Client Guide
Luxury Cake Design, Dessert Tables & Favours
Welcome Based in Nottingham city centre in our home bakery The Sweet Stuff create modern, elegant, luxury cakes. We will work with you to design the perfect centrepiece wedding cake, dessert table or favours that you will love and want to eat all over again. We are dedicated to creating original designs and flavourful sweet creations using high quality ingredients. The Sweet Stuff consistently receive 5* reviews for our customer service, professionalism and our cakes and treats. We are dedicated to satisfying your needs beyond expectation. To ask any questions related to your order or to enquire about our services call 0741 5665 620 or email natasha@thesweetstuff.co.uk We are excited to share this part of your wedding journey with you. Thank you for entrusting us with a small part of your special day. We invite you to follow us on social media to get an insight into how we work and see everything we make.
Our Process Book your cake Wedding cakes are usually booked 6-12 months in advance. To maintain our highest standards, we work on a limited number of wedding orders each week.
One month to go We will check all of the details with you and again confirm your final design and cake flavours. Final payment should also be received.
Design your cake All of our cakes are designed to reflect your personal style. Bring your colours, wedding invites, images and ideas to your consultation. We will create a digital design that will be emailed to you. If you cannot attend a consultation we can work with you via email, phone or video call.
On your big day We will work with you and your venue to ensure that the cake is delivered and set up at the appointed time. Delivery and set up can usually take up to an hour so please allow for this in your timeline. We hope that you love your experience with The Sweet Stuff!
Choose your flavours Choose your cake flavours and request a sample box with up to three cake flavours. The finishing touches You may consider a cake stand to be the finishing touch to your cake. We have a selection available for hire with any cake or dessert table. Also cake-away boxes. The numbers If you are happy with your design and quotation you will receive an invoice via email. ÂŁ100 deposit will secure your booking. Your final balance is due up to 30 days before your wedding date.
Our Cakes Each cake is unique and a reflection of you and the vision you want to create for your wedding, from the flavours you choose to the wonderful cake design we collaborate on. Our cake tiers are 5" deep giving you generous servings. All orders are baked as close as possible to your delivery date. Our fillings start with a Swiss meringue buttercream base - silky, light, not too sweet. Our small batch purees and curds are homemade and we use good quality chocolate for our ganache. Iced cakes are covered in a thin layer of luxury artisan icing. Cakes for special dietary requirements can also be supplied. Our most popular flavours are Summer Fruits, Chocolate Cookies 'n' Creme and Lemon Zest. Wedding cake is usually served as one inch finger portions. To serve your cake as dessert we recommend doubling this serving size. If you are having an intimate wedding but would like a larger, grander cake, decorated dummy cake tiers are also available.
Dessert Tables Wow your guests with a delicious display of desserts and treats. Dessert tables are fun and can include various treats for you and your guests. They can be served instead of a centrepiece cake or served during your evening reception. The presentation can complement your theme or colour scheme and feature your all of your favourite flavours. Please see website for our current menu.
Favours Wedding favours are given to say 'thank you' to your guests for attending your special day. Our favours can be created to reflect your favourite treats and flavours and can be customised to match your theme and colours. Please see our menu on our website.
How We Work Business Hours Monday - Friday, 10:00am​ - 6:00pm Closed: Weekends and Bank Holidays Communication You may reach us via email and telephone. If a voicemail or email is received we aim to respond within 24 hours. Meetings by appointment only. Payments Cash, cheque, bank transfer, debit and credit cards are accepted. A secure online payment link is available. Holidays We will make you aware of any holidays we take with as much notice as possible.
Food Safety The Sweet Stuff is fully inspected, trained and insured. We have been awarded a 5* food hygiene rating. Image Sharing The Sweet Stuff reserves the right to share images of our products. If you wish for us not to share any images related to your event please communicate this in writing. Professional Pictures We ask our couples to provide a few professional images of their order from us to use in our marketing and promotions. (We may get in touch with your photographer for these).
Additional Services Delivery and set-up Our delivery and set up fee covers a radius of 15 miles from Nottingham city centre. Additional mileage is charged at 50p per mile. It can often take up to an hour or more for us to set up at your venue due to the care we take. Cake stand hire Cake stands can be the perfect finishing touch to any of our beautiful cakes. We have a selection of cake stands available for hire with any cake ordered from us. A security bond of £50.00 is required. • White milk glass cake stand, £25.00 • 7 tier perspex cupcake stand, £25.00 (Your security bond will be refunded once the stand is returned/collected from your venue undamaged within 2 working days after your event). Cake boxes Generous sized white cake boxes are available for your guests to take their cake or treats home. Your boxes can be personalised with a sticker or ribbon. From £1.50 per 10.
Terms and Conditions Deposit A deposit of £100 is required to reserve your date. The deposit is non-refundable in any circumstance including acts of God, fire strike and/or extreme weather. Final Balance The final balance is due 30 days before the event date. If your cake is ordered less than 30 days before your event date, the total amount is due immediately.
Cancellation In the event of cancellation, deposits will not be refunded. Zero refund will be given with less than 30 days notice. Cancellations must be in writing. Right of Withdrawal Changes to agreed circumstances or other factors may result in our withdrawal of services. Non co-operation, late payments or missed appointments are examples of contributing factors. Should The Sweet Stuff initiate the withdrawal, all fees will be returned, excluding the deposit, as well as fair market value for services provided.
Disclaimer In the case of an emergency or an error in your delivery, please contact us so we can fix the issue immediately. If you are unhappy with your cake for any reason, please call us immediately. In the rare case that you are unhappy and would like a Delivery & Set-up refund, you must call on the day of your Delivery and set-up is required for all event and arrange for your complete order wedding cakes. Delivery is £30.00 within a to be returned. Without proof of the 15 mile radius of Nottingham city centre. Additional mileage is calculated at 50p p/mile. product that will not be used for your event, we will be unable to refund any portion of your payment. Hiring Items Items hired require a £50 security bond. Your security bond will be returned in full if items Our Guarantee We are dedicated to satisfying our clients are returned undamaged. Deductions will be requirements beyond expectation. We will required to replace any damage or loss. work with you to make sure you are Additional monies may also be required to completely satisfied and happy with your recover full costs of items damaged. order. Please note that colours and design of actual cake may vary slightly from Changes computer mock-up due to the nature of Any changes to your cake order will be digital and edible components. accepted up to 30 days to the event date. After that date we cannot accept any changes. Design Work All design work by The Sweet Stuff remains the property of The Sweet Stuff in all circumstances unless permission is sought.
The Sweet Stuff www.thesweetstuff.co.uk natasha@thesweetstuff.co.uk 0741 5665 620 Home Bakery in Nottingham City Centre Visits By Appointment Only
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Š The Sweet Stuff 2016-2017 | All rights reserved Image Credits: Natasha Foster-Wilson, Craig Atkins Photography, Marc Le Galle, Robert Sail, Ed Godden Photography, Thom Walker Photography, Shaun Taylor Photography, First Hand Photography