Carol Stream Park District Community Needs Assessment Summary 2017

r u o y s i s i h T . t c i r t s i D k Par

s d e e N y t i n u m m o C y r a m m u S t n e Assessm 17 August 20

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Project Overview The Carol Stream Park District and the Office of Recreation and Park Resources (ORPR), University of Illinois at UrbanaChampaign, worked together to develop and administer a community-wide needs assessment recreation survey. The purpose of the survey was to assess the residents’ participation and satisfaction rates for the Carol Stream Park District’s parks, programs, and facilities. The results of the survey seek to provide the Carol Stream Park District with accurate information that can be used in the short-term and long-range planning efforts of the District.

A stratified sample of Carol Stream Park District households received the six-page mail-back survey. Information within the survey included participation rates, satisfaction with services, marketing preferences, facility maintenance and care, and general opinions. The ORPR worked closely with the Carol Stream Park District in developing the survey to ensure the needs of the community were addressed.

m m e n ts w e re H u n d re d s o f c o d s a ss e ss m e n t nee re c e iv e d in th is g h te d in g re e n su r v e y. H ig h li th a t su m u p ts n e m m o c w fe a re a t w e d o h e re w h y w e d o w h a P a rk D is tr ic t. eam a t th e C a ro l S tr

2

Community Needs Assessment Summary - August 2017

Carol Stream Park District commissioners, administrators and staff met with the ORPR project team to identify the specific purpose of the community survey in order to obtain a clear planning direction for the future recreational services within the community. In an effort to collect background information on current issues, anticipated needs and future trends impacting the Carol Stream Park District, individual and focus group interviews with community leaders and partners were also conducted by members of the ORPR project team in early March of 2017. Those answers and comments were incorporated into the survey results.

Following is a summary of survey results based on the number of people who answered the question. Questions and answers about factors representative of internal operations not affecting the community have been removed from this summary because of length. To review entire survey results, you may request a copy by emailing info@csparks.org or by calling 630-784-6100.

Household Participation in Previous Year v a ri e ty o f e th d e y jo n e e v We h a p a rk d is tr ic t e th y b d re e ff o p ro g ra m s rs . th ro u g h th e y e a

Household Participation in in Previous year Household Participation Previous year Yes (at least one visit) No (no visits) Yes (at least one visit) No (no visits) Fitness Center Fitness Center Indoor Facilities Indoor Facilities

60% 60%

43% 43%

57% 57%

Indoor Pool Indoor Pool

32% 32%

68% 68%

Mini Golf Mini Golf

31% 31%

69% 69%

Outdoor Athletic Fields/Courts Outdoor Athletic Fields/Courts Outdoor Pool Outdoor Pool Parks Parks Playgrounds Playgrounds

33% 33%

67% 67%

38% 38%

62% 62% 69% 69%

55% 55%

31% 31% 45% 45%

Programs Programs

48% 48%

52% 52%

Special Events Special Events

47% 47%

53% 53%

Walking Pathways/Trails Walking Pathways/Trails

3

40% 40%

74% 74%

Community Needs Assessment Summary - August 2017

26% 26%

n e ss C e n te r it F w ie V in ta n T h e Fo u n d fa c il it ie s a s e ss la c ss e n a n d f it rt s o f m y li fe . a p t n a rt o p im a re v e r y T hank you.

Participation Frequency Among Active Users Participation Frequency AmongAmong Active Users Participation Frequency Active Users > 25 times

11-25 times 11-25 6-10 times > 25 times times

Fitness CenterFitness Center

59%

Indoor Facilities Indoor Facilities36%

6% Golf Mini

Outdoor Athletic Fields/Courts Outdoor Athletic Fields/Courts34%

Parks

Parks36%

36%

Playgrounds Playgrounds34%

Programs

19% Programs

Special EventsSpecial12% Events

4

15%12%

17%29%

54%

87%

41%

Community Needs Assessment Summary - August 2017

18%

45%

25% 18%

17% 20%

15%

32%

45%

18% 21%

21%

12%

Walking Pathways/Trails Walking Pathways/Trails 41%

16%32%

15%

34% 20%

12% 19%

50%

92%

15% 18%

18% 22%

19%

32%

50%

16% 18%

34% 18%

Outdoor PoolOutdoor22% Pool

13%32%

13%

92%

6%

8% 13% 19%8%

13% 19%

13% 18%

18% 19%

1-5 times

13%

59%

36% 19%

Indoor Pool Indoor19% Pool

Mini Golf

1-5times times 6-10

25%

29%

54%

87%

11% 18%

30% 11%

30%

How Residents Want to Receive Program Guide Living in an increasingly digital environment, we were surprised

e m u c h u se o f k a m ’t n o d I h g A lt h o u I a lw a y s re a d s, continue to receive the seasonal program guide, so we will ie it il c fa rk a e th e p e p ro g ra m g u id th continue to mail the guide. The guide is also posted online at h g u ro th t h st ra ig d re a m o f w h a t d n csparks.org each season and referenced on the website home a s e m o c it wh e n f. page blog, monthly e-news and social media accounts.

How Respondents Want to Receive Program k e to b e p a rt o I’ d liGuide with the majority of residents surveyed that would like to

Do not print; send postcards/emails notifying residents that guide is available online 16%

Print shorter guide & send to all households; details on website 13% Continue to mail guide to every home 51%

Other 8%

5

Same guide but print fewer & mail only to those who request 12%

Living in an increasingly digital environment, we were surprised with the majority of residents surveyed that wouldCommunity like to continue to receive the seasonal program guide, so we will continue to mail the guide.

Needs Assessment Summary - August 2017 The guide is also posted online at csparks.org each season and referenced on web blog, monthly e-news and social media accounts.

How Residents Prefer to Hear About Carol Stream Park District Offerings Email is frequently used to inform active park district households of special events, sports deadlines, promotions and sales, and other information.

Sign up for email at csparks.org to stay informed. We will continue to mail the seasonal activity guide and keep up with the more popular modes of

How Respondents Prefer to Hear About Carol Stream Park District Offerings

communication as indicated in this survey.

Email

57%

Mailed Seasonal Program Guide

53%

Park District Website

46%

Flyers/Signs at Park District Facilities

36%

Outdoor Electric Sign

31%

Social Media

22%

Local Newspaper

19%

From Friends and Neighbors

11%

TV/Monitors in Facility

10%

Text Messages

7%

School E-Bag

7%

From Park District Staff

7%

Other

2% 0%

10%

20%

30%

40%

50%

Percent of respondents who chose this option

6

Email is frequently used to inform active park district households of special events, sports deadlines, Community Needs Assessment Summary - August 2017 promotions and sales, and other information. Sign up for email at csparks.org to stay informed. We will continue to mail the seasonal activity guide and keep up with the more popular modes of

60%

How Residents Prefer to Register for Programs & Services Customer service has always been a strong function of the park district. With facility service desks open all day weekdays and on weekends, visitors encounter friendly faces. A phone call to the main service desk number of 630-784-6100 during operating hours is answered by a person and rarely goes to voicemail.

In 2016 we implemented a new, mobile-friendly registration system that makes online registration a smoother process. We encourage use of the online system and are pleased with the survey results.

By fax

By mail

In person

Online

1%

y w e ll k e p t. r e v re a s rk a p The e r y th in g th e v e e z li ti u ’t n o Id rs b u t I k n o w e ff o t ic tr is d p a rk c h il d re n a n d e v a h t a th s d n fr ie a t d o a n d th e y th n re d il h c d n g ra e p ro g ra m s How Respondents Prefer toa reRegister sa ti sf ie d w it h th o w p e o p le o kn a n d p a rk s. I a ls e h e re fo r for Programs & Services th a t h a v e c o m r d is tr ic ts o th e a c ti v it ie s fr o m t w h a t a n ic e en a n d th e y c o m m w e h a v e . p a rk d is tr ic t 9%

54%

71%

Customer service has always been a strong suit of the park district. With facilities service desks open all day weekdays and on weekends, visitors encounter friendly faces. A phone call to the main service desk number of 630-784-6100 during operating hours is answered by a person and rarely goes to voicemail.

7

In 2016 we implemented a new, mobile-friendly registration system that makes online registration a Community Assessment Summary smoother process.

WeNeeds encourage use of the- August online2017 system and are pleased with the survey results.

Satisfaction Summary p re ss e d w it h im d n a d ie sf ti O v e rl y sa a rk D is tr ic t.

C a ro l S tr e a m P

The majority of survey residents are satisfied or very satisfied with park district programs, parks and facilities, maintenance and care, and commissioners and staff.

Satisfaction SummarySummary Satisfaction

Satisfied/Very Satisfied Neutral Satisfied/Very Satisfied

Programs

Programs

Parks and Facilities Parks and Facilities

Dissatisfied/Very Dissatisfied Neutral Dissatisfied/Very Dissatisfied

70%

74%

Maintenance and Care Maintenance and Care

78%

Staff and Elected Officials Staff and Elected Officials

78%

70%

74%

78%

78%

25%

22%

5%

4%

18%

4%

18%

4%

25%

22%

5%

4%

18%

4%

18%

4%

The majority of survey respondents are satisfied or very satisfied with park district programs, parks and The majority of survey respondents are satisfied or very satisfied with park district programs, parks and facilities, maintenance and care, and commissioners and staff. facilities, maintenance and care, and commissioners and staff.

8

Community Needs Assessment Summary - August 2017

Program Satisfaction The majority of residents surveyed are satisfied or very satisfied with park district programs.

ig h ly im p re ss e d h m a I , ll ra e v O is tr ic t. We h a d d rk a p e th h it t w g o u t o f st a te a in v o m d re e d si an co n c o u ld n o t f in d I d n a t in o p e ke on p a rk d is tr ic t li a d a h t a th a e a re It ’s a n a w e so m . m a e tr S l ro a C m m u n it y. p a rt o f th is c o

Program Satisfaction Program Satisfaction

Satisfied/Very Satisfied

Neutral Dissatisfied/Very Dissatisfied Satisfied/Very Satisfied Neutral

Dissatisfied/Very Dissatisfied

ActivKids Before and After School Care 76% 14% 10% ActivKids Before and After School Care 76% Adult Sports Programs 77% 15% 8% Adult Sports Programs 77%2% Adult Educational Programs 61% 37% Adult Educational Programs 61% Awesome Adventure Summer Camp 68% 24% 8% Awesome Adventure Summer Camp 68% Days and Times of Programs and Activities 57% 29% 14% Days and Times of Programs and Activities 57% Dolphins Swim Team 77% 23% Dolphins Swim Team 77%2% Forever Young Events and Trips 63% 35% Forever Young Events and Trips 63% Fountain View Fitness Group Classes 69% 19% 12% Fountain View Fitness Group Classes 69% Fountain View Fitness Personal Training 56% 28% 16% Fountain View Fitness Personal Training 56% Gymnastics Program / Springers Team 61% 29% 10% Gymnastics Program / Springers Team 61% Nature Programs 60% 40% Nature Programs 60% Preschool and Early Childhood Programs 87% 13% Preschool and Early Childhood Programs 87% Special Events / Family Events 82% 18% Special Events / Family Events 82% Swim Lessons 51% 21% 27% Swim Lessons 51% Variety of Programing Offered 70% 25% 6% Variety of Programing Offered 70% Youth Athletic Programs and Leagues 70% 18% 12% Youth Athletic Programs and Leagues 70% Youth Cultural Arts Programs 50% 36% 14% Youth Cultural Arts Programs 50% Youth Dance Program 77% 13% 10% Youth Dance Program 77% Youth Educational Programs 56% 37% 7% Youth Educational Programs 56% Youth Sports Camps 58% 30% 11% Youth Sports Camps 58% Youth Theater Program 73% 23% 5% Youth Theater Program 73% Overall Satisfaction with Programs 70% 25% 5% Overall Satisfaction with Programs 70% 9

14

1

37%

24% 29%

35%

19% 28% 29%

40%

21%

25

18% 36%

1 37% 30%

2

25

Community Needs Assessment Summary - August 2017

The majority of survey respondents are satisfied or very satisfied with the majority of park district The majority of survey respondents are satisfied or very satisfied with the majority of park dis

Parks and Facilities Satisfaction

Parks Satisfied/Very and Facilities Satisfied NeutralSatisfaction Dissatisfied/Very Dissatisfied The majority of residents surveyed are satisfied or very

19% o u13% e p ro u d o f b ld sh s y u g Yo u We a re so g la d . y sl u o ri Parks and Facilities Satisfaction se s, e y o u rs e lv m as our home. a e tr S l Coral Cove Water Park 81% 16% 3% ro a C d e p ic k w eDissatisfied Satisfied/Very Satisfied Neutral Dissatisfied/Very e rs a ro u n d th e w lo f d il w e th Coyote Crossing Mini Golf 76% 21% d Oh an Parks and Facilities Satisfaction e a n d a g re a t m so e w a re a s Elk Trail Recreation p o n d 19%30% 13% o l a n d so n a tu re Armstrong ParkCenter Fields 70% 68% Parks and Facilities Satisfaction o n tr Satisfied/Very Satisfied Neutral Dissatisfied/Very Dissatisfied id e a fo r f lo o d c th e G R E AT w o rk ! up ParksSatisfied and Facilities Satisfaction Satisfied/Very Neutral Dissatisfied/Very Dissatisfied fr ie n d ly. Ke e p Fountain View Fitness Center Coral Cove Water Park Armstrong Park Fields

satisfied with park district facilities and parks.

68%

Parks and Facilities Satisfaction Parks and FacilitiesParks Satisfaction and Facilities Satisfaction

5% 81% 16% 3% Armstrong Park Fields 68%80% 19% 15% 13% Satisfied/Very Satisfied Neutral Dissatisfied/Very Dissatisfied Coyote CrossingPark MiniFields Golf 76% Armstrong 68% 19% 21%13% Satisfied/Very Satisfied Neutral Dissatisfied/Very Dissatisfied Fountain View Pool Elk Trail Recreation 77% 18% 5% 70% Coral Cove Indoor Water Park 81% 16% 3% Armstrong ParkCenter Fields 68% 19%30% 13% Satisfied/Very Satisfied Neutral Dissatisfied/Very Dissatisfied Fountain View Track 90% Neutral 19% 8%3% Dissatisfied/Very Dissatisfied Coyote Crossing MiniFields Golf Satisfied/Very Satisfied 76% 21% Coral CoveIndoor Water Park 81% 16% Armstrong Park 68% 13% Fountain View Recreation Center Fountain View Fitness 83% 15% 5% 80% 15% Elk Trail Recreation Center 70% Coyote Crossing Mini Golf 76% 21% Coral Cove Water Park 81% 16% Armstrong Park Fields 68% 19%30% 13%3% Armstrong Park Fields 68% Plots 74% 24% 3% Elk Trail Recreation Center 70% 30% Coyote Mini Golf CoralCrossing CoveGarden Water Park 76% 21% 81% 16% 3% Grass Athletic Fields Fountain View Indoor Pool 59%70% 24% 17% 77% 18% Fountain View Fitness Center 80% 15% Elk Trail Recreation Center Coyote Crossing Mini Golf 30% 76% 21% Coral Cove Water Park 81% 16% 5% 3% Coral Cove Water Park 81% Fountain View Indoor Track 90% 8% Fountain Fitness Center 80% 15% 5% Elk TrailView Recreation 70% 30% Coyote Crossing Mini Golf 76% 21% Coyote Crossing Mini Golf 76% Lakes and Fishing Fountain Recreation Center 69% 24% 83% 15%7% Fountain View Indoor Pool 77% 18% 5% Fountain Fitness 80% 15% 5% ElkView TrailView Recreation Center 70% 30% Elk Trail Recreation Center 70% McCaslin Park and Sports Complex Garden Plots 84% 15% 74% 24% 3% Fountain View Indoor Track 90% 8% Fountain View Indoor Pool 77% 18% Fountain View Fitness Center 80% 15% 5% Grass Athletic Fields Fountain View Recreation Center Fountain View Indoor Track Fountain View Indoor Pool Fountain View Fitness Center

59% 77% 83% 90% 80% Fountain View Fitness Center Plots 74% Fountain View Recreation Center 83% Fountain View Indoor Track Fountain ViewGarden Indoor Pool 90% 77% Picnic Lakes andShelters Fishing 76% 69% Grass Athletic Fields 59% Garden Plots 74% Fountain View Recreation Center Fountain View Indoor Track 83% 90% Fountain View Indoor Pool 77% Fountain View Indoor Pool Playgrounds McCaslin Park and Sports Complex 83% 84% Grass Athletic Fields 59%74% Garden Plots Fountain View Recreation Center 83% Fountain View Indoor Track 90% Fountain View Indoor Track Simkus Recreation Center 68% Lakes and Fishing 69% Grass Athletic Fields Garden Plots 59% 74% Fountain View Recreation Center 83% Fountain View Recreation Center McCaslin Park Grass andLakes Sports Complex and Fishing 69% Athletic Fields 59% Garden Plots 74%84% Garden Plots Picnic Shelters 76% McCaslin Park Grass andLakes Sports 84% andComplex Fishing 69% Athletic Fields 59% Grass Athletic Fields Playgrounds McCaslin Park andLakes Sports andComplex Fishing 84% 69%83% Simkus Recreation Center 68% Picnic Shelters 76% McCaslin Park andLakes Sports 84% andComplex Fishing 69% Lakes and Fishing Walking Paths at Armstrong Park 84% Playgrounds 83% Picnic Shelters 76% McCaslin Park and Sports Complex 84% McCaslin Park and Sports Complex Overall Satisfaction with Parks and Facilities 74% Simkus Recreation Center 68% Playgrounds 83% Picnic Shelters 76% Simkus Recreation Center Playgrounds Picnic Shelters

68% 83% 76%

24%

17% 15% 8% 18% 15% 5% 80% 24% 3% 15% 8% 18% 5%

20% 4% 7% 24% 24% 17% 24% 3% 15% 8% 18% 5% 77% 16% 15% 24% 17% 24% 15% 8%3% 90% 6% 24% 24% 25% 17%7% 24% 3% 15% 83% 15%7% 24% 24% 24%17% 3% 74% 20%17% 4% 15%7% 24% 24% 59% 15%7% 24% 16% 25% 6% 20%15%7% 4% 24% 69% 10% 7% 16% 20% 15%4% 84% 22% 4% 25% 16%6% 20% 4%

Walking Paths at Armstrong Park

10

Picnic Shelters 84% 68%83% Playgrounds 74% 68% Simkus Recreation Center 84%

76% 25%10% 6% 16%7% 83% 22% 6% 4% 25% 68% 10% 7%

Overall Satisfaction with Parks and Facilities 74% 22% 4% Walking Paths at Armstrong Parkor very satisfied with 84% district facilities and 10% 7% The majority of survey respondents are satisfied park parks.

10 Community Needs Assessment Summary - August 2017 Overall Satisfaction with Parks and Facilities Walking Paths at Armstrong Park

74% 84%

13% 16% 3% 21% 30% 15% 5% 18%

5% 8%

15% 24% 24%

3%

17% 24%

7% 15%

25% 16%6% 20% 4%

The majority of survey respondents are satisfied park and parks.

Simkus Recreation Centeror very satisfied with Playgrounds 68% 6% 83% district facilities25% 16% Picnic Shelters 76% 20% 4% WalkingSimkus Paths at Armstrong Park Recreation Center Playgrounds Overall Satisfaction with Parks and Facilities Simkus Recreation Center

19%

22% 4% 10% 7%

20%

4%

16% 25%

6%

Maintenance and Care Satisfaction The majority of residents surveyed are satisfied or very

p h a si z e h o w m e to d e e n e th Maintenance and Care Satisfaction I d o fe e l m il y to h a v e fa a s a re a facilities and parks. e w d nd p le a se Satisfied/Very Satisfied Neutral Dissatisfied/Very Dissatisfied q u ip p e d a n d sa fe a -e ll e w so m a n y c o m m u n it y. e th in s rk a p Maintenance and Care Satisfaction c le a n Athletic Courts satisfied with how we maintain and care for park district

82%

15%

Maintenance and Care Satisfaction 9% Satisfied/Very Satisfied NeutralCareDissatisfied/Very Dissatisfied Maintenance and Satisfaction Fitness Center andAthletic Locker Rooms 85%and Care Satisfaction 12% 4% Courts 82% 15% Maintenance Satisfied/Very Satisfied Exterior Appearance of Facilities

Neutral

Dissatisfied/Very Dissatisfied 90%

Satisfied/Very Satisfied GrassAthletic Athletic Fields Exterior Appearance of Facilities Courts

Neutral Dissatisfied/Very Dissatisfied 78% 12%15%10% 90%Neutral 9%Dissatisfied Satisfied/Very Satisfied Dissatisfied/Very 82%

Indoor Pool andAthletic Locker Rooms Fitness Center Courts Exterior Appearance of Facilities

77% 85% 82% 90% Athletic Courts Indoor Walking Track 91% Grass Fields 78% Exterior Appearance of Facilities Fitness Center and Athletic Locker Rooms 90% 85% Exterior Appearance of Facilities Interior Appearance of Facilities 88% Indoor Pool and Athletic Locker Rooms 77% Fitness Center Grass Fields 85% 78% Fitness Center and Locker Rooms Interior Cleanliness of Facilities Indoor Walking Track 91% Grass Fields Indoor Pool and Athletic Locker Rooms 78%87% 77% Grass Athletic Fields Natural Areas / No Mow Areas 78%88% Interior of Facilities IndoorAppearance Pool and Locker Rooms Indoor Walking Track 77% 91% Indoor Pool and Locker Rooms OpenWalking Area Upkeep 81% InteriorAppearance Cleanliness of Facilities 87% Indoor Track Interior 91% 88% Indoor Walking Track Outdoor Pool and Locker Rooms 72% NaturalAppearance Areas / No Mow Areas 78% Interior Interior Cleanliness of Facilities 88% 87% Interior Appearance of Facilities Overall Litter and Cleanliness Garbage Management 80% Open Area Upkeep 81% Interior of Facilities Natural Areas / No Mow Areas 87% 78% Interior Cleanliness of Facilities Parking Lots 81% Outdoor and Locker Rooms 72% NaturalPool Areas / No Mow Areas Open Area Upkeep 78% 81% Natural Areas / No Mow Areas Overall Litter andPool Garbage Management 80% Open Area Upkeep Outdoor and Locker Rooms 81% 72% Open Area Upkeep Playground Equipment 79% Parking Lots 81% Outdoor and Locker Rooms Overall Litter andPool Garbage Management 72% 80% Outdoor Pool and Locker Rooms Overall Litter and Garbage Management Parking Lots 80% 81% Overall Litter and Garbage Management Park Landscaping 80% Playground Equipment 79% Parking Lots 81% Parking Lots

18% 12% 4% 15% 9%5% 82% 8%4% 12% 12% 10% 9% 90% 10% 18% 5% 4% 12% 12% 10% 85% 4% 8% 10% 12% 18% 9% 5% 78% 14% 8% 5% 18% 10% 8% 77% 13%9% 7% 4% 8% 10% 91% 19% 9% 14% 9% 8% 10% 4% 88% 13% 7% 13%9%8% 4% 14% 87% 14% 9% 5% 19% 14% 8% 13% 7% 78% 7% 13% 9% 19%13% 81% 16% 4% 14% 9% 5% 19%13% 7% 72% 13% 14% 7% 5% 80% 14% 16% 4% 14% 7% 5% 81%

15% 9%

12% 4% 12%

10%

18%

5% 8% 10%

9% 4% 14% 13% 19%

8% 7% 9%

13%

7%

14%

5%

14% 16% 7% 4% 79% 4% 13% 7% 14%

16%

4%

Overall SatisfactionTurf withAthletic Maintenance Fields

86% 80% Park Landscaping 78% 83%

11%7% 14% 80% 18% 13% 4%

14%

7%

Walking and Fields Trails TurfPaths Athletic

86% 83%

11% 4% 13%

Playground Equipment Park Landscaping Playground Equipment Turf Fields ParkAthletic Landscaping WalkingPark Paths and Trails Landscaping

79% 80% 79% Playground Equipment 83% 80%

16%

4%

The majorityOverall of survey respondents are satisfied or very satisfied with78% how we maintain and care for Satisfaction with Maintenance 18% Turf Athletic Walking Paths and Fields Trails 83% 13% 86% 11% 4% Turf Athletic Fields 83% park1 1 district facilities and parks.

Community Needs Assessment Summary - August 2017 Walking Paths and Trails Overall Satisfaction with Maintenance

86% 78% Walking Paths and Trails

11% 4% 18% 86%

The majority of survey respondents are satisfied or 11 very satisfied with how we maintain and care for

13% 4% 11%

Satisfaction with Staff Our reputation for customer service can attest for the majority of residents surveyed being satisfied or very satisfied with service desk staff at both Fountain View and Simkus Recreation Centers. Overall, residents are satisfied or very satisfied with park district staff.

e y a p a rk , I sm il u b e v ri d I r e v e b yo W hen w h a t a g o o d jo e re f o d u ro p l e fe and m th w m a n y o f th e e , m y o h d n a o d s lk n fo re ss iv e ! We ll d o a re .. . q u it e im p p y o u r g o o d w o rk !! ! fr ie n d s! Ke e p u

Satisfaction Satisfaction with Staff with Staff Satisfied/Very Satisfied/Very Satisfied Neutral Satisfied AdministrativeAdministrative / Office Staff / Office Staff Board of Commissioners (Elected) Board of Commissioners (Elected)

62%

76%

18% 31%

62%

18% 31%

Coral Cove Water Park Staff Coral Cove Water Park Staff

76%

76%

20%

20%

Coyote Crossing Mini Golf Staff Mini Golf Staff Coyote Crossing

77%

77%

21%

21%

Fountain View Fountain Rec Center Registration Desk Staff View Rec Center Registration Desk Staff Group Fitness Instructors at Fountain View Fitness View Fitness Group Fitness Instructors at Fountain McCaslin / Armstrong Park Field StaffPark Field Staff McCaslin / Armstrong Parks / Maintenance Parks /Staff Maintenance Staff Personal Trainers at Fountain View Fitness View Fitness Personal Trainers at Fountain

80% 77% 70% 71% 65%

80% 77% 70% 71%

17% 20% 27% 25% 28%

65%

17% 20% 27% 25% 28%

Program Instructors Program Instructors

71%

71%

26%

26%

Recreation Supervisors & Mgmt Staff & Mgmt Staff Recreation Supervisors

65%

65%

24%

24%

Service Desk Staff at Fountain View Fitness View Fitness Service Desk Staff at Fountain Simkus Rec Center Registration Desk Staff Simkus Rec Center Registration Desk Staff Overall Satisfaction with CSPD Staffwith CSPD Staff Overall Satisfaction

12

76%

Neutral

78% 83% 78%

78% 83% 78%

17% 15% 18%

17% 15% 18%

Our reputation Our forreputation customer for service customer can attest service forcan theattest majority for of thesurvey majority respondents of survey being respondents satisfiedbeing or satisfied or Community Needs Assessment Summary - August 2017 very satisfiedvery withsatisfied service desk withstaff service at both desk Fountain staff at both ViewFountain and Simkus ViewRecreation and Simkus Centers.

Recreation Overall, Centers. Overall, respondents are respondents satisfied or arevery satisfied satisfied or very withsatisfied park district withstaff. park district staff.

Would you be willing to pay to EXPAND, REPAIR, or ADD to a facility or park?

The Carol Stream Park District conducted a Community

Those plans were used to develop a roadmap that has

Needs Assessment Survey in 2008 that initiated the 2010

served the community over the last seven years. With

referendum, and ultimately brought us the Fountain View

most, if not all, projects complete, we enter a new era

Recreation Center, McCaslin Park Sports Complex, the

of vision, organization, operations, partnerships and

Bark Park, and numerous improvements and updates to

community. This needs assessment survey, along with a

park district facilities, playgrounds, parks and trails. The

new strategic and master plan, will guide our short-and

findings helped in the development and implementation

long-term planning from 2018 through 2022. At this time

of a comprehensive master plan (community driven) and

we are working to maintain what we have, and no plans

are pay being discussed to expand, repair or add to facilities Would you be willing to to EXPAND, parks that would require a community vote.

REPAIR, OR ADD to aorfacility or park?

strategic plan (Board and staff driven).

Yes

14% Put it to a vote by the residents

53%

13

No

33%

The Carol Stream Park District conducted a Community Needs Assessment Survey in 2008 that initiated the 2010 referendum, and ultimately brought us the Fountain View Recreation and Fitness Center, McCaslin Park Sports the Bark- August Park,2017 and numerous improvements and updates to park district Community Needs Complex, Assessment Summary facilities, playgrounds, parks and trails. The findings helped in the development and implementation of a comprehensive master plan (community driven) and strategic plan (Board and staff driven). Those plans

Opinions (Respondents with an Opinion) Agree/Strongly Agree

Neutral

Disagree/Strongly Disagree

Agree/Strongly Agree

Neutral

Disagree/Strongly Disagree 68%

Opinions (Respondents with an Opinion) (Residents with an Opinion)

Opinions The Park District program and service fees are a good value for the money

16%

Opinions (Respondents with an Opinion)

The Park District program and service fees are of a Agree good valueare for convenient the moneyDisagree/Strongly Disagree Agree/Strongly Neutral Facility locations and hours operation 76% 68%

Opinions (Respondents with an Opinion)

17%

16% 17%17%7%

The Park District program and service fees are a Agree good value Neutral for the moneyDisagree/Strongly Disagree Agree/Strongly The "newly designed" and mobile is easy navigate 68% 62% Facility locations andfriendly hours ofwebsite operation are to convenient 76%

16% 17%17% 11% 7% Opinions (Respondents Opinions with (Respondents an Opinion)with an 27% Opinion)

The Park District program and service fees are a Agree good value Neutral for the moneyDisagree/Strongly Agree/Strongly Agree Neutral Disagree 68% Facility locations andfriendly hours ofwebsite operation are Agree/Strongly convenient The "newly designed" and mobile is easy to navigate 76% 62%

Disagree/Strongly Disagree 16% 17% 17% 7% 27% 11%

Parkfees District andfor service fees are a good value for the money The Park District program and The service are aprogram good value the money 68% Facility locations and hoursreputation ofwebsite operation arecommunity convenient 76% The "newly The designed" and mobile isineasy to navigate Park District has a friendly good the 62% 75%

68% 16% 18% 17% 17% 7% 27% 11% 7%

The "newly The designed" and mobile isin easy to navigate Facility locations and hours of operation are convenient Facility locations and hoursreputation ofwebsite operation arecommunity convenient 76% 62% Park District has a friendly good the 75%

17%76% 7% 27% 18% 11% 7%

The Park District and has amobile positive impact on the isvalue of home The "newly designed" friendly website is easy to73% navigate The "newly designed" website easy tomy navigate 62% The Park District has a friendly good reputation inand themobile community 75%

62% 11% 27% 20% 18% 7%

The Park has a positive impact on the in value of my home TheDistrict Park District has aparks, good reputation the sports community The Park District provides well-maintained playgrounds, and fields

75% 84% 73%

The Park District has a positive impact onPark the District value of my home The has good reputation in the community The Park enjoyable District hasenvironment aparks, good reputation in the community 75% The Park District provides a safe, for myself and my afamily 73% 84% The Park District provides well-maintained playgrounds, and sports fields The Park District has a positive impact on the value of my home The Park District provides a safe, enjoyable environment myself and my to family The Park District's new online registration system isfor better and easier use The Park District provides well-maintained parks, playgrounds, and sports fields

73%84% 64%

18%10% 7% 6% 20% 7% 18%10% 75%7% 20% 7% 15% 2% 6% 20%10% 7% 6% 29% 15%8% 2%

Parkon District has aofpositive impact on the value of my home The Park District has a positiveThe impact the value my home 73% The Park District provides a safe, enjoyable environment myself and my to family The Park District provides well-maintained parks, playgrounds, and sports fields 84% The Park District's new online registration system isfor better and easier use 64%

20%10% 73% 7% 6% 15%8% 2% 29%

The Park District provides a safe, enjoyable environment myself and my parks, family The Park District provides well-maintained sports84% fields The Park District provides well-maintained parks, and sports fields The Park District's new online registration system isfor better and easier to use playgrounds, and61% 64% The Park District is current and responsive in playgrounds, social media communications

84% 6% 15% 2% 29% 8% 35% 10% 4%

Theenjoyable Park District providesisafor safe, enjoyable environment for myself and my84% family The Park District provides a safe, environment myself and my family The new online registration easier to use 64% 61% ThePark ParkDistrict's District is current and responsivesystem in socialbetter mediaand communications

29% 35%

The Park District's new online registration system is better and61% easier The new online registration system is better and easier to use 64% 75%to use ThePark ParkDistrict's District is current and responsive in social media communications The Park District has a positive impact on the local economy The Park District is Park current and responsive in social media communications The District has a positive impact on the local economy

61%75%

61%75% District is current and responsive in social media communications The Park District is Park current andThe responsive in social media communications The District hasPark a positive impact on the local economy

14

The Park District has a positive impact on the local economy

75%

15% 84% 2% 8% 4%

29% 64% 8% 35%20% 4% 5% 35%20%

4% 5%

35%61% 20%

4% 5%

20%

5%

14

14

Parkon District has economy a positive impact on the local 75% economy The Park District has a positiveThe impact the local

Community Needs Assessment Summary - August 2017

14

20%75%5%