KPI, Dashboard & Scorecard in Education- Riyadh 2016

KPI, Dashboard & Scorecard in Education

In Parnership with:

Riyadh, Saudi Arabia 2016 edition: 30 - 31 March 2016

Achieve outstanding results through a performance measurement framework for education services

3 Key Business Benefits Obtain higher organizational results by deploying the best KPI measurement techniques and by implementing performance improvement initiatives; Enhance your decision making process by appropriately using performance management tools;

Successfully implement a KPI Performance Management Architecture by analyzing international best practices in the field of education services.

„The course was very comprehensive and informative. It helped me have a clear understanding of KPIs and developed my skills around setting my own departmental KPIs. Thank you!”

Anfal Al Qumaish, The Institute of Public Administration, UAE Info at: www.kpiinstute.org | +966 115 102 716 | amahfouz@igtc.com.sa | +966 55 97 55 777

Course Overview

Course Overview

Agenda

The “KPIs in Education� Training Course is designed to enhance the key performance management competencies associated with improving specific practices such as KPI selection, KPI documentation, KPI target setting, data gathering, analysis and reporting. The course content unravels customized solutions for the academic industry, in order to support the implementation of KPI Performance Management Frameworks.

Educational Resources

Participants profile

Gain a clear understanding of what Key Performance Indicators are and what their role is in the Performance Management System; Efficiently cascade divisional KPIs down to each departmental level; Effectively articulate KPIs based on the Balanced Scorecard System; Enhance knowledge and skills on developing and documenting KPI; Access rigorous tools that facilitate the timely monitoring, reporting and achievement of KPI results.

Learning objectives Develop a KPI based performance measurement framework; Apply valuable techniques in KPI selection; Practice KPI documentation and target setting;

Registration Form

Performance management experts Professionals concerned with the Performance Management discipline and its application, can benefit from enhancing their knowledge in the field. Professionals who already use certain practices within their organizations or have already exploited certain processes and tools, now have the opportunity to check with industry specific trends, and opportunities for inter-disciplinary development.

Experience a customized approach by practicing skills in working with KPIs;

Course Fees

Faculty members and academic leaders Faculty members and academic leaders will be glad to discover that the course provides the pillars, tools and resources required for the effective implementation of a Performance Management System within their institution. By sharing good practices in the field, the participants and the trainer can come up with solutions to industry related challenges.

Benefits

Facilitator

Individual members of academic profession Administrative faculty members and any other individual of academic profession will acquire the knowledge needed to better understand the mechanisms involved with measuring performance within institutions of formal education. The networking opportunity and the possibility of sharing knowledge and personal experiences create a unique learning experience that facilitates the acquisition and assimilation of industry related performance management skills.

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Enhance the meaning of data through analysis and reporting;

Info at: www.kpiinstute.org | +966 115 102 716 | amahfouz@igtc.com.sa | +966 55 97 55 777

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Course Overview

Agenda Day 2

Session 1: The World of KPIs Course outline and expectations; Challenges in performance measurement; Performance Management System Architecture; The role and value added by KPIs; Organizational levels; KPI Concept Map; Exercise: Understanding Performance Management Tools;

Session 4: KPI Documentation and Target Setting KPI documentation form design; KPI documentation process; Approaches to target setting; Challenges in working with targets; Activity: Target setting in practice.

Rahma Al-Ismaili, Rural Areas Electricity Company (RAECO), Oman

“Very dynamic and interactive course; knowledgeable and approachable course facilitator.”

Arturo Cruz, Abu Dhabi Aviation, UAE

“I really enjoyed going through the topics and examples. The quizzes were a really good way to check that we’ve understood and digested everything. This is a great learning and revision tool. I feel that going through this course was very useful and I will share what I have learned in this course with my colleagues.”

Meshal Almotairi, Saudi Arabia

“I was really happy participating at this course. I liked the course instructor’s style in trying to give us all the knowledge and skills related to the course.”-

Facilitator

Session 3: Making the right KPI selection KPI Selection for organizational scorecard; KPI Selection sources; KPI selection techniques; KPI examples from practice; Activity: Practice KPI selection techniques.

Session 6: Analysis and Reporting Guidelines on efficient design templates; Usability in terms of visual design; Scorecard and dashboard design; In practice: Industry specific performance management tools; Questions and answers / free discussion; Review of course content.

“The course content was incentivizing and very specific in the same time. I liked the practical part, it illustrated the information in a very clear way and helped for better understanding.”

Educational Resources

Session 2: Understanding KPIs KPI related terminology; SMART objectives decomposed; KPI Lifecycle; KPI Typology; Exercise: KPI DNA Map.

Session 5: KPI Data Gathering Data quality dimensions; Exercise: Identify data quality issues; KPI reporting data sources; KPI activation tools ; KPI activation techniques; Working with data custodians;

Testimonials

Agenda

Day 1

Ragheb Al Qirshi, Supreme Council of Health, Qatar

“I highly recommend this course to anyone who is willing to apply KPs in their organisation; it is definitely the best course in terms of content and delivery.”

Anfal Al Qumaish, The Institute of Public Administration, UAE Course Fees

“The course content was very valuable and excellent. We can effectively use the information and methods provided in this course at our job.”

Mariam Abdullah Al Darmaki, AMMROC, UAE

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“The course content provides the participant with the necessary information about KPIs, in terms of components, owners and settings.

Attending this course is a must for people who are working with KPIs.” Waseem Alsawan, Etisalat Emirates Telecommunications Corp., UAE

Info at: www.kpiinstute.org | +966 115 102 716 | amahfouz@igtc.com.sa | +966 55 97 55 777

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Pre-course

This part of the learning experience is meant to ensure a smooth transition to the face to face training. You are highly encouraged to take the following steps: Introduction – share an introduction message to present yourself to the other participants in an online group;

Evaluation The Learning Assessment Quiz will take place at the end of the second day of training.

Inclusions

Pre-course evaluation – fill in a need analysis, take a short quiz to establish the current level of knowledge and share your expectations. As a part of this self-evaluation, you can establish personal learning objectives for this training;

Course materials:

Reading in advance – go through several materials, including topics such as history of performance management, management theories, and review KPI definitions before the core course to gain a more holistic view upon the subject.

Performance Management Toolkit, containing the following templates:

During the two days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies.

Applying concepts in practical exercises; Analyzing case studies and identifying solutions; Using templates to develop performance measurement instruments; Sharing experiences and best practices; Assessing learning results through a final quiz.

After-course

Facilitator

Additional reading – examine a list of resources (books, articles and videos), which will ensure a continuous learning experience.

Desired State of Evolution; Strategy Map; Performance Scorecard; Performance Dashboard; Performance Healthogram; Performance Maturity Model; KPI Documentation; Initiatives Portfolio; Initiatives Documentation; Performance Management System Architecture; Monthly Performance Management Process; Furthermore, the templates are accompanied by two manuals and two publications: Performance Dashboard Guide for Administrator; Performance Scorecard Guide for Administrator; KPIs for Call Center Dashboard; KPIs for Call Center Scorecard.

Educational Resources

The learning experience consists in:

Course slides; Course notes.

Agenda

Core Course

Course Overview

Learning experience

Premium Subscription on smartKPIs.com available for 2 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted; Course Fees

Educational Resources One research report from the Top 25 KPIs series;

Registration Form

The KPI Infographic; The qualitative report Performance Management in 2013; Catalogues: KPI Documentation Forms, Dashboards, Scorecards, Graphs in Practice; Fact Sheets: KPI Definitions, KPIs in Practice, Terminology in Practice, KPI Selection Criteria; Video doodles: What is a KPI, a KRI and what are metrics, What is a Dashboard, What is a Scorecard, Understanding the KPI Documentation Form.

One webinar from the 2014-2015 Certified Employee Performance Management Professional webinar series.

Info at: www.kpiinstute.org | +966 115 102 716 | amahfouz@igtc.com.sa | +966 55 97 55 777

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Course Overview

Facilitator Marius Boghian

Learning and Management Consultant Marius Boghian is a Learning and Management Consultant, as well as a Certified KPI Professional working within the Professional Services team of The KPI Institute. Recently, Marius gained his Certification in Data Analysis, which enhances his cooperation with clients in the field of Reporting Design.

His passion for new technologies and their use to improve a company’s performance brought him to Chile, where he participated in the world’s largest business incubation – Start Up Chile. During that time, he was exposed to top class influence in the field of tech entrepreneurship and he was invited as a guest speaker to hold a presentation on Global entrepreneurship at MIT Sloan School of Management. (2014) Marius graduated from the University of Iasi, Faculty of Law, (2006) and followed the courses of the Master in Business Administration Program from UNESCO Chair within University of Bucharest (2012).

Arturo Cruz, Abu Dhabi Aviation, UAE

Excellent course and facilitator. It had organized my perception towards the development of KPIs for my organization.

Faris Alshamali, Saudi Trade and Export Development Co. - TUSDEER, Saudi Arabia

The course was very comprehensive and informative. It helped me have a clear understanding on KPIs and developed my skills around setting my own departmental KPIs. Thank you!

Educational Resources

Alongside the training activity, Marius was involved as a Regional Coordinator in managing a HR project financed with more than 3.5 million Euros from European funds, dedicated to organizational performance improvement in 75 companies based in Romania (2011 – 2013). He is certified as Project Manager and Professional Competences Evaluator by Romanian National Qualifications Authority. (2006 and 2010)

Very dynamic and interactive course; knowledgeable and approachable course facilitator.

Agenda

Marius has over 9 years of experience in working within diverse organizations which range from privately held corporations to international NGOs across Europe and Latin America. Marius is a certified professional trainer since 2006, which allowed him to face new challenges in the learning and development area, where he worked for more than 6 years, alongside a Top 5 Romanian training company.

Testimonials

Faris Alshamali, Saudi Trade and Export Development Co. - TUSDEER, Saudi Arabia

Facilitator

“The training on KPIs gave me the right understanding about the process, starting with identification to alignment of KPIs towards strategy and performance measurement, which will really add value to the organization..”

Dhruv Goswami, Applied Corrossion Technology, UAE

Training Courses Catalogue 2016 Course Fees

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Access the Training Courses Catalogue below for the complete training offer.

Info at: www.kpiinstute.org | +966 115 102 716 | amahfouz@igtc.com.sa | +966 55 97 55 777

Registration Form

The KPI Institute is a research institute specialised in business performance.

It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

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Course Overview

Course Fees Course Date

General Fee

The KPI Institute Early Members Bird 1

30 - 31 March

$2,400 USD

$2,350USD

$2,270 USD by 30 January

Early Bird 2

2 or More Participants

Registration Deadline

$2,350 USD by 29 February

$2,270 USD

24 March

*The course fee includes course materials, lunch and coffee breaks.

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.

For more details visit: The KPI Institute Store

Venue

Agenda

Accommodation

Isna Global Training Center Co. (IGTC) Prince Fahed Ibn Ibrahim St., Kuwait Roundabout, Malaz, Riyadh, Saudi Arabia

Educational Resources

Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel.

We invite you to contact the event manager to enquire about special rates from the venue.

Contact Information

Facilitator

IGTC

Isna Global Training Center Co.

Course Fees

Prince Fahed Ibn Ibrahim St., Kuwait Roundabout, Malaz, Riyadh, Saudi Arabia Tel.: +966 14 78 70 76 Fax: +966 14 78 20 11 Website: www.igtc.com.sa Email: info@igtc.com.sa

Middle East Division Dubai Office

Info at: www.kpiinstute.org | +966 115 102 716 | amahfouz@igtc.com.sa | +966 55 97 55 777

Registration Form

The Fairmont Dubai Suite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAE T: +971 4 311 6556 M: +971 55 787 6427 office@kpiinstitute.org

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Course Overview

Registration 3 ways to register: Online store.kpiinstitute.org

Direct contact

Ahmad Mahfouz amahfouz@igtc.com.sa M: +966 55 97 55 777 T: +966 14 78 70 76

Registration form Email us at office@kpiinstitute.org with your registration details

Payment: Credit card

First name

Last name

Telephone Email Training course Date of training course Job title Department Organization

Organization size

Industry Facilitator

1. Fill in and submit the registration form available online at store.kpiinstitute.org

Title

Educational Resources

Cosmin ChindriČ™ cosmin.chindris@kpiinstitute.com M: +40740963913

*Please fill out all the fields below

Agenda

Call us and we will assist you through the registration process.

Registration form

Address

2. Pay by credit card using the online facility; 3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

Bank transfer

City

State / Province

Country

Postal Code

How did you hear about us?

2. An email confirmation containing the tax invoice and bank account details will be sent to you;

Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

3. Proceed with the attendance fee payment by bank transfer;

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

4. Send through email the proof of the payment transaction completion; 5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

Registration Form

Registration cancellation procedure

Course Fees

1. Send an email containing your contact details and registration request;

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

Info at: www.kpiinstute.org | +966 115 102 716 | amahfouz@igtc.com.sa | +966 55 97 55 777

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European Division Sibiu City Center Somesului Street, No. 3 550003 - Sibiu, Romania : +40 3 6942 6935 M: +40 7 4706 0997

Middle East Division

Sheikh Zayed Rd, POB 119724, Dubai, UAE T: +971 4 311 6556 M: +971 55 787 6427

SE Asia Division

Headquarters

Wisma UOA II 21 Jalan Pinang, Unit 11-10, 50450 Kuala Lumpur, Malaysia T: +60 3 2742 1357 M: +60 11 3303 2135

Life.lab Building 198 Harbour Esplanade, Suite 606 Melbourne Docklands, VIC 3008, AU T: +61 3 9028 2223 M: +61 4 2456 8088

IGTC Isna Global Training Center Co. Prince Fahed Ibn Ibrahim St., Kuwait Roundabout, Malaz, Riyadh, Saudi Arabia T.: +966 14 78 70 76 F: +966 14 78 20 11 Website: www.igtc.com.sa info@igtc.com.sa

www.kpiinstitute.org

Info at: www.kpiinstute.org | +966 115 102 716 | amahfouz@igtc.com.sa | +966 55 97 55 777

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