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PERFORMANCE IMPROVEMENT
v 1.0 2015
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Dubai, UAE A
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PR
Performance Improvement Framework
Certified Performance Improvement Professional
ESSION
2016 editions: 18 - 20 May
25 - 27 September
Explore the six pillars of a successful Performance Improvement System
Over the last 6 years, the team at The KPI Institute:
Documented 8,000+ KPIs from 16 functional areas and 25 industries; Reviewed 1,000+ performance reports from 125 countries; Referenced 30,000+ resources (books, articles, performance reports) as part of the documentation process; Developed 250+ KPI Dashboards and Balanced Scorecards.
With the insights gained we:
Delivered 220+ education programs; Assisted 28,000+ organizations in finding solutions for their KPI needs; Trained 3,400+ participants in 40+ countries on how to work rigorously with KPIs.
3 Key Business Benefits Experience the real business applicability of theoretical concepts, by applying 6 performance improvement pillars in 12 different scenarios; Manage poor performance in a measurable and effective manner through corrective actions and initiative management; Improve the organizational decision making process by experiencing a variety of business scenarios. „The course was very comprehensive and informative. It helped me have a clear understanding of KPIs and developed my skills around setting my own departmental KPIs. Thank you!� Anfal Al Qumaish, The Institute of Public Administration, UAE
Info at: www.kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935
Course Overview
Course Overview The course provides a strong foundation towards improving performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap. This training course presents 6 pillars that need to be applied in order to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.
Agenda
These six pillars are then applied in 12 scenarios, starting from different levels across the company (organizational, divisional, departmental and employee performance improvement), to diverse capabilities (project, process, quality and customer service performance improvement), and different stakeholders (suppliers, Joint Ventures, Board and personal performance improvement).
Testimonials “Very dynamic and interactive course; knowledgeable and approachable course facilitator.”
Snehal Kaware, Takreer, UAE
Arturo Cruz, Abu Dhabi Aviation, UAE
Individuals interested in performance improvement Entrepreneurs, analysts and professionals from different fields, interested in performance improvement, will acquire the knowledge needed to better understand performance improvement. The networking opportunity and the possibility of sharing knowledge and personal experiences constitute a unique learning experience that facilitates the acquisition and assimilation of performance improvement skills.
Improve performance at all levels, by identifying and addressing specific challenges; Develop and maintain a functional Performance Improvement System; Enhance the decision making process by using relevant data; Nurture a performance culture; Receive a premium recognition of your expertise in performance improvement granted by The KPI Institute.
Learning objectives Understand the Performance Management System architecture; Rigorously conduct the data analysis process; Get insights on best practices in reporting KPIs; Practice performance review meetings; Systematize the tracking of implemented initiatives to address the objectives set;
Registration Form
Performance management experts Professionals who occupy positions such as Strategy Manager, Performance Manager or Performance Architect, who already use certain practices within their organizations or have already implemented certain processes and tools, now have the opportunity to check whether the business activity lives up to the standards, and thus, to identify improvement opportunities.
Benefits
Course Fees
Top/middle/lower management people Individuals from top/middle/lower management and their respective organizations, regardless of their field of expertise, will be glad to discover that the “Certified Performance Improvement Professional” course provides the pillars, tools and resources required for the effective implementation of a Performance Improvement System within their organizations. By sharing good practices in the field, the participants and the trainer can come up with solutions to the challenges that appear within organizations.
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Facilitators
Participants profile
Educational Resources
“The content of the program is really to the point and easily customized to the needs of the Oil and Gas Industry.”
Gain practical experience in recalibrating the Performance Improvement System; Discover how to build a performance culture; Practice performance improvement in 12 different scenarios.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
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Course Overview
Agenda Day 2 - Performance Improvement Pillars
Day 3 - Performance Improvement in Practice
9:00 - 16:30
9:00 - 16:30
9:00 - 16:00
Performance Management Framework The Performance Management System Architecture; The importance of implementing a Performance Management System; The Performance Management System governance; The Performance Management levels; The Performance Management tools.
Decision Making Performance review meetings; Decision making process; Effective follow up of performance review meetings.
Levels Organizational performance improvement; Divisional performance improvement; Departmental performance improvement; Employee performance improvement;
Building a Performance Culture Change management; Employee performance management; Employee engagement; Bonus systems examples; Gamification.
Stakeholders Supplier performance improvement; Joint Ventures performance improvement; Board performance improvement; Personal performance improvement. Review and Certification Exam Course review; Certification Exam.
Facilitators
Data Analysis Data quality dimensions Levels of KPI analysis; Business analysis techniques.
Learning and Improvement Performance Management Lifecycle Evolution; Strategy review; Performance Management System recalibration; Organizational Capability Maturity Models; Performance Improvement Maturity Model;
Capabilities Project performance improvement; Process performance improvement; Quality performance improvement; Customer service performance improvement;
Educational Resources
Performance Improvement Scenarios Levels: organizational performance improvement, divisional performance improvement, departmental performance improvement, employee performance improvement; Capabilities: project performance improvement, process performance improvement, quality performance improvement, customer service performance improvement; Stakeholders: supplier performance improvement, Joint Ventures performance improvement, Board performance improvement, personal performance improvement.
Initiative Management Portfolio of Initiatives development; Initiatives documentation form functions; Initiatives documentation process; Monitoring the initiatives implemented.
Agenda
Day 1 - Performance Improvement Fundamentals
Data Reporting Report compilation; Data visualization rules for wellstructured reports; Performance report communication channels.
Course Fees
Testimonials “The course content was very valuable and excellent. We can effectively use the information and methods provided in this course in our job.” Mariam Abdullah Al Darmaki, AMMROC, UAE
Registration Form
“Very dynamic and interactive course; knowledgeable and approachable course facilitator.” Arturo Cruz, Abu Dhabi Aviation, UAE
www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
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Pre-course
This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps:
During the three days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies. The learning experience consists of: Applying concepts in practical exercises; Analyzing case studies and identifying solutions; Using templates to effectively work with performance improvement tools; Sharing experiences and best practices; Creating a network of performance improvement professionals; Evaluating the knowledge gained, through short quizzes to support the final test.
After-course
Action plan – create a plan for the actions and initiatives you intend to implement after the training course Forum discussions – initiate a discussion and contribute in a discussion opened by another participant; In-house presentation – create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course; Additional reading – go through a series of resources to discover case studies of companies that managed to improve their performance; Learning journal – reflect upon your 3 stages learning experience and complete a journal.
The PI Infographic; The qualitative reports: Performance Management in 2012, Performance
Inclusions Course materials that consist in: Course slides; Course notes. Performance Management Toolkit, containing the following templates: Desired State of Evolution; Strategy Map; Performance Scorecard; Performance Dashboard; Performance Healthogram; Performance Maturity Model; KPI documentation; Initiatives Portfolio; Initiatives Documentation; Performance Management System Architecture; Monthly Performance Management Process; Employee Scorecard. Furthermore, the templates are accompanied by two manuals and two publications: Performance Dashboard Guide for Administrator; Performance Scorecard Guide for Administrator; KPIs for Human Resources Dashboard; KPIs for Human Resources Scorecard.
The course fee covers the cost of the certification process, valued at $350, ensuring a smooth certification system. Premium Subscription on smartKPIs. com available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted One research report from the Top 25 KPIs series; Free access to all webinars from 2014 to 2015 Performance Management series.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
Registration Form
Management in 2013 and Performance Management in 2014; Catalogues: Scorecards, Dashboards, Initiatives Documentation Forms, Glossary of Terms; Fact Sheets: Terminology review, History, Performance Improvement Maturity Model; Video doodles: 11 video doodles dedicated to Performance Management; Other resources: Consisting in articles, case studies and videos relevant for performance improvement.
We strongly recommend that you obtain the Certified Performance Improvement Professional title, as this endorses your skills and knowledge related to this field.
Course Fees
Educational Resources
Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam; Certificate of Attendance (hard copy): after participating at the 3 days of onsite training course; Certified Performance Improvement Professional diploma (hard copy): after successfully completing all of the 3 stages of the learning experience.
Facilitators
The learning process is not finalized when the core-course ends. Participants are required to take the following steps:
The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:
Educational Resources
Core course
Evaluation
Agenda
Needs assessment – complete a questionnaire to determine a tailored and relevant learning experience; Pre-course evaluation quiz – take a short quiz to establish the current level of knowledge; Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience; Forum introduction – share an introduction message to present yourself to the other course participants; Expectations – share your expectations regarding the training course; Video resources – watch the webinar “How to overcome 3 key challenges in measuring performance”, to get familiar to Performance Measurement, as this is the starting point of the Performance Improvement training course; Pre-requisite reading – check several materials in advance, in order to get an overview on the discipline and to gain a more holistic view upon the subject; Assignment – reflect on the Performance Improvement challenges faced in different scenarios and come up with 3 actions that could be taken to improve performance.
Course Overview
Learning experience
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Course Overview
Facilitators Teodora Gorski
Managing Director TKI MENA
Teodora has gained a solid background in working with performance management systems due to her activity as a consultant and analyst both at the corporate and NGO level. She acted as a project manager for various initiatives within the performance management and HR field. As a facilitator, Teodora has developed and delivered training courses on enhancing the individual learning and soft skills of employees. As a Certified KPI Professional, Teodora has been involved in matters such as determining employee competencies and skills with a variety of national and international clients from diverse industries.
“Thank you very much for a productive and informative workshop. The trainer was very organized and professional during the whole training; I will not hesitate to recommend your services to anyone who needs your expertise. Thank you very much and I am looking forward to work with you in the future.” Zuhair Siddiqui, Takreer - ADNOC, UAE
“The tutor had strong knowledge about KPIs and succeeded to generate curiosity throughout the course.” Dhruv Goswami, Applied Corrossion Technology, UAE
“The course content was very valuable and excellent. We can effectively use the information and methods provided in this course in our job.”
Facilitators
Teodora holds qualifications in International Business Administration, Project Management and Law, complemented by a certificate in Entrepreneurship and Venture Creation from the ISCTE Business School in Lisbon and a Human Resource Specialist Certificate.
Dhruv Goswami, Applied Corrossion Technology, UAE
Educational Resources
Some of Teodora`s most significant projects include designing and implementing various corporate expansion projects, implementing performance management systems and business development strategies for the Middle East. She also has experience in working with organizational design when it comes to managing structural change and ensuring organizational capability. Teodora has also been involved in determining companies’ needs for human capital development and building a company’s stock of HR to support organizational strategies.
“The training on KPIs gave me the right understanding about the process, starting with identification, to KPI’s alignment, strategy and performance measurement, which will really add value to the organization.” Agenda
Teodora Gorski is the Managing Director MENA at The KPI Institute, the global authority on Key Performance Indicators research and education, as well as a Project Management expert with experience in Research, Organizational Development and Human Resources. As a Managing Director, Teodora lead organizational development initiatives to support and enhance the organization’s strategic plan and manages the development and growth of the MENA branch of the KPI Institute.
Testimonials
Mariam Abdullah Al Darmaki, AMMROC, UAE
Training Courses Catalogue 2016 Course Fees
The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management. Access the Training Courses Catalogue below for the complete training offer.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
Registration Form
The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.
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Course Overview
Course Fees Course Date
General Fee
The KPI Institute Early Members Bird 1
18 - 20 May
$3,150 USD
$3,050 USD
25 - 27 September
$3,150 USD
$3,050 USD
Early Bird 2
2 or More Participants
Registration Deadline
$2,800 USD by February 29th
$3,000 USD by April 29th
$2,650 USD
26 May
$2,800 USD by June 25th
$3,000 USD by August 25th
$2,650 USD
22 September
Venue
Accommodation
Dusit Thani, 133, Sheikh Zayed Road, Dubai, UAE
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.
Agenda
*The course fee includes course materials, lunch and coffee breaks.
For more details visit: The KPI Institute Store Official Course Webpage
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Educational Resources
Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel.
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Facilitators
Organize this training course in-house If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.
European Division
Middle East Division
SE Asia Division
Headquarters
Sibiu City Center Somesului Street, No. 3 - 550003 Sibiu, Romania T: +40 3 6942 6935 M: +40 7 4706 0997 office@kpiinstitute.org
The Fairmont Dubai Suite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAE T: +971 4 311 6556 M: +971 55 787 6427 office@kpiinstitute.org
Wisma UOA II 21 Jalan Pinang, Unit 11-10, 50450 Kuala Lumpur, Malaysia T: +60 3 2742 1357 M: +60 11 3303 2135 office@kpiinstitute.org
Life.lab Building 198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, Australia T: +61 3 9028 2223 M: +61 4 2456 8088 office@kpiinstitute.org
Dubai Office
Kuala Lumpur Office
Melbourne Office
Course Fees
Sibiu Office
www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
Registration Form
Operated by Connected Performance Training Institute under DED Trade License number 718620
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Course Overview
Registration 3 ways to register: Online
Registration form *Please fill out all the fields below
store.kpiinstitute.org
Direct contact
Title First name
Teodora Gorski teo.gorski@kpiinstitute.com T: +971 4 311 6556
Telephone
Registration form Use one of the following options: Complete this form and fax it to our Dubai Office at: +971 4 332 8810 Email us with your registration details
Credit card 1. Fill in and submit the registration form available online at store.kpiinstitute.org 2. Pay by credit card using the online facility; 3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
1. Send an email containing your contact details and registration request; 2. An email confirmation containing the tax invoice and bank account details will be sent to you; 3. Proceed with the attendance fee payment by bank transfer;
5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
Job title Department Organization
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How did you hear about us?
Registration cancellation procedure Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure. The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.
Registration Form
4. Send through email the proof of the payment transaction completion;
Date of training course
Course Fees
Bank transfer
Training course
Facilitators
Payment:
Educational Resources
Alexandru Muntean alex.muntean@kpiinstitute.com M: +40 7 4706 0997
Last name
Agenda
Call us and we will assist you through the registration process.
If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
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