2009 2010%20small%20salary by ThinkCreative

This report made possible by:

Your Strategic Planning Resource E-Scan Report

This 80-page report provides comprehensive, detailed insights into the most critical issues your credit union will face in the year ahead. $99 each #28801-A2

E-Scan DVD

This fast-moving, 40-minute overview is a great way to present the E-Scan’s analysis in a concise way that is sure to stimulate discussion. $229 #28802-A2

E-Scan PowerPoint

This easy-to-use presentation helps you focus your strategic planning session on your most pertinent issues. $205 #28803P-A2

To order:

E-Scan Strategic Planning Guide

Walk your board and senior management through the strategic planning process with the Planning Guide. Combine E-Scan insights and analysis with your credit union’s own data to achieve actionable short-term and long-range goals.

The Planning Guide includes: • 12 copies of the 80-page E-Scan Report • One copy of the E-Scan DVD – a 40-minute overview of the E-Scan report – a great way to get your planning session moving in the right direction • Planning overview and glossary of key terms • Pre-planning questionnaire, warm-up exercises and suggested agenda • Innovation exercises and customizable planning worksheets (delivered as a PDF) • Samples of other credit unions’ planning documents

Your price: $1,695 (Regular price: $2,195) A savings of $500! #28804K-A2

Visit advice.cuna.org/reports and choose Strategic Research or call 800-356-8010, press 3.

An E-Scan Report

Small Credit Union

Salary Survey For Human Resources Planning

2009-2010

profound. professional. proactive. proﬁcient. progressive.

potential.

Perceptive information how you want it, when you need it!

ENHANCE YOUR READING EXPERIENCE – WITH DIGITAL YOU CAN: s Access the magazine online at your convenience s Click on live links for resources s Bookmark articles for future reference s Share articles with colleagues by E-mail

PRINT- A monthly magazine delivered directly to your home or credit union.

DIGITAL - A new, interactive format with live links to resources and products to help you succeed.

NEW

ONLINE - Access Web-exclusive articles, search for speciﬁc topics and view archived issues at creditunionmagazine.com.

powerful.

Experience the new digital at: creditunionmagazine.com

Print. Digital &Online.

Small Credit Union

Salary Survey

The 2009-2010 Small Credit Union Salary Survey is produced by the Market Research department of the Credit Union National Association

Written by Beth Soltis, senior research analyst

Published by: Credit Union National Association P.O. Box 431 Madison, WI 53701 FOR MORE INFORMATION Visit advice.cuna.org Call Toll Free 1-800-356-9655, ext. 4172 Email mktresearch@cuna.com ÂŠ 2009 Credit Union National Association, Inc. Stock No. 28809P iii

Table of Contents Additional Data Available CUNA’s 2009-2010 Small Credit Union Staff Salary Survey covers the most common full-time and part-time positions at credit unions with $1 million to $35 million in assets. These findings are based on a subsample of a larger survey. Annually, CUNA publishes the results of its Complete Credit Union Staff Salary Survey. This survey has grown to include 89 full-time and 8 part-time credit union positions. (stock # 28805) The 2009-2010 Complete Credit Union Staff Salary Survey Electronic Data Tables provide an electronic version of the data tables from the full report so that you can apply formulas and insert the data directly into your credit union’s spreadsheets. (stock # 28808P)

President/CEO/manager Executive VP or assistant manager Chief financial officer Chief operations officer Chief information officer Member service VP Teller manager/supervisor Share draft manager Business services VP/director Member service representative II/Sr. Member service representative I Head teller Teller II/Sr. Teller I Share draft clerk EFT/ACH clerk Executive secretary/administrative asst. Secretary Receptionist New accounts clerk General office clerk IRA/certificate specialist Financial planner Small credit union generalist position Loan VP or SVP Consumer loan VP/manager Mortgage loan VP/manager Member business loan VP/manager Dealer direct manager Collections VP/manager © 2009 Credit Union National Association

Also available as companion products to CUNA’s 2009-2010 Complete Credit Union Staff Salary Survey (you must purchase the full report or the 2009-2010 Electronic Data Tables to purchase these products): Online Peer Comparison — Create customized reports with ease by selecting peer credit unions using various criteria, such as asset size, number of full-time employees, number of services offered, region, state & more. Also customize report parameters including percentiles displayed and date-specific trending. CUNA’s Online Peer Comparison features unlimited access to the 2009 database. (stock # 28807P do it yourself; stock #28811P staff assisted)

Loan officer II/Sr. Loan officer I Loan processor Loan clerk Member business loan officer II/Sr. Member business loan officer I Consumer loan officer II/Sr. Consumer loan officer I Consumer loan processor/clerk Mortgage loan officer II/Sr. Mortgage loan officer I Mortgage loan processor/clerk Collector/adjuster Collection clerk Plastic card manager/supervisor Plastic card clerk Member service rep.—plastic cards ATM specialist Information systems VP Information systems mgr./supvr. Systems analyst Programmer Network administrator Technology specialist Web administrator Data entry specialist Marketing VP/director Marketing manager/supervisor Business development manager Marketing specialist iv

Geographic Customized Salary Survey — Provides average and median base salaries in addition to percentiles for the cities or local geographic area(s) you designate (cities must have a population of 10,000 or more). Order separate reports for distinct areas. (stock # 28806P do it yourself; stock #28810P staff assisted) To order, or for more information, go to buy.cuna.org and enter the stock number in the product finder. As your credit union plans for growth and projects its needs over the next five years, you may find a need for salary information on positions not covered in this report. CUNA’s 20092010 Complete Credit Union Staff Salary Survey covers the full-time positions listed below. Marketing/communications coordinator Business development rep. Marketing assistant Human resources VP/director Human resources mgr./supvr. Training director HR asst./specialist Training coordinator/specialist Payroll coord./administrator Benefits coordinator/specialist Internal audit VP Internal audit mgr./supervisor Internal auditor Compliance officer Investment VP Investment manager Accounting VP Accounting manager/supervisor Accountant Accounting clerk Branch operations VP Branch manager II Branch manager I Assistant branch manager II Assistant branch manager I Call center VP Call center manager/supervisor Call center representative II/Sr. Call center representative I

Table of Contents

Additional Data Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv List of Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi List of Job Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Introduction & Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi About the Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Credit Union Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Administrative Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Turnover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Salary Range Widths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Results Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 How to Use the Data Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tables-1 Data Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-1

Small Credit Union Salary Survey

List of Tables

1-1 1-2 1-3 1-4 1-5 1-6 1-7 1-8 1-9 1-10 1-11 1-12 1-13

President/CEO/Manager Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-1 President/CEO/Manager Incentives and Bonuses Where Offered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-2 President/CEO/Manager Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-3 President/CEO/Manager Salaries by Years in Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-4 President/CEO/Manager Salaries by Total Years of Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-4 President/CEO/Manager Salaries by Main Office Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-5 President/CEO/Manager Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6 President/CEO/Manager Salaries by Level of Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6 President/CEO/Manager Years at Credit Union. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6 President/CEO/Manager Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-7 President/CEO/Manager Age. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-7 President/CEO/Manager Sex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-7 President/CEO/Manager Has Written Employment Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-8

2-1 2-2 2-3 2-4 2-5 2-6 2-7 2-8

Executive VP or Assistant Manager Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Executive VP or Assistant Manager Incentives and Bonuses Where Offered. . . . . . . . . . . . . . . . . . . . . . . . . . . Executive VP or Assistant Manager Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Executive VP or Assistant Manager Salaries by Years in Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Executive VP or Assistant Manager Salaries by Total Years of Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Executive VP or Assistant Manager Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Executive VP or Assistant Manager Salaries by Level of Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Executive VP or Assistant Manager Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

T-10 T-11 T-12 T-13 T-13 T-13 T-14 T-14

3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8

Chief Financial Officer Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chief Financial Officer Incentives and Bonuses Where Offered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chief Financial Officer Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chief Financial Officer Salaries by Years in Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chief Financial Officer Salaries by Total Years of Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chief Financial Officer Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chief Financial Officer Salaries by Level of Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chief Financial Officer Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

T-16 T-17 T-18 T-19 T-19 T-19 T-20 T-20

4-1 4-2 4-3 4-4 4-5 4-6 4-7 4-8

Chief Operations Officer Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chief Operations Officer Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chief Operations Officer Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chief Operations Officer Salaries by Years in Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chief Operations Officer Salaries by Total Years of Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chief Operations Officer Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chief Operations Officer Salaries by Level of Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chief Operations Officer Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

T-22 T-23 T-24 T-25 T-25 T-25 T-26 T-26

5-1 5-2 5-3 5-4 5-5 5-6 5-7 5-8

Loan VP or SVP Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loan VP or SVP Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loan VP or SVP Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loan VP or SVP Salaries by Years in Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loan VP or SVP Salaries by Total Years of Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loan VP or SVP Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loan VP or SVP Salaries by Level of Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loan VP or SVP Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

T-28 T-29 T-30 T-31 T-31 T-31 T-32 T-32

ÂŠ 2009 Credit Union National Association

List of Tables

6-1 6-2 6-3 6-4 6-5 6-6 6-7 6-8

Consumer Loan VP/Manager Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consumer Loan VP/Manager Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consumer Loan VP/Manager Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consumer Loan VP/Manager Salaries by Years in Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consumer Loan VP/Manager Salaries by Total Years of Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consumer Loan VP/Manager Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consumer Loan VP/Manager Salaries by Level of Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consumer Loan VP/Manager Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

T-34 T-35 T-36 T-36 T-37 T-37 T-37 T-37

7-1 7-2 7-3 7-4 7-5 7-6 7-7 7-8

Collections VP/Manager Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Collections VP/Manager Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Collections VP/Manager Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Collections VP/Manager Salaries by Years in Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Collections VP/Manager Salaries by Total Years of Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Collections VP/Manager Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Collections VP/Manager Salaries by Level of Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Collections VP/Manager Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

T-39 T-40 T-41 T-41 T-42 T-42 T-42 T-42

8-1 8-2 8-3 8-4 8-5 8-6 8-7 8-8

Branch Manager I Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Branch Manager I Incentives and Bonuses Where Offered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Branch Manager I Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Branch Manager I Salaries by Years in Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Branch Manager I Salaries by Total Years of Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Branch Manager I Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Branch Manager I Salaries by Level of Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Branch Manager I Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

T-44 T-45 T-46 T-46 T-47 T-47 T-47 T-47

9-1 9-2 9-3 9-4 9-5 9-6 9-7 9-8

Member Service VP Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Member Service VP Incentives and Bonuses Where Offered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Member Service VP Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Member Service VP Salaries by Years in Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Member Service VP Salaries by Total Years of Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Member Service VP Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Member Service VP Salaries by Level of Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Member Service VP Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

T-49 T-50 T-51 T-52 T-52 T-52 T-53 T-53

10-1 10-2 10-3 10-4 10-5 10-6 10-7 10-8

Teller Manager/Supervisor Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Teller Manager/Supervisor Incentives and Bonuses Where Offered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Teller Manager/Supervisor Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Teller Manager/Supervisor Salaries by Years in Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Teller Manager/Supervisor Salaries by Total Years of Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Teller Manager/Supervisor Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Teller Manager/Supervisor Salaries by Level of Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Teller Manager/Supervisor Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

T-55 T-56 T-57 T-58 T-58 T-58 T-59 T-59

11-1 11-2 11-3 11-4

Share Draft Manager/Supervisor Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Share Draft Manager/Supervisor Incentives and Bonuses Where Offered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Share Draft Manager/Supervisor Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Share Draft Manager/Supervisor Salaries by Years in Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

T-61 T-62 T-63 T-63

vii

Small Credit Union Salary Survey

List of Tables

11-5 11-6 11-7 11-8

Share Draft Manager/Supervisor Salaries by Total Years of Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Share Draft Manager/Supervisor Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Share Draft Manager/Supervisor Salaries by Level of Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Share Draft Manager/Supervisor Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

T-64 T-64 T-64 T-64

12-1 12-2 12-3 12-4 12-5 12-6 12-7 12-8

Accounting Manager/Supervisor Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounting Manager/Supervisor Incentives and Bonuses Where Offered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounting Manager/Supervisor Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounting Manager/Supervisor Salaries by Years in Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounting Manager/Supervisor Salaries by Total Years of Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounting Manager/Supervisor Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounting Manager/Supervisor Salaries by Level of Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounting Manager/Supervisor Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

T-66 T-67 T-68 T-68 T-69 T-69 T-69 T-69

13-1 Head Teller Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-71 13-2 Head Teller Incentives, Bonuses, and Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-72 13-3 Head Teller Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-72 14-1 Teller II/Sr. Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-74 14-2 Teller II/Sr. Incentives, Bonuses, and Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-75 14-3 Teller II/Sr. Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-75 15-1 Teller I Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-77 15-2 Teller I Incentives, Bonuses, and Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-78 15-3 Teller I Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-78 16-1 Member Service Representative II/Sr. Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-80 16-2 Member Service Representative II/Sr. Incentives, Bonuses, and Total Cash Compensation. . . . . . . . . . . . . T-81 16-3 Member Service Representative II/Sr. Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-81 17-1 Member Service Representative I Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-83 17-2 Member Service Representative I Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . . T-84 17-3 Member Service Representative I Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-84 18-1 EFT/ACH Clerk Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-86 18-2 EFT/ACH Clerk Incentives, Bonuses, and Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-87 18-3 EFT/ACH Clerk Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-87 19-1 Executive Secretary/Administrative Assistant Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-89 19-2 Executive Secretary/Administrative Assistant Incentives, Bonuses, and Total Cash Compensation. . . . . T-90 19-3 Executive Secretary/Administrative Assistant Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-90 20-1 General Office Clerk Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-92 20-2 General Office Clerk Incentives, Bonuses, and Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-93 20-3 General Office Clerk Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-93 21-1 Loan Officer II/Sr. Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-95 21-2 Loan Officer II/Sr. Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-96 21-3 Loan Officer II/Sr. Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-96 ÂŠ 2009 Credit Union National Association

viii

List of Tables

22-1 Loan Officer I Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-98 22-2 Loan Officer I Incentives, Bonuses, and Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-99 22-3 Loan Officer I Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-99 23-1 Loan Processor Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-101 23-2 Loan Processor Incentives, Bonuses, and Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-102 23-3 Loan Processor Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-102 24-1 Loan Clerk Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-104 24-2 Loan Clerk Incentives, Bonuses, and Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-104 24-3 Loan Clerk Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-105 25-1 Collector/Adjuster Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-107 25-2 Collector/Adjuster Incentives, Bonuses, and Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-108 25-3 Collector/Adjuster Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-108 26-1 Collection Clerk Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-110 26-2 Collection Clerk Incentives, Bonuses, and Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-111 26-3 Collection Clerk Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-111 27-1 Member Service Representative – Plastic Cards Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-113 27-2 Member Service Representative – Plastic Cards Incentives, Bonuses, and Total Cash Compensation. . T-113 27-3 Member Service Representative – Plastic Cards Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-114 28-1 Accountant Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-116 28-2 Accountant Incentives, Bonuses, and Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-117 28-3 Accountant Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-117 29-1 Accounting Clerk Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-119 29-2 Accounting Clerk Incentives, Bonuses, and Total Cash Compensation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-120 29-3 Accounting Clerk Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-120 30-1 Small Credit Union Generalist Position Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-122 30-2 Small Credit Union Generalist Position Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . T-122 30-3 Small Credit Union Generalist Position Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-123 31-1 Part-Time President/CEO/Manager Hourly Wage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-125 31-2 Part-Time President/CEO/Manager Incentives and Bonuses Where Offered. . . . . . . . . . . . . . . . . . . . . . . . . . T-126 31-3 Part-Time President/CEO/Manager Wage Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-126 32-1 Part-Time EVP Hourly Wage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-127 32-2 Part-Time EVP Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-128 32-3 Part-Time EVP Wage Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-128 33-1 Part-Time Executive Secretary/Administrative Assistant Hourly Wage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-129 33-2 Part-Time Executive Secretary/Administrative Assistant Incentives and Bonuses Where Offered . . . . . T-129 34-1 Part-Time Teller Hourly Wage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-130 34-2 Part-Time Teller Incentives and Bonuses Where Offered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-131 34-3 Part-Time Teller Hourly Wage Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-131 ix

Small Credit Union Salary Survey

List of Tables

35-1 Part-Time MSR Hourly Wage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-132 35-2 Part-Time MSR Incentives and Bonuses Where Offered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-133 35-3 Part-Time MSR Hourly Wage Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-133 36-1 Part-Time Accountant Hourly Wage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-134 36-2 Part-Time Accountant Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-135 37-1 Part-Time Loan Officer Hourly Wage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-136 37-2 Part-Time Loan Officer Incentives and Bonuses Where Offered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-137 37-3 Part-Time Loan Officer Hourly Wage Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-137 38-1 Part-Time Loan Processor/Clerk Hourly Wage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-138 38-2 Part-Time Loan Processor/Clerk Incentives and Bonuses Where Offered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-139 List of job descriptions President/CEO/Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-9 Executive VP or Assistant Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-15 Chief Financial Officer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-21 Chief Operations Officer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-27 Loan VP or SVP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-33 Consumer Loan VP/Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-38 Collections VP/Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-43 Branch Manager I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-48 Member Service VP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-54 Teller Manager/Supervisor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-60 Share Draft Manager/Supervisor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-65 Accounting Manager/Supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-70 Head Teller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-73 Teller II/Sr.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-76 Teller I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-79 Member Service Representative II/Sr.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-82 Member Service Representative I. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-85 EFT/ACH Clerk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-88 Executive Secretary/Administrative Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-91 General Office Clerk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-94 Loan Officer II/Sr.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-97 Loan Officer I. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-100 Loan Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-103 Loan Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-106 Collector/Adjuster. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-109 Collection Clerk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-112 Member Service Representative â&#x20AC;&#x201C; Plastic Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-115 Accountant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-118 Accounting Clerk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-121 Small Credit Union Generalist Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-124

ÂŠ 2009 Credit Union National Association

Introduction & Methodology This report summarizes the results of a subsample of credit unions that participated in CUNA’s 2009-2010 Complete Credit Union Staff Salary Survey, an online survey conducted by CUNA’s Center for Research & Advice in Madison, Wisconsin between January and May of 2009. The survey was hosted by enetrix™, a recognized leader in the field of Web-based compensation surveys. Their state-of-the-art technology and advanced security measures ensured the safety of the compensation data. Between January and May of 2009, CUNA’s Center for Research & Advice sent the survey to all affiliated credit unions with $1 million or more in assets. This report is based on a subsample of credit unions with $1 million to $35 million in assets. In January of 2009, invitations to participate in the survey were sent to all affiliated credit unions with $1 million or more in assets based on third-quarter 2008 NCUA 5300 Call Report data. A letter with instructions for filling out the survey and a printed survey were sent to an HR professional or the CEO/manager at all credit unions in the sample. An e-mail with the Web address and instructions for filling out the survey was also sent to an HR professional or the CEO/ manager at all credit unions in the sample if e-mail addresses were available. As an incentive, credit unions were offered a discount on the report if they responded to the survey. Responses were monitored. After three weeks, credit unions

that did not respond to the initial mailing were sent a follow-up postcard, again requesting their participation and providing instructions. The following week, another letter and printed survey as well as an e-mail were sent to sampled credit unions that had not yet participated in the survey. By late may, 1,328 of the 4,057 credit unions with $1 million to $35 million in assets returned usable questionnaires to CUNA Research Services, resulting in a response rate of 33%. The data was stratified by assets and weighted to adjust for the overor under-representation of credit unions in any strata. Weighting is a standard survey analysis procedure designed to increase the reliability of the survey results, done to ensure that the results are not biased by a specific group of credit unions. The salary, bonus, incentive, total variable pay, and total cash compensation averages were also weighted by the number of employees in each position. This weighted average comes closest to the amount earned by the average employee within each job position, rather than what the average credit union pays for that specific job position.

Credit unions with established formal salary ranges were asked to report the minimums, midpoints, and maximums of their formal salary ranges for each position. To ensure that these numbers were actual formal salary range figures and not the highest and lowest salaries paid to job incumbents, only responses from credit unions reporting all three figures were included. Formal salary range statistics where the midpoints that credit unions reported differed by more than $2,000 from the number arrived at by averaging the minimum and maximum of the formal salary range were deleted from the final data set. As a result of the sample being limited to credit unions with $1 million to $35 million in assets, all references to “credit unions” in the following summaries refer to that universe of credit unions. Based on a sample of 1,328 respondents, the maximum sampling error for the overall percentages is ± 2.2% at a 95% confidence level. That is, in 95 of 100 similar samples, the overall percentages would fall within 2.1 percentage points of those observed in the data tables.

Credit unions were asked to provide compensation data effective as of January 1st, 2009. CUNA Research staff examined the data from responding credit unions. Extreme outliers were verified and if the data point appeared to be an invalid response, it was eliminated from the final data set.

Small Credit Union Salary Survey

About the Regions

New England

Pacific West North Central Mountain

West South Central

East North Central

Middle Atlantic South Atlantic

East South Central

Pacific

REGIONS

= New England NH, VT, MA, Atlantic RI, CT)(NY, NJ, PA) Northeast Northeast = New England (ME, NH, VT, (ME, MA, RI, CT); Middle Middle Atlantic = (NY, NJ, PA) Midwest = East North Central (OH, IN, IL, MI, WI); Midwest = East North Central (OH, IN, IL, MI, WI) West North Central (MN, IA, MO, ND, SD, NE, KS) West North Central = (MN, IA, MO, ND, SD, NE, KS) South = South AtlanticAtlantic (DE, MD,(DE, DC, MD, VA, WV, SC, GA,NC, FL);SC, GA, FL) South = South DC,NC, VA, WV, East SouthCentral Central (KY, TN,NJ, AL, PA) MS); West South Central (AR, LA, OK,TX) East South = (NY, West

West South(MT, Central = (KY, TN,AZ, AL,UT, MS) = Mountain ID, WY, CO, NM, NV); Pacific (WA, OR, CA, AK, HI) West = Mountain (MT, ID, WY, CO, NM, AZ, UT, NV) Pacific = (WA, OR, CA, AK, HI)

ÂŠ 2009 Credit Union National Association

xii

Credit Union Characteristics Note: As is the case with all the data in this report, the following averages are weighted by asset size.

Asset size Overall, the average asset size of credit unions $1 million to $35 million in assets responding to this survey is $11,247,153. As is typically the case, credit unions in the Pacific region have the highest average asset size of all the regions, at $14,971,195. In contrast, credit unions in the Middle Atlantic, East North Central and East South Central regions record the lowest average asset sizes, at about $10,000,000 to $10,500,000.

Region As shown, a higher percentage of credit unions in the sample are located in the East North Central region. Fewer are located in the New England region.

Number of members Credit unions $1 million to $35 million in assets responding to this survey have an average of 2,156 members. This average ranges from 497 among credit unions with $1 million to $2 million in assets to 5,247 members among credit unions with $30 million to $35 million in assets.

Common bond Similar to past years, the majority of credit unions in the sample have an occupational common bond. Credit unions with an occupational common bond are more likely to have a single-group occupational common bond than an occupational common bond with multiple SEGs. The next most common field of membership is

% of credit unions 10% 22% 13% 11% 15% 10% 8% 6% 5%

Asset size $1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

Average asset size $1,461,962 $3,332,814 $6,243,317 $8,501,280 $12,437,519 $17,374,449 $22,445,662 $27,578,519 $32,685,220

Note: Limited to credit unions with $1 million to $35 million in assets. Region New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific

% of CUs 6% 13% 22% 15% 11% 8% 11% 7% 7%

Number of members 1 - 499 500 - 999 1,000 - 1,499 1,500 - 1,999 2,000 - 2,999 3,000 - 3,999 4,000 - 4,999 5,000 or more

9% 19% 16% 14% 18% 10% 6% 7%

Common bond

Occupational single-group

Occupational with SEGs Community/residential Associational Unclassified

45% 29% 20% 7% 1%

Note: Limited to credit unions with $1 million to $35 million in assets.

community. The fewest have an associational common bond.

Branch offices Overall, 85% of the credit unions in the sample do not have a branch

office other than the main branch and an additional 10% have only one credit union branch office. Furthermore, 3% of credit unions have two branch offices and an additional 1% has three or more branch offices.

Loans outstanding Credit unions in the sample have an average of $6,500,470 in loans outstanding. This ranges from $843,877 among credit unions with $1 million to $2 million in assets to $18,373,809 among credit unions with $30 million to $35 million in assets. Furthermore, the average credit union in the sample has a 69.4% loan to share ratio.

Loans outstanding Less than $1M $1M - $2M $2M - $3M $3M - $5M $5M - $7M $7M - $10M $10M - $15M $15M - $20M $20M - $30M

% of credit unions 9% 15% 10% 19% 12% 12% 12% 8% 3%

Note: Limited to credit unions with $1 million to $35 million in assets.

R:\IMPRINTS\E&R\2009 Small Salary Survey\CU Characteristics Small Table1 xiii

Small Credit Union Salary Survey

Credit Union Characteristics Services offered The average credit union in the sample offers 3.1 of the 15 services asked about on the survey. This average ranges from 0.5 among credit unions with $1 million to $2 million in assets to 5.5 services among credit unions with $30 million to $35 million in assets.

Services offered Share drafts/checking Web site Debit cards IRAs Home equity loans Internet banking Credit cards ATM cards Audio response First mortgages PC-based elec. bill payment Indirect auto financing Business loans 3rd party savings/invest. Auto leasing None

% of credit unions 75% 68% 66% 57% 56% 54% 46% 43% 39% 38% 28% 11% 9% 3% 1% 19%

Note: Limited to credit unions with $1 million to $35 million in assets.

ÂŠ 2009 Credit Union National Association

xiv

Administrative Issues Salary structure Overall, 72% of credit unions with $1 million to $35 million in assets and at least one full-time employee have adjusted their salary structures since January 2008. Furthermore, 18% of credit unions had already adjusted their salary structure for 2009 at the time the data was collected.

Formal salary ranges Nearly 20% of credit unions with $1 million to $35 million in assets and at least one full-time employee have formal salary ranges. The percentage of credit unions with formal salary ranges increases as asset size increases. Among credit unions that have formal salary ranges, the average percentage increase for the salary range structure in 2008 is 2.36% for management and 2.46% for nonmanagement employees. These credit unions have budgeted for 2009 salary range increases of 1.76% for management employees and 1.83% for nonmanagement employees. Additionally, these credit unions anticipate 2010 salary range increases of 1.38% for management and 1.44% for nonmanagement employees.

Credit union employment Almost 90% of credit unions with $1 million to $35 million in assets have at least one full-time employee. These credit unions have an average of 4.8 full-time workers. This average ranges from 1.3 fulltime employees among credit unions with $1 million to $2 million in assets to 12.2 full-time employees among credit unions with $30 million to $35 million in assets.

Credit unions with at least one fulltime employee have 0.4 full-time employees per $1 million in assets. Only 8% of credit unions with $1 million to $35 million in assets plan to add full-time employees to their payroll in 2009. On average, these credit unions plan to add 1.3 fulltime employees in 2009. About 65% of credit unions with $1 million to $35 million in assets have at least one part-time employee. These credit unions have an average of 1.4 part-time employees, overall. This average varies between 1.1 and 2.5 across asset categories. On average, credit unions with $1 million to $35 million in assets have 0.3 part-time employees per $1 million in assets. Among credit unions with $1 million to $2 million in assets, the average is one. This figure decreases with asset size to 0.1 among credit unions with $10 million or more in assets. As with full-time employees, only 8% of credit unions with $1 million to $35 million in assets plan to add part-time employees to their payroll in 2009. On average, these credit unions plan to add 1.1 part-time employees in 2009. Credit union employees are predominately female.

Workweek The average standard workweek for full-time employees at credit unions with $1 million to $35 million in assets is 38.2 hours. The majority â&#x20AC;&#x201C; 68% â&#x20AC;&#x201C; of credit unions operate with 40-hour workweeks and an additional 1% have workweeks that are 41 hours or more, overall. Just 3% of credit unions have workweeks that are less than 28 hours a week, while 19% have workweeks that are between 28 and 37 hours, and another 10% 1-1

Number of Full-Time Employees # of employees None 1 2 3 4 5 6 7-10 11 or more

% of CUs 10% 14% 16% 14% 11% 7% 5% 14% 9%

Note: Limited to credit unions with $1 million to $35 million in assets. Number of Part-Time Employees # of employees None 1 2-4 5-9 10 or more

% of CUs 37% 29% 30% 3% 0%

Note: Limited to credit unions with $1 million to $35 million in assets.

have workweeks that are between 38 and 39 hours. Only credit unions with less than $10 million in assets have workweeks that are less than 28 hours. Twenty percent of credit unions with $1 million to $2 million in assets have a workweek of less than 28 hours. The average workweek among this group of credit unions is 33.4 hours long. On average, credit union CEOs work 39.3 hours per week. CEOs of credit unions with $1 million to $2 million in assets work an average of 26.8 hours per week, while CEOs of credit unions with $2 million to $5 million have average workweeks of 35.4. The average CEO workweek ranges from 40.3 to 43.2 hours among credit unions with assets of $5 million to $35 million.

R:\IMPRINTS\E&R\2009 Small Salary Surv Small Credit Union Salary Survey

Administrative Issues Expenses Operating expenses among credit unions with $1 million to $35 million in assets averaged $446,651 in 2008, overall. This average ranges from $58,951 among credit unions with $1 million to $2 million in assets to $1,291,287 among credit unions with $30 million to $35 million in assets. On average, salary expenses account for 43.6% of these credit unions’ total operating expenses. Benefits expenses (on average) account for 8.9% of operating expenses. When we look solely at salary expenses, credit unions spent an average of $179,884 in 2008. This average ranges from $30,740 among credit unions with $1 million to $2 million in assets to $473,736 among credit unions with $30 million to $35 million in assets. Overall, credit unions averaged $48,021 in benefits expenses in 2008, ranging from $4,109 among credit unions with $1 million to $2 million in assets to $132,937 among credit unions with $30 million to $35 million in assets. Furthermore, credit unions spent an average of $9,381 per full-time employee on benefits in 2008. Overall, when expressed as a ratio of gross income, salary and benefits expenses are 41.7% and 8.9% of gross income, respectively. Almost 70% credit unions with $1 million to $35 million in assets have a sponsor, but few report their sponsor pays for any portion of the credit union’s salary or benefits expenses. Merely 2% of credit unions say their sponsor pays any portion of the credit union’s salary expenses and 4% say their sponsor pays any portion of the credit union’s benefits expenses.

CEO paid executive of CUSO Just 3% of responding credit unions with $1 million to $35 million in assets report that their CEO is a paid executive of a CUSO.

Union shop Only 4% of responding credit unions with $1 million to $35 million in assets report that they are a union shop.

1-2

Turnover Among credit unions with $1 million to $35 million in assets and at least one full-time employee, 86% of credit union employees remained in their positions throughout 2008, overall. This is an increase from 81% in 2007. As would be expected, retention rates tend to be highest among credit union employees earning the highest average salaries. As is typically the case, teller/ MSR/cashier positions (frontline) have the highest turnover rates among employee groups. On average, 79% of front-line

employees remained in their positions throughout 2008, an increase from 73% the previous year. A total of 91% of loan officers/ processors/interviewers and 93% of management positions remained in their positions throughout 2008, on average. The retention rate for lending positions has increased from 83% the year before. We collected turnover data for these four job classes: • Tellers/MSR/cashier positions • Loan officers/processors/ interviewers

• Management • Other positions Note: Retained: percent of total incumbents in position at year-end 2008 who remained in that position for all of 2008. Replaced: percent of total number of incumbents in position at year-end 2008 hired to replace someone who left that position. New: percent of total number of incumbents in position who were hired into a newly created position in 2008.

Overall Turnover Asset size Overall

N 726

Retained 86%

Replaced 11%

New 3%

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

28 144 113 95 136 89 58 37 26

79% 85% 90% 85% 83% 89% 87% 90% 85%

14% 13% 7% 13% 13% 8% 11% 8% 13%

7% 2% 3% 2% 5% 2% 2% 2% 3%

Tellers/MSRs/Cashier Positions (Front-Line) Turnover Asset size Overall

N 587

Retained 79%

Replaced 17%

New 4%

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

12 76 84 82 120 87 57 39 30

83% 78% 82% 82% 82% 75% 77% 80% 73%

8% 19% 12% 15% 15% 17% 19% 17% 26%

8% 3% 5% 3% 3% 7% 4% 3% 1%

Average salary Less than $20,000 $20,000-$24,999 $25,000 or more

N 53 176 188

Retained 58% 77% 85%

Replaced 36% 18% 12%

New 6% 5% 2%

Note: Limited to credit unions with $1 million to $35 million in assets. 2-1

Small Credit Union Salary Survey

Turnover Loan Officers/Loan Processors/Interviewers Turnover Asset size Overall

N 386

Retained 91%

Replaced 7%

New 2%

$1M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

37 37 52 85 69 49 33 24

95% 92% 87% 88% 92% 94% 98% 89%

5% 5% 13% 8% 7% 6% 2% 8%

0% 3% 0% 4% 2% 1% 1% 3%

Average salary Less than $25,000 $25,000-$29,999 $30,000-$34,999 $35,000 or more

N 33 70 80 77

Retained 91% 89% 91% 91%

Replaced 8% 8% 6% 8%

New 1% 3% 3% 1%

Management Turnover Asset size Overall

N 563

Retained 93%

Replaced 6%

New 2%

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

22 99 80 71 98 76 53 37 27

82% 91% 96% 95% 91% 95% 93% 96% 87%

14% 7% 3% 5% 6% 5% 7% 4% 8%

5% 2% 1% 1% 4% 0% 0% 0% 6%

Average salary Less than $35,000 $35,000-$49,999 $50,000-$59,999 $65,000 or more

N 70 238 165 53

Retained 84% 93% 97% 93%

Replaced 12% 5% 2% 5%

New 4% 1% 1% 2%

Asset size Overall

N 210

Replaced 7%

New 2%

$1M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

14 15 19 40 45 37 22 18

11% 2% 11% 13% 4% 5% 10% 4%

0% 2% 0% 1% 3% 1% 6% 1%

Other Position Turnover Retained 91% 89% 96% 89% 87% 93% 93% 84% 95%

Note: Limited to credit unions with $1 million to $35 million in assets. ÂŠ 2009 Credit Union National Association

2-2

Executive Summary Salary and Benefits Actions To control payroll costs in 2009 and 2010, employers will be considering a number of strategies: promoting fewer employees, reducing staff, revising variable-pay programs, and implementing salary and hiring freezes, according to CUNA’s 2009-2010 Environmental Scan (E-Scan). “Many organizations are being hit hard by the economy, so they’re reducing fixed costs and trying to avoid pay freezes or layoffs,” says Ken Abosch of Hewitt’s compensation consulting business. But employers aren’t taking these actions without careful consideration. They realize they have to remain competitive in the labor market. They don’t want to risk losing high-performing talent to their competitors, which will place them at a disadvantage when the economy turns around, according to Abosch. Although 91% of credit unions with $1 million to $35 million in assets did provide a salary/wage increase to at least some of their employees in 2008, a large number initiated a salary/wage freeze. A total of 27% report initiating a salary/wage freeze in 2008 for at least some employees. This is a sizable increase from 18% in 2007 and 9% in 2006. The smallest credit unions ($1 million to $2 million) are the most likely to report taking this action, as 44% did so. In fact, the likelihood that credit unions initiated a salary/wage freeze in 2008 decreases as asset size increases.

Figure I 2008 Small Credit Union Salary/Benefit Actions Salary/wage increase

91%

Salary/wage freeze

27%

Increased/implemented bonus payments

12%

Lowered/cut bonus payments

12%

Increased potential annual salary/wage increase

11%

Increased or added benefits

Increased/added employee contribution to benefits costs

Increased/added potential incentives

Reduced or eliminated benefits

Decreased potential annual salary/wage increase Lowered/cut potential incentives

5% 2%

Reduced/eliminated employee contribution to benefit costs Other

1% 4%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Note: Limited to credit unions with $1 million to $35 million in assets. Multiple responses were allowed.

Furthermore, 42% of credit unions anticipate taking this action in 2009 – a level not seen in over 25 years during which CUNA has studied credit union compensation and benefits packages. About 40% to 50% of credit unions across asset categories anticipate doing so. However, there’s good news for some employees. Ninety-three percent of credit unions expect to provide a salary/wage increase to at least some of their employees in 2009. All of these findings are in line with those of credit unions overall.

Staffing In credit unions with more than $10 million in assets, 85% of employees are full-time, 14% are part-time, and about 1% are temporary, according to CUNA’s 2008-2009 Staffing and Space Survey. Tellers (or 1

member service reps) make up the largest proportion of fulltime employees, at 21%, overall. Management employees make up 14% of full-time staff, while operational personnel account for 12%. Although the number of employees increases with credit union asset size, larger credit unions require proportionally fewer staff to be efficient. The proportion of employees per million in assets decreases as asset size increases, illustrating economies of scale. Hiring has been down since November 2007, mirroring the economy, according to the Society for Human Resource Management’s (SHRM) Leading Indicators of National Employment (LINE) survey. Reflecting national trends, hiring among credit unions has declined steadily since 2007. Among credit unions with $1 million to $35 million in assets,

Small Credit Union Salary Survey

Executive Summary only 8% plan to add full-time employees to their payroll in 2009 – a significant decrease from 14% in 2008 and approximately 20% in 2007. Looking at credit unions overall, 20% plan to add full-time staff, down from 30% the previous year and 35% two years ago. The corresponding percentages for hiring part-time staff among credit unions with $1 million to $35 million in assets match those for full-time staff. Only 8% plan to add part-time employees to their payroll in 2009, down from 14% in 2008 and approximately 20% in 2007. Among credit unions overall, 17% plan to hire part-time employees in 2009, which is down from 25% the previous year and 31% in 2007. On average, credit unions with $1 million to $35 million in assets plan to add 1.3 full-time employees and 1.1 part-time employees in 2009.

Wage increases Nationwide, employees in 2009 could be receiving the lowest wage increases they’ve received in more than three decades, according to E-Scan. Before we entered the depths of the recession, employers were projecting pay increases for 2009 of nearly 4%. However, employers are lowering their budgeted pay increases significantly as they struggle to manage overhead costs. Among credit unions with $1 million to $35 million in assets and at least one full-time employee, the average 2008 percentage salary increases for management and nonmanagement employees were 3.3% and 3.4%, respectively. © 2009 Credit Union National Association

The average 2009 budgeted percentage salary increases are much lower for both management and nonmanagement employees, at 2.6% and 2.7%, respectively. Anticipated 2010 percentage salary increases are even lower, at 1.9% for managers and 2.1% for nonmanagers. By comparison, the average 2008 percentage salary increase for management and nonmanagement employees among credit unions overall was slightly higher at 3.6%. The average 2009 budgeted percentage salary increases as well as the anticipated 2010 percentage salary increases among credit unions overall are comparable to those of credit unions with $1 million to $35 million in assets. As expected, the average base salary increase generally increases with asset size. Many employers have adopted pay-for-performance strategies where wage increases are tied

to performance goals. Employers are allocating most of their budgeted pay increases to their top performers. These top performers are receiving wage increases that can be double or even triple the increases given to their lowerperforming co-workers. Pay-for-performance systems are not common among small credit unions. Only 13% of credit unions with $1 million to $35 million in assets have a pay-for-performance system at their credit union, or a system in which wage increases are tied to set performance levels so that high-performing employees receive a larger wage increase. Small credit unions are equally likely to have a pay-for-performance system in place for management and nonmanagement employees – about 10% reward both highperforming managers and nonmanagers. Looking at credit unions overall, 25% of credit unions have a pay-

Figure II Average Small Credit Union Full-Time Management Base Pay Increases 5.00% 4.50% 3.95%

4.00% 3.50%

3.58% 3.30%

3.22%

3.00%

2.57%

2.50%

1.87%

2.00% 1.50% 1.00% 0.50% 0.00% 2005*

2006

2007

2008

2009 (budgeted)

Note: Limited to credit unions with $1 million to $35 million in assets and at least one full-time employee. *2005 figures are based on credit unions with $1 million to $20 million in assets.

2010 (anticipated)

Executive Summary

Figure III Average Small Credit Union Full-Time Nonmanagement Base Pay Increases 5.00% 4.50% 4.00% 3.38%

3.50%

3.94%

3.66%

3.43%

3.00%

2.66%

2.50%

2.07%

2.00% 1.50% 1.00% 0.50% 0.00% 2005*

2006

2007

2008

2009 (budgeted)

Note: Limited to credit unions with $1 million to $35 million in assets and at least one full-time employee.

2010 (anticipated)

*2005 figures are based on credit unions with $1 million to $20 million in assets.

Figure IV Offered Incentives and/or Bonuses to Full-Time Employees in 2008 60% 50%

50%

37%

40% 30% 20%

16%

15%

10% 0% Incentives

Management

Bonuses

Nonmanagement

Note: Limited to credit unions with $1 million to $35 million in assets and at least one full-time employee.

for-performance system at their credit union, and these credit unions are more likely to reward nonmanagement employees rather than management employees â&#x20AC;&#x201C; at 3% vs. 23%, respectively.

Variable Pay Organizations continue to turn to variable-pay programs (bonuses and incentives) in lieu of wage increases. These pay programs let 3

employers tie monetary rewards to performance measures, which keep salary expenses aligned with the bottom line. Indeed, more employers have been adopting variable-pay programs since wage increases became stagnant earlier this decade. Bonuses continue to be more common than incentive payments at credit unions. Among credit unions with $1 million to $35 million in assets and at least one full-time employee, 20% of credit unions offer incentive payments (rewards based on pre-set performance criteria) while 52% offer bonus payments (rewards not tied to pre-set performance criteria) to their employees. Credit unions overall are more likely to offer both bonuses and incentives, at 40% and 57%, respectively. Compared with the previous year, the percentage of small credit unions offering incentives to their employees is comparable. However, the percentage offering bonuses to employees has decreased six percentage points. Management and nonmanagement employees are about equally likely to be eligible for incentive payments at approximately 15%, while management employees are more likely than nonmanagement employees to be eligible for bonus payments â&#x20AC;&#x201C; 50% vs. 37%. The likelihood of offering bonuses and/ or incentive payments, however, tends to increase with asset size. Among credit unions overall, the percentage offering bonuses is comparable while the percentage offering incentives is higher, at roughly one-third.

Small Credit Union Salary Survey

Executive Summary Turnover When earnings are squeezed – as they are this year – employers often cut back on staff to reduce overhead. This usually leads to lower morale, heavier workloads for the remaining staff, and the loss of some employees you’d rather keep, according to E-Scan. When the economy picks up, employers will pay a higher premium for top talent. For these reasons, the cost of keeping your top performers may well be worth it. Make sure employee-retention strategies are high on HR’s agenda during this economic downturn. Credit unions appear to be doing a good job at retaining employees. Turnover at credit unions has remained stable since 2005 and actually decreased somewhat in 2008. Among credit unions with $1 million to $35 million in assets and at least one full-time employee, 86% of credit union employees remained in their positions throughout 2008, overall. This is an increase from 81% in 2007. As would be expected, retention rates tend to be highest among credit union employees earning the highest average salaries. Retention rates are similar among credit unions overall. As is typically the case, teller/ MSR/cashier positions (frontline) have the highest turnover rates among employee groups. On average, 79% of front-line employees remained in their positions throughout 2008, an increase from 73% the previous year. A total of 91% of loan officers/ processors/interviewers and 93% of management positions remained in their positions throughout 2008,

Figure V Overall Turnover Overall

86%

Front-line positions

11% 3%

79%

Lending positions

17%

7% 2%

91%

Management positions

6% 2%

93%

Other positions

91% 0%

20%

Retained employees

40%

7% 2% 60%

Replaced employees

80%

100%

New employees

Note: Limited to credit unions with $1 million to $35 million in assets and at least one full-time employee.

on average. The retention rate for lending positions has increased from 83% the year before.

Succession Planning Leadership development is ranked as one of the top priorities by HR professionals for both today and in the future, according to research by SHRM. Many senior leaders admit that their companies’ performance will soon suffer because they don’t have the right talent in place, but few of these executives have done anything about it, according to the consulting firm Development Dimensions International (DDI). Employers find themselves in this predicament for different reasons. Some have been hiring and promoting the wrong people. Others just don’t have enough talent on staff to fill critical positions.

Some employers have talent on staff, but they haven’t identified those individuals yet. And some employers know they have the talent, but they haven’t done a good job of developing that talent to its fullest potential, according to DDI. Two additional factors contributing to the shortage of qualified leaders are the exodus of baby boomers from the workforce and the shifting global business landscape, which requires a new set of skills. Most small credit union CEOs come from the credit union industry. About 35% of CEOs credit unions of with $1 million to $35 million in assets worked for their credit union before becoming CEO and 26% worked for another credit union. CEOs of credit unions overall are also most likely to have come from the credit union industry. The average age of credit union CEOs of small credit unions is 51.9.

Executive Summary About 20% of credit union CEOs are 60 years or older. However, few of these CEOs are planning to leave their credit union between now and 2011. Among credit unions with $1 million to $35 million in assets and at least one full-time employee, 6% of credit union CEOs plan to retire in the next two years and only 1% plan to leave their position for any other reason in the next two years. These figures are identical to what was found among credit unions overall. Over half (56%) of small credit unions have a formal succession plan in place that specifies how the credit union will replace the CEO and 19% plan to do so by year-end. Many companies look externally when replacing the CEO. Small credit unions, however, are more likely to give internal applicants first preference. Almost half (47%) give preference to internal applicants, while 40% post the job externally and internally at the same time and 9% give preference to external applicants. Credit unions overall are evenly split between giving

Figure VI How CUs Fill Position When Replacing CEO

Other 3% External applicants are preferred 9%

Internal applicants given the first preference 47%

Post the job externally & internally at the same time 40%

Note: Limited to credit unions with $1 million to $35 million in assets and at least one full-time employee.

internal applicants first preference and posting the job externally and internally at the same time when replacing the CEO. For credit unions that plan to fill the CEO position internally, twothirds of executive vice presidents

(65%) and chief financial officers (63%) among credit unions with $1 million to $35 million in assets are qualified to fill the CEO position, whereas about 50% of chief operations officers are qualified to do so.

Small Credit Union Salary Survey

Executive Summary Base Salaries The following tables illustrate the base salaries for credit union 2009 and 2008 average and median positions. 2009 Base Salaries

2008 Base Salaries

Position Full-Time Positions President/CEO/manager Executive VP or assistant manager Chief financial officer Chief operations officer Loan VP or SVP Consumer loan VP/manager Collections VP/manager Branch manager I Member service VP Teller manager/supervisor Share draft manager/supervisor Accounting manager/supervisor Head teller Teller II/Sr. Teller I Member service representative II/Sr. Member service representative I EFT/ACH clerk Executive secretary/admin. asst. General office clerk Loan officer II/Sr. Loan officer I Loan processor Loan clerk Collector/adjuster Collection clerk MSR â&#x20AC;&#x201C; plastic cards Accountant Accounting clerk Small credit union generalist

Average

Median

$57,956 $43,581 $46,341 $42,780 $40,048 $38,050 $35,219 $35,636 $34,727 $31,350 $28,613 $39,558 $27,421 $25,597 $21,598 $28,234 $24,435 $28,353 $28,636 $24,635 $34,749 $31,415 $27,317 $24,779 $30,690 $26,285 $30,480 $34,222 $29,130 $29,209

$55,556 $42,593 $47,320 $42,000 $39,728 $37,856 $34,036 $37,249 $34,035 $30,000 $28,400 $39,349 $27,040 $24,765 $20,800 $27,560 $24,000 $26,000 $27,040 $23,771 $34,039 $30,000 $26,208 $25,800 $30,673 $24,764 $29,120 $34,000 $28,538 $27,630

$56,894 $41,747 $47,440 NA $41,192 $38,816 NA $37,009 $31,119 $30,523 NA NA $27,340 $26,612 $21,309 $27,938 $23,174 $28,432 $30,827 NA $35,512 $29,932 $25,738 $26,523 $30,737 NA NA $34,354 $30,216 $25,573

$55,000 $41,000 $47,929 NA $38,000 $40,000 NA $37,143 $30,256 $30,410 NA NA $26,420 $23,100 $20,072 $26,455 $22,880 $27,300 $28,912 NA $35,000 $29,500 $24,960 $25,000 $30,270 NA NA $34,580 $29,200 $24,000

Part-Time Positions Part-Time President/CEO/manager Part-Time EVP Part-Time Executive secretary/admin. asst. Part-Time Teller Part-Time Member service representative Part-Time Accountant Part-Time Loan officer Part-Time Loan processor/clerk

$20.90 $17.44 $15.23 $10.58 $11.38 $17.60 $14.84 $12.75

$19.16 $16.00 $12.50 $10.00 $10.76 $15.05 $13.50 $11.50

$22.40 $15.92 $13.21 $10.22 $10.99 $17.41 $15.97 $13.36

$20.00 $16.00 $10.00 $9.50 $10.75 $16.10 $13.50 $11.50

Note: Limited to credit unions with $1 million to $35 million in assets.

ÂŠ 2009 Credit Union National Association

Average

Median

Executive Summary Variable Pay The following tables illustrate the percentage eligible as well as

the average incentive and bonus payments received in 2008 for credit union positions. Incentive and Bonus Pay Received in 2008*

% eligible for incentives

Average incentive

% eligible for bonuses

Average bonus

62% 58% 44% 67% 82% 62% 83% 83% 72% 71% 100% 48% 61% 72% 80% 72% 65% 70% 35% 100% 78% 74% 82% 100% 71% 80% 62% 53% 50% 67%

$2,307 $1,328 $3,158 $1,357 $1,301 $3,790 $913 $1,151 $1,170 $949 NA $522 $976 $735 $429 $947 $851 $1,035 $1,774 $639 $1,718 $1,787 $1,455 $785 $2,212 $1,662 $925 $672 $888 NA

87% 88% 88% 85% 85% 67% 69% 80% 83% 77% 100% 82% 86% 85% 76% 84% 83% 82% 79% 68% 85% 86% 78% 60% 82% 72% 87% 74% 74% 91%

$2,298 $1,582 $1,738 $1,470 $1,089 $1,017 $631 $555 $1,922 $693 $434 $1,117 $707 $534 $434 $645 $508 $495 $469 $534 $838 $748 $570 $553 $665 $458 $577 $784 $540 $1,005

4% 8% 10% 15% 19% 21% 15% 12%

$1,346 $2,618 NA $540 $349 NA $337 $414

25% 35% 32% 43% 45% 45% 39% 23%

$801 $560 $238 $328 $263 $681 $459 $303

Note: Limited to credit unions with $1 million to $35 million in assets. *Based on credit unions that offer incentives and/or bonuses. 7

Small Credit Union Salary Survey

Salary Range Widths Salary range widths can be used to help you compute or compare your own salary ranges around a chosen midpoint.

Note: As expected, average minimums, midpoints, and maximums of credit union executive management formal salary ranges tend to increase as credit union assets increase.

Therefore, it is important to look at the appropriate asset category when comparing your credit unionâ&#x20AC;&#x2122;s formal salary ranges to the national averages.

Salary Ranges

Position Full-Time Positions President/CEO/manager Executive VP or assistant manager Chief financial officer Chief operations officer Loan VP or SVP Consumer loan VP/manager Collections VP/manager Branch manager I Member service VP Teller manager/supervisor Share draft manager/supervisor Accounting manager/supervisor Head teller Teller II/Sr. Teller I Member service representative II/Sr. Member service representative I EFT/ACH clerk Executive secretary/admin. asst. General office clerk Loan officer II/Sr. Loan officer I Loan processor Loan clerk Collector/adjuster Collection clerk MSR - plastic cards Accountant Accounting clerk Small credit union generalist Part-Time Positions Part-Time President/CEO/manager Part-Time EVP or assistant manager Part-Time Teller Part-Time MSR Part-Time Loan officer

Minimum

Midpoint

Maximum

Spread on either side of the midpoint

$52,726 $37,118 $46,615 $34,184 $33,358 $28,769 $28,992 $29,382 $26,675 $26,407 $22,281 $30,718 $24,705 $21,012 $19,252 $23,956 $20,883 $26,647 $23,323 $21,192 $29,459 $27,787 $23,822 $20,016 $27,215 $22,523 $26,408 $33,456 $23,892 $17,555

$64,585 $46,886 $54,280 $41,499 $41,036 $34,450 $34,876 $36,769 $32,994 $31,156 $28,463 $37,652 $29,982 $25,304 $23,032 $29,041 $25,161 $32,625 $28,223 $24,541 $35,863 $33,304 $28,771 $22,072 $32,371 $27,833 $30,484 $39,663 $28,574 $23,185

$76,443 $56,653 $61,945 $48,815 $48,713 $40,131 $40,760 $44,156 $39,312 $35,905 $34,644 $44,586 $35,260 $29,595 $26,813 $34,125 $29,439 $38,604 $33,123 $27,890 $42,267 $38,821 $33,719 $24,127 $37,526 $33,143 $34,560 $45,871 $33,255 $28,816

18.4% 20.8% 14.1% 17.6% 18.7% 16.5% 16.9% 20.1% 20.1% 15.2% 21.7% 18.4% 17.6% 17.0% 16.4% 17.5% 17.0% 18.3% 17.4% 13.6% 17.9% 16.6% 17.2% 9.3% 15.9% 19.1% 13.4% 15.7% 16.4% 24.3%

$19.33 $14.50 $8.43 $9.23 $13.76

$24.00 $17.65 $10.35 $11.12 $17.20

$28.66 $20.81 $12.27 $13.01 $20.64

19.4% 17.9% 18.6% 17.0% 20.0%

Note: Limited to credit unions with $1 million to $35 million in assets. Note: Limited to credit unions with established minimums, midpoints, and maximums for each job position. Data not available for part-time Executive secretary/admin. asst, part-time Accountant, and part-time Loan processor/clerk. 3-1

Small Credit Union Salary Survey

Using Data Tables The average salaries, as well as the average minimums, midpoints, and maximums of formal salary ranges, average incentives, bonuses, total variable pay, and total cash compensation (base pay plus incentives and/or bonuses) for most credit union positions tend to increase as credit union asset size increases. Therefore, it is important to look at the appropriate asset category when evaluating your credit union’s compensation figures. Furthermore, asset size is closely correlated with the number of members, full-time employees, the number of services offered, and the amount of loans outstanding. Consequently, salaries tend to increase as these measures of credit union size increase. The average salaries of credit union executive management employees tend to vary by region. In addition to the obvious differences in the cost of living, a portion of this variation is a result of the asset size variation between the credit unions within each region. Because larger credit unions are more likely than smaller credit unions to have employees with college degrees filling the positions discussed in this report, the relationship between management salaries and educational attainment are also inflated by credit union asset size.

Evaluating management salaries The “overall” salary figures reported in this report are not what you should use to establish manager/CEO or other management salaries in your credit union. While “overall” average salaries are useful to glean

industry trends, these averages can be misleading because they are composite values, and they overstate the pay levels in small credit unions, while they understate pay levels in large credit unions. In addition, these averages reflect the incidence of the various positions in credit unions of different asset sizes. Some credit union staff have higher average salaries overall than other staff because they are more common among larger credit unions – when salaries are compared within asset categories, their salaries are actually often lower than other positions. Instead of looking at overall salaries, we suggest you proceed in this fashion: 1. Because credit union job titles vary substantially, it is best to compare salaries by duties performed rather than by job title. Job descriptions follow the data tables for each job title. Before using a particular job title, look at the job description for that position to see if it fits. There might not be a perfect match; use the job title with the job description that comes closest to the position in which you are interested. If the position you are interested in spans the duties of more than one position, choose the one with the duties that are performed the majority of the time or the highest level of responsibility if the position involves management or supervisory functions. 2. When you determine the appropriate table, find the average salary in the asset size group containing your credit union. We have found that assets are the most important

Tables-1

determinant of salaries for management. The average salary is what the “typical” employee in a credit union your size earns. 3. If you believe you have a particularly strong employee, you should base your comparisons on the 75th or 90th percentile earners. These are the salaries generally given to the top performers in similar credit unions. (The 75th percentile is the 75th highest salary of 100 salaries lined up from lowest to highest.) On the other hand, if you believe you have a poor performer, you will want to use the 25th percentile as a basis for comparison. 4. After you have determined the average salary (or some percentile) for your asset size, you can now adjust the appropriate salary for geographic location. Do this by looking at the salary increments by community size and main office location in the lower panels of the table. Generally, adjustments are small in comparison to the changes you observe moving between asset groups. If you are in a geographic area with high salaries, increase the salary appropriately.

Evaluating nonmanagement salaries For nonmanagement personnel, the “overall” salary figures will sometimes meet your needs – especially for clerical or similar jobs – but you should be sure to examine differences by assets, geographic location, and years of experience.

Small Credit Union Salary Survey

Using Data Tables We suggest you proceed in this fashion: 1. Again, because credit union job titles vary substantially, it is best to compare salaries by duties performed rather than by job title. Job descriptions follow the data tables for each job title. Before using a particular job title, look at the job description for that position to see if it fits. There might not be a perfect match; use the job title with the job description that comes closest to the position in which you are interested. If the position you are interested in spans the duties of more than one position, choose the one with the duties that are performed the majority of the time or the highest level of responsibility if the position involves senior functions. 2. When you determine the appropriate table, look first at the “overall” average salary, then at the average salary in the asset size group containing your credit union. If the average salary for your asset group differs by 10% or more from the overall average salary, use the salary for your asset group. This is what the “typical” employee earns. 3. If you believe you have a particularly strong employee, you should base your comparisons on the 75th or 90th percentiles. These are the salaries generally given to the top performers in similar credit unions. (The 75th percentile is the 75th highest salary of 100 salaries lined up from lowest to highest.) On the other hand, if you believe you have a poor performer, you will want to use the 25th percentile as a basis for comparison.

Salaries refer to annual base salaries and therefore exclude incentives, bonuses, and other forms of pay. Incentives are rewards based on pre-set performance criteria in addition to base pay. The averages are based on only those reporting an incentive payment. Bonuses are rewards not tied to pre-set performance criteria in addition to base pay. The averages are based on only those reporting a bonus payment. Variable pay refers to the sum Reading data tables of incentive and bonus pay. The average total variable pay does not The following are explanations of equal the average bonus plus the average incentive because many the terms used in the data tables: credit unions provide one type of variable pay and not the other. N refers to the number of Total cash compensation responding credit unions. All tables refers to base play plus variable pay. show the number of participants Salary ranges refer to formal responding. Insufficient data is salary ranges, which are established noted when there was too little data minimums, mid-points, and to report valid information or when maximums for each position, not providing data for a small number the highest and lowest salary paid might identify the respondents. to job incumbents. Overall refers to all credit Number of branch offices is unions responding; the various subone of the independent variables categories include only the credit unions within those categories. The included in the data tables. This variable includes the main branch number of participants responding – 1 refers to main branch, i.e., no are displayed in the N for each branch offices. category. Region is one of the Average refers to a simple independent variables included in arithmetic average. the data tables. The breakdown of Percentiles illustrate the range region is described in the footnotes of pay when ranked from lowest to on the data tables and is illustrated highest. The 25th percentile is the on page xii. 25th from the bottom, while the 75th percentile is the 75th from the bottom. Median refers to the 50th percentile or the mid-point when pay is ranked from lowest to highest. 4. You can now adjust the appropriate salary (average, 25th, 75th, or 90th percentile) for geographic location. Do this by looking at the salary increments by community size and main office location in the lower panels of the table. Generally, adjustments are small in comparison to the changes you observe moving between asset groups. If you are in a geographic area with high salaries, increase the salary appropriately.

Tables-2

2009-2010 Small Credit Union Staff Salary Survey Table 1-1 President/CEO/Manager Salaries 25th 75th 90th N Average Median percentile percentile percentile Overall 964 $57,956 $45,000 $55,556 $69,000 $81,245 By credit union asset $1M-$2M 45 $36,351 $31,500 $34,210 $40,352 $48,600 size $2M-$5M 199 $43,152 $35,880 $42,300 $50,000 $55,900 $5M-$7.5M 138 $50,021 $42,200 $49,885 $57,000 $64,000 $7.5M-$10M 124 $53,558 $45,545 $52,000 $58,884 $68,763 $10M-$15M 163 $58,634 $50,000 $58,000 $65,000 $75,000 $15M-$20M 126 $66,590 $56,250 $65,600 $76,000 $85,550 $20M-$25M 79 $70,923 $60,000 $70,000 $80,000 $88,000 $25M-$30M 52 $77,081 $67,000 $75,681 $84,994 $93,000 $30M-$35M 38 $81,076 $70,000 $76,896 $88,308 $110,000 By credit union New England 56 $68,365 $56,000 $68,000 $80,000 $91,800 region* Middle Atlantic 111 $54,378 $42,200 $52,000 $64,000 $76,500 East North Central 210 $55,239 $45,800 $53,601 $64,728 $75,000 West North Central 146 $56,949 $45,000 $53,836 $66,650 $84,115 South Atlantic 110 $59,102 $43,680 $54,000 $70,053 $85,000 East South Central 85 $56,432 $44,000 $54,929 $68,000 $79,500 West South Central 110 $58,244 $45,000 $57,074 $70,000 $77,292 Mountain 75 $57,365 $44,085 $57,750 $68,250 $79,249 Pacific 61 $66,138 $53,650 $64,000 $80,000 $86,520 By number of 1 110 $40,635 $32,000 $40,000 $48,715 $57,010 full-time employees 2 185 $48,615 $40,352 $47,840 $56,000 $63,248 3 158 $54,477 $44,698 $51,000 $62,314 $73,600 4 125 $55,827 $45,616 $55,000 $62,315 $71,784 5 82 $59,543 $49,512 $55,308 $68,250 $80,000 6 64 $63,179 $53,000 $60,000 $69,000 $82,926 7-10 157 $66,903 $55,900 $65,484 $77,000 $85,530 11 or more 83 $77,181 $67,292 $76,000 $85,000 $95,392 By number of None 100 $45,297 $33,889 $44,000 $54,080 $63,898 services offered** 1-2 244 $50,632 $40,000 $49,000 $59,000 $70,000 3-4 316 $58,667 $47,000 $55,440 $67,500 $80,000 5-6 208 $64,423 $52,268 $62,795 $74,000 $86,400 7-8 81 $67,343 $56,000 $68,000 $78,000 $84,459 9-10 15 $73,585 $68,250 $72,700 $85,715 $88,308 By amount of loans Less than $1M 41 $40,254 $32,000 $37,647 $50,000 $57,010 outstanding $1M-$2M 119 $40,771 $33,000 $41,136 $47,527 $54,400 $2M-$3M 100 $46,551 $39,600 $43,817 $52,500 $64,000 $3M-$5M 205 $52,093 $44,436 $51,000 $58,867 $65,455 $5M-$7M 137 $54,912 $46,486 $54,000 $61,111 $70,000 $7M-$10M 139 $62,523 $52,000 $60,000 $71,760 $82,000 $10M-$15M 122 $71,244 $60,000 $70,000 $82,000 $91,350 $15M-$20M 72 $73,788 $64,575 $72,986 $80,000 $90,900 $20M-$30M 29 $86,160 $73,060 $79,300 $86,824 $123,000 By number of 1-499 35 $36,319 $31,250 $37,485 $42,300 $51,000 members 500-999 158 $42,536 $35,000 $41,120 $50,000 $57,010 1,000-1,499 172 $51,233 $43,000 $50,000 $57,750 $65,000 1,500-1,999 159 $55,937 $45,000 $54,400 $62,315 $74,667 2,000-2,999 196 $59,733 $50,000 $58,000 $67,250 $82,000 3,000-3,999 117 $66,435 $55,556 $65,000 $78,000 $85,530 4,000-4,999 64 $72,954 $62,500 $72,000 $84,000 $93,000 5,000 or more 63 $78,220 $68,000 $75,000 $84,000 $104,595 By number of branch None 819 $55,419 $43,403 $53,400 $65,000 $78,192 offices 1 103 $67,207 $58,000 $65,500 $74,880 $84,365 2 31 $75,112 $59,535 $76,500 $85,000 $100,000 3 or more 11 $85,181 $75,000 $80,000 $104,595 $130,000 *New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI **Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-1

2009-2010 Small Credit Union Staff Salary Survey Table 1-2 President/CEO/Manager Incentives and Bonuses Where Offered

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 1 2 3 4 5 6 7-10 11 or more None 1-2 3-4 5-6 7-8 9-10 Less than $1M $1M-$2M $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1-499 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

N 61 0 3 9 8 11 12 9 8 1 3 2 14 15 8 5 6 6 2 1 7 9 5 6 8 13 12 0 9 19 16 13 4 0 2 1 11 10 12 12 7 6 1 2 7 14 13 12 7 5 44 12 3 2

Average incentive $2,307 * $433 $1,307 $1,997 $2,400 $2,875 $2,357 $2,933 * $1,233 $1,421 $1,484 $2,209 $3,560 $1,998 $2,522 $2,255 $6,040 * $2,918 $1,710 $798 $2,667 $2,083 $2,051 $3,210 * $2,826 $1,995 $2,825 $1,958 $1,828 * $174 * $1,410 $2,662 $1,448 $3,130 $2,588 $3,499 * $631 $2,366 $1,675 $1,499 $2,672 $3,738 $3,521 $2,256 $2,413 $1,579 $3,550

N 364 10 63 47 47 73 52 31 20 21 19 36 64 53 45 36 50 38 23 27 71 52 50 36 24 65 39 26 81 124 87 39 7 7 34 32 77 52 61 57 30 14 7 48 66 59 79 47 27 31 300 39 17 8

Average bonus $2,298 $1,241 $1,139 $1,994 $1,798 $2,247 $2,175 $3,621 $2,692 $4,292 $1,912 $1,389 $2,215 $2,583 $2,337 $2,395 $2,545 $2,275 $2,796 $1,418 $1,682 $2,236 $2,025 $2,248 $2,385 $2,415 $3,692 $1,385 $2,096 $2,333 $2,315 $2,355 $5,502 $1,733 $1,425 $1,572 $1,845 $1,720 $2,260 $2,444 $3,936 $4,679 $1,997 $1,036 $2,344 $2,044 $1,817 $2,357 $3,181 $4,256 $2,104 $2,273 $3,514 $5,853

N 402 10 66 54 50 80 60 37 24 21 20 37 74 61 51 39 55 40 25 28 77 59 52 39 28 75 44 26 86 137 99 45 9 7 36 33 84 58 68 65 34 17 8 50 70 67 87 56 32 32 330 44 19 9

Total variable pay $2,438 $1,241 $1,107 $1,954 $2,009 $2,381 $2,460 $3,607 $3,221 $4,441 $1,985 $1,426 $2,205 $2,796 $2,638 $2,491 $2,584 $2,520 $3,079 $1,376 $1,833 $2,235 $2,025 $2,477 $2,632 $2,446 $4,134 $1,385 $2,275 $2,385 $2,494 $2,614 $5,185 $1,733 $1,353 $1,541 $1,876 $1,996 $2,284 $2,715 $4,005 $5,086 $1,776 $1,018 $2,452 $2,157 $1,871 $2,544 $3,509 $4,691 $2,217 $2,674 $3,436 $5,998

*Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site. NOTE: Incentives are limited to credit unions reporting incentive payments, bonuses are limited to credit unions reporting bonus payments, and total variable pay is limited to credit unions reporting incentive and/or bonus payments.

ÂŠ2009 Credit Union National Association

T-2

2009-2010 Small Credit Union Staff Salary Survey Table 1-3 President/CEO/Manager Total Cash Compensation 25th 75th 90th percentile percentile percentile N Average Median Overall 964 $58,991 $45,760 $56,440 $70,200 $82,000 By credit union $1M-$2M 45 $36,627 $32,000 $34,210 $40,452 $48,600 asset size $2M-$5M 199 $43,519 $36,000 $43,133 $50,500 $56,152 $5M-$7.5M 138 $50,786 $42,250 $50,447 $57,415 $64,728 $7.5M-$10M 124 $54,368 $45,974 $53,047 $60,250 $70,000 $10M-$15M 163 $59,803 $50,760 $58,000 $67,143 $75,652 $15M-$20M 126 $67,741 $57,250 $67,000 $79,350 $87,978 $20M-$25M 79 $72,613 $61,000 $72,399 $81,700 $91,100 $25M-$30M 52 $78,568 $67,000 $76,294 $86,686 $98,271 $30M-$35M 38 $83,530 $72,200 $78,126 $94,934 $120,000 By credit union New England 56 $69,089 $56,932 $68,633 $80,000 $91,800 region* Middle Atlantic 111 $54,849 $42,250 $53,328 $64,182 $76,500 East North Central 210 $56,040 $45,800 $54,080 $65,000 $78,060 West North Central 146 $58,153 $45,000 $54,000 $67,292 $88,115 South Atlantic 110 $60,348 $43,680 $54,600 $72,100 $86,266 East South Central 85 $57,569 $44,000 $55,774 $68,000 $81,714 West South Central 110 $59,564 $45,330 $58,345 $71,784 $81,700 Mountain 75 $58,744 $44,838 $57,750 $72,000 $80,286 Pacific 61 $67,398 $55,120 $65,700 $80,000 $88,000 By number of 1 110 $40,987 $32,000 $40,000 $48,715 $58,000 full-time 2 185 $49,382 $40,976 $48,000 $57,000 $65,398 employees 3 158 $55,313 $45,000 $52,600 $64,314 $74,667 4 125 $56,668 $45,800 $56,200 $65,000 $71,784 5 82 $60,750 $50,000 $56,000 $70,765 $81,000 6 64 $64,299 $53,550 $61,200 $71,450 $84,127 7-10 157 $68,068 $57,074 $65,600 $79,070 $86,417 11 or more 83 $79,398 $68,250 $77,292 $90,000 $100,781 By number of None 100 $45,661 $33,889 $44,000 $57,000 $64,800 services offered** 1-2 244 $51,434 $40,000 $49,257 $60,000 $71,450 3-4 316 $59,707 $47,129 $56,200 $69,000 $82,000 5-6 208 $65,611 $52,900 $64,700 $75,600 $90,024 7-8 81 $68,814 $56,900 $69,689 $80,000 $86,417 9-10 15 $76,690 $72,000 $76,250 $86,955 $93,187 By amount of Less than $1M 41 $40,550 $32,750 $37,647 $50,000 $59,429 loans outstanding $1M-$2M 119 $41,183 $33,186 $41,850 $48,000 $56,160 $2M-$3M 100 $47,060 $40,000 $44,500 $53,650 $64,728 $3M-$5M 205 $52,854 $44,698 $52,000 $59,000 $66,650 $5M-$7M 137 $55,751 $47,300 $54,600 $63,000 $71,177 $7M-$10M 139 $63,636 $52,650 $60,000 $73,500 $82,000 $10M-$15M 122 $72,669 $61,000 $72,000 $83,000 $93,600 $15M-$20M 72 $75,703 $65,000 $75,000 $83,300 $96,000 $20M-$30M 29 $89,146 $77,292 $79,500 $95,100 $123,000 By number of 1-499 35 $36,731 $31,250 $38,160 $42,300 $51,000 members 500-999 158 $42,860 $35,000 $41,500 $50,000 $58,997 1,000-1,499 172 $52,232 $43,300 $51,250 $58,527 $67,500 1,500-1,999 159 $56,840 $45,800 $55,000 $64,728 $75,429 2,000-2,999 196 $60,564 $50,000 $58,648 $67,850 $82,000 3,000-3,999 117 $67,662 $56,200 $65,455 $79,300 $86,417 4,000-4,999 64 $74,726 $64,750 $74,500 $85,000 $95,400 5,000 or more 63 $80,589 $70,000 $77,292 $92,000 $104,595 By number of None 819 $56,327 $43,900 $54,000 $65,659 $80,000 branch offices 1 103 $68,338 $59,000 $67,500 $75,710 $86,417 2 31 $77,273 $60,722 $78,000 $88,745 $101,500 3 or more 11 $90,010 $77,500 $84,127 $104,595 $136,000 *New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI **Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-3

2009-2010 Small Credit Union Staff Salary Survey Table 1-4 President/CEO/Manager Salaries by Years in Position

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 900 36 178 128 114 156 125 74 51 38

2 or less $52,925 $32,383 $37,626 $47,121 $50,049 $53,201 $60,643 $59,926 $70,081 $72,417

3-5 $56,723 $32,570 $45,195 $48,833 $49,575 $56,288 $63,404 $63,915 $67,457 $81,520

6-10 $60,228 $36,393 $42,254 $51,276 $51,787 $61,735 $67,994 $75,615 $80,847 $76,371

11-15 $59,270 $41,816 $44,850 $50,061 $55,240 $61,226 $75,515 $72,719 $73,112 $74,500

16 or more $61,362 $35,316 $46,076 $52,489 $56,859 $61,262 $68,673 $83,966 $84,966 $97,002

11-15 $53,780 $35,400 $42,667 $46,458 $49,869 $56,411 $61,265 $69,408 $67,667 $73,400

16 or more $60,883 $38,499 $46,319 $51,726 $55,694 $59,935 $69,491 $76,158 $79,195 $81,197

Table 1-5 President/CEO/Manager Salaries by Total Years of Experience

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 651 25 149 96 75 114 79 52 34 27

2 or less $54,047 $27,040 * $62,985 $47,840 $58,350 $51,801 * * $65,000

3-5 $46,544 $28,000 $42,684 $46,950 $45,140 $52,750 $71,000 $56,967 $47,000 *

*Insufficient data.

ÂŠ2009 Credit Union National Association

T-4

6-10 $51,447 $34,144 $37,329 $44,372 $45,733 $51,237 $59,738 $58,500 $80,669 $85,875

2009-2010 Small Credit Union Staff Salary Survey Table 1-6 President/CEO/Manager Salaries by Main Office Location

Overall By credit union region**

New England

By credit union asset size

Middle Atlantic

By credit union asset size

East North Central

By credit union asset size

West North Central

By credit union asset size

South Atlantic

By credit union asset size

East South Central

By credit union asset size

West South Central

By credit union asset size

Mountain

By credit union asset size

Pacific

By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M $1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M $1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M $1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M $1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M $1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M $1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M $1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M $1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 964 1 10 10 4 12 8 5 3 3 5 21 19 18 16 17 9 4 2 7 44 26 31 45 30 13 9 5 11 25 25 19 21 22 7 11 5 6 29 15 12 15 14 9 6 4 7 17 16 10 11 8 9 2 5 2 28 12 15 21 8 12 6 6 4 14 9 10 14 11 7 3 3 2 11 6 5 8 8 8 8 5

Average $57,956 * $54,295 $57,228 $60,446 $69,478 $73,366 $76,220 $96,139 $91,645 $41,663 $45,735 $48,714 $50,477 $54,053 $60,295 $72,517 $66,755 $63,400 $33,232 $40,147 $49,727 $53,072 $56,845 $63,616 $62,126 $82,121 $78,278 $38,089 $39,396 $48,909 $52,414 $59,945 $65,850 $67,657 $80,435 $78,180 $35,762 $42,983 $49,101 $56,417 $57,267 $71,849 $73,845 $73,009 $110,250 $36,799 $42,174 $48,606 $58,255 $54,367 $71,973 $71,693 $68,250 $73,636 $29,366 $44,615 $43,819 $55,581 $58,337 $68,502 $70,074 $71,127 $85,697 $35,046 $40,486 $54,871 $47,668 $60,783 $65,956 $69,095 $78,318 $73,372 $45,300 $50,280 $59,269 $55,964 $63,598 $70,086 $81,694 $74,082 $70,674

25th percentile $45,000 * $45,714 $50,394 * $56,115 $68,500 $68,000 * * $33,143 $38,000 $40,000 $45,000 $45,000 $48,629 $60,000 * * $32,000 $31,745 $43,403 $46,188 $51,375 $53,000 $55,556 $69,017 $74,000 $32,121 $33,023 $42,500 $43,817 $50,760 $58,000 $57,000 $70,000 $75,000 $31,200 $36,000 $40,268 $45,024 $47,616 $64,400 $62,000 $54,000 * $31,250 $34,000 $39,450 $50,000 $44,000 $62,000 $65,500 * $61,000 * $38,532 $36,250 $46,467 $50,000 $59,800 $60,637 $65,159 $70,000 * $40,000 $50,500 $42,000 $57,750 $53,000 $66,918 * * * $43,000 $53,221 $43,200 $53,648 $59,940 $70,250 $66,500 $65,000

ÂŠ2009 Credit Union National Association

T-5

Median $55,556 * $57,625 $56,500 $59,572 $69,715 $72,450 $77,000 $84,987 $94,934 $36,500 $42,650 $42,750 $48,574 $52,825 $57,625 $70,199 $65,450 $63,400 $32,600 $40,438 $49,000 $54,000 $56,000 $59,767 $57,000 $84,365 $78,192 $37,647 $36,800 $49,657 $52,000 $55,000 $63,673 $61,163 $79,300 $85,000 $36,843 $42,020 $47,000 $54,050 $54,000 $70,074 $70,200 $73,731 $116,500 $32,000 $42,350 $48,857 $51,220 $54,000 $72,000 $70,000 $68,250 $69,172 $29,366 $43,607 $44,787 $54,667 $59,670 $71,299 $71,240 $74,300 $76,896 $36,571 $41,981 $55,000 $46,350 $60,000 $63,000 $68,250 $76,000 $70,866 $45,300 $48,240 $57,975 $55,120 $59,527 $67,569 $83,765 $74,045 $72,700

75th percentile $69,000 * $62,605 $62,703 * $82,857 $78,614 $80,000 * * $53,857 $52,500 $61,714 $56,742 $62,500 $73,600 $84,000 * * $33,889 $49,054 $55,308 $59,400 $64,500 $75,000 $70,699 $86,824 $80,000 $42,245 $47,300 $52,500 $57,567 $65,000 $75,000 $80,000 $92,321 $88,308 $41,449 $50,000 $57,096 $65,430 $62,315 $76,000 $80,000 $85,000 * $40,312 $48,500 $55,844 $57,500 $65,000 $77,745 $79,500 * $73,000 * $49,650 $50,500 $64,000 $65,000 $75,935 $78,500 $80,000 $95,392 * $44,138 $61,111 $50,000 $61,800 $79,786 $76,000 * * * $53,650 $65,000 $65,000 $75,000 $82,160 $89,460 $80,833 $75,670

90th percentile $81,245 * $66,817 $68,703 * $87,500 $91,800 $89,600 * * $62,000 $54,000 $64,900 $63,000 $70,857 $82,000 $109,500 * * $48,000 $53,431 $62,000 $61,510 $70,000 $83,693 $79,390 $127,000 $86,138 $45,465 $51,000 $58,000 $60,000 $84,115 $78,432 $85,715 $93,000 $93,080 $44,944 $55,900 $63,248 $70,000 $77,000 $87,978 $142,796 $104,595 * $64,800 $55,000 $62,500 $86,507 $68,000 $95,444 $88,000 * $105,010 * $62,314 $54,868 $71,784 $67,250 $82,515 $81,245 $88,000 $130,000 * $50,000 $68,000 $60,575 $72,500 $88,889 $84,000 * * * $56,500 $73,442 $74,500 $88,000 $91,350 $106,600 $90,900 $80,000

2009-2010 Small Credit Union Staff Salary Survey Table 1-7 President/CEO/Manager Education

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 900 40 174 130 116 157 124 72 50 37

High school 15% 20% 22% 20% 12% 17% 13% 13% 2% 11%

Some college 37% 43% 48% 34% 41% 34% 32% 35% 40% 16%

College degree 35% 20% 22% 35% 36% 34% 41% 35% 42% 49%

Some graduate school 6% 8% 6% 4% 5% 8% 6% 7% 10% 3%

Graduate degree or higher 7% 10% 2% 7% 5% 6% 9% 11% 6% 24%

Table 1-8 President/CEO/Manager Salaries by Level of Education

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 889 39 174 126 112 155 124 71 50 38

High school $52,848 $37,878 $45,681 $48,295 $46,793 $55,516 $58,255 $74,188 $66,000 $76,332

Some college $55,823 $32,898 $43,606 $49,411 $53,972 $57,955 $67,457 $67,333 $73,818 $76,052

College degree $61,777 $36,635 $44,018 $51,568 $54,060 $60,552 $68,686 $68,096 $81,866 $80,898

Some graduate school $58,881 $29,284 $39,446 $55,381 $55,917 $57,771 $66,666 $72,458 $75,140 $95,392

Graduate degree or higher $68,343 $40,359 $39,450 $53,412 $50,089 $64,522 $70,344 $88,964 $75,467 $82,631

Table 1-9 President/CEO/Manager Years at Credit Union

N 2 or less 3-5 Overall 923 9% 13% By $1M-$2M 41 7% 7% credit $2M-$5M 184 10% 10% union $5M-$7.5M 133 11% 16% asset $7.5M-$10M 120 6% 11% size $10M-$15M 160 8% 11% $15M-$20M 121 8% 16% $20M-$25M 77 9% 22% $25M-$30M 49 10% 8% $30M-$35M 38 8% 13% Note: Limited to credit unions with a full-time president/CEO/manager.

ÂŠ2009 Credit Union National Association

T-6

6-10 20% 22% 22% 20% 24% 19% 16% 23% 12% 26%

11-15 17% 15% 20% 16% 23% 17% 14% 17% 18% 13%

16 or more 40% 49% 37% 38% 37% 44% 46% 29% 51% 39%

2009-2010 Small Credit Union Staff Salary Survey Table 1-10 President/CEO/Manager Salary Range Averages N Minimum Midpoint Maximum 84 $52,726 $64,585 $76,443 $2M-$5M 7 $32,050 $39,423 $46,796 $5M-$7.5M 6 $43,109 $53,220 $63,330 $7.5M-$10M 9 $44,394 $53,098 $61,803 $10M-$15M 14 $46,291 $56,348 $66,405 $15M-$20M 15 $53,133 $68,111 $83,088 $20M-$25M 15 $58,232 $70,916 $83,600 $25M-$30M 10 $60,069 $76,074 $92,078 $30M-$35M 8 $66,224 $76,052 $85,880 NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position. Overall By credit union asset size

Table 1-11 President/CEO/Manager Age

N Average 21-39 932 51.9 9% $1M-$2M 42 54.3 7% $2M-$5M 179 53.0 8% $5M-$7.5M 136 50.5 13% $7.5M-$10M 122 52.1 11% $10M-$15M 161 52.3 8% $15M-$20M 127 51.7 7% $20M-$25M 76 50.4 13% $25M-$30M 51 53.0 2% $30M-$35M 38 50.4 16% Note: Limited to credit unions with a full-time president/CEO/manager. Overall By credit union asset size

40-44 11% 12% 10% 13% 7% 9% 12% 11% 16% 11%

45-49 19% 17% 17% 20% 16% 19% 24% 18% 16% 16%

50-54 20% 12% 20% 20% 23% 22% 16% 18% 18% 21%

55-59 20% 14% 19% 14% 23% 19% 21% 25% 27% 26%

Table 1-12 President/CEO/Manager Sex N Male Female 960 28% 72% $1M-$2M 43 5% 95% $2M-$5M 193 16% 84% $5M-$7.5M 136 23% 77% $7.5M-$10M 127 20% 80% $10M-$15M 165 29% 71% $15M-$20M 127 32% 68% $20M-$25M 79 42% 58% $25M-$30M 52 42% 58% $30M-$35M 38 55% 45% Note: Limited to credit unions with a full-time president/CEO/manager. Overall By credit union asset size

ÂŠ2009 Credit Union National Association

T-7

60-64 16% 29% 18% 14% 16% 17% 16% 13% 16% 3%

65 or older 6% 10% 8% 7% 4% 6% 3% 1% 6% 8%

2009-2010 Small Credit Union Staff Salary Survey Table 1-13 President/CEO/Manager Has Written Employment Contract N Yes No 894 14% 86% $1M-$2M 42 5% 95% $2M-$5M 173 15% 85% $5M-$7.5M 133 11% 89% $7.5M-$10M 112 16% 84% $10M-$15M 154 12% 88% $15M-$20M 116 14% 86% $20M-$25M 78 14% 86% $25M-$30M 49 27% 73% $30M-$35M 37 16% 84% Note: Limited to credit unions with a full-time president/CEO/manager. Overall By credit union asset size

ÂŠ2009 Credit Union National Association

T-8

2009-2010 Small Credit Union Staff Salary Survey

# # #

" #

$! %!

# # !

" ' ( " # )

" #

# #

! # #

" # " # " #

! *! ( # "

+ + #

"# # !

-! '

)

# )

! /!

# 2

' #

5 #

# #

" #

$9! 1

# " #

" #

# #

! :

" "

! $$!

$%! 1

) " #

! "

# # $*!

! $,!

" #

! $-! (

. "

ÂŠ2009 Credit Union National Association

T-9

# )

2009-2010 Small Credit Union Staff Salary Survey Table 2-1 Executive VP or Assistant Manager Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

N 397 8 44 48 56 79 73 40 29 20 26 48 96 60 41 31 46 31 18 6 74 60 54 40 31 86 46 24 73 159 95 42 4 9 24 24 82 59 78 72 32 17 6 30 63 65 91 71 36 35 323 46 20 8

Average $43,581 $23,092 $32,320 $34,430 $40,291 $42,545 $46,332 $48,670 $55,839 $55,832 $52,875 $41,522 $41,157 $41,674 $44,444 $42,056 $45,401 $41,301 $53,711 $28,815 $35,973 $38,513 $40,942 $45,827 $46,277 $46,430 $53,489 $35,023 $38,838 $43,364 $45,939 $48,761 $60,202 $31,944 $28,039 $34,965 $37,580 $40,761 $44,770 $48,740 $52,962 $58,136 $23,393 $31,902 $36,714 $40,744 $42,709 $47,000 $50,718 $55,362 $42,182 $46,667 $50,792 $55,527

25th percentile $35,000 $17,791 $26,901 $29,000 $34,357 $35,000 $40,118 $40,000 $45,000 $45,000 $42,000 $34,008 $33,300 $34,500 $32,121 $33,714 $38,000 $31,450 $43,333 $14,857 $27,000 $32,850 $34,500 $39,200 $40,000 $37,838 $45,000 $26,280 $30,053 $34,673 $38,000 $41,850 * $25,556 $21,834 $28,000 $32,000 $33,816 $37,130 $41,000 $45,000 $48,000 $14,625 $25,280 $29,000 $33,714 $36,000 $40,000 $43,754 $48,000 $33,514 $41,000 $45,000 $40,000

Median $42,593 $23,154 $31,975 $34,617 $39,830 $41,000 $45,000 $48,655 $53,350 $58,348 $52,000 $41,392 $40,000 $40,371 $43,000 $42,000 $45,000 $41,000 $52,647 $25,000 $33,816 $36,000 $40,272 $44,437 $43,680 $45,000 $52,753 $35,300 $37,838 $41,900 $44,437 $47,500 $60,160 $32,000 $27,255 $34,690 $36,000 $39,000 $43,000 $47,738 $51,600 $60,160 $23,429 $30,667 $34,673 $38,000 $40,705 $45,000 $48,036 $54,000 $40,768 $45,000 $50,376 $64,000

75th percentile $51,324 $28,111 $38,400 $39,360 $44,428 $47,193 $53,820 $55,000 $58,743 $64,292 $58,743 $48,000 $47,738 $46,000 $55,000 $49,000 $54,955 $51,000 $67,059 $43,000 $42,000 $43,333 $47,843 $49,000 $49,140 $54,955 $64,000 $39,660 $44,500 $51,000 $53,350 $58,743 * $38,000 $36,000 $39,360 $43,333 $44,750 $51,324 $55,000 $58,743 $64,727 $33,750 $38,000 $43,333 $48,050 $45,515 $53,100 $57,000 $64,727 $49,000 $53,820 $57,000 $72,280

90th percentile $61,090 $32,000 $43,629 $46,115 $54,600 $57,143 $60,000 $64,300 $76,800 $65,000 $70,857 $56,000 $54,340 $60,250 $66,462 $56,650 $64,292 $60,160 $76,000 $45,000 $55,500 $52,227 $54,340 $62,500 $52,000 $61,414 $68,000 $43,333 $57,000 $57,504 $64,300 $64,328 * $42,000 $41,080 $45,500 $48,100 $57,273 $60,000 $64,000 $67,847 $74,000 $42,000 $44,444 $47,900 $57,000 $57,143 $61,090 $64,480 $72,280 $58,348 $61,090 $66,653 $80,000

ÂŠ2009 Credit Union National Association

T-10

2009-2010 Small Credit Union Staff Salary Survey Table 2-2 Executive VP or Assistant Manager Incentives and Bonuses Where Offered

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

N 37 0 1 2 9 6 9 5 5 0 2 4 9 7 5 2 4 3 1 0 3 6 5 3 7 9 4 0 4 13 11 8 1 0 0 0 8 6 9 8 5 1 0 1 4 8 8 11 4 1 30 4 2 1

Average incentive $1,328 * * $138 $1,457 $2,231 $1,115 $1,320 $1,000 * $1,096 $1,283 $642 $1,277 $1,397 $1,638 $1,674 $837 * * $3,352 $1,141 $891 $1,116 $1,360 $967 $1,531 * $1,578 $1,675 $1,203 $889 * * * * $951 $2,527 $1,034 $942 $1,616 * * * $2,639 $1,050 $1,100 $1,495 $874 * $1,405 $928 $1,002 *

N 172 3 10 22 26 40 29 16 14 12 11 18 33 22 19 17 26 19 7 1 28 23 22 21 14 38 25 10 28 61 47 25 1 1 9 7 33 27 36 34 15 10 2 9 26 28 38 33 19 17 136 20 11 5

Average bonus $1,582 $567 $406 $1,084 $970 $1,413 $1,236 $2,073 $1,691 $4,088 $1,176 $799 $1,273 $2,422 $2,189 $1,410 $1,723 $1,067 $2,521 * $843 $1,670 $1,168 $1,137 $1,369 $1,231 $3,302 $1,274 $1,202 $2,025 $1,192 $1,683 * * $1,023 $930 $901 $1,227 $1,281 $1,493 $2,467 $4,270 $823 $596 $1,558 $817 $1,131 $1,294 $2,621 $3,236 $1,260 $1,349 $3,880 $4,468

N 193 3 11 23 28 44 36 21 15 12 13 19 40 24 22 18 29 20 8 1 30 27 24 23 17 43 28 10 30 69 54 28 2 1 9 7 36 30 41 40 18 11 2 9 27 33 43 41 20 18 153 22 12 6

Total variable pay $1,662 $567 $414 $1,050 $1,369 $1,589 $1,273 $1,894 $1,912 $4,088 $1,164 $1,005 $1,204 $2,597 $2,182 $1,531 $1,767 $1,140 $3,074 * $1,144 $1,681 $1,249 $1,178 $1,667 $1,296 $3,176 $1,274 $1,325 $2,103 $1,278 $1,743 $2,200 * $1,023 $930 $1,030 $1,593 $1,349 $1,470 $2,512 $4,052 $823 $655 $1,876 $946 $1,203 $1,434 $2,670 $3,130 $1,394 $1,388 $3,780 $3,960

ÂŠ2009 Credit Union National Association

T-11

2009-2010 Small Credit Union Staff Salary Survey Table 2-3 Executive VP or Assistant Manager Total Cash Compensation

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

N 397 8 44 48 56 79 73 40 29 20 26 48 96 60 41 31 46 31 18 6 74 60 54 40 31 86 46 24 73 159 95 42 4 9 24 24 82 59 78 72 32 17 6 30 63 65 91 71 36 35 323 46 20 8

Average $44,399 $23,305 $32,424 $34,934 $40,964 $43,430 $46,944 $49,640 $56,828 $58,362 $53,457 $41,917 $41,672 $42,782 $45,616 $42,898 $46,525 $42,051 $55,076 $28,889 $36,453 $39,286 $41,467 $46,496 $47,164 $47,074 $55,447 $35,546 $39,388 $44,287 $46,661 $49,945 $61,259 $31,955 $28,425 $35,236 $38,026 $41,573 $45,461 $49,543 $54,364 $60,855 $23,667 $32,103 $37,552 $41,210 $43,253 $47,842 $52,226 $56,988 $42,846 $47,332 $53,115 $58,606

25th percentile $35,000 $18,275 $26,901 $29,275 $35,000 $35,000 $40,200 $40,000 $46,990 $51,000 $42,000 $35,567 $33,816 $34,673 $33,200 $35,000 $39,200 $31,450 $44,054 $14,857 $27,040 $33,000 $35,000 $39,200 $41,000 $38,000 $46,437 $26,280 $30,297 $35,000 $38,000 $42,600 * $25,556 $22,059 $28,100 $32,000 $33,816 $37,838 $41,300 $46,437 $55,500 $14,857 $25,280 $29,848 $34,500 $36,700 $41,000 $43,754 $48,355 $34,200 $41,000 $50,000 $41,500

Median $43,000 $23,354 $32,125 $35,042 $40,020 $41,533 $45,763 $50,000 $53,350 $58,348 $53,000 $41,746 $40,040 $40,768 $43,000 $43,500 $45,000 $41,300 $52,647 $25,000 $34,500 $36,757 $40,272 $45,760 $44,411 $46,990 $57,000 $35,300 $38,372 $42,000 $45,000 $47,750 $63,210 $32,100 $27,255 $34,690 $36,300 $39,500 $43,708 $48,400 $52,647 $63,210 $23,429 $30,667 $35,410 $38,800 $40,705 $46,437 $52,267 $57,300 $41,080 $45,000 $56,000 $67,000

75th percentile $52,267 $28,111 $38,686 $40,750 $45,747 $49,000 $54,000 $57,268 $60,400 $64,727 $59,731 $48,000 $49,000 $49,000 $57,268 $50,000 $57,000 $51,600 $67,214 $43,000 $42,000 $44,542 $47,900 $50,600 $50,000 $55,000 $64,480 $40,750 $45,756 $52,624 $54,300 $59,731 * $38,000 $39,000 $39,360 $44,054 $45,650 $52,000 $57,000 $60,400 $68,430 $34,200 $38,000 $44,054 $49,000 $46,037 $54,340 $57,850 $68,000 $50,000 $54,000 $57,500 $75,880

90th percentile $61,868 $32,100 $43,629 $46,378 $55,800 $57,180 $61,000 $64,300 $80,000 $70,000 $73,857 $56,500 $54,340 $61,250 $68,000 $57,153 $64,292 $62,090 $83,000 $45,000 $55,750 $55,600 $54,340 $63,860 $57,268 $62,090 $71,239 $44,083 $57,000 $58,000 $64,300 $67,000 * $42,000 $41,080 $45,500 $50,600 $57,273 $60,000 $64,300 $68,653 $75,880 $42,000 $45,000 $50,122 $57,000 $57,180 $61,414 $64,480 $74,000 $60,000 $62,090 $68,653 $80,000

ÂŠ2009 Credit Union National Association

T-12

2009-2010 Small Credit Union Staff Salary Survey Table 2-4 Executive VP or Assistant Manager Salaries by Years in Position

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

N 365 7 39 42 51 72 67 39 28 20

2 or less $39,518 $23,429 $31,820 $33,881 $36,936 $35,667 $45,484 $45,080 $48,500 $50,825

3-5 $43,353 $27,440 $32,883 $29,686 $39,270 $43,256 $49,173 $50,318 $49,540 $53,503

6-10 $45,266 * $31,719 $33,348 $39,867 $42,749 $45,097 $48,814 $59,952 $61,789

11-15 $42,548 $14,625 $33,619 $38,488 $41,088 $42,848 $45,400 $48,030 $47,349 $56,142

16 or more $48,939 $23,693 $31,600 $40,960 $43,745 $50,420 $50,468 $51,007 $63,135 $53,398

Table 2-5 Executive VP or Assistant Manager Salaries by Total Years of Experience

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

N 253 5 33 29 32 51 44 24 19 16

2 or less $34,352 $23,429 $24,529 $28,799 $26,057 $34,200 $43,005 * $43,000 *

3-5 $35,083 $32,000 $30,872 $26,342 $43,030 $36,792 $32,760 $50,000 $44,202 *

6-10 $40,648 * $36,124 $34,236 $35,958 $39,485 $44,836 $42,870 * $62,043

11-15 $42,418 $14,625 $34,690 $45,281 $38,300 $39,474 $42,660 $49,539 $59,333 $51,393

16 or more $49,797 $28,111 $30,016 $39,599 $42,542 $50,214 $50,758 $58,141 $57,824 $53,785

Table 2-6 Executive VP or Assistant Manager Education

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 357 8 37 37 53 71 66 38 28 19

ÂŠ2009 Credit Union National Association

High school 33% 50% 49% 41% 28% 34% 27% 37% 29% 16%

Some college 36% 13% 27% 32% 47% 38% 44% 24% 32% 42%

T-13

College degree 27% 25% 22% 22% 25% 23% 29% 37% 36% 32%

Some graduate school 2% 13% 0% 0% 0% 3% 0% 5% 0% 11%

Graduate degree or higher 2% 0% 3% 5% 0% 3% 2% 0% 4% 0%

2009-2010 Small Credit Union Staff Salary Survey Table 2-7 Executive VP or Assistant Manager Salaries by Level of Education

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 353 8 37 36 50 70 67 38 28 19

High school $41,303 $22,282 $31,672 $33,891 $38,872 $42,071 $43,056 $50,796 $52,079 $49,285

Some college $43,041 $14,625 $31,426 $35,824 $39,100 $40,162 $46,466 $46,082 $56,137 $52,545

College degree $48,522 $28,778 $34,931 $32,279 $42,578 $48,430 $49,052 $48,585 $59,626 $65,600

Some graduate school $49,373 $23,429 * * * $49,429 * $47,100 * $60,325

*Insufficient data.

Table 2-8 Executive VP or Assistant Manager Salary Range Averages

Overall By credit union asset size

N 49 1 3 5 9 10 8 9 4

Minimum $37,118 * $26,385 $29,400 $36,569 $35,887 $39,828 $40,882 $40,510

Midpoint $46,886 * $34,088 $35,800 $45,838 $45,743 $48,535 $53,258 $52,400

Maximum $56,653 * $41,790 $42,200 $55,107 $55,599 $57,242 $65,633 $64,290

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-14

Graduate degree or higher $40,389 * $17,257 $42,742 * $40,840 $50,000 * $44,202 *

2009-2010 Small Credit Union Staff Salary Survey

! "

# %

$ #

&! '

)! * + %

$ !

$ .!

$( (

#% (

0! "

% !

1! '

2! '

! # -

3 $

% +

! !

&7! 8

! 9

# 3

! &&! " &)!

$ %

&,! * + %

&.!

% ;

% $

&/! "

ÂŠ2009 Credit Union National Association

! !

T-15

2009-2010 Small Credit Union Staff Salary Survey Table 3-1 Chief Financial Officer Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 1 2 3 4 5 6 7-10 11 or more None 1-2 3-4 5-6 7-8 9-10 $1M-$2M $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1-499 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

N 51 1 2 1 2 4 9 13 11 8 3 2 4 9 10 5 9 3 6 1 2 1 2 1 2 16 26 2 5 13 13 14 4 2 1 2 3 5 15 19 4 1 1 1 4 5 8 12 19 31 13 4 3

Average $46,341 * $51,815 * $33,212 $43,845 $47,555 $43,086 $47,002 $53,930 $55,735 $29,688 $35,191 $51,983 $50,617 $42,707 $44,227 $54,328 $40,970 * $49,466 * $45,565 * $50,975 $43,264 $48,622 $39,782 $47,859 $45,365 $46,354 $43,377 $58,840 $49,466 * $45,031 $31,758 $49,556 $46,106 $46,369 $55,338 * * * $39,611 $42,549 $46,459 $46,218 $48,146 $46,344 $42,681 $50,261 $55,445

25th percentile $40,000 * * * * * $42,000 $38,727 $39,900 $44,822 * * * $51,588 $45,062 $38,727 $40,000 * $35,724 * * * * * * $38,800 $41,000 * $45,062 $38,800 $40,000 $35,724 * * * * * $47,320 $39,900 $41,000 * * * * * $35,724 $42,000 $40,000 $39,900 $38,800 $40,000 * *

Median $47,320 * $51,815 * $33,212 $42,217 $47,950 $42,000 $49,143 $54,500 $49,143 $34,826 $38,800 $55,000 $54,000 $41,000 $45,000 $51,500 $47,000 * $81,250 * $37,114 * $50,975 $47,737 $48,000 $55,000 $47,737 $47,320 $42,100 $45,000 $59,400 $81,250 * $45,062 $35,724 $54,000 $42,100 $48,000 $55,000 * * * $55,000 $47,320 $47,929 $45,000 $50,000 $45,000 $47,320 $50,000 $55,000

75th percentile $54,000 * * * * * $54,000 $48,961 $57,000 $62,535 * * * $57,000 $55,000 $47,320 $48,000 * $47,950 * * * * * * $50,000 $55,000 * $47,950 $54,000 $51,500 $49,143 * * * * * $55,000 $51,588 $51,500 * * * * * $47,950 $54,000 $51,588 $57,490 $54,000 $51,500 * *

90th percentile $57,606 * * * * * $55,000 $50,000 $57,490 $67,725 * * * $65,670 $57,606 $48,961 $50,000 * $59,400 * * * * * * $55,000 $59,400 * $81,250 $55,000 $57,000 $54,000 * * * * * $55,000 $57,000 $59,400 * * * * * $48,961 $55,000 $55,000 $65,670 $65,670 $55,000 * *

ÂŠ2009 Credit Union National Association

T-16

2009-2010 Small Credit Union Staff Salary Survey Table 3-2 Chief Financial Officer Incentives and Bonuses Where Offered

N Overall By credit union asset size

By credit union region**

By number of full-time employees By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$1M-$2M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 2 6 7-10 11 or more 1-2 3-4 5-6 7-8 9-10 $1M-$2M $3M-$5M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1-499 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

5 0 0 0 1 3 1 0 0 0 0 2 1 1 1 0 0 0 1 4 1 0 2 2 0 0 0 0 2 2 1 0 1 0 3 1 2 2 0 1

Average incentive $3,158 * * * * $3,133 * * * * * $3,199 * * * * * * * $2,348 * * $1,515 $3,200 * * * * $4,888 $3,200 * * * * $4,571 * $4,555 $3,500 * *

N 25 1 1 1 3 7 6 6 1 1 5 5 3 5 2 3 1 2 8 14 2 7 7 7 2 1 1 2 8 11 2 1 1 5 8 10 16 3 4 2

Average bonus $1,738 * * * $2,167 $2,025 $957 $2,509 * * $2,438 $1,781 $1,667 $2,074 $1,170 $806 * $1,250 $1,348 $2,073 $807 $2,122 $1,319 $1,263 $4,001 * * $1,000 $1,490 $2,118 $2,188 * * $715 $1,408 $2,564 $1,626 $1,017 $2,432 $2,188

N 28 1 1 1 4 8 7 6 1 1 5 7 3 6 2 3 1 2 9 16 3 7 8 8 2 1 1 2 9 12 3 1 2 5 9 11 18 3 4 3

Total variable pay $2,112 * * * $3,434 $2,947 $834 $2,509 * * $2,438 $2,170 $3,000 $2,125 $2,577 $806 * $1,250 $1,908 $2,383 $3,051 $2,122 $1,529 $1,899 $4,001 * * $1,000 $2,383 $2,458 $1,526 * $1,999 $715 $2,712 $2,342 $1,934 $3,315 $2,432 $1,526

ÂŠ2009 Credit Union National Association

T-17

2009-2010 Small Credit Union Staff Salary Survey Table 3-3 Chief Financial Officer Total Cash Compensation

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 1 2 3 4 5 6 7-10 11 or more None 1-2 3-4 5-6 7-8 9-10 $1M-$2M $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1-499 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

N 51 1 2 1 2 4 9 13 11 8 3 2 4 9 10 5 9 3 6 1 2 1 2 1 2 16 26 2 5 13 13 14 4 2 1 2 3 5 15 19 4 1 1 1 4 5 8 12 19 31 13 4 3

Average $47,539 * $51,815 * $33,462 $43,946 $49,082 $44,899 $47,532 $55,812 $56,243 $29,688 $35,192 $53,448 $52,200 $44,545 $45,641 $56,083 $41,348 * $49,469 * $45,565 * $52,225 $44,353 $50,117 $39,782 $49,708 $46,525 $47,298 $44,533 $60,878 $49,469 * $45,278 $31,758 $49,966 $47,559 $47,921 $56,498 * * * $39,611 $43,349 $46,912 $48,253 $49,527 $47,504 $43,474 $52,693 $56,972

25th percentile $40,000 * * * * * $42,000 $41,200 $39,900 $46,188 * * * $51,588 $45,062 $41,200 $40,000 * $35,724 * * * * * * $38,800 $42,100 * $45,062 $41,200 $40,000 $35,724 * * * * * $47,320 $40,000 $42,672 * * * * * $35,724 $42,000 $41,200 $39,900 $39,900 $40,000 * *

Median $47,500 * $51,815 * $33,462 $42,217 $51,588 $45,800 $50,383 $56,688 $50,383 $34,826 $38,800 $56,375 $55,000 $45,800 $46,876 $51,500 $47,500 * $81,250 * $37,114 * $52,225 $48,329 $48,000 $55,000 $49,450 $47,320 $46,000 $45,800 $59,400 $81,250 * $45,062 $35,724 $55,000 $46,000 $48,000 $56,688 * * * $55,000 $47,320 $48,329 $46,000 $51,500 $46,876 $47,320 $53,500 $57,000

75th percentile $55,000 * * * * * $55,000 $48,961 $57,600 $64,223 * * * $58,450 $57,586 $47,320 $48,329 * $49,450 * * * * * * $53,500 $57,000 * $54,973 $55,000 $53,500 $50,383 * * * * * $55,000 $54,973 $54,000 * * * * * $48,961 $55,000 $54,973 $58,450 $55,000 $51,500 * *

90th percentile $58,606 * * * * * $58,000 $53,500 $58,450 $72,297 * * * $72,297 $58,606 $48,961 $54,000 * $59,400 * * * * * * $57,600 $59,400 * $81,250 $58,000 $57,600 $55,000 * * * * * $55,000 $58,000 $59,400 * * * * * $49,450 $55,000 $57,600 $69,045 $69,045 $55,000 * *

ÂŠ2009 Credit Union National Association

T-18

2009-2010 Small Credit Union Staff Salary Survey Table 3-4 Chief Financial Officer Salaries by Years in Position N 45 1 1 1 1 4 6 12 11 8

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

2 or less $48,500 * * * * * $47,437 $43,025 $53,316 $54,768

3-5 $50,350 * * * * * * $43,242 $51,256 $53,092

6-10 $42,301 * * * * * $48,000 $42,072 $42,900 *

11-15 $53,317 * * * * * $47,737 * $57,606 *

16 or more $30,306 * * * * * * $42,000 $10,700 *

Table 3-5 Chief Financial Officer Salaries by Total Years of Experience

Overall By credit union asset size

$2M-$5M $5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

N 29 1 1 4 4 8 6 5

3-5 $39,900 * * * * * $39,900 *

6-10 $49,054 * * $51,160 $52,794 $43,065 $52,796 $52,681

11-15 $42,119 * * * $35,724 $50,000 * $45,000

16 or more $48,636 * * $36,531 $47,737 $38,000 $53,202 $67,725

Table 3-6 Chief Financial Officer Education

Overall By credit union asset size

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 45 1 1 2 4 7 11 11 8

ÂŠ2009 Credit Union National Association

High school 13% 100% 0% 0% 25% 14% 9% 18% 0%

T-19

Some college 22% 0% 0% 50% 25% 14% 36% 9% 25%

College degree 55% 0% 100% 0% 50% 43% 55% 64% 63%

Some graduate school 4% 0% 0% 50% 0% 0% 0% 9% 0%

Graduate degree or higher 6% 0% 0% 0% 0% 29% 0% 0% 13%

2009-2010 Small Credit Union Staff Salary Survey Table 3-7 Chief Financial Officer Salaries by Level of Education

Overall By credit union asset size

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

N 45 1 1 2 4 7 11 11 8

High school $31,701 * * * $35,948 $51,588 $33,000 $24,750 *

Some college $42,405 * * * $37,114 $47,737 $45,182 $47,929 $42,322

College degree $49,609 * * * $51,160 $45,891 $41,148 $51,798 $57,479

Some graduate school $51,899 * * * * * * $57,000 *

Graduate degree or higher $53,001 * * * * $48,500 * * $59,400

Table 3-8 Chief Financial Officer Salary Range Averages N

Minimum Midpoint Maximum 8 $46,615 $54,280 $61,945 $20M-$25M 2 $47,688 $54,961 $62,235 $25M-$30M 4 $45,731 $54,430 $63,128 $30M-$35M 2 $47,300 $53,400 $59,500 NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position. Overall By credit union asset size

ÂŠ2009 Credit Union National Association

T-20

2009-2010 Small Credit Union Staff Salary Survey

! +!

! ' %

% %

% % +! % ' %

! "

! !+ /$

! %

! ()

!+ %

! !

' "

' !

*$ $

%) %" -

" %

$ !

$ +'

$ 1$

$ !

5$ 6

,/$

' % # "

! "

# $

$ "

,,$

% !

9 !

,;$

,.$

"" !

# -

$ 7 8$

! "

" -

! !

! %#

! #

ÂŠ2009 Credit Union National Association

T-21

! " ' -

% $ $ % $

2009-2010 Small Credit Union Staff Salary Survey Table 4-1 Chief Operations Officer Salaries

Overall By credit union asset size

N 75 1 4 1 8 18 10 9 16 8 3 6 11 9 9 13 10 8 6 3 5 3 4 7 6 27 20 4 8 24 19 15 5 1 1 4 7 8 11 15 19 9 4 4 11 20 15 7 14 53 13 6 3

25th percentile $34,300 * * * $28,560 $33,500 $33,280 $33,095 $36,500 $49,671 * $27,900 $35,135 $35,179 $37,000 $32,000 $34,800 $33,280 $46,500 * $34,800 * * $30,000 $31,000 $33,500 $36,000 * $33,095 $31,200 $35,000 $35,000 $52,500 * * * $29,120 $28,000 $35,000 $35,539 $35,888 $36,000 * * $34,286 $32,000 $31,000 $36,000 $44,144 $33,095 $37,000 $35,000 *

Average $42,780 * $35,639 * $36,918 $39,458 $45,321 $38,973 $44,450 $54,988 $42,393 $39,684 $41,672 $47,209 $43,265 $37,170 $44,449 $37,857 $53,385 $40,301 $47,438 $45,434 $46,527 $32,886 $42,937 $40,820 $46,388 $32,633 $45,536 $40,507 $43,629 $41,015 $55,771 * * $39,881 $41,484 $34,391 $38,419 $44,957 $46,144 $46,313 $38,922 $41,799 $40,558 $41,429 $38,327 $45,405 $50,014 $41,616 $46,349 $40,151 $50,685

Median $42,000 * $36,468 * $30,600 $36,500 $47,803 $39,103 $44,497 $54,239 $42,000 $40,000 $38,750 $52,500 $44,000 $35,888 $47,000 $36,000 $49,000 $38,750 $42,000 $47,000 $50,000 $30,500 $44,142 $40,705 $47,000 $34,800 $35,179 $40,705 $43,000 $42,300 $55,000 * * $42,000 $34,286 $30,000 $36,000 $44,850 $44,144 $51,342 $38,136 $50,000 $42,000 $40,000 $35,888 $46,500 $51,342 $42,000 $40,997 $37,000 $53,477

75th percentile $51,342 * * * $45,756 $44,142 $55,135 $40,705 $51,250 $62,948 * $55,000 $45,000 $54,753 $50,000 $39,103 $51,342 $40,705 $62,159 * $57,226 * * $36,000 $55,000 $48,000 $54,000 * $57,226 $47,320 $54,753 $49,350 $64,896 * * * $57,226 $43,546 $47,000 $49,350 $55,000 $53,477 * * $45,606 $47,320 $42,413 $58,500 $54,753 $48,000 $54,000 $47,000 *

90th percentile $57,226 * * * $65,350 $47,320 $56,995 $55,000 $54,753 $70,300 * $55,135 $47,000 $64,896 $58,500 $47,320 $53,477 $53,000 $70,300 * $71,429 * * $40,000 $65,350 $55,490 $64,896 * $71,429 $53,477 $58,500 $54,000 $70,300 * * * $65,350 $55,135 $47,320 $58,500 $64,896 $55,000 * * $53,000 $55,000 $48,000 $62,159 $64,896 $57,226 $61,000 $54,753 *

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit New England union Middle Atlantic region** East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific By number 1 of full-time 2 employees 3 4 5 6 7-10 11 or more By number None of services 1-2 offered*** 3-4 5-6 7-8 9-10 By amount Less than $1M of loans $1M-$2M outstanding $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 500-999 of members 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 3 or more *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-22

2009-2010 Small Credit Union Staff Salary Survey Table 4-2 Chief Operations Officer Incentives and Bonuses Where Offered

N Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$2M-$5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 1 3 4 5 6 7-10 11 or more None 1-2 3-4 5-6 7-8 9-10 $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

6 0 0 1 1 2 2 0 0 1 0 1 1 2 1 0 0 0 0 0 1 0 3 2 0 0 1 1 3 1 0 0 0 0 2 3 1 0 0 0 2 3 1 0 4 1 1 0

Average incentive $1,357 * * * * $1,850 $800 * * * * * * $908 * * * * * * * * $1,133 $1,489 * * * * $1,558 $600 * * * * $1,462 $1,558 * * * * $1,284 $1,584 * * $1,671 * * *

N 29 1 2 5 7 2 8 4 1 1 3 5 4 6 3 5 1 1 1 2 2 1 11 11 2 2 9 8 6 2 1 1 2 5 9 7 4 1 2 3 6 4 6 7 19 4 4 2

Average bonus $1,470 * $350 $1,740 $1,289 $427 $1,344 $2,671 * * $1,117 $3,418 $1,645 $956 $1,119 $810 * * * $1,600 $347 * $978 $1,927 $400 $2,657 $928 $899 $1,829 $4,103 * * $1,259 $1,687 $1,207 $1,886 $1,467 * $3,913 $1,583 $356 $842 $757 $2,696 $1,650 $815 $1,238 $1,552

N 33 1 2 5 8 4 9 4 1 2 3 6 5 6 4 5 1 1 1 2 3 1 13 12 2 2 9 9 8 3 1 1 2 5 10 9 5 1 2 3 8 6 6 7 22 5 4 2

Total variable pay $1,541 * $350 $1,900 $1,403 $1,138 $1,372 $2,671 * $1,147 $1,117 $2,950 $1,657 $1,274 $1,330 $810 * * * $1,600 $814 * $1,089 $2,016 $400 $2,657 $1,014 $1,028 $1,967 $2,995 * * $1,259 $1,687 $1,383 $1,989 $1,299 * $3,913 $1,583 $612 $1,356 $883 $2,696 $1,728 $766 $1,488 $1,552

ÂŠ2009 Credit Union National Association

T-23

2009-2010 Small Credit Union Staff Salary Survey Table 4-3 Chief Operations Officer Total Cash Compensation

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 1 2 3 4 5 6 7-10 11 or more None 1-2 3-4 5-6 7-8 9-10 Less than $1M $1M-$2M $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

N 75 1 4 1 8 18 10 9 16 8 3 6 11 9 9 13 10 8 6 3 5 3 4 7 6 27 20 4 8 24 19 15 5 1 1 4 7 8 11 15 19 9 4 4 11 20 15 7 14 53 13 6 3

25th percentile $34,800 * * * $28,560 $35,000 $33,580 $33,648 $38,519 $49,671 * $30,000 $35,435 $40,179 $37,000 $32,250 $34,800 $33,580 $47,000 * $34,800 * * $30,000 $31,000 $35,000 $37,838 * $33,648 $31,500 $35,000 $35,000 $53,100 * * * $29,120 $28,000 $35,000 $37,838 $36,638 $36,750 * * $34,286 $32,250 $32,200 $36,750 $44,850 $33,648 $37,000 $35,000 *

Average $43,470 * $35,739 * $37,005 $39,986 $46,444 $39,478 $45,222 $56,323 $42,532 $40,081 $41,983 $49,230 $44,203 $37,762 $45,020 $38,346 $53,466 $40,434 $47,438 $47,161 $47,234 $33,272 $42,982 $41,328 $47,601 $32,839 $46,286 $40,888 $44,098 $42,108 $57,577 * * $39,974 $41,525 $34,705 $39,187 $45,856 $47,083 $47,042 $39,022 $43,874 $40,984 $41,679 $38,870 $46,151 $51,344 $42,345 $46,628 $41,192 $51,746

Median $42,000 * $36,668 * $30,750 $38,590 $49,403 $39,103 $44,997 $55,790 $42,000 $40,300 $38,750 $53,100 $44,000 $36,638 $48,000 $36,750 $49,000 $38,750 $42,000 $47,000 $52,700 $32,200 $44,142 $40,705 $47,320 $34,800 $40,179 $40,705 $43,000 $42,300 $56,375 * * $42,000 $34,286 $30,000 $37,000 $44,850 $45,144 $51,342 $38,536 $52,700 $42,000 $40,300 $36,638 $47,000 $51,342 $42,000 $40,997 $39,200 $55,205

75th percentile $51,342 * * * $45,756 $45,000 $55,200 $40,705 $51,550 $65,650 * $55,000 $45,000 $56,375 $52,700 $39,200 $51,342 $40,705 $62,159 * $57,226 * * $36,000 $55,000 $48,000 $56,000 * $57,226 $48,000 $55,000 $49,350 $70,300 * * * $57,226 $45,546 $47,000 $49,350 $56,753 $55,205 * * $46,106 $47,320 $42,413 $58,800 $56,753 $48,000 $56,000 $48,000 *

90th percentile $58,265 * * * $65,350 $47,320 $58,533 $55,000 $56,753 $71,726 * $55,135 $47,000 $71,726 $58,800 $47,320 $55,205 $55,200 $70,300 * $71,429 * * $40,300 $65,350 $58,265 $70,300 * $71,429 $55,205 $58,800 $55,135 $71,726 * * * $65,350 $55,135 $47,320 $58,800 $70,300 $56,375 * * $55,200 $55,000 $48,000 $62,159 $70,300 $58,265 $61,000 $56,753 *

ÂŠ2009 Credit Union National Association

T-24

2009-2010 Small Credit Union Staff Salary Survey Table 4-4 Chief Operations Officer Salaries by Years in Position N 69 1 4 7 17 9 8 15 8

Overall By credit union asset size

$1M-$2M $2M-$5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

2 or less $42,193 * * $20,160 $38,499 $38,890 $34,000 $48,877 $57,239

3-5 $41,622 * * $30,651 $36,709 $45,969 $36,267 $43,383 $55,965

6-10 $41,617 * $30,210 * $36,637 $58,500 $34,802 $44,457 $52,510

11-15 $46,475 * * $47,675 $41,107 $54,068 $55,000 $43,883 *

16 or more $52,858 * $41,068 * $71,429 * * $62,159 *

11-15 $43,099 * * $28,000 $31,000 $50,000 $55,000 $42,521 $51,342

16 or more $47,424 * $35,919 $43,212 $50,536 $52,885 $37,052 $54,220 $50,122

Table 4-5 Chief Operations Officer Salaries by Total Years of Experience

Overall By credit union asset size

$1M-$2M $2M-$5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

N 56 1 3 6 12 10 6 13 5

2 or less $41,970 * * * $36,000 $32,000 * $54,753 *

3-5 $37,125 * * * $43,546 $27,900 $33,095 $39,842 *

6-10 $39,473 * * $30,160 $37,249 $39,443 $35,250 * $70,300

Table 4-6 Chief Operations Officer Education

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 68 1 4 1 6 18 8 7 15 8

ÂŠ2009 Credit Union National Association

High school 41% 0% 50% 0% 50% 44% 38% 29% 53% 25%

Some college 40% 100% 50% 100% 50% 28% 63% 57% 27% 38%

T-25

College degree 17% 0% 0% 0% 0% 28% 0% 14% 20% 25%

Some graduate school 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

Graduate degree or higher 2% 0% 0% 0% 0% 0% 0% 0% 0% 13%

2009-2010 Small Credit Union Staff Salary Survey Table 4-7 Chief Operations Officer Salaries by Level of Education

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

N 68 1 4 1 6 18 8 7 15 8

High school $41,901 * $39,400 * $28,149 $39,763 $47,297 $33,552 $46,641 $48,444

Some college $42,610 * $31,879 * $41,890 $37,509 $46,743 $39,825 $41,883 $57,791

College degree $44,646 * * * * $40,919 * $40,000 $47,833 $49,671

Some graduate school * * * * * * * * * *

Graduate degree or higher $70,300 * * * * * * * * $70,300

Table 4-8 Chief Operations Officer Salary Range Averages

Overall By credit union asset size

$10M-$15M $15M-$20M $20M-$25M $25M-$30M

N 10 4 1 2 3

Minimum $34,184 $26,118 * $35,713 $40,333

Midpoint $41,499 $31,154 * $42,733 $49,333

Maximum $48,815 $36,189 * $49,753 $58,333

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-26

2009-2010 Small Credit Union Staff Salary Survey

TITLE: Chief Operations Officer REPORTS TO: President/CEO/manager Purpose Responsible for assisting the credit union President/CEO/Manager in the overall management of the credit union. Has direct responsibility for the administration and supervision of front end and back end operations and branch activities within established policies and guidelines. Duties and Responsibilities 1. Assist in directing all credit union operations, which include planning, recommending, and implementing programs and policies, and providing general administrative direction. 2. Manage daily operation of credit union and establish office procedures. 3. Analyze various statistics and the use of technology in all areas of operation and make recommendations for the efficient operation and growth of the credit union. 4. Ensure adequate equipment supplies and working space is available. 5. Ensure that the president is kept fully informed on the conditions and operations of the credit union and of all important factors influencing them. 6. Maintain daily contact with branch managers, providing support, input, feedback, and guidance concerning their daily operations. 7. Monitor branch activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, and new accounts. 8. Develop, implement, and maintain operational procedures to maximize efficiency and quality of work and to provide consistent quality service to members. 9. Hold periodic staff meetings. Identify areas for improvement, changes in procedures, new developments, or changes in services or products. Keep staff up to date on trends and general credit union information. 10. Oversee hiring, promotions, transfers, terminations, and other changes in status of assigned employees. 11. Evaluate the job performance of subordinates to ensure quality of work and service to members. 12. Attend board meetings and report on assigned areas of responsibility as requested by the president. 13. Manage and recommend the purchase of equipment and supplies.

ÂŠ2009 Credit Union National Association

T-27

2009-2010 Small Credit Union Staff Salary Survey Table 5-1 Loan VP Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 1 2 3 4 5 6 7-10 11 or more 1-2 3-4 5-6 7-8 9-10 $1M-$2M $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1-499 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

N 85 5 4 6 19 20 13 12 6 4 5 23 12 10 8 12 9 2 2 1 5 13 6 11 20 27 9 29 28 15 4 2 1 7 13 20 20 13 9 1 2 4 17 18 15 13 15 56 21 4 4

Average $40,048 $31,200 $33,868 $36,696 $38,042 $39,631 $39,333 $43,987 $50,188 $44,873 $40,389 $38,930 $35,024 $40,231 $39,525 $42,150 $44,740 $42,744 $36,022 * $31,061 $37,664 $37,879 $38,276 $40,970 $42,883 $38,430 $37,542 $40,215 $41,708 $51,214 $28,091 * $35,969 $38,781 $36,776 $40,963 $44,202 $44,988 * $30,634 $37,644 $37,762 $37,947 $42,561 $42,157 $41,563 $40,065 $37,678 $45,121 $44,751

25th percentile $34,000 $25,700 * $30,888 $32,000 $34,000 $36,180 $35,148 $46,400 * $36,571 $32,000 $25,480 $35,000 $32,000 $36,540 $36,000 * * * $25,700 $32,000 $30,778 $34,000 $36,000 $36,700 $33,480 $30,726 $35,000 $36,296 * * * $33,000 $32,000 $31,054 $35,360 $38,659 $40,000 * * * $32,760 $34,600 $36,700 $38,000 $34,000 $33,480 $34,000 * *

Median $39,728 $33,480 $31,735 $35,750 $37,000 $38,400 $40,000 $42,644 $52,033 $51,850 $41,000 $39,000 $33,650 $36,500 $38,480 $40,000 $45,000 $50,000 $36,022 * $33,000 $36,540 $41,580 $38,400 $40,000 $40,000 $35,360 $36,540 $40,000 $40,000 $55,000 $28,091 * $36,500 $39,000 $36,571 $40,000 $40,000 $45,000 * $30,634 $36,571 $35,000 $39,000 $40,000 $40,000 $39,728 $39,728 $36,296 $45,000 $40,000

75th percentile $45,000 $35,552 * $42,008 $43,720 $46,000 $41,500 $50,500 $54,330 * $44,000 $41,580 $46,000 $45,000 $45,746 $45,000 $49,400 * * * $35,552 $41,000 $45,000 $42,900 $45,746 $51,850 $38,565 $41,580 $44,000 $45,746 * * * $38,565 $45,000 $41,000 $46,400 $46,000 $52,215 * * * $45,746 $41,000 $46,000 $52,215 $47,500 $46,000 $41,000 * *

90th percentile $52,369 $38,565 * $45,000 $49,500 $52,369 $45,000 $60,008 $55,000 * $44,505 $52,215 $46,000 $60,008 $54,330 $51,429 $62,400 * * * $36,571 $51,429 $49,500 $43,720 $53,500 $55,000 $51,429 $52,369 $47,500 $52,215 * * * $40,269 $50,000 $46,000 $51,850 $60,008 $55,000 * * * $51,429 $44,678 $53,240 $55,000 $53,500 $52,215 $44,678 * *

ÂŠ2009 Credit Union National Association

T-28

2009-2010 Small Credit Union Staff Salary Survey Table 5-2 Loan VP Incentives and Bonuses Where Offered

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

N 10 1 1 1 0 2 2 3 0 0 0 2 3 2 1 1 1 0 0 0 1 1 0 3 2 3 0 6 0 4 0 0 1 2 0 3 1 2 1 0 0 0 1 3 2 3 1 7 2 0 1

Average incentive $1,301 * * * * $600 $2,200 $1,200 * * * $451 $1,333 $780 * * * * * * * * * $741 $1,050 $1,960 * $1,240 * $1,383 * * * $1,435 * $523 * $2,773 * * * * * $1,186 $1,065 $2,004 * $952 $2,210 * *

N 39 2 0 3 10 11 6 4 3 1 2 10 5 4 4 6 6 1 1 1 1 5 4 7 10 10 5 13 12 8 1 0 0 3 5 11 12 5 3 0 1 3 8 8 5 9 5 26 9 2 2

Average bonus $1,089 $375 * $350 $1,059 $1,048 $1,044 $973 $2,325 * $1,169 $1,270 $785 $478 $1,126 $1,287 $1,011 * * * * $1,176 $818 $546 $1,281 $1,384 $844 $779 $1,068 $1,659 * * * $260 $987 $829 $1,193 $1,019 $2,280 * * $682 $1,335 $591 $1,031 $863 $2,132 $942 $1,490 $1,361 $976

N 42 3 1 3 10 11 6 5 3 1 2 10 6 5 4 7 6 1 1 1 2 6 4 7 10 11 5 16 12 8 1 0 1 4 5 11 12 5 4 0 1 3 9 9 6 9 5 28 9 2 3

Total variable pay $1,315 $417 * $695 $1,059 $1,157 $1,594 $1,499 $2,325 * $1,169 $1,357 $1,315 $642 $2,215 $1,324 $1,115 * * * $325 $1,275 $818 $846 $1,498 $1,757 $844 $1,100 $1,068 $2,348 * * * $947 $987 $970 $1,237 $1,989 $2,093 * * $682 $1,258 $902 $1,173 $1,497 $2,208 $1,110 $2,042 $1,361 $1,107

ÂŠ2009 Credit Union National Association

T-29

2009-2010 Small Credit Union Staff Salary Survey Table 5-3 Loan VP Total Cash Compensation

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

N 85 5 4 6 19 20 13 12 6 4 5 23 12 10 8 12 9 2 2 1 5 13 6 11 20 27 9 29 28 15 4 2 1 7 13 20 20 13 9 1 2 4 17 18 15 13 15 56 21 4 4

25th percentile $34,600 $26,200 * $31,278 $32,950 $34,600 $38,000 $35,898 $47,400 * $36,571 $32,950 $25,480 $35,000 $32,000 $38,000 $36,000 * * * $26,200 $32,295 $31,278 $34,600 $37,000 $36,700 $33,480 $32,295 $35,500 $37,000 * * * $33,000 $32,000 $31,226 $35,860 $40,000 $41,500 * * * $33,000 $34,800 $36,700 $40,591 $34,000 $33,650 $34,000 * *

Average $40,703 $31,450 $34,324 $37,043 $38,600 $40,238 $40,183 $44,612 $51,350 $45,363 $40,817 $39,572 $35,655 $40,558 $40,638 $42,914 $45,471 $43,585 $36,322 * $31,181 $38,262 $38,421 $38,814 $41,726 $43,644 $38,892 $38,130 $40,718 $42,953 $51,579 $28,091 * $36,476 $39,167 $37,290 $41,726 $45,042 $45,922 * $30,934 $38,146 $38,436 $38,388 $43,064 $43,169 $42,318 $40,621 $38,524 $45,780 $45,636

Median $40,591 $33,480 $32,647 $36,542 $37,000 $39,000 $41,000 $43,519 $52,033 $51,850 $42,500 $39,300 $33,650 $37,585 $42,700 $41,500 $45,750 $51,500 $36,322 * $33,000 $36,540 $41,580 $39,700 $41,000 $42,750 $35,860 $37,585 $41,000 $42,750 $56,375 $28,091 * $37,000 $39,300 $36,571 $41,000 $42,750 $45,932 * $30,934 $36,571 $35,500 $39,300 $41,500 $42,750 $41,028 $40,000 $37,796 $45,750 $41,500

75th percentile $45,932 $35,702 * $42,008 $43,720 $47,000 $42,700 $50,500 $54,330 * $44,000 $42,900 $46,000 $45,000 $47,746 $45,000 $51,600 * * * $35,702 $42,500 $45,000 $42,900 $46,000 $51,850 $39,165 $43,038 $44,000 $47,000 * * * $39,165 $45,000 $41,580 $47,400 $46,000 $52,215 * * * $47,746 $41,580 $46,000 $52,215 $47,500 $47,000 $42,750 * *

90th percentile $52,429 $39,165 * $45,000 $51,000 $52,429 $45,000 $60,008 $56,375 * $45,305 $52,215 $47,000 $60,008 $54,330 $52,369 $62,400 * * * $36,571 $52,429 $51,000 $43,720 $53,500 $55,657 $52,429 $52,369 $47,500 $52,215 * * * $40,269 $51,500 $47,000 $52,369 $60,008 $56,375 * * * $52,429 $44,678 $55,440 $55,657 $53,500 $52,369 $45,932 * *

ÂŠ2009 Credit Union National Association

T-30

2009-2010 Small Credit Union Staff Salary Survey Table 5-4 Loan VP Salaries by Years in Position

Overall By credit union asset size

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

N 66 3 4 5 14 16 8 10 6

2 or less $41,327 * $36,000 $30,778 $41,000 $42,200 $38,000 $46,829 $54,330

3-5 $39,713 * $33,000 * $35,824 $42,600 $38,000 $32,102 $49,394

6-10 $39,451 * $30,470 $33,694 $37,463 $37,820 $39,103 $50,396 *

11-15 $39,735 * * $42,008 * $34,000 $36,180 $44,898 *

16 or more $44,851 * * $45,000 $43,326 $43,050 $41,500 $45,000 $49,308

11-15 $42,409 * * $30,778 $45,746 $55,657 $41,327 $40,610 $54,330

16 or more $43,375 * * $38,599 $43,296 $43,435 $35,750 $47,101 $48,646

Table 5-5 Loan VP Salaries by Total Years of Experience

Overall By credit union asset size

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

N 57 3 2 5 13 12 7 10 5

2 or less $17,000 * * * * * * * *

3-5 $35,376 * * * $38,857 $32,240 * $32,102 *

6-10 $36,153 * * * $32,065 $35,000 $36,000 $62,400 *

Table 5-6 Loan VP Education

Overall By credit union asset size

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 67 4 4 5 13 15 9 11 6

ÂŠ2009 Credit Union National Association

High school 34% 25% 25% 20% 38% 53% 22% 27% 33%

T-31

Some college 39% 25% 50% 40% 46% 20% 56% 55% 17%

College degree 26% 25% 25% 40% 15% 27% 22% 18% 50%

Some graduate school 1% 25% 0% 0% 0% 0% 0% 0% 0%

Graduate degree or higher 0% 0% 0% 0% 0% 0% 0% 0% 0%

2009-2010 Small Credit Union Staff Salary Survey Table 5-7 Loan VP Salaries by Level of Education

Overall By credit union asset size

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 67 4 4 5 13 15 9 11 6

High school $38,372 * $30,470 $42,008 $37,854 $37,063 $36,090 $41,265 $46,591

Some college $40,470 * $25,000 $37,889 $40,051 $40,100 $41,046 $44,210 $46,400

College degree $44,042 * $55,000 $33,694 $38,740 $44,185 $35,790 $47,394 $53,848

Some graduate school $35,552 * * * * * * * *

Graduate degree or higher * * * * * * * * *

*Insufficient data.

Table 5-8 Loan VP Salary Range Averages N Overall By credit union asset size

$7.5M-$10M $10M-$15M $15M-$20M $25M-$30M

6 1 2 1 2

Minimum $33,358 * $27,642 * $43,500

Midpoint $41,036 * $34,693 * $53,912

Maximum $48,713 * $41,744 * $64,325

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-32

2009-2010 Small Credit Union Staff Salary Survey

( !

! %

# "

' ! ! !

# !

! $

)

!! % ) "

)

$ $'

* 1 "

$ ! !

" ! ""$

" % ) " * ! $7 % " * ) ! !

8$ 3 1 * ! !%

" *

! #!

! !

& % !

! "

$ !

# ! ! # $3 1*

$ $

* "

# !

(

0$ 2$ '

# $'

!! #

+9$

" " " ! )* # ! !% $

! !%

ÂŠ2009 Credit Union National Association

$' )

$ !

T-33

2009-2010 Small Credit Union Staff Salary Survey Table 6-1 Consumer Loan VP/Manager Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$2M-$5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 3 4 6 7-10 11 or more None 1-2 3-4 5-6 7-8 9-10 $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

N 29 2 3 5 4 6 7 2 2 1 7 7 3 3 2 3 1 3 3 5 9 9 1 1 10 12 3 2 1 2 5 5 7 5 4 2 4 4 8 1 10 19 5 4 1

Average $38,050 $28,580 $27,625 $32,490 $38,495 $40,858 $41,859 $47,054 $44,154 * $39,175 $35,701 $40,728 $34,111 $39,956 $35,142 * $29,510 $37,300 $33,839 $38,276 $41,986 * * $40,407 $37,126 $38,987 $44,037 * $33,594 $31,883 $33,238 $40,826 $41,566 $43,369 $28,580 $29,804 $40,817 $36,703 * $41,288 $37,114 $36,092 $44,950 *

25th percentile $32,000 * * $30,000 * $37,327 $38,450 * * * $32,500 $28,840 * * * * * * * $25,000 $35,000 $36,900 * * $35,000 $31,200 * * * * $25,000 $30,000 $37,856 $40,000 * * * * $32,500 * $36,900 $31,200 $25,000 * *

Median $37,856 $28,580 $27,150 $32,000 $38,250 $39,860 $42,625 $47,054 $51,515 * $39,109 $40,000 $36,900 $31,200 $47,000 $32,000 * $30,605 $39,109 $32,500 $40,000 $44,000 * * $41,500 $36,900 $40,008 $44,037 * $39,109 $31,200 $32,000 $42,000 $40,008 $43,250 $28,580 $29,650 $43,250 $37,327 * $40,008 $37,856 $43,250 $47,000 *

75th percentile $43,250 * * $32,500 * $44,000 $44,412 * * * $44,824 $43,250 * * * * * * * $37,856 $42,000 $47,000 * * $47,000 $42,000 * * * * $37,327 $32,500 $47,000 $44,000 * * * * $42,000 * $44,824 $41,500 $44,000 * *

90th percentile $49,400 * * $39,109 * $51,515 $47,000 * * * $49,400 $44,000 * * * * * * * $49,400 $44,000 $54,100 * * $51,515 $44,000 * * * * $41,500 $41,865 $49,400 $51,515 * * * * $47,000 * $54,100 $49,400 $44,000 * *

ÂŠ2009 Credit Union National Association

T-34

2009-2010 Small Credit Union Staff Salary Survey Table 6-2 Consumer Loan VP/Manager Incentives and Bonuses Where Offered

N Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$2M-$5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M New England East North Central West North Central East South Central West South Central Mountain 3 6 7-10 11 or more 1-2 3-4 5-6 7-8 9-10 $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 5,000 or more None 1 2

3 0 0 0 0 1 2 0 1 1 0 1 0 0 0 1 2 0 0 0 1 2 0 0 0 0 1 2 0 0 1 0 2 0 1 2

Average incentive $3,790 * * * * * $2,734 * * * * * * * * * $5,421 * * * * $2,734 * * * * * $2,734 * * * * $5,421 * * $5,421

N 10 1 1 2 2 2 2 1 1 3 1 2 2 1 3 3 3 1 5 3 1 0 1 2 2 3 2 0 1 1 2 3 3 6 2 2

Average bonus $1,017 * * $625 $1,100 $2,013 $1,000 * * $730 * $666 $456 * $675 $936 $1,596 * $1,489 $750 * * * $537 $625 $1,111 $2,013 * * * $925 $745 $1,665 $1,380 $528 $666

N 12 1 1 2 2 2 4 1 2 4 1 2 2 1 3 4 4 1 5 3 1 2 1 2 2 3 2 2 1 1 3 3 4 6 3 3

Total variable pay $1,827 * * $625 $1,100 $5,013 $1,867 * $3,360 $700 * $3,598 $456 * $675 $843 $3,898 * $1,489 $750 * $2,734 * $537 $625 $1,111 $5,013 $2,734 * * $801 $745 $4,093 $1,380 $550 $4,027

ÂŠ2009 Credit Union National Association

T-35

2009-2010 Small Credit Union Staff Salary Survey Table 6-3 Consumer Loan VP/Manager Total Cash Compensation

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

N 29 2 3 5 4 6 7 2 2 1 7 7 3 3 2 3 1 3 3 5 9 9 1 1 10 12 3 2 1 2 5 5 7 5 4 2 4 4 8 1 10 19 5 4 1

$2M-$5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 3 4 6 7-10 11 or more None 1-2 3-4 5-6 7-8 9-10 $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

Average $38,800 $28,780 $27,825 $32,740 $39,045 $42,529 $42,793 $47,054 $46,094 * $40,139 $36,130 $40,728 $34,370 $43,554 $35,422 * $29,639 $37,300 $34,265 $38,649 $43,542 * * $41,158 $37,287 $41,040 $46,771 * $33,770 $32,140 $33,482 $41,317 $43,502 $44,445 $28,780 $30,006 $41,421 $37,028 * $42,714 $37,541 $36,438 $47,899 *

25th percentile $32,500 * * $30,000 * $37,856 $38,450 * * * $32,500 $29,300 * * * * * * * $25,400 $35,000 $36,900 * * $35,000 $31,200 * * * * $25,400 $30,000 $37,856 $40,000 * * * * $32,500 * $36,900 $31,200 $25,400 * *

Median $39,109 $28,780 $27,350 $32,500 $38,650 $40,488 $43,525 $47,054 $55,015 * $39,109 $40,000 $36,900 $31,200 $47,800 $32,500 * $30,605 $39,109 $32,500 $40,000 $44,000 * * $41,865 $36,900 $40,008 $46,771 * $39,109 $31,200 $32,500 $43,200 $40,008 $43,850 $28,780 $29,795 $43,850 $37,327 * $40,008 $37,856 $43,850 $49,691 *

75th percentile $43,850 * * $32,500 * $44,000 $45,900 * * * $49,691 $43,850 * * * * * * * $37,856 $43,200 $49,691 * * $47,800 $43,200 * * * * $37,327 $32,500 $47,800 $44,000 * * * * $43,200 * $49,691 $41,865 $44,000 * *

90th percentile $50,800 * * $39,109 * $55,015 $49,691 * * * $50,800 $44,000 * * * * * * * $50,800 $44,000 $54,100 * * $55,015 $44,000 * * * * $42,300 $41,865 $50,800 $55,015 * * * * $47,800 * $54,100 $50,800 $44,000 * *

Table 6-4 Consumer Loan VP/Manager Salaries by Years in Position

Overall By credit union asset size

$2M-$5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

N 24 2 1 4 2 6 7 2

2 or less $40,632 * * $28,840 * $42,700 $44,824 $40,008

ÂŠ2009 Credit Union National Association

3-5 $35,093 * * $32,000 * $37,592 $36,900 *

T-36

6-10 $39,445 * * * * * $43,250 $54,100

11-15 $34,472 * * $31,250 * * $40,000 *

11-15 $43,737 * * * * $41,865 $44,333 *

2009-2010 Small Credit Union Staff Salary Survey Table 6-5 Consumer Loan VP/Manager Salaries by Total Years of Experience N 18 2 3 2 5 4 2

Overall By credit union asset size

$2M-$5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

3-5 $33,080 * $30,420 * $37,856 * *

6-10 $38,484 * * * $42,051 $36,900 *

11-15 $38,286 * $32,500 * * $43,250 *

16 or more $43,082 * * $45,450 $42,933 $41,000 *

Table 6-6 Consumer Loan VP/Manager Education

Overall By credit union asset size

N 19 2 1 3 1 5 6 1

$2M-$5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

High school 24% 50% 100% 67% 0% 0% 17% 0%

Some college 54% 50% 0% 0% 100% 60% 67% 100%

College degree 22% 0% 0% 33% 0% 40% 17% 0%

Some graduate school 0% 0% 0% 0% 0% 0% 0% 0%

Graduate degree or higher 0% 0% 0% 0% 0% 0% 0% 0%

Table 6-7 Consumer Loan VP/Manager Salaries by Level of Education

Overall By credit union asset size

$2M-$5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

N 19 2 1 3 1 5 6 1

High school $34,156 * * $32,250 * * $42,000 *

Some college $40,489 * * * * $37,259 $43,563 *

College degree $41,380 * * $30,000 * $44,686 $44,824 *

College degree * * * * * * * *

Graduate degree or higher * * * * * * * *

Table 6-8 Consumer Loan VP/Manager Salary Range Averages N Overall By credit union asset size

$10M-$15M $15M-$20M $20M-$25M $25M-$30M

4 1 1 1 1

Minimum $28,769 * * * *

Midpoint $34,450 * * * *

Maximum $40,131 * * * *

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-37

2009-2010 Small Credit Union Staff Salary Survey

! $

& " $(

' "

$% %

' #

# +# ,

& -

! "!

" !

% %

' "

# /

# '

" #

1 "

" '

$ &&

$# 2#

& *

# #

5# 6

* &

$( * & ' "

# 6

& &

))# 6 & "

"$ " "

)8#

)+#

# $

& *

* $

ÂŠ2009 Credit Union National Association

T-38

2009-2010 Small Credit Union Staff Salary Survey Table 7-1 Collections VP Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 3 4 5 6 7-10 11 or more 1-2 3-4 5-6 7-8 $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2

N 26 2 1 2 7 10 2 2 2 2 6 3 4 3 2 3 1 1 2 1 4 9 9 3 5 12 6 1 4 3 8 6 4 2 1 3 8 3 9 15 8 3

Average $35,219 $27,112 * $36,571 $36,452 $34,841 $37,218 $39,049 $36,945 $32,000 $33,125 $43,245 $38,162 $30,392 $43,134 $27,202 * * $35,097 * $41,900 $32,874 $36,367 $40,826 $33,775 $33,871 $36,377 * $31,513 $40,051 $35,281 $34,957 $36,611 $27,373 * $41,574 $32,002 $31,071 $38,191 $35,756 $33,760 $36,731

25th percentile $28,028 * * * $29,200 $27,790 * * * * $22,500 * * * * * * * * * * $29,200 $32,000 * $28,028 $29,000 $30,097 * * * $31,200 $27,790 * * * * $25,000 * $35,712 $27,489 $30,097 *

Median $34,036 $27,112 * $36,571 $34,036 $35,948 $37,218 $39,049 $42,436 $36,183 $39,962 $43,200 $41,320 $30,097 $43,134 $27,790 * * $41,900 * $43,671 $31,200 $36,183 $41,900 $29,200 $32,000 $35,712 * $29,200 $39,962 $36,183 $32,000 $42,436 $26,735 * $44,142 $27,790 $31,200 $39,962 $34,036 $32,000 $35,712

75th percentile $41,900 * * * $43,200 $39,962 * * * * $41,900 * * * * * * * * * * $34,036 $41,320 * $38,189 $42,436 $39,962 * * * $38,189 $41,320 * * * * $38,189 * $42,436 $43,200 $38,189 *

90th percentile $48,000 * * * $52,500 $45,938 * * * * $44,142 * * * * * * * * * * $50,556 $48,000 * $44,142 $43,200 $52,500 * * * $44,142 $50,556 * * * * $52,500 * $48,000 $50,556 $42,436 *

ÂŠ2009 Credit Union National Association

T-39

2009-2010 Small Credit Union Staff Salary Survey Table 7-2 Collections VP Incentives and Bonuses Where Offered

N Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M New England East North Central West North Central South Atlantic East South Central West South Central Mountain 4 6 7-10 11 or more 1-2 3-4 5-6 7-8 $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1,000-1,499 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2

4 0 0 0 4 0 1 1 0 0 0 1 1 0 0 2 2 0 0 1 3 0 1 1 2 0 0 0 1 1 2 1 2 1

Average incentive $913 * * * $913 * * * * * * * * * * $625 $1,200 * * * $883 * * * $1,125 * * * * * $1,200 * $625 *

N 12 1 1 4 5 1 1 2 2 2 2 2 1 1 2 5 4 1 2 6 3 2 3 2 4 1 1 2 4 0 5 9 2 1

Average bonus $631 * * $415 $739 * * $600 $350 $1,132 $480 $979 * * $300 $533 $635 * $1,217 $339 $764 $1,217 $522 $400 $699 * * $647 $347 * $622 $674 $244 *

N 14 1 1 4 7 1 2 2 2 2 2 2 2 1 2 7 4 1 2 7 4 2 3 3 5 1 1 2 5 1 5 9 4 1

Total variable pay $816 * * $415 $1,049 * $553 $800 $350 $1,132 $480 $1,979 $274 * $300 $562 $1,228 * $1,217 $440 $1,259 $1,217 $670 $630 $1,009 * * $647 $325 * $1,117 $723 $442 *

ÂŠ2009 Credit Union National Association

T-40

2009-2010 Small Credit Union Staff Salary Survey Table 7-3 Collections VP Total Cash Compensation

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

N 26 2 1 2 7 10 2 2 2 2 6 3 4 3 2 3 1 1 2 1 4 9 9 3 5 12 6 1 4 3 8 6 4 2 1 3 8 3 9 15 8 3

25th percentile $29,300 * * * $29,760 $28,040 * * * * $22,800 * * * * * * * * * * $29,760 $32,000 * $29,760 $29,300 $30,097 * * * $32,200 $28,040 * * * * $25,000 * $36,183 $27,489 $30,097 *

Average $35,656 $27,112 * $36,721 $36,689 $35,576 $37,281 $39,049 $37,498 $32,000 $33,427 $43,479 $38,670 $30,674 $45,113 $27,381 * * $36,029 * $42,050 $33,296 $36,917 $41,194 $34,225 $34,125 $37,184 * $32,118 $40,722 $35,512 $35,791 $36,641 $28,310 * $42,013 $32,201 $31,385 $38,821 $36,207 $33,972 $37,689

Median $34,436 $27,112 * $36,721 $34,436 $37,186 $37,281 $39,049 $42,561 $36,183 $41,262 $43,200 $41,857 $30,097 $45,113 $28,040 * * $41,900 * $43,671 $32,200 $38,712 $41,900 $29,928 $32,200 $36,183 * $29,760 $41,262 $36,183 $32,000 $42,561 $26,735 * $44,142 $28,040 $32,000 $41,262 $34,436 $32,200 $38,712

75th percentile $41,900 * * * $43,200 $41,262 * * * * $41,900 * * * * * * * * * * $34,436 $41,857 * $38,189 $42,561 $41,262 * * * $38,189 $41,857 * * * * $38,189 * $42,561 $43,200 $38,189 *

90th percentile $48,000 * * * $52,800 $46,686 * * * * $44,142 * * * * * * * * * * $51,514 $48,000 * $44,142 $43,200 $52,800 * * * $44,142 $51,514 * * * * $52,800 * $48,000 $51,514 $42,561 *

Table 7-4 Collections VP Salaries by Years in Position

Overall By credit union asset size

$5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 23 2 2 6 9 2 2

2 or less $34,520 * * $29,200 $34,836 * *

3-5 $36,250 * * $43,200 $33,456 * *

*Insufficient data.

ÂŠ2009 Credit Union National Association

T-41

6-10 $31,738 $27,112 * $32,000 $34,645 * *

11-15 $49,199 * * * $50,556 * *

16 or more $43,173 * * $42,812 * * *

2009-2010 Small Credit Union Staff Salary Survey Table 7-5 Collections VP Salaries by Total Years of Experience

Overall By credit union asset size

N 19 2 2 5 6 2 2

$5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

3-5 $43,200 * * $43,200 * * *

6-10 $30,694 $27,112 * $29,200 $34,555 * *

11-15 $37,778 * * * $37,778 * *

16 or more $41,771 * * $42,812 $35,581 * *

*Insufficient data.

Table 7-6 Collections VP Education

Overall By credit union asset size

High school 52% 100% 0% 60% 56% 0% 100%

N 21 2 2 5 9 2 1

$5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

Some college 28% 0% 50% 40% 22% 50% 0%

College degree 20% 0% 50% 0% 22% 50% 0%

Some graduate school 0% 0% 0% 0% 0% 0% 0%

Graduate degree or higher 0% 0% 0% 0% 0% 0% 0%

Table 7-7 Collections VP Salaries by Level of Education

Overall By credit union asset size

$5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

N 21 2 2 5 9 2 1

High school $35,434 $27,112 * $42,812 $35,726 * *

Some college $37,688 * * $37,600 $37,837 * *

College degree $35,382 * * * $34,555 * *

Some graduate school * * * * * * *

Graduate degree or higher * * * * * * *

Table 7-8 Collections VP Salary Range Averages N Overall By credit union asset size

$15M-$20M $20M-$25M $25M-$30M

Minimum $28,992 * $27,533 *

5 1 3 1

Midpoint $34,876 * $33,150 *

Maximum $40,760 * $38,767 *

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-42

2009-2010 Small Credit Union Staff Salary Survey

TITLE: Collections VP/Manager REPORTS TO: President/CEO/Manager or Loan VP/SVP Purpose Ensure that the credit and collection policies and procedures of the credit union best serve the credit union and its members. Oversee collections staff and provide leadership and guidance. Ensure strict compliance with state and federal credit and collection rules and regulations in all collection practices. Duties and Responsibilities 1. Ensure that credit and collection policies, procedures, practices, and documentation meet federal and state regulations. 2. Assign, monitor, and supervise the work load in the Collections Department to ensure the smooth and efficient flow of work. Ensure the courteous and considerate interface with members at all times. 3. Establish and monitor effective control procedures for late and/or delinquent or potentially delinquent loans. Determine when to charge to reserve. 4. On an on-going basis, communicate and monitor the requirements to staff in collections procedures to protect the credit unionâ&#x20AC;&#x2122;s interests and to handle members courteously. Train staff on alternative collection techniques to resolve issues positively. 5. Review accounts where action beyond routine collection procedures must be approved or implemented. Handle complex situations. Resolve difficult or non-routine member issues. 6. Review all billings from attorneys retained for collection work. 7. Authorize legal proceedings. Review default notices, surrender notices, bankruptcy procedures, foreclosure notices, etc. for accuracy and completeness. 8. Review all accounts that are to be written off as uncollectible. 9. Develop and review accurate reporting procedures on collection activities. Prepare and analyze reports for senior management and/or the Board. 10. Establish and maintain effective employee relations. 11. Prepare, implement, and supervise the budget for the department that is consistent with the overall strategic plan and budget of the credit union. 12. Evaluate the job performance of subordinates to ensure quality work and service to members.

ÂŠ2009 Credit Union National Association

T-43

2009-2010 Small Credit Union Staff Salary Survey Table 8-1 Branch Manager I Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 6 7-10 11 or more 1-2 3-4 5-6 7-8 9-10 $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

N 42 1 6 7 11 9 8 2 1 9 3 6 5 7 7 2 3 18 21 3 13 16 8 2 2 1 8 7 13 11 1 8 9 12 12 6 23 10 3

Average $35,636 * $26,617 $33,534 $37,567 $35,252 $38,038 $44,597 * $33,467 $33,193 $42,176 $32,788 $36,180 $31,120 $39,947 $44,854 $34,672 $35,410 $31,620 $32,474 $38,856 $36,799 $33,088 $44,251 * $27,128 $40,579 $36,914 $35,079 * $36,047 $30,972 $36,742 $37,894 $41,072 $36,242 $32,422 $35,793

25th percentile $30,000 * $24,000 $22,904 $30,000 $30,589 $37,249 * * $28,000 * $41,600 $24,980 $37,249 $30,000 * * $28,080 $30,000 * $25,000 $33,155 $30,589 * * * $21,081 $30,589 $35,000 $30,000 * $30,000 $25,000 $27,982 $35,600 $33,155 $30,000 $30,000 *

Median $37,249 * $28,411 $33,358 $35,250 $35,513 $37,249 $40,116 * $32,000 $37,025 $43,437 $34,000 $37,249 $30,589 $41,000 $38,637 $34,227 $37,249 $40,545 $34,000 $40,116 $39,000 $32,000 $50,427 * $27,982 $41,000 $37,025 $37,249 * $38,000 $30,000 $39,000 $37,249 $40,545 $35,600 $32,000 $37,249

75th percentile $40,545 * $30,000 $42,120 $41,000 $43,437 $40,500 * * $34,227 * $44,300 $38,000 $39,000 $35,000 * * $42,640 $39,000 * $37,249 $43,437 $42,640 * * * $30,000 $45,000 $40,500 $40,116 * $40,545 $34,227 $42,640 $40,116 $48,000 $42,750 $37,600 *

ÂŠ2009 Credit Union National Association

T-44

90th percentile $45,000 * $31,200 $50,427 $45,000 $43,437 $45,000 * * $48,000 * $45,000 $45,000 $40,545 $42,750 * * $48,000 $43,437 * $37,249 $45,000 $48,000 * * * $42,640 $65,000 $42,750 $43,437 * $65,000 $42,750 $48,000 $43,437 $65,000 $45,000 $39,000 *

2009-2010 Small Credit Union Staff Salary Survey Table 8-2 Branch Manager I Incentives and Bonuses Where Offered

N Overall By credit union asset size

By credit union region**

By number of full-time employees By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 6 7-10 11 or more 1-2 3-4 5-6 7-8 9-10 $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

9 0 0 3 3 3 0 2 0 3 1 2 1 0 0 1 8 0 2 2 4 1 0 0 4 5 0 0 2 2 5 0 5 2 2

Average incentive $1,151 * * $2,667 $909 $660 * $1,503 * $566 * $832 * * * * $1,094 * $1,000 $486 $1,570 * * * $1,778 $843 * * $1,242 $1,949 $804 * $1,623 $1,365 $558

N 19 5 2 4 4 4 1 4 2 2 2 4 2 2 2 8 9 2 6 6 4 1 5 4 6 4 1 5 2 5 6 3 11 4 1

Average bonus $555 $605 $875 $742 $570 $429 * $600 $610 $803 $736 $373 $731 $835 $920 $685 $470 $652 $459 $670 $430 * $605 $531 $755 $399 * $860 $794 $447 $464 $899 $647 $557 *

N 24 5 2 6 7 4 1 5 2 4 2 5 3 2 2 9 13 2 8 7 5 2 5 4 8 7 1 5 4 5 9 3 13 5 3

Total variable pay $911 $605 $875 $1,828 $768 $729 * $1,132 $610 $845 $3,179 $609 $1,162 $835 $920 $842 $933 $652 $603 $716 $1,679 $2,146 $605 $531 $1,527 $728 * $860 $1,106 $1,471 $694 $899 $1,294 $1,096 $400

ÂŠ2009 Credit Union National Association

T-45

2009-2010 Small Credit Union Staff Salary Survey Table 8-3 Branch Manager I Total Cash Compensation

Overall By credit union asset size

By credit union region**

By number of full-time employees By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

N 42 1 6 7 11 9 8 2 1 9 3 6 5 7 7 2 3 18 21 3 13 16 8 2 2 1 8 7 13 11 1 8 9 12 12 6 23 10 3

Average $36,227 * $27,121 $33,753 $38,411 $35,910 $38,573 $44,738 * $34,103 $33,674 $42,825 $34,096 $36,709 $31,478 $40,782 $45,434 $35,086 $36,082 $31,965 $32,939 $39,215 $37,978 $35,234 $44,251 * $27,476 $40,888 $37,938 $35,622 * $36,585 $31,462 $37,441 $38,492 $41,485 $37,021 $32,956 $36,193

25th percentile $30,000 * $24,600 $22,904 $30,000 $31,089 $37,503 * * $28,382 * $41,850 $29,460 $37,503 $30,000 * * $28,080 $30,000 * $26,000 $33,155 $31,089 * * * $21,081 $31,089 $35,459 $30,000 * $30,000 $26,000 $29,460 $36,250 $33,155 $30,000 $30,000 *

Median $37,503 * $28,986 $34,108 $35,600 $36,298 $37,503 $40,366 * $33,155 $37,575 $43,552 $35,000 $37,503 $31,089 $41,300 $40,137 $35,459 $37,503 $41,521 $35,000 $40,366 $40,100 $35,020 $50,427 * $28,382 $41,300 $37,575 $37,503 * $38,000 $30,000 $40,100 $37,503 $41,521 $36,250 $35,020 $37,503

75th percentile $41,300 * $30,000 $42,245 $41,521 $43,552 $40,500 * * $35,459 * $44,300 $38,000 $40,100 $35,000 * * $42,640 $40,100 * $37,503 $43,552 $42,640 * * * $30,000 $45,000 $40,500 $40,366 * $41,521 $35,459 $42,640 $40,366 $48,000 $44,300 $37,600 *

90th percentile $45,000 * $32,200 $50,427 $45,000 $43,552 $47,000 * * $48,000 * $47,000 $45,000 $41,521 $44,750 * * $48,000 $43,552 * $37,503 $47,000 $48,000 * * * $42,640 $65,000 $44,300 $43,552 * $65,000 $44,750 $48,000 $43,552 $65,000 $47,000 $40,100 *

Table 8-4 Branch Manager I Salaries by Years in Position

Overall By credit union asset size

$5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

N 38 1 5 6 10 9 7

2 or less $30,124 * $23,507 $28,080 $34,557 $25,000 $38,000

ÂŠ2009 Credit Union National Association

3-5 $37,323 * * $30,226 $37,642 $38,136 $39,149

T-46

6-10 $36,820 * $30,000 $38,637 * $36,636 $39,050

11-15 $32,685 * $27,982 * * * *

16 or more $40,482 * * * $41,875 $39,150 *

2009-2010 Small Credit Union Staff Salary Survey Table 8-5 Branch Manager I Salaries by Total Years of Experience

Overall By credit union asset size

$5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

N 27 1 3 4 8 5 6

2 or less $28,372 * * * * * $28,000

3-5 $32,828 * * $31,815 $35,000 $37,025 $34,327

6-10 $35,158 * * * $28,500 $33,155 $38,785

11-15 $34,831 * * * $40,125 $30,589 *

16 or more $43,880 * * $41,600 $49,583 $42,208 $37,600

Table 8-6 Branch Manager I Education

Overall By credit union asset size

N 29 1 4 4 7 7 6

$5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

High school 56% 100% 25% 50% 43% 71% 67%

Some college 34% 0% 75% 25% 29% 29% 33%

College degree 14% 0% 0% 25% 29% 0% 17%

Some graduate school 4% 0% 0% 0% 0% 14% 0%

Graduate degree or higher 0% 0% 0% 0% 0% 0% 0%

Table 8-7 Branch Manager I Salaries by Level of Education

Overall By credit union asset size

$5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 31 1 4 4 7 8 7

High school $32,731 * $17,680 $26,403 $33,265 $35,554 $32,770

Some college $39,153 * $27,613 $41,600 $43,875 $37,445 $46,000

College degree $41,075 * * $38,637 $37,613 * $45,000

Some graduate school $37,025 * * * * $37,025 *

*Insufficient data.

Table 8-8 Branch Manager I Salary Range Averages N Overall By credit union asset size

7 1 3 2 1

Minimum $29,382 * $26,987 $29,865 *

Midpoint $36,769 * $34,786 $37,456 *

Maximum $44,156 * $42,586 $45,048 *

$10M-$15M $20M-$25M $25M-$30M $30M-$35M *Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-47

Graduate degree or higher * * * * * * *

2009-2010 Small Credit Union Staff Salary Survey

! " $

% ! "

*% +

# $ !!'

! "

# !!'

! .

! "

2% &

3% &

"# $

1 "

$ 1 !!

4% &

" '

!"5

% !

% '

$ %

((% &

()% +

(*% -

! : !!

ÂŠ2009 Credit Union National Association

! !

T-48

% %

$ "

! "

(8% -

!! $ %

(% &

2009-2010 Small Credit Union Staff Salary Survey Table 9-1 Member Services VP Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

N 66 2 12 7 8 13 6 9 2 7 5 8 13 8 2 10 7 5 8 3 9 12 8 4 3 15 12 6 10 23 18 6 3 2 6 7 13 6 10 13 6 3 2 9 7 10 16 7 7 8 49 12 4 1

Average $34,727 $36,960 $31,911 $32,440 $32,560 $34,524 $36,225 $34,502 $40,000 $38,933 $38,085 $29,766 $39,760 $30,476 $33,900 $32,779 $34,645 $33,563 $37,297 $40,375 $36,647 $32,763 $34,123 $29,836 $34,269 $32,456 $38,415 $39,578 $37,351 $30,888 $35,005 $35,908 $43,080 $36,960 $33,282 $33,655 $29,713 $34,924 $34,690 $38,134 $35,171 $39,554 $29,719 $33,666 $37,154 $31,927 $33,890 $33,081 $34,848 $40,023 $33,825 $36,619 $37,756 *

25th percentile $29,000 * $27,307 $23,000 $26,504 $23,220 $24,900 $33,000 * $35,000 $34,995 $22,000 $30,000 $23,000 * $29,900 $29,000 $25,000 $32,512 * $27,040 $27,800 $30,300 * * $30,000 $33,000 $34,995 $27,575 $23,150 $33,000 $32,000 * * $27,575 $27,800 $22,000 $32,136 $25,000 $33,000 $31,000 * * $29,000 $27,575 $27,800 $23,220 $22,050 $31,000 $38,400 $25,920 $33,000 * *

Median $34,035 $36,960 $29,450 $32,664 $31,218 $33,256 $37,000 $34,750 $40,000 $38,400 $35,000 $27,040 $36,420 $32,000 $33,900 $32,664 $36,000 $33,000 $38,400 $39,720 $29,120 $32,136 $34,000 $34,035 $39,337 $33,500 $38,480 $39,720 $32,664 $30,300 $35,000 $36,296 $44,700 $36,960 $31,240 $32,000 $29,120 $34,035 $31,000 $38,000 $36,098 $36,296 $33,480 $32,136 $37,499 $32,512 $34,035 $38,000 $33,000 $41,600 $32,664 $36,098 $41,309 *

75th percentile $40,000 * $38,609 $36,420 $39,669 $40,950 $42,000 $38,000 * $44,700 $39,337 $36,000 $48,000 $36,098 * $37,499 $40,950 $41,600 $44,700 * $37,499 $36,420 $40,000 * * $38,000 $44,700 $48,000 $44,800 $38,000 $40,950 $38,400 * * $39,720 $40,000 $34,995 $39,337 $40,950 $41,600 $38,400 * * $39,720 $44,848 $34,995 $38,480 $41,309 $33,500 $46,536 $39,720 $42,000 * *

90th percentile $46,000 * $40,000 $46,000 $44,800 $44,848 $54,400 $40,636 * $46,536 $46,536 $43,000 $54,400 $40,000 * $38,480 $44,800 $44,848 $46,000 * $71,429 $44,800 $44,848 * * $41,309 $48,000 $49,375 $71,429 $41,309 $44,848 $39,962 * * $49,375 $46,000 $40,000 $44,848 $43,000 $46,536 $44,700 * * $48,000 $49,375 $36,098 $43,000 $42,000 $36,296 $48,000 $46,000 $44,700 * *

ÂŠ2009 Credit Union National Association

T-49

2009-2010 Small Credit Union Staff Salary Survey Table 9-2 Member Services VP Incentives and Bonuses Where Offered

N Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 2 3 4 5 7-10 11 or more None 1-2 3-4 5-6 7-8 9-10 Less than $1M $1M-$2M $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M 1-499 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2

8 0 1 0 0 2 1 4 1 1 1 1 1 1 1 1 0 0 1 1 1 3 2 0 0 2 3 2 1 0 0 1 0 1 2 2 2 0 0 1 2 0 2 2 1 5 3 0

Average incentive $1,170 * * * * $563 * $1,554 * * * * * * * * * * * * * $935 $2,200 * * $571 $893 $2,200 * * * * * * $507 $1,089 $2,408 * * * $685 * $897 $2,500 * $634 $1,938 *

N 21 1 2 3 3 4 2 6 1 3 2 2 0 5 2 2 4 5 4 3 2 4 3 2 4 4 8 2 1 1 1 1 6 2 3 4 3 1 4 2 4 4 2 2 2 14 5 2

Average bonus $1,922 * $550 $2,333 $400 $5,700 $1,000 $1,024 * $7,896 $811 $1,054 * $1,477 $1,263 $1,403 $178 $1,369 $962 $7,500 $1,185 $709 $875 $545 $1,676 $293 $3,308 $750 * * * * $1,301 $1,467 $6,841 $817 $1,372 * $577 $3,708 $820 $5,874 $309 $867 $1,350 $1,053 $3,976 $978

N 25 1 3 3 3 5 3 7 2 4 2 2 1 5 3 2 4 5 5 3 2 7 3 2 4 6 10 2 1 1 1 2 6 2 4 6 3 1 4 2 5 4 4 3 2 17 6 2

Total variable pay $2,011 * $533 $2,333 $400 $4,785 $1,067 $1,673 $1,000 $6,254 $1,034 $1,514 * $2,459 $1,043 $1,558 $178 $1,369 $877 $7,667 $1,644 $805 $1,975 $545 $1,676 $380 $2,944 $2,950 * * * $550 $1,301 $1,735 $5,439 $893 $2,977 * $577 $3,974 $962 $5,874 $594 $1,900 $1,550 $1,067 $4,250 $978

ÂŠ2009 Credit Union National Association

T-50

2009-2010 Small Credit Union Staff Salary Survey Table 9-3 Member Services VP Total Cash Compensation

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

N 66 2 12 7 8 13 6 9 2 7 5 8 13 8 2 10 7 5 8 3 9 12 8 4 3 15 12 6 10 23 18 6 3 2 6 7 13 6 10 13 6 3 2 9 7 10 16 7 7 8 49 12 4 1

Average $35,491 $36,973 $32,044 $33,440 $32,710 $36,233 $36,758 $35,840 $40,000 $38,933 $38,457 $32,439 $39,927 $30,883 $34,150 $33,975 $35,115 $34,324 $37,382 $40,375 $37,406 $33,131 $36,826 $30,677 $34,269 $32,816 $39,019 $39,767 $38,020 $30,982 $36,688 $36,873 $43,876 $36,973 $33,365 $33,807 $30,272 $35,503 $36,891 $38,564 $36,597 $39,554 $29,731 $33,924 $38,427 $32,418 $35,229 $33,428 $35,785 $40,384 $34,175 $38,860 $38,265 *

25th percentile $29,320 * $27,307 $23,000 $26,854 $23,220 $24,900 $34,000 * $35,000 $35,000 $22,000 $30,000 $23,000 * $30,500 $29,500 $25,000 $32,712 * $27,040 $28,300 $30,300 * * $30,000 $34,000 $35,995 $27,575 $23,150 $34,000 $35,600 * * $27,575 $28,300 $22,000 $32,136 $25,000 $34,000 $35,600 * * $29,500 $27,575 $28,300 $23,220 $23,250 $32,000 $38,400 $25,945 $34,000 * *

Median $35,000 $36,973 $30,000 $35,995 $31,218 $33,356 $37,750 $36,700 $40,000 $38,400 $35,995 $27,040 $37,120 $32,000 $34,150 $36,296 $37,800 $34,000 $38,400 $39,720 $29,500 $32,136 $34,000 $34,035 $39,337 $34,500 $38,480 $39,720 $33,480 $30,500 $35,000 $36,296 $44,700 $36,973 $31,490 $32,000 $29,320 $34,035 $31,300 $38,000 $38,400 $36,296 $33,480 $32,136 $37,964 $32,712 $34,035 $38,000 $34,000 $41,600 $34,000 $36,296 $41,464 *

75th percentile $40,000 * $38,609 $37,964 $39,669 $40,950 $42,500 $38,628 * $44,700 $39,337 $37,500 $48,000 $38,628 * $37,964 $40,950 $41,600 $44,700 * $37,964 $37,500 $40,000 * * $38,000 $44,700 $48,000 $44,800 $38,000 $40,950 $38,400 * * $39,720 $40,000 $37,120 $39,337 $41,262 $41,600 $38,628 * * $39,720 $47,648 $35,995 $38,480 $41,464 $35,600 $46,536 $39,720 $42,500 * *

90th percentile $47,648 * $40,000 $46,000 $44,800 $63,000 $54,400 $41,363 * $46,536 $46,536 $63,000 $54,400 $40,000 * $38,480 $44,800 $47,648 $46,000 * $71,429 $44,800 $63,000 * * $41,464 $48,000 $49,375 $71,429 $41,464 $47,648 $41,262 * * $49,375 $46,000 $40,000 $47,648 $54,400 $46,536 $44,700 * * $48,000 $49,375 $38,628 $63,000 $42,500 $36,296 $48,000 $46,536 $54,400 * *

ÂŠ2009 Credit Union National Association

T-51

2009-2010 Small Credit Union Staff Salary Survey Table 9-4 Member Services VP Salaries by Years in Position

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

N 61 2 8 7 8 13 6 8 2 7

2 or less $31,764 * $20,770 $22,000 $25,642 $29,621 $38,000 $33,365 * $38,300

3-5 $35,384 * $32,649 $34,500 * $25,504 $38,225 $36,098 * $43,212

6-10 $34,137 * $29,000 $34,020 $35,150 $34,026 $39,000 $36,731 * $33,148

11-15 $36,737 * $41,428 * $37,752 $36,810 $24,900 $33,000 * *

16 or more $57,501 * $39,720 * * $71,429 * * * *

11-15 $35,411 * $33,480 * $29,710 $34,505 $36,000 * $38,400

16 or more $40,479 * $36,474 $35,708 $41,379 $44,748 $42,000 $38,030 $41,600

Table 9-5 Member Services VP Salaries by Total Years of Experience

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $30M-$35M *Insufficient data.

N 51 2 8 5 7 12 5 6 6

2 or less $23,020 * * $22,000 $22,394 $25,000 * * *

3-5 $33,197 * $21,000 * * $22,000 $46,200 $30,575 $44,700

6-10 $32,317 * $29,020 $39,332 * $33,110 $22,050 $32,250 $33,765

Table 9-6 Member Services VP Education

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 54 2 7 6 8 10 6 8 2 5

ÂŠ2009 Credit Union National Association

High school 51% 100% 29% 33% 63% 60% 33% 38% 0% 100%

Some college 24% 0% 43% 17% 0% 30% 17% 50% 50% 0%

T-52

College degree 21% 0% 29% 33% 38% 0% 50% 25% 0% 0%

Some graduate school 4% 0% 0% 17% 0% 10% 0% 0% 0% 0%

Graduate degree or higher 2% 0% 0% 0% 0% 0% 0% 0% 50% 0%

2009-2010 Small Credit Union Staff Salary Survey Table 9-7 Member Services VP Salaries by Level of Education

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 55 2 7 6 8 10 6 9 2 5

High school $34,813 $36,960 $24,170 $29,210 $34,225 $40,655 $30,450 $30,663 * $37,519

Some college $36,332 * $35,958 $34,995 * $36,000 $54,400 $34,881 * *

College degree $35,215 * $36,600 $39,000 $29,786 * $34,017 $38,981 * *

Some graduate school $28,854 * * $23,000 * $34,035 * * *

*Insufficient data.

Table 9-8 Member Service VP Salary Range Averages N Overall By credit union asset size

$7.5M-$10M $10M-$15M $20M-$25M $30M-$35M

7 1 1 2 3

Minimum $26,675 * * $26,618 $29,413

Midpoint $32,994 * * $33,486 $36,280

Maximum $39,312 * * $40,354 $43,147

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-53

Graduate degree or higher $48,000 * * * * * * * * *

2009-2010 Small Credit Union Staff Salary Survey

! #

" %

" "

"! !

" %

'! (

# " %# ""

% "

! !

" #

" $

" #

" %

/! 0 "

! 2 3!

# "

" !

5 #

% #

! &6!

! &&!

&'!

# + ""

ÂŠ2009 Credit Union National Association

"" +

T-54

! "

2009-2010 Small Credit Union Staff Salary Survey Table 10-1 Teller Manager/Supervisor Salaries

Overall By credit union asset size

N 135 1 10 11 13 33 25 22 10 10 12 12 31 21 11 11 12 14 11 4 9 16 16 14 6 47 23 6 23 43 45 15 3 4 10 15 25 22 31 19 9 5 12 24 37 27 14 16 99 26 8 2

25th percentile $25,589 * $20,000 $23,714 $24,000 $22,000 $29,151 $28,000 $30,000 $29,000 $29,000 $25,000 $25,589 $26,000 $24,000 $24,280 $26,780 $22,000 $33,333 * $24,500 $24,000 $24,000 $24,352 $21,000 $26,780 $28,000 $21,000 $20,800 $24,400 $28,200 $27,872 * * $20,800 $26,000 $25,000 $22,000 $26,950 $28,000 $29,000 $24,500 $22,000 $20,000 $27,040 $26,950 $28,000 $27,872 $24,400 $27,040 $28,000 *

Average $31,350 * $26,007 $29,763 $27,954 $30,558 $34,841 $30,309 $37,260 $32,569 $36,082 $30,931 $32,155 $29,613 $26,464 $29,360 $30,162 $30,142 $36,300 $29,746 $35,117 $30,310 $32,959 $30,393 $35,556 $30,577 $31,133 $31,309 $31,213 $29,781 $32,032 $33,411 $32,113 $25,054 $27,269 $30,580 $34,900 $27,300 $32,051 $33,926 $31,450 $28,226 $30,253 $30,548 $30,378 $32,220 $37,243 $29,988 $31,362 $31,480 $29,788 $36,953

Median $30,000 * $21,000 $28,700 $29,189 $27,366 $32,136 $30,000 $33,800 $31,295 $30,303 $28,000 $31,673 $28,392 $24,710 $26,950 $30,000 $30,000 $36,500 $31,200 $32,171 $30,303 $28,392 $30,000 $31,200 $29,000 $30,000 $33,333 $28,392 $28,700 $30,000 $35,000 $32,000 $19,000 $28,700 $30,643 $35,000 $27,040 $31,200 $32,000 $30,000 $30,303 $30,643 $28,392 $29,000 $32,136 $36,000 $31,000 $30,000 $29,120 $30,000 $30,000

75th percentile $35,000 * $30,752 $33,333 $35,000 $35,000 $39,000 $32,000 $39,300 $35,887 $38,043 $36,225 $36,774 $31,590 $30,000 $35,000 $32,000 $35,556 $38,376 * $35,000 $35,000 $42,000 $31,590 $34,840 $35,280 $33,800 $35,000 $35,000 $32,364 $35,556 $36,774 * * $32,171 $35,000 $42,424 $30,000 $36,225 $38,100 $33,800 $31,200 $41,625 $38,000 $31,200 $37,327 $45,290 $32,000 $35,123 $35,800 $32,000 *

90th percentile $42,424 * $41,625 $35,000 $35,000 $45,157 $48,900 $37,327 $44,525 $38,376 $55,126 $45,714 $41,625 $45,905 $33,800 $42,000 $35,000 $42,000 $45,290 * $72,000 $43,133 $52,000 $41,000 $68,571 $39,300 $36,774 $41,625 $48,900 $42,000 $42,000 $45,905 * * $35,000 $38,043 $48,900 $35,556 $42,000 $45,905 $36,000 $32,364 $42,424 $43,133 $39,000 $41,000 $52,000 $33,800 $42,424 $45,157 $36,000 *

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit New England union Middle Atlantic region** East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific By number 1 of full-time 2 employees 3 4 5 6 7-10 11 or more By number None of services 1-2 offered*** 3-4 5-6 7-8 9-10 By amount $1M-$2M of loans $2M-$3M outstanding $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 500-999 of members 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 3 or more *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-55

2009-2010 Small Credit Union Staff Salary Survey Table 10-2 Teller Manager/Supervisor Incentives and Bonuses Where Offered

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 1 2 3 4 5 6 7-10 11 or more 1-2 3-4 5-6 7-8 9-10 $1M-$2M $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

N 10 0 2 0 4 2 1 1 0 1 1 1 0 2 1 3 1 0 1 0 2 1 0 0 4 2 0 6 3 1 0 0 1 1 1 3 2 1 1 1 2 0 1 4 1 1 6 2 1 1

Average incentive $949 * $1,400 * $572 $1,800 * * * * * * * $1,012 * $881 * * * * $1,012 * * * $915 $756 * $1,339 $515 * * * * * * $676 $1,556 * * * $1,204 * * $1,413 * * $1,258 $496 * *

N 57 3 3 7 14 9 11 5 5 1 4 11 12 4 7 7 7 4 2 5 4 5 7 3 20 11 8 19 22 7 1 1 3 4 9 10 18 8 4 1 5 7 18 12 6 8 43 9 5 0

Average bonus $693 $458 $1,067 $525 $720 $737 $689 $644 $740 * $826 $559 $532 $355 $523 $546 $1,111 $1,503 $812 $825 $470 $1,202 $590 $1,089 $547 $735 $494 $764 $646 $854 * * $819 $289 $922 $680 $681 $572 $788 * $879 $720 $667 $778 $550 $503 $725 $720 $392 *

N 62 3 4 7 15 11 11 6 5 2 4 11 12 6 7 9 7 4 2 5 6 5 7 3 22 12 8 23 23 7 1 1 3 5 9 12 19 8 5 2 5 7 18 16 6 8 46 10 5 1

Total variable pay $801 $458 $1,500 $525 $854 $930 $735 $703 $740 $1,347 $1,280 $587 $532 $573 $652 $717 $1,178 $1,503 $1,873 $825 $653 $1,308 $590 $1,089 $689 $797 $494 $965 $704 $927 * * $1,438 $396 $978 $783 $803 $633 $829 $1,400 $1,389 $720 $686 $931 $679 $562 $835 $792 $492 *

ÂŠ2009 Credit Union National Association

T-56

2009-2010 Small Credit Union Staff Salary Survey Table 10-3 Teller Manager/Supervisor Total Cash Compensation

Overall By credit union asset size

N 135 1 10 11 13 33 25 22 10 10 12 12 31 21 11 11 12 14 11 4 9 16 16 14 6 47 23 6 23 43 45 15 3 4 10 15 25 22 31 19 9 5 12 24 37 27 14 16 99 26 8 2

25th percentile $25,589 * $20,000 $24,880 $24,000 $22,260 $29,200 $28,000 $31,000 $29,000 $29,000 $25,376 $25,589 $26,250 $24,352 $24,480 $27,280 $22,520 $33,333 * $24,880 $24,480 $24,000 $24,678 $21,000 $27,000 $28,050 $21,000 $21,800 $24,765 $28,580 $27,972 * * $21,000 $26,000 $25,500 $22,520 $27,350 $28,050 $29,000 $24,880 $22,000 $20,000 $27,280 $27,350 $28,500 $27,972 $24,860 $27,350 $28,050 *

Average $31,700 * $26,122 $30,308 $28,234 $30,938 $35,251 $30,632 $37,643 $32,877 $36,267 $31,328 $32,374 $29,916 $26,767 $29,734 $30,706 $30,606 $36,900 $30,712 $35,578 $30,566 $33,318 $30,703 $36,062 $30,875 $31,507 $31,309 $31,381 $30,286 $32,361 $33,827 $32,273 $25,204 $27,676 $30,704 $35,247 $27,711 $32,529 $34,182 $31,774 $28,828 $30,839 $30,722 $30,701 $32,734 $37,527 $30,247 $31,735 $31,767 $30,044 $37,518

Median $30,189 * $21,000 $28,700 $30,189 $27,366 $33,200 $30,000 $33,800 $31,945 $30,303 $28,000 $31,673 $28,592 $25,200 $27,040 $30,572 $30,000 $38,000 $31,200 $32,571 $30,650 $28,592 $30,000 $33,200 $29,200 $30,572 $33,333 $28,592 $29,120 $30,572 $36,774 $32,000 $19,600 $28,700 $30,643 $35,000 $27,040 $31,890 $32,000 $30,000 $30,303 $30,643 $28,592 $29,151 $32,136 $36,750 $31,673 $30,189 $29,200 $30,000 $31,000

75th percentile $35,800 * $30,752 $33,333 $35,000 $35,000 $39,000 $33,000 $39,970 $36,987 $38,043 $37,025 $36,774 $32,136 $30,000 $35,000 $33,000 $35,556 $39,970 * $35,500 $35,000 $44,300 $31,890 $35,971 $35,800 $33,800 $35,000 $35,000 $33,600 $35,800 $38,000 * * $32,571 $35,000 $45,000 $30,000 $37,680 $39,000 $33,800 $31,200 $41,625 $38,000 $31,890 $38,000 $45,290 $32,000 $35,873 $37,025 $32,136 *

90th percentile $44,300 * $41,625 $35,000 $35,500 $45,224 $48,900 $38,000 $44,775 $38,376 $55,126 $48,714 $41,625 $45,905 $33,800 $42,500 $35,000 $44,300 $45,290 * $72,000 $43,833 $52,000 $41,500 $68,571 $39,300 $37,200 $41,625 $48,900 $44,300 $42,500 $45,905 * * $35,000 $38,043 $48,900 $35,556 $42,500 $45,905 $36,774 $33,164 $45,224 $44,300 $39,000 $41,500 $52,000 $33,800 $44,300 $45,157 $36,750 *

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit New England union Middle Atlantic region** East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific By number 1 of full-time 2 employees 3 4 5 6 7-10 11 or more By number None of services 1-2 offered*** 3-4 5-6 7-8 9-10 By amount $1M-$2M of loans $2M-$3M outstanding $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 500-999 of members 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 3 or more *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-57

2009-2010 Small Credit Union Staff Salary Survey Table 10-4 Teller Manager/Supervisor Salaries by Years in Position

Overall By credit union asset size

N 119 1 10 7 12 28 22 22 8 9

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

2 or less $29,383 * $22,414 * $25,512 $26,213 $31,327 $29,678 $33,650 $32,273

3-5 $29,975 * $27,355 $28,238 $23,924 $28,058 $39,536 $28,725 $34,700 $34,543

6-10 $34,468 * * $22,880 $27,322 $36,564 $38,700 $35,297 $32,000 $35,000

11-15 $30,437 * $25,783 $30,532 $38,000 $31,868 $32,630 $22,000 $36,043 $29,000

16 or more $32,311 * * $45,714 $35,000 $29,114 $36,000 $28,000 * *

*Insufficient data.

Table 10-5 Teller Manager/Supervisor Salaries by Total Years of Experience

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data.

N 83 1 8 7 10 20 13 17 4 3

2 or less $21,530 * $15,086 * $18,700 $19,800 * * * *

3-5 $30,204 * $30,976 $24,857 $27,459 $26,435 $39,068 $30,768 $39,300 *

6-10 $31,646 * $21,000 $22,880 $21,709 $31,505 $37,185 $31,887 $38,100 *

11-15 $30,096 * $20,000 $28,700 $28,938 $34,373 $32,025 $29,024 $32,000 *

16 or more $35,605 * $31,067 $37,693 $36,500 $34,468 $47,000 $33,890 * *

Table 10-6 Teller Manager/Supervisor Education

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 108 1 9 8 10 25 21 18 8 8

ÂŠ2009 Credit Union National Association

High school 54% 100% 44% 50% 80% 56% 52% 44% 88% 25%

T-58

Some college 39% 0% 44% 50% 10% 40% 29% 44% 25% 75%

College degree 6% 0% 11% 0% 10% 4% 19% 0% 0% 0%

Some graduate school 1% 0% 0% 0% 0% 0% 0% 6% 0% 0%

Graduate degree or higher 1% 0% 0% 0% 0% 0% 0% 6% 0% 0%

2009-2010 Small Credit Union Staff Salary Survey Table 10-7 Teller Manager/Supervisor Salaries by Level of Education

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 107 1 9 7 10 24 21 18 9 8

High school $31,203 * $24,555 $29,900 $26,366 $31,994 $32,551 $30,322 $34,991 $35,887

Some college $32,557 * $31,032 $31,168 $24,000 $32,654 $36,848 $32,810 $30,520 $32,280

College degree $32,185 * $29,743 * $38,000 $20,800 $34,498 * * *

Some graduate school $30,000 * * * * * * $30,000 * *

*Insufficient data.

Table 10-8 Teller Manager/Supervisor Salary Ranges N Minimum Midpoint Maximum 20 $26,407 $31,156 $35,905 $7.5M-$10M 3 $22,420 $26,217 $30,013 $10M-$15M 2 $24,335 $29,340 $34,345 $15M-$20M 4 $24,663 $28,017 $31,372 $20M-$25M 5 $27,767 $32,627 $37,488 $25M-$30M 3 $28,192 $34,241 $40,289 $30M-$35M 3 $28,227 $33,446 $38,665 NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position. Overall By credit union asset size

ÂŠ2009 Credit Union National Association

T-59

Graduate degree or higher $29,120 * * * * * * $29,120 * *

2009-2010 Small Credit Union Staff Salary Survey

! !" !!

! )

! +

! !

& ! # ."

! !

/" 0

! !

! !) !

! ! !

& !

) % '+ ! !

! !

' !

)

+ "

) !

! -

' + % $

" "(

& ! #

! !

% '

)

! ! ! # !

! !

! #+ !

! ! #!

! ! !

! )%

! ,"

! & !

! ! ! 5 ! !" 6 % ) !

' "

) !

! !

! !" !

)

" 8"

! + # ) ! ) #"

+% +

*9" :

**"

! ! !

*," &

)! "

*." : ! #; !

)

! # !

)

) !

! )

) !

ÂŠ2009 Credit Union National Association

! !

# #+ !

5 !!

;

% ' !

% '!

! ! !

T-60

! #"

' "

)

!#!

! ) !

% ' "

2009-2010 Small Credit Union Staff Salary Survey Table 11-1 Share Draft Manager/Supervisor Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain 4 5 6 7-10 11 or more 1-2 3-4 5-6 7-8 9-10 $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2

N 21 1 6 8 3 2 1 1 2 7 3 3 1 1 3 3 2 4 11 1 3 9 7 1 1 2 1 5 9 3 1 3 8 7 1 2 17 1 3

Average $28,613 * $27,029 $30,324 $27,835 $30,688 * * $25,873 $28,005 $30,803 $31,519 * * $25,035 $32,132 $36,076 $26,075 $27,859 * $31,509 $26,957 $30,199 * * $32,795 * $26,621 $28,582 $30,400 * $31,217 $29,996 $25,270 * $31,921 $28,593 * $26,666

25th percentile $23,920 * $22,620 $26,680 * * * * * $22,620 * * * * * * * * $24,500 * * $22,620 $24,960 * * * * $22,620 $24,500 * * * $28,000 $22,620 * * $23,920 * *

Median $28,400 * $22,750 $30,125 $29,714 $30,688 * * $27,600 $30,000 $29,714 $35,000 * * $24,500 $31,000 $37,039 $22,620 $28,000 * $30,250 $28,000 $27,789 * * $37,039 * $22,620 $28,400 $29,870 * $30,250 $31,000 $23,920 * $27,600 $28,400 * $28,000

75th percentile $31,478 * $32,975 $33,239 * * * * * $31,000 * * * * * * * * $30,000 * * $31,000 $37,039 * * * * $31,478 $31,000 * * * $34,950 $27,789 * * $31,000 * *

90th percentile $35,000 * $37,039 $38,000 * * * * * $33,586 * * * * * * * * $33,586 * * $31,478 $38,000 * * * * $34,950 $38,000 * * * $37,039 $29,714 * * $35,000 * *

ÂŠ2009 Credit Union National Association

T-61

2009-2010 Small Credit Union Staff Salary Survey Table 11-2 Share Draft Manager/Supervisor Incentives and Bonuses Where Offered

N Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered*** By amount of loans outstanding

By number of members

By number of branch offices

$10M-$15M $15M-$20M $20M-$25M $25M-$30M East North Central South Atlantic West South Central Mountain 4 5 6 7-10 11 or more 3-4 5-6 7-8 $3M-$5M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 None 1 2

1 0 0 0 1 1 0 0 0 0 0 0 0 1 0 1 0 0 0 0 0 1 0 0 1 0 1 0 0

Average incentive * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

N 9 4 3 1 1 3 2 1 3 1 1 1 6 0 6 2 1 1 2 5 1 0 1 6 1 1 7 1 1

Average bonus $434 $263 $533 * * $490 $351 * $407 * * * $459 * $377 $562 * * $315 $478 * * * $367 * * $425 * *

N 10 4 3 1 2 4 2 1 3 1 1 1 6 1 6 3 1 1 2 5 1 1 1 6 2 1 8 1 1

Total variable pay $522 $263 $533 * $965 $685 $351 * $407 * * * $459 * $377 $785 * * $315 $478 * * * $367 $801 * $538 * *

ÂŠ2009 Credit Union National Association

T-62

2009-2010 Small Credit Union Staff Salary Survey Table 11-3 Share Draft Manager/Supervisor Total Cash Compensation

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain 4 5 6 7-10 11 or more 1-2 3-4 5-6 7-8 9-10 $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2

N 21 1 6 8 3 2 1 1 2 7 3 3 1 1 3 3 2 4 11 1 3 9 7 1 1 2 1 5 9 3 1 3 8 7 1 2 17 1 3

Average $28,843 * $27,160 $30,524 $28,001 $31,652 * * $25,873 $28,327 $30,803 $31,761 * * $25,442 $32,201 $36,269 $26,166 $28,109 * $31,509 $27,164 $30,548 * * $32,990 * $26,707 $28,853 $30,571 * $31,417 $30,275 $25,459 * $31,921 $28,818 * $26,720

25th percentile $23,920 * $22,620 $27,000 * * * * * $22,620 * * * * * * * * $24,960 * * $22,620 $24,960 * * * * $22,620 $24,960 * * * $28,000 $22,620 * * $23,920 * *

Median $29,000 * $22,933 $30,125 $29,714 $31,653 * * $27,600 $30,000 $29,714 $35,000 * * $25,000 $31,200 $37,405 $22,620 $28,000 * $30,250 $28,000 $28,989 * * $37,405 * $22,650 $29,000 $30,370 * $30,250 $31,200 $23,920 * $27,600 $29,000 * $28,000

75th percentile $31,978 * $33,075 $33,489 * * * * * $31,200 * * * * * * * * $30,370 * * $31,200 $37,405 * * * * $31,978 $31,200 * * * $34,950 $28,989 * * $31,200 * *

90th percentile $35,000 * $37,405 $38,000 * * * * * $34,316 * * * * * * * * $34,316 * * $31,978 $38,000 * * * * $34,950 $38,000 * * * $37,405 $29,714 * * $35,000 * *

Table 11-4 Share Draft Manager/Supervisor Salaries by Years in Position

Overall By credit union asset size

$5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M

N 18 1 6 7 2 2

2 or less $22,880 * $22,880 * * *

3-5 $28,707 * $29,769 $30,300 * *

*Insufficient data.

ÂŠ2009 Credit Union National Association

T-63

6-10 $27,741 * $24,715 $32,159 * *

11-15 $31,508 * $34,950 $24,960 * *

16 or more $29,870 * * * * *

2009-2010 Small Credit Union Staff Salary Survey Table 11-5 Share Draft Manager/Supervisor Salaries by Total Years of Experience

Overall By credit union asset size

N 14 1 4 5 2 2

$5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M

3-5 $27,772 * * $38,000 * *

6-10 $33,012 * * $33,239 * *

11-15 $30,168 * * $27,480 * *

16 or more $32,273 * * * * *

*Insufficient data.

Table 11-6 Share Draft Manager/Supervisor Education

Overall By credit union asset size

High school 40% 0% 33% 43% 100% 0%

N 15 1 3 7 2 2

$5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M

Some college 61% 100% 100% 43% 0% 100%

College degree 13% 0% 33% 14% 0% 0%

Some graduate school 0% 0% 0% 0% 0% 0%

Graduate degree or higher 0% 0% 0% 0% 0% 0%

Table 11-7 Share Draft Manager/Supervisor Salaries by Level of Education

Overall By credit union asset size

$5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M

N 17 1 5 7 2 2

High school $26,091 * $22,620 $29,300 $26,895 *

Some college $28,743 * $26,762 $30,987 * $30,688

College degree $24,657 * $22,620 $31,478 * *

Some graduate school * * * * * *

Graduate degree or higher * * * * * *

*Insufficient data.

Table 11-8 Share Draft Manager/Supervisor Salary Range Averages N Overall By credit union asset size

$10M-$15M $15M-$20M $25M-$30M $30M-$35M

Minimum $22,281 $20,676 * * *

5 2 1 1 1

Midpoint $28,463 $28,549 * * *

Maximum $34,644 $36,423 * * *

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-64

2009-2010 Small Credit Union Staff Salary Survey

TITLE: Share Draft Manager REPORTS TO: Executive Vice President or Assistant Manager or Chief Operations Officer Purpose Supervises the Share Draft Services Department, which provides technical and administrative support for share draft services to members of the credit union. Provides information to members and potential members regarding share drafts and other credit union services. Duties and Responsibilities 1. Hire, train, and supervise staff in the Share Draft Services Department. 2. Develop, apply, and evaluate policies and procedures for the department. 3. Develop, analyze, and complete monthly department reports. 4. Prepare, implement, and supervise the budget for the department that is consistent with the overall strategy of the credit union. 5. Ensure compliance with share draft rules and regulations. 6. Facilitate communication regarding share draft accounts and transactions, including reconciliation of member statements.

ÂŠ2009 Credit Union National Association

T-65

2009-2010 Small Credit Union Staff Salary Survey Table 12-1 Accounting Manager/Supervisor Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 3 4 6 7-10 11 or more 1-2 3-4 5-6 7-8 9-10 $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

N 26 1 3 6 7 4 5 2 2 2 2 2 6 6 4 1 1 4 7 13 1 11 6 7 1 1 1 5 7 7 5 1 7 8 3 7 13 10 1 2

Average $39,558 * $36,802 $38,876 $36,705 $39,450 $44,999 $49,947 $40,668 $47,135 $48,328 $38,650 $37,272 $36,328 $34,458 * * $43,573 $41,368 $38,047 * $38,390 $41,573 $40,278 * * * $42,509 $37,327 $37,688 $43,216 * $42,570 $36,463 $40,289 $40,497 $40,365 $38,290 * $42,988

25th percentile $34,200 * * $33,280 $33,000 * $35,900 * * * * * $32,760 $33,280 * * * * $34,274 $33,280 * $32,760 $33,280 $34,200 * * * $39,853 $32,760 $34,274 $33,000 * $37,440 $32,000 * $35,900 $34,200 $36,000 * *

Median $39,349 * $37,440 $36,607 $36,774 $42,401 $39,894 $49,947 $39,962 $54,000 $55,000 $37,440 $39,349 $36,000 $34,200 * * $40,000 $39,349 $36,000 * $36,774 $39,349 $39,962 * * * $39,962 $38,940 $36,774 $35,900 * $39,894 $33,000 $42,201 $38,940 $39,853 $37,440 * $55,000

75th percentile $41,455 * * $40,000 $39,853 * $55,000 * * * * * $42,600 $36,774 * * * * $43,000 $42,201 * $41,455 $40,000 $43,000 * * * $43,000 $41,455 $39,894 $55,000 * $41,455 $39,853 * $42,600 $41,455 $40,000 * *

90th percentile $54,000 * * $31,512 $39,962 * $60,000 * * * * * $43,000 $42,201 * * * * $60,000 $42,600 * $55,000 $60,000 $54,000 * * * $54,000 $42,201 $42,600 $60,000 * $60,000 $54,000 * $55,000 $54,000 $42,600 * *

ÂŠ2009 Credit Union National Association

T-66

2009-2010 Small Credit Union Staff Salary Survey Table 12-2 Accounting Manager/Supervisor Incentives and Bonuses Where Offered

N Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 4 6 7-10 11 or more 1-2 3-4 5-6 7-8 9-10 $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 3 or more

3 0 0 0 1 2 0 1 0 0 0 2 0 0 0 0 0 3 0 2 0 1 0 0 0 1 0 1 1 0 0 1 0 2 1 1 1

Average incentive $522 * * * * $580 * * * * * $580 * * * * * $522 * $580 * * * * * * * * * * * * * $277 * * *

N 12 1 1 4 2 2 2 1 2 1 1 2 3 2 1 2 4 5 1 3 2 5 1 1 1 3 4 1 2 1 1 4 3 3 6 5 1

Average bonus $1,117 * * $816 $850 $1,050 $2,450 * $706 * * $1,649 $977 $516 * $706 $1,109 $1,410 * $1,748 $275 $960 * * * $1,185 $483 * $2,450 * * $637 $1,234 $1,975 $1,107 $627 *

N 14 1 1 4 2 4 2 1 2 1 1 4 3 2 1 2 4 7 1 5 2 5 1 1 1 3 4 2 3 1 1 5 3 4 6 6 2

Total variable pay $1,062 * * $816 $1,050 $815 $2,450 * $706 * * $1,082 $977 $516 * $706 $1,109 $1,224 * $1,252 $275 $1,042 * * * $1,325 $483 $835 $1,992 * * $723 $1,234 $1,627 $1,175 $534 $2,039

ÂŠ2009 Credit Union National Association

T-67

2009-2010 Small Credit Union Staff Salary Survey Table 12-3 Accounting Manager/Supervisor Total Cash Compensation

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

N 26 1 3 6 7 4 5 2 2 2 2 2 6 6 4 1 1 4 7 13 1 11 6 7 1 1 1 5 7 7 5 1 7 8 3 7 13 10 1 2

Average $40,121 * $36,869 $39,420 $37,005 $40,265 $45,979 $49,947 $41,353 $47,840 $50,081 $38,768 $38,014 $36,815 $34,701 * * $43,893 $41,966 $38,734 * $38,969 $41,653 $41,004 * * * $43,305 $37,613 $37,906 $44,427 * $42,600 $36,906 $41,523 $41,465 $40,897 $38,604 * $45,027

25th percentile $34,200 * * $33,580 $33,000 * $37,800 * * * * * $32,760 $33,580 * * * * $35,987 $33,580 * $32,760 $33,580 $34,200 * * * $39,853 $32,800 $35,987 $33,000 * $37,440 $32,760 * $36,000 $34,200 $36,000 * *

Median $39,349 * $37,440 $37,464 $36,774 $42,731 $39,894 $49,947 $41,262 $55,000 $58,000 $37,440 $39,349 $36,774 $34,200 * * $40,400 $39,349 $37,440 * $36,774 $39,349 $41,262 * * * $41,262 $38,940 $36,774 $37,800 * $39,894 $33,000 $42,701 $38,940 $39,853 $37,440 * $58,000

75th percentile $41,455 * * $40,250 $39,853 * $58,000 * * * * * $42,760 $37,800 * * * * $44,600 $42,701 * $41,455 $40,250 $44,600 * * * $44,600 $41,455 $39,894 $58,000 * $41,455 $39,853 * $42,760 $41,455 $40,400 * *

90th percentile $55,000 * * $55,000 $41,262 * $60,000 * * * * * $44,600 $42,701 * * * * $60,000 $42,760 * $58,000 $60,000 $55,000 * * * $55,000 $42,701 $42,760 $60,000 * $60,000 $55,000 * $58,000 $55,000 $42,760 * *

Table 12-4 Accounting Manager/Supervisor Salaries by Years in Position

Overall By credit union asset size

$7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 20 1 3 5 6 3 2

2 or less $36,504 * * $54,000 $34,951 * *

3-5 $33,986 * $31,512 $33,280 $36,774 * *

*Insufficient data.

ÂŠ2009 Credit Union National Association

T-68

6-10 $39,373 * * $37,738 $39,655 * *

11-15 $39,209 * * * * * *

16 or more $39,448 * $39,448 * * * *

2009-2010 Small Credit Union Staff Salary Survey Table 12-5 Accounting Manager/Supervisor Salaries by Total Years of Experience

Overall By credit union asset size

N 12 1 2 1 4 2 2

$7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

2 or less $32,500 * * * $32,500 * *

3-5 $39,853 * * * $39,853 * *

6-10 $37,480 * * * * * *

11-15 $36,903 * * * $39,962 * *

16 or more $42,198 * * * * * *

*Insufficient data.

Table 12-6 Accounting Manager/Supervisor Education

Overall By credit union asset size

$10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

High school 34% 33% 20% 33% 50% 33%

N 21 3 5 6 4 3

Some college 43% 33% 40% 50% 25% 67%

College degree 22% 33% 40% 17% 25% 0%

Some graduate school 0% 0% 0% 0% 0% 0%

Graduate degree or higher 0% 0% 0% 0% 0% 0%

Table 12-7 Accounting Manager/Supervisor Salaries by Level of Education

Overall By credit union asset size

$10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 20 3 5 6 3 3

High school $37,855 * $54,000 $35,927 * *

Some college $40,462 * $33,777 $38,695 * *

College degree $37,199 * $39,470 $33,000 * *

Some graduate school * * * * * *

Graduate degree or higher * * * * * *

*Insufficient data.

Table 12-8 Accounting Manager/Supervisor Salary Range Averages N Overall By credit union asset size

$10M-$15M $20M-$25M

Minimum $30,718 * $32,324

3 1 2

Midpoint $37,652 * $38,970

Maximum $44,586 * $45,616

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-69

2009-2010 Small Credit Union Staff Salary Survey

TITLE: Accounting Manager/Supervisor REPORTS TO: Accounting VP or Chief Financial Officer Purpose Develop, manage, and maintain reliable accounting information and reporting on income, expenses, assets, liabilities, and capital for management planning and decision making and for fulfillment of financial reporting requirements. Reconcile GL and bank accounts. Manage the activities of the accounting department and staff. Ensure that reports, accounts, systems, policies and practices adhere to generally accepted accounting principles (GAAP). Duties and Responsibilities 1. Manage accounting functions to include AP, AR, budgets, cash flow, cost management, credit and collections, financial analysis, financial reporting and recordkeeping, GL, investments, payroll, and taxes. 2. Implement policies and procedures for the accounting department and insure that policies and procedures reflect current regulations, and are communicated to and implemented by subordinates. 3. Reconcile revenue reports, unbilled variances, special projects, payroll and timesheet reports, and claims disbursements. Prepare daily balance sheet (loan and share) analysis. Prepare daily cash position analysis. 4. Responsible for general ledger reconciliation, analysis of financial accounts, and preparation of journal entries. Provide end-of-month close and produce monthly financial statements. Prepare or assist with incurred cost and provisional rate reports as necessary. 5. Ensure that all activities of the department are in accordance with GAAP and that the accounting records are maintained accurately and in compliance with laws and regulations. 6. Maintain a highly motivated, well-trained staff, evaluating the performance of the staff on a regular basis. Resolve employee questions or conflicts. 7. Develop and implement processes to streamline credit union accounting procedures. 8. Develop and maintain complex computer-based analyses and reports of credit union accounting records on a regular basis. 9. Provide regular reports to management of all online accounting activities for the credit unionâ&#x20AC;&#x2122;s accounting/bookkeeping department. 10. Monitor fixed-asset management. 11. Conduct special accounting studies, analyses, and special projects as requested by management.

ÂŠ2009 Credit Union National Association

T-70

2009-2010 Small Credit Union Staff Salary Survey Table 13-1 Head Teller Salaries

Overall By credit union asset size

N 166 13 15 26 35 27 20 16 14 13 11 44 29 18 11 20 13 7 2 8 17 26 16 21 47 29 5 23 55 55 23 5 9 8 27 28 28 30 23 13 9 13 25 46 26 26 21 134 20 8 4

25th percentile $23,400 $22,286 $20,000 $22,000 $24,500 $25,026 $21,000 $28,550 $27,000 $29,000 $25,056 $23,243 $23,363 $23,395 $23,244 $21,430 $24,000 $23,700 * $19,620 $24,000 $22,880 $24,300 $24,000 $23,244 $25,056 $22,286 $21,000 $23,395 $23,700 $23,500 $27,733 $23,243 $22,113 $20,093 $23,500 $25,000 $23,500 $23,379 $25,000 $22,286 $22,857 $23,400 $23,244 $23,714 $24,000 $25,480 $23,254 $23,395 $25,000 *

Average $27,421 $24,346 $23,936 $26,121 $27,360 $29,406 $26,341 $31,367 $28,035 $32,999 $28,418 $27,074 $26,259 $26,732 $27,618 $26,353 $26,204 $27,571 $29,989 $23,959 $28,363 $25,928 $26,987 $29,804 $27,350 $27,474 $27,352 $27,342 $27,302 $27,082 $27,965 $29,704 $24,854 $25,723 $24,848 $27,560 $28,058 $28,951 $28,200 $27,556 $25,021 $25,624 $26,095 $27,081 $27,575 $28,690 $28,923 $27,309 $27,604 $29,202 $25,654

Median $27,040 $24,300 $24,000 $24,000 $27,813 $29,000 $25,000 $29,850 $27,040 $30,000 $27,383 $26,200 $25,804 $27,000 $27,040 $27,040 $25,000 $29,700 $29,989 $22,857 $28,485 $25,000 $26,104 $29,000 $26,052 $27,040 $29,517 $24,000 $27,000 $26,200 $27,040 $29,744 $24,960 $24,500 $23,714 $27,271 $28,500 $29,000 $27,040 $27,000 $23,700 $25,000 $25,000 $28,538 $27,733 $27,040 $29,102 $27,040 $26,052 $27,040 $27,000

75th percentile $30,118 $25,804 $25,771 $29,517 $30,000 $33,895 $30,615 $33,550 $30,118 $37,882 $33,280 $30,389 $30,000 $29,286 $32,143 $29,517 $27,271 $30,500 * $25,804 $32,775 $28,800 $30,000 $31,200 $30,615 $31,000 $32,000 $29,000 $30,000 $30,000 $31,000 $32,120 $30,000 $28,800 $28,800 $29,700 $31,000 $33,280 $30,615 $30,000 $25,804 $28,485 $27,639 $30,000 $30,659 $31,122 $32,000 $30,118 $31,200 $33,500 *

90th percentile $34,008 $28,808 $28,800 $34,000 $32,775 $37,882 $33,280 $36,150 $32,000 $38,700 $34,008 $33,514 $31,500 $32,000 $33,600 $32,000 $35,817 $31,500 * $32,000 $35,650 $34,000 $32,165 $38,500 $36,000 $32,914 $35,479 $35,650 $35,817 $32,165 $34,000 $33,500 $32,000 $35,479 $34,000 $34,300 $32,914 $36,150 $36,000 $32,000 $35,479 $30,000 $34,000 $32,775 $34,008 $36,150 $33,500 $34,000 $36,000 $34,757 *

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit New England union Middle Atlantic region** East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific By number 1 of full-time 2 employees 3 4 5 6 7-10 11 or more By number None of services 1-2 offered*** 3-4 5-6 7-8 9-10 By amount $1M-$2M of loans $2M-$3M outstanding $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 500-999 of members 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 3 or more *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-71

2009-2010 Small Credit Union Staff Salary Survey Table 13-2 Head Teller Incentives and Bonuses Where Offered

N 17 0 1 3 5 3 1 1 3

Overall By credit union asset size

Average incentive $976 * * $747 $305 $845 * * $1,940

N 62 3 4 10 13 12 8 6 6

Average bonus $707 $606 $983 $625 $610 $550 $1,070 $737 $624

N 73 3 5 10 17 15 9 6 8

Total variable pay $824 $606 $1,086 $849 $559 $609 $988 $870 $1,159

N 166 13 15 26 35 27 20 16 14

Total cash compensation $27,797 $24,486 $24,298 $26,447 $27,639 $29,732 $26,771 $31,693 $28,785

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data. NOTE: Incentives are limited to credit unions reporting incentive payments, bonuses are limited to credit unions reporting bonus payments, and total variable pay is limited to credit unions reporting incentive and/or bonus payments.

Table 13-3 Head Teller Salary Ranges

Overall By credit union asset size

N 24 1 2 3 5 6 4 3

Minimum $24,705 * $20,400 $22,331 $27,006 $24,066 $28,027 $23,833

Midpoint $29,982 * $22,670 $27,226 $32,375 $29,168 $35,159 $28,550

Maximum $35,260 * $24,940 $32,121 $37,743 $34,270 $42,291 $33,267

$2M-$5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-72

2009-2010 Small Credit Union Staff Salary Survey

! $ "

) $ $ "+ "

$ ",

" $ % ("

$ " !!

)

$ $ $ $%"

" !!

*8 +

$ , '

" "

$ !

"" "

*0 +

") ! % '

" " "

" " ""

" " !! )%" ' % $ ! " " " '

$ $

! " $ " , " $ " ) %"

$ &

)

! $

" "

" " % '

$ $

;

" $

"("

T-73

: $

!) "

)

$ $ "

! % !% '

ÂŠ2009 Credit Union National Association

! ")

! )

"" " !

$ "

") ! $ )

" "

$: $

$ "

! ,

! !

$ ""

)

" " $

) &"

) !" !

" $ & % '(

$%"

% $

$ !

") !

" $ $"

!! ,

%" $ %

" $ $ $ " $ $" $ " ) $

)

$ ("

" %" "

6 7

" $

" $ &

" .

5 $ $

)

+ " 4

" " !! $

1 2

$ $

# $ " !

$ $

% ' " $

' !

" "

)

$" )

" "

2009-2010 Small Credit Union Staff Salary Survey Table 14-1 Teller II/Sr. Salaries

Overall By credit union asset size

N 114 9 12 11 29 16 12 10 15 7 9 28 17 17 6 14 13 3 5 16 14 14 18 26 21 2 24 38 30 16 4 4 4 21 13 28 19 15 10 4 15 12 28 25 14 16 87 16 10 1

25th percentile $22,000 $19,200 $21,000 $25,000 $22,000 $21,800 $22,000 $24,000 $21,675 $25,000 $21,675 $23,546 $23,580 $22,000 $24,000 $18,720 $20,000 * $23,543 $21,991 $21,342 $22,373 $22,500 $21,675 $22,800 * $21,342 $24,000 $21,675 $23,800 * * * $20,904 $24,733 $22,000 $22,500 $21,675 $22,693 * $21,000 $20,353 $24,253 $22,000 $20,425 $22,000 $22,000 $25,000 $20,000 *

Average $25,597 $21,705 $28,317 $29,461 $24,471 $24,379 $24,799 $26,223 $25,547 $32,206 $23,242 $26,396 $24,534 $26,752 $26,695 $22,281 $24,635 $29,468 $24,767 $25,525 $29,406 $26,083 $25,335 $24,415 $25,050 $39,921 $26,362 $26,691 $24,271 $25,323 $22,868 $22,766 $20,212 $26,222 $28,461 $24,414 $25,564 $25,104 $25,266 $20,490 $25,424 $25,933 $27,223 $24,705 $25,185 $25,635 $25,644 $28,425 $22,643 *

Median $24,765 $21,400 $25,556 $33,000 $24,733 $24,500 $23,800 $26,714 $23,636 $27,880 $21,675 $26,000 $25,000 $25,000 $24,000 $21,342 $22,895 $26,728 $23,750 $23,816 $33,000 $27,040 $24,336 $23,800 $25,770 $37,000 $24,280 $26,728 $22,693 $25,770 $23,546 $23,646 $20,800 $23,588 $27,040 $23,800 $25,770 $24,000 $27,019 $18,286 $24,280 $22,373 $27,040 $24,000 $25,000 $23,580 $25,000 $27,429 $21,840 *

75th percentile $27,435 $23,750 $33,696 $33,000 $27,040 $25,770 $26,000 $27,435 $27,040 $40,000 $24,733 $27,435 $27,040 $30,000 $26,000 $27,000 $27,040 * $25,000 $27,106 $33,000 $27,352 $26,000 $26,728 $27,435 * $28,512 $27,800 $27,435 $27,019 * * * $28,512 $33,000 $26,000 $26,800 $27,429 $27,435 * $27,106 $26,000 $33,000 $27,000 $27,019 $27,800 $27,435 $30,000 $24,000 *

90th percentile $33,000 $26,843 $43,243 $33,000 $30,389 $27,040 $29,170 $27,800 $32,650 $43,243 $29,170 $33,000 $27,040 $41,000 $43,000 $27,800 $31,366 * $33,696 $36,232 $43,000 $31,366 $31,069 $30,389 $27,800 * $42,000 $33,000 $30,000 $32,650 * * * $43,222 $33,000 $30,389 $29,250 $27,800 $30,000 * $36,232 $43,243 $33,000 $27,435 $32,650 $30,000 $33,000 $43,000 $26,728 *

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit New England union Middle Atlantic region** East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific By number 2 of full-time 3 employees 4 5 6 7-10 11 or more By number None of services 1-2 offered*** 3-4 5-6 7-8 9-10 By amount $1M-$2M of loans $2M-$3M outstanding $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 500-999 of members 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 3 or more *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-74

2009-2010 Small Credit Union Staff Salary Survey Table 14-2 Teller II/Sr. Incentives and Bonuses Where Offered

N 13 0 0 0 4 2 2 3 2

Overall By credit union asset size

Average incentive $735 * * * $230 $300 $250 $1,209 $704

N 46 3 2 2 16 9 4 4 6

Average bonus $534 $634 $188 $96 $539 $635 $977 $403 $629

N 54 3 2 2 18 10 6 6 7

Total variable pay $673 $634 $188 $96 $542 $653 $641 $1,159 $785

N 114 9 12 11 29 16 12 10 15

Total cash compensation $25,946 $21,958 $28,344 $29,518 $24,791 $24,771 $25,132 $26,936 $25,894

Table 14-3 Teller II/Sr. Salary Ranges

Overall By credit union asset size

N 25 1 1 3 3 3 5 4 5

Minimum $21,012 * * $18,930 $21,663 $19,999 $21,472 $22,716 $21,008

Midpoint $25,304 * * $21,536 $25,860 $24,007 $26,021 $28,374 $25,025

Maximum $29,595 * * $24,143 $30,058 $28,014 $30,571 $34,032 $29,042

ÂŠ2009 Credit Union National Association

T-75

2009-2010 Small Credit Union Staff Salary Survey

! "

'! (

% !

# +

$ ! -

$ $

% !

.! /

% #

# -3 #

4! !

6! 5

! " !

'8! "

0 0

')!

+ %

% ! "

''! -

# #

# !

! &

% #

! '*!

',!

ÂŠ2009 Credit Union National Association

T-76

2009-2010 Small Credit Union Staff Salary Survey Table 15-1 Teller I Salaries

Overall By credit union asset size

N 203 14 19 25 44 33 27 25 16 13 18 37 29 30 18 21 26 11 1 7 20 29 25 21 61 39 6 28 78 60 25 6 1 3 14 30 34 37 39 31 14 1 12 18 30 50 33 27 32 149 39 11 4

25th percentile $19,240 $18,009 $18,500 $17,089 $19,424 $20,000 $17,000 $20,000 $20,800 $20,188 $19,406 $18,261 $19,675 $19,424 $20,000 $17,900 $18,000 $20,000 * $18,500 $18,651 $20,000 $20,000 $17,472 $19,389 $19,240 $17,089 $18,500 $19,156 $19,675 $18,500 $20,010 * * $18,651 $18,500 $18,300 $18,720 $18,261 $19,240 $20,800 * $18,009 $18,651 $18,188 $18,720 $19,240 $19,240 $19,406 $18,261 $19,429 $19,675 *

Average $21,598 $20,719 $20,984 $20,698 $21,831 $23,218 $19,993 $21,877 $22,706 $25,687 $21,839 $21,667 $21,230 $21,646 $21,450 $20,078 $20,085 $23,070 * $20,474 $22,058 $23,322 $22,994 $20,507 $22,102 $20,646 $21,530 $22,042 $21,973 $21,499 $20,733 $21,327 * $18,509 $23,257 $22,268 $21,215 $20,998 $20,943 $22,152 $22,216 * $20,740 $22,781 $20,762 $21,237 $22,353 $21,934 $21,278 $21,787 $21,442 $20,811 $21,412

Median $20,800 $20,571 $20,000 $19,000 $20,114 $21,216 $19,406 $21,112 $22,505 $27,000 $21,000 $20,010 $20,000 $22,000 $20,114 $21,000 $19,240 $22,000 * $19,429 $20,571 $21,000 $21,840 $19,000 $22,000 $20,114 $18,651 $20,661 $20,114 $21,216 $20,000 $22,505 * $20,571 $23,030 $20,000 $20,000 $20,000 $20,000 $21,800 $22,000 * $20,571 $20,600 $20,030 $20,114 $22,000 $21,475 $20,100 $20,800 $20,188 $20,010 $21,528

75th percentile $23,337 $23,030 $21,047 $25,463 $23,337 $27,000 $21,475 $22,000 $24,980 $30,000 $22,000 $24,668 $22,880 $23,959 $25,000 $21,800 $21,000 $25,500 * $24,118 $25,000 $28,000 $25,000 $22,770 $24,668 $22,000 $22,880 $25,463 $25,000 $23,000 $22,000 $24,584 * * $27,000 $25,463 $24,668 $23,000 $21,475 $24,584 $23,959 * $23,030 $25,000 $23,200 $23,000 $24,668 $22,600 $22,000 $25,000 $22,214 $21,000 *

90th percentile $28,000 $30,000 $24,700 $28,000 $31,200 $31,300 $24,668 $25,454 $28,050 $30,430 $28,288 $31,034 $25,454 $24,960 $25,463 $23,337 $26,000 $28,000 * $30,000 $28,500 $31,200 $33,190 $28,288 $27,789 $23,959 $37,648 $27,789 $29,120 $27,680 $25,000 $24,584 * * $28,500 $31,200 $28,000 $27,789 $28,100 $28,000 $24,960 * $30,000 $31,765 $26,852 $28,000 $30,296 $30,160 $25,454 $29,120 $24,960 $22,000 *

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit New England union Middle Atlantic region** East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific By number 1 of full-time 2 employees 3 4 5 6 7-10 11 or more By number None of services 1-2 offered*** 3-4 5-6 7-8 9-10 By amount Less than $1M of loans $1M-$2M outstanding $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 1-499 of members 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 3 or more *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-77

2009-2010 Small Credit Union Staff Salary Survey Table 15-2 Teller I Incentives and Bonuses Where Offered

N 22 0 0 5 5 3 3 4 2

Overall By credit union asset size

Average incentive $429 * * $206 $452 $880 $567 $238 $729

N 62 0 4 9 18 13 6 8 4

Average bonus $434 * $433 $258 $337 $584 $411 $456 $658

N 75 0 4 10 21 16 8 12 4

Total variable pay $492 * $433 $321 $401 $652 $544 $359 $1,083

N 203 14 19 25 44 33 27 25 16

Total cash compensation $21,796 $20,719 $21,053 $20,855 $22,028 $23,465 $20,175 $22,069 $23,031

Table 15-3 Teller I Salary Ranges N Minimum Midpoint Maximum 30 $19,252 $23,032 $26,813 $7.5M-$10M 3 $16,790 $19,783 $22,776 $10M-$15M 2 $19,007 $22,317 $25,628 $15M-$20M 8 $20,774 $24,500 $28,226 $20M-$25M 6 $17,935 $20,606 $23,277 $25M-$30M 7 $19,799 $24,381 $28,964 $30M-$35M 4 $19,308 $23,931 $28,554 NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position. Overall By credit union asset size

ÂŠ2009 Credit Union National Association

T-78

2009-2010 Small Credit Union Staff Salary Survey

! "" " #

! "

%# &

$ '#

*# +

$ " ( $

" "

$ )

(

! "

# -# .

! "

$ !"

0 0

(

! 0 0

# $

$ ) $

" "

" $

0 ) $

(

" $

$ (

. $

( $

# 3#

#& 4#

5# +

$ "

%6# 7 "

( !

%'#

0 #

( "

(

" "

%*# +"

%%#

" #

! " 8

ÂŠ2009 Credit Union National Association

$ "

# $

# # #

T-79

2009-2010 Small Credit Union Staff Salary Survey Table 16-1 MSR II/Sr. Salaries

Overall By credit union asset size

N 176 1 10 21 14 33 39 28 20 10 15 20 34 28 17 17 16 11 18 1 10 24 32 19 20 48 22 3 19 58 66 26 4 4 11 28 23 37 48 18 7 11 19 26 41 35 27 17 129 40 6 1

25th percentile $24,300 * $21,622 $23,960 $25,480 $24,683 $25,000 $24,960 $23,920 $27,846 $23,920 $24,200 $24,960 $24,940 $24,500 $22,000 $24,000 $27,040 $27,568 * $26,983 $24,128 $25,000 $27,040 $24,200 $23,920 $24,678 * $28,000 $24,232 $24,000 $25,709 * * $26,983 $23,920 $26,728 $24,000 $25,000 $23,920 $24,678 $25,480 $23,920 $25,000 $26,000 $24,900 $25,000 $23,920 $25,000 $23,920 $24,000 *

Average $28,234 * $27,028 $26,915 $28,291 $28,550 $27,828 $28,017 $28,711 $30,062 $28,030 $27,078 $28,151 $28,722 $27,076 $25,743 $28,195 $29,222 $31,005 * $30,951 $29,308 $29,189 $28,967 $27,838 $27,777 $27,252 $39,750 $29,794 $27,606 $27,964 $28,924 $26,440 $24,747 $30,173 $28,264 $28,946 $27,431 $28,602 $27,919 $27,769 $27,286 $29,215 $28,093 $28,674 $28,457 $28,627 $26,485 $28,991 $27,164 $26,021 *

Median $27,560 * $29,207 $25,000 $29,000 $27,185 $27,564 $26,724 $27,827 $29,432 $25,000 $27,040 $27,185 $27,269 $28,000 $25,000 $24,900 $27,827 $30,598 * $29,333 $28,449 $28,912 $28,000 $27,400 $26,000 $27,414 $37,000 $29,143 $27,040 $27,040 $28,246 $23,920 $29,680 $29,333 $26,984 $28,662 $27,185 $27,568 $27,400 $28,163 $29,165 $27,350 $28,000 $27,400 $27,040 $28,246 $24,300 $28,000 $26,000 $24,900 *

75th percentile $30,250 * $32,000 $29,027 $29,993 $30,000 $29,224 $30,451 $30,680 $34,000 $29,432 $29,143 $30,151 $32,000 $29,993 $28,300 $29,165 $33,285 $35,000 * $33,600 $33,280 $31,000 $30,000 $30,000 $30,420 $29,058 * $30,451 $30,000 $29,994 $30,420 * * $33,280 $30,151 $30,000 $29,000 $30,680 $30,598 $30,250 $30,000 $35,000 $29,000 $30,151 $30,598 $31,000 $28,000 $31,200 $30,000 $28,101 *

90th percentile $36,000 * $33,440 $35,000 $35,000 $41,143 $33,943 $34,000 $38,300 $36,000 $41,143 $34,000 $35,000 $36,783 $34,000 $30,000 $38,300 $35,000 $37,845 * $47,000 $38,000 $35,857 $35,000 $34,000 $36,000 $32,000 * $42,500 $32,000 $36,200 $36,000 * * $33,600 $37,000 $36,000 $33,943 $37,700 $34,000 $32,000 $32,000 $37,000 $30,451 $35,000 $38,300 $36,000 $32,000 $37,845 $32,000 $29,000 *

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit New England union Middle Atlantic region** East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific By number 1 of full-time 2 employees 3 4 5 6 7-10 11 or more By number None of services 1-2 offered*** 3-4 5-6 7-8 9-10 By amount $1M-$2M of loans $2M-$3M outstanding $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 500-999 of members 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 3 or more *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-80

2009-2010 Small Credit Union Staff Salary Survey Table 16-2 MSR II/Sr. Incentives and Bonuses Where Offered

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 23 0 0 1 5 5 4 3 4 1

Average incentive $947 * * * $817 $696 $814 $1,748 $318 *

Average bonus $645 * $431 $614 $220 $881 $523 $755 $594 $625

N 67 0 6 9 3 13 13 12 8 3

N 80 0 6 10 5 16 15 14 11 3

Total variable pay $847 * $431 $702 $974 $999 $710 $1,054 $559 $1,625

N 176 1 10 21 14 33 39 28 20 10

Total cash compensation $28,631 * $27,229 $27,207 $28,650 $28,981 $28,118 $28,675 $29,020 $30,495

*Insufficient data. NOTE: Incentives are limited to credit unions reporting incentive payments, bonuses are limited to credit unions reporting bonus payments, and total variable pay is limited to credit unions reporting incentive and/or bonus payments.

Table 16-3 MSR II/Sr. Salary Ranges

Overall By credit union asset size

$5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 29 2 3 4 7 6 6 1

Minimum $23,956 $21,940 $23,060 $23,356 $23,807 $22,948 $26,056 *

Midpoint $29,041 $25,790 $27,060 $27,463 $28,145 $28,556 $32,562 *

Maximum $34,125 $29,640 $31,060 $31,570 $32,483 $34,163 $39,069 *

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-81

2009-2010 Small Credit Union Staff Salary Survey

!% # %

(" )

$ %

! $+

! -

(*"

&% #

! #

& !

% # ! %

% & ##

! !

! $

! !

& "

# #

# !

% $ &

% #

! %

! !#

2 "

" !

! % !

! " 9%+ +!

% !

! '

% ! ! %

!# " !

! ! 2

! % ! %

# !

+% $

" %

# !

! #

% !

& $

! ! !

" "

(," (."

! %

& %

(8" 9%+ +! ! % ! $ % !% (("

% #

& 34

$ #

6" 3

0" 1

# "

% ! % & ##

! !

!% # "

% ! %% % % % #

+% %

% !

! % ! ! "

' ! $ " $

! !

ÂŠ2009 Credit Union National Association

T-82

# "

2009-2010 Small Credit Union Staff Salary Survey Table 17-1 MSR I Salaries

Overall By credit union asset size

N 242 1 16 24 24 51 50 34 24 18 15 27 45 35 32 21 26 17 24 12 33 32 34 20 67 44 7 29 91 71 37 7 6 9 45 38 42 56 32 14 8 30 40 63 44 26 31 177 48 11 6

25th percentile $21,000 * $19,429 $18,000 $22,500 $20,800 $20,000 $21,049 $23,300 $21,632 $23,504 $20,800 $20,000 $23,225 $22,360 $19,500 $21,049 $20,051 $24,232 $22,313 $22,880 $20,950 $21,944 $20,800 $20,000 $21,632 $22,880 $22,880 $21,000 $20,800 $21,000 $20,000 $24,000 $19,429 $20,800 $20,000 $20,800 $20,000 $21,000 $21,632 $18,720 $22,500 $21,015 $20,800 $20,000 $23,000 $21,049 $20,787 $21,000 $20,000 $21,632

Average $24,435 * $24,334 $21,781 $25,405 $24,884 $24,151 $24,118 $25,756 $24,404 $27,679 $22,953 $24,434 $25,333 $25,479 $23,859 $22,782 $23,824 $25,910 $26,133 $27,493 $25,114 $26,210 $23,014 $23,429 $23,927 $25,320 $27,019 $24,060 $24,387 $24,316 $22,788 $27,016 $23,901 $24,531 $23,534 $25,047 $24,240 $24,308 $24,685 $21,438 $27,021 $25,766 $24,265 $24,405 $25,105 $23,069 $24,359 $24,389 $24,939 $24,636

Median $24,000 * $24,912 $20,800 $24,228 $23,000 $24,960 $23,617 $25,979 $24,107 $27,000 $22,016 $23,750 $25,097 $25,000 $24,000 $21,632 $23,000 $26,000 $24,000 $27,181 $25,000 $24,228 $22,360 $23,300 $24,000 $24,336 $26,000 $23,000 $24,000 $24,273 $23,300 $24,912 $24,960 $23,000 $21,944 $24,444 $24,273 $24,960 $23,750 $19,429 $27,000 $24,336 $23,310 $23,609 $25,097 $22,943 $24,000 $23,750 $25,979 $25,297

75th percentile $27,000 * $26,325 $24,000 $28,000 $26,762 $27,000 $25,020 $29,000 $25,582 $33,314 $25,297 $26,624 $27,082 $29,000 $27,000 $23,000 $29,000 $28,000 $32,000 $31,950 $27,000 $30,000 $25,000 $26,043 $25,297 $31,950 $30,422 $26,293 $27,000 $26,000 $23,300 $31,980 $26,325 $27,181 $26,900 $27,747 $27,000 $26,000 $27,000 $25,000 $31,000 $28,000 $27,000 $27,082 $27,700 $25,000 $27,000 $25,097 $29,000 $27,000

90th percentile $30,500 * $32,000 $28,200 $33,000 $34,500 $31,352 $29,390 $33,120 $27,040 $37,000 $26,293 $31,950 $31,000 $33,120 $30,000 $25,000 $29,000 $31,980 $34,469 $33,000 $34,000 $38,286 $28,000 $28,000 $28,000 $32,000 $38,500 $30,000 $30,000 $29,765 $24,960 $34,469 $28,000 $32,700 $30,422 $33,500 $30,000 $27,082 $29,000 $27,100 $38,286 $33,333 $31,296 $33,000 $29,000 $27,000 $31,950 $29,390 $29,000 $33,000

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit New England union Middle Atlantic region** East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific By number 2 of full-time 3 employees 4 5 6 7-10 11 or more By number None of services 1-2 offered*** 3-4 5-6 7-8 9-10 By amount $1M-$2M of loans $2M-$3M outstanding $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 500-999 of members 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 3 or more *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-83

2009-2010 Small Credit Union Staff Salary Survey Table 17-2 MSR I Incentives and Bonuses Where Offered

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 28 0 0 1 4 5 7 3 3 5

Average incentive $851 * * * $448 $381 $929 $2,444 $650 $676

N 87 0 5 7 9 16 16 15 12 7

Average bonus $508 * $614 $307 $465 $958 $470 $579 $471 $223

N 106 0 5 8 10 20 22 17 14 10

Total variable pay $695 * $614 $289 $576 $861 $610 $1,140 $529 $631

N 242 1 16 24 24 51 50 34 24 18

Table 17-3 MSR I Salary Ranges

Overall By credit union asset size

$5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 36 2 1 9 11 6 5 2

Minimum $20,883 $18,545 * $20,462 $20,740 $21,973 $22,173 $19,305

Midpoint $25,161 $22,759 * $24,579 $25,708 $25,842 $26,634 $21,808

Maximum $29,439 $26,973 * $28,697 $30,676 $29,711 $31,095 $24,310

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-84

Total cash compensation $24,782 * $24,561 $21,886 $25,716 $25,171 $24,406 $24,688 $26,135 $24,830

2009-2010 Small Credit Union Staff Salary Survey

# &

# !% #

(" ) ##

$ %

! $+

! '

! %

! $

% #

%% %

# #

& % !

# !

% $ &

! !#

2 "

! "

" % !

! $%

! % #

! %

(*"

+% $

(," (."

(("

(8"

& 34

! &

! %

0" 1

% &

! #

$% #

% #

# % $ #

! %

+% %

% ! % & ##

% %

! !

! " ! % ! ! ' ! $ ! " !

! &

! !

% % %

#% $

! !

ÂŠ2009 Credit Union National Association

! !

!! "

T-85

! %

! "

2009-2010 Small Credit Union Staff Salary Survey Table 18-1 EFT/ACH Clerk Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 3 4 5 6 7-10 11 or more 1-2 3-4 5-6 7-8 9-10 $1M-$2M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

N 45 1 1 4 6 13 11 3 6 2 5 9 9 3 3 4 6 4 2 2 3 5 21 12 3 16 15 6 5 1 1 5 8 17 10 3 2 4 6 19 8 6 31 8 4 2

Average $28,353 * * $24,599 $23,009 $30,353 $29,609 $30,999 $28,998 $36,840 $29,456 $29,695 $25,948 $35,746 $22,452 $24,341 $29,984 $24,190 $29,305 $26,049 $28,334 $34,500 $27,183 $28,252 $23,857 $27,177 $29,829 $25,683 $32,600 * * $27,952 $27,803 $28,998 $29,112 $27,288 $22,792 $29,569 $30,812 $28,636 $25,504 $30,118 $28,597 $29,211 $25,829 $25,864

25th percentile $24,128 * * * $18,000 $25,168 $25,000 * $24,107 * $27,900 $24,200 $24,000 * * * $25,000 * * * * $26,000 $22,886 $24,544 * $21,000 $25,000 $24,107 $24,544 * * $26,000 $18,000 $24,200 $24,128 * * * $22,886 $24,000 $24,107 $24,544 $24,000 $25,000 * *

Median $26,000 * * $25,050 $21,000 $28,275 $27,528 $30,368 $25,000 $39,863 $28,275 $26,000 $25,168 $29,577 $24,000 $24,107 $31,000 $29,806 $33,000 $26,000 $31,000 $29,577 $27,726 $25,000 $24,000 $26,100 $28,275 $24,400 $26,728 * * $26,100 $29,744 $27,726 $24,544 $26,728 $21,000 $33,000 $28,275 $27,900 $25,000 $26,000 $27,726 $26,000 $24,784 $25,864

75th percentile $30,781 * * * $30,781 $31,200 $30,080 * $39,863 * $29,744 $30,781 $26,728 * * * $33,000 * * * * $37,000 $29,806 $30,368 * $30,000 $33,000 $27,726 $38,500 * * $29,577 $31,000 $31,200 $30,000 * * * $33,280 $30,781 $26,728 $39,863 $33,000 $29,806 * *

90th percentile $38,500 * * * $33,280 $33,000 $37,000 * $39,863 * $37,000 $50,000 $33,280 * * * $38,500 * * * * $56,800 $38,500 $39,863 * $33,280 $39,863 $31,000 $50,000 * * $33,280 $56,800 $39,863 $38,500 * * * $56,800 $38,500 $29,055 $39,863 $39,863 $50,000 * *

ÂŠ2009 Credit Union National Association

T-86

2009-2010 Small Credit Union Staff Salary Survey Table 18-2 EFT/ACH Clerk Incentives and Bonuses Where Offered

Overall By credit union asset size

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 11 0 0 2 2 3 1 1 2

Average incentive $1,035 * * $1,900 $350 $1,017 * * $1,211

N 15 0 1 2 2 4 5 1 0

Average bonus $495 * * $400 $355 $775 $423 * *

N 22 0 1 2 3 6 6 2 2

Total variable pay $827 * * $2,300 $470 $1,025 $405 $823 $1,211

N 45 1 1 4 6 13 11 3 6

Table 18-3 EFT/ACH Clerk Salary Ranges N Overall By credit union asset size

$7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

8 1 1 1 2 1 2

Minimum $26,647 * * * $25,328 * $31,112

Midpoint $32,625 * * * $31,492 * $38,370

Maximum $38,604 * * * $37,655 * $45,627

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-87

Total cash compensation $28,749 * * $25,749 $23,210 $30,826 $29,845 $31,547 $29,344

2009-2010 Small Credit Union Staff Salary Survey

! %& '

' *

( !)

% !

( !

% '

"#$

'' %

5* 6 7 ( ! ' % ' & ! & 8*

% !

' %

&' 9 7

+-* = ?

'9 9

) <

+,*

(

+:* " ++*

' %

& 6

ÂŠ2009 Credit Union National Association

;"#$* '' % =

& (

> *

T-88

2009-2010 Small Credit Union Staff Salary Survey Table 19-1 Executive Secretary/Administrative Assistant Salaries

Overall By credit union asset size

N 24 2 4 2 4 5 2 2 3 2 7 3 4 1 5 1 1 5 1 2 5 1 4 6 1 8 7 5 3 6 2 2 3 7 2 2 1 4 2 1 6 3 2 5 17 4 1 2

25th percentile $24,101 * * * * $27,040 * * * * $22,703 * * * $25,418 * * $23,533 * * $22,703 * * $27,040 * $26,116 $24,075 $25,100 * $22,880 * * * $24,075 * * * * * * $25,100 * * $30,000 $23,533 * * *

Average $28,636 $24,824 $24,538 $26,810 $30,567 $29,755 $25,761 $33,638 $29,692 $31,322 $26,459 $31,623 $29,191 * $29,193 * * $25,215 * $28,584 $28,482 * $29,002 $30,665 * $29,377 $28,116 $27,019 $31,741 $24,633 $26,810 $32,550 $30,310 $28,855 $30,504 $30,000 * $25,633 $22,249 * $28,311 $32,101 $30,602 $30,256 $27,565 $29,590 * $30,000

Median $27,040 $24,824 $23,490 $26,810 $28,584 $31,900 $25,761 $33,638 $30,000 $32,968 $24,101 $27,040 $30,000 * $26,500 * * $24,101 * $28,584 $25,100 * $26,104 $30,000 * $29,440 $27,040 $25,418 $34,164 $23,817 $26,810 $32,550 $30,669 $27,040 $35,000 $30,000 * $24,101 $22,703 * $25,418 $32,836 $30,602 $30,000 $25,418 $27,040 * $30,000

75th percentile $32,836 * * * * $32,968 * * * * $32,836 * * * $31,900 * * $26,116 * * $32,836 * * $35,000 * $32,836 $32,968 $30,000 * $26,116 * * * $32,968 * * * * * * $31,900 * * $32,968 $32,836 * * *

90th percentile $35,000 * * * * $34,164 * * * * $34,164 * * * $37,275 * * $29,440 * * $40,000 * * $37,275 * $40,000 $37,275 $31,900 * $29,440 * * * $37,275 * * * * * * $40,000 * * $35,000 $35,000 * * *

$1M-$2M $2M-$5M $5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit Middle Atlantic union East North Central region** West North Central South Atlantic East South Central West South Central Mountain Pacific By number 2 of full-time 3 employees 4 5 6 7-10 11 or more By number None of services 1-2 offered*** 3-4 5-6 7-8 By amount $1M-$2M of loans $3M-$5M outstanding $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 1-499 of members 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 3 or more *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-89

2009-2010 Small Credit Union Staff Salary Survey Table 19-2 Executive Secretary/Administrative Assistant Incentives and Bonuses Where Offered

N Overall By credit union asset size

Average incentive $1,774 * * * * * * * *

Average bonus $469 $424 $338 * * * * * *

N 10 2 2 1 1 1 1 1 1

N 12 2 2 1 1 2 1 1 2

Total variable pay $712 $424 $338 * * $125 * * $1,750

N 24 2 4 2 4 5 2 2 3

Total cash compensation $28,991 $25,248 $24,706 $26,835 $30,792 $29,805 $26,011 $34,038 $30,858

2 $1M-$2M 0 $2M-$5M 0 $5M-$7.5M 0 $10M-$15M 0 $15M-$20M 1 $20M-$25M 0 $25M-$30M 0 $30M-$35M 1 *Insufficient data. NOTE: Incentives are limited to credit unions reporting incentive payments, bonuses are limited to credit unions reporting bonus payments, and total variable pay is limited to credit unions reporting incentive and/or bonus payments.

Table 19-3 Executive Secretary/Administrative Assistant Salary Ranges N Overall By credit union asset size

$25M-$30M $30M-$35M

Minimum $23,323 * *

2 1 1

Midpoint $28,223 * *

Maximum $33,123 * *

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-90

2009-2010 Small Credit Union Staff Salary Survey

! " &

! !

% '

*% +

! )%

)

,% #

-% +

$ $

! "

! %

0% + 1

% % '

% 3% 4

" %

(6% 7

((%

% %

(*% 8

! )% %

ÂŠ2009 Credit Union National Association

T-91

2009-2010 Small Credit Union Staff Salary Survey Table 20-1 General Office Clerk Salaries

Overall By credit union asset size

N 21 2 3 2 1 2 5 3 1 2 2 2 3 1 3 5 2 2 1 4 5 2 7 3 2 7 5 6 1 2 1 2 5 4 3 2 2 5 1 4 3 3 2 3 17 3 1

25th percentile $19,620 * * * * * $24,000 * * * * * * * * $21,320 * * * * $21,320 * $19,620 * * $19,581 $27,500 $19,620 * * * * $19,620 * * * * $20,760 * * * * * * $19,620 * *

Average $24,635 $18,500 $22,587 $24,747 * $29,136 $25,511 $27,167 * $20,247 $32,523 $28,303 $28,601 * $20,966 $25,011 $22,489 $17,587 * $21,957 $26,026 $29,136 $23,856 $24,115 $19,995 $24,699 $29,086 $22,233 * $18,500 * $18,880 $23,846 $31,350 $24,718 $24,315 $22,091 $23,433 * $30,205 $23,300 $23,364 $23,970 $25,173 $24,813 $25,962 *

Median $23,771 $18,500 $20,760 $21,320 * $29,136 $25,306 $27,500 * $19,620 $34,500 $21,500 $29,266 * $19,581 $25,306 $24,000 $18,000 * $21,380 $25,306 $29,136 $21,500 $26,000 $21,320 $22,000 $29,400 $21,500 * $18,500 * $18,880 $21,320 $34,500 $25,306 $21,500 $26,000 $21,320 * $34,500 $19,620 $24,000 $27,500 $26,000 $22,000 $26,000 *

75th percentile $29,266 * * * * * $29,266 * * * * * * * * $27,500 * * * * $31,600 * $27,500 * * $30,000 $31,600 $26,000 * * * * $23,771 * * * * $30,000 * * * * * * $30,000 * *

90th percentile $33,514 * * * * * $29,400 * * * * * * * * $31,600 * * * * $36,000 * $33,514 * * $36,000 $33,514 $29,266 * * * * $33,514 * * * * $31,600 * * * * * * $34,500 * *

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit New England union Middle Atlantic region** East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific By number 2 of full-time 3 employees 5 7-10 11 or more By number None of services 1-2 offered*** 3-4 5-6 7-8 By amount Less than $1M of loans $1M-$2M outstanding $2M-$3M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 500-999 of members 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-92

2009-2010 Small Credit Union Staff Salary Survey Table 20-2 General Office Clerk Incentives and Bonuses Where Offered Average incentive $639 * * * * * $990 * * *

N Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

3 0 0 0 0 0 2 0 1 0

N 5 1 0 1 1 2 0 0 0 0

Average bonus $534 * * * * $450 * * * *

N 8 1 0 1 1 2 2 0 1 0

Total variable pay $576 * * * * $450 $990 * * *

N 21 2 3 2 1 2 5 3 1 2

Table 20-3 General Office Clerk Salary Ranges N Overall By credit union asset size

$10M-$15M $15M-$20M $20M-$25M

4 1 1 2

Minimum $21,192 * * $20,150

Midpoint $24,541 * * $23,976

Maximum $27,890 * * $27,803

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-93

Total cash compensation $24,829 $18,525 $22,587 $24,913 * $29,586 $25,906 $27,167 * $20,247

2009-2010 Small Credit Union Staff Salary Survey

TITLE: General Office Clerk REPORTS TO: Branch Manager I or II Purpose Responsible for the maintenance of the files and records for the credit union. Duties include but are not limited to general clerical functions such as filing, photocopying, setting up and/or maintaining files and folders, typing folder labels, assembling reports and manuals, etc. Duties and Responsibilities 1. Accurately organize and file, manually or electronically, all member information to insure up-to-date member files. Maintain accurate and up-to-date membership records for all products and services with the credit union. 2. Create new folders with name and account number for all new member accounts. 3. Obtain and provide copies of statements per membersâ&#x20AC;&#x2122; requests and/or per supervisorâ&#x20AC;&#x2122;s request. 4. File all signature cards. 5. File all loan folders pulled throughout the day to enhance credit union efficiency. 6. Ensure that the archive records are properly stored and easily accessible. 7. Ensure that all on-hand records are current and organized for ready access. 8. Check and maintain the inventory of regular supplies and forms so that the credit union functions efficiently and without interruption. Notify supervisor of need to order supplies or forms as necessary. 9. Microfiche documents where still applicable. 10. Photocopy documents as requested.

ÂŠ2009 Credit Union National Association

T-94

2009-2010 Small Credit Union Staff Salary Survey Table 21-1 Loan Officer II/Sr. Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 2 3 4 5 6 7-10 11 or more None 1-2 3-4 5-6 7-8 9-10 $1M-$2M $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

N 157 8 11 17 27 25 31 26 12 11 10 34 25 12 13 27 14 11 3 11 21 19 17 52 34 1 13 56 55 28 4 3 3 19 20 30 40 28 14 2 14 20 42 32 24 23 111 33 9 4

25th percentile $30,389 $27,250 $29,000 $30,000 $30,389 $31,787 $29,500 $32,386 $35,000 $33,000 $28,300 $28,100 $31,000 $32,795 $23,500 $30,118 $30,000 $35,913 * $34,367 $29,120 $27,913 $30,000 $32,011 $30,000 * $26,200 $30,118 $30,160 $30,389 * * * $28,000 $28,538 $30,389 $31,200 $31,452 $32,386 * $29,000 $31,200 $30,000 $30,118 $33,000 $29,500 $30,389 $30,000 $33,000 *

Average $34,749 $30,983 $33,008 $33,456 $33,317 $35,545 $34,323 $35,050 $40,206 $38,607 $36,973 $32,511 $35,175 $37,286 $32,036 $33,745 $34,255 $37,958 $34,185 $41,133 $33,232 $34,816 $33,253 $35,954 $33,083 * $31,819 $34,651 $35,372 $34,406 $37,472 $35,757 $34,828 $31,803 $32,545 $35,336 $35,409 $34,616 $36,478 $30,718 $33,050 $36,764 $34,239 $34,591 $36,351 $33,624 $35,243 $33,630 $34,310 $33,643

Median $34,039 $29,588 $32,000 $32,739 $32,500 $35,385 $34,039 $35,000 $42,825 $37,000 $36,225 $32,000 $34,650 $35,000 $34,600 $33,217 $35,360 $36,600 $32,450 $39,133 $32,000 $32,500 $33,280 $35,360 $32,795 * $31,000 $34,600 $33,675 $35,000 $34,650 $35,250 $32,450 $30,000 $32,000 $35,000 $36,000 $35,000 $34,650 $31,000 $32,000 $38,300 $33,904 $33,469 $36,225 $33,675 $35,000 $33,280 $33,217 $32,795

75th percentile $38,272 $33,850 $36,700 $38,300 $36,500 $38,350 $37,500 $38,000 $44,620 $45,000 $44,571 $36,192 $39,200 $38,928 $37,500 $37,834 $38,272 $39,853 * $45,000 $38,000 $38,272 $37,000 $39,866 $36,225 * $36,700 $37,834 $39,133 $38,928 * * * $36,700 $34,367 $39,058 $38,928 $36,600 $43,000 * $35,250 $41,790 $37,925 $38,000 $42,000 $36,296 $39,104 $37,500 $35,110 *

90th percentile $43,100 $41,622 $39,133 $41,790 $40,350 $43,100 $43,000 $42,432 $46,000 $46,612 $45,643 $39,333 $43,000 $46,000 $39,866 $40,000 $39,058 $43,680 * $58,000 $39,333 $52,000 $39,853 $43,900 $42,825 * $39,200 $43,068 $45,000 $40,000 * * * $39,333 $41,790 $40,350 $43,000 $43,680 $45,000 * $41,622 $44,571 $39,866 $43,000 $44,620 $43,000 $43,680 $43,000 $44,620 *

ÂŠ2009 Credit Union National Association

T-95

2009-2010 Small Credit Union Staff Salary Survey Table 21-2 Loan Officer II/Sr. Incentives and Bonuses Where Offered

Overall By credit union asset size

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 30 0 0 1 4 7 7 7 4

Average incentive $1,718 * * * $1,030 $1,545 $2,024 $1,859 $1,482

N 62 5 5 5 13 8 11 11 4

Average bonus $838 $808 $445 $310 $1,009 $572 $1,066 $969 $500

N 85 5 5 6 17 14 16 16 6

Total variable pay $1,293 $808 $445 $458 $1,014 $1,064 $1,777 $1,442 $1,415

N 157 8 11 17 27 25 31 26 12

Table 21-3 Loan Officer II/Sr. Salary Ranges

Overall By credit union asset size

$2M-$5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 25 1 1 2 4 8 6 3

Minimum $29,459 * * $21,394 $30,760 $28,608 $30,613 $33,960

Midpoint $35,863 * * $26,785 $35,189 $34,954 $38,847 $39,848

Maximum $42,267 * * $32,177 $39,618 $41,301 $47,080 $45,736

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-96

Total cash compensation $35,490 $31,488 $33,210 $33,618 $33,904 $36,191 $35,381 $35,968 $40,968

2009-2010 Small Credit Union Staff Salary Survey

! "#

! %" (

$! % "

+ %,

' %"

% "*

! $"

(

" /"

1 1

" 2"

(

%" % !

% ! 1

$ '

" , +

"8 $ %

)9" ))"

)-"

)."

)/"

: %

" !

" 8

ÂŠ2009 Credit Union National Association

T-97

2009-2010 Small Credit Union Staff Salary Survey Table 22-1 Loan Officer I Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 1 2 3 4 5 6 7-10 11 or more None 1-2 3-4 5-6 7-8 9-10 $1M-$2M $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

N 175 13 10 24 30 41 21 18 18 13 18 34 26 24 9 21 14 16 2 7 16 20 22 23 56 29 4 25 63 50 26 7 6 7 30 25 29 38 27 13 8 17 19 49 39 18 25 135 28 8 4

25th percentile $27,429 $23,243 $18,685 $24,000 $26,208 $28,340 $28,600 $28,200 $28,000 $35,000 $27,560 $24,000 $30,000 $28,600 $25,000 $27,000 $28,000 $27,248 * $25,000 $25,000 $28,122 $29,000 $27,872 $26,139 $28,500 * $27,489 $27,200 $27,300 $28,805 $29,000 $23,243 $25,000 $24,000 $24,000 $28,844 $28,200 $27,300 $31,000 $20,883 $25,000 $25,400 $26,208 $27,248 $28,000 $28,600 $27,200 $27,300 $28,000 *

Average $31,415 $27,305 $27,043 $28,828 $31,791 $32,319 $33,243 $31,402 $32,532 $37,223 $31,469 $29,139 $33,188 $32,720 $29,016 $30,017 $29,415 $32,350 $23,700 $33,752 $28,598 $31,868 $34,971 $32,193 $30,625 $31,168 $35,072 $30,009 $31,889 $31,788 $30,458 $31,378 $28,271 $29,047 $29,275 $30,237 $32,869 $31,984 $31,360 $32,914 $26,046 $31,577 $30,750 $32,314 $31,048 $31,090 $32,069 $31,712 $30,881 $29,095 $34,392

Median $30,000 $26,000 $23,646 $27,780 $31,258 $30,000 $33,226 $31,000 $32,400 $38,000 $30,000 $28,122 $32,400 $30,000 $30,000 $28,600 $29,000 $32,400 $23,700 $30,089 $27,429 $31,657 $37,024 $29,078 $30,000 $30,300 $35,000 $30,000 $29,502 $31,000 $30,300 $32,400 $28,000 $30,089 $27,489 $28,805 $30,000 $30,000 $30,155 $32,400 $27,429 $30,171 $29,000 $33,000 $30,000 $31,000 $30,155 $30,000 $28,890 $30,000 $32,400

75th percentile $35,776 $30,171 $31,424 $32,019 $37,000 $36,000 $38,000 $33,500 $36,400 $42,000 $36,400 $34,200 $35,000 $38,000 $30,300 $35,000 $31,000 $37,000 * $45,714 $34,038 $36,000 $40,248 $35,422 $35,984 $32,400 * $34,200 $36,400 $36,720 $33,500 $32,400 $35,811 $31,800 $35,360 $36,720 $37,000 $35,422 $35,984 $33,500 $30,000 $38,286 $36,000 $37,502 $35,360 $32,400 $35,000 $36,329 $36,000 $31,000 *

90th percentile $39,520 $35,811 $45,714 $37,838 $39,884 $39,166 $42,000 $36,720 $40,500 $43,260 $37,502 $37,838 $41,787 $43,000 $36,000 $38,196 $35,000 $39,520 * $46,857 $37,999 $44,000 $43,000 $45,947 $38,000 $36,329 * $38,196 $43,000 $40,500 $37,232 $35,984 $37,999 $35,000 $45,000 $38,000 $43,000 $38,000 $38,196 $40,000 $31,800 $45,714 $38,000 $43,000 $40,500 $36,229 $38,230 $42,000 $38,000 $35,000 *

ÂŠ2009 Credit Union National Association

T-98

2009-2010 Small Credit Union Staff Salary Survey Table 22-2 Loan Officer I Incentives and Bonuses Where Offered

N 21 0 0 5 2 6 3 3 2

Overall By credit union asset size

Average incentive $1,787 * * $4,401 $1,400 $1,217 $550 $2,213 $800

N 58 1 3 11 9 13 7 9 5

Average bonus $748 * $111 $482 $1,166 $702 $1,221 $598 $800

N 68 1 3 12 10 17 10 10 5

Total variable pay $1,219 * $111 $2,276 $1,330 $965 $981 $1,390 $1,067

N 175 13 10 24 30 41 21 18 18

Total cash compensation $31,914 $27,328 $27,089 $29,966 $32,234 $32,716 $33,771 $32,226 $32,778

Table 22-3 Loan Officer I Salary Ranges

Overall By credit union asset size

N 26 1 3 3 7 6 3 3

Minimum $27,787 * $26,078 $30,358 $26,684 $26,289 $26,250 $33,000

Midpoint $33,304 * $29,636 $37,159 $31,696 $32,940 $32,354 $37,833

Maximum $38,821 * $33,193 $43,959 $36,707 $39,592 $38,458 $42,667

$5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-99

2009-2010 Small Credit Union Staff Salary Survey

! " # (

)

" #

(

! #

! # #

# -

(

/ / # !

' #

% %

% /

$ '

% , 8

, #

)) )*

% #

)+ )-

! .

! # #

ÂŠ2009 Credit Union National Association

T-100

7 $! # ! %

2009-2010 Small Credit Union Staff Salary Survey Table 23-1 Loan Processor Salaries

Overall By credit union asset size

N 57 4 5 6 7 9 10 5 11 1 7 8 8 8 6 8 6 5 1 4 4 5 1 7 16 19 6 21 15 12 3 2 3 5 6 8 13 11 9 2 3 9 5 16 10 12 38 8 8 3

Average $27,317 $22,867 $26,918 $27,251 $30,618 $28,707 $25,312 $28,976 $27,054 * $30,505 $27,418 $28,570 $28,652 $26,232 $23,479 $27,591 $29,429 * $23,169 $33,744 $31,572 * $27,174 $28,673 $25,854 $24,361 $26,752 $30,330 $25,969 $28,073 $23,474 $22,862 $29,904 $25,577 $30,381 $28,995 $25,569 $26,914 $22,890 $27,162 $29,380 $25,309 $28,026 $26,061 $27,687 $28,739 $26,889 $24,662 $24,334

25th percentile $22,880 * $24,000 $22,505 $23,920 $23,920 $20,000 $20,000 $24,365 * $27,405 $23,920 $24,000 $22,505 $23,000 $20,000 $25,850 $26,000 * * * $24,000 * $22,505 $23,920 $22,880 $22,200 $23,000 $26,000 $22,880 * * * $24,229 $22,505 $23,920 $23,920 $22,880 $26,000 * * $24,229 $24,000 $23,000 $22,880 $25,850 $24,000 $21,500 $22,880 *

Median $26,208 $22,890 $24,229 $25,000 $28,226 $28,870 $26,000 $30,640 $27,223 * $27,984 $28,735 $27,040 $29,000 $27,640 $22,880 $26,000 $28,860 * $24,000 $38,000 $26,000 * $24,960 $28,860 $26,208 $26,000 $26,000 $29,000 $22,900 $26,208 $24,000 $22,900 $26,000 $24,960 $28,105 $26,000 $27,040 $27,405 $22,890 $22,200 $26,200 $24,960 $26,000 $27,040 $27,405 $28,538 $27,040 $23,920 $26,208

75th percentile $30,000 * $24,960 $32,000 $40,000 $32,032 $30,000 $34,798 $28,735 * $32,900 $28,735 $32,000 $36,000 $28,538 $22,880 $26,000 $32,800 * * * $39,200 * $30,160 $32,900 $28,735 $26,520 $28,860 $36,000 $28,735 * * * $38,000 $28,538 $40,000 $34,000 $29,000 $28,735 * * $32,000 $28,538 $32,900 $28,735 $30,000 $32,800 $30,000 $27,640 *

90th percentile $36,000 * $39,200 $38,000 $44,444 $38,500 $30,000 $37,780 $32,800 * $38,000 $33,280 $39,200 $40,000 $28,870 $28,226 $44,444 $34,000 * * * $44,444 * $38,500 $34,798 $30,000 $28,870 $34,798 $40,000 $34,000 * * * $39,200 $32,000 $44,444 $37,780 $30,000 $33,280 * * $44,444 $30,160 $37,780 $28,860 $36,000 $38,000 $36,000 $28,000 *

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit New England union Middle Atlantic region** East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific By number 1 of full-time 2 employees 3 4 5 6 7-10 11 or more By number 1-2 of services 3-4 offered*** 5-6 7-8 9-10 By amount $1M-$2M of loans $2M-$3M outstanding $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 500-999 of members 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 3 or more *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-101

2009-2010 Small Credit Union Staff Salary Survey Table 23-2 Loan Processor Incentives and Bonuses Where Offered

N 10 0 0 0 2 2 3 1 2

Overall By credit union asset size

Average incentive $1,455 * * * $1,858 $1,850 $2,700 * $600

N 18 1 1 3 1 3 4 1 4

Average bonus $570 * * $477 * $461 $569 * $543

N 23 1 1 3 3 5 5 1 4

Total variable pay $1,178 * * $477 $1,656 $1,017 $2,075 * $886

N 57 4 5 6 7 9 10 5 11

Total cash compensation $27,796 $23,054 $27,018 $27,489 $31,328 $29,272 $26,255 $29,120 $27,442

Table 23-3 Loan Processor Salary Ranges

Overall By credit union asset size

N 11 1 2 2 2 4

Minimum $23,822 * $18,720 $20,000 $31,742 $24,180

Midpoint $28,771 * $23,433 $22,500 $39,179 $29,279

Maximum $33,719 * $28,145 $25,000 $46,615 $34,379

$7.5M-$10M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-102

2009-2010 Small Credit Union Staff Salary Survey

! "

$ !

)

'$ "

, $ $" $ $"

! $

$ $"

! / !

1 $

3! 4!

$ & $

! $

$ !

%5!

' '

%%! %(!

. 0!

! '

$ $"

*! +!

$ $"

! 6

$ ' '

%*!

%+!

! $!

ÂŠ2009 Credit Union National Association

T-103

2009-2010 Small Credit Union Staff Salary Survey Table 24-1 Loan Clerk Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

$5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Pacific 3 5 6 7-10 11 or more None 1-2 3-4 5-6 7-8 $3M-$5M $5M-$7M $10M-$15M $15M-$20M 500-999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1

N 21 2 3 4 4 2 5 1 1 1 6 3 2 4 1 3 1 1 5 9 5 1 3 4 9 4 2 6 7 6 1 6 1 8 5 15 6

25th percentile $22,880 * * * * * $23,920 * * * $23,400 * * * * * * * $26,000 $20,248 $22,880 * * * $23,100 * * $23,400 $20,248 $23,100 * $23,429 * $23,100 $20,000 $22,667 $23,100

Average $24,779 $25,167 $24,907 $25,697 $25,647 $22,522 $24,550 * * * $27,303 $23,557 $23,659 $24,634 * $26,508 * * $27,540 $24,795 $23,036 * $24,057 $27,582 $24,564 $24,517 $25,167 $24,794 $24,843 $24,511 * $26,591 * $24,426 $22,378 $24,895 $24,575

Median $25,800 $26,000 $23,429 $25,345 $26,170 $22,522 $25,800 * * * $26,000 * * * * * * * $28,700 $26,000 $23,100 * $22,667 $26,000 $23,429 $26,000 $26,000 $24,689 $26,750 $23,920 * $26,000 * $23,920 $22,880 $23,920 $26,000

75th percentile $26,750 * * * * * $26,281 * * * $30,000 * * * * * * * $29,459 $26,750 $25,800 * * * $25,800 * * $26,000 $29,459 $26,281 * $28,700 * $26,750 $25,800 $26,281 $26,750

90th percentile $29,459 * * * * * $26,750 * * * $33,514 * * * * * * * $30,000 $28,244 $26,281 * * * $29,459 * * $33,514 $30,000 $28,244 * $33,514 * $29,459 $26,281 $30,000 $28,244

By number of branch offices *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

Table 24-2 Loan Clerk Incentives and Bonuses Where Offered

N Overall By credit union asset size

Average incentive $785 * * * $1,006 * * *

Average bonus $553 * * * * * * *

Total variable pay $684 * * $325 $1,006 * $888 *

N 21 2 3 4 4 2 5 1

Total cash compensation $24,987 $25,167 $25,007 $25,860 $26,150 $22,522 $24,905 *

4 3 7 $5M-$7.5M 0 0 0 $7.5M-$10M 0 1 1 $10M-$15M 1 1 2 $15M-$20M 2 0 2 $20M-$25M 0 0 0 $25M-$30M 1 1 2 $30M-$35M 0 0 0 *Insufficient data. NOTE: Incentives are limited to credit unions reporting incentive payments, bonuses are limited to credit unions reporting bonus payments, and total variable pay is limited to credit unions reporting incentive and/or bonus payments.

ÂŠ2009 Credit Union National Association

T-104

2009-2010 Small Credit Union Staff Salary Survey Table 24-3 Loan Clerk Salary Ranges N Overall By credit union asset size

$15M-$20M $20M-$25M $25M-$30M

Minimum $20,016 $21,829 * *

4 2 1 1

Midpoint $22,072 $23,042 * *

Maximum $24,127 $24,256 * *

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-105

2009-2010 Small Credit Union Staff Salary Survey

! !

" $ !

#$ $

% '

)

$ !

! $

(

" !

$ % "

' $"

!$ !

! $

! ! $

" #$ % $

!('

$ $

!!$ !%

( '

! $

" / 0 2

% 1 !

! #$

! !!$

! !

&4 1

! 1 #$ %

" !

ÂŠ2009 Credit Union National Association

$ !

T-106

3 !

" !!$ !%

(

2009-2010 Small Credit Union Staff Salary Survey Table 25-1 Collector/Adjuster Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 5 6 7-10 11 or more 1-2 3-4 5-6 7-8 9-10 $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

N 43 2 3 5 8 9 8 8 1 2 11 3 7 4 6 5 4 2 3 21 17 3 13 13 12 2 1 5 6 16 10 5 1 12 5 10 15 31 8 2 2

Average $30,690 $29,353 $26,405 $28,395 $30,808 $28,639 $35,256 $29,311 * $26,388 $28,591 $27,485 $32,220 $29,111 $35,159 $29,324 $34,052 $25,179 $26,916 $31,730 $30,645 $26,356 $30,675 $30,459 $31,545 $31,499 * $29,947 $28,795 $29,533 $32,980 $32,541 * $28,361 $30,570 $33,833 $30,404 $30,470 $29,048 $34,235 $32,546

25th percentile $26,929 * * $24,900 $26,952 $25,600 $32,878 $26,520 * * $26,929 * $27,000 * $32,178 $21,270 * * * $27,000 $26,929 * $26,903 $24,900 $28,300 * * $24,900 $24,900 $24,900 $27,672 $27,405 * $22,500 $27,000 $29,500 $27,040 $26,000 $26,903 * *

Median $30,673 $29,353 $24,900 $30,389 $29,839 $30,673 $34,000 $27,539 * $27,405 $30,243 $27,672 $30,673 $25,600 $37,100 $30,908 $32,500 $30,908 $24,900 $32,178 $30,673 $24,900 $33,514 $30,673 $30,000 $32,878 * $30,243 $28,300 $29,500 $33,900 $32,878 * $30,243 $28,300 $32,500 $30,673 $30,389 $29,500 $32,878 $27,405

75th percentile $34,000 * * $30,908 $33,500 $32,500 $40,070 $33,550 * * $32,878 * $38,105 * $38,000 $33,280 * * * $34,000 $34,038 * $34,000 $38,105 $38,000 * * $33,514 $33,280 $32,500 $38,000 $37,100 * $33,000 $34,000 $39,583 $33,900 $34,000 $34,038 * *

90th percentile $40,000 * * $33,280 $40,984 $34,038 $40,500 $38,000 * * $33,514 * $40,984 * $40,070 $39,583 * * * $40,500 $38,105 * $37,100 $40,500 $39,583 * * $40,000 $34,000 $40,070 $40,500 $38,105 * $33,514 $40,070 $40,500 $38,105 $40,070 $39,583 * *

ÂŠ2009 Credit Union National Association

T-107

2009-2010 Small Credit Union Staff Salary Survey Table 25-2 Collector/Adjuster Incentives and Bonuses Where Offered

N Overall By credit union asset size

Average incentive $2,212 * * * * $375 $4,397 $534

N 18 1 0 2 6 3 3 3

Average bonus $665 * * $500 $849 $1,033 $575 $400

N 25 1 0 3 7 5 5 4

Total variable pay $1,274 * * $450 $1,043 $770 $2,486 $567

N 43 2 3 5 8 9 8 8

Total cash compensation $31,465 $29,415 $26,405 $28,665 $31,721 $29,067 $37,064 $29,594

8 $5M-$7.5M 0 $7.5M-$10M 0 $10M-$15M 1 $15M-$20M 1 $20M-$25M 2 $25M-$30M 2 $30M-$35M 2 *Insufficient data. NOTE: Incentives are limited to credit unions reporting incentive payments, bonuses are limited to credit unions reporting bonus payments, and total variable pay is limited to credit unions reporting incentive and/or bonus payments.

Table 25-3 Collector/Adjuster Salary Ranges N Overall By credit union asset size

$15M-$20M $20M-$25M $25M-$30M $30M-$35M

7 2 1 1 3

Minimum $27,215 $30,923 * * $23,504

Midpoint $32,371 $35,169 * * $28,675

Maximum $37,526 $39,415 * * $33,847

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-108

2009-2010 Small Credit Union Staff Salary Survey

!" % "&

" %

$ #

" "

! !

" " " '

!* % $ .# /

* % "

+ " "

3# !

! " "

7# -

% #

8# -

((#

" #- '

' # $ *

' ! ! #

!" !

+ "

!" !#

# (9# )

* #

# !

0# 1

5# 6

# ) #

" *

ÂŠ2009 Credit Union National Association

# #

T-109

2009-2010 Small Credit Union Staff Salary Survey Table 26-1 Collection Clerk Salaries

Overall By credit union asset size

N 24 1 3 3 5 5 3 4 1 1 2 2 4 8 2 4 1 1 1 3 9 9 3 9 5 7 1 1 4 4 6 7 1 2 7 7 4 4 16 6 2

Average $26,285 * $26,598 $27,507 $28,021 $23,489 $26,469 $28,508 * * $28,270 $30,860 $24,204 $26,679 $21,896 $27,979 * * * $23,806 $26,554 $26,731 $25,741 $26,881 $22,772 $28,269 * * $27,520 $25,306 $26,882 $26,306 * $24,061 $24,319 $29,137 $25,643 $26,087 $27,579 $24,739 $21,446

25th percentile $22,000 * * * $23,850 $22,000 * * * * * * * $22,000 * * * * * * $21,840 $22,880 * $22,000 $22,848 $22,000 * * * * $22,000 $22,000 * * $20,800 $22,000 * * $22,848 $22,000 *

Median $24,764 * $29,000 $30,000 $30,000 $22,880 $24,000 $29,093 * * $27,040 $30,860 $24,764 $29,000 $22,880 $33,000 * * * $29,000 $23,850 $24,764 $29,000 $24,000 $22,880 $30,000 * * $29,000 $24,764 $30,000 $24,000 * $31,657 $22,848 $31,145 $27,040 $24,000 $30,000 $24,000 $22,000

75th percentile $31,657 * * * $31,657 $24,764 * * * * * * * $31,657 * * * * * * $31,145 $32,760 * $31,720 $24,764 $32,800 * * * * $32,760 $31,145 * * $30,000 $33,000 * * $31,720 $27,040 *

90th percentile $32,800 * * * $32,760 $32,800 * * * * * * * $32,800 * * * * * * $33,406 $33,000 * $33,406 $29,994 $33,000 * * * * $32,800 $33,406 * * $31,720 $33,406 * * $32,800 $33,000 *

$1M-$2M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit Middle Atlantic union East North Central region** West North Central South Atlantic East South Central West South Central Mountain Pacific By number 2 of full-time 4 employees 5 6 7-10 11 or more By number 1-2 of services 3-4 offered*** 5-6 7-8 By amount Less than $1M of loans $3M-$5M outstanding $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 1,500-1,999 of members 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-110

2009-2010 Small Credit Union Staff Salary Survey Table 26-2 Collection Clerk Incentives and Bonuses Where Offered

N Overall By credit union asset size

Average incentive $1,662 * * * * $2,500 * *

Average bonus $458 * * * * $600 * $500

N 12 0 2 1 2 3 2 2

Total variable pay $1,151 * $850 * $1,000 $2,067 $230 $1,500

N 24 1 3 3 5 5 3 4

Total cash compensation $26,871 * $27,165 $27,557 $28,421 $24,729 $26,622 $29,258

6 8 $1M-$2M 0 0 $7.5M-$10M 1 1 $10M-$15M 0 1 $15M-$20M 1 1 $20M-$25M 2 2 $25M-$30M 1 1 $30M-$35M 1 2 *Insufficient data. NOTE: Incentives are limited to credit unions reporting incentive payments, bonuses are limited to credit unions reporting bonus payments, and total variable pay is limited to credit unions reporting incentive and/or bonus payments.

Table 26-3 Collection Clerk Salary Ranges N Overall By credit union asset size

$20M-$25M $25M-$30M $30M-$35M

4 1 2 1

Minimum $22,523 * $22,704 *

Midpoint $27,833 * $27,727 *

Maximum $33,143 * $32,750 *

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-111

2009-2010 Small Credit Union Staff Salary Survey

TITLE: Collection Clerk REPORTS TO: Collections VP/Manager Purpose Provide clerical assistance to the Collection Department. Answer phones, process correspondence, and maintain accurate files. Contact member to determine the reason for the past-due condition of a loan. Make recommendations on actions that should be taken if loan collateral is in jeopardy, reporting to the supervisor. Duties and Responsibilities 1. Process all correspondence for collections department, ensuring accuracy of work. Create form letters, type labels, and provide general administrative support. 2. Maintain collection files according to department procedures. 3. Input data into the credit union’s collection system, and generate reports as requested. 4. Respond to telephone calls regarding payment notices and delinquent accounts. 5. Supervise mailing of payment notices, ensuring that credit union errors are detected promptly and corrected. 6. Provide members with a complete explanation of the loan’s status as requested. 7. Follow up on delinquent loans and make calls for interest, partial, or full payment. 8. Maintain a detailed written record of all communications made regarding the delinquency. 9. Receive and write receipts for mail payments directed to the department and route to teller. 10. Prepare information needed or required by collection agency, and post receipts from collection agency. 11. Perform skip tracing duties as required and directed.

T-112

2009-2010 Small Credit Union Staff Salary Survey Table 27-1 MSR - Plastic Card Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$2M-$5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 4 5 6 7-10 11 or more 1-2 3-4 5-6 7-8 9-10 $3M-$5M $7M-$10M $10M-$15M $15M-$20M $20M-$30M 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more None 1 2 3 or more

N 21 1 3 8 3 3 3 1 3 4 2 2 3 4 2 2 1 2 10 6 1 8 9 2 1 1 4 11 2 3 1 2 3 7 4 4 11 6 2 2

Average $30,480 * $31,898 $30,017 $32,807 $31,355 $28,518 * $37,156 $28,357 $32,353 $28,109 $32,334 $26,122 $28,300 $24,193 * $37,669 $31,076 $27,672 * $31,397 $29,454 $34,280 * * $30,032 $32,262 $28,300 $28,518 * $25,622 $33,436 $29,995 $29,387 $30,871 $31,511 $30,608 $24,495 $30,277

25th percentile $26,100 * * $25,345 * * * * * * * * * * * * * * $27,000 $25,730 * $26,208 $26,100 * * * * $27,040 * * * * * $24,960 * * $26,208 $27,000 * *

Median $29,120 * $31,200 $27,020 $32,614 $30,500 $27,040 * $37,000 $27,040 $38,286 $29,000 $32,614 $25,000 $28,300 $26,208 * $37,000 $30,500 $27,040 * $31,200 $27,040 $32,614 * * $31,200 $32,614 $28,300 $27,040 * $29,120 $31,200 $27,040 $30,500 $33,514 $32,614 $29,000 $25,000 $30,277

75th percentile $33,514 * * $33,810 * * * * * * * * * * * * * * $32,614 $27,040 * $33,514 $30,500 * * * * $37,000 * * * * * $37,000 * * $37,000 $31,200 * *

90th percentile $38,286 * * $44,000 * * * * * * * * * * * * * * $37,464 $33,514 * $44,000 $37,000 * * * * $38,500 * * * * * $37,464 * * $38,286 $44,000 * *

Table 27-2 MSR - Plastic Card Incentives and Bonuses Where Offered

N Overall By credit union asset size

Average incentive $925 * * $925 * * *

Average bonus $577 * * $700 * $650 *

Total variable pay $738 * * $1,083 * $650 *

N 21 1 3 8 3 3 3

Total cash compensation $30,710 * $31,898 $30,423 $32,807 $31,788 $28,685

2 6 7 $2M-$5M 0 1 1 $10M-$15M 0 0 0 $15M-$20M 2 2 3 $20M-$25M 0 0 0 $25M-$30M 0 2 2 $30M-$35M 0 1 1 *Insufficient data. NOTE: Incentives are limited to credit unions reporting incentive payments, bonuses are limited to credit unions reporting bonus payments, and total variable pay is limited to credit unions reporting incentive and/or bonus payments.

ÂŠ2009 Credit Union National Association

T-113

2009-2010 Small Credit Union Staff Salary Survey Table 27-3 MSR - Plastic Card Salary Ranges N Overall By credit union asset size

$15M-$20M $25M-$30M $30M-$35M

5 2 1 2

Minimum $26,408 $23,958 * $24,500

Midpoint $30,484 $27,445 * $28,500

Maximum $34,560 $30,933 * $32,500

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-114

2009-2010 Small Credit Union Staff Salary Survey

TITLE: Member Service Representative â&#x20AC;&#x201C; Plastic Cards REPORTS TO: Plastic Card Manager/Supervisor or Member Service VP Purpose Provide account information to members, open new plastic card accounts, and field additional member requests relating to plastic cards. Duties and Responsibilities 1. Answer telephone inquiries and process financial transactions in a courteous and efficient manner. 2. Process credit/debit/ATM card applications according to credit union policy. 3. Assist members in opening new plastic card accounts. 4. Research and resolve member inquiries regarding account statements, disputes, and monetary adjustments. 5. Process PIN requests. 6. Provide plastic card security reports for the credit union. 7. Assist members with plastic card recovery after theft or loss. 8. Cross-sell other credit union services.

ÂŠ2009 Credit Union National Association

T-115

2009-2010 Small Credit Union Staff Salary Survey Table 28-1 Accountant Salaries

Overall By credit union asset size

N 42 1 2 2 6 11 8 4 8 4 9 5 8 6 6 1 3 1 4 1 9 10 17 4 14 16 6 2 1 3 5 8 10 8 7 1 2 3 10 6 2 18 29 7 4 2

Average $34,222 * $31,560 $32,260 $34,274 $39,141 $34,488 $33,198 $31,771 $32,044 $34,312 $33,080 $35,017 $35,899 $32,708 * $35,573 * $36,464 * $36,183 $37,138 $32,503 $32,207 $33,912 $35,610 $31,750 $36,732 * $32,850 $37,075 $33,333 $40,176 $32,151 $31,313 * $42,238 $27,610 $34,634 $38,387 $29,834 $34,091 $34,856 $36,515 $29,922 $32,202

25th percentile $30,250 * * * $32,000 $34,600 $28,598 * $26,790 * $30,250 $29,000 $31,148 $26,790 $31,600 * * * * * $33,280 $32,115 $26,790 * $31,600 $31,148 $30,250 * * * $33,280 $29,000 $36,000 $26,480 $26,790 * * * $32,000 $35,000 * $31,148 $30,250 $31,600 * *

Median $34,000 * $31,560 $32,260 $32,698 $39,000 $35,500 $31,600 $33,176 $35,330 $32,115 $33,280 $35,360 $38,727 $33,176 * $38,000 * $38,000 * $34,600 $35,360 $33,176 $29,000 $33,280 $36,000 $31,130 $38,000 * $34,000 $33,904 $32,115 $39,000 $31,600 $33,176 * $45,890 $27,000 $33,280 $36,000 $26,790 $34,200 $35,330 $38,000 $26,790 $33,176

75th percentile $38,000 * * * $35,360 $42,517 $37,614 * $35,513 * $38,000 $34,600 $39,000 $42,500 $35,513 * * * * * $36,000 $42,500 $36,500 * $35,360 $39,000 $36,500 * * * $42,500 $38,400 $43,200 $38,000 $34,200 * * * $35,330 $39,968 * $38,000 $38,727 $39,968 * *

90th percentile $42,500 * * * $45,890 $43,200 $46,000 * $38,500 * $38,400 $43,200 $39,000 $46,000 $36,500 * * * * * $50,000 $46,000 $38,400 * $42,500 $43,200 $36,733 * * * $45,890 $38,727 $46,000 $39,000 $35,513 * * * $35,360 $46,000 * $42,500 $42,517 $46,000 * *

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit Middle Atlantic union East North Central region** West North Central South Atlantic East South Central West South Central Mountain Pacific By number 1 of full-time 4 employees 5 6 7-10 11 or more By number 1-2 of services 3-4 offered*** 5-6 7-8 9-10 By amount $2M-$3M of loans $3M-$5M outstanding $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 500-999 of members 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 3 or more *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-116

2009-2010 Small Credit Union Staff Salary Survey Table 28-2 Accountant Incentives and Bonuses Where Offered

N Overall By credit union asset size

Average incentive $672 * * * * * $750 $410 *

Average bonus $784 * * * $900 $1,052 $563 * $774

N 10 0 0 1 2 3 2 0 2

N 15 0 0 1 2 4 4 2 2

Total variable pay $743 * * * $900 $1,164 $656 $410 $774

N 42 1 2 2 6 11 8 4 8

Total cash compensation $34,502 * $31,560 $32,410 $34,574 $39,564 $34,816 $33,444 $32,003

5 $2M-$5M 0 $5M-$7.5M 0 $7.5M-$10M 0 $10M-$15M 0 $15M-$20M 1 $20M-$25M 2 $25M-$30M 2 $30M-$35M 0 *Insufficient data. NOTE: Incentives are limited to credit unions reporting incentive payments, bonuses are limited to credit unions reporting bonus payments, and total variable pay is limited to credit unions reporting incentive and/or bonus payments.

Table 28-3 Accountant Salary Ranges N Overall By credit union asset size

$5M-$7.5M $15M-$20M $20M-$25M

Minimum $33,456 * $34,538 *

4 1 2 1

Midpoint $39,663 * $40,423 *

Maximum $45,871 * $46,307 *

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-117

2009-2010 Small Credit Union Staff Salary Survey

! !

# !

! /

# . !%

# 1!

'*% ''% '(%

# #

# $

% !

! "

! #

ÂŠ2009 Credit Union National Association

# ! %

T-118

! 3 !

% 3 1

! !/ !

! &

! "!

! 1

! %

! ! )*'+ ,

! !!

! # !

% %

2009-2010 Small Credit Union Staff Salary Survey Table 29-1 Accounting Clerk Salaries

Overall By credit union asset size

N 63 1 3 6 10 12 11 12 8 5 5 15 5 8 9 6 3 7 3 4 9 24 23 6 20 23 12 2 1 9 7 8 14 16 8 1 2 4 14 15 10 17 41 11 6 5

Average $29,130 * $32,262 $24,386 $29,180 $30,103 $28,714 $28,753 $30,509 $31,853 $31,117 $28,541 $29,620 $28,287 $29,476 $24,662 $24,687 $33,459 $30,605 $28,543 $29,915 $30,061 $28,130 $32,044 $27,497 $29,563 $28,873 $33,249 * $28,462 $28,892 $29,013 $29,850 $29,220 $28,901 * $28,590 $28,025 $29,277 $27,223 $32,605 $28,566 $28,599 $31,928 $27,997 $28,978

25th percentile $25,000 * * $22,755 $26,263 $25,084 $23,400 $25,000 $28,000 $31,200 $27,560 $26,263 $25,168 $24,440 $27,800 $23,000 * $31,000 * * $27,040 $25,168 $25,000 $27,429 $25,000 $25,074 $24,752 * * $23,400 $26,263 $25,074 $25,000 $25,168 $25,000 * * * $25,000 $25,000 $29,055 $25,074 $25,000 $27,800 $23,000 $28,000

Median $28,538 * $34,320 $23,140 $29,019 $28,870 $28,000 $30,243 $31,521 $31,609 $31,432 $28,000 $31,824 $28,000 $29,055 $25,000 $24,430 $32,700 $29,500 $31,000 $29,500 $29,640 $28,000 $34,320 $28,000 $28,100 $29,500 $31,824 * $27,800 $29,500 $28,000 $28,100 $29,870 $28,000 * $29,500 $29,640 $29,500 $27,560 $31,824 $28,000 $28,000 $29,640 $23,000 $30,243

75th percentile $31,824 * * $27,040 $30,000 $34,632 $31,200 $31,408 $31,824 $34,320 $33,488 $30,000 $31,824 $30,243 $30,500 $26,000 * $38,304 * * $31,521 $33,488 $31,609 $34,667 $29,870 $31,609 $32,219 * * $34,320 $31,000 $30,000 $35,464 $32,219 $31,824 * * * $31,521 $30,500 $33,488 $31,609 $31,609 $35,464 $30,500 $31,824

90th percentile $35,360 * * $31,521 $35,500 $38,304 $35,464 $32,700 $34,050 $35,360 $41,475 $33,904 $35,000 $35,464 $35,000 $31,521 * $43,000 * * $38,304 $35,464 $32,700 $36,000 $32,000 $38,304 $35,000 * * $35,360 $33,904 $35,000 $41,475 $36,100 $31,824 * * * $36,000 $34,320 $41,475 $35,000 $34,320 $36,100 $43,000 $31,824

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit New England union Middle Atlantic region** East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific By number 3 of full-time 4 employees 6 7-10 11 or more By number 1-2 of services 3-4 offered*** 5-6 7-8 9-10 By amount $1M-$2M of loans $3M-$5M outstanding $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 500-999 of members 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 3 or more *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-119

2009-2010 Small Credit Union Staff Salary Survey Table 29-2 Accounting Clerk Incentives and Bonuses Where Offered

N Overall By credit union asset size

Average incentive $888 * * * $350 $883 * $803 *

N 21 0 0 2 4 2 5 6 2

Average bonus $540 * * $150 $313 $650 $585 $690 $575

N 27 0 0 2 6 3 6 7 3

Total variable pay $714 * * $220 $325 $1,022 $504 $821 $1,288

N 63 1 3 6 10 12 11 12 8

Total cash compensation $29,442 * $32,262 $24,459 $29,375 $30,359 $28,989 $29,194 $31,024

9 $2M-$5M 0 $5M-$7.5M 0 $7.5M-$10M 1 $10M-$15M 2 $15M-$20M 2 $20M-$25M 1 $25M-$30M 2 $30M-$35M 1 *Insufficient data. NOTE: Incentives are limited to credit unions reporting incentive payments, bonuses are limited to credit unions reporting bonus payments, and total variable pay is limited to credit unions reporting incentive and/or bonus payments.

Table 29-3 Accounting Clerk Salary Ranges N Minimum Midpoint Maximum 15 $23,892 $28,574 $33,255 $7.5M-$10M 2 $22,038 $25,839 $29,640 $15M-$20M 2 $30,062 $34,704 $39,346 $20M-$25M 6 $23,419 $28,059 $32,700 $25M-$30M 2 $22,378 $27,684 $32,990 $30M-$35M 3 $23,587 $28,373 $33,160 NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position. Overall By credit union asset size

ÂŠ2009 Credit Union National Association

T-120

2009-2010 Small Credit Union Staff Salary Survey

! $

$ !

) #& !

#( #( ) ) $

# ",

( # $

! ! 4

! )

(# !

" $

& !

) !

( ! ".

$ $

)

( "

$ $

# ( 7

)

$ #

! "9

%:"

%'"

( "

;

%%" 7

! "

/" 0

#( #(

! ! ! !(

)

! &

$ #&

$ $

$ !

" $

! $

)

! $

& !

$ !

# !

$ !

)

ÂŠ2009 Credit Union National Association

" ! "

T-121

& "

2009-2010 Small Credit Union Staff Salary Survey Table 30-1 Small Credit Union Generalist Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific 1 2 3 4 None 1-2 3-4 5-6 7-8 Less than $1M $1M-$2M $2M-$3M $3M-$5M $5M-$7M $7M-$10M 1-499 500-999 1,000-1,499 1,500-1,999 2,000-2,999 None 1

N 60 3 18 21 12 2 4 3 7 16 8 6 3 6 4 7 3 29 26 2 8 20 21 9 2 2 12 15 20 8 3 3 11 26 15 5 58 2

Average $29,209 $21,320 $29,387 $27,579 $27,744 $37,600 $36,614 $24,622 $29,942 $30,902 $27,090 $29,745 $23,011 $29,491 $29,693 $31,153 $36,650 $28,471 $29,234 $28,793 $33,256 $28,168 $28,126 $30,656 $34,146 $36,217 $26,575 $27,498 $27,816 $32,641 $37,077 $25,014 $29,966 $27,490 $31,032 $32,644 $29,205 $29,353

25th percentile $23,771 * $24,440 $22,609 $25,000 * * * $25,000 $26,520 $25,208 $20,667 * $25,039 * $22,609 * $24,000 $22,609 * $30,000 $22,880 $23,771 $27,630 * * $23,889 $24,590 $22,667 $30,000 * * $24,844 $22,556 $23,219 $28,269 $23,771 *

Median $27,630 $23,639 $27,040 $25,208 $26,779 $38,900 $35,950 $22,556 $25,946 $30,000 $25,400 $24,648 $22,800 $30,389 $30,000 $34,300 $43,000 $27,560 $26,779 $34,300 $30,389 $25,208 $26,520 $30,000 $33,700 $48,670 $24,648 $26,779 $25,208 $31,250 $37,600 $23,771 $29,380 $26,779 $30,000 $30,000 $27,630 $34,300

75th percentile $34,000 * $34,625 $30,000 $30,389 * * * $32,941 $38,900 $27,560 $37,600 * $31,000 * $36,000 * $31,000 $34,000 * $38,750 $34,300 $31,250 $36,000 * * $28,000 $31,000 $30,000 $38,900 * * $33,263 $31,250 $37,600 $34,300 $33,700 *

90th percentile $38,900 * $43,000 $36,000 $32,215 * * * $44,506 $38,900 $30,213 $49,714 * $44,301 * $38,750 * $36,000 $38,900 * $48,670 $38,900 $35,000 $36,000 * * $35,000 $36,000 $36,000 $38,900 * * $38,750 $34,650 $38,900 $44,301 $38,900 *

Table 30-2 Small Credit Union Generalist Incentives and Bonuses Where Offered

N Overall By credit union asset size

Average incentive * * * * * * *

N 21 0 4 9 5 0 3

Average bonus $1,005 * $413 $755 $609 * $2,420

N 21 0 4 9 5 0 3

Total variable pay $1,005 * $413 $755 $609 * $2,420

N 60 3 18 21 12 2 4

Total cash compensation $29,571 $21,320 $29,479 $27,911 $27,959 $37,600 $38,631

0 $1M-$2M 0 $2M-$5M 0 $5M-$7.5M 0 $7.5M-$10M 0 $10M-$15M 0 $15M-$20M 0 *Insufficient data. NOTE: Incentives are limited to credit unions reporting incentive payments, bonuses are limited to credit unions reporting bonus payments, and total variable pay is limited to credit unions reporting incentive and/or bonus payments.

ÂŠ2009 Credit Union National Association

T-122

2009-2010 Small Credit Union Staff Salary Survey Table 30-3 Small Credit Union Generalist Salary Ranges N Overall By credit union asset size

$1M-$2M $5M-$7.5M $7.5M-$10M

4 1 1 2

Minimum $17,555 * * $20,436

Midpoint $23,185 * * $28,272

Maximum $28,816 * * $36,108

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-123

2009-2010 Small Credit Union Staff Salary Survey

! $ " !

' # !" % " $ "

" ( %

#" !

%& )

)

# "

" #!

$ ! "

# *!

)

% ,% !

! $ !! "

) *

! !

!! "

) ! ! *

# 4% * 5%

# !

) ! " 0 %

" "

! !

/ $ !

0 $ "

!% 0

! )

"! % !

)

% !

* !

$ " !

)

! * *

! 3%

#" !

+7%

! #!

"! %

" )

# #" !

% "!

ÂŠ2009 Credit Union National Association

)

T-124

$ 0 &$ !! "

) $

2009-2010 Small Credit Union Staff Salary Survey Table 31-1 Part-Time President/CEO/Manager Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

By number of branch offices

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $25M-$30M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific None 1 2 3 None 1-2 3-4 5-6 Less than $1M $1M-$2M $2M-$3M $3M-$5M $5M-$7M $10M-$15M 1-499 500-999 1,000-1,499 1,500-1,999 2,000-2,999 None 1

N 133 59 54 13 3 3 1 8 29 36 18 13 11 7 6 5 99 25 8 1 80 44 7 2 46 52 18 13 2 2 51 63 12 6 1 132 1

Average $20.90 $18.48 $21.85 $25.18 $21.03 $28.41 * $31.85 $19.09 $21.21 $19.82 $19.72 $23.66 $16.19 $14.84 $26.08 $20.48 $21.66 $23.35 * $20.17 $21.53 $21.35 $32.92 $19.07 $19.25 $23.67 $27.36 $25.69 $27.62 $20.64 $20.23 $22.69 $26.19 * $20.89 *

25th percentile $15.00 $13.75 $16.00 $19.16 * * * $20.00 $15.00 $16.00 $17.31 $16.00 $18.00 $12.00 $10.00 $15.00 $15.00 $16.80 $19.23 * $15.00 $15.28 $16.62 * $13.70 $14.30 $17.00 $19.16 * * $15.00 $15.00 $15.76 $18.00 * $15.00 *

Median $19.16 $16.80 $20.00 $24.00 $16.40 $30.00 * $33.00 $16.00 $19.14 $20.00 $19.66 $19.52 $16.62 $13.00 $24.00 $18.50 $19.47 $24.00 * $18.50 $20.00 $22.00 $36.00 $18.00 $17.50 $21.22 $29.44 $22.00 $27.62 $19.27 $18.75 $22.00 $22.00 * $19.14 *

75th percentile $23.25 $20.00 $24.70 $30.00 * * * $37.00 $21.22 $27.14 $22.00 $22.00 $25.00 $20.00 $15.76 $26.00 $21.47 $26.00 $30.00 * $21.22 $25.00 $30.00 * $20.00 $22.00 $25.00 $33.00 * * $22.00 $22.00 $30.00 $30.00 * $23.25 *

90th percentile $35.00 $25.00 $36.50 $37.00 * * * $60.00 $35.00 $36.50 $25.99 $27.32 $37.00 $25.00 $29.44 $51.25 $35.00 $33.00 $36.00 * $29.41 $35.00 $35.00 * $25.99 $30.00 $37.00 $37.00 * * $33.00 $35.00 $31.08 $40.00 * $35.00 *

ÂŠ2009 Credit Union National Association

T-125

2009-2010 Small Credit Union Staff Salary Survey Table 31-2 Part-Time President/CEO/Manager Incentives and Bonuses Where Offered Average incentive $1,346 * $1,500 * * * *

N Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $25M-$30M

4 1 2 1 0 0 0

N 27 8 13 4 0 1 1

Average bonus $801 $506 $750 $1,150 * * *

N 28 8 14 4 0 1 1

Total variable pay $963 $756 $911 $1,275 * * *

Table 31-3 Part-Time President/CEO/Manager Salary Ranges N Overall By credit union asset size

$1M-$2M $2M-$5M $7.5M-$10M

3 1 1 1

Minimum $19.33 * * *

Midpoint $24.00 * * *

Maximum $28.66 * * *

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-126

2009-2010 Small Credit Union Staff Salary Survey Table 32-1 Part-Time Executive VP or Assistant Manager Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific None 1 2 3 5 6 7-10 None 1-2 3-4 5-6 7-8 Less than $1M $1M-$2M $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M 1-499 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 None 1

N 73 19 26 8 8 7 2 2 1 1 14 23 11 6 8 3 4 3 30 24 9 2 3 2 3 31 23 9 7 3 16 26 2 15 5 5 3 1 16 28 12 8 5 2 2 72 1

Average $17.44 $12.90 $16.37 $20.99 $21.13 $22.71 $29.50 $11.25 * * $20.16 $18.30 $15.78 $17.01 $16.56 $14.47 $15.94 $13.28 $16.91 $15.10 $23.24 $19.28 $16.44 $18.04 $20.59 $15.01 $17.33 $21.34 $23.49 $14.71 $13.34 $16.12 $20.77 $20.09 $20.02 $15.20 $32.82 * $13.32 $15.92 $22.46 $19.02 $25.00 $15.03 $13.39 $17.48 *

25th percentile $12.00 $9.65 $12.50 $17.43 $17.50 $15.00 * * * * $13.77 $12.10 $10.00 $12.50 $13.75 * * * $11.53 $12.00 $18.00 * * * * $12.00 $10.00 $15.00 $17.50 * $10.00 $11.53 * $16.36 $17.85 $12.00 * * $9.25 $12.00 $16.36 $15.00 $18.25 * * $12.00 *

Median $16.00 $10.80 $14.25 $20.14 $18.13 $25.00 $29.50 $11.25 * * $18.00 $15.00 $12.18 $15.00 $18.00 $14.00 $17.50 $11.53 $14.70 $14.00 $21.85 $21.00 $12.50 $17.85 $15.00 $14.00 $15.00 $17.50 $21.47 $12.50 $12.00 $14.50 $25.00 $18.00 $18.25 $12.10 $32.00 * $10.40 $14.00 $24.17 $17.50 $21.85 $12.50 $12.00 $16.00 *

75th percentile $21.00 $16.00 $18.00 $25.00 $23.01 $29.00 * * * * $21.00 $24.17 $24.00 $20.00 $19.00 * * * $20.00 $17.00 $25.00 * * * * $18.00 $24.17 $21.85 $32.00 * $12.61 $18.50 * $21.85 $21.00 $15.00 * * $17.00 $18.50 $28.00 $25.00 $29.00 * * $21.00 *

90th percentile $29.00 $22.00 $21.47 $29.00 $35.00 $32.00 * * * * $38.00 $29.00 $32.00 $28.00 $25.00 * * * $29.00 $19.45 $32.00 * * * * $21.47 $29.00 $28.00 $38.00 * $22.00 $24.00 * $29.00 $25.00 $28.00 * * $22.00 $20.00 $32.00 $29.00 $38.00 * * $29.00 *

ÂŠ2009 Credit Union National Association

T-127

2009-2010 Small Credit Union Staff Salary Survey Table 32-2 Part-Time Executive VP or Assistant Manager Incentives and Bonuses Where Offered

N Overall By credit union asset size

4 1 1 0 1 0 0 1 0

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M

Average incentive $2,618 * * * * * * * *

N 23 5 9 4 1 2 1 0 1

Average bonus $560 $342 $437 $1,265 * $650 * * *

N 25 5 9 4 2 2 1 1 1

Total variable pay $941 $742 $1,088 $1,265 $858 $650 * * *

Table 32-3 Part-Time Executive VP or Assistant Manager Salary Ranges N Overall By credit union asset size

$1M-$2M $7.5M-$10M

2 1 1

Minimum $14.50 * *

Midpoint $17.65 * *

Maximum $20.81 * *

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-128

2009-2010 Small Credit Union Staff Salary Survey Table 33-1 Part-Time Executive Secretary/Administrative Assistant Salaries

Overall By credit union asset size

By credit union region**

By number of full-time employees

By number of services offered***

By amount of loans outstanding

By number of members

$1M-$2M $2M-$5M $5M-$7.5M $10M-$15M $15M-$20M $20M-$25M $30M-$35M New England Middle Atlantic East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific None 1 2 6 7-10 11 or more None 1-2 3-4 5-6 Less than $1M $1M-$2M $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M 1-499 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 5,000 or more None

N 22 6 9 1 1 3 1 1 2 1 7 2 2 1 4 1 2 8 8 2 1 2 1 7 9 3 3 3 8 5 1 1 1 2 1 5 10 1 2 2 1 1 22

Average $15.23 $10.21 $19.98 * * $12.32 * * $16.30 * $15.88 $16.04 $11.25 * $12.88 * $15.50 $11.61 $18.49 $21.07 * $11.06 * $12.38 $19.17 $13.10 $12.56 $8.67 $16.46 $18.44 * * * $14.98 * $12.23 $16.99 * $14.69 $11.06 * * $15.23

25th percentile $10.00 $7.75 $12.50 * * * * * * * $10.00 * * * * * * $10.00 $11.00 * * * * $7.75 $11.00 * * * $10.00 $15.00 * * * * * $10.00 $10.00 * * * * * $10.00

Median $12.50 $10.00 $15.00 * * $11.00 * * $14.96 * $10.95 $11.00 $11.25 * $11.15 * $15.00 $10.00 $15.00 $18.00 * $11.15 * $10.00 $15.00 $12.50 $11.15 $10.00 $12.50 $18.00 * * * $14.96 * $10.00 $15.00 * $18.00 $11.15 * * $12.50

75th percentile $16.00 $11.50 $24.00 * * * * * * * $12.50 * * * * * * $12.50 $16.00 * * * * $16.00 $24.00 * * * $15.00 $21.80 * * * * * $11.50 $16.00 * * * * * $16.00

90th percentile $24.00 $16.00 $49.00 * * * * * * * $49.00 * * * * * * $21.80 $49.00 * * * * $21.80 $49.00 * * * $49.00 $25.00 * * * * * $21.80 $24.00 * * * * * $24.00

Table 33-2 Part-Time Executive Secretary/Administrative Assistant Incentives and Bonuses Where Offered

N Overall By credit union asset size

$1M-$2M $2M-$5M $15M-$20M

1 0 1 0

Average incentive * * * *

N 5 2 2 1

Average bonus $238 $100 $325 *

N 5 2 2 1

Total variable pay $336 $100 $575 *

ÂŠ2009 Credit Union National Association

T-129

2009-2010 Small Credit Union Staff Salary Survey Table 34-1 Part-Time Teller Salaries 25th 75th 90th N Average Median percentile percentile percentile Overall 347 $10.58 $9.00 $10.00 $11.50 $13.97 By credit $1M-$2M 23 $10.75 $9.00 $10.50 $12.00 $13.39 union asset $2M-$5M 81 $11.32 $9.00 $10.85 $12.17 $15.45 size $5M-$7.5M 32 $12.23 $9.08 $12.00 $14.50 $17.00 $7.5M-$10M 39 $10.61 $8.66 $10.00 $11.60 $14.00 $10M-$15M 56 $10.04 $8.94 $9.50 $10.30 $13.50 $15M-$20M 41 $11.72 $9.25 $10.33 $12.50 $14.63 $20M-$25M 34 $9.77 $8.80 $9.00 $11.00 $11.65 $25M-$30M 26 $10.32 $9.25 $10.00 $11.00 $12.00 $30M-$35M 15 $9.37 $8.50 $10.00 $10.25 $10.50 By credit New England 19 $12.16 $9.50 $11.50 $13.80 $15.00 union Middle Atlantic 50 $10.91 $9.12 $10.28 $12.00 $14.90 region* East North Central 106 $10.61 $9.00 $9.50 $11.10 $14.00 West North Central 39 $10.19 $9.00 $10.00 $10.75 $12.00 South Atlantic 38 $10.60 $9.25 $10.00 $11.65 $13.00 East South Central 28 $11.55 $9.00 $10.30 $13.97 $15.85 West South Central 26 $9.03 $7.67 $8.50 $10.00 $10.50 Mountain 30 $10.43 $9.00 $10.00 $11.00 $12.98 Pacific 11 $11.07 $9.00 $9.75 $13.50 $13.50 By number None 39 $13.24 $10.00 $12.00 $15.35 $19.16 of full-time 1 43 $11.43 $9.00 $10.50 $12.17 $15.00 employees 2 46 $11.11 $9.08 $11.00 $13.00 $14.02 3 37 $10.96 $9.00 $10.00 $13.39 $13.97 4 35 $9.84 $9.00 $9.50 $10.27 $11.60 5 27 $10.55 $9.50 $10.00 $11.00 $13.50 6 20 $9.94 $8.81 $9.15 $11.56 $11.65 7-10 61 $9.99 $9.00 $9.32 $10.65 $12.38 11 or more 39 $10.09 $8.50 $9.50 $10.13 $11.50 By number None 50 $12.21 $10.20 $12.00 $13.72 $15.85 of services 1-2 82 $11.38 $9.00 $10.00 $12.48 $15.96 offered** 3-4 94 $10.24 $9.00 $10.00 $11.10 $13.80 5-6 81 $10.31 $9.00 $9.50 $10.50 $12.25 7-8 32 $9.95 $8.50 $9.50 $10.57 $12.00 9-10 8 $9.79 $8.81 $9.25 $11.00 $12.98 By amount Less than $1M 22 $10.79 $9.50 $10.50 $12.00 $12.66 of loans $1M-$2M 55 $11.51 $9.55 $11.00 $12.25 $15.45 outstanding $2M-$3M 26 $12.39 $9.00 $10.85 $14.00 $19.75 $3M-$5M 65 $10.94 $9.00 $10.00 $13.50 $15.00 $5M-$7M 47 $10.41 $9.00 $10.00 $12.00 $13.39 $7M-$10M 43 $10.53 $9.00 $10.00 $10.65 $13.80 $10M-$15M 43 $10.68 $9.00 $9.50 $10.75 $12.00 $15M-$20M 30 $9.69 $8.50 $9.25 $11.56 $12.00 $20M-$30M 16 $9.83 $9.50 $10.00 $10.00 $10.50 By number 1-499 15 $13.11 $10.00 $12.00 $13.50 $25.00 of members 500-999 68 $11.66 $9.50 $11.00 $13.97 $15.85 1,000-1,499 47 $11.41 $9.08 $10.50 $13.50 $14.90 1,500-1,999 44 $10.73 $9.00 $10.00 $11.60 $15.00 2,000-2,999 69 $10.20 $9.00 $9.75 $11.00 $13.00 3,000-3,999 45 $10.35 $9.00 $10.00 $11.45 $13.80 4,000-4,999 31 $9.48 $8.81 $9.00 $10.00 $11.00 5,000 or more 28 $10.48 $8.80 $9.25 $10.50 $11.65 By number None 278 $10.97 $9.00 $10.00 $12.00 $14.02 of branch 1 50 $9.73 $8.50 $9.00 $10.00 $12.50 offices 2 13 $9.73 $8.81 $9.50 $10.00 $12.00 3 or more 6 $10.55 $10.00 $10.00 $11.65 $11.65 *New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI **Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-130

2009-2010 Small Credit Union Staff Salary Survey Table 34-2 Part-Time Teller Incentives and Bonuses Where Offered

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 26 0 3 0 2 5 3 8 4 1

Average incentive $540 * $433 * $200 $134 $450 $1,028 $521 *

N 102 2 17 11 10 20 14 13 9 6

Average bonus $328 $100 $295 $392 $206 $224 $236 $567 $291 $296

N 119 2 18 11 12 22 16 19 12 7

Total variable pay $413 $100 $331 $392 $205 $242 $276 $773 $448 $280

Table 34-3 Part-Time Teller Ranges

Overall By credit union asset size

N 27 1 1 1 4 2 5 5 4 4

Minimum $8.43 * * * $9.36 $8.50 $8.84 $8.02 $8.10 $8.31

Midpoint $10.35 * * * $11.66 $10.75 $10.32 $9.84 $9.93 $10.17

Maximum $12.27 * * * $13.97 $13.00 $11.80 $11.67 $11.76 $12.03

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M *Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-131

2009-2010 Small Credit Union Staff Salary Survey Table 35-1 Part-Time Member Service Representative Salaries

Overall By credit union asset size

N 157 6 32 22 21 27 20 14 8 7 11 25 43 29 15 5 10 10 9 9 20 32 25 12 12 9 26 12 12 37 54 41 10 3 3 21 18 34 17 23 19 20 2 3 20 38 25 30 20 7 14 135 16 5 1

Average $11.38 $9.33 $11.41 $10.96 $12.44 $10.91 $11.11 $11.08 $11.70 $12.66 $12.55 $11.76 $11.18 $10.75 $11.95 $10.77 $12.71 $8.69 $12.13 $11.66 $12.38 $12.69 $10.65 $11.03 $11.61 $10.71 $10.64 $11.27 $12.02 $11.63 $11.68 $10.91 $10.43 $11.97 $11.21 $10.63 $11.87 $11.51 $12.84 $10.11 $12.00 $11.49 $11.00 $10.59 $11.57 $10.90 $11.49 $12.54 $11.66 $9.32 $10.53 $11.59 $10.64 $10.72 *

25th percentile $9.50 $8.75 $9.78 $9.00 $10.00 $8.62 $9.13 $9.69 $11.50 $11.00 $9.50 $9.85 $9.25 $8.75 $9.60 $10.00 $9.52 $8.25 $10.00 $10.00 $9.00 $10.50 $9.26 $8.85 $9.50 $8.62 $8.50 $9.52 $10.63 $9.00 $9.50 $9.52 $7.69 * * $8.93 $10.39 $10.00 $10.50 $8.50 $9.60 $9.52 * * $9.78 $9.00 $8.85 $9.85 $9.13 $7.50 $9.52 $9.25 $9.50 $9.52 *

Median $10.76 $9.00 $10.75 $10.00 $11.73 $10.50 $10.00 $10.88 $11.50 $12.93 $12.00 $10.72 $11.00 $10.01 $11.41 $10.63 $12.50 $8.50 $12.00 $10.63 $12.00 $12.00 $10.00 $10.01 $10.50 $11.50 $10.50 $10.76 $11.81 $10.01 $12.00 $10.00 $10.50 $11.50 $13.00 $9.50 $10.75 $10.50 $12.85 $9.50 $12.00 $11.50 $11.00 $11.00 $10.63 $10.37 $11.00 $12.00 $12.00 $9.70 $10.76 $10.76 $10.50 $9.52 *

75th percentile $12.87 $10.00 $13.00 $11.00 $15.00 $12.68 $12.50 $12.00 $13.60 $14.77 $13.50 $12.00 $12.50 $13.26 $13.75 $11.20 $14.50 $9.50 $14.28 $13.00 $14.50 $13.46 $11.20 $13.36 $14.77 $12.35 $12.00 $11.00 $13.00 $12.00 $13.26 $12.50 $11.00 * * $12.00 $13.00 $12.05 $13.46 $10.50 $13.75 $12.93 * * $13.00 $12.05 $13.26 $14.50 $13.75 $10.00 $11.50 $13.26 $11.50 $13.60 *

90th percentile $14.77 $11.81 $13.74 $17.00 $17.00 $13.50 $14.50 $13.96 $14.28 $14.77 $19.08 $15.18 $14.77 $14.50 $17.00 $13.50 $15.47 $10.00 $14.70 $13.00 $17.00 $15.47 $12.93 $15.00 $17.00 $12.50 $13.75 $14.13 $15.00 $17.45 $15.00 $14.77 $12.85 * * $14.50 $15.00 $15.00 $15.00 $14.50 $14.77 $14.28 * * $14.50 $13.74 $17.00 $15.18 $14.77 $12.00 $13.60 $15.00 $12.00 $15.00 *

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit New England union Middle Atlantic region** East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific By number None of full-time 1 employees 2 3 4 5 6 7-10 11 or more By number None of services 1-2 offered*** 3-4 5-6 7-8 9-10 By amount Less than $1M of loans $1M-$2M outstanding $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 1-499 of members 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 3 or more *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-132

2009-2010 Small Credit Union Staff Salary Survey Table 35-2 Part-Time Member Service Representative Incentives and Bonuses Where Offered

Overall By credit union asset size

N 19 1 4 1 5 5 0 1 2

Average incentive $349 * $274 * $255 $424 * * $262

N 52 11 8 5 11 5 5 3 4

Average bonus $263 $237 $360 $261 $244 $319 $150 $200 $350

N 65 12 10 6 13 10 5 4 5

Total variable pay $330 $253 $382 $303 $354 $392 $150 $320 $401

Overall By credit union asset size

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M

N 12 1 1 1 2 1 2 1 2 1

Minimum $9.23 * * * $9.02 * $10.00 * $8.75 *

Midpoint $11.12 * * * $11.11 * $12.13 * $10.38 *

Maximum $13.01 * * * $13.21 * $14.25 * $12.00 *

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-133

2009-2010 Small Credit Union Staff Salary Survey Table 36-1 Part-Time Accountant Salaries

Overall By credit union asset size

N 26 1 9 2 2 5 1 4 1 1 2 2 9 3 4 1 2 1 2 4 4 1 2 5 4 1 3 2 2 6 9 3 4 2 1 6 2 4 4 5 3 1 3 3 3 5 7 2 2 1 22 2 1 1

Average $17.60 * * $11.00 $16.15 $17.29 * $20.25 * * $15.67 $15.11 $12.46 $34.02 $15.97 * $14.84 * $20.51 $15.12 $15.20 * $21.42 $13.84 $24.48 * $15.67 $24.86 $19.33 $16.53 $14.11 $19.17 $10.58 $41.28 * $15.84 $17.30 $17.03 $11.83 $15.32 $25.27 * $12.28 $15.53 $15.75 $25.05 $13.36 $12.74 $29.83 * $15.24 $32.61 * *

25th percentile $12.00 * * * * $14.00 * * * * * * $8.50 * * * * * * * * * * $13.20 * * * * * $12.00 $12.00 * * * * $13.26 * * * $14.00 * * * * * $18.00 $10.00 * * * $11.00 * * *

Median $15.05 * * $11.00 $16.15 $16.00 * $15.00 * * $16.00 $14.33 $12.00 $38.00 $16.00 * $10.00 * $21.00 $15.05 $16.00 * $20.00 $14.00 $25.00 * $20.24 $38.00 $19.33 $18.00 $14.33 $21.00 $10.00 $38.00 * $15.05 $17.30 $16.00 $13.20 $14.33 $21.00 * $13.26 $12.00 $16.00 $20.00 $12.00 $6.00 $38.00 * $15.05 $45.00 * *

75th percentile $20.24 * * * * $20.24 * * * * * * $13.26 * * * * * * * * * * $14.33 * * * * * $20.00 $16.00 * * * * $18.00 * * * $20.24 * * * * * $25.00 $16.00 * * * $20.00 * * *

90th percentile $25.00 * * * * $23.00 * * * * * * $23.00 * * * * * * * * * * $16.00 * * * * * $25.00 $20.24 * * * * $20.00 * * * $23.00 * * * * * $45.00 $23.00 * * * $23.00 * * *

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit New England union Middle Atlantic region** East North Central West North Central South Atlantic East South Central West South Central Mountain Pacific By number None of full-time 1 employees 2 3 4 5 6 7-10 11 or more By number None of services 1-2 offered*** 3-4 5-6 7-8 9-10 By amount Less than $1M of loans $1M-$2M outstanding $2M-$3M $3M-$5M $5M-$7M $7M-$10M $15M-$20M $20M-$30M By number 1-499 of members 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 3 or more *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-134

2009-2010 Small Credit Union Staff Salary Survey Table 36-2 Part-Time Accountant Incentives and Bonuses Where Offered

N Overall By credit union asset size

$2M-$5M $10M-$15M $15M-$20M $20M-$25M $25M-$30M

1 0 1 0 0 0

Average incentive * * * * * *

N 5 1 1 1 1 1

Average bonus $681 * * * * *

N 6 1 2 1 1 1

Total variable pay $617 * $550 * * *

ÂŠ2009 Credit Union National Association

T-135

2009-2010 Small Credit Union Staff Salary Survey Table 37-1 Part-Time Loan Officer Salaries

Overall By credit union asset size

N 54 6 15 11 6 5 5 2 4 3 10 19 6 4 6 5 1 16 8 8 4 3 2 2 10 1 12 18 12 6 5 1 5 10 5 13 5 7 5 3 1 4 16 10 7 9 5 2 1 48 3 2 1

Average $14.84 $10.91 $14.38 $13.33 $17.89 $18.14 $15.04 $17.68 $16.19 $27.20 $15.03 $15.25 $12.91 $9.88 $12.08 $15.76 * $14.27 $11.27 $18.92 $14.04 $16.04 $18.07 $14.20 $14.34 * $14.64 $15.11 $13.26 $16.20 $16.36 * $11.25 $11.66 $18.68 $14.60 $14.69 $14.41 $20.42 $17.09 * $11.13 $13.67 $15.73 $13.19 $18.75 $14.07 $14.38 * $15.04 $16.48 $11.39 *

25th percentile $10.35 $9.28 $9.50 $10.00 $14.50 $14.00 $10.25 * * * $14.50 $11.75 $8.78 * $10.00 $13.00 * $10.00 $8.78 $13.50 * * * * $12.41 * $10.00 $10.25 $10.50 $13.00 $14.50 * $10.00 $9.00 $8.40 $11.75 $14.50 $10.35 $16.00 * * * $10.00 $15.00 $10.35 $15.00 $10.25 * * $10.50 * * *

Median $13.50 $10.00 $11.19 $13.50 $16.88 $15.50 $13.71 $17.68 $15.88 $22.25 $15.00 $14.00 $12.41 $10.00 $10.25 $13.00 * $12.25 $10.50 $16.00 $15.00 $13.50 $20.00 $10.00 $13.10 * $10.63 $13.50 $13.10 $15.00 $15.25 * $10.00 $10.50 $10.00 $13.50 $15.25 $14.00 $20.00 $16.00 * $8.78 $10.50 $15.00 $13.50 $19.80 $13.10 $14.38 * $14.00 $16.00 $10.25 *

75th percentile $16.00 $12.63 $14.50 $15.00 $18.75 $26.75 $19.80 * * * $16.00 $16.00 $16.00 * $10.50 $18.52 * $15.00 $15.00 $26.75 * * * * $15.75 * $15.00 $18.75 $16.00 $19.80 $15.75 * $13.00 $14.00 $15.50 $15.00 $15.75 $15.00 $26.75 * * * $14.00 $17.50 $13.50 $22.53 $14.00 * * $16.00 * * *

90th percentile $22.25 $16.00 $20.50 $17.50 $27.82 $26.75 $22.53 * * * $17.50 $26.75 $20.00 * $27.82 $22.53 * $18.75 $15.00 $27.82 * * * * $22.25 * $20.50 $26.75 $17.50 $22.53 $22.25 * $16.00 $14.00 $54.00 $22.50 $17.50 $22.53 $26.75 * * * $20.50 $18.75 $22.50 $26.75 $22.25 * * $22.50 * * *

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $25M-$30M $30M-$35M By credit New England union Middle Atlantic region** East North Central West North Central South Atlantic East South Central Mountain Pacific By number None of full-time 1 employees 2 3 4 5 6 7-10 11 or more By number None of services 1-2 offered*** 3-4 5-6 7-8 9-10 By amount Less than $1M of loans $1M-$2M outstanding $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 1-499 of members 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 3 or more *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-136

2009-2010 Small Credit Union Staff Salary Survey Table 37-2 Part-Time Loan Officer Incentives and Bonuses Where Offered Average incentive $337 * * $233 * * * * *

N Overall By credit union asset size

4 0 1 2 0 0 1 0 0

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $25M-$30M $30M-$35M

N 14 1 6 1 1 2 0 1 2

Average bonus $459 * $482 * * $375 * * $500

Total variable pay $449 * $554 $321 * $375 * * $500

N 17 1 6 3 1 2 1 1 2

Table 37-3 Part-Time Loan Officer Ranges N Overall By credit union asset size

$2M-$5M $7.5M-$10M

2 1 1

Minimum $13.76 * *

Midpoint $17.20 * *

Maximum $20.64 * *

*Insufficient data. NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.

ÂŠ2009 Credit Union National Association

T-137

2009-2010 Small Credit Union Staff Salary Survey Table 38-1 Part-Time Loan Processor/Clerk Salaries

Overall By credit union asset size

N 38 5 6 7 5 6 1 5 2 1 3 6 14 5 4 1 3 2 8 6 5 4 3 2 1 5 4 9 10 5 10 3 1 5 5 5 7 3 4 5 3 1 3 8 7 7 2 4 2 5 30 7 1

Average $12.75 $11.76 $14.41 $14.18 $11.23 $13.71 * $12.23 $9.83 * $14.82 $12.70 $12.57 $10.59 $13.81 * $13.84 $12.91 $14.44 $12.63 $13.32 $13.08 $10.68 $15.56 * $11.06 $10.78 $14.51 $13.32 $12.48 $11.80 $10.06 * $11.76 $12.94 $15.45 $14.05 $10.53 $12.75 $11.70 $10.83 * $12.27 $12.94 $11.54 $15.51 $11.75 $14.74 $10.28 $10.73 $13.03 $12.09 *

25th percentile $10.14 $9.00 $9.75 $11.35 $8.00 $10.50 * $10.50 * * * $10.14 $9.75 $10.00 * * * * $12.00 $9.60 $11.35 * * * * $10.00 * $9.60 $11.35 $11.50 $10.00 * * $9.00 $9.75 $10.00 $11.35 * * $10.00 * * * $9.75 $9.75 $12.50 * * * $10.14 $10.00 $10.14 *

Median $11.50 $12.00 $15.00 $12.92 $11.50 $13.00 * $11.50 $9.83 * $11.50 $10.50 $11.35 $10.50 $12.00 * $13.00 $14.00 $14.50 $15.00 $11.35 $11.50 $10.50 $17.00 * $10.50 $11.50 $15.76 $13.00 $12.50 $10.50 $10.00 * $12.00 $15.00 $15.76 $12.50 $9.56 $10.50 $10.14 $10.50 * $12.00 $10.00 $11.35 $16.00 $11.75 $14.50 $10.50 $11.50 $12.00 $10.50 *

75th percentile $15.00 $13.00 $15.76 $17.00 $12.50 $16.00 * $14.00 * * * $15.00 $16.00 $10.50 * * * * $15.76 $16.00 $12.50 * * * * $10.50 * $16.00 $15.00 $13.00 $11.50 * * $13.00 $16.00 $16.98 $17.00 * * $14.00 * * * $16.98 $14.50 $17.00 * * * $11.50 $15.00 $14.00 *

90th percentile $17.00 $16.00 $25.00 $19.75 $15.00 $20.00 * $15.00 * * * $16.98 $17.00 $13.00 * * * * $25.00 $16.98 $22.50 * * * * $14.00 * $16.98 $17.00 $14.00 $15.00 * * $16.00 $16.00 $25.00 $17.00 * * $15.00 * * * $25.00 $15.76 $17.00 * * * $11.50 $16.98 $17.00 *

$1M-$2M $2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M $20M-$25M $25M-$30M $30M-$35M By credit New England union Middle Atlantic region** East North Central West North Central South Atlantic East South Central Mountain Pacific By number None of full-time 1 employees 2 3 4 5 6 7-10 11 or more By number None of services 1-2 offered*** 3-4 5-6 7-8 9-10 By amount Less than $1M of loans $1M-$2M outstanding $2M-$3M $3M-$5M $5M-$7M $7M-$10M $10M-$15M $15M-$20M $20M-$30M By number 1-499 of members 500-999 1,000-1,499 1,500-1,999 2,000-2,999 3,000-3,999 4,000-4,999 5,000 or more By number None of branch 1 offices 2 *Insufficient data. **New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI; West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL; East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV; Pacific: WA, OR, CA, AK, HI ***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

ÂŠ2009 Credit Union National Association

T-138

2009-2010 Small Credit Union Staff Salary Survey Table 38-2 Part-Time Loan Processor/Clerk Incentives and Bonuses Where Offered

N Overall By credit union asset size

$2M-$5M $5M-$7.5M $7.5M-$10M $10M-$15M $15M-$20M

2 0 1 0 0 1

Average incentive $414 * * * * *

N 6 1 2 2 1 0

Average bonus $303 * $275 $417 * *

N 8 1 3 2 1 1

Total variable pay $343 * $290 $417 * *

ÂŠ2009 Credit Union National Association

T-139

checkout cuna’s CPDonline today to discover: • the best of both worlds. A self-study, online training program serviced by people ready to assist whenever you need them. • the “best from the rest.” Get a common language for talking about on-the-job behaviors and competencies. • Expert design and content. Professionally-designed courses and expert credit union content appeals to all learners. • We know credit unions and coMPliancE. At CUNA, we’ve been developing credit union training for more than 40 years. CUNA helps shape regulations, so there’s no better source for compliance training. • tracking and measuring learning doesn’t get any easier. Record, track and report using our learning management system’s pre-defined tools, or customize your own.

Effective online training for credit unions. “We joined CUNA’s CPDOnline with the intent of using it as a self study tool for staff to learn about various credit union topics. We’ve discovered many other components, and now use it to track training sessions, log test results, and plan to customize individual career plans. At ECU, we have over 400 employees in 18 branches with over 30 remote employees. Phone training is just not sufficient, travel is expensive and we want all staff to have access to quality, interactive training. With the savings of our CPDOnline Unlimited Membership, we are able to offer this education to all staff.“ — Debbie Montgomery, Amy Carter, Ashleigh Shaffer and Ginger Hawk Learning Resource Center Eastman CU Kingsport, TN

visit training.cuna.org, e-mail cpdonline@cuna.coop, or call 800-356-9655, ext. 4072.

, CUNA’s CU360 SALES TIPS

for the HyperIntelligent Credit Union Professional

WHAT IS CU360? A benchmarking, analyzing, decision-making, member growing, online tool that’s like no other!

WHAT WILL YOUR

TEAM GET OUT OF CU360?

CONFIDENCE AND SUCCESS IN STRATEGIC PLANNING with access to past Environmental Scan Reports and CUNA Survey Reports

Plenty!

ASSISTANCE WITH PRICING DECISIONS with state-by-state rate comparisons TRENDS IMPACTING CREDIT UNIONS

IN-DEPTH INSIGHTS INTO TODAY’S CHALLENGES and their solutions implemented by industry leaders with Best Practices Reports and whitepapers prepared by CUNA economists, researchers and analysts THOUGHT-LEADERSHIP, ANALYSIS AND PERSPECTIVE through monthly in-depth reports and weekly articles

AND STRATEGIES NEEDED FOR SUCCESS with 21 issues of the CU360

Newsletter per year NATIONWIDE REGIONAL AND PEER COMPARISONS with salary, benefits and CEO reports to find out how your credit union’s compensation measures up

There’s something for everyone! And it’s just a click away!

VISIT cu360.cuna.org/trial to • Sign up for a trial run TRY CU360 Free for days • Hear what your colleagues say • Sign up for a FREE webcast to see CU360 in use

advice.cuna.org To order: 800-356-8010, ext. 4157 Stock No. 28809P ÂŠ 2009 Credit Union National Association Inc.,