Balanced Scorecard Masterclass
In Parnership with:
Lahore, Pakistan 2016 edition:
18 - 19 May
Implement a Balanced Scorecard Management System to drive business performance.
3 Key Business Benefits Obtain better organizational results by developing a sound Balanced Scorecard System; Improve your decision making process by appropriately using the Balanced Scorecard; Improve the performance of your company by applying latest trend methodologies in the field of key performance indicators. “I would like to thank the facilitator, who has a strong appropriate background, he is the proper person for this course. The lectures were very relevant to the course and highlighted the key issues in an understandable manner. Therefore, I give 5 out of 5. Thank you!� Avazkhan Zupparov, Senior Market Analyst, ENRC Marketing, Kazakhstan Info at: www.kpiinstute.org | +60 3 2742 1357 | ali.yaqoob@clavumconsulting.com | +92 322 466 99 39
Course Overview
Course Overview The Balanced Scorecard Masterclass provides participants with an in-depth synthesis of the Balanced Scorecard trends and practices. It focuses on the essential tools and techniques that must be implemented for a successful performance management architecture.
Agenda Educational Resources
Participants profile Professionals interested in performance management resources, production, logistics, information technology and others, interested in Balanced Scorecard management system, will acquire the competencies needed to develop a Balanced Scorecard Management Architecture for their department or organization. Top/middle/lower management professionals Executives or operational managers, regardless of their field performance in an integrated manner. The tools and resources offered as part of this training course enable managers to apply
Develop and implement a Balanced Scorecard Management Architecture by accessing international best practices in the field; Adopt a rigorous approach by getting updated with the latest trends in working with KPIs; Improve your performance measurement efficiency by practicing the best techniques to implement a reliable Balanced Scorecard System; Overcome challenges in strategy execution by implementing the Balanced Scorecard Management System;
Course Fees
of expertise, will gain the ability and knowledge to manage
Benefits
Facilitator
Professionals from different fields, such as finance, human
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Get better visibility on the performance of you company and enable decision making through the Balanced Scorecard.
the concepts learned within their organizations, immediately after the course. Performance management experts Professionals such as Data Analysts, Strategy Managers, learn how to better integrate the Balanced Scorecard system within
Understand fundamentals of a Performance Management System; Transpose the organizational strategy into an effective and easy-to-use Balanced Scorecard;
their organizations and how to achieve consistency by cascading
Integrate the Balanced Scorecard with other key organizational processes;
objectives and KPIs to departmental and individual levels.
Generate value from the use of KPIs in the organization.
www.kpiinstitute.org | office@kpiinstitute.org | Balanced Scorecard Masterclass | ali.yaqoob@clavumconsulting.com
Registration Form
Performance Management Officers or Performance Architects can
Learning objectives
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Course Overview
Agenda Day 1
Day 2
Understanding the Balanced Scorecard Establishment and usage of the Balanced Management System Scorecard Management System BSC in a Performance Management Context What is Performance Management?
The evolution of the BSC System, current state and emerging trends. Architecture of a BSC Management System
Desired State of Evolution (DSOE) linking values, mission, value drivers and vision; Strategy Map - objectives as a performance road map; Performance Scorecard - reflecting strategic objectives through KPIs;
Defining the strategy - Strategy planning Environmental Scan: SWOT - PESTEL; Strategy definition; Vision and mission statement;
KPI documentation and Target setting. BSC Management System implementation process Stages of the implementation process; Planning and deploying the implementation process; Aligning the BSC System across the organization; Technology as an enabler; Generating value with the BSC Management System Data gathering & analysis; Performance reporting with the Balanced Scorecard; Performance review meetings; Evolution of the Balanced Scorecard System.
Rashid Al Jahdhami, Lieutenant commander, Pakistan Navy, Pakistan
“The KPI Institute offers such recognitions and with Clavum consulting they offered the KPI Master Class course here in Pakistan. I took this course as a first step toward becoming a Certified KPI Professional.” Hasnain Haider, Data Services Performance Specialist, Telenor, Pakistan
“We see the ability to understand and monitor the vital numbers behind the strategies and capabilities of our investments as vital to our competitive edge. I am confident that the course will help us to both sharpen our internal tools and to provide further value in our strategic sparring with company management.”
Course Fees
Organizational values.
Linking initiatives with the selected KPIs and objectives;
Facilitator
Portfolio of Initiatives - translating priorities into action.
KPI selection - Overview of main KPI selection techniques;
Educational Resources
Integrating performance tools as part of the BSC Management System;
Formulating objectives - SMART Objectives decomposed;
“I am thankful for being a member of such a productive and informative course. Your talent and professionalism was superior and outstanding. Applying the general performance management process to mine organization specific environment has proven your capabilities to demonstrate the performance subject to any industry. I will not hesitate to recommend your service to anyone who needs your expertise. Thank you very much and I am looking forward to work with you in the future.”
Agenda
The role of the Balanced Scorecard in a Strategic Performance Management context;
Translating the strategy - Setting objectives, KPIs & Initiatives
Testimonials
Angus Steel, Delta Lloyd Asset Management, Netherlands
Registration Form
“I would like to thank the facilitator, who has a strong appropriate background, he is the proper person for this course. The lectures were very relevant to the course and highlighted the key issues in an understandable manner. Therefore, I give 5 out of 5. Thank you!” Avazkhan Zupparov, Senior Market Analyst, ENRC Marketing, Kazakhstan www.kpiinstitute.org | office@kpiinstitute.org | Balanced Scorecard Masterclass | ali.yaqoob@clavumconsulting.com
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Pre-course
This part of the learning experience is meant to ensure a smooth transition to the face to face training. You are highly encouraged to take the following steps: Forum introduction – share an introduction message to present yourself to the other course participants;
Course Overview
Learning experience
Evaluation The Learning Assessment Quiz will take place at the end of the second day of training
Inclusions
Pre-course evaluation – take a short quiz to establish the current level of knowledge; Reading in advance – go through a series of documents to better understand the core-course content. Agenda
Core Course
During the two days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies. The learning experience consists of:
Course materials: Course slides; Course notes.
Educational Resources
Applying concepts in practical exercises; Analyzing case studies and identifying solutions; Using templates to develop performance measurement tools; Sharing experiences and best practices; Assessing learning results through a final evaluation test.
After-course Additional reading – go through a series of resources to expand your content related knowledge.
Facilitator
Premium Subscription on smartKPIs.com available for 2 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted;
Course Fees
One research report from the Top 25 KPIs series;
Educational Resources Registration Form
The KPI Infographic; The qualitative report: Performance Management in 2012, 2013 and 2014; Performance Management templates: Strategy Map, Scorecard, Dashboard, Healthogram, Maturity Model, Portfolio of Initiatives.
Free access to all webinars from 2014 to 2015 Performance Management series.
www.kpiinstitute.org | office@kpiinstitute.org | Balanced Scorecard Masterclass | ali.yaqoob@clavumconsulting.com
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Course Overview
Facilitator Paul Albu
Senior Business Research Specialist Paul Albu is a Senior Business Research Specialist at The KPI Institute, the global authority on Key Performance Indicators research and education.
Some of Paul`s most significant projects include designing the two main courses of The KPI Institute, Strategy and Business Planning and Balanced Scorecard Management System, along with aligning organizational job descriptions and evaluations with competencebased recruitment. He has also authored a white paper on organizational performance.
Paul holds tertiary qualifications in Business Administration. Paul’s educational and professional background is complemented by an International Certificate in KPI Management granted by The KPI Institute (May 2014), and the participation in a series of international seminars and business simulations, such as “Friday Night at the ER”, organized by The KPI Institute (2013) and “Gold of the desert Kings”, organized by Trendconsult (2012).
Irene Beh Ai Ling, Telekom Malaysia, Malaysia Educational Resources
As a facilitator, Paul is certified from the National Authority of Training and Association for Talent Development. He has developed and delivered courses at both national and international levels, on topics such as: performance management, leadership, project management, product packaging and organizational development. He facilitated the learning experience of more than 500 participants, gathering an experience of over 300 training hours.
“The facilitator is a very detailed and organized person. This can be observed through the training materials and contents prepared during a training session conducted in Kuala Lumpur, Malaysia. In addition to it, he is definitely the subject matter expert in this particular field with great creativity, suggesting and guiding trainees with innovative and practical methodology which are easy to apply in the industry.”
Agenda
His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators.
Testimonials
Facilitator
“Thank you very much for very productive and informative workshop. Your talent and professionalism was superior and outstanding. Applying the general performance management process to Saudia Airlines specific environment has proven your capabilities to demonstrate the performance subject to any industry. I will not hesitate to recommend your service to anyone who needs your expertise. Thank you very much and I am looking forward to work with you in the future.” Nizar M. Ashour, Saudi Airlines, Saudi Arabia
Training Courses Catalogue 2016 Course Fees
The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management. Access the Training Courses Catalogue below for the complete training offer.
www.kpiinstitute.org | office@kpiinstitute.org | Balanced Scorecard Masterclass | ali.yaqoob@clavumconsulting.com
Registration Form
The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.
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Course Overview
Course Fees Course Date
General Fee
Two Participants
3 or More Participants
Registration Deadline
18 - 19 May
USD $621 PKR 65,000
USD $573 PKR 60,000
USD $525 PKR 55,000
15 May
*The course fee includes course materials, lunch and coffee breaks.
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.
For more details visit: The KPI Institute Store
Venue
Agenda
Accommodation
Park Lane Hotel 107 - B3-MM Alam Road Gulberg III, Lahore-54000, Pakistan
Educational Resources
Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel. We invite you to contact the event manager to enquire about special rates from the venue.
Contact Information
Facilitator
Clavum Consulting Clavum Office # 317, 3rd Floor, Enterprise Building, 1km Thokar Niaz Baig Lahore. T: +9242 3230 38 03 E: ali.yaqoob@clavumconsulting.com http://clavumconsulting.com/
Course Fees
SE Asia Division Kuala Lumpur Office Wisma UOA II 21 Jalan Pinang,
Registration Form
Unit 11-10, 50450 Kuala Lumpur, Malaysia T: +60 3 2742 1357 M: +60 11 3303 2135 office@kpiinstitute.org www.kpiinstitute.org | office@kpiinstitute.org | Balanced Scorecard Masterclass | ali.yaqoob@clavumconsulting.com
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Course Overview
Registration 3 ways to register: Online
Registration form *Please fill out all the fields below
store.kpiinstitute.org
Direct contact
Title First name
Cosmin Chindris cosmin.chindris@kpiinstitute.com T: +966 115 102 716
Telephone
Registration form Use one of the following options: Complete this form and fax it to our Australian Office at: +61 3 8395 6544 Email us with your registration details
Credit card 1. Fill in and submit the registration form available online at store.kpiinstitute.org 2. Pay by credit card using the online facility; 3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
1. Send an email containing your contact details and registration request; 2. An email confirmation containing the tax invoice and bank account details will be sent to you; 3. Proceed with the attendance fee payment by bank transfer;
5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
Job title Department Organization
Organization size
Industry Address
City
State / Province
Country
Postal Code
How did you hear about us?
Registration cancellation procedure Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure. The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.
Registration Form
4. Send through email the proof of the payment transaction completion;
Date of training course
Course Fees
Bank transfer
Training course
Facilitator
Payment:
Educational Resources
M. Ali Yaqoob ali.yaqoob@clavumconsulting.com T: +92 322 466 99 39
Last name
Agenda
Call us and we will assist you through the registration process.
If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.
www.kpiinstitute.org | office@kpiinstitute.org | Balanced Scorecard Masterclass | ali.yaqoob@clavumconsulting.com
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