10/22/2018
Office Skills and Reception Diploma - London Institute of Business and Management and Management
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O
ce Skills and Reception Diploma
( 10 REVIEWS )
810 STUDENTS
Learn the skills for successfully running and managing an o with the course. Working …
ce along with the essential reception skills
TAKE THIS COURSE
£309.00 £24.00
1 YEAR
https://www.libm.co.uk/course/office-admin-and-receptionist-course/
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Office Skills and Reception Diploma - London Institute of Business and Management and Management
INTERMEDIATE COURSE BADGE COURSE CERTIFICATE
75
NUMBER OF UNITS NUMBER OF QUIZZES
2 DAYS, 14 HOURS
HOME
2
CURRICULUM
Learn the skills for successfully running and managing an o ce along with the essential reception skills with the O ce Skills and Reception Diploma course. Working in an o ce and managing an o ce are completely two separate things. For managing an o ce, you need various skills and you will be trusted upon many duties while working in an o ce only needs your working skills. In the course, you will explore the skills and strategies for e ciently managing an o ce environment. The course teaches you how to maintain a healthy o ce environment by applying the strategies and techniques of perfect communication, sta development and training, performance managing and more. Shortly, the ultimate purpose of the course is to prepare you for the roles of a manager who is responsible for managing an o ce. You will gain a solid understanding of the o ce management environment and know how to deal with various situations.
Key features of the course: Lifetime access to the course No hidden fees, only pay the price of the course which includes exam fees. Recognised quali cation upon successful completion of the course Study from anywhere, anytime, whenever it is convenient for you. A ordable and engaging e-learning study materials Study at your own pace from tablet, PC or smartphone Online tutor support when you are in need.
Who is this course for? https://www.libm.co.uk/course/office-admin-and-receptionist-course/
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Office Skills and Reception Diploma - London Institute of Business and Management and Management
There is no experience or previous quali cations required for enrolment on this course. It is available to all students, of all academic backgrounds.
Assessment and Certi cation The course is assessed online with a multiple-choice test, which is marked automatically. You will know instantly whether you have passed or not. Those who pass this test will have the quali cation of O ce Skills and Reception Diploma. Certi cate will be produced in PDF format at an additional cost of £14.99 and Printed Hardcopy at £21 COURSE CURRICULUM
Admin Support
Module One – Getting Started
00:30:00
Module Two – Getting Organized (I)
01:00:00
Module Three – Getting Organized (II)
01:00:00
Module Four – Managing Time
01:00:00
Module Five – Getting It All Done On Time
01:00:00
Module Six – Special Tasks
01:00:00
Module Seven – Verbal Communication Skills
01:00:00
Module Eight – Non-Verbal Communication Skills
01:00:00
Module Nine – Empowering Yourself
01:00:00
Module Ten – The Team of Two
01:00:00
Module Eleven – Taking Care of Yourself
01:00:00
Module Twelve – Wrapping Up
00:30:00
https://www.libm.co.uk/course/office-admin-and-receptionist-course/
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Office Skills and Reception Diploma - London Institute of Business and Management and Management
Administrative Management
Module One – Getting Started
00:30:00
Module Two – Why Your O
01:00:00
Module Three – Gathering the Right Tools
01:00:00
Module Four – Identifying Procedures to Include
01:00:00
Module Five – Top Five Procedures to Record
01:00:00
Module Six – What to Include in Your Binder (I)
01:00:00
Module Seven – What to Include in Your Binder (II)
01:00:00
Module Eight – Organizing Your Binder
01:00:00
Module Nine – What Not to Include in the Procedure Guide
01:00:00
Module Ten – Share O
01:00:00
Module Eleven – Successfully Executing the Guide
01:00:00
Module Twelve – Wrapping Up
00:30:00
ce Needs Administrative Procedures
ce Procedure Guide
Organisational Skills
Module One – Getting Started
00:30:00
Module Two – Remove the Clutter
01:00:00
Module Three – Prioritize
01:00:00
Module Four – Scheduling Your Time
01:00:00
https://www.libm.co.uk/course/office-admin-and-receptionist-course/
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Office Skills and Reception Diploma - London Institute of Business and Management and Management
Module Five – To Do Lists
01:00:00
Module Six – Paper and Paperless Storage
01:00:00
Module Seven – Organization in Your Work Area
01:00:00
Module Eight – Tools to Fight Procrastination
01:00:00
Module Nine – Organizing Your Inbox
01:00:00
Module Ten – Avoid the Causes of Disorganization
01:00:00
Module Eleven – Discipline is the Key to Stay Organized
01:00:00
Module Twelve – Wrapping Up
00:30:00
Organisational Skills Course for Administrator- Activities
00:00:00
Receptionist
Receptionist
00:30:00
Importance of Receptionist
00:15:00
Di erent Types of Receptionist & Roles
01:00:00
Communication Skills for Receptionist
01:00:00
Telephone Skills
01:00:00
Listening Skills
01:00:00
Taking Messages
00:30:00
Presenting & Appearance
00:30:00
https://www.libm.co.uk/course/office-admin-and-receptionist-course/
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Office Skills and Reception Diploma - London Institute of Business and Management and Management
Reservation Procedure
00:15:00
Con dentiality Checklist
00:15:00
Being Organized as Receptionist
00:15:00
Becoming a Successful Receptionist
00:15:00
Customer Relations & Dealings
Module One – Getting Started
00:30:00
Module Two – The Right Attitude Starts with You
01:00:00
Module Three – Stress Management (Internal Stressors)
01:00:00
Module Four – Stress Management (External Stressors)
00:30:00
Module Five – Transactional Analysis
01:00:00
Module Six – Why are Some Customers Di
01:00:00
Module Seven – Dealing with the Customer Over the Phone
01:00:00
Module Eight – Dealing with the Customer In Person
01:00:00
Module Nine – Sensitivity in Dealing with Customers
01:00:00
Module Ten – Scenarios of Dealing with a Di
01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
01:00:00
Module Twelve – Wrapping Up
00:30:00
cult
cult Customer
Professional Telephone Receptionist Skills https://www.libm.co.uk/course/office-admin-and-receptionist-course/
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Office Skills and Reception Diploma - London Institute of Business and Management and Management
Module One – Getting Started
00:30:00
Module Two – Core Skills Required
01:00:00
Module Three – Self-Management (I)
01:00:00
Module Four – Self-Management (II)
01:00:00
Module Five – Time Management (I)
01:00:00
Module Six – Time Management (II)
01:00:00
Module Seven – Organizing and Planning (I)
01:00:00
Module Eight – Organizing and Planning (II)
01:00:00
Module Nine – Communication (I)
01:00:00
Module Ten – Communication (II)
01:00:00
Module Eleven – Additional Challenges
01:00:00
Module Twelve – Wrapping Up
00:30:00
Professional Telephone Receptionist Course- Activities
00:00:00
00:00:00
00:30:00
Recommended Reading
Recommended Reading : O
ce Skills and Reception Diploma
Mock Exam
-
Mock Exam- O
ce Skills and Reception Diploma
Final Exam
https://www.libm.co.uk/course/office-admin-and-receptionist-course/
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Office Skills and Reception Diploma - London Institute of Business and Management and Management
Final Exam- O
ce Skills and Reception Diploma
00:30:00
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810 STUDENTS ENROLLED
ABOUT US London Institute of Business and Management and Management provide comprehensive courses related to Microsoft O ce ,business and other. Microsoft O ce is the most popular program that is used by most of the administrative positions around the world.
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Office Skills and Reception Diploma - London Institute of Business and Management and Management
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