Recognising the Gap in Your Training

Throughout my years working with Think Water Members I have received many questions about training and upskilling teams. The most common question is... What separates us from the large corporate up the road, the man in the van or a local competitor with minimal overheads?

It’s always a tough question to answer, especially when it comes to relaying the answer to your customers, because let’s be fair, the customer takes you on your word, your initial interaction and the final price. The basic solution is to focus on the engagement, knowledge and experience of your service rather than the price. Luckily, or unluckily these days we have things like Google reviews to help us with proof of good customer engagement. However, it is promoting the value in our knowledge and experience that is the problem. With this in mind, and the news that the new Cert III in Irrigation Technology was about to go live, a proposal was put forward to the Think Water Board to consider enrolling me in a Certificate level IV in Training and Assessment (TAE40116) at Inspire Education.

Promote the value in your knowledge and experience.

This qualification is aimed at those who need to deliver training and assessment, provide on-the-job instruction, conduct workplace skill audits, coach or mentor staff and confidently present learning. Essentially, this is a qualification that will allow me to work with Members on specific activities such as a training gap analysis of their business and deliver relevant content to ensure any gaps are filled. Ultimately this will upskill our Members and their teams, to provide the best customer service experience, and hence build their reputation as the most knowledgable water systems service provider in the industry. We will be able to identify potential career pathways for individuals within the group resulting in less staff turnover. Quite often we lose staff to suppliers or another trade, which is a real issue at Think Water and the industry in general. I am currently going through the final stages of assessment to attain my certification and am looking forward to working with you to create a learning calendar to help upskill your staff in the coming months and years ahead. In the meantime, feel free to contact me to help you with any training needs you may have in your business.

Chris Rehm

Operations Manager AU

D5000 Drip Line D5000 Drip Line

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