HEALTH AND WELLBEING
With Jersey businesses getting back to normal as lockdown lifts what makes some companies excel and others fail WHAT IS THE SECRET OF THE HIGH PERFORMING ORGANISATION WHERE WE ALREADY KNOW THEY WILL ALWAYS ACHIEVE, EVEN IN SUCH CHALLENGING TIMES‌. PART 5 - HPO EXCEPTIONAL LEADERSHIP
Did you know that 87% of skills are lost due to lack of management follow up after coaching? That's why management and follow up are key! Mark Shields Explains... HPOS' recognise the vital importance of first and second line manager roles and responsibilities. They are key to the future of the performance of the oranisation. The main reason such importance is placed on first line managers / team leaders is they are the first line of management to ground level staff. This means they are responsible for the personal development, personal growth, personal motivation and wellbeing of all members of their team. Them teams and ground level staff are key as they deliver the sales and service performance the organisation needs to succeed. There is often between 5 and 10 tiers of management in many organisations however in HPO's it is common to find only 3 or 4. This is so all tiers of management can communicate clearly, delegate effectively, change rapidly, perform consistently and all buy in to the key organisational values, mission, vision and innovation to ensure the company's success both now and moving forward.
INDIVIDUALS HPOs foster an organisation of learning where they invest heavily in their workforce. They do this typically through team leader development and personal development of their teams. HPOs will develop a clear set of core competencies / KPI'S that they want the organisation's employees to master. They will invest in keeping these competencies prominent through training and development. These organizations also reinvent the way they refer to their employees in order to place value on the team concept. Employee titles will reflect this. They will often be referred to as team leaders or team members or associates as opposed to employees or staff. This promotes the team concept and ownership of team targets and objectives. This again increases employee involvement and makes employees more committed to the larger goals and competencies that the organisation places value in. It also re enforces individual team member importance and their individual contribution to the bigger
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