Certified Benchmarking Professional- Kuala Lumpur 2016

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Certified Benchmarking Professional Kuala Lumpur, Malaysia 2016 editions: 14 - 16 November

Recover up to 100% of training costs via the Human Resources Development Fund The HRDF starts the up-skilling of Malaysian workforce by allowing employers to receive financial assistance up to 100% to cover the training cost incurred, at both regional and international level. For terms and conditions please refer to page 6.

Driving superior business performance by embracing benchmarking methodologies

The KPI Institute offers you a new approach on how to meet excellent standards, by using benchmarking as a top strategy for increasing your performance.

Fully documented KPIs for benchmarking studies for more than 16 functional areas and 25 industries; Referenced resources (books, articles and performance reports); A complex benchmarking plan proposal; Best practice examples from various industries; Our master trainers’ experience in training delivery, resulting in outstanding results of your organization’s benchmarking process.

3 Key Business Benefits Reach performance improvement by receiving guidance and international benchmarking expertise on conceiving and applying an optimum benchmarking plan; Achieve excellence in your organizational processes and initiatives by applying benchmarking best practices; Attain superior results by managing performance gaps based on benchmarked data.

“I would highly recommend this course as it covers all the important aspects of KPIs in which can be applied in real life.”

Dk Siti Bazilah Pg Hj Zahari, Manager Trainee, Autoriti Monetari Brunei Darussalam, Brunei

Info at: www.kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935

Course Overview

Course Overview The benchmarking methodological uniqueness is represented by the identification of those processes that lead to superior performance, followed by the analysis of the best practices behind that success. Benchmarking offers the opportunity to compare an organization’s performance against industry competitors, noting strengths, weaknesses, and different ways of executing projects.

Agenda

As successful businesses constantly focus on improving the quality of their processes, products and services, benchmarking comes as one of the best approaches in achieving innovative ideas and superior procedures within the organization, through finding and implementing best practices.

In order to ensure a successful benchmarking study, professionals should not only become familiar with how to drive a good selection of the variables to be measured, but also how to determine the comparison compatibility of the measured processes and allocate the resources accordingly.

Testimonials

Dy Chetra, Financial Controller, Cellcard, Cambodia

Persons interested in benchmarking practices, data analysis and comparison, as well as performance improvement.

Entrepreneurs, analysts and professionals from different fields, interested in acquiring the knowledge needed to understand benchmarking processes and methodologies.

Experts from both delivery and support functions such as finance, accounting, project management, human resources, sales, marketing, logistics, quality control and improvement, strategy/planning and operations.

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Benefits

Improve your organizational benchmarking best practices;

processes

by

applying

Link benchmarked data to your organizational strategy and performance objectives; Set up and apply a benchmarking plan in your own organization, in order to increase competitiveness; Acquire strong competitive insights from benchmarking specialists’ experience and best practices examples to suit your organization’s reality;

Course Fees

Top/middle/lower management staff like executives, operational managers and analysts. Individuals from top/middle/lower management, regardless of their field of expertise, responsible with improving organizational performance through internal benchmarking practices.

Malik Murad Ali, IT Director, MYDIN, Kuala Lumpur

Facilitator

Participants profile

“Finally, a professionally run course on KPI and scorecards development. It was a brilliant workshop and enjoyed every minute of it. Thank you, thank you.”

Educational Resources

“The course content is quite comprehensive and provides step by step instructions on implementing KPIs either at the organizational or departmental level.”

Gain professional recognition of your personal benchmarking knowledge and capabilities by obtaining the certification granted by The KPI Institute.

Learning objectives Registration Form

Associate benchmarking objectives with the organizational strategy; Design a benchmarking plan for your organization; Understand the fundamentals of data collection and analysis; Assess performance gaps according to benchmarked data; Select the relevant benchmarks and establish a monitoring process. www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional

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Course Overview

Agenda Day 1 - Introduction to Benchmarking

Day 2 - Data Collection & Analysis

Day 3 - Value Generation

9:00 - 17:00

9:00 - 17:00

9:00 - 16:45

Benchmarking Overview

Data Collection

Insight Generation

Data collection process;

The advantages of benchmarking;

Data collection instruments;

Types of benchmarking;

Secondary research;

Governance;

Questionnaire development;

Cost-Benefits analysis;

Activity: Design a questionnaire.

Stages and processes of benchmarking activities;

Data Governance

Activity: Design a benchmarking process.

Scope establishment; Purpose statement development; Benchmarking team; Organization strategies and benchmarking targets; Benchmarks identification; Benchmarking partners; Project Management techniques; Activity: Develop a benchmarking plan.

Data adjustment for benchmarking; Data quality; Value drivers and internal capabilities; Activity: Determine data quality errors.

Develop action and implementation plan; Adapting improvements; Monitor and report process; Activity: Practice on various methods for closing performance gaps.

Best Practices in Benchmarking

Educational Resources

How to Develop a Benchmarking Plan

International data reporting standards;

Initiatives proposal to close performance gaps; Agenda

Definitions and terminology;

Illegal benchmarking practices; Guides, networks and resources; Examples of best practices; Activity: Elaborate a benchmarking plan.

Data Analysis Logical framework for data analysis;

Review and Certification Exam

Data comparison;

Course review;

Identification and analysis of performance gaps;

Certification Exam.

Activity: Conduct data analyses based on various methods.

Facilitator

Testimonials

Course Fees

“I highly enjoyed the course. Even though I’ve attended KPI courses before, it was a great refresher as it relates directly with my current job. The flow of the content was done systematically and was easy to be understood. I highly recommend this course to the colleagues as the content is extremely useful to be applied in the Public Sector. Especially those who are having issues coming up with or implementing performance measures in their organization.”

Nadzri Yahya, Senior Special Duties Officer, Prime Minister’s Office, Brunei

Registration Form

“I liked the way the content was structured. Even though it was rich and there were many topics to discuss, sessions and the days were not too long, as it usually happens in similar workshops. I am definitely going to recommend this training to everyone interested in seeing real progress in the area of Performance Management.”

Hanan A. Abdelmajeed, Head Corporate & Individual Performance Management, Supreme Council of Health, Kuala Lumpur

www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional

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Pre-course This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps: Needs assessment - complete a questionnaire to determine a tailored and relevant learning experience; Pre-course evaluation quiz - take a short quiz to establish the current level of knowledge; Guidance and schedule - analyze a document presenting guidelines on how to maximize your learning experience;

Expectations - share your expectations regarding the training course; Pre-requisite reading - go through a series of documents to better understand the core-course content.

Core course

Analyzing how to ensure a successful benchmarking study by following a well-defined process, selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps; Examining practical insights for developing a benchmarking plan, along with aspects pertaining to the assessment of data collection and governance, data analysis process and benchmarking best practices; Gaining both theoretical knowledge and practical skills in benchmarking research, which will enable them to start a benchmarking implementation project in their own organization.

After-course

The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a: Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam; Certificate of Attendance (hard copy): after participating at the 3 days of onsite training course; CertifiedBenchmarkingProfessionaldiploma (hard copy): after successfully completing all of the 3 stages of the learning experience.

We strongly recommend that you obtain the Certified Benchmarking Professional title, as this endorses your skills and knowledge related to this field.

Inclusions Course materials that consist in: Course slides; Course notes.

The course fee covers the cost of the certification process, valued at $350, ensuring a smooth certification system.

Action plan - create a plan for the actions and initiatives you intend to implement after the training course;

A research report from the Top 25 KPIs series;

Facilitator

Forum discussions - initiate a discussion and contribute in a discussion opened by another participant;

Premium Subscription on smartKPIs.com available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted;

The learning process is not finalized when the core-course ends. Participants are required to take the following steps:

Educational Resources

The “Certified Benchmarking Professional” training provides an interactive practicebased learning environment in which participants focus on:

Evaluation

Agenda

Forum introduction - share an introduction message to present yourself to the other course participants;

Course Overview

Learning experience

Free access to all webinars from the 2014 to 2015 Performance Additional reading - go through a series of resources to expand your content related knowledge; Management Webinar Series.

In-house presentation - create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course;

Course Fees

Learning journal: reflect upon your 3 stages learning experience and complete a journal.

Educational Resources The KPI Infographic Catalogues: Glossary of Terms, Benchmarking Best Practices; Fact sheets: Benchmarking testimonials, Advanced data collection, Delphi analysis,

Registration Form

Conjoint analysis.

Benchmarking process architecture: Graphic representation of the main

benchmarking phases; Other Resources: Consists of articles, whitepapers or case studies relevant for benchmarking.

www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional

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Course Overview

Facilitator Andrada-Iulia Ghețe Head of Innovation

Andrada Ghețe is the Head of Innovation and certified trainer within The KPI Institute, a research institute specialized in business performance.

Andrada is currently coordinating the Innovation capability of The KPI Institute and is also responsible with developing and delivering courses both on Benchmarking and Innovation Performance. Moreover, she also conducts research activities, which involve documenting KPIs in various functional areas and industries and is one of the active editors of the Performance Magazine, publishing articles in the field of Innovation.

She gained her experience in challenging environments within multinational companies, such as Allianz Global Corporate & Specialty Munich, where she developed strong communication and negotiation skills, along with a sense of rigorous project planning.

Moreover, the educational experience acquired during her Masters at Technical University of Munich enabled Andrada to be creative and develop great research skills.

“Thanks for a very informative and enlightening session. It would certainly assist me in the long run, to further enhance our corporate performance measurement and management.”

Hasniza Mohd Hassan, Senior Manager, Multimedia Development Corporation, Malaysia

“What I’ve learned from the course is very useful for me as we are in the process of establishing new KPIs for our group.”

On-gard Wijitjitlert, Business Development Manager, Kingfisher Holdings, Thailand

“This course is really good and important to improve organizations’ activity and bring it to success.”

Facilitator

Andrada is also a PhD candidate in Engineering and Management and a seminar lecturer of Human Resources Management and Manufacturing Systems Engineering. She has published more than 10 scientific articles for international conferences, as a result of her academic research activities, in fields ranging from engineering and performance management to marketing and education.

Mohd. Norazlin Bin Dato Paduka Haji Kassim, Senior Training Officer, Civil Service Institute, Brunei

Educational Resources

She is professionally certified in project management, in working with KPIs and successfully completed the Master Trainer Program facilitated by The Association for Talent Development (ATD).

“This course is very good and it is a useful tool that can improve the KPIs setting process for me and my colleagues.”

Agenda

Boasting solid international professional experience, she is an engineer specialized in business research, performance management, process improvement, as well as training and course development.

Testimonials

Bunnet Som, Cellcard, Cambodia

Training Courses Catalogue 2016

Course Fees

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Access the Training Courses Catalogue below for the complete training offer.

www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional

Registration Form

The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance.

Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

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Course Overview

Course Fees Course Date

General Fee

The KPI Institute Early Members Bird 1

14 -16 November

$2,350 USD

$2,250 USD

$1,850 USD

by August 14th

Early Bird 2

2 or More Participants

Registration Deadline

$2,050 USD

by October 14th

$1,750 USD

11 November

*The course fee includes course materials, lunch and coffee breaks.

Accommodation

Park Royal Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.

Organize this training course in-house

Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel.

Follow us on:

We invite you to contact the event manager to enquire about special rates from the venue.

/smartKPIs

The KPI Institute Store Official Course Webpage

/the-kpi-institute Educational Resources

If you have a group of five or more to train you can save time and money by running this training course in-house.

Use the contact details provided below to request a customized offer from one of our training solution specialists.

For more details visit:

Agenda

Venue

/kpiinstitute

Human Resources Development Fund (HRDF) Information The HRDF starts the up-skilling of Malaysian workforce by allowing employers to receive financial assistance up to 100% to cover the training cost incurred, at both regional and international level.

Facilitator

The increasing number of requests for performance improvement projects within your region has upgraded our services offering, bringing you the opportunity to acquire both the theoretical knowledge and practical skills for working with KPIs, now available to you through the HRDF program!

You can claim from the HRDF the following: Course fees Daily allowance: should cover participants’ meals, land transportation & accommodation Airfare (If applicable)

Please click here for more info

Middle East Division

SE Asia Division

Headquarters

Sibiu City Center Somesului Street, No. 3 - 550003 Sibiu, Romania T: +40 3 6942 6935 M: +40 7 4706 0997 office@kpiinstitute.org

The Fairmont Dubai Suite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAE T: +971 4 311 6556 M: +971 55 787 6427 office@kpiinstitute.org

Wisma UOA II 21 Jalan Pinang, Unit 11-10, 50450 Kuala Lumpur, Malaysia T: +60 3 2742 1357 M: +60 11 3303 2135 office@kpiinstitute.org

Life.lab Building 198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, Australia T: +61 3 9028 2223 M: +61 4 2456 8088 office@kpiinstitute.org

Sibiu Office

Dubai Office

Kuala Lumpur Office

Melbourne Office

Registration Form

www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional

Course Fees

European Division

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Course Overview

Registration 3 ways to register: Online

Registration form *Please fill out all the fields below

store.kpiinstitute.org

Direct contact

Title First name

Oana Gavril oana.gavril@kpiinstitute.com M: +60 11 3303 2135

Telephone

Registration form Use one of the following options:

Email Training course Date of training course Job title

Complete this form and fax it to our Australian Office at: +61 3 8395 6544

Department

Email us with your registration details

Organization

Credit card 1. Fill in and submit the registration form available online at store.kpiinstitute.org 2. Pay by credit card using the online facility; 3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

1. Send an email containing your contact details and registration request; 2. An email confirmation containing the tax invoice and bank account details will be sent to you; 3. Proceed with the attendance fee payment by bank transfer;

5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

Address

City

State / Province

Country

Postal Code

How did you hear about us?

Registration cancellation procedure Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

Registration Form

4. Send through email the proof of the payment transaction completion;

Industry

Course Fees

Bank transfer

Organization size

Facilitator

Payment:

Educational Resources

Sasikala Annamalai sasikala.annamalai@kpiinstitute.com T: +60 3 2742 1357

Last name

Agenda

Call us and we will assist you through the registration process.

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

www.kpiinstitute.org | office@kpiinstitute.org | Certified Benchmarking Professional

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