect express treatment that delivers a glowing result.

StimSure® by Cynosure is a state-of-the-art, non-invasive electromagnetic technology which builds and tones muscle. Developed in conjunction with leading experts in international sports science and neuromuscular electromagnetic stimulation StimSure® is the latest generation muscle stimulation technology. The innovative device delivers up to 24,000 muscle contractions to the target area in just 30 minutes offering natural-looking, consistent results. The StimSure® applicators generate an electromagnetic field that stimulates the motor neuron cells of the body’s muscles, causing the muscle to contract as it would during movement or exercise.

StimSure® is simple to operate, with a secure fixing belt, and can be used through light clothing. With no recovery period or downtime, StimSure® is suitable for a wide range of people, however it is not intended for weight loss. The technology is designed for those whom wish to build and define their muscles to complement their fitness journey. For optimum results, six to eight treatments (twice a week) are recommended. Best results are usually seen within 3-4 weeks after a full treatment plan has been implemented.

triLift triLift by Lumenis is a facial stimulation device targeting the three ageing elements of structure, contour and texture by treating the three tissue layers— the muscles, the dermal layer and the epidermal layer. triLift is the first treatment in the market to use Dynamic Muscle Stimulation (DMSt) in sequence with two other modalities. The technology works to tone healthy muscles, reduce facial wrinkles, and smooth and resurface the skin, achieving an effect similar to a facelift, through an entirely non-invasive method.

Unlike traditional electrical muscle stimulation and magnetic muscle stimulation, DMSt technology allows in-motion muscle stimulation, covering small to large areas. TriPollar RF and triFX Radiofrequency Microneedling then tighten the skin, smooth its texture and plump it by regenerating collagen and elastin. triLift can increase skin smoothness by 80%, reduce the appearance of wrinkles by 30%, and triple the natural production of hyaluronic acid compared to baseline. With no downtime or pain, triLift is the perfect treatment for time-poor clients, who still want visible results.

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Thunder

High Power laser for Hair Removal Perfect for busy clinics

With Mixed Technology you can use Alexandrite 755nm and Nd:YAG 1064nm in a simultaneous or sequential emission modes 12” Touchscreen Display Optispot Handpieces and Scanner

Applications: Hair Removal Vascular Lesions Skin Rejuvenation

Handpieces door case

Benign Pigmented Lesions Onychomycosis

Optional scanner delivers laser pulses with controlled overlap placing the spots precisely to perform safe, effective and fastest treatments.

With a maximum scanning area of 29 cm²

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Aussie Medi Tech Pty Ltd amtlaser.com.au

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technology

CoolPeel Distributed by High Tech Medical, Smartxide Punto by Deka is next-generation CO2 laser technology that provides clinics with the ability to perform CoolPeel, a ten-minute, minimal downtime, little to no anaesthetic skin resurfacing treatment that delivers outstanding results minus the side effects. CoolPeel is able to deliver the outstanding benefits of traditional CO2 fractional resurfacing treatments (deemed the gold standard in treating wrinkles, age spots, acne scars and other blemishes, as well as skin laxity and irregular skin texture) without the considerable downtime associated with most ablative laser treatments.

By targeting just the superficial layer of skin, without causing thermal damage to the surrounding tissue, damaged skin is removed revealing a smoother, younger and healthier- looking complexion. CoolPeel is ideally suited to treat the appearance of fine lines and wrinkles, large pores, uneven skin tone and texture, age spots and other signs of ageing and sun damage. While CoolPeel treats the full face it can also be used to target fine lines and wrinkles on the hands, neck, and chest, and is suitable for all skin types.

EMFACE

Bliss

EMFACE by BTL is a non-invasive hands-free device that simultaneously treats muscle and skin without any needles or downtime. The patented technology simultaneously emits both synchronised radiofrequency and HIFES™ energy to remodel the face.

The homogenous radiofrequency stimulates the production of collagen and elastin fibres, while the HIFES™ energy emits thousands of pulses per session to contract specific facial muscles and improve muscle tone.

This unique combination of energy targets the deeper layers of tissue from muscle, skin and connective tissues all at once. This provides a complete full face remodelling approach to provide enhanced facial definition.

The achieved effects result in a slimmer and more defined jawline, better contour with fuller and higher cheeks, elevated brows, and an overall facial rejuvenation including wrinkle reduction and improved skin tone and texture. The EMFACE® applicators are placed on various muscles of the face, and in just four sessions lasting twenty minutes – there’s no preparation or downtime required – patients experience a lifting effect and a reduction in wrinkles.

Venus Bliss is a comprehensive solution for the fat reduction category with no usage fees per treatment. A non-invasive lipolysis machine, it employs diode laser applicators to reduce fat via lipolysis, and an (MP)2 applicator that combines Multi-Polar Radio Frequency and Pulsed Electro Magnetic Fields with advanced VariPulse™ technology to reduce cellulite around the abdomen, buttocks, and thighs for a smoother, more contoured appearance.

Venus Bliss™ also includes the (MP)2 applicator with VariPulse™ technology. This applicator offers skin tightening and circumferential reduction to further contour and slim the appearance, while also reducing cellulite. The 1064 nm laser safely and effectively penetrates into the hypodermis to act on the adipose tissue without harming the skin’s surface, while a skin-contact cooling mechanism makes the treatment more comfortable. It is possible for patients to return to their daily routine immediately after completing their treatment session.

Hydrafacial Hydrafacial uses patented technology to cleanse, extract, and hydrate. Hydrafacial super serums are made with nourishing ingredients that create an instantly gratifying glow in just 3 steps: cleanse & peel, extract & hydrate, fuse & protect. With over 3.5 million treatments performed each year, or one every 12 seconds, Hydrafacial’s power is in its patented Vortex-Fusion Technology which gently but effectively exfoliates the skin while driving active ingredients deep into the skin for immediate results.

With their latest addition of the new Syndeo platform, which boasts the latest advancements in skin health, this is fast becoming the most innovative and advanced treatment platform on the market. Syndeo elevates the entire Hydrafacial experience, making it more personalised and seamless for both practitioners and their clients. There is no downtime involved as patients walk out with clean, smooth, hydrated skin. With different boosters to choose from depending on the client’s skin concern, Hydrafacial is not only quick and effective, but also highly personalised, sure to make clients come back for more.

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Achieving The Ultimate Glow For My Patients

left to right: Ma Kristina Pamplona, RN; Sherlyne Yap; Dr Catherine Segarra; Karen Ann Buenviaje, RN; Dr. Angeline Roque, FRACGP

DR CATHERINE SEGARRA is about to re-launch her clinic and shares her thoughts and choices that led to offering her patients the best experience and effective treatments.

D

r Catherine Segarra is a medical doctor from the Philippines who moved to Australia in 2007, and has been registered with AHPRA ever since. With a background in pharmacy, she’s knowledgeable about pharmacology, and furthermore, skilled in various non-invasive energybased therapies and cosmetic procedures like laser treatment, microneedling and mesotherapy. She is currently a member of the Australian College of Aesthetic Medicine,Cosmetic Physicians College of Australia, and the American Society for Laser Picosure Pro Medicine. She now works with her five partners in their first clinic, which offers skin treatments including skin rejuvenation, pigment removal, skin tightening, and more, through the use of energybased devices, mainly Cynosure’s Picosure Pro and Potenza.

You are about to relaunch your clinic; what will you offer?

On November 4, 2023, we are holding an event to re-launch and rebrand our clinic, featuring our best and premium services, delivered mainly

by Picosure Pro and Potenza, along with our other skin care products, mainly Profhilo, AnteAge stem cell growth factors and exosomes, Dermaviduals, MediK8, and Aspect. The latter three products are medical-grade products that are suitable for even the most sensitive skin.

Our clinic will soon be known as NEO-AESTHETICS Skin and Laser Clinic, and is located in Glenside, Adelaide.

How did you decide which devices to work with?

We have done our due diligence in researching on device-providers in the market. Cynosure has strong competitors, I must admit.

There is even more competitive pricing out in the market. But what made us decide to work with their devices are the outcome of their treatments, the continued research and development, and feedback from other clinicians. Their pre-and post-marketing support is beyond excellent. They regularly check on our progress and needs, and they are easy to reach when needed, or if we simply need their help on minor projects and troubleshooting.

What do you like about the Picosure Pro and what kind of skin conditions do you treat with it?

Picosure Pro is the most popular device we use for rejuvenation, pigment removal, tattoo removal. One thing I like about it is, after 1-2 treatments, results are noticeable, even if the recommendation is 3-4 treatments minimum. With its short downtime, our clients and staff

love that they can go back to their daily activities in as short as 2-24 hours (with minimal redness the day after treatment).

What are some of the results you achieve with it and what do patients say?

Results include visibly reduced pigment, and smoother glowing skin. We hardly have clients coming in for post-treatment follow-ups after 1-2 days (mainly to check for adverse reactions), because they are content and happy with the results and Potenza report no issues with their treatments. Of course, different skin conditions and overall health influence this outcome, but on an average patient, these are the most appreciated results.

You also have the Potenza, what made you choose Cynosure’s RFMN device over others in the market?

Microneedling is a must. It has proven benefit on skin tightening and inducing collagen growth. The combination of microneedling and radiofrequency has taken it to the next level. Potenza, being competitive internationally for having both monopolar and bipolar radiofrequency, provides versatility to the practitioner to perform procedures using different modalities to achieve more satisfactory outcomes than other microneedling devices in the market. We have seen more rejuvenated, tightened, plump and glowing skin. Again, it varies from patient to patient, depending on skin conditions and overall health.

What does the CynoGlow treatment entail?

We currently perform an alternating series of treatments using Picosure Pro and Potenza, to achieve a certain “glow”. Our timing in-between each treatment allows our clients to recover from one procedure before the next, giving them a glow with minimal downtime.

What kind of support do you get from Cynosure?

Cynosure is a very reliable and supportive company. Post-marketing support is impressive, as they will call you before you call them. They check up on you every now and again, and provide continued support in education, to ensure you are up-to-date with the latest use and outcomes using their devices. They also link us to supportive clinicians, who we consider as mentors, as they guide us in treating clients especially those with challenging conditions. With Cynosure, You will never feel left in the dark or abandoned. And I can honestly say, you are in good hands.

For more information, visit cynosureaustralia.com spaandclinic.com.au | 95

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Hydrafacial: The clinicallyproven acne fighter Hydrafacial has been known and loved as the perfect treatment to combat acne, and now we have the data to prove it.

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n a recent study out of the United States, participants varying in age from 19 to 48 with different skin tones, underwent a Hydrafacial treatment every two weeks over a 12-week period.

The Results Acne severity was measured and recorded using the Global Acne Severity Score (GASS). The number of patients with no acne or almost clear skin (GASS ≤1) prior to their first treatment compared to their final treatment increased from 20 to 65 percent, and from 5 to 55 percent by patient’s self-reporting.

After the 12 week period, an impressive 100% of participants reported clearer, healthier and more radiant-looking skin. Over 80% of participants reported fewer acne lesions, reduced inflammation, and said their skin felt less oily and congested, and most importantly, 100% of participants felt more confident after their final treatment.

Following this study published in the December 2022 issue of Journal of Clinical and Aesthetic Dermatology, Storgard et al. shared that the proportion of patients with no acne or almost clear skin at baseline versus final treatment increased from 20 to 65 percent per investigator assessment, and from five to 55 percent per patient self-reporting. The group of authors concluded that a series of six Hydrafacial Clarifying Treatments improves overall skin appearance in patients with active acne.

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“We are thrilled to present these latest findings on the benefits of Hydrafacial clarifying treatments for those suffering from acne,” says Beauty Health Chief Medical Officer and study co-author Dr. Jwala Karnik.

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The Treatment Hydrafacial is a non-invasive treatment that uses a patented Vortex-Fusion to cleanse the skin and remove dead cells.

Each Hydrafacial treatment begins with the steps based on their patented technology: 1. Cleanse: Deeply cleanses and exfoliates with a gentle peel to uncover a new layer of skin.

2. E xtract: Removes impurities from pores with painless gentle suction.

3. H ydrate: Saturates the skin’s surface with intense moisturisers and nourishing, personalised ingredients.

The Hydrafacial treatment allows practitioners to totally personalise the treatment for each patient’s skin concerns. For those concerned with acne and active breakouts, professional-grade LED Light Therapy and the award-winning Clarifying Booster are an obvious choice.

“Anyone who has ever experienced acne understands the desire to find a solution that truly works and can help them feel more confident in their appearance. Our hope is that these findings encourage anyone suffering from acne to try this clarifying treatment and see the results for themselves.” - Dr. Jwala Karnik, Beauty Health Chief Medical Officer

The Murad Clarifying Booster The award-winning Clarifying Booster has been specifically formulated to address breakouts and problematic skin, in collaboration with leading skincare brand, Murad. The Murad Clarifying Booster for Hydrafacial takes the Blemish Control range to clear breakouts, control oily skin, and minimise side effects like dryness and redness.

Murad is known for its science-backed clinical skincare formulas, while Hydrafacial uses a patented delivery system with its vortexfusion technology that exfoliates, extracts, and hydrates skin to achieve an unmatched glow. This partnership leverages the innovation and technology of both brands to deliver the clarifying power of Murad’s formulas to the consumer in a new and exciting way.

The intense Glycolic- and Salicylic Acid-based serum provides instant relief of congestion for a smoother and clearer complexion, and took home a major prize in the 2022 Cosmopolitan Holy Grail Acne Awards!

“It was only a matter of time before Hydrafacial once again teamed up with Murad to introduce another cutting-edge booster,” says BeautyHealth President and Hydrafacial Chief Executive Officer Andrew Stanleick. “Murad is known for offering some of the most innovative and effective products in skincare, and our consumers love being able to add these formulas to their Hydrafacial treatments for even greater benefits. This new offering opens the doors to any consumer struggling with breakouts to benefit from a scientifically proven formulation delivered through Hydrafacial’s patented delivery system for top notch results.”

The Booster’s ingredient list includes well-known and new actives including:

• Salicylic Acid and Glycolic Acid: Encourages exfoliation to revive dull skin and promote a more even skin tone • Ginger Root Complex: Comforts and soothes the skin • Witch Hazel: to remove excess oil and visibly tighten pores • Tazman Pepper: Boasts anti-inflammatory benefits that soothes and calms reactive skin.

• RepleniCell™: Dr. Murad’s proprietary The new Hydrafacial Syndeo technology for youngerlooking skin through hydration: osmolytes attract water, amino acids bind water, and trehalose locks in water to skin • Green Tea extract: Helps soothe irritation

The LED Hydrafacial’s latest technology, Syndeo, boasts the inclusion of a handsfree LightStim Eplisa featuring 868 professional-grade 410nm LEDs and both ‘Acne Mode’ and ‘Wrinkle Mode’. Elipsa’s Acne Mode can treat the entire face in only 12 minutes.

Elipsa’s convenient, hands-free application and a fully programmable timer give practitioners the freedom during use to perform other services. It can be used in seamless connection with Hydrafacial Syndeo.

Contact the team for further information at hydrafacial.com.au

“The brand-new, high tech Syndeo Hydrafacial system has benefited our clinic in an array of different ways. One of my favourite aspects of the system is the simplistic ease of control, with both touch screen capabilities and hands-free gesture control.

This has allowed our clinicians to switch from product to product with minimal user interference and prevents switching active flows on and off. Each clinician has their own personal log on which allows us to track how many treatments are being performed per month.

The system will inform you if stock levels are low rather than checking before use. This is particularly helpful as there are minimal interruptions during the patient’s treatment and allows them to immerse into a seamless experience. The machine has a contemporary and sleek feel, is lightweight and easy to move from room to room. It’s been a pleasure to have and enhances our clinic experience. I highly encourage other clinic owners to have it as part of theirs.”

Sean Arendse, Flawless Rejuvenation

spaandclinic.com.au | 97

Technology

Professional, Relatable, And Excellent In Innovation We chat to DR KRISTY KOSTALAS on the back of her recent ‘Excellence in Innovation Award’ win at the NSW Business Awards.

On her career path…

company. I genuinely like the Venus team as humans, and this makes working with their technology so much easier.

I’m a General Practitioner by trade, who specialises in women’s health. As my career as a GP continued it seemed like a natural progression to include the other facets of women’s health outside of just the body.

I feel that aesthetics can complement women’s healthcare by addressing the psychological and emotional aspects of wellbeing. I genuinely love how I get to know my patients on a deeper level; how people feel about themselves, and their self reflections, is a deeply personal part of who someone is. It’s a privilege to be able to know my patients on that level.

On winning an award…

Winning the Excellence in Innovation award at our regional level was a significant achievement for PMAC. It underscores the fundamental importance of Innovation in our approach to our patient management plans, and our commitment to always invest in the best technology our industry can offer. Innovation is a core value for PMAC; it’s what drives us to get the best results for our patients.

On her focus on (peri) menopause…

At Port Medical Aesthetics Clinic (PMAC) we really focus on whole patient facial rejuvenation: and we are about to expand into body rejuvenation too. The majority of our patients are in their 40s and we know that menopause can start to affect some women from their late 30s onwards, and so at PMAC we really focus on the skin and ageing changes that are associated with entering perimenopause and beyond.

Unfortunately, in the first five years of menopause, women lose up to 30% of their skin collagen: at PMAC we focus on slowing this process and rejuvenating patients in their post menopausal phase.

On working with Venus…

When it comes to devices, we love working with Venus! We work primarily with the Tribella for full face rejuvenation (a combination of IPL for pigment, diamond polar for face tightening and radiofrequency for resurfacing) and we are about to launch our Bliss and Legacy services for laser lipolysis (fat dissolve) and cellulite reduction. We are well into our second year in our Venus relationship, and it’s been such a financially and personally rewarding relationship for myself and my 98 | SPA+CLINIC

On social media…

Dr Kristy Kostalas

Social Media is the most important marketing tool in my business toolkit. We aim for a humorous approach because I feel that humour creates a light hearted image and makes us approachable, and in truth the cosmetic industry can be quite intimidating and scary if you’re a patient. So I feel that the humour helps captivate and entertain our audience, and makes them also realise we just don’t take ourselves very seriously! We take our jobs very seriously of course, but we want the patients to engage with us on a more relatable level.

On trend forecasts…

In terms of industry trends, I’m really happy to see that the industry is moving towards far more conservative, gentle face rejuvenations. I think we have moved away from that frozen, pillow faced look, which I am so pleased about. I genuinely think that beauty is so individual to each person, and our industry should be about restoring confidence to our patients. And not trying to give everyone the same narrow brand of beauty. I think that this really reflects what the patients want: they want to be the best versions of themselves, which is very unique and very individual.

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Everyone Will Notice, No One Will Know We chat to MEK Clinic Founder EMILY CLIFTON, who has built a loyal clientele through results-based treatments, and a wealth of education.

Emily, tell us about yourself and your role at The MEK Clinic?

As Founder, I am the heart and soul behind The MEK Clinic, with a vision to craft a haven of warmth, transparency, and acceptance in the world of aesthetics for Newcastle and the Hunter Valley.

A welcoming Cosmetic Clinic where clients can feel safe to ask any questions and discover gold-standard treatments, a place where there is no intimidation. Education and transparency is the foundational principle at The MEK, for both therapists and our clients. My journey unfolds across 15 years of profound commitment and passion for the world of beauty. More than a highly educated and skilled Cosmetic Artist specialising in brows, lashes, and advanced skin treatments, I am also a Dermal Clinician, Educator and Cosmetic Tattooist.

What is your treatment focus at MEK Clinic?

Education is a core element of our treatment focus as Aesthetician’s but extends to the education of our clients. We have found our clients have become extremely loyal because of how much we share with them to ensure the best possible result. We offer a

MEK Founder Emily (right) and team member Imogen

wide range of services from Cosmetic Tattooing, Lash & Brow treatments, advanced skin treatments and Cosmetic Injectables.

With each treatment we are committed to transparency and results that “Everyone will notice, No one will know”. Our approach is cemented in providing education to our clients, allowing them the power to make informed decisions. For instance, we never hand over a consent form for our treatments without first verbally going through each section/clause of the form and ensuring our clients are completely aware of how the treatment works, the risks and the healing involved. We’re not just a clinic; we’re your dedicated partners in unveiling the most radiant version of yourself. Some of our clients are Doctors and have complimented us on how we support our clients through informed consent, which has allowed them to put their trust in us.

MEK offer skin memberships to their clients

The Venus Versa offers a variety of treatments

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What trends do you see in the industry? What are patients seeking in cosmetic treatments today?

treatments, touch, and feel products all before purchasing. I realised clients deserve that exact opportunity as well. In an industry that is filled We are seeing the rise of membership with smoke and mirrors, our clients programs and alternative treatments deserve better and we want to show plans that allow for ‘Buy now and pay them that that’s exactly what we later’ options. Many industries have do here at The MEK Clinic. We also offered these for quite some time, and wanted to raise funds and awareness it’s great to see the aesthetic industry for a local charity organisation ‘Got adjusting as well. We launched our your back Sista’, which helps women first Skin Membership intake in 2021 escape domestic violence. We are and found it extremely successful! in a powerful position to also help We will be offering more alternative women in those situations. options next year, think tattoo, brow, This year alone I have had five and lash options. women come in wanting to cover The Venus Versa is a versatile multi-application platform At The MEK we believe scars from DV. Their words hit that provides the most popular, non-invasive aesthetic patients are seeking guidance and home when one of my clients said procedures, including photorejuvenation/photofacial, convenience through treatments or “I want to walk down the street and acne treatment, hair removal, skin resurfacing, body services that make their day easier not feel like a victim, I don’t want contouring, cellulite reduction, skin tightening, and by helping them do less to feel ready. people to think ‘oh that poor thing’, wrinkle reduction*. It offers three unique technologies: Many of our patients will say “I want I want them to say ‘wow look at Intense Pulsed Light (IPL) with SmartPulse™, this so I can wear less makeup, so her brows! Look at her skin.’” Our NanoFractional Radio Frequency with SmartScan™, and I can get out the door quicker.” clients and attendees experienced Venus Concept’s proprietary (MP)2 technology (MultiPatients do not have the luxury of something that they never had Polar Radio Frequency + Pulsed Electro Magnetic Fields). time anymore and want treatments before! They witnessed live brow For more information, visit venusconcept.com that still offer natural results and mapping, a colour consultation wow factor, without the down time. and reviewed brow case studies.

Like us, they want it all. The industry Imogen, our resident Skin Specialist has gone from relaxation to results driven. Patients want both and are at the MEK, demonstrated how to cleanse your skin properly, then becoming very aware of a holistic approach, which requires multiple performed a LIVE Bi-Bella (Skin tightening and Skin resurfacing modalities and treatments to achieve their dream results. treatment). Attendees were able to get up close and personal and ask as many questions as they liked.

Can you tell us why you like working with Venus The Venus Clinical team came and supported us by providing devices and the role they play at The MEK Clinic? complimentary skin treatment plans. Aimee gave an incredible in-depth Our choice of the Venus Versa multi-platform at The MEK Clinic was talk on technology and how it treats your skin answering all question. driven by its incredible versatility and advanced technology, offering a We had the incredible Nikki from Synergie supporting with a talk on Skin variety of treatment options. The cutting-edge device empowers us to Health, providing free skincare plans and answering all client questions deliver optimal results, addressing diverse skin concerns through nonwith a tester station. We had a taste testing station of florabiome. The invasive treatments that our clients absolutely adore. fabulous Timberlina hosted our event, and we had several local businesses Aimee, our Venus Clinic educator, has been a true game changer. donate to our silent auction to help raise funds. A truly spectacular event Her unwavering support, comprehensive training, and infectious and evening we believe will help raise the bar of education, transparency, cheerleading has excelled our clinic and success. The level of training and informed consent for our clients in the aesthetic industry. provided has allowed seamless onboarding of new staff, ensuring a cohesive team is dedicated to transforming our client’s skin.

The Venus Versa isn’t just a device: it’s the inspiration and core element of our exclusive 12-month skin membership - ‘Make Me Ageless’. This program makes advanced skin treatments and remarkable results more accessible to our clients allowing them to find their confidence, enjoy looking in the mirror and still feel like themselves.

The recent event you hosted, “BTS with the MEK,” sounded like an incredible opportunity for your clients.

Can you share more about the event’s purpose and what attendees experienced?

Our event ‘BTS with The MEK’ was designed to bring a new level of transparency to our clients and the Aesthetic industry. We often attend expo and conferences with the opportunity to see and watch

The MEK team at their ‘BTS With the MEK’ event

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Taking The Plunge Into Injecting RN SARAH OXFORD made the decision to become a cosmetic injector last year. Here, she shares her journey to aesthetics with us.

Sarah, you’ve been a RN for 14 years, but have only recently started doing cosmetic injectables. What motivated your decision?

I was motivated by still wanting to help people (which is why I got into nursing in the first place) but in a different way. I think after covid, like many nurses, I was feeling somewhat burnt out and was looking for different career avenues that would allow me to still utilise my nursing skills. I tried anti-wrinkle treatments for the first time around two years ago and I really loved the results it gave me – I felt more confident in my own skin. To me it was a no-brainer! I could use my nursing skills, still be challenged in a very new industry to me and build a business (building a business meant freedom).

What training was involved to become an injector and what made you decide to train with Juv’ae?

I completed Juv’ae’s clinical foundations training, which involved 40 hours of theory and 40 hours of practical hands-on training in a clinical setting. As per Juv’ae’s scope of practice, I gained competency in the consultation process, treatment planning and injecting on 20 patients in the following areas; upper 102 | SPA+CLINIC

face anti-wrinkle and lower face filler – cheeks, chin, lips and marionette lines during the combined 80 hours of foundations training. I also learnt about facial anatomy, understanding the facial zones and arteries, the ageing process, risks and side effects of toxin and filler, telehealth prescription and consent process, filler dissolving process, account keeping and documentation of medication.

How has Juv’ae helped you along the way?

Juv’ae provide further support after the clinical foundations training in the way of accessing medical doctors, medications and business tools. They offer ongoing education (online/webinars and practical hands-on training) and business support.

What did your first steps look like as a new business owner/how did you start attracting clients?

Starting out I initially reached out to my network of family and friends – this allowed word of mouth to spread and I gained further clients from my immediate social circle. I placed my business cards in some local business and the beauty salon I work out of also began advertising to their existing client base

Medi

for me. I created my social media pages and began creating content. Social media is definitely not a strength of mine, but I am working on this and it is a goal of mine for the next 12 months to build more of a social media presence. I was a little naive in the early stages of my injector journey thinking I would attract clients easily but I now understand this takes times, patience and persistence!

You have a ‘less is more’ approach, what does this mean?

To me this means using a more conservative and subtle approach when administering treatments. I like to focus on achieving natural looking results that enhance a person’s appearance without creating an overdone or exaggerated effect. Each client’s facial anatomy and aesthetic goals are unique, a less is more approach tailors treatment to the individual, addressing their specific concerns while maintaining balance and harmony. My favourite clients to treat are clients who want to rejuvenate their appearance while still looking like themselves.

What do you love about the aesthetics industry?

I love that the aesthetic industry can positively impact someone’s self-esteem and confidence, provide continuous and never ending learning opportunities, it provides me a sense of autonomy and entrepreneurship, and it offers noninvasive/minimally invasive solutions for anti-ageing.

How do you ensure patient safety/what protocols do you have in place?

Ensuring and maintaining patient safety is paramount to my business as a cosmetic nurse. There are several clinical policies, protocols, and procedures I am required to follow as a Juv’ae nurse, for example medication management, management of necrosis and management of a vascular occlusion to name a few. These are all available on the Juv’ae platform. All of the Juv’ae doctors, nurse practitioners and the director of nursing, Nicole, are available to provide support and guidance for any questions or

concerns I may have regarding patient safety. I ensure informed consent and ethical practice with every client I see. I keep up to date with mandatory training and keep up skilling by attending regular face to face and online education sessions.

Where do you see your business going?

I currently juggle working part time as cosmetic nurse injector and part time as a child and family health nurse. I would love to take the plunge and work full time in my business. I see my business growing to the point I am able to do this. I also would love to one day open my own clinic space in my beautiful home town, Blaxland in the Blue Mountains.

Is there a specific new product or treatment you’re excited about?

I recently upskilled in bio-remodelling filler and so far I am loving the results I am seeing! I decided to work with bioremodelling filler because it improves skin hydration and elasticity, it produces collagen and elastin, and the results are natural looking. Plus, it’s so versatile! We can use it on the neck, face, and décolletage!

I would say the ideal client for bio-remodelling filler would be those who have mild to moderate skin ageing, those seeking a more subtle/natural looking results and clients who desire improved skin hydration. To be signed off as competent in bio-remodelling filler I completed both a therapy component and practical hands-on training. This was done in a group setting at Juv’ae’s head office, which was great to not only observe but inject in one day.

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The Latest In Collagen Induction Treatments DR YUMIKO KADOTA shares a round-up of the latest treatments available to stimulate collagen and rejuvenate skin.

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Dr Yumiko Kadota

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he approach to anti-ageing has shifted in recent years, with more patients seeking ‘natural’ options which, of course, is very subjective. The idea of your body making its own collagen and elastin appeals to those turning away from anti-wrinkle and dermal filler treatments, which come with stigma and the perception that they might create hyper-augmented or ‘unnatural’ results.

Energy based There are various methods by which collagen and elastin production may be stimulated. Collagen induction-treatments (CIT) can broadly be categorised into; (a) energy-based devices such as radiofrequency, ultrasound, and laser therapies, (b) threads and (c) injectables. Micro-needling and chemical peels with alpha-hydroxy acid and retinoids can also produce low-level collagen stimulation. There are some overlaps between categories, for example Morpheus8 is a type of micro-needling treatment that uses radiofrequency energy. Another example is the overlap in ingredients used in threads and injectable fillers which will be discussed below.

Threads Threads may be either mono-filaments, or ‘lifting’ threads which have barbs that suspend the skin as well as stimulate collagen and elastin synthesis. Threads may be produced with hyaluronic acid (HA), polydioxanone, poly-L-lactic acid (PLLA), polycaprolactone (PCL), or a combination of these.

Bio-remodelling filler Last year, an HA-based bio-remodelling filler was introduced to Australia. Owing to the presence of

“There are various methods by which collagen and elastin production may be stimulated.” both low and high molecular weight hyaluronic acid, the treatment is used for both hydration as well as bio-stimulation. Pre-existing injectable options for CIT include products comprising of PLLA, PCL, or calcium hydroxylapatite (which can be used undiluted as a volumising dermal filler, or diluted at various ratios for bio-stimulation). The decision for which filler to use depends on clinical assessment, any concomitant treatments being planned, as well as patient desires and budget. For example, for a patient with dehydrated skin, you may opt for the HA bioremodeller.

Polynucleotide filler The most recent CIT to arrive in Australia has attracted attention due to its derivation from salmon sperm. It is a polynucleotide (PN) filler, which uses fragments of salmon sperm DNA. Similar to other CIT, dermal fibroblasts are stimulated by the PN to secrete collagen and elastin. PN also has hydration and anti-oxidant effects to prevent deterioration of collagen and elastin.

There are various PN fillers worldwide, but the product that was TGA-approved in July is from South Korea and has been used across Asia since 2015. It comes in a few different forms, including a combination with HA, and different concentrations for acne scarring and the periorbital area.

Dr Yumiko Kadota is a Cosmetic Physician MBBS (Hons) UNSW and Director of Sydney Face Doctor. sydneyfacedoctor.com.au spaandclinic.com.au | 105

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From Maternity Ward To The World Of Aesthetics A Nurse-Midwife’s Inspiring Transformation

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ith 17 years of dedicated nursing experience and 14 years as a registered midwife, Jackie Borsato possesses a wealth of knowledge and expertise in healthcare. However, her journey has taken an unexpected and fascinating turn into the world of cosmetic procedures and enhancements. Her story is a testament to the diverse career paths available within the healthcare industry and the power of self-discovery.

Growing up in close proximity to the beauty industry, Jackie always held a deep fascination with cosmetic procedures and enhancements.

Her curiosity and passion for helping individuals feel confident in their own skin only intensified as the years passed. While on maternity leave, she found herself at a crossroads, seeking a new career path that resonated with her lifelong interests.

It was during this period of reflection that the idea of becoming a cosmetic injector took root. Jackie made a decision that would transform her life and career. She embarked on a journey to acquire the necessary qualifications and training, paving the way for her transition into the world of aesthetics.

The birth of ‘Soul Aesthetics’ The inception of “Soul Aesthetics” marked a significant milestone in her journey. Her mission with Soul Aesthetics was, and continues to be, centred around empowering clients by enhancing their natural beauty and fostering a sense of comfort within their own skin. Collaborating with Liv Lily Artistry, who offers beauty, hair and makeup services, Jackie has created a sanctuary where clients can embark on a transformative journey toward self-assuredness.

Soul Aesthetics stands as a haven of tranquility and cleanliness, designed to envelop clients in a relaxing and secure environment.

Jackie’s approach with each client is rooted in openness, honesty, and transparency. She seeks to establish a deep connection with her clients, ensuring that every session is an opportunity for them to be heard, understood, and valued.

Jackie Borsato, RN

A cornerstone of Jackie’s practice is instilling empowerment, selfconfidence, and self-love in her clients. She firmly believes that feeling comfortable in one’s own skin doesn’t preclude the possibility of making changes to address areas of concern. If there are aspects that clients wish to modify to enhance their self-assuredness, Jackie is there to guide them through the process.

Commitment to transparency

Soul Aesthetics is located in North Richmond

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For first-time clients, Jackie places paramount importance on providing comprehensive information. She ensures that clients are fully aware of every aspect of their chosen treatment, from the type of procedure and products used to potential risks, side effects, post-procedure recovery, and final expectations. Furthermore, Jackie emphasises the importance of informed consent. She ensures that every client is educated about their chosen procedure, its potential effects, and any associated risks. This commitment to transparency not only empowers clients but also fosters a sense of trust that is foundational to the Soul Aesthetics experience. Her philosophy encourages clients to start with

MEDI

minimal treatments and gradually build upon them, understanding that Taking beauty home time is a valuable ally in achieving the desired results.

Soul Aesthetics also doubles as a haven for beauty enthusiasts “My approach with each client is to be open, honest and looking to stock up on high-quality products. The clinic offers a transparent,” says Jackie, “I aim for each session with a client to make carefully curated selection of bath, shower, and body products, lip them feel like they’re being heard, understood and valued.” care essentials, aromatic candles, and even marine-grade collagen In the hands of Jackie and her team at Soul Aesthetics, clients supplements. Each product is chosen with the client’s well-being and embark on a transformative journey toward self-empowerment and beauty journey in mind. confidence. Her unique blend of medical expertise, empathy, and a As the beauty and aesthetics industry continues to evolve, Jackie commitment to patient education has made her a trusted figure in the remains committed to staying at the forefront of innovation. In the world of cosmetic enhancements. As Jackie herself believes, the path to coming months, Soul Aesthetics and Liv Lily Artistry will introduce feeling good in your own skin is a personal one, and she’s dedicated to new skincare regimens and advanced facial machines to expand the helping her clients navigate it with grace and confidence. range of services offered to clients. This dedication to staying on the At the heart of Jackie’s transformative journey lies Soul Aesthetics, cutting edge of the field ensures that clients can benefit from the latest a thriving clinic where the art of enhancing one’s natural beauty advancements in skincare and beauty treatments. seamlessly blends with the principles of ethical and informed aesthetics.

Collaborating under the same roof The importance of skin quality with Liv Lily Artistry, this combined Observing the shifting trends in recent clinic offers a comprehensive range of years, Jackie has noticed a growing treatments and services that cater to the emphasis on skincare and preventive diverse needs of its clientele. ageing measures among her clientele.

Among the myriad offerings at Soul Clients are increasingly investing in Aesthetics and Liv Lily Artistry are a the care and treatment of their skin, variety of cosmetic injectables designed complemented by anti-wrinkle treatments to rejuvenate and enhance. These include and dermal fillers. Notably, there is a anti-wrinkle treatments, dermal fillers, surge in awareness and information about PDO threads, micro-needling, and LED age prevention, with clients in their 20s light therapy. These treatments are not and 30s constituting a significant portion merely about surface-level beauty but of her clientele. This demographic shift are deeply rooted in the philosophy of underscores the importance of early and empowering individuals to feel their best, informed skincare choices to maintain inside and out. youthful, radiant skin for years to come.

In addition to the world of injectables, Soul Aesthetics and Liv Lily Artistry, Soul Aesthetics and Liv Lily Artistry under the expert guidance of Jackie, provide a sanctuary for those seeking are not just clinics; they are symbols a holistic beauty experience. Beauty of empowerment, self-love, and services such as waxing, tinting, embracing one’s beauty journey with lamination, lash lifts, massages, and grace and confidence. As the journey makeup application are available to clients. unfolds, Jackie’s dedication to her clients’ These services go beyond cosmetics; they well-being continues to shine, lighting the are about elevating self-esteem and selfpath toward timeless beauty and Jackie aims to empower her clients by increasing their confidence assuredness through self-care. self-assuredness. spaandclinic.com.au | 107

Photos by SODA MEDIA

Jackie Borsato (left) and team member Taylor Harvey

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The Connection Between Acne and Antidepressants Are you aware that your patients’ acne might be due to their medication?

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Judy Cheung-Wood

he connection between what we put in our bodies and our underpins the rationale regarding the importance of a holistic approach skin health continues to be a hot topic of discussion and to supporting patients with acne.” ongoing research. What is not often discussed is the effect of Judy explained that clinical evidence supporting the use of an medications on our skin. It is commonly known that several hormonal integrative approach to managing acne is still emerging. “Nutrient medications may cause or aggravate acne, such as oral corticosteroids, intake is now the prime focus, with studies identifying specific nutrient some oral contraceptives, and anabolic steroids. deficiencies such as low serum zinc levels in patients with acne,” she Medications lesser known to aggravate acne include antidepressants said. “Nutrients including pantothenic acid (Vitamin B5), nicotinamide such as lithium and amoxapine. As the number of Australians on (Vitamin B3), Vitamin A and zinc are identified as significant nutritional antidepressants continues to rise, the connection between these factors in the management of acne.” medications and acne should not be overlooked by clinicians.

Pantothenic acid, or Vitamin B5 is required for the regulation In 2021-2022, 4.7 million people, or over 1 in 6 Australians, filled a of epithelial barrier function. It makes the skin soft and supple and mental health related prescription. Seventy-four per cent of those were improves the overall texture. Insufficiency of this vitamin makes the skin for antidepressants, with females making up a larger percentage than prone to damage. The skin loses its moisture and becomes rough and males. With approximately 80% of Australians suffering acne at some scaly. Moreover, the clearance of acne and its lesion are delayed when stage in their lives and acne vulgaris affecting 90% of adolescents, pantothenic acid level is low in the body. many will come to a clinic looking for help.

Vitamin B5 works to reduce facial lesions and Acne is more than skin deep. Studies are showing inflammation by regulating the skin barrier function Important the often-lasting emotional and psychological toll it and skin cell differentiation via co-enzyme A (CoA) nutrients to can have on sufferers. This may lead many to turn metabolism. It plays a vital role in the metabolism prevent acne: to antidepressants for psychological relief and thus, of fatty acids and steroid hormones via CoA. • Vitamin B5 unwittingly creating a vicious cycle.

CoA is a basic building block of steroid hormones • Vitamin B3 SkinB5 founder Judy Cheung-Wood is no (including sex hormones) and therefore the demand • Vitamin A stranger to the psychological impacts of acne. Having for pantothenic acid increases during puberty, due to • Zinc experienced acne from her teens and again in early increased synthesis of hormones. adulthood she had to fight to overcome the lack of Low levels of pantothenic acid results in less effective confidence she felt as a result of her acne. fatty acid metabolism (thus impacting the deposition of fat “When my skin was breaking out I often got anxious before leaving in sebaceous glands) causing an increase in sebum. Retinyl Acetate or home or going to work meetings or to socialise. I’d avoid eye contact, Vitamin A have multiple effects that target acne vulgaris and related feeling rather self-conscious and try not to face them for too long,” disorders. They are effective in the treatment of both inflammatory Judy shared. “When I felt my skin was breaking out badly, usually during and non-inflammatory acne. They also have preventative properties. times of stress, I’d retreat feeling unattractive and deflated.”

Doses greater than 10,000 iu per day long-term should be used Judy said acne is a complex disorder involving hormonal, nutritional, with caution. Zinc is an essential mineral that needs to be obtained gut health and dietary factors and therefore requiring an integrative regularly from diet. Research with acne shows it regulates inflammation, approach for its successful management. inhibits P. acnes proliferation and maintains cell replication, immune “The connection between gut-brain-skin axis cannot be activity and wound repair. overlooked,” Judy stressed.

Leading aesthetic practitioners are now promoting a holistic “Anything that disrupts gut health, such as eating too much approach to treating the skin to deliver better patient outcomes. Many highly processed foods and some medications, such as those that dermal clinicians are discovering that oral supplements offer a perfect manipulate the hormones, and antidepressants, will impact this axis. home care pack in addition to the in-clinic treatment as they also help The bidirectional cross talk that exists between these body systems reduce inflammation and speed up healing time post treatment.

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Sponsored

Dr Jing Wang’s Experience With Exosomes Exploring the horizons of exosome therapy in aesthetics.

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n healthcare and aesthetics, exosome therapy is emerging as a revolutionary approach with remarkable potential. Treatment with exosomes holds great promise in a wide variety of healthcare needs, including dermatology and aesthetics.

We spoke to Aesthetic Practitioner Dr Jing Wang to explore the topic further. Dr Jing has extensive experience in performing non-surgical cosmetic procedures using injectable medicine, with an artistic evaluation of the face complimenting her knowledge of facial anatomy. Her keen interest is within dermal fillers and injectables, now including a fortified skill with using Exomide exosomes. We caught up to discuss her experience in using this unique product in her daily practice.

What Are Exosomes?

Exosomes are small nano-sized vesicles that are produced and released by cells in the body.

Exosomes contain a variety of molecules including proteins, RNA (ribonucleic acid), lipids (fats) and other bioactive substances. The contents of exosomes vary depending on the type of cell they Dr Jing Wang were derived from.

Once exosomes are secreted or pushed outside a cell they play a crucial role in cell-to-cell communication with the ability to transfer information and change the behaviour of neighbouring cells.

This intercellular communication can influence: • Cell regeneration • Tissue repair It is important to note that exosomes are not cells themselves; they are small vesicles released by cells and are incapable of reproduction. Their main function is to influence other cells and this characteristic gives them a favourable safety profile.

Currently, exosomes have been used to reduce wrinkles, pores size, pigmentation, oiliness, increase skin elasticity and collagen contents and improvement in evenness of skin and vascularity. Additionally, it is also used for hair regeneration and treating acne scars.

Aesthetic manufacturer Xytide identified the strengths in clinical evidence of exosomes, and took the necessary steps to produce the revolutionary product known as Exomide. Exomide is a relatively new-to-market revolutionary skin and scalp care product that leverages exosome therapy, the cutting-edge technique that originated in South Korea.

Exosome therapy for skin rejuvenation uses nanosized vesicles called exosomes, which are secreted by stem cells and carry essential molecular information for cell-to-cell communication and regeneration. Exomide delivers stem cell-derived exosomes to target skin rejuvenation and hair restoration. Studies have shown exosome therapy can assist directly with increasing skin elasticity, increased collagen production, reducing wrinkles, pores, pigment, whilst improving the evenness and texture of the skin.

What benefits have you personally seen for your patients’ skin quality when using Exomide™ exosomes?

Exomide™ has proven results to enhance skin quality, texture, colour and tone. Patients have consistently reported improvement in skin elasticity, firmness and thickness. Several patients have also noticed a reduction in pore size and a boost in skin radiance.

What particular conditions respond brilliantly to Exomide™ that you have observed?

Exomide™ is a great treatment for overall skin improvement and rejuvenation with the ability to treat a range of conditions. The most common include fine lines and wrinkles, acne scarring, and pigmentation. Exosome signals the skin to behave young again, stimulating an abundance of collagen and elastin production. When applied topically, results show improved tone, quality, and clarity of the skin.

Exomide™ is also an effective treatment for hair rejuvenation.

Exosomes help the hair follicles grow, speed up the hair growth cycle, increase hair density and help protect the hair follicle cells from damage caused by things like stress and hormones.

How have you combined Exomide™ with your other modalities?

I have combined Exomide™ with laser devices, RF microneedling, and a variety of needling devices. I have used it postprocedural for enhanced healing and skin rejuvenation with great results.

For more information, visit xytide.com.au spaandclinic.com.au | 109

Cosmetics

’Tis The Season… … to offer your patients Christmas gift packs.

KGA Body Limited Edition Glowing Skin Kit, RRP $117.00 kgabody.com

Aromatherapy Associates Energy Restore Duo, RRP $60.00 beheers.com.au

Waterlily The First Aid Edit, RRP $199.00

waterlilyskinbodyspa.com.au

Anastasia Beverly Hills Deluxe Mini Lip Liner Set, RRP $75.00

anastasiabeverlyhills.au

Goldfield & Banks Pacific Rockmoss Christmas Set, RRP $239.00

Clémence Organics ‘Mini’ Face Essentials Kit, RRP $99.98

goldfieldandbanks.com

clemenceorganics.com

Image Skincare Brilliant & Bright Radiance-Boosting Regime, RRP $244.90

HOLME Beauty Embodiment Blush Bundle, RRP $364.00

Sodashi Triple Radiance Glow Kit, RRP $72.00

Dermaviduals Refresh Me, RRP $238.00

probeautysolutions.com.au

holmebeauty.com

sodashi.com.au

dermaviduals.com.au

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Cosmetics

Skinstitut Be Bright Bauble, RRP $39.00

skinstitut.com

Endota Hydration Duo Bon Bon, $35.00

endotaspa.com.au Aesop Tuneful Textures, RRP $93.00

Aesop.com Benefit The Pore The Merrier, RRP $149.00

benefitcosmetics.com Dermalogica Supple Skin Set, RRP $208.00

Aspect Luxe Travel Kit Limited Edition, RRP $59.00

dermalogica.com.au

Pure Fiji Christmas Cracker, RRP $23.50

Alpha-H Best Sellers Kit, RRP $119.95

Palm Beach Winter Berries Hanging Bauble, RRP $14.95

probeautysolutions.com.au

alpha-h.com

palmbeachcollection.com.au

spaandclinic.com.au | 111

Styling NADINE DILONG, Photography BRANDEE MEIER

aspectskincare.com

COSMETICS

The Perfect Gift For Everyone Need a Christmas gift idea for you team? Your boss? Your VIP Client?

We’ve got you sorted.

The Islands Book by Lonely Planet, RRP $49.99

booktopia.com.au ECOYA Guava & Lychee Sorbet On Holiday Travel Gift Set, RRP $49.95 ecoya.com.au

Bondi Wash Hand Wash, RRP $35.00

bondiwash.com.au

GINGER&ME Grateful Mindfulness Reed Diffuser, RRP $79.95 Bruxa Body Oil of Summer, RRP $115.00

bruxaofficial.com

gingerandme.com Chocolate All Day by Kirsten Tibballs, RRP $49.95

savourschool.com.au

Glasshouse Fragrances Night Before Christmas Interior Fragrance Set, RRP $59.95 glasshousefragrances.com

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Fresh Nourish & Shine Lip Kit, RRP $50.00

sephora.com.au

Charlotte Tilbury Pillow Talk Beautifying Lip and Cheek Secrets, RRP $76.00

charlottetilbury.com

COSMETICS

Jane Iredale Reflections Makeup Kit, RRP $90.00

janeiredale.com.au

Augustinus Bader The Supreme Collection, RRP $2,410

augustinusbader.com

The Ordinary The Lash & Brow Duo, RRP $34.50

theordinary.com

ORI Lab Plump Mini Discovery Quad, RRP $49.95

Mermade Hair Styling Brush, RRP $29.00

ozhairandbeauty.com

Shark FlexStyle Air Styling & Drying System, RRP $499.00

sharkclean.com.au

mermadehair.com.au

Ultra Violette Skinscreens and Chill, RRP $165.00

ROBE The Fragrance, RRP $89.95

What To Post Cards #SalonEdition, RRP $89.00

robehaircare.com

socialsforsalons.com

ultraviolette.com.au

IKKARI The Ikarian Shower Oil, RRP $89.00 ikkari.com.au

TriPollar STOP Vx GOLD 2, RRP $1,299.00

mytripollar.com.au

The Body Shop Nutty and Nourishing Shea Big Gift, RRP $75.00

thebodyshop.com

Vanessa Megan Cryō Resurfacing Extreme Polar Temperature™ Treatment, RRP $194.95 vanessamegan.com

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INDEX

ADVERTISERS ABIC

29

BE HEERS

63

BTL

80, 81, 82, 83, 115

BUSINESS WARRIORS PTY LTD CRYOMED

COVER, 54, 55, 56

CUTERA

2, 3

CYNOSURE

90, 91, 95

DERMA AESTHETICS

9, 11

DERMALOGICA

70, 71

DMK

68, 69

FRESH CLINICS

41

HIGH TECH MEDICAL

84, 85

HYDRAFACIAL

17, 96, 97

INCLINIC

66

INNOVAMED AESTHETICS JUV’AE LUMENIS METAMORPHOSIS OMNIDERM

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48

86, 87

36, 37, 102, 103 88, 89 67 60, 61

PAYOT

4, 5

REVEAL AUSTRALIA

77

VENUS

100, 101

WATERLILY

6, 7, 116

XYTIDE

99, 109

ZO SKIN HEALTH

64, 65

The ultimate skin solution

#EXION | BTLAESTHETICS.COM.AU

PRODUCT IS NOT INTENDED FOR PURCHASE BY GENERAL PUBLIC. Always follow the directions for use. Patient results and patient experience may vary. In Australia EXION can be used for different purposes depending on the applicator used for the treatment - BTL-785-1 applicator is intended for fat reduction, induced by radiofrequency field in cooperation with ultrasound. BTL-785-2 applicator is intended for fat reduction, induced by radiofrequency field in cooperation with ultrasound and for treatment of wrinkles and rhytides. BTL-785-4 applicator is intended for use in dermatologic procedures such as treatment of acne, scars, facial wrinkles, skin resurfacing and skin regeneration. We are protecting our clients‘ personal data responsibly. Read more. © 2023, BTL Group of Companies. All rights reserved.

Exion_LF_AMP_AU100_276x205mm; 785-75EXIAMPAU101

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