Balanced Scorecard Masterclass- Lahore 2016

Balanced Scorecard Masterclass

In Parnership with:

Lahore, Pakistan 2016 edition:

18 - 19 May

Implement a Balanced Scorecard Management System to drive business performance.

3 Key Business Benefits Obtain better organizational results by developing a sound Balanced Scorecard System; Improve your decision making process by appropriately using the Balanced Scorecard; Improve the performance of your company by applying latest trend methodologies in the field of key performance indicators. “I would like to thank the facilitator, who has a strong appropriate background, he is the proper person for this course. The lectures were very relevant to the course and highlighted the key issues in an understandable manner. Therefore, I give 5 out of 5. Thank you!�

Avazkhan Zupparov, Senior Market Analyst, ENRC Marketing, Kazakhstan Info at: www.kpiinstute.org | +60 3 2742 1357 | ali.yaqoob@clavumconsulting.com | +92 322 466 99 39

Course Overview

Course Overview The Balanced Scorecard Masterclass provides participants with an in-depth synthesis of the Balanced Scorecard trends and practices.

It focuses on the essential tools and techniques that must be implemented for a successful performance management architecture.

Agenda Educational Resources

Participants profile Professionals interested in performance management resources, production, logistics, information technology and others, interested in Balanced Scorecard management system, will acquire the competencies needed to develop a Balanced Scorecard Management Architecture for their department or organization.

Top/middle/lower management professionals Executives or operational managers, regardless of their field performance in an integrated manner. The tools and resources offered as part of this training course enable managers to apply

Develop and implement a Balanced Scorecard Management Architecture by accessing international best practices in the field; Adopt a rigorous approach by getting updated with the latest trends in working with KPIs; Improve your performance measurement efficiency by practicing the best techniques to implement a reliable Balanced Scorecard System; Overcome challenges in strategy execution by implementing the Balanced Scorecard Management System;

Course Fees

of expertise, will gain the ability and knowledge to manage

Benefits

Facilitator

Professionals from different fields, such as finance, human

+

Get better visibility on the performance of you company and enable decision making through the Balanced Scorecard.

the concepts learned within their organizations, immediately after the course.

Performance management experts Professionals such as Data Analysts, Strategy Managers, learn how to better integrate the Balanced Scorecard system within

Understand fundamentals of a Performance Management System; Transpose the organizational strategy into an effective and easy-to-use Balanced Scorecard;

their organizations and how to achieve consistency by cascading

Integrate the Balanced Scorecard with other key organizational processes;

objectives and KPIs to departmental and individual levels.

Generate value from the use of KPIs in the organization.

www.kpiinstitute.org | office@kpiinstitute.org | Balanced Scorecard Masterclass | ali.yaqoob@clavumconsulting.com

Registration Form

Performance Management Officers or Performance Architects can

Learning objectives

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Course Overview

Agenda Day 1

Day 2

Understanding the Balanced Scorecard Establishment and usage of the Balanced Management System Scorecard Management System BSC in a Performance Management Context What is Performance Management?

The evolution of the BSC System, current state and emerging trends.

Architecture of a BSC Management System

Desired State of Evolution (DSOE) linking values, mission, value drivers and vision; Strategy Map - objectives as a performance road map; Performance Scorecard - reflecting strategic objectives through KPIs;

Defining the strategy - Strategy planning Environmental Scan: SWOT - PESTEL; Strategy definition; Vision and mission statement;

KPI documentation and Target setting.

BSC Management System implementation process Stages of the implementation process; Planning and deploying the implementation process; Aligning the BSC System across the organization; Technology as an enabler; Generating value with the BSC Management System Data gathering & analysis; Performance reporting with the Balanced Scorecard; Performance review meetings; Evolution of the Balanced Scorecard System.

Rashid Al Jahdhami, Lieutenant commander, Pakistan Navy, Pakistan

“The KPI Institute offers such recognitions and with Clavum consulting they offered the KPI Master Class course here in Pakistan. I took this course as a first step toward becoming a Certified KPI Professional.”

Hasnain Haider, Data Services Performance Specialist, Telenor, Pakistan

“We see the ability to understand and monitor the vital numbers behind the strategies and capabilities of our investments as vital to our competitive edge. I am confident that the course will help us to both sharpen our internal tools and to provide further value in our strategic sparring with company management.”

Course Fees

Organizational values.

Linking initiatives with the selected KPIs and objectives;

Facilitator

Portfolio of Initiatives - translating priorities into action.

KPI selection - Overview of main KPI selection techniques;

Educational Resources

Integrating performance tools as part of the BSC Management System;

Formulating objectives - SMART Objectives decomposed;

“I am thankful for being a member of such a productive and informative course. Your talent and professionalism was superior and outstanding.

Applying the general performance management process to mine organization specific environment has proven your capabilities to demonstrate the performance subject to any industry. I will not hesitate to recommend your service to anyone who needs your expertise. Thank you very much and I am looking forward to work with you in the future.”

Agenda

The role of the Balanced Scorecard in a Strategic Performance Management context;

Translating the strategy - Setting objectives, KPIs & Initiatives

Testimonials

Angus Steel, Delta Lloyd Asset Management, Netherlands

Registration Form

“I would like to thank the facilitator, who has a strong appropriate background, he is the proper person for this course.

The lectures were very relevant to the course and highlighted the key issues in an understandable manner. Therefore, I give 5 out of 5. Thank you!”

Avazkhan Zupparov, Senior Market Analyst, ENRC Marketing, Kazakhstan www.kpiinstitute.org | office@kpiinstitute.org | Balanced Scorecard Masterclass | ali.yaqoob@clavumconsulting.com

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Pre-course

This part of the learning experience is meant to ensure a smooth transition to the face to face training. You are highly encouraged to take the following steps: Forum introduction – share an introduction message to present yourself to the other course participants;

Course Overview

Learning experience

Evaluation The Learning Assessment Quiz will take place at the end of the second day of training

Inclusions

Pre-course evaluation – take a short quiz to establish the current level of knowledge; Reading in advance – go through a series of documents to better understand the core-course content.

Agenda

Core Course

During the two days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies.

The learning experience consists of:

Course materials: Course slides; Course notes.

Educational Resources

Applying concepts in practical exercises; Analyzing case studies and identifying solutions; Using templates to develop performance measurement tools; Sharing experiences and best practices; Assessing learning results through a final evaluation test.

After-course Additional reading – go through a series of resources to expand your content related knowledge.

Facilitator

Premium Subscription on smartKPIs.com available for 2 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted;

Course Fees

One research report from the Top 25 KPIs series;

Educational Resources Registration Form

The KPI Infographic; The qualitative report: Performance Management in 2012, 2013 and 2014; Performance Management templates: Strategy Map, Scorecard, Dashboard, Healthogram, Maturity Model, Portfolio of Initiatives.

Free access to all webinars from 2014 to 2015 Performance Management series.

www.kpiinstitute.org | office@kpiinstitute.org | Balanced Scorecard Masterclass | ali.yaqoob@clavumconsulting.com

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Course Overview

Facilitator Paul Albu

Senior Business Research Specialist Paul Albu is a Senior Business Research Specialist at The KPI Institute, the global authority on Key Performance Indicators research and education.

Some of Paul`s most significant projects include designing the two main courses of The KPI Institute, Strategy and Business Planning and Balanced Scorecard Management System, along with aligning organizational job descriptions and evaluations with competencebased recruitment. He has also authored a white paper on organizational performance.

Paul holds tertiary qualifications in Business Administration. Paul’s educational and professional background is complemented by an International Certificate in KPI Management granted by The KPI Institute (May 2014), and the participation in a series of international seminars and business simulations, such as “Friday Night at the ER”, organized by The KPI Institute (2013) and “Gold of the desert Kings”, organized by Trendconsult (2012).

Irene Beh Ai Ling, Telekom Malaysia, Malaysia Educational Resources

As a facilitator, Paul is certified from the National Authority of Training and Association for Talent Development. He has developed and delivered courses at both national and international levels, on topics such as: performance management, leadership, project management, product packaging and organizational development. He facilitated the learning experience of more than 500 participants, gathering an experience of over 300 training hours.

“The facilitator is a very detailed and organized person. This can be observed through the training materials and contents prepared during a training session conducted in Kuala Lumpur, Malaysia. In addition to it, he is definitely the subject matter expert in this particular field with great creativity, suggesting and guiding trainees with innovative and practical methodology which are easy to apply in the industry.”

Agenda

His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators.

Testimonials

Facilitator

“Thank you very much for very productive and informative workshop.

Your talent and professionalism was superior and outstanding. Applying the general performance management process to Saudia Airlines specific environment has proven your capabilities to demonstrate the performance subject to any industry. I will not hesitate to recommend your service to anyone who needs your expertise. Thank you very much and I am looking forward to work with you in the future.”

Nizar M. Ashour, Saudi Airlines, Saudi Arabia

Training Courses Catalogue 2016 Course Fees

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Access the Training Courses Catalogue below for the complete training offer.

www.kpiinstitute.org | office@kpiinstitute.org | Balanced Scorecard Masterclass | ali.yaqoob@clavumconsulting.com

Registration Form

The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance.

Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

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Course Overview

Course Fees Course Date

General Fee

Two Participants

3 or More Participants

Registration Deadline

18 - 19 May

USD $621 PKR 65,000

USD $573 PKR 60,000

USD $525 PKR 55,000

15 May

*The course fee includes course materials, lunch and coffee breaks.

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.

For more details visit: The KPI Institute Store

Venue

Agenda

Accommodation

Park Lane Hotel 107 - B3-MM Alam Road Gulberg III, Lahore-54000, Pakistan

Educational Resources

Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel.

We invite you to contact the event manager to enquire about special rates from the venue.

Contact Information

Facilitator

Clavum Consulting Clavum Office # 317, 3rd Floor, Enterprise Building, 1km Thokar Niaz Baig Lahore.

T: +9242 3230 38 03 E: ali.yaqoob@clavumconsulting.com http://clavumconsulting.com/

Course Fees

SE Asia Division Kuala Lumpur Office Wisma UOA II 21 Jalan Pinang,

Registration Form

Unit 11-10, 50450 Kuala Lumpur, Malaysia T: +60 3 2742 1357 M: +60 11 3303 2135 office@kpiinstitute.org www.kpiinstitute.org | office@kpiinstitute.org | Balanced Scorecard Masterclass | ali.yaqoob@clavumconsulting.com

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Course Overview

Registration 3 ways to register: Online

Registration form *Please fill out all the fields below

store.kpiinstitute.org

Direct contact

Title First name

Cosmin Chindris cosmin.chindris@kpiinstitute.com T: +966 115 102 716

Telephone

Registration form Use one of the following options: Complete this form and fax it to our Australian Office at: +61 3 8395 6544 Email us with your registration details

Credit card 1. Fill in and submit the registration form available online at store.kpiinstitute.org 2. Pay by credit card using the online facility; 3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

1. Send an email containing your contact details and registration request; 2. An email confirmation containing the tax invoice and bank account details will be sent to you; 3. Proceed with the attendance fee payment by bank transfer;

5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

Job title Department Organization

Organization size

Industry Address

City

State / Province

Country

Postal Code

How did you hear about us?

Registration cancellation procedure Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

Registration Form

4. Send through email the proof of the payment transaction completion;

Date of training course

Course Fees

Bank transfer

Training course

Facilitator

Payment:

Email

Educational Resources

M. Ali Yaqoob ali.yaqoob@clavumconsulting.com T: +92 322 466 99 39

Last name

Agenda

Call us and we will assist you through the registration process.

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

www.kpiinstitute.org | office@kpiinstitute.org | Balanced Scorecard Masterclass | ali.yaqoob@clavumconsulting.com

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