A new code of conduct is being imposed on private car park operators, making parking fairer for drivers, explains John Evans ILLUSTRATION REBECCA STEVENS
ower parking fines, permitted grace periods and a single appeals service are among the measures contained in a new code of practice for private car park operators. Intended to clean up the sector, the code outlaws opaque parking rules and heavy-handed demands for payment, and permits innocent errors such as incorrectly entering a car’s registration to count as grounds for appeal. Launched in February, operators are expected to fully adhere to the code by the end of 2023, by which time the new single appeals service is expected to be operational. “Parked in Padstow on 19 December and paid for a full day’s parking. Received PCN [parking
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50 AUTOCAR.CO.UK 16 MARCH 2022
20%
charge notice] as ticket not fully Proportion of PCNs displayed on screen (caught that go to debt by wind when closing door?); recovery however, 50% visible. Appeal rejected, not because of non-payment but because ticket only partially visible.” “Received a PCN for apparently overstaying at Daymer. Stupidly went by the time on the actual displayed parking ticket, not aware that they take photos on entrance and exit. Which is useless, as on a busy day it can take 20 minutes to be marshalled to a space, walk to only one ticket machine that was working, realise app is not working, queue up and finally get ticket and place on windscreen; and on exit queue to get out.”
