Welcome to the latest edition of our group newsletter! In this issue, we explore the ever-evolving world of renewable energy. While it may initially seem complex, this sector is full of opportunities for business growth and innovation. We'll provide you with essential insights into renewable energy solutions, covering their benefits, costs, and prospects.
We also address a frequently asked question about the advantages of entering the kitchen market. We’ve included insights from LochAnna Kitchens and JJO to help guide your decision.
Exciting news! Mark Millar has joined us as our new brand ambassador. Known for his work on BBC One’s DIY SOS and Channel 5’s Build Your Dream Home in the Country, Mark is also the host of Building Ideas on Fix Radio. His extensive experience in the trade will be a tremendous asset as he supports The IPG’s network of independent plumbing stores and bathroom showrooms across the UK. We’re looking forward to the positive impact he’ll make!
In this issue, we reflect on the success of our “Talking to the Trade” initiative, which began with our sponsorship of the Heating Installer Awards. We’re also featuring our latest advertising and PR achievements that have highlighted The IPG and our members.
We’re pleased to include a special feature on Grant Westfield's luxurious new Naturepanel, inspired by nature. Plus, we delve into fascinating facts and trends from the latest TradeBrain research by On The Tools. And Dean Jones, one of our dedicated member advisors, offers valuable insights on exceptional customer service and the evolving plumbing and heating industry.
Get to know our members, The Plumbers M8 and Unique Plumbing Supplies, who represent opposite ends of the country.
We’re also pleased to announce our new charity partner, the Royal Voluntary Service (RVS), and extend our gratitude to all participating member stores for your support in our charity collection drives and events throughout the year.
Prepare for an exciting event – Trade Local Day! Following its successful launch at the InstallerSHOW in June, we’re gearing up for the first Trade Local Day on Monday, 9th September. Look out for posters to display in your store or showroom, and for social media and website templates that you can use.
Be sure to check the portal tile regularly for the latest updates on this important event. At the end of August, participating members will receive a free promotional kit packed with giveaways, point-of-sale materials, competition details, branded merchandise, an offers booklet featuring exclusive deals from suppliers.
The Trade Local Day website is now live: tradelocalday.co.uk Displaying details of each participating store or showroom, and the supplier/s joining you on the day.
There’s plenty to explore in this issue, enjoy the read.
Embracing renewable energy: A members guide
As the renewable energy sector evolves, the opportunities for businesses to diversify and grow become increasingly significant.
As a member of The IPG, you are uniquely positioned to take advantage of these opportunities. By the end of this article, you’ll have all the tools to get started with renewable energy solutions, their benefits, costs, and the industry's future.
Starting your journey into renewables
Selling renewable energy solutions is easier if you partner with one of our suppliers, such as Renewable Equipment Solutions (R.E.S) or BeGreen.
R.E.S provides member training and userfriendly quoting software that simplifies the quick generation of accurate quotes. For new-build projects, simply share the property plans with R.E.S., and they will handle the rest, from training and design to supply and ongoing support. This seamless process ensures you are supported every step of your renewables journey.
BeGreen's extensive experience, robust support system, rapid turnaround in design and quotations, MCS umbrella scheme, and MCS administration services, combined with their comprehensive product range in renewable heating and MVHR, enable you to offer your installer network complete renewable energy solutions with all the necessary support, whether they are seasoned professionals or just starting out in renewables. This positions BeGreen as a leading partner for merchants aiming to excel in the renewable energy sector. Partnering with BeGreen will equip your business with the tools, expertise, and support needed to succeed in delivering high-quality renewable energy solutions.
Changing perceptions and highlighting opportunities
One of the significant challenges plumbing stores face is customers' reluctance to adopt heat pumps. Changing this perception involves highlighting the untapped potential
for profitability in the heat pump market. Diversifying into heat pumps offers a lucrative opportunity for your customers. The transition is seamless for competent installers who already possess the necessary skills. Emphasising the long-term savings, environmental benefits, and potential government incentives can also encourage customers to consider heat pumps.
The continued demand for heat pumps and renewables
Despite the government moving the boiler ban deadline by a few years, the demand for heat pumps and renewable solutions remains strong. The business for renewables is continually growing, with new installers frequently training on heat pumps due to the demand they are witnessing. Although the deadline has been pushed back, many selfbuilders and homeowners are still attracted by the government incentive (BUS), and developers are compelled towards heat pumps due to the SAP requirements. This sustained demand highlights the importance of being prepared and knowledgeable about these technologies.
Beyond heat pumps: a range of renewable technologies
Renewable energy encompasses more than just heat pumps. The IPG has suppliers offering a range of renewable technologies, providing members with various options to cater to for different customer needs.
These technologies include:
• Air Source Heat Pumps (ASHP)
• Ground Source Heat Pumps (GSHP)
• Air-to-Air Heat Pumps
• Mechanical Ventilation with Heat Recovery (MVHR)
• Solar Photovoltaic (PV) Panels
• Battery Storage
• Low-Temperature Underfloor Heating
• EV Car Charge Points
• Heat Loss Calculations
• Low-Temperature System Designs
These technologies have distinct advantages and disadvantages, which we will explore in detail to help you understand their benefits and potential challenges.
Air Source Heat Pumps (ASHP)
Advantages
• Energy Efficiency: ASHPs are highly energyefficient, transferring heat from the outside air to the inside of a building, even in cold temperatures.
• Reduced Dependency on fossil fuels: By utilising renewable energy from the air, ASHPs help reduce dependency on fossil fuels for heating, contributing to energy security and sustainability goals.
Disadvantages
• Higher Initial Cost: The initial cost outlay for ASHPs is higher compared to traditional heating systems.
Ground Source Heat Pumps (GSHP)
Air-to-Air Heat Pumps
• Higher Efficiency and Lower Running Costs: GSHPs offer higher efficiency and lower running costs compared to other heating options.
• Consistent Performance: GSHPs provide more consistent performance as they are not affected by outside air temperature fluctuations.
• Dual Functionality: Air-to-Air Heat Pumps can provide both heating and cooling, making them versatile.
• Ease of Installation: They are relatively easy to install, especially in existing homes.
• Higher Installation Costs: The installation costs for GSHPs are higher due to the need for ground loop excavation.
• Space Requirements: GSHPs are spaceintensive, requiring sufficient land area for the ground loop or costly boreholes.
• Limited Functionality: These heat pumps only provide heating and cooling, with no hot water provision.
Mechanical Ventilation with Heat Recovery (MVHR)
Solar Photovoltaic (PV) Panels
Battery Storage
• Improved Indoor Air Quality: MVHR systems improve indoor air quality by reducing pollutants and allergens.
• MVHR can recover up to 90% of the heat from outgoing stale air and transfer the heat into incoming fresh air significantly reducing the energy needed for heating.
• Renewable Energy Source: Solar PV panels harness renewable energy from the sun, reducing reliance on fossil fuels.
• Potential Revenue: There is potential to sell excess energy back to the grid, providing an additional revenue stream.
• Energy Storage: Battery storage systems allow for the storage of excess energy generated from renewable sources, such as Solar PV.
• Retrofit Challenges: MVHR systems are not easy to retrofit and are better suited to newly built properties.
EV Car Charge Points
• Convenience: EV Car Charge Points offer convenient charging at home, reducing the need for public charging stations.
• Weather Dependent: Energy generation fluctuates based on weather conditions, making it less reliable in some climates.
• Space Requirements: Adequate roof space and proper orientation are necessary for optimal performance.
• High Initial Costs: The installation and purchase of batteries entail high initial costs.
• Electricity Supply Requirements: They require access to a reliable electricity supply.
Underfloor Heating
• Comfort and Efficiency: Underfloor heating provides even and comfortable heat distribution throughout a room and can be more energyefficient than traditional radiators.
• Space Saving: It frees up wall space and eliminates the need for visible heating fixtures.
• Slower Response Time: Underfloor heating has a slower response time compared to radiators.
Technology, innovation, and cost considerations
The renewable energy sector is continuously evolving. Staying updated with industry news and advancements will ensure you remain at the forefront of technology and innovation.
Cost and affordability*
The cost of renewable technologies can vary significantly depending on the specific technology and setup:
• Heat Pumps: An average 8kW heat pump system, including MCS certification, a cylinder, and key components, costs around £6,500. Annual servicing is recommended at an approximate cost of £280.
• Solar PV: For an average-sized property, a 4kW Solar PV system with 10 panels typically costs around £2,400 for supply only or approximately £5,000 installed. The return on investment can be expected in around five years, though this varies based on the occupants' lifestyle and electricity usage.
• EV Charging Point: The supply cost for an EV charging point is approximately £650.
• Air-to-Air Heat Pump: For a system with two indoor units and one outdoor unit, the supply cost is around £1,200.
Maintenance and long-term savings
Renewable energy systems generally have lower operating costs compared to traditional systems. For instance, heat pumps and solar PV systems can significantly reduce energy bills over time, providing long-term savings.
Heat
pumps and solar
PV
systems can significantly reduce energy bills over time, providing long-term savings
Environmental impact
Adopting renewable energy technologies significantly reduces dependence on fossil fuels, helping reduce your customer's carbon footprint. This shift towards greener energy solutions is crucial in mitigating climate change and promoting sustainability.
Policy and regulation
Government incentives and renewable energy standards play a vital role in encouraging the adoption of renewable technologies:
• Boiler Upgrade Scheme (BUS): This government incentive offers homeowners a £7,500 grant for installing an air or ground source heat pump. The grant is available for existing and newly built properties, provided the design and installation meet MCS standards.
• Building Regulations (SAP): To comply with current building regulations, a SAP (Standard Assessment Procedure) must be passed. The criteria and regulations are becoming more stringent to achieve carbon-neutral targets. Renewable energy technologies like heat pumps and solar PV ensure compliance with SAP calculations and future-proof homes.
Future trajectory of renewable energy
The future of renewable energy looks promising, driven by climate change concerns and the government's push towards net-zero emissions. Renewable energy technologies, including heat pumps, are set to become more mainstream as policy changes and fossil fuel boilers are phased out. Investing in training and familiarising yourself with these technologies now will position your business advantageously in the coming years.
Conclusion
Transitioning to renewable energy solutions can seem daunting, but it can be highly rewarding with the proper support and resources. By partnering with a renewables supplier within The IPG and utilising the extensive offerings and expertise available, you can confidently guide your customers through the process, promoting a more sustainable and profitable future for all.
Current suppliers in The IPG offering renewable solutions:
Telford Copper & Stainless Cylinders – John Dunn jdunn@telford-group.com / 07526 178788
Joule – Mark Tilley mark.t@jouleuk.co.uk / 07730 217061
STROM – Pete Diamant pete@stromltd.com / 07355 036162
Trianco – Peter Beighton peter.beighton@trianco.co.uk / 01142 572300
Electric Heating Company – Ian Manders ian@electric-heatingcompany.co.uk / 07467 437073
E.Tupling – Ross Duncanson Ross@etupling.co.uk / 07534 287820
For further assistance or to start your journey into renewables, contact any of the above suppliers or The IPG team at: marketing@the-ipg.co.uk / 01903 771699
The future of renewable energy looks promising
Our mission is to serve as the premier resource for independent merchants.
We have years of renewable industry knowledge to enable us to provide you and your clients with expert advise, tailored designs and specification to enable turn-key solutions
We can offer as much support as needed either through yourselves or direct to your installer network.
LEADING THE WAY IN RENEWABLES
Forward-thinking MCS-accredited renewable equipment specialists. Offering a full house solution; heat pumps, underfloor heating, MVHR, solar and low-temperature system designs.
MCS installer partner programme with on-site technical support.
Comprehensive training for heat pumps and MCS compliance.
Partnered with the industry's leading manufacturers.
MCS accredited, Trustmark approved and HIES consumer code members and an NICEIC contractor.
Talking to the trade: Our journey so far
Our “Talking to the Trade” initiative kicked off with a bang at InstallerSHOW 2023, we then went to proudly sponsor the prestigious Heating Installer Awards.
Fast-forward to June 2024, and we’ve once again made our mark at InstallerSHOW, sponsoring the Heating Installer Awards and awarding the four national winners £200 each to spend at their nearest IPG member store.
Throughout this journey, we’ve engaged with trade professionals, building a robust database of over 1,500 contacts. Our aim is to promote you, our members, ensuring that installers, plumbers, and engineers know there’s a better way to shop locally for the best brands at great prices. This growing network allows us to share updates, exclusive offers, and valuable insights regularly, reinforcing the benefits of supporting independent businesses and the integral role you play in the industry.
Participating in the Heating Installer Awards has allowed us to build a community of sought-after influencers, partnering on new initiatives and discussing the future of our industry. Our installer event in May was a highlight where we invited 12 installers to The IPG office for networking, workshops, and fun. It was a fantastic opportunity for our team to hear firsthand what these professionals need from the industry and what drives their purchasing decisions. We were delighted to learn that nearly all attendees saw the value in independent plumbing stores and bathroom showrooms, citing service as the primary advantage.
We also welcomed IPG suppliers Wavin and Vokera to present and participate in the day’s discussions. Their representatives found the feedback invaluable for their product development and brand image. This event has provided us with a clearer vision of what the trade needs from you, our member stores, and from us as a supportive partner committed to helping you achieve your goals.
These interactions highlight the critical need for ongoing dialogue between suppliers and tradespeople, ensuring that products and services continually evolve to address their practical requirements.
Superb event and interesting discussions about how the industry can diversify and move forward
James Bell-Taylor JBT Plumbing & Heating
We’re excited to announce our new partnership with On The Tools, amplifying our core message of supporting independent members of The IPG their reach and influence will strengthen our efforts to position independent stores as formidable competitors against other industry players.
By using platforms like OTT, we aim to highlight success stories, share best practice, and showcase the unique advantages offered by independent businesses.
In addition, we are dedicated to providing support for the future generation of installers. Our partnership with HIP Magazine allows us to connect directly with students and newly qualified apprentices, enabling early relationships and highlighting the benefits of choosing independent plumbing stores and bathroom showrooms for their first jobs. This ensures you become their preferred choice as they embark on their careers. By nurturing these young professionals, we secure a loyal customer base for our member stores and contribute to the industry’s overall growth and sustainability.
Paint balling fun in the afternoon of The IPG Installer Day
Success at the InstallerSHOW!
The 2024 InstallerSHOW was an exciting event, with lots of fun and entertainment to be had on our show-stopping stand.
We engaged with plumbers, installers, and bathroom fitters from across the UK through interactive games like “Take the Plunge” and “Toss-a-Turd.” These activities drew a crowd to the stand, which helped us raise awareness about the importance of shopping with you, our IPG members. We spoke to many about the benefits of supporting a local independent plumbing store or bathroom showroom, and most understood the need to shop locally more than they already do.
The show also marked the official launch of Trade Local Day. We urged attendees to visit the official website tradelocalday.co.uk to find their nearest participating store and discover the advantages of supporting independent businesses like yours on September 9th.
The Trade Local Day stand attracted large crowds over the event
Our presence at the show was a resounding success, acknowledged by industry names such as HIP Magazine, On The Tools, and the Heating Installer Awards. Fix Radio featured our brand ambassador, Mark Millar, and our founder Robin Beal at our stand during their special radio show in July. You can listen to the feature by scanning the QR code below.
In a notable highlight, Peter Jones, the visionary behind InstallerSHOW, shared his experience at our stand with his 27,000+ LinkedIn followers, declaring that tossing a turd was:
the MOST fun I’ve had in 26 years of shows
Our dedication to encouraging the trade to shop with independent members of The IPG is at the heart of our mission. We’re making waves by putting you, our members and The IPG on the map and ensuring you are a competitive option when the trade makes a purchase. You can thrive in a competitive market by supporting our initiatives, which encourage the trade to shop locally.
InstallerSHOW attendees gathered to try their hand at 'Toss-a-Turd'
Industry insights TradeBrain research from On The Tools
Throughout our partnership with On The Tools, we've gained valuable insight from surveys run by our media partner. In the first half of the year, 253 plumbers from their community generously shared their insights in this pulse survey.
Demographic
60%
Of the plumbers surveyed are sole traders
62% Of plumbers surveyed were registered as self-employed
Product preference
40%
Expected to pay £10 or less when asked what the maximum amount they would pay for a 250ml tube of sealant
Market conditions
Most plumbers surveyed had 1–4 weeks' worth of work booked ahead.
Plumbers surveyed were asked what issues may affect their business in 2024 from a list of Skills Shortage, Availability and Price, Tool Theft, Diversity and Inclusion, and Mental Health.
Over 1/3
Said price was the most important factor when buying piping products
28%
Of plumbers surveyed anticipated earning between £50,000 –£100,000 in 2024
The second highest earning trade, roofers being the top anticipated earner
37% Of plumbers did not expect to be impacted by any issues
The skills shortage was the lowest risk to those plumbers surveyed
41%
Said that when it came to selecting a sealant, durability mattered most
Followed by brand name 21.74%
Brand preference
For understanding plumbers' business needs, Screwfix narrowly came out on top with a majority of 21.3%, closely followed by the local independent merchant at 20.2%.
Since the start of 2024, local independent merchants have been used by 7.83% of those surveyed.
The most visited was Screwfix with 14.78% visitors across the On The Tools community.
Interestingly, only 5.31% of respondents used City Plumbing, and just 3.86% used Wolseley.
Purchasing decisions
33% Ranked service/ guarantee as the highest importance when it comes to their purchasing decisions.
Quality was the next influential factor for plumbers when buying materials.
16.98% Said local independent merchants are their main source of materials, with Screwfix being the most used at 23.9%
51% Of plumbers surveyed purchase their materials between 6am and 9am
New supplier update
Aladdin Products BeGreen
New from: February 2024
Aladdin Products, providing time and cost savings with their specialist fluid control solutions for domestic and commercial applications. Their innovative EasyFit Isolator stops live pressurised water in minutes; Aladdin Autovent automatically bleeds radiators and towel rails. Supporting you with knowledge, training and demonstrations.
The Aladdin Autovent has been re-designed since the original version and is now available to fit most radiator and towel rail sizes, now sold worldwide. This clever product saves energy by bleeding radiators automatically. Removing air improves heating efficiency, leading to a warmer home and cheaper energy bills, incorporating a unique fail-safe close feature ensuring a leak-free guarantee for the life of the product.
In 2008 the Aladdin EasyFit Isolator was launched to allow isolation of flowing water where the stopcock had seized or is inaccessible, allowing isolation to live hot or cold-water pipes. EasyFit provides full isolation in minutes avoiding the need to isolate supply to other users or to drain systems, simply clamp-cut-isolate, no requirement to freeze pipe. Available to suit copper, plastic and carbon steel, 15, 22 & 28mm metric, 1/2, 3/4 and 1" imperial.
New from: February 2024
BeGreen stands at the forefront as a distributor and value-added reseller focused on heat pumps, ventilation systems, and renewable energy solutions. Their mission is to serve as the premier resource for independent merchants, offering direct support to you or through your plumber network to ensure a smooth transition to sustainable heating energy solutions.
For two decades, BeGreen has been designing and installing turnkey solutions, amassing a wealth of expertise and experience. This enables them to support your business and your network of plumbers, whether they are just starting out or are already seasoned professionals in renewable energy solutions.
BeGreen’s commitment to excellence is reflected in the range of services they offer which includes:
• Detailed Specification & Technical Support
• Free Budget Designs and Quotations
• Full indemnified MCS Accredited Designs
• MCS Umbrella scheme for installers without MCS accreditation
• Administrative Services for MCS Accredited Installers
• Aftercare support and warranty services
Their mission is to make MCS accreditation more accessible for plumbers through their MCS Umbrella and MCS Administration schemes. By collaborating with independent merchants, they strive to help these merchants extend their reach to a wider network of installers. Their goal is to support installers in gaining the confidence to start installing heat pumps or to assist those already experienced in expanding their heat pump installations, whether by facilitating MCS accreditation or providing administrative support for MCS accredited plumbers.
For more information please contact: darcy@nlbengineering.co.uk 01279 730363
For more information please contact: sales@begreenwales.co.uk 01437 765111
Carron Bathrooms
Sage Security
New from: May 2024
Carron Bathrooms is the UK’s premier bath manufacturer. Every bath is hand finished to exacting standards that have been their benchmark since the first Carron works opened in 1759.
At Carron Bathrooms, they firmly uphold the belief that maintaining complete control over their manufacturing processes is essential in delivering premium quality products. This commitment has been ingrained in their operations at their headquarters in Falkirk, Scotland. They take pride in being at the forefront of modern bath design and as techniques change and new processes emerge, Carron Bathrooms can still be relied upon to produce hand-made baths with skill and precision, never losing sight of what makes their baths great, craftsmanship. All their baths go through an eight-stage process before leaving the factory floor. From moulding to packaging, every stage is monitored and finished by hand. This leaves them confident in their products and they offer a minimum 20-year guarantee on every Carron bath.
Members based in Scotland have the convenience of ordering their full range directly from Carron Bathrooms. Additionally, members outside of Scotland can place direct orders for pallets quantities.
All other orders from members outside of Scotland must be placed via Davroc Ltd.
For more information please contact: info@carronbathrooms.com | 01324 638407 sales@davroc.co.uk | 01992 441672
New from: May 2024
Sage Security Products Ltd is the UK and European distributor of the market-leading Ecoheater low-energy heaters - the most effective, convenient and economical way to prevent cold areas forming in domestic and commercial spaces whilst keeping them aired and free from damp, condensation, mould and mildew.
Two types of heater, with matching guards, are available:
Ecoheater Tube Heater
The most reliable tube heater on the market. Supplied wired with 1m of cable and wall mounting brackets for easy installation into a fixed spur. IP55 rated. Available in 1ft (45W), 2ft (80W), 3ft (135W), 4ft (180W), 5ft (225W) and 6ft (270W) sizes. Matching guards available in high quality, pressed steel with white enamel finish.
Ecoheater Slimline Tube Heater
The most economical and stylish tube heater available, with a subtle built-in thermostat to minimise energy usage. Supplied with a 1.5m push-fit cable with plug and brackets for either wall mounting or floor standing operation. IP44 rated. Available in 300mm (28W), 500mm (55W), 750mm (90W), 1000mm (120W) and 1500mm (190W) sizes. Matching guards available in high quality, pressed steel with white enamel finish and featuring access hole for easy thermostat adjustment whist the guard is in place.
For more information please contact: sales@sagesecurity.co.uk 01352 736120
PHD
New from: July 2024
Plumbing Heating Distribution Ltd was incorporated in spring 2012 and has now been trading for over a decade and they have expansive knowledge in the industrial and commercial sector.
PHD’s primary focus is flanged/brass valves, pipe lagging, and pipe sealing apparatus which they have readily available in their purpose-built warehouse located in the UK.
Recent product launches include the release of their WRAS-approved TRUTITE™ Pipe Sealing Cord and PYROKOOL™ Phenolic Insulation.
The expert team at Plumbing Heating Distribution can support you at all stages of your project, and they pride themselves on their exceptional quality and premier levels of customer service.
Please check out our twinned company, Supplitech who can supply you with all your Pipe Support requirements.
For more information please contact: sales@phd.ltd 01524 965100
New supplier update
Schlüter Systems
New from: July 2024
Schlüter-Systems are experts in tried and tested system solutions for the installation of tiles and natural stone.
Their products have a variety of uses, including protecting and enhancing a tile or stone application. Schlüter’s extensive range includes waterproofing, underfloor heating, tile trims, storage, drainage and much more.
To date, several hundred million linear metres of Schlüter-SCHIENE have been installed by tilers all over the world. Since the invention of the very first tile edge profile SCHIENE 50 years ago, Schlüter’s product range has steadily expanded, and today includes over 10,000 high quality products, across the following areas:
• Profiles
• Heating systems
• Bathroom & wetroom systems
• Installation accessories
• External applications
• Lighting
"Our products cannot be sold, they must be understood."
This motto by the Founder and President Werner Schlüter underlines their company ethos, which is the focus on education, through their dedicated industry leading training courses.
Supplitech
New from: July 2024
Supplitech Limited launched in 2010 as a manufacturer and supplier of quality pipe supports, pipe support, pipe hanging and bracketing systems.
They specialise in Rubber Lined Clips, Munsen Rings, Backplate, Studding, Bellows, Flexible Connectors, Dosing Pots and more! They are an OEM that is a dedicated specialist of HVAC & MEP products, with thousands of product lines in stock, covering both commercial and domestic markets. Their specialist team offer industry leading advice, as well as extensive knowledge across their full range. Warehouse facilities and a dedicated team enables Supplitech to hold large quantities of stock enabling them to provide a next day delivery service on orders received before 1 pm.
Please check out our twinned company, PHD Ltd, who can supply you with Valves, Lagging and TRUTITE™ Pipe Sealing Cord.
For more information please visit: sales@schluter.co.uk 01530 813396
For more information please contact: sales@supplitech.com 01524 237911
The Plumbers M8
No matter where in the country an IPG member is based, quality customer service and exceptional industry knowledge is something that can be guaranteed.
The Plumbers M8, who are located across three locations in Scotland are a prime example of this and their loyal customers are proof.
In April, we paid a visit to the team at The Plumbers M8 to discover first-hand why they are favoured by tradespeople in Glasgow and the surrounding area. During our visit we took the opportunity to talk to their customers to find out why they support their local independent.
Building strong relationships with their customer base is a core passion for the team at The Plumbers M8, and they go to great lengths to meet customer needs. From keeping stock levels right and providing a range of brands to sharing their expert knowledge, The Plumbers M8 aims to offer their customers everything they need. Throughout the visit, tradespeople expressed how highly they rated the team with comments like “the staff are knowledgeable and can help you out” and “they’ve always got what you need”. These sentiments confirm that the team are getting it right.
No matter the size of the job, The Plumbers M8 delivers the same high level of service. Whether it’s giving advice on a replacement part or helping problem solve a difficult job, the team is ready to help and guarantee the best customer experience. This commitment is reflected in their customer’s feedback with one
stating that they “the guys will be able to advise me on what I need” and another adding,
“They've always got the stock and they are friendly guys”
Being able to offer the best brands at great prices is another advantage that The Plumbers M8 proudly promotes. While talking to the team, they mentioned how their partnership with The IPG has helped introduce them
to different suppliers and gain access to competitive deals. A team member explained, “the strength in our numbers helps to drive decent deals” which highlights the collective buying power of the group in a competitive industry. Their range of quality products doesn’t go unnoticed among their customers with one mentioning that “they’ve got the best stock in Glasgow”.
See more of what their trade customers have to say about The Plumbers M8 in our installer interviews on The IPG social media pages.
In the news
Here are some examples of where The IPG has been featured in industry publications and across social media platforms since our last newsletter.
In the news
From member birthdays and award winners to charity and ambassadors, our social media channels capture it all. Here's a summary of the highlights since the last issue of The Outlet.
Grant Westfield
Grant Westfield announces launch of Naturepanel a new nature-inspired panel brand.
Grant Westfield was established in 1881 and born from a passion for true craftsmanship, high quality design and expert manufacturing capabilities. Backed by over 140 years’ experience in interior building design, their size and success has been pioneered by a carefully selected, skilled and driven workforce.
Today, their professional team is dedicated to creating new alternatives to enhance the beauty of our homes without long and difficult renovation work. Designing contemporary solutions for waterproof walls and floors, the Multipanel range is still growing with around 8,000 panels now produced every week.
Brown Cuneo Oak
From the success of Multipanel, Grant Westfield now brings you Naturepanel.
Naturepanel offers a modern, stylish, and easy-to-install wood panel solution, providing a unique and stylish addition to any space. Being 100% waterproof Naturepanel wall panels are ideal for bathrooms, shower cubicles, gyms and hotels, and are easy to clean.
With an emphasis on natural materials, this range will allow you to embrace simplicity and minimalism with designs that are clean and visually balanced. Using the latest technology, we etch a 6.4mm shadow line into our Naturepanel decor laminates, providing the depth of traditional wood panelling without the maintenance.
So why choose Naturepanel?
• 100% waterproof
• Quick & easy installation with Hydrolock
• Made in Britain, FSC® and EPD certified
• 30 year warranty
• Quality assurance and excellence
• Laminate backing
• Being 100% waterproof Naturepanel wall panels are suitable for bathrooms, shower cubicles, gyms, and hotels, and are easy to clean and quick to install
Bleached Cuneo Oak
Bleached Cuneo Oak
Behind the scenes
This issue introduces Dean Jones, member advisor, and passionate advocate for exceptional customer service and a seasoned expert in the plumbing and heating industry. Dean talks about his role at The IPG, the evolution of the industry, and how he helps our members navigate challenges.
Can you share what drew you to The IPG and the independent sector?
My career has always been centred around customer service. What drew me to The IPG was the high calibre of the staff within the independent stores. Having previously worked with some of them, I knew that the independents were not only strong but growing stronger. The shift of customers from bigger players to independents indicated to me a superior offering that aligns well with my values.
What do you consider the most exciting part of your role?
The most exciting aspect is advising. I don't just sell products; I provide solutions and advice that are unbiased and tailored to each member's needs. It’s about understanding their business and helping them implement strategies that work specifically for them. This involves sharing best practice and insights across our network, which can significantly accelerate their success.
What are some common challenges that our members face, and how do you help them overcome these?
Recently, the biggest challenge has been the slowdown in the economy, which has affected footfall for businesses. My role involves helping members become more proactive, particularly in using digital tools. Whether it's enhancing their online presence or engaging with customers through social media, we discuss strategies to maintain and grow their customer base even in challenging times.
With the rise of e-commerce, how are you advising our members who are hesitant about adopting these technologies?
I often talk to members about the importance of being proactive, especially now. For those hesitant about e-commerce and social media, I emphasise that there’s no time like the present
to start. The shift towards online isn't just a trend but a fundamental shift in how customers interact with businesses. Engaging online keeps your business relevant and in the public eye, ensuring you remain a top choice for existing and potential customers alike.
Can you talk about the growing importance of renewable energy sources like heat pumps in our industry?
Absolutely, the technology in the heating sector is rapidly evolving towards renewables, with heat pumps and solar energy leading the charge. It’s crucial for our members to be aware of and adapt to these technologies. Although not every business needs to specialise in these areas, being knowledgeable and prepared to offer these solutions is important. We have suppliers who can support our members in this transition,
which not only helps them stay competitive but also meets the increasing consumer demand for sustainable options.
Looking ahead, what excites you about the future of the industry and The IPG?
I'm really excited about the potential within the independent sector. Our members provide a level of service and expertise that is highly valued by local customers, which is something not consistently found in national chains. As we continue to support our members in embracing new technologies and expanding their services, I see a bright future where our members not only survive but thrive.
For more information on our social media and e-commerce offering or renewables suppliers, please get in touch: marketing@the-ipg.co.uk
Dean visiting Newline Plumbing & Heating Supplies, a member based in the West Midlands
Why IPG members are looking at kitchens as a margin enhancing addition to their showrooms
Members often ask The IPG for business support, and a frequent question asked is what are the key benefits of moving into the kitchen market?
There is a perception amongst independent merchants that to offer both bathroom and kitchen products is a difficult proposition.
So, we asked two of our suppliers who operate in both markets, JJO and LochAnna, to explain why, and how it could be an easy transition for The IPG members to move into the kitchen market. This article will demonstrate that the two markets are not as different as you may first think and may enable you to increase revenue quickly and easily with some exceptional support from the group’s suppliers.
Why should The IPG members consider selling kitchens?
Both suppliers gave the same clear persuasive answers to this question. Moving into the kitchen market will increase your revenue and in turn profit.
Why? Is the obvious question to this statement, and the answer is simple but emphatic; the order value on kitchens is higher than the average bathroom order and margins are strong.
The two categories work hand in hand and complement each other and serve to keep showrooms busy throughout the year. It is recognised in the industry that when bathroom sales take a dip, the kitchen market tends to gather pace and fill the gap.
Additionally, introducing kitchens to your business, will help to draw in new customers and strengthen existing trading relationship which you already have with kitchen fitters and building companies who already shop with one of the other trade retailers because you don’t have a competitive kitchen offer.
Getting started is simple according to our suppliers.
Firstly, offering to price one of your existing customer’s next kitchen installations, is a great way to get the ball rolling, with no initial investment in in-store displays and additional expert staff. This one simple move will enable members to find out how easy it is to move into the kitchen market.
Trade kitchen customers buy regularly so once you have them on board, you can build sales and expand your displays and kitchen team. A growing number of installers have trading relationships with developers and house builders which can generate volume but will probably suppress some of your margin.
All this may still seem daunting, but with the support of The IPG suppliers JJO and LochAnna it will be much easier than you may first think.
LochAnna Kitchens
Who are
LochAnna were formed in 2014, but the management team have been in the market for much longer and consider themselves kitchen experts.
They care passionately about what they do and work hard to deliver kitchens with industry leading “on time, in full” (OTIF) levels. Their range and brochures are modern and aspirational – and include the broadest range of products. They focus on the affordable and middle sectors of the market, ensuring their customers can make money and compete. LochAnna have three brands covering the
good, better, and best price points and can help you supply kitchens from £1,500 to upwards of £30,000. The ranges are:
• Evo: a tight simple range of quality kitchens, built and ready for despatch on short lead times
• LochAnna: the middle of the range, with 25 different doors to choose from, including 10 that can be painted in a colour of the customer’s choice
• Handmade: as the name would suggest, a beautiful range of kitchens with handmade in-framed doors
How else can LochAnna support kitchen business growth?
What makes a great kitchen showroom once you have established your local market:
• Choice: offering the most desirable mix of quality products, and brands that aren’t available in every other showroom locally
• Support and service: working with a small number of suppliers means dealers soon learn to work together and deliver a great customer experience – the more suppliers a dealer works with, the more there is to learn and greater the risk
• Design: Great designers, ideally proficient on one of the main CAD systems
• Installers: It’s the same as bathrooms and just about all other high ticket home improvements, good installers make a massive difference!
• Recommend: appliance and worktop companies if you choose to offer these alongside your kitchens
• Displays: LochAnna will support you in putting together a good initial display. A well-designed display motivates customers to buy. Start simply with the Evo range which requires a wall just 2m long where you can display enough cabinets and samples to get going. As your knowledge grows and time progresses you can add to the displays
• Technical back up: LochAnna will help with technical support for installers (including a full tech manual), and training so you can prepare your customer for
their
LochAnna?
the arrival of
new kitchen
LochAnna Kitchens
Small display designed by LochAnna Kitchens
LochAnna Kitchens
Who are JJO?
JJO plc are a family business, established in 1868 and manufacture exceptional quality and high specification kitchen furniture operating from a modern production facility in East Lancashire.
JJO manufacture two kitchen ranges targeted at the trade and retail markets, offering savings against the market leaders and short lead times, with a 15 year guarantee on the units. Deliveries are made on their own modern fleet of HGV's ensuring their furniture arrives quickly and undamaged.
The two ranges are:
Eco Kitchens - a value range that is aimed at the cost-conscious or contract buyer but still utilising Blum fittings as standard across all hinges, drawer boxes & lifting mechanisms.
Avalon Kitchens - includes a greater feature set than those within the Eco range which is reflected in the higher price. The quality and manufacturing processes are identical to both.
Avalon is available with a choice of cabinet colours with high quality Blum integrated soft close hinges, Blum soft close Antaro drawer boxes and glass sides on the deep sided pan drawers are included as standard. This range also has a greater choice of cabinets such as tall wall, diagonals, pantries, larders and sink drawers.
Typical Kitchen (Mid-Range)
RRP Circa
£6,000
Net Cost £4,000
Their offer is extensive but
• JJO stock appliances which are available on very quick lead-times
• Trade range Eco Kitchens are supplied flat for quick delivery
• Avalon Kitchens are available flat or assembled and delivered on the JJO fleet of vehicles
• Home delivery service is available depending on area and is subject to terms and conditions
• JJO have an expert external kitchen sales team who can offer support and guidance
• In store training or Head office visits are available to support your kitchen sales team
• Door stands are available for displaying members
• Both ranges available on quoting and CAD programs
• FIRA Gold - The mark of quality, recognised across the furniture industry
• FSC accredited
• JJO offer less 85% display discount on kitchen units
How can JJO support business growth?
simple:
ECO Kitchens
Integra Kitchen by Eco Kitchens
Avalon Kitchens
Member Case Study
Green Electrical & Plumbing Supplies
We interviewed Lee Green, Director for his view on their move into the kitchen market.
What support did you receive from the supplier?
The support we have received from LochAnna has been brilliant with our local ASM John Boston, even going as far as to help with the designing of some of the kitchens we have supplied. He is always on hand to make sure the plans match with our customers ideas and needs.
Additionally, John has spent hours with our staff helping to train them with Winner design package, which he has great knowledge of, so this has been without doubt a great help and benefit to our business.
The quality of the LochAnna product and ranges are of very high standard and the options to their ranges are vast, with many colour choices and door finishes/designs.
How easy has the transition been?
I wouldn’t say it has been an easy transition into the kitchen market, but my design and sales team have really worked hard to learn the design side of things. We have recently added to our sales team with a dedicated kitchen designer, Lucy Howells, and we are currently expanding our bathroom and kitchen showroom to offer even more depth to our ranges.
What are the key benefits to your business?
Offering kitchens is certainly a great help to our customers who can now come to us as a one stop shop. Coupled with having both bathroom and kitchen showrooms, we also have a wonderful and expansive range of lighting, electrical accessories and an array of highquality heating options with many designer radiators to choose from to compliment any bathroom or kitchen.
Key supplier contacts to get your kitchen journey started
LochAnna
Graham Jones - Head of Sales 07718 152025
Jenny Doherty - RSM Wales/Merseyside 07914 758546
John Boston - RSM Midlands/South 07583 151174
Kinga Lapinski - RSM North/Scotland 07976 128083
Clive Blizard - RSM South and Southeast 07555 040094
JJO
Kevin Sullivan – National Sales Manager 07764 348743 / ksullivan@jjoplc.com
Matt Houghton – Key Account Manager 07920 487893 / mhoughton@jjoplc.com
Contact Kevin or Matt, who can forward any enquiries to the relevant member from their team of eight, dedicated Kitchen Area Sales Managers.
Kitchen brochures can be found on the IPG portal - Speak to JJO and/ or LochAnna to explore your individual possibilities
Green Electrical & Plumbing Supplies showroom
Industry news
Trending topics and stories within the plumbing, heating and bathroom sector.
How the cost-of-living is impacting the industry
The increased cost of heating your home was at the forefront of people’s minds during the height of the Winter season, with many choosing to save money by not turning their heating on wherever possible. However, research conducted by Wavin during their ‘State of the Nation’ survey shows that this has had a significant impact on the plumbing industry.
Over 65% of plumbers reported an increase in callouts for faulty heating systems as a direct result of them not being used as frequently.
This has led to increased workloads with 60% saying they have had to turn work away and 65% stating that jobs are overrunning on a regular basis.
This is also having a negative effect on the next generation of plumbers with only 45% reporting that they currently have an apprentice due to lack of time available to provide training – a worrying statistic when the industry is already struggling with a skills shortage.
Clean heat market mechanism policy delayed
The government Clean Heat Market Mechanism (CHMM) policy has now been delayed until April 2025. This means the fines for boiler manufacturers who do not meet heat pump targets won’t be implemented until this time. However, some manufacturers have already applied a price increase of up to £120, known as the ‘boiler tax’, to cover the cost of penalties. The Competition and Markets Authority have been asked to review the industry and ensure unnecessary profits aren’t being made from this early increase.
The delay also provides the UK with another year to meet it's reduced carbon emission targets and provide an easier way for people to access heat pump grants.
One change already announced by the government is the insulation criteria needed to qualify for the £7,500 grant. Homeowners will no longer have to ensure they have cavity wall and loft insulation as a mandatory requirement. This change could save an average of £2,500 on the cost of upgrading to a heat pump according to the Department for Energy Security and Net Zero. It also allow households to spread the cost of insulating their home over a period that suits them.
This year’s bathroom lighting trends
By using the right lighting solutions for your bathroom you can enhance the space into a haven of relaxation and style. Whether the room is big or small, this year’s trends can help you create the bathroom of your dreams.
Emphasizing relaxation and wellness in bathroom design has become increasingly popular this year. Integrating dimmable lighting can transform your bathroom into a serene, spa-like retreat. To enhance this calming ambiance, consider installing smart LED lighting strips along the edges of your
vanity unit. These lights can be controlled by your smartphone, offering a fully customisable experience.
When space is limited, adding extra lighting options can be a challenge. Incorporating an illuminated mirrored cabinet in your bathroom is a smart solution that not only offers additional storage but also provides an eye-catching feature. These cabinets frequently come with tunable or dimmable lighting options, allowing you to adjust the light intensity and colour temperature according to your needs. This combination of functionality and customisation makes an illuminated mirrored cabinet an ideal choice for enhancing both the utility and atmosphere of compact bathroom spaces.
Retirement of the Water Regulations Guide
Water Regs UK has recently made a significant update, retiring their longstanding Water Regulations Guide in favour of a new, more accessible online guidance system. This transition marks the most substantial change in over two decades. The new online platform is designed to provide users with up-todate information to aid compliance with water fittings regulations and byelaws.
Some of the key features of the new online guidance include:
• Free access widening the reach and promoting greater awareness
• All regulatory requirements are now clearly differentiated from additional informed guidance – making it easier for users to understand what is mandatory and what is advisory
• The ability to provide feedback directly through the platform to encourage ongoing improvements
If you would like to explore the new resources, visit: waterregsuk.co.uk/guidance
Independents are the preferred choice
Choosing a tradesperson can be a daunting task for homeowners, with numerous companies to pick from. However, research conducted by Clothes2Order has found that people favour hiring independents over larger businesses.
The survey found that 93% of participants stated they would rather use local sole traders or a small business for their plumbing, electrical or decorating needs. Feedback provided found that they are perceived as more trustworthy and the service is more personalised to the individual requirements of each customer.
Attention to detail, a high skill level and reliability were the priority of 4 out of 5 respondents with customer service including consistent and regular updates following closely behind. Competitive pricing rating lower in the survey with people choosing to hire someone genuine with extensive knowledge rather than an impersonal larger company purely for cheaper prices.
Unique Plumbing Supplies
This year marks a milestone anniversary for Unique Plumbing Supplies whose five branches have proudly been providing quality products, expert advice and unmatched service across Hampshire for 20 years.
Since its inception in 2004, the business has become a cornerstone in the plumbing and bathroom industry. From its inaugural Eastleigh branch manned by just three members of staff, Unique Plumbing Supplies has undergone remarkable expansion, establishing branches in Hedge End, Romsey, Chandlers Ford and Segensworth. Now with an impressive team of 32 employees, each branch has cemented its status as a trusted supplier in their area.
Through its evolution, the business has remained committed to enhancing its facilities and services to better serve its clientele. Investments in showroom expansions and mezzanine floor installations have bolstered the company’s capacity to meet the evolving needs of the industry. By joining The IPG in
2017, the company has been able to ensure that their customers can purchase the best brands at great prices, further enhancing their value proposition and reinforcing their dedication to providing unparalleled service and quality.
To commemorate its 20th anniversary, Unique Plumbing Supplies celebrated with a weeklong event filled with exciting giveaways and festivities. Daily branch raffles provided customers with the chance to win some fantastic items, culminating in a grand draw at the Eastleigh branch, where ten lucky winners walked away with amazing prizes including a Meta Quest VR headset and tickets to the Only Fools and Horses theatre show.
The IPG were excited to support the team on the final day of the event, where customers were treated to a feast of hotdogs, personalised cupcakes and other refreshments as a token of appreciation for their continued custom over the years. The celebrations didn’t end there, as Steve Chambers, Branch Manager of Eastleigh, was honored for his 20 years of exemplary service. Steve was presented with a framed Southampton FC Football Shirt, adorned with signatures from legendary players, such as Alan Shearer, Rickie Lambert and Matt Le Tissier.
Congratulations to everyone at Unique Plumbing Supplies for this incredible achievement, and here’s to many more years to come!
If you have an event or special occasion coming up you would like support with, please contact marketing@the-ipg.co.uk
Nick Khaira presents Steve Chambers with a signed Southampton FC Football Shirt
Bristan to donate £5 for every bar mixer or recessed shower package purchased*
Help us make a difference!
£5 charity donation on selected shower purchases!
We’re thrilled to announce a special charity initiative for IPG member branches. For every bar mixer and recessed shower package you purchase between May 1st and August 31st 2024, we will donate £5 to IPG’s new charity partner, the Royal Voluntary Service*. This is our chance to help you make a positive impact!
To help you sell on the products, we will provide you with a suite of marketing material, including a poster, shower supplement and product stickers. Digital assets will also be available to download in your member portal.
We will calculate the amount raised from the sales-in report at the end of the campaign period. Donations will be made directly to the Royal Voluntary Service – terms and conditions apply, a copy of which will be supplied in your marketing pack.
Let’s make a difference together!
Bristan
Royal Voluntary Service
Supporting and connecting with local communities is something The IPG is passionate about and why we are excited to announce our new charity partnership with the Royal Voluntary Service.
Community lies at the core of The IPG and we understand the importance of community spirit in your business endeavors too. Whether its face to face or virtual, being part of a community offers a sense of belonging and the opportunity to extend our support to those who may be more vulnerable within our local areas. We believe that nobody should face the challenges of health issues or social deprivation alone. Together with Royal Voluntary Service, we’re determined to make a meaningful difference.
About Royal Voluntary Service
Founded over 80 years ago, by Stella Isaacs, Lady Reading, Royal Voluntary Service has inspired nearly two million individuals to give up their time to help others. Through the power of volunteering they are able to provide one-to-one, group and online services that improve health and wellbeing, resilience, confidence and connections.
“Too many people think of volunteers as a means to an end, as cheap labour. True voluntary service is nothing of the kind. It is, in fact, the gift of a thoughtful person of their skill, their energy and their time."
– Stella Isaacs, Lady Reading
Each of their services has the community in mind and has been created to support people who are living with or affected by health conditions / crises, frailty, poor mental health, bereavement and loneliness or isolation.
Vital services provided by Royal Voluntary Service include:
• Hospital tea trollies and cafes
• Transportation
• Hospital on-ward volunteers
• Home from hospital
• Dementia groups
• Calls with Care
• Social activity groups
• Community and day centres
• Lunch clubs
• Virtual Village Hall
• Home libraries
“I’m excited about our partnership with Royal Voluntary Service. Their unwavering commitment to community support aligns seamlessly with the core values and spirit of our member's independent plumbing stores and bathroom showrooms. Together, we are dedicated to making a meaningful difference and strengthening community ties”.
– Nike Lovell, Marketing Director, The IPG
Kicking off the fundraising
If you have signed up to participate in our charity initiatives supporting Royal Voluntary Service, you should now have received your new charity tin. This tin is not just a container; it's a symbol of our collective commitment to making a difference in our communities so please display it proudly.
Alongside your tin you will have found a marketing pack containing information and materials for our first exciting fundraising activity. To get our new charity partnership off to a flying start, Bristan have kindly agreed to donate £5 for every bar mixer or recessed shower package purchased between May 1st and August 31st to the Royal Voluntary Service.
If you would like to take part in fundraising, it’s not too late. Please email: marketing@the-ipg.co.uk to register for a tin and start getting involved.
Together we can have a positive impact on our local communities, so let’s start making a difference today!
Meet Mark Millar, our new brand ambassador!
We are thrilled to introduce Mark Millar as the new brand ambassador for The IPG!
Mark Millar is one of the most recognisable handymen on television, best known for his work on BBC One’s "DIY SOS" and Channel 5’s "Build Your Dream Home in the Country" and "Dream Kitchens and Bathrooms with Mark Millar." Mark also hosts his show on Fix Radio, "Building Ideas," where he shares his wealth of knowledge and passion for the trade. As our brand ambassador, Mark proudly supports independent plumbing stores and bathroom showrooms nationwide.
A carpenter by trade, Mark began his journey with an apprenticeship in Northern Ireland, initially aspiring to become a chef. Alongside his television career, Mark runs a successful building firm in Bristol, working with clients from around the world, including Spain and the USA.
To enhance our "Talking to the Trade" initiative, which is now in full swing leading up to Trade Local Day in September, we have partnered with someone who truly understands the value of supporting both sole traders and independent businesses. Mark embodies the spirit of The IPG, dedicated to helping our trading partners achieve their goals. With his strong social media presence of over 18,000 followers and his influential television roles, Mark is set to drive significant awareness of IPG member stores to plumbers, installers, engineers, and bathroom fitters.
Mark has already dived in headfirst, participating at our InstallerSHOW stand in June. His engaging presence, which included fun activities like "throwing turds" and jumping in the bath, helped drive awareness of Trade Local Day. His genuine camaraderie drew a crowd and even attracted industry giants like On The Tools to join the fun.
Proudly representing The IPG outside a dual-branded store
Mark Millar visits Local Plumbing Supplies in West Sussex
For our members, having Mark championing the independent sector will empower you to thrive in a competitive market. This strategic partnership will help you continue offering the best brands at great prices to your loyal customers, while also opening doors to new opportunities and relationships. It’s all about leveraging the many benefits of being part of The IPG community.
To make the most of this exciting new partnership, show your support by following The IPG, Trade Local Day, and Mark Millar on all social media channels. Partnerships like this strengthen the community of independent member stores, sole traders, and the leading brands in the plumbing, heating, and bathroom industry.
Follow Mark Millar
@mark63millar
@Bonjourmillar
@MarkMillar
Follow Trade Local Day
@tradelocalday
Mark Millar visits Local Plumbing Supplies in West Sussex
Mark Millar and Robin Beal speaking with Andy Cam on Fix Radio during the InstallerSHOW 2024
Have your say
We invite you, our members, to share your thoughts and experiences.
In this issue, we focus on the excellent stories we’ve heard while visiting multiple stores; here are a couple of snippets of what you had to say about being a part of the group and why the trade should support independents.
Be one of the first ten members to share your thoughts for our next issue and receive a £25 voucher for Pies By Post® by Turners Pies, an award-winning independent pie maker based in West Sussex.
Get in touch via email marketing@the-ipg.co.uk or send us a message on Instagram.
“Price and availability through The IPG is great, and it makes us much more competitive against your one-man band merchants and people who aren’t in buying groups.”
Steve Kendrick Newline Plumbing & Heating Supplies
“We will go the extra mile and provide a customer service that is unparalleled anywhere in the industry.”
Marcus Oldbury Gas & Plumb Bits
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At Heritage Bathrooms, our philosophy is to give people good design that will endure in every bathroom, in every home.
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