TERMS & CONDITIONS

BOOKING CONDITIONS All bookings, changes, alterations and cancellations must be made in writing. All rates are quoted in Norwegian Kroner (NOK) and include taxes and VAT. Malangen Resort reserves the right to alter itineraries and accommodation in the event of circumstances beyond our control. Malangen Resort needs to be informed of any possible food allergies at least seven (7) days prior to the guest's arrival. Malangen Resort reserves the right to alter the times for activities.

TRAVEL DOCUMENTS Malangen Resort will handle all reservations and confirmations and, depending on the chosen tour/ product, send the final itinerary by email.

SERVICES AND PRICES The prices and services offered are to be delivered by Malangen Resort under these Terms & Conditions. The stated prices include VAT according to Norwegian taxation laws and regulations. Malangen Resort reserves the right to change prices in the event of any unforeseen increases in taxes.

RESERVATIONS Bookings received by Malangen Resort are considered as confirmed when the booking confirmation is sent by Malangen Resort to the customer. Cancellations must always be made in writing by email to Malangen Resort, regardless of the method of booking.

PRIVATE TRANSPORT BOOKED VIA MALANGEN RESORT All cancellation policies stated above apply under their relevant conditions. The booked pickup times are definite. If guests are delayed for our privately booked transport, the following conditions apply: Delay of 3060 min: NOK 650 surcharge Delay of 60+ min: NOK 1,300 surcharge and subject to availability

PAYMENT: For FITreservations, credit card details should be provided as a guarantee for the reservation. Valid identification and credit card shall be presented on arrival. The full amount for accommodation will be charged to the credit card provided as a guarantee 30 days prior to arrival. For cancellations after this date, the refundable amount will be refunded to the customer’s card in accordance with our cancellation policy.

CHANGES: All changes to be made to the reservation must be made in writing during office hours in Norway. Please send an email to booking@malangenresort. com. The requested changes are subject to the written approval of Malangen Resort.

PREGNANT WOMEN Pregnant women should not use snowmobiles or sleds pulled by snowmobiles/huskies as the vibrations and/ or exhaust fumes may be harmful. If the programme requires special organisation (e.g. additional transport), Malangen Resort will not be liable for any additional costs incurred.

GENERAL FITNESS: Guides reserve the right to make the final decision about who can and cannot participate in a tour, based on their evaluation of a participant’s level of fitness and/or any health conditions. Having guest with disabilities or health conditions on certain tours prevents the safe practice of physically demanding activities. Consequently, we strongly recommend that such guests do not book physically demanding activities. If a guide fears for the safety of a guest, the guides or any other guests due to the behaviour or physical fitness level of a participant, the guide reserves the right to deny the participant in question access to the tour. In such cases, no refund will be offered.

GENERAL TERMS & CONDITIONS “Booking” is any documentation in email form, from the customer to Malangen Resort to make a booking. “Booking Confirmation” is any email documentation from Malangen Resort to the customer including prices and specifications of the services and confirming the availability of services.

LIABILITY INSURANCE: Malangen Resort has General ThirdParty Liability Insurance.

MOTOR LIABILITY INSURANCE: All the coaches or other motorised vehicles used in traffic in Norway have valid Motor Liability Insurance.

SNOWMOBILES: All snowmobiles used on safaris are insured as required by Norwegian law. All snowmobiles have valid Motor Liability Insurance. Safari participants are held liable for damages caused to snowmobiles.

FORCE MAJEURE Neither Party shall be held liable for any default, damage or loss due to conditions of force majeure or unreasonable impairment of the Party’s operations due to a similar cause (including, but not limited to, war, strike, weather, lack of snow, or other natural conditions, etc.). In case of changes of official taxation or VAT, prices will be changed accordingly. NB: All guests are advised to arrange their own travel insurance covering winter sports, snowmobile tours, boat trips, fishing trips, husky safaris and general winter and summer activities. Malangen Resort cannot issue this insurance.

RESORT FEE

By paying the mandatory Resort Fee, our guests gain access to numerous benefits at the resort. All these benefits are combined in the same package.

This means that our guests don’t need to worry about small additional expenses such as breakfast and access to our spacious and wellequipped fitness room. Children gain access to a separate playroom and the whole family can light a fire at one of our two bonfire sites down by the fjord. All can borrow winter thermal suits from the resort.

Guests who wish to see if the fish are biting have access to fishing rods, while those who wish to capture memories can borrow a tripod, which is a useful tool when photographing the Northern Lights.

Share your memories with friends and loved ones back home. Through the Resort Fee, guests have access to the Aurora Lounge, which has highspeed WiFi.

INCLUDED

• Continental breakfast • Access to the resort’s fitness room • Access to children’s playroom • Use of tripod for photography* • Use of winter thermal suits* • Access to the resort's bonfire places on the waterfront • Use of shore fishing rod* • Access to the Aurora Lounge with high-speed Wi-Fi • Use of various equipment and games in the reception • * subject to availability The Resort fee is per person per night and is mandatory for all guests.

FIT RATE

NET RATE

CHILDREN 0-5

CHILDREN U/15 (70% OFF) NOK 295

NOK 236

FREE

NOK 89