07 02 2013 sbj by The Southern Illinoisan

JULY 2013

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Inside J U LY 20 1 3

MONEY MATTERS Income for tomorrow: We put money aside with a specific goal in mind — a future reliable income stream we hope will make our retirement more comfortable and secure. But, with interest rates scraping along at historic lows, the goal of generating a healthy income stream for retirement can look pretty difficult. Stocks paying a high dividend and fully reinvesting those dividends are options, but making a plan and then sticking to it is essential for success. Page 4

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ENTREPRENEUR’S MAILBAG Building a business model: A business model is the strategy behind how a company will look to capture economic, financial, social, cultural and other values that may exist in the market. An effective business model accounts for how the organization will develop a long-term plan for creating and sustaining revenues. To succeed, the model should target a specific market and have a strategy for reaching that market, among other things. Page 9

WORKPLACE

ACHIEVEMENTS

Ineffective employees: There are times in the workplace when an employee, or employees, are not quite working out. But, it’s not always a situation calling for termination or managing someone out the door. Coaching can be an option to see if the employment relationship can be salvaged. Employees are expensive to hire and train. Why not try one more thing that can make your investment worth it? Page 7

Who’s in the news: Find out who has been hired, who has been promoted or who has received an award for efforts in business. Make sure you check out our newest Faces in the News collection of business portraits and learn more of the achievements and honors in regional business. If you know of a business person who deserves special recognition for advanced training, a unique honor or a business expansion, please let us know at sbj@the southern.com. Page 14,17

Publisher: Bob Williams 618-351-5038

Southern Illinoisan. Contact us via mail at 710 N. Illinois Ave., Carbondale, IL 62901, or at P.O. Box 2108, Carbondale, IL 62903. Also reach us on the Web at www.sbj.biz and via email at SBJ@thesouthern.com. The Journal is published 12 times per year monthly, and mailed to businesses, community development leaders, chambers of commerce members and other professionals in Southern Illinois. Copyright 2013 by The Southern Illinoisan, all rights reserved. A subscription may be obtained by calling 618-529-5454 or 618-997-3356, or by visiting our website.

Editor: Gary Metro 618-351-5033 Advertising: Mark Dynis 618-351-5815 Design & Layout: Rhonda May 618-529-5454, ext. 5118

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Southern Illinois Healthcare................ 20

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JULY 2013

SOUTHERN BUSINESS JOURNAL

Cover Story Future for green energy looking bright in region BY DEB SAUERHAGE SBJ CORRESPONDENT

The future for green energy looks bright in Southern Illinois as individuals, companies and communities look for green, renewable energy resources. “The region is interested in renewable, sustainable energy,” said Rex Duncan, director of community development and outreach for the Office of Economic and Regional Development at SIU. “The drivers are here. We are blessed with the resources we have.” According to Duncan, the region offers many indigenous resources, including solar, wind, biodiesel, ethanol, natural gas, coal and more. Cost versus return can be an issue. “Part of sustainability is affordability,” Duncan said. “The trick is, can you afford it on a large scale? Can you do renewable energy in a way that is cost effective and even make money?” Despite the challenges, the renewable, sustainable industry is growing. Duncan also cites past research, which cleaned up coal to make it a better energy product. “It took a tremendous amount of research and work to clean up coal,” he said. “There also is work being done with soybeans and corn for biodiesel and ethanol.” Duncan said the region has the resources available. “We have a surplus amount of material. We’ve got a lot here,” he said. “We just have to figure out the best uses for it.” He pointed out that rapidly changing marketplaces and technology also add to the mix. Research is the key. “The challenge in Southern Illinois is finding ways to take our individual resources and turning them into sustainable cost effective energy generating assets,” he added. Duncan, who is also the mayor of Du Quoin, said he is pleased with the results of a solar project in the city. A 408 solar panel energy field at the city’s industrial park is supplying up to 125 kilowatts on a “good day,” according to Duncan. “It is an example of seeing renewable energy played out in a public space,” he said. “It helps to level

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out the energy needs.” The sources of energy and the market itself have been evolving to offer green energy. The deregulation of Ameren has opened up the energy market. The company still delivers the energy, but the energy can be purchased from a variety of sources, including “green” energy, for an individual customer or an entire community. Jeff Haarmann, managing partner of Affordable Gas and Electric in Mount Vernon, negotiates with Ameren for lower rates. “We work with chambers and buy energy as a group,” he said. The green, or renewable energy, can be purchased from Ameren as a commodity. “It costs extra, and there is no guarantee that it will get delivered to your house,” Haarmann said. “But, it increases the amount of green energy that Ameren has on the grid. So, it is helping the environment in general.” According to Haarmann, some communities and civic leaders negotiate for up to 50 percent green energy.

More than 11 chambers participate in the program with more than 500 chamber members in the chamber program within the last year. Five more chambers are coming on board this fall. “It’s a nice way to have a community say, ‘We bought renewable energy,’” he said. Egyptian Electric Cooperative in Murphysboro is looking for ways to offer members savings for their green efforts and offer renewable energy. The cooperative offers a 30 percent rebate for members who make their home more energy efficient. Cooperatives are not under the Illinois Commerce Commission; they are selfregulated and can even produce some of their own energy through the Net Metering project. “It’s a net out project,” said Bryce Cramer, district office and member services manager. “Members with small renewable energy systems can produce some of the energy they use.” Members can produce up to 10 kilowatts.

“The idea is not for members to become producers of energy, only offset their costs,” Cramer said. The most common residential source of energy for the program is the photovoltaic panels or PV cells. According to Cramer, wind may also be an energy alternative, but it offers challenges in Southern Illinois for commercial production. “One of the problems is the wind only blows in the middle of the day when the sun shines,” he said. “We need energy throughout the day. Also, we don’t have a lot of wind.” A wind map of Illinois is available at www.illinoiswind.org. Because of the topography of Southern Illinois, Cramer said the ideal spot for commercial energy producing wind turbines would be in the Shawnee Forest on ridge tops. “Are people going to want to remove trees?” he said. “Also, wind farms need as many wind turbines as you can get in a small area. Maybe it’s not the best for Southern Illinois.”

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JULY 2013

Cover Story While wind farms may not work for commercial use, individuals may benefit. “The challenges make it tough for wind farming here,” he said. “But it may work for individuals.” PV cells may be the best option. “We are working with a local organization who is working with a third party for funding for PV cells,” Cramer said. “The investor is studying the economic feasibility and financial side.” The project calls for “rows and rows” of

PV cells on a 25-acre site in the Carbondale area. In addition to producing renewable energy, Cramer thinks the area can be a leader in supporting the industry. “Not only can we be producers of energy, but we can produce the tools used to make energy,” he said. For example, the blades for the wind turbines are made of a composite material, similar to what boat makers would use. Cramer cites the regional experienced labor pool that is available, easy interstate

access and available boat making facilities in West Frankfort and Benton that have closed as possible sites for the production of the blades. Communities and individual customers are looking for sustainable energy. Now companies need to find a cost effective way to deliver and support the industry. “I’m a firm believer that renewable energy needs to be a part of our needs,” Cramer said. “At this point, we can’t depend of renewable energy 100 percent. Maybe in 15 to 20 years.”

Currently, individuals and commercial entities are looking for sources of sustainable energy. Duncan said he thinks there are many opportunities for commercial and individuals to use and produce energy. “From a commercial standpoint, I think the feeling is that Southern Illinois could be a player in renewable or sustainable energy,” Duncan said. DEB SAUERHAGE is a correspondent for Southern Business Journal.

Money Matters Investing today for income tomorrow BY MICHAEL P. TISON SBJ CONTRIBUTOR

Investors generally put money aside with a specific goal in mind, since we’re willing to forgo the immediate temptations of a cruise, clothes or new car only if we think there’s a more Tison important payoff somewhere down the line. For many of us, that goal is a reliable income stream we hope will make our retirement more secure — and maybe include that cruise after all. However, with interest rates scraping along at historic lows, generating a healthy income stream for our later years can look pretty difficult. In this context, it may be useful to take a step back and think about two powerful investment forces that transcend current market conditions and that, in concert, may provide a strategy for realizing reliable retirement income in the future. The first is dividend growth; the second is compounding. Like an elderly actor who finally nabs his first Oscar, dividend stocks have recently enjoyed widespread acclaim and media coverage. In truth, they have deserved our attention all along. Almost 80 percent of the total return of the S&P

500 index since 1960 can be attributed to reinvested dividends and the power of compounding. Going even further back, a study by investment manager Rob Arnott, writing in Financial Analysts Journal, found that dividend income accounted for five percentage points, or 63 percent, of the total annualized return of 7.9 percent that equities recorded between the years of 1802 and 2002. Hardly a flash in the pan. In the absence of compelling returns from bonds and other fixed income vehicles, many dividend-oriented investors today are focusing primarily on stocks with high current yields. That’s certainly understandable. But, while current yield is important, investors who are thinking long term also should recognize that dividend growth can represent a significant component of total return. For example, a company whose stock carries an initial yield of 3.3 percent, but whose dividend increases every year by 5 percent, will be providing a 5.4 percent yield at the end of 10 years. (Because the amount of the initial investment in the stock stays the same, while the amount of its payout rises due to the dividend increases, the yield at the end of 10 years is significantly higher.) Investigating stocks with a reliable history of raising their dividends may be especially important in an era where the outlook for interest rates remains

uncertain. To put it another way, realizing a higher yield and the resultant income stream at the end of the 10-year period doesn’t rely on interest rates in general being higher, only on a continuation of the companies’ history of raising dividends and those dividends being reinvested. However, bear in mind here that this is only a hypothetical example. Companies can reduce, or even omit, their dividends at management’s discretion, and many companies did one or the other during the recent recession. The same thing could happen again during the 10-year period we are discussing. Investors thinking about strategy for the next decade will no doubt recall that the prior decade included a vicious bear market in stocks (two if you think back 13 years to the dot.com meltdown that occurred the beginning in 2000.) With that in mind, it’s worth considering that dividend-oriented stocks historically have been less volatile, relative to other types of equities such as growth stocks. Companies with a reliable history of paying and increasing their dividends must maintain strong balance sheets; and, they have demonstrated, in cash, their ongoing commitment to shareholders. What’s more, taking the long view again, the demand for reliable income investments is being stoked by the undeniable demographics of an increasing number of retirees, as well as the need for pension plans and endowments to

generate income to meet the commitments they have made to retirees. In addition, selecting dividend stocks from among S&P 500 companies can provide investors with the ability to diversify globally with well known names, since more than 40 percent of S&P 500 revenue is generated overseas. This can be especially important since economic growth in some regions, particularly among emerging market nations, is expected to outpace that of the United States. As with any strategy, investing in dividend growers and fully reinvesting those dividends requires self-discipline; a plan won’t work if it isn’t followed. Market declines test the resolve of all investors, although declining prices do mean that those reinvested dividends are buying more shares. Also, income-oriented strategies generally tend to under-perform during periods when the overall market is rising strongly. Both falling and rising markets are likely to occur during a 10-year window, so investors considering this strategy should anticipate the pull of both influences and be resolved to stick with their plan. MICHAEL P. TISON is an investment advisor and registered principal with Raymond James Financial Services, Inc., with offices in Harrisburg and Marion. He can be reached at 618-253-4444 or michael.tison@ raymondjames.com.

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JULY 2013

Elder Law Government benefits to pay for your long-term care BY RICHARD HABIGER

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SBJ CONTRIBUTOR

According to a study by the U.S. Department of Health and Human Services, people who reach age 65 will likely have a 40 percent chance of entering a nursing home. Habiger Nearly 10 percent of the persons who enter a nursing home will stay five years or more. In 2013, more than 9 million men and women over the age of 65 will need elder care. By 2020, 12 million older Americans will need elder care. For the 70 percent of the elderly who will be cared for at home,

family and friends will serve as the sole caregivers. Seniors, and those nearing their senior years, are looking for some type of financial means to pay for long-term care (elder care) in case of failing health. Many of them have taken care of family members who have no means to pay for their care. Many also have seen their parents’ entire savings wiped out because of medical and nursing home costs.

Does the Medicare program pay for elder care costs? Information on the Medicare website

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It is impossible to predict what your future elder care needs will be. You cannot determine in advance if you will need home care, assisted living or even nursing home care. However, you can have a plan in place that will provide the financial, legal and family support, as well as protection of your assets, no matter what happens. clarifies that for which Medicare will and will not pay. “Generally, Medicare doesn’t pay for long-term care. Medicare pays only for medically necessary skilled nursing facility or home health care. However, you must meet certain conditions for Medicare to pay for these types of care. Most long-term care is to assist people with support services such as activities of daily living like dressing, bathing, and using the bathroom. Medicare doesn’t pay for this type of care called ‘custodial care.’ Custodial care (nonskilled care) is care that helps you with activities of daily living. It may also include care that most people do for themselves, for example, diabetes monitoring. Some Medicare Advantage Plans (formerly Medicare+Choice) may offer limited skilled nursing facility and home care (skilled care) coverage if the care is medically necessary.” Fortunately, there are two government programs that will help pay for longterm care costs. Veterans’ Benefits. You qualify if you are a wartime veteran, dependent of a wartime veteran, or the surviving spouse of a wartime veteran. Information on veterans’ long-term care benefits was provided in the June 2013 issue of Southern Business Journal. Medical Assistance, which is more commonly called Medicaid, also may be available. However, the financial limitations for this program are stringent. Nonetheless, most persons can eventually qualify if they consult with a knowledgeable and experienced elder law attorney to help them rearrange their financial affairs in a manner that will allow them to qualify

for Medicaid. Planning for the final years of life and dovetailing government programs, local care provider resources and a myriad of potential funding sources can be invaluable, yet extremely complicated. In fact, this area of planning can be one of the most challenging endeavors undertaken by anyone attempting to help seniors in the final phase of life. It is impossible to predict what your future elder care needs will be. You cannot determine in advance if you will need home care, assisted living or even nursing home care. However, you can have a plan in place that will provide the financial, legal and family support, as well as protection of your assets, no matter what happens. The primary goal of elder care planning is to never be out of money and never be out of options. A second goal of elder care planning is to achieve peace of mind regarding your potential need for long-term care. With the help of a knowledgeable and experienced elder law attorney, who understands all of the issues pertaining to elder eare, a plan can be prepared to protect assets, locate appropriate funding and provide the necessary support to ease the burden for the final years of life. RICHARD HABIGER is author of the Illinois edition of “How to Protect Your Family’s Assets from Devastating Nursing Home Costs: Medicaid Secrets” and an elder law attorney who focuses on asset protection, Medicaid and VA benefits. He may be contacted at 618-549-4529 or info@HabigerElderLaw.com.

JULY 2013

SOUTHERN BUSINESS JOURNAL

Workplace Go forth and coach: Coaching to improve performance BY ANGELA HOLMES-YOUNG SBJ CONTRIBUTOR

What do you get when you put the right applicant into the right position? Work gets done. And, sometimes, even more and better work gets done. When this happens, the Holmes-Young employer is happy, the employee is happy, and everyone around is happy because the fit between the job and that person is truly right. This rarely happens, initially; think of it like a new pair of shoes. Just like a new pair of shoes, a new employee needs to be broken in. Sometimes, an employee just doesn’t seem to be working out or fitting in. Has this happened to you? If you have employees who are just not quite working out, what do you do? Fire them Not go near them and hope they quit Let the office bully have at ’em Begin the coaching process to improve their performance The correct answer is the last one. Begin the coaching process to see if the employment relationship can be salvaged. After all, you have already spent time and lots of money finding these individuals, bringing them in, training them, etc. You have invested lots of resources into their success. Why not try one more thing that really does not cost a lot in the end and can make your initial investment even more worth it? Before beginning, ask yourself these questions. Are you coming from a place of trust and respect? You won’t be effective or motivational if you are also the person that yelled and screamed at this very same employee only yesterday. If this employee sees you as an adversary, you will not be an effective performance coach. If this is the case, you will need to find someone else to do the coaching here. Next, if you truly plan to fire this employee, don’t bother with the

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The coaching process is the key to unlocking and solving performance issues throughout your organization and will increase your overall value to the leadership team.

coaching. Do not embark down this path just for show. Don’t do this for bragging rights or just to look good. If you do not like this person and really don’t care about the individual’s performance, be honest with yourself and do the right thing. Performance coaching works only if you want it to work. In fact, both sides have to want it to work in order for it to be successful. So, here are the steps to follow when coaching an employee. The good news is that these steps do not have to be followed exactly. This means that you can modify and go with the flow to an extent. As I mentioned earlier, ensure that you have evaluated your own motivations for working with this employee. What options do you have? What outcomes do you want? Why are you doing this? Is anyone making you do this? If so, how will that affect the outcome? These are all valid questions that must be asked. The answers are important, and you must be honest

when answering. Set the coaching session with the employee in a non-threatening place, free of distractions and communication barriers. Let’s discuss what I mean here. Do invite the employee to a conference room, if possible, in a private area. If the meeting will be in your office or at your desk, clear off your desk so you can freely speak to one another. Make sure there is a chair for the employee to sit down. Turn off your phone. This meeting will not take long. Get over yourself and turn off the phone. If you don’t, you will be tempted to look at it periodically. Show this employee the respect he/she deserves. Raise the performance issue or issues and discuss it as specifically as possible. Cite examples. Be very specific. Check for understanding. Ask the employee if he/she knows what you are talking about. Ask this person to restate the issue in his/her own words. Sometimes, it helps employees to understand the full impact of the

performance issue if we can put it in context or discuss it in relation to the larger picture. We don’t always do that as managers, but we assume that employees make this connection. Ask the employee to come up with solutions to the problem, but do not spoon-feed the answer to this individual. If several solutions are possibilities, then help him/her critically evaluate each one to decide which to pursue. Remember, critical thinking, evaluation, etc. are skills that this employee may or may not have. After the employee has chosen (with your help) which solution to act on, help set target dates and establish a followup plan. Determine how progress will be evaluated. Determine how this person’s results will be reported to you and when. Don’t just say, “Get back to me in a week.” Not good enough! Don’t blow it now with a vague follow-up plan. Now is your chance to mold this employee into a superstar. After the deadlines are trotted out, sometimes there are excuses that follow. Help the employee by removing hurdles from this person’s path. After all, that is your job as a leader. Help the employee remove them, or remove them yourself. Finally, discuss what happens if improvements are not made. This will depend on your organization and past precedent. If you handle this coaching role well, you may end up with a fabulous employee that exceeds your expectations. You may even stumble upon a protégé to mentor. You could be pleasantly surprised at the outcomes. You will have options for the future when performance issues arise with your existing team. The coaching process is the key to unlocking and solving performance issues throughout your organization and will increase your overall value to the leadership team. ANGELA HOLMES-YOUNG is an SHRM certified and degreed human resource professional, writer, author, public speaker and overall HR guru. She can be reached by emailing ang_holmes@yahoo.com or calling 618-559-9399. Subscribe to her Twitter: A_Holmes_Young.

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Are you an entrepreneur looking for a great place to launch your business idea? Our staff advises business owners throughout southern Illinois in all areas of business development. For more information on the Small Business Incubator, call 536-2424 or email us at sbdc@siu.edu.

Fall 2013 Workshop Schedule Dunn-Richmond Economic Development Center, 1740 Innovation Drive, Carbondale, IL 62903

Starting a Business in Illinois This two-hour informational seminar covers the basic requirements of starting your own business including: legal structure, start-up requirements, finding financing and business planning basics. An optional business start-up kit is available for $15. Our business start-up kit, available in both print and electronic format, includes the following materials: a business start-up checklist, the presentation slides, financing questions and answers packet, a sample business plan, federal and state tax identification applications, and much more. SEPTEMBER 5 ..............THURS...................1 PM – 3 PM ....................DUNN-RICHMOND, ROOM 150 OCTOBER 15 ..................TUES .....................9 AM – 11 AM...................DUNN-RICHMOND, ROOM 150 DECEMBER 3 .................TUES .....................1 PM – 3 PM ....................DUNN-RICHMOND, ROOM 150

Using Social Media to Market Your Business This informational session will cover the different types of social networking platforms including FaceBook, Twitter, LinkedIn and HootSuite, as well as the benefits of incorporating social networking into a business’s marketing plan. NOVEMBER 6 .................WED ......................1 PM – 3 PM ....................DUNN-RICHMOND, ROOM 150

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To Register or for information, call 618-536-2424 or go online at siusbdc.com Pre-registration is required for all workshops.

The Illinois Small Business Development Center/International Trade Center is funded in part through a cooperative agreement with the U.S. Small Business Administration and the Illinois Department of Commerce and Economic Opportunity and hosted by Southern Illinois University Carbondale.

JULY 2013

SOUTHERN BUSINESS JOURNAL

Entrepreneur’s Mailbag Building a successful business model BY CAVANAUGH L. GRAY SBJ CONTRIBUTOR

I can still remember the sound, as recognizable as the Southwest Airlines chime or the sound a Mac makes when it boots up. I knew I had arrived when I heard the words, Gray ‘You’ve got mail.’ In its heyday, America Online was at the forefront of Internet technology. After its 2001 merger with Time Warner, AOL fell hard and fast. I admit that I was impressed by the company, but not for any of the obvious technological reasons. What impressed me the most was that at its height, America Online had an estimated 26 million households paying up to $20 a month for Internet service and currently still has about 3.5 million dial-up customers today. A company can have a quality product or service, but, without a good business model, it could still be doomed. The following article takes a look at the specifics of what goes into developing a good business model.

What is a business model?

A business model is the strategy behind how a company will look to capture economic, financial, social, cultural and any other value that may exist in the market. In short, does the business model account for how the organization will develop a long-term plan for creating and sustaining revenues. All entrepreneurs need an effective business model, which can result in the company gaining a competitive advantage. In the book, “Business Models for Dummies,” it describes business modeling as being able to understanding the following: Who’s your target market? What customer problems or challenges do you look to solve? What value do you deliver? How will you reach, acquire and

keep customers? How will you define and differentiate your offering? What is your planned cost structure? What are your profit margins like?

Some business model pioneers Great business models leap out at us, we’re drawn to them, and they make us want to become customers. Over the years, some very innovative companies have pioneered some memorable business models. McDonald’s popularized the assembly line that delivered fast food of a consistent quality at an accessible location — all at an affordable price. CarMax became known for its ‘NoHassle Guarantee’ model that made buying a quality new or used vehicle a little less hectic. Dell took a page from Toyota when it incorporated Just-In-Time (JIT) business processes. Its ‘Direct from Dell’ model meant that the consumer could get a quality computer directly from the manufacture at a decent price. Amazon began its career by totally disrupting the book industry and would later assist in putting the likes of Borders out of business and making life difficult for Barnes & Noble. Wal-Mart’s success was built on a business model that placed its large selection of products within the customer’s reach, at sprawling stores outside of the city, while offering ‘Always Low Prices.’

Modern-day success stories Over the years, business models have become a bit more sophisticated. I keep a Square reader in my bag at all times, because this portable mobile payment system has all but eliminated the need for big, bulky point of sales systems. Zappos, the online shoe retailer, built its business model on a large selection of footwear, one-day delivery and the best customer service in the business. Google pioneered modern-day search and built an entire community of products and services centered around its core search capabilities. In 2000, I met a startup technology

Find more business news at www.sbj.biz. company at a customer relationship management expo in Chicago by the name of Salesforce.com. Over the years, its winning business model focused on cloud computing, a simple subscription fee, ease of implementation and customization, and automatic functionality updates at a time when competitors were all doing the opposite.

What does it take to be a winner? There are a lot of great companies and great business models out now, but the one at the top of my list is Evernote. Its software allows users to capture, organize, find and remember anything fast. Initially, I tinkered with the software, using it to capture random thoughts and ideas. I next linked the software to another system that allowed me to better organize massive amounts of information that I was having scanned. Before I knew it, I was incorporating my day-to-day business processes into the system. Shortly after that, Evernote informed me that I had surpassed my monthly usage limit and that I could upgrade to the premium version for a mere $5 a month. At that point, I was already hooked and couldn’t get my credit card out fast enough. A closer look at Evernote and it’s easy to see what makes its business model so special. For starters, the product is not so niche that it misses a larger part of the market. One of the few products that I have ever seen where the world is its market. The software solves the age-old problem of being able to capture, organize and retrieve unlimited amounts of information. This translates into saving users time, money, and making them more productive. All of this in a well laid out and convenient package. Lastly, Evernote was able to do all of this at a price point that I couldn’t refuse.

And the losers are ... We’ve discussed a lot of successful business models, but there have been many over the years that have missed the mark and should be avoided. There was a time when Netflix, the company that brought Hollywood Video and Blockbuster to its knees, could do no wrong. That is, until Netflix tinkered with its business model, confusing customers with pricing and billing changes from which the company has yet to recover. Groupon pioneered the daily deal phenomenon, but watched its business fall from grace after the industry became oversaturated, customer complaints began to pour in, and the company seemingly overlooked some real competitive threats. Many began to see the company as a one-trick pony with no second act. Yugo promised to deliver to the world an affordable compact car — all for the price of a 20-pack of paper towels from Costco. Notice that the automaker didn’t say safe or reliable; and, in the end, the American public was unwilling to risk getting to work or getting in an accident in a Yugo. There’s nothing that says that a winning business model has to be complex. It simply has to work. The companies that have gotten it right have all delivered a solid product and kept on improving on what they offered. They have all found solid markets and adopted customers quickly. Winning business models have clearly differentiated themselves in their value proposition and have done so at a price point that makes sense to the consumer. CAVANAUGH L. GRAY (cgray@ecafellc.com) is director of business development for The Entrepreneur Café, LLC (877-511-4820). To read a chapter from his new book, “The Entrepreneurial Spirit Lives: 25 Tales to Help Entrepreneurs Start, Grow, and Succeed in Small Business,” log onto www.ecafellc.com. For more information on how to start, grow and succeed in small business, ‘Like’ on Facebook, ‘Follow’ on Twitter @TheECafe or ‘Connect’ on LinkedIn.

Retail sales for Southern Illinois cities City Anna Benton Carbondale Carterville Chester Du Quoin Harrisburg Herrin Jonesboro Marion Metropolis Mount Vernon Murphysboro Nashville Pinckneyville Red Bud Sparta Vienna West City West Frankfort REGION ILLINOIS

YTD April 2013 40.4 29.0 205.2 13.5 15.5 40.6 52.5 55.0 13.0 246.1 26.9 174.3 44.7 46.5 13.0 25.9 52.5 13.5 30.1 41.5 $1,179.7 $53,193.9

2012 114.1 83.2 552.4 38.9 53.2 114.4 205.1 152.5 11.8 620.1 77.8 494.9 127.5 116.3 38.6 78.4 120.2 38.4 87.1 70.8 $3,192.7 $152,406.7

2011

2010

119.1 86.4 593.5 42.0 55.7 113.5 214.0 154.0 11.4 686.9 84.4 533.6 135.2 110.3 42.3 74.7 128.2 40.1 88.3 122.5 $3,436.1 $154,650.6

120.9 69.5 598.0 42.2 55.3 77.1 195.0 153.4 11.8 683.1 82.0 507.0 130.6 96.6 38.5 75.2 128.5 39.9 87.8 112.4 $3,304.8 $147,232.0

2009

2008

114.5 69.4 565.5 39.9 52.9 100.8 191.9 147.2 12.5 676.0 77.1 476.7 129.1 107.9 37.2 70.1 126.4 37.1 91.9 111.4 $3,235.5 $139,593.2

113.3 71.4 587.7 40.1 51.5 91.9 179.3 135.9 12.4 673.4 75.9 482.8 117.1 101.8 39.0 77.7 130.5 40.5 89.6 111.2 $3,223.0 $157,071.1

N I L L I Chicago Fed Midwest % change 08-11 Manufacturing Index 0.7% 16.5% 6.0% 3.2% 3.3% 24.5% 14.4% 12.2% 4.8% 7.9% 2.5% 2.5% 8.9% 14.2% 1.0% 0.9% 7.9% 5.2% 2.8% 36.3% 0.9% 14.2%

SOURCE: LATEST STATISTICS AVAILABLE FROM THE ILLINOIS DEPARTMENT OF REVENUE. FIGURES ARE IN MILLIONS.

Alexander Franklin Gallatin Hamilton Hardin Jackson Jefferson Johnson Massac Perry Pope Pulaski Randolph Saline Union Washington White Williamson .,REGION ILLINOIS U.S.

2,845 17,310 2,457 4,148 1,719 34,656 19,688 5,171 7,390 8,944 1,785 2,689 14,688 12,926 7,694 8,610 7,274 34,416 194,680 6,574,600 155,734,000

Jobless 283 1,841 225 297 179 2,090 1,539 489 559 939 157 271 1,130 1,131 776 507 523 2,563 15,499 574,000 11,302,000

May 2013

Apr 2012

9.9% 10.6% 9.2% 7.2% 10.4% 6.6% 7.8% 9.5% 7.6% 10.5% 8.8% 10.1% 7.7% 8.7% 10.1% 5.9% 7.2% 7.4% 8.0% 8.7% 7.3%

9.1% 10.2% 8.7% 7.0% 9.4% 6.1% 7.2% 9.0% 6.5% 9.7% 8.0% 8.8% 7.0% 8.5% 9.7% 5.7% 6.6% 7.2% 7.6% 8.7% 7.1%

May 2012 11.1% 9.5% 7.6% 7.0% 9.3% 6.7% 7.7% 9.1% 8.4% 10.7% 8.8% 9.6% 8.0% 7.6% 9.8% 6.5% 6.8% 7.4% 8.4% 8.5% 8.2%

105 104 103 102 100

IPMFG May 13 89.8

98 94 90 88 86 84 82 81

Unemployment rates for Southern Illinois counties, state and nation Labor force

The CFMMI is a monthly estimate by major industry of manufacturing output in the Seventh Federal Reserve District states of Illinois, Indiana, Iowa, Michigan and Wisconsin. It is a composite index of 15 manufacturing industries, including auto and steel, that uses electrical power and hours worked data to measure monthly changes in regional activity. It is compared here to the national Industrial Production index for Manufacturing (IPMFG). Base year is 2007. Starting in November 2005, the index excluded the electricity component.

Change month

80 78

Change year

0.8 0.4 0.5 0.2 1.0 0.5 0.6 0.5 1.1 0.8 0.8 1.3 0.7 0.2 0.1 0.2 0.6 0.2 0.4 0.0 0.2

SOURCE: ILLINOIS DEPARTMENT OF EMPLOYMENT SECURITY, U.S. DEPARTMENT OF LABOR. FIGURES ARE NOT SEASONALLY ADJUSTED.

thesouthern.com

76 74

CFMMI Apr 13

1.2 72 95.8 1.1 70 68 1.6 0.2 66 1.1 64O N D J F M A M J J A S O N D J F M A M ’11 ’12 ’13 0.1 0.1 SOURCE: FEDERAL RESERVE BANK OF CHICAGO 0.4 0.8 0.2 0.0 0.5 May 13 May 12 Change 0.3 1.1 MONTHLY TOTALS 0.3 1,005 949 5.9% 0.6 YTD TOTALS 0.4 0.0 4.7% 4,159 3,972 0.4 2012 2011 Change 0.2 ANNUAL TOTALS 0.9 10,170 9,682 5.0%

Williamson County Regional Airport passengers

1 most visited news, information and advertising website in Southern Illinois. #

I S I N D Consumer credit score Credit scores are numeric reflections of financial behavior and credit worthiness and they are based on information included in a credit report. Ranging from 330 to 830, a higher score means a lower credit risk. Scores are from May 2013. SOURCE: EXPERIAN

686

693

Herrin

Region

694

688

State

O R S U of I Flash Index

U. S.

Total cars, trucks sold based on title applications filed. Excludes motorcycles, trailers.

New vehicle sales Alexander Franklin Gallatin Hamilton Hardin Jackson Jefferson Johnson Massac Perry Pope Pulaski Randolph Saline Union Washington White Williamson REGION

Apr 13

Apr 12

Change

2011

17 140 25 31 16 141 110 42 33 65 5 12 96 96 49 76 56 214 1,224

11 100 18 30 14 127 95 28 30 46 10 15 68 98 52 39 53 174 1,008

54.5% 40.0% 22.2% 3.3% 14.3% 11.0% 15.8% 50.0% 10.0% 41.3% 50.0% 20.0% 41.2% 2.0% 5.8% 94.9% 5.7% 23.0% 21.4%

142 1,174 265 279 96 1,482 1,025 392 297 606 96 159 975 1,022 502 583 625 2,060 11,780

2010 126 965 222 236 97 1,320 848 327 269 558 73 129 844 793 486 446 571 1,796 10,097

Change 12.7% 21.7% 19.4% 20.8% 1.0% 12.3% 20.9% 19.9% 10.4% 8.6% 31.5% 23.2% 15.5% 28.9% 3.3% 30.7% 9.5% 14.7% 16.7%

Total units sold, including condominiums

Q1 13 Alexander Franklin Gallatin Hamilton Hardin Jackson Jefferson Johnson Massac Perry Pope Pulaski Randolph Saline Union Williamson ILLINOIS

3 51 2 1 2 54 57 17 24 22 5 2 34 18 17 55 10,992

Q1 12 2 67 2 2 3 55 57 10 25 20 1 2 26 34 17 40 9,679

Change 50.0% 23.9% 0.0% 50.0% 33.3% 1.8% 0.0% 70.0% 4.0% 10.0% 400.0% 0.0% 30.8% 47.1% 0.0% 37.5% 13.6%

2011 16 283 12 6 14 325 258 66 82 86 10 11 117 148 89 539 103,294

May 13105.9

2010 19 259 8 8 8 358 264 78 91 116 8 6 131 122 84 590 103,455

’10

’13

Hotel/motel stats

Consumer Price Index

$587,026

$687,246

14.6%

YTD TOTALS $2,040,426

$2,342,754

12.9%

2011

Change

2012 ANNUAL TOTALS

$74,500 $51,500 $43,000 $20,000 $117,500 $94,750 $67,500 $79,000 $42,250 $58,000 $55,000 $19,800 $60,500 $41,250 $72,000 $100,000 $135,000

234

232

$7,728,261

$32,000 $37,000 $79,375 $77,500 $18,000 $90,000 $75,000 $78,500 $55,000 $53,950 $279,000 $19,000 $67,000 $62,000 $68,200 $115,000 $130,250

230

228

U.S. City Average May 13232.9

226

<0.01%

224

222

220

Change

218

132.8% 39.2% 45.8% 74.2% 552.8% 5.3% 10.0% 0.6% 23.2% 7.5% 80.3% 4.2% 9.7% 33.5% 5.6% 13.0 % 3.6%

Midwest Urban May 13223.0

216

214

212 M

J A ‘12

F M ’13

SOURCE: U.S. DEPARTMENT OF LABOR

Prices at the pump

Average price per gallon of regular, unleaded g as of June 23 and May 28, 2013.

June 13 Metro East Springfield Illinois U.S.

May 13 June 12

$3.70 $3.61 $3.94 $3.57

SOURCE: AAA

Monthly Page Views:

Monthly Unique Visitors:

Monthly Visits:

1,910,234

275,966

454,600

*June 2013 Omniture

Total amount of revenue generated in CarbondaleThe CPI measures average price changes of goods and services over time, with a reference base of 10 by hotels and motels for room rentals only. in 1982-84.To put into context, a current CPI of Apr 13 Apr 12 Change 194.5 means a market basket of goods and service that cost $100 in 1982-84 now costs $194.50. MONTHLY TOTALS

SOURCE: ILLINOIS ASSOCIATION OF REALTORS

Let us help grow your business. Call (618) 351-5014

’12

SOURCE: INSTITUTE OF GOVERNMENT AND PUBLIC AFFAIRS, UNIVERSITY OF ILLINOIS

MEDIAN SALES PRICE Change Q1 13 Q1 12 15.8% 9.3% 50.0% 25.0% 75.0% 10.2% 2.3% 15.4% 9.9% 25.9% 20.0% 83.3% 10.7% 21.3 % 6.0% 8.6% 0.2%

’11

$7,732,810

SOURCE: ILLINOIS SECRETARY OF STATE’S OFFICE. LATEST DATA AVAILABLE.

Home sales

108 107 106 105 104 103 102 101 100 99 98 97 96 95 94 93 92 91 90 89

The Flash Index is an early indicator of the Illinois economy’s expected performance. It is a weighted average of growth rates in corporate earnin consumer spending and personal income. An index above 100 indicates expected growth; an index below 100 indicates the economy is contract

$3.79 $3.87 $4.00 $3.63

$3.43 $3.30 $3.62 $3.43

SOUTHERN BUSINESS JOURNAL

JULY 2013

Investments Understanding the markets: What the acronyms signify and what affects investors BY SCOTT MCCLATCHEY SBJ CONTRIBUTOR

Dow. NASDAQ. S&P 500. Fear index. NYSE. Commodity prices. Earnings. Economic indicators. These are the gauges and signposts of investing, but if you McClatchey stopped most people on the street, you’ll find they have only a hazy understanding of what these terms signify or reference. If you’ve ever been left dizzy by the jargon of the financial world, here is a brief article that may help clarify some of the arcana. Let’s start on Wall Street. Major U.S. indices: The Dow Jones Industrial Average tracks how 30 publicly owned companies trade on a market day — the “blue chips,” 30 titans of U.S. and global business chosen by The Wall Street Journal, most not actually industrial. The NASDAQ Composite records the performance of 3,000+ companies on the NASDAQ Stock Market (see below), including many technology firms. The S&P 500 logs the performance of 500 leading publicly traded companies across 10 different sectors (business/industry categories), as determined by financial research giant Standard & Poor’s (there was actually a Mr. Poor, hence the name). At the end of the trading day, these indices settle or “close” at a price level. The Dow is a price-weighted index; that is, its value each trading day rides up or down on the price movements of its 30 components. By contrast, the S&P 500 and NASDAQ (and most other stock indices) are capweighted, meaning the index value reflects the total market value of the companies in the index and not simply the prices of individual components. The S&P 500 has both a price return and a total return (the total return

includes dividends). While the nightly news tells everyone what the Dow did today, many seasoned investors pay more attention to the S&P 500, which represents about 70 percent of the value of the U.S. stock market. There are other indices that also grab Wall Street’s attention. Investors watch the Russell 2000 (which lists the “small caps,” usually newer and younger firms than found in the predominantly “largecap” S&P 500) and the Wilshire 5000, which tracks stocks of almost every publicly owned company in America (more than 6,000 components). Eyes are also on the “fear index,” or the CBOE VIX (Chicago Board Options Exchange Volatility Index), which measures investors’ expectations of volatility or market risk in the S&P 500 for the next 30 days. Important multinational indices (the MSCI World and Emerging Markets indices, the Global Dow, the S&P Global 100, and many more) and foreign indices (Japan’s Nikkei 225, Germany’s DAX, China’s Shanghai Composite and many others) also get a look. Stock exchanges: Stocks trade on exchanges, with the most prominent in America being the New York Stock Exchange (NYSE), the “big board” at which celebrities are seen ringing the opening or closing bell. Other notable U.S. stock and securities markets include the American Stock Exchange (AMEX), the CBOE and the NASDAQ Stock Market. While the NYSE trading day runs from 9:30 a.m. to 4 p.m. Eastern Standard Time, pre-market and after-hours trading also occurs as investors respond to earnings announced after or before the bell or overseas developments. The NYMEX, the COMEX and the forex market: The CME Group of Chicago owns and operates the New York Mercantile Exchange (NYMEX), the biggest physical commodities exchange on the planet. The NYMEX tracks energy futures, such as oil and natural gas, and it also has a COMEX division for metals, such as gold, silver and copper futures. (Platinum and

Find more business news at www.sbj.biz. palladium futures actually trade on the NYMEX instead of the COMEX.) Agricultural commodity futures and options are traded on the CME Group’s Chicago Mercantile Exchange. Over-thecounter currency trading occurs via the worldwide, decentralized forex (foreign exchange) market. Short-term movements in exchange rates do influence stocks. The bond market: Further decentralized trading occurs here, conducted by institutional and individual investors, governments and traders buying, selling and issuing government, corporate and mortgage-linked securities (and other varieties). Bond prices fall when bond yields rise, and vice versa. Interest rate changes affect the bond market more than any other factor; credit rating adjustments and changes in the appetite for risk (i.e., a race to or retreat from stocks by investors) can also play roles. What moves the markets up and down? Information or, more precisely, the way large institutional investors respond to it. Things really move when the equilibrium of the market is upset by either positive or negative breaking news. It could be a geopolitical development, a natural disaster, a central bank decision, a comment from a Federal Reserve official or the treasury secretary. It could be many things. It could be earnings reports. Corporate earnings are sometimes called the “mother’s milk” of stocks, and when two or three big companies beat estimates, Wall Street may see big gains that day. The markets also respond to an ongoing stream of economic news releases from the federal government and other organizations. Federal Reserve policy announcements (interest rate adjustments, the implementation or cessation of stimulus efforts) get the most attention, and the Labor Department’s monthly employment

report finishes second. Other critical monthly releases include the Commerce Department’s consumer spending report, the Bureau of Labor Statistics Consumer Price Index measuring consumer inflation, and monthly reports on existing home sales (from the National Association of Realtors), new home sales (from the Census Bureau) and home values (via the S&P/Case-Shiller Home Price Index). Other key reports: The occasionally contradictory consumer confidence surveys from the University of Michigan and the Conference Board (the CB poll is more respected, as it surveys 5,000 people; the Michigan poll surveys only 500, but asks many more questions) and the Institute for Supply Management’s monthly purchasing manager indexes assessing the health of the manufacturing and nonmanufacturing sectors of the economy (these are simply surveys of purchasing managers at businesses, minus hard data). Hopefully, this makes things a little less mysterious. It takes a while to get to know the financial world and its pulse, but that knowledge may reward you in tangible and intangible ways. Remember: Unmanaged index returns do not reflect fees, expenses or sales charges; bonds are subject to market and interest rate risk if sold before maturity; stock investing involves risk, including loss of principal; and mortgage backed securities are subject to credit, default, prepayment, extension, market and interest rate risk. SCOTT MCCLATCHEY is a certified financial planner with Alliance Investment Planning Group, a Carbondale investment firm located at 115 S. Washington St. He can be reached at 618-519-9344 or scott@ allianceinvestment planning.com. He also provides investment, retirement planning and insurance services to SIU Credit Union members through the SIU Credit Union Investment Services partnership. Securities offered through LPL Financial, member FINRA/SIPC.

SOUTHERN BUSINESS JOURNAL

JULY 2013

Achievements

Faces in the news

Morgan, Kochel recognized for achievements

Morgan

Havens

Bailey

Kochel

Crawford

Patterson

Melody Morgan and Brent Kochel have been recognized by Kerber, Eck & Braeckel, LLP, a firm of certified public accountants and management consultants. Morgan has passed the CPA exam. She joined the firm in 2006 and is an in-charge accountant in its Audit and Tax Department. Kochel, CPA, has been promoted to manager in the firm’s Audit and Accounting Department. He joined the firm last year.

Murphy-Wall acquires Elkville State Bank Murphy-Wall State Bank and Trust Company has acquired Elkville State Bank. With this merger comes the retirement of chairman R.H. “Bud” Havens, who is celebrating his 51st year of banking. W.K. “Bill” Crawford Jr., the current chairman of Murphy-Wall State Bank, has been in the business for 65 years. Between the two bank chairmen, they have more than of century of experience in the banking industry.

Heartland Chiropractic & Rehab opens

Blissenbach

Mathew

Find more business news at www.sbj.biz.

Dr. Kimberly Sarver-Kalaher recently opened Heartland Chiropractic & Rehab at 2001 Walnut St. in Murphysboro. A 1982 graduate of Logan Chiropractic University in St. Louis, Sarver-Kalaher previously owned and practiced under Southern Illinois Chiropractic with offices in Carbondale, Herrin, Du Quoin and Chester. Office hours at Heartland Chiropractic & Rehab are 8:30 a.m. to 5 p.m. Monday through Friday. Appointments can be made by calling 618-687-4700.

Farino

Faces in the news Have you been promoted? Send a photo. Has a colleague at work completed an intensive continuing education program? Send a photo. Others in the business community will want to know it, so please consider passing on your employment news and photos to the Southern Business Journal. Feel free to email the information to sbj@thesouthern.com.

Vaillancourt receives Best of Carbondale Award Annette Vaillancourt, Ph.D., has been selected for the 2013 Best of Carbondale Award in the psychotherapists’ category by the Carbondale Award Program. The Carbondale Award Program was

established to recognize the best of local businesses in the community.

South Side Lumber, Kreative Design merge South Side Lumber has merged with Kreative Design Showcase of West Frankfort. Kreative Design Showcase by South Side Lumber is at 315 W. Main St. in West Frankfort. The showroom features cabinet displays using current and popular designs and decorating techniques, along with displays of flooring, blinds and fireplaces, as well as kitchen and bath designs. Kreative Design Showcase was started by Mike and Linda Kathalynas in 1983.

Hospital recognized as a ‘best performer’ Memorial Hospital in Chester has been recognized as a “best performer” in several key performance areas in a report that compares critical access hospitals to best performing facilities in Illinois and 13 other states throughout the Midwest. Key clinical areas where Memorial rated well include heart failure, surgical care, immunizations, pneumonia, readmits, patient falls, omission errors, return E.R. visits and staff turnover.

Lewis qualifies to attend conference Randy Lewis Jr., an Edward Jones financial advisor in Marion, qualified for the firm’s 2013 Financial Advisor Leaders Conference. This conference recognizes financial advisors who are among the leaders in the financial services firm. Lewis was one of only 793 financial advisors who qualified out of the firm’s nearly 12,000 financial advisors. The conference was in May at the firm’s headquarters in St. Louis.

Jockbrokers wins business pitch contest Jockbrokers, a Carbondale-based business, won first place and the $10,000 grand prize in the 2013 Chicago Access to Capital Business

Pitch Contest hosted by Dunn & Bradstreet. Forty-four companies were selected to participate in the competition; Jockbrokers was the only business from Southern Illinois that was selected. Jockbrokers is an interactive website that offers sports-minded users the ability to invest and trade sports cards. The platform on which Jockbrokers. com is built involves a patented methodology of trading, similar to trading stocks. Justin Baggott is president of Jockbrokers.com.

GrassMasters wins First Bank promotion GrassMasters in Aviston is the thirdweek winner of the First Bank Small Business Handshake, a promotion that recognizes small business owners and entrepreneurs for their commitment to their business, employees and communities. GrassMasters, LLC is locally owned and operated in Aviston and consists of professionals who have served in the lawn care service for years.

SIU student launches public relations firm SIU student Sidney Rehg recently launched a public relations and branding firm. The company, Piranha, focuses on providing business with improved brand image and outreach to the community in a digital environment. For more information on Piranha, visit www.prpiranha.com or contact Rehg at sidney@prpiranha.com.

Bailey joins Legence Bank as loan officer Shawn Bailey has joined Legence Bank as a commercial loan officer, and he also will be working on agricultural loans. A Vienna native, now living in Dixon Springs, Bailey will be based in the Legence Bank Vienna branch and will focus on business development in Vienna and the surrounding area. Most recently, Bailey served as a senior credit officer and lender at Southern Trust Bank’s Goreville branch. SEE ACHIEVEMENTS / PAGE 17

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JULY 2013

SOUTHERN BUSINESS JOURNAL

Achievements Crain associate completes mortuary education Lane Patterson, an associate of Crain Funeral Homes and Cemeteries, has completed his formal education in funeral service and is now involved in funeral service at all Crain locations. Patterson graduated in May from SIU with a bachelor’s degree in mortuary science and funeral service. He has been associated with Crains since 2006, when he began working after school and summers. His father, Kirby, has been with Crains since 1982.

Eldorado librarian earns degree

Felicia Murray, assistant library director at Eldorado Memorial Library, earned her master’s degree in library and information science in May from University of Illinois at Urbana-Champaign. Murray has been working in libraries for more than six years.

Hospital recognized for excellence

Representatives from Lourdes spoke in May at the Association for Healthcare Philanthropy Midwest Region Conference in Indianapolis, Ind., because of the hospital foundation’s fundraising success with a small staff. President and CEO Steven Grinnell and Vice President/Chief Philanthropy Officer Tara Miller co-presented at the conference. Recently, Lourdes Foundation achieved a milestone as annual giving exceeded $1 million over a single year for the first time in its history.

New program offers assistance

Southern Illinois Center for Independent Living has unveiled a new program, Your Choice Home Services. The program is for people who need help in their homes, such as housekeeping, hygiene or shopping, but do not qualify for public assistance. Clients can receive in-home services for a flat fee per hour. SICIL serves individuals in Franklin, Jackson, Perry and Williamson counties. For more information about YCHS, call Bonnie Vaughn at 618-457-3318.

the state of Illinois and awarded through the Illinois Department of Human Services Bureau of Child Care and Development.

Blissenbach recognized for sales The Realtor Association of Southwestern Illinois awarded Rita (Galloway) Blissenbach the award for Top Commercial Sale of 2012. Blissenbach has been awarded numerous multi-million dollar awards for sales through the Egyptian Board and the Realtor Association of Southwestern Illinois. She has had offices in Perry and Franklin counties and is now based in Monroe County.

O’Saile expands daycare operation Lynne (Smith) O’Saile, a longtime daycare provider in Herrin, has moved her business out of her residence to the house next door. She recently purchased the neighboring house at 1221 S. 16th St. and opened Giggles and Scribbles Early Learning Center. O’Saile has a degree in early childhood education, and all of her staff are teacher certified. Contact her at 618-942-5777.

Scharlemann named administrator Mary Scharlemann has been named full-time administrator at Shawnee Christian Nursing Center in Herrin. She had been serving as interim administrator since last November. A graduate of Eastern Illinois University with a bachelor’s degree in sociology, Scharlemann has worked in long-term care for more than 15 years.

Fradelos receives pet certification

Year by first-year students at SIU School of Medicine. He was honored for his work as a volunteer mentor to the medical students during their first year in Carbondale. Cruz is in practice at REA Clinic in Herrin. He is a volunteer assistant professor at SIU School of Medicine.

concentration in finance from University of Texas at Dallas and master’s degree in health care administration from Trinity University in San Antonio, Texas.

Hand, wrist surgeon joins Lourdes

Dr. Gregory C. Farino, a licensed orthopaedic surgeon who specializes in hand and wrist surgeries and techniques, Program earns accreditation has joined the medical staff at Lourdes Baptist Health Paducah oncology Hospital in Paducah. program recently received its fifth Farino has treated the orthopaedic needs consecutive three-year national of many sports teams and athletes, accreditation with commendation from the American College of Surgeons Commission including the Pittsburgh Pirates during spring training and the Pirates’ minor on Cancer. league players throughout the season. His Accreditation from the Commission on Cancer means Baptist Health offers a full- office is located at Orthopaedic Institute of Western Kentucky, 4787 Alben Barkley service program with excellence in diagnostic and treatment-related services, Drive, in Paducah. cancer registry, patient support and New businesses open in Herrin community education and outreach. To maintain accreditation, facilities must The Alteration Shop & Treasures, along undergo an on-site review every three with Fleur de Lis Flowers & Gifts, have years. opened at 109 W. Monroe St. in Herrin. Cynthia Shirley is owner of The Alteration Shop & Treasures, which offers Local company offering training antiques and other treasures, as well as Pathways to Excellence, LLC, a costume rentals for theater performances Carbondale-based company that provides and special events. The business also serves leadership training to Head Start programs, as a drop-off location for dry cleaning human service agencies and corporate services provided by Custom Cleaners in entities across the nation, is offering a Carbondale. training course, Leadership 101. Fleur de Lis Flowers & Gifts is managed The newly released, on-demand training by Kyle Brooks, the lead designer for the course has been developed in 12 short company. He has more than seven years of modules. To see a preview, visit design experience in weddings and special www.pathwaystoexcellence.net/ events. In addition to custom arrangements leadership-101. Teresa Gilbert is for any setting, the business offers tuxedo president of Pathways to Excellence. She rental, candles, balloons, event planning, can be reached at 618-521-1917. linen rentals and more. To reach The Alteration Shop & Barlow accepts principal position Treasures, call 618-942-7084. Diedre Barlow, a graduate of Christopher To reach Fleur de Lis Flowers & Gifts, call High School and Eastern Illinois University, 618-942-4301. has been hired as principal of Norwood Junior High School in Sacramento, Calif., for McGrath wins achievement award the 2013-14 school year. Tim McGrath from the financial She is the daughter of Charles Barlow of services firm of Edward Jones in Anna Christopher and the late LaDonna Barlow. recently won the firm’s Jim McKenzie

Jamie Fradelos of Paw Pal Pet Sitting in Mount Vernon has earned the National Association of Professional Pet Sitters certification credential. The NAPPS certification program provides pet sitters with a broad-ranged and in-depth program in pet sitting. The curriculum includes topics in pet care, health, nutrition and behavior, as well as Mathew named CEO business development and management, Finny Mathew has taken over as chief plus a complete pet first aid course. executive officer at Crossroads Community For information, call Fradelos at 618-731- Hospital in Mount Vernon. 0316 or visit www.pawpalpet.com. Thompson receives credential Mathew previously served as chief operating officer of Kosciusko Community Patricia Thompson of Ava has received Hospital, a 72-bed hospital in Warsaw, Ind. a Gateways to Opportunity ECE Credential Cruz named Mentor of the Year Obstetrics and gynecology physician Dr. A native Texan, he earned a bachelor’s Level 1. Paul J. Cruz was chosen as Mentor of the degree in business administration with a Gateways credentials are recognized by

Award for his exceptional achievement in building client relationships. McGrath is among the firm’s 12,000plus financial advisors who work directly with nearly 7 million clients to understand their personal goals — from college savings to retirement — and create long-term investment solutions that emphasize a well-balanced portfolio and a buy-andhold strategy.

SOUTHERN BUSINESS JOURNAL

JULY 2013

Business Fine Print Building permits Marion Kim Harmon, 2218 Melanie Lane, $50,000 Jerry Lee Webb, 1504 and 1506 W. Central, $561,000 Kris Roberts, 816 Colonial Drive, $140,000 Darrell Ross, 1700 Easy St., $250,000 Pamela Pool, 727 N. Harper, $3,249

Mount Vernon Tylers Jefferson Motors, Illinois 15, $50,000 Tylers Jefferson Motors, Illinois 15, $80,000 Roy and Misty Nabors, 1708 Grove, $1,000 Paul Boyd, 1000 Welkins, $0 Norman Piercy, 10882 E. Richview Road, $24,900 American Cancer Society, various locations, $0 Illinois Title Loans, 3113 Broadway, $0 Homestyles, 815 Veterans Memorial Drive, $33,000 Illinois Title Loans, 3113 Broadway, $1,300 William Digit, 1500 Veterans Memorial Drive, $4,000

City of Mount Vernon (Horace Mann School), $0 City of Mount Vernon, 613 Herbert, $0 City of Mount Vernon, 1219 Wescott, $0 City of Mount Vernon, 1706 12th Street, $0 City of Mount Vernon, 725 S. 20th St., $0 City of Mount Vernon, 408 S. 15th St., $0 New Life Missionary Baptist, 528 S. 19 th St., $0 Rodney and Vicki Pearce, 1405 Wescott, $0 Adam and Melynda Breeze, 116 N. 13th St., $0 Express Care, 1104 S. 42nd St., $45,000 Robert McCutcheon, 725 S. 17th St., $0 Susan Edwards-Smith, 1009 S. 25th St., $0 Calvary Pentecostal Church, 406 N. 44th St., $100,000 Hilda Wright (in Grnd Pool), 817 Airpor t Road, $15,000 Drury Development Corp., 145 N. 44th St., $10,000,000

Murphysboro Mar tin and Julie Schaldemose, 2215 Division St., $60,000

Brock Monson, 721 N. Seventh St., $4,000 Mar tin Schaldemose, 1701 Walnut St., $100,000 Brad Rife, 1210 N. 20th St., $2,500 Darren and Mandy King, 1602 Pine St., $2,400 John and Amy Eaton, 1849 Gartside St., $43,000 George Miller, 526 N. 15th St., $1,950 Jerry and Linda Smith, 1020 and 1022 S. 22nd St., $5,700 Mike Lane, 1639 Tina Drive, $8,000 Fleda McCoy, 414 N. 11th St., $500 Keith Settles, 623 Somerset, $700 City of Murphysboro, 1616 Pine St., $12,600 Nathan Blake, 328 N. 11th St., $16,000 Segundo Lopez, 13 Louis Wides Drive, $3,000

West Frankfort Ron and Regina Gardner, 2308 E. Elm St., $10,000 John and Kacy Nolen, 904 N. Br yan St., $18,000.00

Bankruptcies Chapter 7 Linda York, P.O. Box 524, Elkville Donna M. Milam, P.O. Box 71, Johnston City Matthew D. and Mindy R. Oxford, 1005 Whitman Drive, Apt. C, Marion Mary A. Bottom, P.O. Box 925, Marion Eric W. and Terry J. Wood, 2615 Illinois 147, Vienna Amanda M. Bradley, 1200 Scotsboro Road, Marion Jan D. and Donna K. Burlison Sr., 9017 N. Rainbow Lane, Mount Vernon Bryan Carl Smith Jr., 207 Wild Rose Lane, Apt. B, Marion Laurel G. Crank, 21243 Adkin Road, Omaha Rebecca Suzanne McCluskey, 1627 S. Division St. Carterville Angela A. McMath, 801 E. Main St., Apt. 107, Carbondale Donald A. Taylor, 915 W. Chestnut, Apt. F, Marion Timothy and Martha Jane Shaputis, 412 N. Main, Ewing

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SOUTHERN BUSINESS JOURNAL

Business Fine Print Shannon L. Walker, 47 Shumaker, Villa Ridge Claude E. Wiggs, 1708 S. 13 St., Herrin Jason S. Leeper, 604 E. Broadway St., Steeleville Rickey J. Dailey, 423 E. Jefferson, Lot 52, Anna Angela L. Dunstan, 625 S. Alber t St., Golconda Kori Rene Colber t, 632 E. Searing St., Carbondale Joshua L. Price and Misty M. Chick, P.O. Box 1893, Marion Sandra Jean Valco, 12 Nutmeg Lane, Murphysboro Clint D. and Bobbi L. Nichols, 214 E. Pine, Albion William F. and Beth V. Lipscomb, 508 W. Parrish, Benton Betty J. Hutchison, 504 E. Vienna St., Anna Tracy Ann Hale, 408 W. Grand Ave., Carterville Jeremy L. Conway, P.O. Box 315, Willisville Richard Eugene Lance Jr., 7658 Main St., Mulkeytown Dwight A. and Amber L. Cline, 811 N. First, Fairfield Scott B. and Tina L. Bollman, 1709 W. Faust, Marion Dennis G. and Vickie K. Bigham, P.O. Box 181, Olive Branch Timothy Lee and Jamie Lynn Hawkins, 9337 E. Chestnut Acres Road, Mount Vernon Ouadie Akaaboune and Sandra Eileen Leonard, 21 Albany Road, Carbondale Sonya M. Taylor, P.O. Box 144, Cairo David W. and Joyce K. Newsome, 20 West End Lane, Thompsonville Joshua R. and Carmen L. Mifflin, 1001 W. Madison, Herrin Leslie Ann Dunn, 2103 Herber t St., Murphysboro Ashla Elizabeth Estrada, 613 Mulberry St., Murphysboro Debra L. Williams, 1142 E. Pleasant Hill Road, Bus Lane, No. 56, Carbondale Rober t G. Dorsey, 250 Proctor Ave., Buncombe James E. and Shari L. Murray, P.O. Box 205, Elkville Melanie M. Reynolds, P.O. Box 174, Bellmont Brandon Matthys Bax, 304 W. Main St., Carmi Eric Russell and Teresa Annette Eblin, 775 Illinois 166, Creal Springs Ashley Danielle Mulder, 8983 Hamletsburg Road, Brookport Leila K. Dierks, 103 E. Second St., Steeleville Claude B. and Sandra K. Smith Jr., 8412 Kimberly Lane, Sparta Eddie Lee and Carla Jo Mercer, 404 S. Walnut, Carmi

Elizabeth Ann Cook, P.O. Box 364, Dongola Jennifer L. Bond, Route 4, Box 214, McLeansboro Samuel E. Farnam Sr., 11936 Wellbore Lane, Pittsburg Candace Nicole Walker, 702 Baggott St., Zeigler Charles R. Centers, 810 S. 24th St., Mount Vernon Jerome D. Clarke, 315 S. Mulberr y St., Enfield Judith Lynn Bradley, 1102 Pemberton Drive, Marion Rebecca Lynn Ramsey, 1109 N. Johnson St., Marion Dustin G. and Dana L. Shroeder, 710 N. First St, Grayville Springg M. Clark, 5980 Plaster Grove Road, Thompsonville Patricia Ann Browning, 812 Third St., Eldorado Jeffrey D. and Kristilyn Sargent, 5002 Goldenrod Road, Oakdale Jerry Ray and Darla Kay Johnson, P.O. Box 332, Goreville Thaddius M. and Anne M. Intravaia, 1150 Old Illinois 13, Equality Dar tanyen Lee and Cr ystal Nicole Crim, 3087 North Ave., Metropolis Staci Lynn Homan, 511 S. Albion St., West Salem Bobby Dean and Mary Sue Ingram, 2311 Roblee Ave., Murphysboro Gerald Andrew Wexstenn, 100 Mine B Road, Herrin Edward J. Salter, 923 N. Almond St., Carbondale

Chapter 13 Miranda Lynne Ivory, P.O. Box 703, Cairo John A. Barr II, P.O. Box 379, Metropolis David E. Johnson, 3860 Gilead Church, Simpson Bendon S. Gibson, P.O. Box 3744, Carbondale Barbara A. O’Connor, 1005 W. Concord, Marion Charles W. and Judith A. Heckes, P.O. Box 78, Wolf Lake Rober t D. McGeath, P.O. Box 1175, Murphysboro Jeffrey E. Rober ts, 416 W. O’Gara St., Harrisburg John A. and Br ynne C. Mar tinez, 16016 Liberty School Road, Marion Theresa F. Bowlin, P.O. Box 25, Zeigler Terr y R. and Laura E. Walters, 430 Old Johnston City Road, West Frankfort Barr y R. and Darlene F. Henard, 2890 Cypress Road, Dongola Kenneth S. and Melinda K. Neal, R.R. 2, Box 22C, Dahlgren

Find more business news at www.sbj.biz. Alan D. Kaminski, 10558 Gass St., West Frankfort Glen and Tamara Steele, 321 Windy Pine Trail, Percy Thomas L. and Patsy M. Coke Jr., 701 Maple St. Carmi Nicholas A. and Addie L. Degler, 308 N. Washington Blvd., West Frankfort Janet Lee Vaughn, 307 N. 10th, Benton Jerid H. Thompson, 3628 Baseline Road, West Frankfort Patricia M. Williams, 311 E. Webster St., Benton William O. and Lillie M. Lovies, 0298 W. Sycamore, Mounds William M. Kobler Jr., 1596 Tick Ridge Road, Grand Chain Daniel E. Hale, P.O. Box 160, Energy Kevin R. Trina S. Darnell, 3963 Illinois 37, Marion Darryl D. and April Disroe, 607 S. 20th St., Mount Vernon Dennis Andrew Ball, P.O. Box 84, Marion Rober t D. McSmith, 610 Hillandale, Steeleville Jeffrey Shayne and Jennifer Marie Blankenship, 15154 Corinth Road, Johnston City Jimmy W. and Linda L. Gregory, 233 Walnut St., Zeigler Vernon L. and Rhonda G. Walker Jr., P.O. Box 1186, Murphysboro Jalisha Catherine Sueing, 430 14th St., Cairo Robert L. and Robbin A. Andrews, 107 W. Park, Benton Roger N. and Paula J. Hooven, P.O. Box 613, Carrier Mills Karla J. Rankin, 3000 Pine Ridge Drive, Herrin Erich D. and Lora J. Pilz, 13188 Greenbriar Road, Carterville Victor K. and Rachel M. Leber, 14900 Old Ben Road, Sesser Ashley E. O’Melia, 1266 N. 20th St., Murphysboro Mar y Ann Joiner, 2365 Chevy Lane, Brookport Paula J. Roberts, 1210 N. 12th St., Mount Vernon Jerry Allen Dicus, 231 N. 12th St., Mount Carmel LaTrenda Shawnetta Smith, 3406 Veterans Memorial Drive, Apt. 716, Mount Vernon James Douglas and Joni Lynne Durham, 9063 E. Strawbridge Road, Mount Vernon

Calendar July 17 Starting a Business in Illinois: 5 to 7 p.m., room 150, DunnRichmond Economic Development Center, 1740 Innovation Drive, Carbondale. Free. An optional business start-up kit is available for $15. To register, call 618-5362424, email sbdc@siu.edu or visit www.siusbdc.com.

Aug. 20 How to Build Revenue and Beat Your Competition: 11:30 a.m. to 1:30 p.m., room H128, Workforce Development and Construction Management building, John A. Logan College, Carterville. Cost for this Dale Carnegie workshop is $15 per attendee; lunch and materials are provided. The last day to register is Aug. 16. For reservations, call Charles Eubank at 800-686-3253 or email charles.eubank@ dalecarnegie.com.

Find more business news at www.sbj.biz.

Timothy Wayne Ellis, P.O. Box 205, Cobden Barry Eugene and Kathy A. Lindsey II, 904 Oak St., Carmi Herbert J. Huston, 4235 Lincolnshire Drive, Apt. 5C, Mount Vernon Charles G. and Jolene Wells, 520 Green St., Woodlawn Glen Everett and Carletta Kay Misselhorn, 7 Knollwood, Chester Larry K. Isaacs Jr., 2279 S. Thompsonville Road, Thompsonville

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