Certified Supplier Performance Professional- Dubai 2016

Certified Supplier Performance Professional Dubai, UAE 2016 editions: 8 - 10 May

30 Oct - 1 November

Identifying the right tools and methods to effectively manage supplier performance.

This practical three-day course will provide you the knowledge and tools necessary to efficiently manage and growth the suppliers’ performance through:

Documented KPIs dedicated to monitoring the performance of suppliers, distributors and supply chain overall; An integrated approach of performance management for driving outstanding results backed up by a ready-to-use performance toolkit; Best practice examples from various industries; Subject matter expert facilitating the course and enhancing an intensive learning experience for the participants.

3 Key Business Benefits Increase business performance by gaining more control over the suppliers performance and actively manage the stakeholders buy-in process; Significantly improve business results by working with the relevant KPIs and supporting instruments (Scorecards, Dashboards, Portfolio of initiatives) to monitor suppliers’ performance; Consolidate your competitive advantage by addressing, in real time, the risks associated with selection, contracting and monitoring performance of suppliers. „The course was very comprehensive and informative. It helped me have a clear understanding of KPIs and developed my skills around setting my own departmental KPIs. Thank you!”

Anfal Al Qumaish, The Institute of Public Administration, UAE Info at: www.kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935

Course Overview

Course Overview The training course is designed to develop the key competencies necessary to efficiently manage and growth the suppliers’ performance and optimize the relationship with buyers and other procurement stakeholders. Moreover, participants will benefit from a powerful learning experience mixing practical information delivery with well-designed practical activities and study cases, constantly stimulating the interaction between participants and knowledge sharing.

Agenda

As a key differentiator, the course provided by The KPI Institute focuses on a practicerelated side of suppliers’ management, using a comprehensive KPIs development and monitoring framework, backed up by a ready-to-use performance toolkit.

Testimonials “The content of the program is really to the point and easily customized to the needs of the Oil and Gas Industry.”

“Very dynamic and interactive course; knowledgeable and approachable course facilitator.”

Snehal Kaware, Takreer, UAE

Arturo Cruz, Abu Dhabi Aviation, UAE Educational Resources

Participants profile

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Benefits

Efficiently manage the procurement activity area, based on an thorough understanding of the supplier relationship dynamics;

Professionals working in departments such as procurement, logistics, retail, manufacturing and distribution or related to procurement processes, interested in improving the performance of their supplier activities and bringing strategic and sustainable value to their organizations.

Take adequate measures reflect the company competitive advantage in developing and proper usage of supplier selection and evaluation tools;

Middle/lower management professionals

Have a significant contribution as part of the team involved in procurement and strategic sourcing areas; Generate value for your business by applying a modern performance management framework; Enhance your practical learning experience by getting full access to a variety of relevant resources and ready-to use tools designed to help you attain outstanding results.

Course Fees

Individuals such buyers, procurement managers, but also key accounts which are involved in procurement-related planning, management, project tracking or performance monitoring. The tools and resources offered as part of the “Certified Supplier Performance Professional” course enable participants to immediately apply the concepts learned within their organizations.

Facilitator

Professionals activating in purchasing, procurement and strategic sourcing areas

Learning objectives At the end of this course you will be able to: Develop and implement a supplier selection process based on company competitive advantage; Use different supplier segmentation models;

Registration Form

Identify risks and develop response strategies related to the management of suppliers’ relationships; Select relevant KPIs to monitor and improve your supply chain performance; Implement a rigorous supplier relationship strategy capable to generate added value at the entire organizational level. www.kpiinstitute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

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Course Overview

Agenda Day 1 - Supplier Performance Context

Day 2 - Contracting and Performance Monitoring

Day 3 - Supplier Performance Management

9:00 - 16:30

9:00 - 16:30

9:00 - 16:00

Course Introduction

Supplier Contracting

Supplier Relationship Management (SRM)

Understanding Supplier Performance

Supplier Selection Supplier selection process; Suppliers selection requirements and criteria development; Supplier selection methods and tools; Supplier evaluation; Activity: Develop suppliers’ selection criteria.

Activity: Develop evaluation form

Key elements of purchasing – procurement – strategic sourcing; Strategic sourcing approach of suppliers; Supplier panel development and management; Supplier segmentation models; Activity: Apply supplier segmentation in practice.

SLA success factors (service and management); SLAs requirements setting; SLAs objectives; Building the SLA based on company competitive advantage; Activity: Develop a SLA architecture Sourcing KPIs to Generate Suppliers’ Performance Definition and usability of KPIs; KPIs and metrics selection; KPI selection sources; KPI selection techniques; KPI target setting; KPI documentation as a key success factor; Activity: Apply a KPI documentation form in practice.

Activity: Select the relevant KPIs for procurement processes

Scorecards and Dashboards development process; Data visualization best practices; Perfect Order Index and its impact over supplier performance; Activity: Creating a performance scorecard.

Internal Capability for managing supplier evaluation; Key aspects of supplier performance evaluation; Performance evaluation criteria development; Evaluation methods; Managing non-conformances; Supplier performance reviews; Activity: Developing a supplier performance evaluation form Activity: Using a supplier performance review checklist Risks and Communication Management with Suppliers Risk management process; Risk analysis; Key Risk Indicators; Risk management plan; Supplier communication framework; Activity: Develop a risk management plan for improving suppliers’ performance.

Course Fees

Supplier Performance Monitoring

Supplier Performance Evaluation

Facilitator

Supplier Relationship Design

Performance through Service Level Agreements (SLAs)

The reasons for supplier performance management; Challenges in SRM: cost of poor quality; Collaborative approach in developing strategic partnerships; SRM Governance; Krause and Handfield Model of SRM Understanding the SRM maturity level of an organization Activity: SRM Best practice analysis

Educational Resources

The importance of performance in managing suppliers; The purchasing life cycle; Suppliers performance toolkit; The role of procurement in the organizational context – Stakeholders buy-in process.

Challenges in drafting contracts; Risk identification in the contracting process; Positioning strategies when negotiating with suppliers; Contract management: key tasks and responsibilities; Steps to set up successful contracts; Activity: Apply in practice the contract development checklist.

Agenda

Trainer’s presentation Needs assessment and expectations Certification process presentation Activity: Get to know each other

Review and Certification Exam Course review; Certification Exam.

Registration Form

www.kpiinstitute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

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Pre-course This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps: Needs assessment - complete a questionnaire to determine a tailored and relevant learning experience; Pre-course evaluation quiz – take a short quiz to establish the current level of knowledge; Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience;

Expectations - share your expectations regarding the training course; Pre-requisite reading - go through a series of documents to better understand the core-course content.

Core course

The learning experience consists of: Actively participating in individual and group exercises, in order to apply concepts in practice; Analyzing case studies and identifying solutions; Filling in templates used as instruments for improving performance; Sharing experiences and best practices from different industries; Constantly evaluating participants’ knowledge, through short quizzes to support the final test.

The learning process is not finalized when the core-course ends. Participants are required to take the following steps: Forum discussions - initiate a discussion and contribute in a discussion opened by another participant; Action plan - create a plan for the actions and initiatives you intend to implement after the training course; In-house presentation - create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course;

Learning journal: reflect upon your 3 stages learning experience and complete a journal.

Educational Resources

Selection Criteria, Glossary of terms; Catalogues: Supplier Scorecards, SLAs templates; Other resources: consisting in videos, whitepapers or case studies relevant for supplier performance field.

Course slides printed; Course notes.

Ready-to-use Supplier Performance Management Toolkit, containing the following templates: Supplier Selection Form - template; Selection criteria checklist; Proposal evaluation form; Check list for drafting contracts and SLAs; KPI documentation forms; Supplier performance Scorecard - template; Performance Improvement action plan – template.

The course fee covers the cost of the certification process, valued at $350, ensuring a smooth certification system.

Premium Subscription on smartKPIs. com available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted.

One research report from the Top 25 KPIs series.

Free access to all webinars from the 2014 to 2015 Performance Management series. “(…) the feedback from the participants was gratifying and positive, and we are glad that we took the time and effort to develop such a program to meet the need of our staff for extending their knowledge in the area of KPI and all related.”

Registration Form

The KPI Infographic; Fact Sheets: KPI Definitions, KPIs in Practice, Terminology in Practice, KPI

Course materials that consist in:

Course Fees

Additional reading - go through a series of resources to expand your content related knowledge;

Inclusions

Facilitator

After-course

We strongly recommend that you obtain the Certified Supplier Performance Professional title, as this endorses your skills and knowledge related to this field.

Educational Resources

In order to achieve a high level of understanding and increase the rate with which theoretical aspects are implemented in practice, the course is designed to facilitate experiential learning and ensure a high level of interactivity through open discussion on different topics.

The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a: Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam; Certificate of Attendance (hard copy): after participating at the 3 days of onsite training course; Certified Supplier Performance Professional diploma (hard copy): after successfully completing all of the 3 stages of the learning experience.

Agenda

Forum introduction – share an introduction message to present yourself to the other course participants;

Course Overview

Evaluation

Learning experience

Hanan Ahmed, Abdelmajeed, Supreme Council of Health, Qatar

www.kpiinstitute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

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Course Overview

Facilitator Cristina Bleoca

Purchasing and Supply Chain Management Specialist Cristina Bleoca is a Purchasing and Supply Chain Management specialist, with over 10 years of supply and purchasing management experience in automotive and FMGC companies

She is experienced in designing and implementing strategies for developing supplier management activities, optimizing the logistics activity, the flow of materials and inventories management.

As a facilitator, Cristina delivered the following training programs: “Performance Management in Purchasing-Logistics: KPIs, Scorecard and Dashboard”; “Strategic Approach to Purchasing-Logistics Processes”.

“Thank you very much for a productive and informative workshop. The trainer was very organized and professional during the whole training; I will not hesitate to recommend your services to anyone who needs your expertise. Thank you very much and I am looking forward to work with you in the future.”

Zuhair Siddiqui, Takreer - ADNOC, UAE

“The tutor had strong knowledge about KPIs and succeeded to generate curiosity throughout the course.”

Dhruv Goswami, Applied Corrossion Technology, UAE

“The course content was very valuable and excellent. We can effectively use the information and methods provided in this course in our job.”

Facilitator

Cristina Bleoca has a vast experience in supply management and logistics. Her current position as n Operations manager provides her with the practical experience she shares with other professionals, who participate in the courses she is facilitating.

Dhruv Goswami, Applied Corrossion Technology, UAE

Educational Resources

Cristina graduated from The Faculty of Economics and Business Administration and The Faculty of European Studies of the “Babeș-Bolyai” University in Cluj, which she complemented with internships in industrial companies and service providers from Germany (Kuka Schweissanlagen GmbH and IBM Global Services GmbH). Cristina gained her professional experience as a Purchasing-Logistics Department coordinator in companies active in FMCG and Travel Retail.

“The training on KPIs gave me the right understanding about the process, starting with identification, to KPI’s alignment, strategy and performance measurement, which will really add value to the organization.”

Agenda

Cristina managed departments with different maturity levels, her activities ranging from establishing a purchasing department to managing accelerated growth periods.

Testimonials

Mariam Abdullah Al Darmaki, AMMROC, UAE

Training Courses Catalogue 2016 Course Fees

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Access the Training Courses Catalogue below for the complete training offer.

www.kpiinstitute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

Registration Form

The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance.

Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

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Course Overview

Course Fees Course Date

General Fee

The KPI Institute Early Members Bird 1

8 - 10 May

$3,000 USD

$2,900 USD

30 Oct - 1 Nov

$3,000 USD

$2,900 USD

Early Bird 2

2 or More Participants

Registration Deadline

$2,650 USD

by February 8th

$2,800 USD

by April 8th

$2,500 USD

5 May

$2,650 USD

by July 30th

$2,800 USD

by October 30th

$2,500 USD

27 October

Venue

Accommodation

Dusit Thani, 133, Sheikh Zayed Road, Dubai, UAE

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.

Agenda

*The course fee includes course materials, lunch and coffee breaks.

For more details visit: The KPI Institute Store Official Course Webpage

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We invite you to contact the event manager to enquire about special rates from the venue.

/smartKPIs

Educational Resources

Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel.

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Organize this training course in-house Facilitator

If you have a group of five or more to train you can save time and money by running this training course in-house.

Use the contact details provided below to request a customized offer from one of our training solution specialists.

Middle East Division

SE Asia Division

Headquarters

Sibiu City Center Somesului Street, No. 3 - 550003 Sibiu, Romania T: +40 3 6942 6935 M: +40 7 4706 0997 office@kpiinstitute.org

The Fairmont Dubai Suite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAE T: +971 4 311 6556 M: +971 55 787 6427 office@kpiinstitute.org

Wisma UOA II 21 Jalan Pinang, Unit 11-10, 50450 Kuala Lumpur, Malaysia T: +60 3 2742 1357 M: +60 11 3303 2135 office@kpiinstitute.org

Life.lab Building 198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, Australia T: +61 3 9028 2223 M: +61 4 2456 8088 office@kpiinstitute.org

Sibiu Office

Dubai Office

Kuala Lumpur Office

Course Fees

European Division

Melbourne Office

Registration Form

Operated by Connected Performance Training Institute under DED Trade License number 718620 www.kpiinstitute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

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Course Overview

Registration 3 ways to register: Online

Registration form *Please fill out all the fields below

store.kpiinstitute.org

Direct contact

Title First name

Teodora Gorski teo.gorski@kpiinstitute.com T: +971 4 311 6556

Telephone

Registration form Use one of the following options: Complete this form and fax it to our Dubai Office at: +971 4 332 8810 Email us with your registration details

Credit card 1. Fill in and submit the registration form available online at store.kpiinstitute.org 2. Pay by credit card using the online facility; 3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

1. Send an email containing your contact details and registration request; 2. An email confirmation containing the tax invoice and bank account details will be sent to you; 3. Proceed with the attendance fee payment by bank transfer;

5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

Job title Department Organization

Organization size

Industry Address

City

State / Province

Country

Postal Code

How did you hear about us?

Registration cancellation procedure Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

Registration Form

4. Send through email the proof of the payment transaction completion;

Date of training course

Course Fees

Bank transfer

Training course

Facilitator

Payment:

Email

Educational Resources

Alexandru Muntean alex.muntean@kpiinstitute.com M: +40 7 4706 0997

Last name

Agenda

Call us and we will assist you through the registration process.

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

www.kpiinstitute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

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