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FEBRUARY 5, 2018 | VOL. 54, No. 6
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Mary Chiappa was desperate. It had been only days since her nanny of two years told her she would no longer be able to care for Chiappa’s two children in Katonah. “She ended up getting a job offer outside of the child care industry that she really couldn’t refuse,” Chiappa recalled. While the family was pleased for the former nanny’s success, they were also frantic to find a new nanny. In hopes of easing the worries of her former employers, the nanny put Chiappa in touch with the Westchester referral service A Smart Nanny and the company’s owner, Lisa DeRienzo. “She didn’t want to leave us in a lurch,” Chiappa said. Chiappa reached out to DeRienzo on Nov. 19, saying she’d like to move forward with using her services. She also let DeRienzo know that they were working on a short time frame and had only a few weeks until her nanny would need to leave her position. DeRienzo responded by email, telling Chiappa she would provide her with a local, college-educated nanny. She added that there was a $250 retainer fee that, once received, would TWB Loan Decision Top 5 launch the search process for a Banner Ad nanny. 6” w x 1.5” h “The referral fee is usual7-31-17, 11am ly $1,250 after the $250 retainer is deducted, but I would only charge you $750, since you are a friend” of the former nanny, DeRienzo said in an email. “I, unthinkingly, went with it, because this was a friend of our nanny and she was ready to do this, and I needed to get the position filled,” Chiappa said. She paid the $250 deposit to DeRienzo through the digital payment app Venmo on Nov. 20.
Where’s the nanny? MOTHERS SMARTING OVER REFERRAL SERVICE OWNER BY ALEESIA FORNI aforni@westfariinc.com
Lise DeRienzo, owner of A Smart Nanny, displays her referral business’ website in a 2016 Business Journal interview. Business Journal archive photo.
A week passed and Chiappa had yet to hear from DeRienzo. When she sent an email asking for updates or wondering if nanny prospects were having issues with any aspects of their job requirements, DeRienzo replied that the family’s desired start time was posing a problem. “We work in construction, so we have to leave our house by 5:30 to get to the city by 7,” Chiappa said. “We knew our needs weren’t typical, but having had our previous nanny already describe the requirements of the job with Lisa and then me reinforcing them, I was confident she knew what she was getting into.” She and her husband decided that he could leave the house a bit later each morning, allowing a new nanny to start instead at 6:30 a.m. Again, days passed with no update from DeRienzo. With their nanny’s end date approaching, emails went unanswered. “I’m getting frantic now,” Chiappa recalled. “She had referred no one to us. Not a single person.” Chiappa also messaged DeRienzo through Facebook, but those communications too received no response. “I would just Facebook message her, because on Facebook messenger, you can see when someone reads it. I could tell that she was at least seeing what I was saying and ignoring me.” DeRienzo responded on Dec.
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7, saying that finding a nanny for a family, especially one with an “excessive amount of hours,” is not easy. She also reminded Chiappa that she had offered her a “gracious discount” off her standard fee. Chiappa responded, “Your discount is useless to me unless you give me someone that I can hire.” She never heard from DeRienzo again. With time running out and no response, Chiappa was forced to look for child care elsewhere, hiring another nanny service “who fulfilled my request for the same hours, the same days and responsibilities within three hours,” she said. Furious, Chiappa requested a refund for $250 through Venmo, a request that DeRienzo denied before blocking Chiappa on the payment app. Chiappa said she had hoped to post warnings to other mothers on social media, but her husband dissuaded her, saying that $250 was not a significant enough sum to “make waves” about. “I said to my husband, ‘Maybe that’s what she does. Maybe she takes $250 from every person, because every person thinks it’s not a big deal,’” Chiappa recalled, her voice rising. “But if there’s 60 people, and you do some math, it’s a big deal.”
A ONE-WOMAN BUSINESS AND A LITANY OF COMPLAINTS
Chiappa is one of 16 mothers who spoke to the Business Journal about their troubles with A Smart Nanny, troubles that range from a lack of response to accusations of fraud and date from 2014 to this January. In a 2016 interview with the » » NANNY
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