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PERFORMANCE IMPROVEMENT
v 1.0 2015
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Kuala Lumpur, Malaysia A
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Performance Improvement Framework
Certified Performance Improvement Professional
ESSION
2016 editions: 19 - 21 October
Recover up to 100% of training costs via the Human Resources Development Fund The HRDF starts the up-skilling of Malaysian workforce by allowing employers to receive financial assistance up to 100% to cover the training cost incurred, at both regional and international level. For terms and conditions please refer to page 6.
Explore the six pillars of a successful Performance Improvement System
Over the last 6 years, the team at The KPI Institute:
Documented 8,000+ KPIs from 16 functional areas and 25 industries; Reviewed 1,000+ performance reports from 125 countries; Referenced 30,000+ resources (books, articles, performance reports) as part of the documentation process; Developed 250+ KPI Dashboards and Balanced Scorecards.
With the insights gained we:
Delivered 220+ education programs; Assisted 28,000+ organizations in finding solutions for their KPI needs; Trained 3,400+ participants in 40+ countries on how to work rigorously with KPIs.
3 Key Business Benefits Experience the real business applicability of theoretical concepts, by applying 6 performance improvement pillars in 12 different scenarios; Manage poor performance in a measurable and effective manner through corrective actions and initiative management; Improve the organizational decision making process by experiencing a variety of business scenarios. “I would highly recommend this course as it covers all the important aspects of KPIs in which can be applied in real life.� Dk Siti Bazilah Pg Hj Zahari, Manager Trainee, Autoriti Monetari Brunei Darussalam, Brunei
Info at: www.kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935
Course Overview
Course Overview The course provides a strong foundation towards improving performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap. This training course presents 6 pillars that need to be applied in order to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.
Agenda
These six pillars are then applied in 12 scenarios, starting from different levels across the company (organizational, divisional, departmental and employee performance improvement), to diverse capabilities (project, process, quality and customer service performance improvement), and different stakeholders (suppliers, Joint Ventures, Board and personal performance improvement).
Testimonials
Dy Chetra, Financial Controller, Cellcard, Cambodia
Individuals interested in performance improvement Entrepreneurs, analysts and professionals from different fields, interested in performance improvement, will acquire the knowledge needed to better understand performance improvement. The networking opportunity and the possibility of sharing knowledge and personal experiences constitute a unique learning experience that facilitates the acquisition and assimilation of performance improvement skills.
Benefits
Improve performance at all levels, by identifying and addressing specific challenges; Develop and maintain a functional Performance Improvement System; Enhance the decision making process by using relevant data; Nurture a performance culture; Receive a premium recognition of your expertise in performance improvement granted by The KPI Institute.
Learning objectives Understand the Performance Management System architecture; Rigorously conduct the data analysis process; Get insights on best practices in reporting KPIs; Practice performance review meetings; Systematize the tracking of implemented initiatives to address the objectives set;
Registration Form
Performance management experts Professionals who occupy positions such as Strategy Manager, Performance Manager or Performance Architect, who already use certain practices within their organizations or have already implemented certain processes and tools, now have the opportunity to check whether the business activity lives up to the standards, and thus, to identify improvement opportunities.
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Course Fees
Top/middle/lower management people Individuals from top/middle/lower management and their respective organizations, regardless of their field of expertise, will be glad to discover that the “Certified Performance Improvement Professional” course provides the pillars, tools and resources required for the effective implementation of a Performance Improvement System within their organizations. By sharing good practices in the field, the participants and the trainer can come up with solutions to the challenges that appear within organizations.
Malik Murad Ali, IT Director, MYDIN, Kuala Lumpur
Facilitator
Participants profile
“Finally, a professionally run course on KPI and scorecards development. It was a brilliant workshop and enjoyed every minute of it. Thank you, thank you.”
Educational Resources
“The course content is quite comprehensive and provides step by step instructions on implementing KPIs either at the organizational or departmental level.”
Gain practical experience in recalibrating the Performance Improvement System; Discover how to build a performance culture; Practice performance improvement in 12 different scenarios.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
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Course Overview
Agenda Day 2 - Performance Improvement Pillars
Day 3 - Performance Improvement in Practice
9:00 - 17:00
9:00 - 17:00
9:00 - 16:45
Performance Management Framework The Performance Management System Architecture; The importance of implementing a Performance Management System; The Performance Management System governance; The Performance Management levels; The Performance Management tools.
Decision Making Performance review meetings; Decision making process; Effective follow up of performance review meetings.
Levels Organizational performance improvement; Divisional performance improvement; Departmental performance improvement; Employee performance improvement;
Building a Performance Culture Change management; Employee performance management; Employee engagement; Bonus systems examples; Gamification.
Stakeholders Supplier performance improvement; Joint Ventures performance improvement; Board performance improvement; Personal performance improvement. Review and Certification Exam Course review; Certification Exam.
Facilitator
Data Analysis Data quality dimensions Levels of KPI analysis; Business analysis techniques.
Learning and Improvement Performance Management Lifecycle Evolution; Strategy review; Performance Management System recalibration; Organizational Capability Maturity Models; Performance Improvement Maturity Model;
Capabilities Project performance improvement; Process performance improvement; Quality performance improvement; Customer service performance improvement;
Educational Resources
Performance Improvement Scenarios Levels: organizational performance improvement, divisional performance improvement, departmental performance improvement, employee performance improvement; Capabilities: project performance improvement, process performance improvement, quality performance improvement, customer service performance improvement; Stakeholders: supplier performance improvement, Joint Ventures performance improvement, Board performance improvement, personal performance improvement.
Initiative Management Portfolio of Initiatives development; Initiatives documentation form functions; Initiatives documentation process; Monitoring the initiatives implemented.
Agenda
Day 1 - Performance Improvement Fundamentals
Data Reporting Report compilation; Data visualization rules for wellstructured reports; Performance report communication channels.
Course Fees
Testimonials
Registration Form
“I highly enjoyed the course. Even though I’ve attended KPI courses before, it was a great refresher as it relates directly with my current job. The flow of the content was done systematically and was easy to be understood. I highly recommend this course to the colleagues as the content is extremely useful to be applied in the Public Sector. Especially those who are having issues coming up with or implementing performance measures in their organization.” Nadzri Yahya, Senior Special Duties Officer, Prime Minister’s Office, Brunei
www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
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Pre-course
This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps:
During the three days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies. The learning experience consists of: Applying concepts in practical exercises; Analyzing case studies and identifying solutions; Using templates to effectively work with performance improvement tools; Sharing experiences and best practices; Creating a network of performance improvement professionals; Evaluating the knowledge gained, through short quizzes to support the final test.
After-course
Action plan – create a plan for the actions and initiatives you intend to implement after the training course Forum discussions – initiate a discussion and contribute in a discussion opened by another participant; In-house presentation – create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course; Additional reading – go through a series of resources to discover case studies of companies that managed to improve their performance; Learning journal – reflect upon your 3 stages learning experience and complete a journal.
The PI Infographic; The qualitative reports: Performance Management in 2012, Performance
Inclusions Course materials that consist in: Course slides; Course notes. Performance Management Toolkit, containing the following templates: Desired State of Evolution; Strategy Map; Performance Scorecard; Performance Dashboard; Performance Healthogram; Performance Maturity Model; KPI documentation; Initiatives Portfolio; Initiatives Documentation; Performance Management System Architecture; Monthly Performance Management Process; Employee Scorecard. Furthermore, the templates are accompanied by two manuals and two publications: Performance Dashboard Guide for Administrator; Performance Scorecard Guide for Administrator; KPIs for Human Resources Dashboard; KPIs for Human Resources Scorecard.
The course fee covers the cost of the certification process, valued at $350, ensuring a smooth certification system. Premium Subscription on smartKPIs. com available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted One research report from the Top 25 KPIs series; Free access to all webinars from 2014 to 2015 Performance Management series.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
Registration Form
Management in 2013 and Performance Management in 2014; Catalogues: Scorecards, Dashboards, Initiatives Documentation Forms, Glossary of Terms; Fact Sheets: Terminology review, History, Performance Improvement Maturity Model; Video doodles: 11 video doodles dedicated to Performance Management; Other resources: Consisting in articles, case studies and videos relevant for performance improvement.
We strongly recommend that you obtain the Certified Performance Improvement Professional title, as this endorses your skills and knowledge related to this field.
Course Fees
Educational Resources
Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam; Certificate of Attendance (hard copy): after participating at the 3 days of onsite training course; Certified Performance Improvement Professional diploma (hard copy): after successfully completing all of the 3 stages of the learning experience.
Facilitator
The learning process is not finalized when the core-course ends. Participants are required to take the following steps:
The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:
Educational Resources
Core course
Evaluation
Agenda
Needs assessment – complete a questionnaire to determine a tailored and relevant learning experience; Pre-course evaluation quiz – take a short quiz to establish the current level of knowledge; Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience; Forum introduction – share an introduction message to present yourself to the other course participants; Expectations – share your expectations regarding the training course; Video resources – watch the webinar “How to overcome 3 key challenges in measuring performance”, to get familiar to Performance Measurement, as this is the starting point of the Performance Improvement training course; Pre-requisite reading – check several materials in advance, in order to get an overview on the discipline and to gain a more holistic view upon the subject; Assignment – reflect on the Performance Improvement challenges faced in different scenarios and come up with 3 actions that could be taken to improve performance.
Course Overview
Learning experience
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Course Overview
Facilitator Mihai Toma
Head of Professional Practice TKI MENA
Mihai has developed a solid background in implementing performance management systems due to facilitating the establishment of The KPI Institute’s strategic direction and the cascading of KPIs from the organizational level to the individual one.
As a Master Trainer, certified by The Association for Talent Development, Mihai has developed and delivered training courses on selecting and documenting KPIs, managing individual performance, performance improvement. As a Certified KPI Practitioner, Mihai has advised and worked with a variety of international clients from industries such as petrochemicals, utilities, healthcare, construction materials production, pension funds, food production and professional services.
“The course content was very detailed and all the topics delivered during this course were related to my area of work. In addition, the case studies’ exercises have given me confidence as well the basic knowledge for developing and implementing KPIs, and also identifying the correct ones, the stages involved in developing them, etc.” Mohammad Bin Tusin, Senior Management Services Officer, Management Services Department, Brunei
“Thanks for a very informative and enlightening session. It would certainly assist me in the long run, to further enhance our corporate performance measurement and management.”
Facilitator
Mihai holds a Bachelor’s Degree in Business Administration in Tourism and Services and a Master’s Degree in Business Administration /Managerial Economics from the Lucian Blaga University, Faculty of Economic Studies. Mihai’s educational and professional background is complemented by an international Certificate in KPI Management granted by The KPI Institute, as well as participating at a series of international seminars and conferences in the field of Performance Management.
Kabirr Faal, Kuwait Institute for Scientific Research (KISR), Kuwait
Educational Resources
Mihai has been actively involved in the implementation and design of KPI operational dashboards and functional performance scorecards, assisting in the development of the performance management system architecture for The KPI Institute’s clients from various industries and functional areas.
“Excellent instructor in terms of knowledge and content delivery. I will consider requesting his services again for in-house courses.” Agenda
Mihai Toma is the Head of Professional Practice MENA at The KPI Institute, the global authority on Key Performance Indicators research and education. His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators.
Testimonials
Hasniza Mohd Hassan, Senior Manager, Multimedia Development Corporation, Malaysia
Training Courses Catalogue 2016 Course Fees
The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management. Access the Training Courses Catalogue below for the complete training offer.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
Registration Form
The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.
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Course Overview
Course Fees Course Date
General Fee
The KPI Institute Early Members Bird 1
19 - 21 October
$2,350 USD
$2,250 USD
2 or More Participants
Early Bird 2
$2,050 USD $1,750 USD by September 19th
$1,850 USD by July 19th
Registration Deadline 14 October
*The course fee includes course materials, lunch and coffee breaks.
Accommodation
Park Royal Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.
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Organize this training Human Resources Development Fund (HRDF) Information course in-house
The HRDF starts the up-skilling of Malaysian workforce by allowing employers to receive financial assistance up to 100% to cover the training cost incurred, at both regional and international level. Facilitator
The increasing number of requests for performance improvement projects within your region has upgraded our services offering, bringing you the opportunity to acquire both the theoretical knowledge and practical skills for working with KPIs, now available to you through the HRDF program! You can claim from the HRDF the following: Course fees Daily allowance: should cover participants’ meals, land transportation & accommodation Airfare (If applicable)
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Course Overview
Registration 3 ways to register: Online
Registration form *Please fill out all the fields below
store.kpiinstitute.org Title
Direct contact First name
Oana Gavril oana.gavril@kpiinstitute.com M: +60 11 3303 2135
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Registration form Use one of the following options:
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Complete this form and fax it to our Australian Office at: +61 3 8395 6544
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Organization
Credit card 1. Fill in and submit the registration form available online at store.kpiinstitute.org 2. Pay by credit card using the online facility; 3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
1. Send an email containing your contact details and registration request; 2. An email confirmation containing the tax invoice and bank account details will be sent to you; 3. Proceed with the attendance fee payment by bank transfer;
5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
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Registration cancellation procedure Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure. The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.
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4. Send through email the proof of the payment transaction completion;
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Educational Resources
Sasikala Annamalai sasikala.annamalai@kpiinstitute.com T: +60 3 2742 1357
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Agenda
Call us and we will assist you through the registration process.
If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Performance Improvement Professional
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