IMI MotorPro Issue 26

AI Specialist/Coder Cyber Security Engagement Specialist Voice UX Developer Autonomous Technician Ethical Sourcing Officer Trust Manager Driver Controller Parts Advisor Diversity & Inclusion Analytics Expert Hybrid & Electrical Vehicle Technician Dealer Principal Glazing Technician Web Programmer New Mobility Manager 3D Printing Engineer Environmental Diagnostics Technician Automotive Trainer Technician Sales Executive Liquid Hydrogen Engineer Motorsport Technician Research & Insight Analyst Digital Marketing Executive Media & Digital Content Manager Acoustic Technician Prototype Fabricator Sustainability Mechanical & Electrical Trim Electrical Development Engineer Automotive Brand Ambassador Quality Testing Engineer AI Specialist/Coder Cyber Security Engagement Specialist Voice Developer Autonomous Vehicle Technician Ethical Sourcing Officer Trust Manager Driver Parts Advisor Diversity & Inclusion Analytics Expert Hybrid & Electrical Vehicle Technician Dealer Principal Glazing Technician Web Programmer New Mobility Manager 3D Printing Environmental Officer Diagnostics Technician Automotive Trainer Technician Sales Liquid Hydrogen Fleet Engineer Motorsport Technician Research & Insight Analyst Digital Executive Social Media & Digital Content Manager Acoustic Technician Prototype Fabricator Sustainability Expert Mechanical & Electrical Trim Electrical Development Engineer Automotive Brand Ambassador Quality Testing Engineer AI Specialist/Coder Cyber Security Engagement Specialist Voice UX Developer Autonomous Vehicle Technician Ethical Sourcing Officer Manager Driver Controller Parts Advisor Diversity & Inclusion Analytics Expert Hybrid Vehicle Technician Dealer Principal Glazing Technician Web Programmer New Mobility Printing Engineer Environmental Officer Diagnostics Technician Automotive Trainer Sales Executive Liquid Hydrogen Fleet Engineer Motorsport Technician Research & Insight

THERE’S TO MOTOR MORE

YOUR VEHICLE STOCK IN ORDER_PREPARE YOUR WORKSHOP FOR EVS

CHARGE YOUR ENGINES _

Right now, there’s a huge debate about battery electric vehicles and whether the technology will save mass mobility or it’s just a deadend. But EV sales are continuing to grow, not just in the UK but around the world, indicating electrification isn’t disappearing any time soon.

The technology does need improvements, but like anything in automotive, innovation is happening at a considerable rate. At the moment, the key issues

around battery technology are range and charging time. Say hello to the solid-state battery. Solid-state batteries contain a solid electrolyte, allowing faster movement of ions and greater tolerance of high voltages and temperatures. It’s hoped that this technology will result in increased power output, longer range and shorter charging times. In reality that means charging in minutes and the ability to drive hundreds

of miles before needing to be plugged in again.

Volkswagen, Stellantis, Ford, BMW, Nissan and Toyota are all investing and developing this next-gen technology, and Toyota has already said they will be in the market by 2030.

So while arguments rage on in the media, the automotive sector continues to adapt, developing new technologies to solve the challenges we currently face.

CHANGING PEOPLE’S PERCEPTION

The automotive industry needs to bring more talent into the sector and increasing understanding is part of the solution

vacancy rates in automotive are at an all-time high of 26,000. All sectors of the economy have been affected by a shortage of people, but ours is one of the few in which numbers have continued to increase.

The causes are multiple: Brexit saw many workers, particularly from Eastern Europe, exit the UK; post-pandemic, much of the potentially available workforce (over 20%) didn’t return; and while the costof-living crisis has driven some back into the workplace, the ‘economically inactive’ number remains stubbornly high.

Then there’s basic demographics, with history’s largest generation, the Baby Boomers, progressively leaving the workforce to be replaced by the numerically smaller generations that have followed. Competition for talent has never been fiercer.

We calculate automotive will require 111,400 new people over the next 10 years. Of these, 7,900 will be new roles created by emerging technologies and changes in the way that cars are distributed and sold. Despite progressively changing role requirements due to electrification and other technical factors, technicians are still expected to make up 41% of our sector’s requirements, or 45,800 roles. We need to arrest the decline in our workforce and meet burgeoning future needs.

BE PART OF THE MOVEMENT

So what can we do about it? There’s clearly no silver bullet, but doing nothing is simply not an option. That’s why the IMI launched the ‘Perceptions’ campaign at the British Motor Show to ensure we got the messages right.

Under the strapline “There’s more to motor”, the campaign features real people doing jobs that those outside the sector would not expect them to be doing, and generally not even know existed in automotive. This highlights the 213 different occupations undertaken by the 78% of automotive employees who work outside of manufacturing.

The purpose is to change people’s perceptions by showcasing the incredibly wide variety of roles and careers available in automotive and making it clear that those opportunities are available to all. But it’s not just the job of the IMI to create a pipeline of talent for automotive. Nor is it the job of any other single organisation. It’s our collective responsibility, and the Perceptions campaign requires you, whoever you are, to do your part by putting forward your own case studies, giving us more and more real people from across the sector to feature. With your support we can make a difference, so please be part of the movement.

Automotive is a fantastic, dynamic and fast-developing sector to be involved in. So let’s tell people about it and get everyone excited about working with us. Together we can change perceptions and get the talent we need to really take our industry forward.

If there’s a question you’d like us to answer, email james.scoltock@thinkpublishing.co.uk

“WE CALCULATE AUTOMOTIVE WILL REQUIRE 111,400 NEW PEOPLE OVER THE NEXT 10 YEARS”

08 How IMI membership works for you Five benefits IMI membership delivers to help you succeed

10 Ten in ten Staying up to date with the stories you need to know but may have missed, from Dacia doing Dakar to the frontgarden EV crisis

12 Changing perceptions

Automotive has a problem with how it’s viewed, making it difficult to attract the best talent. The IMI aims to change that

22 IMI Skills Competitions

Meet the finalists for this years IMI Skills Competitions in body repair, light vehicle technology, refinishing and heavy vehicle technology

28 Inside an independent Established in 1849, W Ganderton and Son is in its 175th year of trading. Discover the secret to their success

36 The big interview

MotorPro talks to Rachel Clift, health and wellbeing director of Ben, to discover how the automotive charity is helping more people than ever

40 Technical walkaround

The Transporter van has been part of Volkswagen’s commercial fleet since the 1950s, but what does it take to keep the VW T6.1 at the cutting edge of the sector

50 Going the distance Trucks are making the move to big battery power, but how are manufacturers investing in training to ensure technicians are ready to work on them?

55 Social etiquette

Social media isn’t just for fun, it’s a strong way to market your business. You just need to understand the best strategy

58 The drive of my life Freelance writer, presenter and adventurer Charlotte Vowden takes her classic MGA on a 2,000-mile, 48-hour trip across the British Isles

72 The IMI community

The latest news and updates from your IMI

Our thoughts are with the families of IMI members who have passed away

74 My motoring inspiration

Richard Edwards has an lifelong entrepreneurial spirit that’s driving his mission to save lives on the road

HOW TO...

63

Editor James Scoltock james.scoltock@thinkpublishing.co.uk

Art Director

Ian Findlay

Managing Editor

Sam Upton

Content Director

Matthew Rock

Client Engagement Director

Kieran Paul

Executive Director

Jackie Scully

Advertising

Matt Hall 02037 717257 matt.hall@thinkpublishing.co.uk

5 WAYS THE IMI DELIVERS FOR YOU AND YOUR CAREER

As an IMI member, you’re part of a vibrant community of automotive professionals and benefit from access to an exclusive package of career support, CPD, content and networking opportunities, all designed to help you develop and succeed.

GIVING YOU A VOICE IN POLICY DECISIONS IMI INSURANCE HUB

The IMI works hard to deliver a voice for its members as the government makes changes to legislation that will impact everything from the structure of the MOT to the way education is delivered.

Opinions expressed in articles do not necessarily represent those of the Institute of the Motor Industry. The publishers cannot accept responsibility for claims made by manufacturers, contributors, advertisers or readers. Printed

The feedback you give us is invaluable as we work to shape the way the automotive sector is viewed by politicians.

We have already delivered feedback on the recent MOT consultation, but we are continuing to push, and the IMI now represents the motor industry in an All-Party Parliament Group on the Future of Employability. From here, its position will continue to grow, giving an increased voice to members.

All the latest policy updates are on the IMI website. If you are interested in getting involved, please email Hayley Pells at hayleyp@theimi.org

The IMI has partnered with insurance company Stubben Edge to offer you a growing range of insurance products. Established in 2018, Stubben Edge is a market innovator in financial services, and has created an accessible marketplace for groups and associations to make buying financial services easy. Through their hub you can get quotes for:

• Motor gap

• Scratches and dents

• Tyres and alloys

• Term life

• Motor breakdown

• Motor breakdown for taxis and driving instructors

• Multiple appliance

• Home emergency

With easy-to-follow online customer journeys written in plain English, Stubben Edge can also assist in sourcing bespoke insurance solutions for specific requirements. You can also contact their call centre for additional help and support.

To find out more, head to the IMI Insurance Hub at bit.ly/IMI-insurance

THE IMI: EVERYTHING WE DO, WE DO IT FOR YOU

_We develop people and careers

_We run a global membership community

_We assess and accredit individuals operating in the sector

_We campaign and build public confidence

To find out more about taking advantage of your IMI membership, visit theimi.org.uk/membership

GETTING YOU TECHSAFE® RECOGNISED

If you have completed an EV-related course in the past but don’t have the recognition of IMI TechSafe then now’s your chance. Whether you have recently completed an IMI EV qualification or completed it prior to 31 March 2019, there’s an avenue in place to help you receive the recognition you deserve.

To start your TechSafe journey and stay up to date with the latest developments, go to bit.ly/IMI-Techsafe

KEEPING IMI CENTRES IN THE LOOP

We work closely with all the fantastic IMI Centres in the UK and around the world, ensuring they stay at the heart of the IMI community.

To help our Centres get the most out of being part of the IMI, its community platform, IMI Connect, is your single sign-in portal that puts all our learning and information tools in one place.

The IMI Connect dashboard provides all the information you need, a one-stop-shop that includes:

• Single sign-in process to IMI systems

• Quick connection to your IMI support team

• Hassle-free sign-in to IMI webinars

• MotorPro magazine plus MotorPro online content

Log in to explore the dashboard, forum and resources, and send any comments using the feedback tab at bit.ly/IMI-login

ELECTRIFY YOUR VEHICLE TRAINING FOR FREE

As the number of electrified vehicles increases, there are more and more opportunities to work on the technologies that power them. And while EVs may not be a regular part of your work yet, it’s important to be ready when they are. Whether via eLearning or in-person, the IMI offers a range of EV courses to help keep your career and skills up to date. Many eLearning courses are free for members and will give your knowledge a boost while helping you to prepare for the future. Once you have finished these elements, the IMI can guide you through future courses and qualifications to maximise your skills and be ready for any electrified vehicles that come into your business.

Find the right course for you at bit.ly/IMI-courses

TENINTEN

02 / PETER HORBURY DIES

Automotive mourned the loss of veteran designer Peter Horbury during the summer. Best known for his work at Volvo, Horbury left his mark all across the industry, with influential work at Ford and, more recently, Geely. Translating Chinese design into global desirability at the dawn of the country’s international car-building era is one of his greatest legacies. Horbury died in Hangzhou, China at the age of 73.

01 / NORWEGIAN PHOSPHATE FIND

A Norwegian mining firm has discovered a deposit of 70 billion tonnes of phosphate rock, which it says could meet the global demand for batteries and solar panels for the next century. Phosphate is a crucial raw material for many manufacturing industries and until now has largely been found in Russia, China, Syria and Iraq.

04 / TOYOTA’S SOLID-STATE BREAKTHROUGH

Having already set ambitious targets to market a solidstate EV by 2027, Toyota has developed a number of new production methods that it says will improve the cost, size and durability of its batteries. According to the company, this will enable the next generation of EVs to be capable of 1,200km per charge with a charging time of under ten minutes.

03 / DACIA DOES DAKAR

Budget brand Dacia will enter the World Rally Raid Championship, a series of events that includes the Dakar Rally, from 2025. Powered by Aramco synthetic fuel and driven by WRC legend Sébastien Loeb, the prototypes will begin testing as early as next year. The move is the Renaultowned marque’s first real foray into motorsport.

05 / SMMT WARNS OF A BREXIT CLIFF-EDGE

European ‘rules of origin’ regulations kick in next year, applying a 10% tariff on electric cars built using too many components from overseas. Unfortunately, that applies to almost everybody since UK and EU manufacturers are reliant on Asian suppliers for parts such as battery tech. SMMT chief executive Mike Hawes has asked for that requirement to be suspended until 2027.

07 / NO MORE GREY FIATS

In what has been lauded as a savvy marketing move, Fiat announced this summer that it would no longer sell grey cars. Citing ‘la dolce vita’, CEO Olivier Francois said that the move would “further reinforce Fiat’s leadership as the brand of joy, colours and optimism.” The brand’s new range of paint is said to embody the beauty of Italian

landscapes.

06 / SAIC TO OPEN EUROPEAN EV FACTORY

SAIC, one of the largest car producers in the world and the owner of Britain’s MG brand, has unveiled plans to build an EV factory in Europe. Which cars it will build and where it will be located are, however, just a few of the details yet to be announced.

09 / ALPINE SUPPORTS HYDROGEN COMBUSTION

French sports car brand Alpine has come out in support of hydrogen as an internal combustion fuel, tacitly rejecting both e-fuels and fuel cell technology. Focusing initially on racing engines, Alpine will develop hydrogen-powered tech alongside its range of battery electric consumer models, which will launch next year.

08 / EVS A RISK TO FRONT GARDENS

Despite their green credentials, EVs risk damaging a vital component of Britain’s landscape: the front garden. Craig Bennett, chief executive of The Wildlife Trusts, has joined other campaigners in calling for these small but vital green spaces to be preserved rather than paved over to make room for convenient charging areas.

10 / FORD BOSS CALLS FOR EU ALIGNMENT

Ford of Europe chairman Tim Slatter has called for the UK to keep following EU car regulations in order to keep costs low. “Otherwise,” he says, “what we’re going to see is a lot of extra cost in developing and producing vehicles. And that can’t be a good thing for consumers.”

Specialist/Coder Cyber Security Engagement Specialist Ethical Sourcing Officer Trust Manager Driver Controller Hybrid & Electrical Vehicle Technician Dealer Principal 3D Printing Engineer Environmental Officer Diagnostics Executive Liquid Hydrogen Fleet Engineer Motorsport Executive Social Media & Digital Content Manager Acoustic Expert Mechanical & Electrical Trim Electrical Development Testing Engineer AI Specialist/Coder Cyber Security Vehicle Technician Ethical Sourcing Officer Trust Manager Analytics Expert Hybrid & Electrical Vehicle Technician New Mobility Manager 3D Printing Engineer Environmental Trainer Technician Sales Executive Liquid Hydrogen Analyst Digital Marketing Executive Social Media & Fabricator Sustainability Expert Mechanical & Electrical Brand Ambassador Quality Testing Engineer AI Specialist/Coder UX Developer Autonomous Vehicle Technician Ethical Advisor Diversity & Inclusion Analytics Expert Hybrid

Specialist Voice UX Developer Autonomous Vehicle Technician

Controller Parts Advisor Diversity & Inclusion Analytics

Principal Glazing Technician Web Programmer New Mobility

Diagnostics Technician Automotive Trainer Technician Sales

Motorsport Technician Research & Insight Analyst Digital Marketing

Acoustic Technician Prototype Fabricator Sustainability

Development Engineer Automotive Brand Ambassador Quality

Security Engagement Specialist Voice UX Developer Autonomous

The IMI is launching a game-changing campaign to debunk outdated perceptions at the heart of automotive’s recruitment challenges, showing the true side to the industry and the incredible opportunities it offers

Manager Driver Controller Parts Advisor Diversity & Technician Dealer Principal Glazing Technician Web Programmer

WORDS_ JAMES SCOLTOCK

Environmental Officer Diagnostics Technician Automotive

Hydrogen Fleet Engineer Motorsport Technician Research & Digital Content Manager Acoustic Technician Prototype

Electrical Trim Electrical Development Engineer Automotive

Specialist/Coder Cyber Security Engagement Specialist

Ethical Sourcing Officer Trust Manager Driver Controller

Hybrid & Electrical Vehicle Technician Dealer Principal Glazing

utomotive is an extraordinary place to build a career, with constant technological advancement and a range of roles that offers something for everyone. But for all its development and scope, the sector still suffers from poor perceptions of what it’s actually like to work in. Too many people still think the industry is cold and dirty with limited career progression – a myth that’s adding to the problem of not enough new talent coming into the sector.

IMI data suggests that 111,400 roles will need to be filled in the next 10 years. These are exciting positions that people should be queuing up to fill. Across the sector there are currently 213 different occupations, with technological advances such as ADAS, connected motoring and online sales creating opportunities that go far beyond traditional perceptions of working in automotive.

DIVERSITY TASK FORCE

The IMI’s Diversity Task Force has already enabled a lot of change, and many businesses are leading the charge to create more equitable, diverse and inclusive workplaces. They understand the intrinsic value of attracting, nurturing and retaining diverse talent, so it’s now time to showcase the changing face of automotive, a vibrant, tech-led, customer and people-centric ecosystem.

The challenge is continuing to showcase what the sector has to offer, so that people understand

the opportunities that are available and how it’s evolving as we head towards an electrified, connected and autonomous future.

We’re all part of the transformation and solving the challenge of encouraging more talent into the industry. The IMI’s new campaign builds on the work of the Diversity Task Force, highlighting that career opportunities exist for individuals of all backgrounds, whether at the start of their working life or looking for a change in direction.

PROMOTING POSITIVE CHANGE

IMI President Professor Jim Saker is passionate about positive change. He championed the IMI Diversity Task Force and is keen to help adjust people’s perceptions of the industry.

“There are a range of things that can be done to present the industry in a different light,” he says. “We’re trying to present the sector as one that’s transforming itself, changing in the same way that technology is changing. We’re altering the human side of the industry so the attitudes and approaches are going to be very different going forward.”

To do that we need to know the stories and narratives about our sector that are being told and find the role models to understand what can be achieved. “It’s the symbols of success who are in the industry,” says Saker. “People who show pathways that can guide other people to be successful in the sector.”

Amy Edwards, LCV apprentice technician, gets down to business

—

LCV apprentice technician / Motus Commercials

& Ireland key account manager / Brembo

i was one of those people who didn’t really know what they wanted to do. I come from a background where I was supposed to do law, and when that didn’t work out, I found myself working for a company called National Service Network. That’s where I first met Kevin Finn, the IMI’s chair. In fact, he was my first boss in the automotive world!

I was part of the bookings team, booking fleet vehicles into independent garages across the UK. We were so busy I found myself assisting the garage authorisation team as well. I very quickly realised that I was interested in the design and workings of the vehicles,

and the more I immersed myself, the more my interest grew.

I was approached by Brembo after an IAAF [Independent Automotive Aftermarket Federation] event. I had some conversations and they liked what I was doing, such as the best practice seminars. They wanted to transfer some of that over so asked me to join them.

Brembo is focused on the future, so topics such as the environment, sustainability and diversity are not new to us. We’ve been championing them for quite a while now. Brembo is a very forward-thinking brand and we’re full of ideas about how we can not only be the brand of today, but also tomorrow.

the biggest misconception about automotive is that the workshop is dirty and for the less intelligent. The way the industry is going with EVs means that there are less mucky jobs on the vehicles and everyone needs a good level of training because of safety concerns. Plus I’ve never met a master technician who hasn’t completely blown my mind with the amount of knowledge they have!

Growing up, I had a basic understanding of the industry as my dad is a HGV technician and my younger brother has always been vehicle-obsessed. I never thought about joining the industry until I saw a service advisor job advertised at the same company my dad and brother worked at. With my customer service background in retail, I thought, ‘Why not have a go?’. I honestly can’t imagine working in any other industry now. I love fault-finding and problem-solving, and whether it’s on a vehicle or a process within the workshop, there’s always something that needs fixing or enhancing, which is an environment I thrive in. The people I work with are all so different yet we come together as a team and get the job done, with plenty of banter along the way!

“The way the industry is going with EVs means that there are less mucky jobs on the vehicles and everyone needs a good level of training because of safety concerns”

Amy Edwards

“I quickly realised that I was interested in the design and workings of the vehicles, and the more I immersed myself, the more my interest grew”

Siti Abdullah —

UK

transitioning within a very maledominated industry hasn’t been without its challenges. I have spent over two decades working as a vehicle technician, and while there has been a shift in attitude towards LGBTQ+ people, there is still a need for a greater level of understanding.

I work freelance for Autotech Recruit and, as a result of frequently entering new working environments, I have a greater insight into the workings of workshops

and garages and how people like me are welcomed. As such, I feel that I can play a vital role in educating the sector, which is why I joined the Autotech Recruit Ambassador programme.

There is an understanding that the industry needs to be more diverse and inclusive, but for many people, particularly those nearing retirement, they simply don’t have the time to challenge the status quo as the focus is on the job at hand.

I have worked as both a male and a female in this industry, and while there hasn’t been a significant amount of change, there is a chink of light coming through – and that’s the younger generation.

While there are still not enough young people entering the industry, those that do don’t bat an eyelid when they meet people from all walks of life. I have worked with many young interns and apprentices, and the attitudes of diversity and inclusivity are deep-rooted within them.

There are also more women entering the sector, but more needs to be done. People from all walks of life, regardless of gender or sexuality, need to be encouraged to work within the aftermarket industry. My transition hasn’t dampened my genuine passion for the industry, but I understand that education and greater awareness are needed if we are to completely eradicate discrimination.

“I have worked as both a male and a female in this industry, and while there hasn’t been a significant amount of change, there is a chink of light coming through – and that’s the younger generation”

Kay McNeil

—

Contract vehicle technician / Autotech Recruit

Assistant principal, automotive engineering construction and logistics

when i left school I wanted to study computing, but after some careers advice I was put on automotive studies because of my hobbies. My father also used to work in a car accessory shop and I would go and help out sometimes, which made me familiar with the car parts. The more I studied automotive, the more I wanted to do it, and eventually an opportunity came up at a Volkswagen dealership. From that point, it was just onwards and upwards, feeding my ambition as a technician.

I studied and worked at Blackburn College from 1995 until 2016, and my apprenticeship morphed into getting a job as a technician at the college. As a technician, I was looking after all the tools and equipment in the workshops, working with the teachers and ensuring they had all the equipment they needed.

As time moved on, I became an assessor at the college, then a teacher and finally a manager. The beauty of my career is that I’ve done a wide range of roles in further education. I know what it’s like to be a technician, an assessor and a teacher, and I’ve held each of those roles for a significant amount of time.

I also understand what the challenges are in the sector and am aware of the mindset of the team and the students. The job brings challenges every day, but my experience makes it easier because I can offer plenty of support to the students and staff.

My current employer, The Manchester College, gave me the opportunity for further development and promotion, and my current role is assistant principal. Back in 1995, this thought was an impossibility, but with a proven track record of high success rates and reliability, who knows what the future holds for me? My advice is never stop learning and enrolling in new courses, have a ambition and strive to achieve it.

Far left: Kay McNeil, vehicle technician, and (left) Ayub Moosa, assistant principal

“The beauty of my career is that I’ve done a wide range of roles in further education. I know what it’s like to be a technician and an assessor”

Ayub Moosa

—

/ The Manchester College

the industry is filled with highly knowledgeable, educated, passionate, like-minded people that are constantly developing into tomorrow’s mentors and coaches. There’s an abundance of opportunity within the industry, but there are several huge misconceptions that

damage its reputation and perception. The general public, including parents and guardians, need to understand that an old, close-minded approach is currently how the industry is being perceived, but that’s not where we find ourselves today.

I started my career as an apprentice motor vehicle technician and have since progressed with the same company through workshop controller and workshop manager roles. Now I’m a technical trainer for Redde Northgate with over a decade in the industry.

I currently oversee, design, create and deliver bespoke end-to-end training for Northgate Vehicle Hire’s UK Workshop Operations. This includes the delivery of national needs analysis programmes through to development for individuals in the workshop such as apprentices, technicians, admin staff, controllers and managers.

I’m passionate about the industry and will continue to work in it, offering my knowledge, experience and support to future apprentices and colleagues.

i’d never looked for a career in the automotive sector, and to be fair, working for Ford, you could quite easily be forgiven for forgetting that we even make cars. I worked at the Warley head office and there was no manufacturing done there.

I look after cyber security for all the connected mobility applications within vehicles. The main security aspect is the

connection; the fact that you can unlock your car with your phone, activate various features and do things like pre-warm the seats. We also look at the wider mobility side, which includes smaller start-up programmes such as last-mile delivery applications and how we would work in that space. There were lots of trials I was able to get involved with at an early stage, which meant there was a ‘secure by design’ mentality throughout the process. It’s been really interesting to see how that all fits together.

Shortly after I joined Ford, I signed up to our LGBT network – Ford Globe at the time, now Ford Pride. Soon after I answered a call for committee members. While I’ve always been out at work, I’d never been involved with a corporate network of any description. Ford was the first time I’d worked somewhere with this big LGBT organisation. It put on events, had lunch meets, and I could talk to other people with similar interests. I ended up being one of the chairs of the network.

“The general public need to understand that an old, close-minded approach is currently how the industry is being perceived, but that’s not where we find ourselves today”

Jonathan Chadwick

— Technical trainer / Redde Northgate

“While I’ve always been out at work, I’d never been involved with a corporate network of any description. Ford was the first time I’d worked somewhere with this big LGBT organisation”

Ed Rogers —

Cyber security engagement specialist, mobility connected vehicles / Ford

Light vehicle apprentice technician / South Devon College/Volkscraft Bronze medal winner, IMI Skills Competition 2022

it’s never too late to do something new, and in doing so, you push yourself and discover what you are really capable of. I went to work for the fire brigade and did a qualification in uniform and emergency services. I’ve also worked in care, in shops, and in security, but never really had the qualifications for a proper career.

My partner has gone through retraining before as a nurse and she knew I liked cars. She helped me apply because I never thought as an adult I could go back to studying. That’s when I started as a fulltime student.

The hardest thing for me was being dyslexic. The written side of studying has always been a worry, but I’ve had help through my college, who have been really supportive. I didn’t have my English or maths for the course but have had extra training. The teachers want you to do well in life. It doesn’t matter whether you’re a teenager or an adult, it’s never too late. I’ve done it with three kids and a

partner, trying to balance home life and doing it all. Automotive is very diverse so you’re not going to get bored. You can always look into going to another garage or HGVs, things like that. It’s a skill that can be transferred. Get the qualification under your belt because you’ve got it forever; it gives you the opportunity of always being able to have a job as people need mechanics.

“The teachers want you to do well in life. It doesn’t matter whether you’re a teenager or an adult, it’s never too late. I’ve done it with three kids and a partner, trying to balance home life and doing it all”

Charlie Taff-Lavill

—

Charlie Taff-Lavill overcame his dyslexia to retrain as a technician

Take the pledge

The IMI published the final report from its wide-ranging Diversity Task Force in 2022. Led by IMI president Professor Jim Saker and IMI chief operating officer Lesley Woolley, and sponsored by Steve Nash, CEO of the IMI, the year-long project had buy-in from key stakeholders across the sector. The report contains recommendations from each of the working groups and calls for further input from those working in the sector, identifying five actions all automotive employers can take to make a difference.

These five actions are:

01_Strategic importance

Signal your commitment to the whole business by putting diversity and inclusion on every Board and senior leadership team agenda.

02_Know your workforce

Many people choose not to share information about disability, gender, sexual orientation, religion or ethnicity with their employer. Make a commitment to understand your staff through better data collection and communication.

03_Small changes, big difference

Many workplace changes or adaptations require very little investment but can significantly improve someone’s ability to perform their job. Commit to asking your staff what changes would make a big difference to them.

04_New perspective

Commit to reviewing everything through a new lens of diversity, equity and inclusion. Look at your policies, procedures, website, customer journey and ways of working, and collaborate with your colleagues to create an inclusive environment.

05_Change perceptions

—

You can commit to making positive change in our sector by signing the Diversity Task Force Equity Diversity Inclusion Pledge. Once signed, we’ll keep you informed with outcomes of initiatives via email and updates on our social channels. Go to bit.ly/IMI-EDI-pledge to sign up.

Find out more about equity, diversity and inclusion in the automotive sector at the IMI’s EDI Resources Hub at bit.ly/IMI-EDI-hub

Be part of the Real Voices campaign and share your voice to provide an honest picture of the industry at bit.ly/IMI-Real-Voices

To attract and retain talent in the automotive sector, we need to clearly demonstrate that great career opportunities are open to all. Commit to proudly showcasing a diverse senior leadership team and use diverse role models in outreach programmes for schools, for example. If you are proud to work in automotive, shout about it!

DRUM ROLL PLEASE AS WE UNVEIL THE FINALISTS FOR THE IMI SKILLS COMPETITIONS

finalists in the IMI Skills Competitions have been named and the next step is taking on the challenge of the finals in November to find out who the best of the best are in Light and Heavy Vehicle Technology, Body Repair and Refinishing. In the finals, the top six apprentices in each stream will battle it out in a test of talent, skills and determination. Keep an eye on the IMI’s website and social media feeds to find out who will walk away with the ultimate prize.

BODY REPAIR

NAME TRAINING PROVIDER/COLLEGE EMPLOYER

Robert Gray Riverpark Training

Jordan Lingham NPTC Pontardawe

Jonathan Johnston Riverpark Training

Adrian Matthews S&B Automotive Academy

Aiden Cheetham Blackpool and The Fylde College

Howell Accident Repair Centre

Sinclairs

TBR NI

Ultimate Accident Repair Services

The Yella Group

Alec Macleod Edinburgh College – Sitehill Highland Motors Ltd

REFINISHING

NAME TRAINING PROVIDER/COLLEGE EMPLOYER

Victoria Steele NPTC Pontardawe

Sinclair

Declan James Phillips Doncaster, Rotherham and District GTA BCA Fleet Solutions

Oisin McKerr Southern Regional Collage

Thomas Fearnhead Training 2000

Porters Bodyshop

Auto Spray Darwen

Lewis Brayford Doncaster, Rotherham and District GTA BCA Fleet Solutions

Maksim Makutonovic N/A

Wrights

Robert Gray

Victoria Steele

Jordan Lingham

Declan James Phillips

Jonathan Johnston Oisin McKerr

Adrian Matthews Thomas Fearnhead

Aiden Cheetham Lewis Brayford

Alec Macleod

Maksim Makutonovic

LIGHT VEHICLE TECHNOLOGY

NAME TRAINING PROVIDER/COLLEGE EMPLOYER

Ryan Cullen South West College

Elliot Ritchie Calex UK

Jack Johnston

Perth College UHI

Arran Powell Bosch Training Centre Doncaster

Ashley Hursley Volkswagen Group National Learning Centre

AL Services

Western Mazda

JR Auto Services

J&J Motors

Audi Approved Colchester

GOLD ADAM NEVILLE Lookers, Charles Hurst, Belfast Riverpark

Oliver Young Perth College UHI

GOLD EWAN GRIGGOR

AM Phillip Truck Tech Skillnet

HEAVY VEHICLE TECHNOLOGY

Aleksander Zielechowski Remit College

Nicholas Garrett Gateshead College

Ben Turner Skillnet

Joseph Roberts Fife College

Harry Cooper Sparshatt Academy

Jack Fitton

J&R Auto Services

GOLD IEUAN MORRIS-BROWN

Cardiff and Vale College

NAME TRAINING PROVIDER/COLLEGE EMPLOYER

PCL West Thurrock

South Tyneside Council

Harris DAF High Wycombe

Fife Council

Sparshatt Truck and Van

Scania Academy Remit Scania

*Matthew Kemp, training with Volvo UK and working at Ray Chapman Motors, had been due

to take part but is unable to make the final.

Ryan Cullen

Aleksander Zielechowski

Elliot Ritchie

Nicholas Garrett

Jack Johnston

Ben Turner

Arran Powell

Joseph Roberts

Ashley Hursley

Harry Cooper

Oliver Young

Jack Fitton

the imi skills competitions set out to identify the most talented young apprentices working in the automotive sector. Run annually, they are designed to raise standards, esteem and levels of expertise in technical skills across four streams of competition: Automotive Technology, Automotive Body Repair, Automotive Refinishing, and Heavy Vehicle Technology.

The IMI Skills Competitions celebrate new talent in the UK automotive sector and showcase the learning that tutors and employers provide their staff. The competition opens doors and enhances future talent and skills with benefits for all involved.

If you are an apprentice and want to challenge the best of the best, find out how you can get involved in the 2024 IMI Skills Competitions by heading to bit.ly/IMI-skills

THE GENERATION GAME

Since W Ganderton and Son was established in 1849, it has welcomed a vast range of transport modes through its doors. Now looking ahead to its 175th year, the family business is getting ready for the future

WORDS_ JOHN CHALLEN IMAGES_WILL AMLOT

t’s hard to keep a business going for any length of time, but when one is into its fifth generation of the same family, it must be doing a lot of things right. In fact, there’s a fair chance that W Ganderton and Son is the oldest garage in the country, having first opened its doors in Buckingham in 1849. The business was established by two brothers, William and Thomas Ganderton, after they dissolved their partnership as pattern makers for the railways and William set up as a wheelwright and agricultural engineer.

W Ganderton is now in the capable hands of another set of brothers, John and Peter, but their father, John Senior, has spent 55 years at the company. Joining at 21, he’d

Meet the Gandertons: Peter (left), John (right) and John Snr (middle) recreate a favourite family forecourt photograph

worked at a BMC dealer in Aylesbury before joining the family business. Now 76 and retired – and recently returned from a road trip across the US – he still lives onsite, in a flat above the main building.

John Senior is regularly seen in the workshop, but tinkering with a Mini Cooper S rather than customer cars. “I got out before all the electronics arrived,” he says. “But the boys have taken the business and run with it.”

What is the secret of your success over 175 years?

John Snr: I think we’ve survived because we’ve always been honest. We ventured into the new car business for a while, as a Lancia dealer, but we didn’t have enough space to take on a volume car brand and stopped when Lancia withdrew from the UK. I could never deal in second-hand cars because you’re often trying to sell someone else’s rubbish! I couldn’t tell someone that a car would last them years when I knew that it could quite easily break down at any time.

With MOTs, if you tell customers that their car isn’t going to last, you’ve given them notice and warning. But if you don’t tell them and it comes to the next MOT and you can’t fix it, you haven’t been honest with them. Many customers will book vehicles in for a service because the display says it needs one even when it doesn’t. We’ve made it all the way through by telling the truth.

How has the business evolved?

John Snr: We have looked after horse and carts, bicycles and cars over the years, depending on what people wanted at the time. My grandfather made his last bicycle for a friend of mine when I was 14 because we had moved onto cars by then. The transition was dependent on the generation because my father went off to war, and when he came back the transition to cars had started.

What have been the biggest challenges in your 55 years?

John Snr: We’ve had to continuously improve. We put a new workshop up in the mid-1960s and we’ve got a forecourt with petrol pumps, which was redeveloped in the 1980s. In the late-1980s, I knocked down the old workshop and a house that was on the site, and built the showroom with a flat above it. By doing these little bits one step

Old master: John Ganderton Snr takes the weight off in the workshop

at a time we’ve managed to keep going without owing the bank too much. We still have the fuel pumps and sell leaded four star – around 10,000 litres a year. People come from far and wide to get it and we get quite a few elderly gentlemen with petrol cans who fill up their motorbikes.

How has the current generation prepared themselves to take on the business?

John Snr: When they left school, both John and Peter went to work for motor racing teams. John came back when he was 21, but Peter stayed and eventually spent 15 years at Jaguar, which then became Red Bull. When I was diagnosed with cancer at 70, Peter said he would immediately come back to work. The transition from me to them was straightforward because John was here and he knew how everything worked, so I was able to step back and do less.

John Jnr, what have been the highlights of your 25 years in the business?

John Jnr: I was lucky enough that my apprenticeship encompassed both carburettors and the start of fuel injection. All the carburettor stuff has largely been forgotten now, but all along we’ve moved with the times and invested where we had to in order to stay relevant. We’ve got into diagnostics and air-conditioning, and I’ve done a little bit of training around EVs, but much more training is needed if we are going to stay relevant.

How many people work at the business?

John Jnr: There’s me and Peter in the workshop, along with Paul Hassell, who’s been with us so long he remembers the day I was born! He’s been the backbone of it all. There’s also one person who looks after the petrol pumps and someone else who manages the office. It’s a small but closeknit team.

Getting down to business: (Left) John Ganderton hits the pit while his brother Peter (above right) hits the paperwork.

(Above) Paul Hassell on diagnostics duty

What’s the plan for the next generation at W Ganderton?

John Jnr: Peter and I both have two children, so there’s four to choose from, but none of them are interested at the moment! In some ways I hope that my daughter – the first girl in three generations – will be interested because it would be cool to have a woman running the place.

Whoever is running it, how do you ensure it will keep going and be successful?

John Jnr: Training is the key and knowing what you are doing. The priorities are making sure you have done the right courses, read up on the latest technologies and systems, and are prepared for what’s ahead.

What advice would you give to businesses who aspire to survive for 175 years?

John Jnr: Honesty is the best policy. The motor trade often gets a bad press and a lot of the time it isn’t our fault. Sometimes the customers are less honest than they are made out to be. We often don’t get the full story because it’s cheaper for them if they don’t tell the truth. But when we do find out the truth it is expensive. Be honest and trustworthy and people will want to come back. As long as they do that, we can keep going.

Peter, what was it like going from working on race cars to working with customers on their cars?

Peter: The biggest challenges are the customers and the cars. I was used to having one customer (the driver), and the car I worked on was the same one, week in, week out. Before, I knew what I’d be doing every day. I did have some input if there

was a problem, but the car would always be ready at a certain time because it had to be – more people would be put onto it to make sure it was! We don’t have that luxury and we don’t have guaranteed parts supply either.

What direction would you like to see the business go in the future?

Peter: We might look at electric cars and how we can make that business model work, but there are fewer things to go wrong with them mechanically, so we’ll have to see if it is worth it. The other option is going the other way and looking at classic cars, but we’re keeping our options open.

— Find out how IMI approved centres play a vital role in helping to maintain and improve the skills, knowledge and competence of the automotive industry at bit.ly/IMI-centres

History boys: Three generations of the Ganderton family meet Stirling Moss and his Aston Martin

Automotive charity Ben has helped people struggling in the sector for decades, and the number of people it supports is growing. Health and wellbeing director Rachel Clift reveals how we can support its work so no one is left behind

WORDS_ JAMES SCOLTOCK

“OUR MISSION IS TO MAKE A POSITIVE DIFFERENCE TO THE LIVES OF THOSE THAT REACH OUT FOR OUR SUPPORT”

How does Ben help those in need of support in the automotive industry?

The simplest way to explain is that Ben is the automotive industry charity, and we provide support for those that have worked in or currently work in the sector, along with their family dependents. Family dependents are defined as people that are financially dependent on the industryconnected person.

We help people in a range of different areas, from the toughest of life challenges to those who simply want to make a positive change in their life. We are passionate about improving lives and health and wellbeing, and improving the quality of life for our automotive family. Our mission is to make a positive difference to the lives of those that reach out for our support.

It’s been a tumultuous few years, from the pandemic to the cost-of-living crisis. How has Ben helped people during this time?

It’s important to acknowledge that over the past five years, Ben has experienced a huge increase in service demand. We have managed 300% more helpline enquiries and increased our support of individuals

with more complex needs by 200%. Last year we had roughly 13,000 inquiries, supported 3,500 individuals and delivered 6,500 interventions. That includes people accessing SilverCloud, a digital mental health and wellbeing platform.

We have also supported over 1,300 individuals through counselling and talking therapies, and supported 300 people through life coaching. This year we’re also seeing a 20-25% uplift on last year’s figures for help and enquiries.

Prior to the pandemic, we were already responding to issues around mental health and had a surge of people coming to us who were struggling with stress, low mood and depression. That changed during the pandemic and we started to support more people with anxiety-related issues, as well as issues relating to the future.

How have requests for help changed as the amount of economic pressure has built up? We have definitely experienced an increase in the number of individuals coming to us in ‘urgent need’, which is a category of welfare grants and financial assistance we give in situations where people are

unable to put food on the table or pay a utility bill. It also applies to people at risk of eviction.

Urgent need also covers maintaining safety. We support people when they flee an unsafe situation such as domestic violence. It’s the urgent need of the basic cost of living that people are really struggling with.

How has Ben adapted the ways that people can ask for help?

We have a few routes in. The helpline is our single point of contact for people to make an enquiry, and there are fast-track options where people can access certain parts of our services through the website. As an example, SilverCloud has a range of different programmes for mental health and wellbeing, as well as money worries. People can log on and have fast-track access as a support route.

It’s similar with life coaching. People can go to the website, register their interest and get a life coaching referral without needing to speak to anyone. We’re providing more self-help through the website so that people can get tips, advice and tools that are free and readily available.

We also have a webchat option that pops up when you go onto the website so that people can chat with someone if they are not confident about picking up the phone. People can also reach out via email. Emailing us using a work email address is actually a fantastic way of reaching out because it immediately demonstrates an industry connection.

We don’t have to do everything inperson and there’s a lot we do in the virtual space, such as counselling, talking therapy and other specialist therapies. A lot of counselling and therapy is provided remotely, which makes it more accessible for people at a more suitable time for them.

How important is visiting businesses to increasing awareness of Ben?

It’s massively important. Only one in five of our industry family are aware of Ben, so we re-established an outreach team last year. We know that going out and doing onsite visits, giving Ben the visibility and time with people, is critical. It’s been really valuable and we’ve experienced an increase in service demand following the visits. However, we’re very mindful that the

more we grow awareness, the more funds we’ll need to support service demand.

Funding is critical to the services Ben offers. How can people support what you do?

The first thing to acknowledge is that without the generosity of individuals and employees in the industry, we just couldn’t keep doing what we’re doing. We provide life-changing support for those that are struggling and in crisis, so fundraising and donations are absolutely critical.

There are a whole host of ways in which people and organisations can support Ben, from individual and corporate donations to promoting and participating in our

fundraising and challenge events.

During September, we launched our second Benathlon, which encourages people to run, walk, cycle or practise yoga for 30 minutes for 30 days to raise £30. Ben’s Big Breakfast returns on October 9 and runs until the 15th, and there are still tables available for the annual Ben Ball, which takes place on December 6.

There are many other ways in which people can support Ben that aren’t about fundraising, donating or paying for training. We have a web page that encourages people to think about how they can raise awareness, as well as sign up to our email list, follow us on social media and tell their story. There are lots of different ways in which people can support and raise Ben’s profile.

If you or someone you know in the industry is struggling, Ben offers free support. The organisation helps all those who work or have worked in the automotive industry, as well as their family dependents.

To get in touch with Ben, call 08081 311 333 or visit www.ben.org.uk/gethelp

“WEPROVIDELIFE-CHANGING SUPPORTFORTHOSETHATARE STRUGGLINGANDINCRISIS,SO FUNDRAISINGANDDONATIONS AREABSOLUTELYCRITICAL”

BACKBONE OF THE ECONOMY

The humble Volkswagen van has been keeping people and business on the move for decades. But what does it take to stay at the cutting edge of the sector and be everything to everyone?

WORDS_ ALEX GOY IMAGES_BEN WRIGHT

veryone at some point in their lives has needed a van. A house move, a trip to IKEA, moving to university, a band tour, house renovation… anything that needs a big cuboid with a motor. There’s a strong chance you have seen at least a couple today, going about their business. Maybe you rely on one for your work.

There are a many vans that come with a legacy attached, but none quite as historical as the VW Transporter. Its roots go back to 1950 with the inception of the Type 2 van (referred to now as the T1). With the Beetle as its base, it wasn’t quick, but it was fantastically useful to those who needed it.

Today, you’ll find most T1s converted into camper vans, but a few decades ago, they were the go-to vehicle for moving things from one place to the next. VW vans bloomed into something quite incredible. They achieved cult status, with people all over the world coveting them for what they could do or be turned into.

TOUGH LOVE

If you want a VW van now, there are a range to choose from – everything from tiny car-sized luggers all the way up to the massive Crafter. But the T1’s successor, the T6.1 Transporter, is the jewel in the line-up. With plenty of space inside and the kind of mod cons the T1 could only dream of, it’s been designed to be everything to everyone.

A punchy engine, DSG gearbox, CarPlay, DAB radio and plush seats mean you can do anything you like in the lap of luxury. But don’t let the toys fool you; it’s still designed to be a hard-wearing vehicle. A leather dashboard would get torn to

Van talk: Volkswagen ‘s Alice Axtell gives our man the guided tour

shreds and delicate buttons would be largely useless for gloved hands.

“We have the standard panel van, which is available in a choice of two wheel bases, two roof heights and a range of gross vehicle weights,” explains Alice Axtell, Volkswagen commercial product marketing manager. “But then we have the Kombi vehicles, which have a second row of seats in the rear, giving a multi-purpose element where customers have the flexibility to use it not just for work but also for leisure.”

THE CONNECTED VAN

So who buys the Transporter today? Turns out it’s a little bit of everyone: “We see a lot of business owners and small medium enterprises,” says Axtell. “Plumbers, electricians, builders, florists, you name it.”

With over 12 million Transporters sold over the years, all those customers can’t be barking up the wrong tree. Axtell reckons she knows why: “What’s different about the Transporter is that the seating position is quite car-like and the cab feels a lot more insulated than some of our competitors. That means that road noise is reduced, which is really important. Then simple things like our captain’s chairs, where you have individual armrests on your seat to add a sense

of comfort. It’s little touches like that.”

Comfort, ease of use and, increasingly, technology are key factors here. However, tech wasn’t always the draw it is today. Axtell says that in the recent past, more toys meant that people thought there was more to go wrong. Thankfully those attitudes have changed and users are now clamouring for more tech to keep them comfortable as well as safe should the worst happen.

“With the T6.1, we introduced an eSIM to the vehicle, enabling it to always be connected,” she says. “This means that if there’s an emergency or a breakdown, the driver can press a button and receive help quickly. The era of the connected van is upon us.”

CAN THEY FIX IT?

It’s fair to say that VW Group knows its way around its vehicles. There’s a huge network of places to get a T6.1 fixed should the worst happen, as well as a fleet of mobile vans to keep them on the road. “We’ve been operating a mobile van service across the whole of the UK for the last couple of years,” explains Axtell, “and they’re able to go out to customers to carry out work, avoiding downtime.”

With plenty of customers to keep happy and a huge section of the market to service, how

On the down-low: The VW T6.1 Transporter is a hard-wearing workhorse with plenty of tech

“

W I T H T H E T 6 .1 ,

W E I N T R O D U C E D A N E S I M

T O T H E V E H I C L E , E N A B L I N G

I T T O A LWAY S B E C O N N E C T E D ”

does VW find out what its users need? After all, getting in touch with each and every one might be a tad tricky.

“We carry out a number of different industry surveys every year,” says Axtell, “and we also take on board feedback from customers. Every time one of our retailers sells a vehicle, there’s a survey that goes out to that customer and we listen to what they say.”

While the passenger car world shifts rapidly towards electrification, the commercial vehicle market isn’t ready just yet. VW does offer a Cargo version of its award-winning electric ID Buzz, but an electric Transporter isn’t currently on the road. However, that’s not to say that there isn’t one in development.

“There was a prototype electric van back in the 70s but that never went into production,” says Axtell. “We’ve always been working towards an alternative fuel solution for vans. With the ID Buzz, the opportunity came to utilise the group’s MEB platform to create something that was built to be electric.”

Few have as much experience in the commercial field as Volkswagen, as it knows that happy customers are moving ones. With a mix of efficiency, safety and luxury, it’s no surprise that the T6.1 and its predecessors have been such hits.

Four wheels on my ‘wagen: The VW T6.1 in all its crimson glory

KEEPING THE T6.1 TRANSPORTER ON THE ROAD

Time to get booking

You can go old school and pick up the phone or there’s a digital solution: “The customer can ask for a booking via our website with our online service booking tool.”

Details details

As well as the work the customer has booked the van in for, technicians will see if anything else is due on the vehicle: “They’ll also check if any additional maintenance such as outstanding recalls or service actions are required.”

Smile, you’re on camera!

If anything funky is found, VW will send a video to the customer with details of anything that may require extra time (and money): “Reviewing that video, they can decide if they want to carry on with the work or not, depending on the severity of the issue.”

Shine or no shine?

Once the work has been carried out, customers may want their vehicle cleaned, but there’s an option to forgo that: “Some of our van centres offer customers the option not to wash their vehicles from a sustainability perspective. So if it’s not important for the customer, not everyone has to have it.”

Pick up, follow up

05

When it’s home time, the customer will return, be shown around the vehicle and off they go. But that’s not where the relationship ends: “All of our van centres follow up to make sure customers are happy with the work carried out, ensure everything is OK and take feedback.”

What happens when a Transporter goes in for a fix? Alice Axtell, Volkswagen commercial product marketing manager, talks us through it

It ‘s not just the light vehicle sector that’s shifting to electric power – trucks are also making the transition and it’s technicians that will help them get there

WORDS_ JOHN CHALLEN

TOOLS OF THE TRUCK TRADE

among the many challenges faced by the automotive industry, recruiting technicians is high on the list. The truck industry might not have faced the same level of shutdown as light vehicle garages during the pandemic, but manufacturers are still playing catchup when it comes to attracting new recruits to their businesses.

With the commercial vehicle sector facing the same transition ban on ICE power – albeit with a longer deadline than for cars and vans – that shortage comes at a time when new skills need to be taught for a completely new type of vehicle.

“We’ve certainly got a lot of vacancies where employers are making up for that hiatus during the pandemic,” says Andy Webb, apprentice manager at Scania. “In some areas, it’s harder to fill the vacancies than others, but there’s no pattern. One week it might be hard to find an individual in one area, but in another there might be more candidates than vacancies.”

THE SCANIA SOLUTION

One solution that Scania has is to attract car technicians who might be interested in a change of scenery.

“We have a programme that recruits car technicians and upskills them to heavy vehicle level,” explains Scania’s head of people development, Aaron McGrath. “It’s early days, but we want to see if there are transferable skills and how easy it is for them to adapt to a different industry. The actual technology is similar; it’s just that the vehicles are heavier and there’s more compliance and paperwork.”

Technicians trained to work on heavy vehicles face similar trends to passenger cars, including increasing ADAS, full autonomy and electrification. These are technologies that will ultimately benefit truck fleets and drivers in terms of increased efficiency and operations, says McGrath, although he warns it might not be straightforward.

“These developments bring the challenge of changing the mindset and skill sets of technicians who are predominantly used to mechanical tasks. They come into the trade because they want to fix components, take stuff apart and use real tools. But with electrification, they’ve got to be high-voltage-trained, disciplined and be able to use electronic test equipment and insulated tools.”

Webb says Scania is seeing some changes due to an increasing amount of HGV EVs. “The industry was mechanical engineering with a little bit of electrics, but now it’s electrical engineering with mechanical engineering as well,” he says. “It’s a big change for some of the more mature technicians that are in the business because they’ve grown up with mechanical engineering and are trying to adapt to electrical engineering. Safety is a key element that’s always embedded into training, especially in high-voltage.

“WE’RE CHANGING FROM WHAT WAS HISTORICALLY A VERY DIRTY INDUSTRY TO ONE THAT REQUIRES HIGH EFFICIENCY AND PRECISION, AND AS WE MOVE TOWARDS ELECTRIFICATION, CLEANLINESS”

“For ICE products,” he continues, “the engines are becoming a lot more precise, so technicians have to work with cleanliness. It’s like working with race engines, where everything is finely tuned and that level of precision has to be maintained. We’re changing from what was historically a very dirty industry to one that requires high efficiency and precision, and as we move towards electrification, cleanliness.”

DAF DRIVELINE DELIVERY

Meanwhile, as the number one truck manufacturer in the UK market, DAF faces a major undertaking when it comes to embracing the transition to electric and ensuring its technician community is fully prepared. The company’s network comprises 137 dealerships and more than 1,500 technicians with varying levels of competency, while its apprentice programme consists of a three-year

course, with around 400 apprentices progressing through the system at any given time.

“All of our training has been geared around the diesel market for years, so we’ve taught diagnostics for all the main driveline components,” explains John McMenamin, dealer development director at DAF. “The electric vehicle has been fully embraced by the car market but the technology needed to move a 40-tonne truck is very different, not to mention application and delivery. We’re in the early stages in terms of training our people, so we’re selecting a specific group from our existing technician base and training them up on electric drivelines. They have reached master diagnostic technician level, so they already have a good understanding of the DAF product, as well as electronics, CANbus and the other technologies on our diesel vehicles.”

McMenamin says DAF is currently

trying to introduce the concept of electric vehicle drivelines and how they differ from ICE to its technicians. “There are fundamental differences, but the vehicle still has a cab and a front and rear axle,” he says. “It’s only the bit in the middle that has really changed. Not every DAF dealership is going to be EV-compliant immediately because we’ve got our own set of newly published dealer standards that are applicable to our bespoke EV truck centres. There the tooling, environment and knowledge base will be very different to what’s seen in a standard dealership.”

SAFETY FIRST

Like the guys at Scania, the most important element for DAF technicians when it comes to training for EV is safety. “If one of these trucks breaks down on the side of the road or comes into a workshop, the technicians need to be clear on how they first approach the vehicle,” says McMenamin. “Health and safety is vital because you’re working in a high-voltage environment, so what we have to do is equip the technician with the knowledge of how to power down a vehicle safely as well as power it up. They also need to know where to plug it in for diagnostics and how to ensure the vehicle is in a safe situation for anyone to approach it, whether that’s in the workshop or at the roadside.”

Right now, McMenamin says around 50 DAF technicians have received the necessary training to work on electric trucks. A relatively small figure, but the EV rollout within the manufacturer is in its infancy. “What we have is a situation where if we have 20 new EVs going into a particular operator, we will circle the wagons and train up all the guys at the nearest dealership to where the vehicles will be based,” he reveals. “The first electric vehicles are due in the UK towards the end of this year, so we’re trying to schedule the training just before those vehicles are delivered then continue that as volumes ramp up. The appetite for EVs within our network is strong.”

The whole industry is facing a new future. It may be taking hold in the heavy vehicle sector slower than other areas, but it’s coming nonetheless. Businesses need to be prepared and technician training is critical to that process.

Power trip: New electric trucks from Scania and DAF require expert technicians

NEW ENHANCEMENTS BY iVENDI PROVIDE DEALERS WITH THE BEST WAYS TO EXPLAIN MOTOR FINANCE PRODUCTS AND SERVICES TO CUSTOMERS, MEETING THE FCA’S NEW REGULATIONS IN FULL

FIVE-STEP JOURNEY TO CONSUMER DUTY COMPLIANCE

A new five-step Consumer Duty customer journey has been launched by iVendi that has been immediately incorporated across the motor retail specialist’s complete dealer product range. Changes made to its core Connected Retailing platform – used for selling motor finance both online and in the showroom – are designed to meet the FCA’s aims of ensuring that customers are provided with products that meet their needs and offer fair value.

This comprehensive Consumer Duty process now covers all points from the initial motor finance quote results to final application submission, with a number of new additions such as lender product content, lender product understanding questions, lender privacy policies, and finance product understanding questions.

DEALER SUPPORT

“These enhancements are designed to provide dealers with the very best means and opportunity of explaining motor finance products and services to customers,” said Rob Severs, iVendi’s senior vice president products and insight. “They illustrate the price and value of what is being offered, confirm the car buyer has a good understanding, and show how they will be supported by the dealer and lender.

“Our process ensures dealers and lenders are introducing products correctly and consistently, while managing

the task of digitising and automating introducer packs within the motor finance journey. It also helps to protect vulnerable customers by emphasising the available support and signposting additional resources. Getting all of these elements right is essential to satisfying the FCA’s requirements, making compliance as straightforward as possible for our 8,000-plus platform users.”

About iVendi

Founded in 2009, iVendi is the market leader in connected motor retail technology, creating digital products that help customers to buy vehicles and dealers to sell them more efficiently, both online and in the showroom. Our technology interacts with around five million consumers every month, as well as thousands of motor retailers, manufacturers and finance providers. iVendi is based in Colwyn Bay, Wales.

For more details go to www.ivendi.com/ navigating-consumerduty-imi

FIVE STEPS TO COMPLIANCE

1. LENDER-SPECIFIC DATA

This provides all the relevant information, features and benefits of the finance product chosen by the customer, helping lenders and dealers ensure their products are being introduced in the right way and that the consumer has a high level of understanding. At the heart of this enhancement is a huge exercise involving all of the 60-plus motor finance companies iVendi work with, digitising their complete product offerings.

2. LENDER PRODUCT

EXPLANATION TOOLS

Created by motor finance companies, consumers now have access to a wealth of high-quality guidance. It should be noted how seriously the sector has taken this commitment – from prime lenders to specialist non-primes, there have been impressive levels of creative thinking about videos, written explanations, FAQs and more. To be able to deliver all of this on one platform is a unique iVendi achievement.

3. SUITABILITY ASSESSMENTS

These consist of a series of questions that are specific to each finance product and provided by the lender, which the customer must answer before proceeding to the application. If the customer is unable to show they understand the product, they won’t be able to complete the application and will be referred to the retailer, who can then find the right product for them.

4.

SIGNPOSTING

Links to government financial advice as well as the lender’s own support resources provide help for consumers on the buying journey, especially those classed as vulnerable by the FCA. This ensures they understand the product and can make an informed decision.

5.

INTERCEPTIONS

These take place when the specific rules of a lender – for example, those that won’t lend to taxi drivers – mean a product is unsuitable. iVendi’s technology intercepts these applications before they are sent to the lender, cutting the number of rejections and enabling the retailer to help the consumer find a lender that better meets their needs. This avoids a bad outcome for consumers, retailers and lenders alike.

SETTING YOUR SOCIALS

Social media isn’t all about Facebook holiday updates, Instagram food shots and Twitter spats. It can play a key role in helping your businesses expand so you need to have a strategy to get the most out of it

WORDS_

ocial media is an essential tool for every business and shouldn’t go unused. With more than 57 million active social media users in the UK (almost 85% of the entire population), a social media presence isn’t just a cost-effective way to market your business, it’s a necessity.

There are numerous resources available so there’s a platform for everyone, which means the broadest of customer bases can be reached. Not being on social media does all your other business efforts a distinct disservice.

It’s simple: if people don’t know about your business, they can’t become your customers. Social media boosts your brand’s visibility, helping you to reach a wider audience. Regular posts increase brand awareness, drive website traffic and help to develop deeper relationships with new and existing customers.

“When it comes to the market research of new vehicle buyers, more than 90% who used social media in their decision process felt it influenced their decision,” says Gary Chew, partner at Small Torque Social. “This shows that social media directly influences consumer choice and has a direct impact when it comes to vehicle repair services and aftermarket

retail opportunities. Research also shows that 75% of consumers use social media to find out about products and services before making a purchase, with more than half relying on business reviews to influence their decision.”

Ensuring you are front-of-mind for consumers is also an essential marketing strategy for ‘distressed purchases’ such as vehicle accident repairs or mechanical faults. Social media offers businesses a great platform to achieve this through consistent posting about your services, approvals and key messages to local audiences, helping to generate new retail opportunities.

“Social media platforms have become an increasingly popular medium for customers to seek support and the resolution of issues, with consumer reviews more important than ever,” says Chew. “In 2024, businesses will need to prioritise social media customer service to improve satisfaction and loyalty, with 79% of customers expecting a response to social media requests and reviews within 24 hours. It’s now no longer an option for bodyshops and garages to use social media, but an essential part of business operations and marketing strategies.”

“REGULAR POSTS INCREASE BRAND AWARENESS, DRIVE WEBSITE TRAFFIC AND DEVELOP DEEPER RELATIONSHIPS WITH NEW AND EXISTING CUSTOMERS”

Getting started

There are an increasing number of social media platforms available. However, it’s important to understand that you don’t need to be on all platforms at all times, and it’s essential that you identify your target audience when choosing the correct platforms to promote your business. Your products and services, brand personality and marketing goals should all influence the decision. So what are the options?

01_Facebook

As the most widely used platform in the UK, Facebook is the social media foundation for businesses to promote their products and services to local customers. With a dedicated company page facility that includes a map, contact details and company biography, you can build communities and brand loyalty, and directly engage with your customers. Consumers can also leave reviews, like and share your content, and contact you via private message, all helping with lead generation.

02_LinkedIn

LinkedIn is a great platform to grow your brand online and promote your services to business audiences while establishing your brand as a thought leader. You can engage with peers, post company updates and connect with potential customers or partners, from local businesses, fleets and dealerships to other like-minded automotive companies within the sector.

03_Instagram, YouTube and TikTok

All more visually-led social media platforms that use images and videos as an outlet for creative storytelling, brand-building and entertaining followers. According to TikTok, music and audio is the most immediate way to emotionally connect with your audience and

capture their attention by creating an immersive experience with fewer distractions, something that applies to all three platforms.

What should I be posting?

For all social media, content is king. So whatever you post needs to be fresh, varied and engaging; a mix of photos, video and articles that educate, advise and entertain your audience. The ideal content for garages and bodyshops is educating customers about approvals; photos and videos of staff, your facilities and equipment; plus customer testimonials, audit passes, award wins and charity work. You should also post more sales-focused content such as special offers and seasonal promotions that encourage customers to get in touch. Using social media to promote job vacancies is also a great way to reach local talent.

What are the pitfalls?

It is important to remember that your social media profiles are effectively your shop window and may be the first impression many people have of your business, so it is essential that your content is professional, consistent and cohesive with your brand. Irregular posting and poorly designed profiles and posts, as well as inaccurate content can all have

a negative impact on your business.

“Don’t focus solely on follower numbers,” says Chew. “Followers are important for building your brand online, reaching new audiences and generating business leads, but remember that your content is key to your social media success. Repetitive, boring or continuously sales-driven content will drive followers away. You should follow the 80/20 rule, with around 80% of your content being educational, and the other 20% for sales and special offers.

“Ensure that you engage with your audience, responding to any comments, reviews or messages you receive. Ignoring your audience or failing to interact is a recipe for disaster. Also, be aware of your local surroundings and be sensitive to global events. Poor timing of posted content can have a damaging effect, and an empathetic marketing approach will help to build deeper connections with your customers.”

Social media takes up a lot of time and effort, and demands dedication. If you don’t have a dedicated team in place, it may be worth considering an agency to get things up and running. But one thing’s certain: social media will have a pivotal role in 2024, so it’s more important than ever to have a strong, social media plan to help your business succeed.

here’s a photograph of my late grandfather taped to the MGA’s windscreen; he’s with me wherever I go. On its reverse, the words “Drive safely, sweetheart” have all but faded away, but their sentiment isn’t lost. It was the loving warning he gave me whenever I went on my way, better to be two minutes late in this life than a minute early in the next. It’s been six summers since he last spoke them.

In that time, I’ve embarked on countless journeys, but the most notable have been those I’ve taken in his 1960 MGA. I was entrusted with the care of FSK 302 in 2017 when he died. Known to us as Frisky, she’s the racy chariot red retirement present he bought himself in 1991. She’s become my most treasured possession.

Together, we’ve defeated some of the toughest roads in Great Britain, from Hardknott Pass in the Lake District to Bealach na Bà in the Scottish Highlands, but none have been as ambitious or extreme as the 2,000-mile endurance drive we embarked on in June 2022. It was a feat of my own imagination and I gave us just 48 hours to do it. Driver fatigue and mechanical failure were significant and legitimate concerns.

FOUR POINTS CHALLENGE

The route, which I christened the ‘Four Points Challenge’, charted a circumnavigation of mainland UK via the four furthest geographical points: Lowestoft Ness in Suffolk to the east, Dunnet Head in Caithness to the north,

Corrachadh Mòr in Ardnamurchan to the west and Lizard Point in Cornwall to the south.

My father Steve, a mechanic by trade, signed up for the mission as co-pilot. I should mention that this mission was carried out to raise awareness of and money for a thoroughly deserving cause: the country’s army of volunteer blood bikers. Operating a free and vital service, they transport urgently needed medical supplies, from blood to breast milk, and deliver them to hospitals, hospices and milk banks 24 hours a day, every day, often against the clock.

With little flexibility in our schedule, we were on the move from Vowden HQ in Hertfordshire on the hour of 4am. Less than 60 seconds later, Frisky coasted to a stop. I panicked and Dad was perplexed; she had been prepped and checked meticulously. We hadn’t even made it to the end of our road. The cause of this sudden loss of power remained a guarded secret until somewhere along the A9 through the heart of Scotland, when it happened for the fifth or sixth time. Dad diagnosed a glitchy ignition switch.

After the floundering start we became trapped in gridlocked traffic on the A12. We were there for more than an hour, but at least the sun was running on time, and as Dad and I watched the day wake up, our conversation turned philosophical. We hadn’t been caught off-guard; perhaps we’d been protected. Had Frisky’s false lift-off prevented us from being involved in the incident that lay ahead? I’d like to think divine intervention played a part.

RULES OF THE ROAD

My late grandfather was a sensible man, a worrier who considered all the risks, and this 48-hour endeavour required a similarly fastidious approach. To minimise the stress on Frisky’s 1,600cc engine we regulated her cruising speed, only going above 60mph when we needed to overtake.

With a 45-litre petrol tank that allowed 250-300 miles of travel, fuel stops had to be mapped, and with availability sparse in remote areas, we carried a full canister on board just in case. We also paid close attention to Frisky’s performance, recording vital stats such as running temperature and oil pressure at regular intervals; these simple measures were vital if we were to stay in tune with how she was coping.

As for us, we made a pact: no heroics. Taking it in turns behind the wheel, at the first sign of drowsiness we stopped and swapped duties. Tiredness kills. But 44 hours and 48 minutes into our long-distance campaign, with only 93 miles left, I pushed my luck. Driving in the danger zone between midnight and 6am, when natural changes in the body’s rhythm increase the chances of falling asleep, I started to drift. “Drive safely, sweetheart.” Remembering those three words brought clarity and I stopped. We made it to Lizard Point at 02.59am, with one hour and one minute to spare; relieved, elated and exhausted. In the near distance I could hear the ocean, the swash feigned a faint applause. Above us stood a lighthouse, a steadfast beacon, a nautical

(Above) Raymond Greenway, Charlotte’s late grandfather in the MGA.

(Right) A group of Blood Bikers at Lowestoft Ness

navigational aid, but for us a welcome landmark that signified the end of our 2,000-mile journey.

After 46 hours and 59 minutes behind the wheel, we no longer needed to be anywhere in a rush.

RELIVING THE JOURNEY

Freeing ourselves from the confines of Frisky’s cabin, Dad and I met beneath a sky that was starved of any colour for a hug. As evidence to share at a more sociable hour, time-stamped photographs needed to be taken. My camera’s flash, although bright, did nothing to penetrate the darkness around us, but was just enough to illuminate three dishevelled but delighted figures: woman, man and machine. Cutting self-congratulations short, a bombardment of hailstones fell from the heavens and we reluctantly folded ourselves back into the MGA.

Slumped awkwardly in the passenger seat, Dad slept, but I couldn’t. My busy mind ignored my weary body as it began curating a collection of memories from the last two days.

I remembered the red weather warning in the Highlands, flash floods and the fear of aquaplaning. I remembered ploughing through a wall of water, kicked up by a passing HGV, and how its force imperilled our course, leaving me blind for several seconds as Frisky’s wipers failed to cope. I remembered the pummelling of rain on the soft top, the sound drowning out everything else. And I remembered getting very wet.

I remembered the herd of deer and

slamming on FSK’s brakes. Superior in their ranking, they moseyed across the road. Bold, beautiful and blissful, a breathtaking sight but an uncomfortably close call. I remembered the pounding of my heart.

The midnight sun at Dunnet Head was transcendental; it was when Frisky turned 62. In June, in the northern extremities of Scotland the sun never dips more than 12 degrees below the horizon, which creates a sustained, never-ending twilight.

I remembered sandwiches, there were lots of those, some only half-eaten. Flapjacks, cat naps and coffee. Such terrible, terrible coffee, there was lots of that too. I remembered the wrong turns, made without blame. I remembered how it felt to put my faith in Frisky. She didn’t let me down.

A LIFE-SAVING MISSION

At dawn, a message appeared quite miraculously on my phone. We were parked in a signal black spot. “Today will be a day to remember,” it read. Its sender:

a Blood Biker. A reminder that this drive had been significant to more than just the three of us.

Our intention was to raise £2,000, £1 for every mile driven, for our local volunteer Blood Bikers in Hertfordshire and Bedfordshire, but thanks to the generosity of so many people we raised triple our target. Every penny was used to help cover the cost of equipment that these riders rely on, such as blood boxes, hi-vis and trackers, as well as ancillary items such as the 24-hour call line the NHS uses to request their services, which they provide for free. Delivering blood, breast milk and urgently needed medical samples, these riders save lives, making my drive of the UK in (less than) 48 hours in Frisky even more special and worthwhile.

Charlotte Vowden is a freelance writer, presenter and adventurer

If you’ve had a journey that’s changed your life or made a lasting impression, email james.scoltock@thinkpublishing.co.uk

“WITH ONLY 93 MILES LEFT, I PUSHED MY LUCK. DRIVING IN THE DANGER ZONE BETWEEN MIDNIGHT AND 6AM, I STARTED TO DRIFT”

(Clockwise from above) Midnight sun approaching Dunnet Head; the MGA in the Highlands; journey’s end at Lizard Point; Charlotte in need of some sleep

THEHOWTOSECTION

Everything you need to know to do your job brilliantly by the IMI’s expert contributors

P64_KEEP YOUR STOCK IN ORDER

Not having full control of your vehicle stock can lead to business problems such as inaccurate floorplan funding and trust issues. Here’s how to get it right

PREPARE YOUR WORKSHOP FOR EVS AND HYBRIDS

Offering expertise and knowledge of electric vehicles is a great way to ensure your business is fit for the future

P70_INTEGRATED DRIVER MONITORING

Discover the benefits of Magna’s Integrated Driver and Occupant Monitoring System, how it detects signs of distracted behaviour, drowsiness and fatigue, and what it can do about it when it does

Keep your vehicle stock in order

Ensuring you have proper control of your vehicles is key to business success, but many companies are getting it wrong. Here’s how to get it right

WORDS_PETER COTTLE FIMI

Next to staff, vehicle stock is the most valuable asset of any car retailer, yet research reveals that 11% of all inventory recorded in dealer management systems is incorrect. This could be surreptitiously siphoning off millions of pounds from businesses across the industry and highlights the pervasive issue of inefficient stock management.

Industry insiders are unanimous in their recognition of effective stock management as the cornerstone of a successful automotive dealership. From cash flow to customer satisfaction, stock management influences every aspect of dealership

operations. However, the stark reality becomes apparent when trying to track the precise status and location of each vehicle across sprawling, multi-site dealership networks.

The consequences of mismanagement can be considerable, from inaccurate floorplan funding to risk of sales due to trust and even exposure to fraud. Equally, a car in the wrong location or, even worse, one that has already been sold can cause huge customer dissatisfaction. When a car is on the website, a potential customer can understandably expect to view it when they turn up at the dealership and be left frustrated and

disappointed when it isn’t. I should know – it recently happened to me!

Stock management issues

There are a number of problems commonly found in environments that cause stock management challenges:

• Data quality: This is critical. An inaccurate or incomplete core database can result in misleading information, misguided decisions and missed sales opportunities. While dealership management software can streamline processes and provide a holistic view of data, its efficacy is severely hampered if the data itself is flawed.

• Disjointed systems and manual processes: Reliance on legacy systems and manual processes not only consume valuable time but also introduce a high probability of errors and inconsistencies. They limit the visibility and traceability of vehicles, making it very difficult for dealerships to keep their inventory current and accurate.

• Lack of visibility: Limited transparency across multiple dealerships is related to the point above. Without an accurate, real-time overview of inventory, management will lack vital reporting and the crucial ability for timely decision-making.

vehicles also lead to wasted resources and time, with staff scrambling to locate vehicles rather than focusing on customer engagement and sales activities.

Reaping the benefits

stocking the right inventory is a complex task that demands vigilance and planning. It’s here that modern technological tools such as predictive analysis offer a game-changing advantage. By examining historical data, market trends and economic indicators, data can provide an invaluable aid in forecasting demand.

The

consequences

of getting stock management wrong

The economic implications of stock mismanagement can be severe and will impact many areas. Incorrect inventory records can result in inaccurate floorplan funding, resulting in unnecessary payment on overfunding or facing a shortfall. Some funders impose financial penalties on dealerships without adequate controls, and the risk of selling out of trust puts the dealership’s reputation and funding relationships at risk. Fraudulent activity is also more likely to go undetected when stock management practices and systems are below par. Inefficiencies arising from misplaced

The challenges of stock management may be daunting but overcoming them delivers undeniable benefits. Effective stock management can:

1. Improve cash flow

A well-managed inventory supports accurate cash flow, highlighting any invoicing issues or anomalies early on.

2. Build trust with funders

For those using floorplan funding, good stock management can mean smoother audits, enhancing funder trust and potentially strengthening credit lines.

3. Reduce risk

Comprehensive stock management helps to quickly identify issues, minimising any potential impact. Strong inventory controls can also lower insurance premiums, reflecting the reduced operational risks.

4. Increase sales efficiency

In an era when customers do their research online then visit dealerships with well-informed buying intentions, having the right car available at the right time is critical.

The science of stock management

Understanding the dynamics of the marketplace is fundamental to achieving good stock management. While it may appear straightforward, getting the right mix and

Yet the art of stock management doesn’t end with the right mix of inventory. It requires constant monitoring and adjustment to keep stock fresh and relevant. It’s crucial for dealerships to maintain awareness of and effectively manage aged stock.

Regular stock audits are essential for preserving an accurate inventory. In the modern digital era, dealerships can harness the power of digital auditing tools for realtime tracking, which is quick and easy to complete.

Let’s get physical

Carrying out a stock audit is no-one’s favourite task; it can be time-consuming but is crucial even in these days of

computerised systems. With any dealership management software, you need to ensure you have correct and up-todate information. And, of course, funders will also need to audit vehicle assets, so it’s good practice to get in the habit of regular stock audits. When it comes to physical vehicle inspections, two of the biggest obstacles are time and scale. Audits must be carried out and completed promptly to be effective, but the larger the site or dealer group, the more time-consuming the task. However, since readily available and inexpensive technology-based tools make regular stock auditing fast and easy, this should not be an excuse. Even the largest car retailer could audit its whole inventory on the same day using a tech solution; a task that could take weeks when using traditional methods. This will also provide a greater degree of confidence in governance.

While stock management might not command the excitement of a new vehicle launch, it is a silent yet potent factor that drives the success of a car retailer. This business fundamental plays a pivotal role in shaping cash flow, efficiency, customer satisfaction and overall reputation.

As the industry continues to evolve, car retailers can successfully leverage a large number of technological tools and strategies to improve their stock management and find themselves leading the pack in an increasingly competitive market.

— Peter Cottle is Consulting Director with Finativ

“

WHILE STOCK MANAGEMENT MIGHT NOT COMMAND THE EXCITEMENT OF A NEW VEHICLE LAUNCH, IT IS A SILENT YET POTENT FACTOR THAT DRIVES THE SUCCESS OF A CAR RETAILER”

Whether you’re a budding technician eager to embark on your fault-finding journey or keen to revisit foundational knowledge, the world of vehicle diagnostics is one that continually evolves and offers a wealth of insights. The Automotive Training Academy in Wrexham introduces an innovative new course designed to cater to these needs: The Fundamentals of Diagnostics.

Spanning two days, this course takes learners through the nuts and bolts of automotive diagnostics. The curriculum covers a range of essential topics, beginning with the rudimentary working principles of engine management systems and moving on to discussions of system diagnostics and component testing.

Uniquely designed, the

UNLOCKING THE SECRETS OF AUTOMOTIVE DIAGNOSTICS

In an ever-changing industry it’s important to stay ahead of the competition, and keeping your diagnostics skills up to scratch could be critical to your success

course is split between theory in the classroom and practical application in the workshop next door. Students can expect to spend a significant portion of their time in a workshop setting, testing their knowledge using various diagnostic tools, such as multimeters, test lights and advanced diagnostic platforms.

KNOWLEDGE BASE

This course equips learners with an understanding of basic diagnostic principles and the working mechanics of an engine management system, and fosters confidence in fault code interpretation and planning and executing repair procedures. Offered at £500 plus VAT, this is a great opportunity for technicians to gain an edge in their diagnostics careers.

The course content has been curated to provide a well-rounded understanding of automotive diagnostics and includes:

• Foundation of knowledge The basics of electrical principles are outlined and learners are introduced to automotive wiring diagrams.

• Hands-on experience An overview of different diagnostic tools and test equipment allows students to learn through practical application.

• Deciphering code An entire module is dedicated to understanding and interpreting fault codes, and teaching efficient repair planning.

• Insight into components A detailed exploration of sensors and actuators presents an understanding of these critical elements in any engine management system.

• Language skills The course teaches industry-specific vocabulary and effective communication skills crucial in the field of diagnostics.

Prepare your workshop for EVs and hybrids

Welcoming electrified vehicles into your workshop may feel daunting, but it’s one of the best ways to future-proof your business

Change is always scary, and for a lot of workshops out there, the number of changes happening at the moment would make the strongest of characters concerned. But it’s better to be prepared, and with the increased number of electrified vehicles on the road, it’s a good place to start making changes.

At my business, Avia, we’re seeing a steady rise in the number of EV and hybrid vehicles coming through the door. We’ve always had an even split between petrol and diesel, but we’re now seeing an average of 5% EV or hybrid vehicles every month, which fits with SMMT data that states that in 2021, 4.3% of the UK car parc was taken up by EV and hybrid vehicles. We’ve embraced the change without promoting the fact that we work on electrified cars. It’s just been a case of a few Facebook posts and joining the HEVRA network, which advertises our workshop as EV-friendly. What I would say is that a lot of the EV and hybrids we’re seeing are

1. Get your EV qualifications squared away to at least Level 3

We did this prior to the pandemic, which meant that it was nearly two years until we saw this type of work again, running the risk of forgetting what we had learned. Things have moved on since and it should be possible to see enough work straight away.

2. Get on the TechSafe® register via the IMI This requires you to complete your Level 3 qualification, but it will help you keep up to date with technology in the coming years and maintain your CPD, which is a requirement for the register.

3. Get tooled up

There are lots of packages available out there, but it’s simple to put the basics together yourself. The tools we already own are enough for most jobs.

4. Get data-driven

It can be troublesome to get hold of as navigating the manufacturers’ information can be complex, but it seems to be filtering through and most data providers are catching up.

5. Get safe

Electrified vehicles require a different approach to safety equipment, PPE and general awareness, so training for both technical and non-technical staff is crucial.

WORDS_GRAHAME PELLS MIMI

Making your workshop EV-ready While you may not have a great deal of EVs or hybrids through the door yet, it’s worth doing these five key things to prepare

Automotive is moving quickly and keeping your skills up to date is the best way to succeed. Discover how Autotech Training is adapting to new demands in auto education

ACCELERATED TRAINING

With the fast pace of change in the automotive industry, the aftermarket can’t afford to stand still. Constant training and upskilling are required if technicians are to remain agile and be able to respond to the needs of customers, servicing the next generation of vehicles coming through for repairs and maintenance.

Just as the auto industry doesn’t stand still, neither does Autotech Training. Part of Autotech Group, the IMI-approved training provider is constantly adapting its approach to ensure that those completing its courses are fully prepared for an ever-changing landscape of technology and vehicles.

The course content and how that content is delivered is always evolving, from course customisation to delivery on business premises. This results in Autotech Training staying one step ahead of the competition and ensuring its learners receive the very best education possible.

Futureproof education

Recently, Autotech Training has added ADAS and Hydrogen courses to its portfolio and expanded its reach into Ireland to meet sector demands and futureproof the skills of those working in automotive. But offering the right courses and training is only part of the equation; Autotech Training also needs to stay on top of what is coming down the road, so it can deliver for the industry and be ready for the future.

“You have to make sure that you’re aware of the legislation and work closely with industry bodies such as the IMI,” explains Simon King, managing director at Autotech Group. “It’s about leading from the front and really caring about the industry.”

Industry connections

Autotech Training is able to adapt its approach to training because it attends all the major auto training meetings, talking to leading figures in the industry and contributing to debates that shape the automotive training landscape. This ensures that everyone who works with the provider has access to the training that’s relevant both now and in the future.

“We have a vested interest in ensuring that we’re in the working groups for course development,” says King. “For example, we’re in one for cybersecurity and one for hydrogen. Being part of that journey and ensuring that the training is fit for purpose is critical. Not simply from a safety and technical perspective, but in terms of language and accessibility for the majority of the learners.”

Ultimate goal

The ultimate goal of Autotech Training is to reduce industry and staff turnover by getting the training right. Investment in training leads to happier employees, improved wages and benefits, as well as a talent pool that will begin to grow again. This is as crucial to

the industry’s success as the introduction of technologies such as ADAS, electrification and hydrogen. “If we can help people realise the unbelievable opportunity there is in the automotive industry then it’s commercially beneficial,” says King.

The UK automotive industry is a shining light for training standards, and as a new generation of technologies comes online, Autotech Training is working hard to maintain those high standards, futureproof our technicians and close the skills gap.

To find out more about Autotech Training, go to www.autotechtraining.co.uk

“You have to make sure that you’re aware of the legislation and work closely with industry bodies such as the IMI”

SIMON KING, MANAGING DIRECTOR, AUTOTECH GROUP

The same but different

While the thought of working on an electrified vehicle can be daunting, the work we’re seeing is similar that on a petrol or diesel vehicle. So tyres, alignments, servicing, MOTs, suspension, all the things that don’t require work on the high-voltage system. However, there are aspects that require more attention. Since electrified vehicles tend to be heavier than ICE vehicles, they go through tyres and suspension parts quicker, and as with all new vehicles, alignment is critical.

Some manufacturers claim that very little servicing is required for EVs, a statement that’s true in the sense there aren’t as many things to change. But it’s worth looking

Prepare your workshop for EVs and hybrids

at the time you allow for service checks as the more complicated systems may need extra time to look over and the required skill level can be higher.

Every little helps

It’s a good idea to pull a battery report on the service as some manufacturers require this to be done for warranty. It’s also a great way to give that little extra to the customer and make them feel like you’re taking care of them and understand the complexities of their vehicle. This can take a bit of time as some vehicles have hundreds of cells to collect the information from, but it builds a relationship with the customer and the vehicle for the repeat work.

Some of these systems are also reliant on air-conditioning for cooling the batteries, which can cause major faults to occur, but if air-con is already a regular part of your business then this should be a simple service to offer. Just make sure that you use the correct oils when working on EVs as some PAG oils conduct electricity, something that also applies to coolant and, in some cases, brake fluid.

Get ready for the revolution

Braking systems are another important area as they can be more complicated than their ICE counterparts, but the mechanical brake components can be a good source of work. Due to regenerative braking on these

vehicles, the braking system can often become corroded from lack of use, so it requires more regular attention. Like it or not, this new technology is here to stay and is going to take up more of the UK car parc as we head towards 2030 and the phasing out of new combustion sales. So take advantage of the extra work, and while the technology may be more advanced, the vehicles still do the same thing; steer and stop. And they all need servicing.

For all the EV skills you need to succeed, head to bit.ly/ IMI-courses

To find out more about IMI TechSafe, go to bit.ly/IMITechsafe

Integrated driver and occupant monitoring

The way consumers interact with vehicles is changing, and as advanced driver assistance systems (ADAS) become more prevalent, it’s important to make sure that drivers and the other occupants of a vehicle aren’t distracted. This is why technologies that keep a watchful eye on those in the cabin are being increasingly integrated into vehicles. And while that’s initially being done by ensuring that hands are kept on the steering wheel, new technologies are taking a more involved approach. One example is Tier One supplier Magna’s Integrated Driver and Occupant Monitoring System. The technology combines a camera and intelligent electronics, which are integrated into the rear view mirror to detect signs of distracted behaviour, drowsiness and fatigue.

Smile, you’re on camera

The Magna system reduces packaging complexities by fully integrating a high-resolution camera, infrared emitters and an electronic control unit into the interior mirror. One of its unique features is the camera, which is hidden behind the mirror glass and provides both packaging and styling improvements compared to existing solutions. Advanced software monitors the driver’s head, eye and body movements, and can not only monitor the driver but also the activities and presence of other occupants in the vehicle.

“Distracted driving remains one of the leading causes of vehicle accidents globally so many markets are making driver monitoring a standard safety technology,” explains John O’Hara, president of Magna Electronics and Magna Mechatronics, Mirrors and Lighting.

Location location location

The advantage of Magna’s monitoring system is its central, unobstructed location high on the windscreen, which provides an optimal view of the driver and front-seat passenger, as well as secondand third-row occupants. This allows the monitoring of the driver and a vehicle’s other occupants with a single camera.

“Our driver monitoring system opens up a world of possibilities when it comes to integration with other ADAS vehicle technologies,” says O’Hara. “This lends itself to new mobility concepts such as authentication for ride sharing, helping to improve safety, comfort and convenience for all who share the road.”

The technology is pencilled in to be on the road in 2024, so it won’t be long until it ends up in your workshop.

WORDS_JAMES SCOLTOCK

“DISTRACTED DRIVING REMAINS ONE OF THE LEADING CAUSES OF VEHICLE ACCIDENTS GLOBALLY SO MANY MARKETS ARE MAKING DRIVER MONITORING A STANDARD SAFETY TECHNOLOGY”

Exploded view of Magna’s Integrated Driver and Occupant Monitoring System

The system monitors the driver’s head, eye and body movements

Complex electronics are integrated into the rear view mirror

WHAT’S HAPPENING AT YOUR IMI? E-MOBILITY REVIEW REQUIRED

The Institute of the Motor Industry (IMI) is joining the growing number of industry voices calling for an urgent review of e-bike and e-scooter battery regulation. Validating the cause for concern, the London Fire Brigade recently reported that it had been called to a fire caused by e-bike batteries on average once every two days in 2023, some of which involved a fatality.

Lithium-ion batteries for e-scooters and e-bikes do not currently require third-party

approval and rely instead on manufacturers self-declaring their compliance with safety standards. While most prestige brands have a range of safety standards in place, the lowerend models often use poorly manufactured batteries and pose a serious risk of fire.

“Allowing manufacturers to self-declare that they meet safety standards creates room for compromised safety,” said Hayley Pells, policy manager for the IMI. “We are hearing reports of a rising number of fires caused

by such batteries, which are said to be as severe as fires caused by fireworks, heavy machinery or medical devices. There is a clear and urgent need for more stringent regulation to protect people and property. We all want accessible and safe transport solutions, but we must not compromise safety.

“Legislation introduced in New York City is an excellent example of where e-bikes and their batteries must meet standards set by an expert third party. If the UK follows this approach,

it will ensure that all batteries on the market are up to par, protecting users and dramatically reducing the risk of these type of fires. It is crucial that the industry, individuals and the UK Government come together to support and implement these standards to safeguard consumers and preserve the reputation of responsible manufacturers of micro-mobility transport solutions.

“The IMI is actively talking to the Department for Transport and the Transport Research Laboratory regarding this issue, including potential regulation and subsequent inspection, repair and maintenance solutions. It’s also crucial that training for those who maintain and repair the vehicles is factored into any new regulation. The IMI is already in discussions with e-bike and e-scooter technician training and accreditation providers to ensure our members can broaden their skills and increase safety standards for all.”

“THERE IS A CLEAR AND URGENT NEED FOR MORE STRINGENT REGULATION TO PROTECT PEOPLE AND PROPERTY. WE ALL WANT ACCESSIBLE AND SAFE TRANSPORT SOLUTIONS, BUT WE MUST NOT COMPROMISE SAFETY” HAYLEY PELLS, IMI

The IMI supports the call for an urgent review of e-bike and e-scooter regulation following a series of fatal battery fires

WE WISH TO EXPRESS OUR DEEPEST SYMPATHY TO THE FAMILY AND FRIENDS OF…

Christopher Batterbee

MIMI, Kent, aged 70

James Brown

FIMI, Kent, aged 91

Roy Collingwood

AMIMI, Buckinghamshire, aged 78

Hywel Glyn-Jones

FIMI, Wiltshire, aged 55

Gerald Jenkins

FIMI, Dyfed, aged 83

Peter Laney

MIMI, London, aged 64

Jaswinder Matharu

AMIMI, London, aged 65

Takis Neocleous

FIMI, Cyprus, aged 88

Stephen Preece

AMIMI, West Yorkshire, aged 60

Martin Shave

MIMI, Kent, aged 87

Terence Turner

FIMI, North Yorkshire, aged 83

NOTICE IS HEREBY GIVEN

That an Ordinary General Meeting (being the one hundredth and second Annual General Meeting of the Institute) will be held digitally and at Fanshaws on Wednesday 25th October 2023 at 2pm

If you wish to attend virtually please contact ceooffice@theimi.org.uk

Simon James | Chief Financial Officer

Get in touch

We’re always open and available to talk if you have any questions or queries. Get in touch with the membership or centre support teams on 01992 511 521 or email hello@theimi.org.uk

SAY HELLO TO THE VERY LATEST ADDITIONS TO THE IMI’S APPROVED CENTRE NETWORK NA INTERNATIONAL ABSOLUTE EV PROVIDE-ED POINT S TYRES (UK) THS+

RICHARD EDWARDS

This serial entrepreneur came from a non-automotive background but is now driven by an eagerness to save lives on the roads

Which industry did you work in before automotive?

I’ve been self-employed since I was 21 years old. I built a company selling stainless steel instruments, supplying chemists and beauty salons. I also supplied clinical podiatry instruments for hospitals.

I owned the company for 38 years then sold it 19 years ago. The new owners put a noncompete on me so I had to find something totally different.

Your first venture into the automotive world was running a luxury chauffeur company. How did you find the change of business?

I’ve always been interested in cars and I’ve still got a few in the garage, but people got engaged with the word luxury. They wanted a certain level of service because they were prepared to pay for it. So I bought a few brand new cars and started the business.

If customers pay for a luxury car service, they expect you to wait or be there on time and travel in silence all the way to Heathrow or an event in London. We used to carry top-end people. Sometimes the car was searched underneath with mirrors and I had to carry my passport to prove I was who I said I was.

I then sold the chauffeur company after running it for 15 years, three weeks before COVID – I was a lucky boy. I kept the best car though,

the S-Class, which has done a quarter of a million miles.

What’s your current venture?

It’s the Be Seen Screen. If people break down on the dual carriageway or motorway, some of them can’t put their safety triangle out correctly. It means walking back down the carriageway and endangering themselves. They leave car doors open, leave the vehicle at an angle. I just thought there has to be something better than a triangle.

The Be Seen Screen is visible at 500 yards day or night and takes just over 30 seconds to erect on the back of a vehicle by using four suckers. We had

all this tested at Millbrook testing ground.

I came up with the idea for the device during the last two years of my driving business. I then expanded it, drew it and sent it away to a technical draughtsman do it in a professional manner. I then started taking out registrations, trademarks and the patent.

I only showed it to one company, which was Halfords two years ago. They loved it, and now I’m showing it to even more firms. I’m currently talking to Heineken, which has 1,400 vehicles. My aim is to put it in every vehicle possible for insurance reasons.

What advice would you give to someone who has an idea but doesn’t have an entrepreneur background?.

The most important thing is to do all your drawings, get all your ideas written down, send them to a lawyer and get them sent back to you. Keep them in a desk drawer unopened. Once you have your trademarks and registrations and possibly a patent, you’re on solid ground to move forward. –

Richard Edwards is managing director of Be Seen Screen

To feature in our next edition, email james.scoltock@ thinkpublishing.co.uk

“SOMETIMES THE CAR WAS SEARCHED UNDERNEATH WITH MIRRORS AND I HAD TO CARRY MY PASSPORT TO PROVE I WAS WHO I SAID I WAS”