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12 Point Procedure For How To Handle Customer Complaints For Personal Trainers
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What do you do when faced with a disgruntled client? It's going to happen eventually if it hasn't yet. While you may think that disgruntled client is being unreasonable, the truth is that he had expectations that you might not have been able to meet. 12 Point Procedure For How To Handle Customer Complaints For Personal Trainers
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When the disgruntled customer gets in your face, you might be thinking back on every interaction with him. Did you make any promises you couldn't meet? Did you sell him on anything that you knew, deep down, would be ineffective or do more harm than good? Is he still clinging to the idea that he can lose weight with only a token amount of effort despite everything you told him? 12 Point Procedure For How To Handle Customer Complaints For Personal Trainers
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If this is happening, you are actually lucky because it's not unheard of for unhappy clients to stomp out of somebody's gym and tell everybody but the trainer about what went wrong, and most people will just hear their side of the story. When they're still talking to you about their concerns, you still have time to handle their complaints in a meaningful way.
12 Point Procedure For How To Handle Customer Complaints For Personal Trainers
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With this twelve-step process, the disgruntled customer can still become a loyal client when you know how to handle customer complaints (◄ read the full article here).
READ THE FULL ARTICLE
12 Point Procedure For How To Handle Customer Complaints For Personal Trainers
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Dealing with a disgruntled client is never fun. However, this is all a part of knowing how to keep clients happy and is especially important to know how to do if you intend to start your own fitness facility. READ THE FULL ARTICLE
12 Point Procedure For How To Handle Customer Complaints For Personal Trainers
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