The Parking Professional November 2015 by International Parking & Mobility Institute

Managing Parking Demand

THE INTERNATIONAL PARKING INSTITUTE

Spotlight on APO

A new benchmark for industry excellence in parking organization management and operations.

Park(ing) Day 2015

First-Time Offense Amnesty

The ADA and Parking

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IPI #56-01

WAYFINDING NOVEMBER 2015 | Volume 31 | Number 11

20 Operation An Outstanding The Miami Parking Authority celebrates its designation as an Accredited Parking Organization and describes the steps it took to get there. By Alejandra Argudin, LEED AP, CAPP

An Outstanding Operation

CASE STUDY

HE MIAMI PARKING AUTHORITY (MPA) is proud to offer outstanding service to residents of and visitors to our large city and even prouder to have recently been recognized as one of the first five Accredited Parking Organizations (APO) by the International Parking Institute. Getting there wasn’t all that easy, but every step was valuable, and we’re looking forward to an even brighter future as an APO. Created in 1955 by a Special Act of the Florida State Legislature and incorporated into the City of Miami’s Charter in 1968, the Miami Parking Authority manages and develops affordable and convenient on- and off-street parking facilities in the City of Miami. MPA is managed by parking industry professionals and financed by parking revenues. Funds not used by operations are returned to the City of Miami, and all ticket citation revenues are directly payable to Miami-Dade County. MPA provides accessible parking for millions of vehicles annually.

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

As a semi-autonomous agency of the City of Miami, MPA’s main mission is to make the parking experience convenient, affordable, and safe for people in the city. MPA contributes to an efficient transportation system that serves the needs of the public and promotes economic development within Miami. The agency looks to meet the city’s parking needs while being responsive to its customers by continuously improving performance and striving for excellence.

MPA is well-aware of the phenomenal growth our city is experiencing. For that reason, we are always open to opportunity, expansion, and innovation as we stay true to our commitment to excellent customer service, fiscal transparency, public accountability and effective governance. That’s where our success lies. When Rachel Yoka, vice president of program development at the International Parking Institute, told us about the launch of the Accredited Parking Organization designation for parking organizations, we felt it was an excellent opportunity to expose our success and immediately became interested in pursuing it. Given our track record of excellence in all areas of operations, we decided we wanted to be one of the first to go through with the process of becoming an APO. After reviewing the criteria established by IPI’s APO Committee, we felt confident that we would receive accreditation, as well as meet the prerequisites to attain the gold standard.

Initial Feelings We are fortunate to have a CEO who supports any and all endeavors that contribute to the betterment and

parking.org/tpp

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

Learning to Flex

LEARNING to

How to ease the parking burden by managing demand.

By Matt Darst

HEN HOURLY PARKING METER PRICES DON’T KEEP UP WITH DEMAND, finding parking can be a real burden. Static prices force static behavior. When every meter is priced the same every hour of the day no matter how many spaces are filled or how many drivers want them, there’s no incentive for motorists to park a little further from their destination. Further, uniform pricing doesn’t promote alternative forms of transportation or multi-modal options. When pricing is too low or doesn’t correlate with demand, motorists fail to internalize parking costs in their decision-making. Considerations such as whether to drive (driving vs. taking mass transit, riding a bike, etc.), when to drive (potentially visiting a location when demand may not be as high), and where to park (walking a few blocks to one’s destination to reduce travel and parking time) are moot if supply isn’t properly priced.

By creating artificial pricing structures, municipalities ensure an uneven distribution of demand. The result? Searching for parking becomes a pain, creating congestion and dangerous conditions as frustrated motorists circle for parking. While there’s a municipal effect on revenue, the real weight of these policy decisions rests squarely on the backs of customers—motorists, merchants, bicyclists, pedestrians, and other stakeholders.

Motorists, Users, and Rage Pricing meters appropriately isn’t all about making parking convenient. It’s also about safety. Drivers searching in vain for parking tend to be distracted. They also tend to be angry. Drivers distracted by the search for parking are more likely to get into accidents and are an increasingly deadly threat to road safety, especially to vulnerable road users (VRUs). VRUs are people on the public way that are at most risk; they’re generally unprotected by the shield of a vehicle and include pedestrians, bicycle riders, motorcyclists, and even people on horseback. Pedestrians are overrepresented by crash data. In 2013, pedestrians accounted for 11 percent of the trips but 14 percent of the crashes— nearly an injury every eight minutes. From 2005 to 2010, pedestrian fatalities per vehicle mile traveled leapt 46 percent. During the same period, bicycle fatalities increased by more than 30 percent. While accidents are the most significant source of road injuries, more and more motorists are turning to violence to secure a rare parking space. Unlike accident data, there are no statistics available regarding parking road rage and the resultant intentional harm. Still, we know anecdotally that incidences are growing by year and have captured the nation’s attention. In February near Chapel Hill, N.C.,

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

How to ease the parking burden by managing demand.

CASE STUDY

UR VISION AS MUNICIPAL EMPLOYEES is to make Boise, Idaho, the most livable city in the country. Part of making a city “livable” means encouraging visitors to return for subsequent visits, send their children to college in town, or even call our home their home at some point. Parking and wayfinding play a large role in helping visitors find their way around and we are fortunate to have three agencies that work to help make Boise the visitor-friendly place it is: Capitol City Development Corporation (CCDC) manages most off-street garage parking for monthly permit holders and visitors. CCDC has been diligently working on a project that will help establish a brand for parking and transportation and we hope to soon have a comprehensive wayfinding application that will direct drivers to parking that fits their current needs. ● The Downtown Boise Association (DBA) coordinates communications and activities for the businesses downtown and helps with education and outreach for parking and other projects. The DBA has played a key role in helping businesses better understand the uniqueness of parking supply and demand. Healthy businesses help foster our values of a lasting, innovative, and vibrant city. ● The Ada County Highway District (ACHD) is unique organization that maintains all roads, traffic signals, and signs, not only in Boise but across the whole county. ACHD is a driving force in improving the bicycle transportation network, as well as keeping our streets clean and running smoothly. Citizens and visitors to downtown Boise have a variety of options for parking and the single-space meter is a favorite. All on-street parking, is managed by the City of Boise, and all off-street parking is managed by ●

CCDC or one of several different private agencies. In 2013, we began installing credit card-enabled meters to offer a more user-friendly parking experience. The new payment option was well-received so we decided to increase the number of new meters to just about 1,000. Those meters were installed last summer, and citizens are happily paying with their credit cards. If you ever visit the city of trees you will likely see an IPS parking meter on one of our 22-foot parking stalls (we like our long trucks in Idaho). All that is well and good, but metered parking isn’t always easy to use or clear to city visitors, who rack up violations that leave them feeling a bit grumpy about their time in town. That’s not very livable at all, is it? We knew we had to do something to help them—and us—out.

The Serendipitous Process Nobody likes receiving parking violations, but being cited in a foreign city can be even more frustrating than getting a ticket at home because we may not be familiar with local rules and regulations. Many people who visit Boise are from other cities where they do not have parking meters or even parking enforcement. We welcome a large number of visitors from other states and many students who attend Boise State University

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

A PASS

An innovative firsttime-offender amnesty program takes root in Boise, Idaho.

and have traveled a long way to seek an undergraduate or graduate degree. The good news is that we have worked with the agencies mentioned earlier to implement some great wayfinding signs, and we hope to soon have more mobile-based applications to further assist those drivers. Despite our best efforts, visitors can become lost, lose track of time, or simply have difficulty understanding parking meter payments. City of Boise Parking Enforcement Officers are legendary in their ability to quickly cite vehicles parked at expired meters, and visitors have traditionally not been exempt; after all, we cite vehicles, not people. The frustration that comes with receiving a parking citation may make a person not want to return to our downtown area. Because of this, the City of Boise was willing to try out a new policy that would allow firsttime, out-of-state vehicles to receive warnings instead of violations for parking at expired meters. As anyone in the parking industry knows, it can be very difficult to obtain registered owner information on vehicles, especially those visiting from out of state. Some companies do provide these records but generally at a cost. A new policy was adopted to address these challenges quite successfully. In short, we gave visiting drivers a pass. Out-of-state visitors are not cited on their first expired-meter offense, which makes them happy. In turn, we do not have to purchase records from a third-party agency to send someone across the country a bill for a parking ticket they were already upset about receiving. The letter below, which was received by our office in early June, 2015, shows how this policy has affected non-native parkers in our downtown area.

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

IPI

members embrace Park(ing) Day 2015 with creativity, gusto, and a lot of laughs.

THE HARTFORD PARKING AUTHORITY (HPA) first accepted the challenge to join in on the fun of Park(ing) Day in the fall of 2013. The mere allocation of five parking spaces, along with a couple of dumpsters filled with potted plants, started us on our way. The city’s business improvement district and the Greater Hartford Arts Council embraced the effort, and now it’s a must-attend in our Central Business District. Park(ing) Day has brought renewed vibrancy to the City of Hartford. But more important is the positive impact it has on the economy of the city—the HPA now sets aside 12 parking spaces, and the Arts Council holds a contest for the most elaborate display in the parking space. The winner(s) receive a small stipend from the city. Carey Redd, CAPP

Hartford, Conn., Parking Authority

parking.org/tpp

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

TYLER JOHNSON was parking services/ animal enforcement manager for the City of Boise, Idaho, when this story was written. He is now a city police officer (probationary). He can be reached at tjohnson@cityofboise. org.

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

The Americans with Disabilities Act (ADA) and

An overview of current accessible parking requirements.

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

By William F. Kavanagh, AIA

CCESSIBLE PARKING REQUIREMENTS are fairly straightforward and easy to comply with if you understand what all of the

applicable requirements are for a given garage location. This article will focus on some of the basic accessible parking requirements of the Americans with Disabilities Act (ADA) so you can quickly assess your existing parking facilities for compliance. There are numerous accessibility requirements at the federal, state, and local levels. At the federal level, there is the ADA’s 2010 ADA Standards for Design. At the state level, there are the building code’s accessibility chapter or state specific accessibility code, and their references to other accessibility standards such as ICC/ ANSI A117.1 Accessible and Useable Buildings and Facilities. Finally, at the local level, there may be additional requirements listed in the zoning code or other ordinances. Where the various codes, standards, and ordinance requirements are in conflict, garage owners should comply with the most stringent. On Sept. 15, 2010, the U.S. Department of Justice (DOJ) published revised regulations for Title II and Title III of the ADA of 1990. Accessibility at state and local government facilities is addressed by Title II. Title III pertains to places of public use and commercial facilities. These regulations adopted revised, enforceable accessibility standards called the 2010 ADA Standards for Accessible Design. The 2010 ADA Standards for Accessible Design govern the construction of places of public use, commercial buildings, and state and local government buildings. These standards apply to all construction projects where the start date is on or after March 15, 2012. The obligation to improve the accessibility of existing buildings and sites is an ongoing one. You are required to remove any barriers going forward, especially when performing restoration or restriping efforts. Your parking facilities are not grandfathered by the accessibility code in place at its time of construction. In other words, it is highly likely that most parking garages in the country need to comply with these standards. Both the 2010 ADA Standards for Accessible Design and Guidance on the 2010 ADA Standards for Accessible Design are available as free downloads from ADA.gov. The guidance provides detailed information about the changes, the reasoning behind those changes, and responses to public comments.

parking.org/tpp

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

An innovative firsttime-offender amnesty program takes root in Boise, Idaho.

PARKING

The Americans with Disabilities Act and Parking

An overview of current accessible parking requirements.

42 ARKING ACCESS REVENUE CONTROL SYSTEMS (PARCS) remain the most popular solution deployed to manage access and payment in garage facilities. These systems provide a range of valuable solutions to deal with complex user requirements for permit and transient

IPI members embrace Park(ing) Day 2015 with creativity, gusto, and a lot of laughs.

parkers while supporting gated access to maximize compliance and manage limited enforcement resources. However, as garage projects are introduced, parking managers are taking the opportunity to examine new technology with a fresh perspective.

The Traditional Approach PARCS solutions that use gates, pay-in-lane, and pay-on-foot equipment, along with attendants, effectively drive compliance, accuracy, and audit trail. The gate serves the enforcement function effectively. It also enables lane ticket and radio-frequency identification (RFID) readers to identify different user credentials and pay-on-exit solutions to charge the parker for the exact amount of time used, driving customer satisfaction. Parking validation also works well in gated facilities because customers can pay on exit and use a validation coupon to defray some cost of parking.

Can You Go Gateless?

Ch ris Ch et tle

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

COVER: A pink and blue sky makes a gorgeous backdrop for Courthouse Center, a property of the Miami Parking Authority, which recently became one of the inaugural class of Accredited Parking Organizations. APO is a new designation for parking organizations that have achieved a comprehensive standard of excellence; for more, please see p. 20.

For other cities that are looking at implementing visitor-friendly policies, this was a good decision for Boise. It was not difficult to implement, thanks to our real-time data handhelds. The first step was a simple programming update to our software that adds a warning to every license plate that has been cited for an expired meter offense. The second step was to train officers that out-of-state plates that have not been cited should receive a warning only for an expired meter violation. The final step was to just hold onto letters from satisfied visitors in case they were ever needed to support a policy change in a magazine.

PARCS solutions provide a level of accuracy and compliance no other solution can offer. However, if any of the following scenarios describe your operation, a gateless solution that uses multi-space pay stations may be worth considering: ● Available enforcement resources and concentrated management. Enforcement personnel and management are required to support a gateless facility. It’s also ideal if the facilities being managed are in a concentrated area that can reasonably be serviced by enforcement personnel. ● Large number of spaces. To get the value of having enforcement personnel visit a facility, the number of spaces needs to be large enough to drive parking and citation revenues that justify the additional staffing. A benchmark minimum of 500 spaces is a reasonable starting point unless enforcement personnel are deployed through multiple facilities in close proximity. ● High throughput. A gateless solution can allow cars to get into and out of a facility faster than a PARCS solution. If bottlenecking is a significant problem, gateless may help. ● Mixed-use garage with available occupancy. Gateless works best if there are always some available spaces in the garage; it reduces the risk that parkers will take up reserved spaces when they can’t find anything else. ● Low validation need. A gateless solution can include pay stations with features such as coupons for validation, but they need to be provided in advance of the parking session. Therefore, it’s ideal if the facility has a low need for validations.

The Emergence of APIs, PBL, and LPR During the past five to 10 years, three technologies have come together to deliver a new solution for garages: Application Programming Interfaces (APIs). Technology providers ●

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

The Results

parking.org/tpp

It’s not for everyone, but gateless garage technology can make a big difference in some facilities. 28

By Tyler Johnson

Parking Parks

PARKING PARKS

Giving Drivers a Pass

Dear Sirs: On May 17, we moved permanently to Boise from California. This major change was prompted by many things we like about your fine city, but most of all, the friendly, courteous nature of the many locals we have come in contact with in the course of deciding whether or not to purchase a new home here. Last night, we headed out for an early dinner, taking a break from unpacking. We found a parking place several blocks from the restaurant. After dinner we were surprised to find this ticket on our windshield. After the initial disappointment, we realized that free parking does not begin until 6 p.m., not 5 p.m. like back home. Then we knew we made the right decision to move when we discovered it was just a warning; back home it would be $50 and don’t think twice about challenging. Thank you for the warning. We will be more careful next time as we learn the rules and regulations.

WILLIAM F. KAVANAGH, AIA, is director of parking design with The Harman Group. He can be reached at bkavanagh@ harmangroup.com.

parking.org/tpp

HE FOLKS AT REBAR, a San Francisco art and design studio, probably had no idea what they were launching when they introduced Park(ing) Day back in 2005. The idea was simple: convert an on-street parking space into a tiny park, just for one day. This year, temporary parklets popped up all around the world on Sept. 17 as more individuals, families, and businesses than ever participated. IPI members joined in the fun and helped show their communities that parking really is about more than lines on the pavement. Here are some of their Park(ing) Day creations.

GIVING DRIVERS

28 T

The Miami Parking Authority celebrates its designation as an Accredited Parking Organization.

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

parking.org/tpp

are increasingly offering open API platforms with software tools and standards that allow different technologies to talk to each other, exchange data, and provide new value-added services. Some vendors are reluctant to get on the API bandwagon as there is concern that providing third-party access to their solutions will lower their competitive advantage. Customers are quickly shifting this view by demanding vendors work together as the parking industry seeks to drive new revenues and reduce costs while facing ongoing pressure to introduce new services. ● Pay-by-License Plate (PBL). The license plate has been around since the car was first invented—often used by the parking industry as a common identifier for permits and reserved parking and more recently, pay-by-cell deployments. However, it has only been in the last decade that the license plate has been considered for pay station and transient parking transactions. The Calgary Parking Authority was the first to use the license plate for its proprietary on-street system in 2007, and in 2012, the Pittsburgh Parking Authority became the first U.S. city to deploy PBL on-street. PBL offers many advantages over traditional pay-and-display (PND) and pay-by-space (PBS) deployments. In many ways, it offers the best of both worlds by providing benefits to the parking operator, parking employees, and consumers. For example, a parker no longer has to go back to his/her car after making a transaction as is required for PND, and a unique identifier can be provided for the parker without having to paint numbers and stall markings as required for PBS. Zone-based rates can be implemented, and more efficient enforcement methods can be deployed with the use of mobile LPR solutions. ● License Plate Recognition (LPR). LPR was invented in the early 1970s in Great Britain and used largely for police enforcement. Early systems had limitations because many license plates in Britain had black backgrounds with white and silver letters that were difficult to read. Fast forward to the 21st century, and there have been significant advancements in LPR camera technology around processing speed, optics, shutter speed, and the miniaturization of camera devices that have improved its reliability, affordability, and size for use in mobile applications. These changes naturally broadened the applications where it is used. Today, LPR can be found in many police cars and is deployed in applications such as toll highways and bridges, border crossings, and scofflaw enforcement. As pay station vendors have provisioned their hardware with alphanumeric keypads and software support for the license plate, LPR is also being used in transient parking enforcement, both on- and off-street. With the advancement of these new technologies, there is a clear opportunity to shed traditional views on what will work in a garage. NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

Going Gateless

It’s not for everyone, but dateless garage technology can make a big difference in some facilities.

Editor’s Note

DEPARTMENTS

4 Entrance 6 IPI Board Member Profile 8 Consultants Corner 1 0 The Green Standard 1 2 The Business of Parking 1 4 On the Front Line 1 6 Parking Spotlight 18 IPI’s Ask the Experts 4 6 IPI in Action 48 State & Regional Spotlight 5 0 Community Digest 58 New IPI Members 6 0 Parking Consultants 62 Advertisers Index 62 Parking Break 64 Calendar of Events

QUALIFICATIONS

ears ago, while working on a “best-of” compilation for a regional magazine, I got a hunch that something wasn’t right about a nominated dentist. His claims of academic achievement and numerous awards seemed a little too good to be true, and I started making calls (this was back in the day before Google halved such efforts). The first call was to the dental school where he claimed to be a top graduate. Guess what? Not only was he not top of his class, but they’d never heard of the guy. Ever since, I’ve carefully checked out anyone our family hopes will help with our heath and general well-being: doctors, dentists, bankers, and educators, among them. Doing a quick background check is painless and can save us a world of heartache down the road. And I always look for professional accreditations. It makes sense, as parking and transportation fully merge into one industry, that people looking for places to leave their vehicles so they can get to their destinations will do the same thing. Think Yelp: It takes three seconds to look and see what others say about a garage or an operation. And it takes less time than that to note an accreditation held by those businesses. The Accredited Parking Organization (APO) is the newly introduced gold standard of professional parking organizations. A handful of parking businesses have already earned the APO (many more have started working on their own accreditations), and we’re pleased to profile one in this issue. We hope you enjoy the story of the Miami Parking Authority’s APO journey and use it to inspire your colleagues to consider venturing down the same path. It won’t be long before customers will start looking for it. We’re also happy to showcase some IPI members who had a great time with this year’s Park(ing) Day in September (p. 28). What a fun day! Parking as part of the community—it’s great to see, and we hope you enjoy their photos and stories. As always, please let me know your thoughts on this or any other issue. I love hearing from you. Until next month…

fernandez@parking.org

parking.org/tpp

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

ENTRANCE Publisher Shawn Conrad, CAE conrad@parking.org Editor Kim Fernandez fernandez@parking.org Contributing Editor Bill Smith, APR bsmith@smith-phillips.com Technical Editor Rachel Yoka, LEED AP BD+C, CNU-A yoka@parking.org Advertising Sales Bonnie Watts, CEM watts@parking.org Subscriptions Tina Altman taltman@parking.org. Graphic Design BonoTom Studio info@bonotom.com Proofreader Melanie Padgett Powers For advertising information, contact Bonnie Watts at watts@parking.org or 571.699.3011. For subscription changes, contact Tina Altman, taltman@parking.org. The Parking Professional (ISSN 0896-2324 & USPS 001436) is published monthly by the International Parking Institute. 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Phone: 571.699.3011 Fax: 703.566.2267 Email: ipi@parking.org Website: parking.org Postmaster note: Send address label changes promptly to: The Parking Professional 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Interactive electronic version of The Parking Professional for members and subscribers only at parking.org/tpp. Periodical postage paid at Alexandria, Va., and additional mailing offices. Copyright © International Parking Institute, 2015. Statements of fact and opinion expressed in articles contained in The Parking Professional are the sole responsibility of the authors and do not necessarily represent an official expression of policy or opinion on the part of officers or the members of IPI. Manuscripts, correspondence, articles, product releases, and all contributed materials are welcomed by The Parking Professional; however, publication is subject to editing, if deemed necessary to conform to standards of publication. The subscription rate is included in IPI annual dues. Subscription rate for non-members of IPI is $120 per year (U.S. currency) in the U.S., Canada, and Mexico. All other countries, $150. Back issues, $10. The Parking Professional is printed on 10 percent recycled paper and on paper from trees grown specifically for that purpose.

THE END OF ON-STREET PARKING By Laurens Eckelboom

arking as we know it may soon come to an end—if you believe predictions of disruptors from transportation and automotive manufacturers.

Mega-trends such as population growth, increasing prosperity, and urbanization will accelerate urban congestion and render current transportation models unsustainable. Automotive manufacturers are responding to these trends by focusing on next-generation urban mobility, connected cars, and autonomous driving initiatives, viewing the automobile as a critical component of the larger transportation ecosystem. Cars are becoming the largest wearables, supporting mobile communications platforms that facilitate vehicle-to-vehicle communications, improve driver safety, and encourage commerce through integrated payments functionality. The on-demand and sharing economy around urban mobility is growing at a feverish pace, led by companies such as Uber, Lyft, DriveNow, Zirx, and Luxe. These new mobility options create complex parking challenges. Smartphones play a critical role in supporting different providers with travel demand management solutions that include reservations, available-parking guidance, mobile payment solutions, validations, and eventually, autonomous parking solutions. Add some multi modeling options to the mix and you may have the ideal recipe for the “killer app.” Consumers will be able to plan and reserve parking on a mobile device or have a parking destination selected as part of the larger navigation process. Parking location and access credentials will be transmitted to the connected car platform and navigation system; gates will open automatically and payment will be seamlessly integrated. All parking-based apps will work together flawlessly. Context awareness will provide accurate and timely information and make parking choices for the driver based on predetermined preferences. Voila! Parking will finally be pain-free. Elon Musk, CEO of Tesla, recently predicted his company will have a fully autonomous driving vehicle with a 745-mile radius ready in 2020. Finally, consumers’ desire for a personal automobile of any type will diminish as shared autonomous vehicles become readily available. Rather than buying a vehicle, we will buy access to personal transportation. Uber and Lyft will become driverless transportation providers, continuously picking up and delivering people to their destinations. The “smartphonification” of society transforms vehicles into hardware. When there is no demand, autonomous vehicles will drive to depots and autonomously park until demand increases. Eventually, parking meters will disappear from urban environments as there will be no need for on-street parking. A mirage or actuality? We’ll have to wait and see in 2020.

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

LAURENS ECKELBOOM is CSO of Parkmobile, LLC., and a member of IPI’s board of directors. He can be reached at laurens.eckelboom@ parkmobileglobal.com.

CHANGE DOESN’T HAVE TO BE PART OF LIFE.

We have been creating credit card accepting “Smart Meters” since 2005, and 185,000 meters later, we have changed the way people look at change. It is no longer necessary to carry a roll of quarters in your car to pay the meter. The innovation hasn’t stopped there. We have created an entire product suite to make parking management more powerful and more convenient. See how the IPS Solution can streamline parking in your city at IPSgroupinc.com.

SMARTER PARKING for SMART CITIES. TM

IPI BOARD MEMBER PROFILE

RICK DECKER, MBA, CAPP Member, IPI Board of Directors Assistant Manager, Parking Operations, Minneapolis/St. Paul International Airport

t is always fascinating for me to learn about all the different hats each of us wears in our daily lives. The hats tell others who we are by explaining where we spend our time and what is important to us. Like many of you, I wear many hats:

The Husband Hat: This is one of my favorite hats because I’ve worn it the longest. Debby and I are celebrating 33 years together this month. The warranty is over, so I have to work on it month-to-month now. I think she likes it that way! ●● The Dad Hat: Yes, the two sons and two daughters are out of college, out of the house, and working, for the most part, in their career fields. We raised them to fly out of the nest and fly they did: one in Washington, one in New York, one here in town, and one to Australia. When we get to chat, we talk as if we only saw each other last week. This is a major blessing as they no longer knock my hat off with all their activities and growing pains. ●● The Friend Hat: I meet weekly with several groups of men for fun and to help solve the world’s problems (we discuss them, at least). One group has met at a Caribou Coffee shop for nearly seven years, each Friday at 5:30 am. Our lighthearted conversation really ends the week well. Another blessing. ●● The Active-Outdoor Hat: This is another favorite hat as I canoe in the Boundary Waters and local lakes, ski, grow raspberries and apples, build fences, and dig holes for new trees. There is always more to do outside! ●● The Active-Indoor Non-Hat: This is the hat that lets me wear the other hats. I don’t wear a hat as I play basketball, get to the gym, take brisk walks around the terminal, and stick to a healthy diet. So far, it’s working, and the body is responding positively. ●● The Community Involvement Hat: This hat has me involved in the children’s program at my church, leading a men’s Bible study, teaching children in Bible Study Fellowship, and serving on a credit union’s customer service advisory board. I enjoy giving time and effort to the next generation and to a business I believe in. ●● The Parking Hat: This has taken me into the ramps, to many cities, and to meet many, many fine professionals. It has allowed me to share my work and ideas, my experience, and creativity. I look forward to continuing to work with you. Another blessing. ●●

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

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CONSULTANTS CORNER

OUR ROLE IN ENDING DISTRACTED DRIVING By Patrick Wells

arlier this year, I co-chaired a large regional golf outing in Central Ohio. Our beneficiary was Dom Tiberi, a local sports broadcaster who lost his 21-yearold daughter to a distracted driving incident. I listened to the pain behind the situation and the alarming statistics: 20 to 30 percent of all collisions involve driver distraction, which is now the leading cause of teen deaths. Drivers who text are 25 times more likely to have an accident, and, on average, nine deaths occur daily from distracted driving. Driving is dangerous and being focused is primary because now more than ever before, distractions are all around us. We have become overconfident in our abilities to multitask behind the wheel. Today, there are more cars on the road, which only elevates our risk of having an accident. It also slows down commutes, creates stress, and encourages multitasking, all in the car. Even the smallest distraction can have a lifetime of devastating consequences. While I have never been too concerned about this topic because gosh darn it, I’m a good driver, this isn’t about my or your driving skills. You can be the best driver in the world, but when another driver drops his phone on the floor and reaches for it, he takes his eyes of the road for a split second. What if you suddenly stop in front of him? Fortunately, neither you nor the #$&% who hit you was seriously injured, but statistics say it could have been much worse. Driving is dangerous, and at all times we need to be alert and defensively prepared to make a move to avoid a potential incident. It only takes one distracted driver in the right place at the right time and suddenly your family could be without you.

What Can We Do?

PATRICK WELLS is regional director of business development for DESMAN and a member of IPI’s Consultants Committee. He can be reached at pwells@ desman.com.

In Central Ohio, the Maria Tiberi Foundation launched a campaign to bring defensive driving to the forefront. Maria Tiberi only had three short years of driving experience; the foundation named after her encourages better defensive driver training. It has provided more than a dozen simulators to local police departments so young people can experience the potential consequences of their actions. While this is a great start, the most important piece behind the foundation is continued awareness of the risks of distracted driving. As parking professionals, what are we doing, and what can we do to raise awareness? We do a great job of letting people know about our awards, social media campaigns, and sustainable projects, but how many business cards have you seen that say something about driving safely or choosing to not text and drive?

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

As a median average across the country, distracted or careless driving is a factor in one in four crashes. It is also believed that many of these numbers are vastly underreported due to law enforcement’s challenge determining distraction as a crash factor. Eliminating driver distractions can be achieved only when employers, drivers, and associations work together to create, communicate, and implement clear policies and procedures supported by necessary training and resources, as well as a strong safety culture. Here are some tips to share with your associates, friends, and family to help stop distraction: ●● Spread the word and get involved in promoting safe driving in our industry. ●● Have a conversion with your organization, and let employees know that your company supports distraction-free driving. The call or text can wait. ●● Show and tell your children the importance of good behavior in a car. Many parents, including me, underestimate how distracting children can be while driving. ●● Practice good judgment. When an object such as your phone slides off the seat, pull off the road or wait to find a safe place to retrieve it. ●● While it is not directly associated with distracted driving, encourage everyone, especially when you are in a vehicle as a driver or passenger, to buckle up.

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VEHICLE COUNTING

EVENT PARKING

THE GREEN STANDARD

INCORPORATING GREEN PARKING INTO A COMMUNITY By Jody Miller

here is a range of unique ways parking facilities—both renovation projects and new builds—are incorporating sustainable practices. Some are quite unique and step outside the box of standard parking-facility thinking. Across the nation, more and more parking facilities are implementing interesting ways to make parking garages more than just places to park your car and transforming them into valuable social assets for the entire community; many focus on the top deck of the facility. Growing Green

The Sporting Life JODY MILLER is vice president, client relations, with Parkmobile and a member of IPI’s Sustainability Committee. She can be reached at jody.miller@ parkmobileglobal.com.

Claremont, Calif., has another interesting and award- winning method to utilize space in a multi-functional way, incorporating a soccer field into the parking garage design. The soccer field, complete with spectator seating, sits atop a 608-space parking garage. This college campus parking facility was not only designed to host a soccer field on the top deck, but the entire design was part of a LEED Platinum project that incorportates elements such as structural reinforcements that use recycled materials.

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

The UPGarden P-Patch community garden is located in the shadow of the Space Needle in Seattle, atop a parking garage. Where space is in high demand on a university campus, another higher-education institution enabled a sport to return to campus by building an athletic field atop a parking facility; it’s the second one on this campus. This sponsored field incorporated many sustainable elements into the design, including trees, flowers, and sidewalks. LED lights were used in the parking garage itself, which was developed to be an open-air facility, negating any need for an HVAC ventilation system. Details as minute as the positioning of lights and speakers on the field to minimize the effects of potential light and sound pollution were considered when designing this parking facility. The university was able to utilize the high-demand space not only for parking but also to welcome back a sport that would otherwise not have a place to compete. There are many unique and interesting ways communities, universities, and professional business campuses are not only incorporating sustainable practices into parking facilities but really converting parking structures into a larger piece of the community. From a garden that plays host to life’s milestones or serves as a place to eat during an employee’s lunch break to a community garden providing food to local organizations or a soccer field where higher education shines, parking plays a big role in a very green way.

INHABITAT.COM

In 2012, Seattle introduced the largest rooftop community garden in Washington state. The roof just so happened to be the top floor of a parking garage. The 30,000-squarefoot space (about the size of six basketball courts) is home to 110 co-op-like plots. After looking at the technical aspects of the project, the landscape architects took to the community to build the gardens, and the project was completed in two months by contractors and volunteers working alongside each other. Three years later, that Pacific Northwest garden is thriving. Volunteers can sign up online to work on a garden plot that is dedicated to supplying local shelters and organizations with fresh fruits and vegetables. Community inclusion and adding a green—literally green—element is a beautiful example of a parking renovation, repurposing of space, and integration into the community with a definite slant toward and focus on sustainability. Oakland, Calif., is home to an expansive three-anda-half-acre parking garage rooftop garden that sits on a professional office campus. The garden, designed in 1959 to create a park-like setting, now has 30-foot-high trees and plays host to weddings and other community functions year-round. The sustainable design atop the five-story parking structure has created a place of nature and peace in the center of a bustling, professional environment.

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THE BUSINESS OF PARKING HUMAN RSOURCES LEGAL

FACT OR FICTION: TAKING A FRESH LOOK AT OLD VIEWS By Julius E. Rhodes, SPHR

Let’s examine these sayings. Any meteorologist will tell you that there is no prohibition against lightning striking the same place twice. In fact, nature is so unpredictable that lightning can strike the same place multiple times. Regarding opportunity not knocking twice, there was a recent study by University of Michigan and Stanford economists that showed business owners who try to start a business a second time after failing with their first attempts were more likely to succeed on the next go-’round. For those of you who still doubt, let me tell you the story of James Cash Penney. If the name sounds familiar, that’s because yes, Virginia, it’s true: There was a J.C. Penney after whom the retail establishment was named. Penney struggled often in his early life and had to give up his dreams of becoming a lawyer when his father passed away. He became a store clerk to support his family, saw opportunity in the retail business, and capitalized on it, gradually buying one store after another, losing nearly everything in the stock crash of 1929, losing two beloved wives to disease, and eventually amassing both a fortune and a happy family of five chidren. It’s like the old Japanese proverb says: Fall seven times, get up eight.

The Office

JULIUS E. RHODES, SPHR, is founder and principal of the mpr group and author of BRAND: YOU Personal Branding for Success in Life and Business. He can be reached at jrhodes@mprgroup. info or 773.548.8037.

I said something above about bad employees and having employees who are friends. While it is true some employees are “bad” (a word I hear a lot in this area is “toxic”), the reality is they probably didn’t start out that way. That’s true whether you hired or inherited them. The easiest thing to do with an employee who is not meeting the requirements of the job or does not seem to fit the culture is fire him or her. But that strategy doesn’t take much guts or effort and has a residual effect on the people who remain, especially if the departure is handled rashly. I’m not saying there aren’t situations where a person has to be let go, but it should always be done thoughtfully and after you have undertaken

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

the necessary steps to turn the person into a contributing member of the team. Bad employees can become good—I’ve seen it. As to whether or not you can be friends with someone you supervise, you can be friends or friendly with anyone as long as there is a basis of mutual respect and employees understand that work is primary when they’re working. Work and enjoying the camaraderie of the people around you are not mutually exclusive. In fact, I would argue that in a well-functioning team environment, friendliness is an important characteristic. Boundaries need to be established, but most people understand that need. Many of the things we have understood as truths over the years (lightning and opportunity, for example) are actually myths. When we look at our workplace, we need to do a critical rethink of how we have looked at things in the past and not let it blind us from seeing new ways of doing things in the future. Fall down seven times and get up eight, indeed!

ISTOCK

ow many of you have heard that lightning never strikes the same place twice? How about the one that says opportunity never knocks twice? Then there are the popular “rules” that relate to the work world: You cannot turn a bad employee into a good one, and you cannot be friends with someone you supervise.

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MUNICIPAL

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Connecting you to the Future of parking

ON THE FRONT LINE

BE THE SOLUTION By Cindy Campbell

love my job. Because my work requires a lot of travel, I frequently find myself whiling away the hours in one of the many hub airports across North America. Airports provide a fascinating backdrop for those of us who consider themselves avid people watchers: A veritable small-scale version of our planet, inhabited by people brimming with varying opinions, perspectives, and objectives from every walk of life.

Learning

CINDY CAMPBELL is IPI’s senior training and development specialist. She is available for onsite training and professional development for IPI members and can be reached at campbell@ parking.org.

I try to look at these airline delays as opportunities to observe. (Think of it as a customer service lab, if you will.) As a curious onlooker, I try to observe three things: ●● The actions and reactions of my fellow passengers. ●● The customer service and conflict-resolution skills of the airline personnel. ●● My own reactions and observations about these interactions. Let me explain the third point—these scenarios frequently present great learning opportunities. You’ll see some of the worst and some of the very best from fellow humans under pressure. Now, I’ll admit that with age and experience, I come fully equipped with my own presumptions and biases related to how to best handle these customer interactions. I have developed a great deal of respect for airline staff who not only understand the role they play on behalf of their employer, but who also comprehend and apply the critical skill of actively listening to distressed passengers. Let’s face it: The ability to really listen doesn’t come naturally for most of us. The ability to empathetically listen and respond to someone who’s angry without reacting in-kind to their agitation is truly an admirable skill. A recent article published in an in-flight magazine featured a story about one of the airline’s customer

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

care specialists. She talked about the common misperception that she’s in a dead-end career that surely lacks any personal reward or enjoyment—that she must have done something wrong to have been assigned this particular job. That resonated with me, as it’s frequently assumed that those of us in the parking industry were somehow relegated to the jobs we hold. “This is what I want to do because I get to help people and I get paid for it,” she said. She went on to talk about seeing complaints as opportunities. “They give us an idea of how to fix things for the next person. If customers don’t complain, how will we know to fix something that’s wrong?” Her approach to problem-solving and customer service is productive and exemplifies one of her employer’s foundational service principles: Be the solution.

Making It Work Be the solution. Such a simple concept, isn’t it? But how many of us actively apply this notion? What specific steps do we take to achieve this with team members so they are better prepared to represent the principles and goals of the organization? To be the solution, you must first believe that not all complaints are a bother. Some of them are exactly the input we need to improve our services. It’s OK to admit that a service your organization offers may need review or improvement. This doesn’t imply weakness but demonstrates our humanity. Letting an unhappy customer know you will be looking into the matter assures them their voice was heard. When appropriate, respond back to the customer about what will be done. The next time you find yourself stuck at the airport, I encourage you to take an impromptu field trip over to one of the customer service centers. Watch and listen to the interactions between travelers and the customer service staff. It may be very enlightening.

ISTOCK

All too frequently, the good people inside these microcosms find themselves at odds with the airlines. Their carefully planned itineraries suddenly fly out the window due to changes in weather, mechanical issues, or some other wrench in the works. When this happens, dozens of people rush around the terminal frantically trying every conceivable way to rearrange flights and other plans based on the new realities they’re facing. Our self-protective nature can tend to take over, and the people-watching gets real.

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MEXICO CITY’S LUNG: BOSQUE DE CHAPULTEPEC By Rodrigo Madariaga

overing 1,695 acres and serving as home to more than 150,000 trees, Bosque de Chapultepec makes up 52 percent of Mexico City’s green space and is one of the largest parks in the Western Hemisphere. Located in the heart of the city, it is considered the oldest urban park in the Americas and was used as a retreat for Aztec rulers during the pre-Columbian era (before 1492) and today serves a role comparable to that of Central Park in New York, Hyde Park in London, or Bois de Bologne in Paris. It is divided into three sections and is an important icon thanks to its history, appeal for tourists, environmental role, and the wide range of recreational opportunities it offers to approximately 15 million visitors each year. Every weekend, the park is visited by more than 200,000 people who come to enjoy its lakes, zoo, cultural venues, theaters, sport fields and facilities, or one of the seven most important museums in the country—that’s also part of the park.

The Challenge of Mobility Managing traffic and regulating parking at a compound of this size is one of the most difficult aspects of achieving efficient mobility management. With the goal of improving access for people visiting the park by car, in 2012, the Citizen Advisory Board hired Promotora de Estacionamientos Pumasa S.A. de C.V. (SiPark) to design, build, manage, and operate 10 parking lots. Pumasa has

RODRIGO MADARIAGA is CEO of Pumasa. He can be reached at rmadariaga@pumasa. com.mx.

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

25 years of experience operating public and private parking facilities in Mexico City, Estado de Mexico, Morelos, Hidalgo, and Jalisco. The goal of the project was to provide 1,000 new parking spaces. More than $3 million was allocated to the project. With an infrastructure of 10 parking facilities and more than 500,000 users per year, two key objectives were established at the project’s inception: The access control system had to be highly effective and reliable, and minimize operating costs as much as possible. Another goal was to donate much of the parking revenue back to the park itself. In the first phase, the solution involved installing fee computers at each parking lot. Because the facilities

were all controlled separately, staff had to be hired for each of the 10 lots. Also, the original system did not offer the degree of control management hoped for, and it was impossible to centralize management and operations. To meet these challenges, the company focused on finding a parking facility management system that met two requirements. First, the solution had to include centralized control to avoid having to hire extra staff to operate each of the lots. Second, it had to offer high levels of effectiveness and reliability. After evaluating the solutions proposed by several manufacturers, we chose the technology and services of one of the leading companies in the market: Meypar. The solution was attractive to us for a number of reasons. The company has local offices in Mexico and is part of the Oliva Torras Group, a 70-year-old industrial corporation with advanced mechanical engineering and manufacturing centers in southern Europe. Equipos y Sistemas de Parking (EYSPSA), a Meypar subsidiary headquartered in Mexico City, has more than 200 facilities in Mexico, Puerto Rico, and the United States. Together, we developed a solution based on a system of terminals installed at each of the 10 parking facilities, all connected to one control center through a microwave network. This design allows the entire infrastructure to be operated as a single whole, in real time and remotely. The new infrastructure is equipped with automated pay-on-foot stations that are designed to handle thousands of transactions in high-turnover environments, such as parking facilities at international airports and large shopping centers. These devices can collect money and give change in coins and bills and accept credit cards and proximity cards. The system operates with daily tickets and monthly permits, facilitating precise control over transactions and fraud prevention.

reducing operating costs; improves the level of control over the parking facility; and increased revenue by approximately 15 percent.

Thatâ&#x20AC;&#x2122;s important, as nearly half of the revenue brought in by the parkâ&#x20AC;&#x2122;s 10 parking lots goes directly back to the park.

Enhancing Service, Offering More The new solution enhances the quality of service offered to parking clients: It optimizes and reduces the need for human resources, parking.org/tpp

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

What’s the No. 1 thing managers can do to motivate and retain frontline parking staff? Marlene Cramer, CAPP

Isaiah Mouw, CAPP

Assistant Director, University Police Business Services

Vice President

Republic Parking System

Cal Poly State University Invest in your staff’s professional development and make sure they know how much you care about their long-term success.

Show them the money. I remember early in my career handing out little trade show parking souvenirs as a motivator or incentive for jobs well done. One cashier said, “Thanks for the stress ball, but a small bonus or raise would be a lot nicer.”

Dan Kupferman, CAPP

Director of Car Park Management Systems Walker Parking Consultants/Walker Restoration Consultants Communication is always key. Let frontline staff know what’s going on beyond their daily job tasks and how their daily job tasks help achieve the organization’s overall goals. Ask for their opinions and listen to their answers! When we understand the big picture and feel we’re an integral part of it, we tend to be more invested.

Steve Rebora President

DESMAN Design Management Recognition of a job well-done and clearly laying out a path of growth opportunities within the company will go a long way in motivating employees, but to retain them, managers must develop an effective working relationship that is based on mutual trust and respect.

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

Roamy Valera, CAPP Senior Vice President, Municipal and Institutional Services SP+ A manager’s legacy is measured on the professional growth of his or her staff. A solid investment in training and recognition of the day-to-day effort will ensure highly motivated individuals who will value their growth opportunities and remain committed to the organization.

The opinions, beliefs, and thoughts expressed by the contributors do not necessarily reflect the opinions and viewpoints of the International Parking Institute or official policies of IPI.

IPI’S ASK THE EXPERTS

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Operation An Outstanding The Miami Parking Authority celebrates its designation as an Accredited Parking Organization and describes the steps it took to get there. By Alejandra Argudin, LEED AP, CAPP

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

CASE STUDY

MPA is well-aware of the phenomenal growth our city is experiencing. For that reason, we are always open to opportunity, expansion, and innovation as we stay true to our commitment to excellent customer service, fiscal transparency, public accountability, and effective governance. That’s where our success lies. When Rachel Yoka, vice president of program development at the International Parking Institute, told us about the launch of the Accredited Parking Organization designation for parking organizations, we felt it was an excellent opportunity to expose our success and immediately became interested in pursuing it. Given our track record of excellence in all areas of operations, we decided we wanted to be one of the first to go through with the process of becoming an APO. After reviewing the criteria established by IPI’s APO Committee, we felt confident that we would receive accreditation, as well as meet the prerequisites to attain the gold standard.

Initial Feelings We are fortunate to have a CEO who supports any and all endeavors that contribute to the betterment and NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

will continue working with leading-edge technology for the convenience of our customers.

The Process

Meet the APOs

Accredited Parking Organizations have met a comprehensive standard of excellence. The first five APOs were introduced at the 2015 IPI Conference & Expo in Las Vegas: • Miami Parking Authority. • Cornell University Commuter and Parking Services, Ithaca, N.Y. • University of Washington Transportation Services, Seattle, Wash. • City of Houston Parking Services Department, Houston, Texas. • Missoula Parking Commission, Missoula, Mont.

success of our organization. Additionally, we have a very committed board whose five members allow us the flexibility to explore new technologies, grow as an organization, explore opportunities outside our city, and take calculated risks for the benefit of our community. Our board not only sets policies that deliver results but also offers support to help us move forward with new challenges. Going through the accreditation process solidified that we are on the right track as an organization while bringing to our attention several areas where we can make improvements. There was no doubt among staff that our organization meets the criteria established by the committee for accreditation. While studying the different aspects represented in the APO designation, we came to the realization that we run a very well-rounded organization that exemplifies a culture of integrity and accountability, and we wanted to share our experience with others in the industry. MPA’s spirit of creativity, strong appetite for innovation, and talented leadership have all played an important role in positioning it as a parking industry leader in technology adoption and fiscal responsibility. We are constantly exploring and implementing technological solutions to meet and exceed the parking needs of our patrons. The MPA board and management team

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

Initially, the APO accreditation process seemed overwhelming as we worked to gather and present the evidence that would demonstrate our accomplishments. But once the different departments became directly involved and took charge of their sections, we were able to produce the requested documentation. As we organized the documentation, we realized officially for the first time that we were able to meet the requirements of the program. It was a proud moment for us to see that not only did we meet the standards by which all organizations were being measured, but that we also exceeded those standards more often than not. We assigned a staff member to review the different sections as the departments completed them to make sure all the necessary information was provided in an organized and timely manner. The assignment took approximately a month and a half to complete. We were fortunate to have the support of our staff across the board for completion of this project.

Lessons Learned As an organization, we had just finished formalizing our strategic plan when we started working on APO. As it turns out, our plan had actually contemplated some of the same standards that we didn’t meet. We also came across others that we had implemented in the past but that are no longer in place. At that point, it became evident to us that we needed to revisit those standards in order to reinforce our qualifications. After the experience of the APO process, we also learned that we should revive certain items that are meaningful to our customers and to our business. We can easily reestablish certain elements that had been in place in the past, especially for the benefit of our customers. These elements have since been added to our strategic plan so they are implemented by the time we are up for recertification. Going through the process reassured us that we are a thriving agency. I was excited and proud to see that we continue to be leaders in this industry, not only as it relates to our parking operations, but also in terms of how we run the agency as a whole. Every department functions with a sense of pride that was evident as dedicated staff members became engaged and looked forward to participating in the process to prove that they contribute in equal part to the success of the organization. When we first became involved in the process, we didn’t know what to expect. But we did know we had the motivation to tackle the project and give it our all. I would not have done anything differently. My advice to any organization going through the process in the near

Accrediting Your Organization

The International Parking Institute (IPI) launched the APO as a new designation for parking organizations that have achieved a comprehensive standard of excellence. APO recognizes best practices in responsible parking management and operations, customer service, professional development, safety, and security. To become an APO, an organization must demonstrate its commitment to ongoing evaluation and improvement of program outcomes through the implementation of industry best practices. Applicant organizations work with an IPI-approved and trained third-party reviewer to organize and present evidence of accomplishment of more than 250 criteria in 13 categories related to industry best practices. The APO was developed to be applicable to institutional, municipal, medical, university, airport, private, and other parking programs. Categories are: • Governance and organization. • Planning and monitoring. • Financial budgeting and management process. • Customer service. • Personnel education and development. • Access and revenue control. • Asset maintenance. • Regulations, compliance, adjudication, and collections. • Safety, security, and risk management. • Environmental sustainability. • Marketing and communications. • Data security. • Third-party contractors and service-level agreements. Facilities interested in becoming APOs can download information, including the complete 35-page APO Manual for Applicants at parking.org/apo.

future is to not be discouraged by the size of the APO matrix. Although it is very lengthy, it all comes together with dedication, organization, and level of detail. I also think it was very beneficial to have all the staff involved in the process. Giving our staff a chance to participate in the completion of the project made them aware of their importance to the organization. MPA is proud to be one of the first five parking organizations to earn the APO designation and be recognized for responsible parking management and operations and outstanding practices in customer service, professional development, safety, and security. We believe the APO recognition serves as a good benchmark to indicate where we are as an organization in this industry. It was helpful in identifying the areas where we are doing well parking.org/tpp

and those we need to improve. It is very easy to lose focus on the future when you get caught up in the present. In our case, the fact that we had just worked on our strategic plan was very helpful because we were able to incorporate items that we might have overlooked if they had not been part of the APO requirements. In the end, we are very proud to be recognized with this designation by such a reputable organization. The recognition exemplifies our ongoing commitment to integrity and accountability as we provide high-quality parking operations and management. The designation helps benchmark the organization and allows us to set goals and establish where we would like to be. While it does take time and effort, earning the recognition of the largest association in the industry is well worth the work. It is a wonderful opportunity that allows an organization to stand out among its peers while opening a dialog among different organizations to determine what can be done better for the benefit of customers, employees, and the organization as a whole. I predict that the quality of the program will be further enhanced as feedback is received from the various organizations going through the process. IPI has set a standard for what an organization should have in place to be successful. We need to continue challenging ourselves as an industry so that we can continue to grow as an organization, educate our customers as to who we are and what our purpose is, and successfully partner with the business community. Parking continues to be the first experience someone has when arriving at a destination and the last experience they will have before they leave. We need to continue our work to make it a pleasant one!

ALEJANDRA ARGUDIN, LEED AP, CAPP, is chief operations officer with the Miami Parking Authority. She can be reached at aargudin@ miamiparking.com.

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

LEARNING to W

Motorists, Users, and Rage Pricing meters appropriately isn’t all about making parking convenient. It’s also about safety. Drivers searching in vain for parking tend to be distracted. They also tend to be angry. Drivers distracted by the search for parking are more likely to get into accidents and are an increasingly deadly threat to road safety, especially to vulnerable road users (VRUs). VRUs are people on the public way that are at most risk; they’re generally unprotected by the shield of a vehicle and include pedestrians, bicycle riders, motorcyclists, and even people on horseback. Pedestrians are overrepresented by crash data. In 2013, pedestrians accounted for 11 percent of trips but 14 percent crashes—nearly an injury every eight minutes. From 2005 to 2010, pedestrian fatalities per vehicle mile traveled leapt 46 percent. During the same period, bicycle fatalities increased by more than 30 percent. While accidents are the most significant source of road injuries, more and more motorists are turning to violence to secure a rare parking space. Unlike accident data, there are no statistics available regarding parking road rage and the resultant intentional harm. Still, we know anecdotally that incidences are growing by year and have captured the nation’s attention. In February near Chapel Hill, N.C.,

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

By Matt Darst

How to ease the parking burden by managing demand.

parking.org/tpp

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

three students were allegedly murdered over a parking dispute. And recently in Waco, Texas, a reported argument over a parking space led to a shootout between motorcycle gangs that caused nine deaths, 18 injuries, and the arrest of 170 bikers.

Managing Demand Because I’m a Chicago native, I’ll use playoff hockey as a metaphor for parking demand. Imagine if tickets to the Stanley Cup finals all cost the same amount and allowed for general seating. Fans would assuredly crowd near the glass looking for seats. No one would sit in the nosebleeds. Uniform event pricing begs for an imbalance of demand. Hourly metered parking rates are no different. Properly priced, we can fill every seat in the arena. By infusing technology with demand-based pricing models, we can change driver behavior. Optimally, differentiated pricing will lead to more available spaces during peak occupancy, reduce congestion and pollution stemming from people looking for parking, shorten travel times, and encourage the use of alternate forms of transportation. Whether you call it value pricing, performance pricing, dynamic pricing, or variable pricing, managing demand using meter prices cannot be accomplished through a finger-in-the-air approach. It’s a complex process and one that, without expertise—including data scientists, advanced algorithms, and machine learning—is tough to get right. Noted economists say that 15 percent of the spaces on a block should always be available to ensure there’s adequate turnover and to encourage parkers. That goal—85 percent occupancy—does not necessarily tell a complete story. While 85 percent could represent

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

an even distribution of demand over the course of an hour or day, it likely does not. Using average demand to guide pricing decisions fails to recognize nuanced, yet critical, parking trends. Let’s examine a block where demand during the first 40 minutes of an hour is 77.5 percent but increases to 100 percent during the last 20 minutes of that hour. The average occupancy rate would be 85 percent. That’s optimal, so rates shouldn’t be increased on this block, right? Well, not necessarily. Even though the block is only full one-third of the time, a disproportionate number of customers are parked during that peak period (40 percent). Now, if half as many motorists are cruising as are parked, then 50 percent of the customers are affected. Suddenly, the traditional model for establishing price doesn’t work so well. A better methodology, like the ones undertaken by Los Angeles and Washington, D.C., is to compare periods when use is too high to periods when use is too low. The difference serves as a marker for when rates should be increased, relaxed, or left alone. But there’s yet more to this story …

Segmentation Rates can be partitioned across the hours of a day to optimize demand. The key, however, is to reduce the likelihood of pricing errors while still keeping it simple. Rates need to be easy to both understand and communicate to customers if parking managers want them to incorporate pricing in their decision-making. Changing rates willy-nilly without alerting the public won’t change behavior. When motorists don’t know what to expect in terms of rates, they become hostages instead of customers. When they arrive at a meter, they will pay whatever’s required to park because it’s too late to turn around and go home. It’s classic Stockholm syndrome. Customers might think policy-makers are looking out for them when in fact, the pricing policies are, at best, indifferent to them. Economists have another term for this: price-gouging. Typically, policy-makers shouldn’t implement more than three or four partitions per day, and whenever possible, should begin and end the partitions on the hour to avoid confusion. It’s much easier for customers

to plan their trips accordingly when they know rates will increase at noon as opposed to, say, 12:13 p.m. Generalizing the partitions across a number of days is recommended whenever possible to simplify messaging. As part of the LA Express Park project, for example, the following segments were implemented Monday through Friday to strike a good balance between clarity and accuracy: ●● 8–11 a.m. ●● 11 a.m.–4 p.m. ●● 4–8 p.m. In Los Angeles, meters operating on Saturday and Sunday needed just a single segment based on reduced weekend utilization. Washington, D.C., is currently piloting demand pricing and will follow similar guidelines.

Increments The amount of a rate increase or decrease must be sizable enough to affect behavior. Smaller changes are generally inelastic and are less likely to affect demand. Larger changes get noticed. In Los Angeles, rates were reduced at 60 percent of the meters by an average of 11 percent. Rates were only increased at 27 percent of the meters. The rate changes were all increases or reductions of 50 cents or more. The new rates led to a reduction of parking congestion of 10 percent at the highest utilized meters and a 5 percent improvement in use of the underutilized meters. In addition to improving convenience, the adjustments improved revenue by 2 percent as well. Rate changes of just 25 cents have not been as effective in the market at changing demand.

Frequency Typically, fewer, well-communicated rate changes carry more weight than frequent modifications. Customers can suffer from communication fatigue—or the exhaustion felt from receiving too much information, if rate changes occur more than four to six times per year.

Thresholds Price adjustments are generally limited to bands established by ordinance. The bands, however, must provide enough flexibility to change behavior. For instance, laws that prohibit adjustments beyond a percentage of the original hourly rate create an artificial cap. They are parking.org/tpp

less successful because they assume the original rate structures properly addressed demand. That, in fact, is rarely the case.

Time Limits To really shift demand, parking managers need to use all the tools in their parking toolbox. One tool that doesn’t get used nearly enough is maximum meter stays or time limits. That’s a shame, because time limits are as necessary and effective as a basic hammer or screwdriver. In most cities, time limits are fairly arbitrary. They don’t really recognize demand or the types of businesses being served by meters on a block. The limits rarely correlate with overarching goals. But by increasing time limits in areas where utilization is especially low (as in Indianapolis and the LA Express Park project area), parking managers can shift meter use away from the high-occupancy areas. In Indianapolis, for instance, the city was able to improve utilization by 20 percent at underused meters simply by extending time limits. The City of Cincinnati recently embarked on a similar course.

Putting It in Park Creating more availability through demand-based parking only makes sense. When customers get parked quicker, there’s less congestion, fewer distractions, a reduced likelihood of injury or harm to pedestrians and bicyclists, and fewer altercations. But it must be done right, as in L.A. and in D.C., utilizing the skills of data scientists and machine learning to evaluate the parking system and make recommendations about pricing, including segments, increments, frequency, and maximum stays.

MATT DARST is vice president, parking and mobility solutions, at Xerox. He can be reached at matthew. darst@xerox.com.

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

PARKING PARKS IPI

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

members embrace Park(ing) Day 2015 with creativity, gusto, and a lot of laughs.

parking.org/tpp

Carey Redd, CAPP Hartford, Conn., Parking Authority

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

LOS ANGELES MAYOR ERIC GARCETTI’S Great Streets Initiative partnered with HR&A Advisors and the Hollywood Business Improvement District to “Roll Out the Green Carpet” for Park(ing) Day 2015. The three partners came together to reimagine the use of four parking spaces along Hollywood Boulevard, in front of the famed Pantages Theater. With additional help from the Hollywood Pantages Theater, L.A. Philharmonic, Los Angeles Department of Animal Services, and Bureau of Street Services, the parklet offered a variety of

activities, seating options, and even souvenirs, including succulents and L.A. Phil discounts. The parklet featured three key spaces: • The Think Tank to brainstorm Great Streets solutions with the mayor’s team at a pop-up office with free WiFi and cold-brew coffee. • The “Barklet,” with dogs up for adoption from L.A. Animal Services. • Van Beethoven, an L.A. Philharmonic virtual reality experience, where users viewed an orchestra performance of Beethoven’s Fifth Symphony.

THIS YEAR THE CITY OF NEW HAVEN celebrated its third consecutive Park(ing) Day! The Department of Transportation, Traffic and Parking provided 11 metered spaces within our downtown area that were converted into open, public space. This event was a huge success. All participants accepted our challenge of using their creativity to show our city that streets are not solely for cars. Park(ing) Day even inspired our local arts and humanities high school to begin planning a block party using public space to display their art and music for our community. New Haven had several visitors in the different spaces, ranging from residents to local art and music high

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

Special appearances were made by Mayor Garcetti and City Councilman Mitch O’Farrell, who could both be found playing with puppies, experiencing Van Beethoven, and chatting with Hollywood locals and tourists. The parklet reflected each partner’s ongoing commitment to creating vibrant streets and public spaces that strengthen communities and address city-wide challenges.

Kaitlin Scott City of Los Angeles

school students and even Yale University President Peter Salovey. The department has received nothing but positive feedback from the public and has utilized this mindset on a more permanent basis with our Summertime Terasse Program. This enables people to enjoy their meals and conversations in the provided open space at various location throughout the city. Park(ing) Day 2015 was a great event full of laughter and a sense of community for the city. This year’s success has encouraged us to build our ideas and creativity for next year!

Heather Sinisgalli City of New Haven, Conn.

THE FRONT CAR PARK AT PARKCLOUD in Stockport, England, underwent a dramatic transformation to celebrate the arrival of Park(ing) Day. Centering around the theme of “Peace of Mind,” an ordinary parking space became a haven of peace and serenity as two teams went head-to-head in an all-day yoga relay session to help fundraise for adult mental health charity Stockport Mind. The space featured a green yoga space, chillout zone complete with deck chairs, a ParkCloud staff recruitment area, as well as the chance to meet and chat with representatives from ParkCloud’s charity partner, Stockport Mind. Snacks and drinks were also given away as part of the fun-filled day in a parking space.

Graham Crothers ParkCloud

parking.org/tpp

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

THE PHILADELPHIA PARKING AUTHORITY (PPA) went all-out in its participation in Park(ing) Day. A recycling-themed parklet was erected in the heart of Philadelphia’s historical district and passersby were pleasantly surprised at what they saw. Our employees put their artistic and creative skills to the test by decorating parking meters. Most notable and topical, our parking meter decorated as “PopeBOT” received a lot of attention considering the pontiff arrived in Philadelphia on Sept. 26. Other creatively decorated meters included the Liberty Bell, the Philly Phanatic, and a Philadelphia Eagle. The decorated meters also served as donation stands for our yearly holiday charity, Santa Express, which benefits underprivileged families during the holiday season. Additionally, visitors used recycled goods to make their own potted plants, which they could take home. After making their plants and snapping pictures of decorated meters, visitors gave our prize wheel a spin and were rewarded with PPA memorabilia. Participating in Park(ing) Day has become an annual tradition at the Philadelphia Parking Authority. We look forward to participating in the years to come.

Bill Wasser Philadelphia Parking Authority

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

SEATTLE’S NINTH-ANNUAL PARK(ING) DAY ran from 10 a.m. until 7 p.m., with participation in neighborhoods throughout the city. For this year’s event, the Seattle Department of Transportation (SDOT) issued permits for more than 50 pop-up installations—the largest participation to date. Each parking space park offered a fun and unique way for people to interact with local community groups and businesses. The installations included creative furnishings, landscaping, barbecues, art installations, and games such as giant Jenga, cornhole, mini-golf, mah jongg, and much more. Park(ing) Day was also an opportunity to celebrate the parklets and streateries that have opened in Seattle. There are currently eight parklets and streateries installed citywide and another 13 in planning phases. SDOT’s Parklet Program and Streatery Pilot Program are outgrowths of Park(ing) Day and provide a way for businesses and community groups to convert on-street parking to open space on a longer-term basis.

Mike Estey City of Seattle

parking.org/tpp

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

ELIJA’S PROMISE, a New Jersey-based nonprofit working to alleviate hunger and empower people through food-based programs, put together a special parking space for Park(ing) Day. Located outside the group’s culinary school, which provides intensive training to prepare participants for employment in the food service industry, the parcel offered cold-brewed coffee, baked treats, and the chance to win a compositing bin.

Jim Zullo Elija’s Promise

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

Piecing together all of your parking data. Xerox makes it simple. With data spread throughout the city, making timely decisions about your parking programs can be challenging. That’s why Xerox offers innovative solutions that integrate real-time information from various independent sources, whether it’s from sensors, meters or violation systems. And then applies analytics to generate insights and enable actionable decision making, all from one easy to use interface. Seeing the complete picture has never been simpler.

Giving Drivers O

CASE STUDY

UR VISION AS MUNICIPAL EMPLOYEES is to make Boise, Idaho, the most

livable city in the country. Part of making a city “livable” means encouraging visitors to return for subsequent visits, send their children to college in town, or even call our home their home at some point. Parking and wayfinding play a large role in helping visitors find their way around and we are fortunate to have three agencies that work to help make Boise the visitor-friendly place it is: Capitol City Development Corporation (CCDC) manages most off-street garage parking for monthly permit holders and visitors. CCDC has been diligently working on a project that will help establish a brand for parking and transportation and we hope to soon have a comprehensive wayfinding application that will direct drivers to parking that fits their current needs. ●● The Downtown Boise Association (DBA) coordinates communications and activities for the businesses downtown and helps with education and outreach for parking and other projects. The DBA has played a key role in helping businesses better understand the uniqueness of parking supply and demand. Healthy businesses help foster our values of a lasting, innovative, and vibrant city. ●● The Ada County Highway District (ACHD) is unique organization that maintains all roads, traffic signals, and signs, not only in Boise but across the whole county. ACHD is a driving force in improving the bicycle transportation network, as well as keeping our streets clean and running smoothly. Citizens and visitors to downtown Boise have a variety of options for parking and the single-space meter is a favorite. All on-street parking, is managed by the City of Boise, and all off-street parking is managed by ●●

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

a Pass

An innovative firsttime-offender amnesty program takes root in Boise, Idaho.

and have traveled a long way to seek an undergraduate or graduate degree. The good news is that we have worked with the agencies mentioned earlier to implement some great wayfinding signs, and we hope to soon have more mobile-based applications to further assist those drivers. Despite our best efforts, visitors can become lost, lose track of time, or simply have difficulty understanding parking meter payments. City of Boise Parking Enforcement Officers are legendary in their ability to quickly cite vehicles parked at expired meters, and visitors have traditionally not been exempt; after all, we cite vehicles, not people. The frustration that comes with receiving a parking citation may make a person not want to return to our downtown area. Because of this, the City of Boise was willing to try out a new policy that would allow firsttime, out-of-state vehicles to receive warnings instead of violations for parking at expired meters. As anyone in the parking industry knows, it can be very difficult to obtain registered owner information on vehicles, especially those visiting from out of state. Some companies do provide these records but generally at a cost. A new policy was adopted to address these challenges quite successfully. In short, we gave visiting drivers a pass. Out-of-state visitors are not cited on their first expired-meter offense, which makes them happy. In turn, we do not have to purchase records from a third-party agency to send someone across the country a bill for a parking ticket they were already upset about receiving. This letter, which was received by our office in early June, 2015, shows how this policy has affected non-native parkers in our downtown area. parking.org/tpp

By Tyler Johnson

Dear Sirs: On May 17, we moved permanently to Boise from California. This major change was prompted by many things we like about your fine city, but most of all, the friendly, courteous nature of the many locals we have come in contact with in the course of deciding whether or not to purchase a new home here. Last night, we headed out for an early dinner, taking a break from unpacking. We found a parking place several blocks from the restaurant. After dinner we were surprised to find this ticket on our windshield. After the initial disappointment, we realized that free parking does not begin until 6 p.m., not 5 p.m. like back home. Then we knew we made the right decision to move when we discovered it was just a warning; back home it would be $50 and donâ&#x20AC;&#x2122;t think twice about challenging. Thank you for the warning. We will be more careful next time as we learn the rules and regulations.

The Results For other cities that are looking at implementing Âvisitor-friendly policies, this was a good decision for Boise. It was not difficult to implement, thanks to our real-time data handhelds. The first step was a simple programming update to our software that adds a warning to every license plate that has been cited for an expired meter offense. The second step was to train officers that out-of-state plates that have not been cited should receive a warning only for an expired meter violation. The final step was to just hold onto letters from satisfied visitors in case they were ever needed to support a policy change in a magazine.

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

The Americans with Disabilities Act (ADA) and

An overview of current accessible parking requirements.

PARKING

WILLIAM F. KAVANAGH, AIA, is director of parking design with The Harman Group. He can be reached at bkavanagh@ harmangroup.com.

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

By William F. Kavanagh, AIA

CCESSIBLE PARKING REQUIREMENTS are fairly straightforward and easy to comply with if you understand what all of the

applicable requirements are for a given garage location. This article will focus on some of the basic accessible parking requirements of the Americans with Disabilities Act (ADA) so you can quickly assess your existing parking facilities for compliance. There are numerous accessibility requirements at the federal, state, and local levels. At the federal level, there is the ADAâ&#x20AC;&#x2122;s 2010 ADA Standards for Design. At the state level, there are the building codeâ&#x20AC;&#x2122;s accessibility chapter or state specific accessibility code, and their references to other accessibility standards such as ICC/ ANSI A117.1 Accessible and Useable Buildings and Facilities. Finally, at the local level, there may be additional requirements listed in the zoning code or other ordinances. Where the various codes, standards, and ordinance requirements are in conflict, garage owners should comply with the most stringent. On Sept. 15, 2010, the U.S. Department of Justice (DOJ) published revised regulations for Title II and Title III of the ADA of 1990. Accessibility at state and local government facilities is addressed by Title II. Title III pertains to places of public use and commercial facilities. These regulations adopted revised, enforceable accessibility standards called the 2010 ADA Standards for Accessible Design. The 2010 ADA Standards for Accessible Design govern the construction of places of public use, commercial buildings, and state and local government buildings. These standards apply to all construction projects where the start date is on or after March 15, 2012. The obligation to improve the accessibility of existing buildings and sites is an ongoing one. You are required to remove any barriers going forward, especially when performing restoration or restriping efforts. Your parking facilities are not grandfathered by the accessibility code in place at its time of construction. In other words, it is highly likely that most parking garages in the country need to comply with these standards. Both the 2010 ADA Standards for Accessible Design and Guidance on the 2010 ADA Standards for Accessible Design are available as free downloads from ADA.gov. The guidance provides detailed information about the changes, the reasoning behind those changes, and responses to public comments.

parking.org/tpp

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

2010 ADA Standards for Accessible Design Minimum Number of Accessible Stalls [208.2] The minimum number of parking spaces required to be accessible is listed in Table 208.2 and based upon the total number of spaces in the garage. Whether or not a garage is in compliance is impossible to tell at first glance because the total number of parking spaces needs to be determined first. The number of spaces is calculated separately for each parking facility.

minimum of eight feet wide with an eight-foot-wide access aisle. The operable word is “minimum”— a seven-foot, 11-inch-wide accessible stall would be considered a violation. Stall lengths are determined by local parking ordinances or zoning codes. Some examples of parking stall lengths are 18 feet; 18 feet, six inches; 19 feet; or even 20 feet long. You should be concerned if you see someone with a tape measure carefully perusing the accessible stalls in your parking facility.

Access Aisles [502.3]

Table 208.2 Parking Spaces Total Number of Parking Spaces Provided in Parking Facility

Minimum Number of Required Accessible Parking Spaces

1 to 25

26 to 50

51 to 75

76 to100

101 to 150

151 to 200

201 to 300

301 to 400

401 to 500

501 to 1,000

2 percent of total

1,001 and over

20, plus 1 for each 100, or fraction thereof, over 1,000

Van Accessible Stalls [208.2.4] One-sixth of all accessible stalls need to be van accessible.

Accessible stalls shall be served by an adjacent access aisle that is a minimum of five feet wide. Two spaces can share a common access aisle except for angled van accessible stalls, which require their own access aisle on the right side of the vehicle. Access aisles shall adjoin an accessible route. Access aisles shall extend the full length of the parking stall. It is not uncommon to see building columns, trash cans, or bollards encroach into the access aisle; these are not allowed.

2010 ADA Standards for Accessible Design “502.3.2 Access Aisle Length. Access aisles shall extend the full length of the parking spaces they serve.”

Shortest Accessible Route [208.3.1] Accessible spaces are required to be located on the shortest accessible route between parking and the building served. Below you can see an electrical room where the accessible spaces should have been located.

2010 ADA Standards for Accessible Design

“208.3.1 General. Parking spaces complying with 502 [accessible stalls] that serve a particular building or facility shall be located on the shortest accessible route from parking to an entrance complying with 206.4...”

2012 IBC references ICC A117.1- 2009 which has the same requirement [502.4.3].

Floor or Ground Surface [502.4]

2012 IBC Section 1106.6 has the same requirement.

Accessible Stall Dimensions [502.2] Standard accessible stalls need to be a minimum of eight feet wide, and van-accessible stalls need to be a minimum of 11 feet wide or a

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

Access aisles shall be at the same level as the parking spaces they serve. Changes in level are not permitted, except that slopes not steeper than 1:48 shall be permitted at the stalls and aisles. This is a fairly common violation. Ramps in the access aisle are a regular mistake. Because parking lots and parking garage floors are sloped for drainage of water, it is easy to exceed the 1:48 slope limit, which is fairly flat at about 2 percent. Some parking lots have been re-graded so as to provide this required low slope area for accessible parking (see images on page 41). Notice how the new darker pavement has been regarded at the accessible stalls. Be concerned if you see someone with a smart level, which allows for the measurement of slope percentages, at the accessible stalls in your parking facility.

2010 ADA Standards for Accessible Design “502.4 Floor or Ground Surfaces. Access aisles shall be at the same level as the parking spaces they serve. Changes in level are not permitted. EXCEPTION: Slopes not steeper than 1:48 shall be permitted. [Stall & aisle]”

the upper floors to have a lesser vertical clearance with shallower floor-to-floor heights.

Identification [502.6]

2012 IBC references ICC A117.1- 2009 which has the same requirement [502.5].

Parking space identification signs shall include the International Symbol of Accessibility. Signs identifying van parking spaces shall contain the designation “van accessible.” Signs shall be 60 inches minimum above the finish floor or ground surface, measured to the bottom of the sign. This minimum height requirement often results in signs being mounted between the openings of spandrels on the exterior of garages. Many architects are surprised to see these signs on the garage elevations they have worked so hard to design. Aside from the ADA requirements, signage in general can be challenging for accessible parking stalls. State signage requirements, including penalty signs, vary greatly.

2010 ADA Standards for Accessible Design

2012 IBC references ICC A117.1- 2009 which has the same requirement [502.5].

60” A.F.F. minimum

“502.6 Identification. … Signs identifying van parking spaces shall contain the designation “van accessible”. Signs shall be 60 inches minimum above the finish floor or ground surface measured to the bottom of the sign.”

2012 IBC references ICC A117.1- 2009 which has the same requirement [502.7].

2010 ADA Standards for Accessible Design “502.6 Identification. …Signs shall be 60 inches minimum above the finish floor or ground surface measured to the bottom of the sign.”

Vertical Clearance [502.5] Parking spaces for vans and access aisles and vehicular routes serving them shall provide a vertical clearance of 98 inches minimum. Van-accessible stalls are allowed to be grouped together on the ground floor rather than throughout all floors. This allows for

2012 IBC references ICC A117.1- 2009 which has the same requirement [502.7].

2010 ADA Standards for Accessible Design

“502.5 Vertical Clearance. Parking spaces for vans and access aisles and vehicular routes serving them shall provide a vertical clearance of 98 inches [8’-2”] minimum.”

2012 IBC references ICC A117.1- 2009 which has the same requirement [502.6].

parking.org/tpp

Based upon the accessibility requirements highlighted here, you should be able to quickly gauge how compliant your accessible stalls are in your parking facilities. For a more in-depth review and understanding, consider hiring an accessibility specialist. Substantial effort has been made to ensure that all data and information presented here is accurate. However, the Harman Group cannot accept responsibility for errors or oversights in the use of these materials or in the preparation of engineering and architecture plans. The information contain herein is intended for use by professional personnel competent to evaluate the significance and limitations of its contents and able to accept responsibility for the application of the materials it contains. NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

By Ch ris

Ch et tle

Itâ&#x20AC;&#x2122;s not for everyone, but gateless garage technology can make a big difference in some facilities. 42

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

ARKING ACCESS REVENUE CONTROL SYSTEMS (PARCS) remain the most popular solution deployed to manage access and payment in garage facilities. These systems provide a range of valuable solutions to deal with complex user requirements for permit and transient parkers while supporting gated access to maximize compliance and manage limited enforcement resources. However, as garage projects are introduced, parking managers are taking the opportunity to examine new technology with a fresh perspective.

Can You Go Gateless? PARCS solutions provide a level of accuracy and compliance no other solution can offer. However, if any of the following scenarios describe your operation, a gateless solution that uses multi-space pay stations may be worth considering: ●● Available enforcement resources and concentrated management. Enforcement personnel and management are required to support a gateless facility. It’s also ideal if the facilities being managed are in a concentrated area that can reasonably be serviced by enforcement personnel. ●● Large number of spaces. To get the value of having enforcement personnel visit a facility, the number of spaces needs to be large enough to drive parking and citation revenues that justify the additional staffing. A benchmark minimum of 500 spaces is a reasonable starting point unless enforcement personnel are deployed through multiple facilities in close proximity. ●● High throughput. A gateless solution can allow cars to get into and out of a facility faster than a PARCS solution. If bottlenecking is a significant problem, gateless may help. ●● Mixed-use garage with available occupancy. Gateless works best if there are always some available spaces in the garage; it reduces the risk that parkers will take up reserved spaces when they can’t find anything else. ●● Low validation need. A gateless solution can include pay stations with features such as coupons for validation, but they need to be provided in advance of the parking session. Therefore, it’s ideal if the facility has a low need for validations.

The Emergence of APIs, PBL, and LPR During the past five to 10 years, three technologies have come together to deliver a new solution for garages: ●● Application Programming Interfaces (APIs). Technology providers parking.org/tpp

are increasingly offering open API platforms with software tools and standards that allow different technologies to talk to each other, exchange data, and provide new value-added services. Some vendors are reluctant to get on the API bandwagon as there is concern that providing third-party access to their solutions will lower their competitive advantage. Customers are quickly shifting this view by demanding vendors work together as the parking industry seeks to drive new revenues and reduce costs while facing ongoing pressure to introduce new services. ●● Pay-by-License Plate (PBL). The license plate has been around since the car was first invented—often used by the parking industry as a common identifier for permits and reserved parking and more recently, pay-by-cell deployments. However, it has only been in the last decade that the license plate has been considered for pay station and transient parking transactions. The Calgary Parking Authority was the first to use the license plate for its proprietary on-street system in 2007, and in 2012, the Pittsburgh Parking Authority became the first U.S. city to deploy PBL on-street. PBL offers many advantages over traditional pay-and-display (PND) and pay-by-space (PBS) deployments. In many ways, it offers the best of both worlds by providing benefits to the parking operator, parking employees, and consumers. For example, a parker no longer has to go back to his/her car after making a transaction as is required for PND, and a unique identifier can be provided for the parker without having to paint numbers and stall markings as required for PBS. Zone-based rates can be implemented, and more efficient enforcement methods can be deployed with the use of mobile LPR solutions. ●● License Plate Recognition (LPR). LPR was invented in the early 1970s in Great Britain and used largely for police enforcement. Early systems had limitations because many license plates in Britain had black backgrounds with white and silver letters that were difficult to read. Fast forward to the 21st century, and there have been significant advancements in LPR camera technology around processing speed, optics, shutter speed, and the miniaturization of camera devices that have improved its reliability, affordability, and size for use in mobile applications. These changes naturally broadened the applications where it is used. Today, LPR can be found in many police cars and is deployed in applications such as toll highways and bridges, border crossings, and scofflaw enforcement. As pay station vendors have provisioned their hardware with alphanumeric keypads and software support for the license plate, LPR is also being used in transient parking enforcement, both on- and off-street. With the advancement of these new technologies, there is a clear opportunity to shed traditional views on what will work in a garage. NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

Two locations that took a fresh approach are the City of Surrey, B.C., and the University of British Columbia.

City of Surrey

CHRIS CHETTLE is executive vice president and general manager of T2 Canada. He can be reached at chris.chettle@ t2systems.com.

When the City of Surrey created a parking authority in 2012, it was tasked with developing an entirely new approach to managing parking assets. For years, the city relied on traditional, off-the-shelf, paper-based parking processes. But with the development of a LEED-certified City Hall and multi-use garage within a newly transformed city center, the city recognized an opportunity to gather the industry’s best technology providers to collaborate—not compete—in the development of a new, all-electronic, paperless system to manage staff and public parking permits and hourly/event/validated parking. This challenge fell on Dave Harkness, manager of parking services. When looking at the needs for this new garage, he recognized a new approach would be required. Harkness and his team identified two necessities: supporting the needs of 10 distinct user groups and finding ways to deal with traffic volume in the facility. Many city employees left at the same time, making gate deployment an unviable option without facing significant traffic bottlenecks and customer dissatisfaction. His department envisioned a solution that involved using seven technologies from a variety of vendors that would have to work together seamlessly. Proposing this idea to various technology and service providers in a cooperative process was a daunting challenge as these companies were not traditional collaborators, and in several instances, competed against each other. Once the various partners recognized that the future salability of what they could jointly develop would exceed what they could provide individually, they covered almost all of the necessary integration and software development costs to achieve a combined technology solution. The 835-space, three-level underground garage was completed, and a new technology solution went live in February 2014. The solution includes 10 pay stations using PBL, pay-by-cell, fixed LPR cameras at the entrances and exits, mobile LPR monitoring system, citation issuance hardware and software, an electronic permit system, and off-site registration kiosks to allow library patrons to register for free parking in an adjacent surface lot. Transient parkers now drive into the facility, where every license plate is scanned by the fixed LPR camera; a 10-minute grace period is provided to pay at one of the pay stations; and a valid transaction is recorded in a central database to facilitate tracking for enforcement. Data from pay-by-cell; permits and library kiosks are also recorded in this centralized database to provide a truly interconnected system. The solution has proven highly successful in providing good vehicle throughput in and out of the facility while meeting the requirements of different user groups. Added benefits included eliminating costs with the ad-

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

ministration and printing of paper permits by moving to virtual permits that allow city workers and the public to self-manage their monthly parking accounts online. The project was recognized for its innovation with an IPI Award of Merit in 2014. Harkness says, “An open platform and collaborative mindset is perhaps one of the most important and positive trends in the parking management industry today.”

The University of British Columbia In 2012, Brian Jones, director of parking and access services for the University of British Columbia (UBC) had a slightly different challenge. UBC, located in Vancouver, B.C., is a global center for research and teaching home to 50,000 students and consistently ranks among the 40 top universities in the world. The campus has more than 8,500 parking spaces spread out over a 1,000-acre site. UBC’s six garages had aging PARCS equipment reaching the end of its life, which resulted in high maintenance costs and regular headaches for the parking department. More importantly, customer service suffered as students, faculty, and visitors faced long waits to get into these garages, especially during high-profile events during which traffic surged for short periods of time. The parking department wanted to introduce a single technology platform for on-street spaces, surface lots, and garages. Much like Dave Harkness in Surrey, Jones decided to remove the gates and implement PBL pay stations, Fixed LPR, mobile LPR, and virtual permits. His team conducted a four-month test at the Fraser garage, a fourfloor facility built in 1982, by deploying the technology solutions outlined. The results were positive. The test proved the technology could work well together and meet the university’s objectives of improved customer service and positive financial return. By rolling out the same solution to all six garages, Jones estimates he will save more than $4 million in capital costs that would have been required for new PARCS equipment and an additional $300,000 annual savings in employee costs. From a strategic level, the parking department designed these solutions to promote community engagement by eliminating problems that had become a deterrent to the public from coming to campus to see world-class attractions. As Jones points out, “Parking is the first and last thing you experience on campus, so it is critical to create a good impression.”

Final Considerations Gateless parking is not a one-size-fits-all solution and will not feed every organization’s needs. PARCS equipment will continue to be an important option to deal with the many parking challenges faced today, but advances in other technologies, such as PBL, LPR, and the APIs that tie solutions together, and new alternatives should be considered.

Simultaneous parking, Baby.

www.pom.com

IPI IN ACTION IPI AWARDS

IT’S AWARDS SEASON By Lauri Chudoba

t’s that time of year again—IPI annual awards season has begun! Each year, we accept entries and nominations for three major awards programs: the Awards of Excellence, Professional Recognition Program Awards, and the Parking Matters® Marketing & Communications Awards. This year, we’re excited to announce that there are two new awards in the Professional Recognition Program: the Lifetime Achievement Award (winners were nominated by the IPI Board of Directors in 2015) and the Emerging Leader of the Year Award for parking professionals who are 40 and younger. The deadline for submitting in each of the programs is Friday, Jan. 15, 2016. All entries and nominations will be submitted online only. To streamline the process, each nomination can be cloned, and the process can be saved, stopped, and started as many times as necessary before submitting. Nominating is easier than ever!

Awards of Excellence

LAURI CHUDOBA is IPI’s professional development administrator. She can be reached at chudoba@parking.org or 571.699.3011.

The 34th annual Awards of Excellence competition is for new parking facilities or surface lots, innovative parking operations or programs, rehabilitated/restored facilities, new sustainable construction, and architectural achievement. These will be judged within seven categories of competition: ●● Best Design of a Parking Facility with Fewer than 800 Spaces. ●● Best Design of a Parking Facility with 800 or More Spaces. ●● Best Design/Implementation of a Surface Parking Lot. ●● Innovation in a Parking Operation or Program. ●● Best Parking Facility Rehabilitation or Restoration. ●● Award for New Sustainable Parking & Transportation Facilities Excellence. ●● Award for Architectural Achievement. You do not have to be an IPI member to enter, but the competition is restricted to parking facilities or programs completed or renovated since January 1, 2013. A 750-word narrative and a minimum of 10 professional photos is required with each entry.

Professional Recognition Program We will celebrate the 10th annual Professional Recognition Program Awards at the 2016 IPI Conference & Expo in Nashville, Tenn. This program is designed to recognize and commend the contributions of parking

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

and transportation individuals—our industry’s best. You have the opportunity to ensure deserving colleagues and organizations are recognized by nominating them for: ●● Parking Staff Member of the Year. ●● Parking Supervisor of the Year. ●● Lifetime Achievement Award (new!) ●● Emerging Leader of the Year Award (new!). ●● Parking Organization of the Year. ●● James M. Hunnicutt, CAPP, Parking Professional of the Year. You are free and encouraged to nominate yourself for these awards. There is no entry fee, but nominees must be IPI members. The new Lifetime Achievement Awards are open to any individual who has: ●● Served a minimum of 20 years in the industry. ●● Been serving in or retired from a parking and transportation-related position. ●● Been an active member of IPI in good standing. Also new this year is the Young Professionals in Parking (YPIP) Emerging Leader of the Year Award for those blazing their own trails through the parking and transportation industry. This award recognizes one up-and-coming young parking professional (age 40 or younger) who has exhibited outstanding leadership and accomplishments in his or her career. Nominees must: ●● Serve in a parking and transportation position at the time of nomination. ●● Be active members of IPI in good standing. ●● Have worked for a minimum of two years in the parking industry. ●● Be 40 or younger as of December 31, 2015. Look for more information on the Parking Matters Marketing & Communications Awards in next month’s issue of The Parking Professional. For more information and to start your entry now, visit parking.org/ professional-development/awards-recognition- programs.html. Contact me with any questions; my email address is to the left. I can’t wait to see this year’s entries!

Parking is About People

Today, the parking industry is all about technology but technology must be judged by how well it serves people. The people we serve – the parkers – are highly sophisticated. They demand quick and easy ways to find, reserve and pay for parking. They want information at the push of a button, through their computer, tablet or smart phone. ParkingSoft’s reputation is built on technology. We’re continuously developing innovative parking management software solutions which are robust, yet user-friendly. Our technology provides unique online solutions, programs and functionality that help make life less complicated for all the people you serve. Call us today to learn more – 1(877) 884-7275.

www.parkingsoft.com | Made in the USA

STATE & REGIONAL SPOTLIGHT CAROLINAS PARKING ASSOCIATION

CAROLINAS PARKING: ON THE MOVE By Dan Hofmann, CAPP

he Carolinas Parking Association (CPA) was established decades ago and has steadily grown and undergone significant changes. Some of the most recent changes involved establishing term limits for members for the board of directors, including the president, who serves for a two-year term with an option for the board to appoint for an additional year under certain circumstances. Other board members are elected by the membership to three-year terms, again with the option to appoint for an additional year. Board members are elected to serve in several different categories to ensure that we have a distribution of representation from both North and South Carolina.

The CPA Board of Directors works throughout the year to plan and hold an annual conference and tradeshow. This year, some very dynamic topics were featured, and talented professionals spoke on myriad of parking and transportation topics. We are very proud of Our Awards of Excellence program and this year’s winners: ●● Category I: New Facility Design. First Place—NCSU West Parking Deck in Raleigh N.C., submitted by Kimley-Horn. ●● Category II: Parking Structure Renovated/Rehabilitated. First Place—Duke University Parking Garage II. ●● Category III: Operations/Most Innovative and/or Effective/Efficient. First Place—Clemson University Parking and Transportation Services. ●● Category IV: Marketing of a Parking Program/System. First Place—Wolfline Promotional Music Video, All About That Bus, aParkalypse, submitted by the North Carolina State University Transportation Department.

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

In the past three years, participation and attendance have steadily increased, with this year’s conference registrations at a record-high 187. Our premier sponsorships hit a high of 16 sponsors, and we saw a diversified mix of exhibitors that included many more transit-related companies than in the past. This year’s conference was held at the Myrtle Beach Marriott Resort and Spa at Grand Dunes. We welcomed and thanked all of our members, generous sponsors, exhibitors, speakers, and volunteers who helped us coordinate yet another fantastic event. Without their ongoing support, our organization would not have been able to function and provide the great events we have produced this year and in the past. A special thank-you was also in order to IPI for its ongoing support and commitment to helping us succeed.

Board Work During the 2015 Board Retreat, it was apparent that while there were plenty of challenges ahead of us, there were

challenges, and we hope this will foster a forum for the exchange of information among our dedicated and talented professionals. We need to continue to share and learn from each other.

Training

equal opportunities to move CPA forward. We concluded our retreat energized and committed to dedicating our efforts to making improvements that would create opportunities for professional growth and value-added services for members while recognizing and creating opportunities for our much-appreciated sponsors and exhibitors. It is with great pride and accomplishment that I can say CPA is “On the Move,” and we have taken an enormous leap forward. Our first task was to construct a new website that supported the mission of CPA. While this added an expense to our budget, the website had not been updated in many years, and we recognized that it was one of our key touch points for our membership. The new site captures the essence of CPA’s mission. Please visit us at carolinasparking.org and send any comments and suggestions to carolinasparking@gmail.com. The new site will allow our sponsors to have their company logos posted for the next year and, as members provide us with information to post, offer details about upcoming webinars, professional training, and upcoming conferences, as well as provide access to RFPs/RFQs and regional job postings in our field. We are currently linking back to IPI for these items, but we have the new ability to expand our regional listings. We are also incorporating a discussion board to share experiences for those seeking advice about their successes and parking.org/tpp

On another very exciting note, it was important to the board and organization to not only promote but directly help support professional growth and development of our membership. To help accomplish this, I was very pleased to introduce IPI’s Cindy Campbell, senior training and development specialist, as our 2015 keynote speaker. She spoke directly to our membership about the value of training and hosted a customer service training course that was very well attended and served as a highlight. These training sessions are valuable, and we hope to promote more of them going forward. To further promote education, the CPA board voted to establish an annual scholarship fund for members. This scholarship was christened the Catherine G. Reeve, CAPP, Professional Development Scholarship in honor and recognition of Cathy’s service and dedication during the past two decades. She is an inspiration and mentor to many, and her legacy will be cherished. IPI has many resources available, and we will use the website to promote training opportunities for all of our members.

Thanks Finally, because of our incredibly talented and dedicated board of directors and our talented conference planner (the one and only Marilyn Etheridge), CPA has become a successful organization. The annual conference and other events we present cannot be a success or even possible without the amazing dedication of time and effort and coordination between an amazing team of professionals. I can truly say CPA is headed in the right direction. The future is now!

DAN HOFMANN, CAPP, is director of parking and transportation services at Clemson University and president of the Carolinas Parking Association. He can be reached at hofmann@ clemson.edu.

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

COMMUNITY DIGEST

Sentry Control Systems Names Chris McKenty VP Sales, West Region Sentry Control Systems announced that Chris McKenty joined the company as vice president of sales, west region. McKenty is a pioneering evangelist of cloud technologies, having co-founded one of the earliest SaaS businesses that supplied cloud-based parking solutions to international airports and car-park managers and owners. In his new position, he will promote, grow, and develop Sentry’s product lines throughout the western U.S., while supporting the company’s marketing efforts. “Chris McKenty is a terrific addition to Sentry,” says Tim Flanagan, co-founder and managing director. “Chris is a highly respected sales and business development executive with

a track record of helping technology companies grow and thrive. He will play a vital role in our continued

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

expansion throughout the western United States.” After nearly 17 years serving in the Royal Navy, where he earned numerous commendations, including two citations from the U.S. Navy, McKenty spent 25 years selling technology solutions across numerous continents, assisting clients in growing their revenues and margins. Most recently, he successfully led sales and business development in two successive cloud-based parking technology businesses and expanded these solutions across Europe, the Middle East, and more recently across Canada, the U.S., and Asia Pacific. He joins Sentry Control Systems from Chauntry Corporation Ltd.

Too close for comfort?

University of San Diego Expands Paid Parking Parkeon recently announced the completion of a new project at the University of San Diego (USD). In August, the company implemented 10 new Strada Pay Stations featuring full-color display screens and adding to the Strada Pay Stations already on campus. Not only does the full-color display make each parking transaction more user-friendly, it allows the university to display school news and events on the pay stations in real-time. All of the Strada Pay Stations accept coins and credit cards. To add to the convenience, all of USD’s paid parking areas offer Parkeon’s Whoosh! mobile parking application, which allows students and visitors to pay for parking with their cell

Not with Park Sentry

phones or tablets. Users of Whoosh! can also extend their parking time remotely from anywhere. “We are thrilled to grow our partnership with the University

of San Diego,” says Parkeon Marketing Director Sean Renn. “It is great to be able to use our products and services to help

In the close confines of parking structures where space is at a premium and structural columns limit lines of site, collisions are a reality.

with their parking needs while adding more value for the end users around campus.” “Parkeon’s News service and color-screen meters are a great way to ease the thought of having more paid parking

Park Sentry® cushions the impact of collision damage; wrapping columns in a highly visible, energy absorbing material that withstands repeated impact and buffering vehicles and columns from costly dings, dents and scratches. Made of high-tech material, modular design; customizable to fit any size column or wall.

around campus,” says Shayna Tobin, community relations specialist for the USD Office of Parking Services. “The new pay stations allow an additional means of communication between the university staff and the students.”

SANDIEGO.EDU/PARKING/INDEX.PHP

For additional information contact

parking.org/tpp

Sentry Protection Products 1.216.228.3200 info@sentrypro.com www.sentrypro.com www.parksentry.com

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

COMMUNITY DIGEST

Area/Roadway Light Creates, Regenerates Its Own Power watts, has a minimum of five days’ autonomy of stored power, and ensures backup power to cover inclement weather. The low-profile solar assemblies are integral to the light head and pole. They are sized according to customer needs, installation location, site conditions, requirements, and preferences. The lights are available in four light-distribution patterns and five mounting options. Each model saves 100 percent of electric energy, minimizes maintenance and costs, and lasts decades. They qualify for LEED point credits and project rebates.

The new SEPCO SolarWarp9 LED solar-powered, pole-mounted roadway and parking lot lights provide crisp white, long-lasting light precisely where needed and are 100 percent independent of any electrical grid system. The lights self-power, self-store that power, and self-recharge. A single SEPCO SolarWarp9 LED outdoor light can replace most metal halide, high-pressure sodium, linear fluorescent, or DVL lights in the same outdoor, parking, road, or walkway application. The light consumes just 15 to 70

autoChalk

Fixed Stationary LPR Mobile Vehicle Mounted LPR Flexible Solutions Digital Chalking

 Pay-By-Space

 Permits

Access Control

 Pay-By-Plate

 Scofflaw

Triple Productivity in All Weather Tough and Reliable Superb Ease of Use Powerful Back Office Exceptional Customer Support Award Winning Technology! Tannery Creek Systems Inc sales@autoChalk.com www.autochalk.com 1.905.738.1406

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

Casey Jones, CAPP, vice president, institutional services, SP+ and former Chair of IPI’s Board of Directors, traveled to Tønsberg, Norway, last month to attend and present at the Norwegian Parking Association’s annual conference on behalf of IPI. His session helped reinforce the international message that Parking Matters®.

COMMUNITY DIGEST

Megan Leinart Joins Propark Propark America recently announced that Megan Leinart, LEED AP BD+C, CNU-A, joined the company as national director of corporate development. “We are very excited that Megan has joined the Propark team,” says Chief Executive Officer John Schmid. “Megan has a extremely strong track record of business development success, and we are looking forward to her leading the charge as we continue to grow our nationwide portfolio.” Before joining Propark, Leinart was director of corporate development at Timothy Haahs & Associates, Inc., where she was previously proposal manager and marketing manager. She holds several positions with environmental, real estate, and parking institutions. She is marketing committee chair for the Green Parking Council (an affilate of IPI), and membership chair of the Urban Land Institute-Philadelphia District Council. She is also a board member for the Delaware Valley Smart Growth Alliance and Pennsylvania Parking Association. Leinart holds a bachelor’s degree in marketing and business administration from Northwestern College.

RICK KLEIN, PE, PROMOTED AT WALKER

Rick Klein, PE, was named managing principal of Walker Parking Consultants’ Ann Arbor, Mich., office. He served as the office’s director of operations since 1999. In his new role, Klein will oversee the day-to-day operations of the office while managing projects throughout Michigan, Northern Ohio, Western Pennsylvania, and Western New York. “Rick is a recognized leader of the Michigan parking industry, and we are pleased to name him managing principal of Walker’s Ann Arbor office,” says John K. Bushman, PE, president of Walker Parking Consultants. “Since joining Walker Parking Consultants 20 years ago, Rick has earned a reputation as one of the industry’s finest designers. His leadership and expertise will continue to be valuable assets to our firm and our clients.” Since joining Walker, Klein has played crucial roles in parking structure design and restoration projects, including the Wall Street East Parking Structure in Ann Arbor and restoration projects throughout the

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

Midwest. He is a PE in Michigan, Pennsylvania, New York, and Ohio, and a resident of Brighton, Mich., where he lives with his wife, Kristina, and their three children.

SAVE THE DATE Nashville, TN

Education

Exhibits

May 17 - 20, 2016

LET’S ROCK THIS TOWN Performing in Nashville, TN, to a packed house — YOU!

Technology

Networking

The 2016 IPI Conference & Expo is the largest parking event in the world, with four days of prime networking, invaluable training, emerging products and solutions, innovative ideas, and more! • Learn from experts and influencers who are shaping the industry. • Expand your network and connect with thousands of your peers. • Exhibit the latest tools and trends in the largest parking marketplace. With numbers like these, you can’t afford to miss this! n

n n

Early Bird Registration opens Oct. 30th

IPIConference.parking.org

3,200+ Attendees from 45+ Countries 250 Exhibitors 45 Educational Sessions

Calling all Shutterbugs! Get those cameras clicking— it’s the third annual photo contest of The Parking Professional. Hit us with your best shots! We’re looking for the very best photos of parking to honor in this year’s photo contest. You could win giftcards for Parking Matters® gear or a free registration to the 2015 IPI Conference & Expo in Nashville next May and see your photo on the cover of The Parking Professional! All amateur photos (no professional or commissioned photos) are eligible. All submission are automatically entered into the Best in Show category. Between now and December 1, 2015, send your high-resolution JPG photos to photocontest@parking.org. Make the category your email subject line and be sure to include your name, title, and email address. Categories ■ Structure ■ Lot ■ Offbeat/Unusual/Funny ■ People in Parking ■ Equipment/Technology (new category!)

Enter as many photos as you wish! You may enhance your photos to make them look their best but no altering them (moving features, deleting or adding to the image, etc.) Our expert panel of judges will choose the winners who will receive fun and fabulous prizes! All winning photos will be published in The Parking Professional. Category winners will receive giftcards to shopipi.com. The Best in Show winner will receive a free registration to the 2016 IPI Conference & Expo in Nashville and see his or her photo on the cover of The Parking Professional.

Ready to enter? Send those photos to photocontest@parking.org. Questions? Email fernandez@parking.org. Get out there and get snapping!

PrintekMobile Launches New VehiclePro 400 Mobile Thermal Printer PrintekMobile announced the launch of its new VehiclePro 400 mobile thermal printer. It is the only printer designed specifically for ticket printing, rip and runs, patient information exchange, and more. The VehiclePro 400 (VP400) is designed to install quickly and easily, directly into a vehicle’s dash or console to significantly save space in your department’s vehicles. There is no need to buy extra mounting equipment or

GAS DETECTION

compromise your vehicle interior by using up additional cabin volume with a general-purpose mobile printer. With public safety vehicles in mind, PrintekMobile’s VehiclePro 400 boasts many benefits specific to mission-critical demand and use. The easy-to-read control face and simple drop-in paper loading makes operation and maintenance very simple, even during emergency situations. Tough, rugged, and IP54 rated for water and dust resistance, the printer offers a durable metal case. Mounting faceplates are available for most popular console brands. One cable supplies both power and data, and optional Bluetooth and Wi-Fi connectivity is available. The VP400 is easy to integrate, with simple setup tools and Windows drivers, as well as Android and iOS SDK’s for tab-

Gas Detection Ventilation and Control

Building owners and facility managers want to provide safe and effective parking garages while minimizing the energy costs associated with HVAC. Macurco Gas Detection helps engineers, integrators and installers to provide suitable gas detection and control systems for enclosed parking garages.

Detection products for Carbon Monoxide (CO), Nitrogen Dioxide (NO2), Natural Gas, Propane and other Toxic & Combustible Gases

let or phone applications. Conveniently operate the door latch, drop-in paper bay, paper advance, and check status indicator all on the front face. The unit runs from vehicle power with auto on performance. parking.org/tpp

Made in the USA

Manufactured by Aerionics, Inc. Phone: 1-877-367-7891 Email: info@aerionicsinc.com Website: www.macurco.com NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

NEW AND RENEWING IPI MEMBERS ACADEMIC

AIRPORT

HOSPITAL-MEDICAL CENTER

Eastern Kentucky University J. Mark Jozefowicz University of North Texas Geary Robinson University of Minnesota Ross Allanson North Carolina State University Catherine Reeve Colorado State University David Bradford University of Rochester Hugh Kierig University of Denver Melissa Yates University of Miami Richard Sobaram Michigan Tech University Angie Kolehmainen IUPUI—Indianapolis Sheri Lee Eggleton Saginaw Valley State University Cody Roy Eastern Washington University Michelle Rasmussen Northern Illinois University Darren Mitchell

Denver International Airport Dorothy Harris DFW International Airport Operations Department Armin Jose Cruz

COMMERCIAL OPERATIONS

Sunnybrook Health Sciences Centre Solomon Ayeneababa Spectrum Health Kevin Judd Tulane University Heather Hargrave

FNP Parking Darren Downey

PUBLIC

CONSULTANT Hammerschlag & Co., Inc. John Hammerschlag HWA Parking Matthew Strickland Mid-Con Management, LLC Jerry Spohn Trident Structures Benjamin Trantham Buchanan Ingersoll & Rooney PC Jason Wrona Watry Buehler Collaborative Nick Watry

CORPORATE Estacionamientos San Sergio Gustavo Eguiguren

Parking Authority of the City of Elizabeth, NJ Carla Mazza Park Plymouth John Burke City of Fort Collins Randy Hensley City Of Omaha Kenneth Smith City of Gaithersburg Tony Tomasello Toronto Police Service Kimberly Rossi Madison Parking Utility Department of Transportation David,Dryer City of Los Angeles DOT Rene Sagles Downtown Tempe Community Adam Jones City of Sioux Falls Matt Nelson City of Lynchburg David Malewitz

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

Baltimore County Revenue Authority Kenneth Mills City of Somerville Suzanne Rinfret Abu Dhabi Department of Transport Adelaja Adebisi Adebanjo

SUPPLIER WPS USA Corp. Derek Kiley Clancy Systems International Stan Wolfson Quercus Technologies Albert Gorriz Tannery Creek Systems, Inc. Bill Franklin Scheidt & Bachmann USA, Inc. John MacDonald Rytec High Performance Doors Shannon Wolford TagMaster North America Ali Khaksar Daktronics, Inc. Jody Huntimer Integrated Parking Solutions Barbara Felten Parkeon Sean Renn FAAC International, Inc Mcshell Alvarez-Rivon

Fisher Parking & Security, Inc. Jay O’Brien HUB Parking Technology Ann Cihak AWID, Inc. Kyle John Automotion Inc. Ari Milstein Big R Bridge Jason Johnstone Code Blue Corporation David Fleming NuPark Kevin Uhlenhaker Hamilton Manufacturing Corp. Joe McEwan Ecocruise Steve Leighty IDEX Services Yaser EzzEddin Hormann High Performance Doors Peter Burnham Parkifi Rishi Malik Bosch Kathleen Collins VDV Communications LLC Adam Tay Saveto Nabil Al-Kilany ParkZebra Inc. Uday Maitr

TAKE THE PATH TO EXCELLENCE GET CERTIFIED.

ACADEMIC

University of Kentucky Parking & Transportation Services Lance Broeking California Polytechnic State University, San Luis Obispo Marlene Cramer, CAPP University of South Florida Raymond Mensah Grant MacEwan University James MacDonald University of Texas, Arlington Perry Eggleston, CAPP Austin State University Marc Cossich Missouri State University Earl Wall

NEW CAPP Certification Program

CANDIDATE HANDBOOK Presented by the CAPP Certification Board of the International Parking Institute

[

ORGANIZATIONS

][

FACILITIES

][

1330 Braddock Place, Suite 350, Alexandria, VA 22314 571.699.3011 Phone | 703.566.2267 Fax capp@parking.org | www.parking.org/capp

PROFESSIONALS

]

Now Parking Organizations Can Become Accredited Too. IPI is launching a new program to enable parking organizations that meet rigorous standards to become Accredited Parking Organizations (APO). Accredited Parking Organizations demonstrate excellence in parking management and operations, customer service, professional development, safety, and security. Download the Accreditation Guidelines to review criteria and learn how to apply at parking.org/APO.

PARKING CONSULTANTS

DESMAN

Design Management National Parking Specialists Architects Structural Engineers Parking Consultants Planners Transportation Restoration Engineers

▪ Parking Structure Planning & Design ▪ Studies & Operations Consulting ▪ Restoration Engineering ▪ Structural Engineering

800-FYI-PARK carlwalker.com

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

Boston Chicago Cleveland Denver Ft Lauderdale Hartford New York Pittsburgh Washington, D.C.

Green Parking Consulting

Providing Parking Solutions for Over 40 Years

w w w. D ES M A N . co m

CELEBRATING 50 YEARS OF SERVICE • Parking Facility Design • Restoration Engineering

• Parking Study Services

Providers of objective advice for more than 30 Years

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Philadelphia, PA n 215-564-6464 n www.chancemanagement.com Parking

Transportation

Access Management

Parking engineered to your needs

Jacob Gonzalez, P.E. 800.364.7300 WA LT E R P M O O R E . c o m

parking.org/tpp

Project Management Design Parking Consulting Structural Engineering Diagnostics

Traffic Engineering Civil Engineering Intelligent Transportation Systems

NOVEMBER 2015 | INTERNATIONAL PARKING INSTITUTE

ADVERTISERS INDEX

Aims (EDC Corporation). . . . . . . . . . . . . . . . . . . . . . . . . . . 7 aimsparking.com | 800.886.6316

Parking Soft. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 parkingsoft.com | 877.884.7275

Amano McGann. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 amanomcgann.com | 612.331.2020

POM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 pom.com | 479.968.2880

Carl Walker, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 carlwalker.com | 800.FYI.PARK

Rich & Associates, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . 60 richassoc.com | 248.353.5080

CHANCE Management Advisors. . . . . . . . . . . . . . . . . . 61 chancemanagement.com | 215.564.6464

Rydin Decal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 rydin.com | 800.448.1991

DESMAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 desman.com | 877.337.6260

Sentry Protection Products . . . . . . . . . . . . . . . . . . . . . . 51 sentrypro.com | 888.265.8660

Duncan Solutions, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . .C2 duncansolutions.com | 888.99.DUNCAN

Southland Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 southlandprinting.com | 800.241.8662

Eberle Design Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 editraffic.com | 480.968 6407

T2 Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 t2systems.com | 800.434.1502

Global Parking Solutions. . . . . . . . . . . . . . . . . . . . . . . . . 17 globalparkingsolutions.com | 215.399.1475

Timothy Haahs & Associates, Inc. . . . . . . . . . . . . . . . . 60 timhaahs.com | 484.342.0200

Inpro Corporation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 inprocorp.com | 800.222.55567

Toledo Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C4 toledoticket.com | 800.533.6620

IntegraPark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C3 Integrapark.com | 888.852.9993

Walker Parking Consultants. . . . . . . . . . . . . . . . . . . . . . 61 walkerparking.com | 800.860.1579

IPS Group Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 ipsgroupinc.com | 858.404.0607

WALTER P MOORE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 walterpmoore.com | 800.364.7300

Kimley-Horn and Associates, Inc.. . . . . . . . . . . . . . . . . 19 kimley-horn.com/parking | 919.677.2090

United Public Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 upsafety.net | 215.394.1906

Macurco. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 macurco.com | 877.367.7891

Xerox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 xerox.com/transportation | 877.414.2676

Parkeon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 parkeon.com | 856.234.8000

PARKING BREAK

JIM BASS is landside operations manager at the Bill and Hillary Clinton National Airport, Little Rock, Ark. He can be reached at jbass@fly-lit.com or 501.537.7354.

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

d bl n a r a ail e v Av o dc ow r Ha k N o o eb

Special thanks to book editor Rachel Yoka, LEED AP BD+C, CNU-A and these chapter authors: Ryan Astrup, M Arch (Prof) Assoc., AIA Dennis Burns, CAPP Gary Cudney Chuck Cullen, CAPP, CPP Vicky Gagliano, LEED AP Casey Jones, CAPP, MPA Erin Kueht, P.E., LEED AP BD+C Megan Leinart, LEED AP BD+C, CNU-A Jerry Marcus Patrick D. Martin, P.E. Shannon Sanders McDonald, AIA Isaiah Mouw, CAPP, CPP, LEED GA H. Dean Penny, P.E. Gerard A. Rewolinski Steven J. Roloff, PE, LEED AP Brian Shaw, CAPP Dave Sheldon, LEED AP Michelle Wendler, AIA Timothy T. Wendt, PE, LEED AP Paul Wessel James M. Zullo, CAPP

❛❛

Order your copy of this groundbreaking new book today!

his new book is a roadmap for a mindful approach T to parking for the 21st century. Timothy Haahs, PE, AIA, President/CEO, TimHaahs, member, Board of Directors of the National Institute of Building Sciences

Sustainable Parking Design & Management is the industry’s blueprint for a sustainable future.

❜❜

Kim Fernandez, editor, The Parking Professional

A must-read for every parking professional, urban planner, architect, building owner, facility manager, engineer, operator …

Paul Wessel, Green Parking Council, an affiliate of IPI

A joint project of the International Parking Institute and the National Parking Association, this comprehensive, practical book includes: ●

Sustainable Parking Theory & Application

●

Real-World Case Studies

●

Best Practices for Operations Management

●

Alternative Energy Sources

●

Green Materials, Technologies & Lighting

●

And more!

Order your copy at parking.org/greenbook

CALENDAR OF EVENTS

Highlighted are IPI and IPI Allied State and Regional Association Events

2015

2016

November 2–4

January 20

Parking Association of the Virginias Annual Fall Workshop & Tradeshow Virginia Beach, Va. pavonline.org

Young Professionals in Parking Hot Spot Event Miami, Fla. parking.org/ypip

November 4–6

Next Gen Parking and Traffic Management Summit Dubai scl.fleminggulf.com/nextgen-parking-summit

California Public Parking Association Annual Conference & Trade Show Oakland, Calif. cppaparking.org

November 10–12

March 2-3

March 13–16

Expo Parking Sao Paulo, Brazil expo-parking.com

Mid-South Parking and Transportation Association Spring Conference Louisville, Ky. mspta.org

November 18

March 30–31

IPI Webinar Innovation in Municipal Operations— Government at Its Best parking.org/webinars

New England Parking Council Spring Conference Boston, Mass. newenglandparkingcouncil.org

December 1

April 5-8

APO Site Reviewer Training Amelia Island, Fla. parking.org

Intertraffic Amsterdam Amsterdam intertraffic.com/amsterdam

December 2–5

April 11–14

Florida Parking Association Annual Conference & Trade Show Amelia Island, Fla. flparking.org

Texas Parking & Transportation Association Conference and Tradeshow Texas A&M University texasparking.org

December 7–9

May 17-20

Gulf Traffic Dubai, U.A.E. gulftraffic.com

2016 IPI Conference & Expo Nashville, Tenn. parking.org

December 9

June 26 - 29

IPI Webinar Sustainability in Parking parking.org/webinars

World Parking Symposium Vancouver, Canada worldparkingsymposium.ca

INTERNATIONAL PARKING INSTITUTE | NOVEMBER 2015

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TICKETS OF EVERY DESCRIPTION

SINCE 1910

NOVEMBER 2015 The Parking Professional ● MIAMI PARKING AUTHORITY’S JOURNEY TO APO ● PARK(ING) DAY ● FIRST-TIME OFFENDER AMNESTY ● ADA AND PARKING ● GOING GATELESS