Kuwait - Certified Benchmarking Professional

CE

RT I F I E D

C-B

BENCHMARKING

v 1.0 2015

OF

A

L

PR

Benchmarking Framework

ESSION

Certified Benchmarking Professional

In Parnership with:

Kuwait 2016 edition: 28 - 30 August

Driving superior business performance by embracing benchmarking methodologies

The KPI Institute offers you a new approach on how to meet excellent standards, by using benchmarking as a top strategy for increasing your performance.

Fully documented KPIs for benchmarking studies for more than 16 functional areas and 25 industries; Referenced resources (books, articles and performance reports); A complex benchmarking plan proposal; Best practice examples from various industries; Our master trainers’ experience in training delivery, resulting in outstanding results of your organization’s benchmarking process.

3 Key Business Benefits Reach performance improvement by receiving guidance and international benchmarking expertise on conceiving and applying an optimum benchmarking plan; Achieve excellence in your organizational processes and initiatives by applying benchmarking best practices; Attain superior results by managing performance gaps based on benchmarked data. „I found the course very beneficial and informative in terms of standardizing terminologies, definitions, documentations and other aspects of performance measurement. Since we have limited performance measurement tools in our organization, the course was a very good start to initiate a program for building a comprehensive performance measurement system in our bank. It’s highly recommended for startup initiatives and for those who want to brush up their systems.”

Faiqa Janahi, Bahrain Islamic Bank, Bahrain Info at: www.kpiinstute.org | office@kpiinstitute.org | +971 4 311 6556 | kpi@resilienceand.co.uk | +965 600 36963

Course Overview

Course Overview The benchmarking methodological uniqueness is represented by the identification of those processes that lead to superior performance, followed by the analysis of the best practices behind that success. Benchmarking offers the opportunity to compare an organization’s performance against industry competitors, noting strengths, weaknesses, and different ways of executing projects.

As successful businesses constantly focus on improving the quality of their processes, products and services, benchmarking comes as one of the best approaches in achieving innovative ideas and superior procedures within the organization, through finding and implementing best practices.

Agenda

In order to ensure a successful benchmarking study, professionals should not only become familiar with how to drive a good selection of the variables to be measured, but also how to determine the comparison compatibility of the measured processes and allocate the resources accordingly.

Testimonials “It was very useful, it added value to my knowledge and it will enhance my career.”

Jasim Ali Amur Al Jabri, Occidental Petroleum Corporation (OXY), Oman

Mohamed Hegazy, Bank of Cairo, Egypt

Persons interested in benchmarking practices, data analysis and comparison, as well as performance improvement.

Entrepreneurs, analysts and professionals from different fields, interested in acquiring the knowledge needed to understand benchmarking processes and methodologies.

Experts from both delivery and support functions such as finance, accounting, project management, human resources, sales, marketing, logistics, quality control and improvement, strategy/planning and operations.

Benefits

Improve your organizational benchmarking best practices;

processes

by

applying

Link benchmarked data to your organizational strategy and performance objectives; Set up and apply a benchmarking plan in your own organization, in order to increase competitiveness; Acquire strong competitive insights from benchmarking specialists’ experience and best practices examples to suit your organization’s reality;

Course Fees

Top/middle/lower management staff like executives, operational managers and analysts. Individuals from top/middle/lower management, regardless of their field of expertise, responsible with improving organizational performance through internal benchmarking practices.

+

Facilitator

Participants profile

Educational Resources

“All sessions were very well linked together. It was a great course, one of the best courses I attended in Performance Management.”

Gain professional recognition of your personal benchmarking knowledge and capabilities by obtaining the certification granted by The KPI Institute.

Learning objectives Registration Form

Associate benchmarking objectives with the organizational strategy; Design a benchmarking plan for your organization; Understand the fundamentals of data collection and analysis; Assess performance gaps according to benchmarked data; Select the relevant benchmarks and establish a monitoring process. www.kpiinstute.org | office@kpiinstitute.org | www.resilienceand.co.uk | kpi@resilienceand.co.uk

2

Course Overview

Agenda Day 1 - Introduction to Benchmarking

Day 2 - Data Collection & Analysis

Day 3 - Value Generation

9:00 - 16:30

9:00 - 16:30

9:00 - 16:00

Benchmarking Overview

Data Collection

Insight Generation

Data collection process;

The advantages of benchmarking;

Data collection instruments;

Types of benchmarking;

Secondary research;

Governance;

Questionnaire development;

Cost-Benefits analysis;

Activity: Design a questionnaire.

Stages and processes of benchmarking activities;

Data Governance

Activity: Design a benchmarking process.

Scope establishment; Purpose statement development; Benchmarking team; Organization strategies and benchmarking targets; Benchmarks identification; Benchmarking partners; Project Management techniques; Activity: Develop a benchmarking plan.

Data adjustment for benchmarking; Data quality; Value drivers and internal capabilities; Activity: Determine data quality errors.

Develop action and implementation plan; Adapting improvements; Monitor and report process; Activity: Practice on various methods for closing performance gaps.

Best Practices in Benchmarking

Educational Resources

How to Develop a Benchmarking Plan

International data reporting standards;

Initiatives proposal to close performance gaps; Agenda

Definitions and terminology;

Illegal benchmarking practices; Guides, networks and resources; Examples of best practices; Activity: Elaborate a benchmarking plan.

Data Analysis Logical framework for data analysis;

Review and Certification Exam

Data comparison;

Course review;

Identification and analysis of performance gaps;

Certification Exam.

Activity: Conduct data analyses based on various methods.

Facilitator

Testimonials “I highly recommend this course to anyone who is willing to apply KPs in their organisation; it is definitely the best course in terms of content and delivery.”

Anfal Al Qumaish, The Institute of Public Administration, UAE

Course Fees

“The course content provides the participant with the necessary information about KPIs, in terms of components, owners and settings. Attending this course is a must for people who are working with KPIs.” Waseem Alsawan, Etisalat Emirates Telecommunications Corp., UAE

“The course content was very valuable and excellent. We can effectively use the information and methods provided in this course at our job.”

Registration Form

Mariam Abdullah Al Darmaki, AMMROC, UAE

“The content of the program is really to the point and easily coustomised to the needs of the Oil and Gas Industry.”

Snehal Kaware, Takreer, UAE

www.kpiinstute.org | office@kpiinstitute.org | www.resilienceand.co.uk | kpi@resilienceand.co.uk

3

Pre-course This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps: Needs assessment - complete a questionnaire to determine a tailored and relevant learning experience; Pre-course evaluation quiz - take a short quiz to establish the current level of knowledge; Guidance and schedule - analyze a document presenting guidelines on how to maximize your learning experience;

Expectations - share your expectations regarding the training course; Pre-requisite reading - go through a series of documents to better understand the core-course content.

Core course

Analyzing how to ensure a successful benchmarking study by following a well-defined process, selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps; Examining practical insights for developing a benchmarking plan, along with aspects pertaining to the assessment of data collection and governance, data analysis process and benchmarking best practices; Gaining both theoretical knowledge and practical skills in benchmarking research, which will enable them to start a benchmarking implementation project in their own organization.

After-course

The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a: Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam; Certificate of Attendance (hard copy): after participating at the 3 days of onsite training course; CertifiedBenchmarkingProfessionaldiploma (hard copy): after successfully completing all of the 3 stages of the learning experience.

We strongly recommend that you obtain the Certified Benchmarking Professional title, as this endorses your skills and knowledge related to this field.

Inclusions Course materials that consist in: Course slides; Course notes.

The course fee covers the cost of the certification process, valued at $350, ensuring a smooth certification system.

Action plan - create a plan for the actions and initiatives you intend to implement after the training course;

A research report from the Top 25 KPIs series;

Facilitator

Forum discussions - initiate a discussion and contribute in a discussion opened by another participant;

Premium Subscription on smartKPIs.com available for 12 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted;

The learning process is not finalized when the core-course ends. Participants are required to take the following steps:

Educational Resources

The “Certified Benchmarking Professional” training provides an interactive practicebased learning environment in which participants focus on:

Evaluation

Agenda

Forum introduction - share an introduction message to present yourself to the other course participants;

Course Overview

Learning experience

Free access to all webinars from the 2014 to 2015 Performance Additional reading - go through a series of resources to expand your content related knowledge; Management Webinar Series.

In-house presentation - create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course;

Course Fees

Learning journal: reflect upon your 3 stages learning experience and complete a journal.

Educational Resources The KPI Infographic Catalogues: Glossary of Terms, Benchmarking Best Practices; Fact sheets: Benchmarking testimonials, Advanced data collection, Delphi analysis,

Registration Form

Conjoint analysis.

Benchmarking process architecture: Graphic representation of the main

benchmarking phases; Other Resources: Consists of articles, whitepapers or case studies relevant for benchmarking.

www.kpiinstute.org | office@kpiinstitute.org | www.resilienceand.co.uk | kpi@resilienceand.co.uk

4

Course Overview

Facilitator Radu Florea

Senior Data Visualization Specialist and Trainer

Also, Radu is proficient in psychological testing as he has conducted a number of over 300 assessments (including aptitude, personality, and job compatibility tests)

As a facilitator, Radu has deployed training sessions on subjects such as time management, leadership, communication, project management and culture alignment, mainly for companies in the production industry. He has also facilitated team building programs with over 100 participants.

Licensed in Psychology and Sociology, Radu also owns a Master’s Degree in Human Resources, and a PHD (in progress) in Organizational Change.

Dhruv Goswami, Applied Corrossion Technology, UAE

“Thank you very much for a productive and informative workshop. The trainer was very organized and professional during the whole training; I will not hesitate to recommend your services to anyone who needs your expertise. Thank you very much and I am looking forward to work with you in the future.”

Educational Resources

He is proficient in designing survey instruments, processing and interpreting statistical data and production benchmarking studies. He has managed the implementation of benchmarking surveys that included more than 30 companies from the automotive industry, in addition to implementing organizational surveys for approximately 40 companies, each with over 200 employees each.

“The training on KPIs gave me the right understanding about the process, starting with identification, to KPI’s alignment, strategy and performance measurement, which will really add value to the organization.”

Agenda

Radu Florea is Head of Benchmarking and Data Analysis within The KPI Institute, the global authority on Key Performance Indicators research and education.

In the last four years, Radu has been involved in various HR processes from diagnosis programs, human resources audit programs, systems and process mapping, assessment centers and KPI design.

Testimonials

Zuhair Siddiqui, Takreer - ADNOC, UAE

“The tutor had strong knowledge about KPIs and succeeded to generate curiosity throughout the course.”

Dhruv Goswami, Applied Corrossion Technology, UAE

Facilitator

“Very dynamic and interactive course; knowledgeable and approachable course facilitator.”

Arturo Cruz, Abu Dhabi Aviation, UAE

Training Courses Catalogue 2016 Course Fees

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Access the Training Courses Catalogue below for the complete training offer.

www.kpiinstute.org | office@kpiinstitute.org | www.resilienceand.co.uk | kpi@resilienceand.co.uk

Registration Form

The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance.

Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

5

Course Overview

Course Fees Course Date

General Fee

The KPI Institute Early Members Bird 1

28 - 30 August 2016

KWD 900 / $ 3,000 USD

KWD 870 / $ 2,900 USD

KWD 795 / $ 2,650 USD by 26 May 2016

Early Bird 2

2 or More Participants

Registration Deadline

KWD 840 / $ 2,800 USD by 26 July 2016

KWD 750 / $ 2,500 USD

26 August 2016

*The course fee includes course materials, lunch and coffee breaks.

Accommodation

Courtyard Kuwait City Al Shuhada Street, P.O.Box 1216 Dasman, Kuwait City 15463 Kuwait

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.

For more details visit: The KPI Institute Store

Agenda

Venue

Official Course Webpage

Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel.

Follow us on:

We invite you to contact the event manager to enquire about special rates from the venue.

/smartKPIs

/the-kpi-institute Educational Resources

/kpiinstitute

Organize this training course in-house

Facilitator

If you have a group of five or more to train you can save time and money by running this training course in-house.

Use the contact details provided below to request a customized offer from one of our training solution specialists.

Course Fees

Middle East Division

Headquarters

The Fairmont Dubai, Suite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAE T: +971 4 311 6556 M: +971 55 787 6427 office@kpiinstitute.org

Shayma Tower Floor 10, Murgab, Omar Bin Al-Khattab Street PO Box - 5819, Kuwait City, Safat 13059, Kuwait M: +965 600 36963 kpi@resilienceand.co.uk

Dubai Office

Kuwait Office

Registration Form

Operated by Connected Performance Training Institute under DED Trade License number 718620 www.kpiinstute.org | office@kpiinstitute.org | www.resilienceand.co.uk | kpi@resilienceand.co.uk

6

Course Overview

Registration 3 ways to register: Online store.kpiinstitute.org

Direct contact

www.resilienceand.co.uk kpi@resilienceand.co.uk M: +965 600 36963

*Please fill out all the fields below

Title First name

Last name

Agenda

Call us and we will assist you through the registration process.

Registration form

Telephone Email Training course

Use one of the following options: Complete this form and fax it to our Dubai Office at: +971 4 332 8810 Email us with your registration details

Date of training course Job title Department Organization

Payment:

1. Fill in and submit the registration form available online at store.kpiinstitute.org

Organization size

Industry Facilitator

Credit card

Educational Resources

Registration form

Address

City

State / Province

Country

Postal Code

2. Pay by credit card using the online facility; 3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

1. Send an email containing your contact details and registration request; 2. An email confirmation containing the tax invoice and bank account details will be sent to you; 3. Proceed with the attendance fee payment by bank transfer;

5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

Registration cancellation procedure Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

Registration Form

4. Send through email the proof of the payment transaction completion;

Course Fees

Bank transfer

How did you hear about us?

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

www.kpiinstute.org | office@kpiinstitute.org | www.resilienceand.co.uk | kpi@resilienceand.co.uk

7