The Parking Professional April 2016 by International Parking & Mobility Institute

Delivering Great Customer Service

THE INTERNATIONAL PARKING INSTITUTE

Building a Parking Program

Revising the RFP Process

2016 Guide to Exhibitors

APRIL 2016

20 I PI Rocks Music City The 2016 IPI Conference & Expo

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WAYFINDING APRIL 2016 | Volume 32 | Number 4

20 IPI

ROCKS This May, the 2016 IPI Conference & Expo offers more than ever before. By Kim Fernandez

MUSIC CITY

USA. And nobody knows more about staying

in tune with parking like IPI, the biggest association of professionals in the industry. Put the two together, and it’s an unforgettable and invaluable experience, and it’s coming up next month. The 2016 IPI Conference & Expo, May 17–20, brings the most education and networking, the largest Expo in parking and transportation, and a complete professional tune-up for parking professionals to the Gaylord Opryland Hotel & Convention Center.

leaders, engaging in high-energy sessions and lessons you’ll take home to put to work

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for

your organization and your career.

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INTERNATIONAL PARKING INSTITUTE | APRIL 2016

parking.org/tpp

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

In Aurora, Colo., that opportunity arose as a once-suburban community turned big city found itself on the brink of transformation. The city, which has a population of 350,000 and is situated east of Denver, lacks a paid parking program. Residents are accustomed to parking for free throughout the municipality, except for a relatively new medical campus in the city.. However, the regional transportation district (RTD) is on the cusp of opening a light rail line that will include nine stations in Aurora and connect the community with both Denver and the airport. To say that things are about to change in Aurora is an understatement. City planning staff realized the tremendous potential for transit-oriented development (TOD) and set out planning for the future of the community. As planning efforts occurred, it soon became evident there would be a need for advanced parking management. In 2015—less than two years before the

Building a parking program from the ground up.

SHUTTERSTOCK

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

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APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

In the 1970s, specifications were good enough. Systems weren’t that complicated and PARCS specs were possibly 25 pages. Today, they are more than 150 pages. Granted, a good portion of that is what we call “legalese,” which protects everyone in case something goes amiss. The system can be very complicated, often consisting of mainframes; redundant backup systems; Europay Mastercard, Visa (EMV) requirements; full-blown networks; firewalls that often cause issues; and extensive software that can entail a dozen sub-systems that all have to work together flawlessly. To be fair, there are some good RFPs, but I feel a majority in the past 20 years have been flawed—some worse than others—and it’s getting worse every year. It’s smart to consider having a consultant write a spec instead of trying to do it yourself. The advent of the computer and our ability to copy and paste has, in my view, been detrimental to the RFP process. The simple fact is that everyone seems to feel qualified to write a PARCS specification. Parking professionals take excerpts from past systems and add them to new ones and expect it all to work harmoniously. I have seen RFPs that included bits and pieces of three or four PARCS manufacturers’ ideas or features all mashed together and some that request unproven products and expect that someone will bid and make it all work. What’s worse is that when the bids do come in, they are accepted as meeting specifications when, in fact, they don’t.

IPIconference.parking.org

FIND IT IN NASHVILLE

lways on the lookout for the next biggest and best thing? In need of a specific product or service right now? It’s all going to be in Nashville next month during the 2016 IPI Conference & Expo, May 17-20. Visit with hundreds of exhibitors and experts and learn what’s hot right now and what’s coming down the pike in the future, putting your operation at the forefront for success. This list is provided to help attendees plan ahead and maximize their Expo time. More exhibitors Amano McGann, Inc.

AeroVironment (AV) has over 30 years of EV charging expertise and is the preferred provider for the leading EV manufacturers like Nissan, Ford, Fiat, Kia, Mitsubishi, Hyundai and Volvo. Our full range of home and commercial EV charging stations, like our new TurboDock™, are compatible with all Electric Vehicles and are suitable for any project including workplace and parking facilities. Learn more at evsolutions.com and turbodock.com

AMANO McGANN is the global leader in parking solutions, offering an extensive sales, service and support network across North America. We provide our customers with the tools they need to reduce costs and improve performance, yield, and customer satisfaction through business intelligence, financial control and portfolio management from the cloud.

Booth #913

Aiphone Corporation Booth #908

IPIconference.parking.org

2016 INTERNATIONAL PARKING INSTITUTE CONFERENCE & EXPO

EXHIBITOR LISTING

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

Aiphone Corporation is the world’s largest intercom manufacturer. Our products range from simple audio-only door answering intercoms to sophisticated video entry systems. Aiphone is the first and only intercom manufacturer to win the coveted Deming Prize, as well as ISO 9001, 9002, and 14001 certification.

All Traffic Solutions Booth #207

All Traffic Solutions is an innovator in intelligent transportation solutions, including cloud connected speed displays and message signs. Our customers are able to manage their traffic safety equipment and data remotely, using the TraffiCloud™ Web-based Remote Management Services. The TraffiCloud provides a new level of awareness and the best traffic safety outcomes.

parking.org/tpp

Booth #1400

American Institute of Steel Construction Booth #719

Parking garage owners must insist on an in-depth review of a steel-framed alternate to compare the cost and availability of material along with the construction schedule of comparable concrete systems. High-performance coating technologies and hot-dip galvanizing offer life expectancies of more than 30 years with minimal maintenance. For more information contact the Steel Solutions Center for a no cost conceptual solution. E-mail them at solutions@aisc. org or call 866-ASK-AISC.

Apriva

Booth #1612 Apriva helps car washes and other merchants prepare for the transition to EMV and future payment technologies. Apriva’s Integration Services offer a pre-built collection of solutions that make it simple to add payment processing to any existing mobile, web, or traditional POS solution. Our payment processors support credit, debit, stored value, loyalty, EBT, and check transactions, as well as emerging alternate forms of payment. To start processing payments faster, easier, and more securely, visit developer.apriva.com.

Why the way your RFPs are written is setting you up for disappointment, and what the industry can do about it.

AeroVironment, Inc.

Experts Needed

parking.org/tpp

Why the way your RFPs are written is setting you up for disappointment and what the industry can do about it.

Why They Leave

By Robert Ferrin and Brett Wood, PE, CAPP

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

Experts Needed

Several reasons exist for why customers defect from a company. They may move away, a competitor may lure them away, or they may leave because they are unhappy with the product. However, a recent study found that a whopping 68 percent of customers who defect do so because of poor service. That’s a sobering statistic. The study further noted how customers defined poor service: “an attitude of indifference on the

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

Building a parking program from the ground up.

Three keys for delivering great customer service.

by Dennis Snow

Planning Process During the course of an eight-month period, Aurora and Kimley-Horn worked hand-in-hand to identify a program structure, largely based on best-management practices assembled from around the country. The resulting Parking and Mobility Program Business Plan, which was delivered in summer 2015, provided a rare platform to define a program based on the best

Ahead of the Train

our industry has to offer. Throughout the project, we joked that Aurora had the opportunity to create a parking utopia, where they learned from all the lessons of the many communities that had previously braved this transition. Before long, what was a funny line became a mantra for the project, with these central tenets: ● The community, including the customer and the economic vitality of the community, is the most important aspect of the program. ● It’s about so much more than parking; the system should be a conduit for improving mobility, access, and growth within the community. ● Enforcement should be based on compliance and education rather than on heavy-handed regulations. ● Technologies should be designed to be easy to use for both the customer and the manager. ● The staff should act as ambassadors for the program, helping the community learn about how and why we manage parking. ● The community should be engaged throughout the life of the program, helping define the future by providing feedback. ● Decisions should be made based on real data from the community, ensuring that new program elements meet the needs of those they serve. ● Parking should be priced to manage demand and promote community needs, not generate revenue. ● Any positive revenue generated by the parking program should be reinvested into the community. Central to these themes was the concept of building the program around the community. Utopia doesn’t have to mean cutting-edge technologies, progressive policies, or innovative strategies. Simply put, the Aurora Parking and Mobility Program should be built with the success of the community and program in mind.

Ahead of the Train

Wow Your Customers Most people can recall many examples of poor customer service. Whether it’s the help desk employee who puts you on hold for 20 minutes or the store cashier who engages in a personal conversation instead of ringing up your purchase, poor customer service can make people feel frustrated and vow never to do business with that company again. On the other hand, great service feels like a gift. It makes us want to continue to do business with an organization for the long haul. And that alone is the secret to business success—retaining customers by providing great customer service. With so much competition out there, customer loyalty is the single most important attribute your business can have. You achieve loyalty by doing the little things that make

lines would open—Aurora hired consultants Kimley-Horn to evaluate the implementation of comprehensive parking management within the community. The study was driven by the fact that RTD intended to construct most light rail stations without the addition of significant public parking—a decision that could negatively affect surrounding neighborhoods and businesses as new parking demands were generated in the community. The study was intended to lay the groundwork for creating a public parking management entity in the area. This new program would be a radical shift for a community with no preexisting parking assets. As the consultants and the City of Aurora worked together, the basis for the program evolved from primarily parking management to more of a parking and mobility entity focused on not only the provision of parking but also the provision of pedestrian, cycling, transit, and connectivity amenities. The decision to provide these features as part of the program was made to create a more cohesive connection with the community, linking the transit stations through enhanced first- and last-mile amenities.

26 Three keys for delivering great customer service.

would your central tenets be? How would you integrate the wealth of knowledge gained by parking professionals during the past 100 years?

Putting a Plan in Place

hat if you could build a parking program from scratch? Where would you start? What

In reality, most people don’t get this opportunity. As we’ve found our way into the unique world of parking professionalism, we’ve largely inherited programs. And those programs were built iteratively in response to the needs of the surrounding community and challenges experienced along the way. All we’ve had to do is learn from our predecessors and implement iterative change. In essence, all you’ve been asked to do is keep the train on the tracks. But what if you got the amazing opportunity to build the train?

This May, the 2016 IPI Conference & Expo offers more than ever before.

You’ll harmonize with more than 3,500 peers from around the world (they’re coming from 45 countries!) and strike a chord while learning from industry roundtables, and soaking in real-world ideas and

IPI Rocks Music City

obody knows more about staying in tune than the people of Nashville, Tenn.—Music City,

Automated Valet Parking Manager, LLC Booth #1004

AWID, Inc.

Booth #1500 AWID, a Global Provider of Access Control Cards, Tags and Readers for the Parking and Physical Access Control Markets. Our focus is Improving Security while Reducing Risks, Threats and Losses. Our product mix includes Proximity Readers that outperform competitors at lower price points, to Long-Range Readers, that utilize LF and UHF technologies. We have you covered from 2 inches to 25 feet!

Ballparc LLC Booth #805

Ballparc develops cloud-based products to empower smarter parking managers. Visit us to learn more about how you can reduce shrinkage with our mobile pointof-sale system for Event parking or how you can better manage your violations with our mobile Enforcement management system.

BemroseBooth Paragon Limited Booth #704

Bemrose Booth Paragon supply billions off car park and transit tickets worldwide. ‘We are looking forward to the Nashville IPI show, because we want to talk to US parking operators and let them know that our competitors are charging too much for their tickets’ BBP will supply car park tickets & receipts for all major parking equipment including Cale, Parkeon, Amano, Zeag, WPS, Federal APD, 3M, Designa, Skidata and more.”

BOSS SOFTWARE Booth #507

Focused on parking management and public safety needs of college campuses in North America. Streamline operations, improve customer service and save money.

Bekaert Corporation Booth #820

Bekaert is a world market and technology leader in steel wire transformation and coating technologies. Bekaert recognizes the growing demand for sustainable reinforcement products in the US market. Bekaert Corporation announces that they have added Class A galvanized PC Strand to their product portfolio at the Van Buren, AR manufacturing plant making Bekaert the only domestic manufacturer in the United States to produce Class A galvanized PC Strand. Bekaert meets the Buy America provisions.

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

Pi er re

Ko ud elka

parking.org/tpp

2016 IPI Exhibitor Listing

Your complete guide to the industry’s largest Expo.

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

Editor’s Note

DEPARTMENTS

4 Entrance 6 IPI Board Member Profile 8 Consultants Corner 1 0 The Green Standard 1 2 The Business of Parking 1 4 Financial Matters 1 6 Parking Spotlight 18 IPI’s Ask the Experts 6 0 IPI in Action 6 2 State & Regional Spotlight 6 4 Community Digest 7 2 Parking Consultants 7 4 Advertisers Index 7 4 Parking Break 7 5 New and Renewing IPI Members 7 6 Calendar of Events

NASHVILLE

n IPI co-worker calls me a Darius Rucker super fan and she’s not wrong. Four of the six CD slots in my car are filled with his music. I drag my poor classic-rock (and cold-weather) loving husband to his pavilion show every hot D.C. summer. And honestly, if he stood up and sang the dictionary, I’d pay for a ticket. I like all sorts of country music but Darius is my hands-down favorite. The man can sing anything. I’ve been looking forward to this year’s IPI Conference & Expo for several years—it’s in Nashville, y’all! Lots of my favorite country musicians spend time there and you never know who’ll pop up at open mic in the little joint down the street. That same feeling carries over to the Conference itself. You never know what expert or leader will show up in sessions or on the Expo floor. No matter what technology you’re curious about, challenge you have to solve at home, or creative idea you need to make your operation (and your career) run better, someone at the Conference has it and is more than willing to share. Looking for networking? It’s at the IPI Conference. Needing a new service, product, or technology? All on the Expo floor. Collecting CAPP points or wanting to learn in a more formal setting? This year’s education lineup is unmatched, with the very top experts leading the discussions. And just like the music scene, you never know who’s going to show up right there in front of you, ready to share. If you haven’t made your reservations yet, today’s the day—don’t wait any longer. Bring your colleagues, bring your staff, bring your toughest questions, bring lots of business cards, and bring a notebook. I can’t wait to see you in Nashville next month and hope you’ll come right up and say hi. I’m looking for your great ideas too! As always, please email me with your questions and comments. My address is below. Get ready for the parking industry event of the year. Maybe we’ll both get to see our favorites in Nashville! Until next month…

fernandez@parking.org

parking.org/tpp

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

ENTRANCE

Editor Kim Fernandez fernandez@parking.org Contributing Editor Bill Smith, APR bsmith@smith-phillips.com Technical Editor Rachel Yoka, LEED AP BD+C yoka@parking.org Advertising Sales Bonnie Watts, CEM watts@parking.org Subscriptions Tina Altman altman@parking.org. Graphic Design BonoTom Studio info@bonotom.com Proofreader Melanie Padgett Powers For advertising information, contact Bonnie Watts at watts@parking.org or 571.699.3011. For subscription changes, contact Tina Altman, taltman@parking.org. The Parking Professional (ISSN 0896-2324 & USPS 001436) is published monthly by the International Parking Institute. 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Phone: 571.699.3011 Fax: 703.566.2267 Email: ipi@parking.org Website: parking.org Postmaster note: Send address label changes promptly to: The Parking Professional 1330 Braddock Place, Suite 350 Alexandria, VA 22314 Interactive electronic version of The Parking Professional for members and subscribers only at parking.org/tpp. Periodical postage paid at Alexandria, Va., and additional mailing offices. Copyright © International Parking Institute, 2016. Statements of fact and opinion expressed in articles contained in The Parking Professional are the sole responsibility of the authors and do not necessarily represent an official expression of policy or opinion on the part of officers or the members of IPI. Manuscripts, correspondence, articles, product releases, and all contributed materials are welcomed by The Parking Professional; however, publication is subject to editing, if deemed necessary to conform to standards of publication. The subscription rate is included in IPI annual dues. Subscription rate for non-members of IPI is $120 per year (U.S. currency) in the U.S., Canada, and Mexico. All other countries, $150. Back issues, $10. The Parking Professional is printed on 10 percent recycled paper and on paper from trees grown specifically for that purpose.

THE VALUE OF FOUR DAYS By Liliana Rambo, CAPP

t is hard to believe that almost two years ago I wrote an article that spoke about my goals and aspirations as the new chair of IPI’s Board of Directors. It also seems like just yesterday I was packing my entire closet to go to Las Vegas and attend the 2015 IPI Conference & Expo. Time really does go by too quickly, and often we are so involved in our daily activities that we forget to take the time out to look at what we have accomplished, recharge, and come up with new goals. As a longstanding board member of IPI, I have seen many positive changes in our organization, from the increase of our membership to the formation of the Parking Matters® program and on to the growth of our involvement with international members and associations. Being at the grassroots of these initiatives has allowed me to get a very different perspective on work and life. While change may be a little uncomfortable at first, it helps us grow and allows us to expand our minds and horizons. Helping with some of these initiatives has provided me with the opportunity of owning them and taking pride in the work we’ve done. There is a great satisfaction in knowing that while I only have one more year left on the board, IPI’s staff and volunteers will make sure that we keep growing and are always striving to be the best. It gives me pleasure to invite you to take part in IPI’s 2016 Conference & Expo. This is the leading education and networking event for parking and transportation professionals around the world! You will be able to examine, review, and try out the latest goods and services. We each have the ability to talk with subject matter experts about best practices that can be implemented at our individual operations. And in my favorite part of the Conference, we will each have the ability to communicate and network with old friends and industry professionals as well as meet new ones. This is where many friendships and work relationships are formed and fostered. Please take the time to review the schedule and carefully plan your time at the Conference in Nashville next month. While it seems like four days is a long time, there is a lot of ground to cover. If you are a first-timer, don’t be shy! Parking peeps are all very hospitable and friendly. Come and join us during our First-Timer Orientation. Make sure you bring plenty of business cards and take plenty of notes. This is the place to recharge your mental capacity and probably come out with the new goals or strategic changes to your operations. I can’t wait to see you in Nashville!

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

LILIANA RAMBO, CAPP, is president of Winpark Management, LLC and a member of IPI’s Board of Directors. She can be reached at liliana.rambo@ winpark.com.

ISTOCK

Publisher Shawn Conrad, CAE conrad@parking.org

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IPI BOARD MEMBER PROFILE

SHAWN CONRAD, CAE CEO, International Parking Institute

feel very fortunate to have grown up in a large family. With six brothers and five sisters, we were often compared to the Osmonds (Donny and Marie) or the Waltons of television fame. While it may be true that some things are cheaper by the dozen, raising a family is not one of them. It’s also important to note that while I was No. 9 of 12, most family members referred to me by my first name, though they might rattle off five or six names before they called mine. All in all, with two wonderful, loving parents, we were given many opportunities to develop our own characters and personalities. It goes without saying that my family was active and lively (noisy) and there seemed to be never a dull moment. I have many fond memories of time spent with my parents and siblings, but none were more enjoyable than the time we spent together at dinner. If you’ve ever heard the biblical story of multiplying the fishes and loaves to feed great masses of people, that’s a close analogy of what it was like for my mother, who could take a little and make a full meal out of it with some to spare, no matter how many friends we invited over. Most of the time, my parents probably thought these friends were family members and they had just forgotten their names. Mealtime was special. There was always someone to talk to, and you could hear 12 different viewpoints on religion, politics, relationships, sports, or simply something that happened to one of us that day. The scene around our dinner table was not as tidy and as iconic as a Norman Rockwell dinner setting, but it always seemed to be a great way to end a busy day. Researchers say family-together meals now only occur one out of five days. Even though many miles separate my own family, the one requirement I have when we’re together (and before all their friends pop in) is that we reserve time for a family meal. Culinary author Elizabeth David equated physical and psychological well-being to eating simply and together. I think Ms. David would have enjoyed herself at the Conrad dinner table, but she would have had to wait in line to be heard.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

CONSULTANTS CORNER

A SMART APPROACH TO PARKING TECHNOLOGY INTERFACES By Steven Grant and Michele Krakowski, CPA

he parking industry is at a strategic inflection point. We are in the midst of an avalanche of new players and cutting-edge solutions to enhance or replace traditional parking systems. Owners now realize two things: There is a vast number of parking technologies on the market today that can interact with their core parking revenue control systems, and extracted data from these parking technologies provide information about financial performance and customer behavior to dramatically enhance customer services and revenue.

STEVEN GRANT is owner of Aberdeen Management Group and a member of IPI’s Consultants Committee. He can be reached at steven@ aberdeenmg.com.

Technology offerings now include mobile and online applications for alternative access and payment methods, discounts and promotions, loyalty programs, space locators, and pricing. Additionally, there are third-party sales channels and demand-based product applications. Lastly, parking access and revenue control systems (PARCS) technologies, such as license plate recognition and guidance systems are also leveraged to create new offerings that increase customer service, data, and security. All too frequently, new technology is purchased for the wrong reasons—an executive sees a cool demonstration or wants to be the first to implement something perceived as cutting-edge. Without defined goals, the results are disappointing, with low adoption rates and unexpected operating efforts. Four primary goals for implementing new technology should be: ●● Improve the customer experience. Provide more choices, better information, quicker entry and exits, and more payment options with intuitive, easy usage. ●● Increase revenue. Provide more products, demand-based pricing, promotions and discounts within and outside of parking, and third-party sales channels for parking and other products and services. ●● Decrease costs. Reduce labor and maintenance and increase security. ●● Obtain data—data analytics, customer campaigns, product performance, competing market data, pre-registered parkers, license plate regions, and passenger counts.

A Roadmap MICHELE KRAKOWSKI, CPA, is principal of Lumin Advisors. She can be reached at mkrakowski@lumin. us.com.

Every organization should keep a roadmap of the current and future technology it plans to implement. The timing of each rollout and customer campaigns is critical to prevent customer confusion. Think about how many payment options and related readers are now available. An entry station can easily have seven entry options, which is overload to a customer. Clean, smart solutions pay off.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

So what are the challenges posed to owners? They depend on several factors: ●● Maturity of the third-party technology. ●● Requirements for the application program interface (API) components that allow interaction with the core PARCS. ●● Total price of the application, required interfaces, transaction fees, other recurring costs, and operating efforts. ●● Stability of the platform. ●● Accuracy of the data being transmitted. ●● Flexibility of reporting. ●● Payment processing and payment card industry (PCI) compliance. ●● Release process and ability to influence future product features. ●● Support and response times during and after installation. ●● Hosting options (local, remote, cloud). ●● Network and communication options. The market promotes modular, plug-and-play applications with installation timeframes in weeks instead of months. While today’s products bring much greater ease and speed of interfacing, the elements of implementing technology remain. And while swapping out one application for a similar one can be done more quickly now than ever before, it still requires a degree of planning and testing. The parking industry is seeing increasing demand to interface with the myriad of software solutions now available. As parking customers demand more access to real-time parking data or software that allows them to make parking decisions quickly, owners are also looking to mine data across their parking operations to better understand that information, manipulate it for marketing and customer loyalty purposes, provide an improved parking experience, and increase revenue and margin. However, there is more than meets the eye when it comes to technology selection and implementation.

Speed-Guardian™ 4000 High Performance Door for Parking Garages Fast, Reliable Access

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THE GREEN STANDARD

PARKING FOR RESILIENT CITIES By Catherine Kendig

n recent years, an increase in the number of superstorms such as Hurricane Sandy has had devastating effects on cities around the world. Hurricane Sandy’s economic costs are on track to exceed $70 billion in New York and New Jersey alone. Scientists predict that the frequency and severity of these storm events will increase as we experience the effects of global climate change. Major metropolitan areas, including New York City and other coastal cities, are vulnerable to effects of the rise in sea level and ambient temperature.

Resilience

CATHERINE KENDIG is marketing manager at Aelux, a division of WESCO, and a member of IPI’s Sustainability Commmittee. She can be reached at ckendig@aelux.com.

In an article in The New York Times, writer Andrew Zolli explains that “Resilience Thinking is starting to shape how urban planners in big cities think about updating antiquated infrastructure, much of which is robust in the face of normal threats … but fragile in the face of unanticipated shocks like flooding, pandemics, terrorism or energy shortages. Combating those kinds of disruptions is not just about building higher walls—it is about accommodating the waves.” In other words, the effects of climate change are inevitable, so we have to find ways to adapt to them. In conjunction with a city’s broader sustainability plan, resilience thinking creates meaningful pathways for how and where we put future investment in our infrastructure. Parking has a huge role to play and has immense opportunity to shape how our cities adapt and thrive in the future. The built environment, which includes surface parking lots and parking garages, is part of a dynamic interaction between urban heat island effect and surface runoff of rainwater. According to the Green Parking Council (now part of Green Business Certification, Inc.), “Parking and roadway surfaces can take up as much 70 percent of total paved area in a city.” Stormwater runoff from those paved, impervious surfaces is a main cause of urban waterway pollution, while heat island effect increases energy use for climate control and greenhouse gas emissions. Impervious surfaces that do not allow water to filter through exacerbate the ability to

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

control these effects while threatening compliance with the Environmental Protection Agency (EPA) regulations of our water and air quality.

Stormwater Infrastructure At the heart of resiliency as it applies to parking is green stormwater infrastructure. This is a topic the parking community is familiar with, but it is also a huge part of making infrastructure resilient. According to the EPA’s research, green stormwater elements can be seamlessly integrated into new or existing parking lot designs. Permeable pavements can be installed in sections of a lot, and rain gardens and bioswales can be included in medians and along the parking lot perimeter. Much of the growth in this area exists through a combination of federal, state, and municipal regulations. However, beyond just green stormwater infrastructure, resilient design integrates how parking and surface lots can provide additional adaptive purposes. Other innovative opportunities in parking include using garages and lots as sites for providing energy security through efficiency, storage, or generation, as well as distributed generation. There have been examples around the globe of innovative designs that utilize the capabilities of parking facilities beyond their face value to not only mitigate the risks of climate change but also protect the integrity of our cities and the people who live there. The point is that there is a silver lining to the threats of climate change, and it is very American—innovation is at the heart of resiliency. The time is now for the parking community to capitalize on opportunities around resiliency as cities continue to invest in strategies that incorporate this concept. As noted in a World Resources International study, “We need to be ‘building back better’ on the basis of a new, climate-resilient approach to urban development across the nation.”

ISTOCK

As urban populations continue to grow, greater stress is placed on existing infrastructure. In an attempt to mitigate the risks associated with these challenges, cities are addressing urban infrastructure through a new lens: resilience. This is a topic that has only grown in popularity following the Paris climate talks last December. So what does this concept mean, and what does it have to do with parking?

THE BUSINESS OF PARKING MARKETING LEGAL

PROMOTING THROUGH SOCIAL MEDIA By Bill Smith, APR

ost of us are already active on social media, whether through LinkedIn, Facebook, Twitter, or Instagram. We use it to build our professional networks, reconnect (and sometimes fight) with friends, or share vacation pictures. For most of us, using social media has become second nature.

Expert Advice

BILL SMITH, APR, is principal of SmithPhillips Strategic Communications and contributing editor of The Parking Professional. He can be reached at bsmith@smith-phillips. com or 603.491.4280.

Michael Wollner, CEO and creative director of branding firm W Brand Studio, says while it’s smart to be careful, there’s no reason to fear using social media to promote your organization. In fact, Wollner says a social media program can be extremely effective when it comes to driving brand-building and differentiation and managing a company’s reputation. “Social media can be very powerful,” he says, “particularly for business-to-business marketing. A successful program can help increase trust in your business or brand and its products and services.” According to Wollner, opportunities abound. “There are so many different channels, and each offers its own advantages,” Wollner says. “For instance, LinkedIn, Twitter, and Facebook are great ways to connect with customers, partners, and others who have an interest in what you do. They also allow you to have a dialogue with your audiences. “Instagram, on the other hand, is a wonderful visual channel for brands,” he says. “However, make sure you have a consistent branding or look and feel.”

Pitfalls According to Wollner, one of the common mistakes organizations make is to treat social media as a sort of lark. “You need to constantly be working at it, and the most successful organizations either have dedicated staff running their programs or consultants who specialize in social media,” he says.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

Another common mistake is to treat social media as a selling tool. “Organizations have websites, newsletters, and advertisements for selling,” Wollner says. “Not only is that not social media’s role, when you treat social media as a selling tool, you actually undermine its effectiveness.” Rather than selling, organizations should be using their social media programs to connect with their audiences on a personal, emotional level. People want to work with—and for—organizations they like and with which they share values. Social media is most effective when it is used to provide a human voice and a personality to an organization.

Having Fun One way to do that is to have fun. There’s nothing wrong with being whimsical when communicating about your organization or its people. In fact, people enjoy whimsy much more than industry-speak and bureaucratic mumbo jumbo. Of course, not all social media communication can be playful. Social media is also a powerful tool for reputation management and customer service. Challenges arise in any organization; anyone can make a mistake. The question is how do the organization and its people respond? Organizations should be prepared to use social media to act proactively and if necessary, aggressively, when crises occur. Every parking organization should have a formal social media policy in place dictating what should be communicated and what channels should be used. The policy should extend beyond the organization’s walls to offer guidance to employees, board members, and other organizational representatives who are active on social media. You don’t need to tell them what to say and how to say it, but it makes sense to offer guidance—even training—on how to use social media effectively and safely. Ultimately, you’ll be helping both your organization and the individuals to whom you are offering guidance.

ISTOCK

So if we are so comfortable using social media in our personal lives, why does the thought of using it to promote our organizations so often fill us with dread? Does our reticence come from having watched celebrities and high-profile business executives crash and burn because of ill-advised Tweets or Facebook posts? Or is it more that deep down, we know that the rules for having fun on social media are entirely different from those that dictate how we promote our organizations?

FINANCIAL MATTERS

HOW TO HANDLE MARKET SWINGS By Mark A. Vergenes

hile we’ve all been told that market volatility is normal, it can be hard to watch when it’s your money at stake. While there’s no foolproof approach to dealing with market swings, there are a number of approaches that can help mitigate risk and minimize exposure.

Diversity Spreading out your investments and your risk is one way to protect your assets. We’ve all heard the old saying “don’t put all your eggs in one basket.” Turns out it’s good advice for eggs and financial assets. Because asset classes often perform differently under different market conditions, having a diversified portfolio may help you weather market highs and lows. Talk to your financial adviser to determine which products fit best with your personal goals and timelines.

Caution When the market goes up or down quickly, it’s tempting to pull out of the market altogether. However, before you

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radically change your investment strategy, make sure your actions fit with your long-term financial goals and your investment timeframe. Pulling out of the market at the wrong time may mean you lose assets without allowing yourself the time needed to recoup or increase your investments.

The Big Picture In our 24-7 news cycle, it’s easy to get caught up in market fluctuations. The media knows breaking news and impending doom bring big ratings so it’s in their interest to make every market correction into a major event. Watching day-to-day market fluctuations makes sense if you’re a floor trader, but it’s not necessarily a healthy way to approach a long-term financial plan.

FIND YOUR NEXT BIG IDEA

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More than 3,500 parking professionals from 45 countries around the globe. ISTOCK

The largest, most exciting parking industry event in the world.

E D U C AT I O N

EXHIBITS

Because most financial plans are developed to meet long-term goals, it may not be a good idea to constantly change and revise based on short-term market activity. While you’re the only one who can decide how much risk you’re comfortable with, use the years you have to invest to your advantage and keep your sights on the big picture.

Pay Attention Although tuning into financial news 24-7 can be a bit masochistic, having a good working knowledge of the financial markets is important. Make sure you understand how all the financial products in your portfolio work, and be aware that every financial product carries some level of risk. Review your financial plan at least once a year—do it more often if you’re going through major life changes or getting close to retirement. Make sure you understand all your investments and that someone has explained them to you in easy-to-understand language, not financial industry-speak.

While market swings can be intimidating, by spreading out your risk, investing conservatively, keeping an eye on your long-term goals, and understanding how your investments work, you’ll not only have greater peace of mind, you’ll also be better armed to evaluate and react to risk. Remember that all investment involves risk, including the possible loss of principal, and there can be no guarantee that any investment strategy will be successful. Past performance is not a guarantee of future performance. MIRUS Financial Partners nor Cetera Advisor Networks LLC, give tax or legal advice. Opinions expressed are not intended as investment advice, and it may not be relied on for the purpose of determining your social security benefits, eligibility, or avoiding any federal tax penalties. All information is believed to be from reliable sources; however, we make no representations as to its completeness or accuracy. All economic and performance information is historical and indicative of future results.

MARK A. VERGENES is president of MIRUS Financial Partners and chair of the Lancaster (Pa.) Parking Authority. He can be reached at mark@mirusfinancial partners.com.

Tap into the latest parking tools, trends, and technologies directly from innovators who are leading the way.

250 exhibitors all under one 170,000 square-foot roof.

Thousands of the most innovative product and services in the industry.

Find the design, lighting, signage, payment, reporting, special events, safety, and security solutions you need — plus much more! Don’t miss this opportunity! Rates increase after April 18. Register today!

TECHNOLOGY

NETWORKING

IPIConference.parking.org

PARKING SPOTLIGHT EVENT

FORWARD THINKING By Maurice Anderson

he Canadian Parking Foundation (CPA) is pleased to announce the 10th biennial World Parking Symposium, to be held at Simon Fraser University, Vancouver, Canada, from June 26 to June 29, 2016.

The focus of the symposium is on forward-oriented research and policy that will stimulate creativity, innovation, and development in the transportation service sector. Dialogue is the soul of the symposium, and attendance is restricted to a maximum of 150 individuals to preserve intimacy and collegiality. The symposium is an opportunity to meet in a discussion forum with urban transportation and parking colleagues and peers from around the world. With the symposium moving from one continent to another every two years, delegates have attended from almost every developed country in the world. Current issues affecting parking, transportation, and planning are discussed with the input of all those in attendance. Various specific issues are highlighted with solutions that have been developed and used elsewhere.

Technology The theme of this year’s event is “Loading the Technology Slingshot: How Will the Comprehensive Deployment of Modern Technologies in Developing Economies Change the Global Parking Equation?” In the 21st century, our day-to-day relationships are increasingly wired, connected, interrelated, and interdependent. Technology, people, and information intersect to create complex systems that facilitate, control, and service our progressive and accelerating needs for sophisticated solutions. Sophistication breeds new services and brings greater content and precision to the movement of goods and services and to the customer experience. The ultimate expression of efficiency and experience is complete mobility—the goal of seamless transition from place to place and space to space. How will complete mobility be achieved and how will it affect our human experience? MAURICE ANDERSON is chair of the Canadian Parking Foundation. He can be reached at maurice@anderson@ rogers.com.

Topics The three-day symposium addresses these and other selected issues in urban parking, transportation, and planning. Professionals from around the world will present papers on a range of topics selected for their suitability, professional interest, and fit with the conference theme.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

WORLD PARKING SYMPOSIUM X

Vancouver, Canada Sunday, June 26 to Wednesday, June 29, 2016 www.worldparkingsymposium.ca Topics for 2016 include: Management Paradigm from Parking to Integrated Access Management: The Transformation of America’s Parking. ●● New Concepts for Parking in Residential Areas. ●● How Not to Implement Pay Parking in a Municipality: A Case Study. ●● Parking Fee: Additional Tax or Necessity? ●● Technology Changes Society: The Effects on Parking. ●● Park and Ride: Australian Experience and Lessons Learned. ●● Panel: The Technology Slingshot. ●● Data vs. Luck: Cleverciti’s Smart Parking Solution. ●● How Urban Parking Affects Traffic Performance on Urban Networks. ●● City Centre Parking Demand: A Novel Forecasting Model, Its Applications, and Extensions. ●● Parking as High-Tech Product: Practical Experiences of Automated Parking Systems. ●● The Mobile Phone-Enabled World. ●● Deep Cove Parking and Access Study. ●● Are We Past Peak Parking? ●● Panel: New Trends in Strategic Planning. The symposium is a close-knit organization and offers many possibilities for open discussion plus social opportunities. The keynote on Sunday is followed by a welcome reception. Monday, Tuesday, and Wednesday are devoted to presentations at the university, and Tuesday night is the gala reception and dinner. ●●

Who Should Attend? The World Parking Symposium will be of interest to professional parking, transportation and urban development administrators, planners, operators, technologists, researchers, and consultants who wish to advance their own theories, knowledge, and networks while participating with their colleagues in the development of new solutions for the global community.

ment of knowledge, innovation, and understanding of parking and transportation industries through sponsorship of education, research, and dialogue. For more information about the foundation and the Canadian Parking Association, visit canadian parking.ca. The foundation works with the Canadian Parking Association awarding scholarships

annually with each scholarship being funded by the CPA. These scholarships are available to members of the CPA in Canada. In addition the Foundation board selects two other CPA annual award winners. The Ted Seaburg and Ed Keate awards respectively recognize outstanding contributions to the CPA and outstanding contributions through the advancement of knowledge.

Location Vancouver has been chosen as the location for this year’s symposium. Almost exactly halfway between Europe and the Asia Pacific region, Vancouver is on the West Coast of Canada. It is often considered the prettiest city in Canada, partially due to its spectacular location on the Pacific Coast. It is a sustainable city and the home of one of the world’s largest urban parks and the historic spot where Greenpeace was founded. Already recognized as having the smallest carbon footprint of any major city in North America, the goal is to make it the world’s greenest city by 2020. The initiative covers issues of sustainability, livability, and urban planning for residents and businesses and aims to implement programs that will make Vancouver an eco-pioneer and green beacon for communities around the world. Vancouver’s commitment to green transportation is exemplified by the region’s growing mass transit system. The original SkyTrain line opened in 1985, with a new line added in 2002. In 2009, the Canada Line was opened, linking the airport to downtown in a 25-minute ride. The next stage of this eco-minded transit network will be the Evergreen Line, scheduled to open in 2016. The city’s green transport credentials are not just transit-related. Vancouver has one of the world’s largest hybrid vehicle taxi fleets and recently expanded its commitment to cyclists by creating popular new downtown bike lanes on city center streets. Car drivers have not been forgotten, though: the city now requires electric vehicle charging stations for 20 percent of all parking stalls in new condo buildings.

The Canadian Parking Foundation The Canadian Parking Foundation is a nonprofit group dedicated to the advanceparking.org/tpp

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

IPI’S ASK THE EXPERTS

Deborah Hoffmann

Associate Director, Transportation Services Texas A&M University The IPI Conference & Expo is the most comprehensive experience and exposure your employees can get in the industry, compressed into less than a week! They will get excellent education on a wide variety of parking and transportation-related topics, hear where leaders believe the industry is heading, see cutting-edge technology, and hear about the most innovative concepts they can consider in their own business.

Isaiah Mouw, CAPP Chief Operating Officer

Municipal Citation Solutions Investing in your employees. As Richard Branson says, “Train people well enough so they can leave; treat them well enough so they don’t want to.” I’ve been with the same parking company my whole career, partly because they’ve always treated me well and invested in me through training and professional development.

Maria Irshad, CAPP, MPA Deputy Assistant Director

Houston Parking Management Division Education. The sessions are second to none, cover the latest hot topics in the industry, and deliver practical experience that can be learned and applied. The environment is conducive to sharing and networking—if there is a problem you have to solve, chances are you will find a solution at the Conference, either in a session or by chatting with a colleague.

Vanessa R. Cummings, CAPP, MDiv

Supervisor, Parking

Vicki Pero Principal

Marlyn Group, LLC The Conference offers so many learning opportunities, regardless of your tenure within the industry. They come through education sessions, conversations with exhibitors at the Expo, or networking with industry peers.

Columbus State Community College I pay my way and take vacation time to attend because of the invaluable educational, networking, and professional development opportunities provided in addition to earning CAPP points.

Have a question for IPI’s experts? Send it to fernandez@parking.org and watch this space for answers!

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

The opinions, beliefs, and thoughts expressed by the contributors do not necessarily reflect the opinions and viewpoints of the International Parking Institute or official policies of IPI.

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ROCKS This May, the 2016 IPI Conference & Expo offers more than ever before. By Kim Fernandez

MUSIC CITY

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

obody knows more about staying in tune than the people of Nashville, Tenn.—Music City, USA. And nobody knows more about

staying in tune with parking than IPI, the biggest association of professionals in the industry. Put the two together, and it’s an unforgettable and invaluable experience, and it’s coming up next month. The 2016 IPI Conference & Expo, May 17–20, brings the most education and networking, the largest Expo in parking and transportation, and a complete professional tune-up for parking professionals to the Gaylord Opryland Hotel & Convention Center. You’ll harmonize with more than 3,500 peers from around the world (they’re coming from 45 countries!) and strike a chord while learning from industry leaders, engaging in high-energy sessions and roundtables, and soaking in real-world ideas and lessons

Inside the Gaylord Opryla nd

Hotel & Convention Center.

you’ll take home to put to work for your organization and your career.

parking.org/tpp

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

All of this is set against the remarkable background of Nashville, whose rich history and lively culture offer a visiting experience like no other city in the world. Ready for the parking event of the year? Read on for more information on this year’s plans, exciting events, and registration information. It’s time to tune up!

More Than Ever Before The 2016 IPI Conference & Expo offers something for parking professionals in every segment of the industry. Whether you work in operations, management, planning and design, sustainability, or enforcement, you’ll find tremendous value in this year’s event. More than 45 education sessions in five tracks, inspiring keynotes that hit all the right notes, and the biggest parking-specific Expo in the world all combine with countless networking events to offer an invaluable experience.

Education No matter your industry experience or expertise, you’ll find lots of new ideas in Nashville next month, organized into five unique tracks of formal education: ●● Personal Development. Set your personal or professional goals, and understand the difference between book smarts and street smarts. ●● Technology & Innovation. If it’s new or coming down the pike, it’s here. Learn about the innovations and improvements that will affect your operation. ●● Finance & Auditing. By the numbers—if it’s part of your spreadsheets or bottom line, it’s part of this track. ●● Mobility & Alternative Transportation. Learn where you and your business fit into the new mobility equation and how to make the most of these trends. ●● Planning, Design, & Construction. Explore best practices and take a deeper dive into more complex topics that will help you plan, build, and maintain your facilities. Specialize in one track for in-depth education, or pick and choose for a broader experience. And don’t miss the high-energy IGNITE session, where speakers deliver

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

their messages in rapid-fire tempo for presentations that are concise and entertaining. Looking for more? Register for one of two in-depth, pre-Conference programs and learn to become either a Green Garage Assessor or APO Site Reviewer. All IPI Conference education sessions offer CAPP points, and candidates can also register for two multi-day CAPP courses (University of Virginia Business Management and Behind the Fine Print: A Blueprint to Parking Management, Operations, and Regulations) offered on-site. Visit ipiconference. parking.org for registration information and details.

Keynote IPI keynote sessions are educational, inspiring, and high-energy, and this year is no exception. Meet Dennis Snow, a 20-year veteran of the Walt Disney Company, who has a passion for service excellence. Who in parking doesn’t want to provide the best customer experience possible? Snow presents “Learning a Culture of Service Excellence,” focusing on developing a service excellence strategy, executing it, cultivating buy-in and dedication from employees, and highlighting specific leadership behaviors that help hardwire excellence into an organization’s culture (see p. 26 for more).

Jump into the Park Tank™ Did you catch last year’s IPI Park Tank competition? Based on television’s popular “Shark Tank,” this is where entrepreneurs and innovators face tough parking “sharks” to try and get their dreams off the ground. This year, it’s a General Session, and you won’t want to miss the excitement! Last year’s contestants say Park Tank gave their companies huge boosts (See p. 44 in the February issue of The Parking Professional for more), and this year’s expect even more. The competition is fierce, and it’s going to be exhilarating.

The Networking! IPI Conference & Expo veterans know there’s no networking like IPI networking—where else are the industry’s top

leaders, biggest innovators, and most connected professionals together in one place, ready for a conversation day or night? This year’s event promises even more unparalleled opportunities to get to know your peers from around the world and tap into their expertise in structured events, outdoor activities, or casually walking in the halls. A few highlights: ●● A day of fun and introduction awaits you Tuesday, May 17, from golf to walking/running to Nashville tours (even on Segways!) and paddleboarding or ziplining. ●● First-time attendees and new IPI members can get to know each other on Wednesdsay, May 18, and Thursday, May 19, in casual events designed to get you oriented to the Conference and introduce you to new friends. ●● A Taste of Nashville, this year’s opening welcome event, takes you to the Grand Ole Opry for a reception and show like no other city can deliver (this is a two-part event; the second half at the Opry requires separate ticketing). ●● IPI’s Young Professionals in Parking (YPIP) will enjoy a special mixer, Beer, Ball, & BBQ, complete with a baseball game! ●● State & Regional Associations welcome their friends to a beer garden mixer that kicks off the Nashville experience in great style at a fabulous downtown location. Be sure to make time to connect with new and old friends from parking at these events and lots more opportunities for networking. This is real value-added, and it’s only at IPI.

The Expo It’s the biggest and best parking Expo in the world, and this year offers more exhibitors, products, services, innovations, technologies, and ideas than ever before, all in one massive 170,000-square-foot space (bigger than the famous Ryman Auditorium!). More than 250 companies will offer the very latest developments and invaluable expertise; all you have to do is walk up and say hello.

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Going green? It’s easy to find Green More than 250 companies Star program exhibitors, featuring sustainable products and services, by looking for will offer the very latest special markers on the show floor, right developments and in front of designated booths. invaluable expertise; all Looking for in-depth insight? That’s easy too. TECHtalks are 45-minute-long you have to do is walk up presentations on the show floor that will and say hello. explain different technologies and the best ways to implement them in your operations for the biggest bang. This is that huge show your colleagues use to improve their businesses, customer service, and the bottom line. It’s the best place to see everything new under one roof, and with more than 12 hours of Expo time, you’ll be able to fully explore any future purchasing decisions. See p. 38 for a complete listing of this year’s exhibitors and to start planning your experience.

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

BY THE NUMBERS

Spotlighting the Brightest Need more inspiration? Join IPI in recognizing this year’s CAPP graduating class, Awards of Excellence, Professional Recognition Program awards, and Marketing & Communications Awards winners in presentations that will warm your heart and give you some great ideas you can put to work at home. This year, Certified Green Garage and Accredited Parking Organization (APO) leaders will also be highlighted—you’ll definitely find new ideas here.

3,500+ parking professionals. 45 education sessions. 40+ hours of education and training. 12 hours of Expo time. 5 unique education tracks. 45 countries represented. 170,000 square feet of exhibition space. 250+ exhibitors. Dozens of networking and social events. 85 industry-high achievers recognized.

Music City As always, the 2016 IPI Conference & Expo takes place in a vibrant city—Nashville, Tenn., birthplace of so much of your favorite music and an experience unto itself. With fantastic restaurants, an unbelievable music scene for both up-and-comers and already-famous singers and songwriters, and charming shops and historical attractions, Nashville has something for everyone.

Did you Know: Nashville’s United Records is one of only four remaining vinyl record manufacturers in the U.S. ●● The Ryman Auditorium, the original home of the Grand Ole Opry, is widely considered the best theater in the nation. ●● Jazz and rock play a huge part of Nashville’s music history. Greats that include Jimi Hendrix, Little Richard, Ray Charles, Etta James, and B.B. King played in local clubs. ●● Oprah Winfrey was raised in Nashville. ●● Tennessee was the last state to secede from the Union during the Civil War and the first to be readmitted when fighting ended. ●● Three Presidents—Andrew Jackson, James Polk, and Andrew Johnson—were from Tennessee. ●● Goo Goo Clusters, considered the nation’s oldest combination candy bar and a Southern icon, are produced by the Standard Candy Company, which can make 20,000 every hour. ●● The Hermitage, President Andrew Jackson’s home, has a driveway in the shape of a guitar. ●●

KIM FERNANDEZ is editor of The Parking Professional. She can be reached at fernandez@parking.org.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

The Parthenon in Centennial Park is the world’s only exact replica of its famous Greek namesake. ●● The radio program now known as the Grand Ole Opry was founded in 1925 by the National Life & Accident Insurance Company. ●● Elvis Presley recorded more than 250 songs at RCA’s Studio B on Nashville’s Music Row. The red, blue, and green lights still in the studio were left over from one of his Christmas albums—the crew installed them and cranked the air conditioning as low as it would go to get the famous musician in the holiday spirit when recording in July. ●● The Gaylord Opryland Hotel & Convention Center contains nine acres of indoor gardens, complete with a 44-foot waterfall, and is the largest non-gaming property in the U.S. ●● Nashville has more than 120 live-music venues. Those that play music four or more nights a week have guitarpick-shaped “Live Music Venue” signs. Ready for the single best parking event of the year? Don’t miss the 2016 IPI Conference & Expo—we’ve only scraped the surface of all the excitement and value. For more information, Conference registration, and everything you need to reserve your room at the Gaylord Opryland, visit IPIConference.parking.org—don’t wait! We can’t wait to welcome you to Nashville! ●●

Did You Know Parking & Transportation * Make Up 41% of Non-Aeronautical Revenue?

Turn it into Profit! Most airports today face competitive pressures and reduced revenues from airlines. It’s a constant challenge to make up for this lost income. One of the most effective ways is to expand non-aeronautical revenue sources. Since the travel experience begins in your parking lot, it’s a great place to start. Parking and transportation provide huge untapped potential to enhance travel satisfaction and maximize non-aeronautical revenue – all at the same time. Learn about the latest parking trends you can capitalize on! View article at abm.com/airportparking. For immediate consultation, call us at 866.638.3043. © 2016 ABM Industries Inc.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

by Dennis Snow

SHUTTERSTOCK

Three keys for delivering great customer service.

parking.org/tpp

he term “customer service” evokes different images in people’s minds. One image could be that of friendly, smiling, helpful employees who go out of their way to serve you. Or it could be the opposite—indifferent, unfriendly employees who can’t wait for you to leave or hang up the phone. Most people can recall many examples of poor customer service. Whether it’s the help desk employee who puts you on hold for 20 minutes or the store cashier who engages in a personal conversation instead of ringing up your purchase, poor customer service can make people feel frustrated and vow never to do business with that company again. On the other hand, great service feels like a gift. It makes us want to continue to do business with an organization for the long haul. And that alone is the secret to business success—retaining customers by providing great customer service. With so much competition out there, customer loyalty is the single most important attribute your business can have. You achieve loyalty by doing the little things that make

customers want to deal with you again and again and recommend you to their friends. The real difference is how a business makes its customers feel. If customers feel valued, most will remain loyal. If they feel under-valued, sooner or later, they will defect to a competitor.

Why They Leave Several reasons exist for why customers defect from a company. They may move away, a competitor may lure them away, or they may leave because they are unhappy with the product. However, a recent study found that a whopping 68 percent of customers who defect do so because of poor service. That’s a sobering statistic. The study further noted how customers defined poor service: “an attitude of indifference on the

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

part of employees.” So while bad service certainly causes customers to leave, indifferent service can be just as detrimental.

Nurturing Loyalty

DENNIS SNOW is a speaker, consultant, and author of two books, “Lessons from the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life” and “Unleashing Excellence: The Complete Guide to Ultimate Customer Service.” He can be reached at dennis@ snowassociates.com or 407.294.1855.

With two out of every three customers citing poor customer service as a reason for leaving, what can your company do to achieve customer loyalty? Assuming your products and prices are competitive, you need to focus on providing superior customer service. To do that, here are three simple steps to help you make sure your customers stay with your company: 1. Look through the lens of the customer. No matter what industry you’re in, chances are that you interact with customers at some level. Realize that customers can be drivers who want to park their cars, shoppers at a store, patrons at a bank, patients of a doctor, clients of a law firm, etc. Because customers have their choice of where to obtain goods or services, the business has to convince the customer that it truly cares. An engaged, caring employee raises the customer’s confidence that the business is looking out for the customer’s interests. When that employee suggests a new product or service, the customer trusts that his or her best interest is at heart. On the flip side, if the customer senses a lack of caring, he or she will question the motives behind any recommendations. Every business has its jargon, so be careful to speak in a language customers understand. Successful businesses speak the language of the customer, not the language of their own industry. Take, for example, the banking industry. Would a young couple buying their first house be looking through the same lens as a customer who buys and sells real estate for a living? Of course not. That young couple purchasing their first house is excited and nervous—that is the lens with which they are experiencing this purchase. Therefore, they need loan officers who are excited for them, who explain the terms in everyday language, and who provide information that will make their buying experience easier. A bank that shows that level of care is likely to earn that young couple’s ongoing business. The same applies for customer complaints, which can be frustrating for customers and employees alike. As employees, we often can’t understand why a customer is making such a big deal about a particular issue. Didn’t the customer read the contract? (Probably not.) Doesn’t the customer understand that researching a problem takes time? (No.) Remember, it’s not the customer’s job to see through the business’s lens; it’s the business’s job to see through the customer’s lens and show an understanding of the customer’s frustration.

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Next time you are working with a customer, stop and ask yourself: “Am I seeing this experience through the customer’s lens?” 2. When it comes to a company’s environment, recognize that everything speaks. Imagine visiting a fine-dining restaurant for a special occasion. You’ve been looking forward to the meal, and you’ve heard good things about the restaurant. Then imagine noticing something crusty dried to your silverware and old lipstick marks on your water glass. Wouldn’t you begin worrying about the cleanliness and quality of everything else in the restaurant? Everything speaks! Now imagine a customer entering a place of business. She notices trash in the parking lot. When she enters the reception area, she sees delivery boxes stacked by the receptionist’s desk. She sees employees standing around eating and having personal conversations. All of this detracts from your business’s image. Consciously or unconsciously, the customer’s antenna goes up and makes him or her question, “Do I really want to spend my money here?” The “everything speaks” philosophy means all employees understand that even the little things count. So pay attention to everything, including whether the physical

Looking for more insight from Dennis Snow about customer service and how to make the most of it in your parking business? He’s the keynote speaker at the 2016 IPI Conference & Expo in Nashville,Tenn., next month, and all attendees are invited to hear him share more of his unique perspective. In today’s competitive market, developing a service excellence strategy is an important part of any leader’s role. Beyond developing the strategy, however, there is the challenge of executing the plan. It’s in the execution that service excellence strategies become a reality or simply another “flavor-of-the-month” program. Employees watch to see how committed the organization truly is to customer service and take their cues directly from their leaders. In order to effectively implement an organization-wide service excellence strategy, today’s leaders must rely on the skills of a facilitator and idea champion and must walk the talk of service excellence. Based on the leadership principles Snow learned, lived, and taught during his 20 years with Walt Disney World, this presentation highlights specific leadership behaviors that bring a service strategy to life and describes how to “hard-wire” service excellence into an organization’s culture.

environment is neat and clean, whether all necessary supplies are available, whether employees are dressed appropriately, etc. Anything that sticks out as wrong becomes an intrusion on the customer experience. These intrusions add up and result in customer concern. On the other hand, when customers sense an atmosphere of professionalism, care, and order, they feel a sense of confidence. How many times have you seen employees in a business walk right past trash on the floor or a display that has been bumped out of alignment? Employees who understand that everything speaks will take a moment to pick up some wadded paper and straighten the display because they know such behaviors have a direct impact on the customer experience. Take a moment to think about your company’s environment. Because everything speaks, what are the details saying about your organization? 3. Create customer “wow”s. Small gestures can create customer wows. Consider the housekeepers working in the hotels at Walt Disney World. Housekeepers have a tough job. Cleaning up after people on vacation is a challenge. Even in such a challenging job, Disney’s housekeepers will do little things that make guests say “wow.” For example, while spending a day in the Magic Kingdom, children will often leave their stuffed Disney characters in their hotel room. Housekeepers have been known to position the characters with playing cards in their hands or tuck the characters into the children’s bed to create a moment of magic. Employees can do many things to create wows. Remembering a customer’s name is a huge wow, creating a feeling of family. Letting a customer know that another product may better meet their needs is another wow. Sending a goody basket with a handwritten note to that young couple who just took out their first mortgage is a wow. Some wows are small, and some are large, but make no mistake about it—wows add up. One of the most powerful ways to create wows is to share best practices with fellow employees. Hold a company meeting so employees can share things that they have done that dazzled customers. Just talking about these behaviors increases the likelihood that others will adopt some of the practices or create new ones of their own. It is also parking.org/tpp

likely that some wows can become standard procedure, whether it’s a grocery store bakery handing out fresh-baked cookies to children or salespeople escorting customers to a product rather than simply pointing. Next time you’re helping a customer, ask yourself, “Will my behaviors make this customer say or think ‘wow’?”

Take Action Now Excellent service is not about policy manuals.

Excellent service is about excellent behaviors. When employees focus on excellent service, the results can be magical. Customers are happy, employees are happy, and shareholders are happy. Everyone wins. The key is to make service excellence a habit. Encourage every employee to internalize the above steps so they become habits. When employees focus on these principles, your company will achieve the most powerful result of all—intense customer loyalty.

Looking to tailor a PARCS solution to your operation? New Series II T2 offers a full new line of PARCS equipment designed with your customers in mind. Whether you serve permit holders, visitors, validated guests, or any other number of general or facility-specific patrons, T2’s PARCS solution affords you the ability to manage the parking experience in real time.

T2systems.com | 800.434.1502 Visit us at IPI Booth #1601

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

hat if you could build a parking program from scratch? Where would you start? What would your central tenets be? How would you integrate the wealth of knowledge gained by parking professionals during the past 100 years?

Putting a Plan in Place In Aurora, Colo., that opportunity arose as a once-suburban community turned big city found itself on the brink of transformation. The city, which has a population of 350,000 and is situated east of Denver, lacks a paid parking program. Residents are accustomed to parking for free throughout the municipality, except for a relatively new medical campus in the city. However, the regional transportation district (RTD) is on the cusp of opening a light rail line that will include nine stations in Aurora and connect the community with both Denver and the airport. To say that things are about to change in Aurora is an understatement. City planning staff realized the tremendous potential for transit-oriented development (TOD) and set out planning for the future of the community. As planning efforts occurred, it soon became evident there would be a need for advanced parking management. In 2015—less than two years before the

Ahead of Building a parking program from the ground up.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

our industry has to offer. Throughout the project, we joked that Aurora had the opportunity to create a parking utopia, where they learned from all the lessons of the many communities that had previously braved this transition. Before long, what was a funny line became a mantra for the project, with these central tenets: ●● The community, including the customer and the economic vitality of the community, is the most important aspect of the program. ●● It’s about so much more than parking; the system should be a conduit for improving mobility, access, and growth within the community. ●● Enforcement should be based on compliance and education rather than on heavy-handed regulations. ●● Technologies should be designed to be easy to use for both the customer and the manager. ●● The staff should act as ambassadors for the program, helping the community learn about how and why we manage parking. ●● The community should be engaged throughout the life of the program, helping define the future by providing feedback. ●● Decisions should be made based on real data from the community, ensuring that new program elements meet the needs of those they serve. ●● Parking should be priced to manage demand and promote community needs, not generate revenue. ●● Any positive revenue generated by the parking program should be reinvested into the community. Central to these themes was the concept of building the program around the community. Utopia doesn’t have to mean cutting-edge technologies, progressive policies, or innovative strategies. Simply put, the Aurora Parking and Mobility Program should be built with the success of the community and program in mind.

the Train By Robert Ferrin and Brett Wood, PE, CAPP

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APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

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ROBERT FERRIN is parking and mobility manager with the City of Aurora, Colo. He can be reached at rferrin@auroragov.org.

BRETT WOOD, PE, CAPP, is a parking and transportation planner with Kimley-Horn. He can be reached at brett.wood@kimleyhorn.com.

As the parking and mobility manager for a brand-new program within a city, what would your first task be? How would you implement a comprehensive business plan in a mere 12 months? Being the first parking and mobility manager for the City of Aurora means having the opportunity to be in an exciting position to help shape a program that puts the customer first and is about much more than parking. With that excitement also come challenges related to a lack of infrastructure and history. The Aurora Parking and Mobility Program Business Plan serves as the city’s guiding policy document but also very specifically outlines action items that need to be implemented with a phased approach. These action items serve as the foundation of a work plan that will create a program from the ground up to support neighborhood access, promote economic development, and drive ridership to Aurora’s new light rail line opening at the end of the year. Implementation of the business plan required a multi-pronged approach focused on education and outreach, municipal code development, contracting, and the establishment of fees and permitting. Because parking touches so many of the daily functions of a city, an interdepartmental team was formed of professionals from seven different departments, all working together to create the program. A series of public meetings was held, with more being scheduled, to educate the public about the proposed neighborhood parking permit program. In the public meetings, residents learn how the program will benefit them and provide access to their communities after light rail operations commence.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

Working meetings were established with the city attorney’s office to revise a municipal code that included little to nothing about parking programs, enforcement, or citation adjudication. Finally, requests for proposals (RFPs) and contracts were executed to implement what will be a completely outsourced implementation of the parking and mobility program. A true team effort, Aurora’s first parking facility opened in March with the completion of a conference center hotel project. Much has been accomplished, yet much is left to complete on the action item list.

What’s Ahead? As a cornerstone of the program’s development, Aurora will continue to provide education and outreach to residents, businesses, and city departments regarding the benefits of a holistic parking management system. The city will be contracting with a qualified parking services vendor in the late summer to implement the municipal operations side of the parking and mobility program, including managed on- and off-street parking, enforcement, and the issuance of parking permits. The program is also deeply involved in economic development and redevelopment opportunities to identify how parking can assist in furthering Aurora’s urban development vision around nine new TOD sites. And finally, the city is continuing to work with transportation partners, such as car share and shuttle operators to provide additional mobility options to residents, businesses, and visitors. It is an exciting time for Aurora, with many changes on the way. Stay tuned to find out if Aurora achieves parking utopia with the implementation of the parking and mobility business plan.

Experts Needed Why the way your RFPs are written is setting you up for disappointment and what the industry can do about it.

s it pertains specifically to parking access and revenue control systems (PARCS), your RFP may not be getting you what you intend. In my career as a manufacturer and consultant of PARCS systems, I have been involved in more than 1,000 parking projects worldwide. In all that time, I have not seen much improvement in the way we in North America go about assembling our thoughts and writing specifications for RFPs. In the 1970s, specifications were good enough. Systems weren’t that complicated and PARCS specs were possibly 25 pages. Today, they are more than 150 pages. Granted, a good portion of that is what we call “legalese,” which protects everyone in case something goes amiss. The system can be very complicated, often consisting of mainframes; redundant backup systems; Europay Mastercard, Visa (EMV) requirements; full-blown networks; firewalls that often cause issues; and extensive software that can entail a dozen sub-systems that all have to work together flawlessly. To be fair, there are some good RFPs, but I feel a majority in the past 20 years have been flawed—some worse than others—and it’s getting worse every year. It’s smart to consider having a consultant write a spec instead of trying to do it yourself. The advent of the computer and our ability to copy and paste has, in my view, been detrimental to the RFP process. The simple fact is that everyone seems to feel qualified to write a PARCS specification. Parking professionals take excerpts from past systems and add them to new ones and expect it all to work harmoniously. I have seen RFPs that included bits and pieces of three or four PARCS manufacturers’ ideas or features all mashed together and some that request unproven products and expect that someone will bid and make it all work. What’s worse is that when the bids do come in, they are accepted as meeting specifications when, in fact, they don’t.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

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APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

of a system. Does anyone know? Service cost over time I can’t begin to tell you how many facilities I have visited can well exceed the initial system cost and has to be after everything was installed to find that the system didn’t considered. Another aspect that’s always missing is meet the original specs. This has always frustrated the quantifying or measuring any feature’s ease of use. If the bidders who tried to do it properly and follow the spec system features you’re requesting aren’t easy to use or to a T but lost because their price was (naturally) higher. quickly attainable, your staff might not use them. You’re But by then, it’s water under the bridge. wasting money calling for a feature that sounds good In years past, we had qualified engineering firms with but that ultimately won’t be used. parking experience write specs. That has changed— Good installation is critical—any cost-cutting can architects, operators, tradesmen of all kinds, maintenance be extremely detrimental, but very little is written people, and local regional managers all feel they’re up in RFPs about the quality of the installation. Why is to to the task. But are they that? The catch-all phrase really? Parking sophistication is something like, “You are is often underestimated, and to provide everything necI have seen RFPs that included bits some firms don’t put enough essary for a well-operated and pieces of three or four PARCS resources into their PARCS system.” That’s simply not departments to do it right. good enough. Why is it asmanufacturers’ ideas or features all Owners, on the other hand, mashed together, and some that request sumed that the electrical feel if someone has any concontractor (different than the unproven products and expect that nection with parking, he or equipment distributor) will she must be an expert on someone will bid and make it all work. use the best components and PARCS. Authors have to be smart switches, terminate impartial and very technical, properly, and/or provide the understand the IT world, and have carefully studied and good, clean power? Are they proficient in fiber optics, analyzed all the major players before they can understand networks, and will they exceed local codes? I’ve seen and recommend the various concepts and systems offered. no expansion provisions on conduit runs that open up, Just because you operate a garage doesn’t mean you’re exposing wires. a PARCS expert. This is exacerbated by pressures put on writers to keep fees low. The Importance of Specifics When a system manufacturer has to bid an RFP as How can anyone make an informed buying decision if written, it becomes clear that many specifications are he or she doesn’t have all these facts clearly outlined and disjointed and impossible to build as requested. Con- quantified? The answer is, he or she can’t. The end result sider for a moment the confusion over EMV and how is that the consultant, the operator, or someone else will some authors, because of a lack of understanding, have make a judgment call about what to buy. Unfortunately, confused everyone as to what is really required, wasting this often boils down to the individual’s preference, exmoney. That’s simply not fair to the owners who paid isting relationships, past experiences with a vendor, or for a good RFP or to the bidders trying to comply. It’s to even worse, just price, rather than a clear, comparison the point where we in the trade can often predict whose metric of the spec or facts. You might as well flip a coin. Some say that quality seems unimportant to buyers spec will be problematic before it even hits the street. Manufacturers, suppliers, and distributors have to work and it’s all about the price. I think it’s more about simply to resolve these gaps or try and come to a compromise, not understanding and discerning the real difference in often resulting in a customer not getting exactly what he parking systems, and it stems in part from poorly written or she thought was coming. Poorly written specs cause RFPs. All manufacturers’ systems are not similar or equal major delays, rewrites, controversy, wasted money, legal as specs may imply. There is a measurable quality and action, and worse, some good people their jobs. feature-set difference. Manufacturers need to do a better Today’s systems offer several hundred features and job of explaining these differences—I have found many thousands of pages of code. The variable differences cut sheets provided by manufacturers to be meaningless. within a single feature are immense and require real unOperators make many buying decisions when it derstanding. Really consider who is best qualified before comes to parking equipment, in part because they hiring someone to assist you on spending your money. or their company owners feel they are qualified or it Ask yourself when you last saw an RFP that mentioned falls within their contractual purview. The car park anything about the quality requirements, equipment owner may feel he or she gets a better price that way, longevity, or expected maintenance cost over the life but I question that. Price aside, the decision as to what

Confusion

PIERRE KOUDELKA has 45 years of parking experience globally as a leading manufacturer, parking consultant, and author. He can be reached at jean. pierre.koudelka@ gmail.com.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

Spec writers should be required to take IPI courses on a continual basis in specific fields and pass an exam as we do with CAPP to maintain their accreditation. equipment to buy may be better made by system engineers and IT specialists rather than local managers, as they may feel pressure from existing contracts. Short-term contracts often result in short-term thinking, and decisions may be based purely on cost. Owners often rely entirely on others for such recommendations without asking the right questions or challenging these recommendations. Purchasing really needs to be a collaborative effort that’s based on hard data and a measurable set of metrics. You can buy whatever you like; I just want you to do it for the right reason, be well informed with accurate, up-to-date information, and get what you expected.

Improving the Process Here are possible solutions we should consider and implement for a more proficient RFP process going forward: ●● It seems to me that some sort of certification program needs to be established, both to certify individual specification writers and assist them in gathering information, developing benchmarks, and establishing metrics to better identify products and services. ●● The industry should establish a minimum standard requirement for spec writers. Given the ever-increasing complexities of systems, spec writers should have engineering and IT degrees. Metrics have to be established to better understand and analyze firms and products. Simply saying we want good equipment is not sufficient. ●● Spec writers should be required to take IPI courses on a continual basis in specific fields and pass an exam as we do with CAPP to maintain their certification. ●● Spec writers should be required to visit manufacturing facilities every two years to determine not only what is new but the factory’s quality standard, production tech-

niques, and financial standings. There’s no sense in buying equipment from a firm that will not be in existence a year from now. We need to know product life expectancies and estimated cost of maintenance in three, six, or 12 years after purchase. ●● We need a method of advising the board as to who and when a spec writer visited a manufacturing plant and verify that all assigned tasks were covered. ●● Equipment and systems should be made available for consultants to play with and analyze at their leisure. And specifications should be updated regularly to be more accurate and current. This may seem like a harsh critique of the process, and those currently writing specs may say it is demanding too much. However, we have allowed the process to deteriorate over the years, and we can’t continue to copy outdated and error-filled specs and disseminate them as new, merely because it’s easy. We have to start somewhere, and given the importance of PARCS and its ever-increasing cost, why shouldn’t there be an accreditation process? The good news is there are people and associations within this industry that can come together and resolve many of these issues. I believe we have an opportunity and an obligation to manage who writes and how we write system specifications. We can’t continue to let manufacturers, distributors, contractors, and bidders resolve glaring errors after the fact. We need to better monitor and regulate this process to keep up with ever-changing technologies. Now is the time to review how we should approach the next decade so we can do a better job for our clients, our industry, and ultimately, the end user—our patrons. The best possible goal we as an industry can have are knowledgeable authors and clients, and it starts with proper RFPs.

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2016 INTERNATIONAL PARKING INSTITUTE CONFERENCE & EXPO

EXHIBITOR LISTING

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FIND IT IN NASHVILLE

lways on the lookout for the next biggest and best thing? In need of a specific product or service right now? It’s all going to be in Nashville, Tenn., next month during the 2016 IPI Conference & Expo, May 17–20. Visit with hundreds of exhibitors and experts, and learn what’s hot right now and what’s coming down the pike in the future, putting your operation at the forefront for success. This list is provided to help attendees plan ahead and maximize their Expo time. More exhibitors will be added between now and the event; visit IPIConference.parking.org for the latest updates. AeroVironment, Inc.

Amano McGann, Inc.

Booth #913

Aiphone Corporation Booth #908

All Traffic Solutions Booth #207

parking.org/tpp

Booth #1400

American Institute of Steel Construction Booth #719

Apriva

Automated Valet Parking Manager, LLC Booth #1004

AWID, Inc.

Ballparc LLC Booth #805

BemroseBooth Paragon Limited Booth #704

Bemrose Booth Paragon supply billions of car park and transit tickets worldwide. ‘We are looking forward to the Nashville IPI show, because we want to talk to US parking operators and let them know that our competitors are charging too much for their tickets’ BBP will supply car park tickets & receipts for all major parking equipment including Cale, Parkeon, Amano, Zeag, WPS, Federal APD, 3M, Designa, Skidata and more.”

BOSS SOFTWARE Booth #507

Focused on parking management and public safety needs of college campuses in North America. Streamline operations, improve customer service and save money.

Bekaert Corporation Booth #820

IPI’s strategic partners are highlighted with a blue background.

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

2016 IPI CONFERENCE & EXPO CAME Americas Automation, LLC Booth #2029

CALE America, Inc. Booth #729

As a parking industry leader since 1955, Cale has installed integrated, state-of-the-art solutions around the world. Cale America specializes in Pay and Display, Pay-by-Space, and Pay-by-License Plate and installed the first largescale, on-street, Pay-by-Plate system in the U.S. in Pittsburgh. Cale’s Mobile app offers Pay-byPhone convenience, and Cale Web Office helps manage data for maximized revenue and control. Visit Booth 729 to enjoy a piece of our 60th anniversary cake while we address your needs.

Calgary Parking Authority Booth #1014

The Parkplus System is a proven and cost effective solution for the fully integrated management of parking payment and permits.

Cambridge Architectural Mesh Booth #822

Cambridge Architectural began with an architect’s vision—an insight that perceived woven wire mesh as a unique and beautiful alternative to traditional designs. In 1958, Cambridge International produced a woven metal mesh to clad elevator interiors in the world-renowned Seagram Building in New York City. That first installation has lasted over 60 years, retaining its pristine look and condition. Cambridge provides a variety of fully engineered screening and facade systems for the parking industry.

CAME produces the widest range of operators for residential and industrial entrances, parking garages and access control systems, as well as home automation systems. By constantly innovating and acquiring new brands and specialist know-how, CAME can rely on world-class expertise to provide global control of the home and large public facilities, and the management of urban and public areas, offering integrated solutions to meet all needs of people-flow and access control controlling and monitoring.

Canada Ticket Inc. Booth #318

It’s What We Do…Specializing in ticket printing since 1979, Canada Ticket is one of North America’s most diverse specialty printers. Our flexibility allows us to customize our products to meet your needs and equipment specifications… thermal rolls/fanfolded, season-tickets, barcoded/variable imaging, magnetic-striped, spitter/machine dispensed, and a whole lot more.”

Carbon Day Automotive Booth #520

Carbon Day Automotive (CDA) is a leader in Electric Vehicle infrastructure. CDA works with parking facilities, colleges, municipalities, utilities, corporations, fleets and property owners to install electric vehicle charging systems. Carbon Day Automotive is proud to be a Channel Partner for the ChargePoint System. ChargePoint is the global leader and most open electric vehicle (EV) charging network with over 20,800 locations. ChargePoint’s cellular wireless networked stations provide a sustainable revenue model.”

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

Cardinal Tracking, Inc.

Carlo Gavazzi, Inc.

Cardinal Tracking, Inc. is a software development company specializing in developing solutions for the Public Safety and Parking industries. With over 400 clients in the United States and Canada, its products are recognized as powerful, innovative, easy to use and backed by Cardinal’s outstanding service and support.

Parking Guidance and Space Availability System: Parking Guidance System detects free parking spaces and leads the driver to them by the shortest possible route. Space Availability System provides the total space availability and/or spaces available by floor or aisle. This system also provides a means to monitor/control occupancy, lighting, temperature, security and duress stations. This provides energy savings, which assists in meeting green building initiatives while providing a safer and more efficient parking experience.

Booth #1015

Carl Walker, Inc. Booth #315

Carl Walker, a structural engineering and parking consulting firm founded in 1983, specializes in parking structure design, restoration, and parking planning, operations, and management studies. New parking design services include feasibility/site analysis, prime design, planning/functional/ sustainable design, structural engineering, design-build, management/operational reviews, transportation/parking master plans, and supply/demand analysis. Restoration expertise includes the evaluation of existing structures (parking structures, building facades, plaza systems, tunnels, bridges, stadiums), structural analysis, life-cycle cost analysis, and due diligence review, and repair/rehabilitation.

Booth #621

Chetu, Inc.

Booth #1513 Chetu is an award winning full-service software development, integration, and implementation provider that specializes in creating custom software solutions that meet our client’s needs. With more than 1000 employees, Chetu is a true and seamless back-end technology partner that services startups, SMBs, and Fortune 500 companies worldwide.

CityLift Parking Booth #522

Based in the San Francisco Bay Area, Los Angeles, Miami and New York, CityLift Parking marries a real estate developer’s perspective with engineering expertise to create automated space-saving parking systems. After installing 53,000 units across 12 countries, our carefully-selected manufacturing partners are best-in-class. We have the expertise to take the space out of parking for almost any type of location or need.

CitySync Limited Booth #1610

Whether you are looking for ALPR to monitor and control your parking facilities, or a large-scale system for security, CitySync has a proven track record in providing the best solution for you. CitySync has supplied technology for thousands of lanes of ALPR around the world and excels in the most challenging environments. CitySync’s offering includes the fastest recognition engine in the world, including advanced real-time vehicle detection analytics.

IPIconference.parking.org CivicSmart, Inc. Booth #1814

CivicSmart, Inc. provides innovative technology to the parking industry. Our “Smart City” solutions include handheld citation issuance and enforcement devices, smart parking meters, vehicle detection sensors, electronic permits, and data management systems.

Clancy Systems International Booth #311

Clancy Systems International, Inc. provides complete ticket issuance systems, database management, noticing, payment processing, permit systems, park by phone, and other parking programs. Clancy provides “CLEARTOKEN” Payment services for parking lots, meters, and kiosk payment—a definitively new cellular payment technology.

Commend, Inc. Booth #201

Commend intercom systems are ideal for The Parking Market. Commend intercom systems can be installed in a single location or networked to multiple sites and can interface with CCTV, Access Control and P/A.

Complus Data Innovations, Inc. Booth #515

Complus Data Innovations, Inc. (Complus) is a recognized leader in the field of Parking Ticket Management solutions. A full service provider of products and services to over 200 municipalities, universities, and airports Nationwide, Complus offers a proprietary ticket management software, state-of-the-art hardware including handheld ticket writers, and 24/7 “Signature Service”. Our fully integrated suite services also includes onsite training, delinquent noticing, nationwide DMV lookups, TicketView Imaging service, online appeals and secure web-based payment capabilities.

CPI Crane Payment Innovations

Data Ticket, Inc. Booth #801

Booth #1615

As the world’s leading provider of money handling technology, Crane Payment Innovations offers the most comprehensive portfolio of cash management solutions in the transport and parking industry. From note acceptors and recyclers to a variety of different coin products, customers can be confident that our solutions are robust and efficient, and that they will deliver the ROI that makes a big difference to business.

Creditcall Corporation Booth #419

Creditcall makes EMV chip card acceptance simple from any device, anywhere. For parking or transportation, Creditcall’s award-winning EMV-ready Payment Gateway and EMV Kernels are at the very heart of our clients’ business. Whether transactions are processed in-store, online or via mobile, we ensure payments flow securely—with the help of EMV, Point to Point Encryption (P2PE) and Tokenization. We are the leading gateway provider for parking in the North America.

Current Components Inc. Booth #1614

Daktronics, Inc. Booth #807

Daktronics, world leader in LED display technology, engineers long lasting displays to increase parking convenience, efficiency, and revenue by providing way finding, relaying payment instructions, advertising, and more. Daktronics builds its displays with the highest quality materials for maximum protection, and offers a nationwide customer service network and software integration services. Ideal locations for parking facility displays include outside roadways, entrances, exit plazas, and interior guidance.

Data Ticket, Inc. provides both Parking and Administrative Citation Processing. We are 100% web based & offer a suite of services that is tailored to each Client’s needs. We offer both In and Out of State processing, Live CA DMV return information, NLET’s Partner, Handheld Units, Customizable Permit Solutions & an In House Proprietary Software solution. We have a bi-lingual Customer Service Dept., with recorded calls. Our Niche—Client & Customer Service!

Looking for a multi-space solution that does more? Digital Luke® II Pay Station

Custom America Booth #2123

CUSTOM AMERICA designs and manufactures printing solutions for parking and transportation markets. CUSTOM AMERICA offers a wide range of extra-sturdy and fast ticket printers, with advanced anti-jamming systems for ticket vending machines and complete solutions for desktop and mobile ticketing. CUSTOM AMERICA during the show will present the new PP54 system, state of the art for ticket management in entry, payment and exit stations.

The flexible way to pay with coins, bills, credit cards, smart cards and value cards.

UNIFI ™ PARKING MANAGEMENT PLATFORM

T2systems.com | 800.434.1502 VISIT US AT IPI BOOTH #1601

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2016 IPI CONFERENCE & EXPO DBK USA Inc.

DESMAN

Duncan Solutions, Inc.

DBK USA, Inc. is a leading manufacturer of complete “Thermal Management Solutions.” Our offerings include PTC heaters, Thermoelectric Coolers, and filter fans, in addition to a wide selection of control products. We manufacture thermal control products for electronic enclosures. We offer a variety of standard products and also specialize in custom solutions to meet unique customer requirements. Our manufacturing facilities are located in Germany, UK, Czech Republic, and Hong Kong.

DESMAN takes great pride in being Parking Specialists, Architects, Engineers, Planners, Restoration Engineers and Green Parking Consultants. DESMAN was formed from the two words Design Management over 40 years ago which was based off of our client centered approach. We still practice the same values today and are proud to have been involved with over 5000 parking projects. Our design practice doesn’t treat parking facilities as storage buildings, but as meeting places.

Duncan Solutions, Inc. is a parking management company and a leading provider of parking and transportation management products and services to municipal and commercial clients worldwide, including citation processing, customer service, debt collections, and integrated on-street parking management services.

Booth #2020

Booth #512

Booth #305

Booth #211

Diablo Controls Booth #903

Delk Products Booth #707

No more scraping, cold hands, or having to warm up vehicles to defrost their windshields! With over 2 million units sold, the FrostGuard is constructed from durable, 600D polyester and lined with a water-resistant, PVC backing—protecting the essential viewing area of the windshield from ice, frost and snow accumulation. Its adjustable strap system allows it to fit most cars, trucks and SUVs. It installs and removes in seconds. Save time and money with FrostGuard!

Designa USA Booth #1428

DESIGNA is a world leader for parking management solutions. Our integrated hardware peripherals provide cost effective automated controls that maximize vehicular throughput and minimize system downtime. As a global technology leader, our web-enabled software utilizes the latest “real cloud” technology. Clients can manage the enterprise software themselves or subscribe to our ASP Model.

The DSP-21 Series Detector was developed for systems that need accurate vehicle count information. This detector is designed to operate utilizing a dual inductive loop configuration typical in the parking industry. The DSP-21 Series Detector was designed to retrofit into existing locations that may require a detector upgrade. Sophisticated algorithms offer plug ’n’ play operation when using one of the counting modes. Diablo Control offers a Five Year Warranty. Made in the USA

Digital Printing Systems, Inc. Booth #518

DPS is the worldwide leader in ticket printing solutions.

DoorKing Inc. Booth #2201

Established in 1948, DoorKing has long been recognized as one of the Nation’s leading manufacturer of innovative products for the access control industry. We manufacture a variety of PC programmable Telephone Entry and Multi-Door Card Access Systems, Telephone Intercom Systems, High Security MicroPLUS™ RF Transmitters and Receivers, Digital Keypads and Vehicular Slide, Swing and Barrier gate operators. Our product offerings include a variety of access control accessories.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

EDC Corp. (AIMS)

ECO Parking Lights Booth #1701

As a domestic lighting manufacturer, we provide lighting solutions for Parking Garages and Lots using the most current LED and Fluorescent technologies. Award winning ECO FlexTech Low Glare Lighting Technology maximizes efficiency and is easy on the eyes! We help every step of the process to maximize your project performance and savings! Looking for parking guidance, ECO is here to help you find your way with the new Smart Light System! Come check it out.

EDC Corporation is a leading provider of parking management software for parking departments across North America. Our AIMS Software manages your parking operation’s enforcement, permitting and event parking needs. Our handheld Ticketers automate your enforcement, perform electronic tire chalking, integrate with Pay by Cell/Parking Pay Stations, LPR and provide wireless communication. AIMS Web+ is a complete e-commerce solution, providing real-time online citation payments, permit/vehicle registration, appeals and more. Visit www.aimsparking.com for complete product information.

ENERVATION INC Booth #722

Enervation designs and distributes the most current energy efficient, highly aesthetic LED lighting products for parking facilities (both indoor and outdoor), transit systems, commercial, industrial, federal and local government, hospital facilities. Our innovative solutions have been selected by the architect of the Capitol, the Australian Embassy in Washington DC, Southeast Pennsylvania Transportation Authority, PM Services Parking Facilities, Hyundai Rotem for SEPTA’s Rolling Stock... and many more.

IPIconference.parking.org EVSE LLC

Frogparking Limited

Global Parking Solutions

greenscreen

EVSE LLC (www.evsellc.com), Smart Charging Solutions for Electric Vehicles for the Parking Industry! Our ceiling, wall and surface mounted EV chargers keep cables off the ground ensuring ADA compliance by eliminating obstacles for persons with disabilities while meeting OSHA regulations at the same time. EVSELLC charger cables don’t get soiled and neither will your customers. For credit card payment systems we integrate with Amano and Hub, or offer our own credit card solution.

Frogparking is the global pioneer in innovative parking management solutions that deliver user focused services and simple management tools to the parking industry. Its products and services are scalable, sustainable and designed to improve and enhance the parking experience. The only company in the world to develop solar-powered parking sensors and wireless parking guidance, Frogparking’s complete solution encompasses digital enforcement tools, violation processing, real-time data analytics and reporting, permit management and customized mobile applications.”

Global Parking Solutions offers best-in-class multi-space parking payment systems to North America’s municipal government, public transport and private-sector parking clients. Supporting Pay and Display, Pay-by-Plate and Payby-Space modes, the METRO-series pay station offers coin and bill payment modes, along with the fastest credit card authorization available in the industry today. Our reliable Ezicom back office system and API allow easy integration with 3rd party solution providers.

With 20 years of experience and over 7,000 installations worldwide, greenscreen® is the leader in green facade technology utilizing a 3-dimensional, recycled steel trellising system that can be installed freestanding or wall mounted. The welded wire trellis panels include attachments that will meet demanding engineering requirements for wall panels, fences, screens or columns. greenscreen® has completed a third party verified product Life Cycle Assessment (LCA) model and report.

Booth #920

FAAC International, Inc. Booth #1523

Magnetic AutoControl ventured into North America in 1990 and has since become a leader in the fields of pedestrian and traffic control systems. We have strategically placed certified dealers in all States, Mexico, Canada, and Latin America. We are part of the FAAC Group. www.ac-magnetic.com/usa.

First Transit, Inc. Booth #803

As the leader in university transportation and airport shuttle services, First Transit has extensive experience in operating campus transit systems at 28 colleges and universities, as well as over 10 airport operations across the US. From clients with just one vehicle up to 60, we operate shuttle systems of all types and sizes. First Transit understands the challenges unique to shuttle systems, and design custom solutions to meet the design needs of each client we serve.

Booth #1630

Booth #523

Booth #319

GAI-Tronics Corp. Booth #2213

GAI-Tronics®, a Hubbell Company, is the largest company focused on the communication needs of the world’s industrial and commercial markets. Our RED ALERT® Emergency Telephones can be monitored for health and activity from a central location, via our TMA software. They are available in analog, VoIP, and WiFi models. Our Broadcast Products (stanchions and Addressable Amplified Speakers) provide public address via a 600 Ohm, RF, or VoIP/WiFi network input.

Genetec

Looking for business intel you can put to work? T2 PathFinder™ Helps you make informed business decisions about your parking operation.

Booth #215 Genetec develops open-platform software, hardware and cloud-based services for the physical security and public safety industry. Its flagship product, Security Center, unifies IP-based video surveillance, access control and automatic license plate recognition (ALPR) into one platform. A global innovator since 1997, Genetec serves enterprise and government organizations via an integrated network of resellers, integrators and consultants in over 80 countries.

UNIFI ™ PARKING MANAGEMENT PLATFORM

T2systems.com | 800.434.1502 VISIT US AT IPI BOOTH #1601

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2016 IPI CONFERENCE & EXPO gtechna Inc. Booth #503

gtechna develops e-Citation software to automate law enforcement & parking activity as well as civil code regulations for police and public works departments in North America. For over 20 years, gtechna has built an impeccable track record with cities such as Pittsburgh, PA, Washington DC., Baltimore, MD and Milledgeville, GA police and parking divisions.

Guardian Booth Booth #2312

With a focus on security, efficacy, and professional appearance, our prefabricated booth offers a safe, secure, and convenient work environment for your parking attendant, security guard, valet staff, ticket seller, cashier, or information kiosk at a remarkably competitive price. With a variety of sizes available, Guardian Booth is designed to perfection from the end-user’s perspective with a spacious interior, supreme 360° view, full-size sliding windows, built-in desk with drawer, light/switch/ outlets, AC, heat, and much more!

Hamilton Manufacturing Corp. Booth #1517

Hamilton Manufacturing Corp. has been in business since 1921 and is a recognized industry leader in the development, manufacturing, and support of unattended pointof-sale transaction systems, parking access systems, and token/ change machines. Hamilton products are engineered and built to meet the demanding needs of the unattended car wash and parking industries. Hamilton products are designed and built to improve customer convenience and loyalty, while offering contemporary technology, legendary Hamilton durability and superior security.

Heartland Payment Systems Booth #609

Parking businesses across the country trust Heartland to process their payments—to the tune of nearly two million cars parked each week. One of the largest payment processors in the U.S., Heartland (NYSE:HPY) serves businesses and educational institutions of all sizes. A FORTUNE 1000 company, Heartland offers payment and payroll processing, lending, point-of-sale systems, and more. Heartland is a leader in card data security solutions and an advocate for merchants nationwide. Visit www.heartland.us.

HTS Hi-Tech Solutions

Ideas that Stick LLC

HTS is a world leader for Vehicle Recognition Solutions (VRS) using our proprietary and patented License Plate Recognition(LPR) technologies. The company’s global install base includes thousands of systems deployed in parking garages, airports, municipalities, universities and access control sites in over forty countries worldwide. We specialize in LPR enabled applications for inventory and revenue control solutions utilizing fixed, mobile and handheld sensors for capturing, transmission and reporting of vehicle related data and activity.

Ideas that Stick LLC is on a mission to revolutionize the way parking enforcement is done, making the process easier and more efficient for authorities and violators alike. Our Barnacle Parking Enforcement System uses the latest materials and technology to provide immediate cost savings, increased revenue generation, and a safer working environment for enforcement personnel. Let’s stop using 1940’s technology to solve 21st century problems.

Booth #1717

Hectronic USA Corp

Hormann Flexon LLC Booth #1510

Hormann is the world’s leading high performance door manufacturer. Constant innovation, quality assurance and close proximity to customers are the keys to our growth and success. Hormann serves customers in more than 30 countries with a multitude of quality door products. Our Speed-Guardian 4000 high performance door is a perfect door for parking garage applications.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

InPro Corporation Booth #415

JointMaster®, a division of Inpro®, protects buildings in their stand against the elements to provide a safe environment for people.

Booth #821

A combination of market experience and technological competence makes Hectronic one of the world leaders in the field of parking management. Hectronic USA Corp. offers smart solutions for the on- and off-street-parking sector. Our concepts and products can be found on six continents and our group of efficient partners supports customers worldwide through project management, service and system consultations.

Booth #1025

HUB Parking Technology Booth #1621

HUB Parking Technology is the FAAC Group Business Unit that develops, manufactures, installs, and provides after-sales services for Parking Access and Revenue Control Systems branded ZEAG and DATAPARK in the U.S. Our innovative products as well as our cutting edge software solutions serve a wide variety of applications, and our simple, yet sophisticated, total system solutions and services will help improve your business performance.

HySecurity

Booth #1008 HySecurity protects your parking revenue stream with ultra-reliable, intelligent and platform-independent barrier arms and integration. StrongArmPark DC™ keeps operating after AC power loss, reports barrier arm hits in real time, and requires minimal maintenance. HyNet™ immediately reports vehicle counts and operational issues. HySecurity products support every revenue control platform with robust, reliable and platform-independent products.

IntegraPark Booth #1502

IP Parking

Booth #1729 IP Parking is a Dutch developer and manufacturer of hardware, software and applications for PARCS. IP Parking has currently over 500 systems in operation in the US, Europe and the Middle East. In 2016 the company shall open its North American subsidiary in New York. IP Parking is now actively recruiting sales and service partners.

Looking for a parking solution that brings it all together? Youâ&#x20AC;&#x2122;re looking at it. Connects every aspect of your parking operation making it easy to see your entire parking landscape. Let T2 show you how T2 UNIFI can align with your business.

CITATION SERVICES

Think Technology. Think SoluTionS. Think T2.

T2systems.com | 800.434.1502 VISIT US AT IPI BOOTH #1601

2016 IPI CONFERENCE & EXPO Lemonde Partners Inc.

LymTal International, Inc.

MC Sign Co.

We do research and development on Intelligent Parking guidance system, Car parking sensor system and Vehicle Tracking System, which offers effective technical support to increase the utilization rate of car park, enhance operator economic performance, improve urban traffic condition and reduce the time of searching parking lot.

LymTal International, Inc., is a manufacturer of waterproofing and concrete protection products. Marketed under the Iso-Flex brand name, the complete package of materials and systems is focused in Division 7 Waterproofing and specifically the parking garage market. The Iso-Flex brand has 50 years of history and the product scope includes; deck coatings, sealants, sealers, and expansion joint systems. Iso-Flex products are installed through approved installers and are covered by single source warranties.

MC Lighting Solutions is the one source for all of your lighting needs. In addition to on-demand and customized route planned maintenance; MC Lighting Solutions performs interior and exterior lighting energy-efficient upgrades. MC effectively manages the entire program from development, design, and installation to rebates and incentives. MC seamlessly manages your entire, customized lighting program while providing a single point of contact as well as the tools to keep you informed at a moment’s notice.

MacKay Meters, Inc.

Booth #810

Booth #1526

IPS Group, Inc. Booth #2001

As a technology leader, IPS is driving the industry forward with innovative products that meet the evolving needs of our customers. Our PROVEN product suite is comprised of pay station upgrade kits, multi-space meters, vehicle detection sensors, and credit card-accepting single-space parking meters, all of which are connected to one web based management system.

JCM Global Booth #1925

JCM Global’s product portfolio of secure bill validation technologies, fast and diverse printing technologies and system solutions helps parking operators make deeper connections with customers while maintaining the highest levels of security and operational up-time. At IPI 2016, JCM will show its DBV-500 and iPRO bill validators, FutureLogic printing technologies and Dynamic Network Applications (DNA) total peripheral management system. Visit JCMGlobal.com for more information.

Kimley-Horn Booth #617

Your parking program should serve as a catalyst for economic development, enhance customer service, reduce operating costs, and even improve public perception. Blending our multidisciplinary expertise with deep-rooted local relationships, Kimley-Horn’s talented parking professionals connect with you to customize parking solutions that make you and your program shine. Whatever your requirements, Kimley-Horn can help you provide a better parking experience.

Linebarger Goggan Blair & Sampson, LLP Booth #603

Linebarger Goggan Blair & Sampson, LLP is a national law firm with a practice dedicated to the collection of delinquent accounts receivable for government. For over 40 years now, Linebarger Goggan has provided customized collection programs for its public sector clientele. Services allow our clients to spend more of their time and limited resources providing the core services their constituents expect, while avoiding unnecessary tax increases and cuts to essential public services.

Liquid Outdoor Media LLC Booth #702

LSI Industries Inc. Booth #905

LSI Industries is a leading provider of IMAGE-enhancing interior & exterior lighting fixtures, lighting controls and graphic solutions that leverage its advanced technology, design and manufacturing capabilities. LSI primarily serves the needs of commercial/industrial, petroleum/convenience store, multi-site retail (auto dealerships, restaurants and national retail accounts), sports and entertainment market segments.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

Booth #600

Booth #1501

Incorporated in 1960, J.J. MacKay Canada Limited (MacKay Meters) is a recognized world leader in the parking equipment manufacturer. The MacKay product line includes: ●● Single-space parking meters featuring the mkBeacon™ and the MacKay Guardian™ Series mechanisms. Additionally, MacKay manufactures its own line of parking meter housings, locks and decorative poles. ●● The MacKay Guardian™ Multi Elite and the MacKay Tango™ pay stations. ●● Sentinel™ Meter Management System for the monitoring of meters via a web browser.

MAPEI

Booth #514 MAPEI, a global corporation with 60 manufacturing facilities in 32 countries, has been supplying residential and major commercial projects with total solutions for concrete restoration systems for decorative concrete for more than 75 years. Visit our website at www.mapei.com for technical information or call 1-800-42-MAPEI (1-800-4262734) for the nearest location.

Booth #628

MDI Worldwide MDI Worldwide designs and manufactures a wide assortment of indoor and outdoor products for promotional signage, merchandising, and fixturing. In addition to over 200 stock models of frames floor stands, and curb signs, MDI can create custom displays built to your specifications. Our Traffic Control Division has a complete line of products for the parking industry which includes: reflective roll-up signs, portable sign stands, channelizers, and safety vests.

Medeco High Security Locks Booth #1505

Medeco is the industry leader in high security locking systems. Medeco’s Intelligent Locking System featuring Nexgen locks and keys, empowers users to control access with electronic scheduling, reduce operating costs with electronic rekeying, and monitor all accesses with detailed audit reporting. A plugand-play solution, all power comes from the Nexgen key, so there is no hard wiring. Simply remove the mechanical lock and replace it with a Nexgen electronic lock.

IPIconference.parking.org Meypar

MITI Manufacturing Company, Inc.

Booth #2023 Meypar focuses its innovation efforts on usability and added value; usability to offer a more transparent technology, both to operators and to the thousands of citizens that use our solutions every day, and added value to optimize operations and contribute to our clients’ bottom line. With this foundation, we aim to continue to expand in the United States, where we are already present in Arizona, Nevada and California, and also to continue moving forward.

MobileNOW! Booth #2101

Booth #625

RHINO Immobilizers are the number one boot of choice for the industry today and have been produced since 1958. Providing the most comprehensive line-up of models and series, they meet every requirement. RHINO’s popularity stems from their unitized one-piece construction, with no parts to assemble or loose. The lightweight welded steel construction provides long service life, repair ability and have key features that set RHINO apart from their competition.

MM Systems Corporation Booth #2301

MM Systems manufactures Expansion Joints and Fire Barriers for parking structures that meet the rigorous demands of seasonal structural movement, rain, snow, deicing agents, and heavy impact loads. In addition to accommodating thermal, seismic and lateral shear movement, our “engineered solutions approach” includes product designs that are ADA compliant, pedestrian-friendly, waterproof, sound attenuating, and fire rated. NEW PRODUCT INTRODUCTION—please visit booth 2301 to learn about our new line of artistic metal spandrel covers.

MobileNOW! is the leading global provider of mobile phone and other cashless payment methods for the parking and EV charging industry. The MobileNOW! platform, also known as the world’s most flexible mobile payment solution for parking, is the only mobile payment solution developed by parking professionals with operations experience. In addition to dramatically improving customers’ experience and client revenues, MobileNOW! enables virtual payment and collection options and offers full enforcement, management and reporting capabilities.

CARLO GAVAZZI Innovative Parking Guidance Systems Automation Components

Single Space t Count by Level t Zone Counting

CARLO GAVAZZI Automation Components

CARLO GAVAZZI’s innovative parking technology is built upon our extremely flexible and durable Dupline® Fieldbus. This system has been successfully deployed in over 180,000 tough applications, in industries such Aasuoff-shore quarries, t o m a toil i odrilling, n C o rock mpo n e n t sand even to control the elevators on NASA launch pads. CARLO GAVAZZI USA Tel: 847.465.6100 Fax: 800.222.2659 Canada Tel: 888.575.2275 Fax: 905.542.2248 brings two of its core competencies together, sensors and fieldbus, to Mexico Tel and Fax: 55.5373.7042 provide the most robust system available today to withstand the harsh www.GavazziOnline.com • Info@CarloGavazzi.com environments of parking garages. twitter.com/CarloGavazziNA facebook.com/CarloGavazziNA

CARLO GAVAZZI

We offer ‘single-space’, ‘count-by-level’, and ‘zone counting’ solutions. Furthermore, CARLO GAVAZZI makes the only parking guidance system that can be used for lighting and ventilation control over the same parking bus, which is easily integrated via BACnet for inclusion into larger building management systems with an enterprise wide strategy. Please contact us today, we would love to discuss your parking facility application and propose one of our various solutions!

Visit our website for downloadable data sheets, GavazziOnline.com/Parking • 847.465.6100 • Info@CarloGavazzi.com brochures and pricing: www.GavazziOnline.com parking.org/tpp

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

2016 IPI CONFERENCE & EXPO Nagels North America LLC Booth #1520

The Nagels Group is recognized worldwide as an innovative company specializing in the production of machine issued tickets for the parking industry. With over 20 years of ticket printing experience and with distribution to over 65 countries we truly are a worldwide supplier. Nagels North America specializes in the printing of magnetic stripe tickets, thermal tickets, RFID tickets and Access cards. As a certified partner of most equipment manufacturers we are a one stop solution.

Nationwide Payment Solutions Booth #602

Nationwide Payments is a PCI Compliant Leading Parking Industry Payment Processor specializing in low rates, parking specific products/services. Direct integrations with most parking systems, web based automatic charge programs for monthly parkers, ensured qualification for lowest interchange rates possible equal cost efficiencies. BEST IN CLASS in house Parking Industry Customer Service and Support. High speed internet processing and free training programs. Intuitive and easy to read statements. Seamless transition from end to end. Fast Installations.

Nedap Identification Systems Booth #1512

Nedap Identification Systems is the leading specialist in systems for long-range identification, wireless vehicle detection and city access control. Our readers, sensors and controllers optimize, monitor and control the movement of vehicles and people. Safe, secure and efficient.

netPark

Booth #1515 CLOUD HOSTED PARKING SOFTWARE SOLUTIONS. Providing the parking industry the latest in cloud based parking technologies for revenue control, web design and mobile apps

Next Parking, LLC

Optec LED Lighting

Park Assist

If you own parking property and are looking for an exit strategy, call Next Parking. We are well- capitalized and quickly evaluate opportunities. We have invested in parking properties over the past decade valued over $400M. Additionally, our consulting division applies knowledge and expertise in all facets of ownership to provide asset management services and comprehensive reports to property owners and managers.

Optec LED Lighting®, a division of 30-year old California-based Optec Displays, is a supplier of high efficiency, super bright LED lighting fixtures. Optec’s luminaries help reduce energy and maintenance costs while dramatically improving lighting conditions by increasing uniformity and providing higher overall maintained light levels. Optec LED Lighting products are ideal for a wide variety of indoor and outdoor parking applications.

Park Assist is a business intelligence technology company that utilizes cameras to enhance the efficiency and profitability of parking facilities through guidance, license plate recognition, surveillance, and its premium parking features. Our M4 and L4 camera systems improve the parker experience in 24 countries and growing worldwide. Park Assist has offices in New York, San Francisco, Sydney, Amsterdam, London, Dubai, Santiago and Panama City. Park Assist is part of the TKH Group.

Booth #1921

NextBus, Inc. Booth #509

NextBus is a cloud-based solution that provides real-time passenger information systems to over 135 transit agencies and organizations. We serve more than 300 million riders each year and offer a host of arrival information options, including apps for mobile devices, a full-featured website, and signage. For planning and management, agencies and operators have access to a suite of arrival information tools and reports. NextBus information is currently available in English, French, and Spanish.

Nilfisk-Advance, Inc. Booth #1422

Manufactuer of surface cleaning equipment worldwide for over 100 years. Please visit us at booth #1422 to find out more.

Nippon Primex Booth #2105

NuPark

Booth #827 The NuPark Parking Management System was designed to leverage License Plate Recognition (LPR) technology in order to revolutionize the management of your parking operation. NuPark provides back-office software, infield hardware, and e-commerce solutions designed for permit management and parking enforcement. Built on a modern platform that integrates the latest technology with customer expectations, the NuPark Parking Management System offers tools and features that optimize daily workflow, improve operational efficiency and increase revenue.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

Booth #1832

Pacific Cascade Parking Equipment Corporation Booth #700

The ParkingZone is part of the Pacific Cascade family of companies. Pacific Cascade, launched in 1987, is dedicated to offering the widest selection of parking supplies and valet equipment. If you use something at a parking structure or parking lot then we should have that item in stock ready to ship. Need something you do not yet see at ParkingZone.com? Give one of our friendly staff a call or use the online chat function.

Par-Kut International, Inc. Booth #601

Design & Manufacture of Standard or Custom Portable Steel Buildings. Each Built To Order. Uses Include: Parking Cashier & Security Booths, Ticket Sales, Lane Control Booths, Valet Office, Transit & Passenger Shelters, Pay Machine Covers, Canopies, Etc... Par-Kut Buildings are Delivered Completely Assembled via Flatbed Truck. Many Colors, Glass Tints and other Options Available For Blending Your Booth into Surroundings. Bullet Resistant Construction, ADA accessibility, Built-in Restrooms and cash handling features all available.

Booth #1833

Parkeon

Booth #705

Parker Technology, LLC Booth #1634

When your guests press “help” greet them with a smiling face! Discover how our two-way video intercoms upgrade your automated parking facilities with 21st Century customer service. Stop by the booth to experience a live demo using our remote face-to-face HD video technology that can bolt-on to your existing PARCS equipment. Ask about our 24/7 Remote Attendant Call Center services too! We can answer your calls for as little as 49 cents/hour per lane!

ParkEyes of IMAGiNA VISION ARTIFICIAL S.L. Booth #1733

ParkEyes is the most advanced Space by Space Guidance System for Parking. Thousands of cameras watch all spaces supplying information about any robbery, any free space, any bad parked vehicle, etc. Also, each car park customer can locate his car using Find Your Car Kiosk or using his smartphone. ParkEyes is bringing the Future now.

Life Can Be Complicated

Parking Doesn’t Have to Be. Sometimes it takes 30 minutes to go10 miles but once you reach your destination, parking should be quick, simple and easy. ParkingSoft’s reliable hardware and robust, user-friendly software makes parking a breeze. Our cutting edge, cloud-based solutions give you the real-time data you need to maximize the efficiency of your parking operation. With ParkingSoft, you can make your parkers happy while improving your bottom line.

Call us today to learn more – 1(877) 884-7275 www.parkingsoft.com | Made in the USA

CHECK OUT OUR LATEST INNOVATIONS AT THE IPI SHOW – BOOTH #2311. SEE YOU THERE!

2016 IPI CONFERENCE & EXPO Parkifi

Parkway Loops

Passport

Parkifi makes parking easier for everyone. Parkifi uses sensors installed in every spot to display real-time data on a user-friendly analytics dashboard. All the information a parking garage owner could ever want about their lot including average parking times, spot occupancy, pricing optimization, trends, averages, are just a click away.

Parkway Loops is America’s top provider of Preformed Loops. We are the premiere source for Overwatch Surface Mounted Loops, Direct Burial Loops, and Saw Cut Loops. Come visit us at Booth #2000 and see all of our products. I look forward to meeting you! Thank You, Alan Nudi, Owner & Head of Sales, 855-255-9985.

Passport is the industry-leading mobile payments company specializing in integrated urban mobility solutions. The company provides feature rich software platforms that offer parking and transit agencies a more effective and efficient way to manage their operations and serve their customers. Passport’s mobile payment systems are deployed in over 1,000 locations in 47 states and provinces across the US and Canada, with clients such as Chicago, Toronto, and Boston.

Booth #904

ParkMe

Booth #2117 ParkMe is the largest real-time parking intelligence company in the world with the most extensive network of drivers. ParkMe collects & distributes comprehensive parking data to help drivers park, cities make better decisions, operators promote & sell more parking, & automakers to revolutionize the parking experience. We want to align the parking industry, the public sector, & auto OEMS to improve the overall parking experience for drivers worldwide.

Parking Panda Booth #301

Parking Panda is an online marketplace and yield management tool for the parking industry.

Parking Sense USA Booth #1703

An accurate, reliable, and affordable guidance solution that’s quick and easy to install. ●● With EasyGuide you can transform your customers’ parking experience, build customer loyalty and increase the efficiency of your parking operation. ●● Maximizes garage occupancy. ●● Eliminates congestion and improves traffic flow. ●● Reduces emissions and improves garage air quality. ●● Minimal non-invasive installation. ●● EasyGuide—setting the standard for the future of parking guidance!

Booth #2000

ParkingSoft LLC Booth #2311

ParkingSoft is a “Service” company and manufacturer of parking access and revenue control systems (PARCS) inclusive of hardware and software as a service (SaaS) applications and platform solutions to meet the unique needs of each market vertical comprising the transportation and parking industry. Unlike other providers, we have a unique focus on end-user (parker) satisfaction, developing and delivering web-based, real-time, user-friendly systems that reduce maintenance and operating expenses while enhancing revenue for our customers.

Parkmobile USA, Inc. Booth #1723

Parkmobile, LLC is the leading provider for on-demand and prepaid mobile payments for on- and off-street parking. Their services have been adopted in more than 2,000 locations, including 35 of the top 100 cities in the U.S. by millions of registered users. Parkmobile’s services include onstreet parking, off-street parking deck, airport and event reservations and municipal parking permit solutions. Parkmobile serves over 20 airports as well as provides reserved parking solutions for private operators.

PARKOM-Parking Methods Ltd. Booth #1608

Parkom opens a revolutionary new era of fully automated onstreet parking. No more multiple operators. Parkom unifies them in one service. With its invisible electronic cable placed a few inches under unmarked parking streets, it provides 100% street control in real time, get remotely cars ID, starts automatically charging by the car arrival until it departs, detects space occupancy, navigates drivers to free spaces and informs its legality, detects automatically all offenses and alarms the enforcement.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

ParTek Solutions, Inc. Booth #1715

ParTek Solutions is the nation’s premiere manufacturer for custom printed thermal media solutions in the parking and transportation industry. We specialize in roll and fan-fold thermal paper products such as handheld tickets and other mobile printer media, pay & display receipts, pay station receipts, spitter tickets, envelopes, handwritten ticketbooks, notices, and more. We have an unmatched guarantee for price, quality, and OEM compatibility. Contact us to save 15% on your first order!

Passio Technologies Booth #706

Passio, part of the Solstice Transportation Group, provides scalable transit solutions for systems of all sizes that improves efficiency, controls costs, and enhances passenger experiences. Core offerings include real-time vehicle tracking, passenger counting, automated voice announcements, electronic signage, passenger identification, business analytics and customer feedback via text message. Passio’s proprietary platform, IncroMAXX, provides a single management solution that integrates the technology that passengers demand and operators require for excellence in transit service delivery.

Booth #735

PayByPhone Booth #929

PayByPhone is one of the fastest growing mobile payments companies in the world processing more than four million parking, tolling, public transit, bike share and EV charging transactions a month in cities worldwide. Through the company’s mobile web, smartphone app and smartwatch applications, PayByPhone helps millions of consumers easily and securely pay for parking and other transportation services without the hassles of waiting in line, having to carry change or risking costly fines.

PayLock IPT LLC Booth #1801

Really? PayLock has invented new ways to provide parking management services that will change how your customer views you—for the better. Institutions that have implemented SmartBooting, Digital Permitting, and On Vehicle Noticing—forehead-slapping solutions that PayLock pioneered change motorist behavior for the better. At no upfront cost, you’ll get our hardware, software and the nation’s best call center resulting in saved time, more choices, and fewer complaints.

Looks and Brains! Modern, Retro, Rugged Solar with advanced power management Largest, most visible, highest resolution display Dual mode connectivity interface â&#x20AC;&#x201C; ensures best realtime communications and longest battery life Multiple payment options For single or multiple spaces MeterManager.net cloud dashboard Contact Us for More Information Made in USA ISO 9001:2008 100% WBE

2016 IPI CONFERENCE & EXPO Payment Express USA LLC Booth #1029

Payment Express is a high growth, innovative global leader in payment technology. Providing PCI DSS compliant card readers and credit card processing for parking providers, we’re certified with all major card schemes. A global end to end payment platform that facilitates parking payments seamlessly in real time.

Pecora Corporation Booth #306

Pecora Corporation is an American manufacturer of architectural weatherproofing products since 1862, offering a full line of sealants, traffic coatings, and air barriers. Pecora’s high-performance system of traffic coatings and sealants will help protect your parking structure investment from the effects of de-icing salts, airborne chlorides, and freezethaw conditions. Pecora-Deck’s one-part or two-part low-VOC, low-odor deck series offers unparalleled flexibility of virtually any color in the field through the use of our field-tintable top coat.

Peripheral Dynamics Inc. Booth #1006

Cell Phone Card Readers ●● Color Card Printers ●● NFC Near Field Communications Readers ●● PCI Compliant Read Heads bringing anti skimming to the source! ●● Magnetic Stripe Readers and Writers ●● Smart Card Reader/Writers ●● Magnetic and Smart Card Dispensers ●● RFID Contactless Reader/Writers ●● Paper Ticket Printer/Dispensers ●● Optical Mark Sense Scanners with Optional Printers ●● Image Document Scanners including OMR-OCR-BCR ●● Document Scanning Software ●●

Peripheral Resources, Inc. Booth #1511

We are THE RESOURCE for OEM components, Mobile Point-of-Sale hardware and Barcode Label Printers. Representing Axiohm, Citizen, Custom America, Denso, IDT, IPC, Partner Tech and more. In our OEM section you will see Thermal Mechanisms, Kiosk Printers, a full line of Credit Card readers insert and contactless Our Point-of-Sale products range from Mobile Devices, Mini Printers & Touch Terminals, to Barcode Scanners & Card Readers. Citizen Barcode Label Printers have durability, accessibility and intuitive controls.

PGAL

Booth #412 PGAL is an international architectural firm with 11 offices throughout the US and Mexico. PGAL designs a wide range of parking structures from 300 to 9,000 cars that are contextual to their surroundings. PGAL brings to every assignment the perspective and discipline of a long established firm as well as the energy and vision of a contemporary, cutting-edge corporate culture with 200 professionals. PGAL has completed signature parking garages for many public and private clients.

Philips Lighting Booth #1802

Philips Lighting solutions combine world-class LEDs with controls to deliver innovative illumination experiences. As leaders in the LED technology revolution, we prioritize energy efficiency, sustainability, and operational cost reduction and we bring deep expertise to execute flawless solutions that ensure the ideal lighting for any lighting need.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

POM Incorporated

Rath Security

POM specializes in parking meters and mechanism upgrades for every budget, from conventional to solar smart credit card meters, metering single or multiple spaces. MeterManager.net lets you gather and report revenue, create dynamic rate profiles, and monitor smart meter status. Parktel 2 features sleek retro look; coin, smart card, and credit card acceptance; largest, most visible display; best backup battery life; configurable tactile buttons and RGB lights; upgradeable to additional payment methods and/or sensors.

Rath has been in the Emergency Communication business for over 35 years. We are a privately owned company located in Sussex, WI; a suburb of Milwaukee. We are the largest manufacturer of Emergency phones in North America. With over 400,000 phones in the field, you can rest assured the quality and performance of our Communication Systems lead the industry.

Booth #1009

Booth #1508

Relevant Solutions Booth #720

PSI Paper Systems Inc. Booth #608

Paper Systems Inc. is a forty year old manufacturer of paper rolls for parking pay stations, POS receipt rolls, kiosks, and ecitation paper rolls. We manufacture both blank and up to four color printed rolls in a variety of thermal paper grades using ISO quality control processes. Our experienced sales reps and customer service department is ready to service your company at 888-465-9951.

Q-Free TCS Booth #923

Q-Free is a leading global supplier of single-source ITS solutions which make journeys safer, cleaner and more efficient. Within Q-Free, Q-Free TCS is one of the leading providers globally for customized parking guidance systems guiding drivers efficiently to available spaces. Q-Free’s other portfolio areas consists of tolling, urban, inter-urban, infomobility, and Homeland Security—all combine to help transport network operators address all smart mobility needs.

Quercus Technologies Booth #1917

Quercus Technologies manufactures and markets technologically advanced solutions based on vehicle identification, which aim at improving mobility and security in parking facilities. Quercus solutions combine our long-experience and know-how in license plate recognition and other computer vision based technologies for smart vehicle detection.

INTEC Controls provides carbon monoxide monitoring and ventilation control systems meeting the highest global standards for safety, reliability and energy efficiency including UL-2075, EN50545-1, IMC2015 and CA Title 24. With over 25 years of experience and over 20 million square feet of carbon monoxide monitoring added in 2015 in the US alone, INTEC Controls continues to be a trusted, industry-leading, global source for this very important but often overlooked piece of enclosed parking garage operations.

Reno A&E/Eberle Design Booth #1012

A leading manufacturer of electronic monitoring and detection products for the traffic, access and rail industries. The company’s broad array of products allows transportation and access control professionals to integrate, automate and manage intersections, roads & access points efficiently & safely. The company manufactures/sells under the Eberle Design Inc. (EDI) and Reno A&E (RAE) brand names.

Energy Efficient Ventilation Controls... Stop by our booth #720 at the 2016 IPI Conference & Expo!

...Because Cars Have Tailpipes 24/7 monitoring of toxic exhaust gases eliminates safety liability and reduces energy costs Certified to the most rigorous international performance and reliability standards Hundreds of installations worldwide with scalable solutions from condos to mega malls

Call or visit us online for more information. relevantsolutions.com/INTEC/IPI INTEC_IPI@relevantsolutions.com

888.464.6832

AND

Scan the QR code with your smartphone to automatically add INTEC Controls to your contacts

Relevant Solutions proudly offers INTEC Controls gas detection solutions and other HVAC sensors and peripherals to the North American market through our network of VARs, VADs and contractors.

2016 IPI CONFERENCE & EXPO Ring Communications Inc.

Rytec High Performance Doors

Ring Communications is a leading manufacture of Emergency Communications Systems used for parking security. Emergency call stations with blue strobe light will annunciate calls at the security console with caller identification. Stations are available with scream detection and push button activation that can also interface to CCTV and access control systems. Line supervision will advise you of faults in the system. All systems are ADA compliant and have remote relay activation to control gates.

Rytec is North America’s leading manufacturer of high-speed, high-performance doors. For over 30 years, our focus has been exclusively on design, innovation and manufacturing of high-performance doors. Market-leading companies across a variety of industries rely on Rytec for outstanding quality, performance and reliability.

Booth #1713

RTB Safe Traffic, Inc. Booth #2204

Well where do we start? We originated from Germany and what does that mean? Beer, Engineering, and Cars. So it was only natural we progressed into the parking world. After purchasing the parking machine division from Siemens in 2014, we have focused on producing a new and improved pay by space/pay by license plate parking machine for the North American market. Come by and see us and let’s Prost!

Booth #108

SAP

Booth #1709 As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device—SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 296,100 customers to operate profitably, adapt continuously, and grow sustainably. For more information, visit www.sap.com.

Scheidt & Bachmann USA, Inc. Booth #1412

Rydin Decal Booth #1033

Rydin Decal provides three critical components that will enhance your parking operations: Parking Permits, Permit Distribution, and Parking Management Software. Secure Hang Tag and Decal Permits can be sent directly to your customers. Rydin PermitExpress™ Software enables easy and effective online management and reporting of Permits, Citations, Appeals, and Payments.

Scheidt & Bachmann has been a leading international transportation solutions provider since 1872. The family-owned company’s Parking Division offers parking access and revenue control systems to various industry clients including airports, hospitals, and municipalities. The company prides itself on maintaining a reputation as the top leader in the industry through its focus on innovation, reliability, flexibility and service. Join Scheidt & Bachmann as we celebrate our 50th anniversary in the industry this year!

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

Secom International, Inc. Booth #1507

Stop by and see Secom’s solutions for their customer’s revenue control needs. Whether its improved lane throughput and revenue capture with automated pay-on-foot configurations or simply speeding up valet vehicle retrieval processes, Secom offers systems tailored to meet your location requirements. Secom takes their signature audit controls to new heights with the Net Admin remote monitoring capabilities that permit real-time viewing of all location transactions and reports from just about anywhere in the world.

Sentry Protection LLC Booth #413

Sentry Protection Products is a leading provider of innovative, impact resistant products for industrial and parking applications. Available for square, rectangular and round columns as well as wall applications, the company’s Park Sentry® product wraps columns in a highly visible, energy absorbing material that withstands repeated impact.

Service Tracking Systems Booth #909

Custom Software Company.

Signal-Tech Booth #1529

Signal-Tech is a US manufacturer of LED signs. We offer a complete line of LED parking signs, The RedStorm™ Parking Guidance System with PIMS™ reporting software, and Space Available signs with 4-digit counter displays. Our LED signs are ideal for entry, exit and wayfinding applications. We can also customize LED signs to your specifications, with fast lead-times and no minimum order quantities.

SKIDATA, Inc. Booth #1631

SKIDATA is an international leader in the field of access solutions and their management. With 10,000 SKIDATA installations in over 90 countries worldwide we provide secure and reliable access and revenue control for people and vehicles. SKIDATA places great value in providing solutions that are intuitive, easy to use, and secure. The integrated concepts of SKIDATA solutions help clients optimize performance and maximize profits.

SLP Lighting Booth #915

SLP has been serving the lighting industry for over 45 years. SLP Lighting is a leader in developing and manufacturing a full range of lighting solutions and innovative products including Citadel Enlcosures. The Citadel 4S is an enclosure unlike any enclosure you have never seen before. It’s compact yet robust and protects LED engine investment in demanding environments.

Smarking, Inc. Booth #418

Smarking enables parking managers to foresee future demand and maximize the utilization of parking properties with optimized pricing.

Smart Citizen Booth #2321

Smart Citizen has developed a robust wireless technology that connects an in-ground base station to a tag placed on the vehicle to positively identify it and start a virtual parking meter or payment session. Once the vehicle leaves the parking spot or payment area, the system will end the session and charge the fees to the user, ultimately creating a completely seamless in-vehicle payment experience.

2016 IPI CONFERENCE & EXPO Spancrete

Booth #1506

Southland Printing Co., Inc. Booth #511

Southland Printing has provided all Brand/MODELS of Spitter and Hand Issued tickets as well as Validation / Scrip books for the Parking industry for years. Southland offers... over 150 STOCKED items ready for 24 hour shipment...20 WORKING DAY TURNAROUND on all products...worry free ORDERING via our friendly Customer Service Representatives or our Web Site. We now offer RFID enabled products as well. We can supply what you need when you need it!

SpotHero

Booth #906 SpotHero is an on-demand parking app and website that enables operators to sell unsold inventory. Operators can capture online demand by listing empty spots on SpotHero’s mobile and web platform to bring in customers that would otherwise not find their facilities. SpotHero currently partners with hundreds of parking companies in 12 cities nationally, and if we aren’t in your city yet, we will be soon!

STENTOFON/Zenitel USA

SP+

Booth #313

Booth #900 SP+ is a diverse provider of professional parking, ground transportation, facility maintenance, security and event logistics services to property owners and managers in all markets of the real estate industry. We are operations specialists who link innovation with exceptional market-based expertise in each of our service lines. With nine distinct operating divisions—each focusing exclusively on a single market—we are experts at understanding and satisfying their specific needs.

At Spancrete, our mission isn’t simply about providing great precast products, services and equipment. It’s about incorporating Building Innovation into every project we build. Large or small, above or underground, today’s parking structures fit seamlessly into the neighborhood, serve multiple purposes, have the durability to resist the effects of the environment, and ensure safety and security for their users. Spancrete provides the innovation, experience, and expertise.

Vingtor-Stentofon by Zenitel Group is the world’s leading provider of critical communication solutions in onshore and offshore markets. Celebrating 70 years of innovation, Vingtor-Stentofon offers: public address and general alarm, intercom, radio and integrated communications systems. Zenitel establishes itself at the intersection of two domains— communication, and security and safety. As a leading player in audio and digital communication, Vingtor-Stentofon is the preferred choice for solutions that involve the protection of human lives and assets.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

SureSpot, Inc. Booth #329

SUZOHAPP

Booth #1628

SWARCO Traffic Americas, LLC Booth #713

SWARCO TRAFFIC AMERICAS specializes in customized on/ off-street parking occupancy detection and guidance solutions scalable from a single garage to multiple citywide locations as well as full color LED variable message signs. SWARCO is a growing international intelligent transportation systems leader delivering a full range of traffic management products, systems, services, and solutions.

T2 Systems, Inc. Booth #1601

T2 Systems was founded in 1994 with one goal: make parking better. Our focus is on our customers, which means giving you more solutions to make parking management as seamless as possible. To that end, we offer our unified parking management platform—the parking industry’s most comprehensive solution suite. Our solutions are designed to make parking easier for the people who make parking work—you.

TagMaster North America Booth #300

TagMaster NA is the leading provider of long-range and high performance RFID solutions for Automatic Vehicle Identification (AVI) and rail bound transportation. Convenient and efficient RFID solutions from TagMaster NA. Increase security and decrease environmental impact. Seamless integration and reliable performance are distinct hallmarks, as well as excellent customer service and support.

Takeform

Booth #725 A manufacturer of wayfinding, vehicular and pedestrian signage. Created specifically for the parking garage environment, Transit is a complete sign system that’s as attractive as it is rugged—ideal for the twists and turns of a high-traffic facility. Designed with bold color palettes that correspond to the levels of your garage, Transit provides every sign type required, including bang bars, overheads, flags, and wall mounts.

Tannery Creek Systems, Inc. Booth #1019

Tannery Creek Systems makes autoChalk® an award winning vehicle recognition and license plate recognition (LPR) system. Made for parking enforcement, it is easy to use, tough, reliable, efficient and productive. Tannery Creek’s autoChalk family include mobile products for street and parking lot use and fixed cameras for garages and parkades. Use our powerful back office to store, review and export citations, define policies and map (geofence) your city for appropriate parking zones.

Telefonix Inc. Booth #1901

Telefonix®, Inc. is the manufacturer of the PowerPost® commercial line of electric vehicle charging stations (EVSE), which is focused on low current charging solutions for commercial parking lots or garages where cars are parked for two or more hours. The L1 PowerPost™ EVSE, the first commercial Level 1 EV charging station, and the L2 PowerPost™ EVSE, a low current, commercial Level 2 EV charging station, are now both available in free-standing and wall-mounted product versions.

IPIconference.parking.org Texas A&M Engineering Extension Service (TEEX) Booth #724

The National Emergency Response and Rescue Training Center (NERRTC), a founding member of the National Domestic Preparedness Consortium (NDPC), has been preparing state and local officials and emergency responders to prevent and respond to acts of terrorism and other disasters since 1998. NERRTC is a center within the Texas A&M Engineering Extension Service (TEEX), and draws upon more than 80 years of experience in developing and delivering training for emergency responders.

TEZ

Timothy Haahs & Associates, Inc. Booth #715

Timothy Haahs & Associates, Inc. (TimHaahs) understands the important role parking plays in development. A multi-disciplined engineering and architectural firm, TimHaahs specializes in planning—master planning for campuses, urban and high density areas, and transit related projects—and providing design services for parking and mixed-use buildings. TimHaahs’ engineers, architects, planners, and parking specialists focus on parking solutions, bringing a unique perspective to our clients in corporations, real estate, education, healthcare, government, and transit.

Booth #711 SMS Valet is the world’s first TICKETLESS valet system. Using mobile phone numbers instead of paper, SMS Valet keeps you green and stops valet theft. SMS Valet system includes free Damage History, Electronic Validation, Online Reporting, Car Requesting. People may lose their ticket, but they won’t lose their phone!

TransCore, Inc.

Trimble

For 80 years, TransCore has provided innovative, transportation solutions for All-Electronic Tolling and security access systems. Having pioneered RFID access technology, our systems secure access for parking garages, hospitals, universities, gated communities, and airport applications. Our tags and readers are hands-free, battery-free, interoperable, and sustainable.

Rugged handheld computers from Trimble make mobile field workers more productive by being tough (vibration, drops, water, dust, temperature), and providing excellent features (RFID, GPS, voice and data connectivity, sunlight-readable display) in a small form factor. With Trimble ThingMagic RFID technology and rugged design experience you can confidently use Juno T41 computers in conditions that stop other computers. MIL-STD810G, IP65 and IP 68 standards place us at the top for outdoor or service related applications.

Booth #410

Booth #1010

Trecan Combustion Limited Booth #721

Trecan is Number #1 in Snowmelters Worldwide. Since 1959 there have been over 800 installations worldwide Trecan is the only Snowmelter manufacturer in the world that offers a 100% Performance Guarantee. We are the only Snowmelter manufacturer to be ISO 9001: 2000 Certified, to provide a customer referral list and only Trecan are used by more airports and cities in North America. Visit us on line at- www.trecan.com.

THP Limited, Inc. Booth #501

Toledo Ticket Company

autoChalk

Booth #1000

TIBA Parking Systems Booth #1821

TIBA Parking Systems develops and manufactures innovative hardware and cutting edge software for parking access and revenue control systems. With 29 years of experience in barcode technology, design and production, TIBA systems cater to many customer vertical markets, and uses modern software tools for easy 3rd Party Integration. TIBA is a global market leader with its U.S. base of operations in the Atlanta, GA metro area, and has an extensive dealer network serving the Americas.

parking.org/tpp

The Toledo Ticket Company produces tickets including bar-coded/ magnetic-striped, hand-issued, valet, access cards, and spitters for thermal/non-thermal revenue control. Our RFID tags are great for college parking/credentials. Check out PermitPoint–our permit management and fulfillment systems.

Transaction Services Booth #1524

Transaction Services (TrxServices) is a leading provider of payment processing services. TrxServices is an advanced provider of debit card and credit card acceptance in the U.S. dedicated to the parking industry. TrxServices has a certified unattended EMV product that uses point-to-point encryption (P2PE) that reduces the merchant from scope for PCI-DSS certification, thereby keeping you and your customers safe from security issues.

Fixed Stationary LPR Mobile Vehicle Mounted LPR Flexible Solutions Digital Chalking

 Pay-By-Space

 Permits

Access Control

 Pay-By-Plate

 Scofflaw

Triple Productivity in All Weather Tough and Reliable Superb Ease of Use Powerful Back Office Exceptional Customer Support Award Winning Technology! Tannery Creek Systems Inc sales@autoChalk.com www.autochalk.com 1.905.738.1406

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

2016 IPI CONFERENCE & EXPO United Public Safety

Watson Bowman Acme Corp.

Booth #304

United Public Safety is a Pennsylvania-based technology provider that delivers the single best parking, permitting, code enforcement and e-citation solution(s) available on the market today. The solutions developed by UPsafety have been refined and adapted to satisfy the disparate needs of municipalities, law enforcement, colleges/ universities, medical institutions, and private property owners throughout the USA. UPsafety utilizes cloud-based software and state-of-the-art hardware while offering unprecedented training and support for departments of one to one thousand.

Universal Boot Inc. Booth #701

Universal Boot Inc. has well earned its reputation as manufacturer of the most secure and durable wheel immobilizer devices. Simple to use, cheap and easy to repair but incredibly durable and hard to destroy, our products are highly appreciated by crews and management alike. That’s why our customers keep coming back. As a bonus: great, personal service from a dedicated team of professionals.

VenTek International Booth #529

VenTek International is a premier U.S. manufacturer of automated payment systems for unattended fee collection applications. We offer solutions for parking, transit, and reservations applications with electronic payment processing that meets PCI-DSS and PA-DSS standards and is EMV compliant. With a nearly 60 year legacy of technological innovation, reliable service, and engineering excellence, VenTek’s mission is to provide complete customer satisfaction with state-of-the-art product offerings and an exceptional team to support them.

W.S. Tyler

Booth #400 With over 150 years of experience, W.S. Tyler pioneered the process of weaving wire. Architectural design mesh can meet your aesthetic and functional needs. Taking parking garage design to the next level.

Walker Parking Consultants

WPS USA Corp. Booth #1811

Booth #818

Booth #811

Walker Parking Consultants is the most experienced parking consulting firm in the world. We are focused on innovative and integrated parking solutions for our clients. Walker has set the pace and standard for an entire industry and during our 50 year history, we have solved countless challenges and designed thousands of parking facilities. Clients have access to in-house experts in design, operations, management, security, CPMS, maintenance, restoration, as well as planning, architecture and engineering services.

Walter P Moore & Associates Booth #611

Walter P Moore is an international company of engineers, innovators, and creative people who solve some of the world’s most complex challenges. Providing structural, diagnostics, civil, traffic, transportation, and parking engineering services, we engineer solutions that are cost- and resource-efficient, forward-thinking, and help support and shape our communities. Founded in 1931, we are headquartered in Houston, Texas and have more than 500 professionals working across 15 U.S. offices and 5 international locations.

Watry Design, Inc. Booth #901

Watry Design, Inc., from our offices in Northern and Southern California and Texas, creates parking solutions specifically tailored to your project’s needs. Our highly skilled architects, engineers and parking planners provide services at all stages of the parking lifecycle whether you need an early study or full parking structure design. Infused with a passion for parking, our team produces cost effective, award winning solutions for satisfied clients. Remember “It’s Not The Journey, It’s The Parking!”

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

Xerox

Booth #2013

Weldon, Williams & Lick, Inc. Booth #1604

Our complete line of stickers (interior & exterior), hang tags, scratch-off/temporary permits, & repositionable stickers will fill your requirements. Our specialized technologies in high security printing give your enforcement staff ways to detect counterfeited permits. Bar coding speeds up your registration lines; RFID or magnetic striping will also allow the hang tag to serve as your gate card. PERMIT DIRECT—let WW&L & T-2 Systems print, control & distribute permits for your program.

Westward Industries Ltd. Booth #819

Westward Industries is the proud maker of the GO-4 parking enforcement vehicle. A compact yet robust three wheel vehicle with a gas or fully electric drive train. Easily navigate city traffic while increasing parking revenue and decreasing operator fatigue by simply choosing a GO-4 enforcement vehicle.

WM GreenTech Automotive Corp Booth #2305

GreenTech Automotive is a car manufacture dedicated to developing and producing environmentally-friendly, electric vehicles. The MyCar is a Low Speed Vehicle (LSV) with a top speed of 25–35 mph, available in optional right drive for parking enforcement and can be used for a wide range of uses—from planned communities, airports, college campuses and municipal fleets. GTA goals are promoting green technology, delivering affordable cars, and creating jobs in America.

From smart parking integration to violation processing and meter operations, we can help you reduce costs and street congestion. By integrating technology with our proven strategies for efficiently managing programs, you’ll gain powerful results for your organization. Best of all, our smart parking solutions are not just for big cities. Xerox offers any size municipality our innovative solutions that integrate real-time data and then applies analytics to help decision making.

Zenith Motors Booth #1530

Zenith Motors is a privately funded manufacturer of electric shuttle and cargo vans. Zenith Motors’ Shuttles and Cargo Vans reduce the overall cost of ownership by $100,000+ over the live of van by eliminating the cost of gasoline, reducing the maintenance cost and maximizing the up-time between scheduled maintenance, while reducing carbon emission and creating a healthier community. Zenith Electric Vans are 100% No Gas. Contact Zenith Sales at 800-6309833 or sales@Zenith-Motors. com for more information.

Zipcar, Inc. Booth #907

Zipcar is the world’s leading carsharing service in urban areas and on campuses across the world.

ZipPark, Inc. Booth #1023

ZipPark is a global leader in parking technology for event and valet operations. Its broad line of products addresses the specific revenue control and management needs of parking operations like sports and entertainment venues, shopping centers, airports, hotels and casinos, office buildings, hospitals, and municipal garages.

PLANNINGPARKING | CREATING PLACES

HELPINGPEOPLE

Check out some of the great new features on TimHaahs’ website: Visit www.timhaahs.com to read “Our Story,” meet our leadership team, and view our featured projects. Subscribe to our new blog

“Happenings.” Get answers to your biggest parking questions from our Parking

Atlanta

Jacksonville

Miami

New Brunswick

Database.

Philadelphia

Washington, DC

IPI IN ACTION IPI CONFERENCE & EXPO

FIND YOUR NEXT BIG IDEA By Bonnie Watts, CEM

he 2016 IPI Conference & Expo, May 17–20, Nashville, Tenn., is the largest, most exciting parking event in the world, with more than 250 exhibitors, thousands of products and services on display, and 3,500 attendees from 45 countries. There’s no other industry event where you’ll see, learn, and experience so much—and have a good time doing it. From industry rookies to seasoned professionals, there’s something for everyone at this once-a-year opportunity to explore the latest parking and transportation technology, get the skills that will advance your career, and grow your professional network. (Register and learn more at IPIConference.parking.org.)

Everything You Need Attendees say the IPI Conference & Expo is the onestop show for researching and making decisions for purchases. Can you blame them? Vendors bring the latest and greatest parking and transportation products and services to the IPI Expo. Many even wait until the show to unveil new solutions. And with more than 12 hours dedicated to the show floor, there’s ample time to browse the massive exhibit hall and talk with industry experts. Ask questions, take part in demonstrations, and try a product or service firsthand. Meet the suppliers, manufacturers, consultants, and innovators who are leading the way as you tap into the latest parking tools, trends, and technologies. All the products and services you need to make your day more productive and your projects deliver on time, on budget, and on target are under one 170,000-squarefoot roof. You’ll accomplish in four days what would normally take months of research and meetings. Looking for a niche product? Find the design, lighting, signage, payment, reporting, special events, safety, and security solutions you need—plus much more. Interested in going green? IPI spotlights sustainable products and services with special floor markers in front of those providers.

Jump in the Tank BONNIE WATTS, CEM, is IPI’s vice president of sales. She can be reached at watts@parking.org.

Connect with the industry trailblazers who take part in IPI’s Park Tank℠ competition. Modeled after the popular reality TV show, “Shark Tank,” the program gives entrepreneurs a platform to float their never-before-seen products and services before a panel of expert judges.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

You’ll get a front-row seat to this year’s Park Tank in one of three compelling General Sessions, included in select conference registration packages.

Professional Development If you’re looking for real insight with an emphasis on technology, join a TECHtalk on the show floor. Presenters will deliver 45-minute talks on focused topics to give you a deeper understanding of what technology is available and how to best implement it in your organization. That’s just a slice of the professional development—the best in the parking industry—that you’ll find in the 45 interactive education and training sessions at the 2016 IPI Conference & Expo. Learn from industry thought leaders, engage in high-energy IGNITE sessions, participate in roundtables, and dive into one of five diverse education tracks, including a new one on personal development. Attend a pre-Conference training to become a Green Garage Assessor or Accredited Parking Organization (APO) Site Reviewer. Earn points toward CAPP, the leading credential in parking, with University of Virginia Business Management and Behind the Fine Print: A Blueprint to Parking Management, Operations, and Regulations courses. IPI’s outside-the-box networking opportunities for vendors and attendees will get you engaged from the start and are anything but your standard cocktail reception. Optional social activities include a golf tournament, 5k Fun Run/Walk, Nashville history tours, and adventure outings (zip line, anyone?). Take part in the complimentary networking portion of the Opening Welcome Event or a specialized reception like the State & Regional Association and Young Professionals in Parking mixers. Whatever your interest, IPI offers multiple ways to connect with the people and resources you won’t find anywhere else. You’ll want to return to the annual IPI Conference & Expo as much for the show as to see the friends you make each year. See you in Nashville, friend!

Get drivers to available parking the easy way.

3100 Research Dr. State College, PA 16801 866-366-6602 AllTrafficSolutions.com Interested in joining the TraffiCloud? We invite providers of traffic management products to reach out to us for more information.

Use the TraffiCloud to guide drivers to parking as availability changes with dynamic VMS messages or simple indicator bollards.

STATE & REGIONAL SPOTLIGHT NEW YORK STATE PARKING ASSOCIATION

SEASONS OF SUCCESS By Chris Austin

he New York State Parking Association (NYSPA) is proud to continue its mission to serve its members and friends through highly regarded educational and technical programs, member support services, and networking opportunities. Like all state and regional parking associations, we strive to further the growth of knowledge in our industry by cultivating a network of parking and transportation professionals who share knowledge about the array of services, products, technical resources, and best practices across the state of New York and the U.S. Summer Retreat

Spring Traditions NYSPA’s biannual Spring Conference was held on April 15, 2015, at Traditions at the Glen in Binghamton, N.Y. This year’s 75 attendees enjoyed networking sessions and lunch woven around presentations covering several topical areas. Presentations included: ●● From Parking to Integrated Access Management, by Dennis Burns, CAPP, Kimley-Horn. ●● The Social Media Onslaught: Understanding, Adapting, and Maximizing, by Gary Cremeens, Cornell University. ●● Electric Vehicle Charging and What It Means for the Parking Industry, by Michael Moser, EV Charging Solutions. ●● Panel Discussion: Mobile Payment Technology, with representatives from Pango, Parkmobile, Parkeon, and PayByPhone leading a spirited discussion on current and future payment trends. ●● Creating a Culture of Innovation, by Jess Cisco, Cornell University. The next Spring Conference will be held in April 2017; Visit the NYSPA website at nyspa.net for additional information.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

The second of NYSPA’s 2015 programs took place on June 23 at Hinerwadel’s Grove in Syracuse. More than 100 state parking professionals gathered to take nuggets of information or industry practices back home to their organizations. A NYSPA Meeting of the Minds session covering three topics—sustainability, parking technology, and the role of transportation systems in parking—made up the agenda of the day. As important as the formal sessions, this event continues to provide a unique atmosphere and dynamic venue for networking and team-building for frontline staff, managers, and senior-level administrators. The next summer retreat is slated for Tuesday, June 21, 2016. Visit the NYSPA website; registration is now open. For a nominal registration fee of $35, join us for what is assured to be a beautiful summer day in Central New York.

Annual Fall Conference: Buffalo 2015 NYSPA’s 23rd Annual Conference & Trade Show was held at the Hyatt Regency Buffalo, located in the heart of downtown. New this year, the conference kicked off on Tuesday evening with NYSPA Meet & Mingle, an opportunity to network and reconnect with industry colleagues, friends, and new members. The conference opening included a welcome from Buffalo Mayor Byron W. Brown, who gave an overview of the resurgence and renaissance underway in Buffalo, detailing more than $5.5 billion in economic development. The conference strived to incorporate an education component that addressed the importance and interdependence of all we provide as parking and transportation professionals. New this year, distinct concurrent tracks were offered that encompassed parking, transportation, and the integration of both.

More than 130 industry professionals were treated to an outstanding slate of speakers and presentations, including: ●● Managing & Motivating Your Most Valuable Asset, by Kim Jackson, CAPP, Princeton University. ●● IPI Onsite Training on Customer Service & Conflict Resolution, by Cindy Campbell, IPI. ●● Accredited Parking Organization: A New Standard of Excellence in Parking, by Bridgette Brady, CAPP, Cornell University. ●● Buffalo Parking Ramps: A Unique Public-Private Partnership, by Kevin Helfer, City of Buffalo. ●● Big Data: What Is It & Why Does It Matter, by Blake Laufer, T2 Systems. ●● Want to Be a Parking Professional? Be Prepared, by Jason Jones, University at Albany. ●● KPIs (Key Performance Indicators), by Casey Jones, CAPP, SP+. ●● Managing Parking as a Limited Resource: Case Study from Downtown Albany, led by Jeremy Disare and members of the team at the Office of Government Services—Parking Bureau Management. ●● Releasing the Parking Brake by Engaging the Customer, by Dennis Burns, CAPP, Kimley-Horn. As noted, a transit track was offered, acknowledging what we have come to increasingly recognize in the inparking.org/tpp

dustry—that parking cannot exist without transportation in an environment of smart city or campus planning. Presentations in this track included: ●● Save the Turtles: How to Avoid Getting Turned Upside-Down with Your Transit System, by Scott Conroy, First Transit. ●● Put Some Clothes On; the Internet of Everything is at the Door, by Mitch Skyer, Passio Technologies. The agenda for Buffalo 2015 also included fun evenings of networking, entertainment, and a view of some of the city’s beautiful repurposed buildings, with the #BUFFALOVE Brewery Tour and a dinner reception that included raffles and prizes. Donations and proceeds benefitted the Buffalo City Mission, an organization that provides emergency shelter and nourishing meals to thousands of homeless men, women, and children. Buffalo 2015 concluded with a Friday morning breakfast session, Parking Matters® Media Training: Making the Most of Media Opportunities. Presented jointly by Cindy Campbell and Casey Jones, CAPP, it was an entertaining and informative closing session, held at the fascinating and one-of-a-kind Buffalo Pierce Arrow Transportation Museum. The museum features an impressive collection of automobiles, bicycles, motorcycles, Pierce-Arrow artifacts, and the 1927 Buffalo Filling Station by Frank Lloyd Wright. Combined, it gave NYSPA’s 2015 season a close on an incredibly high note.

NYSPA 2016 Events Consistent with long-standing practice to engage other state and regional IPI member organizations, any members in good standing with other associations will be eligible to receive the NYSPA member rate when registering for any of our events. As another season changes and spring 2016 arrives, the NYSPA board is actively planning its fall conference. This year we set sights on a return to the Turning Stone Resort and Conference Center in Verona, N.Y., Oct. 11–14. Reach out to us for speaking opportunities and/or to submit ideas and suggestions.

CHRIS AUSTIN is assistant director of parking and transportation services at the University at Buffalo and board president for the New York State Parking Association. He can be reached at chaustin@ buffalo.edu.

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

COMMUNITY DIGEST

Parkcloud Launches Parkingo Across Italy ParkCloud has made new parking services available at ports and airports across Italy under a new collaboration. The partnership with Italian parking brand ParkinGO means more choice and better prices for drivers booking spaces on ParkCloud’s network. A total of 14 airports and four ports are covered by the deal, in addition to another five car parks that will open in Spain during 2016. In the few days since launch, hundreds of bookings were taken. ParkinGO, established for more than 20 years, offers clients a range of services in addition to simply parking, including luggage wrapping and protection, refueling, tire change, and car washes. Moreover, for those travelers with more complicated plans, transfer services between adjacent airports are also offered. ParkCloud has integrated live availability and pricing to ensure clients can make an informed choice. ParkCloud’s wider network extends to 24 Italian airports, 14 ports, and 36 train stations, from more than 1,400 locations worldwide.

PARKMOBILE NAMED PARKING PAYMENTS PROVIDER IN NEW YORK CITY The New York City Department of Transportation (NYCDOT) and Parkmobile, LLC have registered into a contract to allow motorists to pay for parking using their mobile phones at all 85,000 on-street, metered spaces throughout New York City. New York City is joining a growing trend among cities, universities, and transit authorities to bring mobile parking services to residents and visitors. By providing drivers with an easier and more convenient way to find, pay for, and extend parking, the city is seeking to significantly reduce the hassle of parking and improve the overall travel experience. Customers will no longer have to walk back and forth to a pay station, wait in line to pay for parking, or search for coins, cash, or credit cards. In addition, the Parkmobile technology allows consumers to add time remotely, eliminating the need to predict the length of stay or return to feed the meter. The NYC Department of Transportation and the mayor’s office are developing the app in collaboration with Parkmobile. Serving more than 2,000 locations, including

municipalities, universities, commercial operators, and transit facilities throughout the country, Atlanta-based Parkmobile is the largest provider of mobile payments for on and off-street parking and mobility-related services in the U.S. All 14,000 New York City parking pay station meters will have decals affixed to them in addition to street signage indicating to drivers the service is available. To use the new system, customers will simply download the app and register for free; for those without a smartphone, registration is also available over the phone. Once registered, they can use the mobile app, or Internet, or call toll free to start and pay for parking. After setting up their accounts, customers can immediately begin using the system with their registered mobile devices. Enforcement officers will be able to see that a motorist has paid for parking using a wireless handheld device. Mobile app users may choose to receive alerts and reminders 15 minutes prior to expiration of their parking session. Time limits on meters as well as all parking rules/reg-

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

ulations still apply, and the app will not allow users to purchase more time than allotted by the meters. “We are thrilled to partner with the New York City DOT to improve the lives of motorists traveling in the city by delivering easier, more convenient, and more flexible parking solutions,” says Jon Ziglar, Parkmobile’s CEO. “Parkmobile has been selected as the exclusive mobile parking payment provider for 35 of the top 100 cities in the U.S., making the Parkmobile network the most expansive in the country. The breadth of our network, including onstreet and off-street parking, universities, municipal transit decks, airports, and event venues, enables motorists to travel the country and enjoy the same convenience wherever they go.” The mobile payment solution is an added payment option and is intended to complement existing parking payment options. All existing forms of payment (credit and debit cards, cash, coins) will still be valid for meter use.

ZIPBY LLC NAMES PRESIDENT, ENTERS U.S. MARKET Greg Parzych was recently named president of ZipBy LLC, a subsidiary of TMA Tech Pty Limited, a market leader providing equipment to the Australian parking industry. Opening the North American branch in Sudbury, Mass., ZipBy allows users to enter, exit, and pay for parking in a completely touchless, ticketless, and hands-free environment. A subsidiary of TMA Group of Companies Limited, ZipBy is an integrated mobile application and management software designed to provide touchless access control for all parking environments internationally. ZipBy can be integrated into any existing parking

parking.org/tpp

system with additional modules related to pre-booking, scan to pay, session transfer, and other customer-based functions. Through the mobile application, available for free download via the Apple App Store and Google Play, users are prompted to enter their billing and credit card information upon initial profile registration. The user’s mobile device acts as a universal access pass, allowing him or her to bring that access to any vehicle and eliminating the need for any license plate registration. Parzych was previously president and CEO of MJP Global, and CEO of Q-Free TCS. He has more than 25 years of industry experience and is a graduate of Wilfrid Laurier University, Waterloo, Ontario.

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

COMMUNITY DIGEST

Sentry Control System Expands into Carolinas Sentry Control Systems recently ex-

SKIDATA parking access and revenue

space meters. With this expansion,

panded into North Carolina. Sentry

control equipment (PARCS), Frogpark-

Sentry becomes SKIDATA’s exclusive

installs and services many of the

ing sensors and analytic software,

distribution and servicing representa-

parking industry’s most popular and

INDECT parking guidance equipment,

tive in North Carolina.

advanced technologies, including

and Global Parking Solutions multi-

“Sentry has always been active throughout the Mid-Atlantic states, and our expansion into North Carolina demonstrates our growing success in the region,” says Michael Flanagan, executive vice president of sales at Sentry Control Systems. “When communities experience increased development and growth, they often face new parking challenges, including difficulty managing parking assets, increased congestion on local streets, and a variety of environmental challenges. Sentry’s parking technologies provide parking owners a variety of solutions to combat these parking challenges and continue to provide better customer service to drivers while increasing the efficiency and profitability of their parking operations.” As part of its expansion into North Carolina, Sentry Control Systems will service SKIDATA PARCS equipment that was sold and installed by Innovative Parking Concepts. Innovative Parking Concepts is transferring the sales and servicing of its parking technology lines in North Carolina to focus on its core business of marketing and servicing electric vehicle charging equipment. “Sentry Control Systems is one of the world’s best-known and most successful parking technology companies, and no one could better manage our customers’ parking technology needs,” says Jeff Vandeford of Innovative Parking Concepts.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

Redefining Parking

IPI SHOW

BOOTH 1821

COMMUNITY DIGEST

parkbytext™ Launches Cashless Parking In Portland, Maine parkibytext and Portland car park operators Unified Parking Partners have together rolled out the parkiytext cashless parking service in Portland, Maine. Customers can pay for their parking by SMS, App, the parkbytext™ Customer Care team or online in 17 car lots in the Downtown, Old Port, and East End areas of the city. Jim Moore, parkbytext CEO, says, “We are delighted to launch the first cashless parking service in Portland, Maine. Our dedicated IT team has developed time-zone capability in our proprietary system which is enabling our continued U.S. expansion. We are very much looking forward to this partnership with Unified Parking Partners and offering the benefits of parkbytext to consumers in Portland”. Asher Champell, Unified Parking Partners district manager, says, “This is a great time for Unified Parking Partners to bring smartphone parking to Portland as our customers are becoming more and more reliant on these technologies. It is a natural progression within the industry and we are always looking to give our customers the best possible service options. “We are very proud to be the first operator offering cashless parking in Portland and we are excited for the relationship that we have begun with parkbytext”.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

ParkWhiz Partners with Ford

ParkWhiz will integrate with Ford’s revolutionary new FordPass app, bringing the convenience of booking advanced parking to FordPass members. FordPass will feature ParkWhiz as one of its startup companies, providing a suite of transportation services, including smart parking. Introduced at the 2016 Detroit Auto Show, FordPass aims to make millions of global consumers’ lives easier and more enjoyable through services that optimize time, reduce stress, and save money. “As the connected-car and consumer-transportation spaces continue growing, it’s no surprise that consumers will want to take advantage of all that FordPass offers,” says ParkWhiz Co-Founder and CEO Aashish Dalal. “At ParkWhiz, we’re committed to making parking as easy and convenient for our users as possible by creating a seamless experience and allowing them to book and pay for their parking as they reach their destination. The FordPass integration enables us to extend our reach and be part of a truly inspiring and innovative initiative that will positively change the consumer-transportation industry.”

COMMUNITY DIGEST

Parking Sense Arrives at Galleria Towers in Dallas Parking Sense recently partnered with the world’s largest real estate investment manager, CBRE Group, to install its product at the Galleria Towers in Dallas, Texas—a three-building, 1.4 million-square-foot, Class A office complex. Parking Sense’s EasyGuide Single Space Parking Guidance was developed by Paul Collins, best known as the inventor of MeterEye (later renamed Car Parking Technologies and then Smart Parking), a system that revolutionized the concept of electronic parking guidance. The Galleria Towers has been investigating parking guidance options for more than a year. The Parking Sense installation will comprise 4,300 parking spaces fitted with EasyGuide overhead LED indicators as well as a Web-based management and reporting backend and a leading-edge phone app and payment portal. CBRE Global Investors purchased the Galleria Towers in September 2015. CBRE is a global real estate investment management firm with $88.4 billion in assets under management as of June 30,

2015. The firm sponsors programs across the risk-return spectrum for investors worldwide. “CBRE is a global leader in property innovation and design,” says Parking Sense Global Chief Operating Officer Jake Bezzant. “Parking Sense continues to show the parking technology world the way forward, and the Galleria in Dallas is yet another example of how our team is changing the face of parking across the globe.”

QATAR HOSTS SMART PARKING CONFERENCE Qatar will host its first conference dedicated to the design, development, and management of parking facilities in that country, April 18–19. Congestion and parking are major challenges for Qatar, presenting opportunities for the parking industry to provide solutions for existing infrastructure and for future developments. The Smart Parking Qatar 2016 Conference will incorporate case studies and quality speakers from relevant government agencies and other stakeholders from Qatar, as well as from across the region and abroad, to discuss the wide variety of ongoing and upcoming projects in Qatar to further develop the country’s parking facilities. As the population in Qatar continues to grow and the number of large-scale events held in the country also continues to increase, the requirement for adequate car parks and parking facilities is in-

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

creasing exponentially. This demand for increased parking facilities requires careful urban master planning and design, but new technologies also offer opportunities for better management, optimization, and revenue generation for building owners, community managers, local governments, and other car park operators. Smart Parking Qatar 2016 Conference will bring together the designers, contractors, technology providers, building and community owners, event organizers, and other car park and parking facility operators to explore the design and construction considerations of car parks and parking facilities, as well as the new smart technologies in this sector. For more information or to register, visit smartparkingqatar. com. To learn about sponsorships and advertising, contact lara.makdessi@acm-events.com.

“Wait...you can upgrade my coin-only meter into a wireless smart meter with a sensor for only $325?!?” At CivicSmart, we engineer solutions that redeﬁne the very notion of smart parking. For the last few years, “smart parking” has meant replacing your current meter equipment with new, more expensive equipment, even if your current equipment was operating just ﬁne. The higher equipment cost and large credit card transaction fees meant that most cities without meter rates above $1 an hour have been stuck on the sidelines while “smart parking” remains a distant dream.

CivicSmart has changed that. If you are one of the 1,000+ cities still using 1 million legacy Duncan Eagle 2100 or Eagle CK coin-only single-space parking meters, your smart parking dream has finally become a reality. CivicSmart has introduced the CSpark (pronounced “spark”) – a wireless module that attaches to your existing Duncan single-space meter, integrates with our highly accurate wireless pole-mount sensor, and instantly transforms your coin-only meter into a “smart meter” that will: + Increase motorist payment options by accepting mobile payments and displaying paid-time on your meters in real-time + No need to buy wireless handhelds or smartphones – enforcement officers (and motorists) can see paid time directly on the meter! + Shift the costs and liabilities of credit card processing to your mobile payment provider + Avoid the cost and worry of PCI and EMV compliance + Promote local businesses by giving motorists real-time, on-street parking availability information through wayfinding apps and then giving them courtesy meter time when they arrive + Improve meter up-time by supplying operations personnel with real-time meter outage updates + Audit and protect meter collections by reporting every coin payment in real-time + Pay for itself by zeroing out and reselling time when vehicles leave with time remaining + Inform parking program managers and policy makers through real-time and historical data on occupancy, payment, and meter performance metrics + Extend the useful life of your existing meter investment

And the smartest thing about the CSpark may be its price. You can get all of the beneﬁts of a smart meter and a vehicle detection sensor for only $325 plus a small monthly fee.

That’s not just smart parking, that’s ”CivicSmart Parking.”

Parking Redefined. Visit Us: www.CivicSmart.com Write Us: Info@CivicSmart.com Call Us: (414) 877-5481

PARKING CONSULTANTS

DESMAN

Design Management National Parking Specialists Architects Structural Engineers Parking Consultants Planners Transportation Restoration Engineers

▪ Parking Structure Planning & Design ▪ Studies & Operations Consulting ▪ Restoration Engineering ▪ Structural Engineering

800-FYI-PARK carlwalker.com

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

Boston Chicago Cleveland Denver Ft Lauderdale Hartford New York Pittsburgh Washington, D.C.

Green Parking Consulting

Providing Parking Solutions for Over 40 Years

w w w. D ES M A N . co m

Let’s collaborate to achieve your parking goals

• Design

• Consulting

• Restoration

• Studies Philadelphia, PA n 215-564-6464 n www.chancemanagement.com Parking

800.860.1570 l www.walkerparking.com

Transportation

Access Management

Parking engineered to your needs

Jacob Gonzalez, P.E. 800.364.7300 WA LT E R P M O O R E . c o m

parking.org/tpp

Project Management Design Parking Consulting Structural Engineering Diagnostics

Traffic Engineering Civil Engineering Intelligent Transportation Systems

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

ADVERTISERS INDEX ABM Industries. . . . . . . . . . . . . . . . . . . . . . . . . . .25 www.abm.com/aviation | 866.723.1244

GAI Tronics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 gai-tronics.com | 800.492.1212

Scheidt & Bachmann. . . . . . . . . . . . . . . . . . . . . .55 scheidt-bachmann.com | 781.262.6667

Aims (EDC Corporation). . . . . . . . . . . . . . . . . . . . 5 aimsparking.com | 800.886.6316

Global Parking Solutions. . . . . . . . . . . . . . . . . . 17 globalparkingsolutions.com | 215.399.1475

Smarking, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . .68 http://smarking.net | 781.262.6667

All Traffic Solutions. . . . . . . . . . . . . . . . . . . . . . .61 alltrafficsolutions.com | 866.366.6602

Hรถrmann. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 hormann-flexon.com | 800.365.3667

Southland Printing . . . . . . . . . . . . . . . . . . . . . . . . . 1 southlandprinting.com | 800.241.8662

Amano McGann. . . . . . . . . . . . . . . . . . . . . . . . . . .19 amanomcgann.com | 612.331.2020

IntegraPark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C3 Integrapark.com | 888.852.9993

Suzo Happ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 suzohapp.com | 847.593.6161

Carl Walker, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . .72 carlwalker.com | 800.FYI.PARK

IPS Group Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . C2 ipsgroupinc.com | 858.404.0607

T2 Systems. . . . . . . . . . . . . . . . . . . . . 29, 41, 43, 45 T2systems.com | 800.434.1502

Carlo Gavazzi, Inc. . . . . . . . . . . . . . . . . . . . . . . . .47 gavazzionline.com/parking | 847.465.6100

Kimley-Horn and Associates, Inc.. . . . . . .13, 73 kimley-horn.com/parking | 919.677.2090

Tannery Creek Systems, Inc.. . . . . . . . . . . . . . .57 autochalk.com | 905.738.1406

CHANCE Management Advisors. . . . . . . . . . .73 chancemanagement.com | 215.564.6464

Parking Soft. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 parkingsoft.com | 877.884.7275

TIBA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 www.tibaparking.com | 720.477.6073

Civic Smart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 civicsmart.com | 414.877.5481

POM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7, 51 pom.com | 479.968.2880

Timothy Haahs & Associates, Inc. . . . . . 59, 72 imhaahs.com | 484.342.0200

DESMAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 desman.com | 877.337.6260

Relevant Solutions. . . . . . . . . . . . . . . . . . . . . . . .53 relevantsolutions.com | 858.578.7887

Toledo Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . C4 toledoticket.com | 800.533.6620

Digital Printing Systems. . . . . . . . . . . . . . . . . . . 11 dpstickets.com | 626.334.124

Rich & Associates, Inc.. . . . . . . . . . . . . . . . . . . .72 richassoc.com | 248.353.5080

Walker Parking Consultants. . . . . . . . . . . . . . .73 walkerparking.com | 800.860.1579

FAAC International, Inc. (Formerly Magnetic Automation Corp.). . . . .33 ac-magnetic.com/usa | 321.252.4840

Rydin Decal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 rydin.com | 800.448.1991

WALTER P MOORE. . . . . . . . . . . . . . . . . . . . . . . .73 walterpmoore.com | 800.364.7300

PARKING BREAK

JIM BASS is landside operations manager at the Bill and Hillary Clinton National Airport, Little Rock, Ark. He can be reached at jbass@fly-lit.com or 501.537.7354.

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

NEW AND RENEWING IPI MEMBERS ACADEMIC

California State University at Fullerton Kristen Jasko Illinois State University Julie North Louisiana State University, Baton Rouge Jeffrey Campbell North Dakota State University Brit Stevens Northern Virginia Community College Cory Thompson Prairie View A&M University Kimberly Dickey Temple University Office of Parking Services Karen Sherlock University of Calgary Susan Austen University of California, Irvine Ron Fleming University of California, Riverside Irma Henderson University of Chicago Beth Tindel University of Houston Robert Browand University of Maryland, College Park Deshaun Steele University of Nebraska, Lincoln Daniel Carpenter University of Texas at Dallas Paul Smith University of Texas At San Antonio Clay Haverland University of Vermont James Barr

AIRPORT

Nashville International Airport Jennifer Swallows Phoenix Sky Harbor International Airport Elizabeth Terrazas Portland International Airport Michael Huggins University of Hawaii at Manoa Ashley Mitani

COMMERCIAL OPERATIONS

Central Parking System Peru Roger Urbina Columbus Convention Center/ SMG Scott Keeton LAZ Parking Ltd. Alan Lazowski Liban Park Joe Zakkour parking.org/tpp

Nortech International (Pty) Ltd. Gerrit Loubser The Parking Spot Kevin Shrier Utah Property Management Associates, LLC Jeffrey Shaw

CONSULTANT

20/20 Parking Consultants, LLC James Maglothin Federal Realty Investment Trust Deirdre Johnson Green Courte Partners, LLC Leslie Bogner Hudson and Associates, LLC Shelia Hudson SEH-Short Elliot Hendrickson, Inc. Gregory Finstad THP Limited, Inc. Christopher Przywara TsingHua Planning & Design Inst. Wang Jie

CORPORATE

Corporation of Hamilton Frederick Richardson Winpark Liliana Rambo

HOSPITAL-MEDICAL CENTER

Mission Hospitals Garrett Male Texas Medical Center Diane Barber Yale New Haven Hospital Rodney Slaughter

PUBLIC

Allentown Parking Authority Tamara Dolan Auckland Transport Scott Ebbett City & County of San Francisco Ted Graff City of Aurora Robert Ferrin City of Baltimore Yolanda Cason City of Berkeley Danette Perry City of Colorado Springs Gregory Warnke City of Coralville Vicky Robrock City of Eugene Jeff Petry City of Fayetteville, AR Darrin Wright City Of Little Rock Arkansas Jack Wrenn

City of Milwaukee Thomas Woznick City of Minneapolis Jon Wertjes City of Olympia Karen Kenneson City of Portland, Maine John Peverada City of Rochester, New York Laura Miller City of Santa Rosa Kim Nadeau City of Sarasota Mark Lyons City of Saskatoon Elan Ballantyne City of Savannah Veleeta McDonald City of Virginia Beach Robert Fries City of West Palm Beach Chris Zachritz County of Alameda GSA Angel Gonzales Edmonton Northlands Drew Gunson Ocean Center Parking Garage Hunter Hughes Pittsburgh Parking Authority David Onorato Provo City Gary McGinn South Orange Parking Authority Mark Hartwyk Town of Chapel Hill Brenda Jones

RETIRED-TRANSITIONAL

ParkingWorks Consulting, LLC Lee Bourque

STUDENT-SCHOLAR

Georgia State University Stewart Oliver

SUPPLIER

Ask Partek Solutions, Inc. Mark Rubin Automatic Systems America Inc. David Enderle CAME Americas Automation, LLC Winslow Wise CI Tech Components AG Christian Kraettli CityLift Parking Melissa Kakuk Control Module Industries EVSE LLC Daniel Shanahan Cubic Transportation Systems, Inc. Todd Nevill

Desa Australia Pty Ltd Dennis Middleton Designa Access Corporation Robert Kane Entrance Controls Hawaii, Inc. Marc Sakamoto GAI-Tronics Corporation Richard Rauenzahn Heartland Payment Systems Greg Hall Hectronic USA Corp Steve Snyder Indect USA Corporation Dale Fowler Kapturrit Scott Lee Nagle Energy Solutions LLC Francis Nagle Nobel Weather Associates Shane Belvin ParkCloud Mark Pegler Parking Today John Van Horn INRIX Mark Braibanti ParkWhiz Inc Dean Bravos Passport Khristian Gutierrez PayByPhone Technologies, Inc. Chris Morisawa Relevant Solutions (INTEC) Michael Adelman Robert Bosch LLC Golda Bansal Sentry Control Systems, Inc. Timothy Flanagan Sentry Protection Products James Ryan Service Tracking Systems Emily Babich SpotHero Mark Lawrence TIS INC Sun Park TransCore, Inc. Susan McDermott VenTek International Gary Catt Xerox Ellen Bell ZipBy LLC Greg Parzych

TRANSITTRANSPORTATION

Washington Metropolitan Area Transit Authority Belinda Barrett

APRIL 2016 | INTERNATIONAL PARKING INSTITUTE

CALENDAR OF EVENTS

Highlighted are IPI and IPI Allied State and Regional Association Events

2016 April 5–8

May 16

August 15

Intertraffic Amsterdam Amsterdam, the Netherlands intertraffic.com/amsterdam

APO Site Reviewer Training Nashville, Tenn. parking.org

April 10-13

May 16

IPI Course Media Training Seminar Washington, D.C. parking.org

Big Ten & Friends University Parking and Transportation Conference College Park, Md. transportation.umd.edu/b1gconference

Green Garage Assessor Training Nashville, Tenn. parking.org

April 11–14

CAPP Course: UVA Business Management Nashville, Tenn. parking.org

Texas Parking & Transportation Association Conference and Tradeshow Texas A&M University texasparking.org

April 13 IPI Webinar Parking as a Profession: Preparing for the Future parking.org/webinars

April 18-19 Smart Parking Qatar Conference Doha, Qatar smartparkingqatar.com

April 27–29 Parking Association of Georgia Conference Jekyll Island, Ga. parkingassociationofgeorgia.com

April 29 Parking Association of the Virginias Spring Training Workshop Fredericksburg, Va. pavonline.org

May 4 IPI Webinar Unlocking the Power of Data (Using GIS) parking.org/webinars

May 5-6 Pennsylvania Parking Association Annual Spring Training Lancaster, Pa. paparking.org

May 16–19

May 17–19

August 17 IPI Webinar Suicide in Parking Facilities parking.org/webinars

September 14 IPI Webinar From Asphalt to Green Infrastructure (Surface Parking) parking.org/webinars

CAPP Course: Behind the Fine Print: A Blueprint to Parking Management, Operations, and Regulations Nashville, Tenn. parking.org

September 26–27

May 17–20

September 28–30

2016 IPI Conference & Expo Nashville, Tenn. ipiconference.parking.org

Carolinas Parking Association 2016 Conference & Trade Show Greenville, S.C. carolinasparking.org

June 15 IPI Webinar User-Based Parking Structure Design parking.org/webinars

June 26–29 World Parking Symposium Vancouver, Canada worldparkingsymposium.ca

July 12–14 National Center for Spectator Sports Safety and Security Conference Phoenix, Ariz. ncs4.com

July 13 IPI Webinar Media Masters parking.org/webinars

July 13-15 Pacific Intermountain Parking & Transportation Association Conference Denver, Colo. pipta.org

INTERNATIONAL PARKING INSTITUTE | APRIL 2016

IPI Course: Parking Design, Maintenance, and Rehabilitation Anaheim, Calif. parking.org

October 19 IPI Webinar Cracking the Code to Sustaining a Customer Service Culture parking.org/webinars

November 8–10 Parking Australia Convention & Exhibition Perth, Australia pace2016.com.au

November 16 IPI Webinar The Path to APO parking.org/webinars

December 14 IPI Webinar Parking Enforcement for Frontline parking.org/webinars

Take command of your parking empire – anytime, anywhere – with Rome. With the new cloud-based Rome application, you can review real-time data from multiple revenue control systems – anywhere you have an internet connection. Rome automatically feeds revenue data from the garage to your general ledger and provides 24x7 access to unmatched analysis and reporting capabilities. In other words, Rome makes your old way of working ancient history.

www.IntegraPark.com

Toledo Ticket offers the widest variety of efficient and flexible ticketing solutions designed to keep your business running smoothly. With consecutive numbering, bar codes, QR codes, RFID, magnetic stripes, along with full-color printing, a range of colors and sizes, exceptional turnaround time and competitive pricing, you’ll find our solutions the perfect fit for your unique needs. Toledo Ticket....You’re In!

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APRIL 2016 The Parking Professional ● 2016 CONFERENCE & EXPO ● DELIVERING GREAT CUSTOMER SERVICE ● BUILDING A PARKING PROGRAM ● WRITING BETTER RFPs ● COMPLETE EXPO GUIDE ● SOCIAL MEDIA AND EMPLOYMENT