Certified Supplier Performance Professional Kuala Lumpur, Malaysia 2016 editions: 6 - 8 April Recover up to 100% of training costs via the Human Resources Development Fund The HRDF starts the up-skilling of Malaysian workforce by allowing employers to receive financial assistance up to 100% to cover the training cost incurred, at both regional and international level. For terms and conditions please refer to page 6.
Identifying the right tools and methods to effectively manage supplier performance. This practical three-day course will provide you the knowledge and tools necessary to efficiently manage and growth the suppliers’ performance through:
Documented KPIs dedicated to monitoring the performance of suppliers, distributors and supply chain overall; An integrated approach of performance management for driving outstanding results backed up by a ready-to-use performance toolkit; Best practice examples from various industries; Subject matter expert facilitating the course and enhancing an intensive learning experience for the participants.
3 Key Business Benefits Increase business performance by gaining more control over the suppliers performance and actively manage the stakeholders buy-in process; Significantly improve business results by working with the relevant KPIs and supporting instruments (Scorecards, Dashboards, Portfolio of initiatives) to monitor suppliers’ performance; Consolidate your competitive advantage by addressing, in real time, the risks associated with selection, contracting and monitoring performance of suppliers. “Finally, a professionally run course on KPI and scorecards development. It was a brilliant workshop and enjoyed every minute of it. Thank you, thank you.” Malik Murad Ali, IT Director, MYDIN, Kuala Lumpur Info at: www.kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935
Course Overview
Course Overview The training course is designed to develop the key competencies necessary to efficiently manage and growth the suppliers’ performance and optimize the relationship with buyers and other procurement stakeholders. Moreover, participants will benefit from a powerful learning experience mixing practical information delivery with well-designed practical activities and study cases, constantly stimulating the interaction between participants and knowledge sharing.
Agenda
As a key differentiator, the course provided by The KPI Institute focuses on a practicerelated side of suppliers’ management, using a comprehensive KPIs development and monitoring framework, backed up by a ready-to-use performance toolkit.
Testimonials “This course is very good and it is a useful tool that can improve the KPIs setting process for me and my colleagues.”
“What I’ve learned from the course is very useful for me as we are in the process of establishing new KPIs for our group.”
Mohd. Norazlin Bin Dato Paduka Haji Kassim, Senior Training Officer, Civil Service Institute, Brunei
On-gard Wijitjitlert, Business Development Manager, Kingfisher Holdings, Thailand Educational Resources
Participants profile
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Benefits
Efficiently manage the procurement activity area, based on an thorough understanding of the supplier relationship dynamics;
Professionals working in departments such as procurement, logistics, retail, manufacturing and distribution or related to procurement processes, interested in improving the performance of their supplier activities and bringing strategic and sustainable value to their organizations.
Take adequate measures reflect the company competitive advantage in developing and proper usage of supplier selection and evaluation tools;
Middle/lower management professionals
Have a significant contribution as part of the team involved in procurement and strategic sourcing areas; Generate value for your business by applying a modern performance management framework; Enhance your practical learning experience by getting full access to a variety of relevant resources and ready-to use tools designed to help you attain outstanding results.
Course Fees
Individuals such buyers, procurement managers, but also key accounts which are involved in procurement-related planning, management, project tracking or performance monitoring. The tools and resources offered as part of the “Certified Supplier Performance Professional” course enable participants to immediately apply the concepts learned within their organizations.
Facilitator
Professionals activating in purchasing, procurement and strategic sourcing areas
Learning objectives At the end of this course you will be able to: Develop and implement a supplier selection process based on company competitive advantage; Use different supplier segmentation models;
Registration Form
Identify risks and develop response strategies related to the management of suppliers’ relationships; Select relevant KPIs to monitor and improve your supply chain performance; Implement a rigorous supplier relationship strategy capable to generate added value at the entire organizational level. www.kpiinstitute.org | office@kpiinstitute.org | Certified Supplier Performance Professional
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Course Overview
Agenda Day 1 - Supplier Performance Context
Day 2 - Contracting and Performance Monitoring
Day 3 - Supplier Performance Management
9:00 - 17:00
9:00 - 17:00
9:00 - 16:45
Course Introduction
Supplier Contracting
Supplier Relationship Management (SRM)
Understanding Supplier Performance
Supplier Selection Supplier selection process; Suppliers selection requirements and criteria development; Supplier selection methods and tools; Supplier evaluation; Activity: Develop suppliers’ selection criteria. Activity: Develop evaluation form
Key elements of purchasing – procurement – strategic sourcing; Strategic sourcing approach of suppliers; Supplier panel development and management; Supplier segmentation models; Activity: Apply supplier segmentation in practice.
SLA success factors (service and management); SLAs requirements setting; SLAs objectives; Building the SLA based on company competitive advantage; Activity: Develop a SLA architecture Sourcing KPIs to Generate Suppliers’ Performance Definition and usability of KPIs; KPIs and metrics selection; KPI selection sources; KPI selection techniques; KPI target setting; KPI documentation as a key success factor; Activity: Apply a KPI documentation form in practice. Activity: Select the relevant KPIs for procurement processes
Scorecards and Dashboards development process; Data visualization best practices; Perfect Order Index and its impact over supplier performance; Activity: Creating a performance scorecard.
Internal Capability for managing supplier evaluation; Key aspects of supplier performance evaluation; Performance evaluation criteria development; Evaluation methods; Managing non-conformances; Supplier performance reviews; Activity: Developing a supplier performance evaluation form Activity: Using a supplier performance review checklist Risks and Communication Management with Suppliers Risk management process; Risk analysis; Key Risk Indicators; Risk management plan; Supplier communication framework; Activity: Develop a risk management plan for improving suppliers’ performance.
Course Fees
Supplier Performance Monitoring
Supplier Performance Evaluation
Facilitator
Supplier Relationship Design
Performance through Service Level Agreements (SLAs)
The reasons for supplier performance management; Challenges in SRM: cost of poor quality; Collaborative approach in developing strategic partnerships; SRM Governance; Krause and Handfield Model of SRM Understanding the SRM maturity level of an organization Activity: SRM Best practice analysis
Educational Resources
The importance of performance in managing suppliers; The purchasing life cycle; Suppliers performance toolkit; The role of procurement in the organizational context – Stakeholders buy-in process.
Challenges in drafting contracts; Risk identification in the contracting process; Positioning strategies when negotiating with suppliers; Contract management: key tasks and responsibilities; Steps to set up successful contracts; Activity: Apply in practice the contract development checklist.
Agenda
Trainer’s presentation Needs assessment and expectations Certification process presentation Activity: Get to know each other
Review and Certification Exam Course review; Certification Exam.
Registration Form
www.kpiinstitute.org | office@kpiinstitute.org | Certified Supplier Performance Professional
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Pre-course This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps: Needs assessment - complete a questionnaire to determine a tailored and relevant learning experience; Pre-course evaluation quiz – take a short quiz to establish the current level of knowledge; Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience;
Expectations - share your expectations regarding the training course; Pre-requisite reading - go through a series of documents to better understand the core-course content.
Core course
The learning experience consists of: Actively participating in individual and group exercises, in order to apply concepts in practice; Analyzing case studies and identifying solutions; Filling in templates used as instruments for improving performance;
We strongly recommend that you obtain the Certified Supplier Performance Professional title, as this endorses your skills and knowledge related to this field.
Inclusions Course materials that consist in: Course slides printed; Course notes.
Ready-to-use Supplier Performance Management Toolkit, containing the following templates:
Sharing experiences and best practices from different industries;
Supplier Selection Form - template;
Constantly evaluating participants’ knowledge, through short quizzes to support the final test.
Selection criteria checklist; Proposal evaluation form; Check list for drafting contracts and SLAs;
The learning process is not finalized when the core-course ends. Participants are required to take the following steps:
Supplier performance Scorecard - template;
KPI documentation forms;
Forum discussions - initiate a discussion and contribute in a discussion opened by another participant;
Performance Improvement action plan – template.
Action plan - create a plan for the actions and initiatives you intend to implement after the training course;
The course fee covers the cost of the certification process, valued at $350, ensuring a smooth certification system.
Learning journal: reflect upon your 3 stages learning experience and complete a journal.
Educational Resources
One research report from the Top 25 KPIs series. Free access to all webinars from the 2014 to 2015 Performance Management series.
Registration Form
The KPI Infographic; Fact Sheets: KPI Definitions, KPIs in Practice, Terminology in Practice, KPI
Premium Subscription on smartKPIs. com available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted.
Course Fees
Additional reading - go through a series of resources to expand your content related knowledge;
Facilitator
After-course
In-house presentation - create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course;
Educational Resources
In order to achieve a high level of understanding and increase the rate with which theoretical aspects are implemented in practice, the course is designed to facilitate experiential learning and ensure a high level of interactivity through open discussion on different topics.
The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a: Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam; Certificate of Attendance (hard copy): after participating at the 3 days of onsite training course; Certified Supplier Performance Professional diploma (hard copy): after successfully completing all of the 3 stages of the learning experience.
Agenda
Forum introduction – share an introduction message to present yourself to the other course participants;
Course Overview
Evaluation
Learning experience
Selection Criteria, Glossary of terms; Catalogues: Supplier Scorecards, SLAs templates; Other resources: consisting in videos, whitepapers or case studies relevant for supplier performance field.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Supplier Performance Professional
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Course Overview
Facilitator Cristina Bleoca
Purchasing and Supply Chain Management Specialist Cristina Bleoca is a Purchasing and Supply Chain Management specialist, with over 10 years of supply and purchasing management experience in automotive and FMGC companies
She is experienced in designing and implementing strategies for developing supplier management activities, optimizing the logistics activity, the flow of materials and inventories management. As a facilitator, Cristina delivered the following training programs: “Performance Management in Purchasing-Logistics: KPIs, Scorecard and Dashboard”; “Strategic Approach to Purchasing-Logistics Processes”.
“The trainner is a very detailed and organized person. This can be observed through the training materials and content presented during a training session conducted in Kuala Lumpur, Malaysia. In addition to it, she is definitely the subject matter expert in this particular field with great creativity, guiding trainees with innovative and practical methodologies that are easy to apply in our industry.” Irene Beh Ai Ling, Telekom Malaysia, Malaysia
Facilitator
Cristina Bleoca has a vast experience in supply management and logistics. Her current position as n Operations manager provides her with the practical experience she shares with other professionals, who participate in the courses she is facilitating.
Mohammad Bin Tusin, Senior Management Services Officer, Management Services Department, Brunei
Educational Resources
Cristina graduated from The Faculty of Economics and Business Administration and The Faculty of European Studies of the “Babeș-Bolyai” University in Cluj, which she complemented with internships in industrial companies and service providers from Germany (Kuka Schweissanlagen GmbH and IBM Global Services GmbH). Cristina gained her professional experience as a Purchasing-Logistics Department coordinator in companies active in FMCG and Travel Retail.
“The course content was very detailed and all the topics delivered during this course were related to my area of work. In addition, the case studies’ exercises have given me confidence as well the basic knowledge for developing and implementing KPIs, and also identifying the correct ones, the stages involved in developing them, etc.”
Agenda
Cristina managed departments with different maturity levels, her activities ranging from establishing a purchasing department to managing accelerated growth periods.
Testimonials
Training Courses Catalogue 2016
Course Fees
The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management. Access the Training Courses Catalogue below for the complete training offer.
www.kpiinstitute.org | office@kpiinstitute.org | Certified Supplier Performance Professional
Registration Form
The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.
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Course Overview
Course Fees Course Date
General Fee
The KPI Institute Early Members Bird 1
6 - 8 April
$2,790 USD
$2,690 USD
$2,390 USD by January 6th
Early Bird 2
2 or More Participants
Registration Deadline
$2,590 USD by March 6th
$2,200 USD
1 May
*The course fee includes course materials, lunch and coffee breaks.
Accommodation
Park Royal, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.
Organize this training course in-house
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If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.
For more details visit:
Agenda
Venue
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Organize this training Human Resources Development Fund (HRDF) Information course in-house
The HRDF starts the up-skilling of Malaysian workforce by allowing employers to receive financial assistance up to 100% to cover the training cost incurred, at both regional and international level. Facilitator
The increasing number of requests for performance improvement projects within your region has upgraded our services offering, bringing you the opportunity to acquire both the theoretical knowledge and practical skills for working with KPIs, now available to you through the HRDF program! You can claim from the HRDF the following: Course fees Daily allowance: should cover participants’ meals, land transportation & accommodation Airfare (If applicable) Please click here for more info
Middle East Division
SE Asia Division
Headquarters
Sibiu City Center Somesului Street, No. 3 - 550003 Sibiu, Romania T: +40 3 6942 6935 M: +40 7 4706 0997 office@kpiinstitute.org
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Wisma UOA II 21 Jalan Pinang, Unit 11-10, 50450 Kuala Lumpur, Malaysia T: +60 3 2742 1357 M: +60 11 3303 2135 office@kpiinstitute.org
Life.lab Building 198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, Australia T: +61 3 9028 2223 M: +61 4 2456 8088 office@kpiinstitute.org
Sibiu Office
Dubai Office
Kuala Lumpur Office
Melbourne Office
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Course Fees
European Division
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Course Overview
Registration 3 ways to register: Online
Registration form *Please fill out all the fields below
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Direct contact
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Oana Gavril oana.gavril@kpiinstitute.com M: +60 11 3303 2135
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Registration form Use one of the following options:
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Complete this form and fax it to our Australian Office at: +61 3 8395 6544
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Organization
Credit card 1. Fill in and submit the registration form available online at store.kpiinstitute.org 2. Pay by credit card using the online facility; 3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
1. Send an email containing your contact details and registration request; 2. An email confirmation containing the tax invoice and bank account details will be sent to you; 3. Proceed with the attendance fee payment by bank transfer;
5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).
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Registration cancellation procedure Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure. The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.
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4. Send through email the proof of the payment transaction completion;
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Educational Resources
Sasikala Annamalai sasikala.annamalai@kpiinstitute.com T: +60 3 2742 1357
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Call us and we will assist you through the registration process.
If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.
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