Recovery, through effective leadership by Westfair Business Journal

RECOVERY WILLIAM P. HARRINGTON

BELINDA S. MILES

DAVID LEWING

LOUIS R. CAPPELLI

THROUGH EFFECTIVE LEADERSHIP THE ARC OF THE MORAL UNIVERSE IS LONG, BUT IT BENDS TOWARD JUSTICE — Martin Luther King Jr. JEFFREY A. FLAKS

BRAD SOMMA

BRENDAN NAUGHTON

FAIRFIELD COUNTY BUSINESS JOURNAL • WESTCHESTER COUNTY BUSINESS JOURNAL • JUNE 22, 2020

June 16, 2020 “Let Facts Be Submitted To A Candid World” It’s time for a candid conversation. Leadership is spawned from crisis and necessity. True leaders simply lead. They are selfless and courageous, empathic and humble. They acknowledge their flaws and solicit the wisdom of others. Their moral compass is the common good. They seek neither credit nor platitudes. Their reward is the success and well-being of those who have placed their trust in them. Our country and our region are confronting two daunting challenges: The COVID-19 Pandemic has killed or sickened family and friends, crippled our local and national economies and plunged individuals and families into the chaos of fiscal uncertainty and pervasive fear. Horrific homicidal misconduct of certain police officers has exposed, yet again, the festering social wounds of racism in our country and the resultant plight and suffering of Americans of color. These are common enemies that we as Americans must fight and overcome together. I emphasize “we” because our Nation’s founding documents are based upon inclusive pronouns that contemplate a collective effort to defend and honor one another and the God-given Constitutional rights of every American. Unfortunately, on both sides of the aisle our political discourse has devolved into the constant use of divisive personal and partisan invective. This pits Americans against each other. This is not leadership. It is self-serving, toxic rhetoric that has exacerbated our problems, fomented unnecessary and otherwise avoidable social discord, and accomplished nothing other than to tear at the fabric of our country. This is a defining moment for our Nation; an opportunity for thoughtful dialogue and needed reform. I have great faith in our country. Americans believe in redemption. As Americans, we were born for this time, for these challenges, and for this defining moment of change. We have among us leaders in healthcare and the sciences, who will develop the COVID-19 vaccine and identify breakthroughs in treatment – oftentimes, while risking their own health and safety. We also have among us political, community and law enforcement leaders who will hazard forward fearlessly to identify injustice where it exists, build a consensus for change, and eradicate the infection of racism and ignorance. We will do it together. It will not be easy. Nothing worthwhile ever is. But it is our time to lead this country forward. How? I offer for your consideration the words of the Declaration of Independence. As a prelude to identifying the colonists’ grievances against King George, Thomas Jefferson wrote that “…let facts be submitted to a candid world.” In that same hope, I offer what I believe we all must do as leaders. We must listen to one another without bias, and sincerely attempt to understand differing perspectives, grievances and fears. We must be patient, agree to disagree without insult or the all too predictable dismissive allegations of ignorance, intolerance or bigotry. We must understand that inevitable disagreements are merely navigable rapids, not insurmountable impediments. We must respect the humanity and validity of every American voice. We must support every person’s right to pursue the hopes and dreams that only can be realized in America. We must reject the generic vilification of law enforcement or any other group and the wanton destruction of life, livelihoods and personal property. Such conduct generates only mistrust and social and political instability, antithetical to the interests of all Americans. America’s greatness can only be realized with the humble receptivity to the perspectives and experiences of all of our neighbors. In the end, leadership, while difficult, is quite simple. Treat people the way you want to be treated. In the words of the Reverend Dr. Martin Luther King, Jr., “[t]he arc of the moral universe is long, but it bends toward justice.” It is our time. Let’s lead.

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William P. Harrington Chairman

JUNE 22, 2020 • RECOVERY, THROUGH EFFECTIVE LEADERSHIP • S3

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REAL ESTATE INVESTMENT & DEVELOPMENT MANAGEMENT SERVICES

C REATING QUALI T Y URBAN LIFEST YLES , BUILDING STRONGER COMMUNI TIES .

THE CAPPELLI ORGANIZATION AND ITS AFFILIATES FULLER DEVELOPMENT COMPANY AND LRC CONSTRUCTION WOULD LIKE TO TAKE A MOMENT TO THANK ALL OF THE DEDICATED ESSENTIAL WORKERS WHO ARE KEEPING OUR COMMUNITY SAFE AND FUNCTIONING.

WE SEE YOU. WE APPRECIATE YOU. THANK YOU FROM THE BOTTOM OF OUR HEARTS.

www.cappelli-inc.com CONSTRUCTION MANAGEMENT • GENERAL CONTRACTING • PROJECT DEVELOPMENT

JUNE 22, 2020 • RECOVERY, THROUGH EFFECTIVE LEADERSHIP • S5

The past three months have been nothing short of surreal. As both business owners and individuals, we’re up at night with the same thoughts you’re probably having: How can we keep our employees safe and engaged? Are we getting our clients what they need? How can we support our communities? What will re-entry look like? How much longer can I juggle work and family at this pace? Will my loved ones be OK? What will the future hold? It’s impossible for any of us to have all the answers, but as we sought them in good faith, we found direction in one of our guiding principles: “Adapting when challenged by forces outside of our control, but always staying true to our core values.” The past three months have been nothing short of surreal. As both business owners and individuals, we’re up at night those with the samelong thoughts you’re having: can we keep our We established values before anyprobably of us could have How imagined today’s circumstances, The three months have been nothing short of surreal. As both business owners and individuals, employees safe and engaged? Are we getting our clients what they need? How can weand support past three months have been nothing short of surreal. As both business owners individuals, andpast yet our promise to “Redefine Possible” has never been more relevant. Throughout both the we’re up at night with the same thoughts you’re probably having: How can we keep our our communities? What will re-entry look like? How much longer can I juggle work and family at we’re up at night with the same thoughts you’re probably having: How can we keep our storms and fair weather of our 134-year history, we’ve served our clients and communities employees safe and engaged? wewe getting clients what need? HowWe canhave we support this pace? Will my loved ones beAre OK? What willour the future hold? employees safe and engaged? Are our clients what they need? How can we support resourcefully and authentically, rooted ingetting trust, with an eye onthey what’s next. every our communities? What will re-entry look like? How much longer can I juggle work and family at at ourimpossible communities? What will re-entry look like? How much longer can I juggle work andwe family confidence that this approach will all move us through this most recent storm, and toward recovery— It’s for any of us to have the answers, but as we sought them in good faith, this Will loved ones bebeOK? What willwill thethe future hold? this pace? pace? Willmy loved ones OK? What future hold? together. found direction inmy one of our guiding principles: “Adapting when challenged by forces outside of It’s impossible for any of us to have all the answers, but as we sought them in good faith,faith, we we our control, but for always toall ourthe core values.”but as we sought It’s impossible any staying ofnetwork us totrue have answers, in good On behalf of our entire of advisors, we consider it a privilegethem to support you, your found direction in one of our guiding principles: “Adapting when challenged by forces outside of found direction in onefamilies. of ourlong guiding principles: challenged forces outside of businesses, andalways your We established those values us“Adapting could havewhen imagined today’sby circumstances, our control, but staying truebefore to ourany coreofvalues.” our control, but always staying true to ourhas core values.” and yet our promise to “Redefine Possible” never been more relevant. Throughout both the Thank you for your trust and confidence. We established those values long before any of us couldserved have imagined circumstances, storms and fair weather of our 134-year history, we’ve our clientstoday’s and communities We established those values long before any of us could have imagined today’s circumstances, and yet our promise to “Redefine Possible” has never relevant. both the resourcefully and authentically, rooted in trust, with anbeen eye more on what’s next.Throughout We have every Brendan Naughton and Brad Somma and yet our promise to “Redefine Possible” has never been more relevant. Throughout both the storms and that fair weather of ourwill 134-year served our storm, clients and and toward communities confidence this approach move ushistory, throughwe’ve this most recent recovery— Managing Partners, Charter Oak Financial storms and fair of ourrooted 134-year history, we’ve ournext. clients communities resourcefully andweather authentically, in trust, with an eye served on what’s Weand have every together. resourcefully and authentically, rooted in trust, with an eye on what’s next. We have every confidence that this approach will move us through this most recent storm, and toward recovery— On behalf ofthat ourthis entire networkwill of advisors, consider a privilege to support yourrecovery— confidence approach move us we through this itmost recent storm, and you, toward together. businesses, together. and your families. On behalf of our entire network of advisors, we consider it a privilege to support you, your Thank you for trust and confidence. On behalf of your our entire network of advisors, we consider it a privilege to support you, your businesses, and your families. businesses, and yourand families. Brendan Bradconfidence. Somma Thank youNaughton for your trust and Managing Partners, Charter Oak Financial Thank you for your trust and confidence. Brendan Naughton and Brad Somma Managing Partners, Charter Oak Financial Brendan Naughton and Brad Somma Managing Partners, Charter Oak Financial

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With continued caution, Connecticut is watchfully emerging from this phase of the COVID-19 pandemic. Even the most hardest-hit areas in Fairfield and Hartford Counties appear to be recovering, and the state is moving forward with its phased-in approach to re-opening. At Hartford HealthCare, we have been moving deliberately and safely to provide more access to needed services. Importantly, we are also easing visitor restrictions that we put in place at the start of the pandemic. In this note to you, I’d like to focus on four areas: Visitors, safety, your health and our response.

VISITORS

Hartford HealthCare is the first health system in the northeast and metropolitan NY to begin to welcome back visitors for our patients in our hospitals and outpatient areas. Restricting visitors was one of the very first — and one of the most difficult — decisions we made to stop the spread of the virus and protect our patients, colleagues and communities. Now, with fewer patients hospitalized due to COVID-19, and screening processes well in place for anyone entering our healthcare facilities, we are confident we can safely phase in visitation across our system of care. To ensure safety, and because each of our facilities has a unique layout, visitor policies may differ. But two goals are the same across Hartford HealthCare: a focus on safety and the desire to enable the emotional support that visitation offers our patients and their loved ones. For more information about visiting hours and safety guidelines, please visit here.

SAFETY

Your safety is our highest concern. Everywhere throughout Hartford HealthCare, we’ve taken extra precautions so you will be safe and can feel confident when you, or someone you know, receives care at any of more than 300 locations. Our colleagues, led by clinical and infection prevention experts, have re-thought every aspect of your experience, so we can provide the utmost protection. This means: • Safer environments: Rigorous and frequent cleaning for all high-touch surfaces. Areas have been rearranged to allow for physical distancing, and hand sanitizers are readily available. • Safer scheduling: We’ll save you time by asking you to complete pre-visit questionnaires beforehand in MyChartPLUS, and we’ll ask about your health and any symptoms you might be experiencing. • Safer care: All Hartford HealthCare colleagues are screened for symptoms and undergo temperature checks every day. Colleagues, patients and visitors are required to wear facemasks. Safety and healing are why we’re here. Please learn more about our enhanced safety practices at HartfordHealthCare.org/safety.

YOUR HEALTH

Please, do not delay care when you or your loved one needs it. Every day, my colleagues are distressed to care for patients who put off their treatment out of fear during the pandemic, only to see their conditions worsen. A nurse recently told me of a stroke patient who delayed coming to the emergency department. This patient most likely would have had full functionality had he arrived at the onset of stroke. Now, he may now have a permanent disability. Sadly, this is not an isolated case. Whether you need urgent care, an emergency department visit, a primary care or specialist appointment, or treatment for any health issue, including behavioral health — we are here, we are safe and we are ready to care for you. Call your doctor’s office, or call 855.300.6933 to connect with a Hartford HealthCare Medical Group provider. For virtual visits, click here.

OUR RESPONSE

I’m immensely proud of my Hartford HealthCare colleagues — 30,000 individuals who have stood together on the frontlines and behind the scenes throughout this crisis. Never have I seen such determination, dedication, inspiration and innovation. Thank you for your support of their amazing efforts. Our community’s outpouring of comments, donations and signs of gratitude make us proud beyond words. We are profoundly moved.

IN CLOSING

We know this is an unsettling time and I want to assure you that Hartford HealthCare is here for you. • Our Community Care Center provides a 24-hour hotline that can answer your questions and offer emotional support. Call 833.621.0600. • Here are other ways to stay safe and informed: Our Website Virtual Visit Information COVID-19 Testing Symptom Screener Our Health News Hub At Hartford HealthCare, we work to earn your trust every day. It is our great privilege to serve you — at this time, and always.

Jeffrey Flaks President and Chief Executive Officer Hartford HealthCare

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A Sign of Heartfelt Gratitude.

There are heroes on the front lines, every day, during this unprecedented COVID-19 crisis. They are the healthcare workers throughout Connecticut and beyond—and the people who support them—who selflessly care for our community 24/7, while caring for their families and themselves. We cannot thank them enough. But as a small sign of our overwhelming gratitude, we hope you’ll join us in displaying the heart above on your front door or window to let these healthcare heroes know how much they are appreciated. Take a photo and share the picture with us on social media #HeartsForHealthcareWorkers.

For updates and more information about COVID-19: n

Visit HartfordHealthCare.org/Coronavirus

Text COVID19 to 31996 for text alerts

Call our 24/7 COVID-19 hotline at 860.972.8100

14260 HHC COVID Thank You heart ad 10x11.5.indd 1

6/17/20 12:46 PM

JUNE 22, 2020 • RECOVERY, THROUGH EFFECTIVE LEADERSHIP • S9

Dear Westfair Business Community, I have never been prouder to be a banker and member of the banking industry. As the healthcare industry continues to serve our community in the battle against COVID-19, our industry praises their efforts and is doing our part to battle its economic impact. Unlike the 2008 financial crisis when banks were part of the problem, today we are part of the solution. We are stronger, better capitalized, and more liquid, and we stand prepared to support our employees, our clients, and our communities in managing through these difficult times. We are working tirelessly for you, and we appreciate the trust you place in us. Helping our clients and communities thrive The past few months have been truly trying for all of us, but KeyBank’s commitment to the financial wellness of our clients and communities has not wavered. Even as we pivoted many of our teammates to work from home and put strict safety and social distancing measures in place in our branches to help reduce the spread of the coronavirus, our teams remained on the job for you. Together we have: •

Kept the majority of our Westchester and Fairfield County branches open and accessible by appointment and through our drive-up throughout the pandemic and we are now working to safely reopen our branch lobbies to customers. We also remain available 24/7 online, via ATMs, and by phone and mobile banking.

•

Put relief programs in place for clients experiencing financial hardship, including payment deferrals, fee and penalty waivers.

•

Helped both clients and non-clients receive the full value of their government-issued stimulus benefit by waiving negative account balances, overdraft fees, and check cashing fees.

•

Worked tirelessly to process nearly 40,000 SBA/Paycheck Protection Program loans for businesses and nonprofits to date – including thousands of applications from businesses throughout Westchester and Fairfield County that will help them keep workers in their jobs. In total, 90% of our lending went to small businesses across the country, with approximately 24% of them located in low- and moderate-income neighborhoods. We are continuing to accept PPP applications for businesses in need, and are helping clients who have already received PPP funding apply for loan forgiveness.

•

Directed $1 million to COVID relief efforts across our footprint, including support to United Ways in Westchester and Greenwich, along with other chapters throughout the Hudson Valley and the Community Foundation of Fairfield County. KeyBank Foundation also shifted an additional $5 million in commitments to projects that help our most vulnerable populations impacted by COVID.

•

Raised an additional $1.9 million in employee giving and corporate matches company-wide to support hundreds of local nonprofits meaningful to our teammates.

•

Reaffirm our legacy as a company built on a foundation that values diversity, equity and inclusivity in our customers, teammates, and community, and uses our voice and actions to demand a just and equitable community for all. Ready for tomorrow KeyBank is proud to be here for you today, and as we work together to reopen our state and country, we are ready to help you tomorrow. We appreciate the trust you place in us and we are committed to your financial wellness. With roots that extend back to 1825, Key has a long and strong history that has seen us prevail through many challenging times – and we have always been there for our clients, for our colleagues, and for our communities. We pledge to continue that legacy. Sincerely,

David Lewing KeyBank Market President Hudson Valley/Metro New York

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ready for tomorrow Since 1825, we’ve built our business on knowing the communities we serve inside and out. We’re not surprised to see you pulling together to help our neighbors, but we are inspired by it. And as neighbors ourselves, we’re right here with you. We’re helping to make sure the future is still bright for the people, small businesses, local restaurants, and non-profits that help our communities thrive.

$18 Million

Key’s philanthropic commitment for COVID-19 response in our most vulnerable communities.

$1.9 Million

Donated to more than 1,200 area nonprofits through our 2:1 COVID-19 Response Employee Matching Gift program.

$270 Thousand+

Given back to our communities through #KeyBankAssists, surprising 2,640 families with gift cards to local restaurants and thanking more than 50 essential worker and first responder teams with gift cards, supporting 12 charities and 60 small businesses.

Billion+

In loans secured for nearly 40,000 small businesses that employ 3.2 million people nationwide through the Paycheck Protection Program.

As of 6/10/2020.

Tomorrow will come, and when it does, we want everyone to be ready to hit the ground running. key.com/ReadyForTomorrow

JUNE 22, 2020 • RECOVERY, THROUGH EFFECTIVE LEADERSHIP • S11

Belinda S. Miles, Ed. D, President

From the founding of the first community college in 1901, through world wars, civil unrest and economic depressions, the mission of community colleges to provide access to opportunity has remained resilient and become more relevant with each successive generation. Today as we envision re-emergence from a global pandemic and unprecedented economic shutdown, we are working together to keep our students enrolled and to let them know that they can continue toward their academic and career goals – even under conditions that no one anticipated. Our responsibility to provide high quality academic opportunities for our students is unwavering. Daily, we continue to adapt and endure. Our students constitute a wide breadth of our community – more than 24,000 each year. Among our students are first responders who risk their lives at work each day, high school students getting a strong start to their college careers, career changers learning new skills, recently displaced workers looking for new opportunities, parents tackling the demands of working and homeschooling, those seeking critical licensures for in-demand careers like nursing and respiratory therapists, and others striving to transfer into four-year institutions. Community college also serves as an attractive option for many with bachelor’s degrees seeking to advance in the workforce with new skills training or certifications. Students choose us because we serve the distinctive and vital mission of community colleges to provide affordable access to high-quality education and training. We are higher education’s “open door” institutions welcoming and supporting all students. We provide the first two-years of college study for those planning to transfer and are a bridge to well-paying careers for others. We are a place to learn close to home which is important to many during tumultuous times or while facing financial hardship. But we know that the college’s reach goes well beyond our students, alumni, faculty, and community partners to businesses and industries that need our support to manage shifting industry conditions and trends. The COVID-19 crisis is not simply a catalyst to a new “normal.” Rather, it is a force that is accelerating our adaptations and prompting our re-emergence toward innovative business models. Many of the automation and process objectives we hoped to achieve in our recently developed 3-5 year strategic plan were achieved in just 3-5 weeks! As with many organizations, we deployed resources in entirely new ways, leveraged technology for learning and service delivery, and continually monitored progress so we can pivot in new directions when needed. At the same time, we learned how to return to our campuses with new safeguards and improved practices to protect the health and safety of our community. Westchester Community College is working towards a post-pandemic economic recovery by bringing research and development, workforce education, and industry into new partnerships that foster equitable economic development and a workforce prepared to contribute to the growth of advanced technology sectors. Learn more about us. As ever, we are #WCCHereForYou! Respectfully, Dr. Belinda S. Miles President Westchester Community College

S12 • RECOVERY, THROUGH EFFECTIVE LEADERSHIP • JUNE 22, 2020

A Brighter Tomorrow.

Westchester Community College empowers students to realize their full potential and follow their dreams. The road to personal success begins here at WCC.

#WCCHereForYou sunywcc.edu JUNE 22, 2020 • RECOVERY, THROUGH EFFECTIVE LEADERSHIP • S13

What Is Your Life’s Blueprint AN EXCERPT FROM THE ESTATE OF DR. MARTIN LUTHER KING, JR.

“

I want to ask you a question, and that is: What is your life’s blueprint? Whenever a building is constructed, you usually have an architect who draws a blueprint, and that blueprint serves as the pattern, as the guide, and a building is not well erected without a good, solid blueprint. Now each of you is in the process of building the structure of your lives, and the question is whether you have a proper, a solid and a sound blueprint. I want to suggest some of the things that should begin your life’s blueprint. Number one in your life’s blueprint, should be a deep belief in your own dignity, your worth and your own somebodiness. Don’t allow anybody to make you feel that you’re nobody. Always feel that you count. Always feel that you have worth, and always feel that your life has ultimate significance. Secondly, in your life’s blueprint you must have as the basic principle the determination to achieve excellence in your various fields of endeavor. You’re going to be deciding as the days, as the years unfold what you will do in life - what your life’s work will be. Set out to do it well . . . Be the best of whatever you are.

“ If you are ready to lead. Be the best leader you can be. We’ll help. That’s been the goal of our Leadership Westchester program over the last 3 decades: to provide the tools to be a more effective leader; to examine examples from the past, like Dr. King, for insight into what’s behind great, authentic leadership; and to draw strength from one’s own dynamic community as you set off on a 9-month endeavor to focus on your life’s mission with clarity and purpose. Apply today to take part in the 2021 Class of Leadership Westchester at

volunteernewyork.org/leadership

APPLICATION DEADLINE: JULY 31, 2020 LEADERSHIP WESTCHESTER IS GENEROUSLY SUPPORTED BY M&T BANK, SL GREEN REALTY CORP. & WESTCHESTER LIBRARY SYSTEM

S14 • RECOVERY, THROUGH EFFECTIVE LEADERSHIP • JUNE 22, 2020