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Benchmarking Framework
ESSION
Certified Benchmarking Professional Dubai, UAE
2015 editions: 24 - 26 May
15 - 17 November
Driving superior business performance by embracing benchmarking methodologies
The KPI Institute offers you a new approach on how to meet excellent standards, by using benchmarking as a top strategy for increasing your performance. Fully documented KPIs for benchmarking studies for more than 16 functional areas and 25 industries; Referenced resources (books, articles and performance reports); A complex benchmarking plan proposal; Best practice examples from various industries; Our master trainers’ experience in training delivery, resulting in outstanding results of your organization’s benchmarking process.
3 Key Business Benefits Reach performance improvement by receiving guidance and international benchmarking expertise on conceiving and applying an optimum benchmarking plan; Achieve excellence in your organizational processes and initiatives by applying benchmarking best practices; Attain superior results by managing performance gaps based on benchmarked data. “I contacted The KPI Institute for an in-house training with my team. We found both the material and the way of explaining concepts by doing examples invaluable. I would also say that this is a great value for money if you want to build the competency within your organization.” Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia Info at: www.kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935
Course Overview
Course Overview The benchmarking methodological uniqueness is represented by the identification of those processes that lead to superior performance, followed by the analysis of the best practices behind that success. Benchmarking offers the opportunity to compare an organization’s performance against industry competitors, noting strengths, weaknesses, and different ways of executing projects.
Agenda
As successful businesses constantly focus on improving the quality of their processes, products and services, benchmarking comes as one of the best approaches in achieving innovative ideas and superior procedures within the organization, through finding and implementing best practices. In order to ensure a successful benchmarking study, professionals should not only become familiar with how to drive a good selection of the variables to be measured, but also how to determine the comparison compatibility of the measured processes and allocate the resources accordingly.
Testimonials “This is a very interesting course and useful in practice. I would recommend it to everyone in my company.”
Snehal Kaware, Takreer, UAE
Zeinab Hassan, Warda, Supreme Council of Health, Qatar
Persons interested in benchmarking practices, data analysis and comparison, as well as performance improvement. Entrepreneurs, analysts and professionals from different fields, interested in acquiring the knowledge needed to understand benchmarking processes and methodologies.
Experts from both delivery and support functions such as finance, accounting, project management, human resources, sales, marketing, logistics, quality control and improvement, strategy/planning and operations.
Benefits
Improve your organizational benchmarking best practices;
processes
by
applying
Link benchmarked data to your organizational strategy and performance objectives; Set up and apply a benchmarking plan in your own organization, in order to increase competitiveness; Acquire strong competitive insights from benchmarking specialists’ experience and best practices examples to suit your organization’s reality;
Course Fees
Top/middle/lower management staff like executives, operational managers and analysts. Individuals from top/middle/lower management, regardless of their field of expertise, responsible with improving organizational performance through internal benchmarking practices.
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Facilitator
Participants profile
Educational Resources
“The content of the program is really to the point and easily customized to the needs of the Oil and Gas Industry.”
Gain professional recognition of your personal benchmarking knowledge and capabilities by obtaining the certification granted by The KPI Institute.
Learning objectives Registration Form
Associate benchmarking objectives with the organizational strategy; Design a benchmarking plan for your organization; Understand the fundamentals of data collection and analysis; Assess performance gaps according to benchmarked data; Select the relevant benchmarks and establish a monitoring process. www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional
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Course Overview
Agenda Day 1 - Introduction to Benchmarking
Day 2 - Data Collection & Analysis
Day 3 - Value Generation
9:00 - 16:30
9:00 - 16:30
9:00 - 16:00
Benchmarking Overview
Data Collection
Insight Generation
Data collection process;
The advantages of benchmarking;
Data collection instruments;
Types of benchmarking;
Secondary research;
Governance;
Questionnaire development;
Cost-Benefits analysis;
Activity: Design a questionnaire.
Stages and processes of benchmarking activities;
Data Governance
Activity: Design a benchmarking process.
Scope establishment; Purpose statement development; Benchmarking team; Organization strategies and benchmarking targets; Benchmarks identification; Benchmarking partners; Project Management techniques; Activity: Develop a benchmarking plan.
Data adjustment for benchmarking; Data quality; Value drivers and internal capabilities; Activity: Determine data quality errors.
Develop action and implementation plan; Adapting improvements; Monitor and report process; Activity: Practice on various methods for closing performance gaps. Best Practices in Benchmarking
Educational Resources
How to Develop a Benchmarking Plan
International data reporting standards;
Initiatives proposal to close performance gaps; Agenda
Definitions and terminology;
Illegal benchmarking practices; Guides, networks and resources; Examples of best practices; Activity: Elaborate a benchmarking plan.
Data Analysis Logical framework for data analysis;
Review and Certification Exam
Data comparison;
Course review;
Identification and analysis of performance gaps;
Certification Exam.
Activity: Conduct data analyses based on various methods. Facilitator
Testimonials “(…) I gained knowledge about the terms of performance management and the essential tools for a company to use in order to achieve its goals. I will spend a great effort to integrate this methodology in my company.”
Course Fees
Ayhan Aydoğmuş, Roketsan, Turkey
“(…) the feedback from the participants was gratifying and positive, and we are glad that we took the time and effort to develop such a program to meet the need of our staff for extending their knowledge in the area of KPI and all related.” Hanan Ahmed, Abdelmajeed, Supreme Council of Health, Qatar
Registration Form
“I really enjoyed going through the topics and examples. The quizzes were a really good way to check that we’ve understood and digested everything. This is a great learning and revision tool. I feel that going through this course was very useful and I will share what I have learned in this course with my colleagues.” Meshal Almotairi, Saudi Arabia
www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional
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Pre-course This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps: Needs assessment - complete a questionnaire to determine a tailored and relevant learning experience; Pre-course evaluation quiz - take a short quiz to establish the current level of knowledge; Guidance and schedule - analyze a document presenting guidelines on how to maximize your learning experience;
Expectations - share your expectations regarding the training course; Pre-requisite reading - go through a series of documents to better understand the core-course content.
Core course
The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a: Certificate of Completion: after completing pre-course activities and passing the Certification Exam; Certificate of Attendance: after participating at the 3 days of on-site training course; Certified Benchmarking Professional diploma: after you have successfully completed all of the 3 stages of the learning experience. We strongly recommend that you obtain the Certified Benchmarking Professional title, as this endorses your skills and knowledge related to this field.
Analyzing how to ensure a successful benchmarking study by following a well-defined process, selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps;
Inclusions
Examining practical insights for developing a benchmarking plan, along with aspects pertaining to the assessment of data collection and governance, data analysis process and benchmarking best practices;
Course materials that consist in:
Gaining both theoretical knowledge and practical skills in benchmarking research, which will enable them to start a benchmarking implementation project in their own organization.
Educational Resources
The “Certified Benchmarking Professional” training provides an interactive practicebased learning environment in which participants focus on:
Evaluation
Agenda
Forum introduction - share an introduction message to present yourself to the other course participants;
Course Overview
Learning experience
Course slides; Course notes.
Subscription to smartKPIs.com for 6 months, providing access to The learning process is not finalized when the core-course ends. Participants are required over 8000 KPI examples. to take the following steps: After-course
Action plan - create a plan for the actions and initiatives you intend to implement after the training course;
Facilitator
Forum discussions - initiate a discussion and contribute in a discussion opened by another participant;
A research report from the Top 25 KPIs series;
Free access to all webinars In-house presentation - create and submit a short PowerPoint presentation to present your from the 2014 Performance colleagues the knowledge you have accessed during the training course; Management Webinar Series Additional reading - go through a series of resources to expand your content related knowledge; for 3 months. Course Fees
Learning journal: reflect upon your 3 stages learning experience and complete a journal.
Educational Resources The KPI Infographic Catalogues: Glossary of Terms, Benchmarking Best Practices; Fact sheets: Benchmarking testimonials, Advanced data collection, Delphi analysis,
Registration Form
Conjoint analysis.
Benchmarking process architecture: Graphic representation of the main
benchmarking phases; Other Resources: Consists of articles, whitepapers or case studies relevant for benchmarking.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional
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Course Overview
Facilitator Radu Florea
Senior Data Visualization Specialist and Trainer
Also, Radu is proficient in psychological testing as he has conducted a number of over 300 assessments (including aptitude, personality, and job compatibility tests)
As a facilitator, Radu has deployed training sessions on subjects such as time management, leadership, communication, project management and culture alignment, mainly for companies in the production industry. He has also facilitated team building programs with over 100 participants. Licensed in Psychology and Sociology, Radu also owns a Master’s Degree in Human Resources, and a PHD (in progress) in Organizational Change.
Meshal Abdulrhman Alamri, Saudi Food & Drug Authority, Saudi Arabia
“The course content was very valuable and excellent. We can effectively use the information and methods provided in this course in our job.” Mariam Abdullah Al Darmaki, AMMROC, UAE
“I was really happy participating at this course. I liked the course instructor’s style in trying to give us all the knowledge and skills related to the course.”
Educational Resources
He is proficient in designing survey instruments, processing and interpreting statistical data and production benchmarking studies. He has managed the implementation of benchmarking surveys that included more than 30 companies from the automotive industry, in addition to implementing organizational surveys for approximately 40 companies, each with over 200 employees each.
“The course offers you essential tools towards better performance.”
Agenda
Radu Florea is Head of Benchmarking and Data Analysis within The KPI Institute, the global authority on Key Performance Indicators research and education. In the last four years, Radu has been involved in various HR processes from diagnosis programs, human resources audit programs, systems and process mapping, assessment centers and KPI design.
Testimonials
Ragheb Al Qirshi, Supreme Council of Health, Qatar
“Thanks for a very informative and enlightening session. Would certainly assist me in the long run to further enhance our Corporate Performance Measurement and Management.”
Facilitator
Hasniza Mohd Hassan, Multimedia Development Corporation, Malaysia
“Very dynamic and interactive course; knowledgeable and approachable course facilitator.” Arturo Cruz, Abu Dhabi Aviation, UAE
Training Courses Catalogue 2015 Course Fees
The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional
Access the Training Courses Catalogue below for the complete training offer.
Registration Form
The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and operates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators. It operates smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.
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Course Overview
Course Fees Course Date
General Fee
The KPI Institute Early Members Bird 1
24 - 26 May
$3,300 USD
$3,000 USD
15 - 17 November
$3,300 USD
$3,000 USD
Early Bird 2
2 or More Participants
Registration Deadline
$2,650 USD by February 24th
$2,800 USD by April 24th
$2,500 USD
19 May
$2,650 USD by August 14th
$2,800 USD by October 14th
$2,500 USD
10 November
Venue
Accommodation
Dusit Thani, 133, Sheikh Zayed Road, Dubai, UAE
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.
Agenda
*The course fee includes course materials, lunch and coffee breaks.
For more details visit: The KPI Institute Store Official Course Webpage
Follow us on:
We invite you to contact the event manager to enquire about special rates from the venue.
/smartKPIs
Educational Resources
Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel.
/the-kpi-institute /kpiinstitute
Organize this training course in-house Facilitator
If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.
Middle East Division
SE Asia Division
Headquarters
Sibiu City Center Somesului Street, No. 3 - 550003 Sibiu, Romania T: +40 3 6942 6935 M: +40 7 4706 0997 office@kpiinstitute.org
The Fairmont Dubai Suite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAE T: +971 4 311 6556 M: +971 55 787 6427 office@kpiinstitute.org
Wisma UOA II 21 Jalan Pinang, Unit 11-10, 50450 Kuala Lumpur, Malaysia T: +60 3 2742 1357 M: +60 11 3303 2135 office@kpiinstitute.org
Life.lab Building 198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, Australia T: +61 3 9028 2223 M: +61 4 2456 8088 office@kpiinstitute.org
Sibiu Office
Dubai Office
Kuala Lumpur Office
Course Fees
European Division
Melbourne Office
Registration Form
Operated by Connected Performance Training Institute under DED Trade License number 718620 www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional
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Course Overview
Registration 3 ways to register: Online
Registration form *Please fill out all the fields below
store.kpiinstitute.org
Direct contact
Title First name
Teodora Gorski teo.gorski@kpiinstitute.com T: +971 4 311 6556
Telephone
Registration form Use one of the following options: Complete this form and fax it to our Dubai Office at: +971 4 332 8810 Email us with your registration details
Credit card 1. Fill in and submit the registration form available online at store.kpiinstitute.org 2. Pay by credit card using the online facility; 3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
1. Send an email containing your contact details and registration request; 2. An email confirmation containing the tax invoice and bank account details will be sent to you; 3. Proceed with the attendance fee payment by bank transfer;
5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
Job title Department Organization
Organization size
Industry Address
City
State / Province
Country
Postal Code
How did you hear about us?
Registration cancellation procedure Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure. The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.
Registration Form
4. Send through email the proof of the payment transaction completion;
Date of training course
Course Fees
Bank transfer
Training course
Facilitator
Payment:
Educational Resources
Alexandru Muntean alex.muntean@kpiinstitute.com M: +40 7 4706 0997
Last name
Agenda
Call us and we will assist you through the registration process.
If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional
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