Performance Improvement Professional Certification 2016

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PERFORMANCE IMPROVEMENT

v 1.0 2015

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Performance Improvement Framework

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Certified Performance Improvement Professional 7 editions in 2016

5 cities in 2016

Explore the six pillars of a successful Performance Improvement System

Over the last 6 years, the team at The KPI Institute:

Documented 8,000+ KPIs from 16 functional areas and 25 industries; Reviewed 1,000+ performance reports from 125 countries; Referenced 30,000+ resources (books, articles, performance reports) as part of the documentation process; Developed 250+ KPI Dashboards and Balanced Scorecards.

With the insights gained we:

Delivered 220+ education programs; Assisted 28,000+ organizations in finding solutions for their KPI needs; Trained 3,400+ participants in 40+ countries on how to work rigorously with KPIs.

3 Key Business Benefits Experience the real business applicability of theoretical concepts, by applying 6 performance improvement pillars in 12 different scenarios; Manage poor performance in a measurable and effective manner through corrective actions and initiative management; Improve the organizational decision making process by experiencing a variety of business scenarios. “I contacted The KPI Institute for an in-house training with my team. We found both the material and the way of explaining concepts by doing examples invaluable. I would also say that this is a great value for money if you want to build the competency within your organization.�

Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia Info at: www.kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935

Course Overview

Course Overview The course provides a strong foundation towards improving performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap.

This training course presents 6 pillars that need to be applied in order to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

These six pillars are then applied in 12 scenarios, starting from different levels across the company (organizational, divisional, departmental and employee performance improvement), to diverse capabilities (project, process, quality and customer service performance improvement), and different stakeholders (suppliers, Joint Ventures, Board and personal performance improvement).

Agenda

Testimonials “The content of the program is really to the point and easily customized to the needs of the Oil and Gas Industry.”

“Very interested and pleased with the course. I would recommend to senior colleagues.”

Snehal Kaware, Takreer, UAE

Will Barr, GLL, UK

Top/middle/lower management people Individuals from top/middle/lower management and their respective organizations, regardless of their field of expertise, will be glad to discover that the “Certified Performance Improvement Professional” course provides the pillars, tools and resources required for the effective implementation of a Performance Improvement System within their organizations. By sharing good practices in the field, the participants and the trainer can come up with solutions to the challenges that appear within organizations.

Improve performance at all levels, by identifying and addressing specific challenges; Develop and maintain a functional Performance Improvement System; Enhance the decision making process by using relevant data; Nurture a performance culture; Receive a premium recognition of your expertise in performance improvement granted by The KPI Institute.

Learning objectives Understand the Performance Management System architecture; Rigorously conduct the data analysis process; Get insights on best practices in reporting KPIs; Practice performance review meetings; Systematize the tracking of implemented initiatives to address the objectives set;

Registration

Performance management experts Professionals who occupy positions such as Strategy Manager, Performance Manager or Performance Architect, who already use certain practices within their organizations or have already implemented certain processes and tools, now have the opportunity to check whether the business activity lives up to the standards, and thus, to identify improvement opportunities.

Benefits

In-house Training Course

Individuals interested in performance improvement Entrepreneurs, analysts and professionals from different fields, interested in performance improvement, will acquire the knowledge needed to better understand performance improvement. The networking opportunity and the possibility of sharing knowledge and personal experiences constitute a unique learning experience that facilitates the acquisition and assimilation of performance improvement skills.

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Educational Resources

Participants profile

Gain practical experience in recalibrating the Performance Improvement System; Discover how to build a performance culture; Practice performance improvement in 12 different scenarios.

www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional

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Day 1 - Performance Improvement Fundamentals

Day 2 - Performance Improvement Pillars

Day 3 - Performance Improvement in Practice

9:00 - 17:00

9:00 - 17:00

9:00 - 16:45

Performance Management Framework The Performance Management System Architecture; The importance of implementing a Performance Management System; The Performance Management System governance; The Performance Management levels; The Performance Management tools.

Decision Making Performance review meetings; Decision making process; Effective follow up of performance review meetings.

Levels Organizational performance improvement; Divisional performance improvement; Departmental performance improvement; Employee performance improvement;

Building a Performance Culture Change management; Employee performance management; Employee engagement; Bonus systems examples; Gamification.

Stakeholders Supplier performance improvement; Joint Ventures performance improvement; Board performance improvement; Personal performance improvement.

Educational Resources

Data Analysis Data quality dimensions Levels of KPI analysis; Business analysis techniques.

Learning and Improvement Performance Management Lifecycle Evolution; Strategy review; Performance Management System recalibration; Organizational Capability Maturity Models; Performance Improvement Maturity Model;

Capabilities Project performance improvement; Process performance improvement; Quality performance improvement; Customer service performance improvement;

Agenda

Performance Improvement Scenarios Levels: organizational performance improvement, divisional performance improvement, departmental performance improvement, employee performance improvement; Capabilities: project performance improvement, process performance improvement, quality performance improvement, customer service performance improvement; Stakeholders: supplier performance improvement, Joint Ventures performance improvement, Board performance improvement, personal performance improvement.

Initiative Management Portfolio of Initiatives development; Initiatives documentation form functions; Initiatives documentation process; Monitoring the initiatives implemented.

Course Overview

Agenda

Review and Certification Exam Course review; Certification Exam.

In-house Training Course

Data Reporting Report compilation; Data visualization rules for wellstructured reports; Performance report communication channels.

Testimonials “We see the ability to understand and monitor the vital numbers behind the strategies and capabilities of our investments as vital to our competitive edge. I am confident that the course will help us to both sharpen our internal tools and to provide further value in our strategic sparring with company management.”

Angus Steel, Delta Lloyd Asset Management, Netherlands

Registration

“The course content was incentivizing and very specific in the same time. I liked the practical part, it illustrated the information in a very clear way and helped for better understanding.”

Rahma Al-Ismaili, Rural Areas Electricity Company (RAECO), Oman

www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional

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Pre-course

This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps:

Core course

During the three days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies.

The learning experience consists of:

After-course

The learning process is not finalized when the core-course ends. Participants are required to take the following steps:

Educational Resources The PI Infographic; The qualitative reports: Performance Management in 2012, Performance

Course materials that consist in: Course slides; Course notes.

Performance Management Toolkit, containing the following templates: Desired State of Evolution; Strategy Map; Performance Scorecard; Performance Dashboard; Performance Healthogram; Performance Maturity Model; KPI documentation; Initiatives Portfolio; Initiatives Documentation; Performance Management System Architecture; Monthly Performance Management Process; Employee Scorecard.

Furthermore, the templates are accompanied by two manuals and two publications: Performance Dashboard Guide for Administrator; Performance Scorecard Guide for Administrator; KPIs for Human Resources Dashboard; KPIs for Human Resources Scorecard.

Premium Subscription on smartKPIs. com available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted; One research report from the Top 25 KPIs series;

Registration

Management in 2013 and Performance Management in 2014; Catalogues: Scorecards, Dashboards, Initiatives Documentation Forms, Glossary of Terms; Fact Sheets: Terminology review, History, Performance Improvement Maturity Model; Video doodles: 11 video doodles dedicated to Performance Management; Other resources: Consisting in articles, case studies and videos relevant for performance improvement.

Inclusions

In-house Training Course

Action plan – create a plan for the actions and initiatives you intend to implement after the training course Forum discussions – initiate a discussion and contribute in a discussion opened by another participant; In-house presentation – create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course; Additional reading – go through a series of resources to discover case studies of companies that managed to improve their performance; Learning journal – reflect upon your 3 stages learning experience and complete a journal.

We strongly recommend that you obtain the Certified Performance Improment Professional title, as this endorses your skills and knowledge related to this field.

Educational Resources

Applying concepts in practical exercises; Analyzing case studies and identifying solutions; Using templates to effectively work with performance improvement tools; Sharing experiences and best practices; Creating a network of performance improvement professionals; Evaluating the knowledge gained, through short quizzes to support the final test.

The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a: Certificate of Attendance: after participating at the 3 days of onsite training course; Certified Performance Improvement Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

Agenda

Needs assessment – complete a questionnaire to determine a tailored and relevant learning experience; Pre-course evaluation quiz – take a short quiz to establish the current level of knowledge; Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience; Forum introduction – share an introduction message to present yourself to the other course participants; Expectations – share your expectations regarding the training course; Video resources – watch the webinar “How to overcome 3 key challenges in measuring performance”, to get familiar to Performance Measurement, as this is the starting point of the Performance Improvement training course; Pre-requisite reading– share an introduction message to present yourself to the other course participants; Assignment – reflect on the Performance Improvement challenges faced in different scenarios and come up with 3 actions that could be taken to improve performance.

Evaluation

Course Overview

Learning experience

Free access to all webinars from 2014 to 2015 Performance Management series.

www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional

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Organize this training course in-house

Course Overview

In-house Training Course Testimonials

If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.

Embedded learning Our aim is to do more than just deliver the course – we want to ensure that your people gain long-term benefits from their training and perform better in their jobs so that you see the return in your investment of your people.

Exclusivity Each in-house training session is exclusive to your organization – you can introduce company sensitive or market competitive information into sessions, without commercial compromise.

Cost savings There are clear cost savings to be made – you save on travel, accommodation expenses and employee’s time.

Training Courses Catalogue 2016 The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Each of these courses is developed based on The KPI Institute’s research and aims to provide practical solutions for improving business performance.

“This is one of the best programs regarding performance management, I have ever attended. I highly recommend this training for any manager who wants to manage his/her business in the right way.”

Perviz Aslani, EMBAWOOD, Azerbaijan

“A powerful insight into your hidden potential that can drive you to a high level of excellence.”

Educational Resources

Flexibility The KPI Institute in-house training is flexible, adaptable and effective, ensuring that you get the best possible learning experience.

Gavin Haberfield, Department of Treasury and Finance, Australia

Agenda

Increased relevance You can enhance the effectiveness of your training program by incorporating a real live audit with the assistance of the facilitator – making the course more relevant to you and your business.

“Particularly adept at building and sharing knowledge... creativity, research and exemplary stakeholder management skills were essential to success.”

Alassane B. Ndiaye, Qalinca, Belgium

“I would rate the training 10 out of 10 and highly recommend it to others. The facilitator managed to get excellent group interaction right from the beginning, the course was interesting, informative and very well presented.”

Mohamed Salah El-Dein, Salehiya Medical, Saudi Arabia

In-house Training Course

European Division

Middle East Division

SE Asia Division

Headquarters

Sibiu City Center Somesului Street, No. 3 - 550003 Sibiu, Romania T: +40 3 6942 6935 M: +40 7 4706 0997 office@kpiinstitute.org

The Fairmont Dubai Suite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAE T: +971 4 311 6556 M: +971 55 787 6427 office@kpiinstitute.org

Wisma UOA II 21 Jalan Pinang, Unit 11-10, 50450 Kuala Lumpur, Malaysia T: +60 3 2742 1357 M: +60 11 3303 2135 office@kpiinstitute.org

Life.lab Building 198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, Australia T: +61 3 9028 2223 M: +61 4 2456 8088 office@kpiinstitute.org

Sibiu Office

Dubai Office

Kuala Lumpur Office

Melbourne Office

Registration

www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional

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3 ways to register: Online store.kpiinstitute.org

Direct contact Call us and we will assist you through the registration process.

Middle East office Teodora Gorski teo.gorski@kpiinstitute.com T: +971 4 311 6556

Australian Headquarters Filip Cotfas filip.cotfas@kpiinstitute.com T: +40 742 517 711

Registration form

Title First name Telephone Email Training course Date of training course Job title Department Organization

Address

City

State / Province

Country

Postal Code

How did you hear about us?

European office: +40 2 6441 4360

Registration cancellation procedure

Southeast Asia office: +61 3 8395 6544

Email us with your registration details

Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

Registration

Australian Headquarters: +61 3 8395 6544

Organization size

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Complete this form and fax it to your nearest office:

Middle East office: +971 4 332 8810

Last name

In-house Training Course

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Educational Resources

Southeast Asia office Oana Gavril oana.gavril@kpiinstitute.com M: +60 11 3303 2135

Expression of Interest

Agenda

European office Alexandru Muntean alex.muntean@kpiinstitute.com M: +40 7 4706 0997

Course Overview

Registration

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional

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