Pre Conference Course

CRITICAL OPERATIONS: FINANCE, MAINTENANCE, & DISASTER RECOVERY

SUNDAY, JULY 24

PRE REGISTRATION REQUIRED 7 CAPP Points, 0.7 CEUs Room: 237

COURSE SCHEDULE

8:30 – 10:15 am | Emergency Preparedness, Disaster Recovery, and Planning Resilient Operations

Presented by: Erica Hupka, Assistant Director of Emergency Management, University of Kansas Medical Center

Planning ahead for resilient operations requires more than a disaster recovery plan. Learn how to approach this challenge at an organizational level, assess your operation and potential risks, and develop a comprehensive strategy including a multi-year training plan. Participants explore scenarios through tangible examples, formulate a Hazard Vulnerability Assessment (HVA), and work collaboratively to execute strategies and best practices.

10:15 – 10:30 am | BREAK

10:30 am – 1:15 pm | Construction, Asset Management, and Maintenance Strategies Best Practices

Presented by: Mark N. Santos, CAPP, PE, Director of Operations, Walker Consultants

Maintaining and restoring parking structure capital assets is critically important for your successful operations. Parking provides the first and last impression for patrons in your city, campus, or destination. First and foremost, parking owners and operators must provide a safe and secure environment in their structures designed for the health, safety, and well-being of everyone who accesses the facility. Inherently exposed to the elements, parking structures are specialized structures that must be designed, maintained, and restored for long-term durability. This session includes detailed training on construction types, deterioration methods, maintenance recommendations, and restoration approaches.

1:15 – 2:45 pm | LUNCH

2:45 –5:00 pm | The Strategy of Finance: Pricing Structures and Revenue Maximization Best Practices

Presented by: George J. Mclean, CAPP, MPA, Senior Business Analyst, Miami Parking Authority

Understanding the big picture for your operation from a financial perspective forms the foundation of successful management for your organization, staff, and assets. This session will explain how to create and assess fee structures based on the evaluation of utilization and occupancy studies, pricing strategies (dynamic, progressive, congestion), and market-rate survey comparisons. Participants will identify and explore techniques to manage revenue appropriately by performing daily payment method reconciliations, monthly access cards, and special event audits, and conducting scheduled and unscheduled internal auditing of revenue. They will examine best practices in managing expenses, including comparisons of contract-topayments, orders-to-invoice-to-inventory, and monthly expense pattern changes. Page 33

Education Tracks

To make it easier to determine education content for your needs, sessions are broken into tracks. Use the key code below to help you navigate the jam-packed education schedule for a more tailored experience. You will notice these icons throughout the education schedule and on event signage.

Community & Connectivity Management & Leadership People & Human Resources

Technology & Innovation The Big Picture Shoptalks

CAPP Points

Earn up to 9 CAPP Points towards your CAPP application or the maximum in Program Type 2 for Recertification. General Sessions, Shoptalks and Learning Labs are not eligible for CAPP Points.

Speaker Handouts

If a speaker has provided session handouts to IPMI, access them in the mobile app by selecting the session from the schedule. If you do not see handouts available through the mobile app or through the Attendee Service Center, please contact our Conference team at conference@parking-mobility.org.

Session/ Speaker Feedback

In support of our sustainability efforts and to capture session attendance in a more efficient manner, please provide feedback for each session by accessing the session within the mobile app. There you will find a brief survey for each session that will capture your thoughts and attendance.

Speaker Cancellations

IPMI cannot be held responsible in the event of a speaker cancellation. We reserve the right to modify the event agenda or substitute speakers without notice.

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