The KPI Institute - Performance Improvement and KPIs Conference

PERFORMANCE IMPROVEMENT AND KPIs CONFERENCE 17th - 20th of October 2016 ∙ CONRAD HOTEL ∙ DUBAI

The first Middle East Conference that brings tomorrow’s improvement strategies into today’s business world!

Improvement is not an option, It is a necessity!

International and regional thought leaders sharing best practices at the Conference Aurel Brudan

Cameron Mirza

Mohamed M. Mahmoud

Altijani Hussin

Chief Executive Officer, The KPI Institute, Australia

Senior Advisor to the Minister, Ministry of Economy and Planning, KSA

Head of Strategy and Projects, Ministry of Education, Kingdom of Bahrain

Health Economics Consultant, Dubai Health Authority, Dubai

PERFORMANCE IMPROVEMENT AND KPIs CONFERENCE

OVERVIEW

The Performance Improvement and KPI Conference is a unique event designed for professionals driven by the need for improvement. It stands out as a venue focused on the most important trends and innovative processes that shape the business environment of today and change the world of tomorrow. In the GCC performance improvement is not an option. It is a necessity.

This is where the Performance Improvement and KPI Conference delivers results. The Performance Improvement and KPI Conference is the first conference in GCC to focus on three highly requested fields: Government Performance, Healthcare Performance and Productivity, Quality and Innovation Performance.

MAXIMIZE YOUR EXPERIENCE

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Network & Engage

Experience

Discover

Benchmark

with professionals from your field in dedicated sessions to find out about specific solutions

in-depth learning to expand your business by attending one of our workshops

new ways of connecting an organisational strategy to employees

with regional leaders and learn best practices on performance improvement

KEY BENEFITS TO ATTEND This Forum offers participants valuable insights, enabling them to: ÝÝ Improve performance measurement across organizations; ÝÝ Connect and align strategy across departments and employee; ÝÝ Build a robust performance culture, by engaging staff and management;

100+ PARTICIPANTS

40+

PRESENTATIONS

ÝÝ Understand key trends in performance improvement across ME; ÝÝ Benchmark with regional best practices in performance measurement and management; ÝÝ Drive process and quality performance improvements across departments.

30+

KEYNOTE SPEAKERS

Contact: Diana Zărnescu • T: +971 4311 6556 • M: +971 55 787 6427 • E: diana.zarnescu@kpiinstitute.com

5+

WORKSHOPS

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PERFORMANCE IMPROVEMENT AND KPIs CONFERENCE

DAY 1 - WORKSHOPS

Pre-Conference

OCTOBER 17TH

Workshop A Managing Government Performance

Aurel Brudan

Chief Executive Officer The KPI Institute, AU

Managing Government Performance is an area of great interest for governments across TH the world. The topic is particularly relevant as the 17 Sustainable Development OCTOBER 17today, Goals announced by the UN at the end of 2015 have begun to permeate national policies.

Government Performance Global Directions in 2016

ÝÝ Implications of Sustainable Development Goals on the public sector. ÝÝ Best practices in managing government performance. ÝÝ Case Study on how to manage performance in the public sector.

Linking National Development Strategies to departmental performance

ÝÝ Understanding National Development Strategies; ÝÝ Cascading National Development Strategies to Department/Ministry level; ÝÝ Interplay between department/ministry performance management.

Performance Management Architecture in a public sector organisation ÝÝ Public Sector Performance Management System Architecture; ÝÝ Goals and objectives in the public sector; ÝÝ Working with KPIs in the public sector.

Performance Management Architecture in a public sector organisation ÝÝ Data gathering and data quality challenges; ÝÝ Performance reporting and decision-making; ÝÝ Operating an employee performance appraisal system.

Benefits to Attend ÝÝ Understanding the implications of the Sustainable Development Goals for a public sector organization; ÝÝ Outlining the particularities of implementing and using a Performance Management System within the public sector; directions in nurturing ÝÝ New a performance culture within governmental organizations; ÝÝ Access a wide selection of templates that help you implement a KPI Management Framework in your organization.

Workshop B Managing Healthcare Performance

Adrian Brudan

General Manager The KPI Institute, EMEA

The workshop is built on a generic hospital case study and is meant to improve the practical skills in working with KPIs and developing the instruments of a Performance Management Architecture based on Balanced Scorecard concepts.

Hospital Performance Management System Project Coordination ÝÝ Build the business case for PMS implementation within the hospital; ÝÝ Map the PMS Project Plan stages; ÝÝ Identify the major stakeholders within and outside the hospital.

Hospital Strategy Map Development

ÝÝ Hospital Strategy and SWOT analysis review; ÝÝ Hospital-wide Value Drivers concept mapping; ÝÝ Hospital Strategy Map development based on specific measurable objectives.

Hospital Scorecard and Dashboard Design

Benefits to Attend ÝÝ Understand the steps of implementing a Performance Management System within a hospital; ÝÝ Practice the development of a sound framework to ensure KPIs are aligned to strategy;

ÝÝ Identify the hospital KPI selection sources; ÝÝ Develop lists of potential KPIs; ÝÝ KPI selection based on specific techniques deployment.

ÝÝ Access a wide selection of templates that help you implement a KPI Management Framework in your organization;

Decision Making based on KPIs - The Portfolio of Initiatives

ÝÝ Interact with industry professionals from the entire GCC region, and exchange valuable practical insights in hospital performance improvement.

ÝÝ Link the objectives and KPIs selected with relevant initiatives / projects; ÝÝ Establish the final structure of the Portfolio of Initiatives; ÝÝ Map the performance improvement steps - data gathering, analysis, decision making.

Contact: Diana Zărnescu • T: +971 4311 6556 • M: +971 55 787 6427 • E: diana.zarnescu@kpiinstitute.com

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PERFORMANCE IMPROVEMENT AND KPIs CONFERENCE

DAY 1 - WORKSHOPS

Pre-Conference

OCTOBER 17TH

Workshop C Building Strategy Dynamics Business Models

Kim Warren

CEO, Strategy Writer Strategy Dynamics Ltd, UK

This workshop will show how to build such a model that allows the management team to both understand the path that business performance is following, to fix problems that arise (or, preferably, prevent them arising in the first place), and plan for the future.

Where are we trying to get to, and what is driving us there?

This session will show how the strategic management of a business or function must focus on how performance is changing over time - we can rarely 'jump' from a poor state to a good state in an instant.

Building and retaining the resources required

This session will explain the phenomenon of "resource accumulation" - the winning and losing of customers, hiring and loss of staff, development of products - and how to quantify the relationship between these factors.

Interdependence and the core business model

By leveraging on the elements from segments 1 and 2, we reach a working, quantified model of the essential core for the business.

Extending the model

ÝÝ Improving the 'quality' of resources: better customers, more-skilled staff, more appealing products; ÝÝ The 'pipelines' through which resources, staff, customers and products develop; ÝÝ The competition for customers and staff.

DAY 2 - STREAM A

Benefits to Attend ÝÝ Challenges that arise following the successful formulation of a strategy are often overlooked by organisations; ÝÝ Grasp the phenomenon of "resource accumulation" - the winning and losing of customers, hiring and loss of staff, development of products; ÝÝ Discover why performance has followed its path to date, and where it is likely to go if we continue current policy;

Government Performance Forum

OCTOBER 18TH

Monitoring government performance in the UAE Cascading strategy from organizational to employee level – Practical insights and case studies from the Governmental sector Mohamed Moustafa Mahmoud Senior Advisor to the Minister, Ministry of Economy and Planning, KSA

The role of visual design in monitoring government performance in Malaysia Panel discussion: State of government performance reporting in 2016 The Four-Quadrant Strategy Set to Improve Governmental Performance in Ras Al Khaimah Naceur Jabnoun Senior Consultant, Sheikh Saqr Program for Government Excellence, UAE

Operating a Balanced Scorecard performance management system in a government entity New Advances in Performance Measurement in a government entity Managing Performance and risk in an increasing higher education sector Cameron Mirza Head of Strategy and Projects, Higher Education Council , Kingdom of Bahrain

Round table: Challenges in government performance reporting Contact: Diana Zărnescu • T: +971 4311 6556 • M: +971 55 787 6427 • E: diana.zarnescu@kpiinstitute.com

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PERFORMANCE IMPROVEMENT AND KPIs CONFERENCE

DAY 2 - STREAM B

Healthcare Performance Forum

OCTOBER 18TH

New Advances in Performance Measurement at the Dubai Health Authority Altijani Hussin Health Economics Consultant, Dubai Health Authority, Dubai

Innovation in Healthcare: Recent Milestones in Performance Measurement across GCC hospitals Tawfik Khoja Director General Executive Board, Health Ministers Council for Cooperation Council, KSA

Developping a Strong Performance Culture by Implementing an Integrated Performance Management System at King Saud University Medical City Khalid Alswat Vice Dean Quality, King Saud University, Medical City, Riyadh, KSA

Managing the Implementation of the Performance Management System Architecture at King Saud University Medical City Adrian Brudan General Manager EMEA, The KPI Institute, EMEA

Key Lessons from Developing KPIs at the Qatar Council for Healthcare Practitioners Samar Aboulsoud Chief Executive Officer, Qatar Council for Healthcare Practitioners, UAE

New developments in hospital performance measurement in KSA Abdulaziz Abdulbaqi Consultant, Quality & Patient Safety, Ministry of Health, Riyadh

Healthcare Performance and Productivity

Puruhutjit Surjit General Manager, Strategy and Operations, KIMS Group in GCC and India, Bahrain

Performance Management Systems Automation - ICT Journey from Strategy to Results at King Abdullah Medical City Mohsen Ba-Abdullah Executive Director ICT, King Abdullah Medical City, Kingdom of Saudi Arabia

The GCC Hospitals Performance: 2016 Benchmarking Report Monitoring and benchmarking hospital performance in the UAE Obaida Qatuni Quality Manager, VPS Healthcare, Dubai, UAE

Modelling hospital performance with advanced analytics in Sultan Bin Abdulaziz Humanitarian City Abdullah Bin Zarah Chief Executive Officer, Prince Sultan bin Abdulaziz Humanitarian City, KSA Contact: Diana Zărnescu • T: +971 4311 6556 • M: +971 55 787 6427 • E: diana.zarnescu@kpiinstitute.com

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PERFORMANCE IMPROVEMENT AND KPIs CONFERENCE

DAY 2 - STREAM C

Performance Excellence Forum

OCTOBER 18TH

Sustaining Superior Levels of Performance that Meet or Exceed the Stakeholders' Expectations Mohamed Adawi Chief Strategy Officer, Abu Dhabi Petroleum Ports Operating Company

Boosting Effectiveness by Building a Performance Culture at Aspire Zone Foundation Hassan R. Harfouche Head of Strategy, Aspire Zone Foundation, Qatar

Cascading the Performance Management System at Team Level. Implications in Practice at the GCC Interconnectivity Agency.

Hassan Al-Asaad Strategist & Business Development, GCC Interconnectivity Authority (GCCIA), KSA

Panel discussion: Connected performance - nurturing performance through innovation Strategy and Innovation in a Digital Era Imran K. Malik Senior Director - Managed Services, Enterprise Business, UAE

"Engineering the Enterprise" with Strategy Dynamics Business Models Kim Warren CEO, Strategy Writer, Strategy Dynamics Ltd, UK

Key Performance Indicators, the Biology of Motivation Julie Cooper Public Financial Management Specialist, United Arab Emirates

Round table: Performance improvement in practice DAY 3 - CONFERENCE DAY

KPIs Excellence Forum

OCTOBER 19TH

Measuring Productivity A practical approach to functional area performance by aligning departmental KPI tracking to organizational strategy Abdulaziz Saddique CEO, Qimat Taiba Pharmaceutical Biotechnology Factory, Saudi Arabia

From Performance Management to Big Data - The secret of data integration and the role of government entities in reporting on City Data Aisha Ibrahim Zayed Al Ali Director of Strategic Planning, Mohammed Bin Rashid School of Government Factory, Saudi Arabia

Panel discussion: State of performance improvement and KPIs in the GCC Organizational Performance Through a Strategy Management System Kim Warren CEO, Strategy Writer, Strategy Dynamics Ltd, UK

Performance Benchmarking in Practice – Value Generation by Learning from other organisations Nurturing Performance at Al Fahim Group Mo'ath Hussein Chief Support Services Officer, Al Fahim Group, UAE

Round table: The complex job of the performance management professional Contact: Diana Zărnescu • T: +971 4311 6556 • M: +971 55 787 6427 • E: diana.zarnescu@kpiinstitute.com

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PERFORMANCE IMPROVEMENT AND KPIs CONFERENCE

DAY 4: WORKSHOPS

Post-Conference

OCTOBER 20TH

Workshop A KPI Essentials - Selection and Target Setting

Teodora Gorski

Managing Director The KPI Institute, MENA

The workshop is designed to provide participants with the best practices on working with KPIs, focusing on essential tools and techniques that must be implemented for a successful performance management architecture.

The world of KPIs

ÝÝ Challenges in working with KPIs; ÝÝ Value added by KPIs; ÝÝ Performance Management System Architecture.

Understanding KPIs

ÝÝ Terminology standards and Smart objectives decomposed; ÝÝ KPI Typology; ÝÝ Exercise: Identify Leading vs Lagging and Quality vs Quantity KPI.

KPI selection

ÝÝ KPI selection techniques; ÝÝ KPI selection criteria; ÝÝ Exercise: Value Flow Analysis and KPI Balancing.

KPI target setting

ÝÝ Role of targets; ÝÝ Target setting approaches - Benchmarking; ÝÝ Case study: KPI target setting in practice.

Benefits to Attend ÝÝ Gain a sharp understanding of the KPI management challenges and how to address them; ÝÝ Practice the development of a sound framework to ensure KPIs are aligned to strategy; ÝÝ Differentiate between objectives, KPIs and initiatives and understand different KPI typologies; ÝÝ Adopt a rigorous business approach by getting updated with the latest trends in working with KPIs; your performance ÝÝ Improve measurement efficiency by practicing a variety of techniques to ensure the best KPI selection process.

Workshop B Building a Performance Culture

Marius Boghian

Management Consultant The KPI Institute, AU

"Friday Night at the ER" is a board game, having the goal to simulate the challenge of managing a hospital for 24 hours. Its main purpose is to help people develop systems thinking, by relying on their work styles and by teaching them to work together.

Introduction and context

ÝÝ What is a performance culture; ÝÝ The building blocks of performance culture; ÝÝ Drivers and challenges of performance culture.

Strategy designed to reflect performance ÝÝ Strategic planning framework; ÝÝ Strategy cascading towards individual levels; ÝÝ Using KPIs to enable strategy implementation.

Strategic thinking in building a Performance Culture ÝÝ Strategy communication across the organisation; ÝÝ Strategic vs process change; ÝÝ Agile change management.

Sustaining strategy though a performance culture

ÝÝ The impact areas of strategy in shaping a performance culture; ÝÝ Roadmap to performance excellence; ÝÝ Getting a customer focus orientation.

Benefits to Attend ÝÝ Explore an efficient performance culture model and its role in enabling strategy implementation; ÝÝ Put in practice key performance tools used to enable strategy planning and measurement; ÝÝ Learn to manage strategic changes; ÝÝ Get valuable insights on how to foster strategy implementation through innovation, leadership and customer orientation.

Contact: Diana Zărnescu • T: +971 4311 6556 • M: +971 55 787 6427 • E: diana.zarnescu@kpiinstitute.com

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PERFORMANCE IMPROVEMENT AND KPIs CONFERENCE

DAY 4: WORKSHOPS

Post-Conference

OCTOBER 20TH

Day 4: Workshop C Key Techniques for Successfully Implementing a Balanced Scorecard

Mihai Toma

Head of Professional Services The KPI Institute. UAE

The Balanced Scorecard was developed as a tool for measuring the performance of an organization, in a balanced manner.

Balanced Scorecard in a Performance Management Context

Benefits to Attend

Architecture of a Balanced Scorecard Management System

ÝÝ Get access to a deeper understanding of the value added and functionality of the Balanced Scorecard Management System;

ÝÝ What is Performance Management?; ÝÝ The Role of the Balanced Scorecard in a Strategic Performance Management; ÝÝ The Evolution of the Balanced Scorecard.

ÝÝ Desired State of Evolution (DSOE) - linking values, mission, value drivers and vision; ÝÝ Strategy Map - objectives as a performance road map; ÝÝ Performance Scorecard – alignment across all sector of the organization.

Translating the strategy – Setting objectives and KPIs

ÝÝ SMART objectives decomposed; ÝÝ KPI selection techniques; ÝÝ Developing the Performance Scorecard - defining the most relevant KPIs.

ÝÝ Develop and implement a Balanced Scorecard Management Architecture in a standardized manner; ÝÝ Maximize the value of your KPIs with the use of the Balanced Scorecard; ÝÝ Align your strategic direction to specific and relevant objectives.

Implementing and using a BSC Management System ÝÝ Balanced Scorecard implementation process; ÝÝ Stages of the implementation process; ÝÝ Generating value with the Balanced Scorecard.

LEARNING OUTCOMES FROM ATTENDING THE CONFERENCE Planery Coordinate approaches for performance improvement across organisations

Connect and align KPIs across departments and employees

Build a performance culture, by engaging staff and management

Drive process and quality performance improvements across departments

Learn new ways to operate performance management systems

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Healthcare Performance Forum

Government Performance Forum

Productivity, Quality & Innovation Performance

ÝÝ Ensuring healthcare system performance by monitoring hospital KPIs; ÝÝ Aligning hospital KPIs to central healthcare performance reporting initiatives; ÝÝ Cascading performance management systems within a hospital.

ÝÝ New approaches in managing government strategy and performance; ÝÝ Aligning ministry KPIs to national development strategy; ÝÝ Cascading performance management systems within a government department or agency.

ÝÝ Measuring productivity; ÝÝ Applying excellence models for improved organisational performance; ÝÝ Approaches to improving innovation performance; ÝÝ Managing quality improvement; ÝÝ Best practice in performance excellence.

Contact: Diana Zărnescu • T: +971 4311 6556 • M: +971 55 787 6427 • E: diana.zarnescu@kpiinstitute.com

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PERFORMANCE IMPROVEMENT AND KPIs CONFERENCE

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1. The course fee is inclusive of the event proceedings, materials, refreshment and lunch.

2. Upon receipt of the complete registration form, invoice will be issue. The KPI Institute requests that all payments be made within 5 working days of the invoice being issued. Full payment must be received prior to the event.

Only delegates that have made full payment will be admitted to event. Clients are responsible for their own banking fees and banking fees will not be absorbed into the booking price.

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A 100% of cancellation fee will be charged under the terms outlined below: Due to limited event seats, The KPI Institute agrees to book and confirm the seat for the client upon issuance of invoice. If a client does not attend the event without written notification at least 5 working days prior to the event date, he/she will deemed as no show. A no show at the event still constitutes that the client will have to pay the invoice amount that was issued to them.

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REGISTRATION FEES Registration fee (US$)

1 Day

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Conference Fee

$ 950

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$ 3,295

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$ 1,395

$ 2,195

$ 2,895

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Conrad Hotel, Dubai

*The discount only applies for registrations received before August 31st 2016.

Up to 30% discount for groups from the same organization.

For reservations using our corporate rates, please make your bookings directly with the hotel. Hotel bills are to be settled by delegates directly with the hotel.

Please note that rooms are available on the first-come-first-served basis.

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Contact: Diana Zărnescu • T: +971 4311 6556 • M: +971 55 787 6427 • E: diana.zarnescu@kpiinstitute.com

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