Certified Balanced Scorecard Management System Professional Dubai, UAE 2015 edition: 22 - 24 November Advance strategy execution by implementing a Balanced Scorecard Management System
3 Key Business Benefits Improve the performance of your company by practicing a sound Balanced Scorecard Management System; Ensure excellence in achieving organizational strategic objectives through a rigorous cascading process of the Balanced Scorecard Architecture across all organizational levels; Attain the company’s desired state of evolution by deploying aligned and structured performance management tools. “I contacted The KPI Institute for an in-house training with my team. We found both the material and the way of explaining concepts by doing examples invaluable. I would also say that this is a great value for money if you want to build the competency within your organization.” Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia Info at: www.kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935
Course Overview
Course Overview The training course provides you with relevant knowledge on how to develop and implement a Balanced Scorecard System. This course offers a comprehensive overview on the many benefits any organization can extract from the Balanced Scorecard System implementation.
Agenda
A highly interactive learning experience will enable you to grasp the functionality of the Balanced Scorecard, and leverage on its benefits to advance strategy execution. The course focuses on delivering all the information needed to fully comprehend the value of the Balanced Scorecard, as well as on developing the necessary skills for a successful implementation.
Educational Resources
Participants profile Professionals interested in measuring performance
Top/middle/lower management professionalsÂ
Performance measurement experts For professionals like Strategy Manager, Performance Management Officer or Performance Architect, it is important to develop competencies in designing a Balanced Scorecard Architecture, especially in terms of translating the organizational strategy into outstanding results.
Get access to a deeper understanding of the value added and functionality of the Balanced Scorecard Management System;
 Develop and implement a Balanced Scorecard Management Architecture in a standardized manner; Overcome challenges in strategy execution by implementing the Balanced Scorecard Management System; Improve strategy communication by using the Balanced Scorecard Management System; Obtain premium recognition as a Certified Balanced Scorecard Management System Professional by completing a unique international learning program.
Learning objectives
Course Fees
Executives or operational managers, regardless of their field of expertise, will gain the ability and knowledge to measure performance and maximize the value of using a sound Balanced Scorecard Management System. The tools and resources offered as part of the training course will enable managers to apply the acquired concepts within their organizations, immediately after the course.
Benefits
Facilitator
Professionals interested in Balanced Scorecard Management System from the finance, human resources, production, logistics, information technology and other fields, will acquire the competency to apply all the above-mentioned concepts in their organizations, immediately after the course.
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Comprehend fundamentals of a Performance Management System; Transpose the organizational strategy into a Balanced Scorecard Management System; Learn how to integrate the components of a Balanced Scorecard Architecture; Differentiate between objectives, KPIs, and initiatives;
Registration Form
Understand KPI selection and KPI documentation; Optimize the data gathering process.
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Course Overview
Agenda Day 2 - Understanding the BSC Management System
9:00 - 16:30
9:00 - 16:00
9:00 - 16:00
Strategy Management and BSC Overview of the Performance Management System; The role of the Balanced Scorecard; The evolution and current state of the Balanced Scorecard concept; Steps towards implementing and using a Balanced Scorecard .
Architecture of a Balanced Scorecard Management System Desired State of Evolution (DSOE): linking values, mission, value drivers, and vision; Strategy Map: objectives as a performance road map; Performance Scorecard: alignment across all sectors of the organization; Portfolio of Initiatives: translating priorities into action.
BSC deployment KPI activation and data gathering; Performance reporting with the Balanced Scorecard; Performance review meetings; Balanced Scorecard review.
Setting objectives and KPIs Objectives formulation SMART objectives decomposed KPI selection KPI documentation Initiatives definition
Developing Balanced Scorecard Performance Architecture Desired State of Evolution formulation; Strategy Map development: grouping and linking objectives according to perspectives and themes; Performance Scorecard development: defining the most relevant KPIs; Initiatives Portfolio development: identifying and prioritizing strategic initiatives.
Value added by the Balanced Scorecard Balanced Scorecard Architecture: cascading across organizational levels; BSC Management System implementation project; Key enablers: Technology and innovation.
Educational Resources
Strategic planning Vision and mission statement; Organizational values; Value drivers; Goals.
Day 3 - Implementing and using a BSC
Agenda
Day 1- Performance Management System
Review and Certification Exam Course review; Certification Exam.
Facilitator
Testimonials “Very dynamic and interactive course; knowledgeable and approachable course facilitator.” Arturo Cruz, Abu Dhabi Aviation, UAE
Course Fees
“This is a very interesting course and useful in practice. I would recommend it to everyone in my company.” Zeinab Hassan, Warda, Supreme Council of Health, Qatar
“The course content was very valuable and excellent. We can effectively use the information and methods provided in this course in our job.” Mariam Abdullah Al Darmaki, AMMROC, UAE Registration Form
“I was really happy participating at this course. I liked the course instructor’s style in trying to give us all the knowledge and skills related to the course.” Ragheb Al Qirshi, Supreme Council of Health, Qatar
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Pre-course
This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps: Needs assessment - complete a questionnaire to determine a tailored and relevant learning experience; Pre-course evaluation quiz – take a short quiz to establish the current level of knowledge; Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience;
Expectations - share your expectations regarding the training course; Pre-requisite reading - go through a series of documents to better understand the core-course content.
Core Course
Applying concepts in practical exercises; Analyzing case studies and identifying solutions; Using templates to develop performance management tools; Sharing experiences and best practices; Constantly evaluating the participants’ knowledge through short quizzes to support the certification exam.
After-course
The learning process is not finalized when the core-course ends. Participants are required to take the following steps:
Action plan - create a plan for the actions and initiatives you intend to implement after the training course; In-house presentation - create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course; Additional reading - go through a series of resources to expand your content related knowledge; Learning journal - reflect upon your 3-stage learning experience and complete a journal.
The KPI Infographic Catalogues: KPI Documentation Forms, Negative Behaviors, Targets in Practice, Dashboards, Scorecards, Graphs in Practice;
Fact sheets Desired State of Evolution, Strategy Map, Scorecard, Dashboard, KPI Definitions, KPI Selection Criteria, Performance Management Related Theories;
Video doodle: “What are KPIs, KRIs and Metrics,” “What is a Scorecard,” “What is
The qualitative reports Performance Management in 2012, 2013 and 2014
Other Resources: videos, whitepapers or case studies relevant for KPIs measurement.
Furthermore, the templates are accompanied by two manuals and two publications: Performance Dashboard Guide for Administrator; Performance Scorecard Guide for Administrator; KPIs for Human Resources Dashboard; KPIs for Human Resources Scorecard. Premium Subscription on smartKPIs.com available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted One research report from the Top 25 KPIs series; Free access to all webinars from the 2014 Performance Management series for 3 months.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Data Visualization Professional
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Registration Form
a Dashboard,” “What is a Strategy Map,” “Understanding Performance Management Systems,” “Best practices in data visualization,” “Understanding KPI Documentation Forms,” “KPI Target setting,” “KPI Selection techniques,” “KPI Data gathering and reporting”, “Aligning employee and organizational performance through the Individual Performance Management System”;
Performance Management Toolkit, containing the following templates: Desired State of Evolution; Strategy Map; Performance Scorecard; Performance Dashboard; Performance Healthogram; Performance Maturity Model; KPI Documentation Form; Initiatives Portfolio; Initiatives Documentation Form; Performance Management System Architecture; Monthly Performance Management Process; Employee Scorecard.
Course Fees
Educational Resources
Course materials that consist in: Course slides; Course notes.
Facilitator
Forum discussions - initiate a discussion and contribute to a discussion opened by another participant;
Inclusions Educational Resources
During the three days of face to face training, the course will facilitate experiential learning and ensure a high level of interactivity. Exercises enhance the development of competencies as they range from a simple matching of concepts to extensive analysis of case studies. The learning experience consists of:
The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a: Certificate of Completion: after completing pre-course activities and passing the Certification Exam; Certificate of Attendance: after participating at the 3 days of on-site training course; Certified Data Visualization Professional diploma: after you have successfully completed all of the 3 stages of the learning experience. We strongly advise to ensure your Certified Balanced Scorecard Management System Professional title, as this certifies the skills and knowledge related to the Balanced Scorecard.
Agenda
Forum introduction – share an introduction message to present yourself to the other course participants;
Course Overview
Evaluation
Learning experience
Course Overview
Facilitator Mihai Toma
Head of Professional Practice TKI MENA Mihai Toma is the Head of Professional Practice MENA at The KPI Institute. His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators.
Mihai gained a solid background in implementing performance management systems as he facilitated The KPI Institute’s establishment with strategic direction and with cascading KPIs from organizational level to individual level.
As a facilitator, Mihai developed and delivered training courses on selecting and documenting KPIs, managing individual performance, as well as The KPI Institute’s KPI Professional Certification course.
“The course content is amazing and it offers powerful information and I really thank you for the professional way of delivering the materials of the course.” Yahya Mohammed Al Yafeai, Savannah International Trading Co., Saudi Arabia
“It was a perfect training course; it indulged me with enormous knowledge of making decisions and strategically organizing our operational and performance plans. It enhances my career skills.” Anwaar Al-Falah, Kuwait Institute for Scientific Research (KISR), Kuwait
“It was a very informative course. Materials were very supportive, to the subject, explained in very nice and professional way, with many examples. Live questions, answers and the workshops were excellent.”
Facilitator
As a Certified KPI Practitioner, Mihai has advised and worked with a variety of international clients from industries such as petrochemicals, utilities, healthcare, construction materials production, pension funds, food production and professional services. Among the most important clients Mihai has worked with are CELCO, Wadi Al Jizzi Power Company (WAJPCO), ARASCO, Abu Dhabi Retirement Pensions & Benefits Fund (ADRPBF).
Ayhan Aydoğmuş, Roketsan, Turkey
Educational Resources
Mihai has been actively involved in the implementation and design of KPI operational dashboards and functional performance scorecards. He assisted in developing the performance management system architecture for The KPI Institute’s clients from various industries and functional areas.
“(…) I gained knowledge about the terms of performance management and the essential tools for a company to use in order to achieve its goals. I will spend a great effort to integrate this methodology in my company.”
Agenda
Some of Mihai’s most significant research programs have resulted in the development of several publications such as “The KPI Compendium” and the “Top 25 KPIs in 2011-2012” Report Series.
Testimonials
Saleem Ahmed Qureshi, Salehiya Trading Est., Saudi Arabia
Training Courses Catalogue 2015 Course Fees
The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management. Access the Training Courses Catalogue below for the complete training offer.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Data Visualization Professional
Registration Form
The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and operates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators. It operates smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.
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Course Overview
Course Fees Course Date
General Fee
The KPI Institute Early Members Bird 1
22 - 24 November
$3,150 USD
$3,050 USD
$2,800 USD by August 21st
Early Bird 2
2 or More Participants
Registration Deadline
$3,000 USD by October 21st
$2,650 USD
17 November
*The course fee includes course materials, lunch and coffee breaks.
Accommodation
Dusit Thani, 133, Sheikh Zayed Road, Dubai, UAE
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.
For more details visit:
Agenda
Venue
The KPI Institute Store Official Course Webpage
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Organize this training course in-house Facilitator
If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.
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Course Fees
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Course Overview
Registration 3 ways to register: Online
Registration form *Please fill out all the fields below
store.kpiinstitute.org
Direct contact
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Teodora Gorski teo.gorski@kpiinstitute.com T: +971 4 311 6556
Telephone
Registration form Use one of the following options: Complete this form and fax it to our Dubai Office at: +971 4 332 8810 Email us with your registration details
Credit card 1. Fill in and submit the registration form available online at store.kpiinstitute.org 2. Pay by credit card using the online facility; 3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
1. Send an email containing your contact details and registration request; 2. An email confirmation containing the tax invoice and bank account details will be sent to you; 3. Proceed with the attendance fee payment by bank transfer;
5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
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Registration cancellation procedure Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure. The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.
Registration Form
4. Send through email the proof of the payment transaction completion;
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Educational Resources
Alexandru Muntean alex.muntean@kpiinstitute.com M: +40 7 4706 0997
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Agenda
Call us and we will assist you through the registration process.
If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.
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