Certified Balanced Scorecard Management System Professional- Kuala Lumpur 2016

Certified Balanced Scorecard Management System Professional Kuala Lumpur, Malaysia 2016 editions: 19 - 21 December Experience the practical business implication of the Balanced Scorecard through an intensive simulation

3 Key Business Benefits Improve the performance of your company by practicing a sound Balanced Scorecard Management System; Ensure excellence in achieving organizational strategic objectives through a rigorous cascading process of the Balanced Scorecard Architecture across all organizational levels; Attain the company’s desired state of evolution by deploying aligned and structured performance management tools.

“I would highly recommend this course as it covers all the important aspects of KPIs in which can be applied in real life.”

Dk Siti Bazilah Pg Hj Zahari, Manager Trainee, Autoriti Monetari Brunei Darussalam, Brunei

Info at: www.kpiinstute.org | MY: +60 3 2742 1357 | AU: +61 3 9028 2223 | RO: +40 3 6942 6935 | UAE: +971 4 311 6556

Course Overview

Course Overview The training course provides you with relevant knowledge on how to develop and implement a Balanced Scorecard System.

This course offers a comprehensive overview on the many benefits any organization can extract from the Balanced Scorecard System implementation.

Agenda

A highly interactive learning experience will enable you to grasp the functionality of the Balanced Scorecard, and leverage on its benefits to advance strategy execution. The course focuses on delivering all the information needed to fully comprehend the value of the Balanced Scorecard, as well as on developing the necessary skills for a successful implementation.

Educational Resources

Participants profile

Professionals from different fields, such as finance, human resources, production, logistics, information technology and others, who are interested in understanding the Balanced Scorecard concept.

Top/middle/lower management professionals

Performance measurement experts

Develop and implement a Balanced Scorecard Management Architecture in a standardized manner; Overcome challenges in strategy execution by implementing the Balanced Scorecard Management System; Improve strategy communication by using the Balanced Scorecard Management System; Obtain premium recognition as a Certified Balanced Scorecard Management System Professional by completing a unique international learning program.

Learning objectives Comprehend fundamentals of a Performance Management System; Transpose the organizational strategy into a Balanced Scorecard Management System; Learn how to integrate the components of a Balanced Scorecard Architecture;

Registration Form

For professionals such as Data Analysts, Strategy Managers, Performance Management Officers or Performance Architects, it is important to understand the Balanced Scorecard concept, while focusing on decision making and systems thinking concepts as well.

Get access to a deeper understanding of the value added and functionality of the Balanced Scorecard Management System;

Course Fees

Individuals such as executives or strategic managers, regardless of their field of expertise, will gain extensive knowledge regarding the phases and implementation process of a Balanced Scorecard Architecture. The tools and resources offered enable managers to apply the concepts learned within their organizations, immediately after the course.

Benefits Facilitator

Professionals interested in measuring performance

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Differentiate between objectives, KPIs, and initiatives; Understand KPI selection and KPI documentation; Optimize the data gathering process. www.kpiinstute.org | office@kpiinstitute.org | Balanced Scorecard Simulation

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Course Overview

Agenda Day 1

Day 2

Day 3

Undersanding the BSC Management System

Implementing and using a BSC

Strategy Management and BSC Overview of the Performance Management System; The role of the Balanced Scorecard; The evolution and current state of the Balanced Scorecard concept; Steps towards implementing and using a Balanced Scorecard.

Architecture of a Balanced Scorecard Management System Desired State of Evolution (DSOE): linking values, mission, value drivers, and vision; Strategy Map: objectives as a performance road map; Performance Scorecard: alignment across all sectors of the organization; Portfolio of Initiatives: translating priorities into action.

Balanced Scorecard deployment KPI activation and data gathering; Performance reporting with the Balanced Scorecard; Performance review meetings; Balanced Scorecard review.

Setting objectives and KPIs Objectives formulation; SMART objectives decomposed; KPI selection; KPI documentation; Initiatives definition.

Developing Balanced Scorecard Performance Architecture Desired State of Evolution formulation Strategy Map development: grouping and linking objectives according to perspectives and themes; Performance Scorecard development: defining the most relevant KPIs; Initiatives Portfolio development: identifying and prioritizing strategic initiatives.

Value added by the Balanced Scorecard Balanced Scorecard Architecture: cascading across organizational levels; BSC Management System implementation project; Key enablers: Technology and innovation.

Educational Resources

Strategic planning Strategy definition; Vision and mission statement; Organizational Values; Value drivers; Goals.

Agenda

Performance Management System

Review and Certification Exam Course review; Certification Exam.

Facilitator

Testimonials

Course Fees

“Thanks for a very informative and enlightening session. It would certainly assist me in the long run, to further enhance our corporate performance measurement and management.”

Hasniza Mohd Hassan, Senior Manager, Multimedia Development Corporation, Malaysia Registration Form

“I highly enjoyed the course. Even though I’ve attended KPI courses before, it was a great refresher as it relates directly with my current job. The flow of the content was done systematically and was easy to be understood. I highly recommend this course to the colleagues as the content is extremely useful to be applied in the Public Sector. Especially those who are having issues coming up with or implementing performance measures in their organization.”

Nadzri Yahya, Senior Special Duties Officer, Prime Minister’s Office, Brunei

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Pre-course

This part of the learning experience is meant to ensure a smooth transition to the face to face training. For a successful learning experience, it is highly recommended to take the following steps: Introduction – share a message to introduce yourself to the other participants in an online group;

Prerequisite reading – go through several materials, including topics such as history of performance management, management theories, and review definitions before the core course, in order to gain a more holistic view upon the subject and to create a common knowledge base related to the Balanced Scorecard; Guidance and schedule – read a document presenting guidelines on how to maximize your learning experience, by using all the resources offered, as well as a recommended learning schedule.

During the two days of face-to-face training, the course is designed to facilitate experiential learning and to ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies. The learning experience consists of: Applying concepts in practical exercises; Analyzing case studies and identifying solutions; Using templates to develop performance measurement instruments; Sharing experiences and best practices;

Post-course

After the training course, you are offered the resources and the platforms that will encourage both knowledge improvement and experience sharing. The after-course learning experience is comprised of: Action plan – submit a plan to state the changes you intend to make in your department or organization, 3 days after the training course;

Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam; Certificate of Attendance (hard copy): after participating at the 3 days of onsite training course; Certified Balanced Scorecard Management System Professional diploma (hard copy): after successfully completing all of the 3 stages of the learning experience.

We strongly recommend that you obtain the Certified Balanced Scorecard Management System Professional title, as this endorses your skills and knowledge related to this field.

Inclusions Course materials: Course slides; Course notes.

Ready-to-use Performance Management Toolkit, containing the following templates: Performance Management System Architecture; The Desired State of Evolution; Strategy Map, Dashboard and Scorecard; Portfolio of Initiatives; KPI documentation form.

Facilitator

Constantly evaluating participants’ knowledge, through short quizzes.

The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:

Educational Resources

Core Course

Evaluation

Agenda

Pre-course evaluation – fill in a need analysis, take a short quiz to establish the current level of knowledge and share your expectations. As a part of this self-evaluation, you can establish personal learning objectives for this training;

Course Overview

Learning experience

In-house presentation – submit a PowerPoint presentation that you will deliver within your organization, on key topics covered during the training course;

Educational Resources

www.kpiinstute.org | office@kpiinstitute.org | Balanced Scorecard Simulation

The course fee covers the cost of the certification process, valued at $350, ensuring a smooth certification system.

Premium Subscription on smartKPIs. com available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted

Registration Form

Catalogues: KPI Documentation Forms, Dashboards and Scorecards; The qualitative reports Performance Management in 2012 and Performance Management in 2013; Video doodles: “What are KPIs, KRIs and Metrics”, “What is a Dashboard”, “What is a Scorecard”, “Understanding the KPI Documentation Form”; Other resources consisting in videos, whitepapers or case studies relevant for the Balanced Scorecard implementation.

Course Fees

Follow-up – fill in a survey, 3 months after the course, to determine what you have successfully applied within your organization, as a result of attending the training course.

One research report from the Top 25 KPIs series; Free access to all webinars from 2014 to 2015 Performance Management series.

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Course Overview

Facilitator Aurel Brudan

CEO of The KPI Institute

As an educator, Aurel has accumulated hundreds of hours of experience in a variety of settings, from open and in-house training delivery to tutoring management for the University of Melbourne. Aurel is a member of the Academy of Management, the Australian New Zealand Academy of Management, the Australian Marketing Institute and Fellow of the Australian Institute of Management.

“The course is useful for companies, that started implementing KPIs or are interested in improving the process of implementing KPIs.” Fong San Nee, Senior Project Manager, NCS Pte. Ltd, Singapore

“This course is really good and important to improve organizations’ activity and bring it to success.”

Bunnet Som, Cellcard, Cambodia

“The course content was very detailed and all the topics delivered during this course were related to my area of work.

In addition, the case studies’ exercises have given me confidence as well the basic knowledge for developing and implementing KPIs, and also identifying the correct ones, the stages involved in developing them, etc.”

Facilitator

Aurel has tertiary qualifications in both Economics and Marketing, complemented by postgraduate certificates in Advanced Learning and Leadership, as well as in Research Commercialization from the Melbourne Business School in Australia. Aurel is also in the final stages of his PhD. candidature, researching Integrated Performance Management Systems at the University of Melbourne.

Malik Murad Ali, IT Director, MYDIN, Kuala Lumpur

Educational Resources

As a consultant, Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard, operational dashboards and functional performance scorecards. Among his most important clients are Australia Post, the Australian Federal Administration, the Victorian State Government, Brisbane City Council, National Australia Bank, Qatar Supreme Council Of Health and SABIS.

“Finally, a professionally run course on KPI and scorecards development. It was a brilliant workshop and enjoyed every minute of it.

Thank you, thank you.”

Agenda

Aurel Brudan is the founder and CEO of The KPI Institute, the global authority on Key Performance Indicators research and education. Under his coordination the Institute research team documented over 7,800 KPI examples from 16 functional areas and 25 industries, reviewed 1,250+ performance reports from 125 countries and referenced 30,100+ resources, the result being www.smartKPIs.com, the premier destination for quality performance management and measurement resources. Other research programs resulted in the development of two maturity models for performance management and measurement, as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management.

Testimonials

Mohammad Bin Tusin, Senior Management Services Officer, Management Services Department, Brunei

Training Courses Catalogue 2016 Course Fees

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Access the Training Courses Catalogue below for the complete training offer.

www.kpiinstute.org | office@kpiinstitute.org | Balanced Scorecard Simulation

Registration Form

The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance.

Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

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Course Overview

Course Fees Course Date

General Fee

The KPI Institute Early Members Bird 1

19 - 21 December

$2,350 USD

$2,250 USD

2 or More Participants

Early Bird 2

$2,050 USD $1,850 USD $1,750 USD

by September 19th by November 19th

Registration Deadline

16 December

*The course fee includes course materials, lunch and coffee breaks.

Accommodation

Park Royal Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.

Organize this training course in-house

Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel.

Follow us on:

We invite you to contact the event manager to enquire about special rates from the venue.

/smartKPIs

The KPI Institute Store

Official Course Webpage

/the-kpi-institute

Educational Resources

If you have a group of five or more to train you can save time and money by running this training course in-house.

Use the contact details provided below to request a customized offer from one of our training solution specialists.

For more details visit:

Agenda

Venue

/kpiinstitute

Human Resources Development Fund (HRDF) Information The HRDF starts the up-skilling of Malaysian workforce by allowing employers to receive financial assistance up to 100% to cover the training cost incurred, at both regional and international level.

Facilitator

The increasing number of requests for performance improvement projects within your region has upgraded our services offering, bringing you the opportunity to acquire both the theoretical knowledge and practical skills for working with KPIs, now available to you through the HRDF program!

You can claim from the HRDF the following: Course fees Daily allowance: should cover participants’ meals, land transportation & accommodation Airfare (If applicable)

Please click here for more info

Middle East Division

SE Asia Division

Headquarters

Sibiu City Center Somesului Street, No. 3 - 550003 Sibiu, Romania T: +40 3 6942 6935 M: +40 7 4706 0997 office@kpiinstitute.org

The Fairmont Dubai Suite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAE T: +971 4 311 6556 M: +971 55 787 6427 office@kpiinstitute.org

Wisma UOA II 21 Jalan Pinang, Unit 11-10, 50450 Kuala Lumpur, Malaysia T: +60 3 2742 1357 M: +60 11 3303 2135 office@kpiinstitute.org

Life.lab Building 198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, Australia T: +61 3 9028 2223 M: +61 4 2456 8088 office@kpiinstitute.org

Sibiu Office

Dubai Office

Kuala Lumpur Office

Melbourne Office

Registration Form

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Course Fees

European Division

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Course Overview

Registration 3 ways to register:

Registration form *Please fill out all the fields below

Online store.kpiinstitute.org

First name

Call us and we will assist you through the registration process.

Telephone

Oana Gavril oana.gavril@kpiinstitute.com M: +60 11 3303 2135

Email

Email us at office@kpiinstitute.org with your registration details

Training course Educational Resources

Registration form

Last name

Agenda

Direct contact

Title

Date of training course Job title Department

Payment: Credit card

Organization size

Industry Facilitator

1. Fill in and submit the registration form available online at store.kpiinstitute.org

Organization

Address

2. Pay by credit card using the online facility; 3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

Bank transfer

2. An email confirmation containing the tax invoice and bank account details will be sent to you; 3. Proceed with the attendance fee payment by bank transfer;

5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

Country

Postal Code

How did you hear about us?

Registration cancellation procedure Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

Registration Form

4. Send through email the proof of the payment transaction completion;

State / Province

Course Fees

1. Send an email containing your contact details and registration request;

City

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

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