Kuala Lumpur Benchmarking Professional Certfication 2015

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Benchmarking Framework

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Certified Benchmarking Professional Kuala Lumpur, Malaysia 2015 editions: 20 - 22 May

11 - 13 November

Recover up to 100% of training costs via the Human Resources Development Fund The HRDF starts the up-skilling of Malaysian workforce by allowing employers to receive financial assistance up to 100% to cover the training cost incurred, at both regional and international level. For terms and conditions please refer to page 6.

Driving superior business performance by embracing benchmarking methodologies

The KPI Institute offers you a new approach on how to meet excellent standards, by using benchmarking as a top strategy for increasing your performance.

Fully documented KPIs for benchmarking studies for more than 16 functional areas and 25 industries; Referenced resources (books, articles and performance reports); A complex benchmarking plan proposal; Best practice examples from various industries; Our master trainers’ experience in training delivery, resulting in outstanding results of your organization’s benchmarking process.

3 Key Business Benefits Reach performance improvement by receiving guidance and international benchmarking expertise on conceiving and applying an optimum benchmarking plan; Achieve excellence in your organizational processes and initiatives by applying benchmarking best practices; Attain superior results by managing performance gaps based on benchmarked data.

“I contacted The KPI Institute for an in-house training with my team. We found both the material and the way of explaining concepts by doing examples invaluable. I would also say that this is a great value for money if you want to build the competency within your organization.”

Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia Info at: www.kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935

Course Overview

Course Overview The benchmarking methodological uniqueness is represented by the identification of those processes that lead to superior performance, followed by the analysis of the best practices behind that success. Benchmarking offers the opportunity to compare an organization’s performance against industry competitors, noting strengths, weaknesses, and different ways of executing projects.

Agenda

As successful businesses constantly focus on improving the quality of their processes, products and services, benchmarking comes as one of the best approaches in achieving innovative ideas and superior procedures within the organization, through finding and implementing best practices.

In order to ensure a successful benchmarking study, professionals should not only become familiar with how to drive a good selection of the variables to be measured, but also how to determine the comparison compatibility of the measured processes and allocate the resources accordingly.

Testimonials “Very interested and pleased with the course. I would recommend to senior colleagues.”

Snehal Kaware, Takreer, UAE

Will Barr, GLL, UK

Persons interested in benchmarking practices, data analysis and comparison, as well as performance improvement.

Entrepreneurs, analysts and professionals from different fields, interested in acquiring the knowledge needed to understand benchmarking processes and methodologies.

Experts from both delivery and support functions such as finance, accounting, project management, human resources, sales, marketing, logistics, quality control and improvement, strategy/planning and operations.

Benefits

Improve your organizational benchmarking best practices;

processes

by

applying

Link benchmarked data to your organizational strategy and performance objectives; Set up and apply a benchmarking plan in your own organization, in order to increase competitiveness; Acquire strong competitive insights from benchmarking specialists’ experience and best practices examples to suit your organization’s reality;

Course Fees

Top/middle/lower management staff like executives, operational managers and analysts. Individuals from top/middle/lower management, regardless of their field of expertise, responsible with improving organizational performance through internal benchmarking practices.

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Facilitator

Participants profile

Educational Resources

“The content of the program is really to the point and easily customized to the needs of the Oil and Gas Industry.”

Gain professional recognition of your personal benchmarking knowledge and capabilities by obtaining the certification granted by The KPI Institute.

Learning objectives Registration Form

Associate benchmarking objectives with the organizational strategy; Design a benchmarking plan for your organization; Understand the fundamentals of data collection and analysis; Assess performance gaps according to benchmarked data; Select the relevant benchmarks and establish a monitoring process. www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional

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Course Overview

Agenda Day 1 - Introduction to Benchmarking Benchmarking Overview

Day 2 - Data Collection & Analysis Data Collection

Insight Generation

Data collection process;

The advantages of benchmarking;

Data collection instruments;

Types of benchmarking;

Secondary research;

Governance;

Questionnaire development;

Cost-Benefits analysis;

Activity: Design a questionnaire.

Stages and processes of benchmarking activities;

Data Governance

How to Develop a Benchmarking Plan Purpose statement development; Benchmarking team; Organization strategies and benchmarking targets; Benchmarks identification; Benchmarking partners; Project Management techniques; Activity: Develop a benchmarking plan.

Data adjustment for benchmarking; Data quality; Value drivers and internal capabilities; Activity: Determine data quality errors.

Develop action and implementation plan; Adapting improvements; Monitor and report process; Activity: Practice on various methods for closing performance gaps.

Best Practices in Benchmarking Illegal benchmarking practices; Guides, networks and resources;

Educational Resources

Scope establishment;

International data reporting standards;

Initiatives proposal to close performance gaps;

Agenda

Definitions and terminology;

Activity: Design a benchmarking process.

Day 3 - Value Generation

Examples of best practices; Activity: Elaborate a benchmarking plan.

Data Analysis Logical framework for data analysis;

Review and Certification Exam

Data comparison;

Course review;

Identification and analysis of performance gaps;

Certification Exam.

Activity: Conduct data analyses based on various methods.

Facilitator

Testimonials “(…) I gained knowledge about the terms of performance management and the essential tools for a company to use in order to achieve its goals. I will spend a great effort to integrate this methodology in my company.”

Course Fees

Ayhan Aydoğmuş, Roketsan, Turkey

“We see the ability to understand and monitor the vital numbers behind the strategies and capabilities of our investments as vital to our competitive edge. I am confident that the course will help us to both sharpen our internal tools and to provide further value in our strategic sparring with company management.”

Angus Steel, Delta Lloyd Asset Management, Netherlands

Registration Form

“The course content was incentivizing and very specific in the same time. I liked the practical part, it illustrated the information in a very clear way and helped for better understanding.”

Rahma Al-Ismaili, Rural Areas Electricity Company (RAECO), Oman

www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional

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Pre-course This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps: Needs assessment - complete a questionnaire to determine a tailored and relevant learning experience; Pre-course evaluation quiz - take a short quiz to establish the current level of knowledge; Guidance and schedule - analyze a document presenting guidelines on how to maximize your learning experience;

Expectations - share your expectations regarding the training course; Pre-requisite reading - go through a series of documents to better understand the core-course content.

Core course

The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a: Certificate of Completion: after completing pre-course activities and passing the Certification Exam; Certificate of Attendance: after participating at the 3 days of on-site training course; Certified Benchmarking Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly recommend that you obtain the Certified Benchmarking Professional title, as this endorses your skills and knowledge related to this field.

Analyzing how to ensure a successful benchmarking study by following a well-defined process, selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps;

Inclusions

Examining practical insights for developing a benchmarking plan, along with aspects pertaining to the assessment of data collection and governance, data analysis process and benchmarking best practices;

Course materials that consist in:

Gaining both theoretical knowledge and practical skills in benchmarking research, which will enable them to start a benchmarking implementation project in their own organization.

After-course

Forum discussions - initiate a discussion and contribute in a discussion opened by another participant;

Course slides; Course notes.

Premium Subscription on smartKPIs.com available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted

Action plan - create a plan for the actions and initiatives you intend to implement after the training course;

One research report from the Top 25 KPIs series;

In-house presentation - create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course;

Free access to all webinars from the 2014 Performance Management series for 3 months.

Additional reading - go through a series of resources to expand your content related knowledge;

Facilitator

The learning process is not finalized when the core-course ends. Participants are required to take the following steps:

Educational Resources

The “Certified Benchmarking Professional” training provides an interactive practicebased learning environment in which participants focus on:

Evaluation

Agenda

Forum introduction - share an introduction message to present yourself to the other course participants;

Course Overview

Learning experience

Course Fees

Learning journal: reflect upon your 3 stages learning experience and complete a journal.

Educational Resources The KPI Infographic Catalogues: Glossary of Terms, Benchmarking Best Practices; Fact sheets: Benchmarking testimonials, Advanced data collection, Delphi analysis,

Registration Form

Conjoint analysis.

Benchmarking process architecture: Graphic representation of the main

benchmarking phases; Other Resources: Consists of articles, whitepapers or case studies relevant for benchmarking.

www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional

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Course Overview

Facilitator Andrada-Iulia Ghețe

Senior Benchmarking Specialist Andrada is Senior Benchmarking Specialist and certified trainer within The KPI Institute.

Andrada is also a PhD candidate in Engineering and Management and discovered her passion for research during her Masters studies at the Technical University of Munich, where she obtained a degree of Master of Science in Consumer Affairs and conducted various research on behavioral marketing, strategy and leadership.

“This is one of the best programs regarding performance management, I have ever attended. I highly recommend this training for any manager who wants to manage his/her business in the right way.”

Perviz Aslani, EMBAWOOD, Azerbaijan

“A powerful insight into your hidden potential that can drive you to a high level of excellence.”

Alassane B. Ndiaye, Qalinca, Belgium

“I would rate the training 10 out of 10 and highly recommend it to others. The facilitator managed to get excellent group interaction right from the beginning, the course was interesting, informative and very well presented.”

Facilitator

She is internationally certified in working with KPIs and regularly attends international conferences, where she publishes research articles in management field. She is also a seminar lecturer of Human Resources Management and successfully completed the Master Trainer Program facilitated by The Association for Talent Development (ATD).

Gavin Haberfield, Department of Treasury and Finance, Australia

Educational Resources

Her work experience acquired in consulting and account management significantly improved her communication and negotiation capabilities. Also, as an employee of Allianz Global Corporate & Specialty Munich, she developed project management skills and acknowledged the importance of cultural differences management in a multinational with a diverse working environment.

“Particularly adept at building and sharing knowledge... creativity, research and exemplary stakeholder management skills were essential to success.”

Agenda

Andrada is coordinating the Benchmarking capability of The KPI Institute and is responsible for the first benchmarking project of the company, which seeks to provide a comparative analysis of the hospitals’ performance in the GCC States. Moreover, she is in charge with developing and delivering courses both on Benchmarking and Cross-cultural Management, and research activities which involve documenting KPIs in various functional areas and industries. Andrada is also one of the active editors of the Performance Magazine, publishing articles in the field of performance management.

Testimonials

Mohamed Salah El-Dein, Salehiya Medical, Saudi Arabia

Training Courses Catalogue 2015 Course Fees

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional

Access the Training Courses Catalogue below for the complete training offer.

Registration Form

The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and operates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators. It operates smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.

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Course Overview

Course Fees Course Date

General Fee

The KPI Institute Early Members Bird 1

24 - 26 May

$2,990 USD

$2,890 USD

11 - 13 November

$2,990 USD

$2,890 USD

Early Bird 2

2 or More Participants

Registration Deadline

$2,590 USD

by February 24th

$2,790 USD

by April 24th

$2,450 USD

19 May

$2,590 USD

by August 11th

$2,790 USD

by October 11th

$2,450 USD

6 November

Venue

Accommodation

Istana Hotel, 73, Jalan Raja Chulan, Kuala Lumpur, Malaysia

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.

Organize this training course in-house

Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel.

Follow us on:

We invite you to contact the event manager to enquire about special rates from the venue.

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For more details visit: The KPI Institute Store Official Course Webpage

Educational Resources

If you have a group of five or more to train you can save time and money by running this training course in-house.

Use the contact details provided below to request a customized offer from one of our training solution specialists.

Agenda

*The course fee includes course materials, lunch and coffee breaks.

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Human Resources Development Fund (HRDF) Information Facilitator

The HRDF starts the up-skilling of Malaysian workforce by allowing employers to receive financial assistance up to 100% to cover the training cost incurred, at both regional and international level.

The increasing number of requests for performance improvement projects within your region has upgraded our services offering, bringing you the opportunity to acquire both the theoretical knowledge and practical skills for working with KPIs, now available to you through the HRDF program!

You can claim from the HRDF the following:

Course Fees

Course fees Daily allowance: should cover participants’ meals, land transportation & accommodation Airfare (If applicable)

Please click here for more info

European Division

Middle East Division

SE Asia Division Kuala Lumpur Office

Melbourne Office

Sibiu City Center Somesului Street, No. 3 - 550003 Sibiu, Romania T: +40 3 6942 6935 M: +40 7 4706 0997 office@kpiinstitute.org

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Wisma UOA II 21 Jalan Pinang, Unit 11-10, 50450 Kuala Lumpur, Malaysia T: +60 3 2742 1357 M: +60 11 3303 2135 office@kpiinstitute.org

Life.lab Building 198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, Australia T: +61 3 9028 2223 M: +61 4 2456 8088 office@kpiinstitute.org

Sibiu Office

Dubai Office

Registration Form

www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional

Headquarters

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Course Overview

Registration 3 ways to register: Online

Registration form *Please fill out all the fields below

store.kpiinstitute.org

Direct contact

Title First name

Oana Gavril oana.gavril@kpiinstitute.com M: +60 11 3303 2135

Telephone

Registration form Use one of the following options:

Email Training course Date of training course Job title

Complete this form and fax it to our Australian Office at: +61 3 8395 6544

Department

Email us with your registration details

Organization

Credit card 1. Fill in and submit the registration form available online at store.kpiinstitute.org 2. Pay by credit card using the online facility; 3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

1. Send an email containing your contact details and registration request; 2. An email confirmation containing the tax invoice and bank account details will be sent to you; 3. Proceed with the attendance fee payment by bank transfer;

5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

Address

City

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How did you hear about us?

Registration cancellation procedure Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

Registration Form

4. Send through email the proof of the payment transaction completion;

Industry

Course Fees

Bank transfer

Organization size

Facilitator

Payment:

Educational Resources

Sasikala Annamalai sasikala.annamalai@kpiinstitute.com T: +60 3 2742 1357

Last name

Agenda

Call us and we will assist you through the registration process.

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional

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