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2008-2009 Credit Union Fees Survey

Credit Union Fees Survey The 2008-2009 Credit Union Fees Survey is a publication of CUNAâ&#x20AC;&#x2122;s Research & Advisory Services. Center for Research & Advice Kristina Grebener, director Steve Rodgers, editor Beth Soltis, senior research analyst Tom Dunn, editor Meg Jelak, supervisor Josh Loether, research assistant Jeremiah Cahill, associate editor Design and Production Linda Des Lauriers, design & producation manager Nancy Hilsenhoff, associate art director Larry Quam, desktop/typesetting Published by the Credit Union National Association, Inc. P.O. Box 431, Madison, Wis. 53701.

FOR MORE INFORMATION Visit advice.cuna.org Call Toll Free 1-800-356-8010, ext. 4157 Email mktresearch@cuna.com Fax 608-231-4027

ÂŠ 2008 Credit Union National Association

Credit Union Fees Survey Technology Spending Table of Contents

List of Tables......................................................................................... iv Introduction & Methodology.................................................................. vii About the Regions................................................................................viii Fees Environment Overview.............................................................. ix Results Summary Chapter 1: Fee Income.........................................................................1 Chapter 2: Checking.............................................................................3 Chapter 3: NSF and Other Checking Fees...........................................7 Chapter 4: ATM/Debit Cards.................................................................9 Chapter 5: Online Banking and Bill Payment......................................13 Chapter 6: Credit Cards......................................................................15 Chapter 7: Lending..............................................................................19 Chapter 8: Other Fees........................................................................21

ÂŠ 2008 Credit Union National Association

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Credit Union FeesListSurvey of Tables List of Tables

Results Tables 2-25 2-26 2-27

Chapter 1: Fee Income 1-1 1-2

Fee Income as a Percentage of Gross Income â&#x20AC;&#x201C; Year-End 2007............................ T-1 Estimated Percentage of 2008 Fee Income From Various Sources................................. T-2

2-28

Chapter 2: Checking 2-1 2-2 2-3 2-4 2-5 2-6 2-7 2-8 2-9 2-10 2-11 2-12 2-13 2-14 2-15 2-16 2-17 2-18 2-19 2-20 2-21 2-22 2-23 2-24

Offer Checking Accounts............................. T-3 Offer Free Checking.................................... T-4 Number of Separate Checking Account Programs Offered.......................... T-5 Checking Account Programs Offered.......... T-6 Free Checking Programs Offered............... T-7 Noninterest-Bearing Checking: Require Minimum Balance to Open Account............ T-7 Noninterest-Bearing Checking: Minimum Balance Required to Open Account............ T-8 Noninterest-Bearing Checking: Charge Monthly Maintenance Fee........................... T-8 Noninterest-Bearing Checking: Minimum Balance Required to Avoid Monthly Maintenance Fee........................................ T-9 Noninterest-Bearing Checking: Monthly Maintenance Fee......................................... T-10 Noninterest-Bearing Checking: Charge a Per-Check Fee for Checks Written Above a Certain Number........................................ T-11 Noninterest-Bearing Checking: Charge a Dormant Account Fee.................................. T-12 Noninterest-Bearing Checking: Dormant Account Fees............................................... T-13 Noninterest-Bearing Checking: Offer Rewards....................................................... T-13 Interest-Bearing Checking: Require Minimum Balance to Open Account............ T-14 Interest-Bearing Checking: Minimum Balance Required to Open Account............ T-14 Interest-Bearing Checking: Charge Monthly Maintenance Fee........................... T-15 Interest-Bearing Checking: Minimum Balance Required to Avoid Monthly Maintenance Fee......................................... T-16 Interest-Bearing Checking: Monthly Maintenance Fee......................................... T-16 Interest-Bearing Checking: Charge a Per-Check Fee for Checks Written Above a Certain Number........................................ T-17 Interest-Bearing Checking: Charge a Dormant Account Fee.................................. T-18 Interest-Bearing Checking: Dormant Account Fees............................................... T-18 Interest-Bearing Checking: Offer Rewards....................................................... T-19 Money Market Checking: Require Minimum Balance to Open Account............ T-20

ÂŠ 2008 Credit Union National Association

2-29 2-30 2-31 2-32 2-33 2-34 2-35 2-36 2-37 2-38 2-39 2-40 2-41

Money Market Checking: Minimum Balance Required to Open Account............ T-20 Money Market Checking: Charge Monthly Maintenance Fee........................... T-21 Money Market Checking: Minimum Balance Required to Avoid Monthly Maintenance Fee......................................... T-22 Money Market Checking: Monthly Maintenance Fee......................................... T-22 Money Market Checking: Charge a Per-Check Fee for Checks Written Above a Certain Number............................. T-23 Money Market Checking: Charge a Dormant Account Fee.................................. T-23 Money Market Checking: Dormant Account Fees............................................... T-24 Money Market Checking: Offer Rewards....................................................... T-24 Business Checking: Require Minimum Balance to Open Account............................ T-25 Business Checking: Minimum Balance Required to Open Account.......................... T-25 Business Checking: Charge Monthly Maintenance Fee......................................... T-26 Business Checking: Minimum Balance Required to Avoid Monthly Maintenance Fee............................................................... T-27 Business Checking: Monthly Maintenance Fee............................................................... T-27 Business Checking: Charge a Per-Check Fee for Checks Written Above a Certain Number........................................................ T-28 Business Checking: Charge a Dormant Account Fee................................................ T-28 Business Checking: Dormant Account Fees............................................................. T-29 Business Checking: Offer Rewards............. T-29

Chapter 3: NSF and Other Checking Fees 3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8 3-9 3-10

Charge Nonsufficient Funds (NSF) Fees.... T-30 NSF Fee...................................................... T-31 Automatic Overdraft Transfer...................... T-31 Automatic Overdraft Transfer Fee............... T-32 How Fee for Automatic Overdraft Transfer Is Assessed................................................. T-32 Offer Overdraft Line-of-Credit......................T-33 Overdraft Line-of-Credit Fee........................ T-33 How Fee for Overdraft Line-of-Credit Is Assessed..................................................... T-34 Offer Automated Overdraft Protection Program....................................................... T-34 Automated Overdraft Protection Program Fee............................................................... T-35

List of Tables 3-11 3-12 3-13 3-14 3-15

How Fee for Automated Overdraft Protection Program Is Assessed................. T-35 Charge Returned Deposit Item Fee............ T-36 Returned Deposit Item Fee......................... T-37 Charge Check Stop-Payment Fee.............. T-39 Check Stop-Payment Fee........................... T-39

4-25 Number of Owned ATMs That Surcharge... T-56 4-26 Plan to Surcharge Nonmembers on Owned ATMs in Next 12 Months................ T-58

Chapter 5: Online Banking and Bill Payment 5-1 5-2 5-3 5-4 5-5 5-6 5-7 5-8 5-9 5-10 5-11

Chapter 4: ATM/Check Cards 4-1 4-2 4-3 4-4 4-5 4-6 4-7 4-8 4-9 4-10 4-11 4-12 4-13 4-14 4-15 4-16 4-17 4-18 4-19 4-20 4-21 4-22 4-23 4-24

Offer ATM or Check Cards.......................... T-40 Charge One-Time Issuance Fee for ATM or Check Card..................................... T-41 One-Time Issuance Fee for ATM or Check Card.................................................. T-41 Charge Replacement-Card Fee for ATM or Check Card..................................... T-42 Replacement-Card Fee for ATM or Check Card.................................................. T-43 Charge Annual Fee for ATM or Check Card.................................................. T-43 Annual Fee for ATM or Check Card............ T-44 Charge Per-Transaction Fee for Using Non-Owned ATMs............................. T-44 Per-Transaction Fee for Using NonOwned ATMs............................................... T-45 Allow Free Transactions Before Assessing Fee for Use of Non-Owned ATMs .......................................................... T-45 Number of Free Transactions Allowed Before Charging for Using Non-Owned ATMs .......................................................... T-46 Charge Per-Transaction Fee for Using CU’s Own ATMs.......................................... T-46 Per-Transaction Fee for Using Owned ATMs........................................................... T-47 Number of Free Transactions Allowed Before Charging for Using CU’s Owned ATMS........................................................... T-48 Charge Fee for PIN-Based Check Card Transactions at the Point-of-Sale................ T-48 Per-Transaction Fee for PIN-Based Check Card Transactions at the Point-of-Sale................................................ T-49 Number of Free Transactions Allowed Before Charging for PIN-Based Check Card Transactions at the Point-of-Sale....... T-50 Instituted or Increased Per-Transaction Fee for PIN-Based Check Card Transactions at the Point-of-Sale in the Last 12 Months............................................ T-51 Offer Rewards on Check Cards.................. T-52 Belong to a Surcharge-Free ATM Network........................................................ T-53 Own/Lease ATMs........................................ T-53 Number of ATMs Owned or Leased............ T-54 Surcharge Nonmembers on Owned or Leased ATMs.............................................. T-55 Nonmember Surcharge Fee on Owned or Leased ATMs.......................................... T-55

Offer an Online Remote Banking Product... T-59 Charge Fee to Use Online Banking............ T-60 Charge Inactive User Fee for Online Banking........................................................ T-60 Include Bill-Payment as Part of Online Banking Product.......................................... T-61 Charge Additional Amount for Online Bill-Payment Service................................... T-61 Monthly Fees for Online Bill-Payment......... T-62 Per-Transaction Fee for Online Bill-Payment................................................. T-62 Charge Inactive User Fee for Online Bill-Payment................................................. T-63 Inactive User Fee for Online Bill-Payment.. T-63 Charge Fee for Stop-Payment on Online Bill-Payment Service................................... T-64 Stop-Payment Fees for Online Bill-Payment................................................. T-64

Chapter 6: Credit Cards 6-1 6-2 6-3 6-4 6-5 6-6 6-7 6-8 6-9 6-10 6-11 6-12 6-13 6-14 6-15 6-16 6-17

Offer Credit Cards....................................... T-66 Own Credit Card Portfolio........................... T-67 Number of Separate Credit Card Programs Offered........................................ T-67 Types of Credit Cards Offered.................... T-68 Charge Annual Credit Card Fee.................. T-68 Annual Credit Card Fees............................. T-69 Charge Late Payment Credit Card Fee....... T-69 Classic Credit Cards: Flat-Dollar Late-Payment Fee....................................... T-70 Gold Credit Cards: Flat-Dollar Late-Payment Fee....................................... T-71 Platinum Credit Cards: Flat-Dollar Late-Payment Fee....................................... T-72 Classic Credit Cards: Percentage Assessed as Late-Payment Fee................. T-73 Gold Credit Cards: Percentage Assessed as Late-Payment Fee................. T-74 Platinum Credit Cards: Percentage Assessed as Late-Payment Fee................. T-75 Classic Credit Cards: Days After Due Date When Charge Late-Payment Fee....... T-76 Gold Credit Cards: Days After Due Date When Charge Late-Payment Fee................ T-77 Platinum Credit Cards: Days After Due Date When Charge Late-Payment Fee....... T-78 Increase Interest Rate as a Penalty for Late Payments............................................. T-78 6-18 Number of Late Payments Before Increase Interest Rate................................. T-79 6-19 Charge Over-Credit-Limit Credit Card Fee .......................................................... T-79

Credit Union Fees Survey

List of Tables 6-20 6-21 6-22 6-23 6-24 6-25 6-26 6-27 6-28 6-29 6-30 6-31 6-32 6-33 6-34 6-35 6-36 6-37

Classic Credit Cards: Flat-Dollar Over-Credit-Limit Fee.................................. T-80 Gold Credit Cards: Flat-Dollar Over-Credit-Limit Fee.................................. T-80 Platinum Credit Cards: Flat-Dollar Over-Credit-Limit Fee.................................. T-81 Charge Cash-Advance Credit Card Fee..... T-81 Classic Credit Cards: Flat-Dollar Cash Advance Fees.................................... T-82 Gold Credit Cards: Flat-Dollar Cash Advance Fees.................................... T-82 Platinum Credit Cards: Flat-Dollar Cash Advance Fees.................................... T-83 Classic Credit Cards: Percent of Cash Advance Fees.................................... T-84 Gold Credit Cards: Percent of Cash Advance Fees.................................... T-84 Platinum Credit Cards: Percent of Cash Advance Fees.................................... T-85 Grace Period for Repayment of Balances...................................................... T-85 Classic Credit Cards: Number of Days in Grace Period for Repayment of Balances...................................................... T-86 Gold Credit Cards: Number of Days in Grace Period for Repayment of Balances...................................................... T-86 Platinum Credit Cards: Number of Days in Grace Period for Repayment of Balances...................................................... T-87 Offer Balance Transfer Promotions............. T-87 Charge a Balance-Transfer Fee.................. T-88 Offer Rewards............................................. T-88 Charge a Fee for Rewards.......................... T-89

7-13 7-14 7-15 7-16 7-17 7-18 7-19 7-20

Chapter 8: Other Fees 8-1 8-2 8-3 8-4 8-5 8-6 8-7 8-8 8-9 8-10 8-11 8-12 8-13 8-14 8-15 8-16 8-17 8-18 8-19 8-20 8-21 8-22 8-23 8-24 8-25 8-26

Chapter 7: Lending 7-1 7-2 7-3 7-4 7-5 7-6 7-7 7-8 7-9 7-10

Offer First Mortgage Loans......................... T-90 Flat-Dollar Closing Costs for First Mortgage Loans........................................... T-91 Charge Loan Application Fee for First Mortgage Loans........................................... T-91 Flat-Dollar Application Fee for First Mortgage Loans........................................... T-92 Offer Skip-a-Payment Option on Member Loans........................................................... T-93 Skip-a-Payment Fee.................................... T-93 Offer Member Business Loans.................... T-94 Charge Loan Application Fee for Member Business Loans........................................... T-94 Flat-Dollar Application Fee for Member Business Loans........................................... T-95 Waive Application Fee for Member Business Loans Over a Certain Size.......... T-95 7-11 Charge Commitment Fees for Fixed-Term Member Business Loans............................. T-96 7-12 Percent of Member Business Loan Amount Charged as Commitment Fee........ T-96

Charge Commitment Fees for Member Business Line of Credit............................... T-97 Percent of Member Business Lines-ofCredit Charged as Commitment Fee.......... T-97 Offer Commercial Real Estate Loans......... T-98 Charge Commitment Fees for Commercial Real Estate Loans.................. T-98 Percent of Commercial Real Estate Loan Amount Charged as Commitment Fee....... T-99 Charge Draw Inspection Fees for Commercial Construction Loans................. T-99 Flat-Dollar Draw Inspection Fee for Commercial Construction Loans................. T-100 Charge Payoff Processing Fee for Commercial Real Estate Loans.................. T-100

Charge Membership Fee............................. T-101 Membership Fee.......................................... T-102 Cashier’s Check (for Members)................... T-103 Certified Check............................................ T-103 Money Orders.............................................. T-104 Single Traveler’s Checks............................. T-104 Dual Signature Traveler’s Checks............... T-105 Foreign Check Handling.............................. T-105 Outgoing Domestic Wire Transfer............... T-106 Incoming Domestic Wire Transfer............... T-106 Outgoing Foreign Wire Transfer.................. T-107 Incoming Foreign Wire Transfer.................. T-107 Wire Tracer.................................................. T-108 Charge Check Cashing Fee for Nonmembers............................................... T-108 Charge Payroll Check Cashing Fee for Nonmembers............................................... T-109 Charge Government Check Cashing Fee for Nonmembers.......................................... T-109 ACH Origination........................................... T-110 ACH Stop Payment..................................... T-110 Non-PC-Based Bill-Pay Service.................. T-111 Non-PC-Based Bill-Pay Stop Payment Fee............................................................... T-111 Account-to-Account (A2A) Transfers........... T-112 Gift Cards.................................................... T-112 Lobby Transactions..................................... T-113 Microfilm Copy of Check............................. T-113 Statement (Hard Copy via Mail).................. T-114 Garnishment and Levies.............................. T-114

Credit Union Fees Survey Introduction & Methodology This report summarizes the results of a survey of nearly 3,255 affiliated credit unions of all asset sizes. This survey research was conducted by CUNA’s Research & Advisory Services department between July and September of 2008. To maximize the study’s reliability, a three-wave mailing was employed. In July, a sixpage questionnaire was sent to 3,253 credit unions. A cover letter requesting the credit union’s participation in the survey was included with the survey. As an incentive, credit unions were offered a discount on the report if they responded to the survey. The surveys could be filled out online or returned directly to CUNA Market Research in postage-paid envelopes.

Based on the final number of usable questionnaires, the maximum sampling error for the overall percentages is + 2.4% at a 95% confidence level. That is, we can be 95% sure that the true percentages for the credit union population fall within 2.4 percentage points of those presented in this study.

Responses were monitored. After three weeks, credit unions that did not respond to the initial mailing were sent a follow-up postcard, again requesting their survey participation. In August, a third invitation to participate in the survey along with another questionnaire was sent to the sampled credit unions that had not yet participated. By September 2008, 1,346 usable questionnaires were completed, resulting in a response rate of 42%. The sample was stratified by credit union asset size and larger credit unions were oversampled to ensure representation. The data collected was weighted to adjust for the over- or underrepresentation of credit unions in any strata. Weighting is a standard survey analysis procedure designed to increase the reliability of the survey results and to ensure the results are not biased by a specific group of credit unions. © 2008 Credit Union National Association

vii

Credit Union Fees Survey About the Regions

New England

Pacific West North Central Mountain

West South Central

East North Central

Middle Atlantic South Atlantic

East South Central

Pacific

REGIONS

= New (ME, MA, RI, CT) Northeast Northeast = New England (ME,England NH, VT, MA, RI,NH, CT);VT, Middle Atlantic (NY, NJ, PA) Middle Atlantic = (NY, NJ, PA) Midwest = East North Central (OH, IN, IL, MI, WI); Midwest = East North Central (OH, IN, IL, MI, WI) West North Central (MN, IA, MO, ND, SD, NE, KS) West North Central = (MN, IA, MO, ND, SD, NE, KS) South = South MD, (DE, DC, VA, WV, NC,VA, SC,WV, GA, FL); South = Atlantic South (DE, Atlantic MD, DC, NC, SC, GA, FL) East South Central (KY, TN, AL, MS); West South Central (AR, LA, OK, TX) East South Central = (NY, NJ, PA) West

West South(MT, Central = CO, (KY,NM, TN, AL, = Mountain ID, WY, AZ, UT,MS) NV); Pacific (WA, OR, CA, AK, HI) West = Mountain (MT, ID, WY, CO, NM, AZ, UT, NV) Pacific = (WA, OR, CA, AK, HI)

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Credit Union Fees Survey

Credit Union Fees Survey Fees Environment Overview Fees Environment Overview Fees Environment Overview To most consumers and consumer advocates, “bank fees” is a phrase that conjures up images of unfairness and expense. And who can blame them? Charges for infractions such as late payments or exceeding credit card limits have almost tripled at banks over the past decade, according to MSN Money. Getting less attention, but becoming more prevalent, are fees imposed on more responsible consumers who are merely trying to access and manage their accounts. For example: • The average fee a consumer pays for using another institution’s ATM is 25% higher than it was six years ago. • A decade ago, the fee for getting a credit card cash advance was generally 2% of the transaction and an additional $10 maximum. Today, the fee is often 3% with no maximum. • Ten years ago, the average stop-payment fee was $10. Today, it’s $25. There’s no denying that the core business of financial institutions — the buying and selling of money — has become less profitable. Credit unions’ return on assets has remained relatively low for the past four years, and CUNA economists expect only modest improvement in 2009. “If you need to hit your revenue target, one of the easiest ways to do it is to raise your fees,” Keith Horowitz, a banking analyst at Citigroup, told The Wall Street

Journal. “It falls straight to the bottom line.” With the U.S. banking industry reeling from the housing slump, banks need additional fee income, and unless there’s a surprisingly fast economic rebound in 2009, more fee increases are on the way, according to Horowitz. To remain profitable, many financial institutions have had to turn to non-interest income, including fees. Indeed, consumers paid more than $36 billion in fees at banks, thrifts, and credit unions in 2006, according to FDIC. That’s up from $34.5 billion in 2005 and $24.4 billion in 2000. Bank fees (including fees from commercial customers) represent nearly 50% of banks’ total income, according to current estimates. In comparison, about 12% of credit union income came from fees in 2007, according to CUNA reports and NCUA Call Reports.

Overdraft Protection Deposit service charges (primarily overdraft-protection fees) constitute a significant portion of overall fee income. In fact, many financial institutions have turned to “no fee” checking accounts to increase the number of checking accounts they hold, and, in turn, the potential use of overdraftprotection features by consumers. Not coincidentally, these programs have come under increased scrutiny in recent years. Consumers paid $17.5 billion in 2007 in overdraft protection fees, according to a study released in August 2008 by the Consumer Federation of America and U.S. Public Interest Research Group.

Page ix

The study, which examined overdraft-protection programs at the nation’s 10 largest banks, found that overdraft fees increased an average of 15% from 2005 to 2007, and that all of these banks unilaterally enrolled account holders in the program without their consent. The study criticizes the practice that some financial institutions employ of paying the largest checks first — which consumer advocates claim causes an increase in overdraft incidences and therefore boosts fees. Another practice that was criticized in the report involves charging an overdraft fee backdated to a signature debit transaction. In other words, if a consumer didn’t have the funds in the account to cover a debit transaction when it was made, but deposited funds during the “float” time before the transaction was posted, the bank still charges an overdraft fee, even though the transaction was technically covered by the consumer. Both the Federal Reserve and Federal Trade Commission continue examining overdraft programs and regulations. One possible solution offered by consumer advocates is that financial institutions offer small, short-term loans to consumers rather than make what they consider to be the same thing through overdraft programs. This solution, however, would involve additional loan disclosures and regulatory burdens that currently aren’t required of overdraft programs.

Fees Environment Overview Credit Unions as Consumers Advocates Traditionally, fees have been a point of differentiation between banks and credit unions. Credit unions tend to focus on maintaining a minimum number and amount of fees in comparison to banks. “When a credit union collects fee income, the aim is to give that value back to the members, not to benefit stockholders,” Bob Larson, of CUNA Mutual Group, told attendees at its annual Discovery Conference. These practices and the reputation credit unions have as consumer advocates provide them with a competitive edge. Regardless of the amount or number of fees, they’re clearly a source of irritation for consumers. Dissatisfaction with fees was the problem customers cited most often and was the number two reason for switching financial institutions, according to J.D. Power and Associates’ 2008 Retail Banking Satisfaction Survey. Credit unions were not included in the survey. Rocky Clancy, executive director of the banking practice for J.D Power, said banks should be more upfront about disclosing fees. Fee information at banks is difficult to find, either in the branch or online, according a GAO study released in the first quarter of 2008. GAO researchers couldn’t find detailed fee information or account terms at 20% of the institutions they investigated. Clancy noted that “it’s not the fees per se, it’s what consumers get for them” and that consumers are fine with fees when the value is apparent. Developing a set of policies for fees and enforcing them is crucial to keeping consumers informed, he says.

Relationship-Based Pricing

Purpose of this report

Some institutions are breaking away from the “one fee fits all” business model and offering consumers more customized service and fee bundles. Some current customer-service mechanisms let financial institutions reach across consumer data and combine transaction history, credit risk, and other characteristics to determine personalized fee structures or price points. This often comes in the form of reduced transaction costs in exchange for the consumer becoming a more profitable account holder with multiple account relationships, such as mortgages, auto loans, and wealth-management products.

Credit unions face an increasingly challenging operating environment. Heightened competition, slow loan growth, and the decline in return on assets (ROA) make evaluating and setting fees a critical task. For this purpose, CUNA’s 2008-2009 Credit Union Fees Survey provides an in-depth look at nationwide credit union fee structure for a full range of services including overdraft protection, online banking, ATM and check cards, credit cards, loans and more. Results are categorized by asset size and region among other points of comparison as measured through an online survey conducted between July and September of 2008. To order additional copies of this report, call CUNA Member Service at 800/356-8010, ext. 4157, and ask for stock number 28388 or visit buy.cuna.org and enter the stock number into the product finder.

“Relationship-based pricing will be the competitive advantage of the future,” Mary Pilecki, senior analyst at Forrester Research, tells USBanker magazine. A 2007 study by Bank Administration Institute and Strategic Horizons consultants suggests consumers are open to relationship-based pricing structures. At one bank currently using advanced customerrelationship software, the magazine reports that the institution has seen a 70% decline in single-service or single-product households since implementing the customizedpricing scheme.

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Credit Union Fees Survey

Credit Union Fees Survey Chapter 1 — Fee Income Chapter 1 — Fee Income

Fee Income as a Percentage of Gross Income Nearly two-thirds of CEOs of credit unions with $100 million or more in assets reported lower margins as one of their most challenging issues, according to a 2007 survey conducted by Aite, a research consulting firm. For the past several years, credit union net interest margin has fallen below operating expenses. In other words, the typical credit union now earns less borrowing money short-term and lending long-term as compared to the cost of running its business. Fortunately, fee income keeps many credit unions in the black. Due to declining margins, fees charged to members have become a key source of income for credit unions and constitute a greater percentage of total gross income. At year-end 2007, credit union fee income accounted for 12.0% of gross income, on average. In comparison, the same figure was 7.9% at year-end 2000. Fee income as a percentage of gross income increases with asset size and at year-end 2007 peaked at 15.0% among credit unions with assets of $100 million to $200 million (Figure I and Table 1-1). Overall, 7% of credit unions do not derive any of their gross income from fees. The smallest credit unions are most likely not to have fee income. For example, one in four credit unions with less than $2 million in assets fall in this category.

Figure I Average 2007 Fee Income as a Percentage of Total Gross Income by Assets 20%

15%

12.9%

12.0%

14.2%

15.0%

14.4%

11.6%

10.4%

9.8%

10% 7.8%

4.1%

0% Overall

Less than $2M

$2M$5M

$5M$10M

$10M$20M

$20M$50M

$50M$100M

$100M$200M

$200M$500M

$500M or more

Source: CUNA’s Operating Ratios and Spreads, Year-End 2007.

Figure II Estimated Percentage of 2007 Fee Income from Various Sources NSF/overdraft fees

43.1%

Other loan fees

11.2%

ATM/debit card fees

10.6%

Other checking fees

6.1%

Credit card fees

4.5%

Membership fees

2.7%

First mortgage loan fees

2.7%

Savings fees

2.7%

Second mortgage loan fees PC-based remote access fees

0.8% 0.2%

Other fees

15.2% 0%

10%

total fees. NSF/overdraft fees are clearly the leading fee type across all asset sizes except the smallest credit unions – those with less than $2 million in assets (Figure II and Table 1-2).

Page 1

15%

20%

25%

30%

35%

40%

45%

Fees associated with loans other than mortgages and ATM/ debit card fees are nearly tied as the second-highest sources of fee income. Overall, each of these sources represents about 11% of total fee income.

50%

Credit Union Fees2 –Survey Chapter Checking Chapter 2 – Checking Checking Account Offerings Overall, 74% of credit unions across the nation offer checking accounts. This figure rises to nearly 100%, however, among credit unions with $20 million or more in assets (Table 2-1). Eight in 10 (80%) credit unions offering checking accounts provide at least one free checking account with no minimum balance requirement and no maintenance or activity fees (Figure I and Table 2-2). Traditionally, offering free checking has been one of the advantages credit unions have held over their competitors. Banks, however, have made great strides in this arena. In 2000, over 65% of credit unions that provided checking services offered at least one free checking account, compared to just 28% of banks. By 2007, 68% of bank noninterest checking accounts had no monthly service fee and had no minimum balance requirement, according to Bankrate’s Checking Study. Indeed, many bankers believe offering free checking is necessary to remain competitive. In addition to the 80% of credit unions that offer at least one free checking account, an additional 7% offer free checking in combination with other services or club memberships. Among credit unions that provide checking accounts, just over half (53%) offer a single account type. Not surprisingly,

Figure I Offer Free Checking by CU Asset Size 100%

80%

83% 75%

76% 72%

75% 70%

83%

84%

78%

77%

76% 72%

88% 82%

84%

85% 82%

81% 72%

77%

60%

2008

50%

2006

40%

Overall Less than $2M

$2M- $5M- $10M- $20M- $50M- $100M- $200M- $500M- $1B or $5M $10M $20M $50M $100M $200M $500M $1B more

Note: Limited to credit unions that offer checking accounts.

Figure II Checking Account Types Offered 100%

80% 68%

72% 59%

60%

56% 43%

40%

40% 28%

27%

20%

Noninterest-bearing

Interest-bearing

2008

Business

Money market

2006

Note: Limited to credit unions that offer checking accounts.

the median number of separate checking accounts a credit union offers increases with asset size. While credit unions with less than $50 million in assets offer a median of one type of checking account, this figure ranges from two to four

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different accounts among credit unions with $50 million or more in assets (Table 2-3). By far, noninterest-bearing accounts are the most prevalent type of checking account offered

Chapter 2 â&#x20AC;&#x201C; Checking by credit unions and also the most likely to be offered without fees. Overall, nearly 70% of credit unions offering checking accounts provide noninterest-bearing accounts. Half (50%) of these credit unions offer free noninterest-bearing accounts that have no minimum balance requirements and no monthly service or activity fees (Figure II and Tables 2-4 and 2-5). In comparison, 59% of credit unions offer interest-bearing checking accounts, 43% business checking, and 28% money market checking accounts. The prevalence of each of these offerings increases with asset size and has not changed significantly since the 2006 study. About one-third of credit unions that offer interest-bearing checking or business checking offer these accounts as free â&#x20AC;&#x201C; no minimum balance requirements and no monthly service or activity fees. Just 10% of credit unions that offer money market accounts provide these accounts for free.

(Table 2-9). The median monthly maintenance fee is $5 and ranges from $1 to $100 (Table 2-10).

Noninterest-Bearing Checking Accounts One-third (34%) of credit unions that offer noninterest-bearing checking accounts require a minimum balance to open these accounts, which is identical to the percentage reported in the 2006 study (Table 2-6). The median minimum balance to open a noninterest-bearing checking account among credit unions that require a minimum balance is $50 but ranges from $10 to $500 (Table 2-7). Overall, 17% of credit unions charge monthly maintenance fees on their noninterest-bearing checking accounts, identical to the figure reported in 2006 (Table 2-8). While 7% do so regardless of the account balance, 10% will only charge a monthly maintenance fee if the account falls below a minimum balance. Among credit unions where the monthly maintenance fee is avoidable, the median minimum balance required is $300 and ranges from $25 to $3,000

Noninterest-Bearing Checking Account Structure* % that require a minimum balance to open account Median minimum balance to open account** % that charge a monthly maintenance fee Median monthly maintenance fee** % that waive monthly maintenance fee for minimum balance Median minimum balance to avoid mo. maintenance fee** % that charge a per-check fee (above a certain number) Median maximum number of checks allowed** Median per-check fee in excess of allowed number** % that charge a dormant account fee Median monthly dormant account fee % that offer rewards

*Based on credit unions that offer noninterest-bearing checking accounts. **Based on credit unions that have the particular requirement or fee.

2008 34% $50 17% $5.00 59% $300 1% 20 $0.19 34% $5.00 5%

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2006 34% $50 17% $5.00 55% $268 3% 38 $0.25 n/a n/a n/a

Charging a per-check fee on noninterest-bearing checking accounts is rare. Just 1% of credit unions charge per-check fees for checks written above a certain number. This figure is down slightly from 3% in 2006 (Table 2-11). One-third (34%) of credit unions charge a dormant account fee on their noninterest-bearing accounts (Table 2-12). The median monthly fee charged is $5 but ranges from $1 to a maximum of $50 (Table 2-13). Just 5% of noninterest-bearing checking accounts offered by credit unions include a rewards program where members can earn better rates, merchandise, and other perks (Table 2-14).

Interest-Bearing Checking Accounts Half (50%) of credit unions that offer interest-bearing checking accounts require a minimum balance to open these accounts, down slightly from 54% in 2006 (Table 2-15). The median minimum balance to open an interest-bearing checking account among credit unions that require a minimum balance is $50 and ranges from $5 to $10,000 (Table 2-16). Overall, 44% of credit unions charge monthly maintenance fees on their interest-bearing checking accounts, which is comparable to what was found in 2006 (Table 2-17). Just 7% charge a monthly maintenance fee regardless of the account balance, while 37% only charge when the balance falls below a minimum requirement. Credit Union Fees Survey

Chapter 2 â&#x20AC;&#x201C; Checking Among credit unions where the monthly maintenance fee is avoidable, the median minimum balance required is $500 but goes as high as $25,000 (Table 2-18). The median monthly maintenance fee is $5 (Table 2-19). Only 2% of credit unions charge per-check fees for checks written above a certain number (Table 2-20). Among this small number of credit unions, a median of 29 checks can be written before a per-check fee is assessed. The median per-check fee assessed on interest-bearing checking accounts is 20 cents. Over one-third (35%) of credit unions charge a dormant account fee on their interest-bearing checking accounts (Table 2-21). The median monthly fee charged is $5 but ranges from 50 cents to $200 (Table 2-22). Nearly 20% of interest-bearing checking accounts offered by credit unions also provide members the opportunity to earn rewards. Credit unions with $100 million or more in assets are slightly more likely than smaller credit unions to provide this option (Table 2-23).

Money Market Checking Accounts

Interest-Bearing Checking Account Structure* % that require a minimum balance to open account Median minimum balance to open account** % that charge a monthly maintenance fee Median monthly maintenance fee** % that waive monthly maintenance fee for minimum balance Median minimum balance to avoid mo. maintenance fee** % that charge a per-check fee (above a certain number) Median maximum number of checks allowed** Median per-check fee in excess of allowed number** % that charge a dormant account fee Median monthly dormant account fee % that offer rewards

*Based on credit unions that offer interest-bearing checking accounts. **Based on credit unions that have the particular requirement or fee.

2008 50% $50 44% $5.00 85% $500 2% 29 $0.20 35% $5.00 18%

2006 54% $100 49% $5.00 80% $500 3% 26 $0.15 n/a n/a n/a

Money Market Checking Account Structure* % that require a minimum balance to open account Median minimum balance to open account** % that charge a monthly maintenance fee Median monthly maintenance fee** % that waive monthly maintenance fee for minimum balance Median minimum balance to avoid mo. maintenance fee** % that charge a per-check fee (above a certain number) Median maximum number of checks allowed** Median per-check fee in excess of allowed number** % that charge a dormant account fee Median monthly dormant account fee % that offer rewards

*Based on credit unions that offer money market checking accounts. **Based on credit unions that have the particular requirement or fee.

The vast majority (84%) of credit unions that offer money market checking accounts require a minimum balance to open these accounts â&#x20AC;&#x201C; a figure identical to the one presented in the 2006 study (Table 2-24). Among credit unions that require a minimum balance, the median required balance is $2,500 and ranges anywhere from $5 to $10,000 (Table 2-25).

Just over 40% of credit unions charge monthly maintenance fees on their money market checking accounts. All will, however, waive this fee if the member maintains a certain minimum balance on the account (Table 2-26). The median balance among credit unions that require a minimum monthly balance to avoid maintenance fees is $2,500 (Table 2-27). Monthly maintenance fees for money market checking accounts range

ÂŠ 2008 Credit Union National Association

Page 5

2008 84% $2,500 41% $10.00 100% $2,500 25% 3 $10.00 35% $5.00 18%

2006 84% $2,500 40% $7.49 93% $2,500 26% 3 $5.00 n/a n/a n/a

from $2 to $25, with a median of $10 (Table 2-28). One-quarter (25%) of credit unions charge per-check fees for checks written above a certain number. Credit unions allow a median of three checks to be written per month before charging a per-check fee. The median percheck fee is $10, up from $5 in 2006, among credit unions that charge for checks written above a

Chapter 2 â&#x20AC;&#x201C; Checking certain number on money market checking accounts (Table 2-29). Over one-third (35%) of credit unions charge a dormant account fee on their money market checking accounts (Table 2-30). The median monthly fee charged is $5 but ranges from $1 to $200 (Table 2-31). Almost 20% of money market checking accounts offered by credit unions come with a rewards option (Table 2-32).

Business Checking Accounts Just over one-third (37%) of credit unions that offer business checking accounts require a minimum balance to open the account (Table 2-33). The median minimum balance to open the account is $50 and ranges from $10 to $2,500 (Table 2-34).

About 40% of credit unions charge a monthly maintenance fee on their business checking accounts. Nearly 55% will waive the fee, however, if a minimum balance is maintained (Table 2-35). Minimum balance requirements range from $5 to $20,000 with the median at nearly $600 (Table 2-36). Monthly maintenance fees range from $1 to $100 with a median of $8 (Table 2-37).

ranges from 50 cents to $30 (Table 2-40). Almost 15% of business checking accounts offered by credit unions also provide business owners the opportunity to earn rewards (Table 2-41). Rewards checking of any type is more prevalent among the larger credit unions.

Just 16% of credit unions that offer business checking accounts charge per-check fees for checks written above a certain number. Among this small number of credit unions, a median of 50 checks are allowed before charging a percheck fee. The median per-check fee is 20 cents (Table 2-38). Over one-third (35%) of credit unions charge a dormant account fee on their business checking accounts (Table 2-39). The median monthly fee charged is $5 and

Business Checking Account Structure* % that require a minimum balance to open account Median minimum balance to open account** % that charge a monthly maintenance fee Median monthly maintenance fee** % that waive monthly maintenance fee for minimum balance Median minimum balance to avoid mo. maintenance fee** % that charge a per-check fee (above a certain number) Median maximum number of checks allowed** Median per-check fee in excess of allowed number** % that charge a dormant account fee Median monthly dormant account fee % that offer rewards

*Based on credit unions that offer business checking accounts. **Based on credit unions that have the particular requirement or fee.

2008 37% $50 41% $8.00 54% $592 16% 50 $0.20 35% $5.00 13%

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2006 36% $50 43% $9.97 46% $1,000 16% 42 $0.15 n/a n/a n/a

Credit Union Fees Survey

Credit Union Fees Survey Chapter 3 – NSF and Other Checking Fees Chapter 3 – NSF and Other Checking Fees Nonsufficient Funds Nonsufficient funds (NSF) fees, overdraft fees, and other fees related to deposited checks are the largest source of fee income for financial institutions. For the typical credit union, these fees account for 43% of total fee income. Almost all credit unions (99%) offering checking accounts charge NSF fees. This figure reaches 100% among credit unions with $20 million or more in assets and hasn’t changed since the 2006 study (Table 3-1). NSF fees range from nearly $5 to $40. The overall median fee is $25, an increase from $20 in 2006 (Table 3-2).

Overdraft Protection Programs Automatic Transfer

Instead of assessing NSF fees, many financial institutions offer various overdraft protection programs. Automatic overdraft transfers are the most prevalent overdraft protection offered by credit unions. This overdraft protection program links a checking account to another account owned by the same member. Funds are automatically transferred from the linked account to the checking account to cover a potential overdraft. About 95% of credit unions with checking accounts offer automatic overdraft transfer. This percentage hasn’t changed since 2006. Nearly 60% provide this service for a fee, while 36% do so without a charge to the member (Figure I and Table 3-3). Fees assessed for automatic overdraft transfers range from 30 cents to $28 although the median is $3, as it was in 2006 (Table 3-4).

Half (51%) of credit unions assess the fee per overdraft item, while 41% do so per aggregate daily transfer (Table 3-5).

Line-of-Credit

Almost 60% of credit unions with checking accounts offer an overdraft line-of-credit, nearly identical to the percentage that did so in 2006. For this type of program, the member applies for a line-of-credit and overdrafts are covered by this line. Just over 40% of credit unions do so without a charge to the member, while 17% do so for a fee. The likelihood of a credit union offering an overdraft line-of-credit increases with asset size (Table 3-6). The median fee among the credit unions that charge for an overdraft line-of-credit is $5 as was the case in 2006. Fees range, however, from $1 to $35 (Table 3-7). Nearly 45% of credit unions charge the fee for each overdraft

item, while 34% assess the fee per aggregate daily transfer (Table 3-8).

Automated Overdraft Protection

Automated overdraft protection programs, also known as “courtesy pay” or “bounce protection,” use the financial institution’s money (instead of drawing from the member’s credit line or another account) to cover the overdrafts. Consumer-rights groups, however, contend that fees for these programs are not fully disclosed, and in early 2008, the Federal Reserve proposed a rule that bars financial institutions from charging an overdraft fee unless consumers have the chance to opt out of the program. Currently, half (52%) of credit unions that offer checking accounts offer automated overdraft protection programs, up from 44% in 2006. Five percent provide the

Figure I Overdraft Protection Programs and Median Fee Charged 100%

$3.00

80%

60%

$5.00

57%

$25.00

17% 40%

47% 20%

42%

36%

Automatic overdraft transfer

Overdraft line-of-credit

% offering without charge

Page 7

Automated overdraft protection

% offering for a fee

Chapter 3 – NSF and Other Checking Fees protection without charging a fee to the member, while 47% do so for a fee (Table 3-9). The likelihood of offering automated overdraft protection programs increases with asset size. No more than one-third (35%) of credit unions with less than $20 million in assets offer this protection on their checking accounts, compared to about 50% to 90% of those with $20 million or more in assets.

Virtually all credit unions (98%) assess check stop-payment fees, as was the case in 2006. The median fee is $16.32, which is slightly above the $15 median fee reported in 2006 (Tables 3-14 and 3-15).

Among credit unions charging a fee for automated overdraft protection, fees range from $1 to $38, with the median being $25 – identical to the figure reported in 2006 (Table 3-10). In comparison, overdraft fees among the largest 10 banks have increased 15% since 2005 and average nearly $35, according to a survey conducted by the Consumer Federation of America. The vast majority of credit unions (94%) assess the fee per overdraft item covered (Table 3-11). Only 4% of credit unions assess the automated overdraft protection fee per aggregate daily transfer.

Deposit NSF and CheckHold Fees In terms of deposited items, almost 90% of credit unions, up from 80% in 2006 and 65% in 2001, assess a charge-back fee on members’ deposits if returned due to the payors’ NSF (Table 3-12). The median charge-back fee is $15 – identical to the 2006 figure – although the most prevalent fee is $10 (Table 3-13).

Page 8

Credit Union Fees Survey

Credit Union Survey Chapter 4 –Fees ATM/Check Cards Chapter 4 – ATM/Check Cards ATM/Check Cards Overall, 69% of credit unions across the nation offer ATM cards and/or check cards (check cards include debit or combined ATM/ debit cards). This figure rises to at least 90%, however, among credit unions with $10 million to $50 million in assets and reaches about 100% among credit unions with $50 million or more in assets (Figure I and Table 4-1). Almost 95% of credit unions offering checking accounts provide ATM and/or check cards to members. The prevalence of ATM and/or check cards is similar to what was found in 2006. Check cards have become universal among banks, according to Bankrate’s 2007 Check Card Survey. Many consumers prefer check cards over credit cards due to the high interest rates and late-payment fees associated with credit cards. In fact, check cards have been used to make more purchases than credit cards since 2003 and are becoming the dominant form of payment, according to the Federal Reserve.

ATM/Check Card Fees One-time issuance fees for ATM or check cards are not common among credit unions. Only 5% of credit unions charge a one-time issuance fee. This is comparable to the 2006 figure. Larger credit unions are least likely to charge this fee – no more than 1% of credit unions with $100 million or more in assets do so (Table 4-2). Among credit unions that charge an issuance fee, the median is $5 and ranges from $1 to $15 (Table 4-3).

Figure I Offer ATM or Check Cards by CU Asset Size 100%

77%

80% 60%

71% 69%

90%

91%

98% 93%

100%

99% 100% 100% 100%

99%

99% 100% 100% 100%

64% 37%

40%

35% 20% 0%

2008

2006

4% Overall Less than $2M

$2M- $5M- $10M- $20M- $50M- $100M- $200M- $500M- $1B or $5M $10M $20M $50M $100M $200M $500M $1B more

ATM/Check Card Fees* % that charge a one-time issuance fee Median one-time issuance fee** % that charge a replacement-card fee Median replacement-card fee** % that charge an annual fee Median annual fee** % that charge a per-transaction fee on non-owned ATMs Median per-transaction fee on non-owned ATMs** % that allow free transactions before assessing fee** Median number of free transactions per month** % that charge a per-transaction fee on owned ATMs Median per-transaction fee on owned ATMs** Median number of free transactions per month** *Based on credit unions that offer ATM or check cards. **Based on credit unions that have the particular fee.

Most credit unions charge a replacement-card fee for ATM or check cards. Nearly 85% of credit unions charge a replacement-card fee, which is similar to 2006 (Table 4-4). The median fee charged is $5 but ranges from $1 to $50 (Table 4-5).

Page 9

2008 5% $5.00 83% $5.00 3% $12 52% $1.00 83% 4 8% $1.00 5

2006 9% $5.00 84% $5.00 5% $12 62% $1.00 64% 5 7% $1.00 6

Similar to issuance fees, annual fees are uncommon. Only 3% of credit unions charge an annual fee for ATM or check cards, which is also similar to 2006. Credit unions with $20 million or more in assets are less likely than smaller credit unions to charge this fee (Table 4-6). Among charging credit

Chapter 4 – ATM/Check Cards Check Card Rewards

PIN-Based Check Card Fees* % that charge for PIN-based transactions at the point of sale Median PIN-based per-transaction fee** Median number of free PIN-based transactions per month** % that instituted or increased this fee in last 12 months** *Based on credit unions that offer check cards. **Based on credit unions that have the particular fee.

unions, the median fee is $12 and ranges from $5 to $36 (Table 4-7). Credit unions are less likely to charge a per-transaction fee for using non-owned ATMs than they were in the past. Half (52%) of credit unions charge this fee, which is a decrease from 62% in 2006. Credit unions with $50 million or more in assets are more likely to charge this fee (Table 4-8). The median fee charged is $1 but ranges from 40 cents to $50 (Table 4-9). However, nearly 85% of credit unions allow one or more free transactions before assessing a fee for using non-owned ATMs (Table 4-10). This figure has increased dramatically from 64% in 2006. The median number of free transactions is four and ranges from one to 20 (Table 4-11). Just 8% of credit unions charge a per-transaction fee for using owned ATMs. This figure is similar to 2006. Credit unions with $500 million or more in assets are less likely to charge this fee (Table 4-12). The median fee charged is $1 and ranges from 50 cents to $10 (Table 4-13). Among credit unions that allow free transactions, the median number of free transactions is five and ranges from three to 10 (Table 4-14).

2008 14% $1.00 5 5%

2006 14% $1.00 5 9%

PIN-Based Check Card Transactions Debate continues regarding PIN-based versus signature transactions. While both types of transactions can be made at the point of sale, identity theft protection, liability if the card is stolen, and how quickly the money is removed from the consumer’s account differ based on the type of transaction. Additionally, some financial institutions charge transaction fees on PIN-based transactions. Nearly 30% of issuers charge a PIN-based transaction fee, according to Dove Consulting’s 2007 Debit Issuer Study. About 15% of credit unions report charging a per-transaction fee for PIN-based check card transactions at the point of sale (Table 4-15). This is identical to the 2006 figure. The median fee charged is $1 but ranges from 5 cents to $3 (Table 4-16). Among credit unions that allow free transactions, the median number of free transactions is five and ranges from two to 10 (Table 4-17). Only 5% of credit unions instituted or increased this fee in the last 12 months, which is comparable to what was found in 2006 (Table 4-18).

Page 10

Since many consumers are turning to check cards instead of credit cards, financial institutions are offering rewards (miles, merchandise, etc.) for using check cards. Indeed, card companies and industry analysts say rewards programs are building blocks needed to secure customer loyalty, and they predict that more financial institutions will offer rewards in the coming years. Typically points are earned only on signature purchases, although the percentage of issuers offering rewards for both PIN and signature transactions increased from 29% in 2005 to 37% in 2007, according to Dove Consulting. In addition, points are usually not earned for certain transactions such as ATM withdrawals, balance transfers, or payments made to prepaid or reloadable cards. Check cards that offer rewards are not prevalent among credit unions. Overall, 5% of credit unions offer rewards on their check cards. However, this figure increases with asset size to 10% among credit unions with $100 million to $200 million in assets and reaches 25% among those with $500 million or more in assets (Figure II and Table 4-19). Less than 1% of credit unions offer rewards for a fee.

ATMs By joining a nationwide surcharge-free network, credit unions can give members access to ATMs that offer surchargefree withdrawals, which adds convenience and reduces fees. Credit unions pay the network operators a monthly fee to let cardholders use the machines for withdrawals and deposits. Credit Union Fees Survey

Chapter 4 â&#x20AC;&#x201C; ATM/Check Cards Many credit unions are participating in these networks. Three-quarters (75%) of credit unions belong to a surcharge-free ATM network, which is identical to what was found in 2006. This figure increases with asset size to over eight in ten among credit unions with assets of $50 million or more (Figure III and Table 4-20). Similar to 2006, two-thirds (67%) of credit unions own or lease ATMs. This figure also increases with asset size to over nine in ten among credit unions with assets of $50 million or more (Table 4-21). The median number of ATMs owned or leased is three but ranges from one to 272. As expected, this number increases with asset size (Table 4-22). Also similar to 2006, 85% of credit unions surcharge nonmembers to use their owned/leased ATMs. This figure increases with asset size as well (Table 4-23). The median surcharge is $1.50 and ranges from 25 cents to $4.50 (Table 4-24). The median number of ATMs that surcharge is four but ranges from one to 272 (Table 4-25). Only 4% of credit unions that do not currently surcharge nonmembers plan to do so in the next 12 months (Table 4-26). This figure is similar to 2006.

Figure II Offer Rewards on Check Cards by CU Asset Size 30%

25%

25% 20%

15%

10%

10% 5%

Overall

Less than $2M

$2M$5M

$5M$10M

$10M$20M

2% $20M$50M

$50M- $100M- $200M- $500M$100M $200M $500M $1B

$1B or more

Note: Limited to credit unions that offer check cards.

Figure III Belong to a Surcharge-Free ATM Network by CU Asset Size 100%

84% 80%

75% 64%

70%

76%

86%

82%

89%

86%

65%

60%

40%

33%

20%

Overall

Less than $2M

$2M$5M

$5M$10M

$10M$20M

Note: Limited to credit unions that offer access to ATMs.

ÂŠ 2008 Credit Union National Association

27%

Page 11

$20M- $50M- $100M- $200M- $500M$50M $100M $200M $500M $1B

$1B or more

Credit Union Survey Chapter 4 –Fees ATM/Check Cards Chapter 5 – Online Banking and Bill Payment Figure I Offer Online Banking

Online Banking Overall, two-thirds (64%) of credit unions offer online banking (Figure I and Table 5-1). This figure is similar to the 60% reported in the 2006 study. Nearly all credit unions, however, with $50 million or more in assets provide this delivery channel for their members. Online banking has primarily been and remains a free service credit unions provide. Just 1% of credit unions offering online banking do so for a fee (Table 5-2). Additionally, just 2% charge inactive user fees (Table 5-3). Among this handful of credit unions, the median online banking fee is $3, while the median inactive user fee is $5 per month.

Online banking and bill payment 45%

Don't offer 36% Online banking without bill payment 19%

Online Bill Payment More than two-thirds of online households pay at least one bill online. Research shows that consumers using online bill pay have much deeper relationships with their financial institutions and are less likely to leave than nonbill-pay consumers. It is probably the most important service credit unions can offer if they want to be their members’ primary financial institution. Seven in ten (71%) credit unions offering online banking also offer online bill payment (Table 5-4). This means that overall 45% of all credit unions offer online bill payment – up from 40% in 2006 and 27% in 2004. Just looking at credit unions with $50 million or more in assets, we find that 90% to 100% offer online bill payment in conjunction with their online banking option. Because online bill payment is linked with customer loyalty, many financial institutions provide this service free of charge. Just one in five (21%) credit unions charge their members for online bill payment © 2008 Credit Union National Association

Online Bill-Payment Service Structure * % that charge a fee Median monthly fee** Median fee per-transaction** % that charge an inactive user fee Median inactive user fee** % that charge a stop-payment fee Median stop-payment fee**

*Based on credit unions that offer online bill payment. **Based on credit unions that have the particular fee.

(Table 5-5). This figure has declined dramatically from a high of about 80% in 2000 and 33% in 2006. Fees for online bill payment are more likely to be assessed as a monthly charge than as a pertransaction charge. The median monthly fee among credit unions is $5 and ranges from $2 to $10 (Table 5-6). The median pertransaction fee credit unions charge is 43 cents and ranges from six cents to 50 cents (Table 5-7). Both types of fees are similar to the medians reported in the 2006 study. Page 13

2008 21% $5.00 $0.43 13% $5.00 65% $20.00

2006 33% $5.00 $0.40 n/a n/a 65% $20.00

Beyond user fees, 13% of credit unions offering online bill payment charge users for inactivity. Credit unions with $500 million to $1 billion in assets are most likely to do so (Table 5-8). The median inactive user fee is $5 but is as low as $1 and as high as $10 (Table 5-9). Two-thirds (65%) of credit unions that provide online banking charge a stop-payment fee (Table 5-10). These fees range from $2.50 to $50 with a median fee of $20 (Table 5-11).

Credit Union Fees Survey Chapter 6 – Credit Cards Chapter 6 – Credit Cards Credit Card Offerings Overall, 53% of credit unions across the nation offer credit cards. This figure rises to about 90%, however, among credit unions with $50 million or more in assets (Figure I and Table 6-1). For several years, credit card portfolios have been losing profitability and this trend is expected to continue with the credit crisis and its potential impact on delinquencies and charge-off rates. Despite these woes, the majority (84%) of credit unions offering credit cards own their credit card portfolio (Table 6-2). Overall, credit unions offer a median of two separate credit card programs. Although the number of programs offered ranges from one to 10, 40% of credit unions offer one credit card program. As expected, the median number of credit card programs offered by credit unions increases with asset size (Table 6-3). The vast majority (84%) of credit unions offers Classic credit cards, half (52%) offer Platinum cards, while one-third (31%) offer Gold credit cards (Figure II and Table 6-4). The likelihood of a credit union offering Classic cards and Gold cards has declined slightly since 2006. As asset size increases so does the likelihood that a credit union will offer Gold and Platinum credit cards.

Annual Fees By and large, credit unions do not charge annual fees for their credit cards. Just about 5% of credit unions charge annual fees for each of the three credit card types studied, similar to 2006 findings (Table 6-5). Annual fees for the three types of credit cards range from $5 to © 2008 Credit Union National Association

Figure I Offer Credit Cards by CU Asset Size 100%

86%

87% 80%

80%

68% 60% 40%

53% 54%

41% 23%

20% 0%

6% 2%

86%

86% 82%

90% 87%

92%

95%

89%

90%

56%

32% 2008

2006

15%

Overall Less than $2M

$2M- $5M- $10M- $20M- $50M- $100M- $200M- $500M- $1B or $5M $10M $20M $50M $100M $200M $500M $1B more

Figure II Types of Credit Cards Offered 100%

80%

95% 84%

60%

52%

50%

40%

46% 31%

20%

Classic

Platinum

2008

Gold

2006

Note: Limited to credit unions offering credit cards.

$99, with medians of about $14 for Classic credit cards, $30 for Gold credit cards, and $23 for Platinum credit cards (Table 6-6). Annual fees for Classic and Platinum credit cards are similar to the ones presented in the 2006 study. Gold credit card annual fees, however, have increased from a median of $20 in 2006. Page 15

Late-Payment Fees and Penalties Late-payment credit card fees are much more prevalent than annual fees. About 95% to 99% of credit unions charge a latepayment fee for the three credit card types (Table 6-7). This is also

Chapter 6 â&#x20AC;&#x201C; Credit Cards

Credit Card Type Classic

Gold

Platinum

Late-Payment Fees

2008 95% $20 5% 10 98% $20 5% 10 99% $20 5% 10

% that charge a fee* Median flat-dollar amount** Median % of payment due** Median number of days after due date** % that charge a fee* Median flat-dollar amount** Median % of payment due** Median number of days after due date** % that charge a fee* Median flat-dollar amount** Median % of payment due** Median number of days after due date**

2006 94% $15 5% 10 96% $20 5% 10 96% $20 5% 10

*Based on credit unions that offer the particular credit card. **Based on credit unions that charge a late-payment fee for the particular credit card.

Figure III Percent of Credit Unions Charging an Over-Credit-Limit Fee and Median Fee Charged 100%

$15 84%

$15

$20 87%

85%

$15

$20

88%

85%

$20

88%

80%

payment fee is 5% for each of the three cards studied â&#x20AC;&#x201C; identical to the median percentage charged in 2006. Among credit unions charging late-payment fees, the number of days after the due date when the fee is charged ranges from 1 to 40 days with a median of 10 for Classic, Gold, and Platinum credit cards (Tables 6-14 through 6-16). Beyond late fees, 17% of credit unions will also increase the credit card interest rate as a penalty for late credit card payments (Table 6-17). This is comparable to the 2006 figure. Of credit unions that increase interest rates after late payments, about 50% will do so after two late payments. About 20% will increase the interest rate after one late payment and the same percentage will do so after three late payments (Table 6-18).

60%

Over-Credit-Limit Fees

40%

Over-credit-limit fees are also quite common among credit unions offering credit cards. About 85% of credit unions offering credit cards charge an over-credit-limit fee for Classic, Gold, and Platinum credit cards, similar to the findings in 2006 (Table 6-19). The majority of credit unions will assess the fee as a flat-dollar amount. Over-creditlimit fees range from $1 to $39 for Classic, Gold, and Platinum credit cards. Median fees are $15 for Classic credit cards, and $20 for Gold and Platinum credit cards (Tables 6-20 through 6-22). The median over-credit-limit fee for Gold cards rose from $15 in 2006, while the same fees for Classic and Platinum credit cards remained unchanged (Figure III).

20%

Classic credit card

Gold credit card 2008

Platinum credit card 2006

Note: Limited to credit unions offering the specified credit card.

similar to the prevalence in 2006. Most credit unions charge a flatdollar fee vs. a fee based on the percentage of the payment due. Among credit unions charging a flat-dollar late-payment fee, fees range from $2 to $40 for Classic, Gold, and Platinum credit cards (Tables 6-8 through 6-10). The median flat-dollar late-payment fee is $20 for each of the three credit

card types. For Gold and Platinum cards, this fee is identical to the one reported in 2006. For Classic cards, however, the median fee in 2006 was slightly lower at $15. Fees range from 1% to as much as 50% among credit unions assessing a late-payment fee based on a percentage of the payment due (Tables 6-11 through 6-13). The median percentage latePage 16

Credit Union Fees Survey

Chapter 6 â&#x20AC;&#x201C; Credit Cards Cash-Advance Fees About 20% to 25% of credit unions charge cash-advance fees on their Classic, Gold, and Platinum credit cards (Table 6-23). The percentage of credit unions charging this fee for Platinum credit cards has increased from 20% in 2006 to 27% in 2008. The percentage charging for the other two types of cards has remained steady since 2006. Among those that charge a flat-dollar amount, cash-advance fees for the three types of cards studied range from $1 to $30, with medians of $3 for Classic credit cards and $5 for Gold and Platinum credit cards (Tables 6-24 through 6-26). All such fees have increased since 2006; most notably, fees for Platinum credit cards have doubled. Fees assessed as a percentage of the cash advance range from 1% to nearly 16%. The median fee for Classic and Gold credit cards is identical to the 2006 fee of 2%. For Platinum credit cards the median cash-advance fee has grown from 2% of the advance in 2006 to 3% in 2008 (Tables 6-27 through 6-29).

credit card programs. Two-thirds (67%) of credit unions offering Platinum credit cards offer balance transfer promotions compared to about 50% offering Classic or Gold credit cards (Table 6-34).

About 20% to 50% of credit unions offering credit cards offer a rewards program. Credit unions are most likely to offer rewards in conjunction with their Platinum credit cards and least likely to do so with their Classic credit cards (Table 6-36). Just 2% or less actually charge a fee for these rewards programs (Table 6-37).

About 5% of credit unions that offer balance transfers to any of the three cards studied charge a fee for this service (Table 6-35). Among the small handful that charge, the fee is typically assessed as a percentage of the amount transferred and ranges from 2% to about 16% with a median of 3%.

Credit Card Type Classic Gold Platinum

Cash-Advance Fees % that charge a fee* Median flat-dollar amount** Median % of cash advance** % that charge a fee* Median flat-dollar amount** Median % of cash advance** % that charge a fee* Median flat-dollar amount** Median % of cash advance**

2008 23% $3.00 2% 22% $5.00 2% 27% $5.00 3%

2006 20% $2.50 2% 23% $3.00 2% 20% $2.50 2%

*Based on credit unions that offer the particular credit card. **Based on credit unions that charge a cash-advance fee for the particular credit card.

Figure IV Offer Balance Transfers and Rewards by Credit Card Type

100%

Grace Periods Similar to the figures in 2006, about nine in ten credit unions allow a grace period for repayment of balances on the credit cards they offer (Table 6-30). The median number of days in the grace period for Classic, Gold, and Platinum credit cards is 25 (Tables 6-31 through 6-33). This number ranges from three to 45.

Rewards

80% 67% 60%

53%

47% 40%

20%

51% 35%

21%

Balance Transfers Balance transfer promotions are most common among Platinum ÂŠ 2008 Credit Union National Association

Classic

Platinum

Balance transfers Note: Limited to credit unions offering the specified credit card.

Page 17

Gold

Rewards

Credit Union Fees Chapter 8 – Survey Other Fees Chapter 7 – Lending First Mortgage Loans Beyond interest income, lending relationships also generate sizeable fee income through application fees, closing costs, skip-a-payment programs, and commitment fees. Overall, 45% of credit unions offer first mortgage loans. However, the likelihood of offering first mortgage loans rises dramatically with asset size. While only 4% of credit unions with assets of under $2 million make first mortgage loans available to their members, over 90% of those with assets of $100 million or more do so (Figure I and Table 7-1). For the past 20 years, the federal Housing Department has tried to reduce mortgage fees through regulations governing the marketing of home loans. Most of these efforts have not been well received. However, some lenders have adopted flat-fee pricing where everyone is charged the same fee, and no-fee mortgage products such as Bank of America’s No Fee Mortgage PLUS. Despite these efforts and changes, closing costs rose 14% from an average of $2,736 in 2007 to $3,118 in 2008, according to Bankrate’s latest study. Among credit unions, however, closing costs have dropped from a median of $2,000 in 2006 down to $1,200 in 2008. For the purposes of this study, “closing costs” are defined as the total estimated settlement charges on a good-faith estimate, including all origination fees, appraisal fees, processing fees, underwriting fees, and other fees, as well as title charges, government recording and transfer charges, and any other additional © 2008 Credit Union National Association

Figure I Offer 1st Mortgages and Median Closing Costs by Asset Size $3,000

91%

61%

$2,000

$1,000 $500

93%

83%

$2,500

$1,500

94%

100% $2,400

$2,000

$1,822

$800

$800 $450

Overall < $2M

80% 60% 50% 40%

$1,000 $1,000

30%

38%

20%

22%

10%

13%

90% 70%

$1,500 $1,484

45% $1,200

100%

$2M- $5M- $10M- $20M- $50M- $100M- $200M- $500M- $1B+ $5M $10M $20M $50M $100M $200M $500M $1B Median closing costs

% offering 1st mortgages

Application Fees for 1st Mortgage Loans* % that charge an application fee Median flat-dollar application fee** Median % of loan amount charged as application fee**

*Based on credit unions that offer 1st mortgage loans. **Based on credit unions that have the particular requirement or fee.

settlement charges. Closing costs tend to rise with asset size with median closing costs running about $1,800 to $2,400 among credit unions with $200 million or more in assets (Table 7-2). Similar to industry practices, about one in three credit unions (37%) offering first mortgage loans charge members an application fee (Table 7-3). The typical application fee is assessed as a flat-dollar fee. The median first mortgage loan application fee among credit unions stands at $150 – identical to the 2006 figure (Table 7-4). Flat-dollar application fees tend to run somewhat higher among mortgage-offering credit unions Page 19

2008 37% $150 1%

2006 33% $150 1%

with assets of $100 million or more. Among mortgage lenders, the average first mortgage application fee runs about $250 to $275, according to surveys conducted by HSH associates, a publisher of consumer loan information.

Skip-a-Payment Skip-a-payment programs have been around for decades and are popular with both credit unions and their members. While overall onethird (33%) of credit unions offer such a program on their member loans, this figure reaches about 45% to 55% among credit unions with $20 million or more in assets (Table 7-5).

Chapter 7 â&#x20AC;&#x201C; Lending Fees for this service range from $2 to $75 with a median charge of $25 (Table 7-6).

Member Business Loans While credit union involvement in business services has grown rapidly in recent years, the percentage of credit unions offering business loans, excluding agricultural loans, has remained steady at about 15%, overall. As one would expect, the larger the credit union, the more likely they are to offer business loans. For example, while under 10% of credit unions with $20 million or less in assets offer business loans, over two-thirds (77%) of credit unions with $1 billion or more in assets offer these loans (Table 7-7).

About one-quarter (27%) of credit unions offering business loans charge an application fee (Table 7-8). The majority charge a flat-dollar fee ranging from $15 to $250, with a median of $100 (Table 7-9). Just a handful of credit unions assess the application fee as a percentage of the loan amount. Among those that do, 1% is the median rate used. Among the relatively small group of credit unions that charge fees for business loan applications, 5% will waive the fee if the loan amount exceeds a certain level (Table 7-10). Commitment fees are common for larger transactions, and may be charged for simply making the funds available for a onetime drawdown, or for continuing

Member Business Loans* % that charge an application fee Median flat-dollar application fee** % that waive application fee for large loans % that charge a commitment fee on fixed-term loans Median % of loan amount charged as a commitment fee** % that charge a commitment fee on lines of credit Median % of loan amount charged as a commitment fee**

*Based on credit unions that offer member business loans. **Based on credit unions that have the particular requirement or fee.

2008 27% $100 5% 10% 1% 11% 1%

2006 22% $166 6% 11% 1% 9% 1%

2008 23% 1% 17% $100 6% $35 0.5%

2006 18% n/a n/a n/a n/a n/a n/a

Commercial Real Estate Loans* % that charge a commitment fee Median % of loan amount charged as a commitment fee** % that charge a draw inspection fee Median flat-dollar draw inspection fee** % that charge a payoff processing fee Median flat-dollar payoff processing fee** Median % of loan amount charged as payoff processing fee** *Based on credit unions that offer commercial real estate loans. **Based on credit unions that have the particular requirement or fee.

Page 20

availability on a revolving basis. Similar to the 2006 study, about 10% of credit unions offering member business loans and lines of credit charge a commitment fee (Tables 7-11 and 7-13). For fixedterm loans and lines of credits, the median commitment fee is 1% of the loan amount (Tables 7-12 and 7-14).

Commercial Real Estate Loans Overall, nearly 15% of credit unions offer commercial real estate loans â&#x20AC;&#x201C; as was the case in the 2006 study. While 10% or less of credit unions with assets of under $50 million make commercial real estate loans available to their members, over 60% of those with assets of $500 million or more do so (Table 7-15). Nearly one in four credit unions (23%) that offer commercial real estate loans charge a commitment fee, while just over 15% assess draw inspection fees, and 6% levy a payoff processing fee (Tables 7-16, 7-18, and 7-20). Commitment fees are most likely to be assessed as a percentage of the loan amount. The median commitment fee among credit unions is 1% with a maximum of 5% (Table 7-17). Draw inspection fees, on the other hand, tend to be flat fees. $100 is the median draw inspection fee but they range from $25 to $500 (Table 7-19). Among the handful charging a payoff processing fee, $35 is the median flat fee, while the median interest rate applied is half a percentage point.

Credit Union Fees Survey

Credit Union Fees Chapter 8 – Survey Other Fees Chapter 8 – Other Fees Membership Fees One-third (35%) of credit unions charge a one-time fee to join the credit union, which is similar to 2006. Smaller credit unions are more likely to charge this fee; at least four in ten credit unions with $2 million to $10 million in assets do so. Conversely, credit unions with $50 million to $500 million are least likely to charge this fee, at roughly 20% (Figure I and Table 8-1). The median membership fee is $1 but ranges from 25 cents to $50 (Table 8-2). The median fee increases to $5 among credit unions with assets of $50 million or more.

Figure I Charge One-Time Membership Fee by CU Asset Size 50%

47%

45%

41%

40% 35%

Cashier’s checks, money orders, and single traveler’s checks are fairly common at credit unions. About 40% to 60% offer cashier’s checks, money orders, and/or single traveler’s checks, while one-quarter to one-third offer certified checks, dual signature traveler’s checks, and/or foreign check handling. Among credit unions offering the services, nearly all (97%) charge a fee for money orders and almost 90% charge a fee for dual signature traveler’s checks. Between 50% and 65% charge a fee for the other official check services studied. Compared with 2006, fewer credit unions currently charge a fee for single traveler’s checks. The percentage of credit unions charging fees for the other services is similar to 2006. The median per-check and per$100 fee is $1 to $3 for cashier’s checks, certified checks, money orders, single traveler’s checks, and dual signature traveler’s © 2008 Credit Union National Association

38%

35%

32%

31%

30%

27%

25%

22%

23%

20% 15% 10% 5% 0% Overall

Official Checks

45%

Less than $2M

$2M$5M

Service Cashier’s check (for members) Certified check Money order Single traveler’s check Dual signature traveler’s check Foreign check handling fee

$5M$10M

$10M$20M

$20M$50M

$50M$100M

$100M- $200M- $500M$200M $500M $1B

Official Checks % that charge a fee* Median per-check fee** Median fee per-$100** % that charge a fee* Median per-check fee** Median fee per-$100** % that charge a fee* Median per money order fee** Median fee per-$100** % that charge a fee* Median per-check fee** Median fee per-$100** % that charge a fee* Median per-check fee** Median fee per-$100** % that charge a fee* Median per-check fee** Median fee per-$100**

*Based on credit unions that offer the particular service. **Based on credit unions that charge a fee for the particular service. ***Insufficient data.

checks (Tables 8-3 to 8-7). However, the range of per-check and per-$100 fees is eight cents to $75, although this range differs by service. The median foreign check Page 21

2008 63% $2.00 $1.58 62% $3.00 *** 97% $1.00 $1.00 64% $1.00 $1.00 87% $1.50 $1.00 52% $10.00 $9.41

$1B or more

2006 66% $2.00 $1.00 62% $3.00 $2.68 98% $1.00 $1.00 71% $1.00 $1.00 n/a n/a n/a n/a n/a n/a

handling per-check fee is $10 and ranges from 50 cents to $60, while the median foreign check handling per-$100 fee is $9.41 and ranges from $1 to $15 (Table 8-8).

Chapter 8 – Other Fees

Service Domestic outgoing Domestic incoming Foreign outgoing Foreign incoming Wire tracer

Wire Transfers % that charge a fee* Median per-wire fee** % that charge a fee* Median per-wire fee** % that charge a fee* Median per-wire fee** % that charge a fee* Median per-wire fee** % that charge a fee* Median per-wire fee**

2008 96% $15.00 37% $10.00 98% $31.59 37% $10.00 17% $20.00

2006 97% $15.00 36% $10.00 99% $30.00 35% $10.00 n/a n/a

2008 59% $5.00 $1.27 74% $5.00 $2.00 63% $5.00 $1.00

2006 61% $5.00 $1.00 67% $5.00 $1.00 66% $5.00 $1.00

*Based on credit unions that offer the particular service. **Based on credit unions that charge a fee for the particular service.

Service Nonmember check cashing

Nonmember Check Cashing

Nonmember payroll check cashing Nonmember govt. check cashing

% that charge a fee* Median per-check fee** Median fee per-$100** % that charge a fee* Median per-check fee** Median fee per-$100** % that charge a fee* Median per-check fee** Median fee per-$100**

*Based on credit unions that offer the particular service. **Based on credit unions that charge a fee for the particular service.

Per-check fees are more common for cashier’s checks, certified checks, money orders, and foreign check handling, while per-$100 fees are more common for single and dual signature traveler’s checks.

Wire Transfers About seven in ten credit unions offer domestic wire transfers, while half offer foreign wire transfers, and 20% offer wire tracers. Among credit unions offering them, nearly all charge a fee for outgoing domestic and foreign wire transfers and roughly one-third charge a fee for incoming domestic and foreign wire transfers. These figures are similar to 2006. About 15% charge a fee for wire tracers.

cashing personal checks, payroll checks, and government checks. Compared with 2006, more credit unions currently charge a fee to nonmembers for cashing payroll checks. The percentage of credit unions charging nonmembers to cash personal checks and government checks is similar to 2006. The median per-check fee for the three types of nonmember check cashing is $5 and the per$100 fee is $1 to $2. However, the range of per-check fees is 50 cents to $35, although this range differs by the type of check being cashed. The median per-$100 fee for payroll and government checks ranges from $1 to $5 and the median per-$100 fee for personal checks is $1 to $10 (Tables 8-14 to 8-16). Per-check fees are more common than per-$100 fees for all three types of nonmember check cashing.

ACH Transactions

Median per-wire fees are $15 for domestic outgoing wire transfers, $10 for domestic and foreign incoming wire transfers, and $31.59 for outgoing foreign wire transfers (Tables 8-9 to 8-12). The range of per-wire fees is 50 cents to $100, although this range differs by type of wire transfer. The median per-wire fee for wire tracers is $20 and ranges from $2 to $60 (Table 8-13).

Nonmember Check Cashing Not many credit unions provide check cashing to nonmembers. Only about 10% to 15% of credit unions do so. Among credit unions that do cash nonmember checks, about 60% to 75% of credit unions charge a fee for Page 22

Almost 40% of credit unions offer ACH origination and about seven in ten offer ACH stop payments. Among those offering these services, about 10% charge a fee for ACH origination and 85% for ACH stop payments. These figures are similar to 2006. The median per-transaction and per-file fee for ACH origination is $5, while the median pertransaction and per-file fee for ACH stop payments is $20 (Tables 8-17 and 8-18). Per-transaction ACH origination fees range from one cent to $28 and per-file fees range from $5 to $10. Per-transaction ACH stop payment fees range from $2 to $35 and per-file fees range from $4 to $25. Per-transaction fees are more common than per-file fees for both types of ACH transactions. Credit Union Fees Survey

Chapter 8 – Other Fees Non-PC-Based Bill Pay Very few credit unions – less than 10% – offer non-PC-based bill pay service or non-PC-based billpay stop payments. Among those offering them, one-third (37%) charge a fee for non-PC-based bill pay and 70% charge a fee for nonPC-based bill-pay stop payments.

Service ACH origination ACH stop payment

Service Non-PC-based bill pay service

Other Services

Service Account-to-account (A2A) transfers Gift cards

Almost 45% of credit unions offer gift cards. Nine in ten (93%) of these credit unions charge a fee for the card. The median per-card fee is $3 but ranges from $1 to $29 (Table 8-22). Three-quarters (74%) of credit unions provide members with the ability to conduct credit union business in the lobby. Only 2% of credit unions charge a fee for lobby transactions, which is similar to 2006. The median pertransaction fee is $2.27 and the median number of free transactions per month is 1.34 (Table 8-23). However, per-transaction fees range from $1 to $10 and the number of free transactions per month ranges from one to five. © 2008 Credit Union National Association

% that charge a fee* Median per-transaction fee** Median fee per file** % that charge a fee* Median per-transaction fee** Median fee per file**

2008 11% $5.00 $5.00 85% $20.00 $20.00

2006 8% $5.00 $9.12 86% $15.00 $15.81

2008 37% $3.76 $1.00 70% $20.00

2006 34% $5.59 $1.60 74% $15.00

2008 10% $3.00 93% $3.00 2% $2.27 1.34 82% $2.50 36% $3.00 $1.00 44% $25.00

2006 n/a n/a n/a n/a 3% $2.00 3.00 85% $2.50 34% $3.00 $1.00 n/a n/a

*Based on credit unions that offer the particular service. **Based on credit unions that charge a fee for the particular service.

The median per-month fee for non-PC-based bill pay is $3.76 but ranges from $1 to $30, and the median fee per transaction/bill is $1 but ranges from 50 cents to $15 (Table 8-19). The median per-item fee for non-PC-based bill-pay stop payments is $20 but ranges from $3 to $35 (Table 8-20).

Half (53%) of credit unions offer account-to-account (A2A) transfers. Only 10% of credit unions offering this service charge a fee for it. The median A2A transfer fee per transaction is $3 and ranges from 50 cents to $28 (Table 8-21).

ACH Transactions

Non-PC-based bill pay stop-payment fee

Non-PC-Based Bill Payment % that charge a fee* Median per-month fee** Median fee per trans./bill** % that charge a fee* Median per-item fee**

*Based on credit unions that offer the particular service. **Based on credit unions that charge a fee for the particular service.

Lobby transaction Microfilm copy of check Statement (hard copy via mail) Garnishment and levies

Other Services % that charge a fee* Median per-transaction fee** % that charge a fee* Median per-card fee** % that charge a fee* Median per-transaction fee** Median # free trans. per mo.** % that charge a fee* Median per-check fee** % that charge a fee* Median per-statement fee** Median fee per page** % that charge a fee* Median per-item fee**

*Based on credit unions that offer the particular service. **Based on credit unions that charge a fee for the particular service.

Two-thirds (63%) of credit unions offer a microfilm copy of checks. Almost 85% of credit unions charge a fee for this service, which is similar to 2006. The median per-check fee is $2.50 and ranges from 10 cents to $10 (Table 8-24). Nearly 90% of credit unions offer a hard copy of members’ statements via mail. Similar to 2006, one-third (36%) of credit unions charge a fee for the hard Page 23

copy statement. The median perstatement fee is $3 and ranges from 80 cents to $12, while the median per-page fee is $1 and ranges from 20 cents to $15 (Table 8-25). Per-statement fees are more common than per-page fees. Six in ten (61%) credit unions offer garnishment and levies and nearly 45% charge a fee for this service. The median per-item fee is $25 but ranges from $1 to $175 (Table 8-26).

Results Tables: Chapter 1 - Fee Income

Table 1-1 Fee Income as a Percentage of Gross Income --Year-End 2007 0%, no fee N Average income Overall 8,268 12.0% 6% By Less than $2M 1,373 4.1% 22% asset $2M-$5M 1,101 7.8% 9% size $5M-$10M 1,191 9.8% 4% $10M-$20M 1,196 11.6% 2% $20M-$50M 1,386 12.9% 1% $50M-$100M 769 14.2% 0% $100M-$200M 520 15.0% 0% $200M-$500M 423 14.4% 0% $500M or more 309 10.4% 0% Source: CUNA's Operating Ratios and Spreads, Year-End 2007.

.01%-.49% 9% 23% 19% 11% 5% 3% 1% 1% 1% 1%

.5%-.99% 4% 9% 8% 3% 3% 1% 1% 0% 0% 1%

1%-1.99% 6% 11% 10% 8% 5% 4% 2% 3% 2% 0%

(Continued)

Table 1-1 Fee Income as a Percentage of Gross Income --Year-End 2007 (Continued)

N Average 2%-4.99% 8,268 12.0% 13% Less than $2M 1,373 4.1% 15% $2M-$5M 1,101 7.8% 15% $5M-$10M 1,191 9.8% 15% $10M-$20M 1,196 11.6% 15% $20M-$50M 1,386 12.9% 12% $50M-$100M 769 14.2% 10% $100M-$200M 520 15.0% 6% $200M-$500M 423 14.4% 8% $500M or more 309 10.4% 12% Source: CUNA's Operating Ratios and Spreads, Year-End 2007. Overall By asset size

Page T-1

5%-9.99% 21% 11% 16% 22% 24% 27% 24% 20% 21% 29%

10%-14.99% 18% 3% 8% 16% 21% 23% 26% 27% 29% 34%

15% or more 23% 6% 14% 20% 25% 30% 36% 43% 39% 22%

Credit Union Fees Survey

Results Tables: Chapter 1 - Fee Income

Table 1-2 Estimated Percentage of 2008 Fee Income From Various Sources

Overall By asset size

Less than $2M $2M-$5M $5M-$10M $10M-$20M $20M-$50M $50M-$100M $100M-$200M $200M-$500M $500M-$1B $1B or more

N 1,000 28 81 119 122 158 157 129 107 53 46

NSF/ overdrafts 43.1% 10.7% 34.9% 43.9% 47.9% 50.6% 53.5% 48.9% 52.2% 48.5% 50.8%

Other loans 11.2% 25.2% 24.3% 10.5% 6.8% 7.0% 6.0% 5.1% 6.5% 7.0% 5.3%

ATM/debit cards 10.6% .0% 5.8% 7.0% 15.2% 13.4% 13.1% 14.5% 15.0% 11.9% 15.8%

Checking 6.1% 1.1% 4.1% 6.7% 9.1% 6.8% 6.0% 6.9% 7.0% 8.1% 4.7%

Credit cards 4.5% 3.5% 3.5% 3.1% 4.7% 5.2% 4.9% 4.8% 5.5% 7.7% 7.6%

Memberships 2.7% 9.9% 4.7% 2.8% 1.4% 1.3% .6% 1.5% .4% .2% 1.3%

(Continued)

Table 1-2 Estimated Percentage of 2007 Fee Income From Various Sources (Continued)

Overall By asset size

Less than $2M $2M-$5M $5M-$10M $10M-$20M $20M-$50M $50M-$100M $100M-$200M $200M-$500M $500M-$1B $1B or more

N 1,000 28 81 119 122 158 157 129 107 53 46

First mortgage loans 2.7% 3.6% 1.0% .9% 2.4% 2.4% 3.9% 4.1% 4.6% 5.6% 3.5%

Page T-2

Savings 2.7% 5.9% 5.6% 3.8% 2.2% 1.1% 1.2% .9% 1.4% 1.7% 1.5%

Second mortgage loans .8% 1.6% .3% 1.3% .6% .6% 1.1% .5% .5% .4% .3%

PC-based remote access .2% .0% .0% .0% .1% .5% .8% .2% .2% .2% .3%

Other 15.2% 38.5% 15.7% 19.9% 9.7% 11.0% 9.0% 12.5% 6.8% 8.7% 8.9%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-1 Offer Checking Accounts N Yes 1,346 74% Less than $2M 54 13% $2M-$5M 133 49% $5M-$10M 178 74% $10M-$20M 165 93% $20M-$50M 208 96% $50M-$100M 208 100% $100M-$200M 161 99% $200M-$500M 130 100% $500M-$1B 56 100% $1B or more 53 100% By region* New England 79 75% Middle Atlantic 164 67% East North Central 299 77% West North Central 136 79% South Atlantic 191 73% East South Central 102 60% West South Central 140 72% Mountain 85 80% Pacific 150 85% *New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI. Overall By asset size

Page T-3

No 26% 87% 51% 26% 7% 4% 0% 1% 0% 0% 0% 25% 33% 23% 21% 27% 40% 28% 20% 15%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-2 Offer Free Checking

Overall By asset size

By region

Less than $2M $2M-$5M $5M-$10M $10M-$20M $20M-$50M $50M-$100M $100M-$200M $200M-$500M $500M-$1B $1B or more New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific

N 1,145 6 63 129 153 194 204 158 129 56 53 67 131 259 122 162 75 116 75 138

Page T-4

Yes 80% 83% 75% 72% 76% 83% 84% 82% 88% 84% 85% 77% 92% 80% 83% 88% 74% 62% 75% 78%

Yes, with use of other services or club memberships 7% 0% 3% 3% 7% 8% 7% 11% 10% 13% 8% 9% 3% 6% 4% 5% 6% 12% 16% 8%

No 13% 17% 22% 25% 18% 9% 8% 6% 2% 4% 8% 14% 5% 14% 14% 7% 19% 26% 9% 14%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-3 Number of Separate Checking Account Programs Offered N Median Maximum 1 1,031 1.0 16.0 53% Less than $2M 4 1.0 1.0 100% $2M-$5M 44 1.0 5.0 80% $5M-$10M 102 1.0 4.0 80% $10M-$20M 124 1.0 6.0 73% $20M-$50M 175 1.0 7.0 58% $50M-$100M 197 2.0 10.0 40% $100M-$200M 151 3.0 10.0 25% $200M-$500M 127 4.0 11.0 11% $500M-$1B 56 4.0 16.0 14% $1B or more 51 4.0 11.0 8% By New England 61 1.0 9.0 58% region Middle Atlantic 114 1.0 11.0 73% East North Central 232 1.0 10.0 57% West North Central 115 1.5 8.0 50% South Atlantic 140 1.0 11.0 53% East South Central 65 1.0 16.0 56% West South Central 107 2.0 12.0 43% Mountain 72 2.0 8.0 34% Pacific 125 2.0 10.0 42% Note: Limited to credit unions that offer at least one checking account program. Overall By asset size

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2 17% 0% 16% 14% 15% 20% 23% 16% 13% 11% 16% 15% 12% 17% 19% 13% 14% 21% 27% 14%

3 10% 0% 0% 4% 8% 8% 16% 19% 16% 13% 20% 10% 5% 8% 15% 11% 10% 13% 9% 12%

4 8% 0% 0% 2% 3% 10% 7% 13% 24% 20% 16% 8% 6% 8% 7% 9% 9% 4% 16% 14%

5 or more 12% 0% 5% 0% 2% 5% 14% 26% 36% 43% 41% 9% 4% 11% 9% 13% 11% 19% 15% 18%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-4 Checking Programs Offered

Overall By asset size

By region

N 1,148 6 63 130 152 195 205 158 130 56 53 69 129 260 121 164 75 116 76 138

Offer noninterestbearing checking 68% 100% 60% 66% 63% 67% 65% 76% 78% 73% 74% 80% 67% 69% 71% 63% 70% 57% 69% 70%

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Offer interestbearing checking 59% 0% 38% 40% 49% 60% 73% 78% 88% 93% 94% 39% 46% 53% 67% 59% 63% 73% 65% 72%

Offer business checking 43% 33% 25% 30% 36% 44% 48% 58% 68% 64% 75% 41% 43% 46% 52% 39% 36% 36% 51% 45%

Offer money market 28% 0% 3% 9% 17% 27% 42% 51% 64% 48% 51% 24% 21% 26% 28% 30% 28% 31% 32% 35%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-5 Free Checking Programs Offered Offer free noninterestbearing checking N N Overall 789 50% 757 By asset Less than $2M 6 67% 0 size $2M-$5M 38 53% 24 $5M-$10M 86 42% 52 $10M-$20M 95 57% 74 $20M-$50M 130 51% 117 $50M-$100M 133 52% 150 $100M-$200M 120 51% 123 $200M-$500M 101 42% 115 $500M-$1B 41 39% 52 $1B or more 39 59% 50 By region New England 55 68% 33 Middle Atlantic 86 73% 69 East North Central 182 53% 159 West North Central 90 53% 85 South Atlantic 103 56% 109 East South Central 52 35% 52 West South Central 70 19% 88 Mountain 53 41% 54 Pacific 98 37% 108 Note: Limited to credit unions that provide the specified checking account.

Offer free interestbearing checking 31% 0% 42% 27% 30% 36% 35% 27% 23% 27% 22% 36% 60% 33% 27% 43% 23% 9% 30% 21%

N 550 2 16 39 54 85 98 91 89 36 40 34 59 139 67 68 30 43 42 68

Offer free business checking 34% 100% 63% 36% 37% 41% 34% 18% 21% 19% 20% 39% 59% 35% 36% 42% 18% 5% 38% 17%

N 397 0 2 12 26 53 86 81 83 27 27 22 36 87 40 59 26 47 27 53

Offer free money market 10% 0% 50% 17% 4% 9% 16% 9% 4% 15% 19% 11% 15% 12% 6% 13% 12% 4% 14% 9%

Table 2-6 Noninterest-Bearing Checking: Require Minimum Balance to Open Account N Yes 731 34% Less than $2M 6 0% $2M-$5M 38 34% $5M-$10M 81 40% $10M-$20M 94 33% $20M-$50M 118 35% $50M-$100M 120 29% $100M-$200M 100 31% $200M-$500M 97 42% $500M-$1B 40 43% $1B or more 37 32% By region New England 52 13% Middle Atlantic 83 19% East North Central 164 24% West North Central 84 32% South Atlantic 99 33% East South Central 48 52% West South Central 65 72% Mountain 46 38% Pacific 90 46% Note: Limited to credit unions that offer noninterest-bearing checking accounts. Overall By asset size

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No 66% 100% 66% 60% 67% 65% 71% 69% 58% 58% 68% 87% 81% 76% 68% 67% 48% 28% 62% 54%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-7 Noninterest-Bearing Checking: Minimum Balance Required to Open Account Less than $26 $51 $25 $49 $99 N Median Maximum $25 $50 Overall 244 $50 $500 7% 41% 1% 26% 0% By $2M-$5M 11 $50 $200 0% 36% 0% 18% 0% asset $5M-$10M 31 $50 $100 6% 32% 3% 26% 0% size $10M-$20M 30 $25 $200 0% 53% 0% 23% 0% $20M-$50M 39 $50 $300 8% 38% 0% 28% 0% $50M-$100M 34 $50 $100 12% 32% 0% 29% 0% $100M-$200M 31 $45 $100 13% 35% 0% 29% 0% $200M-$500M 40 $38 $500 10% 40% 0% 35% 3% $500M-$1B 17 $25 $100 12% 59% 0% 24% 0% $1B or more 11 $25 $100 27% 55% 0% 0% 0% By New England 7 $25 $50 0% 80% 0% 20% 0% region Middle Atlantic 14 $25 $100 8% 51% 8% 16% 0% East North Central 42 $42 $300 13% 36% 0% 25% 0% West North Central 25 $50 $100 5% 33% 0% 32% 0% South Atlantic 31 $50 $100 4% 34% 0% 31% 0% East South Central 24 $50 $100 10% 37% 0% 28% 0% West South Central 46 $25 $200 6% 48% 0% 23% 2% Mountain 15 $50 $100 8% 35% 0% 17% 0% Pacific 40 $50 $500 5% 40% 0% 31% 0% Note: Limited to credit unions that offer noninterest-bearing checking accounts and require a minimum balance to open the account.

$100 23% 36% 32% 20% 23% 26% 23% 10% 6% 18% 0% 16% 22% 29% 30% 25% 17% 41% 18%

$200 or more 2% 9% 0% 3% 3% 0% 0% 3% 0% 0% 0% 0% 3% 0% 0% 0% 3% 0% 6%

Table 2-8 Noninterest-Bearing Checking: Charge Monthly Maintenance Fee

N Yes No 756 7% 83% Less than $2M 6 17% 67% $2M-$5M 37 11% 81% $5M-$10M 84 11% 75% $10M-$20M 93 4% 86% $20M-$50M 127 6% 83% $50M-$100M 121 7% 87% $100M-$200M 112 6% 88% $200M-$500M 98 4% 82% $500M-$1B 41 10% 76% $1B or more 37 3% 97% By region New England 53 6% 87% Middle Atlantic 83 1% 93% East North Central 172 10% 77% West North Central 85 6% 91% South Atlantic 98 8% 88% East South Central 52 3% 80% West South Central 66 14% 74% Mountain 51 11% 79% Pacific 96 5% 74% Note: Limited to credit unions that offer noninterest-bearing checking accounts. Overall By asset size

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Only if below minimum balance 10% 17% 8% 14% 10% 10% 7% 5% 14% 15% 0% 7% 5% 13% 4% 4% 17% 11% 10% 20%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-9 Noninterest-Bearing Checking: Minimum Balance Required to Avoid Monthly Maintenance Fee Less than More than $500 $500 N Median Maximum $500 Overall 62 $300 $3,000 61% 26% 14% By asset $2M-$5M 3 $100 $100 100% 0% 0% size $5M-$10M 11 $500 $2,500 45% 36% 18% $10M-$20M 9 $200 $1,000 78% 11% 11% $20M-$50M 11 $300 $500 82% 18% 0% $50M-$100M 8 $450 $1,000 50% 25% 25% $100M-$200M 5 $610 $1,000 20% 40% 40% $200M-$500M 11 $455 $1,000 45% 45% 9% $500M-$1B 4 $923 $3,000 0% 50% 50% By region New England 3 $295 $500 74% 26% 0% Middle Atlantic 3 $1,686 $2,500 0% 0% 100% East North Central 17 $222 $1,000 83% 14% 4% West North Central 3 $240 $500 63% 37% 0% South Atlantic 3 $139 $300 100% 0% 0% East South Central 7 $444 $1,000 51% 25% 24% West South Central 7 $300 $750 61% 28% 11% Mountain 3 $239 $300 100% 0% 0% Pacific 16 $500 $3,000 30% 52% 18% Note: Limited to credit unions that offer noninterest-bearing checking accounts and require a minimum balance to avoid a maintenance fee.

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Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-10 Noninterest-Bearing Checking: Monthly Maintenance Fee Less than $5.01 $5 $9.99 N Median Maximum $5 Overall 112 $5.00 $100.00 44% 28% 13% By Less than $2M 1 ** ** 100% 0% 0% asset $2M-$5M 7 $4.00 $6.00 57% 29% 14% size $5M-$10M 19 $5.00 $100.00 42% 32% 5% $10M-$20M 12 $4.00 $7.50 67% 8% 25% $20M-$50M 19 $5.00 $35.00 32% 32% 11% $50M-$100M 15 $5.00 $50.00 33% 33% 20% $100M-$200M 12 $5.00 $50.00 33% 42% 0% $200M-$500M 17 $5.00 $10.00 35% 29% 18% $500M-$1B 9 $5.35 $10.00 22% 33% 33% $1B or more 1 ** ** 0% 100% 0% By New England 7 $3.00 $10.00 71% 0% 19% region Middle Atlantic 5 $4.79 $100.00 42% 30% 0% East North Central 29 $4.74 $50.00 49% 35% 4% West North Central 6 $3.18 $5.00 64% 36% 0% South Atlantic 9 $4.56 $10.00 46% 23% 16% East South Central 10 $5.84 $25.00 26% 20% 47% West South Central 15 $5.00 $50.00 43% 26% 14% Mountain 7 $6.67 $35.00 22% 17% 15% Pacific 24 $5.00 $25.00 35% 33% 16% Note: Limited to credit unions that offer noninterest-bearing checking accounts and charge a monthly maintenance fee.

$10 8% 0% 0% 5% 0% 16% 7% 8% 18% 11% 0% 10% 0% 2% 0% 15% 0% 12% 30% 9%

More than $10 7% 0% 0% 16% 0% 11% 7% 17% 0% 0% 0% 0% 28% 9% 0% 0% 7% 5% 15% 6%

**Insufficient data.

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Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-11 Noninterest-Bearing Checking: Charge a Per-Check Fee for Checks Written Above a Certain Number

N Yes 750 1% Less than $2M 6 0% $2M-$5M 37 0% $5M-$10M 83 4% $10M-$20M 95 0% $20M-$50M 127 0% $50M-$100M 124 2% $100M-$200M 110 3% $200M-$500M 93 2% $500M-$1B 39 5% $1B or more 36 3% By region New England 52 1% Middle Atlantic 81 2% East North Central 173 1% West North Central 85 5% South Atlantic 101 0% East South Central 50 1% West South Central 67 0% Mountain 48 0% Pacific 93 1% Note: Limited to credit unions that offer noninterest-bearing checking accounts. Overall By asset size

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No 99% 100% 100% 96% 100% 100% 98% 97% 98% 95% 97% 99% 98% 99% 95% 100% 99% 100% 100% 99%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-12 Noninterest-Bearing Checking: Charge a Dormant Account Fee N Yes 756 34% Less than $2M 6 17% $2M-$5M 37 27% $5M-$10M 84 30% $10M-$20M 95 33% $20M-$50M 126 27% $50M-$100M 126 39% $100M-$200M 111 45% $200M-$500M 97 47% $500M-$1B 40 40% $1B or more 34 38% By region New England 53 23% Middle Atlantic 82 33% East North Central 174 33% West North Central 87 28% South Atlantic 97 34% East South Central 50 53% West South Central 68 27% Mountain 53 39% Pacific 92 38% Note: Limited to credit unions that offer noninterest-bearing checking accounts. Overall By asset size

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No 66% 83% 73% 70% 67% 73% 61% 55% 53% 60% 62% 77% 67% 67% 72% 66% 47% 73% 61% 62%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-13 Noninterest-Bearing Checking: Dormant Account Fees Less than $2.01 N Median Maximum $2 $2 $4.99 Overall 265 $5 $50 9% 13% 12% By Less than $2M 1 ** ** 0% 0% 0% asset $2M-$5M 10 $5 $10 10% 20% 10% size $5M-$10M 25 $5 $10 12% 20% 4% $10M-$20M 29 $5 $6 14% 3% 28% $20M-$50M 33 $5 $20 6% 15% 9% $50M-$100M 48 $5 $50 8% 17% 13% $100M-$200M 49 $5 $10 4% 16% 12% $200M-$500M 43 $5 $25 9% 7% 5% $500M-$1B 14 $5 $15 14% 7% 14% $1B or more 13 $5 $10 8% 15% 15% By New England 14 $5 $5 0% 16% 4% region Middle Atlantic 29 $5 $10 6% 12% 10% East North Central 59 $5 $10 11% 19% 18% West North Central 25 $5 $15 14% 13% 14% South Atlantic 35 $5 $50 10% 10% 2% East South Central 25 $5 $20 7% 8% 3% West South Central 20 $5 $15 0% 12% 26% Mountain 24 $5 $10 14% 16% 17% Pacific 34 $5 $10 11% 7% 13% Note: Limited to credit unions that offer noninterest-bearing checking accounts and charge dormant account fees.

$5 52% 100% 40% 48% 52% 58% 40% 57% 58% 43% 54% 80% 50% 51% 43% 50% 61% 45% 50% 51%

More than $5 14% 0% 20% 16% 3% 12% 23% 10% 21% 21% 8% 0% 22% 2% 16% 27% 22% 17% 3% 18%

**Insufficient data.

Table 2-14 Noninterest-Bearing Checking: Offer Rewards Yes, no Yes, with fee a fee N No Overall 753 5% 0% 95% By Less than $2M 6 0% 0% 100% asset $2M-$5M 35 0% 0% 100% size $5M-$10M 82 4% 0% 96% $10M-$20M 93 1% 0% 99% $20M-$50M 127 3% 0% 97% $50M-$100M 124 4% 1% 95% $100M-$200M 112 8% 0% 92% $200M-$500M 98 12% 2% 86% $500M-$1B 40 18% 0% 83% $1B or more 36 17% 3% 81% By New England 53 0% 0% 100% region Middle Atlantic 81 4% 1% 96% East North Central 173 3% 0% 97% West North Central 84 4% 0% 96% South Atlantic 100 5% 0% 95% East South Central 49 4% 1% 94% West South Central 68 9% 2% 90% Mountain 52 8% 0% 92% Pacific 93 9% 0% 91% Note: Limited to credit unions that offer noninterest-bearing checking accounts.

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Results Tables: Chapter 2 - Checking

Table 2-15 Interest-Bearing Checking: Require Minimum Balance to Open Account N Yes 706 50% $2M-$5M 24 46% $5M-$10M 49 57% $10M-$20M 66 53% $20M-$50M 112 49% $50M-$100M 140 49% $100M-$200M 110 45% $200M-$500M 107 56% $500M-$1B 50 44% $1B or more 48 48% By region New England 31 45% Middle Atlantic 68 26% East North Central 142 44% West North Central 78 58% South Atlantic 103 41% East South Central 47 57% West South Central 83 77% Mountain 52 40% Pacific 102 58% Note: Limited to credit unions that offer interest-bearing checking accounts. Overall By asset size

No 50% 54% 43% 47% 51% 51% 55% 44% 56% 52% 55% 74% 56% 42% 59% 43% 23% 60% 42%

Table 2-16 Interest-Bearing Checking: Minimum Balance Required to Open Account Less than $26 $51 N Median Maximum $25 $50 $25 $49 $99 Overall 361 $50 $10,000 13% 26% 1% 14% 0% By $2M-$5M 12 $25 $1,500 17% 58% 0% 0% 0% asset $5M-$10M 29 $75 $2,000 17% 21% 0% 10% 3% size $10M-$20M 37 $50 $2,000 14% 32% 0% 16% 0% $20M-$50M 54 $100 $10,000 13% 19% 4% 9% 0% $50M-$100M 70 $50 $5,000 11% 24% 0% 20% 0% $100M-$200M 51 $100 $10,000 8% 22% 0% 16% 0% $200M-$500M 61 $89 $10,000 8% 20% 0% 21% 0% $500M-$1B 23 $25 $5,000 13% 48% 0% 13% 0% $1B or more 24 $25 $10,000 29% 29% 0% 4% 0% By New England 15 $42 $10,000 9% 39% 0% 11% 0% region Middle Atlantic 22 $31 $10,000 20% 31% 0% 14% 0% East North Central 66 $50 $10,000 18% 21% 2% 13% 0% West North Central 44 $100 $5,000 7% 20% 0% 15% 0% South Atlantic 41 $100 $10,000 5% 24% 0% 15% 0% East South Central 25 $71 $5,000 19% 25% 0% 6% 0% West South Central 66 $41 $2,500 10% 40% 0% 14% 2% Mountain 23 $100 $5,000 20% 14% 0% 4% 0% Pacific 59 $50 $10,000 13% 22% 3% 20% 0% Note: Limited to credit unions that offer interest-bearing checking accounts and require a minimum balance to open the account.

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$100 16% 0% 24% 14% 17% 13% 18% 25% 13% 8% 5% 0% 9% 16% 28% 17% 17% 18% 24%

$200 or more 30% 25% 24% 24% 39% 31% 37% 26% 13% 29% 35% 34% 37% 42% 28% 33% 17% 44% 17%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-17 Interest-Bearing Checking: Charge Monthly Maintenance Fee

N Yes No 728 7% 56% $2M-$5M 24 4% 63% $5M-$10M 50 8% 60% $10M-$20M 72 7% 63% $20M-$50M 114 7% 57% $50M-$100M 142 4% 63% $100M-$200M 115 9% 49% $200M-$500M 111 8% 48% $500M-$1B 52 8% 48% $1B or more 48 2% 40% By region New England 31 0% 59% Middle Atlantic 68 5% 76% East North Central 151 6% 64% West North Central 82 6% 53% South Atlantic 105 1% 67% East South Central 52 7% 61% West South Central 81 17% 36% Mountain 53 15% 44% Pacific 105 4% 44% Note: Limited to credit unions that offer interest-bearing checking accounts. Overall By asset size

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Only if below minimum balance 37% 33% 32% 31% 36% 33% 43% 44% 44% 58% 41% 19% 30% 41% 32% 32% 48% 41% 52%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-18 Interest-Bearing Checking: Minimum Balance Required to Avoid Monthly Maintenance Fee Less than More than N Median Maximum $500 $500 $500 Overall 266 $500 $25,000 38% 24% 39% By asset size $2M-$5M 8 $300 $1,500 63% 13% 25% $5M-$10M 15 $300 $2,500 53% 7% 40% $10M-$20M 22 $300 $1,500 64% 14% 23% $20M-$50M 37 $500 $2,500 46% 35% 19% $50M-$100M 43 $500 $5,000 42% 28% 30% $100M-$200M 46 $500 $25,000 24% 30% 46% $200M-$500M 45 $1,000 $10,000 18% 20% 62% $500M-$1B 23 $1,000 $10,000 4% 13% 83% $1B or more 27 $823 $20,000 7% 33% 59% By region New England 11 $500 $2,500 31% 49% 20% Middle Atlantic 15 $1,000 $10,000 29% 10% 61% East North Central 47 $500 $25,000 32% 23% 45% West North Central 32 $380 $20,000 55% 16% 29% South Atlantic 34 $489 $10,000 48% 16% 35% East South Central 15 $470 $2,500 48% 20% 31% West South Central 35 $500 $5,000 37% 31% 31% Mountain 19 $1,000 $5,000 16% 15% 68% Pacific 58 $500 $10,000 30% 32% 38% Note: Limited to credit unions that offer interest-bearing checking accounts and require a minimum balance to avoid a maintenance fee.

Table 2-19 Interest-Bearing Checking: Monthly Maintenance Fee Less than $5.01 N Median Maximum $5 $5 $9.99 Overall 310 $5.00 $50.00 27% 32% 26% By $2M-$5M 9 $3.00 $10.00 56% 11% 11% asset $5M-$10M 18 $5.00 $10.00 22% 50% 17% size $10M-$20M 24 $5.00 $25.00 46% 33% 13% $20M-$50M 44 $5.00 $25.00 32% 32% 23% $50M-$100M 49 $5.00 $10.00 29% 37% 24% $100M-$200M 57 $5.00 $50.00 26% 32% 23% $200M-$500M 56 $6.00 $10.00 13% 27% 46% $500M-$1B 25 $7.80 $20.00 8% 24% 32% $1B or more 28 $6.92 $12.00 7% 29% 46% By New England 11 $3.00 $10.00 71% 19% 5% region Middle Atlantic 19 $5.00 $10.00 40% 30% 12% East North Central 59 $5.00 $50.00 29% 30% 27% West North Central 36 $5.00 $25.00 36% 27% 12% South Atlantic 34 $5.00 $25.00 29% 32% 23% East South Central 18 $5.00 $50.00 32% 32% 29% West South Central 45 $5.00 $10.00 15% 42% 31% Mountain 29 $5.88 $12.00 24% 24% 34% Pacific 59 $5.00 $12.00 16% 35% 34% Note: Limited to credit unions that offer interest-bearing checking accounts and charge a monthly maintenance fee.

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$10 13% 22% 11% 4% 11% 10% 14% 14% 28% 14% 5% 18% 13% 16% 14% 4% 11% 16% 13%

More than $10 2% 0% 0% 4% 2% 0% 5% 0% 8% 4% 0% 0% 1% 9% 2% 4% 0% 2% 2%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-20 Interest-Bearing Checking: Charge a Per-Check Fee for Checks Written Above a Certain Number

N Yes 718 2% $2M-$5M 24 4% $5M-$10M 50 0% $10M-$20M 69 3% $20M-$50M 113 1% $50M-$100M 140 2% $100M-$200M 114 3% $200M-$500M 112 4% $500M-$1B 49 2% $1B or more 47 2% By region New England 32 0% Middle Atlantic 66 0% East North Central 148 3% West North Central 81 5% South Atlantic 103 1% East South Central 51 3% West South Central 81 2% Mountain 53 4% Pacific 103 1% Note: Limited to credit unions that offer interest-bearing checking accounts. Overall By asset size

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No 98% 96% 100% 97% 99% 98% 97% 96% 98% 98% 100% 100% 97% 95% 99% 97% 98% 96% 99%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-21 Interest-Bearing Checking: Charge a Dormant Account Fee N Yes 719 35% $2M-$5M 24 38% $5M-$10M 50 28% $10M-$20M 71 31% $20M-$50M 110 25% $50M-$100M 141 35% $100M-$200M 115 46% $200M-$500M 111 46% $500M-$1B 50 44% $1B or more 47 36% By region New England 32 32% Middle Atlantic 67 22% East North Central 150 35% West North Central 81 21% South Atlantic 102 41% East South Central 49 46% West South Central 81 29% Mountain 54 53% Pacific 103 40% Note: Limited to credit unions that offer interest-bearing checking accounts. Overall By asset size

No 65% 63% 72% 69% 75% 65% 54% 54% 56% 64% 68% 78% 65% 79% 59% 54% 71% 47% 60%

Table 2-22 Interest-Bearing Checking: Dormant Account Fees Less than $2.01 $2 $4.99 N Median Maximum $2 Overall 244 $5 $200 10% 14% 11% By asset $2M-$5M 8 $5 $35 13% 0% 25% size $5M-$10M 14 $5 $10 7% 7% 0% $10M-$20M 20 $4 $25 15% 15% 25% $20M-$50M 25 $5 $10 8% 28% 12% $50M-$100M 44 $5 $50 11% 16% 9% $100M-$200M 52 $5 $200 4% 13% 8% $200M-$500M 45 $5 $25 16% 7% 7% $500M-$1B 20 $5 $15 15% 10% 10% $1B or more 16 $5 $10 6% 13% 13% By region New England 10 $5 $5 19% 8% 6% Middle Atlantic 17 $5 $35 20% 10% 5% East North Central 46 $5 $30 12% 17% 14% West North Central 18 $4 $200 8% 21% 21% South Atlantic 41 $5 $50 10% 11% 2% East South Central 23 $5 $10 6% 7% 6% West South Central 23 $5 $15 4% 6% 22% Mountain 27 $5 $35 11% 22% 6% Pacific 39 $5 $10 10% 14% 18% Note: Limited to credit unions that offer interest-bearing checking accounts and charge dormant account fees.

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$5 52% 38% 79% 35% 48% 55% 60% 51% 50% 56% 67% 50% 49% 34% 57% 59% 61% 49% 49%

More than $5 12% 25% 7% 10% 4% 9% 15% 20% 15% 13% 0% 15% 8% 16% 20% 22% 7% 12% 7%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-23 Interest-Bearing Checking: Offer Rewards Yes, no Yes, with fee a fee N Overall 715 17% 1% By asset size $2M-$5M 22 9% 0% $5M-$10M 49 10% 0% $10M-$20M 67 4% 0% $20M-$50M 112 10% 0% $50M-$100M 140 19% 1% $100M-$200M 115 26% 3% $200M-$500M 113 33% 2% $500M-$1B 50 30% 2% $1B or more 47 28% 0% By region New England 32 10% 0% Middle Atlantic 67 7% 0% East North Central 150 16% 1% West North Central 79 10% 0% South Atlantic 104 19% 1% East South Central 50 16% 1% West South Central 79 16% 3% Mountain 52 27% 1% Pacific 102 26% 0% Note: Limited to credit unions that offer interest-bearing checking accounts.

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No 82% 91% 90% 96% 90% 79% 71% 65% 68% 72% 90% 93% 83% 90% 80% 83% 81% 72% 74%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-24 Money Market Checking: Require Minimum Balance to Open Account

N Yes 380 84% $2M-$5M 2 50% $5M-$10M 11 82% $10M-$20M 26 96% $20M-$50M 53 85% $50M-$100M 82 76% $100M-$200M 73 82% $200M-$500M 80 93% $500M-$1B 27 78% $1B or more 26 73% By region New England 21 76% Middle Atlantic 36 75% East North Central 81 80% West North Central 37 90% South Atlantic 58 79% East South Central 25 84% West South Central 43 96% Mountain 27 83% Pacific 52 91% Note: Limited to credit unions that offer money market checking accounts. Overall By asset size

No 16% 50% 18% 4% 15% 24% 18% 8% 22% 27% 24% 25% 20% 10% 21% 16% 4% 17% 9%

Table 2-25 Money Market Checking: Minimum Balance Required to Open Account Less than N Median Maximum $1,000 $1,500 $2,000 $1,000 Overall 309 $2,500 $10,000 14% 19% 3% 12% By asset $2M-$5M 1 ** ** 0% 0% 0% 0% size $5M-$10M 9 $2,500 $10,000 11% 11% 0% 0% $10M-$20M 24 $2,000 $10,000 8% 13% 13% 29% $20M-$50M 43 $2,500 $5,000 9% 23% 2% 9% $50M-$100M 63 $2,404 $10,000 19% 17% 2% 11% $100M-$200M 61 $2,500 $10,000 20% 18% 2% 5% $200M-$500M 69 $2,000 $10,000 14% 22% 3% 13% $500M-$1B 20 $2,000 $10,000 20% 20% 5% 15% $1B or more 19 $2,500 $5,000 5% 21% 0% 16% By region New England 16 $2,205 $4,000 41% 5% 0% 5% Middle Atlantic 28 $2,500 $10,000 16% 12% 0% 19% East North Central 63 $2,349 $10,000 9% 27% 0% 14% West North Central 30 $2,500 $10,000 5% 22% 9% 7% South Atlantic 46 $2,330 $10,000 14% 21% 4% 11% East South Central 20 $1,813 $5,000 21% 17% 13% 4% West South Central 41 $2,000 $7,500 9% 17% 2% 30% Mountain 20 $2,500 $10,000 8% 24% 0% 0% Pacific 45 $2,500 $10,000 21% 12% 5% 8% Note: Limited to credit unions that offer money market checking accounts and require a minimum balance to open the account.

$2,500 41% 100% 44% 33% 42% 41% 49% 33% 35% 53% 43% 35% 36% 43% 45% 40% 39% 48% 43%

More than $2,500 11% 0% 33% 4% 14% 10% 7% 14% 5% 5% 6% 19% 15% 14% 5% 4% 4% 20% 10%

**Insufficient data.

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Results Tables: Chapter 2 - Checking

Table 2-26 Money Market Checking: Charge Monthly Maintenance Fee

N Yes 386 0% $2M-$5M 2 0% $5M-$10M 11 0% $10M-$20M 26 0% $20M-$50M 53 0% $50M-$100M 83 0% $100M-$200M 76 1% $200M-$500M 82 1% $500M-$1B 27 0% $1B or more 26 0% By region New England 21 0% Middle Atlantic 36 0% East North Central 85 2% West North Central 38 0% South Atlantic 58 0% East South Central 26 0% West South Central 44 0% Mountain 27 0% Pacific 51 0% Note: Limited to credit unions that offer money market checking accounts. Overall By asset size

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No 59% 50% 64% 69% 57% 57% 61% 55% 59% 62% 67% 73% 65% 53% 51% 67% 53% 48% 58%

Only if below minimum balance 41% 50% 36% 31% 43% 43% 38% 44% 41% 38% 33% 27% 33% 47% 49% 33% 47% 52% 42%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-27 Money Market Checking: Minimum Balance Required to Avoid Monthly Maintenance Fee Less $1,001 More than than $2,499 $2,500 N Median Maximum $1,000 $2,500 $1,000 Overall 140 $2,500 $25,000 8% 20% 11% 48% 13% By $2M-$5M 1 ** ** 0% 0% 0% 100% 0% asset $5M-$10M 3 $2,500 $10,000 0% 0% 0% 67% 33% size $10M-$20M 8 $2,250 $2,500 13% 0% 38% 50% 0% $20M-$50M 20 $2,500 $10,000 5% 30% 5% 45% 15% $50M-$100M 31 $2,500 $25,000 6% 26% 6% 55% 6% $100M-$200M 23 $2,500 $25,000 9% 13% 13% 57% 9% $200M-$500M 34 $2,500 $25,000 3% 24% 12% 35% 26% $500M-$1B 11 $2,500 $20,000 27% 9% 0% 45% 18% $1B or more 9 $1,848 $2,500 11% 33% 22% 33% 0% By New England 4 $2,500 $2,500 0% 15% 0% 85% 0% region Middle Atlantic 11 $2,500 $25,000 15% 7% 0% 44% 35% East North Central 27 $2,337 $10,000 4% 36% 10% 41% 10% West North Central 16 $2,500 $25,000 0% 12% 23% 47% 18% South Atlantic 23 $2,500 $10,000 10% 27% 7% 50% 6% East South Central 8 $2,500 $5,000 0% 12% 11% 66% 12% West South Central 19 $2,500 $5,000 0% 18% 22% 56% 5% Mountain 10 $2,500 $25,000 0% 30% 0% 54% 16% Pacific 22 $2,500 $20,000 27% 7% 11% 33% 22% Note: Limited to credit unions that offer money market checking accounts and require a minimum balance to avoid a maintenance fee. **Insufficient data.

Table 2-28 Money Market Checking: Monthly Maintenance Fee Less $5.01 N Median Maximum $5 than $5 $9.99 Overall 137 $10.00 $25.00 6% 28% 11% By $2M-$5M 1 ** ** 0% 0% 0% asset $5M-$10M 3 $10.00 $10.00 0% 0% 33% size $10M-$20M 6 $12.50 $25.00 17% 0% 17% $20M-$50M 17 $10.00 $25.00 0% 47% 0% $50M-$100M 29 $8.38 $15.00 7% 34% 10% $100M-$200M 27 $9.77 $25.00 7% 26% 15% $200M-$500M 34 $9.50 $25.00 6% 29% 15% $500M-$1B 11 $10.00 $20.00 9% 9% 9% $1B or more 9 $10.00 $15.00 11% 11% 11% By New England 5 $13.94 $25.00 0% 40% 0% region Middle Atlantic 9 $10.00 $20.00 0% 21% 9% East North Central 30 $6.69 $25.00 3% 39% 18% West North Central 15 $14.33 $25.00 0% 20% 5% South Atlantic 20 $9.45 $25.00 13% 33% 4% East South Central 8 $10.00 $25.00 0% 23% 0% West South Central 20 $10.00 $15.00 8% 23% 8% Mountain 8 $9.57 $18.00 0% 27% 19% Pacific 22 $9.10 $20.00 15% 19% 19% Note: Limited to credit unions that offer money market checking accounts and charge a monthly maintenance fee.

$10 35% 0% 67% 17% 35% 41% 22% 32% 64% 44% 0% 58% 30% 24% 33% 56% 57% 46% 26%

More than $10 20% 100% 0% 50% 18% 7% 30% 18% 9% 22% 60% 12% 11% 50% 17% 22% 4% 9% 22%

**Insufficient data.

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Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-29 Money Market Checking: Charge a Per-Check Fee for Checks Written Above a Certain Number

N Yes No N Overall 382 25% 75% 90 By $2M-$5M 2 0% 100% 0 asset $5M-$10M 11 27% 73% 3 size $10M-$20M 22 27% 73% 5 $20M-$50M 53 30% 70% 14 $50M-$100M 84 20% 80% 16 $100M-$200M 76 26% 74% 20 $200M-$500M 81 25% 75% 20 $500M-$1B 27 22% 78% 5 $1B or more 26 27% 73% 7 By New England 21 31% 69% 7 region Middle Atlantic 36 30% 70% 11 East North Central 83 22% 78% 19 West North Central 38 28% 72% 7 South Atlantic 58 23% 77% 11 East South Central 25 28% 72% 6 West South Central 43 34% 66% 13 Mountain 27 26% 74% 7 Pacific 51 17% 83% 9 Note: Limited to credit unions that offer money market checking accounts.

Number of free checks allowed Median Maximum 3.00 30.00 ** ** 5.00 6.00 3.00 3.00 3.00 6.00 3.00 7.00 3.00 6.00 3.00 30.00 3.00 6.00 3.00 10.00 3.00 3.00 3.00 6.00 3.00 30.00 3.00 6.00 3.00 6.00 3.00 6.00 3.00 6.00 3.00 6.00 3.27 10.00

N 85 0 3 6 12 15 18 19 5 7 7 10 20 7 10 6 10 6 9

Per-check fee Median Maximum $10 $30 ** ** $5 $5 $25 $25 $7 $27 $6 $25 $14 $29 $9 $25 $10 $30 $10 $15 $20 $25 $11 $29 $5 $30 $17 $25 $10 $27 $8 $10 $9 $25 $10 $25 $6 $26

**Insufficient data.

Table 2-30 Money Market Checking: Charge a Dormant Account Fee N Yes 381 35% $2M-$5M 2 0% $5M-$10M 11 36% $10M-$20M 25 28% $20M-$50M 52 25% $50M-$100M 82 38% $100M-$200M 75 43% $200M-$500M 81 43% $500M-$1B 27 41% $1B or more 26 27% By region New England 21 20% Middle Atlantic 35 51% East North Central 84 31% West North Central 39 26% South Atlantic 56 39% East South Central 23 54% West South Central 44 30% Mountain 27 51% Pacific 52 26% Note: Limited to credit unions that offer money market checking accounts. Overall By asset size

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No 65% 100% 64% 72% 75% 62% 57% 57% 59% 73% 80% 49% 69% 74% 61% 46% 70% 49% 74%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-31 Money Market Checking: Dormant Account Fees Less than $2.01 $2 $4.99 N Median Maximum $2 Overall 132 $5 $200 14% 12% 14% By $5M-$10M 4 $5 $20 25% 0% 0% asset $10M-$20M 6 $3 $25 33% 0% 33% size $20M-$50M 13 $5 $15 8% 15% 23% $50M-$100M 29 $5 $50 14% 17% 17% $100M-$200M 31 $5 $200 6% 19% 10% $200M-$500M 33 $5 $25 15% 3% 6% $500M-$1B 9 $5 $10 22% 11% 0% $1B or more 7 $3 $5 14% 29% 29% By New England 5 $4 $5 0% 39% 0% region Middle Atlantic 16 $5 $50 0% 6% 22% East North Central 27 $5 $35 17% 10% 22% West North Central 12 $5 $200 8% 21% 14% South Atlantic 20 $5 $25 30% 14% 0% East South Central 12 $4 $5 13% 23% 13% West South Central 13 $5 $15 0% 13% 16% Mountain 13 $5 $25 18% 0% 12% Pacific 14 $5 $10 19% 7% 19% Note: Limited to credit unions that offer money market checking accounts and charge dormant account fees.

$5 44% 50% 0% 46% 41% 48% 55% 56% 29% 61% 44% 45% 28% 30% 51% 55% 58% 43%

More than $5 16% 25% 33% 8% 10% 16% 21% 11% 0% 0% 28% 6% 29% 26% 0% 16% 12% 12%

Table 2-32 Money Market Checking: Offer Rewards Yes, no Yes, with fee a fee N Overall 376 18% 0% By asset size $2M-$5M 2 0% 0% $5M-$10M 11 0% 0% $10M-$20M 23 9% 0% $20M-$50M 53 15% 0% $50M-$100M 77 18% 0% $100M-$200M 75 20% 1% $200M-$500M 82 26% 0% $500M-$1B 27 30% 0% $1B or more 26 23% 0% By region New England 21 4% 0% Middle Atlantic 36 13% 0% East North Central 84 14% 0% West North Central 37 13% 0% South Atlantic 57 16% 0% East South Central 24 40% 0% West South Central 42 28% 2% Mountain 25 28% 0% Pacific 50 18% 0% Note: Limited to credit unions that offer money market checking accounts.

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No 82% 100% 100% 91% 85% 82% 79% 74% 70% 77% 96% 87% 86% 87% 84% 60% 69% 72% 82%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-33 Business Checking: Require Minimum Balance to Open Account

N Yes 491 37% Less than $2M 2 0% $2M-$5M 15 20% $5M-$10M 35 34% $10M-$20M 46 41% $20M-$50M 76 34% $50M-$100M 88 36% $100M-$200M 75 35% $200M-$500M 83 47% $500M-$1B 35 49% $1B or more 36 44% By region New England 32 25% Middle Atlantic 53 18% East North Central 119 28% West North Central 60 39% South Atlantic 63 32% East South Central 26 61% West South Central 40 76% Mountain 38 27% Pacific 60 51% Note: Limited to credit unions that offer business checking accounts. Overall By asset size

No 63% 100% 80% 66% 59% 66% 64% 65% 53% 51% 56% 75% 82% 72% 61% 68% 39% 24% 73% 49%

Table 2-34 Business Checking: Minimum Balance Required to Open Account Less than N Median Maximum $25 $50 $51 - $99 $25 Overall 185 $50 $2,500 6% 28% 22% 1% By $2M-$5M 3 $25 $25 0% 100% 0% 0% asset $5M-$10M 11 $50 $100 18% 27% 18% 9% size $10M-$20M 19 $25 $2,500 11% 42% 26% 0% $20M-$50M 25 $50 $1,500 4% 20% 32% 0% $50M-$100M 31 $60 $1,500 3% 26% 23% 0% $100M-$200M 26 $100 $2,500 8% 19% 12% 0% $200M-$500M 37 $89 $2,500 3% 22% 24% 0% $500M-$1B 17 $90 $1,500 0% 29% 18% 0% $1B or more 16 $100 $1,000 6% 19% 6% 0% By New England 7 $40 $2,500 9% 38% 26% 0% region Middle Atlantic 9 $60 $100 0% 43% 0% 14% East North Central 34 $50 $300 9% 20% 31% 0% West North Central 23 $50 $700 5% 25% 31% 0% South Atlantic 22 $50 $1,500 7% 26% 29% 0% East South Central 15 $50 $1,000 10% 34% 10% 0% West South Central 32 $50 $2,500 0% 42% 18% 0% Mountain 12 $94 $100 8% 14% 23% 0% Pacific 31 $100 $2,500 8% 21% 16% 0% Note: Limited to credit unions that offer business checking accounts and require a minimum balance to open the account.

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$100 31% 0% 27% 5% 36% 32% 50% 35% 41% 50% 0% 43% 29% 33% 27% 40% 21% 55% 35%

$150 or more 12% 0% 0% 16% 8% 16% 12% 16% 12% 19% 26% 0% 11% 6% 11% 5% 19% 0% 20%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-35 Business Checking: Charge Monthly Maintenance Fee

N Yes 519 19% Less than $2M 2 0% $2M-$5M 15 7% $5M-$10M 35 11% $10M-$20M 49 18% $20M-$50M 83 18% $50M-$100M 91 18% $100M-$200M 84 39% $200M-$500M 86 20% $500M-$1B 36 22% $1B or more 38 11% By region New England 32 22% Middle Atlantic 56 9% East North Central 128 17% West North Central 63 19% South Atlantic 66 17% East South Central 28 20% West South Central 39 29% Mountain 41 26% Pacific 66 24% Note: Limited to credit unions that offer business checking accounts. Overall By asset size

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No 59% 100% 87% 63% 67% 64% 54% 36% 55% 50% 45% 57% 80% 62% 65% 66% 57% 33% 62% 33%

Only if below minimum balance 22% 0% 7% 26% 14% 18% 29% 25% 26% 28% 45% 21% 12% 21% 16% 17% 23% 38% 12% 44%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-36 Business Checking: Minimum Balance Required to Avoid Monthly Maintenance Fee Less than $1,001 $1,000 $2,499 N Median Maximum $1,000 $2,500 Overall 117 $592 $20,000 52% 17% 6% 13% By $2M-$5M 1 ** ** 0% 100% 0% 0% asset $5M-$10M 9 $500 $2,500 89% 0% 0% 11% size $10M-$20M 6 $250 $2,500 67% 17% 0% 17% $20M-$50M 14 $500 $5,000 71% 7% 7% 7% $50M-$100M 23 $1,000 $5,000 43% 22% 13% 13% $100M-$200M 20 $1,000 $20,000 45% 25% 5% 10% $200M-$500M 17 $1,000 $5,000 35% 24% 0% 24% $500M-$1B 10 $2,250 $10,000 30% 10% 10% 0% $1B or more 17 $2,500 $7,500 18% 18% 6% 29% By New England 6 $1,962 $5,000 50% 0% 0% 14% region Middle Atlantic 8 $1,874 $5,000 36% 12% 0% 43% East North Central 29 $788 $5,000 52% 25% 6% 8% West North Central 10 $300 $1,000 93% 7% 0% 0% South Atlantic 11 $152 $7,500 66% 15% 7% 0% East South Central 5 $824 $5,000 58% 0% 16% 11% West South Central 14 $924 $10,000 50% 6% 14% 16% Mountain 3 $2,064 $2,500 0% 42% 0% 58% Pacific 31 $1,000 $20,000 38% 25% 3% 14% Note: Limited to credit unions that offer business checking accounts and require a minimum balance to avoid a maintenance fee.

More than $2,500 13% 0% 0% 0% 7% 9% 15% 18% 50% 29% 36% 9% 9% 0% 12% 15% 15% 0% 20%

**Insufficient data.

Table 2-37 Business Checking: Monthly Maintenance Fee Less than $5.01 $5 $9.99 N Median Maximum $5 Overall 211 $8.00 $100.00 13% 25% 16% By $2M-$5M 2 $8.50 $10.00 0% 0% 50% asset $5M-$10M 11 $5.00 $10.00 36% 45% 0% size $10M-$20M 14 $6.75 $15.00 36% 7% 14% $20M-$50M 25 $6.00 $30.00 8% 40% 12% $50M-$100M 37 $10.00 $25.00 5% 22% 16% $100M-$200M 51 $8.44 $50.00 12% 22% 18% $200M-$500M 36 $10.00 $20.00 6% 22% 17% $500M-$1B 17 $7.90 $25.00 12% 24% 24% $1B or more 18 $10.00 $100.00 0% 11% 28% By New England 12 $7.77 $20.00 0% 44% 7% region Middle Atlantic 12 $7.70 $10.00 15% 22% 27% East North Central 51 $9.65 $50.00 8% 21% 20% West North Central 22 $5.00 $25.00 21% 34% 26% South Atlantic 21 $10.00 $30.00 4% 23% 8% East South Central 13 $8.73 $25.00 12% 25% 20% West South Central 22 $8.33 $100.00 20% 19% 13% Mountain 15 $8.60 $30.00 21% 21% 9% Pacific 43 $9.49 $20.00 14% 24% 11% Note: Limited to credit unions that offer business checking accounts and charge a monthly maintenance fee.

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$10 28% 50% 18% 29% 24% 32% 22% 39% 18% 39% 34% 36% 36% 9% 43% 24% 26% 16% 25%

More than $10 19% 0% 0% 14% 16% 24% 27% 17% 24% 22% 15% 0% 15% 9% 22% 19% 22% 32% 26%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-38 Business Checking: Charge a Per-Check Fee for Checks Written Above a Certain Number

N Yes No Overall 513 16% 84% By Less than $2M 2 0% 100% asset $2M-$5M 15 7% 93% size $5M-$10M 36 0% 100% $10M-$20M 48 0% 100% $20M-$50M 84 11% 89% $50M-$100M 91 14% 86% $100M-$200M 84 32% 68% $200M-$500M 85 28% 72% $500M-$1B 34 50% 50% $1B or more 34 56% 44% By New England 32 21% 79% region Middle Atlantic 54 14% 86% East North Central 129 24% 76% West North Central 64 16% 84% South Atlantic 63 6% 94% East South Central 27 6% 94% West South Central 40 13% 87% Mountain 40 16% 84% Pacific 64 20% 80% Note: Limited to credit unions that offer business checking accounts.

N 101 0 0 0 0 7 11 26 22 17 18 8 9 31 14 5 2 7 8 17

Number of free checks allowed Median Maximum 50.00 500.00 ** ** ** ** ** ** ** ** 50.00 250.00 79.79 500.00 50.00 250.00 50.00 500.00 58.66 250.00 100.00 200.00 30.85 100.00 116.72 200.00 75.00 500.00 30.00 250.00 141.27 250.00 43.70 50.00 60.10 300.00 54.25 250.00 98.18 500.00

N 103 0 0 0 0 7 12 25 23 17 19 8 11 33 13 5 2 6 8 17

Per-check fee Median Maximum $.20 $.75 ** ** ** ** ** ** ** ** $.15 $.50 $.14 $.75 $.20 $.50 $.15 $.35 $.20 $.35 $.25 $.30 $.20 $.35 $.25 $.50 $.15 $.35 $.10 $.30 $.23 $.25 $.25 $.25 $.25 $.30 $.25 $.50 $.15 $.75

**Insuffcient data.

Table 2-39 Business Checking: Charge a Dormant Account Fee N Yes 511 35% Less than $2M 2 0% $2M-$5M 15 13% $5M-$10M 35 31% $10M-$20M 49 39% $20M-$50M 82 30% $50M-$100M 92 39% $100M-$200M 84 42% $200M-$500M 84 39% $500M-$1B 35 43% $1B or more 33 33% By region New England 32 21% Middle Atlantic 55 30% East North Central 130 37% West North Central 63 26% South Atlantic 60 43% East South Central 27 62% West South Central 39 25% Mountain 42 44% Pacific 63 31% Note: Limited to credit unions that offer business checking accounts. Overall By asset size

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No 65% 100% 87% 69% 61% 70% 61% 58% 61% 57% 67% 79% 70% 63% 74% 57% 38% 75% 56% 69%

Credit Union Fees Survey

Results Tables: Chapter 2 - Checking

Table 2-40 Business Checking: Dormant Account Fees Less than $2.01 $2 $4.99 N Median Maximum $2 Overall 175 $5 $30 10% 14% 14% By $2M-$5M 2 $3 $3 0% 0% 100% asset $5M-$10M 10 $5 $10 0% 20% 0% size $10M-$20M 17 $3 $25 12% 12% 29% $20M-$50M 25 $5 $20 12% 16% 4% $50M-$100M 33 $3 $25 15% 21% 15% $100M-$200M 34 $5 $30 3% 15% 12% $200M-$500M 30 $5 $10 10% 3% 7% $500M-$1B 13 $5 $10 23% 8% 15% $1B or more 11 $5 $8 9% 9% 9% By New England 6 $5 $5 0% 25% 0% region Middle Atlantic 18 $5 $10 17% 13% 4% East North Central 44 $3 $30 14% 14% 25% West North Central 15 $5 $15 5% 5% 19% South Atlantic 27 $5 $25 11% 13% 6% East South Central 15 $5 $20 0% 5% 9% West South Central 12 $5 $10 8% 0% 29% Mountain 18 $5 $25 13% 29% 4% Pacific 20 $5 $10 9% 18% 9% Note: Limited to credit unions that offer business checking accounts and charge dormant account fees.

$5 46% 0% 60% 35% 48% 33% 53% 57% 38% 64% 75% 43% 43% 43% 42% 57% 55% 40% 41%

More than $5 17% 0% 20% 12% 20% 15% 18% 23% 15% 9% 0% 22% 3% 28% 28% 29% 7% 13% 24%

Table 2-41 Business Checking: Offer Rewards Yes, no N fee Overall 526 7% By asset size Less than $2M 2 0% $2M-$5M 16 6% $5M-$10M 36 3% $10M-$20M 50 2% $20M-$50M 85 4% $50M-$100M 93 6% $100M-$200M 86 14% $200M-$500M 85 18% $500M-$1B 37 5% $1B or more 36 8% By region New England 33 0% Middle Atlantic 60 2% East North Central 132 6% West North Central 65 8% South Atlantic 66 7% East South Central 28 9% West South Central 38 7% Mountain 41 13% Pacific 63 11% Note: Limited to credit unions that offer business checking accounts.

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Yes, with a fee 6% 0% 6% 6% 8% 5% 6% 6% 5% 11% 3% 9% 7% 4% 6% 9% 8% 4% 6% 3%

No 87% 100% 88% 92% 90% 92% 87% 80% 78% 84% 89% 91% 91% 90% 86% 84% 83% 89% 81% 86%

Credit Union Fees Survey

Results Tables: Chapter 3 - NSF and Other Checking Fees

Table 3-1 Charge Nonsufficient Funds (NSF) Fees Yes, based Yes, a fixed on a tiered N No fee fee schedule Overall 1,140 99% 1% 1% By asset Less than $2M 7 86% 0% 14% size $2M-$5M 63 100% 0% 0% $5M-$10M 128 98% 1% 1% $10M-$20M 151 98% 1% 1% $20M-$50M 194 99% 1% 0% $50M-$100M 205 100% 0% 0% $100M-$200M 157 99% 1% 0% $200M-$500M 128 98% 2% 0% $500M-$1B 55 100% 0% 0% $1B or more 52 98% 2% 0% By region* New England 69 98% 2% 0% Middle Atlantic 131 98% 2% 0% East North Central 259 99% 1% 0% West North Central 120 97% 2% 1% South Atlantic 161 97% 0% 3% East South Central 74 98% 2% 0% West South Central 114 99% 0% 1% Mountain 77 99% 1% 0% Pacific 135 99% 1% 0% *New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI. Note: Limited to credit unions that offer checking accounts.

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Credit Union Fees Survey

Results Tables: Chapter 3 - NSF and Other Checking Fees

Table 3-2 NSF Fee Less than $20 N Median Maximum Overall 1,124 $25 $40 12% By Less than $2M 6 $23 $40 33% asset $2M-$5M 63 $25 $35 13% size $5M-$10M 126 $25 $35 12% $10M-$20M 146 $23 $35 18% $20M-$50M 192 $25 $35 13% $50M-$100M 204 $25 $35 11% $100M-$200M 156 $25 $38 7% $200M-$500M 125 $25 $40 3% $500M-$1B 55 $25 $35 9% $1B or more 51 $25 $35 2% By New England 68 $25 $30 13% region Middle Atlantic 128 $25 $35 14% East North Central 258 $25 $40 11% West North Central 116 $22 $35 20% South Atlantic 159 $25 $38 5% East South Central 73 $25 $32 7% West South Central 113 $25 $35 6% Mountain 76 $25 $35 14% Pacific 133 $22 $35 22% Note: Limited to credit unions that offer checking accounts and charge an NSF fee.

$20 23% 17% 24% 31% 30% 27% 14% 17% 19% 4% 22% 25% 29% 24% 28% 13% 20% 26% 20% 26%

$21 $24.99 6% 0% 2% 4% 3% 6% 8% 9% 10% 7% 4% 7% 2% 5% 10% 4% 3% 7% 11% 5%

$25 36% 33% 46% 37% 34% 34% 41% 35% 33% 36% 35% 47% 37% 40% 30% 35% 29% 45% 31% 30%

More than $25 22% 17% 16% 17% 15% 20% 26% 32% 34% 44% 37% 8% 17% 21% 12% 44% 42% 17% 24% 17%

Table 3-3 Offer Automatic Overdraft Transfer Yes, charge a fee N Overall 1,153 57% By Less than $2M 7 29% asset $2M-$5M 64 52% size $5M-$10M 130 55% $10M-$20M 153 54% $20M-$50M 196 65% $50M-$100M 206 58% $100M-$200M 159 59% $200M-$500M 129 57% $500M-$1B 56 63% $1B or more 53 55% By New England 69 67% region Middle Atlantic 132 48% East North Central 261 66% West North Central 122 52% South Atlantic 163 49% East South Central 75 49% West South Central 116 73% Mountain 77 30% Pacific 138 64% Note: Limited to credit unions that offer checking accounts.

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Yes, do not charge a fee 36% 71% 31% 36% 37% 30% 37% 39% 40% 34% 42% 27% 40% 26% 41% 45% 49% 18% 68% 32%

No 7% 0% 17% 8% 9% 6% 5% 2% 3% 4% 4% 6% 12% 8% 7% 5% 3% 9% 2% 4%

Credit Union Fees Survey

Results Tables: Chapter 3 - NSF and Other Checking Fees

Table 3-4 Automatic Overdraft Transfer Fee $1 or $1.25 $2.50 $3.50 $5.25 less $2 $3 $4 $9 N Median Maximum $5 Overall 656 $3.00 $28.00 13% 21% 18% 4% 30% 3% By Less than $2M 2 $1.50 $2.00 50% 50% 0% 0% 0% 0% asset $2M-$5M 32 $5.00 $25.00 16% 19% 6% 0% 44% 6% size $5M-$10M 72 $5.00 $20.00 11% 19% 15% 3% 33% 4% $10M-$20M 81 $3.00 $15.00 10% 22% 19% 2% 31% 2% $20M-$50M 123 $3.00 $20.00 14% 20% 24% 4% 28% 2% $50M-$100M 116 $3.00 $21.00 16% 22% 16% 5% 27% 5% $100M-$200M 93 $3.00 $10.00 13% 27% 15% 5% 31% 2% $200M-$500M 74 $3.00 $15.00 12% 18% 26% 4% 30% 3% $500M-$1B 35 $4.00 $28.00 9% 23% 14% 14% 26% 6% $1B or more 28 $3.00 $5.00 14% 11% 36% 4% 36% 0% By New England 47 $3.70 $15.00 5% 22% 23% 3% 23% 9% region Middle Atlantic 61 $5.00 $10.00 12% 7% 16% 3% 44% 5% East North Central 177 $3.00 $28.00 12% 19% 22% 4% 33% 3% West North Central 63 $3.00 $10.00 9% 32% 22% 5% 25% 4% South Atlantic 80 $5.00 $25.00 14% 15% 11% 5% 39% 4% East South Central 36 $3.00 $15.00 17% 31% 8% 0% 28% 0% West South Central 84 $3.00 $21.00 17% 27% 18% 3% 22% 2% Mountain 21 $2.15 $20.00 12% 40% 21% 0% 9% 6% Pacific 87 $3.00 $20.00 20% 18% 19% 7% 30% 1% Note: Limited to credit unions that offer checking accounts and offer automatic overdraft transfer and charge a fee for this service.

$10 6% 0% 3% 7% 10% 4% 9% 6% 4% 6% 0% 9% 13% 5% 3% 6% 8% 5% 6% 4%

More than $10 3% 0% 6% 7% 4% 3% 2% 0% 4% 3% 0% 6% 0% 3% 0% 5% 9% 6% 6% 2%

Table 3-5 How Fee for Automatic Overdraft Transfer Is Assessed Per overdraft Per aggregate (item) covered daily transfer N Other Per transfer Overall 636 51% 41% 5% 3% By Less than $2M 1 100% 0% 0% 0% asset $2M-$5M 33 48% 39% 9% 3% size $5M-$10M 69 45% 45% 9% 1% $10M-$20M 76 42% 42% 7% 9% $20M-$50M 125 54% 42% 2% 2% $50M-$100M 113 64% 32% 4% 1% $100M-$200M 88 50% 41% 6% 3% $200M-$500M 68 50% 40% 7% 3% $500M-$1B 34 41% 50% 6% 3% $1B or more 29 45% 41% 7% 7% By New England 48 56% 35% 9% 1% region Middle Atlantic 62 49% 37% 10% 4% East North Central 169 53% 41% 4% 3% West North Central 62 40% 48% 6% 5% South Atlantic 77 56% 34% 5% 4% East South Central 32 49% 44% 4% 2% West South Central 82 48% 42% 6% 4% Mountain 20 63% 34% 3% 0% Pacific 84 47% 45% 4% 4% Note: Limited to credit unions that offer checking accounts and offer automatic overdraft transfer for a fee.

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Credit Union Fees Survey

Results Tables: Chapter 3 - NSF and Other Checking Fees

Table 3-6 Offer Overdraft Line-of-Credit Yes, charge a fee N Overall 1,150 17% By Less than $2M 7 0% asset $2M-$5M 64 6% size $5M-$10M 129 12% $10M-$20M 152 16% $20M-$50M 195 21% $50M-$100M 206 18% $100M-$200M 159 18% $200M-$500M 129 22% $500M-$1B 56 34% $1B or more 53 17% By New England 69 15% region Middle Atlantic 131 7% East North Central 261 23% West North Central 122 16% South Atlantic 162 11% East South Central 75 9% West South Central 116 18% Mountain 76 17% Pacific 138 26% Note: Limited to credit unions that offer checking accounts.

Yes, do not charge a fee 42% 29% 19% 32% 37% 41% 52% 59% 55% 46% 74% 43% 36% 34% 51% 46% 41% 33% 69% 41%

No 42% 71% 75% 57% 47% 38% 30% 23% 22% 20% 9% 41% 57% 42% 33% 43% 50% 49% 14% 33%

Table 3-7 Overdraft Line-of-Credit Fee Less than N Median Maximum $2 $2.50 $2 Overall 178 $5.00 $35.00 6% 19% 0% By $2M-$5M 4 $3.50 $5.00 0% 50% 0% asset $5M-$10M 13 $5.00 $25.00 0% 23% 0% size $10M-$20M 20 $3.50 $25.00 5% 30% 0% $20M-$50M 36 $5.00 $35.00 3% 11% 0% $50M-$100M 34 $5.00 $25.00 6% 12% 0% $100M-$200M 21 $4.22 $30.00 5% 33% 0% $200M-$500M 26 $3.50 $30.00 15% 8% 0% $500M-$1B 17 $4.20 $25.00 12% 18% 6% $1B or more 7 $4.42 $5.00 14% 14% 0% By New England 6 $4.43 $25.00 13% 0% 0% region Middle Atlantic 7 $4.11 $25.00 0% 10% 0% East North Central 62 $5.00 $30.00 1% 20% 0% West North Central 19 $2.80 $25.00 0% 48% 0% South Atlantic 19 $5.00 $25.00 4% 15% 0% East South Central 7 $1.94 $5.00 40% 38% 0% West South Central 20 $5.00 $35.00 6% 18% 4% Mountain 9 $3.00 $17.00 28% 14% 0% Pacific 29 $5.00 $30.00 5% 2% 0% Note: Limited to credit unions that offer checking accounts and offer an overdraft line-of-credit for a fee.

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$3 15% 0% 8% 15% 22% 15% 5% 27% 6% 14% 13% 39% 18% 15% 0% 13% 15% 28% 13%

$4 6% 0% 0% 5% 6% 6% 10% 8% 12% 0% 26% 0% 6% 0% 11% 0% 0% 0% 11%

$5 33% 50% 38% 25% 42% 24% 24% 31% 29% 57% 35% 30% 38% 18% 47% 10% 21% 8% 46%

More than $5 21% 0% 31% 20% 17% 38% 24% 12% 18% 0% 13% 21% 18% 19% 23% 0% 36% 22% 23%

Credit Union Fees Survey

Results Tables: Chapter 3 - NSF and Other Checking Fees

Table 3-8 How Fee for Overdraft Line-of-Credit Is Assessed Per Per overdraft aggregate N Interest rate Annually item daily transfer Overall 195 44% 34% 10% 2% By $2M-$5M 4 50% 50% 0% 0% asset $5M-$10M 14 36% 43% 7% 0% size $10M-$20M 24 38% 33% 8% 4% $20M-$50M 40 53% 33% 10% 0% $50M-$100M 34 50% 29% 6% 6% $100M-$200M 25 28% 28% 24% 0% $200M-$500M 27 63% 19% 7% 0% $500M-$1B 18 28% 56% 17% 0% $1B or more 9 33% 44% 22% 0% By New England 10 13% 26% 50% 0% region Middle Atlantic 9 54% 24% 6% 0% East North Central 65 51% 38% 7% 1% West North Central 20 24% 36% 6% 4% South Atlantic 16 66% 26% 0% 0% East South Central 8 39% 19% 21% 0% West South Central 21 56% 31% 7% 0% Mountain 12 44% 6% 28% 11% Pacific 34 37% 50% 4% 0% Note: Limited to credit unions that offer checking accounts and offer an overdraft line-of-credit for a fee.

Per transfer 1% 0% 0% 4% 0% 0% 4% 0% 0% 0% 0% 0% 0% 10% 0% 0% 0% 0% 0%

Other 9% 0% 14% 13% 5% 9% 16% 11% 0% 0% 12% 16% 2% 20% 9% 20% 6% 11% 9%

Table 3-9 Offer Automated Overdraft Protection Program Yes, charge a fee N Overall 1,153 47% By Less than $2M 7 14% asset $2M-$5M 64 22% size $5M-$10M 130 22% $10M-$20M 153 27% $20M-$50M 196 48% $50M-$100M 206 66% $100M-$200M 158 80% $200M-$500M 130 84% $500M-$1B 56 79% $1B or more 53 81% By New England 69 31% region Middle Atlantic 132 29% East North Central 261 47% West North Central 122 42% South Atlantic 162 50% East South Central 75 54% West South Central 116 61% Mountain 77 62% Pacific 139 51% Note: Limited to credit unions that offer checking accounts.

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Yes, do not charge a fee 5% 0% 5% 8% 8% 4% 2% 4% 2% 5% 8% 1% 3% 6% 7% 5% 7% 3% 4% 6%

No 48% 86% 73% 71% 65% 48% 32% 16% 14% 16% 11% 68% 68% 47% 51% 44% 39% 36% 35% 44%

Credit Union Fees Survey

Results Tables: Chapter 3 - NSF and Other Checking Fees

Table 3-10 Automated Overdraft Protection Program Fee Less than $20.01$20 $24.99 N Median Maximum $20 $25 Overall 625 $25.00 $38.00 10% 17% 8% 36% By Less than $2M 1 $20.00 $20.00 0% 100% 0% 0% asset $2M-$5M 13 $20.00 $30.00 46% 15% 0% 31% size $5M-$10M 28 $25.00 $35.00 18% 21% 0% 36% $10M-$20M 40 $25.00 $33.00 10% 20% 5% 35% $20M-$50M 92 $25.00 $35.00 8% 22% 10% 36% $50M-$100M 132 $25.00 $35.00 5% 10% 11% 39% $100M-$200M 124 $25.00 $38.00 6% 15% 10% 35% $200M-$500M 109 $25.00 $33.00 7% 14% 10% 34% $500M-$1B 43 $25.00 $30.00 9% 2% 7% 40% $1B or more 43 $25.00 $35.00 14% 16% 5% 33% By New England 29 $25.00 $30.00 18% 14% 3% 41% region Middle Atlantic 50 $25.00 $35.00 12% 13% 8% 37% East North Central 145 $25.00 $35.00 9% 19% 7% 36% West North Central 56 $25.00 $35.00 6% 22% 20% 37% South Atlantic 89 $26.58 $38.00 2% 14% 2% 31% East South Central 44 $25.44 $32.00 6% 17% 4% 24% West South Central 80 $25.00 $35.00 9% 20% 12% 39% Mountain 54 $25.00 $35.00 16% 13% 12% 30% Pacific 78 $25.00 $30.00 19% 10% 8% 45% Note: Limited to credit unions that offer checking accounts and offer an automated overdraft protection program for a fee.

$25.01$29.99 15% 0% 0% 4% 8% 15% 14% 15% 19% 33% 21% 17% 7% 15% 4% 22% 32% 8% 17% 10%

$30 12% 0% 8% 18% 20% 5% 15% 15% 12% 9% 7% 6% 16% 12% 7% 21% 16% 8% 9% 9%

More than $30 3% 0% 0% 4% 3% 4% 5% 2% 4% 0% 5% 0% 7% 2% 4% 8% 2% 5% 2% 0%

Table 3-11 How Fee for Automated Overdraft Protection Program Is Assessed Per overdraft Per aggregate item daily transfer N Other Overall 620 94% 4% 2% By Less than $2M 1 0% 100% 0% asset $2M-$5M 13 77% 15% 8% size $5M-$10M 28 96% 0% 4% $10M-$20M 40 98% 3% 0% $20M-$50M 90 93% 3% 3% $50M-$100M 130 97% 1% 2% $100M-$200M 123 97% 2% 2% $200M-$500M 108 96% 2% 2% $500M-$1B 44 91% 7% 2% $1B or more 43 98% 2% 0% By New England 29 100% 0% 0% region Middle Atlantic 52 90% 5% 5% East North Central 145 98% 2% 1% West North Central 57 93% 3% 5% South Atlantic 88 92% 7% 2% East South Central 45 96% 4% 0% West South Central 78 95% 2% 3% Mountain 49 97% 3% 0% Pacific 77 87% 7% 6% Note: Limited to credit unions that offer checking accounts and offer an automated overdraft protection program for a fee.

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Credit Union Fees Survey

Results Tables: Chapter 3 - NSF and Other Checking Fees

Table 3-12 Charge Returned Deposit Item Fee

Overall By asset size

By region

By offer checking accounts

By asset size

Less than $2M $2M-$5M $5M-$10M $10M-$20M $20M-$50M $50M-$100M $100M-$200M $200M-$500M $500M-$1B $1B or more

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N 1,129 6 61 127 149 193 203 155 128 55 52 68 131 255 119 160 73 112 76 135 1,129 6 61 127 149 193 203 155 128 55 52

Yes 89% 67% 84% 90% 88% 90% 92% 90% 91% 84% 94% 92% 92% 88% 88% 92% 81% 84% 83% 93% 89% 67% 84% 90% 88% 90% 92% 90% 91% 84% 94%

No 11% 33% 16% 10% 12% 10% 8% 10% 9% 16% 6% 8% 8% 12% 12% 8% 19% 16% 17% 7% 11% 33% 16% 10% 12% 10% 8% 10% 9% 16% 6%

Credit Union Fees Survey

Results Tables: Chapter 3 - NSF and Other Checking Fees

Table 3-13 Returned Deposit Item Fee

Overall By asset size

By region

By offer checking accounts

By asset size

Less than $2M $2M-$5M $5M-$10M $10M-$20M $20M-$50M $50M-$100M $100M-$200M $200M-$500M $500M-$1B $1B or more Note: Limited to credit unions that charge a returned deposit item fee.

N 991 4 51 108 130 169 181 138 116 46 48 61 118 224 105 144 57 95 64 123 991 4 51 108 130 169 181 138 116 46 48

Median $15.00 $22.50 $20.00 $20.00 $18.50 $15.00 $15.00 $15.00 $15.00 $15.00 $10.00 $15.00 $20.00 $20.00 $10.00 $20.00 $15.00 $15.00 $10.00 $15.00 $15.00 $22.50 $20.00 $20.00 $18.50 $15.00 $15.00 $15.00 $15.00 $15.00 $10.00

Maximum $38.00 $30.00 $35.00 $35.00 $35.00 $35.00 $35.00 $38.00 $35.00 $30.00 $28.00 $27.00 $35.00 $35.00 $30.00 $38.00 $32.00 $30.00 $35.00 $30.00 $38.00 $30.00 $35.00 $35.00 $35.00 $35.00 $35.00 $38.00 $35.00 $30.00 $28.00

Less than $1 4% 0% 0% 2% 5% 5% 7% 3% 7% 4% 0% 7% 0% 2% 7% 1% 5% 10% 11% 3% 4% 0% 0% 2% 5% 5% 7% 3% 7% 4% 0%

$5 13% 0% 4% 13% 11% 14% 15% 20% 16% 11% 29% 16% 6% 13% 21% 9% 13% 18% 28% 8% 13% 0% 4% 13% 11% 14% 15% 20% 16% 11% 29%

$5.01$9.99 3% 0% 0% 1% 5% 4% 3% 1% 4% 4% 10% 3% 3% 5% 2% 3% 0% 5% 1% 2% 3% 0% 0% 1% 5% 4% 3% 1% 4% 4% 10%

$10 19% 0% 22% 16% 17% 21% 20% 21% 16% 20% 19% 18% 20% 17% 22% 17% 14% 14% 22% 24% 19% 0% 22% 16% 17% 21% 20% 21% 16% 20% 19%

$10.01$14.99 1% 0% 0% 1% 1% 2% 1% 1% 2% 4% 6% 0% 3% 0% 0% 2% 4% 1% 0% 3% 1% 0% 0% 1% 1% 2% 1% 1% 2% 4% 6%

(Continued)

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Credit Union Fees Survey

Results Tables: Chapter 3 - NSF and Other Checking Fees

Table 3-13 Returned Deposit Item Fee (Continued)

Overall By asset size

By region

By offer checking accounts

By asset size

Less than $2M $2M-$5M $5M-$10M $10M-$20M $20M-$50M $50M-$100M $100M-$200M $200M-$500M $500M-$1B $1B or more Note: Limited to credit unions that charge a returned deposit item fee.

N 991 4 51 108 130 169 181 138 116 46 48 61 118 224 105 144 57 95 64 123 991 4 51 108 130 169 181 138 116 46 48

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$15 11% 25% 12% 12% 10% 11% 10% 5% 13% 17% 13% 17% 9% 10% 13% 11% 17% 8% 2% 13% 11% 25% 12% 12% 10% 11% 10% 5% 13% 17% 13%

$15.01 $19.99 2% 0% 0% 2% 3% 2% 1% 2% 2% 2% 0% 2% 2% 1% 1% 1% 1% 1% 4% 5% 2% 0% 0% 2% 3% 2% 1% 2% 2% 2% 0%

$20 15% 25% 18% 25% 17% 13% 12% 13% 9% 7% 13% 17% 22% 14% 16% 10% 12% 15% 6% 23% 15% 25% 18% 25% 17% 13% 12% 13% 9% 7% 13%

$21 $25 21% 25% 35% 21% 23% 17% 22% 20% 15% 22% 8% 18% 24% 27% 15% 24% 12% 23% 15% 16% 21% 25% 35% 21% 23% 17% 22% 20% 15% 22% 8%

More than $25 10% 25% 10% 7% 9% 10% 10% 14% 16% 9% 2% 1% 12% 11% 2% 22% 22% 6% 11% 4% 10% 25% 10% 7% 9% 10% 10% 14% 16% 9% 2%

Credit Union Fees Survey

Results Tables: Chapter 3 - NSF and Other Checking Fees

Table 3-14 Charge Check Stop-Payment Fee

Overall By asset size

By region

N 1,138 6 64 128 151 194 203 157 128 55 52 69 132 257 120 161 74 113 77 135

Yes 98% 100% 92% 98% 97% 100% 100% 99% 99% 98% 96% 97% 97% 98% 98% 99% 97% 99% 99% 99%

No 2% 0% 8% 2% 3% 0% 0% 1% 1% 2% 4% 3% 3% 2% 2% 1% 3% 1% 1% 1%

Table 3-15 Check Stop-Payment Fee Less than N Median Maximum $10 Overall 1,100 $16.32 $39.00 12% By Less than $2M 6 $15.00 $30.00 17% asset $2M-$5M 57 $15.00 $35.00 9% size $5M-$10M 121 $15.00 $35.00 12% $10M-$20M 145 $15.00 $35.00 18% $20M-$50M 189 $15.00 $35.00 17% $50M-$100M 196 $20.00 $35.00 6% $100M-$200M 155 $20.00 $32.00 7% $200M-$500M 127 $20.00 $39.00 4% $500M-$1B 54 $21.69 $30.00 2% $1B or more 50 $20.00 $30.00 0% By New England 64 $15.00 $30.00 10% region Middle Atlantic 124 $10.00 $35.00 23% East North Central 250 $20.00 $35.00 9% West North Central 117 $15.00 $31.00 14% South Atlantic 156 $20.00 $35.00 10% East South Central 70 $20.00 $32.00 9% West South Central 111 $20.00 $30.00 2% Mountain 76 $15.00 $39.00 13% Pacific 132 $15.00 $30.00 13% Note: Limited to credit unions that offer a checking account and charge a check stop-payment fee.

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$10 18% 33% 21% 22% 22% 18% 11% 14% 12% 15% 6% 16% 29% 15% 18% 17% 9% 5% 23% 26%

$10.01$14.99 2% 0% 5% 2% 2% 2% 2% 1% 2% 4% 4% 3% 3% 2% 3% 0% 2% 1% 4% 4%

$15 18% 0% 23% 19% 21% 15% 21% 18% 21% 9% 18% 34% 11% 18% 19% 16% 12% 14% 16% 29%

$15.01$19.99 2% 0% 5% 1% 1% 1% 3% 1% 0% 2% 2% 2% 1% 2% 1% 0% 2% 1% 5% 3%

$20 17% 33% 18% 19% 14% 16% 13% 15% 20% 19% 28% 17% 16% 17% 26% 12% 19% 28% 11% 8%

More than $20 32% 17% 19% 26% 21% 31% 43% 43% 42% 50% 42% 17% 17% 38% 19% 45% 46% 48% 28% 19%

Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-1 Offer ATM or Check Cards

Overall By asset size

By region*

By offer checking account

N 1,338 54 133 178 165 207 206 158 129 56 52 79 163 298 135 189 102 139 84 149 1,154 184

Yes 69% 6% 37% 64% 90% 93% 100% 99% 100% 100% 100% 60% 58% 70% 73% 71% 60% 69% 78% 83% 93% 1%

No 31% 94% 63% 36% 10% 7% 0% 1% 0% 0% 0% 40% 42% 30% 27% 29% 40% 31% 22% 17% 7% 99%

*New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI.

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Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-2 Charge One-Time Issuance Fee for ATM or Check Card N 1,092 Less than $2M 3 $2M-$5M 48 $5M-$10M 112 $10M-$20M 147 $20M-$50M 190 $50M-$100M 204 $100M-$200M 152 $200M-$500M 129 $500M-$1B 55 $1B or more 52 By region New England 60 Middle Atlantic 121 East North Central 244 West North Central 115 South Atlantic 158 East South Central 75 West South Central 112 Mountain 75 Pacific 132 Note: Limited to credit unions that offer ATM or check cards. Overall By asset size

Yes 5% 0% 8% 10% 6% 7% 4% 1% 1% 0% 0% 13% 3% 5% 8% 2% 6% 12% 5% 2%

No 95% 100% 92% 90% 94% 93% 96% 99% 99% 100% 100% 87% 97% 95% 92% 98% 94% 88% 95% 98%

Table 4-3 One-Time Issuance Fee for ATM or Check Card N Median Maximum $1 - $4 45 $5.00 $15.00 16% $2M-$5M 4 $5.00 $5.00 0% $5M-$10M 11 $7.00 $15.00 18% $10M-$20M 9 $5.00 $15.00 11% $20M-$50M 10 $5.00 $15.00 20% $50M-$100M 8 $5.00 $10.00 38% $100M-$200M 2 $5.00 $5.00 0% $200M-$500M 1 ** ** 0% By New England 6 $5.00 $10.00 0% region Middle Atlantic 3 $10.96 $15.00 39% East North Central 9 $5.00 $10.00 17% West North Central 7 $5.13 $10.00 10% South Atlantic 3 $5.00 $5.00 21% East South Central 3 $5.00 $10.00 32% West South Central 10 $5.00 $15.00 23% Mountain 3 $7.53 $15.00 0% Pacific 1 $5.00 $5.00 0% By card Combined debit/ATM card 37 $5.00 $15.00 17% type Debit only 5 $7.00 $15.00 0% ATM only 3 $5.00 $5.00 31% Note: Limited to credit unions that offer ATM or check cards with a one-time issuance fee. Overall By asset size

$5 58% 100% 27% 67% 70% 25% 100% 100% 83% 0% 60% 47% 79% 37% 58% 59% 100% 59% 40% 69%

$6 or more 26% 0% 55% 22% 10% 38% 0% 0% 17% 61% 23% 43% 0% 31% 18% 41% 0% 23% 60% 0%

**Insufficient data.

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Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-4 Charge Replacement-Card Fee for ATM or Check Card N 1,099 Less than $2M 3 $2M-$5M 49 $5M-$10M 113 $10M-$20M 147 $20M-$50M 192 $50M-$100M 203 $100M-$200M 155 $200M-$500M 129 $500M-$1B 56 $1B or more 52 By region New England 61 Middle Atlantic 122 East North Central 246 West North Central 115 South Atlantic 159 East South Central 75 West South Central 112 Mountain 75 Pacific 134 By card Combined debit/ATM card 996 type Debit only 73 ATM only 30 Note: Limited to credit unions that offer ATM or check cards. Overall By asset size

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Yes 83% 33% 73% 82% 83% 86% 86% 86% 87% 80% 67% 84% 85% 86% 80% 83% 80% 85% 74% 83% 83% 80% 81%

No 17% 67% 27% 18% 17% 14% 14% 14% 13% 20% 33% 16% 15% 14% 20% 17% 20% 15% 26% 17% 17% 20% 19%

Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-5 Replacement-Card Fee for ATM or Check Card

N Median Maximum Overall 852 $5.00 $50.00 By Less than $2M 1 ** ** asset $2M-$5M 35 $5.00 $20.00 size $5M-$10M 87 $5.00 $35.00 $10M-$20M 114 $5.00 $25.00 $20M-$50M 150 $5.00 $35.00 $50M-$100M 157 $5.00 $25.00 $100M-$200M 129 $5.00 $50.00 $200M-$500M 105 $5.00 $20.00 $500M-$1B 43 $5.00 $15.00 $1B or more 31 $5.00 $20.00 By New England 50 $5.00 $15.00 region Middle Atlantic 101 $5.00 $50.00 East North Central 198 $5.00 $35.00 West North Central 87 $5.00 $20.00 South Atlantic 123 $5.00 $25.00 East South Central 55 $5.00 $25.00 West South Central 84 $5.00 $35.00 Mountain 54 $5.48 $20.00 Pacific 100 $5.00 $25.00 By card Combined debit/ATM card 772 $5.00 $50.00 type Debit only 57 $5.00 $25.00 ATM only 23 $5.00 $15.00 Note: Limited to credit unions that offer ATM or check cards with a replacement fee. **Insufficient data.

Less than $5 8% 0% 0% 5% 6% 9% 6% 9% 13% 19% 13% 6% 6% 6% 6% 7% 9% 15% 8% 8% 8% 7% 5%

$5 58% 100% 71% 54% 53% 61% 55% 62% 50% 58% 61% 46% 60% 64% 63% 56% 48% 64% 43% 53% 58% 50% 71%

$6 - $9 5% 0% 9% 3% 4% 7% 4% 5% 5% 2% 16% 7% 2% 4% 6% 6% 7% 4% 5% 9% 5% 6% 8%

$10 22% 0% 9% 24% 22% 21% 29% 20% 29% 19% 6% 39% 21% 22% 17% 25% 24% 5% 33% 23% 22% 29% 12%

$12 $15 5% 0% 9% 6% 11% 2% 4% 2% 3% 2% 0% 3% 6% 4% 7% 3% 6% 7% 8% 4% 5% 4% 4%

$20 or more 3% 0% 3% 8% 4% 1% 1% 2% 1% 0% 3% 0% 5% 1% 1% 3% 5% 6% 3% 4% 3% 4% 0%

Table 4-6 Charge Annual Fee for ATM or Check Card N Yes 1,098 3% Less than $2M 3 0% $2M-$5M 49 6% $5M-$10M 114 4% $10M-$20M 148 5% $20M-$50M 191 2% $50M-$100M 202 1% $100M-$200M 155 2% $200M-$500M 129 2% $500M-$1B 56 0% $1B or more 51 0% By New England 61 0% region Middle Atlantic 123 6% East North Central 245 1% West North Central 115 5% South Atlantic 159 3% East South Central 75 1% West South Central 112 1% Mountain 75 8% Pacific 133 3% By card Combined debit/ATM card 995 3% type Debit only 73 3% ATM only 30 0% Note: Limited to credit unions that offer ATM or check cards. Overall By asset size

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No 97% 100% 94% 96% 95% 98% 99% 98% 98% 100% 100% 100% 94% 99% 95% 97% 99% 99% 92% 97% 97% 97% 100%

Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-7 Annual Fee for ATM or Check Card N Median Maximum 25 $12.00 $36.00 $2M-$5M 3 $12.00 $20.00 $5M-$10M 4 $13.50 $36.00 $10M-$20M 7 $10.00 $12.00 $20M-$50M 3 $10.00 $10.00 $50M-$100M 3 $20.36 $24.00 $100M-$200M 3 $10.79 $12.00 $200M-$500M 2 $11.32 $12.00 By Middle Atlantic 6 $14.18 $36.00 region East North Central 3 $10.00 $12.00 West North Central 4 $12.00 $15.00 South Atlantic 3 $5.82 $10.00 East South Central 1 $24.00 $24.00 West South Central 1 $10.00 $10.00 Mountain 4 $11.11 $12.00 Pacific 3 $10.00 $12.00 By card Combined debit/ATM card 23 $12.00 $36.00 type Debit only 2 $12.35 $15.00 Note: Limited to credit unions that offer ATM or check cards and charge an annual fee. Overall By asset size

$5 17% 0% 0% 29% 0% 33% 33% 50% 0% 24% 25% 62% 0% 0% 0% 24% 18% 0%

$9 - $10 26% 0% 0% 29% 100% 0% 33% 0% 0% 51% 0% 38% 0% 100% 49% 52% 23% 51%

$12 or more 57% 100% 100% 43% 0% 67% 33% 50% 100% 24% 75% 0% 100% 0% 51% 24% 58% 49%

Table 4-8 Charge Per-Transaction Fee for Using Non-Owned ATMs N Yes 1,084 52% Less than $2M 3 67% $2M-$5M 47 38% $5M-$10M 109 50% $10M-$20M 144 41% $20M-$50M 190 43% $50M-$100M 203 58% $100M-$200M 153 65% $200M-$500M 128 68% $500M-$1B 56 86% $1B or more 51 78% By New England 60 61% region Middle Atlantic 122 44% East North Central 242 62% West North Central 114 56% South Atlantic 154 48% East South Central 73 40% West South Central 110 53% Mountain 75 48% Pacific 134 44% Note: Limited to credit unions that offer ATM or check cards. Overall By asset size

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No 48% 33% 62% 50% 59% 57% 42% 35% 32% 14% 22% 39% 56% 38% 44% 52% 60% 47% 52% 56%

Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-9 Per-Transaction Fee for Using Non-Owned ATMs $0.40 $0.70 $0.60 $0.95 N Median Maximum $1.00 Overall 570 $1.00 $50.00 6% 8% 56% By asset size Less than $2M 1 ** ** 0% 0% 0% $2M-$5M 17 $1.00 $2.50 6% 0% 65% $5M-$10M 50 $1.00 $2.00 6% 8% 62% $10M-$20M 58 $1.00 $50.00 9% 4% 49% $20M-$50M 75 $1.00 $2.15 1% 12% 65% $50M-$100M 109 $1.00 $3.00 7% 12% 56% $100M-$200M 93 $1.00 $2.00 8% 8% 53% $200M-$500M 83 $1.00 $2.50 6% 10% 54% $500M-$1B 46 $1.00 $2.00 13% 9% 43% $1B or more 38 $1.00 $1.75 5% 8% 61% By region New England 35 $1.00 $2.00 2% 6% 62% Middle Atlantic 62 $1.00 $2.00 1% 26% 57% East North Central 146 $1.00 $2.50 12% 4% 51% West North Central 64 $1.00 $3.00 8% 4% 53% South Atlantic 80 $1.00 $2.50 3% 10% 57% East South Central 31 $1.00 $2.00 3% 10% 66% West South Central 57 $1.00 $50.00 3% 7% 70% Mountain 36 $1.00 $2.50 7% 8% 47% Pacific 59 $1.00 $2.00 6% 7% 56% By number of free 1-3 35 $1.00 $2.50 8% 4% 52% transactions on 4 57 $1.00 $3.00 6% 5% 64% non-owned ATMs 5 48 $1.00 $2.00 9% 14% 56% 6 36 $1.00 $2.00 13% 24% 46% 7-9 29 $1.00 $2.00 3% 5% 72% 10 or more 21 $1.00 $2.00 4% 11% 56% Note: Limited to credit unions that offer an ATM or check card program and charge a per-transaction fee on non-owned ATMs. **Insufficient data.

$1.25 $1.50 18% 100% 12% 18% 25% 11% 14% 17% 17% 24% 24% 19% 11% 22% 14% 16% 17% 11% 22% 24% 16% 14% 14% 7% 15% 25%

$1.75 or more 11% 0% 18% 6% 14% 11% 11% 15% 13% 11% 3% 10% 5% 10% 21% 14% 5% 10% 17% 8% 20% 11% 7% 9% 5% 4%

Table 4-10 Allow Free Transactions Before Assessing Fee for Use of Non-Owned ATMs N Yes No 285 83% 17% Less than $2M 2 100% 0% $2M-$5M 7 86% 14% $5M-$10M 23 91% 9% $10M-$20M 26 77% 23% $20M-$50M 50 82% 18% $50M-$100M 53 87% 13% $100M-$200M 56 84% 16% $200M-$500M 42 69% 31% $500M-$1B 15 80% 20% $1B or more 11 91% 9% By region New England 18 84% 16% Middle Atlantic 41 98% 2% East North Central 85 88% 12% West North Central 39 86% 14% South Atlantic 37 84% 16% East South Central 13 71% 29% West South Central 14 42% 58% Mountain 15 78% 22% Pacific 23 62% 38% Note: Limited to credit unions that offer ATM or check cards and charge a per-transaction fee on non-owned ATMs. Overall By asset size

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Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-11 Number of Free Transactions Allowed Before Charging for Using Non-Owned ATMs

N Median Maximum 1-3 4 Overall 286 4.0 20.0 16% 27% By asset size Less than $2M 2 7.0 10.0 0% 50% $2M-$5M 7 3.0 10.0 50% 33% $5M-$10M 23 4.0 10.0 14% 38% $10M-$20M 26 4.0 12.0 15% 25% $20M-$50M 50 4.0 15.0 15% 29% $50M-$100M 53 4.8 10.0 17% 24% $100M-$200M 57 5.0 10.0 13% 15% $200M-$500M 42 4.0 10.0 14% 24% $500M-$1B 15 4.8 12.0 17% 17% $1B or more 11 5.7 20.0 20% 20% By region New England 18 4.0 10.0 10% 48% Middle Atlantic 41 6.0 10.0 5% 19% East North Central 85 4.0 12.0 21% 27% West North Central 39 5.0 12.0 11% 22% South Atlantic 37 4.0 12.0 16% 44% East South Central 13 5.0 10.0 8% 8% West South Central 14 .0 4.0 62% 38% Mountain 15 4.4 10.0 25% 12% Pacific 24 4.0 20.0 15% 25% By per-transaction $0.40-$0.60 21 4.9 10.0 18% 22% fee on non-owned $0.70-$0.95 24 5.0 10.0 6% 14% ATMs $1 158 4.0 20.0 14% 31% $1.25-$1.50 40 4.0 12.0 18% 27% $1.75 or more 31 4.0 12.0 33% 32% Note: Limited to credit unions that offer ATM or check cards and charge a per-transaction fee on non-owned ATMs.

5 20% 0% 0% 38% 15% 12% 24% 25% 28% 25% 10% 19% 18% 13% 29% 18% 25% 0% 35% 34% 25% 28% 19% 20% 13%

6 13% 0% 0% 0% 15% 15% 13% 31% 14% 8% 10% 20% 21% 13% 18% 5% 16% 0% 0% 8% 26% 36% 11% 7% 13%

7-9 12% 0% 0% 0% 15% 22% 15% 6% 7% 25% 20% 0% 24% 13% 8% 7% 34% 0% 12% 5% 5% 6% 16% 14% 7%

10 or more 12% 50% 17% 10% 15% 7% 7% 10% 14% 8% 20% 4% 14% 13% 12% 10% 8% 0% 17% 13% 4% 10% 8% 15% 3%

Table 4-12 Charge Per-Transaction Fee for Using CU's Own ATMs N Yes 861 8% Less than $2M 1 100% $2M-$5M 15 0% $5M-$10M 55 5% $10M-$20M 89 10% $20M-$50M 146 11% $50M-$100M 187 8% $100M-$200M 146 6% $200M-$500M 121 7% $500M-$1B 52 2% $1B or more 49 2% By region New England 51 3% Middle Atlantic 91 15% East North Central 192 12% West North Central 85 10% South Atlantic 126 8% East South Central 62 10% West South Central 87 3% Mountain 59 6% Pacific 108 2% Note: Limited to credit unions that offer ATM or check cards. Overall By asset size

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No 92% 0% 100% 95% 90% 89% 92% 94% 93% 98% 98% 97% 85% 88% 90% 92% 90% 97% 94% 98%

Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-13 Per-Transaction Fee for Using Owned ATMs $0.50 $0.75 N Median Maximum $1 Overall 60 $1.00 $10.00 18% 50% By asset size Less than $2M 1 $1.50 $1.50 0% 0% $5M-$10M 3 $.75 $2.00 67% 0% $10M-$20M 9 $1.00 $2.00 0% 78% $20M-$50M 16 $1.00 $2.50 13% 50% $50M-$100M 14 $1.00 $10.00 31% 46% $100M-$200M 9 $1.00 $1.00 11% 89% $200M-$500M 7 $.81 $2.00 57% 29% $500M-$1B 1 $2.00 $2.00 0% 0% By region New England 1 $2.00 $2.00 0% 0% Middle Atlantic 13 $.96 $2.00 47% 42% East North Central 18 $1.00 $2.00 15% 41% West North Central 9 $1.00 $10.00 18% 82% South Atlantic 6 $1.88 $2.00 0% 33% East South Central 6 $1.49 $2.50 13% 37% West South Central 1 $1.00 $1.00 0% 100% Mountain 4 $1.00 $1.00 0% 100% Pacific 2 $1.00 $1.00 0% 100% By number of 3-4 9 $1.08 $2.00 15% 38% free transactions 5 10 $1.00 $1.50 22% 62% on owned ATMs 6-7 6 $.81 $1.00 56% 44% 8 or more 14 $1.00 $2.00 25% 60% Note: Limited to credit unions that offer ATM or check cards and charge a per-transaction fee on owned ATMs.

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$1.50 or more 32% 100% 33% 22% 38% 23% 0% 14% 100% 100% 11% 43% 0% 67% 50% 0% 0% 0% 47% 16% 0% 15%

Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-14 Number of Free Transactions Allowed Before Charging for Using CU's Owned ATMs N Median Maximum 3-4 5 6-7 8 or more 41 5.0 10.0 31% 23% 13% 33% Less than $2M 1 ** ** 100% 0% 0% 0% $5M-$10M 2 4.0 5.0 50% 50% 0% 0% $10M-$20M 4 5.5 8.0 0% 50% 25% 25% $20M-$50M 8 8.0 8.0 38% 0% 0% 63% $50M-$100M 12 5.0 10.0 25% 33% 17% 25% $100M-$200M 7 5.8 10.0 0% 43% 29% 29% $200M-$500M 7 6.8 10.0 14% 14% 29% 43% By region New England 1 ** ** 100% 0% 0% 0% Middle Atlantic 12 5.0 10.0 23% 36% 12% 29% East North Central 13 5.0 10.0 40% 19% 18% 23% West North Central 4 6.9 10.0 42% 0% 0% 58% South Atlantic 4 7.6 8.0 29% 0% 14% 57% East South Central 2 7.8 8.0 0% 0% 50% 50% Mountain 3 7.0 10.0 0% 67% 0% 33% Pacific 2 6.1 8.0 0% 66% 0% 34% By per-transaction $0.50-$0.75 12 6.0 10.0 19% 20% 27% 34% fee on owned $1 21 5.4 10.0 24% 27% 10% 39% ATMs $1.50 or more 6 4.0 8.0 63% 16% 0% 21% Note: Limited to CUs that offer ATM or check cards and charge a per-transaction fee on non-owned ATMs and allow some free transactions. **Insufficient data. Overall By asset size

Table 4-15 Charge Fee for PIN-Based Check Card Transactions at the Point-of-Sale N 1,055 Less than $2M 3 $2M-$5M 41 $5M-$10M 100 $10M-$20M 139 $20M-$50M 188 $50M-$100M 197 $100M-$200M 151 $200M-$500M 128 $500M-$1B 56 $1B or more 52 By region New England 60 Middle Atlantic 112 East North Central 232 West North Central 112 South Atlantic 151 East South Central 75 West South Central 111 Mountain 72 Pacific 130 By card type Combined debit/ATM card 983 Debit only 72 Note: Limited to credit unions that offer a check card program. Overall By asset size

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Yes 14% 33% 20% 15% 16% 12% 14% 11% 9% 13% 13% 19% 12% 24% 20% 8% 6% 5% 5% 14% 14% 9%

No 86% 67% 80% 85% 84% 88% 86% 89% 91% 88% 87% 81% 88% 76% 80% 92% 94% 95% 95% 86% 86% 91%

Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-16 Per-Transaction Fee for PIN-Based Check Card Transactions at the Point-of-Sale $0.05 $0.35 $0.70 N Median Maximum $1 $0.25 $0.50 $0.90 Overall 127 $1.00 $3.00 7% 19% 10% 48% By asset size $2M-$5M 8 $.75 $2.50 0% 50% 0% 38% $5M-$10M 14 $1.00 $3.00 0% 29% 0% 43% $10M-$20M 22 $1.00 $1.50 14% 9% 18% 41% $20M-$50M 21 $1.00 $2.00 5% 10% 14% 57% $50M-$100M 24 $1.00 $2.00 4% 17% 8% 58% $100M-$200M 16 $1.00 $2.00 0% 19% 6% 56% $200M-$500M 10 $.50 $1.00 20% 40% 0% 40% $500M-$1B 6 $.63 $1.50 50% 0% 0% 33% $1B or more 6 $.88 $1.00 0% 17% 33% 50% By region New England 9 $.69 $2.00 0% 51% 0% 42% Middle Atlantic 13 $1.00 $1.50 0% 0% 15% 68% East North Central 44 $1.00 $3.00 3% 18% 9% 47% West North Central 22 $1.00 $2.00 9% 17% 17% 54% South Atlantic 12 $1.00 $2.00 12% 0% 12% 47% East South Central 3 $1.00 $1.00 0% 36% 0% 64% West South Central 5 $1.00 $1.00 0% 34% 0% 66% Mountain 3 $1.11 $1.50 0% 40% 0% 21% Pacific 16 $.63 $2.00 33% 17% 9% 23% By number of 3-4 1 $1.00 $1.00 0% 0% 0% 100% free transactions 5 2 $.95 $1.00 0% 0% 34% 66% on owned ATMs 8 or more 3 $1.48 $2.00 0% 27% 0% 24% Note: Limited to credit unions that offer a check card program and charge a per-transaction fee for PIN-based check card transactions.

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$1.25 or more 16% 13% 29% 18% 14% 13% 19% 0% 17% 0% 6% 17% 23% 3% 29% 0% 0% 40% 18% 0% 0% 49%

Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-17 Number of Free Transactions Allowed Before Charging for PIN-Based Check Card Transactions at the Point-of-Sale N Median Maximum 2-4 5 6 - 10 41 5.0 10.0 29% 26% 45% $2M-$5M 4 3.5 10.0 100% 0% 0% $5M-$10M 4 4.5 10.0 33% 33% 33% $10M-$20M 8 5.0 8.0 14% 43% 43% $20M-$50M 8 5.5 8.0 17% 17% 67% $50M-$100M 9 5.2 10.0 22% 33% 44% $100M-$200M 3 7.6 10.0 0% 0% 100% $200M-$500M 2 9.5 10.0 0% 0% 100% $500M-$1B 2 7.4 8.0 50% 0% 50% $1B or more 1 ** ** 0% 100% 0% By region New England 5 4.0 6.0 57% 0% 43% Middle Atlantic 9 5.0 10.0 38% 35% 28% East North Central 12 4.2 10.0 38% 9% 53% West North Central 5 5.0 10.0 0% 85% 15% South Atlantic 5 6.5 8.0 13% 37% 50% East South Central 1 ** ** 0% 0% 100% Mountain 2 10.0 10.0 0% 0% 100% Pacific 2 5.5 8.0 50% 0% 50% By card type Combined debit/ATM card 36 5.0 10.0 24% 28% 48% Debit only 5 4.0 8.0 60% 14% 26% By PIN-based $0.05-$0.25 2 4.8 5.0 33% 67% 0% check card $0.35-$0.50 3 3.3 5.0 62% 38% 0% per-transaction $0.70-$0.90 7 4.4 10.0 40% 23% 37% fee $1.00 20 5.0 10.0 26% 26% 48% $1.25 or more 8 8.0 10.0 16% 13% 71% Note: Limited to credit unions that offer a check card program and charge a per-transaction fee for PIN-based check card transactions and allow some free transactions. Overall By asset size

**Insufficient data.

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Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-18 Instituted or Increased Per-Transaction Fee for PIN-Based Check Card Transactions at the Point-of-Sale in the Last 12 Months N Yes 124 5% $2M-$5M 7 14% $5M-$10M 14 7% $10M-$20M 20 0% $20M-$50M 22 5% $50M-$100M 25 0% $100M-$200M 13 15% $200M-$500M 10 0% $500M-$1B 7 14% $1B or more 6 17% By region New England 9 33% Middle Atlantic 14 10% East North Central 44 1% West North Central 19 0% South Atlantic 12 6% East South Central 3 0% West South Central 5 0% Mountain 3 0% Pacific 15 5% By card type Combined debit/ATM card 118 4% Debit only 6 22% By PIN-based $0.05-$0.25 10 7% check card $0.35-$0.50 22 12% per-transaction $0.70-$0.90 12 4% fee $1.00 58 3% $1.25 or more 18 3% Note: Limited to credit unions that offer a check card program and charge a per-transaction fee for PIN-based check card transactions. Overall By asset size

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No 95% 86% 93% 100% 95% 100% 85% 100% 86% 83% 67% 90% 99% 100% 94% 100% 100% 100% 95% 96% 78% 93% 88% 96% 97% 97%

Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-19 Offer Rewards on Check Cards

N Overall 1,037 By asset Less than $2M 2 size $2M-$5M 41 $5M-$10M 100 $10M-$20M 134 $20M-$50M 185 $50M-$100M 196 $100M-$200M 145 $200M-$500M 127 $500M-$1B 55 $1B or more 52 By region New England 59 Middle Atlantic 111 East North Central 227 West North Central 110 South Atlantic 150 East South Central 71 West South Central 105 Mountain 71 Pacific 133 Note: Limited to credit unions that offer check cards.

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Yes, no fee 5% 0% 0% 1% 1% 2% 4% 10% 15% 25% 25% 4% 7% 4% 3% 5% 4% 4% 8% 8%

Yes, for a fee 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 2% 0% 1% 0% 0% 0% 0% 0% 0% 0%

No 95% 100% 100% 99% 99% 98% 96% 90% 85% 75% 73% 96% 92% 96% 97% 95% 96% 96% 92% 92%

Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-20 Belong to a Surcharge-Free ATM Network N 1,039 Less than $2M 3 $2M-$5M 47 $5M-$10M 104 $10M-$20M 136 $20M-$50M 180 $50M-$100M 193 $100M-$200M 148 $200M-$500M 124 $500M-$1B 54 $1B or more 50 By region New England 60 Middle Atlantic 116 East North Central 229 West North Central 108 South Atlantic 156 East South Central 71 West South Central 105 Mountain 70 Pacific 124 Note: Limited to credit unions that offer access to ATMs. Overall By asset size

Yes 75% 33% 64% 70% 65% 76% 84% 86% 82% 89% 86% 82% 80% 81% 67% 78% 64% 66% 71% 76%

No 25% 67% 36% 30% 35% 24% 16% 14% 18% 11% 14% 18% 20% 19% 33% 22% 36% 34% 29% 24%

Table 4-21 Own/Lease ATMs N 1,104 Less than $2M 3 $2M-$5M 49 $5M-$10M 114 $10M-$20M 148 $20M-$50M 192 $50M-$100M 205 $100M-$200M 156 $200M-$500M 129 $500M-$1B 56 $1B or more 52 By region New England 61 Middle Atlantic 123 East North Central 247 West North Central 116 South Atlantic 160 East South Central 75 West South Central 112 Mountain 75 Pacific 135 Note: Limited to credit unions that offer access to ATMs. Overall By asset size

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Yes 67% 33% 16% 34% 50% 73% 93% 97% 93% 98% 100% 72% 59% 71% 64% 67% 69% 71% 64% 68%

No 33% 67% 84% 66% 50% 27% 7% 3% 7% 2% 0% 28% 41% 29% 36% 33% 31% 29% 36% 32%

Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-22 Number of ATMs Owned or Leased N Median 807 3 Less than $2M 1 ** $2M-$5M 7 2 $5M-$10M 38 1 $10M-$20M 66 1 $20M-$50M 140 2 $50M-$100M 186 4 $100M-$200M 150 7 $200M-$500M 114 11 $500M-$1B 55 21 $1B or more 50 49 By New England 47 3 region Middle Atlantic 81 2 East North Central 186 3 West North Central 82 2 South Atlantic 119 4 East South Central 55 4 West South Central 87 3 Mountain 51 5 Pacific 99 5 Note: Limited to credit unions that own or lease ATMs. **Insufficient data.

Maximum 272 ** 8 5 11 19 34 24 72 170 272 55 140 109 72 144 50 131 170 272

Overall By asset size

1 26% 100% 43% 63% 64% 36% 10% 3% 0% 2% 0% 30% 28% 31% 30% 20% 19% 24% 15% 25%

2 15% 0% 29% 13% 20% 24% 19% 7% 2% 0% 0% 12% 24% 9% 22% 8% 22% 14% 22% 13%

3 11% 0% 14% 18% 6% 15% 20% 9% 2% 2% 0% 15% 8% 12% 15% 16% 6% 14% 9% 5%

4 7% 0% 0% 3% 5% 7% 15% 12% 4% 0% 0% 7% 9% 7% 4% 9% 12% 9% 3% 6%

5 8% 0% 0% 3% 5% 9% 11% 12% 7% 2% 0% 3% 4% 9% 4% 12% 8% 6% 12% 7%

(Continued)

Table 4-22 Number of ATMs Owned or Leased (Continued) N Median 807 3 Less than $2M 1 ** $2M-$5M 7 2 $5M-$10M 38 1 $10M-$20M 66 1 $20M-$50M 140 2 $50M-$100M 186 4 $100M-$200M 150 7 $200M-$500M 114 11 $500M-$1B 55 21 $1B or more 50 49 By New England 47 3 region Middle Atlantic 81 2 East North Central 186 3 West North Central 82 2 South Atlantic 119 4 East South Central 55 4 West South Central 87 3 Mountain 51 5 Pacific 99 5 Note: Limited to credit unions that own or lease ATMs. Overall By asset size

Maximum 272 ** 8 5 11 19 34 24 72 170 272 55 140 109 72 144 50 131 170 272

6-9 12% 0% 14% 0% 0% 6% 16% 33% 20% 2% 2% 17% 9% 13% 8% 10% 13% 8% 17% 13%

10 - 19 13% 0% 0% 0% 2% 3% 9% 24% 46% 36% 10% 11% 6% 11% 11% 15% 10% 15% 17% 21%

20 - 49 6% 0% 0% 0% 0% 0% 2% 1% 19% 42% 40% 3% 7% 7% 5% 6% 9% 7% 0% 7%

50 or more 3% 0% 0% 0% 0% 0% 0% 0% 1% 15% 48% 1% 4% 1% 1% 3% 1% 3% 5% 4%

**Insufficient data.

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Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-23 Surcharge Nonmembers on Owned or Leased ATMs N 814 Less than $2M 1 $2M-$5M 8 $5M-$10M 38 $10M-$20M 71 $20M-$50M 141 $50M-$100M 187 $100M-$200M 148 $200M-$500M 115 $500M-$1B 55 $1B or more 50 By region New England 48 Middle Atlantic 81 East North Central 193 West North Central 83 South Atlantic 119 East South Central 56 West South Central 87 Mountain 49 Pacific 98 Note: Limited to credit unions that own or lease ATMs. Overall By asset size

Yes 85% 100% 75% 74% 77% 86% 89% 86% 89% 93% 90% 82% 82% 90% 66% 95% 90% 89% 84% 80%

No 15% 0% 25% 26% 23% 14% 11% 14% 11% 7% 10% 18% 18% 10% 34% 5% 10% 11% 16% 20%

Table 4-24 Nonmember Surcharge Fee on Owned or Leased ATMs $0.25 N Median Maximum $1.00 Overall 689 $1.50 $4.50 18% By Less than $2M 1 ** ** 0% asset $2M-$5M 6 $1.50 $2.50 17% size $5M-$10M 28 $1.75 $4.50 21% $10M-$20M 53 $1.50 $2.50 13% $20M-$50M 119 $1.50 $3.00 17% $50M-$100M 163 $1.50 $3.00 23% $100M-$200M 126 $1.50 $3.50 23% $200M-$500M 99 $1.50 $3.00 16% $500M-$1B 50 $1.90 $3.00 12% $1B or more 44 $1.73 $3.00 14% By New England 40 $1.50 $3.00 19% region Middle Atlantic 67 $1.50 $3.00 20% East North Central 172 $1.50 $4.50 20% West North Central 54 $1.50 $3.00 22% South Atlantic 110 $1.50 $3.00 17% East South Central 52 $2.00 $3.00 13% West South Central 76 $1.50 $3.00 25% Mountain 40 $1.50 $2.50 10% Pacific 78 $1.50 $3.00 11% Note: Limited to credit unions that surcharge nonmembers on owned or leased ATMs.

$1.25 $1.50 39% 0% 50% 29% 49% 43% 39% 31% 38% 32% 34% 35% 45% 41% 36% 37% 23% 34% 45% 47%

$1.55 $1.95 5% 100% 0% 0% 2% 3% 6% 3% 4% 6% 9% 2% 9% 7% 1% 3% 0% 4% 3% 7%

$2.00 30% 0% 17% 39% 28% 29% 26% 31% 34% 40% 39% 36% 25% 24% 30% 36% 43% 32% 32% 29%

$2.15 or more 8% 0% 17% 11% 8% 8% 6% 12% 7% 10% 5% 8% 2% 9% 11% 8% 20% 5% 10% 5%

**Insufficient data.

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Results Tables: Chapter 4 - ATM/Check Cards

Table 4-25 Number of Owned ATMs That Surcharge N Median Maximum 549 4.0 272 $2M-$5M 3 2.0 3 $5M-$10M 18 1.0 3 $10M-$20M 37 1.0 11 $20M-$50M 92 2.0 19 $50M-$100M 137 3.2 25 $100M-$200M 99 7.0 177 $200M-$500M 81 11.0 36 $500M-$1B 41 20.8 170 $1B or more 41 43.4 272 By region New England 34 2.9 46 Middle Atlantic 54 2.0 140 East North Central 126 4.0 89 West North Central 47 3.0 35 South Atlantic 93 4.0 144 East South Central 40 5.0 177 West South Central 59 3.8 57 Mountain 32 5.6 170 Pacific 64 5.0 272 By number 1 67 1.0 1 of ATMs 2 63 2.0 2 CU owns 3 66 3.0 3 or leases 4 43 4.0 4 5 42 5.0 5 6-9 82 7.0 9 10-19 106 12.0 177 20-49 52 25.7 49 50 or more 26 54.7 272 Note: Limited to credit unions that surcharge nonmembers on owned ATMs. Overall By asset size

1 20% 33% 56% 59% 27% 11% 3% 1% 2% 0% 28% 25% 27% 19% 12% 4% 19% 10% 24% 100% 5% 3% 2% 0% 2% 1% 0% 0%

2 15% 33% 17% 19% 28% 17% 6% 3% 2% 0% 20% 27% 11% 24% 10% 23% 14% 18% 9% 0% 95% 6% 2% 2% 5% 0% 0% 0%

3 13% 33% 28% 8% 16% 23% 8% 3% 0% 2% 14% 10% 10% 24% 19% 9% 16% 8% 7% 0% 0% 90% 6% 4% 2% 0% 0% 0%

4 8% 0% 0% 5% 11% 9% 12% 8% 0% 0% 10% 10% 8% 2% 10% 11% 10% 0% 8% 0% 0% 0% 90% 4% 2% 1% 0% 0%

5 7% 0% 0% 5% 5% 13% 14% 3% 0% 0% 0% 6% 8% 6% 9% 10% 5% 15% 4% 0% 0% 0% 0% 90% 2% 1% 0% 0%

(Continued)

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Results Tables: Chapter 4 - ATM/Check Cards

Table 4-25 Number of Owned ATMs That Surcharge (Continued) N Median Maximum 549 4.0 272 $2M-$5M 3 2.0 3 $5M-$10M 18 1.0 3 $10M-$20M 37 1.0 11 $20M-$50M 92 2.0 19 $50M-$100M 137 3.2 25 $100M-$200M 99 7.0 177 $200M-$500M 81 11.0 36 $500M-$1B 41 20.8 170 $1B or more 41 43.4 272 By region New England 34 2.9 46 Middle Atlantic 54 2.0 140 East North Central 126 4.0 89 West North Central 47 3.0 35 South Atlantic 93 4.0 144 East South Central 40 5.0 177 West South Central 59 3.8 57 Mountain 32 5.6 170 Pacific 64 5.0 272 By number 1 67 1.0 1 of ATMs 2 63 2.0 2 CU owns 3 66 3.0 3 or leases 4 43 4.0 4 5 42 5.0 5 6-9 82 7.0 9 10-19 106 12.0 177 20-49 52 25.7 49 50 or more 26 54.7 272 Note: Limited to credit unions that surcharge nonmembers on owned ATMs. Overall By asset size

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6-9 12% 0% 0% 0% 8% 16% 30% 18% 5% 0% 18% 4% 14% 5% 10% 19% 10% 25% 10% 0% 0% 0% 0% 0% 87% 5% 0% 0%

10 - 19 15% 0% 0% 3% 4% 9% 24% 50% 37% 10% 7% 6% 13% 16% 19% 11% 16% 20% 25% 0% 0% 0% 0% 0% 0% 92% 4% 5%

20 - 49 7% 0% 0% 0% 0% 1% 1% 16% 44% 54% 4% 7% 9% 6% 7% 9% 7% 2% 9% 0% 0% 0% 0% 0% 0% 0% 96% 28%

50 or more 2% 0% 0% 0% 0% 0% 1% 0% 10% 34% 0% 5% 1% 0% 4% 4% 1% 4% 3% 0% 0% 0% 0% 0% 0% 1% 0% 67%

Credit Union Fees Survey

Results Tables: Chapter 4 - ATM/Check Cards

Table 4-26 Plan to Surcharge Nonmembers on Owned ATMs in Next 12 Months

N Yes No Overall 98 4% 71% By $2M-$5M 1 0% 100% asset $5M-$10M 8 0% 88% size $10M-$20M 13 0% 77% $20M-$50M 18 6% 72% $50M-$100M 17 0% 71% $100M-$200M 19 5% 53% $200M-$500M 13 23% 54% $500M-$1B 4 0% 50% $1B or more 5 0% 100% By New England 7 0% 81% region Middle Atlantic 12 12% 77% East North Central 15 0% 61% West North Central 24 3% 66% South Atlantic 4 16% 66% East South Central 4 0% 43% West South Central 8 0% 100% Mountain 8 11% 89% Pacific 16 5% 65% Limited to credit unions that own or lease ATMs but don't currently surcharge nonmembers.

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Don't know 25% 0% 13% 23% 22% 29% 42% 23% 50% 0% 19% 12% 39% 31% 18% 57% 0% 0% 30%

Credit Union Fees Survey

Results Tables: Chapter 5 - Online Banking and Bill Payment

Table 5-1 Offer an Online Remote Banking Product N Yes 1,339 64% Less than $2M 54 6% $2M-$5M 133 21% $5M-$10M 178 48% $10M-$20M 165 83% $20M-$50M 207 92% $50M-$100M 206 98% $100M-$200M 158 99% $200M-$500M 129 99% $500M-$1B 56 100% $1B or more 53 100% By region* New England 79 60% Middle Atlantic 163 47% East North Central 298 68% West North Central 135 70% South Atlantic 190 66% East South Central 102 52% West South Central 139 61% Mountain 84 74% Pacific 149 74% *New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI. Overall By asset size

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No 36% 94% 79% 52% 17% 8% 2% 1% 1% 0% 0% 40% 53% 32% 30% 34% 48% 39% 26% 26%

Credit Union Fees Survey

Results Tables: Chapter 5 - Online Banking and Bill Payment

Table 5-2 Charge Fee to Use Online Banking N 1,006 Less than $2M 3 $2M-$5M 27 $5M-$10M 84 $10M-$20M 130 $20M-$50M 186 $50M-$100M 194 $100M-$200M 150 $200M-$500M 124 $500M-$1B 55 $1B or more 53 By region New England 60 Middle Atlantic 102 East North Central 230 West North Central 109 South Atlantic 152 East South Central 61 West South Central 97 Mountain 72 Pacific 123 Note: Limited to credit unions that offer online banking. Overall By asset size

Yes 1% 33% 0% 2% 0% 1% 1% 0% 0% 2% 0% 0% 1% 2% 0% 1% 2% 2% 0% 0%

No 99% 67% 100% 98% 100% 99% 99% 100% 100% 98% 100% 100% 99% 98% 100% 99% 98% 98% 100% 100%

Table 5-3 Charge Inactive User Fee for Online Banking N 1,001 Less than $2M 3 $2M-$5M 27 $5M-$10M 82 $10M-$20M 128 $20M-$50M 185 $50M-$100M 192 $100M-$200M 152 $200M-$500M 124 $500M-$1B 55 $1B or more 53 By region New England 60 Middle Atlantic 103 East North Central 227 West North Central 109 South Atlantic 149 East South Central 62 West South Central 97 Mountain 71 Pacific 123 Note: Limited to credit unions that offer online banking. Overall By asset size

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Yes 2% 0% 0% 4% 2% 2% 1% 3% 1% 5% 0% 2% 1% 2% 1% 1% 6% 2% 0% 3%

No 98% 100% 100% 96% 98% 98% 99% 97% 99% 95% 100% 98% 99% 98% 99% 99% 94% 98% 100% 97%

Credit Union Fees Survey

Results Tables: Chapter 5 - Online Banking and Bill Payment

Table 5-4 Include Bill-Payment as Part of Online Banking Product N 1,008 Less than $2M 3 $2M-$5M 28 $5M-$10M 85 $10M-$20M 132 $20M-$50M 185 $50M-$100M 193 $100M-$200M 150 $200M-$500M 124 $500M-$1B 55 $1B or more 53 By region New England 60 Middle Atlantic 103 East North Central 231 West North Central 109 South Atlantic 150 East South Central 63 West South Central 99 Mountain 71 Pacific 122 Note: Limited to credit unions that offer online banking. Overall By asset size

Yes 71% 0% 29% 35% 52% 76% 90% 97% 99% 100% 100% 70% 71% 64% 61% 77% 78% 75% 74% 83%

No 29% 100% 71% 65% 48% 24% 10% 3% 1% 0% 0% 30% 29% 36% 39% 23% 22% 25% 26% 17%

Table 5-5 Charge Additional Amount for Online Bill-Payment Service N Yes No 780 21% 79% $2M-$5M 7 14% 86% $5M-$10M 30 23% 77% $10M-$20M 66 27% 73% $20M-$50M 138 20% 80% $50M-$100M 170 22% 78% $100M-$200M 142 22% 78% $200M-$500M 123 17% 83% $500M-$1B 53 17% 83% $1B or more 51 18% 82% By region New England 44 16% 84% Middle Atlantic 81 16% 84% East North Central 171 18% 82% West North Central 70 36% 64% South Atlantic 120 25% 75% East South Central 52 26% 74% West South Central 80 20% 80% Mountain 57 14% 86% Pacific 105 17% 83% Note: Limited to credit unions that include a bill-paying service as part of their online banking product. Overall By asset size

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Credit Union Fees Survey

Results Tables: Chapter 5 - Online Banking and Bill Payment

Table 5-6 Monthly Fees for Online Bill-Payment

N Median Maximum Overall 142 $5.00 $10.00 By $2M-$5M 1 ** ** asset $5M-$10M 7 $5.00 $6.00 size $10M-$20M 14 $4.95 $6.00 $20M-$50M 25 $5.00 $10.00 $50M-$100M 33 $4.96 $7.95 $100M-$200M 26 $4.95 $10.00 $200M-$500M 20 $4.95 $9.95 $500M-$1B 7 $4.95 $4.99 $1B or more 9 $5.24 $6.95 By New England 7 $4.95 $5.95 region Middle Atlantic 14 $5.00 $10.00 East North Central 29 $5.00 $9.95 West North Central 19 $4.95 $7.00 South Atlantic 25 $5.00 $7.95 East South Central 11 $5.14 $6.00 West South Central 15 $4.96 $6.95 Mountain 7 $4.61 $5.95 Pacific 15 $4.96 $6.95 Note: Limited to credit unions that charge a monthly fee for online bill-payment.

$2.00 $3.95 24% 0% 0% 36% 20% 27% 23% 25% 29% 33% 24% 15% 12% 33% 20% 30% 15% 38% 45%

$3.99 $4.75 4% 0% 0% 0% 0% 6% 8% 15% 0% 11% 0% 7% 6% 4% 3% 0% 5% 12% 4%

$5 41% 0% 57% 50% 36% 45% 35% 30% 71% 11% 65% 37% 38% 44% 46% 24% 63% 38% 11%

More than $5 31% 100% 43% 14% 44% 21% 35% 30% 0% 44% 11% 41% 44% 19% 31% 46% 18% 12% 41%

**Insufficient data.

Table 5-7 Per-Transaction Fee for Online Bill-Payment $0.06 $0.30 N Median Maximum Overall 20 $.43 $.50 19% By $5M-$10M 1 ** ** 100% asset $10M-$20M 4 $.50 $.50 25% size $20M-$50M 2 $.39 $.40 0% $50M-$100M 2 $.47 $.50 0% $100M-$200M 4 $.50 $.50 0% $200M-$500M 5 $.42 $.50 20% $1B or more 2 ** ** 0% By Middle Atlantic 3 $.47 $.50 0% region East North Central 5 $.45 $.50 35% West North Central 2 $.44 $.50 0% South Atlantic 5 $.37 $.50 41% East South Central 2 $.45 $.50 0% West South Central 1 ** ** 0% Pacific 2 $.50 $.50 0% Note: Limited to credit unions that charge a per-transaction fee for online bill-payment.

$0.35 $0.40 33% 0% 0% 100% 50% 25% 40% 50% 29% 16% 49% 29% 49% 100% 0%

$0.50 49% 0% 75% 0% 50% 75% 40% 50% 71% 49% 51% 30% 51% 0% 100%

**Insufficient data.

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Credit Union Fees Survey

Results Tables: Chapter 5 - Online Banking and Bill Payment

Table 5-8 Charge Inactive User Fee for Online Bill-Payment N Yes No 750 13% 87% $2M-$5M 5 0% 100% $5M-$10M 28 14% 86% $10M-$20M 60 15% 85% $20M-$50M 135 12% 88% $50M-$100M 162 10% 90% $100M-$200M 139 19% 81% $200M-$500M 118 11% 89% $500M-$1B 53 23% 77% $1B or more 50 8% 92% By region New England 41 6% 94% Middle Atlantic 79 11% 89% East North Central 164 21% 79% West North Central 69 12% 88% South Atlantic 110 9% 91% East South Central 48 13% 87% West South Central 79 11% 89% Mountain 56 10% 90% Pacific 104 16% 84% Note: Limited to credit unions that provide bill-payment as part of their online banking product. Overall By asset size

Table 5-9 Inactive User Fee for Online Bill-Payment

N Median Maximum $1 - $4 $4.95 Overall 97 $5.00 $10.00 21% 17% By $5M-$10M 4 $5.00 $6.00 25% 0% asset $10M-$20M 9 $5.00 $5.00 22% 11% size $20M-$50M 16 $5.00 $10.00 25% 19% $50M-$100M 14 $5.00 $7.00 36% 0% $100M-$200M 26 $5.22 $10.00 15% 19% $200M-$500M 12 $5.00 $10.00 0% 17% $500M-$1B 12 $4.95 $10.00 17% 42% $1B or more 4 $6.15 $6.95 25% 25% By New England 2 $5.32 $5.95 0% 0% region Middle Atlantic 10 $4.98 $10.00 10% 36% East North Central 26 $5.00 $10.00 34% 10% West North Central 8 $4.98 $5.95 16% 33% South Atlantic 11 $5.44 $7.95 8% 17% East South Central 7 $5.95 $10.00 24% 0% West South Central 10 $5.00 $6.00 18% 15% Mountain 5 $5.00 $5.95 0% 14% Pacific 18 $5.00 $10.00 20% 20% Note: Limited to credit unions that charge an inactive user fee for their online bill-payment service.

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$5 34% 50% 67% 38% 36% 15% 42% 8% 0% 68% 28% 34% 34% 25% 12% 50% 72% 26%

$5.25 $5.65 2% 0% 0% 0% 0% 8% 0% 0% 0% 0% 0% 0% 8% 0% 12% 0% 0% 0%

$5.95 8% 0% 0% 0% 7% 23% 8% 8% 25% 32% 9% 0% 8% 18% 12% 8% 14% 9%

$6.00 $7.95 10% 25% 0% 6% 21% 4% 25% 8% 25% 0% 0% 9% 0% 32% 27% 9% 0% 10%

$10 or more 9% 0% 0% 13% 0% 15% 8% 17% 0% 0% 17% 12% 0% 0% 12% 0% 0% 15%

Credit Union Fees Survey

Results Tables: Chapter 5 - Online Banking and Bill Payment

Table 5-10 Charge Fee for Stop-Payment on Online Bill-Payment Service N Yes No 748 65% 35% $2M-$5M 5 40% 60% $5M-$10M 28 75% 25% $10M-$20M 61 62% 38% $20M-$50M 132 58% 42% $50M-$100M 163 66% 34% $100M-$200M 139 66% 34% $200M-$500M 120 69% 31% $500M-$1B 51 78% 22% $1B or more 49 71% 29% By region New England 41 65% 35% Middle Atlantic 79 62% 38% East North Central 160 66% 34% West North Central 67 62% 38% South Atlantic 116 59% 41% East South Central 48 68% 32% West South Central 78 65% 35% Mountain 56 61% 39% Pacific 103 75% 25% Note: Limited to credit unions that include a bill-paying service as part of their online banking product. Overall By asset size

Table 5-11 Stop-Payment Fees for Online Bill-Payment N Median Maximum $2 - $8 480 $20.00 $50.00 8% $2M-$5M 2 $15.00 $20.00 0% $5M-$10M 21 $20.00 $35.00 5% $10M-$20M 38 $15.00 $35.00 18% $20M-$50M 75 $15.00 $35.00 13% $50M-$100M 97 $20.00 $50.00 4% $100M-$200M 91 $22.78 $38.00 5% $200M-$500M 82 $20.00 $32.00 2% $500M-$1B 40 $23.85 $30.00 10% $1B or more 34 $20.49 $41.00 0% By New England 28 $20.00 $30.00 12% region Middle Atlantic 51 $15.00 $50.00 15% East North Central 98 $20.00 $35.00 12% West North Central 43 $20.00 $35.00 0% South Atlantic 67 $25.00 $38.00 2% East South Central 32 $20.00 $32.00 5% West South Central 49 $25.00 $40.00 6% Mountain 35 $15.94 $35.00 7% Pacific 77 $15.00 $32.50 12% Note: Limited to credit unions that charge a stop-payment for their online bill-payment service. Overall By asset size

$10 - $13 17% 50% 24% 21% 19% 18% 12% 13% 18% 12% 9% 31% 18% 13% 14% 13% 9% 28% 19%

$15 - $18 17% 0% 14% 13% 21% 20% 14% 18% 15% 21% 26% 15% 17% 20% 13% 7% 9% 18% 28%

(Continued)

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Credit Union Fees Survey

Results Tables: Chapter 5 - Online Banking and Bill Payment

Table 5-11 Stop-Payment Fees for Online Bill-Payment (Continued)

N Median Maximum $20 480 $20.00 $50.00 17% $2M-$5M 2 $15.00 $20.00 50% $5M-$10M 21 $20.00 $35.00 24% $10M-$20M 38 $15.00 $35.00 26% $20M-$50M 75 $15.00 $35.00 15% $50M-$100M 97 $20.00 $50.00 14% $100M-$200M 91 $22.78 $38.00 15% $200M-$500M 82 $20.00 $32.00 18% $500M-$1B 40 $23.85 $30.00 5% $1B or more 34 $20.49 $41.00 21% By New England 28 $20.00 $30.00 17% region Middle Atlantic 51 $15.00 $50.00 18% East North Central 98 $20.00 $35.00 15% West North Central 43 $20.00 $35.00 36% South Atlantic 67 $25.00 $38.00 15% East South Central 32 $20.00 $32.00 29% West South Central 49 $25.00 $40.00 17% Mountain 35 $15.94 $35.00 16% Pacific 77 $15.00 $32.50 6% Note: Limited to credit unions that charge a stop-payment for their online bill-payment service. Overall By asset size

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$21 - $25 25% 0% 29% 13% 19% 28% 33% 30% 35% 26% 30% 13% 26% 22% 30% 15% 38% 22% 24%

$26 or more 15% 0% 5% 8% 13% 16% 20% 17% 18% 21% 6% 8% 11% 9% 27% 30% 20% 9% 11%

Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-1 Offer Credit Cards N Yes 1,338 53% Less than $2M 54 6% $2M-$5M 133 23% $5M-$10M 178 32% $10M-$20M 165 56% $20M-$50M 207 80% $50M-$100M 206 86% $100M-$200M 158 86% $200M-$500M 129 90% $500M-$1B 56 89% $1B or more 52 90% By region* New England 79 39% Middle Atlantic 163 44% East North Central 298 59% West North Central 135 48% South Atlantic 189 50% East South Central 102 46% West South Central 139 56% Mountain 84 61% Pacific 149 63% *New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI. Overall By asset size

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No 47% 94% 77% 68% 44% 20% 14% 14% 10% 11% 10% 61% 56% 41% 52% 50% 54% 44% 39% 37%

Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-2 Own Credit Card Portfolio N 830 Less than $2M 3 $2M-$5M 30 $5M-$10M 54 $10M-$20M 86 $20M-$50M 157 $50M-$100M 162 $100M-$200M 131 $200M-$500M 114 $500M-$1B 48 $1B or more 45 By region New England 40 Middle Atlantic 92 East North Central 201 West North Central 79 South Atlantic 119 East South Central 56 West South Central 85 Mountain 58 Pacific 100 Note: Limited to credit unions that offer credit cards. Overall By asset size

Yes 84% 33% 57% 69% 87% 87% 90% 85% 89% 96% 98% 90% 88% 83% 78% 86% 83% 81% 74% 93%

No 16% 67% 43% 31% 13% 13% 10% 15% 11% 4% 2% 10% 12% 17% 22% 14% 17% 19% 26% 7%

Table 6-3 Number of Separate Credit Card Programs Offered

N Median Overall 798 2.0 By Less than $2M 2 1.5 asset $2M-$5M 23 1.0 size $5M-$10M 50 1.0 $10M-$20M 77 1.0 $20M-$50M 153 2.0 $50M-$100M 163 2.0 $100M-$200M 127 2.0 $200M-$500M 113 2.0 $500M-$1B 46 4.0 $1B or more 44 4.0 By New England 37 1.0 region Middle Atlantic 88 1.0 East North Central 192 2.0 West North Central 75 1.0 South Atlantic 115 2.0 East South Central 53 1.0 West South Central 85 2.0 Mountain 55 1.0 Pacific 98 2.0 Note: Limited to credit unions that offer credit cards.

Maximum 10.0 2.0 3.0 5.0 5.0 6.0 6.0 10.0 9.0 8.0 10.0 8.0 8.0 10.0 8.0 7.0 5.0 10.0 6.0 9.0

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1 40% 50% 65% 70% 53% 48% 31% 26% 19% 7% 2% 57% 58% 27% 53% 42% 57% 20% 54% 37%

2 31% 50% 17% 24% 27% 37% 37% 35% 32% 13% 14% 21% 22% 42% 29% 25% 21% 41% 28% 29%

3 14% 0% 17% 2% 10% 10% 23% 18% 18% 22% 16% 12% 10% 17% 8% 19% 12% 16% 11% 15%

4 8% 0% 0% 2% 5% 3% 6% 13% 14% 33% 27% 6% 4% 10% 2% 9% 6% 11% 2% 10%

5 3% 0% 0% 2% 4% 1% 2% 3% 6% 15% 18% 2% 5% 2% 5% 3% 4% 6% 3% 3%

6 or more 3% 0% 0% 0% 0% 1% 1% 6% 11% 11% 23% 2% 1% 2% 3% 2% 0% 7% 2% 6%

Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-4 Types of Credit Cards Offered

Overall By asset size

By region

N 835 2 24 55 90 162 167 129 112 49 45 39 94 205 75 120 56 89 56 101

Classic credit cards 84% 100% 92% 85% 88% 85% 82% 78% 79% 84% 80% 88% 75% 88% 83% 76% 81% 89% 90% 88%

Platinum credit cards 52% 50% 25% 20% 33% 46% 64% 67% 79% 96% 91% 36% 47% 57% 46% 62% 48% 51% 47% 56%

Gold credit cards 31% 0% 13% 22% 24% 26% 31% 37% 48% 55% 71% 20% 19% 35% 27% 28% 18% 61% 20% 31%

Table 6-5 Charge Annual Credit Card Fee Classic credit cards N Yes No Overall 666 7% 93% By Less than $2M 2 0% 100% asset $2M-$5M 21 5% 95% size $5M-$10M 47 11% 89% $10M-$20M 77 6% 94% $20M-$50M 133 5% 95% $50M-$100M 132 7% 93% $100M-$200M 96 10% 90% $200M-$500M 84 8% 92% $500M-$1B 41 2% 98% $1B or more 33 9% 91% By New England 33 15% 85% region Middle Atlantic 71 9% 91% East North Central 166 4% 96% West North Central 57 7% 93% South Atlantic 89 3% 97% East South Central 43 5% 95% West South Central 75 1% 99% Mountain 49 9% 91% Pacific 83 18% 82% Note: Limited to credit unions that offer the specified credit card.

N 277 0 3 12 21 38 50 44 52 27 30 10 24 76 20 36 12 54 11 34

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Gold credit cards Yes No 5% 95% 0% 0% 33% 67% 0% 100% 0% 100% 3% 97% 2% 98% 9% 91% 6% 94% 15% 85% 10% 90% 26% 74% 7% 93% 6% 94% 0% 100% 3% 97% 8% 92% 0% 100% 17% 83% 10% 90%

N 468 1 6 11 29 71 102 83 80 46 39 16 53 124 34 77 28 50 27 59

Platinum credit cards Yes No 4% 96% 0% 100% 0% 100% 0% 100% 7% 93% 1% 99% 6% 94% 4% 96% 5% 95% 4% 96% 15% 85% 11% 89% 6% 94% 4% 96% 5% 95% 2% 98% 3% 97% 0% 100% 4% 96% 10% 90%

Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-6 Annual Credit Card Fees Classic credit cards N Median Maximum Overall 39 $13.97 $55.00 By $2M-$5M 1 ** ** asset $5M-$10M 4 $12.50 $15.00 size $10M-$20M 3 $12.00 $15.00 $20M-$50M 6 $13.50 $20.00 $50M-$100M 8 $15.00 $25.00 $100M-$200M 8 $20.00 $55.00 $200M-$500M 6 $12.00 $25.00 $500M-$1B 0 ** ** $1B or more 3 $23.02 $25.00 By New England 5 $16.11 $20.00 region Middle Atlantic 3 $13.34 $15.00 East North Central 7 $15.00 $55.00 West North Central 5 $15.29 $25.00 South Atlantic 1 ** ** East South Central 2 $10.89 $12.00 West South Central 1 ** ** Mountain 3 $14.61 $25.00 Pacific 12 $12.00 $25.00 Note: Limited to credit unions that offer the specified credit card.

N 15 1 0 0 1 0 4 3 4 2 2 2 6 0 0 1 0 1 3

Gold credit cards Median Maximum $30.00 $99.00 ** ** ** ** ** ** ** ** ** ** $19.46 $35.00 $32.02 $35.00 $33.46 $99.00 ** $24.00 $32.06 $35.00 $30.00 $24.62 $99.00 ** ** ** ** ** ** ** ** ** ** $28.71 $35.00

N 21 0 0 1 1 6 3 4 1 5 1 4 4 2 1 1 0 2 6

Platinum credit cards Median Maximum $23.30 $50.00 ** ** ** ** ** ** ** ** $19.06 $35.00 $26.57 $29.00 $33.13 $35.00 ** ** $33.69 $50.00 ** ** $14.81 $50.00 $18.39 $29.00 $23.57 $25.00 ** ** ** ** ** ** ** $25.00 $23.45 $50.00

N 474 1 5 10 29 73 105 82 83 47 39 16 52 125 35 78 30 50 27 61

Platinum credit cards Yes No 99% 1% 100% 0% 80% 20% 100% 0% 100% 0% 99% 1% 97% 3% 100% 0% 99% 1% 100% 0% 100% 0% 100% 0% 100% 0% 99% 1% 100% 0% 100% 0% 92% 8% 98% 2% 100% 0% 96% 4%

**Insufficient data.

Table 6-7 Charge Late Payment Credit Card Fee Classic credit cards N Yes No Overall 664 95% 5% By Less than $2M 2 100% 0% asset $2M-$5M 20 75% 25% size $5M-$10M 44 95% 5% $10M-$20M 76 93% 7% $20M-$50M 134 94% 6% $50M-$100M 133 98% 2% $100M-$200M 95 99% 1% $200M-$500M 85 98% 2% $500M-$1B 41 100% 0% $1B or more 34 100% 0% By New England 32 98% 2% region Middle Atlantic 69 94% 6% East North Central 165 96% 4% West North Central 57 91% 9% South Atlantic 89 98% 2% East South Central 44 90% 10% West South Central 74 97% 3% Mountain 48 89% 11% Pacific 86 96% 4% Note: Limited to credit unions that offer the specified credit card.

N 276 0 2 11 20 39 52 43 52 27 30 9 23 74 20 38 13 53 11 35

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Gold credit cards Yes No 98% 2% 0% 0% 100% 0% 91% 9% 95% 5% 100% 0% 96% 4% 100% 0% 98% 2% 100% 0% 100% 0% 90% 10% 100% 0% 97% 3% 100% 0% 100% 0% 100% 0% 96% 4% 100% 0% 100% 0%

Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-8 Classic Credit Cards: Flat-Dollar Late-Payment Fee $2.00 N Median Maximum $10.00 $9.00 Overall 567 $20.00 $39.00 6% 23% By asset size Less than $2M 2 $15.00 $20.00 0% 50% $2M-$5M 15 $20.00 $35.00 7% 20% $5M-$10M 39 $15.00 $39.00 10% 23% $10M-$20M 63 $15.00 $35.00 6% 33% $20M-$50M 108 $18.25 $39.00 5% 24% $50M-$100M 116 $20.00 $30.00 7% 20% $100M-$200M 89 $20.00 $39.00 6% 16% $200M-$500M 70 $18.50 $39.00 3% 20% $500M-$1B 36 $20.00 $39.00 6% 17% $1B or more 29 $20.00 $30.00 0% 14% By region New England 28 $20.00 $35.00 11% 16% Middle Atlantic 61 $20.00 $35.00 1% 34% East North Central 153 $20.00 $39.00 6% 17% West North Central 46 $15.00 $25.00 7% 22% South Atlantic 73 $20.00 $35.00 4% 30% East South Central 36 $15.00 $35.00 6% 38% West South Central 57 $20.00 $35.00 1% 17% Mountain 40 $20.00 $39.00 4% 19% Pacific 73 $15.00 $39.00 12% 26% By number of 1-4 days 23 $20.00 $34.00 3% 10% days before 5-7 days 51 $20.00 $39.00 17% 13% late-payment 10 days 131 $18.70 $35.00 4% 26% fee is charged 11-15 days 47 $15.00 $35.00 0% 22% 16-25 days 35 $20.00 $39.00 7% 19% 28 days or more 38 $20.00 $39.00 6% 19% Note: Limited to credit unions that offer Classic credit cards and charge a flat-dollar late-payment fee.

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$12.50 $15.00 18% 0% 20% 21% 16% 20% 14% 17% 24% 19% 21% 10% 8% 15% 42% 14% 14% 23% 16% 23% 32% 10% 19% 30% 15% 19%

$16.00 $20.00 22% 50% 13% 18% 22% 22% 25% 21% 21% 17% 38% 36% 30% 25% 10% 15% 24% 27% 21% 15% 12% 40% 23% 9% 23% 14%

$22.00 $25.00 21% 0% 13% 23% 17% 19% 32% 20% 19% 22% 21% 21% 20% 24% 19% 24% 4% 21% 20% 18% 18% 14% 20% 35% 11% 30%

More than $25 10% 0% 27% 5% 5% 10% 3% 20% 13% 19% 7% 7% 7% 12% 0% 13% 12% 10% 20% 6% 25% 6% 8% 5% 25% 12%

Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-9 Gold Credit Cards: Flat-Dollar Late-Payment Fee $5.00 N Median Maximum $10.00 Overall 227 $20.00 $39.00 26% By asset size $2M-$5M 2 $19.50 $29.00 50% $5M-$10M 9 $20.00 $30.00 33% $10M-$20M 14 $15.00 $29.00 36% $20M-$50M 29 $20.00 $35.00 28% $50M-$100M 44 $17.50 $30.00 34% $100M-$200M 40 $21.79 $35.00 20% $200M-$500M 41 $20.00 $35.00 22% $500M-$1B 23 $21.38 $39.00 9% $1B or more 25 $20.00 $30.00 12% By region New England 7 $20.00 $35.00 0% Middle Atlantic 20 $20.00 $30.00 17% East North Central 68 $20.00 $39.00 24% West North Central 14 $15.00 $25.00 38% South Atlantic 32 $20.00 $30.00 26% East South Central 11 $10.00 $35.00 60% West South Central 37 $20.00 $30.00 17% Mountain 10 $20.00 $29.00 25% Pacific 28 $19.27 $35.00 37% By number of 1-4 days 9 $22.38 $30.00 21% days before 5-7 days 20 $16.68 $30.00 35% late-payment 10 days 47 $20.00 $35.00 19% fee is charged 11-16 days 25 $20.00 $35.00 22% 20-28 days 12 $26.03 $39.00 16% 30 days or more 16 $18.39 $35.00 34% Note: Limited to credit unions that offer Gold credit cards and charge a flat-dollar late-payment fee.

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$12.50 $15.00 16% 0% 11% 21% 14% 16% 8% 20% 26% 20% 27% 18% 16% 31% 11% 6% 19% 8% 11% 12% 16% 26% 18% 8% 15%

$17.00 $20.00 23% 0% 22% 21% 28% 23% 23% 15% 17% 40% 40% 22% 20% 21% 18% 17% 33% 31% 16% 18% 30% 24% 18% 6% 24%

$22.00 $25.00 22% 0% 22% 14% 21% 23% 23% 29% 26% 20% 10% 26% 20% 10% 29% 9% 25% 16% 29% 24% 14% 18% 31% 24% 20%

More than $25 14% 50% 11% 7% 10% 5% 28% 15% 22% 8% 23% 17% 20% 0% 16% 8% 6% 19% 7% 25% 4% 13% 12% 47% 8%

Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-10 Platinum Credit Cards: Flat-Dollar Late-Payment Fee $5.00 $12.50 $10.00 $15.00 N Median Maximum Overall 427 $20.00 $40.00 20% 17% By asset size Less than $2M 1 ** ** 0% 0% $2M-$5M 4 $22.00 $29.00 25% 25% $5M-$10M 10 $25.00 $35.00 10% 10% $10M-$20M 27 $20.00 $29.00 30% 15% $20M-$50M 61 $20.00 $40.00 25% 20% $50M-$100M 95 $20.00 $35.00 18% 17% $100M-$200M 80 $25.00 $39.00 15% 16% $200M-$500M 73 $20.00 $39.00 18% 16% $500M-$1B 42 $20.00 $39.00 21% 19% $1B or more 34 $20.00 $30.00 9% 21% By region New England 16 $20.00 $35.00 27% 0% Middle Atlantic 48 $20.00 $30.00 22% 19% East North Central 119 $25.00 $40.00 12% 12% West North Central 28 $16.50 $28.00 19% 32% South Atlantic 70 $20.00 $35.00 24% 13% East South Central 26 $20.00 $35.00 18% 15% West South Central 41 $20.00 $35.00 24% 18% Mountain 26 $19.72 $39.00 22% 15% Pacific 53 $15.00 $35.00 25% 33% By number of 1-4 days 15 $25.00 $34.00 10% 6% days before 5-7 days 41 $20.00 $39.00 18% 16% late-payment 10 days 89 $20.00 $40.00 25% 18% fee is charged 12-15 days 48 $20.00 $35.00 17% 21% 20-25 days 24 $20.00 $39.00 15% 27% 26 days or more 26 $20.00 $35.00 21% 23% Note: Limited to credit unions that offer Platinum credit cards and charge a flat-dollar late-payment fee.

$16.00 $20.00 22% 100% 0% 10% 26% 21% 21% 18% 22% 17% 35% 32% 16% 24% 22% 24% 27% 19% 26% 11% 15% 23% 17% 17% 13% 10%

$24.00 $25.00 28% 0% 0% 60% 26% 25% 39% 25% 27% 24% 24% 26% 36% 32% 21% 26% 31% 27% 21% 23% 34% 35% 28% 35% 23% 32%

More than $25 13% 0% 50% 10% 4% 10% 5% 26% 16% 19% 12% 15% 6% 19% 6% 13% 9% 12% 16% 8% 35% 8% 12% 10% 23% 14%

**Insufficient data.

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Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-11 Classic Credit Cards: Percentage Assessed as Late-Payment Fee 1% 6% N Median Maximum 5% 4% 10% Overall 89 5.0% 20.0% 23% 60% 10% By asset size $5M-$10M 2 5.0% 5.0% 0% 100% 0% $10M-$20M 9 5.0% 6.0% 33% 56% 11% $20M-$50M 19 5.0% 20.0% 37% 42% 11% $50M-$100M 19 5.0% 15.0% 0% 79% 11% $100M-$200M 10 5.0% 15.0% 40% 30% 20% $200M-$500M 16 5.0% 20.0% 6% 75% 6% $500M-$1B 8 5.0% 5.0% 25% 75% 0% $1B or more 6 5.0% 10.0% 0% 83% 17% By region New England 4 5.0% 10.0% 0% 77% 23% Middle Atlantic 5 5.0% 5.0% 35% 65% 0% East North Central 3 6.7% 10.0% 0% 68% 32% West North Central 6 5.0% 10.0% 0% 70% 30% South Atlantic 18 5.0% 20.0% 32% 51% 12% East South Central 8 5.0% 15.0% 0% 80% 8% West South Central 18 5.0% 15.0% 26% 68% 0% Mountain 8 5.0% 20.0% 19% 60% 0% Pacific 19 5.0% 20.0% 29% 41% 17% By number of 1-4 days 2 7.9% 10.0% 0% 0% 100% days before 5-7 days 11 5.0% 20.0% 31% 39% 0% late-payment 10 days 31 5.0% 20.0% 17% 73% 5% fee is charged 11-15 days 20 5.0% 10.0% 20% 69% 11% 16-25 days 6 5.0% 15.0% 14% 71% 0% 28 days or more 10 5.0% 10.0% 42% 36% 21% Note: Limited to credit unions that offer Classic credit cards and charge a percentage of payment due late-payment fee.

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15% 20% 8% 0% 0% 11% 11% 10% 13% 0% 0% 0% 0% 0% 0% 4% 12% 6% 20% 12% 0% 30% 5% 0% 15% 0%

Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-12 Gold Credit Cards: Percentage Assessed as Late-Payment Fee 2% N Median Maximum 5% 4% Overall 47 5.0% 20.0% 22% 58% By asset size $5M-$10M 1 ** ** 0% 100% $10M-$20M 5 5.0% 6.0% 40% 40% $20M-$50M 9 5.0% 20.0% 33% 33% $50M-$100M 7 5.0% 15.0% 0% 86% $100M-$200M 3 7.0% 10.0% 33% 33% $200M-$500M 10 5.0% 20.0% 0% 80% $500M-$1B 6 5.0% 5.0% 33% 67% $1B or more 6 5.0% 10.0% 0% 83% By region New England 1 5.0% 5.0% 0% 100% Middle Atlantic 3 4.2% 5.0% 36% 64% East North Central 1 10.0% 10.0% 0% 0% West North Central 4 5.0% 10.0% 0% 74% South Atlantic 7 4.7% 5.0% 47% 53% East South Central 5 6.6% 15.0% 0% 63% West South Central 16 5.0% 15.0% 23% 69% Mountain 1 20.0% 20.0% 0% 0% Pacific 9 5.6% 20.0% 17% 32% By number of 5-7 days 6 5.0% 20.0% 40% 21% days before 10 days 17 5.0% 20.0% 19% 62% late-payment 11-16 days 14 5.0% 20.0% 0% 72% fee is charged 20-28 days 3 4.3% 5.0% 35% 65% 30 days or more 4 3.0% 5.0% 66% 34% Note: Limited to credit unions that offer Gold credit cards and charge a percentage of payment due late-payment fee.

6% 20% 21% 0% 20% 33% 14% 33% 20% 0% 17% 0% 0% 100% 26% 0% 37% 8% 100% 51% 39% 19% 28% 0% 0%

**Insufficient data.

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Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-13 Platinum Credit Cards: Percentage Assessed as Late-Payment Fee 1% 10% or N Median Maximum 5% 4% more Overall 58 5.0% 50.0% 23% 58% 20% By asset size $10M-$20M 2 4.0% 5.0% 50% 50% 0% $20M-$50M 12 5.0% 20.0% 42% 25% 33% $50M-$100M 11 5.0% 39.0% 9% 64% 27% $100M-$200M 4 5.0% 5.0% 0% 100% 0% $200M-$500M 12 5.0% 50.0% 0% 92% 8% $500M-$1B 11 5.0% 39.0% 27% 64% 9% $1B or more 6 5.0% 10.0% 0% 83% 17% By region New England 2 5.0% 5.0% 0% 100% 0% Middle Atlantic 5 8.3% 39.0% 40% 20% 40% East North Central 4 5.0% 39.0% 25% 49% 26% West North Central 7 5.0% 10.0% 0% 87% 13% South Atlantic 11 5.0% 15.0% 13% 60% 27% East South Central 3 6.6% 10.0% 0% 73% 27% West South Central 9 5.0% 50.0% 42% 37% 21% Mountain 3 3.4% 5.0% 50% 50% 0% Pacific 14 5.0% 20.0% 20% 68% 13% By number of 5-7 days 5 9.5% 20.0% 38% 13% 49% days before 10 days 16 5.0% 5.0% 27% 73% 0% late-payment 12-15 days 18 5.0% 50.0% 11% 81% 9% fee is charged 20-25 days 5 5.0% 5.0% 17% 83% 0% 26 days or more 8 5.0% 39.0% 27% 36% 37% Note: Limited to credit unions that offer Platinum credit cards and charge a percentage of payment due late-payment fee.

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Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-14 Classic Credit Cards: Days After Due Date When Charge Late-Payment Fee 1-4 N Median Maximum days Overall 379 10.0 40.0 5% By asset size $2M-$5M 5 10.0 20.0 0% $5M-$10M 24 10.0 31.0 0% $10M-$20M 40 10.0 35.0 0% $20M-$50M 75 10.0 40.0 8% $50M-$100M 76 10.0 30.0 5% $100M-$200M 57 10.0 31.0 11% $200M-$500M 51 10.0 33.0 6% $500M-$1B 30 10.0 30.0 3% $1B or more 21 15.0 30.0 14% By region New England 21 12.5 30.0 4% Middle Atlantic 41 10.0 31.0 5% East North Central 77 10.0 35.0 6% West North Central 36 11.3 31.0 6% South Atlantic 53 10.0 40.0 0% East South Central 28 10.0 25.0 8% West South Central 48 10.0 30.0 7% Mountain 26 10.0 31.0 9% Pacific 49 10.0 30.0 7% By flat-dollar $2 - $9 19 9.4 31.0 4% late fee $10 64 10.0 35.0 3% $12.50 - $15 63 10.0 31.0 10% $16 - $20 71 10.0 31.0 4% $22 - $25 71 10.0 35.0 5% More than $25 37 10.0 31.0 15% By percentage 1% - 4% 15 12.6 30.0 0% of payment 5% 51 10.0 30.0 0% due late fee 6% - 10% 8 14.4 40.0 27% 15% - 20% 6 7.0 20.0 0% Note: Limited to credit unions that offer Classic credit cards and charge a late-payment fee.

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5-7 days 15% 20% 8% 15% 17% 22% 14% 12% 7% 10% 18% 25% 23% 4% 16% 26% 7% 9% 6% 44% 10% 9% 29% 10% 9% 21% 10% 0% 61%

10 days 42% 60% 50% 40% 45% 34% 40% 39% 53% 10% 29% 37% 32% 41% 41% 54% 49% 52% 49% 29% 53% 40% 44% 40% 31% 29% 47% 18% 26%

11 - 15 days 15% 0% 13% 23% 11% 13% 12% 18% 17% 52% 18% 10% 8% 32% 13% 7% 19% 6% 26% 0% 14% 21% 6% 22% 6% 21% 27% 26% 0%

16 - 25 days 10% 20% 8% 10% 7% 9% 14% 12% 13% 5% 14% 18% 5% 10% 12% 5% 7% 22% 4% 12% 9% 8% 11% 5% 24% 4% 8% 0% 13%

More than 25 days 13% 0% 21% 13% 12% 16% 9% 14% 7% 10% 18% 5% 25% 8% 18% 0% 11% 3% 8% 11% 11% 12% 8% 17% 14% 25% 8% 28% 0%

Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-15 Gold Credit Cards: Days After Due Date When Charge Late-Payment Fee 1-4 days N Median Maximum Overall 163 10.0 35.0 4% By asset size $5M-$10M 8 10.0 31.0 0% $10M-$20M 11 15.0 30.0 0% $20M-$50M 21 10.0 31.0 0% $50M-$100M 26 10.0 30.0 4% $100M-$200M 31 10.0 31.0 6% $200M-$500M 28 10.0 35.0 7% $500M-$1B 20 10.0 25.0 5% $1B or more 18 14.9 30.0 17% By region New England 6 10.9 30.0 0% Middle Atlantic 15 10.0 31.0 5% East North Central 36 10.0 35.0 7% West North Central 11 10.9 31.0 0% South Atlantic 21 12.5 30.0 0% East South Central 11 10.0 15.0 8% West South Central 36 10.0 30.0 4% Mountain 6 10.0 15.0 11% Pacific 21 10.1 25.0 4% By flat-dollar $5 - $10 29 10.0 35.0 5% late fee $12.50 - $15 24 10.0 30.0 3% $17 - $20 28 10.0 31.0 4% $22 - $25 28 10.0 31.0 6% More than $25 20 12.4 30.0 10% By percentage 2% - 4% 8 10.0 30.0 0% of payment due 5% 27 12.2 30.0 0% late fee 6% - 20% 9 10.0 15.0 0% Note: Limited to credit unions that offer Gold credit cards and charge a late-payment fee.

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5-7 days 15% 13% 18% 24% 23% 13% 7% 5% 11% 0% 37% 13% 16% 28% 19% 9% 0% 12% 25% 14% 23% 12% 5% 31% 7% 31%

10 days 39% 50% 27% 52% 31% 39% 43% 45% 6% 61% 35% 34% 38% 19% 52% 48% 59% 37% 31% 54% 43% 35% 36% 30% 42% 31%

11 - 16 days 21% 13% 27% 10% 12% 23% 21% 30% 56% 11% 5% 15% 22% 22% 21% 20% 30% 43% 15% 15% 13% 25% 14% 0% 38% 38%

20-28 days 7% 0% 0% 5% 8% 10% 11% 15% 6% 0% 13% 8% 9% 15% 0% 4% 0% 4% 6% 3% 2% 10% 28% 8% 6% 0%

More than 28 days 14% 25% 27% 10% 23% 10% 11% 0% 6% 28% 6% 23% 15% 16% 0% 16% 0% 0% 19% 10% 14% 13% 8% 31% 7% 0%

Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-16 Platinum Credit Cards: Days After Due Date When Charge Late-Payment Fee 1-4 N Median Maximum days Overall 273 10.0 40.0 5% By asset size $2M-$5M 1 ** ** 0% $5M-$10M 5 10.0 15.0 0% $10M-$20M 15 15.0 30.0 0% $20M-$50M 42 10.0 40.0 7% $50M-$100M 57 10.0 30.0 2% $100M-$200M 45 10.0 31.0 11% $200M-$500M 51 10.0 35.0 6% $500M-$1B 34 10.0 35.0 3% $1B or more 23 15.0 31.0 9% By region New England 9 10.0 30.0 0% Middle Atlantic 30 10.0 35.0 2% East North Central 63 10.0 35.0 6% West North Central 22 15.0 30.0 11% South Atlantic 47 10.0 40.0 0% East South Central 19 10.0 30.0 5% West South Central 31 10.0 30.0 8% Mountain 13 10.0 31.0 18% Pacific 39 10.0 30.0 4% By flat-dollar $5 - $10 44 10.0 30.0 3% late fee $12.50 - $15 45 10.0 35.0 2% $16 - $20 44 10.0 31.0 5% $24 - $25 74 10.0 35.0 7% More than $25 36 10.0 31.0 15% By percentage 1% - 4% 9 10.0 30.0 0% of payment due 5% 36 15.0 30.0 0% late fee 10% or more 7 16.4 40.0 0% Note: Limited to credit unions that offer Platinum credit cards and charge a late-payment fee.

5-7 days 16% 0% 20% 13% 17% 25% 16% 14% 6% 13% 31% 17% 18% 11% 15% 16% 17% 13% 13% 15% 14% 23% 19% 10% 22% 3% 40%

10 days 37% 100% 60% 27% 40% 35% 33% 35% 47% 9% 32% 45% 27% 23% 42% 48% 37% 43% 40% 48% 37% 39% 35% 34% 35% 34% 0%

11 - 16 days 21% 0% 20% 27% 17% 18% 18% 20% 24% 48% 19% 25% 16% 32% 16% 12% 20% 0% 36% 17% 22% 19% 22% 15% 15% 41% 18%

20-28 days 9% 0% 0% 20% 2% 7% 13% 14% 12% 9% 10% 6% 13% 7% 13% 5% 8% 20% 2% 7% 13% 7% 7% 15% 7% 13% 0%

More than 28 days 13% 0% 0% 13% 17% 14% 9% 12% 9% 13% 8% 6% 20% 16% 14% 15% 11% 6% 4% 11% 13% 6% 11% 11% 21% 10% 42%

**Insufficient data.

Table 6-17 Increase Interest Rate as a Penalty for Late Payments N 829 Less than $2M 3 $2M-$5M 22 $5M-$10M 54 $10M-$20M 89 $20M-$50M 163 $50M-$100M 165 $100M-$200M 127 $200M-$500M 112 $500M-$1B 49 $1B or more 45 By region New England 39 Middle Atlantic 94 East North Central 200 West North Central 75 South Atlantic 121 East South Central 55 West South Central 88 Mountain 58 Pacific 99 Note: Limited to credit unions that offer credit cards. Overall By asset size

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Yes 17% 0% 5% 9% 10% 14% 19% 31% 27% 22% 29% 22% 7% 19% 19% 18% 16% 18% 17% 16%

No 83% 100% 95% 91% 90% 86% 81% 69% 73% 78% 71% 78% 93% 81% 81% 82% 84% 82% 83% 84%

Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-18 Number of Late Payments Before Increase Interest Rate N 1 2 3 More than 3 161 22% 49% 21% 9% $2M-$5M 1 0% 0% 100% 0% $5M-$10M 4 0% 25% 50% 25% $10M-$20M 9 0% 78% 11% 11% $20M-$50M 22 23% 36% 23% 18% $50M-$100M 29 34% 48% 14% 3% $100M-$200M 40 23% 50% 23% 5% $200M-$500M 29 28% 59% 14% 0% $500M-$1B 13 31% 38% 23% 8% $1B or more 14 7% 57% 21% 14% By New England 10 24% 52% 6% 17% region Middle Atlantic 8 34% 47% 8% 11% East North Central 46 32% 31% 28% 8% West North Central 15 10% 47% 25% 19% South Atlantic 21 19% 62% 12% 7% East South Central 11 8% 59% 33% 0% West South Central 19 21% 46% 25% 8% Mountain 11 21% 79% 0% 0% Pacific 20 9% 59% 23% 10% Note: Limited to credit unions that offer credit cards and increase interest rates as a penalty for late payments. Overall By asset size

Table 6-19 Charge Over-Credit-Limit Credit Card Fee Classic credit cards N Yes No Overall 655 84% 16% By Less than $2M 2 50% 50% asset $2M-$5M 20 70% 30% size $5M-$10M 46 89% 11% $10M-$20M 75 87% 13% $20M-$50M 133 84% 16% $50M-$100M 130 82% 18% $100M-$200M 92 80% 20% $200M-$500M 82 87% 13% $500M-$1B 41 88% 12% $1B or more 34 85% 15% By New England 32 67% 33% region Middle Atlantic 68 92% 8% East North Central 160 80% 20% West North Central 57 77% 23% South Atlantic 88 91% 9% East South Central 44 72% 28% West South Central 72 90% 10% Mountain 48 83% 17% Pacific 86 88% 12% Note: Limited to credit unions that offer the specified credit card.

N 272 0 2 11 20 38 50 43 51 27 30 9 23 73 20 38 13 51 10 35

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Gold credit cards Yes No 87% 13% 0% 0% 50% 50% 91% 9% 90% 10% 89% 11% 84% 16% 86% 14% 86% 14% 85% 15% 90% 10% 78% 22% 92% 8% 82% 18% 85% 15% 91% 9% 80% 20% 88% 12% 100% 0% 90% 10%

N 464 1 5 10 27 72 103 80 80 47 39 16 49 121 35 77 30 48 27 61

Platinum credit cards Yes No 85% 15% 0% 100% 80% 20% 100% 0% 85% 15% 83% 17% 86% 14% 88% 13% 85% 15% 89% 11% 90% 10% 94% 6% 88% 12% 79% 21% 81% 19% 89% 11% 74% 26% 90% 10% 97% 3% 87% 13%

Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-20 Classic Credit Cards: Flat-Dollar Over-Credit-Limit Fee

N Median Maximum $1 - $9 $10 Overall 525 $15.00 $39.00 3% 32% By Less than $2M 1 ** ** 0% 100% asset $2M-$5M 13 $20.00 $30.00 0% 31% size $5M-$10M 39 $15.00 $30.00 3% 33% $10M-$20M 65 $15.00 $39.00 8% 42% $20M-$50M 100 $15.00 $35.00 1% 34% $50M-$100M 103 $18.38 $30.00 3% 31% $100M-$200M 71 $20.00 $39.00 3% 18% $200M-$500M 69 $18.45 $35.00 1% 22% $500M-$1B 36 $20.00 $39.00 3% 22% $1B or more 28 $19.00 $30.00 0% 29% By New England 20 $19.37 $30.00 8% 22% region Middle Atlantic 59 $20.00 $30.00 0% 38% East North Central 120 $20.00 $39.00 2% 27% West North Central 40 $15.00 $29.00 5% 24% South Atlantic 79 $15.00 $30.00 2% 35% East South Central 33 $10.00 $35.00 5% 51% West South Central 63 $20.00 $35.00 3% 28% Mountain 40 $20.00 $30.00 0% 30% Pacific 71 $15.00 $35.00 5% 38% Note: Limited to credit unions that offer Classic credit cards and charge a flat-dollar over-credit-limit fee.

$12 $15 16% 0% 8% 15% 11% 21% 16% 14% 25% 17% 18% 14% 10% 12% 35% 16% 18% 15% 15% 23%

$17 $20 19% 0% 15% 15% 17% 18% 19% 27% 20% 17% 29% 35% 24% 21% 14% 16% 7% 23% 20% 11%

$22 $25 21% 0% 15% 31% 18% 20% 27% 20% 20% 22% 11% 15% 23% 26% 20% 25% 9% 19% 19% 18%

More than $25 9% 0% 31% 3% 5% 6% 4% 18% 12% 19% 14% 6% 5% 12% 2% 6% 11% 11% 16% 4%

**Insufficient data.

Table 6-21 Gold Credit Cards: Flat-Dollar Over-Credit-Limit Fee

N Median Maximum $1 - $9 $10 Overall 223 $20.00 $39.00 4% 28% By $2M-$5M 1 ** ** 0% 0% asset $5M-$10M 10 $22.50 $30.00 10% 20% size $10M-$20M 18 $15.00 $29.00 6% 39% $20M-$50M 27 $15.00 $27.00 7% 41% $50M-$100M 39 $15.00 $30.00 5% 31% $100M-$200M 37 $21.10 $39.00 0% 19% $200M-$500M 42 $20.00 $35.00 2% 19% $500M-$1B 23 $21.38 $35.00 0% 17% $1B or more 26 $19.00 $30.00 0% 27% By New England 7 $20.00 $30.00 0% 0% region Middle Atlantic 20 $24.10 $29.00 0% 16% East North Central 54 $20.00 $39.00 0% 29% West North Central 14 $15.00 $25.00 16% 22% South Atlantic 34 $16.37 $30.00 2% 36% East South Central 11 $13.45 $35.00 0% 47% West South Central 43 $17.26 $30.00 5% 31% Mountain 10 $20.00 $29.00 0% 16% Pacific 30 $20.00 $35.00 12% 25% Note: Limited to credit unions that offer Gold credit cards and charge a flat-dollar over-credit-limit fee.

$12 $15 16% 0% 0% 22% 15% 18% 8% 21% 22% 19% 27% 21% 16% 21% 13% 34% 13% 25% 8%

$17 $20 18% 0% 20% 22% 11% 15% 24% 21% 13% 27% 48% 10% 15% 21% 18% 0% 23% 23% 18%

$22 $25 21% 0% 40% 6% 22% 23% 22% 24% 30% 12% 15% 44% 19% 20% 21% 0% 18% 17% 29%

More than $25 12% 100% 10% 6% 4% 8% 27% 12% 17% 15% 10% 9% 20% 0% 10% 19% 9% 19% 9%

**Insufficient data.

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Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-22 Platinum Credit Cards: Flat-Dollar Over-Credit-Limit Fee

N Median Maximum $1 - $9 $10 Overall 383 $20.00 $39.00 2% 21% By $2M-$5M 4 $19.50 $29.00 0% 50% asset $5M-$10M 9 $25.00 $35.00 0% 0% size $10M-$20M 21 $20.00 $39.00 5% 24% $20M-$50M 55 $20.00 $29.00 2% 25% $50M-$100M 86 $20.00 $39.00 1% 23% $100M-$200M 67 $20.00 $39.00 3% 12% $200M-$500M 66 $20.00 $35.00 0% 21% $500M-$1B 41 $20.00 $39.00 2% 20% $1B or more 34 $20.00 $39.00 0% 24% By New England 13 $21.94 $30.00 0% 30% region Middle Atlantic 41 $20.00 $29.00 4% 15% East North Central 95 $25.00 $39.00 1% 13% West North Central 26 $20.00 $35.00 0% 12% South Atlantic 68 $20.00 $35.00 1% 22% East South Central 21 $19.83 $35.00 4% 24% West South Central 42 $16.58 $35.00 2% 35% Mountain 25 $19.77 $39.00 0% 26% Pacific 52 $15.00 $35.00 3% 31% Note: Limited to credit unions that offer Platinum credit cards and charge a flat-dollar over-credit-limit fee.

$12 $15 15% 0% 11% 19% 18% 14% 13% 15% 17% 12% 0% 18% 9% 30% 16% 19% 13% 16% 20%

$17 $20 22% 0% 22% 24% 22% 20% 27% 21% 15% 32% 21% 18% 23% 29% 25% 15% 20% 24% 17%

$22 $25 26% 0% 56% 19% 25% 35% 22% 26% 27% 15% 36% 41% 31% 17% 24% 27% 16% 22% 22%

More than $25 13% 50% 11% 10% 7% 7% 22% 17% 20% 18% 13% 4% 23% 12% 12% 12% 13% 13% 7%

Table 6-23 Charge Cash-Advance Credit Card Fee Classic credit cards N Yes No Overall 657 23% 77% By Less than $2M 2 50% 50% asset $2M-$5M 19 26% 74% size $5M-$10M 45 29% 71% $10M-$20M 76 25% 75% $20M-$50M 132 16% 84% $50M-$100M 133 20% 80% $100M-$200M 92 22% 78% $200M-$500M 83 27% 73% $500M-$1B 41 34% 66% $1B or more 34 24% 76% By New England 31 21% 79% region Middle Atlantic 68 11% 89% East North Central 162 25% 75% West North Central 56 34% 66% South Atlantic 89 15% 85% East South Central 44 20% 80% West South Central 73 19% 81% Mountain 49 19% 81% Pacific 85 37% 63% Note: Limited to credit unions that offer the specified credit card.

N 272 0 2 11 21 37 52 41 51 27 30 9 23 73 20 38 13 52 11 33

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Gold credit cards Yes No 22% 78% 0% 0% 0% 100% 18% 82% 19% 81% 19% 81% 17% 83% 29% 71% 25% 75% 37% 63% 20% 80% 38% 62% 19% 81% 19% 81% 35% 65% 25% 75% 30% 70% 15% 85% 24% 76% 29% 71%

N 465 1 3 9 28 71 106 79 82 47 39 16 49 121 35 79 29 50 27 59

Platinum credit cards Yes No 27% 73% 100% 0% 0% 100% 56% 44% 18% 82% 20% 80% 25% 75% 30% 70% 30% 70% 34% 66% 28% 72% 36% 64% 15% 85% 30% 70% 33% 67% 22% 78% 22% 78% 32% 68% 26% 74% 28% 72%

Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-24 Classic Credit Cards: Flat-Dollar Cash Advance Fees N Median Maximum $1 - $3 75 $3.00 $30.00 54% Less than $2M 1 ** ** 100% $2M-$5M 4 $11.25 $25.00 50% $5M-$10M 8 $1.75 $25.00 75% $10M-$20M 13 $3.00 $15.00 54% $20M-$50M 9 $3.00 $20.00 56% $50M-$100M 14 $7.50 $25.00 36% $100M-$200M 11 $5.00 $30.00 36% $200M-$500M 9 $4.55 $25.00 44% $500M-$1B 3 $5.42 $10.00 67% $1B or more 3 $18.91 $25.00 0% By New England 3 $22.24 $25.00 33% region Middle Atlantic 3 $1.00 $5.00 80% East North Central 20 $2.40 $30.00 61% West North Central 6 $2.00 $25.00 81% South Atlantic 8 $5.00 $25.00 40% East South Central 8 $2.42 $5.00 64% West South Central 6 $10.00 $25.00 21% Mountain 8 $5.00 $15.00 39% Pacific 13 $3.80 $25.00 51% Note: Limited to credit unions that offer the specified credit card and charge a cash advance fee. Overall By asset size

$5 20% 0% 0% 13% 31% 22% 14% 27% 22% 0% 67% 0% 20% 10% 0% 50% 36% 19% 41% 15%

$10 or more 27% 0% 50% 13% 15% 22% 50% 36% 33% 33% 33% 67% 0% 29% 19% 10% 0% 61% 21% 34%

**Insufficient data.

Table 6-25 Gold Credit Cards: Flat-Dollar Cash Advance Fees N Median Maximum $1 - $3 30 $5.00 $30.00 42% $5M-$10M 2 $15.00 $25.00 0% $10M-$20M 3 $1.00 $15.00 67% $20M-$50M 2 $11.00 $20.00 50% $50M-$100M 5 $11.56 $25.00 40% $100M-$200M 6 $9.46 $30.00 33% $200M-$500M 6 $4.00 $25.00 50% $500M-$1B 3 $5.42 $10.00 67% $1B or more 3 $18.91 $25.00 0% By New England 1 ** ** 100% region Middle Atlantic 3 $3.73 $5.00 73% East North Central 5 $11.92 $30.00 28% West North Central 2 $18.89 $25.00 36% South Atlantic 6 $3.35 $25.00 58% East South Central 3 $3.02 $5.00 68% West South Central 4 $15.00 $25.00 0% Mountain 2 $13.35 $15.00 47% Pacific 4 $6.73 $25.00 45% Note: Limited to credit unions that offer the specified credit card and charge a cash advance fee. Overall By asset size

$5 17% 50% 0% 0% 0% 17% 33% 0% 67% 0% 27% 0% 0% 28% 32% 31% 0% 16%

$10 or more 41% 50% 33% 50% 60% 50% 17% 33% 33% 0% 0% 72% 64% 14% 0% 69% 53% 39%

**Insufficient data.

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Results Tables: Chapter 6 - Credit Cards

Table 6-26 Platinum Credit Cards: Flat-Dollar Cash Advance Fees N Median Maximum $1 - $3 45 $5.00 $30.00 42% Less than $2M 1 ** ** 100% $5M-$10M 2 $2.25 $3.00 100% $10M-$20M 3 $5.00 $15.00 0% $20M-$50M 1 ** ** 0% $50M-$100M 13 $5.00 $25.00 31% $100M-$200M 8 $7.50 $30.00 25% $200M-$500M 9 $4.55 $20.00 44% $500M-$1B 4 $2.85 $10.00 75% $1B or more 4 $8.91 $25.00 0% By New England 2 $20.56 $25.00 50% region Middle Atlantic 3 $2.92 $5.00 80% East North Central 15 $2.67 $30.00 53% West North Central 3 $4.10 $5.00 36% South Atlantic 7 $5.00 $25.00 29% East South Central 5 $3.44 $5.00 60% West South Central 2 $18.53 $25.00 0% Mountain 4 $5.00 $10.00 19% Pacific 4 $18.70 $25.00 0% Note: Limited to credit unions that offer the specified credit card and charge a cash advance fee. Overall By asset size

$5 29% 0% 0% 67% 100% 31% 25% 22% 0% 75% 0% 20% 21% 64% 43% 40% 0% 61% 21%

$10 or more 28% 0% 0% 33% 0% 38% 50% 33% 25% 25% 50% 0% 26% 0% 28% 0% 100% 20% 79%

**Insufficient data.

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Results Tables: Chapter 6 - Credit Cards

Table 6-27 Classic Credit Cards: Percent of Cash Advance Fees

N Median Maximum 1% - 1.5% 2% Overall 80 2.00% 21.00% 10% 41% By $2M-$5M 1 ** ** 0% 0% asset $5M-$10M 3 2.00% 3.00% 33% 33% size $10M-$20M 7 3.00% 14.99% 0% 43% $20M-$50M 12 2.00% 13.98% 0% 58% $50M-$100M 14 2.75% 9.50% 7% 36% $100M-$200M 11 2.61% 15.99% 9% 36% $200M-$500M 16 3.00% 13.00% 19% 25% $500M-$1B 11 2.00% 11.90% 27% 36% $1B or more 5 2.00% 2.00% 20% 80% By New England 5 2.00% 3.00% 13% 69% region Middle Atlantic 3 7.18% 14.99% 0% 16% East North Central 18 3.00% 21.00% 4% 17% West North Central 9 2.00% 13.00% 14% 47% South Atlantic 7 2.85% 13.98% 0% 43% East South Central 3 2.36% 3.00% 0% 65% West South Central 7 2.00% 3.00% 0% 64% Mountain 6 1.50% 3.00% 67% 16% Pacific 22 2.00% 10.90% 11% 51% Note: Limited to credit unions that offer the specified credit card and charge a cash advance fee.

2.5% - 3% 36% 0% 33% 43% 33% 50% 36% 44% 27% 0% 18% 40% 57% 23% 35% 35% 36% 16% 34%

More than 3% 12% 100% 0% 14% 8% 7% 18% 13% 9% 0% 0% 44% 23% 16% 22% 0% 0% 0% 4%

2.5% - 3% 27% 100% 0% 33% 14% 43% 29% 0% 0% 50% 74% 0% 0% 21% 0% 0%

More than 3% 20% 0% 33% 33% 29% 14% 14% 0% 0% 30% 26% 50% 0% 0% 0% 20%

**Insufficient data.

Table 6-28 Gold Credit Cards: Percent of Cash Advance Fees

N Median Maximum 1% - 1.5% 2% Overall 31 2.00% 15.99% 17% 36% By $10M-$20M 1 ** ** 0% 0% asset $20M-$50M 3 2.00% 8.64% 0% 67% size $50M-$100M 3 5.49% 11.00% 0% 33% $100M-$200M 7 2.39% 15.99% 29% 29% $200M-$500M 7 2.78% 10.90% 29% 14% $500M-$1B 7 2.20% 10.90% 14% 43% $1B or more 3 1.85% 2.00% 33% 67% By New England 3 1.53% 2.00% 70% 30% region East North Central 10 3.00% 15.99% 10% 10% West North Central 3 3.00% 11.00% 0% 0% South Atlantic 3 5.33% 8.64% 0% 50% East South Central 2 2.00% 2.00% 0% 100% West South Central 3 2.00% 3.00% 0% 79% Mountain 2 1.50% 1.50% 100% 0% Pacific 5 2.00% 10.90% 20% 59% Note: Limited to credit unions that offer the specified credit card and charge a cash advance fee. **Insufficient data.

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Table 6-29 Platinum Credit Cards: Percent of Cash Advance Fees

N Median Maximum 1% - 1.5% 2% Overall 88 3.00% 15.99% 12% 34% By $5M-$10M 3 2.00% 3.00% 33% 33% asset $10M-$20M 2 3.50% 5.00% 0% 50% size $20M-$50M 12 2.50% 8.64% 8% 42% $50M-$100M 15 2.90% 3.00% 13% 27% $100M-$200M 19 2.78% 15.99% 11% 37% $200M-$500M 17 3.00% 13.00% 6% 18% $500M-$1B 12 2.50% 9.90% 25% 25% $1B or more 8 2.00% 3.00% 13% 63% By New England 5 1.80% 3.00% 39% 39% region Middle Atlantic 4 2.50% 3.00% 0% 47% East North Central 22 3.00% 15.99% 4% 23% West North Central 8 2.95% 13.00% 0% 42% South Atlantic 13 3.00% 8.64% 11% 24% East South Central 4 2.25% 3.00% 39% 19% West South Central 11 2.00% 3.00% 7% 53% Mountain 7 1.59% 3.00% 60% 14% Pacific 14 2.09% 10.90% 7% 47% Note: Limited to credit unions that offer the specified credit card and charge a cash advance fee.

2.5% - 3% 44% 33% 0% 42% 60% 37% 65% 42% 25% 22% 53% 54% 38% 53% 41% 40% 25% 39%

More than 3% 10% 0% 50% 8% 0% 16% 12% 8% 0% 0% 0% 19% 20% 12% 0% 0% 0% 6%

Table 6-30 Grace Period for Repayment of Balances Classic credit cards N Yes No Overall 649 89% 11% By Less than $2M 2 100% 0% asset $2M-$5M 19 79% 21% size $5M-$10M 43 77% 23% $10M-$20M 75 91% 9% $20M-$50M 131 92% 8% $50M-$100M 133 89% 11% $100M-$200M 90 88% 12% $200M-$500M 83 94% 6% $500M-$1B 41 95% 5% $1B or more 32 91% 9% By New England 32 89% 11% region Middle Atlantic 69 95% 5% East North Central 162 94% 6% West North Central 55 90% 10% South Atlantic 88 89% 11% East South Central 42 81% 19% West South Central 71 80% 20% Mountain 46 94% 6% Pacific 84 85% 15% Note: Limited to credit unions that offer the specified credit card.

N 270 0 2 10 20 38 51 42 51 27 29 8 23 73 19 37 13 51 11 35

Gold credit cards Yes No 93% 7% ** ** 100% 0% 60% 40% 95% 5% 97% 3% 92% 8% 93% 7% 96% 4% 93% 7% 90% 10% 92% 8% 100% 0% 94% 6% 92% 8% 98% 2% 88% 12% 85% 15% 92% 8% 96% 4%

N 456 1 5 9 27 70 102 77 81 47 37 15 50 120 34 76 30 46 26 59

Platinum credit cards Yes No 93% 7% 100% 0% 60% 40% 89% 11% 96% 4% 93% 7% 91% 9% 91% 9% 99% 1% 94% 6% 92% 8% 96% 4% 95% 5% 94% 6% 98% 2% 92% 8% 90% 10% 86% 14% 100% 0% 90% 10%

**Insufficient data.

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Results Tables: Chapter 6 - Credit Cards

Table 6-31 Classic Credit Cards: Number of Days in Grace Period for Repayment of Balances 15 - 17 days N Median Maximum 5 - 7 days 10 days Overall 558 25.0 35.0 4% 7% 4% By Less than $2M 2 26.5 28.0 0% 0% 0% asset $2M-$5M 13 25.0 30.0 8% 8% 0% size $5M-$10M 33 25.0 30.0 3% 12% 0% $10M-$20M 66 25.0 30.0 2% 5% 9% $20M-$50M 110 25.0 35.0 6% 10% 4% $50M-$100M 114 25.0 30.0 4% 6% 3% $100M-$200M 77 25.0 30.0 3% 4% 3% $200M-$500M 76 25.0 30.0 1% 5% 4% $500M-$1B 39 25.0 30.0 3% 3% 3% $1B or more 28 25.0 25.0 0% 4% 0% By New England 26 25.0 30.0 5% 5% 9% region Middle Atlantic 64 25.0 30.0 3% 3% 2% East North Central 147 25.0 35.0 7% 7% 3% West North Central 49 25.0 30.0 4% 5% 0% South Atlantic 77 25.0 30.0 1% 9% 5% East South Central 34 25.0 30.0 0% 0% 9% West South Central 54 25.0 30.0 3% 9% 5% Mountain 41 25.0 30.0 4% 14% 0% Pacific 66 25.0 30.0 1% 5% 5% Note: Limited to credit unions that offer Classic credit cards and have a grace period for repayment of balances.

20 - 24 days 6% 0% 15% 9% 5% 7% 3% 5% 7% 3% 0% 11% 3% 7% 9% 6% 2% 5% 4% 2%

25 days 67% 50% 54% 55% 58% 61% 72% 81% 78% 87% 96% 61% 68% 63% 67% 64% 72% 65% 64% 83%

More than 25 days 13% 50% 15% 21% 23% 12% 12% 5% 5% 3% 0% 8% 20% 13% 14% 15% 17% 13% 15% 4%

Table 6-32 Gold Credit Cards: Number of Days in Grace Period for Repayment of Balances 15 - 17 N Median Maximum 5 - 7 days 10 days days Overall 238 25.0 36.0 3% 9% 4% By $2M-$5M 2 26.0 27.0 0% 0% 0% asset $5M-$10M 6 25.0 30.0 0% 33% 0% size $10M-$20M 19 25.0 30.0 0% 5% 5% $20M-$50M 32 25.0 30.0 6% 19% 6% $50M-$100M 44 25.0 30.0 5% 5% 5% $100M-$200M 37 25.0 30.0 5% 0% 3% $200M-$500M 48 25.0 30.0 2% 8% 4% $500M-$1B 25 25.0 36.0 4% 4% 4% $1B or more 25 25.0 25.0 0% 4% 0% By New England 6 21.9 25.0 14% 28% 0% region Middle Atlantic 22 25.0 30.0 9% 13% 0% East North Central 66 25.0 36.0 3% 0% 5% West North Central 17 25.0 25.0 0% 9% 0% South Atlantic 35 25.0 30.0 3% 21% 5% East South Central 10 25.0 28.0 0% 0% 0% West South Central 40 25.0 30.0 4% 10% 6% Mountain 10 25.0 28.0 0% 33% 0% Pacific 32 25.0 25.0 3% 0% 8% Note: Limited to credit unions that offer Gold credit cards and have a grace period for repayment of balances.

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20 - 24 days 7% 0% 0% 11% 13% 5% 8% 4% 4% 0% 0% 0% 12% 29% 5% 0% 2% 0% 0%

25 days 68% 50% 50% 63% 53% 70% 73% 77% 80% 96% 57% 74% 69% 62% 52% 89% 67% 59% 89%

More than 25 days 8% 50% 17% 16% 3% 11% 11% 4% 4% 0% 0% 4% 11% 0% 15% 11% 11% 8% 0%

Credit Union Fees Survey

Results Tables: Chapter 6 - Credit Cards

Table 6-33 Platinum Credit Cards: Number of Days in Grace Period for Repayment of Balances 15 - 17 N Median Maximum 5 - 7 days 10 days days Overall 411 25.0 45.0 4% 8% 4% By Less than $2M 1 ** ** 0% 0% 0% asset $2M-$5M 3 25.0 25.0 0% 0% 0% size $5M-$10M 6 25.0 25.0 17% 17% 0% $10M-$20M 25 25.0 30.0 0% 16% 8% $20M-$50M 60 25.0 45.0 7% 12% 2% $50M-$100M 90 25.0 30.0 4% 7% 8% $100M-$200M 69 25.0 30.0 4% 7% 3% $200M-$500M 80 25.0 30.0 3% 6% 3% $500M-$1B 44 25.0 28.0 2% 2% 2% $1B or more 33 25.0 30.0 3% 3% 0% By New England 13 25.0 25.0 20% 6% 7% region Middle Atlantic 45 25.0 30.0 2% 12% 4% East North Central 109 25.0 45.0 3% 9% 2% West North Central 33 25.0 30.0 5% 7% 5% South Atlantic 71 25.0 30.0 2% 9% 4% East South Central 27 25.0 30.0 9% 3% 12% West South Central 36 25.0 30.0 10% 12% 3% Mountain 26 25.0 30.0 0% 15% 0% Pacific 51 25.0 30.0 2% 0% 4% Note: Limited to credit unions that offer Platinum credit cards and have a grace period for repayment of balances.

20 - 24 days 6% 0% 0% 0% 8% 8% 6% 7% 6% 5% 6% 6% 2% 8% 14% 5% 3% 7% 3% 5%

25 days 67% 0% 100% 67% 56% 57% 67% 70% 78% 84% 82% 60% 69% 63% 57% 69% 59% 64% 74% 86%

More than 25 days 10% 100% 0% 0% 12% 15% 9% 9% 5% 5% 6% 0% 12% 14% 12% 11% 15% 5% 8% 4%

**Insufficient data.

Table 6-34 Offer Balance Transfer Promotions Classic credit cards N Yes No Overall 670 47% 53% By Less than $2M 2 50% 50% asset $2M-$5M 19 21% 79% size $5M-$10M 46 28% 72% $10M-$20M 77 36% 64% $20M-$50M 136 47% 53% $50M-$100M 133 51% 49% $100M-$200M 96 60% 40% $200M-$500M 86 58% 42% $500M-$1B 41 63% 37% $1B or more 34 71% 29% By New England 32 34% 66% region Middle Atlantic 70 51% 49% East North Central 166 54% 46% West North Central 61 35% 65% South Atlantic 89 53% 47% East South Central 42 48% 52% West South Central 76 50% 50% Mountain 48 22% 78% Pacific 86 44% 56% Note: Limited to credit unions that offer the specified card.

N 283 0 2 11 22 42 51 45 52 27 31 8 23 75 22 38 13 55 12 37

Gold credit cards Yes No 53% 47% ** ** 0% 100% 27% 73% 41% 59% 55% 45% 53% 47% 60% 40% 62% 38% 59% 41% 68% 32% 70% 30% 77% 23% 60% 40% 44% 56% 52% 48% 56% 44% 49% 51% 13% 87% 49% 51%

N 478 1 5 10 29 72 104 84 86 47 40 16 51 126 39 80 30 50 25 61

Platinum credit cards Yes No 67% 33% 100% 0% 40% 60% 80% 20% 52% 48% 61% 39% 71% 29% 71% 29% 67% 33% 72% 28% 75% 25% 70% 30% 70% 30% 74% 26% 59% 41% 62% 38% 74% 26% 69% 31% 55% 45% 55% 45%

**Insufficient data.

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Results Tables: Chapter 6 - Credit Cards

Table 6-35 Charge a Balance-Transfer Fee Classic credit cards N Yes No N Overall 336 4% 96% 158 By Less than $2M 1 0% 100% 0 asset $2M-$5M 4 25% 75% 0 size $5M-$10M 13 8% 92% 3 $10M-$20M 28 0% 100% 9 $20M-$50M 64 3% 97% 23 $50M-$100M 68 1% 99% 27 $100M-$200M 58 7% 93% 27 $200M-$500M 50 6% 94% 32 $500M-$1B 26 4% 96% 16 $1B or more 24 4% 96% 21 By New England 12 7% 93% 5 region Middle Atlantic 39 1% 99% 17 East North Central 94 6% 94% 44 West North Central 25 6% 94% 11 South Atlantic 50 5% 95% 22 East South Central 21 0% 100% 7 West South Central 41 5% 95% 31 Mountain 12 0% 100% 2 Pacific 42 0% 100% 19 Note: Limited to credit unions that offer balance transfer promotions on the specified card.

Gold credit cards Yes No 5% 95% ** ** ** ** 0% 100% 0% 100% 13% 87% 0% 100% 11% 89% 3% 97% 0% 100% 0% 100% 17% 83% 10% 90% 7% 93% 0% 100% 4% 96% 0% 100% 5% 95% 0% 100% 0% 100%

N 326 1 2 8 15 44 74 60 58 34 30 10 35 92 26 53 23 36 15 36

Platinum credit cards Yes No 6% 94% 0% 100% 50% 50% 13% 88% 0% 100% 5% 95% 7% 93% 10% 90% 7% 93% 3% 97% 7% 93% 15% 85% 11% 89% 7% 93% 6% 94% 8% 92% 0% 100% 7% 93% 0% 100% 3% 97%

Gold credit cards Yes No 35% 65% ** ** 50% 50% 18% 82% 18% 82% 43% 58% 26% 74% 45% 55% 28% 72% 50% 50% 47% 53% 78% 22% 57% 43% 37% 63% 44% 56% 22% 78% 24% 76% 16% 84% 62% 38% 41% 59%

N 479 1 4 10 29 74 106 84 86 46 39 16 51 125 39 79 29 51 26 63

Platinum credit cards Yes No 51% 49% 0% 100% 0% 100% 50% 50% 24% 76% 49% 51% 54% 46% 58% 42% 58% 42% 70% 30% 72% 28% 63% 37% 64% 36% 44% 56% 48% 52% 49% 51% 69% 31% 50% 50% 49% 51% 52% 48%

**Insufficient data.

Table 6-36 Offer Rewards

N Overall 662 By Less than $2M 2 asset $2M-$5M 18 size $5M-$10M 46 $10M-$20M 76 $20M-$50M 133 $50M-$100M 133 $100M-$200M 95 $200M-$500M 86 $500M-$1B 40 $1B or more 33 By New England 33 region Middle Atlantic 68 East North Central 163 West North Central 61 South Atlantic 88 East South Central 40 West South Central 76 Mountain 48 Pacific 85 Note: Limited to credit unions that offer credit cards.

Classic credit cards Yes No 21% 79% 0% 100% 6% 94% 7% 93% 14% 86% 23% 77% 23% 77% 35% 65% 22% 78% 40% 60% 36% 64% 26% 74% 21% 79% 23% 77% 22% 78% 19% 81% 20% 80% 18% 82% 19% 81% 23% 77%

N 278 0 2 11 22 40 50 44 53 26 30 9 23 74 22 37 12 55 11 35

**Insufficient data.

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Results Tables: Chapter 6 - Credit Cards

Table 6-37 Charge a Fee for Rewards Classic credit cards N Yes No Overall 157 2% 98% By $2M-$5M 1 0% 100% asset $5M-$10M 3 0% 100% size $10M-$20M 11 0% 100% $20M-$50M 31 0% 100% $50M-$100M 31 3% 97% $100M-$200M 33 3% 97% $200M-$500M 19 0% 100% $500M-$1B 16 6% 94% $1B or more 12 8% 92% By New England 9 0% 100% region Middle Atlantic 18 0% 100% East North Central 43 4% 96% West North Central 13 0% 100% South Atlantic 17 0% 100% East South Central 10 0% 100% West South Central 18 9% 91% Mountain 10 0% 100% Pacific 19 0% 100% Note: Limited to credit unions that offer rewards in conjunction with specified card.

N 99 1 2 4 17 13 20 15 13 14 7 12 29 8 9 3 12 6 13

Gold credit cards Yes No 4% 96% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 10% 90% 0% 100% 8% 92% 14% 86% 0% 100% 0% 100% 5% 95% 0% 100% 0% 100% 0% 100% 8% 92% 0% 100% 10% 90%

N 264 0 5 7 36 57 49 50 32 28 9 32 62 20 44 20 28 14 35

Platinum credit cards Yes No 2% 98% ** ** 0% 100% 0% 100% 0% 100% 2% 98% 8% 92% 0% 100% 3% 97% 4% 96% 0% 100% 0% 100% 3% 97% 4% 96% 4% 96% 0% 100% 3% 97% 0% 100% 2% 98%

**Insufficient data.

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Results Tables: Chapter 7 - Lending

Table 7-1 Offer First Mortgage Loans N Yes 1,320 45% Less than $2M 53 4% $2M-$5M 131 13% $5M-$10M 175 22% $10M-$20M 164 38% $20M-$50M 202 61% $50M-$100M 204 83% $100M-$200M 156 91% $200M-$500M 127 94% $500M-$1B 56 93% $1B or more 52 100% By region* New England 78 35% Middle Atlantic 162 36% East North Central 295 48% West North Central 133 44% South Atlantic 185 47% East South Central 100 44% West South Central 137 35% Mountain 83 54% Pacific 147 55% *New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI. Overall By asset size

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No 55% 96% 87% 78% 62% 39% 17% 9% 6% 7% 0% 65% 64% 52% 56% 53% 56% 65% 46% 45%

Credit Union Fees Survey

Results Tables: Chapter 7 - Lending

Table 7-2 Flat-Dollar Closing Costs for First Mortgage Loans

N Median Maximum Overall 483 $1,200 $9,772 By Less than $2M 1 ** ** asset $2M-$5M 7 $450 $900 size $5M-$10M 21 $800 $3,500 $10M-$20M 33 $1,000 $4,000 $20M-$50M 73 $1,000 $4,000 $50M-$100M 98 $1,500 $7,500 $100M-$200M 93 $1,484 $5,000 $200M-$500M 81 $1,822 $8,500 $500M-$1B 36 $2,000 $9,772 $1B or more 40 $2,400 $6,456 By New England 33 $1,592 $4,100 region Middle Atlantic 39 $1,500 $9,772 East North Central 129 $1,000 $3,200 West North Central 50 $1,500 $4,000 South Atlantic 64 $1,500 $5,000 East South Central 39 $1,000 $4,300 West South Central 35 $1,542 $7,200 Mountain 33 $1,000 $4,800 Pacific 61 $2,000 $6,000 Note: Limited to credit unions that offer first mortgage loans.

$250 $500 18% 0% 57% 29% 30% 21% 11% 15% 10% 8% 8% 16% 12% 24% 14% 8% 24% 4% 34% 15%

$550 $1,000 26% 100% 43% 33% 27% 34% 27% 18% 14% 22% 8% 6% 22% 35% 28% 34% 30% 18% 21% 11%

$1,040 $1,499 9% 0% 0% 5% 12% 5% 11% 17% 9% 3% 8% 13% 8% 15% 5% 5% 2% 12% 7% 7%

$1,500 $1,999 16% 0% 0% 10% 12% 18% 23% 13% 22% 8% 13% 32% 19% 13% 21% 14% 13% 20% 7% 14%

$2,000 $2,400 9% 0% 0% 10% 3% 8% 9% 11% 6% 19% 15% 16% 8% 5% 10% 11% 14% 13% 2% 6%

$2,500 $2,900 8% 0% 0% 10% 12% 7% 8% 8% 7% 6% 20% 7% 0% 5% 11% 4% 9% 9% 20% 15%

$3,000 $3,750 8% 0% 0% 5% 0% 5% 8% 12% 20% 14% 8% 3% 10% 1% 8% 15% 6% 16% 5% 21%

$4,000 or more 6% 0% 0% 0% 3% 1% 2% 6% 12% 19% 23% 7% 21% 0% 3% 9% 2% 8% 4% 10%

**Insufficient data.

Table 7-3 Charge Loan Application Fee for First Mortgage Loans N Yes 733 37% Less than $2M 2 50% $2M-$5M 14 36% $5M-$10M 37 41% $10M-$20M 59 36% $20M-$50M 118 36% $50M-$100M 160 37% $100M-$200M 133 37% $200M-$500M 114 37% $500M-$1B 49 35% $1B or more 47 57% By region New England 41 44% Middle Atlantic 77 39% East North Central 177 41% West North Central 69 28% South Atlantic 109 49% East South Central 55 35% West South Central 64 31% Mountain 52 30% Pacific 89 31% Note: Limited to credit unions that offer first mortgage loans. Overall By asset size

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No 60% 50% 57% 54% 63% 62% 62% 59% 62% 63% 43% 56% 55% 58% 69% 48% 65% 65% 68% 66%

Don't know 2% 0% 7% 5% 2% 3% 1% 5% 1% 2% 0% 0% 7% 1% 3% 3% 0% 4% 2% 3%

Credit Union Fees Survey

Results Tables: Chapter 7 - Lending

Table 7-4 Flat-Dollar Application Fee for First Mortgage Loans

N Median Maximum $10 - $45 $50 Overall 230 $150.00 $1,395.00 12% 9% By Less than $2M 1 ** ** 100% 0% asset $2M-$5M 3 $25.00 $200.00 67% 0% size $5M-$10M 12 $100.00 $275.00 17% 8% $10M-$20M 17 $100.00 $500.00 12% 24% $20M-$50M 34 $200.00 $500.00 6% 9% $50M-$100M 48 $104.06 $1,000.00 10% 13% $100M-$200M 43 $250.00 $495.00 14% 2% $200M-$500M 32 $250.00 $1,395.00 3% 0% $500M-$1B 14 $271.16 $836.00 0% 7% $1B or more 26 $212.50 $995.00 4% 8% By New England 15 $260.34 $375.00 0% 0% region Middle Atlantic 29 $250.00 $500.00 3% 3% East North Central 68 $150.00 $836.00 7% 19% West North Central 14 $272.53 $500.00 0% 0% South Atlantic 38 $100.00 $500.00 21% 10% East South Central 15 $62.75 $500.00 44% 5% West South Central 16 $75.00 $300.00 15% 0% Mountain 13 $117.36 $995.00 21% 7% Pacific 22 $222.92 $1,395.00 8% 3% Note: Limited to credit unions that offer first mortgage loans and charge a flat-dollar application fee. **Insufficient data.

$55 - $90 11% 0% 0% 17% 6% 9% 10% 14% 16% 14% 15% 0% 3% 4% 14% 13% 9% 63% 0% 16%

$100 12% 0% 0% 25% 12% 18% 17% 5% 9% 7% 4% 7% 15% 12% 5% 15% 11% 5% 26% 13%

$105 $150 8% 0% 0% 8% 12% 3% 10% 9% 9% 14% 15% 13% 9% 11% 9% 6% 9% 5% 6% 3%

(Continued)

Table 7-4 Flat-Dollar Application Fee for First Mortgage Loans (Continued)

N Median Maximum $175 - $250 Overall 230 $150.00 $1,395.00 18% By Less than $2M 1 ** ** 0% asset $2M-$5M 3 $25.00 $200.00 33% size $5M-$10M 12 $100.00 $275.00 17% $10M-$20M 17 $100.00 $500.00 12% $20M-$50M 34 $200.00 $500.00 29% $50M-$100M 48 $104.06 $1,000.00 17% $100M-$200M 43 $250.00 $495.00 9% $200M-$500M 32 $250.00 $1,395.00 19% $500M-$1B 14 $271.16 $836.00 7% $1B or more 26 $212.50 $995.00 19% By New England 15 $260.34 $375.00 31% region Middle Atlantic 29 $250.00 $500.00 31% East North Central 68 $150.00 $836.00 15% West North Central 14 $272.53 $500.00 24% South Atlantic 38 $100.00 $500.00 15% East South Central 15 $62.75 $500.00 9% West South Central 16 $75.00 $300.00 5% Mountain 13 $117.36 $995.00 20% Pacific 22 $222.92 $1,395.00 21% Note: Limited to credit unions that offer first mortgage loans and charge a flat-dollar application fee.

$260 $300 8% 0% 0% 8% 6% 6% 6% 19% 6% 14% 12% 30% 0% 13% 3% 6% 9% 5% 0% 8%

$325 - $350 7% 0% 0% 0% 0% 6% 6% 16% 13% 14% 4% 6% 14% 12% 5% 6% 0% 0% 0% 0%

More than $350 14% 0% 0% 0% 18% 15% 10% 12% 25% 21% 19% 12% 22% 8% 39% 10% 5% 0% 21% 29%

**Insufficient data.

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Credit Union Fees Survey

Results Tables: Chapter 7 - Lending

Table 7-5 Offer Skip-a-Payment Option on Member Loans

Overall By asset size

By region

N 1,295 51 126 169 160 199 203 154 126 55 52 76 159 291 128 183 97 135 80 146

Yes 33% 4% 17% 32% 31% 47% 51% 55% 55% 47% 54% 21% 19% 33% 30% 33% 36% 41% 47% 49%

No 67% 96% 83% 68% 69% 53% 49% 45% 45% 53% 46% 79% 81% 67% 70% 67% 64% 59% 53% 51%

Table 7-6 Skip-A-Payment Fee Less than $20 N Median Maximum Overall 431 $25.00 $75.00 19% By Less than $2M 2 $13.50 $25.00 50% asset $2M-$5M 18 $25.00 $35.00 22% size $5M-$10M 44 $25.00 $35.00 25% $10M-$20M 39 $25.00 $35.00 21% $20M-$50M 76 $25.00 $50.00 17% $50M-$100M 83 $25.00 $60.00 17% $100M-$200M 67 $25.00 $50.00 13% $200M-$500M 60 $25.00 $75.00 12% $500M-$1B 23 $25.00 $35.00 13% $1B or more 19 $25.00 $60.00 21% By New England 13 $25.00 $50.00 20% region Middle Atlantic 35 $25.00 $50.00 4% East North Central 103 $25.00 $50.00 12% West North Central 37 $25.00 $50.00 19% South Atlantic 57 $25.00 $50.00 17% East South Central 38 $25.00 $60.00 23% West South Central 50 $25.00 $35.00 38% Mountain 34 $25.00 $50.00 22% Pacific 64 $25.00 $75.00 17% Note: Limited to credit unions that offer a skip-a-payment option on member loans.

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$20 11% 0% 17% 7% 15% 16% 12% 6% 10% 9% 0% 0% 2% 8% 24% 13% 16% 5% 14% 17%

$25 46% 50% 39% 48% 51% 42% 36% 54% 40% 65% 63% 54% 47% 53% 33% 49% 32% 42% 35% 52%

$26 $29 1% 0% 0% 2% 3% 0% 2% 0% 0% 0% 0% 0% 0% 2% 0% 0% 2% 3% 0% 0%

$30 9% 0% 11% 14% 5% 4% 16% 9% 15% 4% 5% 20% 20% 8% 6% 6% 14% 4% 14% 6%

More than $30 14% 0% 11% 5% 5% 21% 17% 18% 23% 9% 11% 6% 27% 17% 18% 15% 14% 8% 14% 8%

Credit Union Fees Survey

Results Tables: Chapter 7 - Lending

Table 7-7 Offer Member Business Loans

Overall By asset size

By region

N 1,334 54 132 178 165 206 205 158 128 56 52 79 163 298 134 189 100 139 84 148

Yes 17% 2% 2% 6% 5% 17% 33% 45% 59% 70% 77% 17% 13% 18% 24% 13% 11% 13% 22% 25%

No 83% 98% 98% 94% 95% 83% 67% 55% 41% 30% 23% 83% 87% 82% 76% 87% 89% 87% 78% 75%

Table 7-8 Charge Loan Application Fee for Member Business Loans

Overall By asset size

By region

N 341 1 2 10 9 34 65 70 73 38 39 22 33 82 48 37 18 27 25 49

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Yes 27% 0% 0% 30% 22% 35% 18% 30% 21% 32% 38% 24% 41% 22% 10% 46% 24% 26% 37% 25%

No 64% 100% 100% 60% 67% 56% 66% 56% 73% 66% 59% 71% 48% 62% 73% 50% 76% 71% 59% 71%

Don't know 9% 0% 0% 10% 11% 9% 15% 14% 7% 3% 3% 5% 12% 16% 17% 4% 0% 3% 4% 4%

Credit Union Fees Survey

Results Tables: Chapter 7 - Lending

Table 7-9 Flat-Dollar Application Fee for Member Business Loans $15 $65 $50 $135 N Median Maximum Overall 47 $100.00 $250.00 16% 42% By $5M-$10M 3 $100.00 $250.00 0% 67% asset $20M-$50M 6 $70.00 $250.00 33% 33% size $50M-$100M 6 $175.00 $250.00 17% 33% $100M-$200M 14 $100.00 $250.00 14% 57% $200M-$500M 7 $130.58 $250.00 14% 43% $500M-$1B 7 $170.46 $250.00 14% 29% $1B or more 4 $219.83 $250.00 0% 0% By New England 4 $119.38 $250.00 0% 80% region Middle Atlantic 7 $214.80 $250.00 0% 40% East North Central 8 $163.21 $250.00 0% 55% West North Central 4 $89.68 $250.00 40% 40% South Atlantic 8 $88.00 $250.00 9% 46% East South Central 3 $86.89 $100.00 0% 100% West South Central 3 $48.75 $75.00 74% 26% Mountain 4 $228.84 $250.00 20% 0% Pacific 6 $207.09 $250.00 36% 0% Note: Limited to credit unions that offer member business loans and charge a flat-dollar application fee.

$150 $225 10% 0% 0% 0% 7% 29% 14% 50% 0% 10% 11% 0% 19% 0% 0% 20% 12%

$250 32% 33% 33% 50% 21% 14% 43% 50% 20% 51% 34% 21% 26% 0% 0% 60% 52%

Table 7-10 Waive Application Fee for Member Business Loans Over a Certain Size N Yes 66 5% $5M-$10M 2 0% $10M-$20M 2 0% $20M-$50M 8 0% $50M-$100M 8 0% $100M-$200M 16 6% $200M-$500M 13 8% $500M-$1B 8 13% $1B or more 9 11% By region New England 5 0% Middle Atlantic 10 0% East North Central 16 11% West North Central 4 0% South Atlantic 9 0% East South Central 3 0% West South Central 5 0% Mountain 6 0% Pacific 8 23% Note: Limited to credit unions that offer member business loans and charge an application fee. Overall By asset size

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No 95% 100% 100% 100% 100% 94% 92% 88% 89% 100% 100% 89% 100% 100% 100% 100% 100% 77%

Credit Union Fees Survey

Results Tables: Chapter 7 - Lending

Table 7-11 Charge Commitment Fees for Fixed-Term Member Business Loans N Yes 337 10% Less than $2M 1 0% $2M-$5M 2 0% $5M-$10M 10 0% $10M-$20M 9 0% $20M-$50M 34 0% $50M-$100M 64 5% $100M-$200M 68 9% $200M-$500M 73 19% $500M-$1B 38 26% $1B or more 38 18% By New England 22 15% region Middle Atlantic 34 12% East North Central 81 14% West North Central 48 7% South Atlantic 36 9% East South Central 18 5% West South Central 27 3% Mountain 24 0% Pacific 47 14% Note: Limited to credit unions that offer member business loans. Overall By asset size

No 76% 100% 100% 90% 78% 82% 77% 74% 70% 68% 76% 77% 76% 69% 71% 75% 95% 77% 93% 80%

Don't know 14% 0% 0% 10% 22% 18% 19% 18% 11% 5% 5% 8% 11% 17% 22% 17% 0% 19% 7% 5%

Table 7-12 Percent of Member Business Loan Amount Charged as Commitment Fee Less than 1% N Median Maximum 1% 2% Overall 28 1% 17% 38% 47% 7% By $50M-$100M 1 ** ** 0% 0% 0% asset $100M-$200M 5 1% 1% 60% 40% 0% size $200M-$500M 11 1% 5% 27% 55% 9% $500M-$1B 7 1% 2% 29% 57% 14% $1B or more 4 1% 1% 75% 25% 0% By New England 4 1% 1% 21% 79% 0% region Middle Atlantic 2 1% 1% 0% 100% 0% East North Central 9 1% 5% 67% 11% 11% West North Central 3 7% 17% 0% 65% 0% South Atlantic 3 1% 1% 33% 67% 0% East South Central 1 1% 1% 100% 0% 0% Pacific 6 1% 2% 26% 55% 19% Note: Limited to credit unions that charge a commitment fee as a percent of the fixed-term member business loan amount.

More than 2% 8% 100% 0% 9% 0% 0% 0% 0% 11% 35% 0% 0% 0%

**Insufficient data.

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Credit Union Fees Survey

Results Tables: Chapter 7 - Lending

Table 7-13 Charge Commitment Fees for Member Business Lines of Credit N Yes 338 11% Less than $2M 1 0% $2M-$5M 2 0% $5M-$10M 10 0% $10M-$20M 9 0% $20M-$50M 34 0% $50M-$100M 65 6% $100M-$200M 68 12% $200M-$500M 73 19% $500M-$1B 38 29% $1B or more 38 21% By New England 22 15% region Middle Atlantic 34 15% East North Central 81 13% West North Central 48 7% South Atlantic 37 15% East South Central 18 5% West South Central 27 10% Mountain 24 0% Pacific 47 14% Note: Limited to credit unions that offer member business loans. Overall By asset size

No 76% 100% 100% 90% 78% 88% 77% 69% 68% 66% 74% 77% 74% 69% 74% 69% 95% 77% 93% 80%

Don't know 13% 0% 0% 10% 22% 12% 17% 19% 12% 5% 5% 8% 11% 18% 19% 16% 0% 13% 7% 5%

Table 7-14 Percent of Member Business Line-of-Credit Charged as Commitment Fee Less than N Median Maximum 1% 2% 1% Overall 31 1% 17% 32% 58% 3% By $50M-$100M 3 6% 17% 0% 67% 0% asset $100M-$200M 5 1% 1% 60% 40% 0% size $200M-$500M 11 1% 5% 27% 55% 9% $500M-$1B 7 1% 1% 29% 71% 0% $1B or more 5 1% 1% 40% 60% 0% By New England 4 1% 1% 21% 79% 0% region Middle Atlantic 3 1% 1% 0% 100% 0% East North Central 9 1% 5% 56% 22% 11% West North Central 3 7% 17% 0% 65% 0% South Atlantic 4 1% 1% 26% 74% 0% East South Central 1 1% 1% 100% 0% 0% West South Central 2 1% 1% 0% 100% 0% Pacific 5 1% 1% 38% 62% 0% Note: Limited to credit unions that charge a commitment fee as a percent of the member business line-of-credit amount.

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More than 2% 7% 33% 0% 9% 0% 0% 0% 0% 11% 35% 0% 0% 0% 0%

Credit Union Fees Survey

Results Tables: Chapter 7 - Lending

Table 7-15 Offer Commercial Real Estate Loans

Overall By asset size

By region

N 1,333 54 132 178 165 206 205 158 128 56 51 79 163 298 134 189 100 139 84 147

Yes 13% 0% 0% 4% 4% 10% 23% 37% 52% 61% 65% 14% 9% 15% 19% 9% 6% 8% 22% 16%

No 87% 100% 100% 96% 96% 90% 77% 63% 48% 39% 35% 86% 91% 85% 81% 91% 94% 92% 78% 84%

Table 7-16 Charge Commitment Fees for Commercial Real Estate Loans N Yes 267 23% $5M-$10M 8 0% $10M-$20M 6 17% $20M-$50M 20 15% $50M-$100M 45 9% $100M-$200M 56 16% $200M-$500M 66 27% $500M-$1B 33 52% $1B or more 33 52% By region New England 19 28% Middle Atlantic 27 39% East North Central 67 23% West North Central 38 6% South Atlantic 28 36% East South Central 11 26% West South Central 19 28% Mountain 24 13% Pacific 34 28% Note: Limited to credit unions that offer commercial real estate loans. Overall By asset size

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No 62% 100% 83% 60% 71% 66% 55% 45% 45% 52% 58% 59% 72% 51% 65% 62% 69% 67%

Don't know 15% 0% 0% 25% 20% 18% 18% 3% 3% 21% 3% 19% 22% 13% 9% 10% 18% 5%

Credit Union Fees Survey

Results Tables: Chapter 7 - Lending

Table 7-17 Percent of Commercial Real Estate Loan Amount Charged as Commitment Fee Less than N Median Maximum 1% 2% 1% Overall 50 1% 5% 28% 66% 4% By $10M-$20M 1 ** ** 0% 100% 0% asset $20M-$50M 2 1% 1% 50% 50% 0% size $50M-$100M 3 1% 1% 33% 67% 0% $100M-$200M 7 1% 1% 29% 71% 0% $200M-$500M 13 1% 5% 23% 62% 8% $500M-$1B 11 1% 2% 27% 64% 9% $1B or more 13 1% 1% 31% 69% 0% By New England 5 1% 1% 17% 83% 0% region Middle Atlantic 8 1% 1% 10% 90% 0% East North Central 12 1% 5% 39% 46% 7% West North Central 3 1% 1% 0% 100% 0% South Atlantic 7 1% 1% 51% 49% 0% East South Central 2 ** 1% 57% 43% 0% West South Central 4 1% 1% 0% 100% 0% Mountain 2 1% 1% 27% 73% 0% Pacific 7 1% 2% 26% 58% 16% Note: Limited to credit unions that charge a commitment fee as a percent of the commercial real estate loan amount.

More than 2% 2% 0% 0% 0% 0% 8% 0% 0% 0% 0% 7% 0% 0% 0% 0% 0% 0%

**Insufficient data.

Table 7-18 Charge Draw Inspection Fees for Commercial Construction Loans N Yes No 265 17% 65% $5M-$10M 8 0% 100% $10M-$20M 5 20% 80% $20M-$50M 20 5% 75% $50M-$100M 46 13% 65% $100M-$200M 57 21% 53% $200M-$500M 65 17% 63% $500M-$1B 33 30% 64% $1B or more 31 29% 58% By New England 19 29% 55% region Middle Atlantic 25 24% 60% East North Central 68 17% 62% West North Central 39 2% 79% South Atlantic 28 25% 51% East South Central 10 29% 64% West South Central 19 19% 71% Mountain 24 10% 76% Pacific 33 21% 65% Note: Limited to credit unions that offer commercial real estate loans. Overall By asset size

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Don't know 18% 0% 0% 20% 22% 26% 20% 6% 13% 16% 16% 21% 19% 24% 8% 10% 14% 14%

Credit Union Fees Survey

Results Tables: Chapter 7 - Lending

Table 7-19 Flat-Dollar Draw Inspection Fee for Commercial Construction Loans Less than $75 N Median Maximum $75 Overall 36 $100.00 $500.00 16% 22% By $10M-$20M 1 ** ** 0% 100% asset $20M-$50M 1 ** ** 0% 100% size $50M-$100M 4 $70.28 $100.00 50% 25% $100M-$200M 11 $130.89 $500.00 9% 18% $200M-$500M 9 $130.58 $150.00 33% 0% $500M-$1B 6 $121.16 $250.00 0% 17% $1B or more 4 $168.96 $350.00 0% 0% By New England 6 $98.94 $350.00 0% 36% region Middle Atlantic 4 $101.25 $125.00 52% 0% East North Central 9 $139.56 $500.00 12% 12% West North Central 1 $25.00 $25.00 100% 0% South Atlantic 4 $75.00 $75.00 32% 68% East South Central 3 $137.99 $150.00 0% 37% West South Central 3 $175.48 $250.00 0% 0% Mountain 2 $143.48 $150.00 0% 0% Pacific 4 $137.03 $150.00 0% 0% Note: Limited to credit unions that charge a flat-dollar draw inspection fee on commercial construction loans.

$100 20% 0% 0% 25% 18% 11% 33% 50% 34% 20% 20% 0% 0% 0% 33% 52% 26%

$125 10% 0% 0% 0% 9% 11% 17% 25% 0% 28% 0% 0% 0% 27% 32% 0% 25%

More than $125 31% 0% 0% 0% 45% 44% 33% 25% 30% 0% 56% 0% 0% 36% 35% 48% 49%

**Insufficient data.

Table 7-20 Charge Payoff Processing Fee for Commercial Real Estate Loans N Yes No 268 6% 82% $5M-$10M 8 0% 100% $10M-$20M 6 17% 83% $20M-$50M 20 0% 90% $50M-$100M 45 4% 78% $100M-$200M 57 9% 74% $200M-$500M 66 5% 79% $500M-$1B 33 6% 88% $1B or more 33 9% 85% By New England 19 0% 89% region Middle Atlantic 27 6% 80% East North Central 68 11% 71% West North Central 38 4% 85% South Atlantic 28 2% 86% East South Central 11 0% 100% West South Central 19 0% 90% Mountain 24 3% 86% Pacific 34 8% 84% Note: Limited to credit unions that offer commercial real estate loans. Overall By asset size

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Don't know 12% 0% 0% 10% 18% 18% 17% 6% 6% 11% 14% 18% 11% 12% 0% 10% 11% 8%

Credit Union Fees Survey

Results Tables: Chapter 8 - Other Fees

Table 8-1 Charge Membership Fee N Yes 1,333 35% Less than $2M 54 41% $2M-$5M 129 47% $5M-$10M 176 45% $10M-$20M 164 32% $20M-$50M 207 31% $50M-$100M 207 22% $100M-$200M 159 22% $200M-$500M 128 23% $500M-$1B 56 27% $1B or more 53 38% By region* New England 77 16% Middle Atlantic 163 33% East North Central 297 21% West North Central 136 13% South Atlantic 189 48% East South Central 100 50% West South Central 139 54% Mountain 85 37% Pacific 147 55% *New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI. Overall By asset size

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No 65% 59% 53% 55% 68% 69% 78% 78% 77% 73% 62% 84% 67% 79% 87% 52% 50% 46% 63% 45%

Credit Union Fees Survey

Results Tables: Chapter 8 - Other Fees

Table 8-2 Membership Fee N Median Maximum $0.25 413 $1.00 $50.00 12% Less than $2M 21 $1.00 $10.00 19% $2M-$5M 60 $1.00 $25.00 15% $5M-$10M 74 $1.00 $25.00 15% $10M-$20M 51 $1.00 $25.00 8% $20M-$50M 64 $1.50 $25.00 8% $50M-$100M 44 $5.00 $50.00 9% $100M-$200M 35 $5.00 $10.00 0% $200M-$500M 29 $5.00 $25.00 10% $500M-$1B 15 $5.00 $35.00 0% $1B or more 20 $5.00 $25.00 5% By New England 6 $5.00 $5.00 34% region Middle Atlantic 46 $1.00 $25.00 20% East North Central 56 $1.00 $25.00 17% West North Central 15 $1.00 $25.00 28% South Atlantic 81 $2.00 $25.00 13% East South Central 44 $1.00 $25.00 8% West South Central 62 $1.00 $10.00 7% Mountain 30 $5.00 $25.00 8% Pacific 73 $5.00 $50.00 0% Note: Limited to credit unions that charge new members a one-time fee to join the credit union. Overall By asset size

$0.50 3% 10% 2% 0% 2% 2% 0% 0% 0% 0% 0% 0% 2% 8% 0% 0% 2% 6% 0% 0%

$1 39% 38% 38% 47% 45% 41% 34% 37% 17% 27% 15% 9% 61% 35% 48% 36% 51% 41% 19% 30%

$2 3% 0% 8% 0% 2% 6% 0% 0% 3% 0% 0% 0% 2% 2% 0% 5% 3% 0% 13% 2%

$2.50 1% 5% 0% 3% 0% 0% 2% 0% 0% 0% 0% 0% 2% 2% 0% 0% 8% 1% 0% 0%

(Continued)

Table 8-2 Membership Fee (Continued) N Median Maximum $3 413 $1.00 $50.00 2% Less than $2M 21 $1.00 $10.00 0% $2M-$5M 60 $1.00 $25.00 2% $5M-$10M 74 $1.00 $25.00 0% $10M-$20M 51 $1.00 $25.00 0% $20M-$50M 64 $1.50 $25.00 5% $50M-$100M 44 $5.00 $50.00 2% $100M-$200M 35 $5.00 $10.00 9% $200M-$500M 29 $5.00 $25.00 0% $500M-$1B 15 $5.00 $35.00 7% $1B or more 20 $5.00 $25.00 0% By New England 6 $5.00 $5.00 0% region Middle Atlantic 46 $1.00 $25.00 5% East North Central 56 $1.00 $25.00 2% West North Central 15 $1.00 $25.00 0% South Atlantic 81 $2.00 $25.00 0% East South Central 44 $1.00 $25.00 0% West South Central 62 $1.00 $10.00 4% Mountain 30 $5.00 $25.00 2% Pacific 73 $5.00 $50.00 0% Note: Limited to credit unions that charge new members a one-time fee to join the credit union. Overall By asset size

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$5 28% 19% 22% 28% 27% 33% 36% 37% 41% 33% 50% 57% 5% 25% 11% 30% 17% 39% 36% 44%

$6-$9 1% 5% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 2% 0% 0% 0% 0% 0% 6%

$10 6% 5% 5% 3% 8% 3% 7% 17% 21% 27% 15% 0% 1% 6% 6% 11% 7% 2% 12% 8%

$15 or more 5% 0% 8% 3% 8% 3% 9% 0% 7% 7% 15% 0% 3% 2% 6% 5% 5% 0% 10% 11%

Credit Union Fees Survey

Results Tables: Chapter 8 - Other Fees

Table 8-3 Cashier's Check (for Members)

Overall By asset size

Less than $2M $2M-$5M $5M-$10M $10M-$20M $20M-$50M $50M-$100M $100M-$200M $200M-$500M $500M-$1B $1B or more By New England region Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific **Insufficient data

N 1,325 53 130 177 163 205 205 158 127 56 51 78 162 297 134 187 98 138 84 147

Offer, charge fee 39% 2% 16% 27% 39% 53% 68% 65% 71% 71% 65% 31% 22% 43% 48% 31% 38% 43% 52% 45%

Offer for free 22% 15% 17% 24% 26% 27% 21% 25% 20% 23% 25% 43% 26% 24% 16% 18% 14% 15% 20% 28%

Don't offer 39% 83% 67% 49% 34% 20% 10% 9% 9% 5% 10% 26% 51% 33% 37% 51% 47% 42% 28% 27%

N 626 1 21 46 61 102 138 101 87 38 31 33 53 153 75 75 47 69 50 71

Fee per check Median Maximum $2.00 $75.00 ** ** $2.00 $75.00 $2.00 $50.00 $2.00 $15.00 $2.00 $7.50 $2.00 $15.00 $2.61 $10.00 $3.00 $8.00 $3.00 $10.00 $3.00 $5.00 $2.00 $10.00 $2.00 $10.00 $2.00 $75.00 $2.00 $50.00 $3.00 $10.00 $2.25 $5.00 $3.00 $10.00 $2.00 $5.00 $3.00 $6.00

N 9 0 0 0 1 4 2 2 0 0 0 1 1 2 1 1 1 2 0 0

Fee per $100 Median Maximum $1.58 $10.00 ** ** ** ** ** ** ** ** $.88 $2.00 $2.00 $2.00 $4.49 $5.00 ** ** ** ** ** ** ** ** ** ** $1.40 $2.00 ** ** ** ** ** ** $5.33 $10.00 ** ** ** **

Table 8-4 Certified Check

Overall By asset size

N 1,317 53 130 174 161 204 205 158 126 56 50 77 162 293 134 186 98 138 84 145

Offer, charge fee 18% 0% 7% 10% 19% 26% 30% 33% 34% 34% 26% 14% 25% 18% 16% 14% 18% 15% 23% 16%

Offer for free 11% 2% 9% 13% 14% 14% 11% 12% 13% 20% 22% 8% 14% 12% 8% 15% 11% 6% 9% 11%

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Don't offer 71% 98% 84% 77% 66% 60% 59% 55% 52% 46% 52% 77% 60% 70% 76% 70% 72% 79% 69% 73%

N 289 0 9 16 29 53 61 50 40 19 12 15 57 63 27 36 23 25 22 21

Check fee per check Median Maximum $3.00 $20.00 ** ** $3.00 $10.00 $2.50 $10.00 $3.00 $20.00 $2.00 $15.00 $3.00 $20.00 $4.50 $20.00 $3.00 $20.00 $3.41 $15.00 $3.20 $15.00 $5.00 $20.00 $5.00 $20.00 $3.00 $20.00 $2.00 $10.00 $3.00 $15.00 $3.00 $5.00 $2.34 $5.00 $1.95 $5.00 $3.00 $10.00

Credit Union Fees Survey

Results Tables: Chapter 8 - Other Fees

Table 8-5 Money Orders

Overall By asset size

N 1,323 54 130 175 162 205 205 158 127 56 51 78 163 295 134 186 98 138 84 147

Offer, charge fee 51% 13% 25% 39% 58% 66% 77% 82% 83% 77% 76% 41% 49% 56% 54% 42% 44% 50% 62% 57%

Offer for free 2% 0% 2% 1% 2% 2% 1% 3% 2% 4% 4% 6% 1% 2% 0% 2% 1% 0% 2% 2%

Don't offer 47% 87% 73% 59% 40% 32% 21% 15% 15% 20% 20% 54% 50% 42% 45% 56% 55% 50% 36% 40%

N 777 6 30 66 91 131 153 123 100 41 36 42 92 194 84 88 51 80 57 89

Fee per money order Median Maximum $1.00 $5.00 $.75 $1.00 $1.00 $2.00 $1.00 $5.00 $1.00 $3.00 $1.00 $3.00 $1.00 $5.00 $1.00 $5.00 $1.25 $5.00 $1.20 $5.00 $2.00 $5.00 $1.00 $3.00 $1.00 $5.00 $1.00 $5.00 $1.00 $5.00 $1.00 $5.00 $1.00 $4.00 $1.00 $2.00 $1.00 $4.00 $1.25 $5.00

N 17 0 1 2 0 1 1 6 4 0 2 0 3 1 3 1 2 2 2 3

Fee per $100 Median Maximum $1.00 $1.50 ** ** ** ** $.75 $1.00 ** ** ** ** ** ** $1.00 $1.25 $1.00 $1.00 ** ** ** $1.50 ** ** $1.00 $1.00 ** ** $1.18 $1.50 ** ** $.72 $1.00 $1.00 $1.00 $1.00 $1.00 $1.13 $1.25

Check fee per traveler's check Median Maximum $1.00 $10.00 ** ** ** ** $1.00 $5.00 $1.00 $3.00 $1.50 $10.00 $1.00 $10.00 $1.00 $10.00 $1.75 $10.00 $1.00 $1.50 $1.00 $2.00 $1.00 $10.00 $1.67 $3.00 $1.00 $10.00 $1.38 $5.00 $1.00 $10.00 $1.00 $5.00 $1.00 $9.95 $1.70 $10.00 $1.00 $2.00

N 328 0 4 18 25 55 72 55 53 23 23 24 20 74 39 58 20 34 22 37

Fee per $100 Median Maximum $1.00 $10.00 ** ** $1.25 $2.00 $1.00 $1.50 $1.00 $2.00 $1.00 $10.00 $1.00 $2.50 $1.00 $2.00 $1.00 $2.00 $1.00 $2.00 $1.00 $1.00 $1.00 $2.00 $1.00 $1.00 $1.00 $2.00 $1.00 $2.00 $1.00 $2.50 $1.00 $2.00 $1.00 $2.00 $1.00 $10.00 $1.00 $2.00

Table 8-6 Single Traveler's Checks

Overall By asset size

N 1,319 54 130 174 161 204 205 158 127 56 50 77 163 293 134 186 98 138 84 146

Offer, charge fee 26% 0% 3% 16% 24% 36% 50% 51% 51% 66% 60% 29% 14% 26% 27% 27% 20% 29% 35% 33%

Offer for free 14% 2% 4% 9% 20% 22% 21% 18% 27% 23% 34% 21% 13% 11% 13% 16% 13% 15% 6% 26%

Don't offer 60% 98% 93% 76% 56% 42% 29% 31% 22% 11% 6% 50% 73% 63% 60% 57% 67% 56% 59% 41%

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N 90 0 1 5 9 15 20 15 10 8 7 5 11 19 4 10 9 14 8 10

Credit Union Fees Survey

Results Tables: Chapter 8 - Other Fees

Table 8-7 Dual Signature Traveler's Checks

Overall By asset size

N 1,316 54 130 174 159 204 205 158 127 56 49 77 163 291 134 186 98 138 84 145

Offer, charge fee 28% 0% 2% 13% 28% 39% 50% 58% 65% 75% 69% 32% 19% 25% 31% 28% 17% 36% 29% 40%

Offer for free 4% 2% 1% 3% 6% 6% 7% 3% 7% 5% 12% 7% 4% 3% 3% 7% 6% 2% 2% 4%

Don't offer 68% 98% 97% 84% 67% 55% 43% 39% 28% 20% 18% 61% 77% 71% 66% 65% 77% 62% 69% 56%

N 96 0 1 7 11 17 14 17 15 8 6 7 13 15 5 13 6 16 10 11

Check fee per check Median Maximum $1.50 $20.00 ** ** ** ** $2.00 $5.00 $1.50 $2.50 $2.00 $9.95 $1.50 $10.00 $1.39 $10.00 $1.60 $20.00 $1.00 $2.00 $1.60 $2.50 $1.37 $20.00 $2.00 $5.00 $1.49 $10.00 $1.00 $1.50 $1.00 $3.00 $2.50 $2.50 $1.78 $9.95 $1.73 $10.00 $1.50 $10.00

N 360 0 3 13 28 57 77 65 61 29 27 22 30 79 46 59 15 43 17 49

Check fee per $100 Median Maximum $1.00 $10.00 ** ** $1.00 $2.00 $1.00 $2.50 $1.00 $2.00 $1.00 $10.00 $1.00 $3.00 $1.00 $2.50 $1.50 $5.00 $1.00 $2.50 $1.50 $2.50 $1.20 $2.50 $1.00 $2.00 $1.00 $2.50 $1.00 $5.00 $1.00 $3.00 $1.41 $2.50 $1.00 $2.50 $1.28 $10.00 $1.00 $2.50

Fee per check Median Maximum $10.00 $60.00 ** ** ** ** $7.50 $10.00 $10.00 $20.00 $10.00 $45.00 $15.00 $54.00 $10.00 $55.00 $12.50 $40.00 $11.02 $60.00 $20.00 $35.00 $12.93 $25.00 $13.12 $35.00 $6.79 $55.00 $9.70 $15.00 $15.00 $60.00 $15.00 $40.00 $15.00 $30.00 $16.35 $35.00 $15.00 $40.00

N 8 0 0 0 1 2 0 2 2 0 1 1 0 2 2 2 0 0 1 0

Fee per $100 Median Maximum $9.41 $15.00 ** ** ** ** ** ** ** ** $8.00 $15.00 ** ** $9.46 $10.00 $13.94 $15.00 ** ** ** ** ** ** ** ** $12.82 $15.00 $10.00 $10.00 ** $15.00 ** ** ** ** ** ** ** **

Table 8-8 Foreign Check Handling

Overall By asset size

N 1,316 54 130 174 160 204 204 158 127 56 49 78 163 291 134 186 97 138 84 145

Offer, charge fee 12% 0% 1% 3% 4% 16% 20% 38% 41% 45% 53% 15% 8% 11% 11% 10% 7% 13% 18% 27%

Offer for free 12% 0% 0% 4% 9% 20% 25% 23% 28% 20% 31% 12% 10% 10% 21% 10% 11% 7% 18% 11%

Don't offer 76% 100% 99% 93% 88% 65% 55% 39% 31% 36% 16% 73% 82% 79% 68% 81% 81% 80% 64% 61%

Page T-105

N 213 0 1 4 5 26 35 52 44 23 23 13 22 44 15 22 12 24 16 45

Credit Union Fees Survey

Results Tables: Chapter 8 - Other Fees

Table 8-9 Outgoing Domestic Wire Transfer

Overall By asset size

By region

N 1,326 54 132 177 161 205 205 158 127 56 51 77 163 296 134 188 99 138 84 147

Offer, charge fee 69% 15% 36% 62% 81% 92% 100% 98% 100% 96% 100% 63% 51% 70% 81% 66% 59% 71% 82% 83%

Offer for free 3% 6% 5% 2% 4% 3% 0% 2% 0% 2% 0% 5% 7% 3% 0% 3% 1% 3% 1% 1%

Don't offer 28% 80% 59% 36% 16% 5% 0% 0% 0% 2% 0% 32% 42% 27% 19% 31% 40% 26% 17% 16%

N 1,038 5 44 103 126 185 200 151 123 52 49 59 102 236 115 147 66 112 73 128

Fee per wire Median Maximum $15.00 $35.00 $15.00 $15.00 $15.00 $25.00 $15.00 $35.00 $15.00 $35.00 $15.00 $35.00 $15.00 $30.00 $15.00 $35.00 $15.00 $35.00 $15.00 $35.00 $15.00 $25.00 $15.00 $25.00 $15.00 $35.00 $15.00 $35.00 $15.00 $25.00 $15.00 $35.00 $15.00 $30.00 $15.00 $28.00 $15.00 $25.00 $15.00 $35.00

N 366 2 19 29 48 65 73 54 45 14 17 24 30 98 35 54 36 33 8 48

Fee per wire Median Maximum $10.00 $30.00 $15.00 $15.00 $10.00 $25.00 $10.00 $25.00 $10.00 $30.00 $10.00 $25.00 $8.38 $25.00 $10.00 $20.00 $10.00 $25.00 $10.00 $25.00 $10.00 $20.00 $10.00 $25.00 $15.00 $25.00 $10.00 $25.00 $7.05 $25.00 $10.00 $30.00 $10.00 $20.00 $5.00 $20.00 $14.36 $20.00 $10.00 $25.00

Table 8-10 Incoming Domestic Wire Transfer

Overall By asset size

By region

N 1,322 54 131 176 160 205 204 158 127 56 51 77 163 293 134 187 99 138 84 147

Offer, charge fee 26% 4% 18% 20% 34% 36% 38% 35% 37% 25% 33% 25% 16% 30% 26% 25% 31% 26% 16% 33%

Offer for free 45% 9% 24% 43% 52% 60% 61% 63% 62% 70% 67% 38% 39% 42% 52% 43% 26% 47% 69% 53%

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Don't offer 30% 87% 59% 37% 14% 4% 1% 1% 1% 5% 0% 36% 45% 27% 22% 32% 44% 27% 15% 13%

Credit Union Fees Survey

Results Tables: Chapter 8 - Other Fees

Table 8-11 Outgoing Foreign Wire Transfer

Overall By asset size

N 1,318 54 130 174 159 205 204 158 127 56 51 77 163 292 134 186 97 138 84 147

Offer, charge fee 50% 2% 17% 30% 52% 73% 89% 94% 87% 91% 94% 53% 34% 47% 58% 46% 41% 48% 70% 73%

Offer for free 1% 2% 0% 1% 2% 1% 0% 1% 1% 0% 0% 1% 3% 1% 0% 1% 0% 2% 1% 0%

Don't offer 49% 96% 83% 70% 46% 25% 10% 5% 13% 9% 6% 46% 63% 52% 42% 53% 59% 50% 28% 27%

N 803 1 21 45 81 139 175 141 105 49 46 51 75 172 90 111 47 79 65 113

Fee per wire Median Maximum $31.59 $100.00 ** ** $25.00 $50.00 $25.00 $70.00 $30.00 $60.00 $35.00 $65.00 $35.00 $100.00 $35.00 $75.00 $35.00 $75.00 $35.00 $50.00 $30.00 $80.00 $30.00 $100.00 $30.00 $50.00 $35.00 $75.00 $35.00 $60.00 $30.00 $75.00 $35.00 $80.00 $30.00 $50.00 $35.00 $50.00 $30.00 $75.00

N 277 0 8 10 28 50 58 48 43 12 20 21 23 67 28 42 22 21 9 44

Fee per wire Median Maximum $10.00 $75.00 ** ** $15.00 $35.00 $32.50 $70.00 $17.50 $50.00 $10.00 $50.00 $15.00 $50.00 $10.00 $60.00 $10.00 $75.00 $14.23 $50.00 $10.49 $50.00 $10.00 $35.00 $30.00 $45.00 $10.00 $60.00 $14.09 $45.00 $10.00 $75.00 $17.96 $70.00 $10.00 $45.00 $35.00 $50.00 $10.00 $60.00

Table 8-12 Incoming Foreign Wire Transfer

Overall By asset size

N 1,317 54 130 174 159 205 203 158 127 56 51 77 163 291 134 186 97 138 84 147

Offer, charge fee 18% 0% 7% 8% 21% 30% 33% 32% 35% 21% 39% 20% 11% 19% 17% 18% 20% 17% 16% 31%

Offer for free 32% 2% 12% 20% 32% 44% 53% 61% 57% 64% 59% 28% 28% 26% 38% 29% 20% 30% 53% 45%

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Don't offer 50% 98% 82% 72% 47% 26% 14% 7% 9% 14% 2% 52% 61% 54% 45% 53% 59% 54% 32% 24%

Credit Union Fees Survey

Results Tables: Chapter 8 - Other Fees

Table 8-13 Wire Tracer

Overall By asset size

N 1,313 54 129 174 159 204 203 158 126 56 50 76 163 290 134 186 97 138 84 145

Offer, charge fee 3% 0% 0% 1% 1% 5% 5% 6% 13% 14% 12% 1% 0% 2% 3% 3% 1% 8% 1% 12%

Offer for free 17% 2% 2% 7% 14% 19% 29% 36% 42% 45% 60% 12% 13% 15% 15% 19% 10% 15% 29% 26%

Don't offer 80% 98% 98% 91% 84% 76% 66% 58% 45% 41% 28% 87% 87% 83% 82% 79% 88% 77% 70% 62%

N 47 0 0 0 1 8 8 7 12 5 6 1 0 6 5 4 1 12 1 17

Fee per wire Median Maximum $20.00 $60.00 ** ** ** ** ** ** ** ** $25.00 $40.00 $20.00 $25.00 $25.00 $60.00 $22.50 $45.00 $21.73 $35.00 $17.99 $32.00 ** ** ** ** $20.00 $60.00 $21.74 $30.00 $20.00 $25.00 ** ** $20.00 $25.00 ** ** $25.00 $45.00

Table 8-14 Charge Check Cashing Fee for Nonmembers

Overall By asset size

N 1,311 53 129 173 160 203 204 158 126 56 49 77 162 291 134 186 97 138 84 142

Offer, charge fee 9% 0% 4% 6% 9% 9% 13% 27% 17% 21% 27% 5% 6% 12% 9% 8% 4% 9% 15% 13%

Offer for free 7% 0% 5% 6% 4% 7% 12% 9% 13% 18% 16% 6% 5% 6% 5% 6% 5% 5% 15% 9%

Don't offer 84% 100% 91% 87% 86% 84% 75% 64% 69% 61% 57% 89% 89% 82% 86% 86% 92% 86% 69% 78%

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N 137 0 3 8 12 16 21 35 19 10 13 5 12 41 13 16 4 12 14 20

Fee per check Median Maximum $5.00 $25.00 ** ** $5.00 $25.00 $5.00 $10.00 $3.00 $15.00 $5.00 $15.00 $4.62 $10.00 $5.00 $20.00 $5.00 $10.00 $5.00 $15.00 $5.00 $10.00 $3.13 $5.00 $3.00 $10.00 $5.00 $15.00 $5.00 $25.00 $5.00 $10.00 $5.00 $15.00 $3.32 $10.00 $5.00 $5.00 $5.00 $10.00

N 17 0 0 2 1 3 3 5 3 0 0 0 2 6 3 1 0 2 3 0

Fee per $100 Median Maximum $1.27 $10.00 ** ** ** ** $1.00 $1.00 ** ** $1.00 $2.00 $2.62 $4.00 $3.79 $10.00 $2.55 $3.00 ** ** ** ** ** ** $1.44 $2.00 $2.16 $5.00 $1.19 $2.00 ** ** ** ** $2.34 $4.00 $1.00 $10.00 ** **

Credit Union Fees Survey

Results Tables: Chapter 8 - Other Fees

Table 8-15 Charge Payroll Check Cashing Fee for Nonmembers

Overall By asset size

N 1,310 53 129 173 160 203 203 158 126 56 49 77 162 290 134 186 97 138 84 142

Offer, charge fee 7% 2% 2% 3% 8% 8% 12% 18% 6% 18% 14% 4% 5% 8% 10% 7% 5% 6% 10% 7%

Offer for free 2% 0% 2% 2% 1% 2% 3% 7% 6% 11% 4% 1% 2% 3% 3% 2% 1% 2% 8% 3%

Don't offer 91% 98% 97% 95% 91% 89% 85% 75% 87% 71% 82% 95% 94% 89% 87% 90% 95% 92% 83% 91%

N 90 1 1 3 10 15 17 19 8 9 7 4 8 19 15 12 6 7 7 12

Fee per check Median Maximum $5.00 $20.00 ** ** ** ** $10.00 $10.00 $8.50 $15.00 $5.00 $15.00 $5.00 $10.00 $5.00 $20.00 $4.50 $5.00 $4.80 $15.00 $4.42 $10.00 $2.62 $5.00 $5.00 $10.00 $5.00 $15.00 $5.00 $20.00 $2.67 $10.00 $5.00 $15.00 $4.45 $10.00 $5.00 $5.00 $5.00 $10.00

N 16 0 0 2 2 2 4 6 0 0 0 0 2 7 2 0 0 2 3 0

Fee per $100 Median Maximum $2.00 $5.00 ** ** ** ** $1.00 $1.00 $1.63 $2.25 $1.50 $2.00 $2.81 $4.00 $2.00 $5.00 ** ** ** ** ** ** ** ** $1.44 $2.00 $2.20 $5.00 $1.75 $2.00 ** ** ** ** $2.34 $4.00 $1.00 $2.00 ** **

N 18 0 0 2 3 1 5 5 2 0 0 0 2 7 2 1 0 2 2 2

Fee per $100 Median Maximum $1.00 $5.00 ** ** ** ** $1.00 $1.00 $1.00 $2.25 ** ** $2.31 $4.00 $2.39 $5.00 $1.90 $2.00 ** ** ** ** ** ** $1.44 $2.00 $2.20 $5.00 $1.00 $1.00 ** ** ** ** $2.34 $4.00 $1.39 $2.00 $1.90 $2.00

Table 8-16 Charge Government Check Cashing Fee for Nonmembers

Overall By asset size

N 1,310 53 129 173 160 203 203 158 126 56 49 77 162 290 134 186 97 138 84 142

Offer, charge fee 6% 0% 2% 3% 7% 6% 9% 16% 7% 14% 14% 3% 4% 8% 7% 3% 5% 5% 11% 7%

Offer for free 3% 2% 3% 3% 3% 2% 5% 6% 4% 9% 8% 9% 2% 4% 4% 4% 2% 2% 3% 3%

Don't offer 91% 98% 95% 94% 91% 91% 85% 77% 89% 77% 78% 89% 94% 88% 89% 93% 93% 93% 86% 91%

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N 75 0 2 2 7 10 13 19 8 7 7 3 7 18 10 6 6 5 8 12

Fee per check Median Maximum $5.00 $35.00 ** ** $5.00 $5.00 $10.00 $10.00 $7.00 $15.00 $5.00 $35.00 $5.00 $10.00 $5.00 $20.00 $5.00 $10.00 $4.35 $15.00 $5.00 $10.00 $2.36 $5.00 $5.00 $10.00 $5.00 $15.00 $5.00 $20.00 $4.12 $35.00 $5.00 $15.00 $4.64 $10.00 $5.00 $5.00 $5.00 $10.00

Credit Union Fees Survey

Results Tables: Chapter 8 - Other Fees

Table 8-17 ACH Origination

Overall By asset size

N 1,312 53 129 173 161 203 204 158 126 56 49 77 162 291 134 186 98 138 84 142

Offer, charge fee 4% 0% 0% 2% 2% 5% 7% 9% 13% 11% 16% 2% 2% 5% 5% 4% 1% 4% 9% 3%

Offer for free 34% 11% 16% 34% 35% 40% 45% 50% 54% 64% 65% 27% 22% 30% 49% 38% 30% 37% 39% 35%

Don't offer 62% 89% 84% 64% 63% 55% 48% 41% 33% 25% 18% 71% 76% 65% 46% 58% 69% 59% 52% 62%

N 55 0 0 3 2 6 11 11 11 6 5 2 1 20 4 10 1 5 8 4

Fee per transaction Median Maximum $5.00 $28.00 ** ** ** ** $5.00 $20.00 $25.00 $25.00 $7.50 $15.00 $5.00 $15.00 $4.56 $28.00 $5.00 $15.00 $5.00 $25.00 $11.95 $25.00 $4.45 $5.00 ** ** $5.00 $25.00 $10.00 $25.00 $3.58 $10.00 $2.00 $2.00 $5.00 $15.00 $5.00 $28.00 $8.82 $25.00

N 12 0 0 0 0 1 2 3 4 0 2 0 1 3 2 2 0 1 2 1

Fee per file Median Maximum $5.00 $10.00 ** ** ** ** ** ** ** ** ** ** $6.62 $7.00 $8.90 $10.00 $7.50 $10.00 ** ** $5.00 $5.00 ** ** ** ** $9.25 $10.00 $9.46 $10.00 $5.00 $5.00 ** ** ** ** $5.00 $5.00 ** **

N 22 0 0 4 3 5 5 1 4 0 0 1 2 7 3 2 0 4 2 1

Fee per file Median Maximum $20.00 $25.00 ** ** ** ** $25.00 $25.00 $15.00 $25.00 $10.00 $25.00 $20.93 $25.00 ** ** $15.00 $20.00 ** ** ** ** ** ** $9.50 $15.00 $17.63 $25.00 $14.50 $25.00 $18.62 $20.00 ** ** $25.00 $25.00 $11.71 $20.00 ** **

Table 8-18 ACH Stop Payment

Overall By asset size

N 1,317 53 130 173 162 204 205 158 126 56 50 77 162 294 134 186 99 138 84 143

Offer, charge fee 58% 9% 27% 51% 65% 79% 87% 87% 92% 91% 84% 52% 38% 62% 60% 59% 57% 59% 71% 71%

Offer for free 10% 6% 11% 12% 19% 11% 7% 8% 6% 7% 8% 16% 13% 9% 15% 13% 2% 10% 4% 9%

Don't offer 31% 85% 62% 37% 16% 9% 5% 4% 2% 2% 8% 32% 50% 29% 25% 28% 40% 31% 25% 20%

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N 873 4 34 82 99 148 170 134 110 50 42 48 83 200 92 130 68 86 66 100

Fee per transaction Median Maximum $20.00 $35.00 $20.00 $25.00 $15.00 $35.00 $18.50 $35.00 $15.00 $32.50 $20.00 $30.00 $20.00 $35.00 $20.00 $30.00 $20.00 $32.00 $22.50 $30.00 $20.00 $30.00 $17.15 $29.00 $15.00 $35.00 $20.00 $32.00 $19.41 $31.00 $24.89 $35.00 $20.00 $32.00 $20.00 $30.00 $15.00 $30.00 $15.00 $32.50

Credit Union Fees Survey

Results Tables: Chapter 8 - Other Fees

Table 8-19 Non-PC-Based Bill-Paying Service

Overall By asset size

N 1,310 53 129 173 160 203 203 158 126 56 49 76 162 291 134 186 97 138 84 142

Offer, charge fee 2% 0% 3% 2% 3% 2% 3% 3% 4% 9% 4% 4% 1% 2% 4% 3% 3% 1% 3% 4%

Offer for free 4% 0% 2% 3% 4% 4% 6% 11% 9% 5% 4% 4% 2% 4% 3% 6% 3% 4% 6% 5%

Don't offer 94% 100% 95% 95% 93% 94% 91% 85% 87% 86% 92% 93% 97% 94% 93% 91% 94% 95% 91% 91%

N 17 0 1 3 2 2 4 3 0 1 1 1 2 3 3 2 2 1 1 2

Fee per month Median Maximum $3.76 $30.00 ** ** ** ** $2.00 $30.00 $14.50 $25.00 $4.98 $5.00 $1.91 $3.00 $8.90 $15.00 ** ** ** ** ** ** ** ** $4.13 $5.00 $12.91 $25.00 $3.57 $4.00 $12.24 $30.00 $2.45 $3.00 ** ** ** ** $13.65 $15.00

N 23 0 2 0 2 2 3 4 5 4 1 2 1 2 3 3 1 0 3 8

Fee per transaction/bill Median Maximum $1.00 $15.00 ** ** $1.00 $1.00 ** ** $4.00 $5.00 $2.00 $3.00 $5.31 $6.00 $3.68 $7.00 $1.00 $2.00 $.94 $2.00 ** ** $1.00 $1.00 $7.00 $7.00 $1.00 $1.00 $3.00 $6.00 $3.56 $5.00 ** ** ** ** $3.24 $5.00 $.99 $15.00

Table 8-20 Non-PC-Based Bill-Pay Stop Payment Fee

Overall By asset size

N 1,309 53 129 173 159 203 203 158 126 56 49 76 162 290 134 186 97 138 84 142

Offer, charge fee 6% 0% 4% 3% 7% 6% 4% 13% 13% 16% 8% 7% 3% 7% 4% 6% 1% 4% 8% 10%

Offer for free 2% 0% 1% 2% 3% 1% 7% 4% 2% 7% 4% 0% 1% 2% 2% 3% 4% 1% 4% 5%

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Don't offer 92% 100% 95% 95% 91% 92% 88% 83% 86% 77% 88% 93% 96% 91% 94% 91% 95% 95% 88% 85%

N 87 0 4 5 10 12 9 18 16 9 4 8 8 22 7 11 1 7 9 14

Fee transaction per item Median Maximum $20.00 $35.00 ** ** $25.00 $25.00 $15.00 $35.00 $15.00 $25.00 $17.50 $25.00 $24.04 $30.00 $20.00 $35.00 $25.00 $30.00 $17.77 $28.00 $20.98 $25.00 $15.00 $25.00 $23.07 $35.00 $18.21 $30.00 $20.00 $25.00 $20.00 $35.00 $25.00 $25.00 $25.00 $30.00 $20.16 $28.00 $11.89 $27.00

Credit Union Fees Survey

Results Tables: Chapter 8 - Other Fees

Table 8-21 Account-to-Account (A2A) Transfers

Overall By asset size

N 1,314 53 129 173 161 204 204 158 126 56 50 77 162 292 134 186 98 138 84 143

Offer, charge fee 5% 0% 5% 3% 6% 8% 9% 7% 6% 5% 10% 11% 4% 6% 3% 3% 1% 6% 11% 8%

Offer for free 47% 23% 31% 44% 55% 57% 58% 60% 67% 66% 58% 36% 37% 45% 58% 54% 46% 50% 51% 50%

Don't offer 47% 77% 64% 53% 39% 35% 33% 33% 27% 29% 32% 53% 59% 49% 40% 43% 53% 44% 38% 42%

N 68 0 4 5 7 11 16 10 7 3 5 8 8 17 3 6 1 9 9 7

Fee per transaction Median Maximum $3.00 $28.00 ** ** $3.50 $20.00 $5.00 $20.00 $3.00 $15.00 $5.00 $12.50 $2.00 $18.00 $4.79 $28.00 $2.40 $15.00 $4.39 $5.00 $6.43 $10.00 $5.00 $15.00 $4.91 $12.50 $3.40 $24.00 $1.75 $2.00 $3.91 $15.00 $3.00 $3.00 $2.00 $3.00 $5.00 $28.00 $10.17 $20.00

Don't offer 57% 91% 78% 69% 58% 43% 30% 26% 27% 21% 25% 79% 61% 50% 50% 58% 62% 60% 39% 61%

N 635 2 26 51 61 105 125 105 82 43 35 19 67 164 75 87 47 64 53 59

Fee per card Median Maximum $3.00 $29.00 $4.25 $5.00 $3.00 $25.00 $3.00 $8.95 $3.00 $8.00 $3.00 $5.95 $3.00 $6.95 $3.34 $29.00 $3.00 $10.00 $3.00 $7.95 $3.81 $5.95 $4.69 $10.00 $2.99 $5.00 $3.00 $25.00 $3.00 $25.00 $3.00 $5.95 $3.00 $5.00 $3.00 $29.00 $3.00 $8.00 $3.95 $7.95

Table 8-22 Gift Cards

Overall By asset size

N 1,315 53 129 173 161 203 204 158 127 56 51 78 162 293 134 186 97 138 84 143

Offer, charge fee 40% 6% 22% 30% 40% 54% 62% 69% 67% 77% 69% 18% 34% 47% 46% 38% 38% 38% 57% 36%

Offer for free 3% 4% 1% 1% 2% 3% 7% 5% 6% 2% 6% 2% 5% 3% 4% 3% 1% 2% 4% 3%

Page T-112

Credit Union Fees Survey

Results Tables: Chapter 8 - Other Fees

Table 8-23 Lobby Transactions

Overall By asset size

N 1,310 53 129 173 159 203 204 158 126 56 49 76 162 290 134 186 98 138 84 142

Offer, charge fee 2% 0% 2% 3% 2% 1% 1% 3% 3% 0% 0% 0% 1% 2% 2% 3% 0% 3% 1% 2%

Offer for free 73% 34% 49% 69% 83% 88% 95% 94% 91% 96% 96% 65% 66% 77% 81% 75% 59% 71% 74% 75%

Don't offer 26% 66% 49% 28% 15% 11% 4% 3% 6% 4% 4% 35% 34% 21% 17% 22% 41% 26% 25% 23%

N 11 0 0 2 2 0 1 2 4 0 0 0 0 2 1 3 0 2 1 2

Fee per transaction Median Maximum $2.27 $10.00 ** ** ** ** $3.50 $5.00 $6.50 $10.00 ** ** $2.00 $2.00 $2.79 $3.00 $1.50 $2.00 ** ** ** ** ** ** ** ** $2.81 $3.00 $5.00 $5.00 $2.00 $2.00 ** ** $8.67 $10.00 $1.00 $1.00 $1.90 $2.00

N 6 0 0 2 1 0 0 0 3 0 0 0 0 0 1 1 0 1 1 2

Free transactions per month Median Maximum 1.34 5.00 ** ** ** ** 3.00 5.00 1.00 1.00 ** ** ** ** ** ** 2.81 4.00 ** ** ** ** ** ** ** ** ** ** 5.00 5.00 1.00 1.00 ** ** 1.00 1.00 1.00 1.00 3.81 4.00

Table 8-24 Microfilm Copy of Check

Overall By asset size

By region

N 1,316 53 129 174 161 204 205 158 126 56 50 77 162 293 134 187 98 138 84 143

Offer, charge fee 51% 4% 25% 44% 61% 71% 78% 79% 79% 79% 74% 43% 44% 53% 55% 52% 50% 52% 54% 58%

Offer for free 12% 8% 5% 14% 13% 14% 14% 12% 13% 16% 14% 16% 10% 11% 14% 9% 6% 10% 13% 17%

Page T-113

Don't offer 37% 89% 71% 42% 26% 15% 8% 9% 8% 5% 12% 40% 46% 36% 31% 39% 44% 38% 33% 25%

N 790 2 27 77 95 139 156 120 95 43 36 40 89 186 86 118 58 80 51 82

Fee per check Median Maximum $2.50 $10.00 $4.00 $5.00 $3.00 $10.00 $3.00 $10.00 $3.00 $10.00 $2.00 $10.00 $2.50 $10.00 $2.00 $10.00 $2.00 $5.00 $2.00 $10.00 $2.00 $5.00 $3.00 $5.00 $3.00 $10.00 $2.50 $10.00 $2.00 $6.00 $3.00 $10.00 $2.00 $10.00 $2.40 $10.00 $2.00 $10.00 $2.50 $10.00

Credit Union Fees Survey

Results Tables: Chapter 8 - Other Fees

Table 8-25 Statement (Hard Copy via Mail)

Overall By asset size

N 1,317 53 130 175 161 203 204 158 127 56 50 78 162 293 134 186 99 139 84 142

Offer, charge fee 32% 6% 13% 26% 39% 33% 55% 65% 49% 46% 56% 28% 23% 31% 38% 33% 32% 30% 30% 41%

Offer for free 57% 62% 64% 64% 58% 64% 43% 34% 50% 52% 44% 67% 63% 60% 55% 55% 51% 52% 55% 55%

Don't offer 11% 32% 23% 10% 4% 4% 1% 1% 1% 2% 0% 5% 14% 9% 6% 12% 16% 18% 15% 5%

N 394 1 13 32 41 50 84 80 42 24 27 23 38 82 53 64 23 41 21 49

Statement fee per statement Median Maximum $3.00 $12.00 ** ** $3.00 $5.00 $3.00 $10.00 $2.00 $10.00 $3.00 $12.00 $3.00 $10.00 $3.00 $10.00 $3.00 $10.00 $3.00 $5.00 $2.29 $10.00 $3.00 $5.00 $3.00 $10.00 $3.00 $10.00 $2.00 $5.00 $5.00 $10.00 $2.88 $12.00 $2.00 $10.00 $2.00 $5.00 $3.00 $5.00

N 106 1 1 8 16 13 27 20 18 1 1 7 9 31 10 14 8 8 11 8

Statement fee per page Median Maximum $1.00 $15.00 ** ** ** ** $1.00 $10.00 $2.00 $10.00 $1.00 $5.00 $1.00 $10.00 $1.00 $3.00 $1.50 $15.00 ** ** ** ** $1.00 $2.00 $1.00 $2.00 $1.00 $10.00 $1.98 $10.00 $1.00 $5.00 $1.88 $10.00 $2.00 $15.00 $1.25 $4.00 $1.00 $2.00

Table 8-26 Garnishment and Levies

Overall By asset size

N 1,313 53 129 173 161 203 204 158 127 56 49 78 162 292 134 186 97 138 84 142

Offer, charge fee 27% 0% 6% 13% 28% 33% 42% 63% 58% 70% 63% 20% 18% 32% 29% 21% 21% 16% 35% 46%

Offer for free 34% 19% 25% 38% 45% 45% 43% 28% 31% 27% 29% 33% 34% 29% 43% 33% 34% 48% 34% 28%

Page T-114

Don't offer 39% 81% 69% 49% 27% 21% 15% 9% 11% 4% 8% 47% 48% 38% 28% 46% 44% 36% 31% 26%

N 458 0 7 21 43 65 85 97 71 39 30 23 47 126 51 53 24 26 35 73

Fee per item Median Maximum $25.00 $175.00 ** ** $35.00 $50.00 $25.00 $175.00 $25.00 $150.00 $25.00 $75.00 $25.00 $125.00 $30.00 $100.00 $25.00 $100.00 $25.00 $120.00 $34.18 $75.00 $25.00 $50.00 $49.81 $150.00 $25.00 $175.00 $20.00 $75.00 $50.00 $100.00 $25.00 $100.00 $25.00 $75.00 $27.29 $75.00 $25.00 $75.00

Credit Union Fees Survey

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