CE
RT I F I E D
C-PI
PERFORMANCE IMPROVEMENT
v 1.0 2015
OF
A
L
PR
Performance Improvement Framework
ESSION
Certified Performance Improvement Professional
In Parnership with:
Riyadh, Saudi Arabia 2016 editions: 16 - 18 Oct
Explore the six pillars of a successful Performance Improvement System
Over the last 6 years, the team at The KPI Institute:
Documented 8,000+ KPIs from 16 functional areas and 25 industries; Reviewed 1,000+ performance reports from 125 countries; Referenced 30,000+ resources (books, articles, performance reports) as part of the documentation process; Developed 250+ KPI Dashboards and Balanced Scorecards.
With the insights gained we:
Delivered 220+ education programs; Assisted 28,000+ organizations in finding solutions for their KPI needs; Trained 3,400+ participants in 40+ countries on how to work rigorously with KPIs.
3 Key Business Benefits Experience the real business applicability of theoretical concepts, by applying 6 performance improvement pillars in 12 different scenarios; Manage poor performance in a measurable and effective manner through corrective actions and initiative management; Improve the organizational decision making process by experiencing a variety of business scenarios. „The course was very comprehensive and informative. It helped me have a clear understanding of KPIs and developed my skills around setting my own departmental KPIs. Thank you!� Anfal Al Qumaish, The Institute of Public Administration, UAE
Info at: www.kpiinstute.org | +966 115 102 716 | amahfouz@igtc.com.sa | +966 55 97 55 777
Course Overview
Course Overview The course provides a strong foundation towards improving performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap. This training course presents 6 pillars that need to be applied in order to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.
Agenda
These six pillars are then applied in 12 scenarios, starting from different levels across the company (organizational, divisional, departmental and employee performance improvement), to diverse capabilities (project, process, quality and customer service performance improvement), and different stakeholders (suppliers, Joint Ventures, Board and personal performance improvement).
Testimonials “Very dynamic and interactive course; knowledgeable and approachable course facilitator.”
Snehal Kaware, Takreer, UAE
Arturo Cruz, Abu Dhabi Aviation, UAE
Individuals interested in performance improvement Entrepreneurs, analysts and professionals from different fields, interested in performance improvement, will acquire the knowledge needed to better understand performance improvement. The networking opportunity and the possibility of sharing knowledge and personal experiences constitute a unique learning experience that facilitates the acquisition and assimilation of performance improvement skills.
Improve performance at all levels, by identifying and addressing specific challenges; Develop and maintain a functional Performance Improvement System; Enhance the decision making process by using relevant data; Nurture a performance culture; Receive a premium recognition of your expertise in performance improvement granted by The KPI Institute.
Learning objectives Understand the Performance Management System architecture; Rigorously conduct the data analysis process; Get insights on best practices in reporting KPIs; Practice performance review meetings; Systematize the tracking of implemented initiatives to address the objectives set;
Registration Form
Performance management experts Professionals who occupy positions such as Strategy Manager, Performance Manager or Performance Architect, who already use certain practices within their organizations or have already implemented certain processes and tools, now have the opportunity to check whether the business activity lives up to the standards, and thus, to identify improvement opportunities.
Benefits
Course Fees
Top/middle/lower management people Individuals from top/middle/lower management and their respective organizations, regardless of their field of expertise, will be glad to discover that the “Certified Performance Improvement Professional” course provides the pillars, tools and resources required for the effective implementation of a Performance Improvement System within their organizations. By sharing good practices in the field, the participants and the trainer can come up with solutions to the challenges that appear within organizations.
+
Facilitators
Participants profile
Educational Resources
“The content of the program is really to the point and easily customized to the needs of the Oil and Gas Industry.”
Gain practical experience in recalibrating the Performance Improvement System; Discover how to build a performance culture; Practice performance improvement in 12 different scenarios.
Info at: www.kpiinstute.org | +966 115 102 716 | amahfouz@igtc.com.sa | +966 55 97 55 777
2
Course Overview
Agenda Day 2 - Performance Improvement Pillars
Day 3 - Performance Improvement in Practice
9:00 - 16:30
9:00 - 16:30
9:00 - 16:00
Performance Management Framework The Performance Management System Architecture; The importance of implementing a Performance Management System; The Performance Management System governance; The Performance Management levels; The Performance Management tools.
Decision Making Performance review meetings; Decision making process; Effective follow up of performance review meetings.
Levels Organizational performance improvement; Divisional performance improvement; Departmental performance improvement; Employee performance improvement;
Building a Performance Culture Change management; Employee performance management; Employee engagement; Bonus systems examples; Gamification.
Stakeholders Supplier performance improvement; Joint Ventures performance improvement; Board performance improvement; Personal performance improvement. Review and Certification Exam Course review; Certification Exam.
Facilitators
Data Analysis Data quality dimensions Levels of KPI analysis; Business analysis techniques.
Learning and Improvement Performance Management Lifecycle Evolution; Strategy review; Performance Management System recalibration; Organizational Capability Maturity Models; Performance Improvement Maturity Model;
Capabilities Project performance improvement; Process performance improvement; Quality performance improvement; Customer service performance improvement;
Educational Resources
Performance Improvement Scenarios Levels: organizational performance improvement, divisional performance improvement, departmental performance improvement, employee performance improvement; Capabilities: project performance improvement, process performance improvement, quality performance improvement, customer service performance improvement; Stakeholders: supplier performance improvement, Joint Ventures performance improvement, Board performance improvement, personal performance improvement.
Initiative Management Portfolio of Initiatives development; Initiatives documentation form functions; Initiatives documentation process; Monitoring the initiatives implemented.
Agenda
Day 1 - Performance Improvement Fundamentals
Data Reporting Report compilation; Data visualization rules for wellstructured reports; Performance report communication channels.
Course Fees
Testimonials “The course content was very valuable and excellent. We can effectively use the information and methods provided in this course in our job.” Mariam Abdullah Al Darmaki, AMMROC, UAE
Registration Form
“Very dynamic and interactive course; knowledgeable and approachable course facilitator.” Arturo Cruz, Abu Dhabi Aviation, UAE
Info at: www.kpiinstute.org | +966 115 102 716 | amahfouz@igtc.com.sa | +966 55 97 55 777
3
Pre-course
This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps:
During the three days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies. The learning experience consists of: Applying concepts in practical exercises; Analyzing case studies and identifying solutions; Using templates to effectively work with performance improvement tools; Sharing experiences and best practices; Creating a network of performance improvement professionals; Evaluating the knowledge gained, through short quizzes to support the final test.
After-course
Action plan – create a plan for the actions and initiatives you intend to implement after the training course Forum discussions – initiate a discussion and contribute in a discussion opened by another participant; In-house presentation – create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course; Additional reading – go through a series of resources to discover case studies of companies that managed to improve their performance; Learning journal – reflect upon your 3 stages learning experience and complete a journal.
The PI Infographic; The qualitative reports: Performance Management in 2012, Performance
Inclusions Course materials that consist in: Course slides; Course notes. Performance Management Toolkit, containing the following templates: Desired State of Evolution; Strategy Map; Performance Scorecard; Performance Dashboard; Performance Healthogram; Performance Maturity Model; KPI documentation; Initiatives Portfolio; Initiatives Documentation; Performance Management System Architecture; Monthly Performance Management Process; Employee Scorecard. Furthermore, the templates are accompanied by two manuals and two publications: Performance Dashboard Guide for Administrator; Performance Scorecard Guide for Administrator; KPIs for Human Resources Dashboard; KPIs for Human Resources Scorecard.
The course fee covers the cost of the certification process, valued at $350, ensuring a smooth certification system. Premium Subscription on smartKPIs. com available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted One research report from the Top 25 KPIs series; Free access to all webinars from 2014 to 2015 Performance Management series.
Info at: www.kpiinstute.org | +966 115 102 716 | amahfouz@igtc.com.sa | +966 55 97 55 777
Registration Form
Management in 2013 and Performance Management in 2014; Catalogues: Scorecards, Dashboards, Initiatives Documentation Forms, Glossary of Terms; Fact Sheets: Terminology review, History, Performance Improvement Maturity Model; Video doodles: 11 video doodles dedicated to Performance Management; Other resources: Consisting in articles, case studies and videos relevant for performance improvement.
We strongly recommend that you obtain the Certified Performance Improvement Professional title, as this endorses your skills and knowledge related to this field.
Course Fees
Educational Resources
Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam; Certificate of Attendance (hard copy): after participating at the 3 days of onsite training course; Certified Performance Improvement Professional diploma (hard copy): after successfully completing all of the 3 stages of the learning experience.
Facilitators
The learning process is not finalized when the core-course ends. Participants are required to take the following steps:
The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:
Educational Resources
Core course
Evaluation
Agenda
Needs assessment – complete a questionnaire to determine a tailored and relevant learning experience; Pre-course evaluation quiz – take a short quiz to establish the current level of knowledge; Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience; Forum introduction – share an introduction message to present yourself to the other course participants; Expectations – share your expectations regarding the training course; Video resources – watch the webinar “How to overcome 3 key challenges in measuring performance”, to get familiar to Performance Measurement, as this is the starting point of the Performance Improvement training course; Pre-requisite reading – check several materials in advance, in order to get an overview on the discipline and to gain a more holistic view upon the subject; Assignment – reflect on the Performance Improvement challenges faced in different scenarios and come up with 3 actions that could be taken to improve performance.
Course Overview
Learning experience
4
Course Overview
Facilitators Paul Albu
Senior Business Research Specialist Paul Albu is a Senior Business Research Specialist at The KPI Institute, the global authority on Key Performance Indicators research and education.
Some of Paul`s most significant projects include designing the two main courses of The KPI Institute, Strategy and Business Planning and Balanced Scorecard Management System, along with aligning organizational job descriptions and evaluations with competencebased recruitment. He has also authored a white paper on organizational performance.
Paul holds tertiary qualifications in Business Administration. Paul’s educational and professional background is complemented by an International Certificate in KPI Management granted by The KPI Institute (May 2014), and the participation in a series of international seminars and business simulations, such as “Friday Night at the ER”, organized by The KPI Institute (2013) and “Gold of the desert Kings”, organized by Trendconsult (2012).
Dhruv Goswami, Applied Corrossion Technology, UAE
“Thank you very much for a productive and informative workshop. The trainer was very organized and professional during the whole training; I will not hesitate to recommend your services to anyone who needs your expertise. Thank you very much and I am looking forward to work with you in the future.”
Educational Resources
As a facilitator, Paul is certified from the National Authority of Training and Association for Talent Development. He has developed and delivered courses at both national and international levels, on topics such as: performance management, leadership, project management, product packaging and organizational development. He facilitated the learning experience of more than 500 participants, gathering an experience of over 300 training hours.
“The training on KPIs gave me the right understanding about the process, starting with identification, to KPI’s alignment, strategy and performance measurement, which will really add value to the organization.” Agenda
His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators.
Testimonials
Zuhair Siddiqui, Takreer - ADNOC, UAE
“The tutor had strong knowledge about KPIs and succeeded to generate curiosity throughout the course.” Dhruv Goswami, Applied Corrossion Technology, UAE
Facilitators
“The course content was very valuable and excellent. We can effectively use the information and methods provided in this course in our job.” Mariam Abdullah Al Darmaki, AMMROC, UAE
Training Courses Catalogue 2016 Course Fees
The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management. Access the Training Courses Catalogue below for the complete training offer.
Info at: www.kpiinstute.org | +966 115 102 716 | amahfouz@igtc.com.sa | +966 55 97 55 777
Registration Form
The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.
5
Course Overview
Course Fees Course Date
General Fee
The KPI Institute Early Members Bird 1
16 - 18 October
$2,800 USD
$2,650USD
$2,550 USD by 16 August
Early Bird 2
2 or More Participants
Registration Deadline
$2,650 USD by 15 September
$2,500 USD
10 October
*The course fee includes course materials, lunch and coffee breaks.
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.
For more details visit: The KPI Institute Store
Venue
Agenda
Accommodation
Isna Global Training Center Co. (IGTC) Prince Fahed Ibn Ibrahim St., Kuwait Roundabout, Malaz, Riyadh, Saudi Arabia
Educational Resources
Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel. We invite you to contact the event manager to enquire about special rates from the venue.
Contact Information
Facilitators
IGTC
Isna Global Training Center Co.
Course Fees
Prince Fahed Ibn Ibrahim St., Kuwait Roundabout, Malaz, Riyadh, Saudi Arabia Tel.: +966 14 78 70 76 Fax: +966 14 78 20 11 Website: www.igtc.com.sa Email: info@igtc.com.sa
Middle East Division Dubai Office
Info at: www.kpiinstute.org | +966 115 102 716 | amahfouz@igtc.com.sa | +966 55 97 55 777
Registration Form
The Fairmont Dubai Suite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAE T: +971 4 311 6556 M: +971 55 787 6427 office@kpiinstitute.org
6
Course Overview
Registration 3 ways to register: Online
Registration form *Please fill out all the fields below
store.kpiinstitute.org
Direct contact
Title First name
Ahmad Mahfouz amahfouz@igtc.com.sa M: +966 55 97 55 777 T: +966 14 78 70 76
Telephone
Registration form Use one of the following options:
Email Training course Date of training course Job title
Complete this form and fax it to our Dubai Office at: +971 4 332 8810
Department
Email us with your registration details
Organization
Credit card 1. Fill in and submit the registration form available online at store.kpiinstitute.org 2. Pay by credit card using the online facility; 3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
1. Send an email containing your contact details and registration request; 2. An email confirmation containing the tax invoice and bank account details will be sent to you; 3. Proceed with the attendance fee payment by bank transfer;
5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
Address
City
State / Province
Country
Postal Code
How did you hear about us?
Registration cancellation procedure Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure. The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.
Registration Form
4. Send through email the proof of the payment transaction completion;
Industry
Course Fees
Bank transfer
Organization size
Facilitators
Payment:
Educational Resources
Cosmin ChindriČ™ cosmin.chindris@kpiinstitute.com M: +40740963913
Last name
Agenda
Call us and we will assist you through the registration process.
If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.
Info at: www.kpiinstute.org | +966 115 102 716 | amahfouz@igtc.com.sa | +966 55 97 55 777
7