CE
RT I F I E D
C-EPM
EMPLOYEE PERFORMANCE MANAGEMENT
Employee Performance Management Framework v 1.0 2015
OF
A
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PR
ESSION
Certified Employee Performance Management Professional 4 editions in 2016
3 cities in 2016
A comprehensive roadmap for implementing a successful employee performance management system
Over the last 6 years, The KPI Institute team focused on developing a sound Employee Performance Framework, helping you expand your employees’ talent through: Fully documented employee performance KPIs; Numerous referenced resources (books, articles and performance reports); Results-oriented employee performance planning and tracking tools; Our master trainers’ experience in driving superior employee performance.
3 Key Business Benefits Enhance employee responsibility and productivity by implementing effective performance evaluations; Ensure equitable treatment of employees through appraisals based on results and successful communication management; Tighten the link between strategic objectives and day-to-day actions, by focusing on results, thus improving organizational performance and business profits. “I contacted The KPI Institute for an in-house training with my team. We found both the material and the way of explaining concepts by doing examples invaluable. I would also say that this is a great value for money if you want to build the competency within your organization.” Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia Info at: www.kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935
Course Overview
Course Overview This course will clarify key, specific, detailed concepts and will provide practical tools and techniques for implementing, maintaining or improving the company’s employee performance management system. Attendees will gain exposure to best practices in the field of performance management and will learn how to establish and use criteria for evaluating performance.
Testimonials “Very interested and pleased with the course. I would recommend to senior colleagues.”
Snehal Kaware, Takreer, UAE
Will Barr, GLL, UK
People interested in employee performance management Entrepreneurs, analysts and professionals from any field, interested in employee performance management, will acquire the knowledge needed to understand the aspects that influence employee engagement and productivity and will access different methods that could help them improve the employee engagement levels within their companies.
Representatives of top/middle/line management and their respective organizations, regardless of their field of expertise, interested in measuring and evaluating employee performance, will be glad to discover a structured approach to the implementation of an employee performance management system, as well as best practices in the field. Moreover, for professionals who have just started such a project, this training course provides the knowledge required in order to understand the steps to be followed in the implementation process. HR professionals
Design, implement, monitor, evaluate and follow a performance management cycle in a successful manner; Improve the visibility and clarify accountability related to performance expectations; Implement the knowledge acquired during the training course, by accessing a set of performance management tools and relevant Identify the necessary corporate competencies and skill gaps to generate sustainable growth; Obtain a certified professional diploma in the field of Employee Performance Management, by following a robust learning experience provided by The KPI Institute.
Learning objectives Understand the fundamentals of the performance management framework; Learn how to track the employee performance during each phase of the performance management cycle; Apply key tools to measure employees’ results in a fair and objective manner;
Registration
This course offers HR professionals, such as HR Consultants, HR Managers or HR Associates, the opportunity to have exposure to a rigorous approach to individual performance management, through the implementation of an integrated system based on KPIs, behaviors and competencies. After completing this course, participants can return to their organizations with a more coherent perspective on how an employee performance management system should work and how they could improve the existing architecture.
Benefits
In-house Training Course
Management representatives (different levels within the organization, from top to line management)
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Educational Resources
Participants profile
Agenda
“The content of the program is really to the point and easily customized to the needs of the Oil and Gas Industry.”
Gain the knowledge of developing a Performance Management System business case and get stakeholders’ buy-in; Learn how to conduct efficient performance appraisals.
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Day 1 - Introduction into the World of Employee Performance Management
Day 2 - Measuring Employee Performance
Day 3 - Nurturing Employee Performance
9:00 - 17:00
9:00 - 17:00
9:00 - 16:45
Employee Performance Management
Establish Performance Criteria
Employee Performance Management Cycle
Context Benefits of implementing an Employee Performance Management System;
Cascading objectives and KPIs from organizational to departmental and individual level;
Prerequisites of an Employee Performance Management System;
Competencies: definition and selection;
Governance of the Employee Performance Management;
Behaviors: definition and setting;
Point of contact and support for employees;
Activity: Develop the individual scorecard.
Annual performance reviews;
Performance Management Cycle; Activity: Discover the principles of a successful Employee Performance Management System.
The link between strategic objectives and day-to-day actions; Tools and techniques used in performance management; Visibility and accountability through employee performance management; Activity: Integrate the Employee Performance Management System within the organizational system.
Business case: needs analysis, stakeholders analysis, current state assessment, benchmarking, solutions; Employee Performance Management System project plan: objectives, activities, responsibilities, resources, budget;
Career paths; Succession planning; Compensation and benefits systems; Activity: Understand the cost of a poor performance management system; Activity: Drive employee performance through leadership elements.
Activity: Communicate and promote the start of a new EPM cycle. Employee Performance Appraisal Meeting Performance appraisal meetings’ preparation; Feedback techniques and recommendations; Active listening; Performance conversations; Activity: Manage the appraisal challenges – difficult employees and situations. Enablers of Employee Performance Employee engagement; Coaching;
In-house Training Course
Employee Performance Management System Implementation
Development plans;
Mid-year performance review objectives;
Educational Resources
Employee Performance Management System Architecture
Linking Performance Evaluation Results to Talent Development
Employee performance planning;
Agenda
Impact areas of an Employee Performance Management System;
Course Overview
Agenda
Mentoring; Working environment; Activity: Where does engagement begin and end? Review and CertificAtion Exam Course review; Certification exam.
Activity: Create an Employee Performance Management System for your own organization. Registration
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Pre-course
This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps: Needs assessment – complete a questionnaire to determine a tailored and relevant learning experience; Pre-course evaluation quiz – take a short quiz to establish the current level of knowledge; Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience; Forum introduction – share an introduction message to present yourself to the other course participants; Pre-requisite reading – go through a series of documents to better understand the corecourse content.
The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a: Certificate of Attendance: after participating at the 3 days of on-site training course; Certified Employee Performance Management Professional diploma: after you have successfully completed all of the 3 stages of the learning experience. We strongly recommend that you obtain the Certified Employee Performance Management Professional title, as this endorses your skills and knowledge related to this field.
Agenda
Expectations – share your expectations regarding the training course;
Evaluation
Course Overview
Learning experience
Core Course
During the three days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies. The learning experience consists of: Discovering the theoretical concepts through interactive exercises;
Educational Resources
Solving different scenarios that might arise within an organization, in order to perform a comparative analysis and identify the best approach to be adopted;
Inclusions Course materials that consist in:
Using templates that you can afterwards customize to suit your organizational needs;
Course slides;
Analyzing case studies and identifying solutions for the challenges encountered;
Course notes.
Sharing your own experiences and good practices in the field.
After-course
The learning process is not finalized when the core-course ends. Participants are required to take the following steps: Forum discussions – initiate a discussion and contribute in a discussion opened by another participant;
In-house presentation – create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course; Additional reading – go through a series of resources to expand your content related knowledge; Learning journal – reflect upon the entire learning experience and complete a journal.
Employee Performance Management Architecture; Job description;
In-house Training Course
Action plan – create a plan for the actions and initiatives you intend to implement after the training course;
The Employee Performance Management Toolkit, including:
Employee Scorecard; Behaviors catalogue; Competences catalogue; Development plan; Portfolio of initiatives; Performance evaluation form.
Educational Resources The KPI Infographic;
Premium Subscription on smartKPIs. com available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted; One research report from the Top 25 KPIs series;
Other resources consisting in articles, books and case studies relevant for employee performance management.
Free access to all webinars from 2014 to 2015 Performance Management series.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Employee Performance Management Professional
Registration
The qualitative reports: Performance Management in 2012 and Performance Management in 2013;
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Organize this training course in-house
Course Overview
In-house Training Course Testimonials
If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists. Embedded learning Our aim is to do more than just deliver the course – we want to ensure that your people gain long-term benefits from their training and perform better in their jobs so that you see the return in your investment of your people.
Exclusivity Each in-house training session is exclusive to your organization – you can introduce company sensitive or market competitive information into sessions, without commercial compromise. Cost savings There are clear cost savings to be made – you save on travel, accommodation expenses and employee’s time.
Training Courses Catalogue 2016 The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management. Each of these courses is developed based on The KPI Institute’s research and aims to provide practical solutions for improving business performance.
“This is one of the best programs regarding performance management, I have ever attended. I highly recommend this training for any manager who wants to manage his/her business in the right way.” Perviz Aslani, EMBAWOOD, Azerbaijan
“A powerful insight into your hidden potential that can drive you to a high level of excellence.”
Educational Resources
Flexibility The KPI Institute in-house training is flexible, adaptable and effective, ensuring that you get the best possible learning experience.
Gavin Haberfield, Department of Treasury and Finance, Australia
Agenda
Increased relevance You can enhance the effectiveness of your training program by incorporating a real live audit with the assistance of the facilitator – making the course more relevant to you and your business.
“Particularly adept at building and sharing knowledge... creativity, research and exemplary stakeholder management skills were essential to success.”
Alassane B. Ndiaye, Qalinca, Belgium
“I would rate the training 10 out of 10 and highly recommend it to others. The facilitator managed to get excellent group interaction right from the beginning, the course was interesting, informative and very well presented.” Mohamed Salah El-Dein, Salehiya Medical, Saudi Arabia
In-house Training Course
European Division
Middle East Division
SE Asia Division
Headquarters
Sibiu City Center Somesului Street, No. 3 - 550003 Sibiu, Romania T: +40 3 6942 6935 M: +40 7 4706 0997 office@kpiinstitute.org
The Fairmont Dubai Suite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAE T: +971 4 311 6556 M: +971 55 787 6427 office@kpiinstitute.org
Wisma UOA II 21 Jalan Pinang, Unit 11-10, 50450 Kuala Lumpur, Malaysia T: +60 3 2742 1357 M: +60 11 3303 2135 office@kpiinstitute.org
Life.lab Building 198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, Australia T: +61 3 9028 2223 M: +61 4 2456 8088 office@kpiinstitute.org
Sibiu Office
Dubai Office
Kuala Lumpur Office
Melbourne Office
Registration
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3 ways to register: Online store.kpiinstitute.org
Direct contact Call us and we will assist you through the registration process.
Middle East office Teodora Gorski teo.gorski@kpiinstitute.com T: +971 4 311 6556
Australian Headquarters Filip Cotfas filip.cotfas@kpiinstitute.com T: +40 742 517 711
Registration form
Title First name Telephone Email Training course Date of training course Job title Department Organization
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European office: +40 2 6441 4360
Registration cancellation procedure
Southeast Asia office: +61 3 8395 6544
Email us with your registration details
Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure. The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.
Registration
Australian Headquarters: +61 3 8395 6544
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Middle East office: +971 4 332 8810
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Educational Resources
Southeast Asia office Oana Gavril oana.gavril@kpiinstitute.com M: +60 11 3303 2135
Expression of Interest
Agenda
European office Alexandru Muntean alex.muntean@kpiinstitute.com M: +40 7 4706 0997
Course Overview
Registration
If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.
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