Certified KPI Practitioner- Muscat 2016

Certified KPI Practitioner Muscat, Oman 2016 edition: 26 - 27 October

Maximize the impact of KPIs on your organization’s performance!

Over the last 6 years, the team at The KPI Institute:

Documented 8,000+ KPIs from 16 functional areas and 25 industries; Reviewed 1,000+ performance reports from 125 countries; Referenced 30,000+ resources (books, articles, performance reports) as part of the documentation process; Developed 250+ KPI Dashboards and Balanced Scorecards.

With the insights gained we:

Delivered 220+ KPI Professional and Practitioner editions; Assisted 28,000+ organizations in finding solutions for their KPI needs; Trained 3,400+ participants in 40+ countries on how to work rigorously with KPIs.

3 Key Business Benefits Experience the real business applicability of theoretical concepts regarding KPIs; Develop the necessary tools and templates to start implementing or to upgrade your performance measurement system; Obtain better business results by applying best practices in using KPIs. „The course helps you get more involved within departments, as an organization, and be part of its achievements. Our achievements are, at the end, part of it. Knowing about KPIs helps you focus on the important projects.”

Suhaila Ali Mohamed Al Balushi, Occidental Petroleum Corporation (OXY), Oman Info at: www.kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935

Course Overview

Course Overview Selection and data gathering are considered by practitioners all around the world to be the most challenging aspects in working with Key Performance Indicators (KPIs).

A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

Agenda and Educational Resources

The KPI Institute has developed a rigorous KPI Measurement Framework that embeds 10 years of research in the field and relies on best practices applicable in the real business environment. The KPI Measurement Framework represents the fundamentals for the educational program Certified KPI Professional and Practitioner.

Certified KPI Professional is a three days training course focused on improving the knowledge and skills of participants in how to work with KPIs and create value added from performance measurement. It is designed to develop basic competencies for professionals in this field of expertise.

Certified KPI Practitioner is a two days training course meant to improve the practical skills in working with KPIs and developing instruments like scorecards, dashboards and KPI documentation forms.

Unlike the first training course that is available for all professionals regardless of their level of expertise in measuring performance, this is a learning program dedicated to individuals who are already Certified KPI Professionals and are interested in further improving their practical competencies in measuring performance.

The applied exercises of this course will enable participants to complete a trial run of the main steps required for a KPI implementation initiative, from project planning to KPI selection, data gathering and visualization.

Participants profile

Committed As the KPI Practitioner Certification aims to bring long-term added value to the career of professionals in the Performance Measurement field, commitment in demonstrating mastery in working with KPIs is expected.

Receive personalized feedback on your own KPI Practitioner Portfolio; Practice a sound framework to ensure KPIs are aligned to strategy; Practice the development of tools and take a step forward towards your KPI Practitioner Certification; Access +15 templates that help you implement a KPI Measurement Framework in your organization.

Learning objectives Develop a KPI implementation project plan; Registration Form

Oriented towards professional development This certification is designed for executives, managers, planners and analysts who not only are seeking to complement their current certification as Certified KPI Professional, but are also interested in continuous professional development The participants’ profiles include individuals oriented towards professional development and committed to achieving recognition for their competencies. Whether they are executives, managers or analysts, these professionals are seeking to continuously improve their skills and knowledge in this field.

Benefits

Course Fees

This training course addresses a specific audience, the Certified KPI Professionals, given that the participants must be familiar with The KPI Institute’s Key Performance Indicators Measurement Framework in order to successfully complete the learning program.

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Facilitator

The training course is structured in guiding sessions in which participants are able to practice the development of the KPI Practitioner Portfolio. This face-to-face program is not mandatory in the process of obtaining the KPI Practitioner Certification, however it provides valuable feedback to enhance the quality of the participants’ portfolios.

Apply 3 KPI selection techniques; Cascade KPIs from the organizational scorecard to the departmental level; Design efficient communication templates; Consolidate a KPI report.

www.kpiinstitute.org | office@kpiinstitute.org | Certified KPI Practitioner

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Day 2 - Monitoring KPIs

9:00 - 17:00

9:00 - 16:45

KPI Project Coordination The business case for KPI implementation; KPI project plan; KPI workshop preparation (data sources, email notification, KPI selection workshop).

KPI Measurement KPI documentation; KPI data gathering template; Data gathering communication.

KPI Selection Value driver concept mapping; Defining objectives; Value flow analysis; KPI balancing.

KPIs in Context Organizational Scorecard; Departmental Scorecard; Operational Dashboard; Change log.

Review and Assessment Quiz Course review; Learning Assessment Quiz.

Learning experience Pre-course

Core course

After-course

www.kpiinstitute.org | office@kpiinstitute.org | Certified KPI Practitioner

If you participate at the Certified KPI Practitioner course, you will not be charged of additional fees associated to the application process.

Inclusions Course materials that consist in: Course slides;

Course notes.

The course fee covers the cost of the certification process, valued at $350, ensuring a smooth certification system.

Premium Subscription on smartKPIs. com available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted One research report from the Top 25 KPIs series; Free access to all webinars from 2014 to 2015 Performance Management series.

Educational Resources KPI Practitioner Course Application Templates KPI Project Plan; KPI Selection Workshop Notification; Primary and Secondary Data Sources List; KPI Selection for Expo; Value Flow Analysis; Balancing KPIs; KPI Documentation Form; Change Log; KPI Data Gathering Template; Data Gathering Communication; Organizational Scorecard; Organizational Dashboard; Departmental Scorecard; Departmental Dashboard; KPI Reporting Page.

Registration Form

The learning process is not finalized when the core-course ends. Participants are required to develop their KPI Practitioner Portfolio that will be evaluated within 2 weeks after submission in order to receive the Certified KPI Practitioner title.

KPI Practitioner Portfolio – consists in 15 tools that applicants must developed based on the best practices promoted by the KPI Institute; Practitioner Journal – represents a document aimed to strengthen the learning process during the completion of the portfolio; Evaluation conversation – to follow up on the submission of the KPI Practitioner Portfolio, the applicant will be requested to participate to a 30 minutes discussion meant to gain more insights into the approach of developing the portfolio.

To access the application guide for developing the KPI Practitioner Portfolio, click here.

This implies a distinctive application process and an additional fee will be charged.

Course Fees

The 2 days of Certified KPI Practitioner training are characterized by high interactivity and group activities, combined with individual work. The learning experience is designed to help participants develop the final portfolio necessary to obtain the KPI Practitioner Certificate.

During this stage, you are: Dedicating 90% of the time to KPIs related practical exercises; Completing exercises that are designed based on real life examples, following a KPI implementation case study, from project planning to KPI data visualization; Receiving tips and tricks for overcoming the most common challenges of performance measurement; Sharing experiences and forming a community of practice; Receiving assistance and constant feedback on your work.

Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam; Certificate of Attendance (hard copy): after participating at the 3 days of onsite training course; Certified KPI Practitioner diploma (hard copy): after successfully completing all of the 3 stages of the learning experience

Facilitator

This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps: Needs assessment - complete the needs analysis questionnaire so that we can offer you a relevant learning experience; Pre-course evaluation – take the pre-course evaluation quiz in order to get an overview of the level of knowledge you have, before the core-course. In this way, you can better establish personal learning objectives.

Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience; Introduction – share an introduction message to present themselves to the other participants in an online group; Share expectations – participants post their expectations regarding the training course in the dedicated online forum; Prerequisite reading – review key concepts discussed during the KPI Professional Certification Training Course, for refreshing the knowledge and facilitating the practical deployment of theoretical concepts.

The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:

Agenda and Educational Resources

Day 1 - Establishing KPIs

Course Overview

Evaluation

Agenda

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Mihai Toma

Head of Professional Practice TKI MENA

Mihai has developed a solid background in implementing performance management systems due to facilitating the establishment of The KPI Institute’s strategic direction and the cascading of KPIs from the organizational level to the individual one.

Mihai has been actively involved in the implementation and design of KPI operational dashboards and functional performance scorecards, assisting in the development of the performance management system architecture for The KPI Institute’s clients from various industries and functional areas.

As a Master Trainer, certified by The Association for Talent Development, Mihai has developed and delivered training courses on selecting and documenting KPIs, managing individual performance, performance improvement.

Mihai holds a Bachelor’s Degree in Business Administration in Tourism and Services and a Master’s Degree in Business Administration /Managerial Economics from the Lucian Blaga University, Faculty of Economic Studies. Mihai’s educational and professional background is complemented by an international Certificate in KPI Management granted by The KPI Institute, as well as participating at a series of international seminars and conferences in the field of Performance Management.

“The facilitator was excellent, he was well organized and all the exercises were documented in PC by either using an Excel Sheet, Word or PowerPoint. His style in delivering the course motivated all the participants to contribute and we all benefited from it. The facilitator used many examples in order to reach the course objective.”

Lamya AL-Habsi Ithraa, Oman

“The course facilitator is very knowledgeable about KPIs and has adequate experience to deliver it to various types of audiences. Thank you.”

Hussain Al Lawati, Occidental Petroleum Corporation (OXY), Oman

“Great value in content, which could be easily applied to our organization.”

Facilitator

As a Certified KPI Practitioner, Mihai has advised and worked with a variety of international clients from industries such as petrochemicals, utilities, healthcare, construction materials production, pension funds, food production and professional services.

Testimonials

Agenda and Educational Resources

Mihai Toma is the Head of Professional Practice MENA at The KPI Institute, the global authority on Key Performance Indicators research and education. His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators.

Course Overview

Facilitator

Fahad Alhammadi, Qatar Petroleum, Qatar

“Considering the certification course I attended, I would describe my learning experience by saying that I gained knowledge and skills that can be of much help in future.”

Thaera Abdulwahid M. Muslat, Supreme Council of Health, Qatar Course Fees

Training Courses Catalogue 2016 The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Access the Training Courses Catalogue below for the complete training offer.

www.kpiinstitute.org | office@kpiinstitute.org | Certified KPI Practitioner

Registration Form

The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance.

Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

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Course Date

General Fee

The KPI Institute Early Members Bird 1

26 - 27 October

$2,550 USD

$2,450 USD

2 or More Participants

Early Bird 2

$2,375 USD $2,025 USD

by September 23rd

$2,250 USD

by July 23rd

Course Overview

Course Fees Registration Deadline 20 October

Applicable fee for the Practitioner Certification: $500 USD

Fee for applicants who register within 3 months from the date of obtaining KPI Professional certification:

$400 USD

Reassessment* fee:

$200 USD

* Review for the second time or more of the application portfolio

Agenda and Educational Resources

Standard certification fee:

*The course fee includes course materials, lunch and coffee breaks. *Note: Applicants who have completed the Certified KPI Practitioner course are not required to pay the additional fee associated to the KPI Practitioner certification process. To access the application guide, click here.

Venue

Accommodation

Radisson Blu Hote, Al Khuwait Way No.209, Muscat, Oman

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.

For more details visit: The KPI Institute Store Official Course Webpage

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Facilitator

Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel.

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Organize this training course in-house If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.

Course Fees

European Division

Middle East Division

SE Asia Division

Headquarters

Sibiu City Center Somesului Street, No. 3 - 550003 Sibiu, Romania T: +40 3 6942 6935 M: +40 7 4706 0997 office@kpiinstitute.org

The Fairmont Dubai Suite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAE T: +971 4 311 6556 M: +971 55 787 6427 office@kpiinstitute.org

Wisma UOA II 21 Jalan Pinang, Unit 11-10, 50450 Kuala Lumpur, Malaysia T: +60 3 2742 1357 M: +60 11 3303 2135 office@kpiinstitute.org

Life.lab Building 198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, Australia T: +61 3 9028 2223 M: +61 4 2456 8088 office@kpiinstitute.org

Sibiu Office

Dubai Office

Kuala Lumpur Office

Registration Form

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Melbourne Office

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3 ways to register: Online

Course Overview

Registration Registration form *Please fill out all the fields below

store.kpiinstitute.org Title

Call us and we will assist you through the registration process.

First name

Teodora Gorski teo.gorski@kpiinstitute.com T: +971 4 311 6556

Telephone

Alexandru Muntean alex.muntean@kpiinstitute.com M: +40 7 4706 0997

Registration form Use one of the following options:

Email us with your registration details

Payment: Credit card 1. Fill in and submit the registration form available online at store.kpiinstitute.org 2. Pay by credit card using the online facility;

Bank transfer 1. Send an email containing your contact details and registration request; 2. An email confirmation containing the tax invoice and bank account details will be sent to you;

4. Send through email the proof of the payment transaction completion; 5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

Training course Date of training course Job title Department Organization

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City

State / Province

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Postal Code

How did you hear about us?

Registration cancellation procedure Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

Registration Form

3. Proceed with the attendance fee payment by bank transfer;

Email

Course Fees

3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

Last name

Facilitator

Complete this form and fax it to our Dubai Office at: +971 4 332 8810

Agenda and Educational Resources

Direct contact

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

www.kpiinstitute.org | office@kpiinstitute.org | Certified KPI Practitioner

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